2018 Public Service Employee Survey Results for Canada Economic Development for Quebec Regions by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 65 9 4 2 0 0 86 5 110
2018 Does not provide services to public 24 46 15 14 0 0 0 70 14 112
2017 Provides services to public 25 52 12 7 4 0 0 77 11 122
2017 Does not provide services to public 31 47 12 7 3 0 0 78 10 152
2014 Provides services to public 23 42 20 14 0 0 1 66 14 107
2014 Does not provide services to public 40 43 11 5 1 0 1 83 6 150
2011 Provides services to public 21 50 18 10 1 1 0 71 11 160
2011 Does not provide services to public 32 47 13 5 2 1 1 80 7 181
2008 Provides services to public 30 52 13 4 1 0 0 82 5 161
2008 Does not provide services to public 39 43 12 3 2 1 1 83 5 181

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 57 7 4 1 0 0 88 5 109
2018 Does not provide services to public 31 43 18 6 2 0 0 75 7 110
2017 Provides services to public 44 43 8 2 3 0 0 87 5 121
2017 Does not provide services to public 30 47 15 5 3 0 0 77 8 152
2014 Provides services to public 30 51 11 5 2 0 1 82 7 107
2014 Does not provide services to public 29 49 14 7 1 0 0 78 8 150
2011 Provides services to public 33 46 11 7 3 0 1 79 9 157
2011 Does not provide services to public 37 42 13 6 2 0 1 78 8 181
2008 Provides services to public 37 46 13 2 2 0 0 83 4 161
2008 Does not provide services to public 34 45 14 6 0 0 0 80 6 181

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 54 9 2 0 0 0 89 2 110
2018 Does not provide services to public 40 39 13 7 2 0 0 78 9 110
2017 Provides services to public 47 43 6 4 0 0 0 91 4 121
2017 Does not provide services to public 38 40 10 7 5 0 0 78 12 152
2014 Provides services to public 35 51 8 4 2 0 0 86 6 107
2014 Does not provide services to public 36 41 11 8 3 1 0 77 11 149
2011 Provides services to public 36 46 9 7 2 0 0 82 9 160
2011 Does not provide services to public 37 40 11 8 3 1 1 78 11 181
2008 Provides services to public 34 56 3 6 1 0 0 90 7 161
2008 Does not provide services to public 40 44 9 7 0 1 1 84 7 181

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 44 15 5 4 0 1 76 8 109
2018 Does not provide services to public 36 46 8 7 2 0 1 83 9 111
2017 Provides services to public 34 40 14 8 4 0 1 74 12 121
2017 Does not provide services to public 31 37 17 11 3 0 1 69 14 152
2014 Provides services to public 20 35 24 12 6 1 3 57 18 107
2014 Does not provide services to public 35 43 13 7 0 1 2 79 8 150
2011 Provides services to public 22 43 19 8 5 1 3 67 14 160
2011 Does not provide services to public 35 41 11 8 1 1 4 80 9 180

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 52 15 5 1 0 0 79 5 109
2018 Does not provide services to public 32 43 17 6 3 0 0 75 9 110
2017 Provides services to public 39 44 11 5 0 0 0 83 5 122
2017 Does not provide services to public 33 41 15 9 2 0 0 74 11 152
2014 Provides services to public 21 58 13 6 3 0 0 79 8 107
2014 Does not provide services to public 26 52 12 6 4 0 0 78 10 150
2011 Provides services to public 22 47 16 9 5 1 1 70 14 159
2011 Does not provide services to public 30 46 13 8 3 0 0 76 10 179
2008 Provides services to public 26 55 12 6 1 0 0 81 7 161
2008 Does not provide services to public 31 49 14 5 1 0 0 80 6 180

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 44 27 5 2 0 0 66 7 110
2018 Does not provide services to public 32 27 25 13 2 0 0 59 16 109
2017 Provides services to public 25 45 16 12 3 0 0 69 15 122
2017 Does not provide services to public 25 33 18 16 9 0 0 58 24 152
2014 Provides services to public 11 37 28 13 11 0 0 48 24 106
2014 Does not provide services to public 28 41 17 8 6 0 1 69 14 150
2011 Provides services to public 9 44 27 16 5 0 0 53 21 160
2011 Does not provide services to public 27 47 13 10 2 1 0 74 13 181

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 58 16 5 0 0 0 79 5 110
2018 Does not provide services to public 20 47 16 14 2 0 0 68 16 111
2017 Provides services to public 30 52 10 6 2 0 0 82 8 122
2017 Does not provide services to public 22 38 20 16 4 0 0 60 20 152

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 53 8 1 1 0 0 90 2 108
2018 Does not provide services to public 29 51 14 6 0 1 0 80 6 112
2017 Provides services to public 38 50 10 2 1 0 0 88 2 121
2017 Does not provide services to public 36 40 16 4 4 0 0 76 9 152
2014 Provides services to public 29 52 13 5 1 1 0 81 6 105
2014 Does not provide services to public 37 43 12 3 4 1 0 81 7 150
2011 Provides services to public 16 52 17 11 3 0 1 68 14 160
2011 Does not provide services to public 32 46 14 5 2 1 0 78 7 181
2008 Provides services to public 29 50 15 5 1 1 0 79 6 161
2008 Does not provide services to public 39 43 12 4 1 1 0 83 6 181

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 52 22 4 3 0 0 72 7 109
2018 Does not provide services to public 30 38 18 13 1 0 0 68 14 112
2017 Provides services to public 29 42 13 12 3 0 0 71 15 122
2017 Does not provide services to public 27 35 16 16 7 0 0 62 23 152

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 49 11 2 0 0 0 87 2 108
2018 Does not provide services to public 45 43 6 6 0 0 0 88 6 110
2017 Provides services to public 45 45 8 3 0 0 0 90 3 120
2017 Does not provide services to public 43 42 10 4 2 0 0 85 5 151
2014 Provides services to public 45 41 9 2 3 0 0 86 5 107
2014 Does not provide services to public 44 42 9 3 2 0 0 86 5 150
2011 Provides services to public 33 51 11 3 1 1 0 85 4 160
2011 Does not provide services to public 44 40 10 4 1 0 0 85 5 180

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 48 21 14 2 0 1 62 16 108
2018 Does not provide services to public 31 35 20 12 2 0 0 66 14 112
2017 Provides services to public 21 46 15 14 4 0 0 67 18 120
2017 Does not provide services to public 28 31 21 14 6 0 0 59 20 151
2014 Provides services to public 14 40 25 16 6 0 0 54 21 107
2014 Does not provide services to public 23 46 13 9 6 1 1 71 16 149
2011 Provides services to public 12 40 22 18 8 0 0 52 26 160
2011 Does not provide services to public 30 45 14 9 2 1 0 76 10 178

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 41 18 19 3 0 0 60 22 108
2018 Does not provide services to public 35 41 13 9 2 0 0 76 11 111
2017 Provides services to public 27 34 19 14 7 0 0 60 21 120
2017 Does not provide services to public 26 45 16 8 4 0 0 72 12 151
2014 Provides services to public 13 27 25 27 7 0 0 41 34 107
2014 Does not provide services to public 33 42 13 7 5 0 0 75 12 150

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 54 22 6 0 0 0 72 6 109
2018 Does not provide services to public 25 36 20 15 3 0 0 62 18 112
2017 Provides services to public 26 49 16 7 2 0 0 75 9 120
2017 Does not provide services to public 26 42 20 9 3 0 0 68 13 150
2014 Provides services to public 16 41 28 10 5 0 0 58 15 107
2014 Does not provide services to public 32 43 15 5 3 0 1 76 8 150
2011 Provides services to public 21 54 16 6 3 0 0 75 9 159
2011 Does not provide services to public 28 53 11 5 1 1 0 82 6 180

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 62 10 2 1 0 0 88 3 109
2018 Does not provide services to public 33 41 18 8 0 0 0 74 8 111
2017 Provides services to public 45 37 13 4 1 1 0 82 5 119
2017 Does not provide services to public 33 39 19 8 1 0 0 72 8 151
2014 Provides services to public 27 51 13 7 2 0 0 79 8 107
2014 Does not provide services to public 31 56 5 6 2 0 0 87 8 149
2011 Provides services to public 24 57 7 9 2 0 1 81 11 160
2011 Does not provide services to public 35 47 10 4 4 0 0 82 8 179
2008 Provides services to public 33 53 12 2 0 0 0 86 2 161
2008 Does not provide services to public 37 50 10 2 1 0 0 87 3 181

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 31 19 5 3 0 0 73 8 110
2018 Does not provide services to public 34 34 22 7 3 0 0 68 10 112
2017 Provides services to public 43 34 15 6 2 0 0 77 9 122
2017 Does not provide services to public 30 42 14 10 4 0 0 72 14 152
2014 Provides services to public 29 42 19 8 2 0 1 72 9 107
2014 Does not provide services to public 39 32 17 7 4 0 0 71 11 150
2011 Provides services to public 33 45 12 6 3 1 0 78 9 160
2011 Does not provide services to public 28 40 18 11 3 1 0 68 14 179
2008 Provides services to public 28 42 14 11 5 1 0 70 16 160
2008 Does not provide services to public 29 38 17 12 4 0 0 67 16 181

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 39 37 12 1 2 1 14 48 110
2018 Does not provide services to public 13 40 35 7 3 1 1 10 54 112
2017 Provides services to public 3 30 49 9 8 0 1 17 33 122
2017 Does not provide services to public 9 33 38 13 6 1 1 19 43 152
2014 Provides services to public 13 37 37 11 2 0 1 13 50 107
2014 Does not provide services to public 12 33 33 17 4 1 1 21 45 150
2011 Provides services to public 24 38 30 5 3 0 0 8 62 160
2011 Does not provide services to public 12 41 31 9 6 1 0 15 53 180
2008 Provides services to public 26 39 31 2 1 0 1 3 66 156
2008 Does not provide services to public 13 35 36 10 3 1 1 14 49 175

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 22 45 21 5 3 1 27 27 110
2018 Does not provide services to public 15 23 33 17 10 1 1 27 39 112
2017 Provides services to public 2 21 33 28 14 1 1 43 23 122
2017 Does not provide services to public 11 23 29 22 11 2 3 34 35 151
2014 Provides services to public 10 33 37 14 5 0 1 20 43 107
2014 Does not provide services to public 11 23 38 16 7 1 3 25 36 149
2011 Provides services to public 19 34 29 11 4 0 1 16 54 160
2011 Does not provide services to public 10 27 35 19 6 2 1 26 38 180
2008 Provides services to public 20 34 30 12 3 1 1 15 55 159
2008 Does not provide services to public 6 25 38 19 8 2 2 28 32 181

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 33 12 8 2 0 2 10 78 110
2018 Does not provide services to public 20 27 32 13 6 0 1 19 48 112
2017 Provides services to public 43 31 18 3 2 1 1 6 76 122
2017 Does not provide services to public 24 30 30 11 4 1 1 16 55 152
2014 Provides services to public 51 30 12 4 1 0 1 5 82 107
2014 Does not provide services to public 24 33 26 11 3 1 2 14 59 150
2011 Provides services to public 68 19 9 2 1 0 0 3 88 159
2011 Does not provide services to public 23 34 21 15 5 1 1 20 58 181
2008 Provides services to public 53 25 11 4 2 1 3 7 82 161
2008 Does not provide services to public 15 28 34 12 8 1 2 21 44 181

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 37 36 18 1 0 1 19 44 109
2018 Does not provide services to public 14 25 46 11 3 0 1 14 39 112
2017 Provides services to public 6 25 41 22 5 1 1 27 31 122
2017 Does not provide services to public 16 32 33 15 2 1 1 17 49 152
2014 Provides services to public 8 29 43 17 3 0 0 20 37 107
2014 Does not provide services to public 9 23 37 24 5 2 0 30 33 150
2011 Provides services to public 44 28 20 5 3 0 0 8 72 159
2011 Does not provide services to public 16 29 35 11 6 1 2 18 46 181
2008 Provides services to public 30 36 23 6 3 1 1 10 67 160
2008 Does not provide services to public 7 31 40 15 6 1 1 21 38 181

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 37 31 11 6 0 2 17 52 110
2018 Does not provide services to public 25 32 28 10 5 0 1 15 57 111
2017 Provides services to public 15 20 35 20 10 0 1 30 35 120
2017 Does not provide services to public 24 30 24 11 6 1 3 18 57 151
2014 Provides services to public 32 31 28 3 5 1 1 8 64 107
2014 Does not provide services to public 23 34 26 8 7 1 1 15 58 150
2011 Provides services to public 20 24 33 14 5 2 2 20 46 160
2011 Does not provide services to public 14 34 30 15 4 1 3 19 50 181
2008 Provides services to public 11 30 27 22 6 1 3 30 43 161
2008 Does not provide services to public 9 24 30 24 7 3 4 33 36 181

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 22 27 30 11 1 4 42 29 110
2018 Does not provide services to public 17 29 25 20 7 1 1 27 48 112
2017 Provides services to public 3 10 21 35 24 1 5 63 15 122
2017 Does not provide services to public 16 30 23 19 6 3 3 27 49 152
2014 Provides services to public 9 13 32 22 19 2 5 43 23 107
2014 Does not provide services to public 13 35 26 15 7 2 2 23 51 148
2011 Provides services to public 8 18 29 26 14 5 1 42 27 160
2011 Does not provide services to public 8 28 35 15 9 3 2 25 38 181
2008 Provides services to public 5 21 20 29 19 3 3 52 27 160
2008 Does not provide services to public 6 15 32 26 13 4 3 42 23 179

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 31 35 9 3 1 1 12 53 110
2018 Does not provide services to public 17 26 36 9 6 3 4 16 46 112
2017 Provides services to public 18 41 28 8 5 1 0 13 59 122
2017 Does not provide services to public 15 20 40 10 7 3 4 19 38 151
2014 Provides services to public 23 39 35 2 1 0 1 3 62 107
2014 Does not provide services to public 16 25 35 15 4 3 1 20 43 150
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 44 18 9 3 7 3 67 13 110
2018 Does not provide services to public 19 44 16 8 6 4 3 68 15 111
2017 Provides services to public 37 28 14 8 6 3 4 71 14 122
2017 Does not provide services to public 26 31 16 11 8 5 2 62 21 152
2014 Provides services to public 26 32 16 11 9 4 3 62 21 107
2014 Does not provide services to public 30 30 18 5 6 4 8 67 12 150

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 37 8 7 1 0 0 84 8 110
2018 Does not provide services to public 49 37 7 5 2 0 0 86 7 111
2017 Provides services to public 54 30 5 8 3 0 0 85 11 122
2017 Does not provide services to public 42 35 12 6 4 1 0 78 10 152
2014 Provides services to public 46 36 11 6 2 0 0 82 8 107
2014 Does not provide services to public 49 33 10 4 3 1 0 82 7 150

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 27 19 9 5 19 6 57 18 110
2018 Does not provide services to public 10 32 18 10 8 16 6 53 23 111
2017 Provides services to public 16 20 22 11 6 16 10 48 23 122
2017 Does not provide services to public 9 27 20 11 9 19 4 47 26 152
2014 Provides services to public 11 23 12 21 7 17 9 45 38 107
2014 Does not provide services to public 10 31 24 10 6 15 3 50 20 150

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 41 6 3 0 0 0 91 3 110
2018 Does not provide services to public 49 39 5 5 2 0 0 89 7 112
2017 Provides services to public 48 42 5 6 0 0 0 89 6 122
2017 Does not provide services to public 43 41 10 5 1 0 0 84 6 152
2014 Provides services to public 42 42 10 5 2 0 0 83 7 107
2014 Does not provide services to public 44 48 5 3 1 0 0 92 4 150

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 51 13 4 0 0 0 83 4 110
2018 Does not provide services to public 41 42 14 2 1 1 0 84 2 112
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 51 11 3 0 1 0 86 3 110
2018 Does not provide services to public 32 40 16 8 3 0 1 73 11 112
2017 Provides services to public 40 42 11 7 1 0 0 81 8 122
2017 Does not provide services to public 32 39 16 6 7 0 0 71 13 152
2014 Provides services to public 31 52 11 4 2 0 2 83 6 107
2014 Does not provide services to public 35 44 13 4 4 0 1 79 8 150
2011 Provides services to public 28 41 18 9 4 0 0 69 13 160
2011 Does not provide services to public 39 40 13 4 2 1 2 81 6 181
2008 Provides services to public 24 35 22 8 10 1 1 60 18 161
2008 Does not provide services to public 31 40 15 8 5 1 0 72 13 181

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 44 10 4 0 1 0 86 4 110
2018 Does not provide services to public 40 36 15 5 2 2 1 78 7 111
2017 Provides services to public 49 27 16 5 2 1 0 76 7 122
2017 Does not provide services to public 36 37 13 7 5 2 0 75 12 152
2014 Provides services to public 32 49 11 5 0 1 2 83 5 107
2014 Does not provide services to public 44 36 12 4 3 1 0 81 7 149
2011 Provides services to public 31 43 14 5 4 3 0 76 10 160
2011 Does not provide services to public 48 33 9 5 2 2 1 83 7 181
2008 Provides services to public 26 39 19 8 6 2 0 66 15 161
2008 Does not provide services to public 39 39 12 7 2 2 0 79 9 181

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 47 6 3 0 1 1 91 3 110
2018 Does not provide services to public 31 45 11 10 2 0 1 77 12 111
2017 Provides services to public 47 33 14 4 2 0 0 80 6 122
2017 Does not provide services to public 37 39 10 10 4 1 0 76 14 152
2014 Provides services to public 37 48 7 7 1 0 1 85 8 107
2014 Does not provide services to public 38 43 10 7 3 0 0 80 10 150
2011 Provides services to public 34 44 12 6 2 1 0 79 8 160
2011 Does not provide services to public 41 38 11 8 2 1 1 79 9 181
2008 Provides services to public 27 39 19 11 5 0 0 66 16 161
2008 Does not provide services to public 35 41 12 8 3 1 0 77 11 181

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 35 9 4 3 1 0 84 7 110
2018 Does not provide services to public 49 34 10 4 1 1 1 85 5 112
2017 Provides services to public 44 33 11 4 5 2 1 79 9 122
2017 Does not provide services to public 47 26 12 7 8 1 0 74 15 152

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 41 11 4 2 0 0 83 5 109
2018 Does not provide services to public 41 35 12 9 2 0 1 76 12 112
2017 Provides services to public 42 37 11 10 1 0 0 79 11 121
2017 Does not provide services to public 45 25 17 5 8 1 0 70 13 152
2014 Provides services to public 39 42 6 10 3 0 1 81 13 107
2014 Does not provide services to public 48 37 7 4 3 0 0 86 7 150
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 47 12 7 3 7 18 71 13 32
2018 Does not provide services to public 34 28 10 12 2 3 10 71 17 39
2017 Provides services to public 21 47 12 0 3 7 10 82 4 33
2017 Does not provide services to public 16 40 19 9 2 0 14 65 13 51
2014 Provides services to public 12 47 16 12 0 3 10 68 13 26
2014 Does not provide services to public 22 53 12 3 0 3 6 83 4 31

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 50 18 4 2 11 0 74 7 110
2018 Does not provide services to public 17 28 27 13 10 6 0 48 24 112
2017 Provides services to public 24 49 13 2 3 9 0 80 6 122
2017 Does not provide services to public 23 33 21 12 6 4 1 59 19 152
2014 Provides services to public 16 49 16 5 4 10 0 72 10 106
2014 Does not provide services to public 22 48 15 8 3 3 0 72 12 150
2011 Provides services to public 22 24 22 12 7 12 0 53 22 160
2011 Does not provide services to public 15 35 25 14 7 4 1 52 22 180

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 50 25 6 2 3 0 66 8 110
2018 Does not provide services to public 18 29 24 17 12 0 0 47 28 112
2017 Provides services to public 21 46 24 5 3 1 0 68 8 121
2017 Does not provide services to public 22 37 20 13 6 2 0 60 20 152
2014 Provides services to public 11 44 29 11 5 1 0 55 16 107
2014 Does not provide services to public 23 35 24 10 7 1 1 59 17 150
2011 Provides services to public 9 22 28 20 16 5 0 32 38 160
2011 Does not provide services to public 11 32 23 20 11 2 0 44 32 180
2008 Provides services to public 12 40 25 16 6 1 0 53 21 161
2008 Does not provide services to public 15 46 21 8 8 2 0 63 16 181

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 35 42 6 1 5 0 48 8 110
2018 Does not provide services to public 18 18 32 18 12 3 0 37 31 110
2017 Provides services to public 13 41 31 8 2 5 0 57 11 121
2017 Does not provide services to public 14 31 24 18 5 7 0 49 25 151
2014 Provides services to public 8 33 35 18 4 3 0 43 22 107
2014 Does not provide services to public 13 39 25 14 3 6 1 56 17 149
2011 Provides services to public 4 18 33 28 12 5 0 23 43 159
2011 Does not provide services to public 6 34 27 20 8 5 0 42 29 181
2008 Provides services to public 7 34 28 24 6 2 0 42 30 161
2008 Does not provide services to public 10 47 24 10 4 4 0 60 15 181

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 45 30 13 2 1 0 55 15 109
2018 Does not provide services to public 17 30 23 15 13 1 0 48 28 111
2017 Provides services to public 20 45 25 6 3 1 0 66 9 121
2017 Does not provide services to public 22 37 23 10 5 3 0 61 15 152
2014 Provides services to public 10 55 24 10 2 0 0 64 12 107
2014 Does not provide services to public 15 49 18 14 3 2 0 65 16 150
2011 Provides services to public 6 23 32 23 13 3 0 30 37 160
2011 Does not provide services to public 7 29 23 25 14 2 0 37 40 180
2008 Provides services to public 13 49 21 13 4 0 0 62 17 160
2008 Does not provide services to public 17 41 21 17 4 1 0 58 21 181
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 54 22 7 2 0 0 69 9 109
2018 Does not provide services to public 19 43 19 12 6 0 0 63 18 112
2017 Provides services to public 31 48 15 4 3 0 0 78 7 122
2017 Does not provide services to public 26 53 13 7 2 0 0 79 9 152
2014 Provides services to public 19 60 13 6 2 0 0 80 7 107
2014 Does not provide services to public 30 48 15 7 0 1 0 78 7 150
2011 Provides services to public 13 39 19 22 7 0 0 52 29 160
2011 Does not provide services to public 18 45 21 12 3 1 0 63 16 181

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 54 5 16 1 1 1 77 17 110
2018 Does not provide services to public 27 37 16 10 7 3 0 66 18 111
2017 Provides services to public 32 46 10 9 2 0 1 79 11 122
2017 Does not provide services to public 36 34 12 14 1 3 0 72 15 152
2014 Provides services to public 25 51 10 10 3 2 0 77 13 107
2014 Does not provide services to public 33 38 10 10 7 3 0 73 17 150
2011 Provides services to public 26 48 13 6 4 3 0 77 10 160
2011 Does not provide services to public 35 46 8 5 4 3 0 83 9 180
2008 Provides services to public 27 48 12 7 4 2 1 77 11 161
2008 Does not provide services to public 33 39 10 13 3 2 0 73 16 181

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 55 18 5 0 2 0 77 5 108
2018 Does not provide services to public 19 31 30 15 4 2 0 50 19 110

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 30 27 17 5 10 2 44 25 110
2018 Does not provide services to public 14 19 22 19 14 11 2 37 37 112
2017 Provides services to public 13 24 22 13 12 12 5 44 30 122
2017 Does not provide services to public 9 26 25 14 13 7 7 41 30 152
2014 Provides services to public 5 23 17 20 19 10 5 33 47 107
2014 Does not provide services to public 10 27 16 16 10 17 3 47 33 150
2011 Provides services to public 9 15 23 22 13 15 4 29 43 160
2011 Does not provide services to public 8 22 25 18 9 14 4 38 32 181

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 56 21 5 3 0 0 71 8 110
2018 Does not provide services to public 18 33 23 15 9 1 0 52 25 111
2017 Provides services to public 25 50 18 2 4 0 0 76 6 122
2017 Does not provide services to public 29 40 18 11 3 0 0 69 13 152
2014 Provides services to public 15 37 22 21 3 2 0 53 24 107
2014 Does not provide services to public 36 41 12 9 1 1 1 78 10 150
2011 Provides services to public 12 47 25 14 3 0 0 59 16 160
2011 Does not provide services to public 24 46 20 8 1 2 0 71 9 180
2008 Provides services to public 25 44 23 7 1 0 0 69 8 159
2008 Does not provide services to public 28 45 12 10 2 1 1 75 13 181

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 26 33 16 10 3 2 39 27 110
2018 Does not provide services to public 10 23 23 26 16 1 1 34 43 112
2017 Provides services to public 11 36 19 17 9 3 3 51 29 122
2017 Does not provide services to public 15 23 15 25 17 4 2 40 45 152
2014 Provides services to public 6 22 28 25 11 3 4 31 39 107
2014 Does not provide services to public 12 22 22 23 14 3 5 37 39 150
2011 Provides services to public 7 29 21 25 13 4 2 38 40 160
2011 Does not provide services to public 10 21 24 26 14 2 3 33 42 181
2008 Provides services to public 7 35 18 25 9 3 1 45 36 161
2008 Does not provide services to public 11 34 17 21 12 1 5 47 35 180

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 45 30 7 2 9 0 58 10 109
2018 Does not provide services to public 21 35 34 7 1 2 0 57 8 112
2017 Provides services to public 13 33 36 11 7 1 0 46 18 122
2017 Does not provide services to public 21 42 19 10 4 4 1 65 15 152

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 56 5 4 1 4 0 90 5 110
2018 Does not provide services to public 23 48 20 3 2 3 0 74 5 112
2017 Provides services to public 38 45 11 2 2 2 1 84 4 122
2017 Does not provide services to public 29 46 16 4 2 3 0 78 6 151
2014 Provides services to public 31 45 21 1 0 2 0 77 1 107
2014 Does not provide services to public 35 50 5 5 1 3 1 88 6 150

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 57 13 2 1 2 0 84 3 109
2018 Does not provide services to public 28 48 12 8 2 3 0 78 10 111
2017 Provides services to public 30 56 8 5 1 0 0 86 6 122
2017 Does not provide services to public 29 53 10 5 1 2 0 84 6 151
2014 Provides services to public 28 46 19 7 0 1 0 75 7 107
2014 Does not provide services to public 29 53 9 3 1 5 0 87 4 150
2011 Provides services to public 20 45 17 8 4 6 0 69 13 160
2011 Does not provide services to public 25 48 17 6 3 1 0 74 9 181

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 61 6 1 1 0 0 92 2 110
2018 Does not provide services to public 37 45 13 2 2 0 0 82 4 111
2017 Provides services to public 39 45 11 4 1 0 0 84 5 122
2017 Does not provide services to public 35 47 11 4 3 0 0 82 7 151
2014 Provides services to public 28 54 11 4 3 0 0 82 7 107
2014 Does not provide services to public 38 52 5 3 2 0 0 90 4 150
2011 Provides services to public 19 45 20 9 4 2 0 66 14 160
2011 Does not provide services to public 27 47 14 7 5 1 0 75 11 181
2008 Provides services to public 24 53 14 6 4 0 0 76 10 161
2008 Does not provide services to public 31 55 8 5 1 0 0 86 6 180

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 52 16 4 0 0 0 81 4 109
2018 Does not provide services to public 30 31 24 12 3 0 0 61 14 112
2017 Provides services to public 39 34 17 8 2 1 0 73 10 122
2017 Does not provide services to public 28 34 21 11 5 2 0 63 16 152
2014 Provides services to public 18 51 19 10 3 0 0 68 13 107
2014 Does not provide services to public 25 49 18 5 3 0 0 74 8 150
2011 Provides services to public 13 33 30 14 6 4 0 48 21 158
2011 Does not provide services to public 16 45 22 11 4 1 0 62 16 180

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 53 17 4 0 0 0 80 4 109
2018 Does not provide services to public 28 36 21 13 2 0 0 64 15 112
2017 Provides services to public 36 38 18 6 1 0 0 75 7 122
2017 Does not provide services to public 30 34 22 8 5 1 0 65 13 152
2014 Provides services to public 18 50 23 7 2 0 0 68 9 107
2014 Does not provide services to public 26 54 12 5 3 0 0 80 8 150
2011 Provides services to public 11 36 26 19 6 2 0 47 26 159
2011 Does not provide services to public 16 47 20 11 4 1 0 64 16 179
2008 Provides services to public 17 48 22 9 3 0 0 65 12 161
2008 Does not provide services to public 30 46 14 8 2 1 0 76 9 181

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 36 20 8 1 8 1 68 10 110
2018 Does not provide services to public 30 25 21 17 6 0 0 56 23 112
2017 Provides services to public 37 23 24 4 4 8 0 65 9 121
2017 Does not provide services to public 27 26 17 17 8 6 0 56 26 152
2014 Provides services to public 22 34 21 10 7 5 1 59 19 107
2014 Does not provide services to public 24 38 17 8 7 6 0 66 16 150
2011 Provides services to public 15 27 24 16 9 8 2 47 27 159
2011 Does not provide services to public 21 30 19 19 6 5 1 54 26 180
2008 Provides services to public 19 37 18 11 4 10 0 63 17 161
2008 Does not provide services to public 29 29 20 12 4 4 1 62 17 181
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 18 55 27 110
2018 Does not provide services to public 35 33 32 111
2017 Provides services to public 17 56 27 122
2017 Does not provide services to public 37 31 32 152
2014 Provides services to public 19 52 29 107
2014 Does not provide services to public 31 30 39 150
2011 Provides services to public 19 50 31 160
2011 Does not provide services to public 40 25 34 181

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 22 25 36 0 13 5 19
2018 Does not provide services to public 8 20 54 11 0 7 39
2017 Provides services to public 41 14 22 9 0 14 20
2017 Does not provide services to public 16 12 51 3 9 8 57
2014 Provides services to public 10 16 45 10 9999 20 20
2014 Does not provide services to public 18 15 32 13 9999 23 47
2011 Provides services to public 29 6 42 16 9999 6 31
2011 Does not provide services to public 9 8 61 11 9999 11 74
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 5 95 110
2018 Does not provide services to public 8 92 111

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 24 20 3 2 34 6 58 8 109
2018 Does not provide services to public 12 10 18 7 3 41 10 43 21 111
2017 Provides services to public 14 19 17 5 3 33 9 57 13 122
2017 Does not provide services to public 10 20 17 6 7 28 11 51 21 151
2014 Provides services to public 7 12 14 8 6 39 13 40 31 107
2014 Does not provide services to public 9 19 18 3 2 37 13 56 9 150

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 53 17 1 1 9 0 79 2 109
2018 Does not provide services to public 17 36 19 10 2 13 3 64 14 111
2017 Provides services to public 24 49 17 3 2 5 1 77 5 121
2017 Does not provide services to public 24 43 14 10 3 6 0 71 13 152
2014 Provides services to public 12 36 24 8 3 17 1 59 12 106
2014 Does not provide services to public 18 35 19 3 2 21 1 68 7 150
2011 Provides services to public 19 53 20 3 1 3 0 75 4 160
2011 Does not provide services to public 27 46 16 4 2 4 0 77 7 178
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 24 20 2 2 38 5 59 6 110
2018 Does not provide services to public 11 12 19 3 4 41 10 47 14 111
2017 Provides services to public 14 18 15 2 3 39 10 62 9 122
2017 Does not provide services to public 12 23 16 5 3 30 10 59 13 152
2014 Provides services to public 7 15 18 4 0 45 11 50 8 107
2014 Does not provide services to public 11 16 13 3 1 43 13 61 9 150

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 54 18 4 0 8 0 76 4 110
2018 Does not provide services to public 20 31 22 7 3 14 2 61 13 111
2017 Provides services to public 24 46 19 2 1 8 1 77 3 119
2017 Does not provide services to public 23 38 20 5 2 11 1 69 8 152
2014 Provides services to public 12 37 23 3 0 22 3 65 4 106
2014 Does not provide services to public 20 31 19 3 1 22 3 69 5 150
2011 Provides services to public 21 51 17 2 1 7 0 78 3 160
2011 Does not provide services to public 27 49 12 3 2 8 0 83 5 181
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 29 18 7 5 0 0 70 13 109
2018 Does not provide services to public 31 35 13 9 6 1 4 69 16 111
2017 Provides services to public 42 23 12 12 6 1 3 69 19 122
2017 Does not provide services to public 38 19 21 6 11 0 5 60 18 151

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 22 35 19 9 0 0 37 28 110
2018 Does not provide services to public 8 19 41 21 11 0 0 27 32 111
2017 Provides services to public 16 26 34 17 6 0 0 42 24 122
2017 Does not provide services to public 9 30 31 19 12 0 0 38 31 152

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 24 39 16 9 0 0 35 25 110
2018 Does not provide services to public 11 12 34 35 9 0 0 22 44 111
2017 Provides services to public 14 30 33 16 7 0 1 44 23 122
2017 Does not provide services to public 10 27 28 24 11 1 0 37 35 151

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 23 33 19 8 1 1 39 27 110
2018 Does not provide services to public 7 18 25 27 19 2 1 27 47 109
2017 Provides services to public 27 27 27 12 7 0 0 55 18 122
2017 Does not provide services to public 12 17 30 27 14 0 1 29 41 150

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 36 20 4 6 1 1 70 9 110
2018 Does not provide services to public 30 27 27 11 4 0 2 58 15 111
2017 Provides services to public 44 24 21 6 1 0 5 71 7 121
2017 Does not provide services to public 30 26 21 12 5 0 5 60 18 149

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 33 20 13 6 1 0 60 20 108
2018 Does not provide services to public 22 27 33 11 6 0 1 49 17 110
2017 Provides services to public 24 36 20 14 6 0 0 60 20 121
2017 Does not provide services to public 24 29 23 13 10 0 1 53 23 152

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 30 38 11 1 1 0 49 12 108
2018 Does not provide services to public 15 38 29 11 6 0 2 54 17 111
2017 Provides services to public 18 36 32 11 3 0 1 54 14 122
2017 Does not provide services to public 22 30 29 14 4 0 1 52 18 151

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 27 44 12 7 0 0 37 19 108
2018 Does not provide services to public 14 21 32 22 10 0 1 36 32 111
2017 Provides services to public 17 32 30 13 9 0 0 49 21 122
2017 Does not provide services to public 16 24 31 20 9 0 1 40 30 152

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 47 24 10 6 0 0 60 16 108
2018 Does not provide services to public 16 24 30 17 11 0 1 41 29 110
2017 Provides services to public 22 41 21 14 2 0 0 63 16 122
2017 Does not provide services to public 20 24 20 29 7 0 0 44 35 152

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 36 25 17 7 1 0 52 23 108
2018 Does not provide services to public 28 29 22 13 8 0 0 56 21 111
2017 Provides services to public 17 36 23 19 5 0 1 53 24 122
2017 Does not provide services to public 23 35 22 9 8 1 2 60 17 152

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 27 16 5 4 0 0 74 9 108
2018 Does not provide services to public 58 11 14 6 10 0 1 69 17 111
2017 Provides services to public 52 25 12 6 5 0 0 77 11 121
2017 Does not provide services to public 60 19 12 5 1 0 3 81 6 152

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 17 5 0 3 1 4 92 3 108
2018 Does not provide services to public 71 14 8 0 3 0 4 88 3 111

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 80 10 3 3 2 0 2 92 5 107
2018 Does not provide services to public 72 14 7 3 2 0 2 88 4 109
2017 Provides services to public 73 7 5 8 2 0 5 84 11 121
2017 Does not provide services to public 67 10 6 6 4 1 5 83 11 152

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 26 9 5 1 0 0 86 5 108
2018 Does not provide services to public 52 25 15 4 3 0 1 78 7 110
2017 Provides services to public 66 16 7 7 2 0 3 84 8 121
2017 Does not provide services to public 49 30 10 8 1 0 2 80 9 152

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 23 7 6 3 0 1 83 9 107
2018 Does not provide services to public 57 20 11 7 4 0 2 78 11 110
2017 Provides services to public 61 11 10 10 4 0 4 75 14 120
2017 Does not provide services to public 54 21 7 9 6 1 1 76 16 152

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 8 9 4 0 1 26 83 5 108
2018 Does not provide services to public 55 13 7 3 1 0 21 86 4 110
2017 Provides services to public 51 10 5 3 2 0 29 85 7 121
2017 Does not provide services to public 51 10 4 4 1 0 30 88 6 151

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 19 3 4 1 0 3 92 5 108
2018 Does not provide services to public 77 12 6 0 0 0 4 93 0 109
2017 Provides services to public 61 21 7 4 1 0 6 87 5 121
2017 Does not provide services to public 79 9 5 1 0 0 6 94 1 151

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 13 7 6 1 0 4 85 7 107
2018 Does not provide services to public 68 11 5 6 4 0 5 83 11 110
2017 Provides services to public 59 15 11 6 4 0 5 78 11 121
2017 Does not provide services to public 68 8 6 7 8 0 3 78 16 152

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 27 16 1 0 0 4 83 1 108
2018 Does not provide services to public 48 23 13 10 2 0 4 74 12 110
2017 Provides services to public 42 36 12 5 3 0 2 79 9 120
2017 Does not provide services to public 57 19 16 5 0 0 4 78 5 152

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 28 44 13 3 0 0 40 16 110
2018 Does not provide services to public 6 18 54 19 3 0 0 24 22 112
2017 Provides services to public 12 32 41 14 2 0 1 43 16 122
2017 Does not provide services to public 7 22 44 21 5 1 0 29 26 152

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 0 18 40 32 10 0 0 42 18 110
2018 Does not provide services to public 9 16 41 24 10 0 0 34 25 112
2017 Provides services to public 2 19 37 26 16 0 1 42 21 122
2017 Does not provide services to public 4 24 39 24 9 0 0 33 27 152

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 57 21 1 1 2 0 77 2 110
2018 Does not provide services to public 14 42 29 12 1 3 0 57 13 112
2017 Provides services to public 15 51 24 5 2 2 1 68 7 122
2017 Does not provide services to public 19 51 21 5 3 1 0 71 8 152

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 51 20 10 1 1 0 69 11 109
2018 Does not provide services to public 16 41 22 14 6 1 0 58 20 112
2017 Provides services to public 19 52 11 12 4 2 0 72 16 121
2017 Does not provide services to public 8 43 21 18 7 3 0 52 26 152
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 25 17 4 3 0 1 50 50 110
2018 Does not provide services to public 41 30 17 5 6 0 1 41 59 112
2017 Provides services to public 48 21 13 10 5 4 0 50 50 122
2017 Does not provide services to public 42 23 17 4 10 2 2 44 56 152

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 55
2018 Does not provide services to public 25 65
2017 Provides services to public 17 59
2017 Does not provide services to public 23 81

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 55
2018 Does not provide services to public 35 65
2017 Provides services to public 33 59
2017 Does not provide services to public 34 81

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 55
2018 Does not provide services to public 28 65
2017 Provides services to public 20 59
2017 Does not provide services to public 24 81

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 55
2018 Does not provide services to public 37 65
2017 Provides services to public 43 59
2017 Does not provide services to public 48 81

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 55
2018 Does not provide services to public 8 65
2017 Provides services to public 11 59
2017 Does not provide services to public 5 81

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 55
2018 Does not provide services to public 30 65

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 55
2018 Does not provide services to public 30 65
2017 Provides services to public 43 59
2017 Does not provide services to public 48 81

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 11 59 11 7 4 7 55
2018 Does not provide services to public 9 62 5 6 8 9 63
2017 Provides services to public 17 57 10 13 0 3 59
2017 Does not provide services to public 7 63 10 7 6 7 81

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 67 33 54
2018 Does not provide services to public 69 31 64

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 39 11 11 4 2 7 72 15 55
2018 Does not provide services to public 32 35 13 9 4 0 6 72 14 64
2017 Provides services to public 26 35 13 12 9 0 5 65 22 59
2017 Does not provide services to public 42 28 9 11 5 1 3 74 17 82

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 14 17 11 10 2 36 37 35 55
2018 Does not provide services to public 8 9 12 14 8 6 45 33 43 65
2017 Provides services to public 6 15 9 14 15 2 39 36 49 59
2017 Does not provide services to public 3 7 6 7 22 8 47 23 65 82

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 8 7 3 7 1 14 81 11 110
2018 Does not provide services to public 53 14 12 2 4 2 13 79 7 110
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