2018 Public Service Employee Survey Results for Crown-Indigenous Relations and Northern Affairs by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	53	6	16	3	3	74	20	29
2018	Federal regulators	38	28	0	23	11	0	66	34	15
2018	Communications or public affairs	27	42	15	11	4	2	70	15	75
2018	Access to information and privacy	17	57	0	26	0	0	74	26	12
2018	Science and technology	20	42	17	14	7	0	62	20	30
2018	Legal services	21	24	22	25	9	0	45	34	29
2018	Administration and operations	30	41	11	13	4	1	72	17	223
2018	Human resources	26	45	9	15	4	0	71	20	140
2018	Financial management	18	55	11	7	7	1	74	15	94
2018	Procurement	33	42	8	8	8	0	75	17	12
2018	Information management	37	48	9	3	3	0	85	6	34
2018	Information technology	34	41	11	13	1	0	75	14	52
2018	Internal audit	58	17	25	0	0	0	75	0	12
2018	Evaluation	39	23	6	11	21	0	61	32	17
2018	Data sciences	41	19	27	13	0	0	60	13	15
2018	Policy	20	42	13	20	5	0	62	25	252
2018	Project management	26	48	7	14	5	0	74	19	121
2018	Other services to the public	28	35	16	12	9	0	62	21	58
2018	None of the above	21	43	16	12	8	0	64	20	136

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	38	30	9	5	56	14	29
2018	Federal regulators	55	24	4	8	8	80	16	15
2018	Communications or public affairs	39	44	7	5	4	84	10	74
2018	Access to information and privacy	34	47	9	0	9	81	9	11
2018	Science and technology	49	41	7	3	0	90	3	30
2018	Legal services	59	26	3	5	6	86	11	29
2018	Administration and operations	35	40	15	6	4	75	10	223
2018	Human resources	37	45	9	7	2	82	9	140
2018	Financial management	40	31	13	13	3	71	16	92
2018	Procurement	50	33	8	8	0	83	8	12
2018	Information management	33	41	15	6	5	74	11	34
2018	Information technology	35	47	9	4	5	82	9	52
2018	Internal audit	41	51	8	0	0	92	0	12
2018	Evaluation	39	44	5	5	5	84	11	17
2018	Data sciences	27	48	13	6	6	74	13	15
2018	Policy	42	39	8	7	4	81	11	252
2018	Project management	42	40	9	6	3	82	9	120
2018	Other services to the public	45	29	16	7	4	74	10	57
2018	None of the above	49	37	7	5	1	86	6	134

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	36	22	3	8	67	11	29
2018	Federal regulators	59	20	4	16	0	80	16	15
2018	Communications or public affairs	50	41	4	2	4	90	6	75
2018	Access to information and privacy	34	47	9	0	9	81	9	11
2018	Science and technology	38	45	10	3	3	83	7	30
2018	Legal services	62	21	5	6	6	83	12	29
2018	Administration and operations	42	38	10	6	4	80	10	222
2018	Human resources	44	43	8	4	1	88	4	140
2018	Financial management	50	33	13	3	1	83	4	93
2018	Procurement	50	33	8	8	0	83	8	12
2018	Information management	42	37	10	6	5	79	10	34
2018	Information technology	42	44	5	5	4	86	9	51
2018	Internal audit	49	51	0	0	0	100	0	12
2018	Evaluation	34	49	5	5	5	84	11	17
2018	Data sciences	53	41	6	0	0	94	0	15
2018	Policy	39	47	4	6	5	86	11	246
2018	Project management	41	44	8	4	2	85	7	121
2018	Other services to the public	43	36	7	9	6	79	15	58
2018	None of the above	51	38	4	6	1	89	7	135

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	34	23	9	0	0	0	68	9	29
2018	Federal regulators	47	40	0	0	12	0	0	88	12	15
2018	Communications or public affairs	41	36	7	11	6	0	0	77	16	74
2018	Access to information and privacy	51	31	9	9	0	0	0	83	9	12
2018	Science and technology	54	23	14	7	3	0	0	76	10	30
2018	Legal services	30	42	9	13	6	0	0	72	19	29
2018	Administration and operations	46	31	9	7	6	0	0	78	13	222
2018	Human resources	48	36	5	8	3	0	1	84	11	139
2018	Financial management	36	38	12	5	8	0	2	74	13	94
2018	Procurement	17	58	8	8	8	0	0	75	17	12
2018	Information management	44	34	9	10	3	0	0	78	13	34
2018	Information technology	44	35	10	3	7	0	2	80	10	52
2018	Internal audit	58	42	0	0	0	0	0	100	0	12
2018	Evaluation	23	48	11	12	6	0	0	71	17	16
2018	Data sciences	68	26	6	0	0	0	0	94	0	15
2018	Policy	40	27	11	11	10	0	0	68	21	251
2018	Project management	44	32	8	11	4	0	1	77	15	120
2018	Other services to the public	43	31	5	13	8	0	0	74	21	57
2018	None of the above	41	36	7	9	6	1	0	78	15	136

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	45	16	12	6	67	18	29
2018	Federal regulators	31	42	8	19	0	73	19	15
2018	Communications or public affairs	38	40	8	10	5	78	14	75
2018	Access to information and privacy	16	59	17	0	8	74	8	12
2018	Science and technology	28	52	10	7	3	80	10	30
2018	Legal services	36	36	6	9	12	73	22	29
2018	Administration and operations	34	43	11	7	4	78	11	220
2018	Human resources	33	45	9	9	4	78	14	140
2018	Financial management	27	45	12	9	7	72	16	94
2018	Procurement	26	50	17	0	8	75	8	12
2018	Information management	30	42	18	9	0	73	9	34
2018	Information technology	19	40	22	11	7	60	18	52
2018	Internal audit	16	68	17	0	0	83	0	12
2018	Evaluation	23	45	0	5	27	67	33	17
2018	Data sciences	33	35	19	6	6	68	13	15
2018	Policy	34	37	14	8	7	71	15	251
2018	Project management	31	46	14	9	0	77	9	119
2018	Other services to the public	33	43	9	7	8	76	15	58
2018	None of the above	36	39	12	7	5	76	12	136

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	23	30	11	11	0	0	49	21	29
2018	Federal regulators	20	43	11	7	15	0	4	66	23	15
2018	Communications or public affairs	36	29	17	12	5	0	0	66	17	75
2018	Access to information and privacy	43	26	0	14	17	0	0	69	31	12
2018	Science and technology	27	24	20	9	17	2	0	53	27	30
2018	Legal services	31	28	15	13	13	0	0	59	26	28
2018	Administration and operations	33	34	15	7	11	0	0	68	18	222
2018	Human resources	26	42	14	9	8	0	0	68	17	139
2018	Financial management	28	34	15	11	11	0	1	63	22	94
2018	Procurement	33	41	8	0	17	0	0	75	17	12
2018	Information management	30	34	19	6	9	3	0	66	15	34
2018	Information technology	22	22	21	15	18	0	2	44	34	52
2018	Internal audit	41	8	25	25	0	0	0	49	25	12
2018	Evaluation	18	19	32	12	18	0	0	37	30	16
2018	Data sciences	27	27	33	6	6	0	0	54	13	15
2018	Policy	32	33	11	11	11	1	0	66	23	252
2018	Project management	25	40	17	13	5	0	0	65	18	121
2018	Other services to the public	31	35	11	6	17	0	0	67	23	58
2018	None of the above	25	42	14	11	7	1	0	67	19	133

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	47	13	7	6	74	13	29
2018	Federal regulators	37	26	0	37	0	63	37	15
2018	Communications or public affairs	19	36	20	22	3	55	25	74
2018	Access to information and privacy	33	43	24	0	0	76	0	12
2018	Science and technology	20	49	14	10	7	69	17	30
2018	Legal services	32	34	10	12	12	67	23	29
2018	Administration and operations	30	39	15	10	6	70	16	221
2018	Human resources	26	43	12	12	7	69	19	140
2018	Financial management	26	30	21	16	7	56	23	94
2018	Procurement	26	50	25	0	0	75	0	12
2018	Information management	35	34	11	17	2	70	20	34
2018	Information technology	19	34	29	14	4	54	18	52
2018	Internal audit	16	59	8	17	0	75	17	12
2018	Evaluation	12	55	22	5	5	67	11	17
2018	Data sciences	34	32	27	0	6	67	6	15
2018	Policy	22	33	16	22	7	55	29	252
2018	Project management	21	46	11	20	3	67	22	121
2018	Other services to the public	21	35	10	16	18	56	33	58
2018	None of the above	23	34	13	16	15	56	31	136

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	47	16	0	0	0	84	0	29
2018	Federal regulators	45	28	11	8	8	0	73	16	15
2018	Communications or public affairs	46	37	8	7	3	0	83	10	75
2018	Access to information and privacy	33	42	17	8	0	0	74	8	12
2018	Science and technology	33	47	17	3	0	0	80	3	30
2018	Legal services	37	43	11	6	3	0	79	9	29
2018	Administration and operations	46	35	11	6	1	0	82	7	221
2018	Human resources	39	46	10	5	0	0	85	5	137
2018	Financial management	46	30	15	4	4	0	77	8	92
2018	Procurement	42	58	0	0	0	0	100	0	12
2018	Information management	34	58	6	2	0	0	93	2	34
2018	Information technology	38	36	16	8	3	0	73	11	52
2018	Internal audit	32	59	9	0	0	0	91	0	12
2018	Evaluation	27	52	0	16	5	0	79	21	17
2018	Data sciences	34	47	13	6	0	0	81	6	15
2018	Policy	42	41	8	6	4	0	82	10	251
2018	Project management	47	43	5	3	3	0	90	6	121
2018	Other services to the public	42	40	4	10	2	2	84	12	57
2018	None of the above	49	35	6	8	2	0	84	10	137

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	35	31	3	6	61	9	29
2018	Federal regulators	24	35	11	30	0	59	30	15
2018	Communications or public affairs	38	41	7	7	8	78	15	75
2018	Access to information and privacy	26	33	17	0	24	59	24	12
2018	Science and technology	29	33	14	7	17	62	24	30
2018	Legal services	34	30	8	21	6	64	28	29
2018	Administration and operations	35	37	12	9	7	72	16	222
2018	Human resources	31	40	17	6	7	71	12	138
2018	Financial management	30	39	15	10	7	69	16	92
2018	Procurement	25	33	33	0	8	59	8	12
2018	Information management	28	41	15	13	3	69	16	34
2018	Information technology	29	21	21	17	12	49	29	52
2018	Internal audit	24	34	25	8	8	58	17	12
2018	Evaluation	22	33	12	0	33	56	33	17
2018	Data sciences	28	46	13	6	6	74	13	15
2018	Policy	29	39	12	11	9	69	20	251
2018	Project management	27	47	9	13	5	74	18	121
2018	Other services to the public	31	27	14	18	10	58	28	56
2018	None of the above	25	43	10	15	6	69	21	136

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	31	23	3	3	71	6	28
2018	Federal regulators	35	37	4	23	0	73	23	15
2018	Communications or public affairs	50	30	7	10	3	80	13	75
2018	Access to information and privacy	49	43	0	0	8	92	8	12
2018	Science and technology	40	43	14	3	0	83	3	30
2018	Legal services	47	29	15	6	3	76	9	29
2018	Administration and operations	51	32	11	4	1	84	5	221
2018	Human resources	48	39	10	3	0	87	3	135
2018	Financial management	39	38	14	6	3	77	9	91
2018	Procurement	59	25	17	0	0	83	0	12
2018	Information management	35	51	9	5	0	86	5	34
2018	Information technology	44	32	11	12	1	76	13	51
2018	Internal audit	41	59	0	0	0	100	0	12
2018	Evaluation	28	50	11	0	11	78	11	17
2018	Data sciences	33	48	13	0	6	81	6	15
2018	Policy	42	37	10	7	3	79	11	248
2018	Project management	42	44	8	4	1	87	5	120
2018	Other services to the public	50	28	18	3	0	79	3	56
2018	None of the above	46	38	7	6	3	84	9	136

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	18	24	11	14	0	5	49	26	29
2018	Federal regulators	18	55	8	19	0	0	0	73	19	15
2018	Communications or public affairs	26	41	13	18	2	0	0	67	20	74
2018	Access to information and privacy	33	41	9	0	17	0	0	74	17	12
2018	Science and technology	14	47	19	14	7	0	0	60	20	30
2018	Legal services	29	29	11	3	28	0	0	57	31	29
2018	Administration and operations	31	38	15	11	6	0	0	68	17	220
2018	Human resources	22	43	18	12	4	0	1	65	16	138
2018	Financial management	30	33	16	5	15	1	0	64	20	92
2018	Procurement	17	25	33	8	17	0	0	42	25	12
2018	Information management	24	45	11	11	9	0	0	69	20	34
2018	Information technology	24	40	17	9	9	0	0	65	18	52
2018	Internal audit	16	51	8	17	8	0	0	66	25	12
2018	Evaluation	11	35	17	5	27	0	5	48	35	17
2018	Data sciences	35	39	6	6	6	6	0	79	14	15
2018	Policy	26	39	11	13	10	0	1	66	23	249
2018	Project management	32	49	5	9	5	0	0	81	14	119
2018	Other services to the public	20	35	17	15	13	0	0	55	28	56
2018	None of the above	24	43	11	12	8	0	0	68	21	137

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	33	19	11	9	0	61	20	29
2018	Federal regulators	35	46	7	8	4	0	81	12	15
2018	Communications or public affairs	32	36	15	11	5	1	69	16	75
2018	Access to information and privacy	42	41	0	0	17	0	83	17	12
2018	Science and technology	21	43	19	10	7	0	64	17	30
2018	Legal services	23	36	12	19	10	0	59	29	28
2018	Administration and operations	38	34	12	11	5	0	72	16	220
2018	Human resources	37	38	16	8	1	0	75	9	137
2018	Financial management	26	38	13	14	9	0	64	22	91
2018	Procurement	25	41	17	17	0	0	67	17	12
2018	Information management	33	39	18	3	6	0	72	9	34
2018	Information technology	23	21	35	14	7	0	44	21	51
2018	Internal audit	24	51	8	8	8	0	75	17	12
2018	Evaluation	16	34	13	16	22	0	50	38	17
2018	Data sciences	41	27	19	13	0	0	68	13	15
2018	Policy	33	37	10	8	11	0	70	20	248
2018	Project management	32	41	9	13	6	0	72	19	119
2018	Other services to the public	23	39	18	14	6	0	62	21	56
2018	None of the above	28	36	15	12	9	0	64	21	135

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	32	28	8	6	0	0	58	14	29
2018	Federal regulators	15	38	28	12	0	0	7	57	13	15
2018	Communications or public affairs	22	42	15	15	6	0	0	64	21	74
2018	Access to information and privacy	42	34	0	7	17	0	0	76	24	12
2018	Science and technology	20	42	10	17	10	0	0	62	27	30
2018	Legal services	28	26	15	19	9	0	3	56	29	29
2018	Administration and operations	36	37	15	9	4	0	0	73	13	220
2018	Human resources	31	33	19	13	5	0	0	63	18	138
2018	Financial management	26	43	12	13	6	1	0	69	19	92
2018	Procurement	25	25	17	25	9	0	0	50	33	12
2018	Information management	38	31	18	6	6	0	0	70	12	34
2018	Information technology	20	41	20	10	7	0	2	63	17	50
2018	Internal audit	41	34	8	8	8	0	0	75	17	12
2018	Evaluation	16	40	6	10	27	0	0	56	38	17
2018	Data sciences	28	46	13	6	0	0	6	79	7	15
2018	Policy	28	35	11	12	11	1	1	64	24	249
2018	Project management	33	38	9	15	5	0	0	70	20	119
2018	Other services to the public	24	28	12	23	13	0	0	52	36	56
2018	None of the above	29	31	15	15	10	0	1	60	25	137

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	51	17	9	3	0	72	12	29
2018	Federal regulators	31	42	4	23	0	0	73	23	15
2018	Communications or public affairs	38	44	10	4	4	0	82	8	75
2018	Access to information and privacy	41	42	9	8	0	0	83	8	12
2018	Science and technology	16	53	17	10	3	0	69	14	30
2018	Legal services	43	33	11	6	6	0	76	13	29
2018	Administration and operations	39	42	12	4	3	0	81	7	222
2018	Human resources	38	46	10	3	3	0	84	5	137
2018	Financial management	36	33	13	13	4	0	70	17	92
2018	Procurement	34	41	17	0	8	0	75	8	12
2018	Information management	41	38	8	5	5	3	81	10	34
2018	Information technology	35	40	12	12	0	0	75	12	51
2018	Internal audit	24	59	8	0	8	0	83	8	12
2018	Evaluation	16	46	5	11	22	0	62	33	17
2018	Data sciences	40	35	6	13	6	0	74	19	15
2018	Policy	34	38	13	9	4	0	73	14	251
2018	Project management	34	46	9	11	0	0	80	11	121
2018	Other services to the public	31	42	15	5	6	0	73	11	57
2018	None of the above	35	40	16	5	3	0	76	8	135

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	18	19	3	5	0	3	73	8	29
2018	Federal regulators	39	24	30	7	0	0	0	63	7	15
2018	Communications or public affairs	24	39	17	11	8	0	1	64	19	75
2018	Access to information and privacy	9	41	24	17	9	0	0	50	26	12
2018	Science and technology	27	45	21	3	3	0	0	73	7	30
2018	Legal services	40	37	6	6	10	0	0	78	16	29
2018	Administration and operations	42	23	21	8	5	0	1	66	13	223
2018	Human resources	31	32	18	9	9	0	1	64	18	140
2018	Financial management	31	31	22	8	7	0	2	63	15	94
2018	Procurement	17	33	17	25	0	0	8	55	27	12
2018	Information management	55	30	3	3	9	0	0	85	12	33
2018	Information technology	42	33	14	3	6	0	2	76	10	52
2018	Internal audit	8	34	33	17	8	0	0	42	25	12
2018	Evaluation	34	39	21	0	0	0	5	77	0	17
2018	Data sciences	68	26	6	0	0	0	0	94	0	15
2018	Policy	29	28	21	11	10	1	0	58	21	252
2018	Project management	30	35	21	4	10	0	0	65	14	121
2018	Other services to the public	24	45	14	8	9	0	0	69	17	57
2018	None of the above	29	28	18	15	10	0	0	56	25	136

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	24	32	13	15	0	4	29	38	29
2018	Federal regulators	4	8	58	26	4	0	0	30	12	15
2018	Communications or public affairs	16	37	31	16	0	1	0	16	53	72
2018	Access to information and privacy	0	24	67	9	0	0	0	9	24	12
2018	Science and technology	7	20	26	38	9	0	0	47	27	30
2018	Legal services	23	15	45	9	8	0	0	18	37	29
2018	Administration and operations	15	23	32	18	10	1	0	29	39	223
2018	Human resources	18	35	30	13	4	0	0	17	53	140
2018	Financial management	21	36	21	15	5	0	2	21	58	93
2018	Procurement	8	25	42	25	0	0	0	25	33	12
2018	Information management	23	29	33	16	0	0	0	16	51	33
2018	Information technology	20	28	35	15	3	0	0	17	48	52
2018	Internal audit	25	42	17	9	7	0	0	16	67	12
2018	Evaluation	22	27	29	5	17	0	0	23	49	17
2018	Data sciences	19	27	20	14	13	0	6	29	50	15
2018	Policy	16	30	32	16	5	0	0	21	47	249
2018	Project management	10	30	38	12	8	0	2	20	41	120
2018	Other services to the public	16	23	38	18	3	2	0	21	40	58
2018	None of the above	17	35	32	11	3	0	3	15	53	136

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	42	25	5	16	5	4	23	50	29
2018	Federal regulators	7	17	43	19	13	0	0	32	24	15
2018	Communications or public affairs	18	25	34	16	3	4	0	20	45	73
2018	Access to information and privacy	17	31	43	9	0	0	0	9	49	12
2018	Science and technology	14	23	29	27	7	0	0	34	36	30
2018	Legal services	25	22	18	21	15	0	0	35	47	29
2018	Administration and operations	16	25	29	14	11	4	1	27	43	222
2018	Human resources	21	35	21	12	9	3	1	21	58	140
2018	Financial management	34	34	14	11	3	3	1	14	71	93
2018	Procurement	17	25	33	25	0	0	0	25	42	12
2018	Information management	24	39	15	17	4	0	0	22	63	33
2018	Information technology	24	19	31	20	5	2	0	25	44	52
2018	Internal audit	17	42	25	16	0	0	0	16	59	12
2018	Evaluation	32	23	27	12	5	0	0	17	56	17
2018	Data sciences	19	6	27	21	13	0	13	40	30	15
2018	Policy	17	29	33	15	5	2	0	20	47	249
2018	Project management	15	28	36	10	11	0	1	21	43	121
2018	Other services to the public	10	24	27	21	12	6	0	35	36	57
2018	None of the above	20	23	27	21	4	1	3	26	45	133

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	28	35	11	5	5	0	16	47	29
2018	Federal regulators	7	26	37	23	7	0	0	30	33	15
2018	Communications or public affairs	27	36	27	6	0	1	1	7	65	74
2018	Access to information and privacy	17	32	26	17	9	0	0	26	49	12
2018	Science and technology	20	31	33	12	3	0	0	16	51	30
2018	Legal services	41	6	39	3	6	5	0	9	50	29
2018	Administration and operations	23	22	32	15	6	2	0	21	46	223
2018	Human resources	20	34	28	9	7	0	2	16	55	140
2018	Financial management	28	27	28	12	3	3	0	15	56	93
2018	Procurement	33	25	25	17	0	0	0	17	58	12
2018	Information management	16	43	31	6	4	0	0	10	59	33
2018	Information technology	23	31	15	16	11	2	2	28	56	51
2018	Internal audit	17	42	34	0	7	0	0	7	59	12
2018	Evaluation	27	16	40	6	11	0	0	17	43	17
2018	Data sciences	26	13	14	20	21	0	6	44	41	15
2018	Policy	26	31	32	8	2	1	0	10	58	251
2018	Project management	24	29	30	11	5	0	1	16	53	121
2018	Other services to the public	23	29	28	9	7	3	0	17	54	57
2018	None of the above	28	36	16	12	4	1	3	17	67	137

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	19	22	17	24	0	10	46	29	29
2018	Federal regulators	7	19	13	54	7	0	0	61	26	15
2018	Communications or public affairs	20	37	27	11	3	1	0	14	59	74
2018	Access to information and privacy	17	24	42	9	9	0	0	17	41	12
2018	Science and technology	10	24	43	9	14	0	0	23	34	30
2018	Legal services	23	6	33	21	11	0	5	34	31	29
2018	Administration and operations	14	23	32	19	9	1	1	29	38	220
2018	Human resources	11	19	38	23	9	0	2	32	30	140
2018	Financial management	21	29	26	16	6	2	0	22	52	93
2018	Procurement	17	41	34	8	0	0	0	8	58	12
2018	Information management	3	26	25	39	7	0	0	46	29	33
2018	Information technology	17	18	35	18	9	0	4	28	36	50
2018	Internal audit	17	34	17	25	7	0	0	33	51	12
2018	Evaluation	12	18	32	25	12	0	0	37	30	16
2018	Data sciences	0	13	40	21	19	0	6	44	14	15
2018	Policy	21	24	31	19	5	1	0	24	45	249
2018	Project management	18	16	31	24	10	0	1	34	34	120
2018	Other services to the public	8	18	33	26	10	5	0	37	28	58
2018	None of the above	13	31	24	22	7	0	3	30	46	136

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	24	18	20	18	5	3	41	40	29
2018	Federal regulators	14	47	7	21	7	0	4	29	64	15
2018	Communications or public affairs	23	18	33	18	6	1	0	25	42	73
2018	Access to information and privacy	26	40	17	9	9	0	0	17	66	12
2018	Science and technology	10	10	47	12	14	3	3	28	22	30
2018	Legal services	31	13	27	18	11	0	0	29	44	29
2018	Administration and operations	21	19	29	18	10	2	2	29	41	223
2018	Human resources	26	27	20	19	7	1	1	26	54	139
2018	Financial management	23	30	25	7	10	2	2	18	56	92
2018	Procurement	42	50	0	8	0	0	0	8	92	12
2018	Information management	27	14	40	8	7	2	3	16	43	33
2018	Information technology	38	15	20	17	8	0	2	26	53	52
2018	Internal audit	25	34	17	17	7	0	0	24	59	12
2018	Evaluation	5	33	28	11	11	0	12	25	44	17
2018	Data sciences	13	33	6	28	13	0	6	44	49	15
2018	Policy	25	25	26	16	6	1	2	23	51	250
2018	Project management	19	29	30	12	6	0	4	19	50	121
2018	Other services to the public	26	21	29	18	3	2	2	22	48	58
2018	None of the above	29	21	22	16	6	1	4	24	53	136

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	9	31	25	6	11	15	3	20	49	29
2018	Federal regulators	12	20	40	23	0	0	4	24	34	15
2018	Communications or public affairs	10	24	39	17	8	1	1	26	35	72
2018	Access to information and privacy	7	50	17	9	17	0	0	26	57	12
2018	Science and technology	7	31	39	10	14	0	0	24	37	30
2018	Legal services	27	18	28	18	3	0	5	22	48	29
2018	Administration and operations	21	23	23	20	9	2	1	31	45	220
2018	Human resources	23	29	32	10	4	2	1	15	53	139
2018	Financial management	23	37	21	12	4	1	2	16	62	92
2018	Procurement	37	18	36	9	0	0	0	9	55	11
2018	Information management	21	26	27	16	6	2	3	23	50	33
2018	Information technology	10	11	34	25	14	2	4	41	23	52
2018	Internal audit	17	51	25	0	7	0	0	7	68	12
2018	Evaluation	34	33	28	0	5	0	0	5	67	17
2018	Data sciences	13	20	20	19	21	0	6	43	36	15
2018	Policy	16	20	30	22	7	4	1	30	39	249
2018	Project management	23	22	26	16	8	1	3	25	47	118
2018	Other services to the public	18	14	34	21	8	5	0	30	34	58
2018	None of the above	18	22	27	23	7	0	4	30	42	135

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	26	36	11	7	5	5	20	40	29
2018	Federal regulators	33	18	18	21	7	0	4	29	52	15
2018	Communications or public affairs	23	22	31	13	6	3	3	19	47	73
2018	Access to information and privacy	8	49	9	26	9	0	0	34	57	12
2018	Science and technology	24	31	27	14	0	0	3	15	57	30
2018	Legal services	34	9	26	19	7	0	6	27	46	28
2018	Administration and operations	16	28	26	19	8	2	1	27	46	223
2018	Human resources	16	37	29	10	7	0	1	18	53	139
2018	Financial management	22	26	31	13	4	2	1	18	49	93
2018	Procurement	17	50	25	8	0	0	0	8	67	12
2018	Information management	16	33	36	8	4	2	0	13	51	33
2018	Information technology	21	16	34	16	9	2	2	26	39	52
2018	Internal audit	8	42	17	25	7	0	0	33	51	12
2018	Evaluation	16	27	40	0	11	0	5	12	46	17
2018	Data sciences	19	13	20	21	21	0	6	44	34	15
2018	Policy	26	31	26	13	3	1	1	16	58	250
2018	Project management	24	29	29	15	4	0	1	19	53	120
2018	Other services to the public	22	23	37	10	5	3	0	15	47	58
2018	None of the above	26	28	25	11	5	3	3	16	57	136

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	27	27	13	9	10	4	44	25	29
2018	Federal regulators	24	27	12	22	11	4	0	53	34	15
2018	Communications or public affairs	15	52	15	8	7	1	1	69	15	73
2018	Access to information and privacy	47	17	9	17	9	0	0	64	27	11
2018	Science and technology	18	28	20	7	18	7	2	51	27	29
2018	Legal services	19	24	18	21	6	6	6	49	30	29
2018	Administration and operations	27	31	17	7	7	6	4	65	16	222
2018	Human resources	19	42	9	10	4	9	6	72	17	139
2018	Financial management	17	34	19	5	12	8	4	59	20	93
2018	Procurement	9	33	25	17	8	0	8	45	27	12
2018	Information management	23	46	11	6	2	8	6	79	8	34
2018	Information technology	21	32	19	9	8	2	8	59	20	52
2018	Internal audit	7	51	8	17	0	8	8	70	20	12
2018	Evaluation	16	16	22	12	34	0	0	32	45	17
2018	Data sciences	34	40	6	6	0	13	0	85	7	15
2018	Policy	23	33	12	14	11	5	1	60	27	252
2018	Project management	22	31	16	9	8	10	3	62	20	119
2018	Other services to the public	16	29	15	21	16	2	2	46	38	57
2018	None of the above	19	26	22	15	7	6	6	51	25	135

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	27	8	21	3	0	69	23	29
2018	Federal regulators	27	57	4	8	0	4	87	9	15
2018	Communications or public affairs	55	29	5	10	1	0	84	11	73
2018	Access to information and privacy	64	9	0	8	19	0	73	27	11
2018	Science and technology	41	24	7	12	14	2	66	27	30
2018	Legal services	32	35	12	10	6	5	70	17	29
2018	Administration and operations	46	31	7	8	6	0	78	15	221
2018	Human resources	49	31	8	6	3	3	83	9	140
2018	Financial management	31	42	10	10	6	1	74	16	91
2018	Procurement	33	25	0	25	8	8	64	36	12
2018	Information management	40	33	6	14	2	5	77	17	33
2018	Information technology	48	22	10	15	5	2	70	20	52
2018	Internal audit	32	25	25	0	17	0	58	17	12
2018	Evaluation	11	33	17	0	39	0	44	39	17
2018	Data sciences	47	20	6	19	6	0	68	26	15
2018	Policy	42	25	10	10	12	2	68	22	251
2018	Project management	36	37	9	9	8	0	73	18	120
2018	Other services to the public	34	21	8	24	12	0	55	36	57
2018	None of the above	36	29	14	11	9	1	66	20	135

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	6	25	27	16	10	9	17	52	29
2018	Federal regulators	13	20	18	16	18	8	7	39	40	15
2018	Communications or public affairs	14	30	14	11	11	14	7	55	28	73
2018	Access to information and privacy	19	8	47	27	0	0	0	26	27	11
2018	Science and technology	14	7	21	24	19	16	0	24	51	30
2018	Legal services	10	12	21	17	10	29	0	32	38	27
2018	Administration and operations	20	21	20	15	10	14	0	49	29	222
2018	Human resources	15	24	13	16	7	22	4	52	31	139
2018	Financial management	16	19	19	18	15	11	3	40	38	93
2018	Procurement	9	0	25	25	17	25	0	12	55	12
2018	Information management	9	46	10	17	8	11	0	62	27	33
2018	Information technology	13	18	24	15	8	12	10	40	30	52
2018	Internal audit	7	25	42	17	0	8	0	36	18	12
2018	Evaluation	11	5	34	5	39	5	0	17	47	17
2018	Data sciences	14	21	14	13	0	26	13	56	21	15
2018	Policy	8	18	18	19	13	22	4	34	43	250
2018	Project management	10	24	16	17	16	17	0	41	39	120
2018	Other services to the public	8	21	26	11	26	6	2	32	41	57
2018	None of the above	12	13	19	19	14	17	7	32	43	135

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	44	9	3	4	5	84	7	29
2018	Federal regulators	22	42	16	20	0	0	63	20	14
2018	Communications or public affairs	48	34	4	10	4	0	82	14	73
2018	Access to information and privacy	45	45	0	9	0	0	91	9	11
2018	Science and technology	43	27	7	17	6	0	71	23	30
2018	Legal services	46	40	6	8	0	0	86	8	29
2018	Administration and operations	48	35	7	8	2	0	83	10	221
2018	Human resources	61	31	5	2	0	0	92	2	139
2018	Financial management	42	39	10	5	4	0	81	9	92
2018	Procurement	42	41	8	8	0	0	83	8	12
2018	Information management	23	61	3	7	7	0	84	13	33
2018	Information technology	46	42	2	7	1	2	90	8	52
2018	Internal audit	24	68	8	0	0	0	92	0	12
2018	Evaluation	16	27	5	29	22	0	44	51	17
2018	Data sciences	54	46	0	0	0	0	100	0	15
2018	Policy	49	26	11	7	6	1	76	14	251
2018	Project management	49	34	7	6	4	0	83	10	119
2018	Other services to the public	31	26	16	22	5	0	58	26	56
2018	None of the above	46	34	10	6	3	0	81	9	136

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	41	14	14	3	0	0	70	17	29
2018	Federal regulators	35	35	11	7	8	4	0	73	16	15
2018	Communications or public affairs	48	39	5	7	1	0	0	86	8	73
2018	Access to information and privacy	53	19	9	9	9	0	0	72	19	11
2018	Science and technology	38	40	12	7	3	0	0	77	10	30
2018	Legal services	31	44	12	7	3	3	0	78	10	28
2018	Administration and operations	40	40	14	1	3	2	1	81	5	222
2018	Human resources	43	42	11	2	3	0	0	85	4	138
2018	Financial management	34	40	14	8	2	0	1	75	10	93
2018	Procurement	33	25	25	17	0	0	0	59	17	12
2018	Information management	23	53	13	7	2	3	0	78	8	33
2018	Information technology	33	45	16	5	1	0	0	78	6	52
2018	Internal audit	24	67	8	0	0	0	0	92	0	12
2018	Evaluation	21	33	6	12	27	0	0	55	39	17
2018	Data sciences	54	46	0	0	0	0	0	100	0	15
2018	Policy	47	31	10	4	6	1	0	79	11	252
2018	Project management	38	47	6	6	3	1	0	85	8	120
2018	Other services to the public	29	39	10	13	7	3	0	70	21	57
2018	None of the above	42	36	11	9	3	0	0	78	11	136

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	28	18	10	9	5	0	61	20	29
2018	Federal regulators	57	12	0	18	14	0	0	69	31	15
2018	Communications or public affairs	43	33	8	8	8	0	0	76	16	75
2018	Access to information and privacy	51	24	9	16	0	0	0	76	16	12
2018	Science and technology	38	24	10	16	10	2	0	63	27	30
2018	Legal services	43	31	14	6	6	0	0	74	12	29
2018	Administration and operations	37	34	15	5	5	2	2	73	11	222
2018	Human resources	39	36	12	6	7	0	0	75	13	136
2018	Financial management	31	41	11	11	5	0	0	72	17	91
2018	Procurement	42	41	0	0	0	0	17	100	0	12
2018	Information management	39	39	16	3	3	0	0	78	6	33
2018	Information technology	37	27	11	14	9	0	2	65	23	52
2018	Internal audit	24	42	17	8	8	0	0	66	17	12
2018	Evaluation	11	61	5	17	5	0	0	72	23	17
2018	Data sciences	46	33	14	0	6	0	0	80	6	15
2018	Policy	37	35	8	9	8	2	0	74	18	251
2018	Project management	36	35	7	12	8	1	0	72	20	119
2018	Other services to the public	34	29	17	6	15	0	0	62	21	58
2018	None of the above	34	33	14	10	9	1	0	68	19	135

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	42	16	6	3	0	0	76	9	29
2018	Federal regulators	58	13	7	18	0	4	0	74	19	15
2018	Communications or public affairs	51	25	15	4	5	0	0	76	9	75
2018	Access to information and privacy	59	26	0	16	0	0	0	84	16	12
2018	Science and technology	48	20	10	16	3	2	0	70	20	30
2018	Legal services	52	21	15	3	3	6	0	78	7	29
2018	Administration and operations	43	27	14	7	4	3	2	74	12	222
2018	Human resources	48	28	14	6	4	0	0	76	10	137
2018	Financial management	33	35	14	10	4	4	0	71	14	91
2018	Procurement	58	25	9	0	8	0	0	83	8	12
2018	Information management	58	26	8	7	0	3	0	85	7	33
2018	Information technology	41	35	6	8	8	2	0	77	17	52
2018	Internal audit	41	25	17	0	17	0	0	66	17	12
2018	Evaluation	33	33	16	12	5	0	0	66	17	17
2018	Data sciences	68	13	13	0	6	0	0	81	6	15
2018	Policy	49	27	9	7	6	2	0	77	13	251
2018	Project management	53	24	10	6	6	1	0	78	12	119
2018	Other services to the public	39	21	15	13	10	0	3	61	24	58
2018	None of the above	47	26	12	10	4	1	1	74	14	133

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	36	4	6	6	0	0	85	12	29
2018	Federal regulators	52	23	7	7	11	0	0	76	18	15
2018	Communications or public affairs	51	28	13	5	3	0	0	79	8	75
2018	Access to information and privacy	50	17	17	9	7	0	0	67	16	12
2018	Science and technology	48	20	0	16	14	2	0	70	30	30
2018	Legal services	42	37	6	3	6	0	5	84	10	29
2018	Administration and operations	42	28	13	10	6	2	0	71	16	223
2018	Human resources	44	25	16	10	4	0	0	69	14	137
2018	Financial management	33	33	18	12	4	0	0	66	16	91
2018	Procurement	50	25	8	9	0	8	0	82	9	12
2018	Information management	52	28	10	7	3	0	0	81	10	33
2018	Information technology	42	24	18	9	6	0	0	66	16	52
2018	Internal audit	33	34	17	8	8	0	0	66	17	12
2018	Evaluation	32	44	6	6	11	0	0	76	17	17
2018	Data sciences	46	27	14	6	6	0	0	73	13	15
2018	Policy	41	31	10	10	7	1	1	73	17	248
2018	Project management	45	27	10	10	7	0	0	72	18	117
2018	Other services to the public	37	23	12	18	10	0	0	60	28	58
2018	None of the above	47	25	14	5	9	0	0	72	14	135

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	56	29	6	7	3	0	85	9	29
2018	Federal regulators	69	7	14	0	7	4	79	7	15
2018	Communications or public affairs	63	26	4	5	3	0	88	8	75
2018	Access to information and privacy	67	0	9	7	17	0	67	24	12
2018	Science and technology	51	26	3	10	9	0	77	19	30
2018	Legal services	61	24	0	6	3	5	90	10	29
2018	Administration and operations	53	28	9	2	4	3	84	7	223
2018	Human resources	57	25	9	3	4	1	83	8	137
2018	Financial management	42	38	7	8	6	0	80	14	91
2018	Procurement	67	17	8	0	8	0	83	8	12
2018	Information management	65	25	7	0	3	0	90	3	33
2018	Information technology	51	25	10	2	12	0	76	14	52
2018	Internal audit	33	42	8	0	17	0	75	17	12
2018	Evaluation	43	40	6	5	5	0	83	11	17
2018	Data sciences	68	13	19	0	0	0	81	0	15
2018	Policy	62	21	6	2	7	2	85	9	249
2018	Project management	62	16	13	4	5	0	78	9	119
2018	Other services to the public	53	20	13	10	4	0	74	13	58
2018	None of the above	62	19	13	4	2	0	81	6	135

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	27	13	6	6	0	76	12	29
2018	Federal regulators	51	24	11	0	14	0	76	14	15
2018	Communications or public affairs	53	26	7	9	5	0	79	15	75
2018	Access to information and privacy	60	7	26	7	0	0	67	7	12
2018	Science and technology	45	23	7	14	12	0	67	26	30
2018	Legal services	53	29	3	3	6	5	87	10	29
2018	Administration and operations	50	26	12	7	5	0	76	12	222
2018	Human resources	48	27	12	8	4	1	76	13	137
2018	Financial management	35	37	13	10	6	0	71	16	91
2018	Procurement	67	25	0	0	8	0	92	8	12
2018	Information management	60	26	8	4	3	0	86	7	33
2018	Information technology	39	37	10	6	8	0	76	14	52
2018	Internal audit	24	51	8	0	17	0	75	17	12
2018	Evaluation	27	56	6	5	5	0	83	11	17
2018	Data sciences	59	15	19	0	6	0	74	6	15
2018	Policy	46	25	6	11	11	1	72	22	250
2018	Project management	48	25	14	7	6	0	73	13	118
2018	Other services to the public	37	30	12	11	10	0	67	21	58
2018	None of the above	48	24	11	10	6	0	72	17	135

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	20	45	14	10	5	0	5	69	16	20
2018	Legal services	11	11	32	36	11	0	0	21	47	10
2018	Administration and operations	31	33	19	8	4	1	4	67	13	72
2018	Human resources	15	31	29	15	0	10	0	51	17	38
2018	Financial management	13	33	28	6	5	3	12	54	13	40
2018	Information management	26	37	29	8	0	0	0	63	8	11
2018	Information technology	6	31	25	6	13	13	6	46	23	16
2018	Policy	13	30	16	12	13	6	9	51	30	84
2018	Project management	13	41	16	11	9	4	6	60	22	47
2018	None of the above	23	21	13	20	9	4	11	52	34	48

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	29	34	13	0	0	0	53	13	29
2018	Federal regulators	26	39	0	35	0	0	0	65	35	15
2018	Communications or public affairs	20	34	23	16	4	3	0	56	21	75
2018	Access to information and privacy	33	17	33	17	0	0	0	50	17	12
2018	Science and technology	34	33	14	6	10	3	0	70	16	30
2018	Legal services	51	9	15	6	9	8	0	66	17	29
2018	Administration and operations	31	26	23	9	6	3	1	60	16	222
2018	Human resources	15	37	23	9	7	8	0	57	18	140
2018	Financial management	21	31	21	12	6	9	1	57	20	94
2018	Procurement	17	33	41	0	9	0	0	50	9	12
2018	Information management	21	44	12	10	6	8	0	70	17	33
2018	Information technology	21	27	29	12	6	4	0	51	19	52
2018	Internal audit	24	76	0	0	0	0	0	100	0	12
2018	Evaluation	11	28	13	22	16	11	0	43	43	17
2018	Data sciences	36	32	13	6	0	13	0	78	7	15
2018	Policy	30	31	11	13	9	6	0	65	24	252
2018	Project management	26	38	11	9	8	8	0	70	18	121
2018	Other services to the public	27	25	19	14	9	3	3	56	24	58
2018	None of the above	25	30	19	13	5	8	0	60	19	136

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	7	46	14	3	5	0	35	18	29
2018	Federal regulators	26	24	8	42	0	0	0	50	42	15
2018	Communications or public affairs	19	33	24	17	5	1	0	53	23	75
2018	Access to information and privacy	33	17	17	33	0	0	0	50	33	12
2018	Science and technology	21	44	10	9	14	2	0	66	23	30
2018	Legal services	40	27	0	15	13	5	0	71	29	29
2018	Administration and operations	30	29	20	13	7	1	0	60	20	221
2018	Human resources	12	38	28	11	9	1	0	51	21	140
2018	Financial management	22	26	17	17	14	3	0	50	32	94
2018	Procurement	25	17	41	8	9	0	0	42	17	12
2018	Information management	26	30	23	10	6	5	0	58	17	34
2018	Information technology	21	35	24	5	11	4	0	58	17	52
2018	Internal audit	16	59	25	0	0	0	0	75	0	12
2018	Evaluation	11	27	12	18	27	5	0	40	48	17
2018	Data sciences	22	27	26	26	0	0	0	48	26	15
2018	Policy	23	32	14	16	12	3	0	56	29	249
2018	Project management	24	31	19	13	10	3	0	57	24	120
2018	Other services to the public	27	18	19	25	8	0	3	47	34	57
2018	None of the above	16	38	14	19	10	4	0	56	30	136

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	13	55	8	3	5	0	32	11	29
2018	Federal regulators	20	26	0	49	0	4	0	48	52	14
2018	Communications or public affairs	10	27	31	19	11	3	0	38	31	75
2018	Access to information and privacy	26	16	34	24	0	0	0	41	24	12
2018	Science and technology	14	36	20	19	10	0	0	50	29	30
2018	Legal services	19	36	5	18	16	5	0	59	36	29
2018	Administration and operations	23	28	22	15	9	4	0	53	24	221
2018	Human resources	6	30	30	15	11	8	0	39	28	140
2018	Financial management	15	23	21	21	13	7	0	41	37	93
2018	Procurement	17	25	33	0	17	8	0	45	18	12
2018	Information management	15	35	20	16	6	8	0	55	24	33
2018	Information technology	17	27	28	10	12	6	0	46	24	52
2018	Internal audit	7	51	25	17	0	0	0	58	17	12
2018	Evaluation	5	27	23	12	22	11	0	36	38	17
2018	Data sciences	21	21	19	32	0	6	0	45	35	15
2018	Policy	12	30	21	23	12	3	0	43	36	249
2018	Project management	14	33	21	20	11	2	0	47	31	121
2018	Other services to the public	18	19	21	21	13	4	3	40	38	57
2018	None of the above	10	31	15	29	13	4	0	42	43	137

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	19	34	21	0	0	0	45	21	29
2018	Federal regulators	22	28	14	32	0	4	0	52	34	15
2018	Communications or public affairs	19	32	24	16	10	0	0	50	26	75
2018	Access to information and privacy	17	41	8	33	0	0	0	59	33	12
2018	Science and technology	17	28	24	17	14	0	0	45	31	30
2018	Legal services	24	27	9	19	16	5	0	54	36	29
2018	Administration and operations	19	30	19	19	12	2	0	49	32	222
2018	Human resources	6	30	20	25	14	6	0	38	41	139
2018	Financial management	12	28	14	19	25	2	0	41	45	93
2018	Procurement	25	25	33	8	9	0	0	50	17	12
2018	Information management	12	31	22	23	6	6	0	46	31	34
2018	Information technology	9	30	29	20	13	0	0	38	33	52
2018	Internal audit	7	42	42	8	0	0	0	49	8	12
2018	Evaluation	0	33	16	40	5	5	0	35	48	17
2018	Data sciences	26	22	0	52	0	0	0	48	52	15
2018	Policy	11	21	17	32	17	2	0	33	50	252
2018	Project management	13	28	19	25	13	1	0	42	39	121
2018	Other services to the public	23	15	21	19	18	1	3	39	39	58
2018	None of the above	10	25	18	29	15	3	0	37	45	136

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	46	26	5	3	0	66	8	29
2018	Federal regulators	26	46	24	0	4	0	71	4	15
2018	Communications or public affairs	20	45	21	12	1	0	65	14	75
2018	Access to information and privacy	41	33	9	17	0	0	74	17	12
2018	Science and technology	14	40	29	7	10	0	54	17	30
2018	Legal services	30	34	8	13	9	5	68	23	29
2018	Administration and operations	28	37	19	10	6	0	65	16	222
2018	Human resources	19	44	19	13	4	1	64	17	139
2018	Financial management	19	33	20	18	11	0	51	29	94
2018	Procurement	50	25	17	8	0	0	75	8	12
2018	Information management	16	39	26	11	9	0	55	20	34
2018	Information technology	21	49	15	8	7	0	70	15	51
2018	Internal audit	41	34	17	8	0	0	75	8	12
2018	Evaluation	5	78	0	11	5	0	84	16	17
2018	Data sciences	14	48	13	19	0	6	66	20	15
2018	Policy	12	43	16	18	9	1	56	28	250
2018	Project management	14	52	16	15	3	0	66	18	121
2018	Other services to the public	15	36	21	22	6	0	50	28	57
2018	None of the above	14	46	17	18	4	0	61	22	136

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	36	30	7	5	0	5	56	12	29
2018	Federal regulators	13	57	4	26	0	0	0	70	26	15
2018	Communications or public affairs	36	26	16	17	6	0	0	61	23	75
2018	Access to information and privacy	33	26	24	8	9	0	0	59	17	12
2018	Science and technology	20	38	18	7	7	10	0	65	16	29
2018	Legal services	30	40	9	6	9	6	0	75	16	29
2018	Administration and operations	31	30	15	12	4	6	2	66	18	222
2018	Human resources	34	36	13	10	2	1	3	74	13	140
2018	Financial management	17	30	22	14	10	5	1	50	26	94
2018	Procurement	42	33	8	0	17	0	0	75	17	12
2018	Information management	12	38	20	9	6	6	8	59	18	34
2018	Information technology	27	34	22	5	9	3	0	63	15	52
2018	Internal audit	33	51	0	17	0	0	0	83	17	12
2018	Evaluation	5	43	12	13	21	5	0	52	36	17
2018	Data sciences	28	40	26	6	0	0	0	68	6	15
2018	Policy	19	38	12	16	9	5	1	62	26	251
2018	Project management	19	41	18	14	4	3	0	62	19	120
2018	Other services to the public	28	28	18	18	8	0	0	56	26	57
2018	None of the above	19	41	20	10	8	1	2	61	19	135

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	35	48	0	9	0	0	43	9	29
2018	Federal regulators	39	43	11	0	7	0	0	82	7	15
2018	Communications or public affairs	18	37	24	17	3	1	0	55	21	75
2018	Access to information and privacy	33	26	17	16	9	0	0	59	24	12
2018	Science and technology	20	37	25	14	4	0	0	57	18	29
2018	Legal services	28	31	20	12	9	0	0	59	21	29
2018	Administration and operations	27	28	26	11	4	4	0	57	16	221
2018	Human resources	25	44	17	8	3	2	1	71	11	139
2018	Financial management	16	34	30	13	5	2	0	52	18	94
2018	Procurement	50	17	25	8	0	0	0	67	8	12
2018	Information management	23	32	17	10	9	3	5	61	21	34
2018	Information technology	18	54	16	11	1	0	0	72	12	52
2018	Internal audit	24	59	8	0	8	0	0	83	8	12
2018	Evaluation	12	24	13	29	17	6	0	38	49	16
2018	Data sciences	15	53	32	0	0	0	0	68	0	15
2018	Policy	19	32	22	14	9	5	0	53	24	251
2018	Project management	21	41	20	13	5	1	0	62	18	121
2018	Other services to the public	25	25	18	22	9	2	0	51	31	57
2018	None of the above	20	34	29	10	6	2	0	54	16	136

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	12	33	18	7	10	9	29	30	29
2018	Federal regulators	24	19	32	7	11	7	0	47	19	15
2018	Communications or public affairs	11	20	25	15	17	11	1	34	37	75
2018	Access to information and privacy	7	26	26	24	9	9	0	36	36	12
2018	Science and technology	17	12	31	9	20	10	0	33	33	30
2018	Legal services	9	26	15	13	16	18	3	45	37	29
2018	Administration and operations	16	18	24	16	12	11	3	39	33	219
2018	Human resources	16	26	18	12	11	11	6	50	28	139
2018	Financial management	10	15	27	11	20	16	1	30	37	93
2018	Procurement	17	25	25	8	17	8	0	45	27	12
2018	Information management	13	24	29	8	9	14	3	44	21	33
2018	Information technology	12	26	15	20	14	9	4	44	39	52
2018	Internal audit	24	17	17	25	0	17	0	49	30	12
2018	Evaluation	6	23	12	24	24	12	0	32	54	16
2018	Data sciences	15	49	22	0	0	7	7	75	0	14
2018	Policy	10	19	18	15	20	15	4	35	43	252
2018	Project management	13	20	22	15	15	14	1	39	35	121
2018	Other services to the public	15	11	25	18	26	5	0	28	46	57
2018	None of the above	10	18	25	15	13	13	6	34	34	136

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	38	24	12	8	0	0	57	19	29
2018	Federal regulators	37	24	4	13	22	0	0	61	35	15
2018	Communications or public affairs	16	44	23	11	4	3	0	61	15	75
2018	Access to information and privacy	41	17	9	16	17	0	0	59	33	12
2018	Science and technology	21	46	6	20	7	0	0	67	27	30
2018	Legal services	25	38	6	13	12	5	0	67	26	29
2018	Administration and operations	27	29	19	10	11	4	0	58	22	222
2018	Human resources	19	37	16	17	6	5	0	58	24	140
2018	Financial management	21	30	20	13	11	2	1	53	26	94
2018	Procurement	25	42	17	17	0	0	0	67	17	12
2018	Information management	23	36	14	18	3	5	0	62	22	34
2018	Information technology	19	35	27	4	13	2	0	55	18	52
2018	Internal audit	16	68	8	8	0	0	0	83	8	12
2018	Evaluation	22	33	22	6	16	0	0	55	23	17
2018	Data sciences	28	40	6	26	0	0	0	68	26	15
2018	Policy	17	37	17	15	10	4	0	56	26	251
2018	Project management	24	38	20	8	7	3	0	64	16	120
2018	Other services to the public	19	32	16	16	17	0	0	51	32	57
2018	None of the above	16	32	18	20	10	4	0	50	31	136

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	53	16	10	11	0	0	64	21	29
2018	Federal regulators	22	17	4	26	24	0	7	42	54	15
2018	Communications or public affairs	24	27	19	16	10	3	1	53	27	74
2018	Access to information and privacy	41	17	9	9	24	0	0	59	33	12
2018	Science and technology	14	47	7	17	14	2	0	62	31	30
2018	Legal services	34	17	13	13	18	6	0	54	32	28
2018	Administration and operations	22	28	17	13	15	3	2	52	29	221
2018	Human resources	18	33	20	15	10	1	2	53	26	139
2018	Financial management	24	27	16	13	17	3	0	53	30	94
2018	Procurement	17	33	17	17	17	0	0	50	33	12
2018	Information management	11	37	11	20	13	5	4	53	36	34
2018	Information technology	8	21	16	19	36	0	0	29	55	52
2018	Internal audit	24	42	17	8	8	0	0	66	17	12
2018	Evaluation	16	33	12	12	27	0	0	49	39	17
2018	Data sciences	8	27	33	19	13	0	0	35	32	15
2018	Policy	23	34	10	17	13	2	3	60	30	250
2018	Project management	18	40	12	15	11	4	1	61	26	121
2018	Other services to the public	17	28	21	17	17	0	0	46	33	57
2018	None of the above	15	29	16	17	17	5	0	46	37	136

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	37	30	10	6	0	0	55	16	29
2018	Federal regulators	24	50	7	15	4	0	0	74	19	15
2018	Communications or public affairs	18	44	20	14	1	0	3	64	15	75
2018	Access to information and privacy	24	26	33	0	17	0	0	50	17	12
2018	Science and technology	7	45	20	10	10	7	0	56	22	30
2018	Legal services	18	27	12	25	12	5	0	48	39	29
2018	Administration and operations	23	30	26	9	7	6	0	56	17	222
2018	Human resources	13	47	23	10	3	4	0	63	14	139
2018	Financial management	19	32	20	13	8	5	2	55	23	93
2018	Procurement	25	17	33	8	8	8	0	45	18	12
2018	Information management	11	40	26	17	3	3	0	53	21	34
2018	Information technology	13	39	20	19	3	6	0	55	24	51
2018	Internal audit	24	59	17	0	0	0	0	83	0	12
2018	Evaluation	16	32	12	17	16	6	0	52	36	17
2018	Data sciences	22	59	19	0	0	0	0	81	0	15
2018	Policy	16	41	20	13	6	4	0	59	20	251
2018	Project management	10	48	23	11	6	3	0	59	17	121
2018	Other services to the public	10	32	31	17	10	0	0	42	26	57
2018	None of the above	14	38	22	13	7	5	1	55	21	136

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	43	19	8	3	3	0	70	11	29
2018	Federal regulators	44	48	0	8	0	0	0	92	8	15
2018	Communications or public affairs	38	30	19	12	0	1	0	68	13	74
2018	Access to information and privacy	59	9	24	0	9	0	0	67	9	12
2018	Science and technology	16	53	21	7	3	0	0	69	10	30
2018	Legal services	40	30	9	12	0	9	0	77	13	29
2018	Administration and operations	39	35	12	7	2	5	0	78	9	221
2018	Human resources	42	44	7	3	2	1	1	88	5	139
2018	Financial management	36	41	10	6	2	5	0	81	9	93
2018	Procurement	58	17	17	0	0	0	8	82	0	12
2018	Information management	30	45	15	10	0	0	0	75	10	33
2018	Information technology	30	43	20	5	1	2	0	74	6	51
2018	Internal audit	49	51	0	0	0	0	0	100	0	12
2018	Evaluation	27	50	0	6	11	5	0	82	18	17
2018	Data sciences	54	14	26	6	0	0	0	68	6	15
2018	Policy	32	40	8	8	4	6	1	78	13	250
2018	Project management	32	50	9	7	1	1	0	83	8	120
2018	Other services to the public	38	28	19	7	5	4	0	68	12	57
2018	None of the above	29	43	16	3	3	5	1	77	6	135

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	34	18	3	0	0	78	3	29
2018	Federal regulators	35	54	7	4	0	0	89	4	15
2018	Communications or public affairs	31	42	15	10	1	0	74	11	73
2018	Access to information and privacy	67	9	0	16	9	0	76	24	12
2018	Science and technology	26	53	7	3	7	3	82	11	30
2018	Legal services	43	18	19	6	10	5	64	17	29
2018	Administration and operations	37	41	13	4	2	3	80	6	221
2018	Human resources	42	45	9	3	0	1	88	3	140
2018	Financial management	35	43	11	6	4	1	79	10	93
2018	Procurement	42	33	17	0	8	0	75	8	12
2018	Information management	25	44	15	10	3	3	71	14	33
2018	Information technology	37	49	13	0	0	2	87	0	52
2018	Internal audit	49	51	0	0	0	0	100	0	12
2018	Evaluation	27	32	13	17	11	0	59	28	17
2018	Data sciences	48	39	0	13	0	0	87	13	15
2018	Policy	33	42	10	6	6	2	77	13	247
2018	Project management	33	44	12	7	2	1	79	9	120
2018	Other services to the public	33	28	18	14	5	2	62	20	58
2018	None of the above	31	45	15	6	1	2	78	7	136

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	42	14	3	0	0	83	3	29
2018	Federal regulators	41	41	14	4	0	0	82	4	15
2018	Communications or public affairs	43	38	11	4	4	0	81	8	74
2018	Access to information and privacy	50	26	0	16	8	0	76	24	12
2018	Science and technology	50	23	14	14	0	0	73	14	30
2018	Legal services	52	18	15	12	3	0	70	15	29
2018	Administration and operations	49	35	10	3	3	1	84	6	221
2018	Human resources	46	39	10	4	1	0	85	5	140
2018	Financial management	37	44	9	8	3	0	81	10	93
2018	Procurement	42	42	8	0	8	0	83	8	12
2018	Information management	31	50	14	3	2	0	81	5	33
2018	Information technology	37	50	5	3	1	4	90	5	52
2018	Internal audit	49	51	0	0	0	0	100	0	12
2018	Evaluation	21	39	6	23	11	0	60	34	17
2018	Data sciences	60	33	0	6	0	0	94	6	15
2018	Policy	42	35	10	7	5	1	78	12	251
2018	Project management	36	47	12	3	2	0	83	5	120
2018	Other services to the public	42	30	20	5	4	0	72	9	58
2018	None of the above	38	42	13	5	2	0	80	7	134

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	20	28	21	3	0	48	24	29
2018	Federal regulators	32	28	21	7	4	7	65	12	15
2018	Communications or public affairs	28	34	23	8	7	0	62	15	74
2018	Access to information and privacy	41	34	0	9	16	0	76	24	12
2018	Science and technology	43	20	9	24	3	0	64	27	30
2018	Legal services	35	15	27	18	6	0	49	24	29
2018	Administration and operations	32	32	22	7	5	2	66	12	220
2018	Human resources	35	30	18	11	5	1	65	16	140
2018	Financial management	24	22	24	17	12	1	46	29	93
2018	Procurement	33	25	25	0	17	0	58	17	12
2018	Information management	29	22	31	11	8	0	50	18	33
2018	Information technology	27	39	14	14	5	2	67	19	50
2018	Internal audit	24	51	25	0	0	0	75	0	12
2018	Evaluation	17	11	17	17	33	5	29	53	17
2018	Data sciences	40	14	27	19	0	0	54	19	15
2018	Policy	22	35	18	13	10	2	58	23	251
2018	Project management	21	41	21	12	6	0	61	18	120
2018	Other services to the public	30	26	16	23	5	0	55	28	58
2018	None of the above	21	33	20	12	12	1	55	24	135

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	20	40	6	3	0	51	9	29
2018	Federal regulators	28	35	11	26	0	0	63	26	15
2018	Communications or public affairs	28	36	20	11	4	0	65	15	74
2018	Access to information and privacy	41	34	9	7	8	0	76	16	12
2018	Science and technology	33	36	7	17	7	0	69	24	30
2018	Legal services	31	29	15	18	6	0	61	24	29
2018	Administration and operations	33	34	19	8	5	1	68	13	222
2018	Human resources	34	34	18	11	3	0	68	14	140
2018	Financial management	30	20	22	17	9	2	51	26	93
2018	Procurement	42	33	8	0	17	0	75	17	12
2018	Information management	23	38	21	13	5	0	61	18	33
2018	Information technology	28	42	14	11	3	2	71	14	51
2018	Internal audit	24	76	0	0	0	0	100	0	12
2018	Evaluation	17	32	13	16	22	0	49	38	17
2018	Data sciences	26	34	20	19	0	0	60	19	15
2018	Policy	19	38	19	15	10	0	57	25	250
2018	Project management	20	44	18	12	6	0	64	18	119
2018	Other services to the public	28	28	22	19	3	0	55	23	57
2018	None of the above	19	36	23	12	9	1	55	21	135

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	20	26	13	6	5	0	53	19	29
2018	Federal regulators	27	12	39	7	11	4	0	41	18	15
2018	Communications or public affairs	24	29	23	12	8	3	1	55	21	74
2018	Access to information and privacy	24	43	17	7	8	0	0	67	16	12
2018	Science and technology	21	35	14	14	14	3	0	58	28	30
2018	Legal services	34	22	7	15	17	6	0	59	34	28
2018	Administration and operations	30	23	20	13	9	4	2	56	23	221
2018	Human resources	31	31	16	9	9	4	0	64	19	140
2018	Financial management	22	34	20	11	11	1	1	57	22	93
2018	Procurement	33	33	0	17	17	0	0	67	33	12
2018	Information management	19	33	26	6	11	5	0	56	18	33
2018	Information technology	34	25	21	13	2	4	0	62	16	52
2018	Internal audit	24	59	8	8	0	0	0	83	8	12
2018	Evaluation	16	18	27	6	27	5	0	36	36	17
2018	Data sciences	40	6	22	19	13	0	0	46	32	15
2018	Policy	21	21	23	17	13	5	0	44	32	251
2018	Project management	20	26	23	17	12	1	0	47	29	119
2018	Other services to the public	35	17	18	10	20	0	0	52	30	58
2018	None of the above	17	22	28	17	11	4	0	41	29	136

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	30	42	28	29
2018	Federal regulators	46	28	26	15
2018	Communications or public affairs	37	28	36	75
2018	Access to information and privacy	40	17	43	12
2018	Science and technology	31	33	36	30
2018	Legal services	36	42	22	29
2018	Administration and operations	46	23	32	223
2018	Human resources	41	27	32	138
2018	Financial management	49	23	28	94
2018	Procurement	50	33	17	12
2018	Information management	36	38	26	34
2018	Information technology	37	32	31	52
2018	Internal audit	25	49	25	12
2018	Evaluation	44	34	22	17
2018	Data sciences	67	27	6	15
2018	Policy	48	16	36	252
2018	Project management	38	25	37	121
2018	Other services to the public	27	35	38	58
2018	None of the above	38	25	37	137

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Communications or public affairs	11	26	40	11	4	8	27
2018	Legal services	15	25	34	0	0	26	11
2018	Administration and operations	11	29	33	3	11	13	102
2018	Human resources	4	34	36	7	10	9	59
2018	Financial management	20	40	31	0	3	6	46
2018	Information management	12	23	43	8	14	0	13
2018	Information technology	21	16	40	7	8	8	19
2018	Data sciences	0	31	48	10	0	11	10
2018	Policy	3	31	42	5	11	8	121
2018	Project management	11	14	47	10	8	11	44
2018	Other services to the public	0	44	24	0	6	26	16
2018	None of the above	11	24	55	0	8	2	52

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	17	83	29
2018	Communications or public affairs	26	74	73
2018	Science and technology	20	80	30
2018	Legal services	28	72	29
2018	Administration and operations	15	85	223
2018	Human resources	13	87	140
2018	Financial management	18	82	94
2018	Information technology	9	91	52
2018	Internal audit	0	100	12
2018	Evaluation	27	73	17
2018	Data sciences	0	100	15
2018	Policy	17	83	249
2018	Project management	15	85	121
2018	Other services to the public	32	68	57
2018	None of the above	14	86	135

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	58	19
2018	Administration and operations	43	34
2018	Human resources	30	19
2018	Financial management	33	18
2018	Policy	48	43
2018	Project management	38	18
2018	Other services to the public	58	18
2018	None of the above	56	20

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	52	19
2018	Administration and operations	51	34
2018	Human resources	42	19
2018	Financial management	66	18
2018	Policy	71	43
2018	Project management	54	18
2018	Other services to the public	63	18
2018	None of the above	72	20

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Policy	16	43
2018	Project management	0	18

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Communications or public affairs	19
2018	Administration and operations	34
2018	Human resources	19
2018	Financial management	18
2018	Project management	18
2018	Other services to the public	18
2018	None of the above	20

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Total responses
2018	Communications or public affairs	19
2018	Administration and operations	34
2018	Financial management	18

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2018	Communications or public affairs	19
2018	Human resources	19
2018	Financial management	18

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Total responses
2018	Communications or public affairs	19
2018	Human resources	19
2018	Financial management	18
2018	Project management	18
2018	Other services to the public	18
2018	None of the above	20

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	53	19
2018	Administration and operations	40	34
2018	Human resources	30	19
2018	Financial management	30	18
2018	Policy	53	43
2018	Other services to the public	57	18
2018	None of the above	57	20

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	27	19
2018	Administration and operations	53	34
2018	Human resources	25	19
2018	Financial management	29	18
2018	Policy	61	43
2018	Project management	46	19
2018	Other services to the public	40	18
2018	None of the above	66	20

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	48	19
2018	Administration and operations	49	34
2018	Human resources	60	19
2018	Financial management	50	18
2018	Policy	66	43
2018	Project management	61	19
2018	Other services to the public	68	18
2018	None of the above	49	20

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	37	34
2018	Financial management	40	18
2018	Policy	41	43
2018	Other services to the public	51	18
2018	None of the above	36	20

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	26	34
2018	Human resources	39	19
2018	Financial management	45	18
2018	Policy	54	43
2018	Project management	40	19
2018	Other services to the public	54	18
2018	None of the above	41	20

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	54	19
2018	Administration and operations	61	34
2018	Human resources	43	19
2018	Financial management	52	18
2018	Policy	60	43
2018	Project management	54	19
2018	Other services to the public	64	18
2018	None of the above	63	20

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	32	19
2018	Administration and operations	38	34
2018	Human resources	28	19
2018	Financial management	44	18
2018	Policy	27	43
2018	Project management	39	19
2018	Other services to the public	39	18
2018	None of the above	35	20

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Total responses
2018	Communications or public affairs	19
2018	Administration and operations	34
2018	Human resources	19
2018	Financial management	18
2018	Project management	19
2018	Other services to the public	18

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	19
2018	Financial management	0	18
2018	Policy	12	43
2018	Other services to the public	0	18

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	14	34
2018	Policy	11	43

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	32	19
2018	Administration and operations	43	34
2018	Human resources	31	19
2018	Financial management	37	18
2018	Policy	57	43
2018	Project management	47	19
2018	Other services to the public	47	18
2018	None of the above	57	20

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	31	19
2018	Administration and operations	34	34
2018	Policy	21	43
2018	Other services to the public	26	18
2018	None of the above	35	20

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Policy	16	43
2018	Other services to the public	39	18

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	53	19
2018	Administration and operations	60	34
2018	Human resources	61	19
2018	Financial management	69	18
2018	Policy	64	43
2018	Project management	48	19
2018	Other services to the public	53	18
2018	None of the above	68	20

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	18	34
2018	Policy	28	43
2018	Project management	37	19
2018	Other services to the public	39	18

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Policy	15	43

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	28	19

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	19
2018	Policy	11	43

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2018	Communications or public affairs	19
2018	Human resources	19
2018	Financial management	18

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Policy	12	43

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Human resources	27	19
2018	Policy	16	43

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	31	19
2018	Administration and operations	29	34
2018	Policy	24	43
2018	Project management	36	19
2018	Other services to the public	42	18

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Total responses
2018	Policy	42
2018	Other services to the public	17
2018	None of the above	19

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	26	19
2018	Policy	19	42

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Other services to the public	0	17
2018	None of the above	0	19

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	33
2018	None of the above	0	19

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Project management	0	18

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	19
2018	Administration and operations	18	33
2018	Project management	32	18

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Human resources	31	19
2018	Policy	21	42

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	14	33
2018	Financial management	0	18
2018	Policy	14	42

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	18	33
2018	Policy	18	42

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	31	19
2018	Administration and operations	29	33
2018	Financial management	47	18
2018	Policy	54	42
2018	Project management	35	18
2018	Other services to the public	57	17
2018	None of the above	37	19

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	17	33
2018	Policy	21	42
2018	Project management	0	18
2018	None of the above	0	19

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	37	19
2018	Administration and operations	50	33
2018	Human resources	37	19
2018	Financial management	50	18
2018	Policy	54	42
2018	Project management	33	18
2018	Other services to the public	66	17
2018	None of the above	54	19

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Human resources	19
2018	Financial management	18
2018	Policy	42
2018	Project management	18
2018	Other services to the public	17
2018	None of the above	19

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	31	19
2018	Administration and operations	56	33
2018	Human resources	69	19
2018	Policy	72	42
2018	Project management	62	18

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Total responses
2018	Administration and operations	33
2018	Financial management	18
2018	Other services to the public	17
2018	None of the above	19

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	18
2018	Policy	21	42
2018	None of the above	28	19

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	14	38	14	2	15	10	27	22	28
2018	Federal regulators	24	15	32	14	11	4	0	41	25	15
2018	Communications or public affairs	4	17	25	9	15	23	6	30	34	75
2018	Access to information and privacy	17	16	34	16	9	9	0	36	27	12
2018	Science and technology	3	23	14	20	7	29	3	39	41	30
2018	Legal services	19	3	31	4	9	24	10	34	19	28
2018	Administration and operations	16	16	22	10	9	24	4	45	26	223
2018	Human resources	14	25	20	7	3	28	4	57	14	140
2018	Financial management	9	18	19	11	8	28	8	41	30	93
2018	Procurement	17	17	33	0	17	8	8	40	20	12
2018	Information management	18	24	17	6	5	17	14	60	15	34
2018	Information technology	11	18	18	2	11	23	16	49	22	52
2018	Internal audit	24	17	17	8	0	25	8	62	13	12
2018	Evaluation	11	11	29	11	16	23	0	28	35	17
2018	Data sciences	6	29	0	6	6	39	13	73	27	15
2018	Policy	6	12	19	13	13	32	5	29	42	251
2018	Project management	10	22	24	9	7	26	3	45	21	120
2018	Other services to the public	15	13	18	21	17	16	0	34	45	58
2018	None of the above	10	11	22	9	9	32	7	34	29	137

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	14	53	3	2	10	0	35	6	27
2018	Federal regulators	31	30	29	0	7	4	0	63	7	15
2018	Communications or public affairs	10	31	24	12	12	10	1	46	27	75
2018	Access to information and privacy	41	17	33	0	9	0	0	59	9	12
2018	Science and technology	14	25	21	17	7	17	0	46	29	30
2018	Legal services	42	16	21	3	9	8	0	64	13	29
2018	Administration and operations	29	29	20	7	5	8	1	64	13	222
2018	Human resources	21	43	17	8	2	8	1	70	11	140
2018	Financial management	14	26	21	12	7	19	1	50	24	94
2018	Procurement	17	42	17	0	17	8	0	64	18	12
2018	Information management	30	24	26	5	5	6	5	60	11	34
2018	Information technology	24	37	16	9	4	9	0	67	15	52
2018	Internal audit	32	51	8	8	0	0	0	83	8	12
2018	Evaluation	11	23	28	16	16	5	0	36	35	17
2018	Data sciences	14	41	26	6	0	13	0	63	7	15
2018	Policy	13	27	17	13	12	17	2	49	30	250
2018	Project management	18	35	19	11	6	9	3	60	19	121
2018	Other services to the public	21	24	16	24	9	6	0	47	35	58
2018	None of the above	18	29	26	8	8	10	2	53	18	137

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	9	91	74
2018	Administration and operations	6	94	223
2018	Human resources	6	94	140
2018	Financial management	11	89	93
2018	Procurement	0	100	12
2018	Information management	0	100	34
2018	Internal audit	0	100	12
2018	Data sciences	0	100	15
2018	Policy	10	90	252
2018	Project management	11	89	120
2018	Other services to the public	18	82	56
2018	None of the above	4	96	137

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	43	14
2018	Policy	29	28
2018	Project management	38	14

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Policy	75	28

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14
2018	Financial management	0	11

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14
2018	Financial management	0	11

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Policy	18	28

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	11
2018	Project management	0	14

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	44	14
2018	Policy	39	28
2018	Project management	47	14

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Policy	29	28

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	11

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	11
2018	Project management	0	14

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Policy	32	28

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Policy	39	28
2018	Project management	51	14

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Total responses
2018	Administration and operations	14
2018	Financial management	11
2018	Project management	14

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2018	Administration and operations	14
2018	Financial management	11
2018	Project management	14

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	11
2018	Project management	0	14

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	11
2018	Project management	0	14

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	34	14
2018	Project management	0	14

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14
2018	Financial management	0	11

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Policy	18	28

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Policy	28	28
2018	Project management	49	14

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	11
2018	Project management	49	14

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14
2018	Financial management	0	11

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	11
2018	Project management	0	14

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14
2018	Financial management	0	11

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Project management	0	14

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	49	14
2018	Financial management	41	11
2018	Policy	58	28
2018	Project management	45	14

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	10
2018	Project management	0	13

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	13
2018	Financial management	0	10
2018	Policy	18	27
2018	Project management	40	13

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Total responses
2018	Administration and operations	13
2018	Financial management	10
2018	Policy	27

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Total responses
2018	Administration and operations	13
2018	Financial management	10
2018	Policy	27
2018	Project management	13

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	13
2018	Financial management	0	10

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	Total responses
2018	Administration and operations	13
2018	Financial management	10
2018	Project management	13

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	10

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Financial management	52	10
2018	Policy	33	27

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	27
2018	Project management	0	13

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	39	13
2018	Policy	56	27
2018	Project management	51	13

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Total responses
2018	Financial management	10
2018	Policy	27
2018	Project management	13

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Financial management	49	10
2018	Policy	59	27
2018	Project management	38	13

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Total responses
2018	Administration and operations	13
2018	Financial management	10
2018	Project management	13

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Financial management	0	10
2018	Project management	0	13

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	13	47	3	0	21	10	28	4	29
2018	Federal regulators	24	8	44	8	0	15	0	38	10	15
2018	Communications or public affairs	7	11	36	5	3	32	6	28	13	75
2018	Access to information and privacy	26	24	26	24	0	0	0	50	24	12
2018	Science and technology	3	24	21	9	3	40	0	45	20	30
2018	Legal services	18	6	22	6	9	29	9	40	25	29
2018	Administration and operations	19	17	25	5	3	27	4	52	12	222
2018	Human resources	14	27	17	2	2	34	4	66	7	140
2018	Financial management	8	20	24	5	6	32	5	44	18	94
2018	Procurement	17	17	42	0	0	8	17	45	0	12
2018	Information management	19	21	17	0	3	20	21	66	6	34
2018	Information technology	11	17	24	2	2	31	13	50	7	52
2018	Internal audit	24	17	25	0	0	25	8	62	0	12
2018	Evaluation	16	5	23	5	16	34	0	32	33	17
2018	Data sciences	6	29	6	0	0	45	13	85	0	15
2018	Policy	7	10	20	7	10	41	5	31	31	250
2018	Project management	8	21	24	4	5	32	5	47	15	121
2018	Other services to the public	16	15	29	7	13	21	0	38	25	57
2018	None of the above	11	9	26	2	7	38	7	37	15	137

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	16	21	42	3	2	12	5	44	6	29
2018	Federal regulators	24	39	24	8	0	4	0	66	9	15
2018	Communications or public affairs	15	31	25	5	5	13	4	56	13	75
2018	Access to information and privacy	50	9	17	24	0	0	0	59	24	12
2018	Science and technology	19	24	23	10	3	20	0	54	17	30
2018	Legal services	39	13	18	9	6	15	0	61	18	29
2018	Administration and operations	30	28	22	3	3	13	1	67	8	220
2018	Human resources	23	38	16	3	3	16	1	75	7	139
2018	Financial management	13	30	22	4	9	20	2	55	16	94
2018	Procurement	25	33	17	0	0	17	8	78	0	12
2018	Information management	30	30	14	3	3	8	12	74	7	34
2018	Information technology	22	37	29	0	0	11	0	67	0	51
2018	Internal audit	32	42	25	0	0	0	0	75	0	12
2018	Evaluation	16	22	29	0	22	11	0	43	25	17
2018	Data sciences	21	34	6	13	0	26	0	74	17	15
2018	Policy	13	30	15	9	9	22	1	56	24	250
2018	Project management	17	32	25	6	5	12	3	58	13	121
2018	Other services to the public	21	22	24	12	8	12	0	50	23	57
2018	None of the above	18	30	23	4	5	19	1	60	11	136

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	11	25	29	18	0	0	29	46	29
2018	Federal regulators	18	32	28	11	11	0	0	50	22	15
2018	Communications or public affairs	7	24	20	25	18	0	5	32	46	75
2018	Access to information and privacy	9	17	26	32	9	0	9	28	44	12
2018	Science and technology	14	9	39	16	21	0	0	23	38	29
2018	Legal services	20	34	25	13	8	0	0	54	21	29
2018	Administration and operations	19	22	19	14	21	1	4	44	36	223
2018	Human resources	21	19	28	16	15	0	1	40	31	139
2018	Financial management	23	23	20	20	13	0	1	47	33	92
2018	Procurement	25	17	17	33	8	0	0	42	42	12
2018	Information management	20	12	15	29	21	0	3	33	51	34
2018	Information technology	29	27	21	10	12	0	2	57	22	52
2018	Internal audit	0	17	34	25	24	0	0	17	49	12
2018	Evaluation	35	42	0	11	12	0	0	77	23	16
2018	Data sciences	21	6	33	27	13	0	0	27	40	15
2018	Policy	17	28	19	16	18	0	1	46	34	252
2018	Project management	12	29	25	14	21	0	0	40	35	121
2018	Other services to the public	19	33	24	10	13	0	1	52	23	58
2018	None of the above	12	28	22	20	16	0	2	41	37	133

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	20	21	12	15	0	52	27	29
2018	Federal regulators	21	51	16	7	4	0	72	11	15
2018	Communications or public affairs	10	21	32	20	16	1	32	36	75
2018	Access to information and privacy	0	9	50	9	33	0	9	41	12
2018	Science and technology	7	14	54	14	11	0	21	25	29
2018	Legal services	20	28	36	13	3	0	48	16	29
2018	Administration and operations	23	24	29	11	13	0	47	24	223
2018	Human resources	18	24	27	17	14	0	42	31	139
2018	Financial management	16	15	36	16	17	0	31	33	92
2018	Procurement	8	17	34	17	17	8	27	36	12
2018	Information management	19	28	36	9	6	3	48	15	33
2018	Information technology	15	27	31	12	13	2	43	26	52
2018	Internal audit	0	41	42	0	17	0	41	17	12
2018	Evaluation	17	28	21	22	11	0	45	33	17
2018	Data sciences	41	40	13	6	0	0	81	6	15
2018	Policy	13	22	28	18	19	0	35	37	249
2018	Project management	14	22	37	14	13	0	36	27	121
2018	Other services to the public	9	38	17	20	16	0	47	36	58
2018	None of the above	12	16	34	24	15	1	28	39	133

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	15	15	24	7	5	3	51	33	29
2018	Federal regulators	19	58	11	12	0	0	0	77	12	15
2018	Communications or public affairs	7	23	34	27	9	0	0	30	36	75
2018	Access to information and privacy	17	9	33	33	9	0	0	26	41	12
2018	Science and technology	18	20	41	11	11	0	0	38	21	29
2018	Legal services	21	26	27	16	10	0	0	47	26	29
2018	Administration and operations	27	26	21	15	10	0	2	54	26	222
2018	Human resources	19	32	22	16	8	0	3	52	25	139
2018	Financial management	14	21	30	17	18	0	0	35	35	92
2018	Procurement	17	8	50	8	8	0	8	27	18	12
2018	Information management	29	28	25	8	6	0	3	59	15	32
2018	Information technology	21	28	17	17	16	0	2	49	33	51
2018	Internal audit	24	17	34	8	17	0	0	41	25	12
2018	Evaluation	28	11	29	16	16	0	0	39	32	17
2018	Data sciences	46	27	14	0	6	0	6	78	7	15
2018	Policy	14	26	26	17	16	1	0	41	33	250
2018	Project management	20	29	27	14	10	0	0	49	24	121
2018	Other services to the public	16	37	27	10	7	0	3	54	17	58
2018	None of the above	14	30	18	24	13	0	1	44	37	133

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	18	20	17	11	0	0	52	28	29
2018	Federal regulators	19	27	33	15	7	0	0	46	22	15
2018	Communications or public affairs	10	22	34	22	12	0	0	32	34	74
2018	Access to information and privacy	9	24	17	17	33	0	0	33	50	12
2018	Science and technology	11	24	34	11	18	4	0	35	29	29
2018	Legal services	24	9	32	25	10	0	0	33	35	29
2018	Administration and operations	21	23	19	16	18	0	3	45	35	220
2018	Human resources	18	19	20	19	23	1	0	37	42	138
2018	Financial management	19	13	26	20	21	0	0	32	42	92
2018	Procurement	9	8	33	33	17	0	0	17	50	12
2018	Information management	6	30	26	21	14	0	3	38	36	34
2018	Information technology	16	14	17	21	28	0	3	31	51	51
2018	Internal audit	16	25	34	8	17	0	0	41	25	12
2018	Evaluation	18	28	36	6	12	0	0	46	17	16
2018	Data sciences	20	27	19	27	0	0	6	51	29	15
2018	Policy	15	15	27	19	23	0	1	31	42	252
2018	Project management	17	22	24	18	19	0	0	40	36	121
2018	Other services to the public	19	27	15	19	20	0	0	46	39	58
2018	None of the above	16	15	21	22	23	1	3	32	46	132

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	21	13	8	3	0	9	74	12	29
2018	Federal regulators	48	38	0	0	0	0	13	100	0	15
2018	Communications or public affairs	22	34	22	13	8	0	1	57	21	74
2018	Access to information and privacy	43	16	8	9	7	0	17	71	19	12
2018	Science and technology	45	21	23	4	4	0	4	68	7	29
2018	Legal services	42	22	9	6	3	0	17	78	12	29
2018	Administration and operations	49	21	11	8	7	0	4	73	15	222
2018	Human resources	48	23	13	6	6	0	4	73	13	139
2018	Financial management	37	25	20	13	4	0	1	62	17	93
2018	Procurement	42	25	8	8	8	0	8	73	18	12
2018	Information management	62	17	13	0	3	0	6	83	3	34
2018	Information technology	43	31	8	2	4	0	12	84	7	51
2018	Internal audit	25	24	25	0	17	0	8	54	18	12
2018	Evaluation	36	31	6	17	0	6	6	75	19	16
2018	Data sciences	60	27	6	6	0	0	0	87	6	15
2018	Policy	35	25	13	11	12	0	3	62	24	251
2018	Project management	46	22	17	9	5	0	2	69	14	118
2018	Other services to the public	36	33	10	10	2	0	10	76	13	58
2018	None of the above	25	31	18	11	10	1	4	59	22	131

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	10	23	12	11	0	0	53	24	28
2018	Federal regulators	28	53	19	0	0	0	0	81	0	15
2018	Communications or public affairs	18	26	31	13	13	0	0	43	26	75
2018	Access to information and privacy	17	33	17	9	24	0	0	50	33	12
2018	Science and technology	28	31	16	14	11	0	0	59	25	29
2018	Legal services	41	18	13	9	15	0	3	61	25	29
2018	Administration and operations	35	20	22	10	13	0	0	55	23	222
2018	Human resources	40	25	14	13	8	0	0	65	21	139
2018	Financial management	23	25	21	16	13	1	0	49	29	92
2018	Procurement	34	33	25	8	0	0	0	67	8	12
2018	Information management	33	28	26	3	8	0	3	62	11	34
2018	Information technology	35	26	19	3	9	0	8	66	14	52
2018	Internal audit	24	25	34	0	17	0	0	49	17	12
2018	Evaluation	28	21	28	17	5	0	0	50	23	17
2018	Data sciences	47	19	33	0	0	0	0	67	0	15
2018	Policy	18	26	26	17	14	0	0	43	31	250
2018	Project management	31	25	21	14	8	0	0	57	22	120
2018	Other services to the public	20	33	29	8	10	0	0	53	18	58
2018	None of the above	20	27	27	12	13	0	2	48	25	132

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	32	25	5	3	0	0	68	8	29
2018	Federal regulators	32	27	36	4	0	0	0	59	4	15
2018	Communications or public affairs	17	31	36	9	7	0	0	49	16	75
2018	Access to information and privacy	17	42	33	8	0	0	0	59	8	12
2018	Science and technology	20	25	38	10	7	0	0	45	17	30
2018	Legal services	21	33	18	9	19	0	0	54	28	29
2018	Administration and operations	31	33	20	6	7	0	2	65	14	221
2018	Human resources	27	38	17	12	3	0	2	66	16	139
2018	Financial management	23	30	25	12	4	2	3	57	17	93
2018	Procurement	9	45	27	9	0	0	9	60	10	11
2018	Information management	21	38	24	11	6	0	0	59	17	34
2018	Information technology	32	32	22	8	3	2	2	66	11	51
2018	Internal audit	16	25	51	8	0	0	0	41	8	12
2018	Evaluation	16	11	22	29	16	0	5	28	48	17
2018	Data sciences	20	46	20	6	0	0	6	71	7	15
2018	Policy	20	31	22	14	11	0	2	52	26	251
2018	Project management	11	43	21	15	10	0	0	54	25	119
2018	Other services to the public	11	22	37	16	7	2	6	35	25	57
2018	None of the above	19	26	31	10	12	2	1	46	22	134

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	28	33	12	0	3	0	54	12	28
2018	Federal regulators	32	44	19	0	4	0	0	77	4	15
2018	Communications or public affairs	11	29	29	21	9	0	0	40	31	75
2018	Access to information and privacy	9	34	33	24	0	0	0	43	24	12
2018	Science and technology	18	36	21	18	7	0	0	54	25	29
2018	Legal services	24	23	31	6	13	0	3	48	19	29
2018	Administration and operations	28	23	25	14	9	0	1	51	23	221
2018	Human resources	22	27	31	13	7	0	0	49	20	138
2018	Financial management	13	22	29	20	12	1	2	37	33	93
2018	Procurement	19	27	45	9	0	0	0	46	9	11
2018	Information management	15	35	25	12	13	0	0	50	25	34
2018	Information technology	11	33	20	24	10	0	2	46	34	52
2018	Internal audit	16	34	17	34	0	0	0	49	34	12
2018	Evaluation	16	34	5	23	22	0	0	50	44	17
2018	Data sciences	27	33	20	6	13	0	0	60	19	15
2018	Policy	13	30	24	18	14	0	1	44	32	250
2018	Project management	16	25	31	21	8	0	0	40	29	119
2018	Other services to the public	6	43	28	15	4	4	1	51	20	57
2018	None of the above	13	27	21	20	18	0	1	40	38	133

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	16	33	11	6	0	0	50	17	29
2018	Federal regulators	31	32	15	15	0	7	0	68	16	15
2018	Communications or public affairs	14	30	29	17	10	0	0	44	27	75
2018	Access to information and privacy	17	40	34	8	0	0	0	57	8	12
2018	Science and technology	23	33	21	14	10	0	0	56	24	30
2018	Legal services	26	19	21	15	13	3	3	48	29	29
2018	Administration and operations	30	24	23	13	10	0	2	54	23	220
2018	Human resources	26	25	23	17	7	0	2	53	24	139
2018	Financial management	22	16	33	16	11	1	1	39	28	93
2018	Procurement	9	27	18	36	9	0	0	37	45	11
2018	Information management	18	37	27	6	10	0	0	56	17	34
2018	Information technology	24	30	17	18	7	0	4	56	26	52
2018	Internal audit	16	25	34	8	17	0	0	41	25	12
2018	Evaluation	12	21	17	17	27	0	5	35	47	17
2018	Data sciences	28	38	27	0	6	0	0	67	6	15
2018	Policy	15	23	30	19	13	0	0	38	32	249
2018	Project management	18	31	24	17	10	0	0	49	26	119
2018	Other services to the public	17	35	17	20	10	2	0	52	31	57
2018	None of the above	19	25	19	19	18	0	1	44	37	133

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	20	21	5	9	0	0	65	14	28
2018	Federal regulators	30	12	33	0	21	0	4	44	22	14
2018	Communications or public affairs	25	29	28	11	5	1	0	55	16	75
2018	Access to information and privacy	17	26	33	24	0	0	0	43	24	12
2018	Science and technology	23	33	27	14	3	0	0	56	17	30
2018	Legal services	17	52	15	6	7	3	0	71	13	29
2018	Administration and operations	30	32	21	9	6	0	2	63	15	218
2018	Human resources	29	32	24	11	4	0	0	61	15	138
2018	Financial management	25	41	18	10	6	0	1	66	16	93
2018	Procurement	20	20	20	30	0	0	10	44	33	10
2018	Information management	23	43	20	8	6	0	0	66	14	34
2018	Information technology	36	36	10	5	9	2	2	75	15	52
2018	Internal audit	41	25	34	0	0	0	0	66	0	12
2018	Evaluation	23	28	33	16	0	0	0	51	16	17
2018	Data sciences	48	46	0	0	0	0	6	100	0	15
2018	Policy	27	31	23	12	7	0	0	58	19	251
2018	Project management	30	30	18	12	8	0	0	61	21	118
2018	Other services to the public	25	23	30	14	6	2	0	49	21	57
2018	None of the above	23	31	24	13	7	0	3	55	20	135

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	30	15	9	0	0	0	76	9	29
2018	Federal regulators	46	43	0	7	0	0	4	93	7	15
2018	Communications or public affairs	32	13	20	15	20	0	0	45	34	74
2018	Access to information and privacy	42	17	16	17	0	0	9	64	19	12
2018	Science and technology	24	48	18	7	4	0	0	72	11	29
2018	Legal services	44	24	10	12	7	0	4	71	19	28
2018	Administration and operations	58	16	9	7	4	0	6	78	12	220
2018	Human resources	56	22	9	8	3	0	2	80	11	137
2018	Financial management	46	28	8	7	6	0	4	77	14	92
2018	Procurement	40	20	20	0	10	0	10	67	11	10
2018	Information management	42	27	9	9	10	3	0	71	20	34
2018	Information technology	51	18	11	7	11	0	2	70	18	51
2018	Internal audit	58	25	0	0	17	0	0	83	17	12
2018	Evaluation	23	11	33	6	22	0	5	36	30	17
2018	Data sciences	39	28	14	19	0	0	0	67	19	15
2018	Policy	35	22	21	13	9	0	0	58	22	250
2018	Project management	47	24	10	10	6	0	3	72	17	119
2018	Other services to the public	51	21	12	12	4	0	0	72	16	57
2018	None of the above	42	23	14	10	9	0	2	66	19	132

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	65	25	7	0	3	0	0	90	3	28
2018	Federal regulators	70	19	0	0	0	0	12	100	0	14
2018	Communications or public affairs	46	17	11	5	9	4	7	71	17	74
2018	Access to information and privacy	50	26	9	0	0	0	16	90	0	12
2018	Science and technology	80	7	3	3	0	0	7	93	4	30
2018	Legal services	54	27	10	0	3	0	7	87	3	28
2018	Administration and operations	64	15	8	3	2	0	9	86	5	221
2018	Human resources	72	14	4	5	0	1	3	91	6	138
2018	Financial management	55	20	10	4	8	0	3	78	12	92
2018	Procurement	37	18	27	0	9	0	9	60	10	11
2018	Information management	71	18	3	6	0	0	3	92	6	34
2018	Information technology	70	6	6	3	6	0	9	84	9	52
2018	Internal audit	83	17	0	0	0	0	0	100	0	12
2018	Evaluation	44	18	27	0	5	0	5	66	6	17
2018	Data sciences	74	6	13	6	0	0	0	81	6	15
2018	Policy	67	14	6	3	3	1	6	87	6	252
2018	Project management	71	13	4	4	3	0	5	89	7	118
2018	Other services to the public	75	9	2	5	2	0	8	91	8	57
2018	None of the above	68	17	6	2	2	1	4	89	4	133

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	9	18	0	3	0	8	77	3	28
2018	Federal regulators	65	7	17	7	4	0	0	72	11	15
2018	Communications or public affairs	57	15	10	6	7	0	5	76	14	74
2018	Access to information and privacy	76	8	7	0	9	0	0	84	9	12
2018	Science and technology	68	16	12	0	3	0	0	84	3	30
2018	Legal services	62	28	0	0	3	0	7	97	3	28
2018	Administration and operations	65	13	5	4	5	2	6	84	10	220
2018	Human resources	68	16	3	4	5	1	4	88	9	138
2018	Financial management	55	18	12	6	4	1	3	76	11	92
2018	Procurement	73	0	9	0	9	0	9	80	10	11
2018	Information management	69	15	6	2	5	3	0	87	7	33
2018	Information technology	67	11	5	4	5	4	4	85	10	52
2018	Internal audit	92	8	0	0	0	0	0	100	0	12
2018	Evaluation	39	28	5	0	22	0	5	71	23	17
2018	Data sciences	94	0	6	0	0	0	0	94	0	15
2018	Policy	67	10	6	7	7	0	3	79	15	250
2018	Project management	61	18	8	4	4	1	3	83	9	118
2018	Other services to the public	50	19	6	11	12	0	2	70	23	56
2018	None of the above	69	13	6	1	5	2	5	88	6	134

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	25	12	0	0	4	88	0	29
2018	Federal regulators	52	12	24	4	7	0	65	11	15
2018	Communications or public affairs	32	41	16	3	6	1	74	9	75
2018	Access to information and privacy	74	9	0	8	0	9	91	9	12
2018	Science and technology	47	33	7	7	7	0	80	14	30
2018	Legal services	51	22	15	5	0	7	78	6	29
2018	Administration and operations	59	22	10	4	2	3	83	7	222
2018	Human resources	61	24	7	4	1	2	88	5	139
2018	Financial management	48	31	8	5	5	3	82	11	94
2018	Procurement	42	25	17	8	0	8	73	9	12
2018	Information management	48	33	12	0	7	0	81	7	34
2018	Information technology	64	22	7	2	3	2	88	5	51
2018	Internal audit	83	8	8	0	0	0	92	0	12
2018	Evaluation	22	21	17	17	16	5	46	36	17
2018	Data sciences	66	21	6	0	0	6	93	0	15
2018	Policy	56	24	12	5	3	0	81	7	250
2018	Project management	56	25	12	4	1	1	82	6	120
2018	Other services to the public	40	26	20	5	7	3	67	12	58
2018	None of the above	51	27	15	2	4	1	78	6	133

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	9	17	5	11	4	67	16	29
2018	Federal regulators	65	20	11	4	0	0	85	4	15
2018	Communications or public affairs	47	31	8	4	9	1	79	13	74
2018	Access to information and privacy	67	9	16	9	0	0	76	9	12
2018	Science and technology	51	12	14	9	14	0	64	23	30
2018	Legal services	52	26	12	0	7	4	81	7	28
2018	Administration and operations	57	20	8	7	6	3	79	13	222
2018	Human resources	55	18	10	4	9	3	76	14	139
2018	Financial management	47	15	20	7	9	2	63	16	93
2018	Procurement	42	8	25	25	0	0	50	25	12
2018	Information management	56	28	13	3	0	0	83	3	34
2018	Information technology	55	25	8	0	12	0	80	12	51
2018	Internal audit	66	17	0	0	17	0	83	17	12
2018	Evaluation	27	13	16	17	22	5	42	41	17
2018	Data sciences	53	34	6	0	0	6	93	0	15
2018	Policy	52	18	12	8	9	1	70	17	250
2018	Project management	49	26	10	8	7	0	75	15	119
2018	Other services to the public	49	10	15	19	3	3	61	24	58
2018	None of the above	55	16	14	9	5	1	71	15	134

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	65	11	6	0	0	0	17	93	0	29
2018	Federal regulators	58	11	0	7	0	0	24	91	9	15
2018	Communications or public affairs	50	17	4	3	0	0	26	90	5	75
2018	Access to information and privacy	60	0	7	9	0	0	24	79	11	12
2018	Science and technology	50	9	7	3	0	0	31	85	5	30
2018	Legal services	63	16	0	0	0	0	21	100	0	28
2018	Administration and operations	59	13	5	1	2	1	19	90	4	223
2018	Human resources	58	7	7	3	2	0	23	85	6	140
2018	Financial management	43	23	6	1	2	0	25	88	4	94
2018	Procurement	45	0	9	0	0	0	46	83	0	11
2018	Information management	59	17	6	0	2	0	16	90	3	34
2018	Information technology	53	19	6	0	2	0	20	90	3	50
2018	Internal audit	75	17	0	0	0	0	8	100	0	12
2018	Evaluation	33	12	11	5	22	0	17	54	33	17
2018	Data sciences	66	14	0	0	0	0	19	100	0	15
2018	Policy	53	11	6	1	2	0	26	86	5	249
2018	Project management	53	17	13	2	1	0	14	83	3	117
2018	Other services to the public	56	10	2	0	0	0	33	97	0	58
2018	None of the above	52	13	6	1	2	0	25	88	4	133

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	70	12	6	5	3	0	4	86	8	29
2018	Federal regulators	54	17	11	0	18	0	0	71	18	15
2018	Communications or public affairs	60	21	7	1	3	0	7	88	4	75
2018	Access to information and privacy	50	9	17	9	0	0	16	70	10	12
2018	Science and technology	53	34	6	3	0	0	3	91	4	30
2018	Legal services	63	21	6	3	0	0	7	90	3	29
2018	Administration and operations	71	15	3	3	0	1	6	93	4	222
2018	Human resources	73	11	8	1	1	0	6	90	2	140
2018	Financial management	68	13	5	1	1	1	11	92	2	94
2018	Procurement	50	8	25	8	0	0	8	64	9	12
2018	Information management	66	14	15	0	0	3	3	84	0	34
2018	Information technology	67	11	4	6	0	0	12	89	6	51
2018	Internal audit	100	0	0	0	0	0	0	100	0	12
2018	Evaluation	69	12	0	0	0	0	19	100	0	15
2018	Data sciences	86	8	0	0	0	0	6	100	0	15
2018	Policy	58	20	11	3	1	0	7	84	4	248
2018	Project management	57	25	9	6	1	0	2	84	7	120
2018	Other services to the public	53	21	10	6	3	0	6	79	10	58
2018	None of the above	55	22	11	4	1	0	7	82	6	132

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	27	11	8	3	0	4	78	11	29
2018	Federal regulators	49	20	13	11	0	0	7	74	12	15
2018	Communications or public affairs	65	19	8	1	3	0	4	88	4	75
2018	Access to information and privacy	50	26	8	0	0	0	16	90	0	12
2018	Science and technology	77	12	3	3	0	0	3	93	4	30
2018	Legal services	60	18	7	9	3	0	3	80	13	29
2018	Administration and operations	63	12	11	6	5	0	2	77	11	222
2018	Human resources	69	10	9	4	4	0	4	82	8	140
2018	Financial management	66	14	2	6	4	0	7	87	11	94
2018	Procurement	75	8	0	0	0	0	17	100	0	12
2018	Information management	54	26	2	7	8	0	2	82	15	34
2018	Information technology	55	19	12	4	2	0	8	80	7	51
2018	Internal audit	75	8	8	9	0	0	0	83	9	12
2018	Evaluation	50	23	5	0	16	0	5	77	17	17
2018	Data sciences	59	15	19	0	0	0	6	79	0	15
2018	Policy	68	13	7	4	3	0	5	86	7	251
2018	Project management	60	17	7	8	5	0	3	79	14	120
2018	Other services to the public	60	13	5	7	8	0	8	79	16	58
2018	None of the above	69	11	6	2	5	1	5	86	7	133

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	65	9	18	0	5	0	4	77	5	29
2018	Federal regulators	31	27	27	8	0	0	7	62	9	15
2018	Communications or public affairs	39	28	16	9	5	0	1	69	14	74
2018	Access to information and privacy	41	43	0	8	0	0	7	91	9	12
2018	Science and technology	38	25	24	14	0	0	0	63	14	30
2018	Legal services	57	19	9	3	5	0	7	81	10	29
2018	Administration and operations	55	23	12	5	3	0	2	80	8	223
2018	Human resources	53	18	15	8	5	0	1	72	13	138
2018	Financial management	39	32	17	6	5	0	1	72	11	94
2018	Procurement	67	17	8	8	0	0	0	83	8	12
2018	Information management	37	32	15	11	0	0	5	72	12	34
2018	Information technology	60	19	12	4	2	0	4	82	6	51
2018	Internal audit	49	42	9	0	0	0	0	91	0	12
2018	Evaluation	32	29	16	12	0	0	11	68	13	17
2018	Data sciences	59	21	20	0	0	0	0	80	0	15
2018	Policy	48	28	15	5	2	0	2	78	7	251
2018	Project management	47	34	13	6	0	0	1	81	6	120
2018	Other services to the public	41	25	15	5	8	0	6	70	14	58
2018	None of the above	48	26	15	6	4	1	1	76	9	134

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	28	14	15	8	0	63	23	29
2018	Federal regulators	14	35	38	13	0	0	49	13	14
2018	Communications or public affairs	6	23	48	17	5	0	29	23	75
2018	Access to information and privacy	0	26	40	17	17	0	26	34	12
2018	Science and technology	0	38	41	10	10	0	38	20	30
2018	Legal services	18	24	42	13	3	0	42	16	29
2018	Administration and operations	20	26	34	15	4	0	46	20	222
2018	Human resources	16	29	37	12	7	0	44	19	140
2018	Financial management	5	30	35	18	11	0	36	29	94
2018	Procurement	8	33	50	0	8	0	42	8	12
2018	Information management	14	32	31	21	3	0	46	24	33
2018	Information technology	14	30	40	11	5	0	44	16	51
2018	Internal audit	8	24	51	0	17	0	32	17	12
2018	Evaluation	0	28	33	28	11	0	28	39	17
2018	Data sciences	6	54	33	6	0	0	61	6	15
2018	Policy	8	30	33	22	8	0	37	30	252
2018	Project management	9	34	34	17	6	0	43	23	121
2018	Other services to the public	10	29	39	18	5	0	38	23	58
2018	None of the above	11	26	36	19	8	1	37	26	136

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	3	29	21	19	28	0	48	32	29
2018	Federal regulators	7	11	63	4	14	0	18	19	14
2018	Communications or public affairs	12	23	37	19	9	0	28	35	74
2018	Access to information and privacy	24	26	24	17	9	0	26	50	12
2018	Science and technology	14	18	45	20	4	0	24	32	29
2018	Legal services	4	23	39	23	12	0	35	26	27
2018	Administration and operations	12	18	33	22	14	0	36	31	221
2018	Human resources	12	17	36	20	14	0	34	29	138
2018	Financial management	12	22	41	15	10	0	25	34	93
2018	Procurement	9	9	64	18	0	0	18	18	11
2018	Information management	16	16	45	18	6	0	23	32	34
2018	Information technology	12	24	42	17	6	0	23	35	52
2018	Internal audit	17	0	59	24	0	0	24	17	12
2018	Evaluation	5	43	29	17	5	0	22	49	17
2018	Data sciences	6	6	47	40	0	0	40	13	15
2018	Policy	17	21	40	15	8	0	23	37	250
2018	Project management	10	24	37	22	7	0	29	34	121
2018	Other services to the public	15	23	39	17	6	0	23	39	55
2018	None of the above	15	18	41	17	6	1	23	35	133

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	56	15	8	0	3	0	77	8	28
2018	Federal regulators	40	36	15	8	0	0	0	77	8	15
2018	Communications or public affairs	13	53	18	13	3	0	0	66	16	75
2018	Access to information and privacy	24	51	17	7	0	0	0	76	7	12
2018	Science and technology	10	35	34	7	10	4	0	47	18	30
2018	Legal services	31	39	9	6	9	5	0	74	17	29
2018	Administration and operations	35	41	15	6	2	1	0	76	8	222
2018	Human resources	27	47	15	5	2	4	0	78	6	140
2018	Financial management	17	44	19	8	8	3	1	64	16	93
2018	Procurement	33	42	17	0	8	0	0	75	8	12
2018	Information management	26	48	12	3	6	5	0	78	9	34
2018	Information technology	17	54	16	4	4	6	0	75	8	52
2018	Internal audit	32	42	25	0	0	0	0	75	0	12
2018	Evaluation	5	77	11	6	0	0	0	83	6	17
2018	Data sciences	28	58	14	0	0	0	0	86	0	15
2018	Policy	25	40	17	8	6	4	0	67	15	252
2018	Project management	33	44	12	8	3	1	0	77	11	121
2018	Other services to the public	31	35	15	13	4	2	0	68	17	58
2018	None of the above	22	44	13	16	3	1	1	67	19	135

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	38	29	12	8	0	0	51	19	29
2018	Federal regulators	18	53	4	15	11	0	0	70	26	15
2018	Communications or public affairs	10	40	27	12	12	0	0	49	24	75
2018	Access to information and privacy	33	17	24	17	9	0	0	50	26	12
2018	Science and technology	17	38	14	17	10	4	0	58	28	30
2018	Legal services	21	27	3	16	22	11	0	54	42	29
2018	Administration and operations	23	38	20	8	9	1	0	62	17	223
2018	Human resources	23	37	19	14	4	2	0	62	18	140
2018	Financial management	13	37	21	11	15	2	1	52	27	94
2018	Procurement	17	33	33	0	17	0	0	50	17	12
2018	Information management	23	19	31	17	9	0	0	42	27	32
2018	Information technology	19	46	15	13	6	0	0	65	20	52
2018	Internal audit	24	51	0	25	0	0	0	75	25	12
2018	Evaluation	5	27	12	28	28	0	0	32	56	17
2018	Data sciences	0	47	14	26	6	6	0	51	34	15
2018	Policy	15	29	20	17	15	3	0	46	33	252
2018	Project management	22	34	25	13	6	0	0	55	20	119
2018	Other services to the public	20	28	14	15	24	0	0	48	38	58
2018	None of the above	13	31	23	20	10	3	0	46	31	137

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	31	33	16	2	0	0	19	81	29
2018	Federal regulators	11	39	19	20	11	0	0	11	89	15
2018	Communications or public affairs	20	24	24	13	16	1	1	20	80	75
2018	Access to information and privacy	26	17	42	7	9	0	0	26	74	12
2018	Science and technology	21	27	14	23	14	0	0	21	79	29
2018	Legal services	39	22	12	19	8	0	0	39	61	29
2018	Administration and operations	31	29	18	9	11	0	1	31	69	222
2018	Human resources	31	24	23	14	7	0	1	31	69	140
2018	Financial management	29	26	28	8	8	0	2	29	71	94
2018	Procurement	25	17	33	25	0	0	0	25	75	12
2018	Information management	27	28	26	8	11	0	0	27	73	34
2018	Information technology	46	31	2	7	10	2	2	47	53	52
2018	Internal audit	8	17	34	24	17	0	0	8	92	12
2018	Evaluation	40	28	5	0	11	11	5	47	53	17
2018	Data sciences	14	21	19	20	26	0	0	14	86	15
2018	Policy	25	25	20	11	14	3	1	26	74	251
2018	Project management	19	31	22	9	17	2	0	19	81	120
2018	Other services to the public	27	31	22	6	11	3	0	28	72	57
2018	None of the above	21	30	21	15	9	3	2	22	78	137

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	29	24
2018	Federal regulators	14	13
2018	Communications or public affairs	28	58
2018	Science and technology	34	23
2018	Legal services	23	19
2018	Administration and operations	21	153
2018	Human resources	16	97
2018	Financial management	12	65
2018	Information management	25	26
2018	Information technology	18	26
2018	Internal audit	9	11
2018	Data sciences	37	13
2018	Policy	28	180
2018	Project management	25	96
2018	Other services to the public	44	41
2018	None of the above	34	104

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	39	24
2018	Federal regulators	32	13
2018	Communications or public affairs	41	58
2018	Science and technology	31	23
2018	Legal services	19	19
2018	Administration and operations	38	153
2018	Human resources	39	97
2018	Financial management	32	65
2018	Information management	31	26
2018	Information technology	38	26
2018	Internal audit	63	11
2018	Data sciences	53	13
2018	Policy	38	180
2018	Project management	45	96
2018	Other services to the public	33	41
2018	None of the above	43	104

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	14	24
2018	Federal regulators	17	13
2018	Communications or public affairs	35	58
2018	Science and technology	23	23
2018	Legal services	33	19
2018	Administration and operations	21	153
2018	Human resources	24	97
2018	Financial management	12	65
2018	Information management	9	26
2018	Information technology	19	26
2018	Internal audit	9	11
2018	Data sciences	52	13
2018	Policy	27	180
2018	Project management	33	96
2018	Other services to the public	29	41
2018	None of the above	23	104

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	29	24
2018	Federal regulators	26	13
2018	Communications or public affairs	53	58
2018	Science and technology	58	23
2018	Legal services	55	19
2018	Administration and operations	58	153
2018	Human resources	41	97
2018	Financial management	56	65
2018	Information management	53	26
2018	Information technology	42	26
2018	Internal audit	37	11
2018	Data sciences	47	13
2018	Policy	48	180
2018	Project management	52	96
2018	Other services to the public	46	41
2018	None of the above	49	104

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	10	24
2018	Federal regulators	7	13
2018	Communications or public affairs	7	58
2018	Science and technology	4	23
2018	Legal services	5	19
2018	Administration and operations	3	153
2018	Human resources	7	97
2018	Financial management	7	65
2018	Information management	0	26
2018	Information technology	8	26
2018	Internal audit	0	11
2018	Data sciences	0	13
2018	Policy	10	180
2018	Project management	4	96
2018	Other services to the public	2	41
2018	None of the above	8	104

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	11	24
2018	Federal regulators	23	13
2018	Communications or public affairs	24	58
2018	Science and technology	45	23
2018	Legal services	26	19
2018	Administration and operations	30	153
2018	Human resources	36	97
2018	Financial management	34	65
2018	Information management	23	26
2018	Information technology	30	26
2018	Internal audit	26	11
2018	Data sciences	46	13
2018	Policy	34	180
2018	Project management	39	96
2018	Other services to the public	23	41
2018	None of the above	34	104

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	25	24
2018	Federal regulators	56	13
2018	Communications or public affairs	36	58
2018	Science and technology	51	23
2018	Legal services	35	19
2018	Administration and operations	33	153
2018	Human resources	34	97
2018	Financial management	32	65
2018	Information management	38	26
2018	Information technology	42	26
2018	Internal audit	54	11
2018	Data sciences	22	13
2018	Policy	34	180
2018	Project management	32	96
2018	Other services to the public	41	41
2018	None of the above	35	104

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	4	38	36	4	7	11	24
2018	Federal regulators	0	68	0	0	7	25	13
2018	Communications or public affairs	5	38	33	5	2	16	55
2018	Science and technology	0	25	23	13	16	22	23
2018	Legal services	0	29	17	5	17	31	17
2018	Administration and operations	3	39	20	11	9	18	143
2018	Human resources	5	46	18	7	7	18	95
2018	Financial management	1	41	17	17	6	18	64
2018	Information management	4	40	36	8	3	9	26
2018	Information technology	8	45	15	11	4	16	25
2018	Internal audit	0	37	9	18	18	17	11
2018	Data sciences	8	31	15	31	0	15	13
2018	Policy	2	37	17	14	6	24	175
2018	Project management	1	39	16	16	4	24	95
2018	Other services to the public	3	38	10	10	7	33	40
2018	None of the above	5	25	28	11	9	23	98

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	64	36	24
2018	Federal regulators	37	63	13
2018	Communications or public affairs	29	71	58
2018	Science and technology	25	75	23
2018	Legal services	40	60	19
2018	Administration and operations	27	73	153
2018	Human resources	30	70	95
2018	Financial management	31	69	65
2018	Information management	20	80	26
2018	Information technology	51	49	26
2018	Internal audit	9	91	11
2018	Data sciences	38	62	13
2018	Policy	33	67	178
2018	Project management	34	66	96
2018	Other services to the public	33	67	41
2018	None of the above	28	72	102

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	18	26	11	28	0	4	32	40	24
2018	Federal regulators	23	44	9	12	12	0	0	66	25	13
2018	Communications or public affairs	9	33	12	15	26	3	2	44	43	58
2018	Science and technology	0	25	22	18	34	0	0	25	52	23
2018	Legal services	0	10	21	15	43	0	10	12	65	19
2018	Administration and operations	10	21	19	19	25	2	4	32	47	153
2018	Human resources	15	30	20	18	12	1	4	47	32	96
2018	Financial management	13	25	16	6	25	4	10	44	37	65
2018	Information management	2	45	8	11	26	4	4	51	40	26
2018	Information technology	16	16	25	15	25	0	4	33	41	26
2018	Internal audit	8	18	18	9	28	0	18	32	45	11
2018	Data sciences	8	9	16	37	30	0	0	16	67	13
2018	Policy	10	15	15	22	32	3	3	26	58	180
2018	Project management	12	28	14	18	24	0	5	41	44	96
2018	Other services to the public	12	25	17	24	14	0	8	40	41	41
2018	None of the above	3	25	16	20	32	1	4	29	54	102

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	5	17	23	37	0	8	16	66	24
2018	Federal regulators	15	22	29	0	34	0	0	38	34	13
2018	Communications or public affairs	2	9	15	19	50	2	3	11	73	58
2018	Science and technology	0	12	13	18	57	0	0	12	75	23
2018	Legal services	0	0	10	26	64	0	0	0	90	19
2018	Administration and operations	5	9	12	20	51	0	4	14	73	153
2018	Human resources	2	11	12	17	52	1	6	13	74	96
2018	Financial management	1	7	15	16	48	6	7	10	73	65
2018	Information management	0	22	12	11	48	4	3	24	63	26
2018	Information technology	3	7	34	16	36	0	4	11	54	26
2018	Internal audit	0	9	9	18	63	0	0	9	82	11
2018	Data sciences	15	0	23	16	46	0	0	15	62	13
2018	Policy	2	12	10	27	46	3	2	14	76	179
2018	Project management	5	10	9	18	51	0	7	16	74	95
2018	Other services to the public	12	10	13	17	41	0	8	23	63	41
2018	None of the above	4	12	15	11	53	3	4	16	68	102

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	5	27	12	3	0	9	53	17	28
2018	Federal regulators	28	29	19	4	21	0	0	56	25	14
2018	Communications or public affairs	31	7	23	12	15	3	10	43	31	75
2018	Access to information and privacy	41	17	7	0	17	0	17	70	21	12
2018	Science and technology	27	10	21	14	14	0	14	44	32	30
2018	Legal services	37	13	3	9	29	0	9	55	42	29
2018	Administration and operations	38	12	13	18	13	0	7	53	33	220
2018	Human resources	33	13	17	17	15	0	5	48	33	140
2018	Financial management	31	13	16	21	15	0	5	45	38	94
2018	Procurement	9	9	18	55	9	0	0	18	64	11
2018	Information management	8	14	34	20	13	3	8	25	37	33
2018	Information technology	36	11	18	12	7	6	9	56	23	52
2018	Internal audit	8	24	25	9	25	0	8	35	37	12
2018	Evaluation	46	5	21	11	5	0	11	58	18	17
2018	Data sciences	40	14	13	14	6	0	13	62	23	15
2018	Policy	41	17	16	7	12	1	6	62	21	250
2018	Project management	34	24	13	12	11	0	6	62	24	121
2018	Other services to the public	44	10	19	10	6	5	6	61	18	58
2018	None of the above	31	16	13	14	15	0	10	53	32	134

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Crown-Indigenous Relations and Northern Affairs by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment