2018 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	41	40	7	12	0	0	0	81	12	83
2018	IS-03	37	42	16	5	0	0	0	79	5	19
2018	IS-04	52	19	11	19	0	0	0	70	19	27
2018	IS-05	41	55	0	5	0	0	0	95	5	22
2017	IS	46	33	7	9	4	0	1	80	13	89
2017	IS-03	31	44	0	25	0	0	0	75	25	16
2017	IS-04	43	30	8	8	8	0	3	75	17	37
2017	IS-05	43	36	14	0	7	0	0	79	7	14
2017	IS-06	42	50	0	8	0	0	0	92	8	12
2014	IS	40	38	12	4	4	2	0	79	9	93
2014	IS-02	30	40	20	0	0	10	0	78	0	10
2014	IS-03	44	39	17	0	0	0	0	83	0	18
2014	IS-04	28	42	14	6	8	3	0	71	14	36
2014	IS-05	47	42	5	0	5	0	0	89	5	19
2011	IS	34	42	9	9	5	0	1	76	14	77
2011	IS-03	21	53	16	5	5	0	0	74	11	19
2011	IS-04	36	45	0	14	5	0	0	82	18	22
2011	IS-05	50	31	19	0	0	0	0	81	0	16
2011	IS-06	40	30	0	20	0	0	10	78	22	10
2008	IS	15	51	8	17	9	0	0	66	26	53
2008	IS-03	8	54	8	8	23	0	0	62	31	13
2008	IS-04	12	59	0	24	6	0	0	71	29	17
2008	IS-05	33	42	8	8	8	0	0	75	17	12

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	39	46	10	5	0	0	86	5	84
2018	IS-03	32	47	21	0	0	0	79	0	19
2018	IS-04	39	43	14	4	0	0	82	4	28
2018	IS-05	45	50	0	5	0	0	95	5	22
2017	IS	44	38	5	8	4	0	82	12	89
2017	IS-03	25	38	13	19	6	0	63	25	16
2017	IS-04	41	43	3	5	8	0	84	14	37
2017	IS-05	50	36	7	7	0	0	86	7	14
2017	IS-06	58	33	8	0	0	0	92	0	12
2014	IS	32	45	10	6	5	1	78	12	93
2014	IS-02	10	60	10	0	10	10	78	11	10
2014	IS-03	28	56	6	0	11	0	83	11	18
2014	IS-04	28	42	17	8	6	0	69	14	36
2014	IS-05	53	32	5	11	0	0	84	11	19
2011	IS	51	36	3	6	4	0	87	10	77
2011	IS-03	37	47	5	5	5	0	84	11	19
2011	IS-04	59	32	0	9	0	0	91	9	22
2011	IS-05	50	44	0	6	0	0	94	6	16
2011	IS-06	80	20	0	0	0	0	100	0	10
2008	IS	43	45	4	8	0	0	89	8	53
2008	IS-03	54	23	8	15	0	0	77	15	13
2008	IS-04	35	53	6	6	0	0	88	6	17
2008	IS-05	42	58	0	0	0	0	100	0	12

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	51	40	6	4	0	0	90	4	83
2018	IS-03	53	42	5	0	0	0	95	0	19
2018	IS-04	39	46	11	4	0	0	86	4	28
2018	IS-05	64	27	5	5	0	0	91	5	22
2017	IS	53	31	5	3	8	0	84	11	89
2017	IS-03	44	25	19	6	6	0	69	13	16
2017	IS-04	54	27	3	3	14	0	81	16	37
2017	IS-05	57	36	7	0	0	0	93	0	14
2017	IS-06	75	25	0	0	0	0	100	0	12
2014	IS	43	44	1	5	5	1	88	11	93
2014	IS-02	20	60	0	0	10	10	89	11	10
2014	IS-03	33	56	0	0	11	0	89	11	18
2014	IS-04	39	42	3	11	6	0	81	17	36
2014	IS-05	63	32	0	5	0	0	95	5	19
2011	IS	49	35	6	6	3	0	84	9	77
2011	IS-03	47	32	11	5	5	0	79	11	19
2011	IS-04	45	41	5	9	0	0	86	9	22
2011	IS-05	50	44	0	6	0	0	94	6	16
2011	IS-06	80	20	0	0	0	0	100	0	10
2008	IS	47	43	2	6	2	0	91	8	53
2008	IS-03	54	38	0	0	8	0	92	8	13
2008	IS-04	35	59	0	6	0	0	94	6	17
2008	IS-05	67	25	0	8	0	0	92	8	12

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	57	30	5	8	0	0	0	87	8	84
2018	IS-03	47	32	5	16	0	0	0	79	16	19
2018	IS-04	57	25	7	11	0	0	0	82	11	28
2018	IS-05	68	32	0	0	0	0	0	100	0	22
2017	IS	32	46	7	10	5	0	0	78	15	89
2017	IS-03	38	31	6	19	6	0	0	69	25	16
2017	IS-04	30	46	11	5	8	0	0	76	14	37
2017	IS-05	21	50	7	21	0	0	0	71	21	14
2017	IS-06	50	33	0	8	8	0	0	83	17	12
2014	IS	41	38	12	4	3	1	1	80	8	93
2014	IS-02	10	50	20	10	0	10	0	67	11	10
2014	IS-03	50	33	17	0	0	0	0	83	0	18
2014	IS-04	36	42	11	6	3	0	3	80	9	36
2014	IS-05	63	26	0	5	5	0	0	89	11	19
2011	IS	48	30	9	10	3	0	0	78	13	77
2011	IS-03	53	32	11	5	0	0	0	84	5	19
2011	IS-04	50	32	5	14	0	0	0	82	14	22
2011	IS-05	44	31	13	13	0	0	0	75	13	16
2011	IS-06	50	30	0	10	10	0	0	80	20	10

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	40	43	7	7	2	83	10	83
2018	IS-03	32	47	5	11	5	79	16	19
2018	IS-04	37	41	15	7	0	78	7	27
2018	IS-05	50	45	5	0	0	95	0	22
2017	IS	32	47	7	7	8	79	14	89
2017	IS-03	19	44	13	13	13	63	25	16
2017	IS-04	30	49	5	5	11	78	16	37
2017	IS-05	43	43	7	7	0	86	7	14
2017	IS-06	33	58	0	0	8	92	8	12
2014	IS	27	38	23	8	5	65	13	93
2014	IS-02	0	50	30	0	20	50	20	10
2014	IS-03	22	39	33	0	6	61	6	18
2014	IS-04	31	28	22	14	6	58	19	36
2014	IS-05	42	42	11	5	0	84	5	19
2011	IS	47	34	8	5	6	81	12	77
2011	IS-03	47	37	11	5	0	84	5	19
2011	IS-04	59	18	5	14	5	77	18	22
2011	IS-05	38	50	6	0	6	88	6	16
2011	IS-06	60	30	10	0	0	90	0	10
2008	IS	38	38	8	13	4	75	17	53
2008	IS-03	38	31	0	23	8	69	31	13
2008	IS-04	35	41	6	18	0	76	18	17
2008	IS-05	50	33	8	8	0	83	8	12

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	44	33	11	9	4	0	77	12	82
2018	IS-03	63	11	11	11	5	0	74	16	19
2018	IS-04	30	44	11	11	4	0	74	15	27
2018	IS-05	50	36	9	5	0	0	86	5	22
2017	IS	29	44	8	11	8	1	73	19	89
2017	IS-03	25	50	6	13	6	0	75	19	16
2017	IS-04	27	43	5	8	14	3	72	22	37
2017	IS-05	43	36	7	14	0	0	79	14	14
2017	IS-06	25	42	8	17	8	0	67	25	12
2014	IS	25	48	13	6	8	0	73	14	93
2014	IS-02	10	40	30	20	0	0	50	20	10
2014	IS-03	22	56	11	6	6	0	78	11	18
2014	IS-04	22	44	17	6	11	0	67	17	36
2014	IS-05	42	47	5	0	5	0	89	5	19
2011	IS	39	40	6	9	4	1	80	13	77
2011	IS-03	42	42	0	5	5	5	89	11	19
2011	IS-04	36	41	18	5	0	0	77	5	22
2011	IS-05	31	50	0	19	0	0	81	19	16
2011	IS-06	60	20	10	10	0	0	80	10	10

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	45	37	8	4	6	82	10	84
2018	IS-03	47	21	16	5	11	68	16	19
2018	IS-04	43	32	11	7	7	75	14	28
2018	IS-05	45	50	5	0	0	95	0	22
2017	IS	36	45	7	5	7	81	12	89
2017	IS-03	31	50	6	13	0	81	13	16
2017	IS-04	30	41	11	5	14	70	19	37
2017	IS-05	29	64	0	7	0	93	7	14
2017	IS-06	33	50	8	0	8	83	8	12

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	56	32	10	1	1	88	2	84
2018	IS-03	63	21	16	0	0	84	0	19
2018	IS-04	46	36	14	4	0	82	4	28
2018	IS-05	55	41	5	0	0	95	0	22
2017	IS	47	38	3	3	8	86	11	89
2017	IS-03	31	56	6	0	6	88	6	16
2017	IS-04	51	30	5	3	11	81	14	37
2017	IS-05	57	36	0	7	0	93	7	14
2017	IS-06	33	58	0	0	8	92	8	12
2014	IS	39	42	11	5	3	81	9	93
2014	IS-02	0	70	20	10	0	70	10	10
2014	IS-03	28	56	11	0	6	83	6	18
2014	IS-04	42	36	8	11	3	78	14	36
2014	IS-05	63	26	5	0	5	89	5	19
2011	IS	47	38	8	4	4	84	8	77
2011	IS-03	47	37	11	0	5	84	5	19
2011	IS-04	50	32	9	5	5	82	9	22
2011	IS-05	50	44	0	6	0	94	6	16
2011	IS-06	60	10	20	10	0	70	10	10
2008	IS	51	30	8	6	6	81	11	53
2008	IS-03	54	31	0	8	8	85	15	13
2008	IS-04	47	29	12	6	6	76	12	17
2008	IS-05	58	33	0	8	0	92	8	12

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	43	36	7	10	5	79	14	84
2018	IS-03	47	26	11	11	5	74	16	19
2018	IS-04	36	32	11	14	7	68	21	28
2018	IS-05	50	41	5	5	0	91	5	22
2017	IS	32	44	9	5	10	76	15	89
2017	IS-03	25	44	19	0	13	69	13	16
2017	IS-04	35	38	5	11	11	73	22	37
2017	IS-05	50	36	7	0	7	86	7	14
2017	IS-06	25	50	8	0	17	75	17	12

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	46	41	8	4	1	87	5	83
2018	IS-03	58	26	11	5	0	84	5	19
2018	IS-04	39	39	11	7	4	79	11	28
2018	IS-05	45	55	0	0	0	100	0	22
2017	IS	47	33	12	3	4	80	8	88
2017	IS-03	50	13	25	6	6	63	13	16
2017	IS-04	43	32	14	5	5	76	11	37
2017	IS-05	50	50	0	0	0	100	0	14
2017	IS-06	45	36	9	0	9	82	9	11
2014	IS	38	42	14	5	1	80	6	93
2014	IS-02	10	60	20	10	0	70	10	10
2014	IS-03	33	50	11	0	6	83	6	18
2014	IS-04	39	33	17	11	0	72	11	36
2014	IS-05	47	47	5	0	0	95	0	19
2011	IS	53	34	8	4	1	87	5	77
2011	IS-03	63	32	0	5	0	95	5	19
2011	IS-04	59	23	14	5	0	82	5	22
2011	IS-05	38	56	6	0	0	94	0	16
2011	IS-06	60	30	10	0	0	90	0	10

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	45	35	13	4	4	0	0	80	7	84
2018	IS-03	47	21	32	0	0	0	0	68	0	19
2018	IS-04	39	36	11	7	7	0	0	75	14	28
2018	IS-05	45	45	5	5	0	0	0	91	5	22
2017	IS	39	41	4	9	7	0	0	80	16	88
2017	IS-03	44	44	6	0	6	0	0	88	6	16
2017	IS-04	32	49	3	8	8	0	0	81	16	37
2017	IS-05	43	43	0	7	7	0	0	86	14	14
2017	IS-06	45	36	0	9	9	0	0	82	18	11
2014	IS	25	44	14	11	4	1	1	70	15	93
2014	IS-02	0	40	50	0	10	0	0	40	10	10
2014	IS-03	39	39	17	0	6	0	0	78	6	18
2014	IS-04	19	47	8	14	6	3	3	71	21	36
2014	IS-05	26	53	5	16	0	0	0	79	16	19
2011	IS	38	40	13	8	0	0	1	79	8	77
2011	IS-03	32	53	5	11	0	0	0	84	11	19
2011	IS-04	41	27	23	9	0	0	0	68	9	22
2011	IS-05	38	50	0	13	0	0	0	88	13	16
2011	IS-06	60	30	10	0	0	0	0	90	0	10

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	51	29	11	4	6	80	10	84
2018	IS-03	58	26	16	0	0	84	0	19
2018	IS-04	43	32	11	4	11	75	14	28
2018	IS-05	50	36	14	0	0	86	0	22
2017	IS	38	39	3	9	11	77	20	88
2017	IS-03	63	25	0	6	6	88	13	16
2017	IS-04	30	35	8	8	19	65	27	37
2017	IS-05	36	57	0	0	7	93	7	14
2017	IS-06	55	27	0	9	9	82	18	11
2014	IS	35	35	15	9	5	71	14	93
2014	IS-02	10	40	40	10	0	50	10	10
2014	IS-03	61	22	6	6	6	83	11	18
2014	IS-04	31	36	11	14	8	67	22	36
2014	IS-05	37	42	16	5	0	79	5	19

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	55	23	5	14	4	0	77	18	84
2018	IS-03	58	16	5	21	0	0	74	21	19
2018	IS-04	54	18	4	18	7	0	71	25	28
2018	IS-05	55	32	9	5	0	0	86	5	22
2017	IS	37	41	8	7	8	0	78	14	88
2017	IS-03	50	25	6	13	6	0	75	19	16
2017	IS-04	27	41	14	8	11	0	68	19	37
2017	IS-05	36	57	0	0	7	0	93	7	14
2017	IS-06	45	45	0	0	9	0	91	9	11
2014	IS	32	40	10	11	8	0	72	18	93
2014	IS-02	0	60	30	10	0	0	60	10	10
2014	IS-03	39	50	6	0	6	0	89	6	18
2014	IS-04	31	25	14	17	14	0	56	31	36
2014	IS-05	47	47	0	5	0	0	95	5	19
2011	IS	43	31	13	10	1	1	75	12	77
2011	IS-03	42	37	11	5	5	0	79	11	19
2011	IS-04	45	27	18	9	0	0	73	9	22
2011	IS-05	50	38	13	0	0	0	88	0	16
2011	IS-06	60	20	0	20	0	0	80	20	10

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	54	32	8	5	1	86	6	84
2018	IS-03	58	26	0	11	5	84	16	19
2018	IS-04	50	32	18	0	0	82	0	28
2018	IS-05	55	41	5	0	0	95	0	22
2017	IS	41	43	6	6	4	84	10	88
2017	IS-03	25	44	19	6	6	69	13	16
2017	IS-04	38	46	3	8	5	84	14	37
2017	IS-05	57	36	0	7	0	93	7	14
2017	IS-06	36	55	0	0	9	91	9	11
2014	IS	37	46	5	4	8	83	12	93
2014	IS-02	20	50	10	0	20	70	20	10
2014	IS-03	33	56	6	0	6	89	6	18
2014	IS-04	31	47	8	3	11	78	14	36
2014	IS-05	58	37	0	5	0	95	5	19
2011	IS	48	36	6	3	6	84	9	77
2011	IS-03	42	47	5	0	5	89	5	19
2011	IS-04	55	27	9	5	5	82	9	22
2011	IS-05	50	44	0	6	0	94	6	16
2011	IS-06	70	30	0	0	0	100	0	10
2008	IS	42	40	8	9	2	81	11	53
2008	IS-03	38	31	8	23	0	69	23	13
2008	IS-04	41	41	12	6	0	82	6	17
2008	IS-05	50	42	0	8	0	92	8	12

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	40	26	21	11	1	0	67	12	84
2018	IS-03	32	26	37	5	0	0	58	5	19
2018	IS-04	46	18	21	11	4	0	64	14	28
2018	IS-05	36	36	9	18	0	0	73	18	22
2017	IS	27	44	23	5	0	0	71	5	89
2017	IS-03	31	50	19	0	0	0	81	0	16
2017	IS-04	30	41	22	8	0	0	70	8	37
2017	IS-05	14	57	21	7	0	0	71	7	14
2017	IS-06	25	42	25	8	0	0	67	8	12
2014	IS	39	37	19	3	2	0	75	5	93
2014	IS-02	40	40	20	0	0	0	80	0	10
2014	IS-03	67	22	11	0	0	0	89	0	18
2014	IS-04	42	39	17	0	3	0	81	3	36
2014	IS-05	16	47	26	11	0	0	63	11	19
2011	IS	30	45	13	9	3	0	75	12	77
2011	IS-03	37	47	5	5	5	0	84	11	19
2011	IS-04	27	45	23	5	0	0	73	5	22
2011	IS-05	19	50	13	19	0	0	69	19	16
2011	IS-06	20	40	10	20	10	0	60	30	10
2008	IS	26	42	17	8	6	2	69	13	53
2008	IS-03	31	31	8	23	8	0	62	31	13
2008	IS-04	35	35	18	0	6	6	75	6	17
2008	IS-05	17	50	33	0	0	0	67	0	12

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	7	28	35	22	7	0	1	29	35	83
2018	IS-03	11	17	22	39	11	0	0	50	28	18
2018	IS-04	11	25	29	25	11	0	0	36	36	28
2018	IS-05	0	32	64	5	0	0	0	5	32	22
2017	IS	11	29	38	14	6	2	0	20	40	89
2017	IS-03	6	38	56	0	0	0	0	0	44	16
2017	IS-04	16	30	35	14	0	5	0	14	49	37
2017	IS-05	14	14	29	36	7	0	0	43	29	14
2017	IS-06	8	50	33	0	8	0	0	8	58	12
2014	IS	8	31	38	17	2	3	1	20	40	93
2014	IS-02	0	0	50	40	0	10	0	44	0	10
2014	IS-03	6	28	28	39	0	0	0	39	33	18
2014	IS-04	6	39	39	8	0	6	3	9	48	36
2014	IS-05	11	32	37	11	11	0	0	21	42	19
2011	IS	9	38	36	9	4	0	4	14	49	77
2011	IS-03	11	47	21	5	5	0	11	12	65	19
2011	IS-04	5	32	50	9	5	0	0	14	36	22
2011	IS-05	13	31	38	19	0	0	0	19	44	16
2011	IS-06	10	40	50	0	0	0	0	0	50	10
2008	IS	19	30	40	9	2	0	0	11	49	53
2008	IS-03	31	31	23	8	8	0	0	15	62	13
2008	IS-04	12	41	35	12	0	0	0	12	53	17
2008	IS-05	8	17	75	0	0	0	0	0	25	12

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	4	12	21	33	26	2	2	62	17	82
2018	IS-03	11	22	17	11	33	6	0	47	35	18
2018	IS-04	4	11	19	37	26	4	0	65	15	27
2018	IS-05	0	5	27	41	18	0	9	65	5	22
2017	IS	10	9	29	30	19	2	2	51	20	89
2017	IS-03	6	13	38	31	6	6	0	40	20	16
2017	IS-04	14	14	22	32	14	3	3	49	29	37
2017	IS-05	7	0	36	21	36	0	0	57	7	14
2017	IS-06	8	8	42	25	17	0	0	42	17	12
2014	IS	8	13	28	34	12	3	2	48	22	92
2014	IS-02	0	10	20	40	10	10	10	63	13	10
2014	IS-03	11	6	22	50	11	0	0	61	17	18
2014	IS-04	6	17	31	26	11	6	3	41	25	35
2014	IS-05	11	11	26	32	21	0	0	53	21	19
2011	IS	9	13	21	35	13	0	9	53	24	77
2011	IS-03	11	11	16	42	5	0	16	56	25	19
2011	IS-04	0	18	18	41	18	0	5	62	19	22
2011	IS-05	0	19	44	25	6	0	6	33	20	16
2011	IS-06	20	0	10	50	20	0	0	70	20	10
2008	IS	6	21	36	34	4	0	0	38	26	53
2008	IS-03	8	23	31	23	15	0	0	38	31	13
2008	IS-04	0	18	41	41	0	0	0	41	18	17
2008	IS-05	0	25	42	33	0	0	0	33	25	12

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	20	29	32	13	6	0	0	19	49	84
2018	IS-03	21	26	42	5	5	0	0	11	47	19
2018	IS-04	21	29	32	18	0	0	0	18	50	28
2018	IS-05	18	45	32	5	0	0	0	5	64	22
2017	IS	29	30	27	7	4	0	3	12	61	88
2017	IS-03	13	50	31	0	0	0	6	0	67	16
2017	IS-04	43	24	22	8	0	0	3	8	69	37
2017	IS-05	31	23	38	0	8	0	0	8	54	13
2017	IS-06	25	42	17	17	0	0	0	17	67	12
2014	IS	33	27	24	12	2	1	1	14	62	93
2014	IS-02	10	10	30	40	10	0	0	50	20	10
2014	IS-03	28	22	28	17	6	0	0	22	50	18
2014	IS-04	44	33	14	3	0	3	3	3	82	36
2014	IS-05	26	21	42	11	0	0	0	11	47	19
2011	IS	28	32	26	8	3	1	3	11	62	76
2011	IS-03	33	28	28	0	6	0	6	6	65	18
2011	IS-04	27	32	27	9	5	0	0	14	59	22
2011	IS-05	19	31	38	6	0	0	6	7	53	16
2011	IS-06	40	30	10	20	0	0	0	20	70	10
2008	IS	38	34	21	8	0	0	0	8	72	53
2008	IS-03	31	46	8	15	0	0	0	15	77	13
2008	IS-04	53	29	18	0	0	0	0	0	82	17
2008	IS-05	17	42	42	0	0	0	0	0	58	12

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	12	21	43	18	6	0	0	24	33	84
2018	IS-03	11	11	42	32	5	0	0	37	21	19
2018	IS-04	4	18	57	14	7	0	0	21	21	28
2018	IS-05	18	36	41	5	0	0	0	5	55	22
2017	IS	11	30	44	10	4	1	0	14	41	89
2017	IS-03	6	31	50	13	0	0	0	13	38	16
2017	IS-04	16	24	43	14	0	3	0	14	42	37
2017	IS-05	14	21	57	0	7	0	0	7	36	14
2017	IS-06	8	58	33	0	0	0	0	0	67	12
2014	IS	10	26	40	18	3	2	1	22	37	93
2014	IS-02	0	0	60	30	10	0	0	40	0	10
2014	IS-03	0	22	44	28	6	0	0	33	22	18
2014	IS-04	8	22	44	14	3	6	3	18	33	36
2014	IS-05	16	42	21	21	0	0	0	21	58	19
2011	IS	9	31	32	19	5	1	1	25	41	77
2011	IS-03	0	32	32	26	5	0	5	33	33	19
2011	IS-04	9	27	27	27	9	0	0	36	36	22
2011	IS-05	6	44	38	13	0	0	0	13	50	16
2011	IS-06	20	40	20	10	10	0	0	20	60	10
2008	IS	13	21	42	19	4	0	2	23	35	53
2008	IS-03	15	31	38	15	0	0	0	15	46	13
2008	IS-04	12	12	47	18	6	0	6	25	25	17
2008	IS-05	0	25	58	17	0	0	0	17	25	12

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	6	20	33	35	6	0	0	41	27	83
2018	IS-03	6	33	22	39	0	0	0	39	39	18
2018	IS-04	11	11	43	29	7	0	0	36	21	28
2018	IS-05	5	23	36	32	5	0	0	36	27	22
2017	IS	18	24	23	21	10	2	2	32	44	89
2017	IS-03	19	38	13	19	6	6	0	27	60	16
2017	IS-04	19	22	35	19	3	3	0	22	42	37
2017	IS-05	14	29	0	36	21	0	0	57	43	14
2017	IS-06	25	25	33	8	8	0	0	17	50	12
2014	IS	11	23	33	26	3	2	2	30	35	93
2014	IS-02	10	20	30	30	10	0	0	40	30	10
2014	IS-03	0	17	33	44	6	0	0	50	17	18
2014	IS-04	14	22	31	25	0	6	3	27	39	36
2014	IS-05	5	26	37	21	5	0	5	28	33	19
2011	IS	10	26	38	16	6	0	4	23	38	77
2011	IS-03	11	21	53	0	11	0	5	11	33	19
2011	IS-04	5	14	41	27	14	0	0	41	18	22
2011	IS-05	0	50	38	13	0	0	0	13	50	16
2011	IS-06	20	30	30	20	0	0	0	20	50	10
2008	IS	23	23	34	19	0	0	2	19	46	53
2008	IS-03	31	31	23	15	0	0	0	15	62	13
2008	IS-04	18	12	35	29	0	0	6	31	31	17
2008	IS-05	8	25	50	17	0	0	0	17	33	12

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	0	12	24	41	16	4	2	61	13	82
2018	IS-03	0	6	17	28	33	11	6	73	7	18
2018	IS-04	0	19	30	37	11	4	0	50	19	27
2018	IS-05	0	5	32	55	5	0	5	62	5	22
2017	IS	9	16	26	24	20	2	3	46	26	87
2017	IS-03	19	6	25	19	19	6	6	43	29	16
2017	IS-04	8	19	25	31	14	3	0	46	29	36
2017	IS-05	0	8	54	15	15	0	8	33	8	13
2017	IS-06	8	33	17	8	33	0	0	42	42	12
2014	IS	9	12	30	33	10	3	3	46	22	93
2014	IS-02	0	10	40	20	20	10	0	44	11	10
2014	IS-03	6	6	33	33	17	6	0	53	12	18
2014	IS-04	8	14	31	33	3	3	8	41	25	36
2014	IS-05	16	0	26	47	11	0	0	58	16	19
2011	IS	8	22	29	22	14	1	4	38	32	77
2011	IS-03	11	16	32	32	5	0	5	39	28	19
2011	IS-04	5	27	36	14	18	0	0	32	32	22
2011	IS-05	0	31	38	31	0	0	0	31	31	16
2011	IS-06	10	20	10	20	40	0	0	60	30	10
2008	IS	9	17	34	30	8	0	2	38	27	53
2008	IS-03	15	23	38	15	8	0	0	23	38	13
2008	IS-04	6	6	41	29	12	0	6	44	13	17
2008	IS-05	0	33	33	33	0	0	0	33	33	12

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	8	30	31	18	10	2	0	28	40	83
2018	IS-03	6	17	11	33	22	11	0	63	25	18
2018	IS-04	14	46	25	11	4	0	0	14	61	28
2018	IS-05	5	23	59	14	0	0	0	14	27	22
2017	IS	14	19	40	13	9	2	3	23	35	89
2017	IS-03	13	19	44	13	6	0	6	20	33	16
2017	IS-04	22	19	41	11	3	3	3	14	43	37
2017	IS-05	14	21	43	14	7	0	0	21	36	14
2017	IS-06	8	33	42	8	8	0	0	17	42	12
2014	IS	17	22	40	15	4	1	1	20	40	93
2014	IS-02	0	10	40	40	10	0	0	50	10	10
2014	IS-03	0	22	50	28	0	0	0	28	22	18
2014	IS-04	25	28	39	0	3	3	3	3	56	36
2014	IS-05	26	5	47	11	11	0	0	21	32	19

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	30	35	13	5	8	2	7	71	14	84
2018	IS-03	16	26	32	5	5	5	11	50	13	19
2018	IS-04	29	39	11	7	4	4	7	76	12	28
2018	IS-05	41	32	5	5	14	0	5	76	19	22
2017	IS	37	31	12	5	8	4	2	73	14	89
2017	IS-03	38	38	6	0	13	6	0	80	13	16
2017	IS-04	38	22	19	5	5	8	3	67	12	37
2017	IS-05	21	43	7	7	21	0	0	64	29	14
2017	IS-06	67	17	8	8	0	0	0	83	8	12
2014	IS	38	30	8	8	8	3	6	75	17	93
2014	IS-02	20	20	20	20	10	0	10	44	33	10
2014	IS-03	39	33	11	6	11	0	0	72	17	18
2014	IS-04	33	33	8	8	6	3	8	75	16	36
2014	IS-05	53	26	0	0	5	5	11	94	6	19

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	49	31	6	7	7	0	80	14	84
2018	IS-03	42	37	0	16	5	0	79	21	19
2018	IS-04	54	25	11	7	4	0	79	11	28
2018	IS-05	55	23	9	5	9	0	77	14	22
2017	IS	49	30	7	10	4	0	79	14	89
2017	IS-03	38	44	6	6	6	0	81	13	16
2017	IS-04	54	19	11	14	3	0	73	16	37
2017	IS-05	36	43	0	7	14	0	79	21	14
2017	IS-06	75	25	0	0	0	0	100	0	12
2014	IS	51	29	5	4	8	3	82	12	93
2014	IS-02	40	20	10	10	20	0	60	30	10
2014	IS-03	50	33	6	6	6	0	83	11	18
2014	IS-04	47	33	0	6	8	6	85	15	36
2014	IS-05	63	21	5	0	5	5	89	6	19

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	21	18	23	11	10	15	2	48	25	84
2018	IS-03	11	11	26	16	0	32	5	33	25	19
2018	IS-04	18	7	39	7	7	21	0	32	18	28
2018	IS-05	27	23	14	9	18	5	5	55	30	22
2017	IS	21	20	13	14	10	13	9	52	31	89
2017	IS-03	25	6	19	13	13	25	0	42	33	16
2017	IS-04	22	16	16	14	8	14	11	50	29	37
2017	IS-05	7	29	14	14	21	14	0	42	42	14
2017	IS-06	42	33	0	25	0	0	0	75	25	12
2014	IS	10	25	19	17	10	18	1	43	33	93
2014	IS-02	10	20	40	10	0	20	0	38	13	10
2014	IS-03	6	17	28	11	17	22	0	29	36	18
2014	IS-04	6	19	17	25	6	25	3	35	42	36
2014	IS-05	21	37	11	16	11	5	0	61	28	19

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	62	31	5	1	1	93	2	84
2018	IS-03	58	32	11	0	0	89	0	19
2018	IS-04	64	32	4	0	0	96	0	28
2018	IS-05	64	27	5	0	5	91	5	22
2017	IS	53	34	5	4	3	87	8	89
2017	IS-03	50	31	6	13	0	81	13	16
2017	IS-04	54	32	5	5	3	86	8	37
2017	IS-05	50	36	0	0	14	86	14	14
2017	IS-06	50	42	8	0	0	92	0	12
2014	IS	52	31	9	6	2	83	9	93
2014	IS-02	10	50	20	20	0	60	20	10
2014	IS-03	44	33	22	0	0	78	0	18
2014	IS-04	58	33	0	6	3	92	8	36
2014	IS-05	58	26	0	11	5	84	16	19

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	55	30	8	4	4	85	7	84
2018	IS-03	37	42	11	5	5	79	11	19
2018	IS-04	46	39	7	4	4	86	7	28
2018	IS-05	73	14	14	0	0	86	0	22

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	49	27	12	7	4	0	0	77	11	81
2018	IS-03	42	26	11	16	5	0	0	68	21	19
2018	IS-04	52	16	20	8	4	0	0	68	12	25
2018	IS-05	64	23	9	5	0	0	0	86	5	22
2017	IS	38	37	7	7	11	0	0	76	18	89
2017	IS-03	44	31	6	0	19	0	0	75	19	16
2017	IS-04	35	43	5	3	14	0	0	78	16	37
2017	IS-05	29	50	7	7	7	0	0	79	14	14
2017	IS-06	33	33	8	25	0	0	0	67	25	12
2014	IS	34	43	10	6	5	1	0	78	12	93
2014	IS-02	30	40	20	0	10	0	0	70	10	10
2014	IS-03	39	44	6	11	0	0	0	83	11	18
2014	IS-04	33	39	11	6	8	3	0	74	14	36
2014	IS-05	47	42	5	0	5	0	0	89	5	19
2011	IS	42	32	9	9	5	1	1	76	15	77
2011	IS-03	42	26	11	11	5	0	5	72	17	19
2011	IS-04	32	41	9	18	0	0	0	73	18	22
2011	IS-05	50	25	13	6	6	0	0	75	13	16
2011	IS-06	70	10	10	0	10	0	0	80	10	10
2008	IS	42	36	11	8	4	0	0	77	11	53
2008	IS-03	38	23	8	15	15	0	0	62	31	13
2008	IS-04	41	41	12	6	0	0	0	82	6	17
2008	IS-05	25	50	17	8	0	0	0	75	8	12

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	62	22	10	1	2	2	0	86	4	81
2018	IS-03	63	16	11	0	5	5	0	83	6	19
2018	IS-04	60	28	8	4	0	0	0	88	4	25
2018	IS-05	64	18	14	0	0	5	0	86	0	22
2017	IS	42	41	5	8	3	1	0	83	11	89
2017	IS-03	31	44	6	19	0	0	0	75	19	16
2017	IS-04	43	38	11	3	3	3	0	83	6	37
2017	IS-05	36	57	0	0	7	0	0	93	7	14
2017	IS-06	50	25	0	17	8	0	0	75	25	12
2014	IS	38	39	14	4	4	1	0	77	9	93
2014	IS-02	30	50	20	0	0	0	0	80	0	10
2014	IS-03	61	28	6	6	0	0	0	89	6	18
2014	IS-04	28	42	22	3	3	3	0	71	6	36
2014	IS-05	37	37	11	5	11	0	0	74	16	19
2011	IS	53	23	8	8	4	4	0	80	12	77
2011	IS-03	58	11	16	5	5	5	0	72	11	19
2011	IS-04	55	27	5	14	0	0	0	82	14	22
2011	IS-05	50	38	6	6	0	0	0	88	6	16
2011	IS-06	80	10	0	0	10	0	0	90	10	10
2008	IS	45	34	6	8	6	0	2	81	13	53
2008	IS-03	46	31	0	0	23	0	0	77	23	13
2008	IS-04	41	41	6	12	0	0	0	82	12	17
2008	IS-05	50	25	8	17	0	0	0	75	17	12

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	53	36	6	2	2	0	0	89	5	81
2018	IS-03	58	32	5	5	0	0	0	89	5	19
2018	IS-04	60	24	12	0	4	0	0	84	4	25
2018	IS-05	45	45	5	5	0	0	0	91	5	22
2017	IS	40	43	3	8	7	0	0	82	14	89
2017	IS-03	25	63	6	6	0	0	0	88	6	16
2017	IS-04	43	35	5	11	5	0	0	78	16	37
2017	IS-05	29	64	0	0	7	0	0	93	7	14
2017	IS-06	50	25	0	8	17	0	0	75	25	12
2014	IS	43	42	8	5	2	0	0	85	8	93
2014	IS-02	30	40	20	10	0	0	0	70	10	10
2014	IS-03	50	39	0	11	0	0	0	89	11	18
2014	IS-04	44	39	11	3	3	0	0	83	6	36
2014	IS-05	47	42	5	0	5	0	0	89	5	19
2011	IS	48	34	3	8	5	1	1	84	13	77
2011	IS-03	42	32	5	11	5	0	5	78	17	19
2011	IS-04	41	50	0	9	0	0	0	91	9	22
2011	IS-05	50	44	0	0	6	0	0	94	6	16
2011	IS-06	80	10	0	0	10	0	0	90	10	10
2008	IS	45	36	6	6	8	0	0	81	13	53
2008	IS-03	38	31	0	8	23	0	0	69	31	13
2008	IS-04	35	53	12	0	0	0	0	88	0	17
2008	IS-05	50	33	8	8	0	0	0	83	8	12

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	68	20	5	5	2	0	88	7	81
2018	IS-03	63	16	0	16	5	0	79	21	19
2018	IS-04	68	24	8	0	0	0	92	0	25
2018	IS-05	73	18	5	5	0	0	91	5	22
2017	IS	52	33	2	5	5	2	87	11	89
2017	IS-03	44	31	6	6	0	13	86	7	16
2017	IS-04	62	30	0	3	5	0	92	8	37
2017	IS-05	43	36	7	7	7	0	79	14	14
2017	IS-06	50	25	0	8	17	0	75	25	12

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	51	28	10	7	4	79	11	81
2018	IS-03	47	32	11	5	5	79	11	19
2018	IS-04	44	24	16	12	4	68	16	25
2018	IS-05	55	27	9	9	0	82	9	22
2017	IS	41	36	4	11	8	77	19	89
2017	IS-03	38	31	13	13	6	69	19	16
2017	IS-04	41	38	3	14	5	78	19	37
2017	IS-05	43	36	7	7	7	79	14	14
2017	IS-06	50	25	0	0	25	75	25	12
2014	IS	57	23	9	9	3	80	12	93
2014	IS-02	50	20	10	20	0	70	20	10
2014	IS-03	67	22	6	6	0	89	6	18
2014	IS-04	47	25	17	6	6	72	11	36
2014	IS-05	74	16	0	5	5	89	11	19

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	48	14	14	5	10	10	68	16	21
2017	IS	36	27	18	9	5	5	67	14	22
2017	IS-06	42	25	17	0	8	8	73	9	12
2014	IS	39	22	11	17	0	11	69	19	18
2014	IS-05	40	30	0	20	0	10	78	22	10

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	45	29	12	7	1	6	78	9	83
2018	IS-03	58	26	5	0	0	11	94	0	19
2018	IS-04	37	30	19	4	4	7	72	8	27
2018	IS-05	41	32	14	14	0	0	73	14	22
2017	IS	32	33	17	5	4	9	71	11	89
2017	IS-03	31	25	19	0	6	19	69	8	16
2017	IS-04	30	32	16	8	5	8	68	15	37
2017	IS-05	14	57	14	14	0	0	71	14	14
2017	IS-06	50	25	8	0	8	8	82	9	12
2014	IS	32	33	14	8	4	9	72	13	93
2014	IS-02	20	20	30	0	10	20	50	13	10
2014	IS-03	33	44	11	11	0	0	78	11	18
2014	IS-04	28	36	14	6	6	11	72	13	36
2014	IS-05	42	37	5	5	5	5	83	11	19
2011	IS	39	31	10	9	3	8	76	13	77
2011	IS-03	37	16	11	21	5	11	59	29	19
2011	IS-04	41	36	14	0	0	9	85	0	22
2011	IS-05	38	44	6	13	0	0	81	13	16
2011	IS-06	60	20	10	10	0	0	80	10	10

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	42	32	13	8	2	2	76	11	84
2018	IS-03	58	16	21	0	0	5	78	0	19
2018	IS-04	36	32	11	11	7	4	70	19	28
2018	IS-05	32	45	14	9	0	0	77	9	22
2017	IS	33	36	17	7	5	2	71	12	89
2017	IS-03	31	38	19	0	6	6	73	7	16
2017	IS-04	30	32	16	11	8	3	64	19	37
2017	IS-05	21	57	14	7	0	0	79	7	14
2017	IS-06	50	33	0	8	8	0	83	17	12
2014	IS	25	33	18	10	8	6	62	18	93
2014	IS-02	20	20	30	0	10	20	50	13	10
2014	IS-03	39	33	11	11	6	0	72	17	18
2014	IS-04	17	31	22	11	8	11	53	22	36
2014	IS-05	37	42	11	0	11	0	79	11	19
2011	IS	36	38	10	12	1	3	76	13	77
2011	IS-03	37	26	16	16	0	5	67	17	19
2011	IS-04	45	32	9	14	0	0	77	14	22
2011	IS-05	31	56	0	13	0	0	88	13	16
2011	IS-06	50	30	10	10	0	0	80	10	10
2008	IS	25	40	17	9	8	2	65	17	53
2008	IS-03	23	31	8	15	15	8	58	33	13
2008	IS-04	12	41	29	12	6	0	53	18	17
2008	IS-05	33	42	17	0	8	0	75	8	12

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	24	40	14	12	1	8	0	70	14	83
2018	IS-03	32	32	16	0	0	21	0	80	0	19
2018	IS-04	26	41	7	15	4	7	0	72	20	27
2018	IS-05	5	50	23	18	0	5	0	57	19	22
2017	IS	16	47	12	14	4	5	0	67	20	89
2017	IS-03	6	50	25	6	0	13	0	64	7	16
2017	IS-04	16	38	16	19	8	3	0	56	28	37
2017	IS-05	0	64	7	29	0	0	0	64	29	14
2017	IS-06	33	50	0	8	8	0	0	83	17	12
2014	IS	15	29	19	16	10	10	1	49	29	93
2014	IS-02	20	10	40	0	0	30	0	43	0	10
2014	IS-03	28	28	17	17	11	0	0	56	28	18
2014	IS-04	11	22	22	19	8	14	3	40	33	36
2014	IS-05	16	42	11	11	16	5	0	61	28	19
2011	IS	22	48	10	10	4	5	0	74	15	77
2011	IS-03	16	42	11	21	5	5	0	61	28	19
2011	IS-04	32	41	9	9	0	9	0	80	10	22
2011	IS-05	19	63	13	6	0	0	0	81	6	16
2011	IS-06	30	50	10	0	10	0	0	80	10	10
2008	IS	13	47	15	17	8	0	0	60	25	53
2008	IS-03	8	54	15	8	15	0	0	62	23	13
2008	IS-04	12	59	6	18	6	0	0	71	24	17
2008	IS-05	17	42	17	25	0	0	0	58	25	12

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	25	32	20	18	2	2	59	21	84
2018	IS-03	42	11	26	21	0	0	53	21	19
2018	IS-04	21	29	18	21	7	4	52	30	28
2018	IS-05	9	50	32	9	0	0	59	9	22
2017	IS	17	38	18	19	4	4	57	24	88
2017	IS-03	19	31	19	19	0	13	57	21	16
2017	IS-04	16	30	22	24	5	3	47	31	37
2017	IS-05	14	50	7	29	0	0	64	29	14
2017	IS-06	8	67	0	0	17	8	82	18	12
2014	IS	18	41	16	14	9	2	60	23	93
2014	IS-02	10	50	40	0	0	0	60	0	10
2014	IS-03	39	28	6	11	17	0	67	28	18
2014	IS-04	17	39	14	19	6	6	59	26	36
2014	IS-05	11	47	21	16	5	0	58	21	19
2011	IS	30	42	5	19	4	0	71	23	77
2011	IS-03	32	32	5	26	5	0	63	32	19
2011	IS-04	32	50	0	18	0	0	82	18	22
2011	IS-05	13	63	6	13	6	0	75	19	16
2011	IS-06	50	30	0	20	0	0	80	20	10
2008	IS	6	53	8	17	15	2	60	33	53
2008	IS-03	15	38	0	15	31	0	54	46	13
2008	IS-04	0	65	12	24	0	0	65	24	17
2008	IS-05	0	75	8	8	8	0	75	17	12

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	36	38	18	6	1	1	75	7	84
2018	IS-03	47	16	21	11	0	5	67	11	19
2018	IS-04	25	39	25	7	4	0	64	11	28
2018	IS-05	41	41	14	5	0	0	82	5	22
2017	IS	24	44	16	10	4	1	70	15	88
2017	IS-03	31	38	25	0	0	6	73	0	16
2017	IS-04	24	46	8	14	8	0	70	22	37
2017	IS-05	7	64	14	14	0	0	71	14	14
2017	IS-06	25	42	17	8	8	0	67	17	12
2014	IS	28	45	14	9	4	0	73	13	93
2014	IS-02	0	70	30	0	0	0	70	0	10
2014	IS-03	33	44	11	11	0	0	78	11	18
2014	IS-04	36	39	17	3	6	0	75	8	36
2014	IS-05	26	47	0	21	5	0	74	26	19
2011	IS	36	48	5	9	0	1	86	9	77
2011	IS-03	26	58	5	11	0	0	84	11	19
2011	IS-04	45	41	0	9	0	5	90	10	22
2011	IS-05	38	50	13	0	0	0	88	0	16
2011	IS-06	30	30	10	30	0	0	60	30	10

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	40	35	12	6	5	1	1	77	11	84
2018	IS-03	32	37	5	11	16	0	0	68	26	19
2018	IS-04	32	39	11	7	4	4	4	77	12	28
2018	IS-05	50	27	18	5	0	0	0	77	5	22
2017	IS	34	38	16	3	6	3	0	75	9	88
2017	IS-03	25	44	13	6	6	6	0	73	13	16
2017	IS-04	33	42	8	6	6	6	0	79	12	36
2017	IS-05	29	43	29	0	0	0	0	71	0	14
2017	IS-06	58	33	0	0	8	0	0	92	8	12
2014	IS	32	43	8	11	3	2	1	77	15	91
2014	IS-02	0	60	20	10	10	0	0	60	20	10
2014	IS-03	29	41	6	18	0	6	0	75	19	17
2014	IS-04	29	46	6	14	3	3	0	76	18	35
2014	IS-05	42	42	5	5	5	0	0	84	11	19
2011	IS	40	35	4	12	4	5	0	79	16	77
2011	IS-03	37	42	5	11	0	5	0	83	11	19
2011	IS-04	50	23	0	14	5	9	0	80	20	22
2011	IS-05	44	38	6	6	6	0	0	81	13	16
2011	IS-06	50	20	0	30	0	0	0	70	30	10
2008	IS	40	28	9	13	8	2	0	69	21	53
2008	IS-03	38	15	8	15	15	8	0	58	33	13
2008	IS-04	41	41	6	6	6	0	0	82	12	17
2008	IS-05	33	33	25	8	0	0	0	67	8	12

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	40	38	15	4	1	1	80	5	84
2018	IS-03	42	26	16	11	0	5	72	11	19
2018	IS-04	46	36	14	0	4	0	82	4	28
2018	IS-05	32	50	14	5	0	0	82	5	22

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	27	18	19	13	7	10	6	54	24	84
2018	IS-03	42	0	16	16	5	21	0	53	27	19
2018	IS-04	18	25	25	7	7	11	7	52	17	28
2018	IS-05	23	14	23	23	5	5	9	42	32	22
2017	IS	14	24	18	16	15	8	4	44	36	89
2017	IS-03	6	38	0	13	13	19	13	64	36	16
2017	IS-04	16	19	24	14	22	3	3	37	37	37
2017	IS-05	14	29	14	29	7	7	0	46	38	14
2017	IS-06	8	33	17	8	17	8	8	50	30	12
2014	IS	18	22	19	17	14	5	4	44	35	93
2014	IS-02	0	20	30	40	10	0	0	20	50	10
2014	IS-03	22	33	11	11	11	6	6	63	25	18
2014	IS-04	19	17	22	8	22	6	6	41	34	36
2014	IS-05	21	26	26	16	5	5	0	50	22	19
2011	IS	17	16	16	19	10	16	6	42	38	77
2011	IS-03	16	32	5	16	16	16	0	56	38	19
2011	IS-04	18	9	14	23	14	14	9	35	47	22
2011	IS-05	6	13	31	13	6	13	19	27	27	16
2011	IS-06	30	10	30	20	0	10	0	44	22	10

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	35	36	19	4	6	1	0	71	10	84
2018	IS-03	32	32	26	0	11	0	0	63	11	19
2018	IS-04	29	50	7	4	7	4	0	81	11	28
2018	IS-05	45	14	32	9	0	0	0	59	9	22
2017	IS	33	31	14	9	10	2	1	66	19	89
2017	IS-03	31	25	19	13	6	6	0	60	20	16
2017	IS-04	32	24	14	5	19	3	3	60	26	37
2017	IS-05	29	43	21	7	0	0	0	71	7	14
2017	IS-06	42	50	0	0	8	0	0	92	8	12
2014	IS	26	47	9	9	9	1	0	74	17	93
2014	IS-02	20	40	20	10	0	10	0	67	11	10
2014	IS-03	39	44	0	0	17	0	0	83	17	18
2014	IS-04	25	42	11	11	11	0	0	67	22	36
2014	IS-05	21	63	11	0	5	0	0	84	5	19
2011	IS	38	34	10	14	4	0	0	71	18	77
2011	IS-03	26	53	11	11	0	0	0	79	11	19
2011	IS-04	45	32	9	9	5	0	0	77	14	22
2011	IS-05	44	38	6	13	0	0	0	81	13	16
2011	IS-06	60	10	10	10	10	0	0	70	20	10
2008	IS	21	42	11	17	6	4	0	65	24	53
2008	IS-03	0	46	8	38	0	8	0	50	42	13
2008	IS-04	18	53	12	6	6	6	0	75	13	17
2008	IS-05	42	33	8	8	8	0	0	75	17	12

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	29	35	15	11	10	0	0	65	21	82
2018	IS-03	6	39	22	17	17	0	0	44	33	18
2018	IS-04	26	44	19	4	7	0	0	70	11	27
2018	IS-05	45	27	9	14	5	0	0	73	18	22
2017	IS	26	25	10	19	18	1	1	53	37	89
2017	IS-03	6	38	13	19	25	0	0	44	44	16
2017	IS-04	30	19	3	24	19	3	3	51	46	37
2017	IS-05	36	36	21	0	7	0	0	71	7	14
2017	IS-06	42	25	0	8	25	0	0	67	33	12
2014	IS	26	27	15	10	18	0	3	55	29	92
2014	IS-02	10	20	20	20	30	0	0	30	50	10
2014	IS-03	22	28	11	17	17	0	6	53	35	18
2014	IS-04	28	22	14	6	25	0	6	53	32	36
2014	IS-05	39	39	17	6	0	0	0	78	6	18
2011	IS	27	29	13	13	16	1	1	57	29	77
2011	IS-03	11	32	16	21	21	0	0	42	42	19
2011	IS-04	36	36	9	5	9	5	0	76	14	22
2011	IS-05	38	31	13	13	6	0	0	69	19	16
2011	IS-06	30	10	30	0	20	0	10	44	22	10
2008	IS	26	28	9	15	15	4	2	58	32	53
2008	IS-03	8	31	15	23	23	0	0	38	46	13
2008	IS-04	41	24	12	12	6	6	0	69	19	17
2008	IS-05	17	33	8	17	17	8	0	55	36	12

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	39	29	20	4	6	2	70	10	84
2018	IS-03	37	21	26	5	5	5	61	11	19
2018	IS-04	39	21	25	0	11	4	63	11	28
2018	IS-05	36	50	9	5	0	0	86	5	22
2017	IS	32	33	18	11	5	1	66	17	89
2017	IS-03	25	44	13	13	0	6	73	13	16
2017	IS-04	27	27	24	14	8	0	54	22	37
2017	IS-05	36	50	7	0	7	0	86	7	14
2017	IS-06	50	25	0	17	8	0	75	25	12

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	62	21	10	2	0	4	1	88	3	84
2018	IS-03	68	5	16	5	0	5	0	78	6	19
2018	IS-04	61	18	7	4	0	7	4	88	4	28
2018	IS-05	64	27	9	0	0	0	0	91	0	22
2017	IS	46	28	18	3	1	3	1	77	5	88
2017	IS-03	50	13	38	0	0	0	0	63	0	16
2017	IS-04	41	32	11	5	3	5	3	79	9	37
2017	IS-05	43	36	21	0	0	0	0	79	0	14
2017	IS-06	55	36	0	9	0	0	0	91	9	11
2014	IS	53	26	8	3	1	10	0	87	5	93
2014	IS-02	50	40	10	0	0	0	0	90	0	10
2014	IS-03	56	33	6	0	0	6	0	94	0	18
2014	IS-04	50	25	6	3	0	17	0	90	3	36
2014	IS-05	63	16	0	5	5	11	0	88	12	19

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	61	25	8	4	0	1	88	4	83
2018	IS-03	68	11	11	11	0	0	79	11	19
2018	IS-04	61	21	14	0	0	4	85	0	28
2018	IS-05	57	43	0	0	0	0	100	0	21
2017	IS	46	35	10	4	3	1	82	8	89
2017	IS-03	56	19	13	6	6	0	75	13	16
2017	IS-04	43	35	14	0	5	3	81	6	37
2017	IS-05	36	50	14	0	0	0	86	0	14
2017	IS-06	50	33	0	17	0	0	83	17	12
2014	IS	48	34	10	4	2	1	84	7	93
2014	IS-02	50	40	10	0	0	0	90	0	10
2014	IS-03	61	28	6	6	0	0	89	6	18
2014	IS-04	36	36	17	6	3	3	74	9	36
2014	IS-05	58	37	0	0	5	0	95	5	19
2011	IS	36	39	10	12	1	1	76	13	77
2011	IS-03	26	42	21	5	5	0	68	11	19
2011	IS-04	41	45	9	5	0	0	86	5	22
2011	IS-05	38	50	0	13	0	0	88	13	16
2011	IS-06	60	20	0	10	0	10	89	11	10

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	62	30	6	2	0	92	2	84
2018	IS-03	63	26	11	0	0	89	0	19
2018	IS-04	54	39	7	0	0	93	0	28
2018	IS-05	68	27	0	5	0	95	5	22
2017	IS	48	42	2	3	4	90	8	89
2017	IS-03	56	38	0	6	0	94	6	16
2017	IS-04	41	49	3	5	3	89	8	37
2017	IS-05	50	43	0	0	7	93	7	14
2017	IS-06	58	25	0	0	17	83	17	12
2014	IS	48	38	9	3	2	86	5	93
2014	IS-02	30	50	20	0	0	80	0	10
2014	IS-03	56	33	6	6	0	89	6	18
2014	IS-04	44	36	14	3	3	81	6	36
2014	IS-05	58	37	0	0	5	95	5	19
2011	IS	53	30	12	3	3	83	5	77
2011	IS-03	42	47	5	0	5	89	5	19
2011	IS-04	55	32	14	0	0	86	0	22
2011	IS-05	63	31	0	6	0	94	6	16
2011	IS-06	70	10	10	0	10	80	10	10
2008	IS	45	36	8	4	8	81	11	53
2008	IS-03	38	23	15	8	15	62	23	13
2008	IS-04	47	47	0	6	0	94	6	17
2008	IS-05	58	33	0	0	8	92	8	12

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	60	31	2	5	1	0	92	6	83
2018	IS-03	58	26	5	5	5	0	84	11	19
2018	IS-04	54	36	4	7	0	0	89	7	28
2018	IS-05	67	33	0	0	0	0	100	0	21
2017	IS	47	34	7	4	7	1	82	11	88
2017	IS-03	44	25	19	6	6	0	69	13	16
2017	IS-04	41	35	5	5	11	3	78	17	37
2017	IS-05	46	46	8	0	0	0	92	0	13
2017	IS-06	67	17	0	8	8	0	83	17	12
2014	IS	44	33	14	2	5	1	78	8	93
2014	IS-02	40	40	10	0	10	0	80	10	10
2014	IS-03	56	28	6	0	6	6	88	6	18
2014	IS-04	36	31	25	3	6	0	67	8	36
2014	IS-05	47	42	5	0	5	0	89	5	19
2011	IS	51	26	14	5	3	1	78	8	77
2011	IS-03	47	21	26	5	0	0	68	5	19
2011	IS-04	59	23	9	5	5	0	82	9	22
2011	IS-05	50	44	6	0	0	0	94	0	16
2011	IS-06	60	30	0	10	0	0	90	10	10

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	58	31	5	5	1	0	89	6	84
2018	IS-03	58	26	5	5	5	0	84	11	19
2018	IS-04	54	36	4	7	0	0	89	7	28
2018	IS-05	64	32	5	0	0	0	95	0	22
2017	IS	46	33	7	6	7	2	81	12	88
2017	IS-03	50	13	25	6	6	0	63	13	16
2017	IS-04	39	39	3	8	6	6	82	15	36
2017	IS-05	43	43	0	7	7	0	86	14	14
2017	IS-06	67	17	0	0	17	0	83	17	12
2014	IS	39	37	13	5	6	0	75	12	93
2014	IS-02	40	40	10	0	10	0	80	10	10
2014	IS-03	56	28	6	6	6	0	83	11	18
2014	IS-04	28	39	22	6	6	0	67	11	36
2014	IS-05	42	42	11	0	5	0	84	5	19
2011	IS	45	32	9	9	3	1	79	12	77
2011	IS-03	37	47	11	5	0	0	84	5	19
2011	IS-04	59	23	9	9	0	0	82	9	22
2011	IS-05	44	50	6	0	0	0	94	0	16
2011	IS-06	60	20	10	0	10	0	80	10	10
2008	IS	40	30	15	13	2	0	70	15	53
2008	IS-03	38	15	23	23	0	0	54	23	13
2008	IS-04	35	35	18	12	0	0	71	12	17
2008	IS-05	58	33	0	0	8	0	92	8	12

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	49	18	20	4	5	4	70	9	83
2018	IS-03	42	16	21	0	16	5	61	17	19
2018	IS-04	39	18	29	7	4	4	59	11	28
2018	IS-05	68	14	14	0	0	5	86	0	22
2017	IS	41	25	13	4	12	4	69	17	89
2017	IS-03	31	25	19	6	19	0	56	25	16
2017	IS-04	30	24	22	5	16	3	56	22	37
2017	IS-05	57	21	7	7	0	7	85	8	14
2017	IS-06	75	8	0	0	17	0	83	17	12
2014	IS	39	25	17	11	6	2	65	18	93
2014	IS-02	20	20	40	0	10	10	44	11	10
2014	IS-03	50	28	6	6	6	6	82	12	18
2014	IS-04	33	25	19	17	6	0	58	22	36
2014	IS-05	58	21	11	5	5	0	79	11	19
2011	IS	43	27	9	13	6	1	71	20	77
2011	IS-03	42	26	11	16	5	0	68	21	19
2011	IS-04	45	23	5	23	5	0	68	27	22
2011	IS-05	38	50	0	6	0	6	93	7	16
2011	IS-06	60	10	20	0	10	0	70	10	10
2008	IS	32	15	23	11	9	9	52	23	53
2008	IS-03	31	8	23	15	23	0	38	38	13
2008	IS-04	24	18	29	24	0	6	44	25	17
2008	IS-05	42	25	0	0	8	25	89	11	12

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	IS	24	35	42	84
2018	IS-03	21	21	58	19
2018	IS-04	29	32	39	28
2018	IS-05	18	45	36	22
2017	IS	26	40	34	89
2017	IS-03	19	50	31	16
2017	IS-04	38	32	30	37
2017	IS-05	14	64	21	14
2017	IS-06	25	42	33	12
2014	IS	35	24	41	93
2014	IS-02	20	10	70	10
2014	IS-03	33	39	28	18
2014	IS-04	25	22	53	36
2014	IS-05	32	32	37	19
2011	IS	38	23	39	77
2011	IS-03	32	11	58	19
2011	IS-04	32	32	36	22
2011	IS-05	31	38	31	16
2011	IS-06	50	30	20	10

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	IS	5	53	21	0	16	5	19
2017	IS	8	29	50	4	8	0	24
2017	IS-04	7	36	36	7	14	0	14
2014	IS	0	27	42	3	9999	27	33
2011	IS	10	41	45	0	9999	3	29

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	13	87	84

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	IS	45	11

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	IS	55	11

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	IS	45	11

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	IS	55	11

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	IS	55	11

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	IS	55	11

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	IS	45	11

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	IS	0	11

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	13	19	17	2	5	31	12	57	13	83
2018	IS-03	16	0	21	0	0	42	21	43	0	19
2018	IS-04	7	22	22	0	7	30	11	50	13	27
2018	IS-05	14	27	14	5	5	23	14	64	14	22
2017	IS	15	12	18	4	5	27	18	50	18	89
2017	IS-03	13	19	13	6	6	31	13	56	22	16
2017	IS-04	22	8	11	0	8	38	14	61	17	37
2017	IS-05	0	14	21	14	7	14	29	25	38	14
2017	IS-06	17	25	25	0	0	17	17	63	0	12
2014	IS	14	15	19	4	3	33	11	52	13	93
2014	IS-02	10	10	30	0	10	20	20	33	17	10
2014	IS-03	28	22	11	0	0	39	0	82	0	18
2014	IS-04	8	11	22	11	3	36	8	35	25	36
2014	IS-05	21	16	11	0	5	26	21	70	10	19

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	30	36	14	4	2	12	1	76	7	83
2018	IS-03	37	26	11	0	0	26	0	86	0	19
2018	IS-04	30	41	19	0	4	4	4	76	4	27
2018	IS-05	27	45	14	5	0	9	0	80	5	22
2017	IS	25	22	20	4	5	16	7	61	13	89
2017	IS-03	38	13	19	6	0	25	0	67	8	16
2017	IS-04	27	27	11	5	8	19	3	69	17	37
2017	IS-05	21	21	29	7	7	7	7	50	17	14
2017	IS-06	17	25	25	0	8	17	8	56	11	12
2014	IS	25	26	23	1	3	23	0	65	6	93
2014	IS-02	20	20	50	0	0	10	0	44	0	10
2014	IS-03	39	33	22	0	0	6	0	76	0	18
2014	IS-04	17	19	31	0	6	28	0	50	8	36
2014	IS-05	32	37	0	0	5	26	0	93	7	19
2011	IS	23	30	27	3	1	16	0	63	5	77
2011	IS-03	26	42	16	0	5	11	0	76	6	19
2011	IS-04	18	41	14	5	0	23	0	76	6	22
2011	IS-05	25	6	63	6	0	0	0	31	6	16
2011	IS-06	30	20	30	0	0	20	0	63	0	10

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	18	14	17	1	1	39	10	63	5	83
2018	IS-03	17	6	11	0	0	56	11	67	0	18
2018	IS-04	14	14	21	0	4	36	11	53	7	28
2018	IS-05	18	18	23	0	0	27	14	62	0	22
2017	IS	12	9	17	2	2	38	20	50	11	88
2017	IS-03	13	19	6	6	0	50	6	71	14	16
2017	IS-04	16	8	11	3	3	41	19	60	13	37
2017	IS-05	0	15	31	0	8	23	23	29	14	13
2017	IS-06	8	0	25	0	0	42	25	25	0	12
2014	IS	15	8	25	0	4	38	10	44	8	92
2014	IS-03	39	17	17	0	0	28	0	77	0	18
2014	IS-04	8	6	28	0	8	42	8	28	17	36
2014	IS-05	16	0	21	0	5	32	26	38	13	19

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	38	29	12	1	1	18	1	82	3	84
2018	IS-03	42	26	5	0	0	26	0	93	0	19
2018	IS-04	39	25	14	0	4	14	4	78	4	28
2018	IS-05	32	41	18	0	0	9	0	80	0	22
2017	IS	29	20	15	5	2	21	8	68	11	89
2017	IS-03	38	13	6	6	0	38	0	80	10	16
2017	IS-04	35	22	11	3	5	19	5	75	11	37
2017	IS-05	21	21	29	7	0	21	0	55	9	14
2017	IS-06	17	25	25	17	0	8	8	50	20	12
2014	IS	26	24	19	2	2	27	0	68	6	93
2014	IS-02	20	30	30	0	0	20	0	63	0	10
2014	IS-03	33	33	17	0	0	17	0	80	0	18
2014	IS-04	22	17	22	6	3	31	0	56	12	36
2014	IS-05	37	21	11	0	5	26	0	79	7	19
2011	IS	42	26	12	3	3	14	1	80	6	77
2011	IS-03	53	37	5	0	0	5	0	94	0	19
2011	IS-04	36	23	9	5	5	18	5	76	12	22
2011	IS-05	44	19	19	0	6	13	0	71	7	16
2011	IS-06	60	10	10	10	0	10	0	78	11	10

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	24	25	27	17	7	0	49	24	84
2018	IS-03	16	26	11	37	11	0	42	47	19
2018	IS-04	25	29	29	14	4	0	54	18	28
2018	IS-05	27	27	41	5	0	0	55	5	22
2017	IS	18	20	20	20	22	1	38	42	89
2017	IS-03	25	6	6	50	13	0	31	63	16
2017	IS-04	22	27	16	11	24	0	49	35	37
2017	IS-05	14	14	43	14	14	0	29	29	14
2017	IS-06	17	17	17	17	33	0	33	50	12

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	8	30	31	19	12	38	31	84
2018	IS-03	16	21	37	16	11	37	26	19
2018	IS-04	0	32	32	29	7	32	36	28
2018	IS-05	5	41	27	9	18	45	27	22
2017	IS	7	24	33	24	12	31	36	89
2017	IS-03	6	19	31	31	13	25	44	16
2017	IS-04	8	30	24	24	14	38	38	37
2017	IS-05	7	29	43	7	14	36	21	14
2017	IS-06	0	25	50	25	0	25	25	12

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	13	32	29	17	10	45	26	84
2018	IS-03	16	42	32	5	5	58	11	19
2018	IS-04	11	29	36	14	11	39	25	28
2018	IS-05	5	27	32	23	14	32	36	22
2017	IS	8	37	24	20	11	45	31	89
2017	IS-03	6	44	25	19	6	50	25	16
2017	IS-04	3	41	24	16	16	43	32	37
2017	IS-05	7	29	43	7	14	36	21	14
2017	IS-06	0	42	17	42	0	42	42	12

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	19	35	29	12	5	1	0	54	17	84
2018	IS-03	11	37	32	21	0	0	0	47	21	19
2018	IS-04	14	39	25	11	7	4	0	56	19	28
2018	IS-05	23	36	23	9	9	0	0	59	18	22
2017	IS	14	29	25	18	13	0	1	43	31	89
2017	IS-03	13	38	13	25	13	0	0	50	38	16
2017	IS-04	16	24	27	14	19	0	0	41	32	37
2017	IS-05	14	36	29	14	7	0	0	50	21	14
2017	IS-06	8	8	42	33	8	0	0	17	42	12

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	39	36	16	6	4	75	10	83
2018	IS-03	37	37	11	11	5	74	16	19
2018	IS-04	52	30	19	0	0	81	0	27
2018	IS-05	32	41	18	5	5	73	9	22
2017	IS	34	27	21	9	9	62	18	89
2017	IS-03	38	44	13	6	0	81	6	16
2017	IS-04	41	22	16	8	14	62	22	37
2017	IS-05	29	21	36	0	14	50	14	14
2017	IS-06	8	50	17	25	0	58	25	12

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	30	27	24	10	10	57	19	84
2018	IS-03	37	16	26	0	21	53	21	19
2018	IS-04	21	25	29	18	7	46	25	28
2018	IS-05	41	32	23	0	5	73	5	22
2017	IS	22	27	33	12	5	49	18	89
2017	IS-03	25	31	19	19	6	56	25	16
2017	IS-04	19	27	35	14	5	46	19	37
2017	IS-05	21	29	36	7	7	50	14	14
2017	IS-06	25	25	25	17	8	50	25	12

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	25	36	26	8	5	61	13	84
2018	IS-03	21	47	26	0	5	68	5	19
2018	IS-04	29	25	29	11	7	54	18	28
2018	IS-05	27	32	27	14	0	59	14	22
2017	IS	24	40	21	10	5	64	15	89
2017	IS-03	25	56	19	0	0	81	0	16
2017	IS-04	14	38	22	19	8	51	27	37
2017	IS-05	43	43	7	0	7	86	7	14
2017	IS-06	25	17	42	8	8	42	17	12

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	18	39	29	11	4	0	57	14	84
2018	IS-03	26	47	21	5	0	0	74	5	19
2018	IS-04	21	36	25	14	4	0	57	18	28
2018	IS-05	5	41	36	14	5	0	45	18	22
2017	IS	13	33	24	17	11	1	47	28	88
2017	IS-03	13	38	38	13	0	0	50	13	16
2017	IS-04	3	41	19	19	16	3	44	36	37
2017	IS-05	15	31	31	15	8	0	46	23	13
2017	IS-06	17	25	25	8	25	0	42	33	12

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	30	32	24	9	5	62	13	82
2018	IS-03	58	16	11	5	11	74	16	19
2018	IS-04	21	36	21	14	7	57	21	28
2018	IS-05	14	43	43	0	0	57	0	21
2017	IS	29	29	25	9	9	57	18	89
2017	IS-03	19	19	38	19	6	38	25	16
2017	IS-04	24	35	24	8	8	59	16	37
2017	IS-05	43	36	14	0	7	79	7	14
2017	IS-06	25	25	25	0	25	50	25	12

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	31	42	17	2	7	0	73	10	83
2018	IS-03	33	50	6	0	11	0	83	11	18
2018	IS-04	21	36	32	4	7	0	57	11	28
2018	IS-05	41	50	5	0	5	0	91	5	22
2017	IS	29	34	23	9	4	1	63	13	89
2017	IS-03	50	19	19	13	0	0	69	13	16
2017	IS-04	24	35	24	5	8	3	61	14	37
2017	IS-05	43	50	0	7	0	0	93	7	14
2017	IS-06	8	25	42	17	8	0	33	25	12

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	48	35	14	1	2	82	4	84
2018	IS-03	42	26	26	5	0	68	5	19
2018	IS-04	29	50	14	0	7	79	7	28
2018	IS-05	64	27	9	0	0	91	0	22
2017	IS	61	21	10	3	4	82	8	88
2017	IS-03	60	20	13	0	7	80	7	15
2017	IS-04	59	22	11	0	8	81	8	37
2017	IS-05	71	14	7	7	0	86	7	14
2017	IS-06	67	17	8	8	0	83	8	12

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	79	12	2	4	4	94	6	84
2018	IS-03	79	11	5	0	5	94	6	19
2018	IS-04	79	14	0	7	0	93	7	28
2018	IS-05	86	5	0	5	5	95	5	22

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	80	11	5	2	0	2	93	2	83
2018	IS-03	68	21	11	0	0	0	89	0	19
2018	IS-04	93	4	4	0	0	0	96	0	27
2018	IS-05	77	9	5	5	0	5	90	5	22
2017	IS	77	12	4	3	2	1	90	6	89
2017	IS-03	69	19	0	6	6	0	88	13	16
2017	IS-04	86	3	8	0	3	0	89	3	37
2017	IS-05	71	14	0	14	0	0	86	14	14
2017	IS-06	58	33	0	0	0	8	100	0	12

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	54	33	6	6	1	87	7	83
2018	IS-03	37	47	11	5	0	84	5	19
2018	IS-04	68	21	7	4	0	89	4	28
2018	IS-05	55	27	5	9	5	82	14	22
2017	IS	55	30	9	5	1	85	7	89
2017	IS-03	56	25	13	0	6	81	6	16
2017	IS-04	59	24	14	3	0	84	3	37
2017	IS-05	64	21	0	14	0	86	14	14
2017	IS-06	42	50	0	8	0	92	8	12

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	62	20	11	4	4	81	7	81
2018	IS-03	53	21	21	0	5	74	5	19
2018	IS-04	71	18	4	4	4	89	7	28
2018	IS-05	45	30	15	5	5	75	10	20
2017	IS	58	18	18	5	1	76	7	89
2017	IS-03	50	38	6	6	0	88	6	16
2017	IS-04	59	19	14	5	3	78	8	37
2017	IS-05	64	7	21	7	0	71	7	14
2017	IS-06	67	0	33	0	0	67	0	12

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	55	12	7	1	0	24	89	2	83
2018	IS-03	58	5	0	0	0	37	100	0	19
2018	IS-04	75	4	0	0	0	21	100	0	28
2018	IS-05	41	18	14	0	0	27	81	0	22
2017	IS	60	9	5	1	1	23	90	3	89
2017	IS-03	69	6	0	0	0	25	100	0	16
2017	IS-04	59	5	3	0	0	32	96	0	37
2017	IS-05	50	21	7	7	0	14	83	8	14
2017	IS-06	58	17	25	0	0	0	75	0	12

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	72	17	10	0	0	1	90	0	83
2018	IS-03	74	26	0	0	0	0	100	0	19
2018	IS-04	64	14	18	0	0	4	81	0	28
2018	IS-05	77	14	9	0	0	0	91	0	22
2017	IS	73	13	4	2	1	7	92	4	89
2017	IS-03	81	13	0	0	0	6	100	0	16
2017	IS-04	70	14	8	3	0	5	89	3	37
2017	IS-05	71	14	7	0	0	7	92	0	14
2017	IS-06	75	17	0	0	8	0	92	8	12

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	71	8	12	5	4	0	80	8	83
2018	IS-03	42	26	11	16	5	0	68	21	19
2018	IS-04	71	4	21	0	4	0	75	4	28
2018	IS-05	95	5	0	0	0	0	100	0	22
2017	IS	71	10	5	7	4	2	83	11	89
2017	IS-03	69	13	0	0	19	0	81	19	16
2017	IS-04	73	11	8	8	0	0	84	8	37
2017	IS-05	93	0	0	0	0	7	100	0	14
2017	IS-06	92	8	0	0	0	0	100	0	12

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	40	35	10	11	4	1	0	76	15	83
2018	IS-03	26	37	11	21	5	0	0	63	26	19
2018	IS-04	32	36	14	14	0	4	0	70	15	28
2018	IS-05	41	45	5	5	5	0	0	86	9	22
2017	IS	52	25	15	4	2	0	1	78	7	89
2017	IS-03	38	25	31	6	0	0	0	63	6	16
2017	IS-04	49	30	8	8	3	0	3	81	11	37
2017	IS-05	71	14	7	0	7	0	0	86	7	14
2017	IS-06	75	25	0	0	0	0	0	100	0	12

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	2	45	40	12	1	47	13	83
2018	IS-03	0	39	39	17	6	39	22	18
2018	IS-04	0	39	46	14	0	39	14	28
2018	IS-05	5	64	27	5	0	68	5	22
2017	IS	3	34	36	21	5	37	26	89
2017	IS-03	6	31	25	31	6	38	38	16
2017	IS-04	0	32	46	16	5	32	22	37
2017	IS-05	14	50	21	7	7	64	14	14
2017	IS-06	0	42	33	17	8	42	25	12

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	7	13	51	24	5	29	20	83
2018	IS-03	16	16	37	26	5	32	32	19
2018	IS-04	4	15	63	15	4	19	19	27
2018	IS-05	9	5	45	36	5	41	14	22
2017	IS	9	15	52	20	4	24	24	89
2017	IS-03	13	31	31	19	6	25	44	16
2017	IS-04	11	11	54	16	8	24	22	37
2017	IS-05	7	7	43	43	0	43	14	14
2017	IS-06	8	17	67	8	0	8	25	12

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	50	39	8	1	1	0	89	2	84
2018	IS-03	58	26	11	0	5	0	84	5	19
2018	IS-04	46	43	7	4	0	0	89	4	28
2018	IS-05	41	50	9	0	0	0	91	0	22
2017	IS	14	40	24	12	5	4	56	18	89
2017	IS-03	25	31	13	19	6	6	60	27	16
2017	IS-04	16	46	22	5	5	5	66	11	37
2017	IS-05	7	43	29	21	0	0	50	21	14
2017	IS-06	0	50	25	8	17	0	50	25	12

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	38	35	13	10	2	2	74	12	84
2018	IS-03	42	21	21	11	0	5	67	11	19
2018	IS-04	39	36	7	7	7	4	78	15	28
2018	IS-05	32	41	14	14	0	0	73	14	22
2017	IS	14	51	15	13	4	2	66	18	89
2017	IS-03	19	56	6	19	0	0	75	19	16
2017	IS-04	16	43	14	16	8	3	61	25	37
2017	IS-05	7	64	21	7	0	0	71	7	14
2017	IS-06	0	75	0	17	8	0	75	25	12

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	30	22	30	8	10	0	0	30	70	83
2018	IS-03	32	0	42	11	16	0	0	32	68	19
2018	IS-04	37	26	26	7	4	0	0	37	63	27
2018	IS-05	18	36	27	14	5	0	0	18	82	22
2017	IS	26	19	13	16	20	6	1	27	73	88
2017	IS-03	31	6	25	6	19	6	6	36	64	16
2017	IS-04	24	32	8	14	19	3	0	25	75	37
2017	IS-05	14	29	21	14	14	7	0	15	85	14
2017	IS-06	33	0	8	17	25	17	0	40	60	12

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	IS	22	58
2018	IS-03	46	13
2018	IS-04	6	17
2018	IS-05	11	18
2017	IS	25	59
2017	IS-04	15	27
2017	IS-05	36	11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	IS	28	58
2018	IS-03	62	13
2018	IS-04	18	17
2018	IS-05	17	18
2017	IS	44	59
2017	IS-04	33	27
2017	IS-05	45	11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	IS	26	58
2018	IS-03	38	13
2018	IS-04	24	17
2018	IS-05	11	18
2017	IS	30	59
2017	IS-04	19	27
2017	IS-05	27	11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	IS	53	58
2018	IS-03	69	13
2018	IS-04	47	17
2018	IS-05	39	18
2017	IS	56	59
2017	IS-04	59	27
2017	IS-05	64	11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	IS	12	58
2018	IS-03	8	13
2018	IS-04	6	17
2018	IS-05	22	18
2017	IS	13	59
2017	IS-04	15	27
2017	IS-05	18	11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	IS	22	58
2018	IS-03	15	13
2018	IS-04	18	17
2018	IS-05	17	18

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	IS	38	58
2018	IS-03	31	13
2018	IS-04	47	17
2018	IS-05	44	18
2017	IS	33	59
2017	IS-04	33	27
2017	IS-05	27	11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	IS	4	43	25	13	7	9	56
2018	IS-03	0	46	23	8	15	8	13
2018	IS-04	0	41	29	18	0	12	17
2018	IS-05	13	38	31	13	6	0	16
2017	IS	3	34	29	22	7	5	57
2017	IS-04	8	38	23	15	8	8	26
2017	IS-05	0	45	45	9	0	0	11

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	IS	28	72	58
2018	IS-03	15	85	13
2018	IS-04	35	65	17
2018	IS-05	33	67	18

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	5	31	17	21	19	0	7	39	43	58
2018	IS-03	0	23	23	23	31	0	0	23	54	13
2018	IS-04	12	29	29	18	12	0	0	41	29	17
2018	IS-05	0	33	11	28	17	0	11	38	50	18
2017	IS	2	8	13	23	43	3	8	11	74	59
2017	IS-04	4	15	19	11	37	7	7	22	57	27
2017	IS-05	0	0	18	36	36	0	9	0	80	11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	5	12	9	28	38	2	7	19	72	58
2018	IS-03	8	0	23	15	54	0	0	8	69	13
2018	IS-04	0	24	6	47	18	0	6	25	69	17
2018	IS-05	6	6	6	28	39	6	11	13	80	18
2017	IS	3	2	7	23	59	5	2	5	88	59
2017	IS-04	7	4	11	22	44	11	0	13	75	27
2017	IS-05	0	0	0	36	55	0	9	0	100	11

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	IS	40	21	14	11	2	1	10	69	15	84
2018	IS-03	26	21	16	21	0	0	16	56	25	19
2018	IS-04	43	21	11	7	4	4	11	75	13	28
2018	IS-05	41	23	14	9	5	0	9	70	15	22

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Question 50m. Please indicate the nature of the harassment you experienced. Other

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.