2018 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 78. Please indicate your occupational group and level. Occupational group and level - WP

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 27 55 9 9 0 0 0 82 9 11
2017 WP 42 50 0 0 8 0 0 92 8 12
2014 WP 29 41 24 0 6 0 0 71 6 17
2014 WP-05 20 50 20 0 10 0 0 70 10 10

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 45 18 9 9 0 0 64 18 11
2017 WP 33 33 8 8 17 0 0 67 25 12

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 36 45 18 0 0 0 0 82 0 11
2017 WP 58 25 17 0 0 0 0 83 0 12
2014 WP 53 35 6 0 0 6 0 94 0 17
2014 WP-05 50 40 0 0 0 10 0 100 0 10

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 45 45 0 9 0 0 0 91 9 11
2017 WP 42 42 8 0 8 0 0 83 8 12
2014 WP 50 25 19 0 6 0 0 75 6 16

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 36 18 27 9 9 0 0 55 18 11
2017 WP 25 25 17 17 16 0 0 50 33 12
2014 WP 29 35 24 0 12 0 0 65 12 17
2014 WP-05 20 30 30 0 20 0 0 50 20 10

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 36 36 9 18 0 0 0 73 18 11
2017 WP 33 25 25 16 0 0 0 58 16 12
2014 WP 47 18 18 12 6 0 0 65 18 17
2014 WP-05 40 10 20 20 10 0 0 50 30 10

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 27 27 27 9 9 0 0 55 18 11
2017 WP 25 17 33 8 16 0 0 42 25 12
2014 WP 29 18 12 24 18 0 0 47 41 17
2014 WP-05 10 30 10 30 20 0 0 40 50 10
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 36 9 18 18 0 0 55 36 11
2017 WP 25 25 33 17 0 0 0 50 17 12
2014 WP 35 24 6 12 18 6 0 63 31 17
2014 WP-05 20 40 10 10 20 0 0 60 30 10

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 9 36 18 18 0 0 27 36 11
2017 WP 25 8 33 17 8 8 0 36 27 12
2014 WP 29 12 18 12 24 0 6 44 38 17
2014 WP-05 20 10 20 20 30 0 0 30 50 10

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 36 9 9 27 0 0 55 36 11
2017 WP 33 25 8 33 0 0 0 58 33 12
2014 WP 35 29 12 12 12 0 0 65 24 17
2014 WP-05 40 10 20 20 10 0 0 50 30 10

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 27 18 0 36 0 0 45 36 11
2017 WP 25 17 17 17 25 0 0 42 42 12
2014 WP 18 41 12 18 12 0 0 59 29 17
2014 WP-05 10 50 0 20 20 0 0 60 40 10

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 27 18 0 36 0 0 45 36 11
2017 WP 33 0 25 17 25 0 0 33 42 12
2014 WP 18 29 24 18 12 0 0 47 29 17
2014 WP-05 10 30 20 20 20 0 0 40 40 10

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 18 36 0 36 9 0 20 40 11
2017 WP 25 17 17 8 33 0 0 42 42 12
2014 WP 6 41 12 6 18 18 0 57 29 17
2014 WP-05 10 30 20 0 30 10 0 44 33 10

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 27 27 9 36 0 0 27 45 11
2017 WP 17 17 8 33 25 0 0 33 58 12
2014 WP 12 6 29 24 29 0 0 18 53 17
2014 WP-05 10 0 30 30 30 0 0 10 60 10
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 18 36 27 0 0 0 36 27 11
2017 WP 33 25 16 8 17 0 0 58 25 12
2014 WP 24 35 12 12 18 0 0 59 29 17
2014 WP-05 10 40 10 20 20 0 0 50 40 10

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 45 9 27 0 9 0 60 30 11
2017 WP 33 25 16 17 8 0 0 58 25 12

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 0 0 20 50 30 0 0 100 10
2017 WP 17 8 0 50 8 17 0 30 70 12
2014 WP 0 12 18 18 24 29 0 17 58 17
2014 WP-05 0 0 20 20 30 30 0 0 71 10

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 27 27 0 27 18 0 0 55 45 11
2017 WP 25 33 8 33 0 0 0 58 33 12
2014 WP 29 29 18 0 24 0 0 59 24 17
2014 WP-05 20 30 20 0 30 0 0 50 30 10

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 27 45 18 0 9 0 0 73 9 11
2017 WP 25 25 16 17 17 0 0 50 33 12
2014 WP 18 35 18 12 18 0 0 53 29 17
2014 WP-05 10 30 20 20 20 0 0 40 40 10

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 64 36 0 0 0 0 0 100 0 11
2017 WP 67 25 0 8 0 0 0 92 8 12
2014 WP 53 29 0 12 6 0 0 82 18 17
2014 WP-05 50 30 0 10 10 0 0 80 20 10

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 50 50 0 0 0 0 0 100 0 10
2017 WP 58 33 0 0 8 0 0 92 8 12
2014 WP 53 29 0 12 6 0 0 82 18 17
2014 WP-05 50 30 0 10 10 0 0 80 20 10

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 36 9 27 18 0 0 45 45 11
2017 WP 25 25 8 25 17 0 0 50 42 12
2014 WP 24 35 12 6 12 12 0 67 20 17
2014 WP-05 10 50 10 10 20 0 0 60 30 10

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 18 27 18 27 0 0 27 45 11
2017 WP 25 17 0 8 50 0 0 42 58 12
2014 WP 18 12 12 35 18 6 0 31 56 17
2014 WP-05 0 10 20 40 30 0 0 10 70 10

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 18 45 9 9 0 0 36 18 11
2017 WP 42 25 8 17 8 0 0 67 25 12
2014 WP 24 24 6 18 29 0 0 47 47 17
2014 WP-05 10 20 10 20 40 0 0 30 60 10

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 18 55 9 0 0 0 36 9 11
2017 WP 33 42 0 25 0 0 0 75 25 12
2014 WP 18 29 12 18 18 6 0 50 38 17
2014 WP-05 10 20 10 30 30 0 0 30 60 10

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 27 36 9 9 0 0 45 18 11
2017 WP 33 17 25 8 17 0 0 50 25 12
2014 WP 29 18 24 12 18 0 0 47 29 17
2014 WP-05 20 10 30 20 20 0 0 30 40 10

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 36 27 9 18 0 0 45 27 11
2017 WP 33 25 33 8 0 0 0 58 8 12

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 27 64 0 0 9 0 0 91 9 11
2017 WP 33 33 17 8 8 0 0 67 17 12
2014 WP 29 41 0 6 24 0 0 71 29 17
2014 WP-05 20 40 0 10 30 0 0 60 40 10

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 64 18 9 9 0 0 0 82 9 11
2017 WP 42 25 17 8 0 0 8 73 9 12
2014 WP 24 35 24 12 0 6 0 63 13 17
2014 WP-05 20 40 30 0 0 10 0 67 0 10

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 WP 36 18 45 11
2017 WP 33 17 50 12
2014 WP 47 24 29 17
2014 WP-05 50 20 30 10
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 36 36 18 0 9 0 0 73 9 11
2017 WP 33 33 25 0 8 0 0 67 8 12
2014 WP 35 41 6 12 6 0 0 76 18 17
2014 WP-05 30 40 10 10 10 0 0 70 20 10

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 27 27 27 9 0 0 36 36 11
2017 WP 33 25 17 8 17 0 0 58 25 12
2014 WP 41 35 0 12 12 0 0 76 24 17
2014 WP-05 50 10 0 20 20 0 0 60 40 10

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 9 27 36 18 0 0 55 18 11
2017 WP 8 33 25 17 17 0 0 33 42 12
2014 WP 0 18 29 29 18 6 0 50 19 17
2014 WP-05 0 20 20 20 30 10 0 56 22 10

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 18 45 18 9 0 0 27 27 11
2017 WP 33 17 33 0 17 0 0 17 50 12
2014 WP 6 18 18 29 24 6 0 56 25 17
2014 WP-05 10 30 10 20 30 0 0 50 40 10

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 0 0 55 36 0 0 91 9 11
2017 WP 0 17 25 33 25 0 0 58 17 12
2014 WP 6 6 35 24 29 0 0 53 12 17
2014 WP-05 10 10 20 30 30 0 0 60 20 10

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 0 9 45 36 0 0 82 9 11
2017 WP 0 16 33 17 33 0 0 50 16 12
2014 WP 0 6 18 47 29 0 0 76 6 17
2014 WP-05 0 10 10 50 30 0 0 80 10 10

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 9 36 18 27 0 0 45 18 11
2017 WP 8 25 33 8 17 8 0 27 36 12
2014 WP 6 18 29 24 24 0 0 47 24 17
2014 WP-05 10 20 30 10 30 0 0 40 30 10

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 9 27 9 45 0 0 55 18 11
2017 WP 25 17 25 8 25 0 0 33 42 12
2014 WP 18 18 29 18 12 6 0 31 38 17
2014 WP-05 20 30 30 10 10 0 0 20 50 10

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 9 9 45 27 0 0 73 18 11
2017 WP 8 17 17 33 25 0 0 58 25 12
2014 WP 13 13 19 31 25 0 0 56 25 16
2014 WP-05 20 20 20 20 20 0 0 40 40 10

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 30 10 20 30 10 0 0 40 40 10
2017 WP 25 17 17 25 17 0 0 42 42 12
2014 WP 24 18 12 18 29 0 0 41 47 17
2014 WP-05 20 10 20 10 40 0 0 30 50 10

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 30 30 10 30 0 0 0 60 30 10
2017 WP 17 42 25 8 8 0 0 58 17 12
2014 WP 29 35 12 12 12 0 0 65 24 17
2014 WP-05 10 40 20 20 10 0 0 50 30 10

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 20 40 30 0 10 0 0 60 10 10

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 27 64 0 0 9 0 0 91 9 11
2017 WP 42 33 8 17 0 0 0 75 17 12
2014 WP 24 53 0 18 6 0 0 76 24 17
2014 WP-05 20 40 0 30 10 0 0 60 40 10

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 27 55 9 0 9 0 0 82 9 11
2017 WP 25 58 8 8 0 0 0 84 8 12
2014 WP 24 41 6 12 18 0 0 65 29 17
2014 WP-05 20 30 10 20 20 0 0 50 40 10

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 50 30 20 0 0 0 0 80 0 10
2017 WP 33 33 16 17 0 0 0 67 17 12
2014 WP 47 29 12 0 12 0 0 76 12 17
2014 WP-05 40 20 20 0 20 0 0 60 20 10

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 0 0 30 30 40 0 0 100 10
2017 WP 8 8 25 8 33 17 0 20 50 12
2014 WP 18 6 6 24 35 12 0 27 67 17
2014 WP-05 0 10 10 30 40 10 0 11 78 10

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 36 27 0 18 18 0 0 64 36 11
2017 WP 42 17 25 8 8 0 0 58 17 12
2014 WP 35 12 12 29 12 0 0 47 41 17
2014 WP-05 30 20 0 40 10 0 0 50 50 10

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 27 9 27 27 0 0 36 55 11

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 9 9 9 45 18 0 22 67 11
2017 WP 25 0 8 8 58 0 0 25 67 12
2014 WP 18 0 24 12 41 6 0 19 56 17
2014 WP-05 10 0 20 20 40 10 0 11 67 10

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 9 9 18 18 45 0 17 67 11
2017 WP 17 0 0 17 25 33 8 29 71 12
2014 WP 0 12 12 18 12 41 6 22 56 17
2014 WP-05 0 0 10 20 20 40 10 0 80 10

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 36 9 18 18 0 0 55 36 11
2017 WP 25 8 17 8 33 8 0 36 45 12
2014 WP 18 29 12 12 12 18 0 57 29 17
2014 WP-05 10 40 10 10 20 10 0 56 33 10

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 9 18 9 9 45 9 20 40 11
2017 WP 17 0 25 0 25 33 0 25 37 12
2014 WP 6 18 12 12 12 41 0 40 40 17
2014 WP-05 0 10 20 10 20 40 0 17 50 10

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 27 27 9 9 9 0 50 20 11
2017 WP 25 8 25 17 16 8 0 36 36 12
2014 WP 35 12 6 12 12 24 0 62 31 17
2014 WP-05 30 10 10 10 20 20 0 50 38 10
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 36 18 27 0 0 0 55 27 11
2017 WP 25 33 8 33 0 0 0 58 33 12

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 73 9 9 9 0 0 73 18 11
2017 WP 25 25 25 8 8 8 0 55 18 12

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 36 27 18 9 0 0 45 27 11
2017 WP 25 0 25 33 17 0 0 25 50 12

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 27 18 9 18 27 0 0 45 45 11
2017 WP 33 25 16 17 8 0 0 58 25 12

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 45 36 0 9 0 0 55 9 11
2017 WP 8 33 33 25 0 0 0 42 25 12

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 36 27 9 9 9 0 9 70 20 11
2017 WP 25 58 16 0 0 0 0 84 0 12

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 45 9 36 9 0 0 0 55 9 11
2017 WP 17 8 33 25 17 0 0 25 42 12

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 73 9 9 0 0 0 9 90 0 11
2017 WP 42 8 25 8 0 0 17 60 10 12

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 64 9 0 18 0 0 73 18 11
2017 WP 17 33 33 8 8 0 0 50 17 12

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 18 45 9 18 9 0 0 64 27 11
2017 WP 25 33 8 17 17 0 0 58 33 12

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 20 40 30 0 10 0 0 60 10 10
2017 WP 25 25 17 33 0 0 0 50 33 12

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 27 36 18 9 0 9 30 30 11
2017 WP 17 42 8 33 0 0 0 58 33 12

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 45 45 0 0 0 0 9 100 0 11
2017 WP 33 42 8 17 0 0 0 75 17 12

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 73 18 9 0 0 0 0 91 0 11
2017 WP 42 50 0 8 0 0 0 92 8 12

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 82 0 9 0 9 0 0 82 9 11

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 45 18 0 18 9 9 0 70 30 11
2017 WP 42 17 33 8 0 0 0 58 8 12

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 36 36 0 18 9 0 0 73 27 11
2017 WP 42 25 25 8 0 0 0 67 8 12

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 73 18 9 0 0 0 0 91 0 11
2017 WP 50 25 8 8 8 0 0 75 17 12

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 27 0 9 0 9 0 55 60 20 11
2017 WP 42 16 0 0 0 0 42 100 0 12

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 36 9 18 9 9 0 18 56 22 11
2017 WP 67 8 17 8 0 0 0 75 8 12

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 64 18 9 0 9 0 0 82 9 11
2017 WP 83 0 8 0 8 0 0 83 8 12

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 55 9 18 9 0 0 9 70 10 11
2017 WP 50 42 8 0 0 0 0 92 0 12

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 55 36 9 0 0 0 55 9 11
2017 WP 0 25 58 8 8 0 0 25 17 12

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 18 36 27 9 0 0 36 27 11
2017 WP 8 8 67 17 0 0 0 17 17 12
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 9 36 9 18 27 0 0 9 91 11
2017 WP 8 33 33 8 16 0 0 8 92 12

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 WP 0 10
2017 WP 10 10

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 WP 10 10
2017 WP 30 10

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 WP 10 10
2017 WP 20 10

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 WP 50 10
2017 WP 60 10

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 WP 10 10
2017 WP 20 10

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 WP 80 10

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 WP 40 10
2017 WP 30 10

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 WP 0 60 20 20 0 0 10
2017 WP 10 50 20 10 0 10 10

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 WP 0 100 10

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 36 9 18 9 27 0 0 45 36 11

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 10 30 10 10 40 0 0 40 50 10
2017 WP 46 27 9 9 9 0 0 73 18 11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 WP 0 0 0 10 60 0 30 0 100 10
2017 WP 0 9 9 18 45 9 9 11 78 11
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