2018 Public Service Employee Survey Results by Theme for Micro-organizations combined by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Micro-organizations are those that have fewer than 150 employees at the time of the survey. In order to protect the confidentiality of employees, demographic breakdowns of results are not provided for individual micro-organizations; results by demographics are provided only for all micro-organizations combined. Further, results for individual micro-organizations are provided only if the number of respondents to a question is sufficient to ensure the anonymity of respondents.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 57 25 14 3 0 0 0 82 3 27
2018 Federal regulators 38 49 9 5 0 0 0 87 5 61
2018 Compliance, inspection and enforcement 51 36 4 4 3 2 0 89 7 47
2018 Communications or public affairs 49 28 11 10 3 0 0 77 12 65
2018 Access to information and privacy 50 31 10 5 3 0 0 82 8 39
2018 Science and technology 42 52 5 0 0 0 0 95 0 23
2018 Legal services 40 40 8 9 3 0 0 80 12 49
2018 Administration and operations 46 35 12 4 2 0 0 82 6 163
2018 Human resources 54 38 8 0 0 0 0 92 0 42
2018 Financial management 50 38 3 8 0 0 0 89 8 61
2018 Information management 29 45 11 11 0 4 0 77 11 21
2018 Information technology 53 37 8 2 0 0 0 91 2 43
2018 Policy 42 38 5 9 7 0 0 80 15 72
2018 Project management 43 46 3 2 5 0 0 90 7 35
2018 Other services to the public 38 49 4 10 0 0 0 86 10 29
2018 None of the above 43 34 7 12 4 0 0 78 16 52
2017 Client contact centre 31 56 4 9 0 0 0 87 9 22
2017 Federal regulators 41 53 2 2 3 0 0 93 5 60
2017 Compliance, inspection and enforcement 54 37 2 7 0 0 0 91 7 41
2017 Communications or public affairs 31 48 3 12 6 0 0 78 18 61
2017 Access to information and privacy 44 45 7 4 0 0 0 89 4 26
2017 Science and technology 64 30 6 0 0 0 0 94 0 27
2017 Legal services 50 34 8 4 4 0 0 84 8 52
2017 Administration and operations 43 36 11 7 3 1 0 79 10 177
2017 Human resources 48 49 0 0 3 0 0 97 3 39
2017 Financial management 51 31 15 2 2 0 0 82 3 61
2017 Information management 24 57 14 5 0 0 0 82 5 21
2017 Information technology 54 33 7 4 2 0 0 88 6 51
2017 Policy 56 31 5 4 3 0 0 88 7 57
2017 Project management 35 49 4 4 8 0 0 84 12 41
2017 Other services to the public 43 39 11 7 0 0 0 82 7 25
2017 None of the above 40 39 4 9 6 2 0 81 15 50
2014 Client contact centre 27 53 7 10 3 0 0 80 13 30
2014 Federal regulators 38 44 8 6 3 0 0 83 10 63
2014 Compliance, inspection and enforcement 40 42 9 7 2 0 0 82 9 45
2014 Communications or public affairs 40 43 10 6 1 0 0 82 7 68
2014 Access to information and privacy 43 25 14 11 7 0 0 68 18 44
2014 Science and technology 50 38 6 0 6 0 0 88 6 16
2014 Legal services 59 30 7 2 1 0 0 90 3 86
2014 Administration and operations 39 33 12 12 4 0 0 72 16 288
2014 Human resources 44 46 2 6 2 0 0 90 8 50
2014 Financial management 45 43 8 4 0 0 0 88 4 51
2014 Information management 28 41 10 21 0 0 0 69 21 29
2014 Information technology 49 44 3 4 0 0 0 93 4 68
2014 Other services to the public 38 40 15 5 3 0 0 78 8 40
2014 None of the above 45 30 12 8 5 0 0 75 13 138

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 33 47 8 7 6 0 0 80 12 28
2018 Federal regulators 36 33 13 15 3 0 0 69 18 61
2018 Compliance, inspection and enforcement 41 35 7 11 8 0 0 75 18 48
2018 Communications or public affairs 46 35 8 4 5 1 0 82 10 66
2018 Access to information and privacy 42 39 8 5 3 3 0 84 8 39
2018 Science and technology 44 33 20 0 4 0 0 77 4 23
2018 Legal services 46 29 10 7 7 0 0 75 15 50
2018 Administration and operations 45 33 10 10 3 1 0 78 12 162
2018 Human resources 37 44 16 2 0 0 0 81 2 42
2018 Financial management 51 33 11 3 2 0 0 84 5 61
2018 Information management 25 47 9 14 0 4 0 76 15 21
2018 Information technology 54 24 8 14 0 0 0 78 14 44
2018 Policy 40 30 6 15 9 0 0 70 24 72
2018 Project management 38 40 15 5 2 0 0 78 7 35
2018 Other services to the public 62 16 4 11 7 0 0 78 18 29
2018 None of the above 28 35 9 14 14 0 0 63 28 53
2017 Client contact centre 25 59 6 5 0 5 0 89 5 22
2017 Federal regulators 34 31 20 8 7 0 0 65 15 60
2017 Compliance, inspection and enforcement 49 24 14 8 3 2 0 74 11 41
2017 Communications or public affairs 32 43 3 9 14 0 0 74 23 61
2017 Access to information and privacy 34 36 14 16 0 0 0 70 16 26
2017 Science and technology 54 32 2 4 8 0 0 86 12 27
2017 Legal services 48 34 9 8 2 0 0 82 10 52
2017 Administration and operations 36 34 12 11 7 1 0 70 18 177
2017 Human resources 40 37 18 2 3 0 0 77 5 39
2017 Financial management 57 23 11 5 4 0 0 80 9 61
2017 Information management 33 33 15 13 5 0 0 67 18 21
2017 Information technology 48 29 11 10 2 0 0 77 12 51
2017 Policy 41 36 7 7 7 1 0 78 15 57
2017 Project management 29 31 8 8 21 3 0 61 31 41
2017 Other services to the public 43 19 23 11 4 0 0 62 15 25
2017 None of the above 31 46 4 12 7 0 0 77 19 51

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 49 37 8 3 3 0 0 87 6 28
2018 Federal regulators 62 31 7 0 0 0 0 93 0 61
2018 Compliance, inspection and enforcement 57 35 8 0 0 0 0 92 0 47
2018 Communications or public affairs 49 31 14 4 1 0 0 80 6 64
2018 Access to information and privacy 58 29 8 3 3 0 0 87 6 39
2018 Science and technology 55 34 11 0 0 0 0 89 0 23
2018 Legal services 68 25 7 0 0 0 0 93 0 49
2018 Administration and operations 62 31 6 1 0 0 0 93 2 161
2018 Human resources 65 35 0 0 0 0 0 100 0 42
2018 Financial management 68 21 8 3 0 0 0 89 3 60
2018 Information management 44 32 19 5 0 0 0 76 5 20
2018 Information technology 66 26 4 4 0 0 0 92 4 44
2018 Policy 53 34 11 3 0 0 0 87 3 72
2018 Project management 57 28 12 3 0 0 0 85 3 35
2018 Other services to the public 59 24 14 3 0 0 0 83 3 29
2018 None of the above 58 32 2 6 2 0 0 90 8 53
2017 Client contact centre 58 38 4 0 0 0 0 96 0 22
2017 Federal regulators 61 29 7 2 2 0 0 90 4 58
2017 Compliance, inspection and enforcement 59 31 8 2 0 0 0 90 2 41
2017 Communications or public affairs 42 43 4 6 4 0 0 85 11 61
2017 Access to information and privacy 54 39 7 0 0 0 0 93 0 26
2017 Science and technology 76 24 0 0 0 0 0 100 0 27
2017 Legal services 65 29 6 0 0 0 0 94 0 52
2017 Administration and operations 56 31 9 1 2 0 0 88 3 177
2017 Human resources 58 37 2 3 0 0 0 95 3 38
2017 Financial management 66 23 10 0 2 0 0 88 2 61
2017 Information management 51 44 5 0 0 0 0 95 0 21
2017 Information technology 60 32 9 0 0 0 0 91 0 51
2017 Policy 68 27 3 0 2 0 0 95 2 57
2017 Project management 71 17 4 6 2 0 0 88 8 41
2017 Other services to the public 54 29 13 3 0 0 0 84 3 25
2017 None of the above 57 33 10 0 0 0 0 90 0 51
2014 Client contact centre 63 13 23 0 0 0 0 77 0 30
2014 Federal regulators 62 33 2 2 2 0 0 95 3 63
2014 Compliance, inspection and enforcement 67 29 4 0 0 0 0 96 0 45
2014 Communications or public affairs 62 28 6 3 1 0 0 90 4 68
2014 Access to information and privacy 59 27 7 2 5 0 0 86 7 44
2014 Science and technology 81 6 13 0 0 0 0 88 0 16
2014 Legal services 84 13 3 0 0 0 0 97 0 86
2014 Administration and operations 64 23 8 3 1 0 0 88 5 288
2014 Human resources 78 16 4 2 0 0 0 94 2 50
2014 Financial management 76 18 6 0 0 0 0 94 0 51
2014 Information management 59 28 10 0 0 0 3 89 0 29
2014 Information technology 68 29 3 0 0 0 0 97 0 68
2014 Other services to the public 73 20 5 3 0 0 0 93 3 40
2014 None of the above 65 24 6 2 2 1 0 90 4 138

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 57 21 14 3 6 0 0 77 9 28
2018 Federal regulators 41 44 8 5 2 0 0 85 6 61
2018 Compliance, inspection and enforcement 55 29 7 7 3 0 0 84 9 48
2018 Communications or public affairs 57 20 8 11 4 0 0 77 15 66
2018 Access to information and privacy 49 30 15 3 3 0 0 79 6 39
2018 Science and technology 39 47 14 0 0 0 0 86 0 23
2018 Legal services 52 33 8 4 3 0 0 85 6 50
2018 Administration and operations 56 30 8 3 2 0 0 86 6 161
2018 Human resources 50 48 2 0 0 0 0 98 0 42
2018 Financial management 64 25 5 5 2 0 0 89 6 61
2018 Information management 35 51 9 5 0 0 0 87 5 21
2018 Information technology 60 32 2 6 0 0 0 92 6 44
2018 Policy 44 29 16 7 3 1 0 74 9 72
2018 Project management 48 34 13 0 5 0 0 82 5 35
2018 Other services to the public 61 26 7 6 0 0 0 86 6 29
2018 None of the above 49 27 12 10 2 0 0 76 12 53
2017 Client contact centre 48 34 14 4 0 0 0 82 4 22
2017 Federal regulators 39 47 8 5 0 0 0 86 5 57
2017 Compliance, inspection and enforcement 57 29 10 5 0 0 0 86 5 41
2017 Communications or public affairs 36 43 8 4 8 0 0 79 12 61
2017 Access to information and privacy 44 53 0 4 0 0 0 96 4 26
2017 Science and technology 77 18 5 0 0 0 0 95 0 27
2017 Legal services 51 39 4 6 0 0 0 89 6 52
2017 Administration and operations 49 31 10 8 2 1 0 80 10 177
2017 Human resources 54 39 4 0 3 0 0 93 3 38
2017 Financial management 55 31 8 6 0 0 0 86 6 61
2017 Information management 23 64 4 9 0 0 0 87 9 21
2017 Information technology 52 35 9 2 2 0 0 88 4 51
2017 Policy 57 25 7 5 5 0 0 82 11 57
2017 Project management 47 25 19 4 5 0 0 72 9 41
2017 Other services to the public 46 36 11 7 0 0 0 82 7 25
2017 None of the above 42 38 7 9 4 0 0 80 13 51
2014 Client contact centre 40 40 13 3 3 0 0 80 7 30
2014 Federal regulators 40 43 3 13 2 0 0 83 14 63
2014 Compliance, inspection and enforcement 48 39 7 5 2 0 0 86 7 44
2014 Communications or public affairs 47 41 6 4 1 0 0 88 6 68
2014 Access to information and privacy 48 23 11 11 7 0 0 70 18 44
2014 Science and technology 56 19 19 0 6 0 0 75 6 16
2014 Legal services 73 21 3 0 2 0 0 94 2 86
2014 Administration and operations 46 32 10 8 3 0 0 78 11 288
2014 Human resources 54 32 8 2 2 0 2 88 4 50
2014 Financial management 61 25 10 2 2 0 0 86 4 51
2014 Information management 34 45 10 7 0 0 3 82 7 29
2014 Information technology 53 43 3 1 0 0 0 96 1 68
2014 Other services to the public 45 35 18 0 3 0 0 80 3 40
2014 None of the above 52 28 10 5 5 0 0 80 10 138

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 62 15 14 0 9 0 0 77 9 28
2018 Federal regulators 36 30 21 10 3 0 0 66 13 61
2018 Compliance, inspection and enforcement 47 24 12 11 8 0 0 70 18 48
2018 Communications or public affairs 53 27 9 8 2 0 0 80 11 66
2018 Access to information and privacy 53 29 13 6 0 0 0 81 6 38
2018 Science and technology 61 20 5 5 9 0 0 80 14 23
2018 Legal services 47 21 17 10 5 0 0 68 15 50
2018 Administration and operations 50 30 10 6 3 0 0 80 10 165
2018 Human resources 54 34 10 2 0 0 0 87 2 41
2018 Financial management 52 32 12 5 0 0 0 84 5 61
2018 Information management 49 36 14 0 0 0 0 86 0 21
2018 Information technology 52 32 9 7 0 0 0 84 7 44
2018 Policy 38 23 9 12 17 0 0 62 29 72
2018 Project management 35 38 13 5 9 0 0 73 14 35
2018 Other services to the public 58 17 19 3 3 0 0 75 6 29
2018 None of the above 41 23 15 9 11 0 0 65 20 54
2017 Client contact centre 47 34 19 0 0 0 0 81 0 22
2017 Federal regulators 38 27 17 11 5 2 0 67 16 59
2017 Compliance, inspection and enforcement 48 30 14 8 0 0 0 78 8 41
2017 Communications or public affairs 37 28 15 13 7 0 0 65 21 61
2017 Access to information and privacy 37 40 19 4 0 0 0 77 4 26
2017 Science and technology 68 12 6 6 9 0 0 80 15 27
2017 Legal services 60 10 16 10 4 0 0 70 14 52
2017 Administration and operations 43 29 17 6 5 1 0 73 10 177
2017 Human resources 43 33 17 3 3 2 0 77 6 39
2017 Financial management 54 27 5 10 3 1 0 82 13 61
2017 Information management 57 34 5 5 0 0 0 91 5 21
2017 Information technology 66 16 15 0 4 0 0 82 4 51
2017 Policy 48 30 12 4 7 0 0 77 11 57
2017 Project management 35 21 20 11 13 0 0 56 24 41
2017 Other services to the public 48 26 7 12 8 0 0 73 20 25
2017 None of the above 45 28 9 2 14 2 0 74 16 50
2014 Client contact centre 37 27 30 3 3 0 0 63 7 30
2014 Federal regulators 37 32 19 8 5 0 0 68 13 63
2014 Compliance, inspection and enforcement 56 20 13 4 7 0 0 76 11 45
2014 Communications or public affairs 38 38 9 9 4 1 0 78 13 68
2014 Access to information and privacy 34 20 16 18 11 0 0 55 30 44
2014 Science and technology 44 38 0 0 19 0 0 81 19 16
2014 Legal services 58 29 7 6 0 0 0 87 6 86
2014 Administration and operations 39 30 13 10 8 0 0 69 18 288
2014 Human resources 42 26 14 14 2 2 0 69 16 50
2014 Financial management 57 29 12 0 2 0 0 86 2 51
2014 Information management 34 31 21 7 3 3 0 68 11 29
2014 Information technology 54 24 18 3 1 0 0 78 4 68
2014 Other services to the public 43 30 13 10 5 0 0 73 15 40
2014 None of the above 36 28 17 9 8 3 1 65 17 138

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 59 18 14 0 9 0 0 77 9 28
2018 Federal regulators 34 36 15 12 3 0 0 70 15 59
2018 Compliance, inspection and enforcement 47 27 10 11 6 0 0 73 17 46
2018 Communications or public affairs 53 31 8 4 4 0 0 84 8 65
2018 Access to information and privacy 53 29 13 6 0 0 0 81 6 38
2018 Science and technology 45 40 0 5 9 0 0 86 14 23
2018 Legal services 51 20 15 8 5 0 0 71 14 50
2018 Administration and operations 53 27 13 5 3 0 0 80 8 163
2018 Human resources 55 33 10 2 0 0 0 88 2 41
2018 Financial management 52 32 9 6 0 0 0 84 6 61
2018 Information management 54 23 23 0 0 0 0 77 0 21
2018 Information technology 45 41 8 6 0 0 0 86 6 44
2018 Policy 43 18 9 17 13 0 0 61 30 71
2018 Project management 30 48 10 5 7 0 0 78 12 35
2018 Other services to the public 61 25 8 0 3 4 0 89 3 29
2018 None of the above 39 28 8 9 14 2 0 68 23 53
2017 Client contact centre 42 44 14 0 0 0 0 86 0 22
2017 Federal regulators 38 32 15 12 4 0 0 70 15 59
2017 Compliance, inspection and enforcement 51 32 13 5 0 0 0 83 5 41
2017 Communications or public affairs 38 32 11 15 4 0 0 70 19 61
2017 Access to information and privacy 37 42 12 9 0 0 0 79 9 26
2017 Science and technology 72 10 3 6 9 0 0 82 15 27
2017 Legal services 54 23 10 9 4 0 0 77 13 51
2017 Administration and operations 44 29 17 4 5 1 0 74 9 177
2017 Human resources 46 41 5 5 3 0 0 87 8 39
2017 Financial management 58 23 11 6 2 0 0 81 8 61
2017 Information management 53 37 10 0 0 0 0 90 0 21
2017 Information technology 56 28 12 0 4 0 0 84 4 50
2017 Policy 43 36 8 7 6 0 0 79 13 57
2017 Project management 32 29 18 13 8 0 0 61 21 41
2017 Other services to the public 49 21 10 20 0 0 0 70 20 25
2017 None of the above 48 26 8 8 10 0 0 74 18 51
2014 Client contact centre 37 30 23 7 3 0 0 67 10 30
2014 Federal regulators 38 35 8 14 5 0 0 73 19 63
2014 Compliance, inspection and enforcement 56 20 9 11 4 0 0 76 16 45
2014 Communications or public affairs 40 37 12 10 0 1 0 78 10 68
2014 Access to information and privacy 32 25 14 18 11 0 0 57 30 44
2014 Science and technology 44 31 6 0 19 0 0 75 19 16
2014 Legal services 60 27 3 8 1 0 0 87 9 86
2014 Administration and operations 39 33 12 11 6 0 0 71 17 288
2014 Human resources 42 28 12 14 0 2 2 73 15 50
2014 Financial management 57 27 10 6 0 0 0 84 6 51
2014 Information management 34 38 17 7 3 0 0 72 10 29
2014 Information technology 56 28 15 1 0 0 0 84 1 68
2014 Other services to the public 43 33 10 8 8 0 0 75 15 40
2014 None of the above 37 28 15 12 7 1 0 65 19 137

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 48 19 20 0 12 0 0 68 12 28
2018 Federal regulators 33 34 13 13 6 0 0 67 20 61
2018 Compliance, inspection and enforcement 42 17 18 11 12 0 0 60 23 48
2018 Communications or public affairs 47 16 19 15 2 0 0 63 18 66
2018 Access to information and privacy 45 10 21 13 8 3 0 57 22 38
2018 Science and technology 32 20 28 0 9 11 0 58 10 23
2018 Legal services 36 26 14 12 7 4 2 65 20 50
2018 Administration and operations 44 27 13 8 8 1 1 71 16 164
2018 Human resources 33 33 20 9 5 0 0 66 14 41
2018 Financial management 49 23 11 10 6 0 0 72 17 61
2018 Information management 38 25 18 18 0 0 0 64 18 21
2018 Information technology 51 25 13 5 3 2 0 78 8 44
2018 Policy 37 16 15 7 22 1 2 55 29 71
2018 Project management 32 34 13 11 5 5 0 69 17 35
2018 Other services to the public 48 24 0 11 11 7 0 76 24 29
2018 None of the above 41 12 18 9 16 2 2 55 26 54
2017 Client contact centre 25 36 30 9 0 0 0 61 9 22
2017 Federal regulators 37 19 25 12 7 0 0 56 19 59
2017 Compliance, inspection and enforcement 46 20 18 9 5 0 2 68 14 41
2017 Communications or public affairs 31 27 13 9 16 3 0 60 26 61
2017 Access to information and privacy 33 24 25 11 4 4 0 59 15 26
2017 Science and technology 58 24 8 0 11 0 0 82 11 27
2017 Legal services 50 15 21 6 9 0 0 64 14 52
2017 Administration and operations 42 17 20 12 6 4 0 61 18 177
2017 Human resources 38 24 9 10 14 5 0 65 25 39
2017 Financial management 51 23 10 7 3 6 0 79 10 61
2017 Information management 42 18 21 10 0 9 0 66 11 21
2017 Information technology 50 25 15 1 6 0 2 77 7 51
2017 Policy 44 19 15 8 5 8 0 69 15 57
2017 Project management 31 16 23 12 18 0 0 47 30 41
2017 Other services to the public 46 31 4 8 11 0 0 77 19 25
2017 None of the above 42 16 11 9 17 2 3 61 27 50
2014 Client contact centre 30 13 33 13 7 0 3 45 21 30
2014 Federal regulators 29 24 16 8 10 3 10 61 20 62
2014 Compliance, inspection and enforcement 53 13 4 18 9 0 2 68 27 45
2014 Communications or public affairs 41 19 18 9 9 4 0 63 18 68
2014 Access to information and privacy 34 11 14 14 25 0 2 47 40 44
2014 Science and technology 44 13 6 19 19 0 0 56 38 16
2014 Legal services 53 15 16 6 5 3 1 72 11 86
2014 Administration and operations 39 20 13 16 9 2 1 61 26 288
2014 Human resources 32 26 18 6 16 2 0 59 22 50
2014 Financial management 57 16 16 6 2 4 0 76 8 51
2014 Information management 34 21 10 17 10 7 0 59 30 29
2014 Information technology 44 25 15 7 6 3 0 71 14 68
2014 Other services to the public 48 15 18 10 8 3 0 64 18 40
2014 None of the above 32 20 17 12 11 4 4 56 25 138
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 50 27 3 3 10 7 0 83 14 28
2018 Federal regulators 42 27 8 17 2 0 5 72 19 60
2018 Compliance, inspection and enforcement 56 18 8 12 2 0 4 77 15 48
2018 Communications or public affairs 51 35 3 6 4 2 0 87 10 65
2018 Access to information and privacy 52 30 3 8 3 5 0 87 11 39
2018 Science and technology 52 20 6 12 4 6 0 77 17 22
2018 Legal services 58 21 3 4 7 4 4 85 13 50
2018 Administration and operations 52 26 10 4 4 2 2 81 9 163
2018 Human resources 58 31 7 2 0 2 0 91 2 42
2018 Financial management 58 29 6 4 0 3 0 89 5 61
2018 Information management 65 14 0 12 0 9 0 87 13 20
2018 Information technology 52 34 4 8 0 2 0 88 8 43
2018 Policy 57 15 8 14 5 0 1 73 19 72
2018 Project management 47 39 6 0 0 8 0 94 0 35
2018 Other services to the public 64 23 0 3 3 8 0 94 6 29
2018 None of the above 43 27 8 2 13 2 4 75 16 54
2017 Client contact centre 51 34 10 0 0 5 0 89 0 22
2017 Federal regulators 35 34 9 10 5 2 5 74 16 60
2017 Compliance, inspection and enforcement 54 19 12 5 2 0 7 78 8 41
2017 Communications or public affairs 36 39 14 3 5 3 0 77 8 61
2017 Access to information and privacy 43 41 16 0 0 0 0 84 0 26
2017 Science and technology 53 25 0 3 7 7 4 88 12 27
2017 Legal services 59 25 8 2 4 0 2 85 6 52
2017 Administration and operations 54 23 11 4 3 4 1 80 8 177
2017 Human resources 53 25 14 3 3 0 2 80 5 39
2017 Financial management 60 27 4 3 2 5 0 91 5 61
2017 Information management 52 29 5 5 4 0 6 86 9 21
2017 Information technology 48 36 9 3 4 0 0 84 7 50
2017 Policy 50 35 3 5 6 0 2 86 11 57
2017 Project management 38 18 10 22 13 0 0 56 34 41
2017 Other services to the public 44 22 17 7 4 0 6 70 12 25
2017 None of the above 49 23 11 6 6 0 4 75 13 51
2014 Client contact centre 60 23 7 10 0 0 0 83 10 30
2014 Federal regulators 41 22 14 6 5 2 10 71 13 63
2014 Compliance, inspection and enforcement 49 24 4 9 7 2 4 79 17 45
2014 Communications or public affairs 44 40 6 7 0 1 1 86 8 68
2014 Access to information and privacy 57 18 11 5 5 0 5 79 10 44
2014 Science and technology 44 38 6 0 13 0 0 81 13 16
2014 Legal services 64 24 11 0 1 0 1 88 1 85
2014 Administration and operations 49 26 11 6 5 1 2 77 11 288
2014 Human resources 58 28 6 4 4 0 0 86 8 50
2014 Financial management 55 31 10 0 2 0 2 88 2 51
2014 Information management 41 41 7 7 3 0 0 83 10 29
2014 Information technology 60 29 7 1 1 0 0 90 3 68
2014 Other services to the public 46 31 5 10 0 0 8 83 11 39
2014 None of the above 48 27 7 7 5 1 5 80 12 137

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 43 31 13 3 9 0 0 74 13 28
2018 Federal regulators 42 27 17 8 3 0 3 71 12 60
2018 Compliance, inspection and enforcement 48 22 12 4 10 0 4 73 15 48
2018 Communications or public affairs 53 35 3 5 4 0 0 88 9 65
2018 Access to information and privacy 52 33 5 3 3 5 0 89 5 39
2018 Science and technology 48 21 3 15 7 6 0 73 23 22
2018 Legal services 57 17 4 10 7 2 4 78 17 50
2018 Administration and operations 51 29 8 6 3 1 2 82 10 163
2018 Human resources 45 37 8 5 5 0 0 82 10 42
2018 Financial management 52 30 13 2 3 0 0 82 5 61
2018 Information management 60 24 5 7 0 0 5 88 7 20
2018 Information technology 51 34 5 7 0 2 0 87 8 43
2018 Policy 45 30 11 8 6 0 0 75 14 72
2018 Project management 55 36 2 5 2 0 0 91 7 35
2018 Other services to the public 53 37 4 7 0 0 0 90 7 29
2018 None of the above 39 23 14 10 6 2 4 67 18 54
2017 Client contact centre 44 40 10 5 0 0 0 84 5 21
2017 Federal regulators 31 38 12 7 5 2 5 74 13 60
2017 Compliance, inspection and enforcement 42 32 8 5 3 3 8 83 9 41
2017 Communications or public affairs 33 36 11 12 6 1 1 71 18 61
2017 Access to information and privacy 46 41 7 5 0 0 0 88 5 26
2017 Science and technology 42 33 13 0 8 0 4 79 8 27
2017 Legal services 66 12 7 8 6 0 2 79 14 52
2017 Administration and operations 49 36 7 5 2 0 0 86 6 177
2017 Human resources 41 30 19 2 6 0 2 73 8 39
2017 Financial management 51 37 4 2 4 0 2 90 6 60
2017 Information management 58 28 10 0 4 0 0 86 4 21
2017 Information technology 56 27 16 0 2 0 0 82 2 50
2017 Policy 59 28 3 5 3 2 0 88 8 57
2017 Project management 31 38 8 9 14 0 0 69 23 41
2017 Other services to the public 47 28 11 7 0 0 6 80 8 25
2017 None of the above 46 35 3 4 8 0 3 83 13 51
2014 Client contact centre 43 30 13 10 3 0 0 73 13 30
2014 Federal regulators 38 33 10 8 2 0 10 79 11 63
2014 Compliance, inspection and enforcement 47 18 11 9 9 0 7 69 19 45
2014 Communications or public affairs 44 38 9 7 0 0 1 84 7 68
2014 Access to information and privacy 52 32 2 9 2 0 2 86 12 44
2014 Science and technology 44 44 6 0 6 0 0 88 6 16
2014 Legal services 58 28 9 2 2 0 0 86 5 86
2014 Administration and operations 45 31 11 8 5 0 0 76 13 288
2014 Human resources 52 28 10 4 6 0 0 80 10 50
2014 Financial management 59 25 8 6 2 0 0 84 8 51
2014 Information management 41 38 14 0 7 0 0 79 7 29
2014 Information technology 50 35 9 4 1 0 0 85 6 68
2014 Other services to the public 40 33 5 15 5 0 3 74 21 40
2014 None of the above 39 30 12 7 7 1 4 73 15 138

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 53 28 8 0 9 3 0 83 10 28
2018 Federal regulators 43 27 16 7 3 0 3 73 11 60
2018 Compliance, inspection and enforcement 50 29 6 5 7 0 4 82 12 48
2018 Communications or public affairs 53 30 3 8 6 0 0 83 14 65
2018 Access to information and privacy 57 33 3 3 3 3 0 92 5 39
2018 Science and technology 46 21 6 15 13 0 0 67 27 22
2018 Legal services 60 10 11 8 5 2 4 74 14 50
2018 Administration and operations 55 27 7 4 6 0 1 83 9 163
2018 Human resources 50 30 13 2 5 0 0 80 7 42
2018 Financial management 68 18 8 5 0 2 0 87 5 61
2018 Information management 60 28 0 0 7 5 0 93 7 20
2018 Information technology 57 30 7 5 0 0 0 88 5 43
2018 Policy 43 30 11 7 9 0 0 73 16 72
2018 Project management 44 46 9 0 0 0 0 91 0 35
2018 Other services to the public 54 36 4 3 3 0 0 90 6 28
2018 None of the above 45 25 15 6 7 0 2 71 14 54
2017 Client contact centre 61 19 15 5 0 0 0 80 5 22
2017 Federal regulators 38 39 6 6 5 0 5 81 12 59
2017 Compliance, inspection and enforcement 54 24 10 5 2 0 5 82 8 41
2017 Communications or public affairs 35 30 10 18 7 0 0 65 25 60
2017 Access to information and privacy 51 33 16 0 0 0 0 84 0 26
2017 Science and technology 58 22 2 9 5 0 4 83 15 27
2017 Legal services 61 18 10 9 0 0 2 80 9 52
2017 Administration and operations 59 26 9 4 2 0 0 85 6 177
2017 Human resources 54 24 8 3 9 0 2 80 11 39
2017 Financial management 67 21 3 6 3 0 0 88 9 61
2017 Information management 72 15 5 9 0 0 0 87 9 21
2017 Information technology 55 27 10 4 4 0 0 82 7 51
2017 Policy 58 23 7 5 7 0 0 81 12 57
2017 Project management 45 21 12 10 12 0 0 66 22 41
2017 Other services to the public 54 13 8 15 4 0 6 71 20 25
2017 None of the above 51 29 2 6 6 0 5 84 13 50
2014 Client contact centre 53 23 17 7 0 0 0 77 7 30
2014 Federal regulators 46 22 14 3 5 0 10 75 9 63
2014 Compliance, inspection and enforcement 51 24 9 2 7 2 4 81 10 45
2014 Communications or public affairs 51 34 9 4 0 0 1 87 4 68
2014 Access to information and privacy 59 18 9 9 2 0 2 79 12 44
2014 Science and technology 63 19 0 6 13 0 0 81 19 16
2014 Legal services 60 22 8 5 2 0 2 85 7 86
2014 Administration and operations 54 24 10 7 5 0 0 77 12 287
2014 Human resources 74 16 0 2 8 0 0 90 10 50
2014 Financial management 71 18 10 0 2 0 0 88 2 51
2014 Information management 54 25 7 7 7 0 0 79 14 28
2014 Information technology 54 37 6 0 3 0 0 91 3 68
2014 Other services to the public 48 28 15 5 3 0 3 77 8 40
2014 None of the above 48 25 9 10 5 0 3 75 16 138

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 36 35 13 3 9 4 0 74 13 28
2018 Federal regulators 28 24 20 15 10 2 2 54 26 60
2018 Compliance, inspection and enforcement 46 20 8 10 12 4 0 68 24 48
2018 Communications or public affairs 44 22 15 15 4 0 0 66 18 66
2018 Access to information and privacy 34 40 13 3 3 8 0 80 5 39
2018 Science and technology 46 30 5 9 9 0 0 77 18 23
2018 Legal services 50 24 6 8 7 3 2 78 16 50
2018 Administration and operations 39 34 13 8 4 3 0 75 12 164
2018 Human resources 32 42 16 9 0 2 0 75 9 42
2018 Financial management 38 44 12 4 0 1 0 83 4 60
2018 Information management 25 42 19 9 5 0 0 67 14 21
2018 Information technology 44 30 12 8 0 7 0 79 8 43
2018 Policy 31 35 8 9 12 2 2 69 23 72
2018 Project management 15 51 19 2 9 3 0 68 12 35
2018 Other services to the public 46 30 15 3 3 3 0 79 6 29
2018 None of the above 36 26 18 7 9 0 4 64 17 53
2017 Client contact centre 54 32 5 5 0 4 0 89 5 22
2017 Federal regulators 29 29 16 20 5 2 0 59 25 60
2017 Compliance, inspection and enforcement 45 24 15 6 8 2 0 71 14 41
2017 Communications or public affairs 26 37 8 12 14 3 0 65 27 61
2017 Access to information and privacy 38 24 22 5 4 7 0 67 9 26
2017 Science and technology 62 20 3 3 12 0 0 82 15 27
2017 Legal services 53 18 8 12 6 3 0 73 18 52
2017 Administration and operations 35 35 12 5 8 5 0 73 14 177
2017 Human resources 38 26 15 16 3 2 0 66 19 39
2017 Financial management 41 35 13 4 6 1 0 77 10 61
2017 Information management 33 52 6 5 4 0 0 85 9 21
2017 Information technology 37 32 17 8 1 5 0 73 9 51
2017 Policy 37 36 14 2 7 3 0 76 9 57
2017 Project management 19 41 19 8 13 0 0 60 21 41
2017 Other services to the public 40 22 0 11 15 11 0 70 30 25
2017 None of the above 32 22 21 8 12 1 3 57 21 51
2014 Client contact centre 27 50 10 7 0 7 0 82 7 30
2014 Federal regulators 30 37 10 13 6 3 2 70 20 63
2014 Compliance, inspection and enforcement 49 24 9 4 13 0 0 73 18 45
2014 Communications or public affairs 28 41 12 7 4 7 0 75 13 68
2014 Access to information and privacy 32 20 23 16 5 5 0 55 21 44
2014 Science and technology 31 31 6 6 19 6 0 67 27 16
2014 Legal services 51 30 9 6 2 1 0 82 8 86
2014 Administration and operations 37 33 10 8 10 2 0 71 18 286
2014 Human resources 34 28 18 12 8 0 0 62 20 50
2014 Financial management 39 43 8 8 0 2 0 84 8 51
2014 Information management 24 45 10 7 7 7 0 74 15 29
2014 Information technology 49 16 16 10 3 6 0 69 14 68
2014 Other services to the public 40 33 8 10 10 0 0 73 20 40
2014 None of the above 39 29 10 8 9 3 1 71 18 138

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 41 30 13 3 9 4 0 74 13 28
2018 Federal regulators 30 18 12 23 15 0 2 49 38 60
2018 Compliance, inspection and enforcement 38 28 10 4 21 0 0 66 25 48
2018 Communications or public affairs 45 28 12 12 4 0 0 73 16 66
2018 Access to information and privacy 46 30 11 5 3 5 0 81 8 39
2018 Science and technology 44 25 13 9 9 0 0 69 18 23
2018 Legal services 46 22 8 15 7 0 2 70 22 50
2018 Administration and operations 40 32 12 10 4 2 0 74 14 163
2018 Human resources 23 50 18 2 2 4 0 77 5 42
2018 Financial management 36 47 11 5 2 0 0 83 6 60
2018 Information management 35 36 20 5 6 0 0 70 10 20
2018 Information technology 42 38 6 7 5 2 0 81 12 43
2018 Policy 33 24 11 20 9 1 2 58 31 71
2018 Project management 12 54 16 11 7 0 0 66 19 35
2018 Other services to the public 36 34 18 0 6 6 0 74 6 29
2018 None of the above 38 24 13 7 13 0 4 66 21 54
2017 Client contact centre 46 35 15 5 0 0 0 80 5 22
2017 Federal regulators 31 20 17 23 9 0 0 51 32 60
2017 Compliance, inspection and enforcement 43 27 18 2 8 2 0 72 10 41
2017 Communications or public affairs 33 32 11 8 13 3 0 67 22 61
2017 Access to information and privacy 36 28 23 4 4 5 0 68 8 26
2017 Science and technology 54 28 3 3 12 0 0 82 15 27
2017 Legal services 52 15 10 18 6 0 0 67 24 51
2017 Administration and operations 35 34 13 9 7 3 0 70 17 177
2017 Human resources 31 28 22 14 3 2 0 60 17 39
2017 Financial management 48 32 9 5 4 1 0 81 9 61
2017 Information management 41 44 10 0 4 0 0 85 4 21
2017 Information technology 36 28 22 10 2 2 0 65 12 50
2017 Policy 33 39 11 12 5 0 0 72 17 57
2017 Project management 24 21 25 21 9 0 0 45 30 41
2017 Other services to the public 41 17 7 15 12 7 0 63 29 25
2017 None of the above 34 24 14 8 17 0 3 60 26 50
2014 Client contact centre 27 47 13 13 0 0 0 73 13 30
2014 Federal regulators 31 34 15 10 10 0 2 66 20 62
2014 Compliance, inspection and enforcement 47 24 11 4 13 0 0 71 18 45
2014 Communications or public affairs 28 43 12 10 4 3 0 73 15 68
2014 Access to information and privacy 30 23 18 14 16 0 0 52 30 44
2014 Science and technology 25 38 6 6 19 0 6 67 27 16
2014 Legal services 53 28 7 8 3 0 0 81 12 86
2014 Administration and operations 35 32 13 9 10 1 0 67 19 286
2014 Human resources 34 26 18 12 8 2 0 61 20 50
2014 Financial management 49 29 14 8 0 0 0 78 8 51
2014 Information management 31 38 14 3 10 3 0 71 14 29
2014 Information technology 41 31 16 7 3 1 0 73 10 68
2014 Other services to the public 43 25 10 18 5 0 0 68 23 40
2014 None of the above 35 26 14 13 9 1 1 62 23 138

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 27 21 20 4 12 15 0 57 20 28
2018 Federal regulators 20 12 18 27 21 0 2 32 49 61
2018 Compliance, inspection and enforcement 27 27 21 7 15 2 0 55 23 48
2018 Communications or public affairs 27 34 12 19 5 1 0 62 25 66
2018 Access to information and privacy 29 28 15 21 3 5 0 60 24 39
2018 Science and technology 28 45 3 15 9 0 0 73 24 22
2018 Legal services 40 26 7 15 10 0 2 67 26 49
2018 Administration and operations 29 34 16 12 5 4 0 66 18 163
2018 Human resources 17 46 26 2 5 4 0 65 8 42
2018 Financial management 30 41 24 1 3 0 0 71 5 59
2018 Information management 31 42 5 17 6 0 0 73 23 20
2018 Information technology 25 35 11 18 6 5 0 64 25 43
2018 Policy 24 30 7 22 9 5 2 59 34 72
2018 Project management 6 44 19 19 9 3 0 51 29 35
2018 Other services to the public 32 38 11 3 6 10 0 78 10 29
2018 None of the above 27 22 20 14 12 2 4 52 27 54
2017 Client contact centre 21 41 10 15 0 13 0 71 17 22
2017 Federal regulators 21 19 20 23 15 2 0 41 39 60
2017 Compliance, inspection and enforcement 43 19 23 7 8 0 0 63 15 41
2017 Communications or public affairs 19 37 13 13 13 4 0 59 27 61
2017 Access to information and privacy 14 32 15 27 7 5 0 49 36 26
2017 Science and technology 41 35 9 0 15 0 0 76 15 27
2017 Legal services 47 17 12 6 12 6 0 68 19 52
2017 Administration and operations 31 34 13 12 7 3 0 67 19 177
2017 Human resources 30 32 14 20 3 2 0 63 23 39
2017 Financial management 35 39 13 3 7 3 0 76 11 61
2017 Information management 32 49 6 5 4 5 0 85 9 21
2017 Information technology 29 27 24 14 2 4 0 58 17 51
2017 Policy 21 39 14 14 7 4 0 63 22 56
2017 Project management 15 34 18 17 16 0 0 49 34 41
2017 Other services to the public 33 17 15 8 12 14 0 59 23 25
2017 None of the above 34 20 11 14 17 2 3 57 32 50
2014 Client contact centre 20 37 20 13 3 7 0 61 18 30
2014 Federal regulators 21 35 19 13 11 0 2 56 24 63
2014 Compliance, inspection and enforcement 36 22 18 11 11 2 0 59 23 45
2014 Communications or public affairs 24 38 18 9 4 7 0 67 14 68
2014 Access to information and privacy 25 20 11 23 20 0 0 45 43 44
2014 Science and technology 25 31 13 6 19 0 6 60 27 16
2014 Legal services 41 35 9 10 3 1 0 76 14 86
2014 Administration and operations 27 34 16 12 8 3 0 63 21 287
2014 Human resources 22 36 14 16 8 4 0 60 25 50
2014 Financial management 43 29 14 12 2 0 0 73 14 51
2014 Information management 24 34 7 14 7 14 0 68 24 29
2014 Information technology 32 32 21 6 1 7 0 70 8 68
2014 Other services to the public 35 25 15 10 8 8 0 65 19 40
2014 None of the above 29 26 17 14 9 4 1 58 24 138

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 31 29 22 6 12 0 0 60 18 28
2018 Federal regulators 17 23 18 29 11 0 2 40 41 61
2018 Compliance, inspection and enforcement 27 30 16 7 20 0 0 57 27 47
2018 Communications or public affairs 29 35 15 14 7 0 0 64 21 66
2018 Access to information and privacy 33 41 10 8 5 3 0 76 13 39
2018 Science and technology 24 55 3 12 5 0 0 79 18 23
2018 Legal services 38 22 4 19 15 0 2 61 35 50
2018 Administration and operations 29 32 19 14 6 1 0 61 20 164
2018 Human resources 24 36 24 9 5 2 0 61 15 42
2018 Financial management 21 48 14 13 2 2 0 71 15 60
2018 Information management 34 44 0 16 5 0 0 78 22 21
2018 Information technology 32 35 11 13 3 5 0 71 17 43
2018 Policy 21 32 15 16 11 5 0 56 28 72
2018 Project management 9 40 13 26 9 3 0 50 36 34
2018 Other services to the public 25 37 6 14 7 7 4 69 24 29
2018 None of the above 25 28 14 13 13 2 4 56 29 54
2017 Client contact centre 33 37 5 14 11 0 0 70 25 22
2017 Federal regulators 19 29 14 30 8 0 0 48 39 60
2017 Compliance, inspection and enforcement 31 35 15 11 5 2 0 68 17 41
2017 Communications or public affairs 21 34 12 19 11 3 0 57 31 61
2017 Access to information and privacy 18 38 7 26 9 4 0 57 36 26
2017 Science and technology 38 32 15 0 15 0 0 70 15 27
2017 Legal services 36 26 10 16 11 2 0 63 27 52
2017 Administration and operations 30 29 15 16 8 2 0 61 24 177
2017 Human resources 32 36 11 13 6 2 0 69 19 39
2017 Financial management 31 39 14 9 6 1 0 71 15 60
2017 Information management 33 48 10 5 4 0 0 81 9 21
2017 Information technology 31 42 7 12 4 2 2 76 17 51
2017 Policy 23 41 13 13 9 2 0 65 22 57
2017 Project management 12 41 10 19 18 0 0 54 37 41
2017 Other services to the public 38 20 4 24 4 11 0 65 31 25
2017 None of the above 29 20 15 9 21 0 5 52 32 51
2014 Client contact centre 27 37 10 20 7 0 0 63 27 30
2014 Federal regulators 24 35 16 16 6 0 3 61 23 63
2014 Compliance, inspection and enforcement 33 24 16 9 16 0 2 59 25 45
2014 Communications or public affairs 22 38 13 22 3 1 0 61 25 68
2014 Access to information and privacy 23 16 18 25 18 0 0 39 43 44
2014 Science and technology 44 19 6 13 19 0 0 63 31 16
2014 Legal services 44 26 8 17 5 0 0 70 22 86
2014 Administration and operations 24 35 14 12 11 2 0 61 24 288
2014 Human resources 26 28 10 22 12 2 0 55 35 50
2014 Financial management 33 41 12 8 4 2 0 76 12 51
2014 Information management 21 41 17 7 3 7 3 69 12 29
2014 Information technology 38 41 10 7 1 1 0 81 9 68
2014 Other services to the public 35 15 20 15 10 5 0 53 26 40
2014 None of the above 23 28 16 16 14 1 1 52 31 138
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 44 27 13 0 15 0 0 71 15 28
2018 Federal regulators 31 26 15 17 10 0 2 59 27 61
2018 Compliance, inspection and enforcement 46 16 16 20 0 2 0 64 20 48
2018 Communications or public affairs 47 30 12 4 7 0 0 77 11 66
2018 Access to information and privacy 41 33 13 8 3 3 0 76 11 39
2018 Science and technology 43 28 22 0 7 0 0 72 7 23
2018 Legal services 29 44 10 4 8 2 4 78 12 49
2018 Administration and operations 39 33 13 9 5 0 0 73 14 164
2018 Human resources 35 46 13 7 0 0 0 80 7 42
2018 Financial management 46 30 12 9 2 0 0 77 11 61
2018 Information management 36 29 19 16 0 0 0 65 16 20
2018 Information technology 44 24 18 10 4 0 0 68 14 43
2018 Policy 37 37 8 9 9 0 0 74 18 71
2018 Project management 37 44 18 0 0 0 0 82 0 35
2018 Other services to the public 46 21 12 4 13 4 0 70 18 28
2018 None of the above 26 37 11 7 16 2 0 65 24 53
2017 Client contact centre 33 38 10 20 0 0 0 71 20 22
2017 Federal regulators 30 30 28 5 7 0 0 59 12 60
2017 Compliance, inspection and enforcement 41 34 5 15 3 2 0 77 19 41
2017 Communications or public affairs 29 51 3 7 8 1 0 82 15 61
2017 Access to information and privacy 38 40 14 4 5 0 0 77 9 26
2017 Science and technology 46 35 0 11 8 0 0 81 19 27
2017 Legal services 28 48 9 12 4 0 0 76 15 52
2017 Administration and operations 32 36 13 10 9 1 0 69 18 176
2017 Human resources 44 23 23 5 5 0 0 67 9 39
2017 Financial management 47 36 4 6 8 0 0 83 13 61
2017 Information management 48 29 5 14 4 0 0 77 18 21
2017 Information technology 42 32 18 2 5 0 0 74 7 51
2017 Policy 41 38 9 8 3 0 0 80 11 57
2017 Project management 24 34 12 8 21 0 0 58 29 41
2017 Other services to the public 35 24 20 15 4 0 3 61 19 25
2017 None of the above 28 38 14 11 9 0 0 66 19 51
2014 Client contact centre 27 40 20 13 0 0 0 67 13 30
2014 Federal regulators 30 24 13 11 14 0 8 59 28 63
2014 Compliance, inspection and enforcement 38 33 11 7 9 0 2 73 16 45
2014 Communications or public affairs 34 41 6 12 4 1 1 77 17 68
2014 Access to information and privacy 30 39 7 11 14 0 0 68 25 44
2014 Science and technology 44 25 0 13 19 0 0 69 31 16
2014 Legal services 48 28 8 10 5 0 1 76 15 86
2014 Administration and operations 34 30 12 15 9 0 0 64 23 288
2014 Human resources 40 32 8 18 2 0 0 72 20 50
2014 Financial management 41 37 12 8 2 0 0 78 10 51
2014 Information management 28 45 10 10 7 0 0 72 17 29
2014 Information technology 35 43 12 9 1 0 0 78 10 68
2014 Other services to the public 25 50 8 10 5 3 0 77 15 40
2014 None of the above 29 32 14 16 7 0 1 62 24 138

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 52 29 6 0 12 0 0 82 12 28
2018 Federal regulators 36 36 8 11 8 0 0 73 19 61
2018 Compliance, inspection and enforcement 47 29 10 8 5 2 0 78 12 48
2018 Communications or public affairs 31 44 8 15 1 0 0 76 16 65
2018 Access to information and privacy 32 47 8 8 6 0 0 79 13 39
2018 Science and technology 28 35 20 9 9 0 0 63 18 23
2018 Legal services 39 39 10 4 8 0 0 78 12 49
2018 Administration and operations 43 40 10 4 3 1 0 83 7 165
2018 Human resources 28 62 8 2 0 0 0 90 2 42
2018 Financial management 42 40 15 3 0 0 0 82 3 61
2018 Information management 38 28 23 11 0 0 0 67 11 21
2018 Information technology 26 51 9 12 2 0 0 77 14 44
2018 Policy 26 34 15 12 13 0 0 60 25 72
2018 Project management 15 57 16 9 2 0 0 72 12 35
2018 Other services to the public 30 63 0 4 3 0 0 94 6 28
2018 None of the above 43 38 5 8 6 0 0 81 14 52
2017 Client contact centre 42 43 11 0 4 0 0 85 4 22
2017 Federal regulators 40 39 11 8 2 0 0 79 9 60
2017 Compliance, inspection and enforcement 44 43 8 3 2 0 0 87 5 41
2017 Communications or public affairs 24 47 9 9 11 0 0 71 20 61
2017 Access to information and privacy 33 46 8 12 0 0 0 80 12 26
2017 Science and technology 40 47 3 6 4 0 0 88 10 27
2017 Legal services 37 38 4 13 6 2 0 76 20 52
2017 Administration and operations 36 38 8 12 4 1 0 75 16 177
2017 Human resources 49 30 13 3 3 2 0 81 6 39
2017 Financial management 50 25 10 11 4 0 0 75 15 61
2017 Information management 30 52 15 0 4 0 0 81 4 21
2017 Information technology 37 42 12 7 2 0 0 79 9 51
2017 Policy 36 38 11 4 11 0 0 74 15 57
2017 Project management 14 49 7 15 14 0 0 63 29 41
2017 Other services to the public 39 46 8 7 0 0 0 85 7 25
2017 None of the above 39 35 6 15 6 0 0 73 21 51

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 3 21 24 9 12 23 8 35 31 28
2018 Federal regulators 15 26 16 21 12 10 0 46 36 61
2018 Compliance, inspection and enforcement 21 18 19 18 9 16 0 46 31 47
2018 Communications or public affairs 22 14 24 17 6 15 2 43 28 65
2018 Access to information and privacy 24 33 10 8 5 15 5 71 16 39
2018 Science and technology 17 22 10 11 20 14 7 49 38 23
2018 Legal services 24 18 18 7 7 26 0 57 19 50
2018 Administration and operations 19 26 24 12 6 13 1 52 21 164
2018 Human resources 15 32 24 17 0 4 8 54 19 42
2018 Financial management 23 28 13 10 3 9 13 67 17 61
2018 Information management 17 15 18 5 11 31 5 49 24 21
2018 Information technology 23 32 13 11 9 10 2 63 23 44
2018 Policy 7 18 15 21 15 20 5 34 47 71
2018 Project management 13 26 18 7 8 22 6 54 21 35
2018 Other services to the public 15 22 18 10 6 25 3 52 23 28
2018 None of the above 17 21 22 2 17 15 6 48 24 53
2017 Client contact centre 32 21 14 11 0 18 4 68 14 22
2017 Federal regulators 11 33 10 16 15 16 0 51 37 60
2017 Compliance, inspection and enforcement 19 32 7 15 10 17 0 61 31 41
2017 Communications or public affairs 11 25 19 12 10 16 6 47 29 61
2017 Access to information and privacy 18 25 14 12 9 22 0 55 27 26
2017 Science and technology 14 15 11 10 20 28 2 42 42 27
2017 Legal services 20 26 12 12 9 17 5 58 27 52
2017 Administration and operations 17 26 17 14 6 16 4 54 24 176
2017 Human resources 36 27 12 6 8 10 0 71 15 38
2017 Financial management 23 31 13 9 7 12 5 64 19 61
2017 Information management 20 29 14 0 9 20 9 68 13 21
2017 Information technology 20 21 24 10 7 17 2 50 21 51
2017 Policy 19 16 19 7 5 25 9 54 18 57
2017 Project management 7 26 23 17 16 7 4 37 37 41
2017 Other services to the public 8 31 21 11 7 22 0 50 24 25
2017 None of the above 18 22 19 16 4 17 3 51 26 51
2014 Client contact centre 17 27 10 10 13 20 3 57 30 30
2014 Federal regulators 10 29 14 17 11 11 8 47 35 63
2014 Compliance, inspection and enforcement 16 18 13 11 18 20 4 44 38 45
2014 Communications or public affairs 19 21 12 22 7 16 3 49 36 68
2014 Access to information and privacy 9 16 18 20 14 20 2 32 44 44
2014 Science and technology 19 19 0 31 6 19 6 50 50 16
2014 Legal services 27 19 9 10 9 14 12 61 27 86
2014 Administration and operations 11 27 15 12 16 15 3 47 34 287
2014 Human resources 36 24 12 6 2 8 12 75 10 50
2014 Financial management 29 27 14 12 4 14 0 66 18 51
2014 Information management 10 17 31 7 7 24 3 38 19 29
2014 Information technology 25 24 25 6 7 12 1 56 15 68
2014 Other services to the public 13 23 18 10 15 15 8 45 32 40
2014 None of the above 17 22 13 20 11 12 6 47 37 138

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 53 33 4 0 6 3 0 89 6 28
2018 Federal regulators 35 35 12 11 3 0 3 72 15 60
2018 Compliance, inspection and enforcement 53 23 5 11 2 2 4 81 14 48
2018 Communications or public affairs 47 34 7 7 5 0 0 81 12 65
2018 Access to information and privacy 52 28 8 10 0 0 3 82 10 39
2018 Science and technology 31 34 11 21 3 0 0 65 24 22
2018 Legal services 53 20 10 4 5 2 6 79 10 50
2018 Administration and operations 43 39 9 3 4 1 1 83 7 162
2018 Human resources 48 33 3 11 2 0 2 83 14 42
2018 Financial management 62 26 9 3 0 0 0 88 3 61
2018 Information management 60 14 9 11 0 5 0 78 12 20
2018 Information technology 45 35 7 11 0 2 0 82 11 43
2018 Policy 50 22 10 9 8 0 1 73 17 72
2018 Project management 45 38 15 2 0 0 0 82 2 35
2018 Other services to the public 49 31 14 6 0 0 0 80 6 29
2018 None of the above 39 32 7 6 11 0 5 75 18 53
2017 Client contact centre 33 41 20 5 0 0 0 74 5 22
2017 Federal regulators 36 32 12 14 2 0 5 71 17 60
2017 Compliance, inspection and enforcement 42 37 8 8 0 0 5 83 9 41
2017 Communications or public affairs 32 39 10 9 10 0 0 71 18 61
2017 Access to information and privacy 46 30 15 9 0 0 0 77 9 26
2017 Science and technology 39 32 10 8 8 0 4 73 16 27
2017 Legal services 52 27 4 15 0 0 2 80 16 52
2017 Administration and operations 45 31 11 6 5 1 1 77 12 177
2017 Human resources 50 26 17 5 3 0 0 76 8 39
2017 Financial management 61 23 8 5 3 0 0 84 8 61
2017 Information management 49 47 0 0 4 0 0 96 4 21
2017 Information technology 38 38 10 11 4 0 0 75 14 50
2017 Policy 47 34 7 10 2 0 0 81 12 57
2017 Project management 32 35 7 11 15 0 0 67 25 41
2017 Other services to the public 40 22 15 16 0 0 6 67 17 25
2017 None of the above 54 25 3 10 4 0 3 82 15 51
2014 Client contact centre 50 23 23 3 0 0 0 73 3 30
2014 Federal regulators 27 40 13 6 5 0 10 74 12 63
2014 Compliance, inspection and enforcement 49 29 7 4 7 0 4 81 12 45
2014 Communications or public affairs 47 34 7 9 1 0 1 82 10 68
2014 Access to information and privacy 50 30 9 5 5 0 2 81 9 44
2014 Science and technology 44 38 6 0 13 0 0 81 13 16
2014 Legal services 47 33 9 6 5 0 0 80 11 85
2014 Administration and operations 40 32 13 8 6 0 1 73 14 288
2014 Human resources 56 32 2 2 6 0 2 90 8 50
2014 Financial management 55 25 8 12 0 0 0 80 12 51
2014 Information management 41 34 17 3 0 0 3 79 4 29
2014 Information technology 43 43 9 1 4 0 0 85 6 68
2014 Other services to the public 45 30 10 10 3 0 3 77 13 40
2014 None of the above 36 34 10 9 7 1 4 73 17 138

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Federal regulators 35 35 7 11 8 0 4 73 20 26
2018 Communications or public affairs 54 18 5 0 5 0 19 88 6 17
2018 Access to information and privacy 51 31 0 0 0 0 19 100 0 10
2018 Legal services 57 16 8 11 0 0 8 79 12 12
2018 Administration and operations 39 30 24 0 4 0 2 71 4 43
2018 Human resources 25 36 13 6 0 0 20 76 8 15
2018 Financial management 49 20 10 4 0 4 13 83 5 24
2018 Information technology 62 16 15 0 0 7 0 84 0 14
2018 Policy 7 20 20 27 0 0 26 36 36 16
2018 None of the above 44 7 13 0 0 0 36 79 0 13
2017 Federal regulators 54 17 14 12 4 0 0 71 16 24
2017 Compliance, inspection and enforcement 40 38 0 8 0 6 8 91 9 15
2017 Communications or public affairs 25 24 20 16 0 0 15 58 19 16
2017 Legal services 58 8 23 11 0 0 0 66 11 10
2017 Administration and operations 37 40 8 15 0 0 0 77 15 42
2017 Human resources 46 27 0 12 7 0 9 79 21 16
2017 Financial management 48 26 9 0 6 0 10 83 7 30
2017 Information technology 49 32 11 0 0 0 7 88 0 14
2017 Policy 19 27 7 0 6 5 37 78 11 15
2017 Project management 15 58 8 0 19 0 0 73 19 11
2017 None of the above 28 38 14 0 0 0 21 83 0 14
2014 Federal regulators 26 21 3 18 6 6 21 64 32 34
2014 Communications or public affairs 18 59 5 0 0 5 14 94 0 22
2014 Access to information and privacy 36 36 0 0 0 0 27 100 0 11
2014 Legal services 64 7 7 21 0 0 0 71 21 14
2014 Administration and operations 36 37 10 4 1 3 9 82 6 70
2014 Human resources 62 23 8 0 0 0 8 92 0 13
2014 Financial management 39 35 13 4 0 4 4 81 5 23
2014 Information technology 58 21 5 5 5 5 0 83 11 19
2014 None of the above 30 41 14 0 3 3 11 81 3 37

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 35 28 17 4 12 0 4 65 17 28
2018 Federal regulators 33 51 5 8 3 0 0 84 11 61
2018 Compliance, inspection and enforcement 42 31 10 10 7 0 0 73 17 48
2018 Communications or public affairs 32 38 12 8 4 2 4 74 13 66
2018 Access to information and privacy 37 38 12 8 6 0 0 75 13 39
2018 Science and technology 22 43 9 20 4 0 3 67 24 23
2018 Legal services 50 30 4 10 0 0 6 85 11 50
2018 Administration and operations 38 41 9 8 2 0 2 80 11 165
2018 Human resources 45 40 6 7 2 0 0 85 9 42
2018 Financial management 57 37 6 0 0 0 0 94 0 61
2018 Information management 53 38 9 0 0 0 0 91 0 21
2018 Information technology 45 42 9 2 2 0 0 87 4 44
2018 Policy 22 49 10 10 9 0 0 70 19 72
2018 Project management 28 44 5 17 5 0 0 72 22 35
2018 Other services to the public 22 53 11 3 7 0 3 78 10 29
2018 None of the above 36 42 5 7 5 0 5 82 13 53
2017 Client contact centre 29 67 0 0 0 0 4 100 0 22
2017 Federal regulators 38 44 7 7 5 0 0 81 12 60
2017 Compliance, inspection and enforcement 46 33 7 5 9 0 0 79 14 41
2017 Communications or public affairs 35 35 13 8 7 1 2 71 15 61
2017 Access to information and privacy 34 43 7 7 9 0 0 77 16 26
2017 Science and technology 26 51 7 4 8 5 0 80 12 27
2017 Legal services 50 37 6 8 0 0 0 86 8 51
2017 Administration and operations 43 34 7 11 4 0 0 77 16 177
2017 Human resources 55 18 13 6 6 0 2 74 12 39
2017 Financial management 64 26 5 3 1 1 0 91 4 61
2017 Information management 53 34 10 0 0 0 4 90 0 21
2017 Information technology 45 39 8 4 4 0 0 84 8 51
2017 Policy 36 19 15 13 14 2 0 56 28 57
2017 Project management 22 43 8 12 14 0 0 66 26 41
2017 Other services to the public 40 33 12 11 0 4 0 76 11 25
2017 None of the above 46 27 8 9 10 0 0 73 19 50
2014 Client contact centre 43 27 7 13 7 0 3 72 21 30
2014 Federal regulators 41 32 11 6 3 0 6 78 10 63
2014 Compliance, inspection and enforcement 38 40 4 7 9 0 2 80 16 45
2014 Communications or public affairs 53 22 13 12 0 0 0 75 12 68
2014 Access to information and privacy 20 27 14 23 16 0 0 48 39 44
2014 Science and technology 31 31 6 6 19 0 6 67 27 16
2014 Legal services 65 20 8 6 1 0 0 85 7 86
2014 Administration and operations 43 33 9 10 4 0 0 77 15 288
2014 Human resources 56 20 16 4 2 0 2 78 6 50
2014 Financial management 53 39 4 4 0 0 0 92 4 51
2014 Information management 45 34 7 14 0 0 0 79 14 29
2014 Information technology 41 37 6 7 7 0 1 79 15 68
2014 Other services to the public 38 28 10 23 3 0 0 65 25 40
2014 None of the above 38 34 11 8 7 1 1 74 15 138

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 44 30 18 6 3 0 0 74 9 28
2018 Federal regulators 46 46 7 2 0 0 0 92 2 61
2018 Compliance, inspection and enforcement 54 39 5 2 0 0 0 93 2 47
2018 Communications or public affairs 55 28 4 10 3 0 0 83 13 66
2018 Access to information and privacy 52 38 3 5 3 0 0 89 8 39
2018 Science and technology 59 34 7 0 0 0 0 93 0 23
2018 Legal services 60 32 4 4 0 0 0 91 4 50
2018 Administration and operations 49 37 6 4 4 0 0 86 8 165
2018 Human resources 66 34 0 0 0 0 0 100 0 41
2018 Financial management 57 36 5 0 2 0 0 93 2 61
2018 Information management 42 34 14 11 0 0 0 76 11 21
2018 Information technology 63 26 9 0 2 0 0 89 2 44
2018 Policy 55 29 8 6 1 0 0 84 8 71
2018 Project management 47 42 8 3 0 0 0 88 3 35
2018 Other services to the public 52 37 4 4 3 0 0 89 7 29
2018 None of the above 64 20 6 2 8 0 0 84 10 53
2017 Client contact centre 41 46 9 4 0 0 0 87 4 22
2017 Federal regulators 49 38 7 3 3 0 0 87 7 60
2017 Compliance, inspection and enforcement 62 27 11 0 0 0 0 89 0 41
2017 Communications or public affairs 52 32 8 6 2 0 0 85 8 61
2017 Access to information and privacy 55 30 15 0 0 0 0 85 0 26
2017 Science and technology 81 13 6 0 0 0 0 94 0 27
2017 Legal services 64 29 0 8 0 0 0 92 8 52
2017 Administration and operations 45 30 11 8 5 1 0 75 14 177
2017 Human resources 59 36 2 3 0 0 0 95 3 39
2017 Financial management 59 23 10 6 2 0 0 83 7 61
2017 Information management 36 48 10 0 0 0 6 89 0 21
2017 Information technology 61 27 7 4 0 0 0 89 4 51
2017 Policy 64 26 3 4 3 0 0 90 7 57
2017 Project management 50 38 5 7 0 0 0 88 7 40
2017 Other services to the public 48 36 10 6 0 0 0 84 6 24
2017 None of the above 50 39 4 4 2 0 0 89 7 51
2014 Client contact centre 47 40 10 3 0 0 0 87 3 30
2014 Federal regulators 40 44 8 6 2 0 0 84 8 63
2014 Compliance, inspection and enforcement 44 40 4 7 4 0 0 84 11 45
2014 Communications or public affairs 51 38 6 1 3 0 0 90 4 68
2014 Access to information and privacy 34 41 14 7 5 0 0 75 11 44
2014 Science and technology 69 19 6 6 0 0 0 88 6 16
2014 Legal services 71 22 5 2 0 0 0 93 2 86
2014 Administration and operations 41 31 14 9 5 0 0 72 14 288
2014 Human resources 68 22 6 2 2 0 0 90 4 50
2014 Financial management 67 29 4 0 0 0 0 96 0 51
2014 Information management 24 45 17 10 3 0 0 69 14 29
2014 Information technology 56 40 4 0 0 0 0 96 0 68
2014 Other services to the public 55 25 13 5 3 0 0 80 8 40
2014 None of the above 54 25 9 8 4 0 0 79 12 138

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 52 33 6 7 3 0 0 84 9 27
2018 Federal regulators 49 41 7 3 0 0 0 90 3 60
2018 Compliance, inspection and enforcement 51 41 2 6 0 0 0 92 6 48
2018 Communications or public affairs 59 24 7 6 5 0 0 83 10 63
2018 Access to information and privacy 67 25 5 0 3 0 0 92 3 39
2018 Science and technology 44 47 3 5 0 0 0 91 5 23
2018 Legal services 62 28 6 4 0 0 0 90 4 50
2018 Administration and operations 53 35 4 3 4 0 0 89 7 164
2018 Human resources 70 27 2 0 0 0 0 98 0 40
2018 Financial management 60 35 2 2 2 0 0 95 3 60
2018 Information management 54 24 15 6 0 0 0 78 6 21
2018 Information technology 61 31 6 0 2 0 0 92 2 44
2018 Policy 51 37 7 4 1 0 0 88 5 71
2018 Project management 47 32 16 3 2 0 0 79 5 35
2018 Other services to the public 63 26 4 4 3 0 0 89 7 29
2018 None of the above 58 24 8 2 8 0 0 82 9 53
2017 Client contact centre 32 63 0 5 0 0 0 95 5 22
2017 Federal regulators 64 27 6 3 0 0 0 90 3 60
2017 Compliance, inspection and enforcement 59 34 5 2 0 0 0 93 2 41
2017 Communications or public affairs 49 36 4 8 3 0 0 86 10 61
2017 Access to information and privacy 73 16 11 0 0 0 0 89 0 26
2017 Science and technology 74 23 3 0 0 0 0 97 0 27
2017 Legal services 68 21 4 6 0 0 0 90 6 52
2017 Administration and operations 47 32 11 4 5 1 1 80 9 176
2017 Human resources 58 39 0 3 0 0 0 97 3 39
2017 Financial management 67 27 2 4 0 0 0 94 4 61
2017 Information management 46 48 6 0 0 0 0 94 0 21
2017 Information technology 63 25 8 3 2 0 0 87 5 51
2017 Policy 64 29 2 2 3 0 0 93 5 57
2017 Project management 51 33 2 6 8 0 0 84 13 41
2017 Other services to the public 31 61 5 3 0 0 0 92 3 25
2017 None of the above 55 36 0 4 5 0 0 92 8 51
2014 Client contact centre 47 43 7 3 0 0 0 90 3 30
2014 Federal regulators 46 44 3 5 2 0 0 90 6 63
2014 Compliance, inspection and enforcement 60 36 2 0 2 0 0 96 2 45
2014 Communications or public affairs 60 28 7 4 0 0 0 88 4 68
2014 Access to information and privacy 50 32 14 5 0 0 0 82 5 44
2014 Science and technology 75 19 0 6 0 0 0 94 6 16
2014 Legal services 77 20 2 1 0 0 0 97 1 86
2014 Administration and operations 47 33 9 7 3 0 0 80 10 287
2014 Human resources 62 26 0 10 2 0 0 88 12 50
2014 Financial management 80 16 2 2 0 0 0 96 2 51
2014 Information management 41 31 14 10 3 0 0 72 14 29
2014 Information technology 71 22 4 0 3 0 0 93 3 68
2014 Other services to the public 50 38 5 5 3 0 0 88 8 40
2014 None of the above 54 28 6 7 4 0 0 83 12 138

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Client contact centre 24 31 10 8 16 12 0 62 27 27
2018 Federal regulators 30 28 8 31 3 0 0 58 34 61
2018 Compliance, inspection and enforcement 31 34 10 7 13 4 2 69 21 48
2018 Communications or public affairs 32 30 8 17 9 3 0 65 27 66
2018 Access to information and privacy 30 31 15 16 5 3 0 63 21 39
2018 Science and technology 27 35 13 22 4 0 0 62 25 23
2018 Legal services 37 24 15 12 9 2 0 63 22 50
2018 Administration and operations 37 30 15 8 9 1 0 68 17 162
2018 Human resources 50 33 8 7 0 2 0 85 7 41
2018 Financial management 40 39 11 6 2 1 1 81 8 61
2018 Information management 34 32 23 6 0 5 0 70 6 20
2018 Information technology 29 44 14 10 0 4 0 76 10 44
2018 Policy 27 29 13 19 8 4 0 59 28 71
2018 Project management 17 34 27 5 5 13 0 58 12 35
2018 Other services to the public 38 33 7 8 10 4 0 74 19 27
2018 None of the above 33 31 14 7 11 3 0 67 19 54
2017 Client contact centre 31 33 15 8 0 14 0 74 9 22
2017 Federal regulators 33 31 16 12 9 0 0 64 21 60
2017 Compliance, inspection and enforcement 48 24 15 10 3 0 0 73 13 41
2017 Communications or public affairs 25 32 10 22 3 8 0 62 27 61
2017 Access to information and privacy 33 21 18 11 14 4 0 56 26 26
2017 Science and technology 31 45 10 4 11 0 0 75 15 27
2017 Legal services 46 34 7 6 6 0 0 81 13 52
2017 Administration and operations 34 29 15 10 7 5 0 66 19 177
2017 Human resources 56 29 8 8 0 0 0 85 8 38
2017 Financial management 58 32 3 2 3 3 0 93 4 61
2017 Information management 39 23 10 5 0 14 9 80 7 21
2017 Information technology 41 32 16 3 3 2 2 76 7 51
2017 Policy 31 29 7 11 5 16 0 72 20 57
2017 Project management 19 32 10 18 21 0 0 51 39 41
2017 Other services to the public 36 30 11 7 4 11 0 75 12 25
2017 None of the above 36 31 9 9 13 3 0 68 23 51
2014 Client contact centre 37 33 17 7 3 3 0 72 10 30
2014 Federal regulators 35 25 11 14 8 5 2 64 24 63
2014 Compliance, inspection and enforcement 36 29 11 7 11 4 2 69 19 45
2014 Communications or public affairs 40 25 15 13 3 3 0 68 17 67
2014 Access to information and privacy 18 36 14 16 16 0 0 55 32 44
2014 Science and technology 31 38 13 0 19 0 0 69 19 16
2014 Legal services 53 23 9 7 1 6 0 81 9 86
2014 Administration and operations 34 28 12 12 10 3 0 65 23 288
2014 Human resources 46 30 10 8 2 4 0 79 10 50
2014 Financial management 51 35 10 0 2 2 0 88 2 51
2014 Information management 32 36 14 4 4 7 4 76 8 28
2014 Information technology 37 37 13