2018 Public Service Employee Survey Results by Theme for Office of the Privacy Commissioner of Canada by Question 27. Are you a supervisor?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 41 0 9 6 0 0 85 15 34
2018 Non-supervisor 32 47 12 5 3 0 0 80 9 93
2017 Supervisor 47 24 4 16 9 0 0 71 25 44
2017 Non-supervisor 31 47 12 8 2 0 0 78 9 99
2014 Supervisor 55 28 7 4 6 0 0 83 11 46
2014 Non-supervisor 35 49 6 8 2 1 0 85 9 112

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 38 6 6 3 0 0 85 9 34
2018 Non-supervisor 38 38 7 11 6 0 0 75 17 93
2017 Supervisor 36 32 7 16 9 0 0 68 25 44
2017 Non-supervisor 37 36 15 6 6 0 0 73 12 99

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 65 29 3 0 3 0 0 94 3 34
2018 Non-supervisor 42 42 11 4 1 0 0 84 5 93
2017 Supervisor 50 33 9 5 2 0 0 83 7 44
2017 Non-supervisor 48 40 6 6 0 0 0 88 6 99
2014 Supervisor 78 11 4 5 2 0 0 89 7 46
2014 Non-supervisor 68 22 7 1 1 1 0 91 2 111

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 33 6 3 3 0 0 88 6 33
2018 Non-supervisor 43 35 15 4 2 0 0 78 6 93
2017 Supervisor 37 36 4 15 8 0 0 73 23 44
2017 Non-supervisor 37 39 14 7 2 0 0 76 9 99
2014 Supervisor 64 21 7 5 4 0 0 85 9 46
2014 Non-supervisor 46 39 8 2 3 2 0 86 5 112

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 61 26 6 3 3 0 0 88 6 34
2018 Non-supervisor 46 29 15 8 2 0 0 75 10 93
2017 Supervisor 48 12 15 22 2 0 0 60 25 44
2017 Non-supervisor 46 35 10 6 2 1 0 82 8 99
2014 Supervisor 74 15 9 2 0 0 0 89 2 46
2014 Non-supervisor 43 36 11 4 4 2 0 80 8 112

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 35 6 3 3 0 0 88 6 34
2018 Non-supervisor 42 31 18 7 2 0 0 73 9 92
2017 Supervisor 44 20 19 11 6 0 0 64 18 44
2017 Non-supervisor 43 33 14 8 2 0 0 76 10 99
2014 Supervisor 67 22 9 2 0 0 0 89 2 46
2014 Non-supervisor 42 39 10 4 4 1 0 82 9 112

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 23 6 12 3 3 0 79 15 34
2018 Non-supervisor 36 24 24 9 5 2 0 61 14 93
2017 Supervisor 36 19 9 18 13 5 0 58 32 44
2017 Non-supervisor 34 27 15 10 8 5 1 65 19 98
2014 Supervisor 67 6 13 6 5 2 0 75 11 46
2014 Non-supervisor 36 27 15 10 8 4 0 66 19 112
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 59 26 12 0 0 3 0 87 0 34
2018 Non-supervisor 53 28 13 2 2 1 0 82 4 91
2017 Supervisor 53 32 3 2 2 6 2 93 4 44
2017 Non-supervisor 54 28 11 4 2 0 0 82 6 99
2014 Supervisor 71 14 9 4 0 2 0 86 4 46
2014 Non-supervisor 56 21 6 7 6 3 1 80 14 112

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 35 3 6 3 0 0 88 9 34
2018 Non-supervisor 47 30 9 10 4 0 0 77 14 91
2017 Supervisor 55 38 0 3 5 0 0 93 7 44
2017 Non-supervisor 42 34 11 7 6 0 0 76 13 99
2014 Supervisor 65 22 5 6 2 0 0 87 9 46
2014 Non-supervisor 50 31 7 5 5 1 1 83 10 112

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 59 21 12 9 0 0 0 79 9 34
2018 Non-supervisor 52 29 11 4 4 0 0 80 9 91
2017 Supervisor 53 34 5 4 2 2 0 89 6 44
2017 Non-supervisor 58 27 7 5 3 0 0 85 8 99
2014 Supervisor 70 17 7 5 2 0 0 87 7 46
2014 Non-supervisor 51 27 9 6 7 1 0 78 13 112

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 33 3 0 6 3 0 91 6 34
2018 Non-supervisor 45 32 10 5 4 3 0 80 10 93
2017 Supervisor 45 31 10 7 0 7 0 82 7 43
2017 Non-supervisor 40 37 12 7 4 1 0 77 11 99
2014 Supervisor 67 19 5 7 0 2 0 88 7 46
2014 Non-supervisor 28 45 8 6 7 6 0 77 14 112

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 41 6 6 3 0 0 85 9 34
2018 Non-supervisor 44 30 12 9 5 0 0 74 14 93
2017 Supervisor 46 25 18 7 2 2 0 72 10 44
2017 Non-supervisor 37 32 15 9 5 1 0 70 14 99
2014 Supervisor 66 27 2 2 2 0 0 93 4 46
2014 Non-supervisor 32 39 11 9 8 1 0 71 18 112

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 29 47 12 9 0 3 0 79 10 34
2018 Non-supervisor 23 40 15 14 6 1 0 64 21 93
2017 Supervisor 34 34 14 9 0 9 0 75 9 44
2017 Non-supervisor 24 37 19 9 5 6 0 65 15 99
2014 Supervisor 48 41 7 4 0 0 0 89 4 46
2014 Non-supervisor 28 32 17 11 7 5 0 63 19 112

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 50 6 9 3 0 0 82 12 34
2018 Non-supervisor 26 38 13 16 4 3 0 66 21 93
2017 Supervisor 35 33 12 18 0 2 0 70 18 44
2017 Non-supervisor 19 44 14 10 10 3 0 65 21 99
2014 Supervisor 33 51 8 2 6 0 0 83 8 46
2014 Non-supervisor 26 40 13 12 6 2 0 67 19 112
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 44 12 9 3 0 0 76 12 34
2018 Non-supervisor 36 40 7 6 11 0 0 76 17 92
2017 Supervisor 30 32 11 11 13 2 0 63 25 44
2017 Non-supervisor 38 33 13 9 6 0 0 71 15 99
2014 Supervisor 44 33 11 6 7 0 0 76 13 46
2014 Non-supervisor 37 31 17 7 7 1 0 69 14 112

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 38 9 9 0 0 0 82 9 34
2018 Non-supervisor 34 42 12 6 6 0 0 76 12 91
2017 Supervisor 38 43 12 7 2 0 0 80 8 44
2017 Non-supervisor 35 46 9 4 6 0 0 81 10 99

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 31 28 19 3 9 6 3 65 14 32
2018 Non-supervisor 10 20 18 17 7 20 7 41 34 93
2017 Supervisor 20 37 7 12 4 20 0 72 20 44
2017 Non-supervisor 10 21 15 15 13 22 4 41 38 99
2014 Supervisor 32 31 4 15 7 9 2 71 24 46
2014 Non-supervisor 11 25 15 11 13 19 6 48 33 112

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 29 9 12 3 0 0 76 15 34
2018 Non-supervisor 50 28 10 8 4 0 0 78 12 91
2017 Supervisor 48 33 9 3 7 0 0 82 10 43
2017 Non-supervisor 49 30 10 5 5 0 1 79 11 99
2014 Supervisor 52 30 11 4 2 0 0 82 7 46
2014 Non-supervisor 46 33 7 6 6 1 2 80 12 112

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 38 38 9 6 0 3 6 84 7 34
2017 Supervisor 44 23 12 5 0 4 13 80 6 44
2014 Supervisor 50 23 8 7 4 7 2 79 12 46

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 35 9 6 3 0 0 82 9 34
2018 Non-supervisor 37 43 6 13 1 0 0 80 14 93
2017 Supervisor 40 42 7 5 6 0 0 82 11 44
2017 Non-supervisor 27 42 12 16 2 0 1 70 18 99
2014 Supervisor 55 24 13 7 2 0 0 78 9 46
2014 Non-supervisor 34 39 9 12 6 1 0 74 18 112

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 65 26 0 6 3 0 0 91 9 34
2018 Non-supervisor 44 37 12 4 3 0 0 81 7 93
2017 Supervisor 52 28 8 7 5 0 0 80 12 44
2017 Non-supervisor 44 34 12 8 2 0 0 79 10 99
2014 Supervisor 53 37 7 0 4 0 0 89 4 46
2014 Non-supervisor 44 41 7 5 3 1 0 86 8 112

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 35 0 9 0 0 0 91 9 34
2018 Non-supervisor 55 33 6 3 2 0 0 88 5 92
2017 Supervisor 50 36 4 5 4 0 0 86 9 44
2017 Non-supervisor 53 34 4 8 1 0 0 87 9 99
2014 Supervisor 62 30 4 2 2 0 0 91 4 46
2014 Non-supervisor 46 41 4 5 1 2 0 89 6 112

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 43 9 16 3 0 0 72 19 33
2018 Non-supervisor 30 27 19 10 10 4 0 59 20 93
2017 Supervisor 30 46 7 10 5 2 0 77 15 43
2017 Non-supervisor 35 32 16 6 8 2 1 69 15 98
2014 Supervisor 59 32 4 2 2 0 0 91 5 46
2014 Non-supervisor 30 36 9 12 7 4 3 71 20 112

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 32 6 21 21 3 3 50 44 34
2018 Non-supervisor 21 20 16 17 22 2 1 43 40 93
2017 Supervisor 12 11 6 20 41 2 7 25 68 44
2017 Non-supervisor 14 19 18 19 24 2 5 35 46 99
2014 Supervisor 13 25 16 11 28 4 2 41 41 46
2014 Non-supervisor 13 20 18 18 21 3 6 37 43 112

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 50 38 6 3 3 0 0 88 6 34
2018 Non-supervisor 23 45 18 11 2 0 0 69 13 93
2017 Supervisor 45 29 14 9 2 0 0 75 11 44
2017 Non-supervisor 31 42 11 10 5 0 0 73 15 99
2014 Supervisor 57 26 5 6 7 0 0 83 13 46
2014 Non-supervisor 32 42 11 6 7 1 0 75 13 112

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 50 35 6 6 3 0 0 85 9 34
2018 Non-supervisor 35 34 13 11 5 1 0 70 16 93
2017 Supervisor 49 26 7 7 11 0 0 75 18 44
2017 Non-supervisor 36 35 10 15 4 0 0 71 18 99
2014 Supervisor 59 24 6 7 4 0 0 83 11 46
2014 Non-supervisor 40 31 11 11 6 1 0 72 18 112

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 38 44 6 9 3 0 0 82 12 34
2018 Non-supervisor 33 40 15 9 3 0 0 73 12 93
2017 Supervisor 39 34 7 17 3 0 0 73 20 44
2017 Non-supervisor 39 39 8 9 5 0 1 78 14 99
2014 Supervisor 55 32 2 9 2 0 0 87 11 46
2014 Non-supervisor 37 39 11 8 4 1 0 77 12 112

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 45 33 13 3 6 0 0 78 9 33
2018 Non-supervisor 31 41 16 5 3 3 0 74 9 93
2017 Supervisor 33 43 13 9 2 0 0 76 11 44
2017 Non-supervisor 27 38 18 9 4 1 2 67 14 98

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 38 6 12 0 0 0 82 12 34
2018 Non-supervisor 50 32 8 5 2 0 2 85 8 93
2017 Supervisor 34 27 16 15 7 0 0 62 22 44
2017 Non-supervisor 50 37 5 3 5 0 0 87 8 98
2014 Supervisor 43 34 11 9 2 0 2 78 11 46
2014 Non-supervisor 43 34 10 9 2 1 1 79 11 112

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 38 24 15 9 0 0 53 23 34
2018 Non-supervisor 33 25 28 10 4 0 0 57 14 92
2017 Supervisor 14 24 39 7 16 0 0 39 23 44
2017 Non-supervisor 36 34 21 6 3 0 0 70 9 99
2014 Supervisor 16 33 18 22 8 0 2 51 31 46
2014 Non-supervisor 38 37 15 3 5 2 1 77 8 112

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Supervisor 20 53 27 34
2018 Non-supervisor 32 30 38 93
2017 Supervisor 41 20 39 44
2017 Non-supervisor 29 32 38 98
2014 Supervisor 20 41 39 46
2014 Non-supervisor 32 20 48 112

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Supervisor 6 6 83 0 0 5 18
2017 Non-supervisor 7 18 59 10 0 6 29
2014 Non-supervisor 22 22 46 5 9999 5 36
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 73 18 3 3 3 0 0 91 6 34
2018 Non-supervisor 45 47 5 2 0 0 0 92 2 93
2017 Supervisor 61 30 2 2 5 0 0 91 7 44
2017 Non-supervisor 49 36 8 4 3 0 0 85 7 99
2014 Supervisor 63 28 2 2 4 0 0 91 7 46
2014 Non-supervisor 54 37 3 4 1 2 0 92 5 112

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 41 6 0 0 0 0 94 0 34
2018 Non-supervisor 49 36 11 2 1 1 0 86 3 92
2017 Supervisor 41 48 3 8 0 0 0 89 8 44
2017 Non-supervisor 36 49 7 6 2 0 0 85 8 98
2014 Supervisor 59 32 0 9 0 0 0 91 9 46
2014 Non-supervisor 42 42 9 4 1 3 0 87 5 112

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 3 30 50 12 6 0 0 17 33 34
2018 Non-supervisor 13 11 34 31 9 0 2 41 24 93
2017 Supervisor 11 13 44 25 7 0 0 32 24 44
2017 Non-supervisor 10 21 35 18 12 2 1 32 32 98
2014 Supervisor 9 8 39 30 13 0 0 43 18 46
2014 Non-supervisor 3 14 46 17 16 2 2 35 18 112

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 0 15 44 29 12 0 0 41 15 34
2018 Non-supervisor 4 11 26 30 24 1 4 57 16 93
2017 Supervisor 3 7 21 35 33 0 2 69 10 44
2017 Non-supervisor 6 6 23 35 26 2 1 63 13 98
2014 Supervisor 0 6 22 35 35 0 2 71 7 46
2014 Non-supervisor 2 6 25 34 26 4 3 64 8 112

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 18 20 35 18 0 0 53 27 34
2018 Non-supervisor 9 17 30 26 14 1 3 41 27 93
2017 Supervisor 12 21 11 27 29 0 0 56 33 44
2017 Non-supervisor 8 14 34 21 20 3 0 43 23 98
2014 Supervisor 7 9 17 37 30 0 0 67 16 46
2014 Non-supervisor 11 16 30 20 19 2 2 41 28 110

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 3 17 41 32 6 0 0 38 21 34
2018 Non-supervisor 3 12 29 34 18 0 3 54 16 93
2017 Supervisor 6 20 41 26 4 3 0 31 27 44
2017 Non-supervisor 5 15 27 31 21 0 1 53 20 98
2014 Supervisor 2 18 26 41 10 0 2 52 21 46
2014 Non-supervisor 1 13 33 31 20 1 2 52 14 111

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 26 29 15 3 0 0 18 53 34
2018 Non-supervisor 16 20 21 24 12 2 5 38 38 93
2017 Supervisor 18 30 31 14 6 0 0 20 48 44
2017 Non-supervisor 11 18 31 23 14 1 2 37 31 98
2014 Supervisor 15 22 28 28 5 0 2 33 38 46
2014 Non-supervisor 12 24 30 18 10 3 3 29 38 112

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 23 44 20 6 0 0 26 29 34
2018 Non-supervisor 6 12 33 28 13 3 4 45 20 92
2017 Supervisor 3 10 36 34 18 0 0 52 12 44
2017 Non-supervisor 5 10 31 31 18 5 0 51 16 98
2014 Supervisor 0 8 26 45 16 2 2 64 9 46
2014 Non-supervisor 5 15 20 28 19 7 5 54 23 112

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 18 26 44 6 0 0 50 24 34
2018 Non-supervisor 9 16 29 30 12 0 4 44 26 92
2017 Supervisor 10 9 28 43 9 0 0 52 20 44
2017 Non-supervisor 8 12 36 29 12 1 1 43 20 98
2014 Supervisor 7 15 39 24 15 0 0 39 22 46
2014 Non-supervisor 9 15 34 19 12 5 6 34 27 112

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 28 13 6 0 0 0 81 6 32
2018 Non-supervisor 37 34 8 11 8 3 0 73 19 92
2017 Supervisor 60 28 9 0 3 0 0 88 3 44
2017 Non-supervisor 44 22 14 14 7 0 0 65 21 99
2014 Supervisor 68 21 2 2 4 2 0 91 7 46
2014 Non-supervisor 38 32 10 9 9 2 1 72 18 112

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 35 6 3 0 0 0 90 3 32
2018 Non-supervisor 46 38 9 4 3 0 0 84 7 93
2017 Supervisor 52 38 5 5 0 0 0 91 5 44
2017 Non-supervisor 44 43 2 9 2 0 0 87 11 98
2014 Supervisor 66 30 0 4 0 0 0 96 4 46
2014 Non-supervisor 44 40 6 5 3 1 1 86 8 112

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 65 32 3 0 0 0 0 97 0 32
2018 Non-supervisor 42 37 13 7 1 0 0 79 8 91

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 30 18 0 0 6 0 81 0 34
2018 Non-supervisor 39 38 10 10 1 2 0 79 11 92
2017 Supervisor 40 33 17 4 2 4 0 76 6 44
2017 Non-supervisor 34 37 13 8 3 5 0 75 12 99
2014 Supervisor 53 22 13 6 0 6 0 80 6 46
2014 Non-supervisor 42 31 12 5 2 8 0 79 8 112

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 42 42 10 6 0 0 0 84 6 33
2018 Non-supervisor 39 43 13 2 1 2 0 83 3 93
2017 Supervisor 36 46 6 11 0 0 0 82 11 44
2017 Non-supervisor 38 44 8 4 3 2 0 84 8 99
2014 Supervisor 53 34 9 2 0 2 0 89 2 46
2014 Non-supervisor 43 36 8 5 3 4 0 83 9 112

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 64 29 6 0 0 0 0 94 0 34
2018 Non-supervisor 55 34 8 2 1 0 0 89 3 93
2017 Supervisor 47 38 7 6 2 0 0 85 9 44
2017 Non-supervisor 49 42 2 5 2 0 0 91 7 99
2014 Supervisor 71 22 4 2 0 0 0 93 2 46
2014 Non-supervisor 55 34 4 3 3 1 0 90 7 112

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 37 10 10 3 3 3 76 14 32
2018 Non-supervisor 26 29 14 12 4 10 5 64 19 93
2017 Supervisor 43 30 10 7 2 6 3 79 10 44
2017 Non-supervisor 28 26 14 16 6 3 6 59 25 99
2014 Supervisor 44 33 12 7 0 4 0 80 7 46
2014 Non-supervisor 23 28 19 10 5 8 7 60 18 112

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 65 20 9 6 0 0 0 85 6 34
2018 Non-supervisor 32 48 8 3 3 5 1 85 7 92
2017 Supervisor 65 24 2 7 0 2 0 91 7 44
2017 Non-supervisor 41 32 14 6 2 3 2 77 9 98
2014 Supervisor 74 14 2 6 4 0 0 87 11 46
2014 Non-supervisor 37 35 10 8 7 2 2 74 16 112

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 35 12 0 6 3 0 81 6 34
2018 Non-supervisor 38 39 16 3 2 2 0 78 5 93

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 26 18 12 6 12 3 59 21 34
2018 Non-supervisor 19 29 18 12 6 13 2 57 22 93
2017 Supervisor 21 19 14 12 11 22 2 52 30 44
2017 Non-supervisor 7 33 15 11 14 14 6 50 31 96
2014 Supervisor 22 22 23 2 9 13 9 56 14 46
2014 Non-supervisor 14 17 16 11 17 17 7 41 37 112

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 20 24 15 6 3 23 9 65 13 34
2018 Non-supervisor 17 15 21 2 4 34 5 54 11 93
2017 Supervisor 16 19 14 6 0 43 2 63 12 44
2017 Non-supervisor 9 9 24 5 5 39 9 36 19 99
2014 Supervisor 27 13 13 0 2 32 12 72 4 46
2014 Non-supervisor 14 16 8 4 10 34 14 58 27 112

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 38 18 6 0 12 0 73 7 34
2018 Non-supervisor 22 35 25 2 3 12 0 66 6 93
2017 Supervisor 29 34 19 7 0 11 0 71 8 44
2017 Non-supervisor 25 32 18 8 4 12 0 65 14 99
2014 Supervisor 48 36 9 0 2 4 2 89 2 46
2014 Non-supervisor 25 30 11 10 3 19 3 70 16 112

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 0 100 34
2018 Non-supervisor 8 92 93

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 15 21 3 0 35 12 55 5 34
2018 Non-supervisor 17 16 18 1 2 40 5 61 6 93
2017 Supervisor 16 19 18 0 0 40 7 65 0 44
2017 Non-supervisor 8 14 18 4 3 46 7 47 15 98
2014 Supervisor 21 6 17 0 0 43 12 61 0 46
2014 Non-supervisor 15 12 14 1 5 44 10 58 12 112

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 29 32 12 3 0 24 0 80 4 34
2018 Non-supervisor 21 33 26 2 2 15 0 64 5 93
2017 Supervisor 40 27 14 2 0 14 2 80 3 44
2017 Non-supervisor 27 37 16 5 2 10 2 74 8 99
2014 Supervisor 53 24 13 0 0 10 0 86 0 46
2014 Non-supervisor 26 30 12 2 5 24 1 75 8 112
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 21 12 6 3 3 0 79 10 34
2018 Non-supervisor 58 29 7 2 4 0 0 87 7 91
2017 Supervisor 62 18 2 8 4 5 0 84 13 44
2017 Non-supervisor 68 18 5 5 2 1 0 88 7 99

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 65 29 6 0 0 0 0 94 0 34
2018 Non-supervisor 58 33 4 4 0 0 0 91 4 93
2017 Supervisor 59 32 7 2 0 0 0 92 2 44
2017 Non-supervisor 55 31 9 2 0 3 0 89 2 99

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 38 38 15 6 3 0 0 76 9 34
2018 Non-supervisor 31 38 15 9 4 2 1 71 14 93
2017 Supervisor 18 42 16 20 5 0 0 60 24 44
2017 Non-supervisor 22 50 14 10 3 1 0 73 13 99

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 20 26 9 9 0 0 56 18 34
2018 Non-supervisor 42 29 14 8 7 0 0 71 15 93
2017 Supervisor 35 30 14 7 14 0 0 65 21 43
2017 Non-supervisor 42 23 18 8 8 0 1 66 16 99

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 0 18 37 30 15 0 0 18 45 33
2018 Non-supervisor 19 26 22 20 11 0 1 46 32 93
2017 Supervisor 2 13 35 30 20 0 0 15 49 44
2017 Non-supervisor 19 23 21 22 14 0 0 42 36 99

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 41 26 12 12 0 0 50 24 34
2018 Non-supervisor 27 29 25 11 6 0 2 57 18 93
2017 Supervisor 6 34 33 7 20 0 0 40 27 44
2017 Non-supervisor 28 25 20 15 9 1 2 55 25 99

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 3 15 33 29 20 0 0 18 50 34
2018 Non-supervisor 20 23 17 20 17 0 2 44 38 93
2017 Supervisor 6 14 33 23 25 0 0 20 47 44
2017 Non-supervisor 20 28 16 18 15 0 3 50 34 99

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 33 30 12 3 0 0 56 15 34
2018 Non-supervisor 50 28 6 8 3 0 4 82 11 93
2017 Supervisor 36 28 17 7 9 0 2 66 16 44
2017 Non-supervisor 44 20 16 5 3 1 11 73 9 99

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 35 24 24 3 0 0 50 27 34
2018 Non-supervisor 32 29 21 12 3 0 2 62 16 93
2017 Supervisor 16 30 28 16 11 0 0 46 26 44
2017 Non-supervisor 35 26 26 7 6 0 0 61 13 98

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 40 25 3 3 0 0 69 6 32
2018 Non-supervisor 30 34 27 6 2 0 0 65 8 93
2017 Supervisor 34 26 25 4 11 0 0 60 15 44
2017 Non-supervisor 33 39 14 6 7 0 1 73 13 97

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 41 19 22 10 0 0 50 31 32
2018 Non-supervisor 38 29 15 10 6 0 2 68 16 93
2017 Supervisor 14 40 20 16 11 0 0 53 27 44
2017 Non-supervisor 33 26 21 9 10 0 0 59 19 98

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 31 34 15 16 3 0 0 65 19 32
2018 Non-supervisor 26 39 20 11 4 0 1 65 15 93
2017 Supervisor 30 36 16 6 11 0 0 67 17 44
2017 Non-supervisor 32 31 16 11 8 0 2 64 20 98

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 19 31 12 10 0 0 47 22 32
2018 Non-supervisor 37 31 15 12 2 1 2 70 15 93
2017 Supervisor 18 35 21 13 13 0 0 53 26 44
2017 Non-supervisor 40 26 20 5 6 1 2 68 11 98

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 59 16 13 9 3 0 0 75 13 32
2018 Non-supervisor 59 16 12 8 5 0 0 75 13 93
2017 Supervisor 45 18 21 9 6 0 0 63 15 44
2017 Non-supervisor 44 25 16 6 7 0 2 71 13 99

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 87 6 3 3 0 0 0 93 3 31
2018 Non-supervisor 77 9 2 4 1 1 5 92 6 93

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 84 10 0 6 0 0 0 94 6 32
2018 Non-supervisor 75 12 3 3 1 2 3 92 5 93
2017 Supervisor 79 5 14 2 0 0 0 84 2 44
2017 Non-supervisor 72 13 5 4 3 1 1 87 7 99

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 41 6 3 0 0 6 90 3 34
2018 Non-supervisor 64 20 10 3 0 1 2 86 3 91
2017 Supervisor 59 25 12 4 0 0 0 84 4 44
2017 Non-supervisor 57 22 14 2 4 0 2 80 6 99

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 61 18 9 9 0 0 3 82 9 34
2018 Non-supervisor 57 23 8 4 5 0 2 82 10 91
2017 Supervisor 60 13 16 6 4 0 0 74 11 44
2017 Non-supervisor 58 17 12 7 3 1 1 77 11 99

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 52 30 12 3 3 0 0 82 6 33
2018 Non-supervisor 57 4 2 0 0 0 36 97 0 90
2017 Supervisor 63 19 7 2 4 0 4 86 7 44
2017 Non-supervisor 60 6 1 0 0 0 34 99 0 99

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 74 6 9 3 3 0 6 84 6 34
2018 Non-supervisor 66 17 12 2 0 0 3 85 2 90
2017 Supervisor 67 17 11 3 0 0 2 86 3 44
2017 Non-supervisor 56 27 9 0 1 0 7 89 1 98

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 91 3 3 0 0 0 3 97 0 34
2018 Non-supervisor 75 5 9 3 2 1 4 85 6 91
2017 Supervisor 81 9 5 0 3 2 0 93 3 44
2017 Non-supervisor 70 17 3 1 3 0 5 92 4 99

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 67 26 0 3 0 0 3 97 3 34
2018 Non-supervisor 42 36 12 3 2 0 4 82 6 91
2017 Supervisor 73 16 7 4 0 0 0 89 4 44
2017 Non-supervisor 46 36 8 4 3 0 2 85 7 99

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 3 32 33 27 6 0 0 35 33 34
2018 Non-supervisor 15 29 35 15 6 0 0 44 21 93
2017 Supervisor 7 21 32 26 11 3 0 28 38 44
2017 Non-supervisor 13 30 36 13 9 0 0 42 22 99

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 30 32 20 9 0 0 29 38 34
2018 Non-supervisor 10 20 26 33 11 0 0 44 29 92
2017 Supervisor 4 38 32 22 4 0 0 26 42 44
2017 Non-supervisor 12 17 31 28 11 1 2 39 29 98
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 38 26 17 12 6 0 0 38 62 34
2018 Non-supervisor 34 33 16 4 10 3 0 35 65 92
2017 Supervisor 44 25 9 5 11 5 0 47 53 44
2017 Non-supervisor 30 39 8 6 12 5 0 31 69 99

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 29 21
2018 Non-supervisor 40 58
2017 Supervisor 22 22
2017 Non-supervisor 35 65

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 43 21
2018 Non-supervisor 31 58
2017 Supervisor 41 22
2017 Non-supervisor 34 65

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 29 21
2018 Non-supervisor 26 58
2017 Supervisor 26 22
2017 Non-supervisor 22 65

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 66 21
2018 Non-supervisor 39 58
2017 Supervisor 44 22
2017 Non-supervisor 41 65

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Supervisor 5 21
2018 Non-supervisor 3 58
2017 Supervisor 10 22
2017 Non-supervisor 6 65

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 38 21
2018 Non-supervisor 17 58

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 29 21
2018 Non-supervisor 26 58
2017 Supervisor 42 22
2017 Non-supervisor 23 65

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Supervisor 0 50 20 5 0 25 20
2018 Non-supervisor 12 55 12 10 0 10 58
2017 Supervisor 0 72 9 10 0 10 21
2017 Non-supervisor 10 64 9 11 1 4 63

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 57 43 21
2018 Non-supervisor 59 41 58

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 6 25 10 9 0 9 52 21 32
2018 Non-supervisor 43 18 14 9 7 1 7 67 18 92

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 28 10 0 0 0 5 90 0 21
2018 Non-supervisor 47 29 9 3 5 2 5 82 9 58
2017 Supervisor 41 19 22 4 0 5 9 69 5 22
2017 Non-supervisor 31 37 8 14 6 0 4 71 20 65

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 5 0 5 5 28 5 53 11 78 21
2018 Non-supervisor 9 5 10 10 19 11 36 26 54 58
2017 Supervisor 5 5 14 0 5 4 67 34 16 22
2017 Non-supervisor 11 11 8 5 14 7 44 45 39 65
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