2018 Public Service Employee Survey Results by Theme for Library and Archives Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 37 16 7 0 0 0 77 7 43
2018 CR-04 40 37 17 6 0 0 0 77 6 35
2017 CR 24 49 12 9 3 1 1 76 12 75
2017 CR-04 23 45 15 10 3 2 2 71 14 60
2014 CR 25 37 18 9 11 0 0 62 20 126
2014 CR-04 25 38 15 8 14 0 0 62 22 85
2011 CR 26 37 17 10 9 0 1 63 20 124
2011 CR-03 36 24 27 9 0 0 3 63 9 33
2011 CR-04 19 41 14 12 13 0 0 60 25 83
2008 CR 27 40 13 12 6 1 0 68 18 121
2008 CR-03 17 34 15 24 10 0 0 51 34 41
2008 CR-04 35 40 13 7 3 1 0 76 10 68
2008 CR-05 18 64 9 0 9 0 0 82 9 11

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 34 14 9 7 0 0 70 16 44
2018 CR-04 36 33 14 11 6 0 0 69 17 36
2017 CR 28 27 24 12 8 1 0 56 20 75
2017 CR-04 27 27 23 13 8 2 0 54 22 60

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 55 27 16 2 0 0 0 82 2 44
2018 CR-04 56 25 17 3 0 0 0 81 3 36
2017 CR 51 30 14 4 0 1 0 82 4 74
2017 CR-04 49 29 15 5 0 1 0 79 5 59
2014 CR 55 28 10 4 3 0 0 83 7 126
2014 CR-04 53 30 9 5 3 0 0 83 8 85
2011 CR 49 31 15 2 2 1 0 81 3 124
2011 CR-03 58 21 18 3 0 0 0 79 3 33
2011 CR-04 41 39 16 1 2 1 0 80 4 83

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 36 18 2 0 0 0 80 2 44
2018 CR-04 42 39 19 0 0 0 0 81 0 36
2017 CR 36 38 22 1 3 0 0 74 4 73
2017 CR-04 36 34 27 0 3 0 0 70 3 59
2014 CR 37 35 13 10 5 0 0 72 15 125
2014 CR-04 32 38 13 10 7 0 0 70 16 84
2011 CR 32 44 10 5 8 0 0 77 13 124
2011 CR-03 52 42 6 0 0 0 0 94 0 33
2011 CR-04 23 45 13 7 12 0 0 67 19 83
2008 CR 32 42 10 10 5 1 0 75 15 121
2008 CR-03 22 46 15 10 7 0 0 68 17 41
2008 CR-04 40 37 7 10 4 1 0 78 15 68
2008 CR-05 27 55 9 9 0 0 0 82 9 11

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 50 20 23 0 5 2 0 72 5 44
2018 CR-04 47 19 28 0 3 3 0 69 3 36
2017 CR 33 31 20 7 7 2 0 66 14 75
2017 CR-04 30 32 22 8 5 3 0 64 14 60
2014 CR 23 37 22 7 8 3 0 62 15 126
2014 CR-04 19 41 22 7 8 2 0 62 15 85
2011 CR 22 31 23 10 10 2 1 55 22 124
2011 CR-03 33 24 24 9 9 0 0 58 18 33
2011 CR-04 13 36 23 11 12 4 1 52 24 83

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 50 25 18 2 5 0 0 75 7 44
2018 CR-04 47 28 19 3 3 0 0 75 6 36
2017 CR 29 32 25 7 7 0 0 61 13 75
2017 CR-04 27 32 28 6 7 0 0 59 13 60
2014 CR 24 33 25 10 6 2 0 59 16 126
2014 CR-04 20 39 26 7 7 1 0 60 14 85
2011 CR 19 37 22 11 9 2 1 57 21 124
2011 CR-03 30 30 24 12 3 0 0 61 15 33
2011 CR-04 12 40 20 12 12 2 1 54 25 83
2008 CR 20 38 21 17 3 2 0 59 20 121
2008 CR-03 22 27 29 17 2 2 0 50 20 41
2008 CR-04 21 43 16 15 4 1 0 64 19 68
2008 CR-05 9 45 18 27 0 0 0 55 27 11

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 50 20 14 9 5 2 0 72 14 44
2018 CR-04 47 25 14 8 3 3 0 74 11 36
2017 CR 35 25 19 12 7 1 1 62 19 75
2017 CR-04 35 23 18 13 7 2 2 61 21 60
2014 CR 22 22 21 15 14 6 0 47 31 125
2014 CR-04 22 21 23 14 13 6 0 47 29 85
2011 CR 28 20 18 11 14 9 0 53 27 124
2011 CR-03 39 21 18 12 3 6 0 65 16 33
2011 CR-04 20 22 18 10 19 11 0 47 32 83
2008 CR 18 26 20 17 14 5 0 47 32 121
2008 CR-03 17 22 24 24 10 2 0 40 35 41
2008 CR-04 19 29 19 9 16 7 0 52 27 68
2008 CR-05 18 27 9 27 18 0 0 45 45 11
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 49 26 14 0 7 5 0 78 7 43
2018 CR-04 51 26 14 0 3 6 0 82 3 35
2017 CR 36 35 13 8 5 3 0 73 14 75
2017 CR-04 33 36 15 7 5 3 0 72 12 60
2014 CR 44 23 18 4 5 5 1 72 9 126
2014 CR-04 40 25 21 5 5 5 0 68 10 85
2011 CR 40 24 14 11 7 5 1 67 18 123
2011 CR-03 55 24 9 3 3 3 3 84 6 33
2011 CR-04 32 24 16 15 7 6 0 60 23 82
2008 CR 38 30 11 12 6 2 2 71 18 121
2008 CR-03 41 24 17 10 2 2 2 69 13 41
2008 CR-04 34 34 7 13 9 3 0 70 23 68
2008 CR-05 45 27 9 9 0 0 9 80 10 11

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 44 33 12 2 9 0 0 77 12 43
2018 CR-04 46 34 11 3 6 0 0 80 9 35
2017 CR 35 39 9 13 1 1 1 75 15 75
2017 CR-04 32 42 8 13 2 2 2 76 16 60
2014 CR 44 28 11 10 4 2 1 74 15 126
2014 CR-04 42 30 12 11 5 0 0 73 15 85
2011 CR 38 30 11 12 7 2 0 70 19 123
2011 CR-03 45 33 12 9 0 0 0 79 9 33
2011 CR-04 33 30 10 15 9 4 0 66 24 82
2008 CR 31 36 16 8 8 0 2 67 17 121
2008 CR-03 34 39 10 10 5 0 2 75 15 41
2008 CR-04 29 32 18 9 10 0 1 63 19 68
2008 CR-05 18 45 27 0 9 0 0 64 9 11

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 42 35 14 7 2 0 0 77 9 43
2018 CR-04 46 31 17 6 0 0 0 77 6 35
2017 CR 40 36 13 8 3 0 0 76 11 75
2017 CR-04 42 35 15 7 2 0 0 77 8 60
2014 CR 45 30 11 8 5 1 1 76 13 126
2014 CR-04 39 28 15 11 6 1 0 68 17 85

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 30 30 25 2 5 9 0 65 8 44
2018 CR-04 28 31 25 3 3 11 0 66 6 36
2017 CR 23 32 19 3 16 8 0 60 20 75
2017 CR-04 20 30 23 2 15 10 0 56 18 60
2014 CR 21 37 14 10 5 13 1 67 17 126
2014 CR-04 19 39 15 9 4 14 0 67 15 85
2011 CR 21 24 23 11 8 14 0 52 22 123
2011 CR-03 24 27 18 15 9 6 0 55 26 33
2011 CR-04 17 22 26 10 9 17 0 47 22 82

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 29 33 19 7 5 7 0 67 13 42
2018 CR-04 29 31 20 9 3 9 0 66 13 35
2017 CR 21 31 19 4 15 10 0 58 21 75
2017 CR-04 18 30 23 3 15 10 0 54 20 60
2014 CR 25 26 19 11 9 10 1 57 22 126
2014 CR-04 22 28 19 10 7 12 1 59 20 85
2011 CR 15 24 18 17 20 5 1 42 39 123
2011 CR-03 15 33 9 21 21 0 0 48 42 33
2011 CR-04 13 20 22 17 21 6 1 36 41 82
2008 CR 26 21 18 17 12 4 2 50 31 121
2008 CR-03 24 27 20 20 7 2 0 53 28 41
2008 CR-04 29 19 18 13 13 4 3 52 29 68
2008 CR-05 9 18 18 18 27 9 0 30 50 11

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 20 34 30 2 5 9 0 60 8 44
2018 CR-04 19 33 31 3 3 11 0 59 6 36
2017 CR 17 28 24 7 15 9 0 50 24 75
2017 CR-04 12 30 28 7 15 8 0 45 24 60
2014 CR 18 25 18 16 9 14 1 51 29 126
2014 CR-04 19 24 20 12 8 15 1 51 25 85
2011 CR 8 23 17 21 20 10 1 35 46 124
2011 CR-03 15 24 9 18 21 12 0 45 45 33
2011 CR-04 4 20 20 23 22 10 1 27 50 83
2008 CR 11 24 26 16 13 11 0 39 32 121
2008 CR-03 7 32 27 20 10 5 0 41 31 41
2008 CR-04 15 22 24 13 15 12 0 42 32 68
2008 CR-05 0 9 36 9 18 27 0 13 38 11

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 32 30 5 5 5 0 60 10 44
2018 CR-04 25 31 31 6 3 6 0 59 9 36
2017 CR 16 32 24 13 11 4 0 50 25 75
2017 CR-04 17 28 28 10 13 3 0 47 24 60
2014 CR 21 31 15 17 12 5 0 55 30 125
2014 CR-04 19 34 14 14 12 6 0 57 28 84
2011 CR 15 35 16 17 12 6 0 52 31 124
2011 CR-03 18 33 12 21 12 3 0 53 34 33
2011 CR-04 11 36 18 16 13 6 0 50 31 83
2008 CR 14 41 17 12 9 6 1 59 23 121
2008 CR-03 12 44 20 12 7 5 0 59 21 41
2008 CR-04 16 37 18 10 12 6 1 57 24 68
2008 CR-05 9 55 0 27 0 9 0 70 30 11
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 25 30 2 9 2 0 58 12 44
2018 CR-04 36 19 31 3 8 3 0 57 11 36
2017 CR 20 31 24 13 11 1 0 51 24 75
2017 CR-04 18 30 25 13 12 2 0 49 26 60
2014 CR 25 29 20 14 10 1 2 55 25 126
2014 CR-04 25 31 19 12 11 1 1 57 23 85
2011 CR 19 31 18 19 14 0 0 50 32 124
2011 CR-03 12 42 21 15 9 0 0 55 24 33
2011 CR-04 20 24 18 20 17 0 0 45 37 83

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 48 36 16 0 0 0 0 84 0 44
2018 CR-04 50 33 17 0 0 0 0 83 0 36
2017 CR 39 41 15 3 3 0 0 80 5 75
2017 CR-04 35 41 17 3 3 0 0 77 7 60

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 11 23 20 16 7 23 0 44 29 44
2018 CR-04 11 25 14 19 6 25 0 48 33 36
2017 CR 12 25 17 16 12 17 0 45 34 75
2017 CR-04 10 23 18 18 12 18 0 41 37 60
2014 CR 10 25 12 21 11 18 2 45 40 126
2014 CR-04 8 25 13 22 9 20 2 43 41 85

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 35 30 19 7 7 2 0 67 14 43
2018 CR-04 37 29 20 9 3 3 0 68 12 35
2017 CR 31 36 16 13 3 1 0 68 16 75
2017 CR-04 30 35 16 15 2 2 0 66 17 60
2014 CR 36 33 18 8 5 0 1 69 13 126
2014 CR-04 35 32 19 11 4 0 0 67 14 85
2011 CR 30 33 17 11 8 1 0 64 19 123
2011 CR-03 39 27 21 6 6 0 0 67 12 33
2011 CR-04 23 37 16 13 10 1 0 60 23 82
2008 CR 29 30 18 8 13 0 3 61 21 120
2008 CR-03 34 20 20 15 10 0 2 55 25 41
2008 CR-04 25 34 16 6 15 0 3 62 22 67
2008 CR-05 27 45 18 0 9 0 0 73 9 11

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 30 61 7 2 0 0 0 91 2 44
2018 CR-04 31 61 6 3 0 0 0 92 3 36
2017 CR 37 43 11 7 3 0 0 80 9 75
2017 CR-04 35 43 12 6 3 0 0 78 10 60
2014 CR 37 37 10 10 4 0 2 76 14 126
2014 CR-04 38 37 13 7 4 0 2 76 11 85
2011 CR 25 48 9 11 7 1 0 73 18 122
2011 CR-03 28 47 13 9 3 0 0 75 13 32
2011 CR-04 20 49 9 13 9 1 0 69 22 82
2008 CR 21 45 12 12 7 2 2 68 20 121
2008 CR-03 17 46 24 10 2 0 0 63 12 41
2008 CR-04 22 44 4 15 10 3 1 69 26 68
2008 CR-05 27 45 9 9 0 0 9 80 10 11

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 41 18 2 2 0 0 77 5 44
2018 CR-04 39 42 17 3 0 0 0 81 3 36
2017 CR 24 33 25 9 5 1 1 59 15 75
2017 CR-04 22 32 28 8 7 1 2 55 16 60
2014 CR 24 34 17 10 15 1 0 58 25 126
2014 CR-04 21 36 15 11 16 1 0 57 27 85
2011 CR 27 40 14 7 10 0 1 68 18 124
2011 CR-03 39 27 15 6 9 0 3 69 16 33
2011 CR-04 20 45 14 8 12 0 0 65 20 83
2008 CR 23 35 22 8 11 1 0 58 19 121
2008 CR-03 15 27 29 12 17 0 0 41 29 41
2008 CR-04 28 38 19 6 7 1 0 67 13 68
2008 CR-05 27 36 18 9 9 0 0 64 18 11

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 39 18 0 7 0 0 75 7 44
2018 CR-04 36 42 14 0 8 0 0 78 8 36
2017 CR 37 32 17 9 3 0 1 70 12 75
2017 CR-04 33 35 16 10 3 0 2 70 14 60
2014 CR 28 33 14 10 15 1 0 61 25 126
2014 CR-04 20 36 15 11 17 1 0 56 28 85
2011 CR 26 43 12 11 7 1 0 70 17 122
2011 CR-03 34 31 19 9 6 0 0 66 16 32
2011 CR-04 20 50 10 12 7 1 0 70 20 82
2008 CR 26 38 17 6 13 1 0 65 18 120
2008 CR-03 12 34 29 5 20 0 0 46 24 41
2008 CR-04 34 42 9 6 7 1 0 77 14 67
2008 CR-05 27 27 18 9 18 0 0 55 27 11

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 32 23 5 9 9 0 60 15 44
2018 CR-04 28 28 22 6 8 8 0 61 15 36
2017 CR 24 32 24 7 11 1 1 58 18 75
2017 CR-04 22 32 27 7 12 2 0 54 19 60
2014 CR 18 27 20 11 11 7 5 51 26 126
2014 CR-04 15 28 19 12 14 5 7 49 30 85
2011 CR 17 24 17 13 25 2 1 42 40 122
2011 CR-03 31 28 16 3 22 0 0 59 25 32
2011 CR-04 7 22 20 17 29 4 1 31 49 82
2008 CR 17 26 22 18 12 3 1 45 32 121
2008 CR-03 12 27 29 22 10 0 0 39 32 41
2008 CR-04 16 26 21 19 12 4 1 45 33 68
2008 CR-05 45 9 9 0 27 9 0 60 30 11

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 12 30 26 12 16 2 2 44 29 43
2018 CR-04 14 31 29 11 14 0 0 46 26 35
2017 CR 8 16 23 25 23 4 1 25 51 75
2017 CR-04 7 17 23 27 23 3 0 24 52 60
2014 CR 13 16 17 18 26 4 6 32 49 126
2014 CR-04 9 19 17 17 28 5 6 31 50 85
2011 CR 7 17 16 16 38 2 4 26 57 122
2011 CR-03 9 22 16 22 28 3 0 32 52 32
2011 CR-04 5 16 15 13 43 2 6 23 61 82
2008 CR 7 21 16 19 32 2 2 30 54 121
2008 CR-03 0 17 20 24 34 5 0 18 62 41
2008 CR-04 10 24 16 15 29 1 4 36 47 68
2008 CR-05 9 27 0 27 36 0 0 36 64 11

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 30 34 20 7 9 0 0 64 16 44
2018 CR-04 33 33 17 6 11 0 0 67 17 36
2017 CR 24 35 18 13 7 3 0 61 21 74
2017 CR-04 24 41 15 13 5 2 0 66 19 59
2014 CR 23 35 12 14 12 2 2 61 27 126
2014 CR-04 21 33 15 13 15 0 2 56 29 85
2011 CR 20 41 18 10 10 1 1 62 20 124
2011 CR-03 24 39 27 6 0 0 3 66 6 33
2011 CR-04 19 40 13 12 14 1 0 60 27 83

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 23 27 2 7 0 0 64 9 44
2018 CR-04 44 19 28 3 6 0 0 64 8 36
2017 CR 26 34 25 5 8 0 1 60 14 74
2017 CR-04 26 36 27 3 7 0 2 62 10 59
2014 CR 24 34 17 14 7 1 3 60 22 126
2014 CR-04 26 32 21 9 8 1 2 60 18 85

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 44 21 28 2 5 0 0 65 7 43
2018 CR-04 49 20 26 3 3 0 0 69 6 35
2017 CR 34 31 20 9 5 0 0 65 15 74
2017 CR-04 34 31 20 12 3 0 0 65 15 59
2014 CR 31 41 14 8 3 1 2 74 11 126
2014 CR-04 27 43 15 7 4 1 4 73 11 85
2011 CR 34 38 12 9 4 2 2 74 13 124
2011 CR-03 58 27 6 6 3 0 0 85 9 33
2011 CR-04 20 43 16 11 5 2 2 67 16 83

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 20 36 27 2 7 7 0 61 10 44
2018 CR-04 25 33 28 3 6 6 0 62 9 36
2017 CR 15 35 28 7 8 8 0 54 16 75
2017 CR-04 12 38 32 6 7 5 0 53 14 60

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 34 16 2 5 2 0 77 7 44
2018 CR-04 44 28 19 0 6 3 0 74 6 36
2017 CR 48 31 8 7 4 1 1 81 11 75
2017 CR-04 48 28 8 7 5 2 2 80 12 60
2014 CR 34 34 13 11 6 1 1 69 18 126
2014 CR-04 32 33 12 14 7 1 1 66 22 85
2011 CR 35 33 13 8 8 2 2 70 17 124
2011 CR-03 45 36 9 9 0 0 0 82 9 33
2011 CR-04 29 30 16 8 12 2 2 62 22 83

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 82 11 5 0 0 0 2 95 0 44
2018 CR-04 81 11 6 0 0 0 3 94 0 36
2017 CR 64 27 7 0 3 0 0 91 3 75
2017 CR-04 70 22 7 0 2 0 0 92 2 60
2014 CR 61 32 5 1 0 0 1 94 1 126
2014 CR-04 57 37 5 1 0 0 0 94 1 85
2011 CR 51 27 15 2 2 0 3 80 5 124
2011 CR-03 70 12 12 0 0 0 6 87 0 33
2011 CR-04 41 34 16 4 4 0 2 77 7 83
2008 CR 40 31 14 12 3 0 1 71 15 121
2008 CR-03 44 34 12 7 2 0 0 78 10 41
2008 CR-04 35 32 13 13 4 0 1 69 18 68
2008 CR-05 45 9 27 18 0 0 0 55 18 11

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 CR 18 32 50 44
2018 CR-04 14 36 50 36
2017 CR 21 37 41 75
2017 CR-04 18 43 38 60
2014 CR 43 28 29 126
2014 CR-04 40 26 34 85
2011 CR 23 34 43 124
2011 CR-03 15 21 64 33
2011 CR-04 27 39 35 83

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 44 13 25 0 19 0 16
2017 CR-04 36 18 36 0 9 0 11
2014 CR 11 14 32 9 9999 33 54
2014 CR-04 3 20 36 12 9999 30 34
2011 CR 14 14 34 17 9999 21 29
2011 CR-04 9 18 32 23 9999 18 22
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 55 34 11 0 0 0 0 89 0 44
2018 CR-04 56 33 11 0 0 0 0 89 0 36
2017 CR 45 45 5 3 1 0 0 91 4 75
2017 CR-04 40 48 6 3 2 0 0 89 5 60
2014 CR 37 47 7 4 2 2 1 87 6 126
2014 CR-04 38 45 8 5 2 2 0 85 7 85
2011 CR 35 35 11 10 5 2 0 73 16 124
2011 CR-03 27 30 27 9 0 6 0 61 10 33
2011 CR-04 35 39 6 12 7 1 0 74 20 83
2008 CR 40 33 21 3 2 1 0 73 6 121
2008 CR-03 32 29 29 5 5 0 0 61 10 41
2008 CR-04 44 34 16 3 1 1 0 79 4 68
2008 CR-05 45 36 18 0 0 0 0 82 0 11

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 44 37 16 0 0 2 0 83 0 43
2018 CR-04 46 31 20 0 0 3 0 79 0 35
2017 CR 33 35 20 9 1 1 0 69 11 75
2017 CR-04 32 33 20 11 2 2 0 66 13 60
2014 CR 29 39 18 7 5 2 0 69 12 126
2014 CR-04 28 43 15 7 4 2 0 74 11 85
2011 CR 25 36 15 14 8 2 0 62 22 123
2011 CR-03 24 39 18 12 6 0 0 64 18 33
2011 CR-04 23 35 15 15 10 2 0 60 25 82

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 0 9 27 34 25 2 2 62 10 44
2018 CR-04 0 6 28 36 25 3 3 65 6 36
2017 CR 7 23 23 26 16 0 5 44 31 74
2017 CR-04 6 20 25 28 15 0 5 46 28 60
2014 CR 4 22 31 21 15 2 5 38 28 126
2014 CR-04 4 21 30 22 17 2 4 41 26 85
2011 CR 20 15 27 20 11 4 3 34 37 124
2011 CR-03 3 9 24 33 18 6 6 59 14 33
2011 CR-04 28 16 29 13 8 4 2 23 46 83
2008 CR 8 30 29 21 5 3 4 28 41 120
2008 CR-03 10 17 27 27 15 0 5 44 28 41
2008 CR-04 6 34 33 18 0 6 3 20 44 67
2008 CR-05 9 55 18 9 0 0 9 10 70 11

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 2 7 36 20 30 2 2 52 10 44
2018 CR-04 0 8 33 19 33 3 3 56 9 36
2017 CR 7 17 21 25 20 5 4 50 26 75
2017 CR-04 5 16 22 27 22 5 3 53 23 60
2014 CR 9 16 31 18 15 6 4 37 28 126
2014 CR-04 8 14 33 20 17 6 2 40 24 85
2011 CR 16 18 27 17 15 6 2 35 37 124
2011 CR-03 3 18 27 15 30 3 3 48 23 33
2011 CR-04 22 18 25 17 10 7 1 29 43 83
2008 CR 15 21 26 18 11 3 5 32 39 119
2008 CR-03 10 22 29 15 17 2 5 34 34 41
2008 CR-04 15 21 26 21 8 5 5 32 40 66
2008 CR-05 36 18 18 9 9 0 9 20 60 11

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 2 11 30 23 23 7 5 51 15 44
2018 CR-04 3 11 31 19 25 8 3 50 16 36
2017 CR 8 16 23 16 18 11 8 42 30 74
2017 CR-04 10 16 22 17 17 12 7 41 32 60
2014 CR 8 14 24 15 23 6 10 45 26 125
2014 CR-04 7 15 21 17 22 8 9 47 27 85
2011 CR 11 20 24 14 15 6 11 34 37 123
2011 CR-03 3 12 21 18 27 6 12 56 19 33
2011 CR-04 16 22 24 12 10 6 10 26 45 82
2008 CR 8 21 24 17 12 9 9 35 36 120
2008 CR-03 5 12 22 24 17 7 12 52 21 41
2008 CR-04 10 24 27 12 7 12 7 24 43 67
2008 CR-05 9 36 18 18 9 0 9 30 50 11

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 0 0 25 30 41 2 2 74 0 44
2018 CR-04 0 0 25 28 42 3 3 74 0 36
2017 CR 4 8 23 27 31 4 3 62 13 74
2017 CR-04 3 10 23 27 32 3 2 62 14 60
2014 CR 2 6 21 32 28 6 6 68 8 126
2014 CR-04 2 5 22 28 29 7 6 66 8 85
2011 CR 10 14 22 23 22 3 6 50 26 124
2011 CR-03 3 0 15 27 39 3 12 79 4 33
2011 CR-04 13 17 27 20 14 4 5 38 33 83
2008 CR 5 13 26 31 14 3 8 50 21 120
2008 CR-03 0 7 22 34 27 0 10 68 8 41
2008 CR-04 6 18 28 27 7 4 9 40 28 67
2008 CR-05 18 9 27 36 9 0 0 45 27 11

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 7 9 30 23 25 5 2 51 17 44
2018 CR-04 8 6 33 22 22 6 3 48 15 36
2017 CR 12 11 27 22 24 1 3 48 24 74
2017 CR-04 12 11 32 22 22 0 2 44 24 60
2014 CR 8 17 28 20 18 3 6 42 27 126
2014 CR-04 6 21 25 19 20 4 6 43 30 85
2011 CR 15 22 27 15 17 2 3 33 38 124
2011 CR-03 3 18 15 24 33 3 3 61 23 33
2011 CR-04 19 22 34 10 10 2 4 21 44 83
2008 CR 15 27 24 19 10 0 5 30 44 121
2008 CR-03 0 22 22 32 20 0 5 54 23 41
2008 CR-04 24 26 26 13 4 0 6 19 53 68
2008 CR-05 18 45 18 9 9 0 0 18 64 11

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 7 20 27 18 16 9 2 38 31 44
2018 CR-04 6 17 31 17 17 11 3 39 26 36
2017 CR 12 12 22 23 20 5 5 49 27 74
2017 CR-04 10 11 22 27 20 5 5 52 24 60
2014 CR 10 9 23 28 16 6 7 51 22 126
2014 CR-04 11 9 26 26 14 8 6 47 23 85
2011 CR 13 14 24 19 19 6 6 43 30 124
2011 CR-03 12 9 21 12 36 6 3 53 23 33
2011 CR-04 12 17 27 20 11 6 7 36 33 83
2008 CR 21 18 25 13 12 3 8 27 44 119
2008 CR-03 12 20 24 17 17 0 10 38 35 41
2008 CR-04 27 17 24 11 8 6 8 21 51 66
2008 CR-05 18 27 36 9 9 0 0 18 45 11

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 0 9 25 30 25 7 5 62 10 44
2018 CR-04 0 6 28 31 22 8 6 61 6 36
2017 CR 5 11 28 22 22 8 4 49 18 74
2017 CR-04 7 10 30 25 17 8 3 47 19 60
2014 CR 8 13 18 23 22 9 6 53 25 126
2014 CR-04 8 14 21 17 24 9 6 49 26 85

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 36 5 14 2 2 0 79 16 44
2018 CR-04 44 33 3 14 3 3 0 80 17 36
2017 CR 33 31 15 12 8 1 0 65 20 75
2017 CR-04 32 30 15 15 7 2 0 63 22 60
2014 CR 44 25 9 11 9 1 0 70 21 126
2014 CR-04 45 25 11 13 5 1 0 70 18 85

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 52 30 11 5 2 0 0 82 7 44
2018 CR-04 53 25 14 6 3 0 0 78 8 36
2017 CR 32 40 16 8 3 1 0 73 11 75
2017 CR-04 33 38 16 10 2 0 0 72 12 60
2014 CR 39 42 7 10 2 0 0 81 12 126
2014 CR-04 41 39 8 11 1 0 0 80 12 85

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 34 36 20 2 0 7 0 76 2 44
2018 CR-04 33 39 19 0 0 8 0 79 0 36

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 36 16 2 2 5 2 78 5 44
2018 CR-04 39 36 17 0 3 3 3 79 3 36
2017 CR 33 31 22 5 0 8 1 70 6 74
2017 CR-04 28 35 23 5 0 7 2 69 5 60
2014 CR 44 30 9 4 2 10 0 83 7 126
2014 CR-04 42 30 9 4 2 13 0 83 7 85

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 32 16 2 2 7 0 78 5 44
2018 CR-04 42 33 17 0 3 6 0 79 3 36
2017 CR 37 38 19 4 0 3 0 77 4 74
2017 CR-04 37 37 22 1 0 3 0 76 1 60
2014 CR 41 32 14 4 5 4 0 76 9 125
2014 CR-04 38 32 15 5 6 4 0 73 11 84
2011 CR 26 39 19 7 5 5 0 68 13 124
2011 CR-03 33 36 21 6 0 3 0 72 6 33
2011 CR-04 20 39 19 8 7 6 0 63 17 83

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 53 28 14 0 2 2 0 83 2 43
2018 CR-04 51 29 14 0 3 3 0 82 3 35
2017 CR 40 44 8 4 4 0 0 84 8 75
2017 CR-04 40 42 10 3 5 0 0 82 8 60
2014 CR 46 32 14 7 2 0 0 77 9 125
2014 CR-04 44 32 13 10 1 0 0 76 11 84
2011 CR 34 32 17 8 7 2 0 67 16 124
2011 CR-03 39 30 24 6 0 0 0 70 6 33
2011 CR-04 29 33 16 10 11 2 0 63 21 83
2008 CR 29 41 19 9 2 0 0 70 11 121
2008 CR-03 22 41 22 12 2 0 0 63 15 41
2008 CR-04 34 40 18 7 1 0 0 74 9 68
2008 CR-05 27 45 18 9 0 0 0 73 9 11

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 18 39 18 11 5 9 0 63 18 44
2018 CR-04 19 39 19 11 3 8 0 64 15 36
2017 CR 19 31 16 13 11 7 4 55 27 75
2017 CR-04 13 35 13 13 12 8 5 56 29 60
2014 CR 26 32 13 6 14 6 2 64 22 126
2014 CR-04 22 35 14 6 14 6 2 63 22 85

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 27 30 27 5 5 7 0 61 10 44
2018 CR-04 31 25 31 6 3 6 0 59 9 36
2017 CR 23 40 16 5 5 10 0 70 12 75
2017 CR-04 18 43 15 7 5 11 0 70 13 60
2014 CR 27 30 18 10 5 9 2 63 17 126
2014 CR-04 27 26 21 11 6 8 1 59 18 85
2011 CR 27 30 15 10 8 7 2 63 20 123
2011 CR-03 33 21 21 6 15 3 0 56 22 33
2011 CR-04 21 35 15 10 6 10 4 65 18 82
2008 CR 29 27 17 11 7 3 6 62 20 121
2008 CR-03 27 27 20 12 5 5 5 59 19 41
2008 CR-04 32 22 15 12 10 1 7 60 24 68
2008 CR-05 18 55 18 0 0 9 0 80 0 11

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 34 25 5 2 9 0 65 8 44
2018 CR-04 28 28 25 6 3 11 0 63 9 36

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 18 30 25 7 7 14 0 55 16 44
2018 CR-04 19 28 25 8 6 14 0 55 16 36
2017 CR 15 24 24 11 13 9 4 45 28 75
2017 CR-04 8 23 28 12 13 10 5 37 29 60
2014 CR 11 26 17 19 12 13 2 44 37 126
2014 CR-04 11 27 16 20 11 13 2 44 36 85
2011 CR 13 28 11 13 16 18 1 50 36 123
2011 CR-03 15 33 9 15 12 12 3 57 32 33
2011 CR-04 10 26 12 13 20 20 0 44 41 82

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 18 11 30 2 11 20 7 41 19 44
2018 CR-04 19 11 25 3 11 22 8 44 20 36
2017 CR 16 19 20 12 5 22 5 48 24 75
2017 CR-04 15 13 23 12 5 26 5 41 24 60
2014 CR 20 17 16 7 7 26 6 55 21 126
2014 CR-04 19 19 14 6 4 28 9 61 17 85

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 18 18 0 9 14 0 68 11 44
2018 CR-04 44 14 19 0 8 14 0 68 10 36
2017 CR 37 20 26 8 3 7 0 61 12 74
2017 CR-04 34 20 27 10 2 7 0 58 13 59
2014 CR 32 25 12 9 6 17 0 68 17 126
2014 CR-04 35 21 13 7 4 20 0 70 13 85
2011 CR 31 31 19 6 4 8 0 68 11 124
2011 CR-03 18 39 27 3 3 9 0 63 7 33
2011 CR-04 34 28 17 8 5 8 0 67 14 83

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 9 34 2 2 25 5 45 6 44
2018 CR-04 22 8 33 3 0 28 6 46 4 36
2017 CR 19 17 27 3 0 29 5 55 4 75
2017 CR-04 13 17 30 2 0 33 5 49 3 60
2014 CR 16 18 19 2 2 33 9 59 8 126
2014 CR-04 12 17 25 1 1 35 9 51 4 85

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 18 18 5 2 14 0 71 8 44
2018 CR-04 47 14 19 6 0 14 0 71 6 36
2017 CR 33 25 21 1 0 17 1 72 2 75
2017 CR-04 30 23 25 2 0 18 2 67 2 60
2014 CR 29 23 17 6 2 22 2 68 9 126
2014 CR-04 28 21 19 5 1 25 1 67 8 85
2011 CR 35 32 19 2 1 10 0 76 4 124
2011 CR-03 36 27 27 0 0 9 0 70 0 33
2011 CR-04 31 35 17 4 1 12 0 75 5 83
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 49 33 9 2 5 2 0 83 7 43
2018 CR-04 54 29 11 0 3 3 0 85 3 35
2017 CR 44 29 15 5 3 4 0 77 8 75
2017 CR-04 47 28 13 5 2 5 0 79 7 60

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 39 16 9 0 11 2 71 11 44
2018 CR-04 25 39 14 8 0 11 3 74 10 36
2017 CR 18 33 24 9 5 11 0 56 17 74
2017 CR-04 19 37 20 9 7 9 0 61 17 59

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 39 5 11 5 7 2 78 18 44
2018 CR-04 33 36 6 14 3 6 3 76 18 36
2017 CR 19 43 22 7 7 3 0 63 14 75
2017 CR-04 18 40 25 8 5 3 0 61 14 60

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 34 9 7 0 5 2 83 7 44
2018 CR-04 42 33 8 8 0 6 3 82 9 36
2017 CR 30 24 27 11 4 0 4 56 15 74
2017 CR-04 32 23 28 10 2 0 5 58 12 60

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 39 36 16 5 0 0 5 79 5 44
2018 CR-04 36 36 17 6 0 0 6 76 6 36
2017 CR 32 36 23 4 4 1 0 69 8 75
2017 CR-04 32 35 25 5 3 0 0 67 8 60

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 58 23 9 0 0 2 7 90 0 43
2018 CR-04 60 20 9 0 0 3 9 90 0 35
2017 CR 46 31 17 1 1 3 0 79 3 74
2017 CR-04 48 31 18 0 2 2 0 79 2 59

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 30 43 9 9 2 2 5 78 12 44
2018 CR-04 25 50 11 3 3 3 6 82 6 36
2017 CR 39 27 16 11 7 1 0 66 17 75
2017 CR-04 33 33 17 10 7 0 0 67 16 60

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 82 5 0 0 0 0 14 100 0 44
2018 CR-04 78 6 0 0 0 0 17 100 0 36
2017 CR 68 8 1 0 0 1 21 98 0 75
2017 CR-04 68 7 2 0 0 0 23 98 0 60

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 45 30 11 0 7 0 7 80 7 44
2018 CR-04 39 33 11 0 8 0 8 79 9 36
2017 CR 44 32 17 4 1 0 1 77 5 75
2017 CR-04 42 33 18 3 1 0 2 77 5 60

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 48 30 18 0 0 0 5 81 0 44
2018 CR-04 44 31 19 0 0 0 6 79 0 36
2017 CR 35 39 13 8 1 1 3 77 10 75
2017 CR-04 30 38 17 8 2 2 3 72 10 60

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 32 18 0 0 0 7 80 0 44
2018 CR-04 42 31 19 0 0 0 8 79 0 36
2017 CR 49 25 12 9 1 1 1 77 11 75
2017 CR-04 45 25 15 10 1 2 2 73 12 60

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 52 30 5 5 0 2 7 90 5 44
2018 CR-04 53 28 6 3 0 3 8 91 3 36
2017 CR 47 28 13 5 1 3 3 79 7 75
2017 CR-04 45 27 13 7 2 3 3 77 9 60

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 57 26 10 5 0 0 2 85 5 42
2018 CR-04 57 26 11 3 0 0 3 85 3 35
2017 CR 53 23 13 5 3 0 3 78 8 75
2017 CR-04 53 20 15 5 3 0 3 76 9 60

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 52 32 7 7 0 0 2 86 7 44
2018 CR-04 50 33 8 6 0 0 3 86 6 36
2017 CR 47 27 16 7 4 0 0 73 11 75
2017 CR-04 45 27 17 8 3 0 0 72 11 60

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 80 5 2 2 2 0 9 93 5 44
2018 CR-04 75 6 3 3 3 0 11 91 6 36

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 70 9 7 2 2 0 9 88 5 44
2018 CR-04 67 11 8 3 0 0 11 88 3 36
2017 CR 74 12 8 3 1 1 1 88 4 75
2017 CR-04 74 10 8 3 2 2 2 86 5 60

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 52 39 5 2 0 0 2 93 2 44
2018 CR-04 50 42 3 3 0 0 3 94 3 36
2017 CR 49 36 7 4 2 0 1 87 7 75
2017 CR-04 50 33 7 5 3 0 2 85 8 60

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 62 26 2 5 2 0 2 90 7 42
2018 CR-04 59 29 3 3 3 0 3 91 6 34
2017 CR 55 23 7 8 7 0 1 79 15 75
2017 CR-04 52 25 6 10 5 0 2 78 15 60

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 66 5 0 0 0 0 30 100 0 44
2018 CR-04 61 6 0 0 0 0 33 100 0 36
2017 CR 72 4 3 1 0 0 20 95 2 75
2017 CR-04 69 5 3 2 0 0 22 94 2 60

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 66 20 0 2 0 0 11 97 3 44
2018 CR-04 61 22 0 3 0 0 14 97 3 36
2017 CR 68 19 5 4 0 0 4 90 4 74
2017 CR-04 64 20 6 5 0 0 5 88 5 60

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 50 14 11 7 7 5 7 72 15 44
2018 CR-04 50 14 14 6 3 6 8 74 10 36
2017 CR 49 23 15 4 4 1 4 76 8 75
2017 CR-04 47 27 13 3 3 2 5 79 7 60

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 55 32 2 2 5 0 5 90 7 44
2018 CR-04 47 36 3 3 6 0 6 88 9 36
2017 CR 47 31 11 8 3 0 1 79 11 75
2017 CR-04 43 32 12 8 3 0 2 77 12 60

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 45 18 2 0 0 2 79 2 44
2018 CR-04 33 47 17 0 0 0 3 83 0 36
2017 CR 17 39 35 5 2 1 0 57 8 75
2017 CR-04 18 38 33 5 3 2 0 58 8 60

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 0 11 43 27 16 0 2 44 12 44
2018 CR-04 0 8 44 31 14 0 3 46 9 36
2017 CR 1 12 44 29 13 0 0 43 13 75
2017 CR-04 2 13 45 30 10 0 0 40 15 60
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 59 18 11 2 0 7 2 65 35 44
2018 CR-04 58 17 14 3 0 6 3 64 36 36
2017 CR 52 19 16 9 0 4 0 54 46 75
2017 CR-04 53 18 13 12 0 3 0 55 45 60

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 29 14
2018 CR-04 25 12
2017 CR 24 33
2017 CR-04 15 26

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 14 14
2018 CR-04 8 12
2017 CR 27 33
2017 CR-04 23 26

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 14 14
2018 CR-04 8 12
2017 CR 27 33
2017 CR-04 19 26

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 CR 50 14
2018 CR-04 58 12
2017 CR 27 33
2017 CR-04 31 26

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 CR 7 14
2018 CR-04 8 12
2017 CR 3 33
2017 CR-04 4 26

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 CR 21 14
2018 CR-04 25 12

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 CR 7 14
2018 CR-04 8 12
2017 CR 48 33
2017 CR-04 57 26

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 CR 0 75 0 8 0 17 12
2017 CR 3 81 13 0 0 3 31
2017 CR-04 4 83 8 0 0 4 24

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 92 8 13
2018 CR-04 91 9 11

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 50 16 11 7 5 5 7 74 13 44
2018 CR-04 47 17 11 8 6 3 8 72 16 36

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 21 7 21 0 0 7 69 23 14
2018 CR-04 33 25 8 25 0 0 8 64 27 12
2017 CR 12 36 21 12 9 0 9 53 23 33
2017 CR-04 12 30 23 12 12 0 12 48 26 26

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 21 7 7 14 0 7 69 23 14
2018 CR-04 33 25 8 8 17 0 8 64 27 12
2017 CR 9 21 21 21 6 3 18 39 35 33
2017 CR-04 4 23 23 23 8 0 19 34 38 26
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