2018 Public Service Employee Survey Results by Theme for Office of the Chief Electoral Officer by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	55	0	0	6	94	6	15
2018	Compliance, inspection and enforcement	26	42	24	8	0	68	8	12
2018	Communications or public affairs	45	38	11	5	2	83	7	42
2018	Administration and operations	41	43	7	7	3	84	9	75
2018	Human resources	54	46	0	0	0	100	0	29
2018	Financial management	40	41	19	0	0	81	0	26
2018	Information management	32	34	26	8	0	66	8	12
2018	Information technology	40	40	16	4	0	80	4	28
2018	Data sciences	14	55	21	11	0	68	11	19
2018	Project management	35	48	11	5	0	83	5	17
2018	Other services to the public	29	48	19	5	0	77	5	11
2018	None of the above	36	40	14	10	0	76	10	21
2017	Client contact centre	18	64	9	8	0	83	8	23
2017	Communications or public affairs	37	43	8	5	7	80	12	39
2017	Legal services	63	30	0	0	7	93	7	13
2017	Administration and operations	39	42	10	5	4	81	9	82
2017	Human resources	28	34	38	0	0	62	0	27
2017	Financial management	38	50	12	0	0	88	0	24
2017	Information management	33	33	19	12	4	65	15	26
2017	Information technology	51	41	0	7	0	93	7	41
2017	Data sciences	20	64	5	5	6	84	11	20
2017	Policy	60	20	10	10	0	80	10	10
2017	Project management	48	38	7	0	7	86	7	29
2017	None of the above	27	47	10	10	6	74	17	41
2014	Client contact centre	58	24	9	10	0	81	10	21
2014	Compliance, inspection and enforcement	44	43	6	7	0	87	7	14
2014	Communications or public affairs	19	45	16	13	7	64	20	42
2014	Science and technology	8	64	10	19	0	71	19	11
2014	Legal services	20	40	14	18	8	59	26	13
2014	Administration and operations	28	51	10	9	3	79	12	91
2014	Human resources	37	42	12	4	4	80	8	22
2014	Financial management	40	47	8	6	0	86	6	32
2014	Procurement	70	30	0	0	0	100	0	10
2014	Information management	22	35	35	8	0	57	8	25
2014	Information technology	21	60	8	4	6	81	11	46
2014	Other services to the public	31	17	17	18	17	49	34	11
2014	None of the above	32	45	9	12	2	77	14	53

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	40	20	0	0	0	80	0	15
2018	Compliance, inspection and enforcement	18	34	40	0	8	0	52	8	12
2018	Communications or public affairs	52	35	6	5	2	0	87	7	42
2018	Administration and operations	42	41	8	5	3	1	84	8	75
2018	Human resources	49	40	8	3	0	0	89	3	29
2018	Financial management	35	57	0	8	0	0	92	8	24
2018	Information management	41	43	17	0	0	0	83	0	12
2018	Information technology	30	48	15	8	0	0	77	8	27
2018	Data sciences	22	46	21	11	0	0	68	11	19
2018	Project management	47	42	11	0	0	0	89	0	17
2018	Other services to the public	39	36	20	5	0	0	75	5	11
2018	None of the above	28	35	22	10	0	5	66	11	21
2017	Client contact centre	9	61	21	9	0	0	70	9	23
2017	Communications or public affairs	48	23	9	12	7	0	71	19	39
2017	Legal services	78	15	0	0	7	0	93	7	13
2017	Administration and operations	38	36	12	9	5	0	74	14	82
2017	Human resources	34	29	26	11	0	0	62	11	27
2017	Financial management	43	37	12	8	0	0	80	8	24
2017	Information management	29	23	30	15	3	0	52	18	27
2017	Information technology	37	41	15	7	0	0	78	7	41
2017	Data sciences	20	55	20	5	0	0	75	5	20
2017	Policy	30	30	30	10	0	0	60	10	10
2017	Project management	55	31	7	3	3	0	86	7	29
2017	None of the above	42	34	5	6	14	0	76	20	41

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	28	13	0	0	0	87	0	15
2018	Compliance, inspection and enforcement	50	26	24	0	0	0	76	0	12
2018	Communications or public affairs	59	26	6	7	2	0	85	9	42
2018	Administration and operations	54	35	7	4	0	0	89	4	74
2018	Human resources	65	35	0	0	0	0	100	0	29
2018	Financial management	54	35	8	4	0	0	88	4	25
2018	Information management	32	59	9	0	0	0	91	0	12
2018	Information technology	58	28	14	0	0	0	86	0	28
2018	Data sciences	35	44	15	0	5	0	79	5	19
2018	Project management	65	35	0	0	0	0	100	0	17
2018	Other services to the public	75	15	10	0	0	0	90	0	11
2018	None of the above	76	21	3	0	0	0	97	0	21
2017	Client contact centre	35	61	4	0	0	0	96	0	23
2017	Communications or public affairs	52	34	7	5	2	0	86	7	39
2017	Legal services	70	22	0	7	0	0	93	7	13
2017	Administration and operations	62	28	6	1	2	0	91	3	82
2017	Human resources	43	33	24	0	0	0	76	0	27
2017	Financial management	58	34	8	0	0	0	92	0	24
2017	Information management	53	29	18	0	0	0	82	0	27
2017	Information technology	66	27	7	0	0	0	93	0	41
2017	Data sciences	30	49	21	0	0	0	79	0	20
2017	Policy	70	10	20	0	0	0	80	0	10
2017	Project management	49	45	7	0	0	0	93	0	29
2017	None of the above	64	25	9	3	0	0	89	3	40
2014	Client contact centre	72	14	14	0	0	0	86	0	21
2014	Compliance, inspection and enforcement	75	19	6	0	0	0	94	0	14
2014	Communications or public affairs	49	29	13	9	0	0	78	9	42
2014	Science and technology	25	75	0	0	0	0	100	0	11
2014	Legal services	49	31	12	8	0	0	80	8	13
2014	Administration and operations	70	23	2	3	1	0	94	4	92
2014	Human resources	63	33	0	0	0	4	100	0	22
2014	Financial management	64	30	3	3	0	0	94	3	31
2014	Procurement	100	0	0	0	0	0	100	0	10
2014	Information management	49	31	16	4	0	0	81	4	25
2014	Information technology	46	44	8	0	2	0	89	2	46
2014	Other services to the public	48	43	0	0	9	0	91	9	11
2014	None of the above	64	21	7	5	2	0	86	7	53

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	42	7	6	0	0	87	6	15
2018	Compliance, inspection and enforcement	32	28	32	8	0	0	60	8	12
2018	Communications or public affairs	54	26	8	9	2	0	80	11	42
2018	Administration and operations	45	38	11	3	3	0	84	5	75
2018	Human resources	58	35	7	0	0	0	93	0	29
2018	Financial management	52	44	4	0	0	0	96	0	25
2018	Information management	32	51	9	8	0	0	83	8	12
2018	Information technology	43	37	16	4	0	0	80	4	28
2018	Data sciences	35	49	15	0	0	0	85	0	19
2018	Project management	42	47	0	11	0	0	89	11	17
2018	Other services to the public	47	28	20	5	0	0	75	5	11
2018	None of the above	42	33	15	10	0	0	75	10	21
2017	Client contact centre	40	52	8	0	0	0	92	0	23
2017	Communications or public affairs	50	31	10	5	5	0	81	9	39
2017	Legal services	70	22	0	0	7	0	93	7	13
2017	Administration and operations	45	40	7	2	5	0	85	7	82
2017	Human resources	37	44	19	0	0	0	81	0	27
2017	Financial management	38	50	4	8	0	0	88	8	24
2017	Information management	38	32	24	7	0	0	70	7	27
2017	Information technology	49	41	5	2	0	2	93	2	41
2017	Data sciences	25	64	5	6	0	0	89	6	20
2017	Policy	50	30	10	10	0	0	80	10	10
2017	Project management	52	35	3	3	7	0	87	10	29
2017	None of the above	48	27	10	0	14	0	75	14	40
2014	Client contact centre	48	29	18	5	0	0	77	5	21
2014	Compliance, inspection and enforcement	57	30	6	7	0	0	87	7	14
2014	Communications or public affairs	28	40	13	13	5	0	69	18	42
2014	Science and technology	16	65	19	0	0	0	81	0	11
2014	Legal services	12	39	30	6	12	0	52	18	13
2014	Administration and operations	41	39	15	4	1	0	80	5	92
2014	Human resources	38	38	12	4	8	0	76	12	22
2014	Financial management	55	32	3	8	3	0	86	11	32
2014	Procurement	80	20	0	0	0	0	100	0	10
2014	Information management	22	55	20	0	4	0	76	4	25
2014	Information technology	22	59	13	2	4	0	81	6	46
2014	Other services to the public	31	43	0	25	0	0	75	25	11
2014	None of the above	40	37	15	5	2	2	79	7	53

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	54	33	13	0	0	0	87	0	15
2018	Compliance, inspection and enforcement	34	34	24	8	0	0	68	8	12
2018	Communications or public affairs	46	28	20	2	3	0	74	6	42
2018	Administration and operations	55	27	11	1	4	1	83	5	75
2018	Human resources	42	43	15	0	0	0	85	0	29
2018	Financial management	52	33	12	4	0	0	84	4	26
2018	Information management	33	41	26	0	0	0	74	0	12
2018	Information technology	31	29	26	11	4	0	60	14	28
2018	Data sciences	46	22	17	5	5	5	72	11	19
2018	Project management	53	18	18	6	6	0	71	11	17
2018	Other services to the public	49	41	0	0	10	0	90	10	11
2018	None of the above	27	42	17	15	0	0	68	15	20
2017	Client contact centre	26	49	25	0	0	0	75	0	23
2017	Communications or public affairs	45	26	20	8	2	0	71	10	39
2017	Legal services	63	30	0	7	0	0	93	7	13
2017	Administration and operations	47	35	11	5	2	0	82	7	82
2017	Human resources	37	44	11	8	0	0	81	8	25
2017	Financial management	40	40	8	8	4	0	80	12	24
2017	Information management	23	52	12	3	10	0	75	14	27
2017	Information technology	44	36	15	5	0	0	81	5	41
2017	Data sciences	20	65	15	0	0	0	85	0	20
2017	Policy	30	40	19	10	0	0	70	10	10
2017	Project management	55	31	7	3	3	0	86	7	29
2017	None of the above	39	36	7	5	11	2	77	16	41
2014	Client contact centre	34	43	23	0	0	0	77	0	21
2014	Compliance, inspection and enforcement	30	42	14	14	0	0	72	14	14
2014	Communications or public affairs	21	43	16	16	4	0	64	20	42
2014	Science and technology	17	54	19	10	0	0	71	10	11
2014	Legal services	12	48	0	32	8	0	60	40	13
2014	Administration and operations	29	37	22	6	4	1	67	11	92
2014	Human resources	34	30	8	16	8	4	67	25	22
2014	Financial management	42	31	9	17	0	0	73	17	31
2014	Procurement	70	20	10	0	0	0	90	0	10
2014	Information management	23	54	20	4	0	0	76	4	25
2014	Information technology	22	48	11	6	9	4	73	16	46
2014	Other services to the public	31	44	0	17	9	0	75	25	11
2014	None of the above	26	43	16	7	8	0	69	15	53

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	40	7	6	0	0	87	6	15
2018	Compliance, inspection and enforcement	26	42	24	8	0	0	68	8	12
2018	Communications or public affairs	45	34	11	5	3	2	81	8	42
2018	Administration and operations	55	27	13	2	3	0	82	5	74
2018	Human resources	48	41	11	0	0	0	89	0	29
2018	Financial management	59	29	4	8	0	0	88	8	26
2018	Information management	33	33	26	8	0	0	66	8	12
2018	Information technology	35	32	22	7	4	0	67	11	28
2018	Data sciences	41	22	22	10	5	0	63	16	19
2018	Project management	41	42	6	11	0	0	83	11	17
2018	Other services to the public	39	51	0	0	10	0	90	10	11
2018	None of the above	31	45	15	9	0	0	76	9	21
2017	Client contact centre	21	66	13	0	0	0	87	0	23
2017	Communications or public affairs	43	37	2	13	5	0	80	18	38
2017	Legal services	63	30	0	7	0	0	93	7	13
2017	Administration and operations	44	43	5	5	3	0	87	9	82
2017	Human resources	39	46	10	4	0	0	85	4	26
2017	Financial management	48	36	8	4	4	0	84	8	24
2017	Information management	22	41	23	3	10	0	63	14	27
2017	Information technology	44	39	12	5	0	0	83	5	41
2017	Data sciences	20	70	10	0	0	0	90	0	20
2017	Policy	30	40	19	0	10	0	70	10	10
2017	Project management	59	27	4	7	3	0	86	10	29
2017	None of the above	44	28	10	5	13	0	73	17	41
2014	Client contact centre	39	38	19	4	0	0	77	4	21
2014	Compliance, inspection and enforcement	47	25	20	7	0	0	72	7	14
2014	Communications or public affairs	31	35	9	23	2	0	66	25	42
2014	Science and technology	8	73	10	10	0	0	81	10	11
2014	Legal services	12	48	7	32	0	0	60	32	13
2014	Administration and operations	27	43	17	6	5	1	71	12	92
2014	Human resources	34	29	0	25	8	4	66	34	22
2014	Financial management	52	29	3	16	0	0	81	16	31
2014	Procurement	70	30	0	0	0	0	100	0	10
2014	Information management	23	57	16	4	0	0	80	4	25
2014	Information technology	23	45	11	11	7	4	70	18	45
2014	Other services to the public	31	44	17	8	0	0	75	8	11
2014	None of the above	25	51	7	11	7	0	75	17	53

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	47	14	7	6	0	0	73	13	15
2018	Compliance, inspection and enforcement	28	32	8	16	16	0	0	60	32	12
2018	Communications or public affairs	43	24	9	9	6	7	2	73	16	41
2018	Administration and operations	47	17	18	9	5	3	1	67	14	75
2018	Human resources	32	45	15	7	0	0	2	78	7	29
2018	Financial management	48	25	8	8	8	0	4	76	16	26
2018	Information management	42	16	17	25	0	0	0	58	25	12
2018	Information technology	32	25	25	10	7	0	0	57	18	28
2018	Data sciences	41	11	27	11	10	0	0	52	21	19
2018	Project management	47	30	6	6	11	0	0	76	17	17
2018	Other services to the public	29	36	15	10	10	0	0	65	20	11
2018	None of the above	25	14	27	15	14	0	5	41	31	21
2017	Client contact centre	27	21	30	8	0	13	0	56	9	23
2017	Communications or public affairs	40	26	12	10	10	2	0	67	21	39
2017	Legal services	54	7	15	0	7	16	0	74	9	13
2017	Administration and operations	43	26	14	7	3	4	2	74	11	82
2017	Human resources	20	35	19	19	4	4	0	57	23	26
2017	Financial management	30	21	20	12	8	9	0	56	22	24
2017	Information management	14	20	33	15	7	11	0	38	25	27
2017	Information technology	41	14	34	5	2	0	3	57	7	41
2017	Data sciences	25	35	20	21	0	0	0	59	21	20
2017	Policy	40	10	10	40	0	0	0	50	40	10
2017	Project management	42	23	21	3	7	4	0	68	10	29
2017	None of the above	40	18	16	15	9	2	0	59	24	41
2014	Client contact centre	28	38	24	0	5	0	5	70	5	21
2014	Compliance, inspection and enforcement	35	26	25	7	7	0	0	61	14	14
2014	Communications or public affairs	19	25	13	25	14	4	0	46	40	42
2014	Science and technology	17	27	37	10	10	0	0	44	19	11
2014	Legal services	6	34	20	26	14	0	0	40	40	13
2014	Administration and operations	31	23	22	9	10	2	3	57	20	92
2014	Human resources	42	13	9	16	8	13	0	62	27	22
2014	Financial management	38	25	9	16	13	0	0	62	28	31
2014	Procurement	80	10	0	10	0	0	0	90	10	10
2014	Information management	22	24	16	20	8	12	0	52	31	25
2014	Information technology	16	26	24	13	15	4	2	45	30	46
2014	Other services to the public	31	9	9	26	17	8	0	44	47	11
2014	None of the above	23	23	17	7	15	15	0	54	26	53

Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	26	20	7	0	0	0	74	7	15
2018	Compliance, inspection and enforcement	50	32	10	8	0	0	0	82	8	12
2018	Communications or public affairs	68	22	7	0	3	0	0	90	3	42
2018	Administration and operations	64	26	6	1	3	0	1	91	4	74
2018	Human resources	53	32	7	7	0	0	0	85	7	28
2018	Financial management	53	39	0	8	0	0	0	92	8	26
2018	Information management	41	33	9	17	0	0	0	74	17	12
2018	Information technology	40	36	21	0	4	0	0	76	4	28
2018	Data sciences	46	36	0	12	6	0	0	83	17	18
2018	Project management	76	24	0	0	0	0	0	100	0	17
2018	Other services to the public	32	52	17	0	0	0	0	83	0	10
2018	None of the above	39	40	16	0	0	0	5	83	0	21
2017	Client contact centre	36	44	21	0	0	0	0	79	0	23
2017	Communications or public affairs	57	23	9	5	5	0	0	81	10	39
2017	Legal services	71	29	0	0	0	0	0	100	0	13
2017	Administration and operations	46	38	5	7	2	0	1	86	10	82
2017	Human resources	34	45	18	3	0	0	0	79	3	27
2017	Financial management	43	33	16	8	0	0	0	76	8	24
2017	Information management	45	37	0	11	7	0	0	82	18	27
2017	Information technology	54	32	7	5	0	2	0	88	5	41
2017	Data sciences	40	54	0	5	0	0	0	95	5	20
2017	Policy	40	40	10	10	0	0	0	80	10	10
2017	Project management	48	34	7	7	0	3	0	85	7	29
2017	None of the above	46	38	8	0	3	0	4	88	3	41
2014	Client contact centre	48	24	14	9	0	0	4	76	9	21
2014	Compliance, inspection and enforcement	53	27	20	0	0	0	0	80	0	14
2014	Communications or public affairs	41	37	9	9	2	2	0	79	12	42
2014	Science and technology	35	56	0	0	10	0	0	90	10	11
2014	Legal services	18	60	14	8	0	0	0	78	8	13
2014	Administration and operations	50	25	13	5	3	3	0	78	9	92
2014	Human resources	50	25	4	8	13	0	0	75	20	22
2014	Financial management	50	33	6	0	3	8	0	90	3	32
2014	Procurement	100	0	0	0	0	0	0	100	0	10
2014	Information management	35	46	16	0	0	4	0	84	0	25
2014	Information technology	29	43	8	6	9	4	0	76	16	46
2014	Other services to the public	48	26	0	8	0	0	18	90	10	11
2014	None of the above	29	45	5	9	8	4	0	77	18	53

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	39	14	7	0	0	80	7	15
2018	Compliance, inspection and enforcement	26	58	8	8	0	0	84	8	12
2018	Communications or public affairs	68	16	8	5	3	0	84	8	42
2018	Administration and operations	59	31	7	3	1	0	89	4	74
2018	Human resources	53	22	11	15	0	0	75	15	28
2018	Financial management	53	35	4	0	8	0	89	8	26
2018	Information management	49	17	17	17	0	0	66	17	12
2018	Information technology	36	43	17	0	4	0	79	4	28
2018	Data sciences	29	49	12	0	5	6	82	5	18
2018	Project management	71	17	6	6	0	0	88	6	17
2018	Other services to the public	39	46	10	5	0	0	85	5	11
2018	None of the above	33	41	16	5	5	0	74	9	21
2017	Client contact centre	31	40	13	17	0	0	71	17	23
2017	Communications or public affairs	60	23	2	12	2	0	83	15	39
2017	Legal services	71	29	0	0	0	0	100	0	13
2017	Administration and operations	41	40	9	5	6	0	81	11	81
2017	Human resources	27	43	24	7	0	0	70	7	27
2017	Financial management	26	58	4	12	0	0	84	12	24
2017	Information management	45	34	3	8	11	0	78	18	27
2017	Information technology	49	31	7	10	3	0	80	12	41
2017	Data sciences	46	44	5	5	0	0	90	5	20
2017	Policy	40	50	0	10	0	0	90	10	10
2017	Project management	52	31	14	3	0	0	83	3	29
2017	None of the above	53	25	9	5	5	3	81	10	41
2014	Client contact centre	53	28	9	5	4	0	81	9	21
2014	Compliance, inspection and enforcement	37	25	38	0	0	0	62	0	14
2014	Communications or public affairs	33	36	20	9	2	0	68	11	42
2014	Science and technology	35	56	0	0	10	0	90	10	11
2014	Legal services	43	34	15	8	0	0	77	8	13
2014	Administration and operations	51	25	11	10	2	2	77	12	92
2014	Human resources	55	17	0	8	21	0	71	29	22
2014	Financial management	37	50	6	0	6	0	88	6	32
2014	Procurement	100	0	0	0	0	0	100	0	10
2014	Information management	47	28	18	8	0	0	74	8	25
2014	Information technology	29	39	11	8	11	2	70	19	46
2014	Other services to the public	40	52	0	8	0	0	92	8	11
2014	None of the above	22	47	7	17	7	0	69	24	53

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	34	14	13	0	0	74	13	15
2018	Compliance, inspection and enforcement	26	56	10	0	8	0	82	8	12
2018	Communications or public affairs	69	18	7	2	3	0	87	6	41
2018	Administration and operations	64	25	7	2	3	0	88	5	74
2018	Human resources	57	40	0	4	0	0	96	4	28
2018	Financial management	44	45	4	4	4	0	89	8	26
2018	Information management	49	25	17	9	0	0	74	9	12
2018	Information technology	47	18	28	4	4	0	65	7	28
2018	Data sciences	46	37	5	5	6	0	83	11	19
2018	Project management	71	17	12	0	0	0	88	0	17
2018	Other services to the public	39	38	23	0	0	0	77	0	11
2018	None of the above	47	23	15	11	5	0	69	16	21
2017	Client contact centre	44	26	22	4	4	0	70	8	23
2017	Communications or public affairs	59	21	5	10	5	0	80	15	38
2017	Legal services	78	22	0	0	0	0	100	0	13
2017	Administration and operations	54	26	10	4	6	0	81	9	81
2017	Human resources	41	41	11	7	0	0	82	7	27
2017	Financial management	51	25	16	4	4	0	76	8	24
2017	Information management	46	31	12	0	11	0	77	11	26
2017	Information technology	49	27	15	7	2	0	76	10	41
2017	Data sciences	45	45	0	10	0	0	90	10	20
2017	Policy	50	20	21	10	0	0	70	10	10
2017	Project management	55	24	11	7	3	0	79	10	29
2017	None of the above	63	21	8	2	5	0	85	7	41
2014	Client contact centre	38	38	10	4	9	0	77	14	21
2014	Compliance, inspection and enforcement	53	20	27	0	0	0	73	0	14
2014	Communications or public affairs	39	32	16	7	7	0	71	14	42
2014	Science and technology	35	46	19	0	0	0	81	0	11
2014	Legal services	37	34	14	7	8	0	70	15	13
2014	Administration and operations	48	33	11	3	4	1	82	8	92
2014	Human resources	59	13	0	12	17	0	71	29	22
2014	Financial management	45	42	3	0	10	0	87	10	31
2014	Procurement	100	0	0	0	0	0	100	0	10
2014	Information management	46	30	16	8	0	0	76	8	25
2014	Information technology	35	35	9	11	11	0	70	21	46
2014	Other services to the public	57	26	9	8	0	0	83	8	11
2014	None of the above	33	38	7	12	7	3	73	19	53

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	33	33	0	0	7	0	65	0	15
2018	Compliance, inspection and enforcement	18	50	16	8	0	8	0	74	9	12
2018	Communications or public affairs	51	24	7	10	8	0	0	75	17	42
2018	Administration and operations	44	35	9	6	1	4	0	83	7	74
2018	Human resources	25	42	7	9	7	7	3	74	18	29
2018	Financial management	50	27	19	4	0	0	0	77	4	26
2018	Information management	41	34	9	0	8	9	0	81	9	12
2018	Information technology	27	42	7	21	3	0	0	68	25	29
2018	Data sciences	30	11	26	11	5	16	0	49	20	19
2018	Project management	42	39	6	0	13	0	0	81	13	17
2018	Other services to the public	27	43	0	0	10	20	0	87	13	11
2018	None of the above	33	49	3	0	10	5	0	86	11	21
2017	Client contact centre	22	57	12	9	0	0	0	79	9	23
2017	Communications or public affairs	41	34	15	5	5	0	0	75	10	39
2017	Legal services	39	45	7	0	0	9	0	92	0	13
2017	Administration and operations	33	39	10	9	5	3	0	75	15	82
2017	Human resources	16	32	25	19	8	0	0	48	27	27
2017	Financial management	40	28	16	8	0	8	0	74	9	24
2017	Information management	31	29	11	4	14	10	0	67	20	27
2017	Information technology	42	27	17	7	5	2	0	70	12	41
2017	Data sciences	39	20	20	10	5	6	0	63	16	20
2017	Policy	20	30	10	30	0	0	10	56	34	10
2017	Project management	35	41	11	11	3	0	0	75	14	29
2017	None of the above	39	25	10	12	7	7	0	69	20	41
2014	Client contact centre	43	10	37	10	0	0	0	53	10	21
2014	Compliance, inspection and enforcement	36	20	14	17	7	6	0	59	26	14
2014	Communications or public affairs	29	42	11	5	7	7	0	76	12	42
2014	Science and technology	25	46	10	0	10	10	0	79	11	11
2014	Legal services	12	51	21	16	0	0	0	63	16	13
2014	Administration and operations	27	37	17	11	6	1	0	64	18	91
2014	Human resources	24	26	9	21	12	9	0	55	36	22
2014	Financial management	23	44	6	17	6	3	0	70	24	31
2014	Procurement	70	30	0	0	0	0	0	100	0	10
2014	Information management	31	45	15	8	0	0	0	76	8	25
2014	Information technology	6	43	15	15	11	11	0	55	29	46
2014	Other services to the public	17	66	9	0	8	0	0	83	8	11
2014	None of the above	30	34	14	10	5	7	0	69	17	53

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	26	26	0	0	0	0	74	0	15
2018	Compliance, inspection and enforcement	36	48	8	8	0	0	0	84	8	12
2018	Communications or public affairs	51	27	10	7	6	0	0	78	12	42
2018	Administration and operations	46	30	15	6	1	1	0	77	8	74
2018	Human resources	22	59	9	7	0	4	0	84	7	29
2018	Financial management	44	37	16	4	0	0	0	80	4	26
2018	Information management	24	50	18	8	0	0	0	74	8	12
2018	Information technology	20	43	18	15	4	0	0	63	18	28
2018	Data sciences	24	38	21	11	5	0	0	63	17	19
2018	Project management	23	47	18	13	0	0	0	70	13	17
2018	Other services to the public	30	59	0	0	11	0	0	89	11	10
2018	None of the above	26	50	13	6	5	0	0	76	11	20
2017	Client contact centre	17	55	18	10	0	0	0	73	10	23
2017	Communications or public affairs	33	50	7	8	2	0	0	83	10	39
2017	Legal services	41	44	15	0	0	0	0	85	0	13
2017	Administration and operations	23	42	17	8	7	1	0	67	16	82
2017	Human resources	26	33	17	15	8	0	0	60	23	27
2017	Financial management	44	28	16	12	0	0	0	72	12	24
2017	Information management	23	34	18	7	10	7	0	62	19	27
2017	Information technology	33	33	25	7	2	0	0	66	10	41
2017	Data sciences	25	44	21	10	0	0	0	69	10	20
2017	Policy	10	40	10	20	0	10	10	62	25	10
2017	Project management	31	45	10	11	3	0	0	76	14	29
2017	None of the above	32	34	10	12	10	2	0	68	22	41
2014	Client contact centre	33	25	37	5	0	0	0	58	5	21
2014	Compliance, inspection and enforcement	36	37	20	0	7	0	0	72	7	14
2014	Communications or public affairs	26	43	17	7	7	0	0	69	13	42
2014	Science and technology	17	64	0	0	10	10	0	89	11	11
2014	Legal services	12	37	50	0	0	0	0	50	0	13
2014	Administration and operations	30	33	19	10	9	0	0	62	19	92
2014	Human resources	19	41	4	20	12	4	0	62	34	22
2014	Financial management	22	52	9	11	6	0	0	74	17	31
2014	Procurement	50	50	0	0	0	0	0	100	0	10
2014	Information management	19	54	19	4	0	4	0	76	4	25
2014	Information technology	11	40	15	15	13	6	0	55	29	46
2014	Other services to the public	26	66	0	0	8	0	0	92	8	11
2014	None of the above	18	43	14	15	5	4	0	64	21	53

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	33	39	0	0	7	0	58	0	15
2018	Compliance, inspection and enforcement	0	60	8	24	0	8	0	65	26	12
2018	Communications or public affairs	34	34	12	10	8	2	0	70	18	42
2018	Administration and operations	43	27	12	11	2	6	0	73	14	74
2018	Human resources	25	54	7	7	4	4	0	82	11	29
2018	Financial management	40	33	23	0	0	4	0	76	0	26
2018	Information management	16	41	18	8	0	17	0	69	10	12
2018	Information technology	16	31	18	18	7	11	0	53	28	29
2018	Data sciences	5	41	32	11	5	5	0	49	17	19
2018	Project management	16	36	18	23	6	0	0	53	29	17
2018	Other services to the public	8	62	0	19	0	10	0	78	22	11
2018	None of the above	14	53	5	10	13	5	0	71	24	21
2017	Client contact centre	4	52	21	23	0	0	0	56	23	23
2017	Communications or public affairs	25	33	18	17	2	6	0	60	20	39
2017	Legal services	24	37	15	15	0	9	0	68	16	13
2017	Administration and operations	20	38	12	15	11	4	0	61	26	82
2017	Human resources	10	41	16	20	7	3	4	55	28	27
2017	Financial management	31	29	28	8	4	0	0	60	12	24
2017	Information management	8	45	18	7	11	11	0	60	20	27
2017	Information technology	20	38	28	7	7	0	0	58	15	41
2017	Data sciences	10	44	30	5	5	6	0	58	11	20
2017	Project management	8	48	21	10	7	7	0	60	18	29
2017	None of the above	20	34	8	14	14	9	0	60	31	41
2014	Client contact centre	24	25	28	24	0	0	0	48	24	21
2014	Compliance, inspection and enforcement	30	42	14	7	7	0	0	72	14	14
2014	Communications or public affairs	17	29	23	21	7	4	0	48	28	42
2014	Science and technology	17	48	16	0	10	10	0	72	11	11
2014	Legal services	6	38	48	8	0	0	0	45	8	13
2014	Administration and operations	18	32	21	17	9	3	0	51	27	92
2014	Human resources	19	31	13	16	17	4	0	52	34	22
2014	Financial management	12	50	11	20	3	3	0	65	24	31
2014	Procurement	50	40	10	0	0	0	0	90	0	10
2014	Information management	15	54	19	4	0	8	0	74	5	25
2014	Information technology	8	33	15	17	17	11	0	45	38	46
2014	Other services to the public	9	66	9	17	0	0	0	75	17	11
2014	None of the above	13	32	24	16	9	7	0	48	26	53

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	40	26	0	0	13	0	69	0	15
2018	Compliance, inspection and enforcement	16	60	8	8	8	0	0	76	16	12
2018	Communications or public affairs	27	33	14	14	10	2	0	61	24	42
2018	Administration and operations	28	39	18	6	3	5	0	71	10	74
2018	Human resources	21	49	14	8	4	4	0	73	12	29
2018	Financial management	41	27	24	8	0	0	0	68	8	25
2018	Information management	16	33	26	16	8	0	0	49	24	12
2018	Information technology	12	49	21	11	4	4	0	63	15	29
2018	Data sciences	11	37	35	6	11	0	0	48	17	19
2018	Project management	11	48	11	17	12	0	0	59	29	17
2018	Other services to the public	23	48	10	10	9	0	0	71	19	11
2018	None of the above	4	53	14	15	5	10	0	63	22	21
2017	Client contact centre	13	48	25	10	0	4	0	64	10	23
2017	Communications or public affairs	11	49	13	17	9	0	0	60	27	39
2017	Legal services	32	30	7	22	0	9	0	67	25	13
2017	Administration and operations	20	35	12	24	6	3	0	57	31	82
2017	Human resources	8	35	27	12	4	7	9	51	18	26
2017	Financial management	27	39	21	13	0	0	0	66	13	23
2017	Information management	20	41	11	17	11	0	0	61	28	27
2017	Information technology	27	32	27	10	5	0	0	59	15	41
2017	Data sciences	15	40	25	20	0	0	0	55	20	20
2017	Policy	10	40	10	30	0	10	0	56	33	10
2017	Project management	32	41	11	14	3	0	0	73	17	29
2017	None of the above	15	35	18	9	16	7	0	53	27	41
2014	Client contact centre	24	15	38	9	14	0	0	38	24	21
2014	Compliance, inspection and enforcement	29	36	13	7	14	0	0	65	21	14
2014	Communications or public affairs	14	27	11	34	9	4	0	43	45	42
2014	Science and technology	27	27	27	0	10	10	0	60	11	11
2014	Legal services	12	25	34	21	8	0	0	37	29	13
2014	Administration and operations	16	33	19	19	11	1	0	50	30	92
2014	Human resources	24	31	17	13	16	0	0	54	28	22
2014	Financial management	12	44	19	21	3	0	0	56	25	31
2014	Procurement	60	30	10	0	0	0	0	90	0	10
2014	Information management	11	49	23	16	0	0	0	61	16	25
2014	Information technology	6	40	7	22	15	11	0	51	41	45
2014	Other services to the public	23	35	9	17	0	17	0	69	21	11
2014	None of the above	15	33	17	25	5	4	0	50	31	53

Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	68	6	0	0	0	0	94	0	15
2018	Compliance, inspection and enforcement	18	42	24	16	0	0	0	60	16	12
2018	Communications or public affairs	54	26	13	5	2	0	0	80	7	41
2018	Administration and operations	55	26	9	3	4	1	1	83	8	75
2018	Human resources	40	39	14	7	0	0	0	79	7	29
2018	Financial management	43	42	4	4	8	0	0	85	11	26
2018	Information management	32	51	9	8	0	0	0	83	8	12
2018	Information technology	21	49	18	10	3	0	0	69	13	29
2018	Data sciences	16	52	15	11	5	0	0	68	17	19
2018	Project management	64	25	6	6	0	0	0	89	6	17
2018	Other services to the public	48	32	10	10	0	0	0	80	10	11
2018	None of the above	26	36	19	19	0	0	0	62	19	21
2017	Client contact centre	15	47	26	9	0	4	0	64	9	23
2017	Communications or public affairs	32	46	5	8	9	0	0	78	17	39
2017	Legal services	63	37	0	0	0	0	0	100	0	13
2017	Administration and operations	36	35	17	7	5	0	0	70	12	82
2017	Human resources	14	34	33	14	0	4	0	51	15	27
2017	Financial management	43	29	24	4	0	0	0	72	4	24
2017	Information management	37	34	3	23	3	0	0	70	26	27
2017	Information technology	36	39	12	10	2	0	0	76	12	41
2017	Data sciences	5	54	21	10	10	0	0	59	20	20
2017	Policy	30	51	10	10	0	0	0	80	10	10
2017	Project management	34	45	7	10	3	0	0	80	14	29
2017	None of the above	44	36	0	5	14	0	0	81	19	41
2014	Client contact centre	33	29	14	14	9	0	0	62	23	21
2014	Compliance, inspection and enforcement	44	25	6	11	14	0	0	69	25	14
2014	Communications or public affairs	18	44	16	11	11	0	0	62	23	42
2014	Science and technology	27	17	46	10	0	0	0	44	10	11
2014	Legal services	24	20	32	7	16	0	0	45	23	13
2014	Administration and operations	38	36	14	9	3	0	0	73	13	92
2014	Human resources	37	39	4	8	12	0	0	76	20	22
2014	Financial management	20	53	18	6	3	0	0	72	9	32
2014	Procurement	80	20	0	0	0	0	0	100	0	10
2014	Information management	7	61	24	8	0	0	0	68	8	25
2014	Information technology	19	35	21	13	11	2	0	54	24	46
2014	Other services to the public	18	48	0	26	9	0	0	65	35	11
2014	None of the above	24	34	18	21	4	0	0	57	25	53

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	40	20	0	0	0	0	80	0	15
2018	Compliance, inspection and enforcement	24	52	16	8	0	0	0	76	8	12
2018	Communications or public affairs	49	27	15	7	2	0	0	76	9	42
2018	Administration and operations	40	42	10	5	3	0	0	82	8	75
2018	Human resources	46	33	7	10	4	0	0	79	14	29
2018	Financial management	43	51	2	0	4	0	0	94	4	26
2018	Information management	16	58	9	17	0	0	0	74	17	12
2018	Information technology	24	45	20	7	3	0	0	69	10	29
2018	Data sciences	16	45	22	17	0	0	0	62	17	19
2018	Project management	46	31	12	11	0	0	0	77	11	17
2018	Other services to the public	29	46	5	19	0	0	0	76	19	11
2018	None of the above	38	32	16	11	3	0	0	71	14	21
2017	Client contact centre	23	39	25	8	0	4	0	65	9	23
2017	Communications or public affairs	40	33	8	8	12	0	0	73	19	39
2017	Legal services	37	54	0	0	0	0	9	100	0	13
2017	Administration and operations	32	40	15	10	2	0	0	73	13	80
2017	Human resources	18	50	17	15	0	0	0	67	15	27
2017	Financial management	42	30	20	8	0	0	0	72	8	24
2017	Information management	30	25	14	25	7	0	0	55	31	27
2017	Information technology	30	41	10	17	3	0	0	71	20	41
2017	Data sciences	15	44	20	16	5	0	0	59	21	20
2017	Policy	30	40	10	20	0	0	0	70	20	10
2017	Project management	28	55	10	3	3	0	0	83	7	29
2017	None of the above	36	40	6	7	12	0	0	75	19	41

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	26	40	7	0	20	0	42	8	15
2018	Compliance, inspection and enforcement	8	28	24	16	16	8	0	39	35	12
2018	Communications or public affairs	20	16	18	18	2	23	2	48	28	42
2018	Administration and operations	24	27	21	10	4	9	5	59	17	75
2018	Human resources	34	33	13	8	8	0	4	70	16	27
2018	Financial management	24	35	18	12	4	8	0	64	17	26
2018	Information management	9	37	9	28	0	18	0	55	34	11
2018	Information technology	21	21	17	14	18	10	0	46	35	29
2018	Data sciences	6	42	17	12	6	17	0	58	21	18
2018	Project management	18	23	18	12	11	13	6	50	28	17
2018	Other services to the public	20	37	8	0	0	29	5	87	0	11
2018	None of the above	14	18	0	12	15	25	16	54	46	21
2017	Client contact centre	0	23	21	17	9	18	13	33	36	23
2017	Communications or public affairs	16	16	15	25	7	19	2	40	40	39
2017	Legal services	17	37	0	0	0	38	7	100	0	13
2017	Administration and operations	19	24	17	16	11	12	1	50	31	82
2017	Human resources	24	32	4	10	0	29	0	80	14	27
2017	Financial management	25	23	16	8	12	12	4	57	24	24
2017	Information management	16	17	17	10	11	25	4	47	29	27
2017	Information technology	20	31	22	15	5	7	0	56	21	41
2017	Data sciences	10	25	20	10	15	21	0	44	31	20
2017	Policy	10	10	0	30	20	10	19	29	71	10
2017	Project management	25	36	11	3	4	14	7	77	9	28
2017	None of the above	13	13	9	16	16	19	14	39	48	41
2014	Client contact centre	19	20	33	9	14	4	0	41	24	21
2014	Compliance, inspection and enforcement	17	5	13	30	7	21	6	31	51	14
2014	Communications or public affairs	9	28	11	16	11	18	7	49	36	42
2014	Science and technology	17	27	8	19	19	10	0	49	42	11
2014	Legal services	6	12	22	20	16	18	6	24	47	13
2014	Administration and operations	10	24	24	12	14	14	1	41	31	92
2014	Human resources	20	42	4	8	4	23	0	79	16	22
2014	Financial management	17	31	6	22	9	12	3	57	36	32
2014	Procurement	50	20	20	0	0	10	0	78	0	10
2014	Information management	11	23	26	12	8	15	4	43	25	25
2014	Information technology	10	25	25	13	13	15	0	41	30	46
2014	Other services to the public	26	8	23	9	9	25	0	46	23	11
2014	None of the above	7	13	14	33	14	14	5	24	58	53

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	33	14	20	0	0	0	66	20	15
2018	Compliance, inspection and enforcement	24	60	8	8	0	0	0	84	8	12
2018	Communications or public affairs	63	20	11	2	3	0	0	83	6	42
2018	Administration and operations	58	32	6	1	3	0	0	90	4	75
2018	Human resources	50	36	11	4	0	0	0	85	4	28
2018	Financial management	57	28	4	11	0	0	0	85	11	26
2018	Information management	49	34	9	9	0	0	0	82	9	12
2018	Information technology	40	39	11	7	4	0	0	78	11	28
2018	Data sciences	33	35	16	16	0	0	0	68	16	19
2018	Project management	65	30	6	0	0	0	0	94	0	17
2018	Other services to the public	49	38	8	5	0	0	0	87	5	11
2018	None of the above	29	41	20	6	5	0	0	69	10	21
2017	Client contact centre	18	48	17	16	0	0	0	66	16	23
2017	Communications or public affairs	58	20	2	12	7	0	0	78	19	39
2017	Legal services	70	22	7	0	0	0	0	93	0	13
2017	Administration and operations	38	41	8	7	5	1	0	80	12	82
2017	Human resources	26	49	15	10	0	0	0	74	10	27
2017	Financial management	47	41	0	8	4	0	0	88	12	24
2017	Information management	30	33	16	15	7	0	0	63	22	27
2017	Information technology	34	49	10	7	0	0	0	83	7	41
2017	Data sciences	35	39	15	5	6	0	0	74	11	20
2017	Policy	40	40	0	20	0	0	0	80	20	10
2017	Project management	48	31	7	7	7	0	0	80	14	29
2017	None of the above	42	40	2	6	10	0	0	82	16	41
2014	Client contact centre	34	29	18	9	9	0	0	63	19	21
2014	Compliance, inspection and enforcement	37	29	20	6	0	7	0	71	7	14
2014	Communications or public affairs	32	27	11	23	4	0	2	61	28	42
2014	Science and technology	35	27	19	19	0	0	0	62	19	11
2014	Legal services	18	52	14	8	8	0	0	70	16	13
2014	Administration and operations	41	38	10	3	5	1	2	81	9	92
2014	Human resources	41	30	8	4	13	0	4	75	17	22
2014	Financial management	41	47	6	6	0	0	0	88	6	32
2014	Procurement	80	20	0	0	0	0	0	100	0	10
2014	Information management	27	54	12	4	4	0	0	81	8	25
2014	Information technology	33	31	15	11	9	0	2	65	20	46
2014	Other services to the public	48	27	17	8	0	0	0	75	8	11
2014	None of the above	32	34	11	18	5	0	0	66	23	53

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	41	8	13	23	8	0	8	53	33	12
2018	Administration and operations	34	36	8	11	0	6	5	78	12	19
2017	Communications or public affairs	34	20	6	0	0	14	26	90	0	15
2017	Administration and operations	11	54	11	8	5	4	8	73	14	26
2017	Financial management	46	9	27	9	0	0	9	60	10	11
2017	Information technology	31	29	20	15	5	0	0	60	20	20
2017	Project management	14	53	14	0	0	0	19	83	0	15
2014	Client contact centre	60	29	10	0	0	0	0	90	0	10
2014	Communications or public affairs	8	68	8	0	8	0	8	83	9	11
2014	Administration and operations	27	36	16	3	6	6	6	71	11	31
2014	Financial management	22	47	6	6	6	0	13	78	15	15
2014	Information technology	20	22	20	6	11	16	5	54	21	17
2014	None of the above	12	34	17	31	0	0	6	49	33	17

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	54	46	0	0	0	0	0	100	0	15
2018	Compliance, inspection and enforcement	36	48	16	0	0	0	0	84	0	12
2018	Communications or public affairs	58	27	9	2	0	0	3	88	2	42
2018	Administration and operations	45	38	7	7	1	0	2	85	8	75
2018	Human resources	30	53	7	0	7	0	3	85	7	29
2018	Financial management	55	25	8	11	0	0	0	81	11	26
2018	Information management	24	51	16	9	0	0	0	75	9	12
2018	Information technology	31	42	7	7	9	4	0	76	17	29
2018	Data sciences	38	56	5	0	0	0	0	95	0	19
2018	Project management	52	42	6	0	0	0	0	94	0	17
2018	Other services to the public	56	29	10	5	0	0	0	85	5	11
2018	None of the above	23	65	7	0	0	0	5	92	0	21
2017	Client contact centre	32	42	21	4	0	0	0	75	4	23
2017	Communications or public affairs	50	25	8	14	3	0	0	75	17	39
2017	Legal services	63	37	0	0	0	0	0	100	0	13
2017	Administration and operations	44	38	11	6	0	0	1	83	6	82
2017	Human resources	55	29	12	0	0	0	4	88	0	26
2017	Financial management	37	47	16	0	0	0	0	84	0	24
2017	Information management	46	39	7	8	0	0	0	85	8	27
2017	Information technology	24	58	10	7	0	0	0	83	7	41
2017	Data sciences	45	39	16	0	0	0	0	84	0	20
2017	Policy	59	20	10	10	0	0	0	79	10	10
2017	Project management	55	38	3	4	0	0	0	93	4	29
2017	None of the above	49	33	4	2	7	0	5	86	9	41
2014	Client contact centre	24	33	23	5	14	0	0	57	19	21
2014	Compliance, inspection and enforcement	45	49	6	0	0	0	0	94	0	14
2014	Communications or public affairs	28	39	16	14	2	0	0	68	16	42
2014	Science and technology	35	65	0	0	0	0	0	100	0	11
2014	Legal services	45	47	8	0	0	0	0	92	0	13
2014	Administration and operations	49	38	6	3	2	0	1	88	5	92
2014	Human resources	43	30	28	0	0	0	0	72	0	22
2014	Financial management	47	32	12	3	3	3	0	82	6	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	27	50	12	8	4	0	0	77	12	25
2014	Information technology	32	36	6	13	11	2	0	70	24	46
2014	Other services to the public	26	48	9	17	0	0	0	74	17	11
2014	None of the above	35	41	13	11	0	0	0	77	11	53

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	54	7	0	6	87	6	15
2018	Compliance, inspection and enforcement	26	42	24	8	0	68	8	12
2018	Communications or public affairs	48	34	8	5	5	83	9	42
2018	Administration and operations	41	37	9	11	1	78	12	75
2018	Human resources	48	42	4	7	0	90	7	29
2018	Financial management	63	22	11	4	0	85	4	26
2018	Information management	24	41	18	17	0	66	17	12
2018	Information technology	53	37	3	6	0	90	6	29
2018	Data sciences	30	48	16	0	5	78	5	19
2018	Project management	41	47	6	6	0	88	6	17
2018	Other services to the public	27	50	19	5	0	77	5	11
2018	None of the above	25	47	24	0	5	72	5	21
2017	Client contact centre	22	56	18	4	0	78	4	23
2017	Communications or public affairs	44	44	5	2	5	88	7	39
2017	Legal services	78	7	7	0	7	85	7	13
2017	Administration and operations	34	44	5	15	3	78	18	82
2017	Human resources	33	41	23	0	3	74	3	27
2017	Financial management	49	34	17	0	0	83	0	24
2017	Information management	18	52	11	10	8	71	18	27
2017	Information technology	59	29	10	2	0	88	2	41
2017	Data sciences	30	54	10	0	6	84	6	20
2017	Policy	40	39	10	10	0	79	10	10
2017	Project management	55	31	7	7	0	86	7	29
2017	None of the above	37	36	12	4	10	74	14	41
2014	Client contact centre	33	34	28	5	0	68	5	21
2014	Compliance, inspection and enforcement	44	42	7	7	0	86	7	14
2014	Communications or public affairs	33	47	4	11	5	80	16	42
2014	Science and technology	16	38	27	19	0	54	19	11
2014	Legal services	21	57	0	14	8	78	22	13
2014	Administration and operations	26	54	9	8	3	80	12	91
2014	Human resources	40	52	8	0	0	92	0	22
2014	Financial management	47	47	3	3	0	94	3	32
2014	Procurement	70	30	0	0	0	100	0	10
2014	Information management	18	31	36	16	0	49	16	25
2014	Information technology	27	50	8	8	6	77	15	46
2014	Other services to the public	31	26	0	26	17	58	42	11
2014	None of the above	37	37	15	7	4	75	11	53

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	47	7	0	0	93	0	15
2018	Compliance, inspection and enforcement	32	36	16	8	8	68	16	12
2018	Communications or public affairs	62	23	8	2	5	85	7	42
2018	Administration and operations	50	31	8	9	1	81	11	75
2018	Human resources	62	35	0	3	0	97	3	29
2018	Financial management	63	21	8	8	0	84	8	26
2018	Information management	18	54	19	10	0	71	10	11
2018	Information technology	59	32	10	0	0	90	0	28
2018	Data sciences	52	26	16	5	0	78	5	19
2018	Project management	47	36	17	0	0	83	0	17
2018	Other services to the public	40	34	9	17	0	74	17	10
2018	None of the above	33	57	3	3	5	90	7	21
2017	Client contact centre	24	47	21	8	0	71	8	23
2017	Communications or public affairs	54	32	7	0	7	86	7	39
2017	Legal services	85	7	0	7	0	93	7	13
2017	Administration and operations	37	40	5	12	6	77	18	82
2017	Human resources	32	53	15	0	0	85	0	27
2017	Financial management	44	52	0	4	0	96	4	24
2017	Information management	33	41	8	10	8	74	18	27
2017	Information technology	64	19	10	5	3	83	7	41
2017	Data sciences	30	40	15	16	0	70	16	20
2017	Policy	40	30	20	10	0	70	10	10
2017	Project management	52	42	7	0	0	93	0	29
2017	None of the above	51	29	13	2	5	80	7	41
2014	Client contact centre	34	33	24	9	0	67	9	21
2014	Compliance, inspection and enforcement	50	43	7	0	0	93	0	14
2014	Communications or public affairs	38	44	9	5	5	82	9	41
2014	Science and technology	25	46	10	19	0	71	19	11
2014	Legal services	20	65	0	8	8	84	16	13
2014	Administration and operations	36	44	6	8	5	80	13	92
2014	Human resources	62	30	4	4	0	92	4	22
2014	Financial management	64	27	0	9	0	91	9	32
2014	Procurement	70	30	0	0	0	100	0	10
2014	Information management	30	19	19	32	0	49	32	25
2014	Information technology	37	44	6	4	9	81	13	46
2014	Other services to the public	40	9	18	25	9	49	34	11
2014	None of the above	43	34	13	7	4	77	10	53

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	40	14	13	0	0	0	73	13	15
2018	Compliance, inspection and enforcement	36	32	16	8	8	0	0	68	16	12
2018	Communications or public affairs	47	22	19	0	6	7	0	74	6	42
2018	Administration and operations	44	36	8	6	5	1	0	80	11	75
2018	Human resources	31	45	18	0	4	0	2	78	4	29
2018	Financial management	52	23	10	8	4	0	4	78	12	26
2018	Information management	24	33	26	8	8	0	0	57	16	12
2018	Information technology	24	49	13	14	0	0	0	73	14	29
2018	Data sciences	27	46	27	0	0	0	0	73	0	19
2018	Project management	42	28	12	6	11	0	0	70	18	17
2018	Other services to the public	37	43	10	0	10	0	0	80	10	11
2018	None of the above	14	42	8	22	3	10	0	63	28	21
2017	Client contact centre	41	30	21	4	0	4	0	74	4	23
2017	Communications or public affairs	44	43	5	5	2	0	0	88	7	39
2017	Legal services	39	45	0	0	7	9	0	92	8	13
2017	Administration and operations	45	33	10	4	6	2	0	80	10	81
2017	Human resources	38	40	4	6	0	12	0	89	7	27
2017	Financial management	47	25	16	12	0	0	0	72	12	24
2017	Information management	23	47	11	3	7	9	0	77	11	27
2017	Information technology	39	34	12	15	0	0	0	73	15	40
2017	Data sciences	46	34	15	5	0	0	0	80	5	20
2017	Policy	19	20	21	20	0	10	10	49	25	10
2017	Project management	48	35	0	10	0	7	0	89	11	29
2017	None of the above	54	31	6	0	8	2	0	86	8	41
2014	Client contact centre	43	29	14	0	0	4	10	84	0	21
2014	Compliance, inspection and enforcement	67	13	14	0	7	0	0	79	7	14
2014	Communications or public affairs	35	35	2	7	14	7	0	76	22	42
2014	Science and technology	44	46	10	0	0	0	0	90	0	11
2014	Legal services	40	18	14	27	0	0	0	58	27	13
2014	Administration and operations	41	31	12	7	5	1	2	74	13	92
2014	Human resources	58	29	4	4	4	0	0	88	8	22
2014	Financial management	47	35	0	9	6	3	0	84	16	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	26	35	12	20	4	4	0	63	25	25
2014	Information technology	24	39	4	13	13	6	0	68	27	46
2014	Other services to the public	26	26	31	9	0	9	0	57	9	11
2014	None of the above	38	35	11	6	4	2	4	78	11	53

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	46	34	0	13	0	0	53	13	15
2018	Compliance, inspection and enforcement	28	24	16	16	16	0	0	52	32	12
2018	Communications or public affairs	35	25	14	16	5	2	3	63	21	42
2018	Administration and operations	26	30	19	10	9	3	3	60	20	75
2018	Human resources	11	31	11	21	10	0	16	50	38	29
2018	Financial management	24	35	16	10	8	0	8	64	19	26
2018	Information management	24	33	18	8	17	0	0	57	25	12
2018	Information technology	24	31	20	14	7	0	4	57	22	29
2018	Data sciences	16	26	14	27	17	0	0	43	44	19
2018	Project management	35	24	17	12	11	0	0	60	23	17
2018	Other services to the public	19	19	10	24	27	0	0	39	51	11
2018	None of the above	5	18	11	8	44	5	9	27	61	21
2017	Client contact centre	4	39	8	22	13	4	9	50	41	23
2017	Communications or public affairs	35	24	13	14	15	0	0	58	29	39
2017	Legal services	9	37	8	22	7	9	7	56	35	13
2017	Administration and operations	28	28	11	10	15	6	2	61	28	82
2017	Human resources	8	30	18	27	11	0	7	40	41	27
2017	Financial management	34	25	8	20	8	0	5	62	29	24
2017	Information management	15	23	13	12	24	3	9	44	41	27
2017	Information technology	22	36	14	15	10	0	3	60	25	41
2017	Data sciences	20	25	11	40	5	0	0	44	45	20
2017	Policy	10	10	10	29	30	10	0	23	65	10
2017	Project management	35	27	14	10	10	4	0	65	20	29
2017	None of the above	27	23	2	14	24	0	10	56	42	41
2014	Client contact centre	19	23	29	9	5	5	10	50	16	21
2014	Compliance, inspection and enforcement	17	7	6	44	25	0	0	24	69	14
2014	Communications or public affairs	7	19	7	22	37	2	6	28	64	42
2014	Science and technology	17	17	19	27	10	0	10	38	40	11
2014	Legal services	6	21	7	21	32	0	12	30	61	13
2014	Administration and operations	18	28	11	10	29	2	1	48	40	92
2014	Human resources	24	9	22	12	21	13	0	38	37	22
2014	Financial management	15	35	15	17	12	3	3	53	31	32
2014	Procurement	40	30	20	10	0	0	0	70	10	10
2014	Information management	7	23	4	19	36	6	4	34	61	25
2014	Information technology	20	25	18	17	19	0	0	45	36	46
2014	Other services to the public	0	41	17	0	34	9	0	45	37	11
2014	None of the above	16	12	24	26	13	8	2	31	43	53

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	47	21	6	7	0	0	66	13	15
2018	Compliance, inspection and enforcement	26	34	24	8	8	0	0	60	16	12
2018	Communications or public affairs	42	38	11	5	5	0	0	80	9	42
2018	Administration and operations	40	30	17	8	1	0	3	73	10	75
2018	Human resources	40	49	0	7	0	0	3	93	7	29
2018	Financial management	27	53	16	4	0	0	0	80	4	25
2018	Information management	44	28	19	0	9	0	0	72	9	11
2018	Information technology	43	36	13	7	0	0	0	79	7	28
2018	Data sciences	20	58	0	11	12	0	0	78	22	18
2018	Project management	65	25	6	0	5	0	0	89	5	17
2018	Other services to the public	29	33	29	0	8	0	0	62	8	11
2018	None of the above	32	29	16	5	12	5	0	65	19	20
2017	Client contact centre	18	56	13	13	0	0	0	74	13	23
2017	Communications or public affairs	46	28	10	7	9	0	0	73	17	39
2017	Legal services	68	32	0	0	0	0	0	100	0	13
2017	Administration and operations	37	39	11	7	5	0	0	77	12	82
2017	Human resources	18	51	20	6	4	0	0	69	11	27
2017	Financial management	35	45	16	4	0	0	0	80	4	24
2017	Information management	38	29	12	7	15	0	0	67	22	27
2017	Information technology	34	51	12	2	0	0	0	85	2	41
2017	Data sciences	20	34	25	21	0	0	0	54	21	20
2017	Policy	40	50	10	0	0	0	0	90	0	10
2017	Project management	53	34	11	3	0	0	0	86	3	29
2017	None of the above	26	46	9	0	12	0	7	77	13	40
2014	Client contact centre	24	53	9	14	0	0	0	77	14	21
2014	Compliance, inspection and enforcement	36	50	7	7	0	0	0	86	7	14
2014	Communications or public affairs	21	34	18	23	5	0	0	55	27	42
2014	Science and technology	17	64	0	19	0	0	0	81	19	11
2014	Legal services	18	33	27	14	7	0	0	51	21	13
2014	Administration and operations	28	41	15	11	5	0	0	69	16	92
2014	Human resources	27	36	12	16	8	0	0	64	24	22
2014	Financial management	32	47	15	3	3	0	0	79	6	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	18	58	12	8	4	0	0	76	12	25
2014	Information technology	22	46	17	4	11	0	0	68	15	46
2014	Other services to the public	32	43	9	0	9	8	0	81	9	11
2014	None of the above	30	47	13	7	4	0	0	76	10	53

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	41	27	6	0	0	67	6	15
2018	Compliance, inspection and enforcement	8	60	16	8	8	0	68	16	12
2018	Communications or public affairs	43	36	9	9	2	0	80	11	42
2018	Administration and operations	49	31	8	9	3	0	80	12	75
2018	Human resources	40	48	8	0	4	0	88	4	27
2018	Financial management	41	41	11	4	4	0	82	8	25
2018	Information management	49	26	9	0	17	0	74	17	12
2018	Information technology	45	34	15	6	0	0	79	6	27
2018	Data sciences	40	32	12	11	6	0	72	17	18
2018	Project management	65	25	6	5	0	0	89	5	17
2018	Other services to the public	29	42	20	0	8	0	71	8	11
2018	None of the above	23	54	6	10	7	0	77	17	21
2017	Client contact centre	18	44	21	17	0	0	62	17	23
2017	Communications or public affairs	46	29	9	8	7	0	76	15	39
2017	Legal services	71	22	7	0	0	0	93	0	13
2017	Administration and operations	40	34	13	8	6	0	74	13	82
2017	Human resources	43	39	11	3	4	0	81	8	27
2017	Financial management	37	55	4	4	0	0	92	4	23
2017	Information management	47	22	4	12	15	0	69	27	26
2017	Information technology	42	37	15	7	0	0	78	7	41
2017	Data sciences	30	45	5	20	0	0	75	20	20
2017	Policy	40	30	0	30	0	0	70	30	10
2017	Project management	56	30	14	0	0	0	86	0	29
2017	None of the above	39	35	7	5	10	5	78	15	40
2014	Client contact centre	33	34	24	9	0	0	67	9	21
2014	Compliance, inspection and enforcement	46	28	14	5	7	0	74	12	14
2014	Communications or public affairs	37	23	16	13	11	0	59	25	42
2014	Science and technology	35	36	10	10	10	0	71	19	11
2014	Legal services	32	7	39	14	8	0	39	22	13
2014	Administration and operations	36	43	8	9	4	0	78	13	92
2014	Human resources	37	27	8	20	8	0	64	28	22
2014	Financial management	38	50	6	3	0	3	90	3	32
2014	Procurement	90	10	0	0	0	0	100	0	10
2014	Information management	15	53	16	12	4	0	68	16	25
2014	Information technology	21	54	12	4	9	0	75	13	46
2014	Other services to the public	49	16	17	17	0	0	66	17	11
2014	None of the above	31	39	12	9	7	2	71	16	53

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	33	26	0	0	0	0	74	0	15
2018	Compliance, inspection and enforcement	24	60	16	0	0	0	0	84	0	12
2018	Communications or public affairs	41	44	8	5	2	0	0	85	7	42
2018	Administration and operations	47	32	13	7	1	0	0	79	8	75
2018	Human resources	45	36	11	7	0	0	0	82	7	29
2018	Financial management	54	30	8	8	0	0	0	84	8	25
2018	Information management	24	42	25	9	0	0	0	66	9	12
2018	Information technology	32	25	29	10	4	0	0	58	14	28
2018	Data sciences	30	43	11	11	5	0	0	73	16	19
2018	Project management	52	36	12	0	0	0	0	88	0	17
2018	Other services to the public	38	42	20	0	0	0	0	80	0	11
2018	None of the above	34	39	16	7	5	0	0	72	12	21
2017	Client contact centre	32	48	21	0	0	0	0	79	0	23
2017	Communications or public affairs	56	16	12	10	7	0	0	71	17	39
2017	Legal services	85	15	0	0	0	0	0	100	0	13
2017	Administration and operations	39	45	9	3	1	1	1	86	5	82
2017	Human resources	26	48	23	3	0	0	0	74	3	27
2017	Financial management	47	33	16	4	0	0	0	80	4	24
2017	Information management	38	25	22	3	11	0	0	64	15	27
2017	Information technology	35	46	10	10	0	0	0	81	10	41
2017	Data sciences	30	39	31	0	0	0	0	69	0	20
2017	Policy	30	40	30	0	0	0	0	70	0	10
2017	Project management	36	40	14	10	0	0	0	76	10	29
2017	None of the above	40	36	12	4	8	0	0	76	12	40
2014	Client contact centre	29	43	19	9	0	0	0	72	9	21
2014	Compliance, inspection and enforcement	43	44	13	0	0	0	0	87	0	14
2014	Communications or public affairs	18	48	10	13	7	4	0	68	21	42
2014	Science and technology	25	27	29	10	10	0	0	52	19	11
2014	Legal services	18	40	34	8	0	0	0	59	8	13
2014	Administration and operations	43	36	12	7	2	0	0	79	10	92
2014	Human resources	37	31	4	16	12	0	0	68	28	22
2014	Financial management	32	53	6	6	3	0	0	85	9	32
2014	Procurement	90	10	0	0	0	0	0	100	0	10
2014	Information management	15	61	20	0	0	4	0	80	0	25
2014	Information technology	19	44	20	6	11	0	0	63	17	46
2014	Other services to the public	23	51	18	9	0	0	0	74	9	11
2014	None of the above	26	52	10	7	5	0	0	78	12	53

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	61	26	6	0	0	0	68	6	15
2018	Compliance, inspection and enforcement	18	34	24	16	0	8	0	56	18	12
2018	Communications or public affairs	25	45	16	8	6	0	0	70	14	42
2018	Administration and operations	33	45	10	6	1	4	1	83	7	75
2018	Human resources	33	42	18	4	0	0	3	77	4	28
2018	Financial management	41	41	14	0	4	0	0	82	4	25
2018	Information management	24	34	0	25	0	17	0	70	30	12
2018	Information technology	28	38	31	0	3	0	0	66	3	29
2018	Data sciences	22	35	27	15	0	0	0	57	15	19
2018	Project management	42	41	18	0	0	0	0	82	0	17
2018	Other services to the public	19	62	10	8	0	0	0	81	8	11
2018	None of the above	5	45	28	15	7	0	0	50	22	21
2017	Client contact centre	14	61	21	0	0	4	0	78	0	23
2017	Communications or public affairs	35	34	17	12	2	0	0	69	15	39
2017	Legal services	48	37	15	0	0	0	0	85	0	13
2017	Administration and operations	28	48	13	5	5	0	1	77	10	82
2017	Human resources	19	45	24	0	4	8	0	69	5	27
2017	Financial management	35	40	25	0	0	0	0	75	0	24
2017	Information management	22	20	33	0	17	7	0	45	19	27
2017	Information technology	23	45	20	7	2	2	0	70	10	40
2017	Data sciences	10	39	25	21	0	5	0	52	22	20
2017	Policy	10	50	30	10	0	0	0	60	10	10
2017	Project management	42	34	17	3	0	4	0	79	3	29
2017	None of the above	22	45	16	2	10	0	5	70	12	41

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	47	0	0	0	0	0	100	0	15
2018	Compliance, inspection and enforcement	16	76	0	8	0	0	0	92	8	12
2018	Communications or public affairs	65	24	5	7	0	0	0	89	7	42
2018	Administration and operations	54	27	12	3	3	0	1	82	6	75
2018	Human resources	63	22	7	4	0	4	0	89	4	28
2018	Financial management	53	35	8	4	0	0	0	88	4	26
2018	Information management	50	33	9	8	0	0	0	83	8	12
2018	Information technology	25	29	21	11	11	0	4	56	23	28
2018	Data sciences	46	37	5	6	5	0	0	83	11	19
2018	Project management	64	24	12	0	0	0	0	88	0	17
2018	Other services to the public	63	8	19	9	0	0	0	71	9	11
2018	None of the above	50	30	5	6	5	0	5	83	11	21
2017	Client contact centre	32	48	16	4	0	0	0	79	4	23
2017	Communications or public affairs	51	22	15	7	5	0	0	73	12	39
2017	Legal services	85	8	7	0	0	0	0	93	0	13
2017	Administration and operations	49	26	10	7	4	3	1	78	12	82
2017	Human resources	52	37	8	3	0	0	0	89	3	27
2017	Financial management	38	42	12	8	0	0	0	80	8	24
2017	Information management	33	44	11	4	7	0	0	78	11	27
2017	Information technology	35	44	7	10	5	0	0	79	15	41
2017	Data sciences	58	26	10	5	0	0	0	84	5	19
2017	Policy	20	40	20	10	10	0	0	60	20	10
2017	Project management	25	58	10	7	0	0	0	83	7	29
2017	None of the above	52	34	4	2	5	0	2	88	7	41
2014	Client contact centre	33	39	19	0	0	9	0	79	0	21
2014	Compliance, inspection and enforcement	13	62	12	7	0	0	6	80	7	14
2014	Communications or public affairs	26	46	7	9	9	2	0	75	18	42
2014	Science and technology	25	29	36	0	10	0	0	54	10	11
2014	Legal services	18	48	16	18	0	0	0	66	18	13
2014	Administration and operations	39	35	12	5	4	2	3	78	10	91
2014	Human resources	63	21	4	8	4	0	0	84	12	22
2014	Financial management	29	56	9	6	0	0	0	85	6	32
2014	Procurement	70	10	0	20	0	0	0	80	20	10
2014	Information management	38	26	24	8	4	0	0	65	12	25
2014	Information technology	18	40	23	6

2018 Public Service Employee Survey Results by Theme for Office of the Chief Electoral Officer by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.