2018 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 91. Have you ever served in the Canadian military?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 23 36 0 10 31 0 0 59 41 10
2018 Has not served in the Canadian military 42 39 11 5 3 0 0 80 8 423
2017 Has served in the Canadian military 32 34 10 25 0 0 0 65 25 12
2017 Has not served in the Canadian military 30 51 12 4 4 0 0 81 8 335

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has served in the Canadian military 25 25 18 15 17 0 0 49 33 12
2017 Has not served in the Canadian military 31 37 14 9 8 0 0 68 17 336

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 39 30 0 22 9 0 0 69 31 10
2018 Has not served in the Canadian military 59 30 6 2 2 1 0 90 3 420
2017 Has served in the Canadian military 65 18 9 7 0 0 0 83 7 12
2017 Has not served in the Canadian military 57 34 6 2 2 0 0 91 4 335

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has served in the Canadian military 39 36 17 8 0 0 0 75 8 12
2017 Has not served in the Canadian military 41 44 7 4 3 0 1 86 7 334

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 21 29 21 9 20 0 0 51 29 10
2018 Has not served in the Canadian military 42 25 15 10 7 1 0 68 17 421
2017 Has served in the Canadian military 32 0 17 25 26 0 0 32 51 12
2017 Has not served in the Canadian military 25 31 24 12 7 2 0 57 19 334

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 21 29 21 9 20 0 0 51 29 10
2018 Has not served in the Canadian military 41 28 15 9 6 0 0 70 15 419
2017 Has served in the Canadian military 32 18 7 25 18 0 0 50 43 12
2017 Has not served in the Canadian military 27 36 19 10 6 1 1 64 16 335

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 51 11 10 29 0 0 51 38 10
2018 Has not served in the Canadian military 36 23 13 12 10 3 3 63 23 421
2017 Has served in the Canadian military 34 7 16 7 17 10 8 51 30 12
2017 Has not served in the Canadian military 23 25 20 14 9 5 4 53 25 335
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 43 20 0 9 27 0 0 64 36 10
2018 Has not served in the Canadian military 50 28 10 4 4 3 1 81 8 422
2017 Has served in the Canadian military 40 27 7 8 9 0 8 73 19 12
2017 Has not served in the Canadian military 46 27 12 6 5 2 1 76 12 335

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 32 40 0 0 27 0 0 73 27 10
2018 Has not served in the Canadian military 51 27 9 4 5 1 2 81 10 421
2017 Has served in the Canadian military 41 25 17 8 9 0 0 65 17 12
2017 Has not served in the Canadian military 47 29 12 6 5 0 1 77 11 334

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 43 29 0 0 27 0 0 73 27 10
2018 Has not served in the Canadian military 55 23 11 3 6 1 1 79 9 421
2017 Has served in the Canadian military 48 27 7 8 9 0 0 75 17 12
2017 Has not served in the Canadian military 50 29 8 6 6 1 1 80 12 335

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 9 53 18 11 9 0 0 62 20 10
2018 Has not served in the Canadian military 38 29 13 7 6 7 1 72 14 425
2017 Has served in the Canadian military 15 42 8 8 9 0 18 69 21 12
2017 Has not served in the Canadian military 27 35 16 9 5 7 0 67 15 335

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 10 52 10 20 9 0 0 62 29 10
2018 Has not served in the Canadian military 35 28 14 10 9 4 0 66 20 421
2017 Has served in the Canadian military 15 17 17 25 18 0 8 34 47 12
2017 Has not served in the Canadian military 24 29 20 13 9 3 1 55 24 334

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 18 41 30 11 0 0 0 59 11 10
2018 Has not served in the Canadian military 26 27 17 12 11 7 0 57 25 423
2017 Has served in the Canadian military 7 17 24 25 18 0 8 27 47 12
2017 Has not served in the Canadian military 17 27 21 15 12 8 0 48 29 335

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 50 12 30 9 0 0 50 38 10
2018 Has not served in the Canadian military 25 31 16 10 12 5 0 60 24 425
2017 Has served in the Canadian military 15 19 23 17 18 0 8 37 38 12
2017 Has not served in the Canadian military 17 30 17 15 15 5 0 50 32 334
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 52 10 10 29 0 0 52 38 10
2018 Has not served in the Canadian military 35 31 13 11 7 1 1 68 18 425
2017 Has served in the Canadian military 23 42 18 8 9 0 0 65 17 12
2017 Has not served in the Canadian military 27 37 17 12 7 0 0 64 19 336

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 51 20 10 20 0 0 51 30 10
2018 Has not served in the Canadian military 36 41 12 7 3 0 0 77 10 425
2017 Has served in the Canadian military 32 33 18 8 9 0 0 65 17 12
2017 Has not served in the Canadian military 32 42 16 7 3 0 0 74 10 336

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 30 42 11 9 9 0 32 22 10
2018 Has not served in the Canadian military 17 18 14 16 14 17 3 44 38 422
2017 Has served in the Canadian military 7 23 25 17 0 0 28 42 24 12
2017 Has not served in the Canadian military 9 19 15 20 17 17 3 35 45 335

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 11 62 0 0 27 0 0 73 27 10
2018 Has not served in the Canadian military 44 30 10 6 6 2 2 77 13 423
2017 Has served in the Canadian military 30 27 0 25 0 0 18 70 30 12
2017 Has not served in the Canadian military 37 34 13 8 6 1 1 73 14 335

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has not served in the Canadian military 29 49 9 4 3 4 3 83 7 76

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 11 60 9 20 0 0 0 71 20 10
2018 Has not served in the Canadian military 31 41 9 11 7 0 1 73 18 422
2017 Has served in the Canadian military 0 60 17 15 8 0 0 60 23 12
2017 Has not served in the Canadian military 30 36 13 13 7 0 0 67 21 336

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 20 39 0 10 31 0 0 59 41 10
2018 Has not served in the Canadian military 46 30 13 7 4 0 0 76 11 424
2017 Has served in the Canadian military 43 17 8 25 7 0 0 60 32 12
2017 Has not served in the Canadian military 37 40 12 7 4 0 0 77 11 336

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 30 41 0 10 20 0 0 70 30 10
2018 Has not served in the Canadian military 51 32 8 7 2 0 0 83 9 424
2017 Has served in the Canadian military 40 52 0 8 0 0 0 92 8 12
2017 Has not served in the Canadian military 41 42 7 7 2 0 0 84 9 334

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 21 30 20 20 9 0 0 51 29 10
2018 Has not served in the Canadian military 25 28 18 12 12 4 1 56 26 424
2017 Has served in the Canadian military 15 27 15 8 35 0 0 42 43 12
2017 Has not served in the Canadian military 22 27 23 13 11 4 0 51 25 334

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 41 0 30 29 0 0 41 59 10
2018 Has not served in the Canadian military 20 22 12 16 21 4 6 46 40 425
2017 Has served in the Canadian military 7 17 7 8 43 0 17 30 61 12
2017 Has not served in the Canadian military 13 19 18 18 21 4 7 36 44 335

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 20 41 0 18 20 0 0 62 38 10
2018 Has not served in the Canadian military 36 33 11 9 9 1 0 71 18 425
2017 Has served in the Canadian military 40 27 8 17 8 0 0 67 25 12
2017 Has not served in the Canadian military 29 41 15 9 6 1 0 70 15 335

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has served in the Canadian military 38 37 0 15 9 0 0 75 25 12
2017 Has not served in the Canadian military 34 33 14 11 6 1 1 68 18 335

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 50 29 0 10 11 0 0 79 21 10
2018 Has not served in the Canadian military 40 34 10 7 7 1 0 75 14 425
2017 Has served in the Canadian military 30 35 10 17 0 0 8 71 18 12
2017 Has not served in the Canadian military 33 39 15 8 4 0 1 73 12 335

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 41 20 20 10 9 0 0 61 18 10
2018 Has not served in the Canadian military 30 34 18 8 7 3 1 66 15 424
2017 Has served in the Canadian military 23 27 23 8 19 0 0 50 27 12
2017 Has not served in the Canadian military 17 36 21 10 8 8 0 58 20 334

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 32 36 12 10 11 0 0 68 21 10
2018 Has not served in the Canadian military 47 31 8 7 6 1 1 79 12 425
2017 Has served in the Canadian military 23 58 19 0 0 0 0 81 0 12
2017 Has not served in the Canadian military 41 32 12 9 5 0 1 73 14 336

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 40 28 0 12 11 0 9 75 25 10
2018 Has not served in the Canadian military 35 35 16 8 4 1 1 70 13 425
2017 Has served in the Canadian military 27 25 17 15 8 0 8 56 25 12
2017 Has not served in the Canadian military 37 36 16 6 4 0 1 74 10 335

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Has served in the Canadian military 59 23 18 10
2018 Has not served in the Canadian military 33 36 32 424
2017 Has served in the Canadian military 25 32 43 12
2017 Has not served in the Canadian military 36 30 34 336

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Has not served in the Canadian military 18 10 41 2 25 4 117
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 50 39 0 0 11 0 0 89 11 10
2018 Has not served in the Canadian military 52 36 8 2 1 1 0 89 3 425
2017 Has served in the Canadian military 48 25 18 0 9 0 0 73 9 12
2017 Has not served in the Canadian military 44 43 7 4 1 0 0 87 6 336

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 12 57 12 11 9 0 0 68 20 10
2018 Has not served in the Canadian military 32 36 20 5 6 1 1 69 11 424
2017 Has served in the Canadian military 15 25 33 0 27 0 0 39 27 12
2017 Has not served in the Canadian military 26 40 17 11 4 2 1 68 15 335

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 50 9 21 20 0 0 41 50 10
2018 Has not served in the Canadian military 10 20 28 20 16 3 4 38 32 423
2017 Has served in the Canadian military 18 48 17 17 0 0 0 17 66 12
2017 Has not served in the Canadian military 11 17 34 21 11 2 5 34 30 334

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 11 39 11 29 10 0 45 12 10
2018 Has not served in the Canadian military 8 18 25 21 20 4 4 45 28 421
2017 Has served in the Canadian military 10 48 34 0 0 0 8 0 63 12
2017 Has not served in the Canadian military 10 18 29 20 14 4 6 37 31 334

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has served in the Canadian military 8 32 17 19 15 0 8 38 44 12
2017 Has not served in the Canadian military 8 19 25 21 16 2 9 42 30 333

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 9 11 20 19 40 0 0 60 20 10
2018 Has not served in the Canadian military 4 13 26 26 26 3 3 55 17 421
2017 Has served in the Canadian military 8 18 39 27 0 0 8 29 28 12
2017 Has not served in the Canadian military 6 10 30 29 18 1 6 51 17 331

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 20 40 9 12 20 0 0 32 60 10
2018 Has not served in the Canadian military 15 19 23 18 16 4 5 37 38 422
2017 Has served in the Canadian military 31 51 10 0 7 0 0 7 83 12
2017 Has not served in the Canadian military 18 28 25 11 12 2 5 24 49 333

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 21 21 27 0 23 0 9 25 46 10
2018 Has not served in the Canadian military 13 18 26 19 16 4 5 39 33 420
2017 Has served in the Canadian military 24 23 25 9 0 10 8 11 58 12
2017 Has not served in the Canadian military 15 18 26 16 15 4 6 34 37 331

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 31 60 0 9 0 0 9 31 10
2018 Has not served in the Canadian military 8 18 25 21 18 6 5 44 29 419
2017 Has served in the Canadian military 25 33 15 9 8 10 0 19 64 12
2017 Has not served in the Canadian military 11 16 29 18 16 3 6 38 30 333

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 64 18 10 0 9 0 0 82 9 10
2018 Has not served in the Canadian military 50 26 8 9 6 1 1 78 15 422
2017 Has served in the Canadian military 63 0 17 10 0 0 10 70 11 12
2017 Has not served in the Canadian military 38 36 10 8 7 0 0 75 15 334

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 11 79 10 0 0 0 0 90 0 10
2018 Has not served in the Canadian military 51 32 8 5 4 0 0 83 9 422
2017 Has served in the Canadian military 31 40 9 0 0 10 10 88 0 12
2017 Has not served in the Canadian military 34 44 9 7 4 1 0 79 11 336

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 40 41 0 18 0 0 0 82 18 10
2018 Has not served in the Canadian military 46 34 10 3 4 2 1 82 7 425

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 41 50 0 0 0 9 0 100 0 10
2018 Has not served in the Canadian military 46 29 14 4 2 4 1 79 7 419
2017 Has served in the Canadian military 22 43 27 0 0 8 0 71 0 12
2017 Has not served in the Canadian military 35 35 15 4 3 7 0 76 8 335

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 50 41 9 0 0 0 0 91 0 10
2018 Has not served in the Canadian military 46 33 11 5 2 2 1 81 7 421
2017 Has served in the Canadian military 22 43 25 0 0 10 0 73 0 12
2017 Has not served in the Canadian military 31 44 12 5 4 4 0 78 10 334

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 50 41 0 9 0 0 0 91 9 10
2018 Has not served in the Canadian military 56 30 7 4 3 0 0 86 7 416
2017 Has served in the Canadian military 16 29 25 18 0 11 0 51 21 11
2017 Has not served in the Canadian military 45 38 9 4 3 0 0 84 7 335

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 42 18 11 9 9 12 53 25 10
2018 Has not served in the Canadian military 28 26 16 11 7 7 4 62 20 422
2017 Has served in the Canadian military 24 17 11 8 10 10 19 59 26 11
2017 Has not served in the Canadian military 19 29 19 14 9 4 5 53 25 335

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 39 52 0 0 9 0 0 91 9 10
2018 Has not served in the Canadian military 40 34 13 5 5 2 1 76 10 425
2017 Has served in the Canadian military 40 17 8 27 0 8 0 62 29 12
2017 Has not served in the Canadian military 36 35 13 8 3 4 1 75 11 333

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 18 53 0 11 18 0 0 71 29 10
2018 Has not served in the Canadian military 35 33 19 6 5 1 1 69 11 424

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 18 49 0 9 0 23 0 88 12 10
2018 Has not served in the Canadian military 25 21 16 11 12 10 5 54 28 423
2017 Has served in the Canadian military 15 33 8 0 17 19 8 65 23 12
2017 Has not served in the Canadian military 15 22 18 14 11 17 4 46 31 335

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has served in the Canadian military 15 7 15 8 27 10 17 31 48 12
2017 Has not served in the Canadian military 9 18 19 8 8 28 10 44 25 334

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 30 42 9 11 9 0 0 71 20 10
2018 Has not served in the Canadian military 32 28 17 7 6 10 0 67 14 423
2017 Has served in the Canadian military 22 25 16 0 9 28 0 65 13 12
2017 Has not served in the Canadian military 22 34 18 5 7 13 1 65 14 332

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Has served in the Canadian military 0 100 10
2018 Has not served in the Canadian military 7 93 423

Question 56a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 37 29

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 69 29

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 0 29

Question 57a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 16 29

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 26 29

Question 57c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 17 29

Question 57e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 29 29

Question 57f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 19 29

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 0 29

Question 57j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 22 29

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 0 29

Question 57l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 21 29

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 0 29

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 23 29

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 17 29

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 23 29

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 0 29

Question 58h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 19 29

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 43 29

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 27 29

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 0 29

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 0 29

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 17 29

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 41 29

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2018 Has not served in the Canadian military 56 29

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 38 18 12 0 0 23 9 83 0 10
2018 Has not served in the Canadian military 19 15 22 3 4 28 8 54 11 422
2017 Has served in the Canadian military 22 8 15 0 27 10 17 42 37 12
2017 Has not served in the Canadian military 15 16 17 2 4 34 11 58 10 333

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 30 51 11 0 0 9 0 88 0 10
2018 Has not served in the Canadian military 29 27 22 4 3 13 1 66 9 423
2017 Has served in the Canadian military 22 17 15 10 17 18 0 48 33 12
2017 Has not served in the Canadian military 26 33 16 3 3 17 3 73 7 332
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 43 29 0 0 27 0 0 73 27 10
2018 Has not served in the Canadian military 59 22 6 3 6 2 2 84 9 421
2017 Has served in the Canadian military 40 35 7 0 9 8 0 82 10 12
2017 Has not served in the Canadian military 53 24 13 3 4 2 1 79 8 334

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 9 80 11 0 0 0 0 89 0 10
2018 Has not served in the Canadian military 34 39 12 7 4 3 1 76 12 424
2017 Has served in the Canadian military 7 41 24 10 8 10 0 54 20 12
2017 Has not served in the Canadian military 21 43 20 7 5 5 0 67 12 333

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 0 50 32 9 9 0 0 50 18 10
2018 Has not served in the Canadian military 29 32 17 13 7 2 1 63 20 423
2017 Has served in the Canadian military 15 17 33 19 16 0 0 32 35 12
2017 Has not served in the Canadian military 16 35 21 18 6 3 0 53 25 333

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 41 50 9 0 0 0 0 91 0 10
2018 Has not served in the Canadian military 35 28 16 10 9 1 2 64 19 424
2017 Has served in the Canadian military 40 17 7 25 0 0 10 64 28 12
2017 Has not served in the Canadian military 34 25 16 9 11 0 4 62 22 333

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 30 20 10 18 23 0 0 50 40 10
2018 Has not served in the Canadian military 21 24 26 16 11 1 1 46 28 423
2017 Has served in the Canadian military 11 0 34 27 17 0 11 12 49 11
2017 Has not served in the Canadian military 16 27 24 20 12 1 2 44 32 334

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 30 39 12 0 20 0 0 68 20 10
2018 Has not served in the Canadian military 30 30 21 11 5 1 2 62 17 421
2017 Has served in the Canadian military 0 8 44 9 9 11 20 12 25 11
2017 Has not served in the Canadian military 27 27 22 11 9 1 4 56 21 332

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 32 9 0 28 32 0 0 40 60 10
2018 Has not served in the Canadian military 22 22 22 14 17 1 2 45 32 423
2017 Has served in the Canadian military 0 22 17 16 25 0 20 28 51 12
2017 Has not served in the Canadian military 16 19 18 22 21 1 3 37 45 334

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has served in the Canadian military 36 36 0 0 9 0 20 89 11 11
2017 Has not served in the Canadian military 38 26 13 5 5 2 11 73 11 333

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 50 27 0 12 11 0 0 77 23 10
2018 Has not served in the Canadian military 33 26 22 10 7 1 1 60 18 421
2017 Has served in the Canadian military 15 33 35 17 0 0 0 48 17 12
2017 Has not served in the Canadian military 26 34 18 10 9 1 2 62 20 331

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 39 40 20 0 0 0 0 80 0 10
2018 Has not served in the Canadian military 35 29 19 8 5 2 3 67 13 426
2017 Has served in the Canadian military 23 23 27 9 8 0 10 51 19 12
2017 Has not served in the Canadian military 26 29 21 11 8 0 4 58 20 331

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 41 18 12 18 11 0 0 60 29 10
2018 Has not served in the Canadian military 28 30 22 11 5 1 2 60 17 426
2017 Has served in the Canadian military 7 25 34 18 16 0 0 32 34 12
2017 Has not served in the Canadian military 26 30 22 11 8 0 4 58 19 332

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 30 32 20 9 9 0 0 62 18 10
2018 Has not served in the Canadian military 36 28 19 9 5 0 2 66 15 423
2017 Has served in the Canadian military 15 24 25 18 8 0 10 44 28 12
2017 Has not served in the Canadian military 32 29 17 10 7 1 3 64 18 332

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 30 32 18 20 0 0 0 61 20 10
2018 Has not served in the Canadian military 36 32 14 12 4 0 2 69 16 423
2017 Has served in the Canadian military 15 15 40 9 0 0 20 38 12 12
2017 Has not served in the Canadian military 35 30 18 9 5 1 3 67 14 332

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 60 32 0 0 9 0 0 91 9 10
2018 Has not served in the Canadian military 53 24 11 7 2 1 2 79 9 422
2017 Has served in the Canadian military 73 8 9 0 0 0 10 90 0 12
2017 Has not served in the Canadian military 51 23 16 3 4 0 3 76 7 334

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 71 20 0 0 9 0 0 91 9 10
2018 Has not served in the Canadian military 69 15 6 2 1 0 7 90 3 424

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 71 20 0 0 9 0 0 91 9 10
2018 Has not served in the Canadian military 68 11 7 4 4 0 5 84 8 425
2017 Has served in the Canadian military 65 7 8 9 10 0 0 73 19 12
2017 Has not served in the Canadian military 67 14 4 6 4 1 5 86 10 334

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has served in the Canadian military 71 0 9 10 10 0 0 71 20 12
2017 Has not served in the Canadian military 48 30 10 6 3 0 3 81 9 333

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 62 9 9 0 9 0 12 80 10 10
2018 Has not served in the Canadian military 56 20 10 7 4 1 2 78 12 420
2017 Has served in the Canadian military 58 23 0 9 0 0 10 90 10 12
2017 Has not served in the Canadian military 55 22 8 7 4 1 3 80 12 334

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 27 11 42 0 9 0 12 43 10 10
2018 Has not served in the Canadian military 55 10 6 3 1 0 25 87 5 422
2017 Has served in the Canadian military 43 30 8 0 9 0 10 81 10 12
2017 Has not served in the Canadian military 45 13 5 4 1 0 31 85 8 334

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 88 12 0 0 0 0 0 100 0 10
2018 Has not served in the Canadian military 59 19 9 4 2 0 6 84 6 423
2017 Has served in the Canadian military 73 9 0 0 8 0 10 91 9 12
2017 Has not served in the Canadian military 60 15 10 4 3 0 8 82 8 332

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 100 0 0 0 0 0 0 100 0 10
2018 Has not served in the Canadian military 71 10 3 5 4 0 6 87 10 423
2017 Has served in the Canadian military 63 0 0 17 10 0 9 70 30 12
2017 Has not served in the Canadian military 62 16 7 3 5 1 6 84 9 333

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 70 20 10 0 0 0 0 90 0 10
2018 Has not served in the Canadian military 53 24 14 4 2 0 3 79 6 424
2017 Has served in the Canadian military 65 25 0 0 0 0 10 100 0 12
2017 Has not served in the Canadian military 51 25 13 4 3 0 3 79 7 334

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 23 18 18 40 0 0 0 41 40 10
2018 Has not served in the Canadian military 17 32 33 13 4 0 0 50 17 423
2017 Has served in the Canadian military 7 35 25 25 8 0 0 42 33 12
2017 Has not served in the Canadian military 13 31 36 14 5 0 1 44 19 334

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 9 29 31 9 23 0 0 32 38 10
2018 Has not served in the Canadian military 7 18 40 21 14 0 1 35 25 421
2017 Has served in the Canadian military 0 42 28 19 11 0 0 30 42 11
2017 Has not served in the Canadian military 5 19 39 24 12 1 1 36 24 333
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 70 30 0 0 0 0 0 70 30 10
2018 Has not served in the Canadian military 45 25 13 7 4 3 1 48 52 425
2017 Has served in the Canadian military 64 17 0 19 0 0 0 64 36 11
2017 Has not served in the Canadian military 46 20 17 5 5 5 1 49 51 335

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Has not served in the Canadian military 23 157

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Has not served in the Canadian military 34 157

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Has not served in the Canadian military 21 157

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Has not served in the Canadian military 44 157

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Has not served in the Canadian military 5 157

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2017 Has not served in the Canadian military 37 157

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Has not served in the Canadian military 11 57 18 5 4 5 155

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Has served in the Canadian military 38 9 12 0 9 0 32 70 13 10
2018 Has not served in the Canadian military 51 11 10 8 7 3 11 72 17 425

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has not served in the Canadian military 17 32 18 12 11 1 9 54 26 159

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Has not served in the Canadian military 8 18 16 9 18 3 27 38 39 158
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