2018 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	43	14	13	0	0	73	13	15
2018	Security	33	46	14	7	0	0	79	7	14
2018	Legal services	48	36	8	4	4	0	84	8	117
2018	Administration and operations	41	42	8	5	4	1	84	9	126
2018	Human resources	40	44	13	0	3	0	84	3	31
2018	Financial management	26	49	24	0	0	0	76	0	15
2018	Information management	28	27	26	10	10	0	55	19	13
2018	Information technology	27	44	10	13	6	0	72	19	31
2018	Other services to the public	27	39	18	16	0	0	66	16	11
2018	None of the above	54	32	14	0	0	0	86	0	23
2017	Client contact centre	26	33	25	15	0	0	59	15	12
2017	Security	36	56	8	0	0	0	92	0	11
2017	Legal services	42	44	10	3	1	0	86	4	108
2017	Administration and operations	20	50	15	8	7	0	70	15	105
2017	Human resources	29	61	5	5	0	0	90	5	20
2017	Information technology	28	66	0	0	5	0	95	5	18
2017	None of the above	29	61	10	0	0	0	90	0	18
2014	Client contact centre	7	40	29	18	6	0	47	24	16
2014	Legal services	31	52	13	2	2	0	84	4	104
2014	Administration and operations	30	42	11	13	4	0	72	17	140
2014	Human resources	26	46	6	14	8	0	72	22	15
2014	Financial management	10	52	19	13	6	0	61	19	14
2014	Information management	0	66	25	0	9	0	66	9	12
2014	Information technology	27	23	23	18	9	0	50	27	22
2014	Other services to the public	49	27	24	0	0	0	76	0	17
2014	None of the above	23	41	17	9	10	0	64	18	34

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	37	35	0	0	0	0	65	0	14
2018	Security	40	27	6	5	22	0	0	67	27	14
2018	Legal services	44	32	7	8	7	2	0	78	15	116
2018	Administration and operations	44	33	8	7	6	0	2	78	14	125
2018	Human resources	29	42	12	6	9	3	0	73	14	32
2018	Financial management	51	31	7	11	0	0	0	82	11	15
2018	Information management	32	33	16	10	10	0	0	65	19	13
2018	Information technology	33	24	12	21	9	0	0	57	31	32
2018	Other services to the public	9	45	9	16	21	0	0	54	37	11
2018	None of the above	43	39	0	3	15	0	0	82	18	22
2017	Client contact centre	18	31	27	7	17	0	0	49	24	12
2017	Security	16	45	30	8	0	0	0	62	8	11
2017	Legal services	43	26	13	13	5	0	0	69	19	108
2017	Administration and operations	27	39	13	10	11	0	0	66	21	106
2017	Human resources	39	36	10	5	10	0	0	76	15	20
2017	Information technology	29	49	0	11	11	0	0	78	22	18
2017	None of the above	34	40	21	0	5	0	0	74	5	18

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	41	14	5	0	0	0	81	5	15
2018	Security	83	12	5	0	0	0	0	95	0	14
2018	Legal services	65	25	3	2	3	2	0	92	5	116
2018	Administration and operations	62	29	3	2	2	0	1	92	5	124
2018	Human resources	41	43	10	3	3	0	0	84	6	32
2018	Financial management	57	22	21	0	0	0	0	79	0	14
2018	Information management	38	36	26	0	0	0	0	74	0	13
2018	Information technology	41	43	9	3	3	0	0	85	6	32
2018	Other services to the public	36	46	9	9	0	0	0	82	9	11
2018	None of the above	73	17	9	0	0	0	0	91	0	22
2017	Client contact centre	33	42	9	15	0	0	0	75	15	12
2017	Security	47	45	0	0	0	0	8	100	0	11
2017	Legal services	73	21	5	1	0	0	0	94	1	107
2017	Administration and operations	50	39	7	2	3	0	0	89	5	106
2017	Human resources	56	39	0	5	0	0	0	95	5	20
2017	Information technology	62	38	0	0	0	0	0	100	0	18
2017	None of the above	57	32	5	5	0	0	0	89	5	18
2014	Client contact centre	44	32	24	0	0	0	0	76	0	16
2014	Legal services	64	32	4	0	0	0	0	96	0	104
2014	Administration and operations	64	28	6	1	1	0	0	92	1	140
2014	Human resources	52	26	14	8	0	0	0	78	8	15
2014	Financial management	61	6	6	26	0	0	0	68	26	14
2014	Information management	43	38	0	19	0	0	0	81	19	12
2014	Information technology	64	18	18	0	0	0	0	82	0	22
2014	Other services to the public	82	18	0	0	0	0	0	100	0	17
2014	None of the above	55	20	18	0	3	0	3	78	3	34

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	23	11	15	0	0	0	74	15	14
2018	Security	61	27	7	5	0	0	0	88	5	14
2018	Legal services	55	33	7	1	4	1	0	89	4	118
2018	Administration and operations	46	39	8	3	3	0	1	86	6	125
2018	Human resources	39	49	9	0	3	0	0	88	3	32
2018	Financial management	53	30	11	6	0	0	0	83	6	15
2018	Information management	38	27	16	0	19	0	0	65	19	13
2018	Information technology	26	46	9	12	6	0	0	73	18	32
2018	Other services to the public	27	45	19	9	0	0	0	72	9	11
2018	None of the above	62	33	0	0	5	0	0	95	5	22
2017	Client contact centre	25	45	22	9	0	0	0	69	9	12
2017	Security	36	48	8	0	0	0	8	91	0	11
2017	Legal services	52	38	6	3	2	0	0	90	4	107
2017	Administration and operations	33	46	10	5	5	0	1	80	10	106
2017	Human resources	39	56	5	0	0	0	0	95	0	20
2017	Information technology	39	55	0	0	5	0	0	95	5	18
2017	None of the above	55	40	4	0	0	0	0	96	0	18
2014	Client contact centre	20	26	31	11	11	0	0	47	23	16
2014	Legal services	38	55	4	1	2	0	0	93	3	104
2014	Administration and operations	38	39	13	9	1	0	0	77	10	140
2014	Human resources	44	28	20	8	0	0	0	72	8	15
2014	Financial management	10	52	13	19	6	0	0	61	26	14
2014	Information management	33	48	0	9	9	0	0	81	19	12
2014	Information technology	27	23	14	32	5	0	0	50	36	22
2014	Other services to the public	54	33	6	6	0	0	0	88	6	17
2014	None of the above	29	45	13	3	6	0	3	77	10	34

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	36	18	13	0	0	0	69	13	15
2018	Security	34	39	0	18	9	0	0	73	27	14
2018	Legal services	49	21	10	9	9	1	0	71	18	114
2018	Administration and operations	39	29	14	9	7	1	1	69	16	126
2018	Human resources	52	19	11	12	6	0	0	71	18	32
2018	Financial management	45	22	28	6	0	0	0	67	6	15
2018	Information management	35	25	21	0	19	0	0	59	19	13
2018	Information technology	23	25	30	15	6	0	0	48	22	32
2018	Other services to the public	27	27	7	30	9	0	0	54	39	11
2018	None of the above	51	19	16	6	9	0	0	70	14	23
2017	Client contact centre	15	34	33	0	18	0	0	49	18	12
2017	Security	16	16	50	9	0	0	8	36	9	11
2017	Legal services	33	30	16	11	7	3	0	65	19	108
2017	Administration and operations	20	27	28	16	8	0	0	47	25	106
2017	Human resources	40	26	24	5	0	5	0	69	5	20
2017	Information technology	12	44	16	27	0	0	0	56	27	18
2017	None of the above	37	24	12	12	11	0	5	64	24	17
2014	Client contact centre	7	19	43	13	13	5	0	27	27	16
2014	Legal services	20	37	23	12	6	2	1	59	18	104
2014	Administration and operations	23	32	25	13	7	0	0	54	20	140
2014	Human resources	22	38	26	8	6	0	0	60	14	15
2014	Financial management	10	35	23	6	26	0	0	45	32	14
2014	Information management	0	50	40	0	9	0	0	50	9	12
2014	Information technology	14	14	18	18	36	0	0	27	55	22
2014	Other services to the public	31	39	25	6	0	0	0	69	6	17
2014	None of the above	26	21	30	8	15	0	0	47	23	34

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	36	18	13	0	0	0	69	13	15
2018	Security	40	33	0	12	15	0	0	73	27	14
2018	Legal services	49	24	10	9	6	1	0	74	16	112
2018	Administration and operations	42	28	18	6	6	0	1	70	12	126
2018	Human resources	39	40	7	7	6	0	0	79	13	32
2018	Financial management	45	22	22	11	0	0	0	67	11	15
2018	Information management	35	25	21	0	19	0	0	59	19	13
2018	Information technology	15	36	31	15	3	0	0	51	18	32
2018	Other services to the public	27	27	7	30	9	0	0	54	39	11
2018	None of the above	51	17	18	6	9	0	0	68	14	23
2017	Client contact centre	16	33	33	0	18	0	0	49	18	12
2017	Security	27	36	20	9	0	0	8	69	9	11
2017	Legal services	34	36	15	8	6	1	0	71	14	108
2017	Administration and operations	24	32	22	15	6	0	1	57	21	106
2017	Human resources	45	31	10	5	5	5	0	80	10	20
2017	Information technology	18	55	5	22	0	0	0	73	22	18
2017	None of the above	35	29	16	5	11	0	4	66	16	18
2014	Client contact centre	0	33	36	13	13	5	0	35	27	16
2014	Legal services	21	44	18	9	6	1	1	66	15	104
2014	Administration and operations	22	35	20	13	9	1	0	58	22	140
2014	Human resources	28	26	32	14	0	0	0	54	14	15
2014	Financial management	10	29	23	13	26	0	0	39	39	14
2014	Information management	0	50	40	0	9	0	0	50	9	12
2014	Information technology	14	14	27	18	27	0	0	27	45	22
2014	Other services to the public	31	45	19	6	0	0	0	75	6	17
2014	None of the above	27	22	31	2	16	2	0	50	18	33

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	35	0	22	6	0	5	70	30	15
2018	Security	30	42	0	12	15	0	0	73	27	14
2018	Legal services	41	13	16	11	8	3	8	61	21	114
2018	Administration and operations	36	27	9	15	10	3	1	65	26	126
2018	Human resources	39	30	10	6	15	0	0	69	21	32
2018	Financial management	41	15	20	18	0	6	0	59	19	15
2018	Information management	19	19	31	12	19	0	0	38	31	13
2018	Information technology	16	26	18	12	18	9	0	47	33	32
2018	Other services to the public	27	21	25	0	27	0	0	48	27	11
2018	None of the above	47	24	7	4	10	6	3	77	16	23
2017	Client contact centre	14	35	9	7	18	18	0	60	30	12
2017	Security	38	16	8	18	11	0	8	60	31	11
2017	Legal services	29	22	14	9	9	9	8	61	21	108
2017	Administration and operations	23	25	21	21	6	4	0	50	28	106
2017	Human resources	40	10	31	15	5	0	0	49	20	20
2017	Information technology	7	33	38	11	5	5	0	42	17	18
2017	None of the above	23	22	12	0	22	0	21	56	28	18
2014	Client contact centre	14	7	25	24	19	5	6	23	49	16
2014	Legal services	23	30	17	14	7	7	2	58	23	104
2014	Administration and operations	27	22	17	15	14	5	0	52	30	140
2014	Human resources	34	26	12	14	14	0	0	60	28	15
2014	Financial management	19	19	10	32	19	0	0	39	52	14
2014	Information management	7	28	40	15	9	0	0	35	25	12
2014	Information technology	14	5	23	14	41	5	0	19	57	22
2014	Other services to the public	31	47	11	12	0	0	0	77	12	17
2014	None of the above	24	6	39	5	12	9	6	35	20	34

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	29	11	8	0	0	0	81	8	15
2018	Security	30	42	0	5	13	9	0	80	20	14
2018	Legal services	54	26	10	2	1	3	3	86	4	116
2018	Administration and operations	50	29	8	2	6	4	1	83	9	125
2018	Human resources	52	29	10	0	6	3	0	83	6	32
2018	Financial management	72	9	12	6	0	0	0	82	6	15
2018	Information management	30	54	6	0	10	0	0	84	10	13
2018	Information technology	36	16	29	9	6	3	0	54	16	32
2018	Other services to the public	45	9	16	12	9	0	9	59	23	11
2018	None of the above	66	7	16	6	0	6	0	77	6	23
2017	Client contact centre	42	34	15	9	0	0	0	76	9	12
2017	Security	53	19	11	0	9	0	8	79	9	11
2017	Legal services	52	20	12	8	3	3	2	76	12	107
2017	Administration and operations	40	33	11	8	7	2	0	74	15	106
2017	Human resources	59	10	21	0	10	0	0	69	10	20
2017	Information technology	45	44	0	5	0	0	5	94	6	18
2017	None of the above	45	23	15	0	11	0	5	72	12	18
2014	Client contact centre	20	30	38	0	13	0	0	49	13	16
2014	Legal services	27	40	12	9	5	2	6	72	15	104
2014	Administration and operations	40	33	12	6	7	0	2	74	13	140
2014	Human resources	50	42	8	0	0	0	0	92	0	15
2014	Financial management	45	6	13	35	0	0	0	52	35	14
2014	Information management	23	42	0	34	0	0	0	66	34	12
2014	Information technology	14	27	18	23	14	5	0	43	38	22
2014	Other services to the public	54	21	12	6	6	0	0	75	12	17
2014	None of the above	27	30	18	6	13	3	3	61	20	34

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	31	7	0	5	0	0	88	5	14
2018	Security	36	30	15	5	13	0	0	67	18	14
2018	Legal services	51	28	9	3	4	2	3	83	8	115
2018	Administration and operations	48	30	8	5	5	2	2	81	10	125
2018	Human resources	60	24	10	0	6	0	0	84	6	32
2018	Financial management	72	9	12	6	0	0	0	82	6	15
2018	Information management	31	69	0	0	0	0	0	100	0	13
2018	Information technology	36	30	12	9	9	0	3	68	19	32
2018	Other services to the public	45	9	16	9	21	0	0	54	30	11
2018	None of the above	66	13	10	6	0	6	0	83	6	23
2017	Client contact centre	51	16	25	0	9	0	0	67	9	12
2017	Security	16	25	41	9	0	0	8	46	9	11
2017	Legal services	52	23	12	7	3	1	2	78	10	107
2017	Administration and operations	43	32	12	7	5	0	1	75	13	105
2017	Human resources	59	26	0	10	5	0	0	85	15	20
2017	Information technology	45	49	5	0	0	0	0	95	0	18
2017	None of the above	44	24	10	5	17	0	0	68	22	18
2014	Client contact centre	27	36	12	13	13	0	0	63	25	16
2014	Legal services	25	42	17	6	7	0	3	69	13	103
2014	Administration and operations	32	32	13	15	6	0	1	65	21	140
2014	Human resources	52	34	14	0	0	0	0	86	0	15
2014	Financial management	45	19	6	29	0	0	0	65	29	14
2014	Information management	25	33	16	16	9	0	0	58	26	12
2014	Information technology	14	36	9	23	18	0	0	50	41	22
2014	Other services to the public	48	33	6	6	6	0	0	81	12	17
2014	None of the above	25	30	18	9	13	0	5	58	23	34

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	29	14	0	5	0	0	81	5	15
2018	Security	42	30	5	0	22	0	0	73	22	14
2018	Legal services	53	28	11	3	3	1	1	83	7	116
2018	Administration and operations	58	20	11	4	5	1	1	79	10	124
2018	Human resources	62	26	6	0	6	0	0	88	6	32
2018	Financial management	71	10	19	0	0	0	0	81	0	14
2018	Information management	52	22	10	6	10	0	0	74	16	13
2018	Information technology	45	19	17	6	12	0	0	64	19	32
2018	Other services to the public	27	27	25	0	21	0	0	54	21	11
2018	None of the above	66	12	10	6	0	6	0	83	6	23
2017	Client contact centre	45	23	15	9	9	0	0	68	17	12
2017	Security	33	41	18	0	0	0	8	81	0	11
2017	Legal services	52	29	6	6	4	2	2	84	10	108
2017	Administration and operations	49	27	10	7	7	0	0	76	14	106
2017	Human resources	59	26	0	5	10	0	0	85	15	20
2017	Information technology	67	33	0	0	0	0	0	100	0	18
2017	None of the above	55	28	0	11	6	0	0	83	17	18
2014	Client contact centre	25	25	31	7	13	0	0	49	19	16
2014	Legal services	32	36	16	10	5	0	1	69	15	104
2014	Administration and operations	48	27	9	10	5	0	1	76	16	140
2014	Human resources	34	40	8	12	6	0	0	74	18	15
2014	Financial management	29	23	35	6	6	0	0	52	13	14
2014	Information management	43	14	9	25	9	0	0	56	34	12
2014	Information technology	14	36	14	9	18	9	0	55	30	22
2014	Other services to the public	52	29	6	12	0	0	0	81	12	17
2014	None of the above	32	22	33	6	3	0	3	56	10	34

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	27	22	14	5	0	0	59	19	15
2018	Security	25	33	15	21	6	0	0	58	27	14
2018	Legal services	47	23	8	6	5	11	1	79	12	117
2018	Administration and operations	32	33	16	5	7	5	2	70	13	126
2018	Human resources	28	53	3	3	3	10	0	90	6	32
2018	Financial management	39	49	6	6	0	0	0	89	6	15
2018	Information management	46	19	10	10	10	6	0	69	21	13
2018	Information technology	29	30	19	15	3	3	0	62	19	32
2018	Other services to the public	9	36	25	0	21	9	0	49	23	11
2018	None of the above	44	17	15	18	0	6	0	65	19	23
2017	Client contact centre	16	25	33	9	9	0	9	45	19	12
2017	Security	30	53	0	0	9	0	8	91	9	11
2017	Legal services	31	38	13	9	4	5	0	72	14	108
2017	Administration and operations	25	33	19	11	6	8	0	62	17	106
2017	Human resources	30	29	31	5	0	5	0	62	5	20
2017	Information technology	34	28	16	5	5	5	5	69	12	18
2017	None of the above	24	29	5	27	0	10	4	62	32	18
2014	Client contact centre	7	39	24	13	0	18	0	55	16	16
2014	Legal services	19	37	20	8	5	11	0	63	14	104
2014	Administration and operations	23	32	17	12	7	9	0	60	21	140
2014	Human resources	38	34	8	20	0	0	0	72	20	15
2014	Financial management	16	42	23	19	0	0	0	58	19	14
2014	Information management	16	39	17	27	0	0	0	56	27	12
2014	Information technology	23	14	14	23	23	5	0	38	48	22
2014	Other services to the public	30	35	24	4	6	0	0	65	11	17
2014	None of the above	18	12	33	16	6	12	2	35	27	33

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	29	20	8	11	0	0	61	19	15
2018	Security	25	36	12	12	15	0	0	61	27	14
2018	Legal services	42	25	12	7	7	8	0	72	15	116
2018	Administration and operations	30	32	15	10	9	2	2	65	20	124
2018	Human resources	25	37	13	8	3	13	0	72	13	32
2018	Financial management	49	27	18	0	6	0	0	76	6	14
2018	Information management	40	25	0	10	19	6	0	69	31	13
2018	Information technology	26	31	12	18	12	0	0	57	31	32
2018	Other services to the public	18	18	18	25	21	0	0	36	46	11
2018	None of the above	33	25	18	14	4	6	0	61	20	23
2017	Client contact centre	16	9	49	9	18	0	0	25	26	12
2017	Security	19	53	19	0	0	0	8	79	0	11
2017	Legal services	27	29	17	15	9	3	0	57	25	108
2017	Administration and operations	20	27	24	15	8	4	1	50	25	106
2017	Human resources	35	20	21	19	5	0	0	54	24	20
2017	Information technology	25	29	23	12	6	0	6	57	19	17
2017	None of the above	28	19	16	21	11	0	4	49	34	18
2014	Client contact centre	0	31	36	20	7	6	0	33	29	16
2014	Legal services	15	35	29	10	8	4	0	51	19	104
2014	Administration and operations	18	30	19	17	14	1	0	49	32	140
2014	Human resources	26	40	8	20	6	0	0	66	26	15
2014	Financial management	16	29	23	13	19	0	0	45	32	14
2014	Information management	19	30	26	25	0	0	0	49	25	12
2014	Information technology	18	9	18	27	27	0	0	27	55	22
2014	Other services to the public	12	41	18	23	6	0	0	53	29	17
2014	None of the above	21	18	24	10	13	9	6	46	27	33

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	38	24	12	7	0	0	58	18	14
2018	Security	25	36	6	13	20	0	0	61	33	14
2018	Legal services	36	21	13	11	10	10	0	63	23	117
2018	Administration and operations	20	31	19	11	12	4	2	54	25	126
2018	Human resources	17	37	13	14	9	10	0	60	25	32
2018	Financial management	34	44	11	11	0	0	0	78	11	15
2018	Information management	25	30	10	0	19	16	0	65	23	13
2018	Information technology	27	17	31	21	0	3	0	46	22	32
2018	Other services to the public	0	28	49	0	23	0	0	28	23	10
2018	None of the above	22	29	20	10	12	6	0	55	24	23
2017	Client contact centre	0	18	49	9	18	7	0	20	28	12
2017	Security	8	28	36	9	0	11	8	45	11	11
2017	Legal services	19	23	24	18	9	6	0	46	29	108
2017	Administration and operations	14	29	22	15	12	8	0	47	29	106
2017	Human resources	25	29	5	15	10	17	0	65	29	20
2017	Information technology	18	27	27	11	11	0	5	48	23	18
2017	None of the above	24	23	11	16	17	5	4	52	36	18
2014	Client contact centre	0	13	21	40	13	13	0	15	61	16
2014	Legal services	12	22	33	17	10	7	0	36	28	104
2014	Administration and operations	13	24	20	22	14	6	0	40	39	140
2014	Human resources	22	26	14	38	0	0	0	48	38	15
2014	Financial management	0	39	23	19	19	0	0	39	39	14
2014	Information management	19	7	49	25	0	0	0	26	25	12
2014	Information technology	9	9	23	23	32	5	0	19	57	22
2014	Other services to the public	6	35	30	11	12	6	0	44	24	17
2014	None of the above	15	13	21	19	15	15	2	33	42	33

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	43	28	5	6	0	0	61	11	15
2018	Security	25	36	12	5	22	0	0	61	27	14
2018	Legal services	31	25	15	11	10	8	0	61	22	117
2018	Administration and operations	18	43	13	10	14	1	2	63	24	126
2018	Human resources	17	39	6	22	6	10	0	63	30	32
2018	Financial management	39	27	22	6	6	0	0	67	11	15
2018	Information management	25	25	10	5	19	16	0	59	30	13
2018	Information technology	27	18	22	15	15	3	0	46	31	32
2018	Other services to the public	0	25	36	9	30	0	0	25	39	11
2018	None of the above	30	23	24	0	18	6	0	56	19	23
2017	Client contact centre	9	9	49	15	18	0	0	18	33	12
2017	Security	8	36	8	8	20	11	8	55	35	11
2017	Legal services	17	30	15	17	14	7	0	51	33	108
2017	Administration and operations	18	29	18	21	12	2	0	48	34	105
2017	Human resources	20	26	15	10	24	5	0	49	36	20
2017	Information technology	29	27	22	0	16	0	5	59	17	18
2017	None of the above	28	24	16	5	22	0	4	55	29	18
2014	Client contact centre	0	20	41	26	7	6	0	21	35	16
2014	Legal services	8	26	29	17	15	5	0	36	34	104
2014	Administration and operations	15	33	17	15	17	3	0	50	33	140
2014	Human resources	20	48	8	18	6	0	0	68	24	15
2014	Financial management	0	29	19	39	13	0	0	29	52	14
2014	Information management	26	25	15	34	0	0	0	50	34	12
2014	Information technology	9	14	23	32	18	5	0	24	52	22
2014	Other services to the public	18	34	18	17	12	0	0	53	29	17
2014	None of the above	12	13	28	22	20	2	2	26	44	32

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	41	20	5	0	0	0	75	5	15
2018	Security	30	27	15	5	22	0	0	58	27	14
2018	Legal services	34	33	10	9	8	2	3	71	18	117
2018	Administration and operations	41	32	10	10	5	0	1	74	16	126
2018	Human resources	29	37	17	14	0	3	0	68	14	32
2018	Financial management	52	30	6	12	0	0	0	82	12	15
2018	Information management	37	5	32	16	10	0	0	43	26	13
2018	Information technology	24	42	12	12	9	0	0	66	21	32
2018	Other services to the public	9	27	9	34	21	0	0	36	55	11
2018	None of the above	49	16	10	15	10	0	0	65	25	23
2017	Client contact centre	9	33	32	26	0	0	0	42	26	12
2017	Security	16	47	36	0	0	0	0	64	0	11
2017	Legal services	36	31	14	12	6	1	0	68	18	108
2017	Administration and operations	22	37	18	17	7	0	0	59	24	106
2017	Human resources	44	36	10	0	10	0	0	81	10	20
2017	Information technology	18	55	16	11	0	0	0	73	11	18
2017	None of the above	45	29	15	5	5	0	0	74	11	18
2014	Client contact centre	7	27	29	17	19	0	0	34	37	16
2014	Legal services	21	40	14	15	9	0	1	61	25	104
2014	Administration and operations	26	37	9	15	14	0	0	62	29	140
2014	Human resources	22	44	14	12	0	8	0	72	13	15
2014	Financial management	16	26	19	19	19	0	0	42	39	14
2014	Information management	0	52	14	25	9	0	0	52	34	12
2014	Information technology	14	36	23	14	14	0	0	50	27	22
2014	Other services to the public	49	27	6	12	6	0	0	76	18	17
2014	None of the above	22	31	18	12	17	0	0	53	29	33

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	33	20	13	0	0	67	13	15
2018	Security	25	39	9	21	6	0	63	27	14
2018	Legal services	41	37	14	4	4	0	79	8	117
2018	Administration and operations	40	43	10	6	1	1	83	7	126
2018	Human resources	23	50	15	6	6	0	74	11	32
2018	Financial management	32	35	33	0	0	0	67	0	15
2018	Information management	26	52	6	6	10	0	78	16	13
2018	Information technology	15	42	15	16	12	0	57	28	32
2018	Other services to the public	27	36	9	7	21	0	63	28	11
2018	None of the above	54	39	4	3	0	0	93	3	23
2017	Client contact centre	25	39	28	0	0	9	70	0	12
2017	Security	28	36	36	0	0	0	64	0	11
2017	Legal services	38	39	14	8	2	0	77	10	108
2017	Administration and operations	29	45	17	6	3	0	74	9	106
2017	Human resources	35	34	10	12	10	0	69	21	20
2017	Information technology	23	44	22	11	0	0	67	11	18
2017	None of the above	40	28	10	16	5	0	68	22	18

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	29	9	34	14	0	0	43	48	15
2018	Security	21	22	20	0	25	12	0	49	28	14
2018	Legal services	22	14	11	10	11	29	3	52	32	115
2018	Administration and operations	16	21	17	20	16	9	1	41	40	126
2018	Human resources	11	32	18	9	6	21	3	57	20	31
2018	Financial management	27	21	15	21	0	11	6	57	25	15
2018	Information management	11	16	6	28	19	19	0	33	59	13
2018	Information technology	3	8	18	28	21	18	3	14	63	32
2018	Other services to the public	0	18	16	39	18	0	9	20	62	11
2018	None of the above	25	13	7	16	16	18	6	50	41	23
2017	Client contact centre	7	9	25	26	17	0	16	19	52	12
2017	Security	8	25	16	0	11	11	28	55	18	11
2017	Legal services	6	15	16	21	14	25	3	30	48	108
2017	Administration and operations	9	22	17	23	20	10	0	34	47	106
2017	Human resources	20	29	5	26	0	15	5	61	33	20
2017	Information technology	12	5	16	17	27	11	11	23	56	18
2017	None of the above	10	23	0	5	17	28	17	60	40	18
2014	Client contact centre	0	5	31	32	20	0	13	6	59	16
2014	Legal services	12	18	13	18	22	13	3	36	48	104
2014	Administration and operations	13	17	18	19	19	9	4	35	44	139
2014	Human resources	28	46	8	6	0	6	6	84	7	15
2014	Financial management	23	26	6	29	16	0	0	48	45	14
2014	Information management	7	23	43	27	0	0	0	30	27	12
2014	Information technology	9	14	23	14	36	5	0	24	52	22
2014	Other services to the public	24	15	12	12	31	6	0	41	46	17
2014	None of the above	9	18	27	6	24	15	0	32	36	34

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	51	0	0	5	0	0	95	5	15
2018	Security	36	30	6	12	15	0	0	67	27	14
2018	Legal services	38	35	8	5	5	5	5	80	11	116
2018	Administration and operations	49	30	6	6	6	2	1	81	13	125
2018	Human resources	45	29	21	3	3	0	0	73	6	32
2018	Financial management	57	21	7	6	0	0	9	86	6	15
2018	Information management	40	34	16	0	10	0	0	74	10	13
2018	Information technology	30	24	22	17	6	0	0	55	23	32
2018	Other services to the public	36	18	9	9	28	0	0	54	37	11
2018	None of the above	63	15	11	6	6	0	0	77	11	23
2017	Client contact centre	26	23	26	15	0	0	9	54	17	12
2017	Security	36	38	0	9	9	0	8	81	19	11
2017	Legal services	38	34	13	8	4	1	2	74	13	107
2017	Administration and operations	35	33	13	12	6	0	1	68	18	106
2017	Human resources	44	29	17	5	5	0	0	74	10	20
2017	Information technology	45	38	11	0	0	0	5	88	0	18
2017	None of the above	27	39	4	5	18	0	5	70	25	18
2014	Client contact centre	20	49	5	13	13	0	0	69	26	16
2014	Legal services	27	32	17	12	8	0	4	62	21	104
2014	Administration and operations	36	35	9	12	7	0	1	71	19	140
2014	Human resources	38	34	14	6	0	0	8	78	6	15
2014	Financial management	32	23	6	32	6	0	0	55	39	14
2014	Information management	7	59	0	25	9	0	0	66	34	12
2014	Information technology	9	41	14	18	18	0	0	50	36	22
2014	Other services to the public	46	29	18	6	0	0	0	75	6	17
2014	None of the above	20	37	24	6	13	0	0	57	19	34

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Legal services	54	22	7	10	0	0	7	81	11	18
2018	Administration and operations	22	42	17	12	7	0	0	64	19	28
2018	Information technology	0	29	0	41	0	20	10	41	59	10
2017	Legal services	38	47	11	0	5	0	0	85	5	18
2017	Administration and operations	17	65	10	3	0	4	0	86	4	27
2017	Human resources	40	40	0	0	0	10	10	100	0	10
2014	Legal services	42	36	11	5	6	0	0	78	11	16
2014	Administration and operations	31	40	5	13	7	0	3	73	21	36

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	31	0	27	0	0	73	27	15
2018	Security	21	37	12	19	11	0	58	30	14
2018	Legal services	39	40	6	8	8	0	79	15	116
2018	Administration and operations	30	45	7	10	4	2	78	15	124
2018	Human resources	16	52	10	9	10	3	69	20	32
2018	Financial management	54	26	6	15	0	0	79	15	15
2018	Information management	26	49	0	6	19	0	74	26	13
2018	Information technology	12	36	24	15	13	0	48	28	32
2018	Other services to the public	9	63	9	19	0	0	72	19	11
2018	None of the above	39	36	14	6	6	0	74	11	23
2017	Client contact centre	18	43	26	14	0	0	61	14	12
2017	Security	25	38	8	19	9	0	64	28	11
2017	Legal services	42	30	14	8	6	1	73	14	108
2017	Administration and operations	26	46	13	12	3	0	72	15	106
2017	Human resources	29	25	10	21	15	0	54	36	20
2017	Information technology	7	50	16	5	22	0	56	27	18
2017	None of the above	34	22	0	26	18	0	56	44	18
2014	Client contact centre	0	25	26	31	18	0	25	49	16
2014	Legal services	15	45	22	12	6	1	61	17	104
2014	Administration and operations	23	30	17	18	11	0	54	29	139
2014	Human resources	16	6	14	44	20	0	22	64	15
2014	Financial management	10	26	23	13	29	0	35	42	14
2014	Information management	28	7	15	33	16	0	35	50	12
2014	Information technology	9	14	5	9	64	0	23	73	22
2014	Other services to the public	19	51	12	12	6	0	70	18	17
2014	None of the above	30	19	24	18	9	0	49	27	34

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	21	26	13	0	0	0	61	13	15
2018	Security	46	49	5	0	0	0	0	95	0	14
2018	Legal services	58	24	10	4	4	0	0	82	8	117
2018	Administration and operations	36	40	13	7	5	0	1	76	11	126
2018	Human resources	40	30	20	5	6	0	0	69	11	31
2018	Financial management	47	29	9	15	0	0	0	76	15	15
2018	Information management	28	15	10	21	26	0	0	43	47	13
2018	Information technology	32	34	18	9	6	0	0	67	15	32
2018	Other services to the public	45	9	25	21	0	0	0	54	21	11
2018	None of the above	54	36	6	4	0	0	0	90	4	23
2017	Client contact centre	24	45	9	15	7	0	0	69	22	12
2017	Security	47	36	17	0	0	0	0	83	0	11
2017	Legal services	53	32	8	7	1	0	0	85	8	108
2017	Administration and operations	24	41	16	12	6	1	0	66	18	106
2017	Human resources	39	39	5	5	12	0	0	78	17	20
2017	Information technology	51	38	5	0	5	0	0	89	5	18
2017	None of the above	40	48	6	5	0	0	0	89	5	18
2014	Client contact centre	6	52	24	0	18	0	0	58	18	16
2014	Legal services	41	44	11	2	2	0	0	85	4	104
2014	Administration and operations	34	34	18	7	7	0	0	68	14	140
2014	Human resources	44	28	12	0	16	0	0	72	16	15
2014	Financial management	23	65	6	6	0	0	0	87	6	14
2014	Information management	25	49	0	26	0	0	0	74	26	12
2014	Information technology	59	18	14	9	0	0	0	77	9	22
2014	Other services to the public	49	33	6	0	12	0	0	82	12	17
2014	None of the above	25	36	22	6	3	3	3	66	10	34

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	19	6	13	8	0	0	73	21	15
2018	Security	46	49	5	0	0	0	0	95	0	14
2018	Legal services	61	26	5	5	3	0	0	87	8	117
2018	Administration and operations	45	36	9	6	2	0	1	82	8	125
2018	Human resources	46	27	9	15	3	0	0	73	18	32
2018	Financial management	37	63	0	0	0	0	0	100	0	15
2018	Information management	38	15	29	18	0	0	0	53	18	13
2018	Information technology	44	28	9	15	3	0	0	73	18	32
2018	Other services to the public	18	34	18	30	0	0	0	52	30	11
2018	None of the above	65	30	4	0	0	0	0	96	0	23
2017	Client contact centre	15	69	9	0	7	0	0	84	7	12
2017	Security	45	47	8	0	0	0	0	92	0	11
2017	Legal services	56	30	7	7	1	0	0	86	8	108
2017	Administration and operations	29	52	7	9	3	0	0	81	12	106
2017	Human resources	44	29	20	7	0	0	0	74	7	20
2017	Information technology	54	35	12	0	0	0	0	88	0	17
2017	None of the above	46	43	0	5	5	0	0	89	11	18
2014	Client contact centre	25	45	13	0	16	0	0	70	16	16
2014	Legal services	44	45	6	0	5	0	0	89	5	104
2014	Administration and operations	39	36	11	8	4	0	1	76	13	140
2014	Human resources	50	30	20	0	0	0	0	80	0	15
2014	Financial management	23	61	6	0	10	0	0	84	10	14
2014	Information management	18	34	15	23	9	0	0	52	33	12
2014	Information technology	50	32	14	5	0	0	0	82	5	22
2014	Other services to the public	51	37	0	0	12	0	0	88	12	17
2014	None of the above	34	36	14	9	3	3	0	73	13	34

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	19	36	12	0	6	0	48	13	15
2018	Security	25	36	17	9	13	0	0	61	22	14
2018	Legal services	30	26	14	11	12	5	2	60	25	117
2018	Administration and operations	25	30	17	10	14	2	1	57	25	125
2018	Human resources	17	38	21	24	0	0	0	55	24	32
2018	Financial management	37	28	15	5	6	0	9	72	12	15
2018	Information management	25	12	22	10	10	21	0	47	25	13
2018	Information technology	6	23	22	21	24	3	0	30	47	32
2018	Other services to the public	18	43	0	18	12	9	0	67	33	11
2018	None of the above	17	42	16	15	4	6	0	63	20	23
2017	Client contact centre	7	34	33	9	18	0	0	41	26	12
2017	Security	36	27	8	11	9	0	8	70	21	11
2017	Legal services	21	35	15	13	10	5	0	59	24	107
2017	Administration and operations	21	26	27	12	11	3	0	48	24	106
2017	Human resources	54	0	21	15	10	0	0	54	24	20
2017	Information technology	23	27	22	11	11	5	0	54	23	18
2017	None of the above	11	24	23	27	11	0	4	36	39	18
2014	Client contact centre	6	20	25	19	23	6	0	28	45	16
2014	Legal services	11	16	25	18	24	4	1	29	45	104
2014	Administration and operations	13	17	24	18	22	4	1	32	42	140
2014	Human resources	22	20	6	12	34	0	6	45	49	15
2014	Financial management	0	6	0	65	29	0	0	6	94	14
2014	Information management	19	0	31	33	16	0	0	19	50	12
2014	Information technology	5	9	18	27	36	5	0	14	67	22
2014	Other services to the public	12	24	47	17	0	0	0	36	17	17
2014	None of the above	6	16	31	22	22	3	0	23	45	34

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	13	38	12	19	0	0	31	31	15
2018	Security	27	30	15	9	18	0	0	58	27	14
2018	Legal services	16	18	5	18	23	5	17	43	51	117
2018	Administration and operations	22	26	15	15	18	3	1	50	35	126
2018	Human resources	22	33	8	15	17	5	0	58	34	32
2018	Financial management	36	22	19	23	0	0	0	58	23	15
2018	Information management	35	12	12	16	19	0	5	50	37	13
2018	Information technology	15	15	6	19	41	3	0	31	62	32
2018	Other services to the public	18	18	0	34	30	0	0	36	64	11
2018	None of the above	22	31	3	13	17	6	9	61	35	23
2017	Client contact centre	0	18	31	15	35	0	0	18	51	12
2017	Security	16	45	0	22	9	0	8	67	33	11
2017	Legal services	15	18	11	17	21	5	12	40	46	108
2017	Administration and operations	12	17	27	19	18	4	3	31	40	106
2017	Human resources	15	15	10	20	36	5	0	31	59	20
2017	Information technology	18	27	11	22	16	0	5	48	40	18
2017	None of the above	4	18	11	4	23	5	33	36	45	18
2014	Client contact centre	7	13	33	18	29	0	0	19	47	16
2014	Legal services	8	9	22	16	32	5	8	20	55	104
2014	Administration and operations	14	15	20	19	25	3	5	31	47	140
2014	Human resources	6	22	14	18	40	0	0	28	58	15
2014	Financial management	0	13	6	42	29	10	0	14	79	14
2014	Information management	9	16	0	36	32	0	7	27	73	12
2014	Information technology	9	23	14	9	45	0	0	32	55	22
2014	Other services to the public	18	23	24	19	12	0	4	43	32	17
2014	None of the above	6	9	15	14	39	6	11	18	64	34

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	34	14	22	0	0	0	64	22	15
2018	Security	52	30	5	7	6	0	0	82	13	14
2018	Legal services	41	24	12	9	9	4	1	69	19	118
2018	Administration and operations	33	36	10	11	10	0	1	69	21	126
2018	Human resources	29	50	10	3	6	3	0	81	9	32
2018	Financial management	47	38	15	0	0	0	0	85	0	15
2018	Information management	16	58	6	0	19	0	0	74	19	13
2018	Information technology	36	37	9	12	6	0	0	72	19	32
2018	Other services to the public	16	48	0	9	27	0	0	64	36	11
2018	None of the above	41	24	20	10	6	0	0	64	16	22
2017	Client contact centre	9	51	0	15	24	0	0	61	39	12
2017	Security	8	73	0	11	0	0	8	88	12	11
2017	Legal services	35	32	15	13	5	0	0	67	18	107
2017	Administration and operations	25	45	18	7	5	1	0	70	12	106
2017	Human resources	44	34	10	7	5	0	0	79	12	20
2017	Information technology	51	39	11	0	0	0	0	89	0	18
2017	None of the above	28	29	26	11	5	0	0	58	16	18
2014	Client contact centre	0	38	26	30	7	0	0	38	36	16
2014	Legal services	18	38	22	13	8	2	0	57	21	104
2014	Administration and operations	21	38	14	14	12	1	0	60	26	140
2014	Human resources	46	28	6	14	6	0	0	74	20	15
2014	Financial management	10	48	10	26	6	0	0	58	32	14
2014	Information management	9	42	25	24	0	0	0	51	24	12
2014	Information technology	14	32	14	18	23	0	0	45	41	22
2014	Other services to the public	12	41	30	17	0	0	0	53	17	17
2014	None of the above	12	21	39	9	18	0	0	34	28	34

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	23	28	21	0	0	0	51	21	14
2018	Security	58	15	0	21	6	0	0	73	27	14
2018	Legal services	38	30	9	7	11	3	1	71	20	117
2018	Administration and operations	39	30	15	8	7	0	2	69	15	125
2018	Human resources	42	33	16	6	3	0	0	75	9	32
2018	Financial management	32	52	9	7	0	0	0	84	7	15
2018	Information management	26	37	18	10	10	0	0	63	19	13
2018	Information technology	41	28	19	6	6	0	0	69	12	31
2018	Other services to the public	36	28	0	18	18	0	0	64	36	11
2018	None of the above	50	30	10	0	10	0	0	80	10	22
2017	Client contact centre	9	51	7	24	9	0	0	61	32	12
2017	Security	34	30	19	9	0	0	8	70	9	11
2017	Legal services	40	28	16	11	3	1	0	69	15	107
2017	Administration and operations	30	32	15	12	10	1	0	62	23	106
2017	Human resources	49	31	5	15	0	0	0	80	15	20
2017	Information technology	62	22	5	11	0	0	0	84	11	18
2017	None of the above	28	39	16	5	11	0	0	67	16	18
2014	Client contact centre	13	45	6	29	7	0	0	58	36	16
2014	Legal services	20	39	22	9	7	2	2	61	16	104
2014	Administration and operations	31	32	14	13	9	0	1	64	23	140
2014	Human resources	40	28	14	12	6	0	0	68	18	15
2014	Financial management	29	45	0	26	0	0	0	74	26	14
2014	Information management	9	41	33	7	9	0	0	51	16	12
2014	Information technology	23	23	23	23	9	0	0	45	32	22
2014	Other services to the public	18	47	23	0	12	0	0	65	12	17
2014	None of the above	21	25	27	15	13	0	0	46	28	34

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	55	12	0	0	0	0	88	0	15
2018	Security	46	21	13	14	6	0	0	67	20	14
2018	Legal services	40	37	7	5	8	3	0	79	14	118
2018	Administration and operations	45	30	12	6	6	0	1	76	12	126
2018	Human resources	32	39	12	9	9	0	0	71	17	32
2018	Financial management	56	26	0	12	6	0	0	82	18	15
2018	Information management	26	43	6	5	19	0	0	69	25	13
2018	Information technology	24	48	15	9	3	0	0	73	12	32
2018	Other services to the public	18	27	9	37	9	0	0	45	46	11
2018	None of the above	47	38	5	0	10	0	0	85	10	22
2017	Client contact centre	18	31	18	15	17	0	0	49	32	12
2017	Security	25	47	20	0	0	0	8	79	0	11
2017	Legal services	34	40	11	10	4	0	1	75	14	107
2017	Administration and operations	31	39	19	7	4	0	0	71	10	106
2017	Human resources	44	31	10	5	10	0	0	76	15	20
2017	Information technology	51	38	5	0	0	0	5	94	0	18
2017	None of the above	38	41	4	16	0	0	0	79	16	18
2014	Client contact centre	6	45	23	19	7	0	0	51	26	16
2014	Legal services	24	42	21	8	5	0	0	66	13	104
2014	Administration and operations	26	34	17	12	10	0	1	61	22	140
2014	Human resources	14	60	26	0	0	0	0	74	0	15
2014	Financial management	16	35	16	26	6	0	0	52	32	14
2014	Information management	7	61	14	18	0	0	0	68	18	12
2014	Information technology	23	23	18	32	5	0	0	45	36	22
2014	Other services to the public	30	29	29	12	0	0	0	59	12	17
2014	None of the above	24	26	23	13	13	0	0	51	26	34

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	43	20	14	5	0	0	61	19	15
2018	Security	36	27	9	14	13	0	0	63	27	14
2018	Legal services	34	29	16	5	10	4	2	68	16	116
2018	Administration and operations	27	35	22	10	3	4	1	64	13	126
2018	Human resources	30	49	10	7	3	0	0	79	10	32
2018	Financial management	41	35	12	0	6	6	0	81	6	15
2018	Information management	35	30	16	0	19	0	0	65	19	13
2018	Information technology	32	34	22	9	3	0	0	66	12	32
2018	Other services to the public	18	34	12	27	9	0	0	52	36	11
2018	None of the above	32	16	29	4	6	9	3	55	11	23
2017	Client contact centre	0	50	32	0	18	0	0	50	18	12
2017	Security	8	53	22	9	0	0	8	67	9	11
2017	Legal services	20	32	22	8	7	11	0	59	17	108
2017	Administration and operations	14	34	24	12	10	6	0	51	23	105
2017	Human resources	34	39	10	10	0	7	0	79	10	20
2017	Information technology	23	55	22	0	0	0	0	78	0	18
2017	None of the above	22	29	18	0	16	10	4	60	19	18

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	41	0	13	6	0	0	81	19	15
2018	Security	15	58	7	5	15	0	0	73	20	14
2018	Legal services	45	37	8	5	4	1	0	83	9	117
2018	Administration and operations	54	24	8	7	5	1	1	80	13	126
2018	Human resources	44	38	7	0	8	3	0	84	8	32
2018	Financial management	61	15	12	11	0	0	0	76	11	15
2018	Information management	27	47	16	0	10	0	0	74	10	13
2018	Information technology	54	22	12	6	3	0	3	78	9	32
2018	Other services to the public	27	30	27	7	9	0	0	57	16	11
2018	None of the above	47	29	4	0	14	0	6	81	14	23
2017	Client contact centre	31	42	9	0	17	0	0	74	17	12
2017	Security	34	47	11	0	9	0	0	80	9	11
2017	Legal services	43	32	9	10	4	1	1	76	14	108
2017	Administration and operations	42	27	18	8	5	0	0	69	13	106
2017	Human resources	69	20	0	12	0	0	0	88	12	20
2017	Information technology	45	44	5	0	5	0	0	89	5	18
2017	None of the above	29	37	11	11	11	0	0	67	22	18
2014	Client contact centre	13	38	36	7	6	0	0	51	13	16
2014	Legal services	25	33	28	7	3	4	1	61	10	104
2014	Administration and operations	35	30	15	12	5	0	2	67	18	140
2014	Human resources	32	40	28	0	0	0	0	72	0	15
2014	Financial management	19	29	13	26	13	0	0	48	39	14
2014	Information management	51	31	18	0	0	0	0	82	0	12
2014	Information technology	18	18	23	9	32	0	0	36	41	22
2014	Other services to the public	30	41	18	11	0	0	0	72	11	17
2014	None of the above	27	29	21	9	8	3	3	60	18	34

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	14	28	0	0	0	0	72	0	15
2018	Security	30	36	5	13	15	0	0	67	28	14
2018	Legal services	34	33	18	7	6	1	1	68	14	118
2018	Administration and operations	40	37	14	6	2	1	1	79	7	126
2018	Human resources	6	40	15	23	14	3	0	47	38	31
2018	Financial management	11	60	6	18	6	0	0	71	24	15
2018	Information management	72	12	10	6	0	0	0	84	6	13
2018	Information technology	15	33	24	12	10	0	6	51	23	32
2018	Other services to the public	18	48	27	7	0	0	0	66	7	11
2018	None of the above	55	23	0	17	4	0	0	78	22	23
2017	Client contact centre	51	24	18	0	7	0	0	75	7	12
2017	Security	30	16	8	45	0	0	0	47	45	11
2017	Legal services	42	32	16	4	6	0	1	75	9	107
2017	Administration and operations	35	44	15	1	3	0	1	80	4	106
2017	Human resources	5	39	31	25	0	0	0	44	25	20
2017	Information technology	29	27	11	17	11	0	5	60	29	18
2017	None of the above	50	23	11	5	5	7	0	77	11	18
2014	Client contact centre	46	23	19	7	6	0	0	68	13	16
2014	Legal services	36	36	19	6	2	0	0	72	9	104
2014	Administration and operations	31	34	23	9	3	0	1	65	12	139
2014	Human resources	22	24	18	18	18	0	0	46	36	15
2014	Financial management	10	23	35	6	26	0	0	32	32	14
2014	Information management	44	23	25	0	8	0	0	67	8	12
2014	Information technology	27	32	18	5	18	0	0	59	23	22
2014	Other services to the public	55	23	6	10	6	0	0	78	16	17
2014	None of the above	45	34	14	0	7	0	0	79	7	34

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	41	48	11	15
2018	Security	37	42	20	14
2018	Legal services	43	26	32	116
2018	Administration and operations	26	45	29	126
2018	Human resources	34	33	33	32
2018	Financial management	51	24	26	15
2018	Information management	43	32	26	13
2018	Information technology	45	25	29	32
2018	Other services to the public	30	18	52	11
2018	None of the above	17	57	26	23
2017	Client contact centre	24	31	45	12
2017	Security	26	47	27	11
2017	Legal services	35	33	32	108
2017	Administration and operations	38	25	37	106
2017	Human resources	51	25	25	20
2017	Information technology	22	34	44	18
2017	None of the above	47	37	16	18
2014	Client contact centre	29	13	57	16
2014	Legal services	29	40	31	104
2014	Administration and operations	26	35	38	140
2014	Human resources	66	22	12	15
2014	Financial management	42	16	42	14
2014	Information management	39	19	42	12
2014	Information technology	41	23	36	22
2014	Other services to the public	29	49	23	17
2014	None of the above	28	28	44	34

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Legal services	7	4	27	1	59	2	48
2018	Administration and operations	18	6	51	7	18	0	33
2018	Human resources	0	8	55	0	14	23	10
2018	Information technology	7	14	60	0	13	7	15
2017	Legal services	12	8	26	0	51	3	35
2017	Administration and operations	21	14	45	3	10	7	38
2017	Human resources	10	19	58	0	0	13	10
2014	Legal services	26	18	28	3	9999	24	31
2014	Administration and operations	14	8	53	14	9999	10	37
2014	Human resources	0	12	76	0	9999	12	10
2014	None of the above	23	12	37	8	9999	19	10

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	57	11	0	0	0	0	89	0	15
2018	Security	55	34	11	0	0	0	0	89	0	14
2018	Legal services	61	28	5	2	3	1	0	90	5	118
2018	Administration and operations	52	36	7	2	0	1	1	90	2	126
2018	Human resources	45	50	0	5	0	0	0	95	5	32
2018	Financial management	43	42	15	0	0	0	0	85	0	15
2018	Information management	40	35	16	0	10	0	0	74	10	13
2018	Information technology	42	48	10	0	0	0	0	90	0	32
2018	Other services to the public	25	66	9	0	0	0	0	91	0	11
2018	None of the above	67	24	9	0	0	0	0	91	0	22
2017	Client contact centre	24	58	9	9	0	0	0	82	9	12
2017	Security	36	47	9	8	0	0	0	83	8	11
2017	Legal services	55	36	5	4	0	0	0	92	4	108
2017	Administration and operations	38	45	9	5	3	0	0	83	8	106
2017	Human resources	59	31	5	5	0	0	0	90	5	20
2017	Information technology	40	55	5	0	0	0	0	95	0	18
2017	None of the above	39	41	15	0	5	0	0	80	5	18
2014	Client contact centre	7	51	29	0	7	7	0	62	7	16
2014	Legal services	36	40	16	6	2	1	0	76	8	104
2014	Administration and operations	45	38	9	5	3	0	0	83	8	140
2014	Human resources	52	20	14	6	0	0	8	78	6	15
2014	Financial management	29	42	10	13	6	0	0	71	19	14
2014	Information management	27	57	15	0	0	0	0	85	0	12
2014	Information technology	36	27	18	9	5	5	0	67	14	22
2014	Other services to the public	67	28	0	4	0	0	0	96	4	17
2014	None of the above	39	23	23	6	6	0	3	64	12	34

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	54	28	0	0	0	0	72	0	14
2018	Security	25	42	11	9	13	0	0	67	22	14
2018	Legal services	40	30	21	4	5	1	0	70	9	117
2018	Administration and operations	27	38	19	6	6	2	1	67	13	126
2018	Human resources	31	55	6	3	6	0	0	86	8	32
2018	Financial management	33	41	11	6	0	0	9	82	6	15
2018	Information management	25	19	32	5	19	0	0	43	25	13
2018	Information technology	26	42	16	9	6	0	0	69	15	32
2018	Other services to the public	18	43	27	0	12	0	0	61	12	11
2018	None of the above	26	42	22	10	0	0	0	68	10	23
2017	Client contact centre	9	44	15	15	9	7	0	57	26	12
2017	Security	19	53	11	9	0	0	8	79	9	11
2017	Legal services	28	37	19	7	5	3	0	68	12	108
2017	Administration and operations	24	44	14	13	5	0	0	69	17	106
2017	Human resources	35	36	10	15	5	0	0	71	20	20
2017	Information technology	29	33	22	16	0	0	0	61	16	18
2017	None of the above	16	46	23	11	0	0	4	64	11	18
2014	Client contact centre	13	27	41	13	7	0	0	40	19	16
2014	Legal services	19	33	36	4	4	2	1	54	9	103
2014	Administration and operations	25	40	19	11	3	1	1	66	15	140
2014	Human resources	26	52	16	0	6	0	0	78	6	15
2014	Financial management	13	45	23	6	13	0	0	58	19	14
2014	Information management	9	32	24	25	9	0	0	42	34	12
2014	Information technology	14	23	27	14	23	0	0	36	36	22
2014	Other services to the public	24	31	41	4	0	0	0	54	4	17
2014	None of the above	15	32	35	3	10	5	0	50	14	34

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	13	35	26	6	0	0	33	33	15
2018	Security	16	36	21	27	0	0	0	27	52	14
2018	Legal services	8	15	18	26	24	5	4	54	26	117
2018	Administration and operations	7	15	32	21	20	2	4	44	23	126
2018	Human resources	25	35	26	8	3	0	3	11	62	32
2018	Financial management	6	32	33	15	15	0	0	30	37	15
2018	Information management	6	16	42	27	10	0	0	36	22	13
2018	Information technology	16	41	21	13	9	0	0	23	57	31
2018	Other services to the public	7	45	30	0	18	0	0	18	52	11
2018	None of the above	4	23	31	14	14	9	6	33	31	23
2017	Client contact centre	9	25	26	25	0	0	15	30	39	12
2017	Security	29	27	16	19	0	0	8	21	61	11
2017	Legal services	5	17	27	22	19	2	7	45	25	108
2017	Administration and operations	7	13	42	24	8	3	3	34	22	106
2017	Human resources	26	20	49	5	0	0	0	5	46	20
2017	Information technology	33	22	40	5	0	0	0	5	55	18
2017	None of the above	15	21	17	24	22	0	0	46	36	18
2014	Client contact centre	30	43	13	7	0	0	7	7	79	16
2014	Legal services	4	14	38	25	11	1	7	39	19	104
2014	Administration and operations	7	26	38	13	10	2	3	25	35	140
2014	Human resources	26	26	48	0	0	0	0	0	52	15
2014	Financial management	32	39	29	0	0	0	0	0	71	14
2014	Information management	0	57	43	0	0	0	0	0	57	12
2014	Information technology	55	23	14	5	5	0	0	9	77	22
2014	Other services to the public	6	9	30	24	24	6	0	52	16	17
2014	None of the above	9	11	36	16	17	2	9	37	23	34

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	31	19	16	18	0	8	37	42	15
2018	Security	8	26	30	20	17	0	0	36	34	13
2018	Legal services	6	13	17	25	26	7	5	59	22	117
2018	Administration and operations	3	17	27	25	23	2	4	51	21	125
2018	Human resources	25	10	38	6	8	7	6	16	40	32
2018	Financial management	6	18	17	33	26	0	0	59	24	14
2018	Information management	10	26	21	6	37	0	0	43	35	13
2018	Information technology	9	19	36	22	12	3	0	35	28	32
2018	Other services to the public	21	27	25	9	18	0	0	27	48	11
2018	None of the above	9	14	18	26	14	9	9	49	29	23
2017	Client contact centre	17	23	35	9	0	0	16	11	48	12
2017	Security	20	34	30	8	0	0	8	9	58	11
2017	Legal services	9	14	22	20	25	4	6	50	25	108
2017	Administration and operations	7	18	30	26	10	2	6	40	27	106
2017	Human resources	15	5	49	10	10	12	0	23	22	20
2017	Information technology	6	29	47	6	0	6	6	7	40	17
2017	None of the above	5	31	12	23	22	6	0	48	39	18
2014	Client contact centre	24	43	6	7	0	13	7	8	84	16
2014	Legal services	7	18	23	27	9	3	12	43	30	103
2014	Administration and operations	11	20	30	16	14	4	5	33	34	140
2014	Human resources	12	0	38	32	12	0	6	47	13	15
2014	Financial management	29	26	32	13	0	0	0	13	55	14
2014	Information management	26	25	32	18	0	0	0	18	50	12
2014	Information technology	50	9	18	18	0	0	5	19	62	22
2014	Other services to the public	13	9	30	24	18	6	0	45	23	17
2014	None of the above	10	9	38	8	21	8	6	34	22	34

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	22	31	19	13	0	15	38	25	14
2018	Security	31	29	17	13	10	0	0	23	60	13
2018	Legal services	3	13	19	20	33	6	6	59	19	115
2018	Administration and operations	7	17	25	17	22	5	7	44	28	126
2018	Human resources	14	17	26	25	5	0	14	35	36	32
2018	Financial management	11	22	6	28	28	0	6	59	35	15
2018	Information management	15	6	38	21	10	10	0	34	24	13
2018	Information technology	6	29	34	13	15	0	3	28	37	32
2018	Other services to the public	9	18	30	25	9	0	9	38	30	11
2018	None of the above	12	6	11	32	12	23	6	60	24	23
2017	Client contact centre	0	31	18	35	0	0	15	42	37	12
2017	Security	9	36	28	11	0	0	16	13	53	11
2017	Legal services	5	14	21	22	28	1	9	56	21	108
2017	Administration and operations	5	24	32	23	9	0	8	35	31	106
2017	Human resources	25	19	21	15	15	0	5	31	46	20
2017	Information technology	12	17	30	18	6	6	12	29	35	17
2017	None of the above	22	10	10	17	23	6	13	49	39	18
2014	Client contact centre	44	36	7	7	0	0	7	7	85	16
2014	Legal services	7	17	21	29	12	2	12	48	28	104
2014	Administration and operations	13	21	26	19	12	4	5	34	37	139
2014	Human resources	38	26	22	0	14	0	0	14	64	15
2014	Financial management	35	13	32	19	0	0	0	19	48	14
2014	Information management	30	16	17	27	9	0	0	37	46	12
2014	Information technology	14	27	32	23	0	5	0	24	43	22
2014	Other services to the public	11	16	18	18	24	6	6	49	31	17
2014	None of the above	13	16	29	3	20	5	16	29	35	34

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	30	23	28	18	0	0	47	30	15
2018	Security	8	12	50	20	10	0	0	30	20	13
2018	Legal services	1	11	23	24	32	6	4	61	13	117
2018	Administration and operations	3	6	28	32	27	1	3	61	9	124
2018	Human resources	9	19	40	16	13	0	3	30	28	32
2018	Financial management	12	11	6	32	39	0	0	71	24	15
2018	Information management	0	16	12	41	31	0	0	72	16	13
2018	Information technology	12	22	25	23	18	0	0	41	34	32
2018	Other services to the public	7	18	27	21	18	9	0	42	28	11
2018	None of the above	7	17	9	35	20	11	0	62	28	23
2017	Client contact centre	9	7	9	51	9	0	15	71	18	12
2017	Security	9	20	25	19	11	0	16	36	34	11
2017	Legal services	1	6	26	35	27	0	5	66	7	107
2017	Administration and operations	8	10	34	32	12	0	5	46	18	105
2017	Human resources	25	17	39	5	15	0	0	20	41	20
2017	Information technology	12	18	47	11	6	0	6	18	31	17
2017	None of the above	11	15	11	29	24	4	6	59	28	18
2014	Client contact centre	19	18	25	31	0	0	7	34	40	16
2014	Legal services	6	11	26	37	13	2	6	54	18	103
2014	Administration and operations	6	16	24	29	20	1	4	52	23	138
2014	Human resources	6	24	48	14	8	0	0	22	30	15
2014	Financial management	13	26	52	0	10	0	0	10	39	14
2014	Information management	7	17	25	41	9	0	0	51	24	12
2014	Information technology	48	24	0	19	10	0	0	29	71	21
2014	Other services to the public	0	11	17	42	24	6	0	71	11	17
2014	None of the above	11	3	36	23	18	2	7	45	16	34

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	33	13	20	20	8	0	44	42	15
2018	Security	10	37	23	23	7	0	0	30	47	13
2018	Legal services	12	13	23	17	21	7	8	44	29	117
2018	Administration and operations	14	17	27	16	19	2	4	37	33	124
2018	Human resources	38	23	19	12	6	0	3	19	62	32
2018	Financial management	6	29	21	26	19	0	0	45	34	15
2018	Information management	26	6	31	15	16	0	6	33	34	13
2018	Information technology	24	32	14	18	9	0	3	28	58	32
2018	Other services to the public	36	18	16	12	18	0	0	30	54	11
2018	None of the above	14	26	4	21	20	9	6	48	47	23
2017	Client contact centre	24	22	54	0	0	0	0	0	46	12
2017	Security	26	41	8	8	8	0	8	18	73	11
2017	Legal services	15	19	25	13	21	2	5	36	36	108
2017	Administration and operations	16	35	25	13	5	1	5	20	54	106
2017	Human resources	29	24	21	10	10	5	0	21	57	20
2017	Information technology	35	35	17	6	6	0	0	12	71	17
2017	None of the above	20	11	14	24	19	0	11	49	35	18
2014	Client contact centre	38	37	12	7	0	0	7	7	80	16
2014	Legal services	19	23	21	21	8	1	9	31	46	104
2014	Administration and operations	25	24	23	12	11	2	3	24	52	140
2014	Human resources	36	12	36	8	8	0	0	16	48	15
2014	Financial management	42	29	19	10	0	0	0	10	71	14
2014	Information management	33	50	9	0	0	0	7	0	90	12
2014	Information technology	55	18	9	18	0	0	0	18	73	22
2014	Other services to the public	12	39	24	6	12	6	0	20	55	17
2014	None of the above	21	8	27	23	15	2	3	41	31	34

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	55	21	4	6	0	0	11	69	15
2018	Security	10	7	43	13	27	0	0	40	17	13
2018	Legal services	11	15	14	24	23	3	10	54	30	117
2018	Administration and operations	11	18	30	15	18	3	4	36	31	126
2018	Human resources	15	33	40	10	3	0	0	13	48	32
2018	Financial management	11	11	39	21	19	0	0	39	22	15
2018	Information management	19	19	19	5	18	10	10	29	47	13
2018	Information technology	3	24	31	23	6	9	3	34	31	32
2018	None of the above	4	10	26	35	16	9	0	56	15	22
2017	Client contact centre	9	22	18	42	0	9	0	47	34	12
2017	Security	17	8	39	16	11	0	8	30	27	11
2017	Legal services	13	14	20	12	26	8	7	45	31	107
2017	Administration and operations	18	18	32	18	9	1	4	29	38	106
2017	Human resources	20	29	24	12	10	5	0	23	52	20
2017	Information technology	6	24	18	29	6	0	18	43	36	17
2017	None of the above	6	28	12	23	14	11	6	45	41	17
2014	Client contact centre	35	13	25	7	0	7	13	8	61	16
2014	Legal services	9	15	19	23	11	2	20	45	31	104
2014	Administration and operations	4	21	25	24	13	5	6	43	29	139
2014	Human resources	6	30	20	30	8	0	6	41	38	15
2014	Financial management	16	13	65	6	0	0	0	6	29	14
2014	Information management	50	23	9	18	0	0	0	18	73	12
2014	Information technology	23	23	18	27	5	0	5	33	48	22
2014	Other services to the public	6	12	27	24	18	6	6	48	21	17
2014	None of the above	15	18	35	9	18	0	6	28	35	34

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	22	23	34	20	0	0	55	22	15
2018	Security	19	21	27	17	7	10	0	26	44	13
2018	Legal services	4	15	25	20	21	6	9	49	22	114
2018	Administration and operations	7	17	28	24	17	2	5	44	26	126
2018	Human resources	12	25	31	16	9	5	3	26	40	31
2018	Financial management	18	21	11	26	24	0	0	51	39	15
2018	Information management	15	10	22	22	21	10	0	48	27	13
2018	Information technology	3	35	22	18	15	0	6	36	41	32
2018	Other services to the public	18	9	46	9	9	9	0	20	30	11
2018	None of the above	0	21	17	21	16	19	6	50	27	23
2017	Client contact centre	9	24	25	0	18	9	15	24	43	12
2017	Security	9	11	42	30	0	0	8	33	21	11
2017	Legal services	10	17	23	18	23	3	6	45	30	108
2017	Administration and operations	13	17	32	21	9	4	5	33	33	106
2017	Human resources	25	19	15	29	5	7	0	37	47	20
2017	Information technology	12	24	35	12	18	0	0	30	35	17
2017	None of the above	16	15	5	16	24	11	13	52	41	18
2014	Client contact centre	26	34	13	20	0	0	7	21	65	16
2014	Legal services	10	16	33	15	5	6	15	25	34	104
2014	Administration and operations	13	22	28	13	13	4	5	29	39	140
2014	Human resources	12	32	34	6	16	0	0	22	44	15
2014	Financial management	26	16	35	23	0	0	0	23	42	14
2014	Information management	18	34	30	0	10	0	8

2018 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.