2018 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 78. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 22 44 7 19 7 0 0 67 26 27
2018 CS-02 23 38 0 31 8 0 0 62 38 13
2017 CS 16 74 0 0 11 0 0 89 11 19
2014 CS 21 25 29 14 11 0 0 46 25 28
2014 CS-02 31 23 15 23 8 0 0 54 31 13
2011 CS 30 37 11 11 11 0 0 67 22 27
2011 CS-02 25 42 8 17 8 0 0 67 25 12

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 21 32 14 25 7 0 0 54 32 28
2018 CS-02 23 38 8 31 0 0 0 62 31 13
2017 CS 15 55 5 10 15 0 0 70 25 20
2017 CS-02 30 50 10 10 0 0 0 80 10 10

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 39 39 11 7 4 0 0 79 11 28
2018 CS-02 31 62 8 0 0 0 0 92 0 13
2017 CS 50 40 5 0 5 0 0 90 5 20
2017 CS-02 60 30 10 0 0 0 0 90 0 10
2014 CS 54 29 14 0 4 0 0 82 4 28
2014 CS-02 69 15 15 0 0 0 0 85 0 13
2011 CS 63 22 11 4 0 0 0 85 4 27
2011 CS-02 67 17 17 0 0 0 0 83 0 12

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 22 41 15 15 7 0 0 63 22 27
2018 CS-02 33 42 17 8 0 0 0 75 8 12
2017 CS 25 60 5 0 10 0 0 85 10 20
2017 CS-02 30 60 10 0 0 0 0 90 0 10
2014 CS 25 29 14 25 7 0 0 54 32 28
2014 CS-02 23 23 23 31 0 0 0 46 31 13
2011 CS 41 33 15 4 7 0 0 74 11 27
2011 CS-02 33 42 17 8 0 0 0 75 8 12

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 25 36 18 4 0 0 43 21 28
2018 CS-02 23 23 54 0 0 0 0 46 0 13
2017 CS 5 45 25 25 0 0 0 50 25 20
2017 CS-02 10 60 10 20 0 0 0 70 20 10
2014 CS 11 14 29 14 32 0 0 25 46 28
2014 CS-02 23 8 23 15 31 0 0 31 46 13
2011 CS 19 26 19 11 26 0 0 44 37 27
2011 CS-02 8 33 25 8 25 0 0 42 33 12

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 14 32 25 25 4 0 0 46 29 28
2018 CS-02 15 38 31 15 0 0 0 54 15 13
2017 CS 10 50 15 25 0 0 0 60 25 20
2017 CS-02 20 50 10 20 0 0 0 70 20 10
2014 CS 11 14 36 14 25 0 0 25 39 28
2014 CS-02 23 0 38 8 31 0 0 23 38 13
2011 CS 15 48 11 11 15 0 0 63 26 27
2011 CS-02 8 67 0 8 17 0 0 75 25 12

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 11 25 18 14 21 7 4 40 40 28
2018 CS-02 8 23 31 31 0 8 0 33 33 13
2017 CS 0 35 40 15 5 5 0 37 21 20
2017 CS-02 0 30 50 20 0 0 0 30 20 10
2014 CS 14 7 25 14 36 4 0 22 52 28
2014 CS-02 23 0 31 15 31 0 0 23 46 13
2011 CS 22 11 26 15 19 7 0 36 36 27
2011 CS-02 8 17 33 8 25 8 0 27 36 12
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 36 14 29 7 7 7 0 54 15 28
2018 CS-02 46 23 23 0 0 8 0 75 0 13
2017 CS 40 40 10 5 0 0 5 84 5 20
2017 CS-02 50 40 10 0 0 0 0 90 0 10
2014 CS 18 21 21 21 11 7 0 42 35 28
2014 CS-02 23 23 15 15 15 8 0 50 33 13
2011 CS 19 44 11 11 11 4 0 65 23 27
2011 CS-02 25 33 17 8 8 8 0 64 18 12

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 36 25 11 7 18 0 4 63 26 28
2018 CS-02 38 31 8 8 8 0 8 75 17 13
2017 CS 35 50 15 0 0 0 0 85 0 20
2017 CS-02 40 40 20 0 0 0 0 80 0 10
2014 CS 14 29 21 21 14 0 0 43 36 28
2014 CS-02 15 23 15 23 23 0 0 38 46 13
2011 CS 22 33 11 22 7 4 0 58 31 27
2011 CS-02 25 25 8 25 8 8 0 55 36 12

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 46 21 11 4 18 0 0 68 21 28
2018 CS-02 54 23 15 0 8 0 0 77 8 13
2017 CS 50 35 10 0 5 0 0 85 5 20
2017 CS-02 50 40 10 0 0 0 0 90 0 10
2014 CS 14 32 21 11 14 7 0 50 27 28
2014 CS-02 15 23 8 15 23 15 0 45 45 13

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 25 36 14 18 7 0 0 61 25 28
2018 CS-02 23 46 15 15 0 0 0 69 15 13
2017 CS 20 35 25 5 5 5 5 61 11 20
2017 CS-02 40 30 20 0 10 0 0 70 10 10
2014 CS 21 21 14 18 18 7 0 46 38 28
2014 CS-02 31 0 23 23 23 0 0 31 46 13
2011 CS 19 22 11 22 19 7 0 44 44 27
2011 CS-02 8 17 8 25 25 17 0 30 60 12

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 21 32 11 21 14 0 0 54 36 28
2018 CS-02 23 38 8 31 0 0 0 62 31 13
2017 CS 16 32 26 11 11 0 5 50 22 19
2017 CS-02 30 20 30 10 10 0 0 50 20 10
2014 CS 14 14 25 25 21 0 0 29 46 28
2014 CS-02 31 0 23 23 23 0 0 31 46 13
2011 CS 19 26 22 7 26 0 0 44 33 27
2011 CS-02 8 33 25 0 33 0 0 42 33 12

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 29 14 21 32 0 4 0 44 33 28
2018 CS-02 23 15 15 38 0 8 0 42 42 13
2017 CS 10 30 30 10 15 0 5 42 26 20
2017 CS-02 20 20 40 10 10 0 0 40 20 10
2014 CS 7 11 29 25 25 4 0 19 52 28
2014 CS-02 15 8 23 23 31 0 0 23 54 13
2011 CS 0 37 22 19 19 4 0 38 38 27
2011 CS-02 0 42 17 17 25 0 0 42 42 12

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 21 18 25 14 4 0 41 41 28
2018 CS-02 23 23 15 23 8 8 0 50 33 13
2017 CS 20 35 25 0 15 0 5 58 16 20
2017 CS-02 40 20 20 0 20 0 0 60 20 10
2014 CS 11 11 29 29 18 4 0 22 48 28
2014 CS-02 8 15 15 31 23 8 0 25 58 13
2011 CS 7 33 19 19 22 0 0 41 41 27
2011 CS-02 0 58 17 0 25 0 0 58 25 12
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 25 36 14 18 7 0 0 61 25 28
2018 CS-02 38 31 8 23 0 0 0 69 23 13
2017 CS 15 50 25 5 5 0 0 65 10 20
2017 CS-02 20 60 20 0 0 0 0 80 0 10
2014 CS 11 29 32 18 11 0 0 39 29 28
2014 CS-02 15 38 15 8 23 0 0 54 31 13
2011 CS 22 30 15 19 15 0 0 52 33 27
2011 CS-02 25 25 17 25 8 0 0 50 33 12

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 14 36 18 18 14 0 0 50 32 28
2018 CS-02 23 46 0 31 0 0 0 69 31 13
2017 CS 20 45 20 10 5 0 0 65 15 20
2017 CS-02 20 30 30 20 0 0 0 50 20 10

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 4 7 25 18 21 21 4 14 52 28
2018 CS-02 0 15 31 15 0 31 8 25 25 13
2017 CS 5 10 20 20 20 10 15 20 53 20
2017 CS-02 10 10 10 20 30 10 10 25 63 10
2014 CS 11 14 29 14 29 4 0 26 44 28
2014 CS-02 15 15 31 8 31 0 0 31 38 13

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 29 29 18 11 14 0 0 57 25 28
2018 CS-02 46 38 8 0 8 0 0 85 8 13
2017 CS 35 35 15 5 5 0 5 74 11 20
2017 CS-02 50 30 20 0 0 0 0 80 0 10
2014 CS 11 36 21 18 14 0 0 46 32 28
2014 CS-02 8 38 8 23 23 0 0 46 46 13
2011 CS 22 26 22 22 7 0 0 48 30 27
2011 CS-02 25 25 33 0 17 0 0 50 17 12

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 14 32 25 21 7 0 0 46 29 28
2018 CS-02 15 31 15 31 8 0 0 46 38 13
2017 CS 5 50 15 10 20 0 0 55 30 20
2017 CS-02 0 60 10 10 20 0 0 60 30 10
2014 CS 7 11 7 14 61 0 0 18 75 28
2014 CS-02 8 8 0 8 77 0 0 15 85 13
2011 CS 4 22 19 26 30 0 0 26 56 27
2011 CS-02 0 17 8 33 42 0 0 17 75 12

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 29 39 11 14 7 0 0 68 21 28
2018 CS-02 31 46 8 15 0 0 0 77 15 13
2017 CS 40 35 15 5 5 0 0 75 10 20
2017 CS-02 50 40 10 0 0 0 0 90 0 10
2014 CS 50 21 14 14 0 0 0 71 14 28
2014 CS-02 62 23 8 8 0 0 0 85 8 13
2011 CS 44 33 15 4 4 0 0 78 7 27
2011 CS-02 58 42 0 0 0 0 0 100 0 12

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 39 29 7 21 4 0 0 68 25 28
2018 CS-02 46 31 0 23 0 0 0 77 23 13
2017 CS 47 32 16 5 0 0 0 79 5 19
2014 CS 39 29 14 18 0 0 0 68 18 28
2014 CS-02 54 38 0 8 0 0 0 92 8 13
2011 CS 56 30 11 4 0 0 0 85 4 27
2011 CS-02 50 33 17 0 0 0 0 83 0 12

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 4 21 25 21 25 4 0 26 48 28
2018 CS-02 0 31 15 23 23 8 0 33 50 13
2017 CS 20 35 25 5 10 5 0 58 16 20
2017 CS-02 30 20 30 10 10 0 0 50 20 10
2014 CS 4 7 21 25 39 4 0 11 67 28
2014 CS-02 8 8 15 23 46 0 0 15 69 13
2011 CS 7 15 26 22 30 0 0 22 52 27
2011 CS-02 0 17 25 17 42 0 0 17 58 12

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 11 25 4 14 43 4 0 37 59 28
2018 CS-02 0 31 8 23 31 8 0 33 58 13
2017 CS 10 40 10 15 20 0 5 53 37 20
2017 CS-02 10 30 20 10 20 0 10 44 33 10
2014 CS 7 18 11 11 50 0 4 26 63 28
2014 CS-02 8 23 0 8 62 0 0 31 69 13
2011 CS 7 11 15 30 37 0 0 19 67 27
2011 CS-02 0 8 17 33 42 0 0 8 75 12

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 29 43 11 14 4 0 0 71 18 28
2018 CS-02 31 46 8 15 0 0 0 77 15 13
2017 CS 40 45 10 0 5 0 0 85 5 20
2017 CS-02 40 50 10 0 0 0 0 90 0 10
2014 CS 11 29 18 25 18 0 0 39 43 28
2014 CS-02 15 23 0 31 31 0 0 38 62 13
2011 CS 33 33 7 15 11 0 0 67 26 27
2011 CS-02 17 50 0 17 17 0 0 67 33 12

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 27 31 23 12 8 0 0 58 19 26
2018 CS-02 36 18 18 18 9 0 0 55 27 11
2017 CS 50 30 5 10 5 0 0 80 15 20
2017 CS-02 50 20 10 20 0 0 0 70 20 10
2014 CS 18 25 29 21 7 0 0 43 29 28
2014 CS-02 15 23 23 23 15 0 0 38 38 13

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 25 43 18 11 4 0 0 68 14 28
2018 CS-02 31 31 15 23 0 0 0 62 23 13
2017 CS 40 40 10 5 0 0 5 84 5 20
2017 CS-02 60 30 10 0 0 0 0 90 0 10
2014 CS 21 18 29 29 4 0 0 39 32 28
2014 CS-02 23 15 31 23 8 0 0 38 31 13
2011 CS 19 41 15 15 11 0 0 59 26 27
2011 CS-02 0 58 17 8 17 0 0 58 25 12

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 29 36 18 11 7 0 0 64 18 28
2018 CS-02 23 54 8 15 0 0 0 77 15 13
2017 CS 15 60 20 5 0 0 0 75 5 20
2017 CS-02 10 60 30 0 0 0 0 70 0 10

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 50 21 11 14 4 0 0 71 18 28
2018 CS-02 46 23 15 8 8 0 0 69 15 13
2017 CS 45 35 15 0 5 0 0 80 5 20
2017 CS-02 50 30 20 0 0 0 0 80 0 10
2014 CS 21 21 25 7 25 0 0 43 32 28
2014 CS-02 15 8 31 15 31 0 0 23 46 13
2011 CS 22 26 19 22 11 0 0 48 33 27
2011 CS-02 17 33 17 17 17 0 0 50 33 12

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 21 39 14 11 7 0 7 65 19 28
2018 CS-02 23 38 15 15 8 0 0 62 23 13
2017 CS 30 25 10 15 10 0 10 61 28 20
2017 CS-02 40 30 10 10 10 0 0 70 20 10
2014 CS 29 36 18 4 14 0 0 64 18 28
2014 CS-02 38 46 8 0 8 0 0 85 8 13
2011 CS 22 48 11 11 7 0 0 70 19 27
2011 CS-02 25 58 17 0 0 0 0 83 0 12

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 CS 50 21 29 28
2018 CS-02 46 15 38 13
2017 CS 35 20 45 20
2017 CS-02 40 30 30 10
2014 CS 46 21 32 28
2014 CS-02 38 31 31 13
2011 CS 19 37 44 27
2011 CS-02 17 33 50 12

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 CS 14 7 71 0 7 0 14
2014 CS 15 0 77 0 9999 8 13
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 32 61 7 0 0 0 0 93 0 28
2018 CS-02 31 69 0 0 0 0 0 100 0 13
2017 CS 30 60 5 5 0 0 0 90 5 20
2017 CS-02 20 70 10 0 0 0 0 90 0 10
2014 CS 29 29 21 11 7 4 0 59 19 28
2014 CS-02 38 31 15 0 8 8 0 75 8 13
2011 CS 37 26 19 11 7 0 0 63 19 27
2011 CS-02 42 25 25 8 0 0 0 67 8 12

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 21 46 11 14 7 0 0 68 21 28
2018 CS-02 23 62 0 8 8 0 0 85 15 13
2017 CS 20 40 20 20 0 0 0 60 20 20
2017 CS-02 30 40 10 20 0 0 0 70 20 10
2014 CS 11 21 29 14 21 4 0 33 37 28
2014 CS-02 15 15 38 15 15 0 0 31 31 13
2011 CS 12 23 42 4 15 4 0 36 20 26
2011 CS-02 9 27 45 0 9 9 0 40 10 11

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 15 44 19 11 11 0 0 22 59 27
2018 CS-02 15 46 15 15 8 0 0 23 62 13
2017 CS 35 25 35 5 0 0 0 5 60 20
2017 CS-02 30 20 40 10 0 0 0 10 50 10
2014 CS 46 32 14 4 4 0 0 7 79 28
2014 CS-02 31 38 23 8 0 0 0 8 69 13
2011 CS 33 26 26 7 4 0 4 12 62 27
2011 CS-02 42 25 25 8 0 0 0 8 67 12

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 11 21 32 18 14 4 0 33 33 28
2018 CS-02 15 15 31 23 8 8 0 33 33 13
2017 CS 10 30 45 5 0 5 5 6 44 20
2017 CS-02 10 20 50 10 0 10 0 11 33 10
2014 CS 46 14 21 14 0 0 4 15 63 28
2014 CS-02 31 15 23 31 0 0 0 31 46 13
2011 CS 15 33 15 22 0 7 7 26 57 27
2011 CS-02 17 33 17 17 0 8 8 20 60 12

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 7 30 33 7 22 0 0 30 37 27
2018 CS-02 8 33 42 0 17 0 0 17 42 12
2017 CS 10 10 40 15 10 5 10 29 24 20
2017 CS-02 20 10 40 30 0 0 0 30 30 10
2014 CS 21 32 25 18 0 4 0 19 56 28
2014 CS-02 23 8 31 31 0 8 0 33 33 13
2011 CS 22 11 44 22 0 0 0 22 33 27
2011 CS-02 42 8 33 17 0 0 0 17 50 12

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 14 18 32 18 18 0 0 36 32 28
2018 CS-02 8 23 38 23 8 0 0 31 31 13
2017 CS 10 20 50 10 5 0 5 16 32 20
2017 CS-02 10 20 60 10 0 0 0 10 30 10
2014 CS 44 22 4 22 7 0 0 30 67 27
2014 CS-02 31 31 8 31 0 0 0 31 62 13
2011 CS 11 11 33 37 4 0 4 42 23 27
2011 CS-02 17 0 33 50 0 0 0 50 17 12

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 29 25 14 18 11 0 4 30 56 28
2018 CS-02 31 8 23 23 8 0 8 33 42 13
2017 CS 35 40 15 5 5 0 0 10 75 20
2017 CS-02 20 30 30 10 10 0 0 20 50 10
2014 CS 50 21 11 14 0 0 4 15 74 28
2014 CS-02 54 8 8 31 0 0 0 31 62 13
2011 CS 19 15 30 19 11 0 7 32 36 27
2011 CS-02 17 8 33 33 8 0 0 42 25 12

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 4 32 32 11 7 11 4 21 42 28
2018 CS-02 0 23 38 15 8 15 0 27 27 13
2017 CS 10 25 25 20 5 0 15 29 41 20
2017 CS-02 10 30 20 30 0 0 10 33 44 10
2014 CS 29 25 18 21 4 0 4 26 56 28
2014 CS-02 38 0 23 31 0 0 8 33 42 13
2011 CS 15 11 30 33 0 4 7 38 29 27
2011 CS-02 8 8 33 42 0 8 0 45 18 12

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 4 36 25 14 18 0 4 33 41 28
2018 CS-02 0 46 23 15 15 0 0 31 46 13
2017 CS 10 25 40 10 15 0 0 25 35 20
2017 CS-02 10 30 40 10 10 0 0 20 40 10
2014 CS 11 25 21 29 4 4 7 36 40 28
2014 CS-02 15 8 38 31 0 8 0 33 25 13

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 36 25 11 14 14 0 0 61 29 28
2018 CS-02 38 38 8 8 8 0 0 77 15 13
2017 CS 40 40 10 0 10 0 0 80 10 20
2017 CS-02 40 30 10 0 20 0 0 70 20 10
2014 CS 25 39 4 14 14 4 0 67 30 28
2014 CS-02 23 31 0 23 15 8 0 58 42 13

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 37 44 7 4 7 0 0 81 11 27
2018 CS-02 46 46 8 0 0 0 0 92 0 13
2017 CS 45 30 20 5 0 0 0 75 5 20
2017 CS-02 50 20 20 10 0 0 0 70 10 10
2014 CS 21 50 7 4 18 0 0 71 21 28
2014 CS-02 23 54 0 0 23 0 0 77 23 13

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 46 29 14 11 0 0 0 75 11 28
2018 CS-02 46 46 0 8 0 0 0 92 8 13

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 43 21 18 0 0 18 0 78 0 28
2018 CS-02 46 15 23 0 0 15 0 73 0 13
2017 CS 40 40 5 0 0 15 0 94 0 20
2017 CS-02 70 20 10 0 0 0 0 90 0 10
2014 CS 39 14 32 7 0 4 4 58 8 28
2014 CS-02 38 15 23 15 0 8 0 58 17 13

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 46 39 14 0 0 0 0 86 0 28
2018 CS-02 46 46 8 0 0 0 0 92 0 13
2017 CS 35 45 10 0 0 10 0 89 0 20
2017 CS-02 60 30 10 0 0 0 0 90 0 10
2014 CS 36 21 25 11 4 4 0 59 15 28
2014 CS-02 38 15 15 15 8 8 0 58 25 13
2011 CS 26 37 26 4 7 0 0 63 11 27
2011 CS-02 33 42 8 0 17 0 0 75 17 12

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 46 36 7 4 7 0 0 82 11 28
2018 CS-02 38 54 8 0 0 0 0 92 0 13
2017 CS 40 35 20 5 0 0 0 75 5 20
2017 CS-02 50 30 20 0 0 0 0 80 0 10
2014 CS 29 32 21 7 11 0 0 61 18 28
2014 CS-02 31 23 15 8 23 0 0 54 31 13
2011 CS 41 37 7 4 11 0 0 78 15 27
2011 CS-02 17 58 8 0 17 0 0 75 17 12

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 11 18 29 11 18 4 11 33 33 28
2018 CS-02 15 31 23 8 8 0 15 55 18 13
2017 CS 15 35 25 5 10 0 10 56 17 20
2017 CS-02 20 20 30 0 20 0 10 44 22 10
2014 CS 11 21 32 14 14 4 4 35 31 28
2014 CS-02 15 15 38 8 15 0 8 33 25 13

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 29 18 21 7 14 7 4 52 24 28
2018 CS-02 23 31 8 8 15 15 0 64 27 13
2017 CS 26 37 16 0 5 16 0 75 6 19
2017 CS-02 40 30 20 0 10 0 0 70 10 10
2014 CS 14 39 18 11 14 4 0 56 26 28
2014 CS-02 23 15 15 8 31 8 0 42 42 13
2011 CS 22 22 15 15 15 7 4 50 33 27
2011 CS-02 17 17 17 17 17 8 8 40 40 12

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 32 25 11 11 4 0 52 22 28
2018 CS-02 15 54 15 0 8 8 0 75 8 13

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 14 21 18 18 14 14 0 42 38 28
2018 CS-02 8 38 15 8 15 15 0 55 27 13
2017 CS 15 20 40 0 10 5 10 41 12 20
2017 CS-02 20 30 30 0 10 0 10 56 11 10
2014 CS 4 7 32 18 25 7 7 13 50 28
2014 CS-02 8 15 23 8 38 0 8 25 50 13
2011 CS 4 11 26 22 30 4 4 16 56 27
2011 CS-02 8 0 25 8 42 8 8 10 60 12

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 CS 21 79 28

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 14 7 14 11 18 11 25 33 44 28
2018 CS-02 15 8 23 0 23 8 23 33 33 13
2017 CS 10 15 35 0 5 20 15 38 8 20
2017 CS-02 10 20 40 0 10 20 0 38 13 10
2014 CS 11 14 25 14 11 18 7 33 33 28
2014 CS-02 15 0 15 15 15 31 8 25 50 13

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 43 4 4 21 7 4 68 28 28
2018 CS-02 15 69 0 0 15 0 0 85 15 13
2017 CS 25 55 10 0 0 10 0 89 0 20
2017 CS-02 40 50 10 0 0 0 0 90 0 10
2014 CS 25 18 25 14 7 7 4 48 24 28
2014 CS-02 31 15 8 23 8 8 8 55 36 13
2011 CS 22 30 19 15 7 7 0 56 24 27
2011 CS-02 25 25 17 8 17 8 0 55 27 12

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 7 32 4 0 21 18 41 6 28
2018 CS-02 15 15 23 0 0 23 23 57 0 13
2017 CS 16 11 32 0 0 26 16 45 0 19
2017 CS-02 30 0 40 0 0 20 10 43 0 10
2014 CS 7 14 32 11 4 29 4 32 21 28
2014 CS-02 15 0 31 15 8 31 0 22 33 13

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 36 32 4 0 11 0 60 4 28
2018 CS-02 15 46 31 0 0 8 0 67 0 13
2017 CS 35 35 20 0 0 10 0 78 0 20
2017 CS-02 60 30 10 0 0 0 0 90 0 10
2014 CS 18 14 36 4 4 25 0 43 10 28
2014 CS-02 31 0 38 8 8 15 0 36 18 13
2011 CS 19 41 22 0 4 15 0 70 4 27
2011 CS-02 17 42 17 0 8 17 0 70 10 12
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 46 29 11 0 14 0 0 75 14 28
2018 CS-02 46 31 15 0 8 0 0 77 8 13
2017 CS 45 35 15 0 0 5 0 84 0 20
2017 CS-02 50 40 10 0 0 0 0 90 0 10

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 46 18 4 4 11 0 72 8 28
2018 CS-02 15 62 8 8 0 8 0 83 8 13
2017 CS 35 40 20 0 0 5 0 79 0 20
2017 CS-02 40 50 10 0 0 0 0 90 0 10

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 21 21 29 4 7 0 42 35 28
2018 CS-02 23 31 15 23 0 8 0 58 25 13
2017 CS 5 35 50 5 5 0 0 40 10 20
2017 CS-02 0 60 30 10 0 0 0 60 10 10

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 36 29 21 11 4 0 0 64 14 28
2018 CS-02 23 31 23 15 8 0 0 54 23 13
2017 CS 35 35 10 5 10 0 5 74 16 20
2017 CS-02 30 40 10 10 0 0 10 78 11 10

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 21 14 29 18 0 0 39 46 28
2018 CS-02 15 31 15 23 15 0 0 46 38 13
2017 CS 10 15 15 25 30 0 5 26 58 20
2017 CS-02 20 20 30 10 20 0 0 40 30 10

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 25 14 25 25 11 0 0 39 36 28
2018 CS-02 15 23 23 38 0 0 0 38 38 13
2017 CS 10 20 25 15 20 0 10 33 39 20
2017 CS-02 20 30 30 10 10 0 0 50 20 10

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 14 11 18 39 0 0 32 57 28
2018 CS-02 15 23 23 0 38 0 0 38 38 13
2017 CS 5 15 15 15 45 0 5 21 63 20
2017 CS-02 10 30 20 10 30 0 0 40 40 10

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 32 32 14 11 7 0 4 67 19 28
2018 CS-02 31 31 15 23 0 0 0 62 23 13
2017 CS 35 15 10 10 15 0 15 59 29 20
2017 CS-02 30 30 20 10 10 0 0 60 20 10

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 25 32 14 11 14 0 4 59 26 28
2018 CS-02 23 31 15 23 8 0 0 54 31 13
2017 CS 35 25 20 5 15 0 0 60 20 20
2017 CS-02 30 30 30 10 0 0 0 60 10 10

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 36 25 21 18 0 0 0 61 18 28
2018 CS-02 15 38 23 23 0 0 0 54 23 13
2017 CS 37 21 16 11 16 0 0 58 26 19

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 18 25 21 29 7 0 0 43 36 28
2018 CS-02 8 23 38 23 8 0 0 31 31 13
2017 CS 15 5 40 15 25 0 0 20 40 20
2017 CS-02 30 10 40 10 10 0 0 40 20 10

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 12 38 23 15 12 0 0 50 27 26
2018 CS-02 0 45 36 9 9 0 0 45 18 11
2017 CS 20 15 45 5 15 0 0 35 20 20
2017 CS-02 20 30 40 0 10 0 0 50 10 10

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 29 46 14 11 0 0 0 75 11 28
2018 CS-02 23 54 15 8 0 0 0 77 8 13
2017 CS 45 10 15 20 10 0 0 55 30 20
2017 CS-02 50 20 20 10 0 0 0 70 10 10

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 56 19 11 11 4 0 0 74 15 27
2018 CS-02 50 17 8 25 0 0 0 67 25 12
2017 CS 55 20 15 0 10 0 0 75 10 20
2017 CS-02 50 20 20 0 10 0 0 70 10 10

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 75 18 4 0 4 0 0 93 4 28
2018 CS-02 69 31 0 0 0 0 0 100 0 13

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 57 14 11 7 7 0 4 74 15 28
2018 CS-02 54 31 8 8 0 0 0 85 8 13
2017 CS 65 15 15 0 5 0 0 80 5 20
2017 CS-02 50 20 30 0 0 0 0 70 0 10

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 36 11 32 18 4 0 0 46 21 28
2018 CS-02 31 15 38 15 0 0 0 46 15 13
2017 CS 40 25 20 10 5 0 0 65 15 20
2017 CS-02 30 40 20 10 0 0 0 70 10 10

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 50 21 14 4 11 0 0 71 14 28
2018 CS-02 54 15 15 0 15 0 0 69 15 13
2017 CS 65 10 10 5 5 0 5 79 11 20
2017 CS-02 60 10 10 10 0 0 10 78 11 10

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 39 11 11 7 4 0 29 70 15 28
2018 CS-02 54 8 0 0 0 0 38 100 0 13
2017 CS 35 15 10 0 10 0 30 71 14 20
2017 CS-02 30 10 20 0 0 0 40 67 0 10

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 61 25 4 4 0 0 7 92 4 28
2018 CS-02 54 31 8 8 0 0 0 85 8 13
2017 CS 60 0 10 0 15 0 15 71 18 20
2017 CS-02 60 0 20 0 0 0 20 75 0 10

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 68 14 7 0 0 4 7 92 0 28
2018 CS-02 46 23 8 0 0 8 15 90 0 13
2017 CS 63 11 5 5 5 0 11 82 12 19

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 39 21 21 11 7 0 0 61 18 28
2018 CS-02 46 15 23 15 0 0 0 62 15 13
2017 CS 40 20 10 10 15 0 5 63 26 20
2017 CS-02 30 30 20 10 0 0 10 67 11 10

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 11 14 39 32 4 0 0 25 36 28
2018 CS-02 8 23 38 23 8 0 0 31 31 13
2017 CS 10 20 25 30 15 0 0 30 45 20
2017 CS-02 10 20 40 20 10 0 0 30 30 10

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 11 32 43 7 7 0 0 14 43 28
2018 CS-02 8 23 54 15 0 0 0 15 31 13
2017 CS 5 30 60 0 5 0 0 5 35 20
2017 CS-02 0 20 80 0 0 0 0 0 20 10
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 50 14 18 7 4 4 4 54 46 28
2018 CS-02 38 15 15 8 8 8 8 45 55 13
2017 CS 55 25 15 5 0 0 0 55 45 20
2017 CS-02 50 30 20 0 0 0 0 50 50 10

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 CS 8 12

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 CS 50 12

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 CS 0 12

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 CS 92 12

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 CS 17 12

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 CS 50 12

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 CS 42 12

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 CS 0 42 17 25 0 17 12

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 CS 33 67 12

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 43 21 7 11 14 0 4 67 26 28
2018 CS-02 46 15 8 15 15 0 0 62 31 13

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 25 8 8 25 25 0 8 36 55 12

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 CS 8 8 8 17 50 0 8 18 73 12
Date modified: