2018 Public Service Employee Survey Results by Theme for the Public Service Commission of Canada by Question 82. What is your first official language?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 38 13 6 4 0 0 76 11 206
2018 First official language - French 34 41 11 7 6 0 0 75 13 351
2017 First official language - English 29 42 14 9 6 0 0 71 15 229
2017 First official language - French 30 46 11 8 5 0 0 76 12 360
2014 First official language - English 34 41 12 7 5 0 0 76 12 239
2014 First official language - French 25 46 13 11 4 0 0 72 15 345
2011 First official language - English 35 40 14 8 4 0 0 75 11 322
2011 First official language - French 38 37 14 7 4 0 0 75 11 404
2008 First official language - English 36 38 11 10 5 0 0 74 15 343
2008 First official language - French 32 47 12 7 2 0 0 79 9 425

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 34 14 9 5 0 0 73 14 207
2018 First official language - French 32 37 17 9 5 0 0 69 14 350
2017 First official language - English 32 34 12 11 9 1 0 67 20 230
2017 First official language - French 28 39 19 8 5 1 0 67 14 358

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 30 14 3 3 0 0 80 6 205
2018 First official language - French 42 40 11 5 2 0 0 82 7 350
2017 First official language - English 47 35 9 5 3 1 0 83 8 229
2017 First official language - French 44 39 12 2 2 0 0 84 5 359
2014 First official language - English 63 25 8 3 1 0 0 89 3 239
2014 First official language - French 51 36 8 2 2 0 0 87 4 345
2011 First official language - English 61 29 7 3 1 0 0 90 3 322
2011 First official language - French 53 34 9 3 1 0 0 87 4 403

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 40 12 6 3 0 0 79 9 206
2018 First official language - French 36 43 11 6 3 0 0 80 9 350
2017 First official language - English 36 38 12 7 6 0 0 75 13 230
2017 First official language - French 35 44 12 5 4 0 0 79 9 359
2014 First official language - English 43 35 11 9 2 0 0 78 11 239
2014 First official language - French 31 47 15 4 3 0 0 78 8 345
2011 First official language - English 41 42 10 5 3 0 0 82 8 323
2011 First official language - French 44 39 9 6 2 0 0 82 9 404
2008 First official language - English 42 40 6 8 4 0 0 81 13 348
2008 First official language - French 38 47 9 4 2 0 0 85 6 426

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 43 30 13 7 6 1 0 74 13 205
2018 First official language - French 42 32 16 6 2 1 0 75 9 348
2017 First official language - English 35 30 16 10 8 1 0 65 19 228
2017 First official language - French 36 38 13 7 5 1 0 75 12 359
2014 First official language - English 33 31 18 9 9 1 0 64 18 239
2014 First official language - French 28 41 17 7 6 1 0 69 13 345
2011 First official language - English 31 33 16 14 7 0 0 64 21 324
2011 First official language - French 40 35 15 6 4 1 0 75 9 404

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 35 10 11 6 0 0 73 17 205
2018 First official language - French 39 38 15 5 2 1 0 77 8 348
2017 First official language - English 34 31 14 14 7 0 0 65 21 230
2017 First official language - French 34 41 15 5 4 0 0 76 9 359
2014 First official language - English 34 34 14 11 7 0 0 68 18 238
2014 First official language - French 27 45 15 8 5 0 0 72 13 345
2011 First official language - English 31 36 14 11 7 0 0 68 18 323
2011 First official language - French 38 40 12 6 4 0 0 78 10 403
2008 First official language - English 32 37 11 12 8 0 0 70 20 348
2008 First official language - French 31 41 14 12 2 0 0 72 14 427

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 30 21 21 11 12 6 1 54 24 207
2018 First official language - French 34 26 16 12 7 3 1 62 20 350
2017 First official language - English 28 19 17 15 15 4 1 50 32 230
2017 First official language - French 30 25 20 10 9 5 1 59 20 359
2014 First official language - English 30 19 13 16 16 4 1 52 35 239
2014 First official language - French 28 26 19 12 11 3 1 56 24 344
2011 First official language - English 27 23 16 15 14 4 1 53 31 321
2011 First official language - French 33 29 14 13 7 3 1 64 21 402
2008 First official language - English 28 24 16 16 9 6 0 55 27 346
2008 First official language - French 31 26 17 12 7 6 0 61 21 427
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 30 9 5 5 1 1 82 10 206
2018 First official language - French 43 31 11 6 5 2 2 78 11 350
2017 First official language - English 53 25 9 7 4 2 1 80 11 230
2017 First official language - French 47 32 10 5 3 3 0 81 8 359
2014 First official language - English 49 25 11 9 4 2 0 76 13 239
2014 First official language - French 34 39 13 7 4 2 1 75 11 345
2011 First official language - English 50 28 7 6 8 1 1 79 14 322
2011 First official language - French 42 36 11 4 2 2 1 81 7 404
2008 First official language - English 41 24 11 12 8 3 1 68 20 347
2008 First official language - French 39 38 11 6 3 2 1 79 10 426

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 52 24 12 4 6 0 1 77 11 203
2018 First official language - French 41 34 13 6 4 0 1 76 11 350
2017 First official language - English 50 27 10 9 4 0 0 76 13 230
2017 First official language - French 44 38 8 6 3 1 1 83 9 360
2014 First official language - English 46 30 9 7 7 1 0 76 14 237
2014 First official language - French 36 40 9 10 5 0 0 77 15 345
2011 First official language - English 44 35 8 6 6 1 1 80 12 322
2011 First official language - French 43 36 11 6 2 1 0 80 8 405
2008 First official language - English 38 30 10 13 8 1 1 69 21 348
2008 First official language - French 39 39 10 9 3 0 0 78 12 426

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 54 25 7 8 6 0 0 80 13 205
2018 First official language - French 43 31 10 9 5 1 1 75 14 350
2017 First official language - English 54 23 11 7 5 0 0 77 12 229
2017 First official language - French 50 31 7 6 4 1 0 82 10 359
2014 First official language - English 54 22 10 8 7 0 0 75 14 239
2014 First official language - French 40 36 10 8 6 0 0 76 14 345

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 31 12 6 2 9 0 78 9 206
2018 First official language - French 33 35 14 5 4 9 1 75 10 351
2017 First official language - English 31 34 14 7 7 7 1 70 15 230
2017 First official language - French 26 37 15 9 3 9 0 70 13 360
2014 First official language - English 32 33 16 4 6 10 0 72 10 239
2014 First official language - French 20 39 18 9 3 11 0 66 13 345
2011 First official language - English 23 32 15 13 10 7 0 59 25 321
2011 First official language - French 25 33 15 11 5 10 1 65 19 403

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 35 33 15 10 4 3 0 69 15 205
2018 First official language - French 31 36 17 9 4 2 0 69 13 349
2017 First official language - English 27 35 13 14 7 2 2 64 22 230
2017 First official language - French 22 44 15 10 5 4 0 69 15 360
2014 First official language - English 29 33 15 11 10 3 0 64 21 239
2014 First official language - French 19 36 24 13 4 3 0 57 18 345
2011 First official language - English 23 33 19 11 11 2 0 58 22 323
2011 First official language - French 22 36 21 12 6 3 1 60 18 402
2008 First official language - English 22 32 13 16 13 4 0 56 31 348
2008 First official language - French 21 31 23 12 8 5 1 55 21 427

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 21 35 17 11 7 9 0 61 20 204
2018 First official language - French 22 32 23 12 6 7 0 57 18 351
2017 First official language - English 19 33 14 19 9 5 1 55 30 230
2017 First official language - French 13 40 23 11 5 8 0 58 17 359
2014 First official language - English 15 31 14 16 14 9 0 51 33 238
2014 First official language - French 12 32 24 17 6 8 0 48 25 345
2011 First official language - English 15 38 16 14 9 8 0 57 25 322
2011 First official language - French 14 40 23 12 5 4 1 57 18 404
2008 First official language - English 13 30 15 22 13 8 0 46 38 349
2008 First official language - French 10 35 27 18 5 5 0 47 25 428

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 16 33 22 17 7 4 0 52 25 206
2018 First official language - French 19 35 19 17 6 3 0 56 24 350
2017 First official language - English 19 34 16 16 11 3 1 55 28 230
2017 First official language - French 16 44 20 11 6 2 0 62 17 359
2014 First official language - English 17 31 17 16 17 2 0 49 34 239
2014 First official language - French 12 37 23 18 6 4 0 51 25 344
2011 First official language - English 19 39 14 16 10 3 0 59 27 321
2011 First official language - French 18 43 18 13 6 2 0 62 19 402
2008 First official language - English 14 37 9 22 15 2 0 52 38 348
2008 First official language - French 14 44 20 16 5 2 0 59 21 428
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 31 33 16 12 6 0 1 65 19 205
2018 First official language - French 31 33 19 10 6 0 0 65 16 352
2017 First official language - English 25 38 13 14 8 1 0 64 23 230
2017 First official language - French 30 34 18 11 6 0 0 64 17 360
2014 First official language - English 30 32 13 17 8 1 0 62 25 238
2014 First official language - French 25 38 16 14 6 0 1 64 20 345
2011 First official language - English 32 38 11 12 7 0 0 70 19 324
2011 First official language - French 27 38 19 11 4 0 0 65 15 403

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 33 15 8 5 0 0 72 13 206
2018 First official language - French 31 40 13 9 6 1 0 72 15 349
2017 First official language - English 33 37 7 16 7 0 0 70 23 230
2017 First official language - French 29 48 12 8 2 0 0 77 11 360

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 14 26 16 16 5 21 2 52 27 205
2018 First official language - French 13 23 15 14 9 23 3 50 31 349
2017 First official language - English 16 20 14 17 12 19 2 45 37 230
2017 First official language - French 11 27 17 19 8 16 3 47 33 360
2014 First official language - English 11 24 15 15 18 14 3 42 40 239
2014 First official language - French 9 22 21 14 13 17 4 39 34 344

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 37 10 7 7 0 1 76 14 206
2018 First official language - French 34 38 11 9 6 0 2 73 15 351
2017 First official language - English 41 32 9 11 5 0 1 74 16 230
2017 First official language - French 42 35 9 7 4 1 2 79 11 360
2014 First official language - English 44 28 11 9 8 0 0 72 17 239
2014 First official language - French 33 39 14 8 5 1 1 73 13 345
2011 First official language - English 44 31 9 8 7 0 1 76 15 324
2011 First official language - French 37 39 14 6 3 1 1 77 9 405
2008 First official language - English 31 34 11 12 10 1 2 66 23 348
2008 First official language - French 31 38 16 9 5 0 0 70 14 426

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 22 21 6 2 6 9 65 10 48
2018 First official language - French 28 40 10 8 4 3 7 76 13 104
2017 First official language - English 28 44 11 2 4 2 10 82 6 49
2017 First official language - French 26 44 17 2 3 2 6 76 6 109
2014 First official language - English 27 33 12 9 5 9 6 70 16 68
2014 First official language - French 27 41 8 9 5 1 9 76 15 86

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 29 47 7 8 6 0 2 78 14 207
2018 First official language - French 30 44 11 9 4 1 1 75 13 352
2017 First official language - English 32 35 14 11 7 0 1 68 18 229
2017 First official language - French 37 39 15 7 2 0 0 76 9 360
2014 First official language - English 34 36 11 11 7 0 1 70 18 239
2014 First official language - French 34 42 11 10 3 0 1 77 12 345
2011 First official language - English 37 38 11 8 6 0 1 76 13 323
2011 First official language - French 39 36 14 7 2 0 1 77 9 404
2008 First official language - English 31 39 8 14 6 0 1 71 21 348
2008 First official language - French 30 44 14 8 3 0 1 75 11 427

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 38 8 8 5 0 0 79 13 206
2018 First official language - French 34 44 10 9 3 0 0 78 12 352
2017 First official language - English 40 36 12 7 5 0 0 77 11 230
2017 First official language - French 33 47 11 6 3 0 0 80 9 360
2014 First official language - English 43 36 9 9 4 0 0 78 13 239
2014 First official language - French 31 40 15 10 3 1 0 72 13 345
2011 First official language - English 40 38 12 7 3 0 0 78 11 323
2011 First official language - French 40 36 11 10 4 0 0 76 13 399
2008 First official language - English 39 39 9 9 4 0 0 78 13 349
2008 First official language - French 34 46 12 6 2 0 0 80 8 428

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 45 41 4 6 3 0 0 87 9 207
2018 First official language - French 42 41 8 6 3 0 0 83 9 352
2017 First official language - English 46 37 5 9 3 0 0 83 12 229
2017 First official language - French 42 41 9 6 1 0 0 83 8 360
2014 First official language - English 50 35 5 7 2 0 0 86 9 239
2014 First official language - French 41 40 9 7 3 0 0 81 10 344
2011 First official language - English 46 36 7 8 2 0 0 83 10 324
2011 First official language - French 43 37 11 7 2 0 0 80 9 404
2008 First official language - English 47 39 6 5 3 0 0 86 8 348
2008 First official language - French 42 40 9 7 3 0 0 81 10 428

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 32 14 16 10 5 0 57 28 206
2018 First official language - French 23 37 19 11 6 3 0 63 18 348
2017 First official language - English 28 31 12 12 11 5 2 63 24 229
2017 First official language - French 27 37 18 10 4 3 1 67 14 360
2014 First official language - English 27 24 13 16 17 3 1 53 34 239
2014 First official language - French 24 40 17 11 6 2 0 65 17 345
2011 First official language - English 26 29 15 15 12 3 1 58 27 323
2011 First official language - French 31 35 15 12 4 1 1 68 16 403
2008 First official language - English 20 35 13 16 12 3 0 57 29 348
2008 First official language - French 24 39 18 13 5 2 0 64 18 427

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 17 18 18 18 20 4 5 39 42 206
2018 First official language - French 15 29 15 16 19 3 4 47 37 351
2017 First official language - English 16 21 12 17 27 4 3 40 47 229
2017 First official language - French 15 23 16 17 21 3 5 41 42 360
2014 First official language - English 16 17 13 17 32 3 3 35 52 239
2014 First official language - French 9 21 20 20 24 4 3 32 47 345
2011 First official language - English 12 24 11 19 29 2 3 38 51 322
2011 First official language - French 17 20 18 24 17 1 4 38 43 404
2008 First official language - English 14 30 10 19 24 2 2 45 44 347
2008 First official language - French 13 33 18 17 14 2 3 48 33 427

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 42 9 8 6 0 0 76 15 207
2018 First official language - French 31 39 14 9 5 0 1 70 15 350
2017 First official language - English 31 43 8 11 7 0 1 75 17 230
2017 First official language - French 29 43 15 9 4 1 0 72 13 358
2014 First official language - English 34 38 10 12 6 0 0 72 18 238
2014 First official language - French 19 43 18 12 6 0 1 63 19 345
2011 First official language - English 37 41 7 8 6 1 0 79 14 321
2011 First official language - French 31 41 12 11 4 0 1 73 15 402

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 35 38 10 9 8 1 0 73 16 207
2018 First official language - French 31 38 17 9 5 0 1 70 14 349
2017 First official language - English 36 34 13 9 7 0 0 70 17 229
2017 First official language - French 37 33 15 8 6 0 0 71 14 359
2014 First official language - English 34 35 12 13 5 0 0 70 18 239
2014 First official language - French 25 39 16 13 6 0 1 65 19 345

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 34 39 14 7 5 0 0 73 13 205
2018 First official language - French 34 38 16 7 4 0 1 73 11 349
2017 First official language - English 31 41 13 9 6 0 2 73 14 230
2017 First official language - French 33 39 15 9 3 0 1 73 12 358
2014 First official language - English 43 29 12 10 6 0 0 72 15 239
2014 First official language - French 25 46 16 8 5 0 0 71 13 345
2011 First official language - English 43 40 7 6 2 1 1 84 8 320
2011 First official language - French 41 40 12 4 2 0 0 82 6 404

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 26 42 16 6 5 5 0 72 12 206
2018 First official language - French 25 36 22 9 3 5 0 64 13 349
2017 First official language - English 25 39 16 10 5 3 2 67 16 230
2017 First official language - French 21 41 20 8 6 3 1 64 15 360

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 52 32 8 5 3 0 0 84 8 207
2018 First official language - French 50 32 6 7 4 0 1 83 11 350
2017 First official language - English 48 29 9 9 5 0 0 77 14 229
2017 First official language - French 47 32 10 6 4 1 1 80 10 360
2014 First official language - English 48 32 7 10 3 0 0 80 13 238
2014 First official language - French 39 36 12 6 5 1 1 76 11 345
2011 First official language - English 47 34 6 7 5 0 0 82 13 324
2011 First official language - French 44 36 9 7 3 0 1 81 10 405

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 46 29 15 7 2 0 1 75 9 206
2018 First official language - French 45 27 14 8 6 0 1 72 14 351
2017 First official language - English 43 30 15 6 3 1 1 75 10 230
2017 First official language - French 43 32 13 8 4 0 1 76 12 358
2014 First official language - English 42 33 14 9 3 0 0 74 12 239
2014 First official language - French 44 35 14 3 3 0 0 80 6 345
2011 First official language - English 37 33 20 6 4 0 1 70 10 324
2011 First official language - French 35 39 16 8 3 0 0 74 10 403
2008 First official language - English 36 32 18 8 5 0 1 69 13 348
2008 First official language - French 28 36 20 10 4 0 0 65 14 427

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 First official language - English 40 23 37 207
2018 First official language - French 40 29 31 352
2017 First official language - English 39 24 38 230
2017 First official language - French 37 28 35 360
2014 First official language - English 45 24 32 239
2014 First official language - French 39 35 25 345
2011 First official language - English 35 29 36 322
2011 First official language - French 35 34 31 404

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 First official language - English 13 15 52 4 9 6 80
2018 First official language - French 8 28 52 1 7 4 140
2017 First official language - English 13 10 63 3 7 3 90
2017 First official language - French 16 18 52 2 5 7 134
2014 First official language - English 12 9 70 5 9999 5 109
2014 First official language - French 14 17 56 5 9999 8 136
2011 First official language - English 15 12 54 9 9999 10 113
2011 First official language - French 14 18 56 3 9999 9 142
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 45 40 11 2 2 0 0 85 4 207
2018 First official language - French 45 39 10 3 3 0 1 84 6 350
2017 First official language - English 44 34 9 8 4 0 0 79 12 230
2017 First official language - French 38 48 9 4 1 1 0 86 5 357
2014 First official language - English 48 38 8 4 1 1 0 87 5 239
2014 First official language - French 40 43 10 3 3 1 0 84 6 345
2011 First official language - English 56 34 5 3 2 0 0 89 5 324
2011 First official language - French 46 41 9 2 1 0 0 88 4 402
2008 First official language - English 52 34 6 3 4 1 0 86 7 347
2008 First official language - French 47 40 7 3 2 1 0 88 5 426

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 32 42 14 7 3 3 0 76 10 204
2018 First official language - French 33 41 13 9 2 1 1 76 11 350
2017 First official language - English 31 39 14 11 4 1 0 71 15 229
2017 First official language - French 24 47 16 7 3 3 0 73 10 360
2014 First official language - English 32 38 10 13 6 2 0 71 19 239
2014 First official language - French 24 43 20 9 3 1 0 68 12 345
2011 First official language - English 39 41 11 6 2 1 0 81 8 322
2011 First official language - French 35 45 12 5 1 1 0 81 7 404

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 10 21 34 19 13 1 1 33 32 204
2018 First official language - French 9 23 37 19 10 1 2 30 32 351
2017 First official language - English 12 20 36 15 13 1 4 29 33 230
2017 First official language - French 7 25 39 17 9 1 3 27 33 357
2014 First official language - English 11 21 41 17 7 1 2 24 33 238
2014 First official language - French 9 25 37 21 4 2 1 26 35 345
2011 First official language - English 11 20 36 24 7 0 3 32 31 324
2011 First official language - French 8 24 37 19 8 0 4 29 33 403
2008 First official language - English 12 24 36 19 8 1 1 27 36 348
2008 First official language - French 12 35 33 14 4 0 1 19 48 427

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 7 20 26 22 20 2 2 44 28 205
2018 First official language - French 10 17 29 27 13 2 2 42 28 351
2017 First official language - English 11 19 28 15 20 3 5 38 32 229
2017 First official language - French 10 18 35 17 13 3 4 33 30 354
2014 First official language - English 12 15 31 25 12 2 3 39 29 238
2014 First official language - French 7 17 32 28 11 2 3 41 25 345
2011 First official language - English 7 15 31 27 15 2 4 44 23 323
2011 First official language - French 5 15 29 30 15 2 5 48 21 404
2008 First official language - English 12 23 26 21 13 3 2 36 37 348
2008 First official language - French 11 24 30 22 11 2 1 33 36 427

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 13 24 30 14 15 2 1 31 38 206
2018 First official language - French 16 27 32 14 7 2 2 22 44 352
2017 First official language - English 14 19 26 18 13 2 8 34 37 229
2017 First official language - French 16 25 32 12 9 3 3 22 44 356
2014 First official language - English 22 23 27 13 7 2 5 22 48 239
2014 First official language - French 17 30 34 11 4 1 3 15 49 345
2011 First official language - English 13 21 28 24 9 2 4 35 36 324
2011 First official language - French 14 21 29 22 8 1 5 32 37 402
2008 First official language - English 13 22 29 20 9 2 4 31 38 346
2008 First official language - French 15 27 27 18 7 2 4 26 45 427

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 3 13 30 32 18 2 2 52 17 206
2018 First official language - French 6 17 34 28 12 1 1 41 23 351
2017 First official language - English 6 16 32 21 18 1 7 42 23 228
2017 First official language - French 7 17 34 24 14 1 2 40 25 356
2014 First official language - English 8 16 35 24 13 1 3 39 24 238
2014 First official language - French 5 17 40 27 7 2 2 36 22 343
2011 First official language - English 9 14 32 28 13 1 4 42 24 324
2011 First official language - French 7 21 34 26 9 1 2 36 29 404
2008 First official language - English 8 16 35 25 13 1 2 39 24 349
2008 First official language - French 9 24 37 20 8 0 2 29 33 428

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 12 21 27 20 16 1 3 38 34 206
2018 First official language - French 12 21 25 26 12 2 3 39 35 351
2017 First official language - English 11 18 30 19 13 2 7 35 32 229
2017 First official language - French 14 18 30 19 15 1 3 35 34 354
2014 First official language - English 21 23 30 15 7 1 4 23 46 238
2014 First official language - French 16 25 32 15 7 1 3 23 43 344
2011 First official language - English 16 22 29 18 10 1 5 30 40 321
2011 First official language - French 14 25 32 17 8 0 4 26 40 403
2008 First official language - English 19 19 32 14 11 2 4 26 40 348
2008 First official language - French 14 25 31 16 11 0 4 28 40 427

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 12 23 29 16 15 3 2 33 37 205
2018 First official language - French 22 22 22 18 11 4 2 31 46 349
2017 First official language - English 13 21 28 16 12 5 6 31 37 230
2017 First official language - French 17 26 24 17 9 3 3 27 47 356
2014 First official language - English 10 17 29 25 12 1 6 40 29 238
2014 First official language - French 6 18 30 26 12 2 5 42 26 344
2011 First official language - English 8 18 29 21 15 1 7 39 29 324
2011 First official language - French 7 17 29 26 14 1 5 43 26 404
2008 First official language - English 13 25 30 16 9 2 4 27 41 349
2008 First official language - French 17 31 29 13 7 1 2 21 49 425

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 15 19 34 16 13 3 2 30 35 205
2018 First official language - French 10 23 36 16 9 4 2 27 35 351
2017 First official language - English 17 15 31 15 14 4 4 31 35 229
2017 First official language - French 10 21 39 16 7 3 3 25 33 357
2014 First official language - English 18 22 30 19 7 1 3 26 42 238
2014 First official language - French 10 20 42 17 6 3 3 24 32 343

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 55 25 5 10 4 1 0 81 14 206
2018 First official language - French 48 32 7 7 4 2 0 82 11 351
2017 First official language - English 47 27 8 10 7 1 0 75 17 230
2017 First official language - French 48 33 8 6 3 1 0 82 10 360
2014 First official language - English 51 23 8 10 7 1 0 75 16 239
2014 First official language - French 42 34 10 8 5 1 0 77 13 345

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 60 30 3 5 1 0 0 90 6 205
2018 First official language - French 48 40 4 5 2 0 0 88 7 352
2017 First official language - English 45 41 7 5 2 0 0 86 8 230
2017 First official language - French 44 41 7 6 1 0 0 85 7 360
2014 First official language - English 47 34 8 7 3 0 0 82 10 239
2014 First official language - French 38 46 9 4 2 0 0 84 6 345

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 34 6 5 4 1 0 85 9 205
2018 First official language - French 41 39 10 5 2 2 0 82 8 352

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 30 11 3 2 3 0 83 6 206
2018 First official language - French 48 38 10 1 1 2 1 88 3 349
2017 First official language - English 44 36 8 2 4 4 1 84 7 230
2017 First official language - French 43 36 12 3 3 2 0 82 6 360
2014 First official language - English 51 24 12 3 4 6 0 80 8 239
2014 First official language - French 35 44 11 3 1 6 1 84 5 345

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 34 8 5 2 0 0 85 8 206
2018 First official language - French 46 40 7 4 1 2 0 88 5 349
2017 First official language - English 42 39 8 6 3 2 0 83 9 229
2017 First official language - French 44 42 9 1 1 3 0 89 2 359
2014 First official language - English 49 26 10 9 2 3 0 78 11 239
2014 First official language - French 36 44 12 3 2 3 0 83 5 345
2011 First official language - English 39 33 13 7 4 4 0 75 11 320
2011 First official language - French 39 40 13 3 2 3 0 81 6 403

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 31 7 4 2 0 0 87 6 205
2018 First official language - French 54 34 7 3 2 0 0 88 5 350
2017 First official language - English 47 36 9 3 4 1 0 83 8 229
2017 First official language - French 48 41 7 3 1 0 0 89 4 359
2014 First official language - English 55 26 11 5 3 1 0 81 8 239
2014 First official language - French 43 43 10 2 3 0 0 85 5 344
2011 First official language - English 45 35 11 5 3 0 0 80 9 321
2011 First official language - French 46 39 9 4 2 0 0 85 6 401
2008 First official language - English 41 35 10 9 4 1 0 77 13 348
2008 First official language - French 37 47 10 5 1 0 0 84 7 428

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 26 31 17 11 3 7 6 65 15 206
2018 First official language - French 24 34 13 11 6 6 6 66 19 351
2017 First official language - English 30 28 14 12 6 6 5 65 20 229
2017 First official language - French 27 33 16 7 7 5 5 67 15 357
2014 First official language - English 33 29 13 10 10 3 2 66 20 239
2014 First official language - French 23 31 20 9 7 5 5 60 18 345

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 37 12 8 7 1 2 72 16 205
2018 First official language - French 28 36 14 14 3 3 2 67 18 350
2017 First official language - English 42 29 13 4 6 4 2 76 11 228
2017 First official language - French 32 39 13 11 2 2 1 73 13 359
2014 First official language - English 39 34 8 9 5 2 3 77 15 239
2014 First official language - French 27 43 11 9 4 5 0 74 15 345
2011 First official language - English 42 29 11 9 4 4 0 75 14 322
2011 First official language - French 36 37 11 8 3 3 1 76 12 402
2008 First official language - English 42 32 6 9 6 4 1 78 16 349
2008 First official language - French 41 35 8 8 2 4 1 80 11 425

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 41 38 10 5 5 1 1 80 10 205
2018 First official language - French 33 40 19 6 1 1 1 74 7 350

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 24 19 18 12 9 14 4 53 26 206
2018 First official language - French 17 24 18 13 12 12 4 49 29 349
2017 First official language - English 17 19 17 12 15 11 8 45 34 229
2017 First official language - French 14 24 23 13 11 10 5 45 29 359
2014 First official language - English 21 19 16 12 15 11 6 48 32 239
2014 First official language - French 12 18 22 15 12 14 7 38 34 345
2011 First official language - English 16 19 17 11 15 16 5 45 33 324
2011 First official language - French 13 19 17 15 10 18 7 43 33 403

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 11 89 207
2018 First official language - French 16 84 352

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 First official language - English 58 24
2018 First official language - French 48 56

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic
(%)
Total responses
2018 First official language - English 66 24
2018 First official language - French 42 56

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 24
2018 First official language - French 0 56

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic
(%)
Total responses
2018 First official language - English 23 24
2018 First official language - French 16 57

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic
(%)
Total responses
2018 First official language - English 50 24
2018 First official language - French 34 57

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2018 First official language - English 67 24
2018 First official language - French 42 57

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic
(%)
Total responses
2018 First official language - English 35 24
2018 First official language - French 42 57

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Survey year Demographic
(%)
Total responses
2018 First official language - English 38 24
2018 First official language - French 30 57

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic
(%)
Total responses
2018 First official language - English 60 24
2018 First official language - French 57 57

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic
(%)
Total responses
2018 First official language - English 32 24
2018 First official language - French 20 57

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 24
2018 First official language - French 0 57

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic
(%)
Total responses
2018 First official language - English 49 24
2018 First official language - French 31 57

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 First official language - English 62 24
2018 First official language - French 51 57

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2018 First official language - English 35 24
2018 First official language - French 30 57

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2018 First official language - English 25 23
2018 First official language - French 23 53

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic
(%)
Total responses
2018 First official language - English 27 23
2018 First official language - French 12 53

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2018 First official language - English 39 23
2018 First official language - French 22 53

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 First official language - English 45 23
2018 First official language - French 26 53

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2018 First official language - English 64 23
2018 First official language - French 37 53

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 23
2018 First official language - French 8 53

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 13 17 18 7 5 33 7 49 21 204
2018 First official language - French 17 16 17 6 4 34 4 55 17 349
2017 First official language - English 16 14 16 7 7 31 9 50 23 230
2017 First official language - French 14 22 13 6 4 35 6 61 17 359
2014 First official language - English 17 13 20 7 6 30 8 48 20 239
2014 First official language - French 15 14 17 6 3 34 11 54 15 345

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 27 10 7 2 14 1 77 11 204
2018 First official language - French 32 33 15 5 2 11 1 74 9 349
2017 First official language - English 32 25 18 9 3 11 3 66 14 230
2017 First official language - French 26 37 15 4 2 14 1 75 7 359
2014 First official language - English 26 24 18 9 4 17 1 62 15 239
2014 First official language - French 23 34 17 4 2 18 3 70 8 345
2011 First official language - English 31 33 13 8 4 11 0 72 14 324
2011 First official language - French 33 36 15 4 1 9 0 77 6 402

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 8 92 206
2018 First official language - French 5 95 351

Question 56c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 15
2018 First official language - French 0 18

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 15
2018 First official language - French 0 18

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 15
2018 First official language - French 0 18

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 15
2018 First official language - French 0 18

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 15
2018 First official language - French 0 18

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 15
2018 First official language - French 0 18

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic
(%)
Total responses
2018 First official language - English 45 15
2018 First official language - French 37 18

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 First official language - English 48 15
2018 First official language - French 45 16

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 15
2018 First official language - French 0 16

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2018 First official language - English 39 15
2018 First official language - French 63 16

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 17 12 22 3 4 37 6 50 11 206
2018 First official language - French 18 14 20 2 2 40 4 58 7 350
2017 First official language - English 13 15 17 4 3 39 9 54 14 230
2017 First official language - French 15 18 14 2 2 39 9 65 8 359
2014 First official language - English 21 11 16 3 2 39 9 61 8 239
2014 First official language - French 11 15 14 1 2 45 12 59 8 345

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 29 9 3 5 14 0 79 10 206
2018 First official language - French 32 35 15 2 2 14 1 79 4 350
2017 First official language - English 35 29 16 4 4 10 2 73 8 229
2017 First official language - French 28 37 14 2 2 15 2 79 5 358
2014 First official language - English 32 23 16 3 3 22 2 72 8 239
2014 First official language - French 22 37 15 1 2 22 1 77 4 344
2011 First official language - English 40 28 15 4 2 11 0 77 6 322
2011 First official language - French 39 34 11 3 1 12 0 83 4 405
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 59 24 6 6 3 1 1 84 9 206
2018 First official language - French 51 28 8 5 5 1 1 81 10 351
2017 First official language - English 56 23 10 5 3 3 0 82 7 229
2017 First official language - French 56 27 9 5 2 1 0 84 7 360

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 44 8 4 3 3 0 85 7 206
2018 First official language - French 33 44 13 6 2 2 0 79 7 347
2017 First official language - English 24 44 13 8 6 5 1 72 14 230
2017 First official language - French 23 45 17 7 3 5 0 72 10 360

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 32 42 11 10 3 1 0 75 14 205
2018 First official language - French 29 39 14 12 3 2 0 70 16 350
2017 First official language - English 21 36 15 16 8 3 1 59 25 230
2017 First official language - French 17 47 18 11 5 2 0 66 16 359

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 20 22 24 15 16 2 2 43 32 207
2018 First official language - French 19 21 27 15 16 0 2 41 32 352
2017 First official language - English 21 29 16 16 15 1 3 52 32 229
2017 First official language - French 13 20 24 16 23 0 4 35 40 357

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 17 33 27 14 7 1 2 51 21 206
2018 First official language - French 21 26 23 17 11 0 0 48 29 352
2017 First official language - English 21 27 28 15 8 0 2 49 23 229
2017 First official language - French 17 25 27 17 12 0 1 43 29 360

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 26 34 20 10 6 1 3 63 16 206
2018 First official language - French 27 26 21 13 12 0 1 53 25 351
2017 First official language - English 28 26 23 10 8 1 5 58 18 230
2017 First official language - French 23 26 28 12 8 1 2 51 21 358

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 22 25 20 18 10 1 3 50 29 206
2018 First official language - French 25 20 24 15 15 0 1 45 30 352
2017 First official language - English 23 22 26 15 11 0 3 46 27 228
2017 First official language - French 23 23 24 15 12 0 3 47 28 359

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 55 20 10 6 2 1 6 81 8 206
2018 First official language - French 48 19 13 5 6 0 9 74 12 350
2017 First official language - English 50 21 12 4 3 0 10 79 8 229
2017 First official language - French 45 24 9 4 5 1 12 79 11 360

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 28 18 8 6 1 2 68 14 206
2018 First official language - French 36 26 15 10 12 0 1 63 21 351
2017 First official language - English 27 28 23 11 7 0 2 56 19 228
2017 First official language - French 32 30 22 9 5 0 2 63 14 358

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 27 31 25 10 3 2 2 60 13 206
2018 First official language - French 24 33 23 12 6 1 2 58 19 349
2017 First official language - English 28 26 21 13 8 2 3 57 22 227
2017 First official language - French 24 32 24 10 5 2 2 59 16 360

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 24 31 25 11 6 1 2 57 17 207
2018 First official language - French 23 32 22 14 6 0 2 56 21 348
2017 First official language - English 22 25 26 15 8 0 3 48 24 228
2017 First official language - French 22 33 23 13 7 1 2 56 20 359

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 31 28 20 14 5 0 1 60 19 207
2018 First official language - French 26 30 23 14 6 0 1 57 20 349
2017 First official language - English 24 27 20 17 10 0 3 52 27 229
2017 First official language - French 26 32 22 13 5 1 2 60 18 360

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 34 27 20 11 5 0 2 63 17 207
2018 First official language - French 33 29 18 13 7 0 1 63 20 349
2017 First official language - English 30 30 23 10 4 0 3 63 14 228
2017 First official language - French 32 32 18 9 6 0 2 65 16 359

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 19 11 5 5 0 3 78 10 204
2018 First official language - French 54 21 12 6 4 0 2 77 11 348
2017 First official language - English 45 26 13 6 7 0 2 73 13 230
2017 First official language - French 55 19 13 7 4 0 2 76 11 360

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 75 8 3 3 4 2 5 89 8 202
2018 First official language - French 69 15 4 1 2 1 8 93 3 349

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 69 13 6 2 5 1 4 86 7 206
2018 First official language - French 66 13 9 3 3 1 5 84 7 350
2017 First official language - English 68 12 6 5 5 1 4 84 10 229
2017 First official language - French 70 15 4 4 3 1 3 89 7 360

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 54 30 8 4 1 0 3 86 5 206
2018 First official language - French 60 22 9 3 4 0 2 84 7 350
2017 First official language - English 54 27 9 4 4 0 3 83 8 228
2017 First official language - French 54 26 10 5 2 1 3 82 8 359

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 54 22 11 7 4 0 2 78 11 206
2018 First official language - French 60 15 11 6 6 0 2 76 13 350
2017 First official language - English 59 15 14 6 4 0 2 75 11 229
2017 First official language - French 59 21 8 4 5 0 3 82 10 359

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 52 11 5 2 0 0 29 89 4 206
2018 First official language - French 55 11 7 3 2 0 22 85 6 349
2017 First official language - English 52 11 5 2 0 0 30 90 3 229
2017 First official language - French 51 10 7 3 1 0 27 84 6 360

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 62 19 6 2 0 1 9 90 3 207
2018 First official language - French 67 18 6 2 1 0 7 91 3 350
2017 First official language - English 69 16 5 1 0 0 8 93 2 228
2017 First official language - French 70 15 6 2 0 0 7 92 2 358

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 68 16 6 1 2 1 6 90 3 207
2018 First official language - French 78 9 4 2 2 0 5 91 4 349
2017 First official language - English 65 14 8 2 4 0 6 85 6 229
2017 First official language - French 73 11 4 3 2 1 5 90 6 360

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 33 15 5 2 0 5 77 7 206
2018 First official language - French 47 28 16 3 4 0 2 77 7 350
2017 First official language - English 43 34 13 3 4 0 4 80 7 229
2017 First official language - French 44 29 17 6 3 0 2 74 8 359

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 17 37 33 9 3 0 0 54 13 206
2018 First official language - French 16 32 33 14 4 0 0 49 18 350
2017 First official language - English 9 31 41 13 5 0 1 40 18 230
2017 First official language - French 11 33 38 16 3 0 0 43 19 359

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 8 18 44 23 7 0 0 30 26 204
2018 First official language - French 9 19 32 26 13 0 1 40 28 348
2017 First official language - English 7 21 44 18 9 1 1 27 29 230
2017 First official language - French 6 17 38 28 10 0 1 38 24 357
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 22 22 15 14 2 1 24 76 207
2018 First official language - French 25 21 25 12 12 2 1 26 74 349
2017 First official language - English 25 27 21 11 11 4 1 26 74 229
2017 First official language - French 23 25 22 13 13 3 1 24 76 360

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 27 152
2018 First official language - French 16 252
2017 First official language - English 20 160
2017 First official language - French 18 260

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 42 152
2018 First official language - French 43 252
2017 First official language - English 38 160
2017 First official language - French 40 260

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 31 152
2018 First official language - French 27 252
2017 First official language - English 20 160
2017 First official language - French 23 260

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 30 152
2018 First official language - French 38 252
2017 First official language - English 35 160
2017 First official language - French 46 260

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 First official language - English 8 152
2018 First official language - French 6 252
2017 First official language - English 5 160
2017 First official language - French 7 260

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 35 152
2018 First official language - French 36 252

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 First official language - English 42 152
2018 First official language - French 39 252
2017 First official language - English 50 160
2017 First official language - French 44 260

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 First official language - English 1 46 19 12 5 16 145
2018 First official language - French 3 39 27 6 10 15 240
2017 First official language - English 6 50 19 7 8 10 156
2017 First official language - French 6 48 19 9 8 10 255

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 22 78 151
2018 First official language - French 24 76 251

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 28 20 16 11 14 0 9 54 28 207
2018 First official language - French 33 14 15 13 17 1 8 51 33 350

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 17 20 17 20 18 2 7 40 42 152
2018 First official language - French 13 26 17 20 15 1 7 43 38 251
2017 First official language - English 17 23 18 14 17 2 10 45 35 161
2017 First official language - French 10 22 13 23 17 2 13 38 47 264

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 1 11 19 17 45 1 6 12 67 152
2018 First official language - French 3 8 15 23 42 2 8 12 72 252
2017 First official language - English 2 10 12 13 50 2 10 13 73 159
2017 First official language - French 1 7 10 20 49 2 11 9 79 263
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