2018 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 39 11 10 8 0 0 71 18 114
2018 Non-visible minority 35 42 10 8 4 0 0 78 12 1373
2017 Visible minority 39 38 9 5 10 0 0 77 14 140
2017 Non-visible minority 36 43 9 8 4 0 0 79 12 1791
2014 Visible minority 38 38 12 5 6 0 0 76 12 112
2014 Non-visible minority 30 42 11 10 7 0 0 72 17 1526
2011 Visible minority 40 36 10 9 5 0 0 77 14 308
2011 Non-visible minority 39 38 11 8 5 0 0 76 13 2697
2008 Visible minority 43 39 11 4 3 0 0 82 7 286
2008 Non-visible minority 42 41 8 6 3 0 0 83 9 3071

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 25 29 14 12 19 0 0 54 32 114
2018 Non-visible minority 28 36 14 12 9 0 0 65 21 1373
2017 Visible minority 29 29 9 14 18 1 0 59 32 139
2017 Non-visible minority 29 37 13 12 9 0 0 65 21 1791

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 29 10 4 1 0 0 85 5 114
2018 Non-visible minority 51 34 10 4 1 0 0 85 5 1365
2017 Visible minority 60 32 5 2 1 0 0 92 3 140
2017 Non-visible minority 55 33 7 3 1 0 0 88 4 1790
2014 Visible minority 69 16 8 4 2 0 0 85 7 112
2014 Non-visible minority 60 27 7 4 2 0 0 87 6 1526
2011 Visible minority 64 29 4 2 1 0 0 93 3 307
2011 Non-visible minority 62 28 6 2 1 0 0 90 4 2699

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 30 18 8 4 0 0 71 12 115
2018 Non-visible minority 40 39 11 7 3 0 0 79 10 1373
2017 Visible minority 38 33 15 8 6 0 0 71 14 140
2017 Non-visible minority 42 39 10 6 3 0 0 81 9 1790
2014 Visible minority 44 37 5 7 6 0 0 81 14 112
2014 Non-visible minority 41 36 10 9 4 0 0 77 13 1521
2011 Visible minority 47 35 8 5 4 0 0 82 10 309
2011 Non-visible minority 43 39 8 6 3 0 0 82 10 2708
2008 Visible minority 51 35 10 2 2 0 0 86 5 290
2008 Non-visible minority 48 39 7 5 2 0 0 87 6 3092

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 29 23 10 14 1 0 53 24 114
2018 Non-visible minority 34 31 16 12 8 0 0 65 19 1374
2017 Visible minority 25 27 23 9 17 0 0 52 25 139
2017 Non-visible minority 33 32 16 11 8 0 0 65 19 1790
2014 Visible minority 29 24 15 18 13 1 0 54 31 112
2014 Non-visible minority 21 30 19 15 15 0 0 51 30 1527
2011 Visible minority 29 33 18 8 9 2 0 64 18 305
2011 Non-visible minority 26 34 19 12 8 1 0 61 20 2698

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 34 22 12 11 0 0 55 23 114
2018 Non-visible minority 32 35 16 11 6 0 0 67 17 1364
2017 Visible minority 24 31 21 10 14 0 0 55 24 139
2017 Non-visible minority 32 35 15 12 6 0 0 67 17 1793
2014 Visible minority 28 27 16 16 13 0 0 55 29 112
2014 Non-visible minority 21 31 18 16 14 0 0 52 30 1527
2011 Visible minority 26 38 18 10 6 1 0 65 17 306
2011 Non-visible minority 25 38 17 13 7 0 0 63 20 2694
2008 Visible minority 34 38 16 7 4 1 0 73 11 289
2008 Non-visible minority 37 40 11 8 3 1 0 77 12 3090

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 19 24 13 22 3 0 40 36 115
2018 Non-visible minority 30 25 18 14 9 3 0 57 24 1376
2017 Visible minority 25 15 18 17 23 2 1 41 41 140
2017 Non-visible minority 31 25 17 13 9 4 0 58 23 1790
2014 Visible minority 20 22 21 18 15 4 0 44 34 112
2014 Non-visible minority 26 23 19 13 12 5 1 52 27 1527
2011 Visible minority 26 22 18 12 16 6 1 52 29 306
2011 Non-visible minority 30 26 15 13 10 5 1 59 25 2693
2008 Visible minority 29 23 20 12 10 6 1 56 23 290
2008 Non-visible minority 34 29 15 10 6 4 1 67 17 3086
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 31 15 5 10 2 0 69 15 115
2018 Non-visible minority 44 29 13 6 6 1 0 75 12 1366
2017 Visible minority 44 24 13 8 10 1 1 69 18 140
2017 Non-visible minority 47 28 10 8 5 2 1 77 13 1791
2014 Visible minority 58 18 10 4 8 2 0 77 12 112
2014 Non-visible minority 49 26 10 6 6 2 1 77 13 1525
2011 Visible minority 36 32 15 6 7 5 0 71 13 309
2011 Non-visible minority 41 33 12 8 4 2 0 75 12 2701
2008 Visible minority 38 31 15 5 6 4 1 72 12 288
2008 Non-visible minority 41 32 11 8 5 2 0 75 13 3091

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 30 12 11 12 1 0 65 23 115
2018 Non-visible minority 41 29 11 10 7 0 0 71 17 1364
2017 Visible minority 42 25 9 11 11 0 1 68 22 139
2017 Non-visible minority 42 32 9 9 6 0 0 75 16 1789
2014 Visible minority 47 31 7 9 5 1 0 79 14 112
2014 Non-visible minority 45 28 11 9 7 0 1 73 16 1527
2011 Visible minority 38 36 9 8 8 1 0 75 16 307
2011 Non-visible minority 37 37 10 9 6 0 0 75 15 2699
2008 Visible minority 42 36 9 5 5 1 1 81 10 288
2008 Non-visible minority 39 34 10 10 6 1 0 74 16 3091

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 24 13 7 13 0 1 67 20 116
2018 Non-visible minority 45 26 11 10 7 0 0 72 17 1371
2017 Visible minority 43 22 16 6 12 0 0 66 19 139
2017 Non-visible minority 52 25 8 8 6 0 0 77 15 1784
2014 Visible minority 52 32 7 1 7 1 0 84 9 112
2014 Non-visible minority 54 22 10 7 7 0 0 76 14 1524

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 23 18 17 11 8 0 50 31 116
2018 Non-visible minority 28 31 17 10 6 7 0 64 17 1378
2017 Visible minority 28 22 17 9 13 11 1 57 24 140
2017 Non-visible minority 30 32 15 9 6 8 0 68 16 1790
2014 Visible minority 30 18 25 11 10 5 0 51 22 112
2014 Non-visible minority 18 26 20 13 14 8 0 49 29 1527
2011 Visible minority 14 32 27 8 9 9 1 51 19 306
2011 Non-visible minority 19 30 22 12 9 7 1 53 23 2702

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 26 13 17 19 5 0 49 37 115
2018 Non-visible minority 23 33 17 16 9 2 0 57 25 1375
2017 Visible minority 24 19 18 15 20 4 1 45 37 140
2017 Non-visible minority 25 33 16 15 8 2 0 59 24 1789
2014 Visible minority 13 35 18 15 17 1 0 49 33 112
2014 Non-visible minority 15 22 20 20 20 3 1 38 41 1526
2011 Visible minority 18 27 24 11 12 5 1 49 25 305
2011 Non-visible minority 16 29 21 18 14 2 0 46 33 2695
2008 Visible minority 23 33 18 11 9 6 1 60 21 287
2008 Non-visible minority 24 35 17 13 8 3 0 61 22 3082

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 17 20 20 23 6 0 34 45 116
2018 Non-visible minority 15 28 20 20 12 5 0 45 34 1375
2017 Visible minority 19 18 14 21 21 8 0 39 46 140
2017 Non-visible minority 16 28 19 20 12 5 1 46 34 1788
2014 Visible minority 18 18 27 19 17 2 0 36 37 112
2014 Non-visible minority 11 19 19 23 23 5 0 31 49 1525
2011 Visible minority 13 28 23 12 13 10 1 46 28 307
2011 Non-visible minority 9 27 22 22 14 6 0 38 38 2696
2008 Visible minority 15 34 20 12 8 10 1 54 23 289
2008 Non-visible minority 12 34 19 19 9 6 0 50 30 3085

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 13 17 17 24 25 4 0 31 51 115
2018 Non-visible minority 14 27 19 22 16 2 0 42 39 1375
2017 Visible minority 21 20 16 18 19 5 0 43 39 138
2017 Non-visible minority 16 31 16 20 13 3 0 49 35 1787
2014 Visible minority 22 23 17 16 21 1 0 46 38 111
2014 Non-visible minority 10 21 16 24 25 4 0 33 51 1524
2011 Visible minority 16 35 17 14 14 4 0 53 29 305
2011 Non-visible minority 11 30 17 23 16 3 0 43 40 2698
2008 Visible minority 25 38 10 15 9 3 0 64 25 288
2008 Non-visible minority 16 39 14 19 8 3 0 57 28 3087
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 18 26 18 16 21 0 0 45 37 116
2018 Non-visible minority 23 33 17 16 10 0 0 56 27 1379
2017 Visible minority 22 31 15 15 16 1 0 54 31 140
2017 Non-visible minority 26 35 16 13 10 0 0 61 24 1789
2014 Visible minority 28 27 25 9 11 0 0 55 20 112
2014 Non-visible minority 21 35 17 15 13 0 0 56 28 1526
2011 Visible minority 16 33 24 12 12 2 1 50 25 309
2011 Non-visible minority 21 37 17 15 10 0 0 58 25 2707

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 39 14 12 7 0 0 66 19 116
2018 Non-visible minority 26 40 14 14 6 0 0 67 19 1382
2017 Visible minority 31 38 13 9 8 0 0 70 17 140
2017 Non-visible minority 30 41 12 11 6 0 0 71 17 1789

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 10 20 22 11 22 12 4 35 39 114
2018 Non-visible minority 11 18 20 21 16 13 2 34 43 1380
2017 Visible minority 15 13 15 20 16 22 0 35 46 139
2017 Non-visible minority 9 18 17 21 15 18 2 34 45 1788
2014 Visible minority 17 20 18 13 14 14 3 45 33 112
2014 Non-visible minority 11 19 17 19 17 15 2 36 43 1527

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 32 18 8 9 0 1 65 17 116
2018 Non-visible minority 35 32 13 11 8 1 1 68 19 1372
2017 Visible minority 36 22 13 16 11 0 1 59 27 140
2017 Non-visible minority 38 34 11 9 8 0 0 72 17 1791
2014 Visible minority 52 26 9 6 5 2 0 80 11 112
2014 Non-visible minority 41 31 10 9 7 1 1 74 16 1527
2011 Visible minority 28 37 17 9 8 0 0 66 17 309
2011 Non-visible minority 34 36 14 10 6 0 0 70 16 2706
2008 Visible minority 36 33 13 9 7 1 1 71 16 289
2008 Non-visible minority 34 36 12 10 7 0 0 70 18 3090

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 34 21 0 0 7 9 75 0 14
2018 Non-visible minority 24 39 15 7 5 4 6 70 13 276
2017 Visible minority 29 26 9 8 18 0 9 61 29 11
2017 Non-visible minority 25 34 15 11 4 5 5 66 17 332
2014 Visible minority 25 18 26 13 6 0 12 50 21 16
2014 Non-visible minority 31 31 14 9 8 1 5 67 18 291

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 40 12 21 12 0 0 55 33 116
2018 Non-visible minority 18 46 9 18 8 0 0 64 26 1380
2017 Visible minority 20 33 11 22 14 0 0 53 36 140
2017 Non-visible minority 20 42 11 18 9 0 0 62 27 1787
2014 Visible minority 23 33 15 17 12 1 0 56 29 111
2014 Non-visible minority 19 37 11 19 13 0 0 56 32 1527
2011 Visible minority 30 38 12 14 7 0 0 68 20 308
2011 Non-visible minority 24 39 14 14 7 0 1 64 22 2708
2008 Visible minority 35 34 14 12 5 0 0 69 17 287
2008 Non-visible minority 25 44 11 13 6 0 1 70 19 3082

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 32 15 12 4 0 0 68 17 116
2018 Non-visible minority 39 39 10 8 4 0 0 79 11 1371
2017 Visible minority 33 44 5 12 4 0 2 79 16 140
2017 Non-visible minority 40 39 9 7 4 0 0 80 11 1790
2014 Visible minority 40 34 10 11 4 1 0 75 15 111
2014 Non-visible minority 40 36 11 8 5 0 0 76 13 1527
2011 Visible minority 38 35 12 9 5 0 0 74 14 305
2011 Non-visible minority 43 36 10 7 4 0 0 79 11 2700
2008 Visible minority 41 34 15 6 3 0 0 75 9 287
2008 Non-visible minority 41 39 10 6 3 0 0 81 9 3089

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 33 12 11 4 0 0 73 15 115
2018 Non-visible minority 46 36 7 7 3 0 0 82 10 1358
2017 Visible minority 47 27 7 13 4 0 2 75 18 139
2017 Non-visible minority 47 37 6 7 3 0 0 84 10 1790
2014 Visible minority 48 31 9 8 4 1 0 79 12 111
2014 Non-visible minority 47 35 7 7 5 0 0 82 11 1525
2011 Visible minority 42 36 10 7 5 0 0 78 12 308
2011 Non-visible minority 47 36 6 6 4 0 0 84 10 2706
2008 Visible minority 48 32 8 8 5 0 0 80 13 289
2008 Non-visible minority 46 39 6 5 3 0 0 86 8 3090

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 17 17 15 26 21 5 0 36 49 116
2018 Non-visible minority 17 29 19 19 13 3 0 48 33 1367
2017 Visible minority 19 22 12 16 28 3 0 42 45 140
2017 Non-visible minority 19 30 17 18 11 4 1 52 31 1791
2014 Visible minority 19 14 24 19 18 2 3 36 39 112
2014 Non-visible minority 13 24 19 20 18 5 2 40 40 1525
2011 Visible minority 21 27 16 15 16 2 2 50 33 307
2011 Non-visible minority 18 32 18 16 13 3 1 51 30 2703
2008 Visible minority 24 34 16 12 9 3 1 61 22 289
2008 Non-visible minority 21 37 16 15 8 2 1 59 24 3089

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 17 7 24 31 5 2 33 60 116
2018 Non-visible minority 17 28 15 17 18 2 2 48 37 1373
2017 Visible minority 15 18 12 13 33 5 3 37 50 140
2017 Non-visible minority 17 26 15 18 19 3 2 46 38 1787
2014 Visible minority 16 12 16 21 28 3 3 30 53 112
2014 Non-visible minority 10 21 18 18 24 5 4 34 46 1526
2011 Visible minority 12 19 18 15 28 3 5 33 47 308
2011 Non-visible minority 11 24 17 18 22 3 5 38 44 2708
2008 Visible minority 18 26 13 17 15 4 7 49 36 286
2008 Non-visible minority 16 30 16 18 15 2 3 49 35 3091

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 24 15 16 21 0 1 47 38 115
2018 Non-visible minority 23 39 13 14 11 0 0 62 25 1372
2017 Visible minority 27 28 12 13 19 0 0 55 33 140
2017 Non-visible minority 26 37 12 14 10 0 0 64 24 1788
2014 Visible minority 24 34 15 14 13 0 0 58 27 112
2014 Non-visible minority 21 37 11 14 16 0 1 59 30 1525
2011 Visible minority 23 36 16 11 11 1 2 60 23 303
2011 Non-visible minority 26 38 14 13 8 0 1 65 21 2699

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 31 17 17 15 0 0 51 32 116
2018 Non-visible minority 27 34 17 12 10 0 0 61 22 1364
2017 Visible minority 27 24 16 16 16 0 0 52 33 140
2017 Non-visible minority 30 35 14 11 9 0 0 65 20 1789
2014 Visible minority 31 24 20 11 14 0 0 55 25 112
2014 Non-visible minority 25 33 15 13 13 0 0 58 26 1527

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 32 16 12 12 0 0 59 25 115
2018 Non-visible minority 27 37 15 13 8 0 0 65 21 1375
2017 Visible minority 32 26 11 15 16 0 0 58 31 140
2017 Non-visible minority 31 37 13 11 8 0 0 68 19 1790
2014 Visible minority 36 24 14 16 9 0 0 60 25 112
2014 Non-visible minority 27 33 15 14 11 0 0 60 25 1524
2011 Visible minority 33 38 15 7 6 0 0 72 13 306
2011 Non-visible minority 32 39 12 10 5 0 0 72 16 2698

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 20 27 20 15 3 0 37 36 116
2018 Non-visible minority 17 37 21 13 8 3 0 56 23 1374
2017 Visible minority 16 26 16 16 21 5 0 44 39 139
2017 Non-visible minority 19 34 21 14 8 4 0 55 24 1792

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 21 16 10 14 0 1 60 24 116
2018 Non-visible minority 43 32 9 9 6 0 0 75 16 1379
2017 Visible minority 39 26 12 8 13 0 1 66 22 140
2017 Non-visible minority 43 33 8 9 7 0 0 76 16 1791
2014 Visible minority 38 28 14 10 9 1 0 67 19 111
2014 Non-visible minority 37 30 11 13 9 1 1 68 22 1526
2011 Visible minority 29 33 16 9 8 2 3 65 17 309
2011 Non-visible minority 38 35 11 9 6 1 1 74 15 2702

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 24 20 16 9 1 2 53 26 116
2018 Non-visible minority 29 26 19 13 14 0 1 55 27 1379
2017 Visible minority 23 38 16 10 12 0 0 61 22 139
2017 Non-visible minority 28 30 17 13 11 0 1 58 24 1789
2014 Visible minority 24 40 19 6 10 0 1 65 16 112
2014 Non-visible minority 25 27 22 10 15 0 1 53 25 1526
2011 Visible minority 39 25 22 7 6 0 0 65 13 305
2011 Non-visible minority 30 29 20 10 10 0 1 60 21 2703
2008 Visible minority 35 35 18 6 6 1 1 71 12 290
2008 Non-visible minority 28 31 22 11 8 0 1 60 19 3090

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Visible minority 35 22 43 113
2018 Non-visible minority 27 38 35 1378
2017 Visible minority 35 27 39 140
2017 Non-visible minority 24 39 37 1793
2014 Visible minority 26 34 40 112
2014 Non-visible minority 25 38 36 1525
2011 Visible minority 23 50 27 308
2011 Non-visible minority 22 47 31 2702

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Visible minority 4 31 51 2 7 5 40
2018 Non-visible minority 18 33 27 6 11 5 362
2017 Visible minority 4 25 44 8 15 4 48
2017 Non-visible minority 20 27 23 6 18 5 421
2014 Visible minority 16 20 53 3 9999 8 29
2014 Non-visible minority 22 22 20 16 9999 20 367
2011 Visible minority 17 4 62 9 9999 7 70
2011 Non-visible minority 31 22 29 8 9999 10 593
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 35 9 8 0 1 0 83 8 116
2018 Non-visible minority 44 42 7 5 2 0 0 86 7 1377
2017 Visible minority 50 33 11 1 6 0 0 83 7 139
2017 Non-visible minority 43 41 8 5 3 0 0 84 8 1790
2014 Visible minority 42 39 10 5 3 1 0 82 8 112
2014 Non-visible minority 36 36 14 8 6 0 0 73 13 1525
2011 Visible minority 34 40 14 6 4 2 0 76 10 307
2011 Non-visible minority 35 42 12 6 3 1 0 78 9 2707
2008 Visible minority 49 38 7 2 2 1 0 89 4 289
2008 Non-visible minority 48 38 8 4 2 0 0 86 6 3082

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 34 17 13 5 0 0 65 18 116
2018 Non-visible minority 23 45 16 11 5 1 0 69 15 1371
2017 Visible minority 37 26 16 12 7 1 0 65 19 140
2017 Non-visible minority 29 43 14 9 4 1 0 73 13 1792
2014 Visible minority 22 32 24 12 8 1 0 54 21 111
2014 Non-visible minority 15 31 20 18 12 3 1 48 31 1527
2011 Visible minority 25 40 14 9 8 3 1 67 18 306
2011 Non-visible minority 23 42 17 11 5 1 0 66 16 2699

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 37 27 11 5 1 3 17 54 114
2018 Non-visible minority 13 30 34 14 6 1 1 21 45 1381
2017 Visible minority 19 32 27 10 7 1 4 18 53 137
2017 Non-visible minority 16 26 34 15 7 0 2 22 43 1786
2014 Visible minority 19 29 37 13 2 0 1 15 48 112
2014 Non-visible minority 20 30 31 12 5 1 1 18 51 1526
2011 Visible minority 17 29 20 17 8 2 6 28 51 303
2011 Non-visible minority 19 30 30 12 7 1 2 19 50 2691
2008 Visible minority 10 25 32 16 11 1 5 28 38 278
2008 Non-visible minority 12 29 35 16 6 0 2 22 42 3077

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 18 25 25 13 10 4 5 26 47 114
2018 Non-visible minority 12 24 30 22 9 2 1 32 37 1375
2017 Visible minority 16 24 25 16 12 3 4 30 43 137
2017 Non-visible minority 11 21 32 19 12 2 2 33 34 1782
2014 Visible minority 21 28 30 13 4 1 2 18 51 112
2014 Non-visible minority 22 26 29 14 7 2 2 21 49 1521
2011 Visible minority 19 17 25 14 12 6 8 30 41 303
2011 Non-visible minority 16 22 28 17 10 3 3 29 41 2686
2008 Visible minority 10 17 26 19 14 6 7 38 32 275
2008 Non-visible minority 9 18 30 24 13 2 3 39 28 3069

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 32 29 13 7 0 3 21 49 113
2018 Non-visible minority 15 24 31 18 9 1 2 28 41 1377
2017 Visible minority 21 25 25 16 9 1 4 26 48 139
2017 Non-visible minority 15 23 32 15 9 1 3 26 40 1781
2014 Visible minority 23 29 24 12 6 2 3 19 55 112
2014 Non-visible minority 25 23 27 12 8 2 3 21 50 1521
2011 Visible minority 21 21 27 10 7 6 6 20 49 303
2011 Non-visible minority 20 24 28 14 7 2 4 23 48 2688
2008 Visible minority 17 21 26 13 8 7 8 25 45 277
2008 Non-visible minority 15 25 29 17 8 2 4 26 43 3070

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 9 22 29 21 12 3 3 36 33 113
2018 Non-visible minority 11 18 33 24 12 1 2 37 29 1367
2017 Visible minority 16 14 33 20 13 1 3 34 32 137
2017 Non-visible minority 11 19 31 22 13 1 3 36 32 1775
2014 Visible minority 13 14 40 21 5 1 7 28 29 112
2014 Non-visible minority 21 18 30 20 9 1 2 29 41 1513
2011 Visible minority 12 15 30 18 12 4 8 35 31 300
2011 Non-visible minority 15 20 31 19 10 2 3 31 37 2679
2008 Visible minority 7 12 31 26 11 2 10 43 22 275
2008 Non-visible minority 9 18 34 24 11 1 3 37 28 3066

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 19 23 16 6 1 5 24 52 114
2018 Non-visible minority 20 26 28 15 8 2 2 24 47 1377
2017 Visible minority 27 23 24 11 11 3 2 23 52 137
2017 Non-visible minority 21 24 25 14 11 2 3 26 47 1783
2014 Visible minority 26 19 34 11 4 0 6 16 48 112
2014 Non-visible minority 33 24 23 10 7 1 2 17 59 1525
2011 Visible minority 22 20 26 14 12 1 6 27 45 298
2011 Non-visible minority 27 26 24 12 8 1 3 21 55 2693
2008 Visible minority 14 19 29 19 11 1 8 32 37 280
2008 Non-visible minority 16 24 29 17 9 1 3 27 42 3074

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 19 22 22 17 10 7 3 30 45 114
2018 Non-visible minority 16 22 29 19 10 2 2 31 39 1374
2017 Visible minority 16 15 31 18 10 2 8 31 35 137
2017 Non-visible minority 12 20 28 21 12 3 3 35 35 1782
2014 Visible minority 26 11 23 24 6 3 7 33 41 112
2014 Non-visible minority 15 18 28 21 11 2 4 35 36 1521
2011 Visible minority 11 18 29 20 10 6 6 34 33 300
2011 Non-visible minority 12 20 27 22 12 2 4 37 34 2678
2008 Visible minority 13 22 20 19 13 5 8 37 40 278
2008 Non-visible minority 11 22 27 21 12 2 4 36 35 3064

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 27 31 8 7 2 2 16 53 115
2018 Non-visible minority 18 26 35 14 5 1 1 19 45 1380
2017 Visible minority 27 24 24 13 8 1 3 22 53 140
2017 Non-visible minority 18 26 34 13 7 2 2 20 45 1778
2014 Visible minority 22 18 29 20 4 0 7 26 43 112
2014 Non-visible minority 22 27 30 12 6 1 2 19 50 1517

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 25 10 13 19 0 0 58 31 113
2018 Non-visible minority 36 32 9 13 9 1 0 68 22 1378
2017 Visible minority 38 23 14 11 14 0 0 61 25 140
2017 Non-visible minority 42 30 8 11 9 1 0 72 19 1791
2014 Visible minority 45 28 11 10 7 0 0 73 17 112
2014 Non-visible minority 38 32 9 11 9 1 0 71 20 1525

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 40 34 8 11 8 0 0 74 19 115
2018 Non-visible minority 43 37 7 9 3 0 0 80 13 1381
2017 Visible minority 47 29 11 8 5 1 0 76 13 139
2017 Non-visible minority 43 36 8 8 4 0 0 80 12 1789
2014 Visible minority 41 35 7 11 4 0 2 77 15 112
2014 Non-visible minority 39 38 9 10 4 0 0 77 14 1525

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 31 19 7 8 1 1 65 15 115
2018 Non-visible minority 36 39 13 6 4 2 0 77 10 1379

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 30 14 11 7 3 0 67 18 115
2018 Non-visible minority 38 38 13 5 3 3 0 79 8 1375
2017 Visible minority 31 30 15 5 15 5 0 64 20 139
2017 Non-visible minority 38 35 16 4 3 4 1 76 8 1786
2014 Visible minority 35 36 12 7 7 3 1 73 14 112
2014 Non-visible minority 36 33 18 4 2 6 1 74 6 1524

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 28 16 10 9 4 0 63 20 114
2018 Non-visible minority 36 42 12 5 3 2 0 80 8 1374
2017 Visible minority 36 30 15 7 11 2 0 67 18 139
2017 Non-visible minority 39 38 12 7 2 2 0 79 9 1791
2014 Visible minority 36 34 13 8 6 2 0 72 15 112
2014 Non-visible minority 36 38 13 7 3 2 0 76 11 1527
2011 Visible minority 27 38 19 5 5 4 1 69 11 309
2011 Non-visible minority 27 41 18 7 4 3 0 70 12 2693

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 42 10 8 4 1 0 77 13 115
2018 Non-visible minority 45 37 9 5 3 0 0 82 8 1375
2017 Visible minority 36 34 12 10 8 1 0 70 18 138
2017 Non-visible minority 46 36 8 7 3 0 0 81 10 1789
2014 Visible minority 43 40 6 7 5 0 0 83 12 112
2014 Non-visible minority 37 38 11 8 6 0 0 75 14 1524
2011 Visible minority 36 39 13 7 4 1 0 76 11 306
2011 Non-visible minority 34 40 13 7 5 0 0 75 12 2685
2008 Visible minority 31 44 14 5 4 0 0 76 10 287
2008 Non-visible minority 38 41 10 7 3 1 0 80 10 3087

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 24 19 10 18 6 3 50 30 115
2018 Non-visible minority 20 30 20 13 9 4 3 54 24 1380
2017 Visible minority 28 16 16 13 21 3 3 47 36 140
2017 Non-visible minority 27 30 15 11 10 5 3 61 22 1789
2014 Visible minority 36 25 13 11 10 3 3 65 22 111
2014 Non-visible minority 26 28 18 10 10 4 4 58 22 1525

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 28 13 13 12 2 1 60 26 116
2018 Non-visible minority 27 40 14 11 6 2 0 69 17 1371
2017 Visible minority 35 24 14 8 15 3 1 62 24 140
2017 Non-visible minority 36 35 12 10 5 2 1 73 15 1787
2014 Visible minority 40 38 12 5 5 1 1 78 9 112
2014 Non-visible minority 35 35 14 7 6 3 1 72 13 1526
2011 Visible minority 30 37 13 10 6 5 0 70 17 306
2011 Non-visible minority 35 36 12 9 5 3 1 74 14 2693
2008 Visible minority 31 37 10 8 6 6 1 73 15 289
2008 Non-visible minority 34 36 12 9 4 4 1 74 14 3086

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 37 18 8 9 2 0 64 17 116
2018 Non-visible minority 28 37 20 9 4 1 0 66 14 1365

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 20 19 13 23 7 3 39 41 116
2018 Non-visible minority 19 22 20 14 15 8 1 45 32 1373
2017 Visible minority 21 18 13 18 22 5 3 42 44 139
2017 Non-visible minority 19 23 17 17 13 9 2 47 33 1791
2014 Visible minority 20 23 22 17 11 3 4 46 30 112
2014 Non-visible minority 16 24 16 18 14 9 4 46 36 1524
2011 Visible minority 15 21 24 11 13 13 3 43 28 307
2011 Non-visible minority 16 25 19 17 12 8 2 46 33 2701

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 21 79 116
2018 Non-visible minority 16 84 1377

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Visible minority 52 25
2018 Non-visible minority 53 220

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Visible minority 73 25
2018 Non-visible minority 54 220

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Visible minority 19 25
2018 Non-visible minority 13 220

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Visible minority 41 25
2018 Non-visible minority 39 220

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Visible minority 45 25
2018 Non-visible minority 35 220

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Visible minority 65 25
2018 Non-visible minority 43 220

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Visible minority 33 25
2018 Non-visible minority 40 220

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Visible minority 53 25
2018 Non-visible minority 28 220

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Visible minority 56 25
2018 Non-visible minority 54 220

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Visible minority 40 25
2018 Non-visible minority 29 220

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Visible minority 61 25
2018 Non-visible minority 46 220

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Visible minority 20 25
2018 Non-visible minority 21 220

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 32 25
2018 Non-visible minority 14 220

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 60 25
2018 Non-visible minority 52 219

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 36 25
2018 Non-visible minority 25 219

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Visible minority 40 25
2018 Non-visible minority 20 219

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 27 25
2018 Non-visible minority 7 219

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 25 21
2018 Non-visible minority 22 207

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 39 21
2018 Non-visible minority 28 207

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 53 21
2018 Non-visible minority 45 207

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 21
2018 Non-visible minority 3 207

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 48 21
2018 Non-visible minority 55 207

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 14 21 9 14 21 7 39 32 116
2018 Non-visible minority 14 17 25 9 8 24 4 43 23 1379
2017 Visible minority 15 9 22 7 13 28 7 37 30 140
2017 Non-visible minority 14 15 20 7 8 26 8 45 23 1791
2014 Visible minority 18 23 21 3 9 18 9 56 16 112
2014 Non-visible minority 12 16 24 7 8 28 5 43 21 1525

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 19 28 18 14 9 9 2 53 26 116
2018 Non-visible minority 26 32 19 10 5 8 1 64 16 1378
2017 Visible minority 23 24 21 6 11 13 1 55 21 140
2017 Non-visible minority 27 28 19 7 6 12 1 63 15 1789
2014 Visible minority 33 25 15 10 4 11 2 66 16 111
2014 Non-visible minority 21 28 20 9 6 15 1 58 18 1524
2011 Visible minority 29 35 18 5 5 7 0 69 11 302
2011 Non-visible minority 30 36 17 8 4 6 0 71 12 2687

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 18 82 116
2018 Non-visible minority 7 93 1371

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Visible minority 44 21
2018 Non-visible minority 32 95

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 21
2018 Non-visible minority 8 95

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Visible minority 29 21
2018 Non-visible minority 0 96

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Visible minority 36 21
2018 Non-visible minority 41 96

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 38 21
2018 Non-visible minority 31 96

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 33 21
2018 Non-visible minority 15 96

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Visible minority 38 21
2018 Non-visible minority 27 96

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 24 21
2018 Non-visible minority 12 96

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 39 21
2018 Non-visible minority 46 96

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 56 16
2018 Non-visible minority 27 83

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 64 16
2018 Non-visible minority 54 83

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 46 16
2018 Non-visible minority 64 83

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 13 25 7 12 25 4 38 27 116
2018 Non-visible minority 16 18 26 4 3 28 4 51 11 1379
2017 Visible minority 14 14 22 3 10 30 7 44 22 140
2017 Non-visible minority 17 15 23 3 2 33 7 54 9 1792
2014 Visible minority 19 25 22 4 3 20 6 60 10 112
2014 Non-visible minority 14 15 25 2 3 34 7 49 9 1526

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 25 23 8 10 11 3 53 20 114
2018 Non-visible minority 29 31 21 5 3 10 1 68 9 1378
2017 Visible minority 24 22 18 6 11 19 0 57 20 140
2017 Non-visible minority 31 30 17 4 2 14 2 72 7 1791
2014 Visible minority 33 28 18 4 4 12 1 70 9 112
2014 Non-visible minority 24 26 25 3 3 17 2 62 7 1521
2011 Visible minority 31 39 14 6 2 7 0 76 8 303
2011 Non-visible minority 35 38 14 4 1 7 0 80 6 2695
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 23 12 6 9 1 0 73 15 116
2018 Non-visible minority 54 25 10 5 5 0 0 80 10 1366
2017 Visible minority 49 19 16 6 10 1 0 68 16 140
2017 Non-visible minority 58 22 10 4 4 1 0 81 9 1789

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 35 10 8 7 0 0 75 15 115
2018 Non-visible minority 46 39 9 4 2 1 0 85 6 1374
2017 Visible minority 34 34 14 7 10 1 0 68 17 140
2017 Non-visible minority 44 39 8 5 2 0 0 84 8 1790

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 24 16 18 20 0 0 46 38 116
2018 Non-visible minority 26 35 14 14 10 1 0 62 24 1380
2017 Visible minority 17 36 15 13 18 1 0 53 32 139
2017 Non-visible minority 21 39 13 15 11 2 0 61 26 1789

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 25 20 10 25 0 1 45 35 115
2018 Non-visible minority 19 26 22 13 19 0 1 45 33 1379
2017 Visible minority 16 19 17 12 32 1 3 36 46 140
2017 Non-visible minority 18 22 20 18 22 0 1 40 40 1787

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 11 20 21 20 25 0 1 32 46 115
2018 Non-visible minority 12 25 27 17 18 0 0 38 36 1378
2017 Visible minority 14 23 22 15 23 0 2 38 40 140
2017 Non-visible minority 15 23 26 17 18 0 1 39 35 1785

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 24 27 18 13 0 3 40 32 112
2018 Non-visible minority 20 29 25 14 10 0 1 49 25 1371
2017 Visible minority 20 25 20 15 15 0 6 47 31 140
2017 Non-visible minority 23 26 23 14 11 0 2 51 25 1779

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 13 14 23 13 37 0 1 27 50 115
2018 Non-visible minority 14 24 23 18 21 0 0 37 40 1369
2017 Visible minority 8 21 19 21 25 1 4 31 49 140
2017 Non-visible minority 15 23 21 18 21 0 1 39 39 1787

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 46 18 9 7 5 0 16 76 13 115
2018 Non-visible minority 49 23 11 4 4 0 7 79 9 1367
2017 Visible minority 40 18 13 5 7 1 16 70 14 140
2017 Non-visible minority 49 22 10 4 3 0 10 80 8 1783

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 19 27 12 18 1 2 41 31 115
2018 Non-visible minority 30 27 22 10 11 0 1 57 21 1374
2017 Visible minority 25 20 27 13 13 1 1 46 27 138
2017 Non-visible minority 29 31 21 11 8 0 0 59 20 1783

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 29 27 8 15 3 4 47 25 116
2018 Non-visible minority 21 40 21 11 7 0 1 62 18 1371
2017 Visible minority 22 25 25 13 12 1 2 49 25 138
2017 Non-visible minority 26 34 22 11 7 0 1 61 17 1785

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 11 24 26 22 12 1 3 37 35 116
2018 Non-visible minority 15 32 27 16 10 0 1 47 26 1373
2017 Visible minority 18 21 21 19 17 2 2 41 38 138
2017 Non-visible minority 19 30 25 15 10 1 1 49 25 1781

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 13 30 23 21 9 1 3 45 31 115
2018 Non-visible minority 25 29 25 12 9 0 1 54 20 1373
2017 Visible minority 23 27 18 15 14 0 3 51 30 137
2017 Non-visible minority 24 31 23 12 8 1 1 56 21 1783

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 20 25 21 14 1 4 37 37 116
2018 Non-visible minority 20 29 25 14 11 0 0 49 25 1372
2017 Visible minority 19 27 24 13 14 0 3 47 28 138
2017 Non-visible minority 22 29 22 14 11 0 1 52 26 1777

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 21 16 9 10 1 5 64 20 115
2018 Non-visible minority 49 25 12 7 6 0 1 75 13 1371
2017 Visible minority 43 23 18 5 6 0 5 70 11 140
2017 Non-visible minority 53 23 13 6 4 0 1 76 11 1789

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 15 12 5 7 2 7 74 13 115
2018 Non-visible minority 68 14 7 3 3 0 4 86 7 1363

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 12 11 10 8 2 5 69 19 116
2018 Non-visible minority 68 15 8 3 4 1 2 85 7 1367
2017 Visible minority 51 18 7 5 10 2 7 76 17 139
2017 Non-visible minority 74 12 6 3 2 0 2 88 5 1789

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 48 23 19 6 2 0 2 73 8 115
2018 Non-visible minority 55 27 12 3 3 0 0 82 6 1376
2017 Visible minority 47 29 9 4 5 2 5 82 9 139
2017 Non-visible minority 56 29 9 3 2 0 1 86 5 1788

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 21 10 11 14 2 1 64 26 113
2018 Non-visible minority 56 21 11 6 6 0 1 78 11 1369
2017 Visible minority 47 16 10 7 14 1 6 67 22 138
2017 Non-visible minority 63 19 8 5 4 0 1 84 9 1779

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 11 2 3 0 1 28 94 4 112
2018 Non-visible minority 50 11 5 2 0 0 32 89 3 1368
2017 Visible minority 40 10 3 3 4 1 39 83 12 140
2017 Non-visible minority 54 10 4 1 1 0 29 91 3 1786

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 20 13 5 2 1 6 79 7 115
2018 Non-visible minority 60 21 9 3 3 0 4 84 6 1370
2017 Visible minority 49 19 9 4 3 3 14 81 8 139
2017 Non-visible minority 63 19 8 3 2 0 5 86 5 1778

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 20 12 3 4 0 7 79 8 115
2018 Non-visible minority 70 14 6 3 4 0 3 87 8 1375
2017 Visible minority 45 18 6 8 11 2 10 72 22 140
2017 Non-visible minority 64 17 7 4 4 1 3 84 9 1791

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 34 11 7 2 1 4 79 10 114
2018 Non-visible minority 49 31 13 3 2 0 1 82 5 1374
2017 Visible minority 49 23 17 5 1 0 5 76 6 140
2017 Non-visible minority 52 30 11 4 2 0 2 83 6 1788

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 13 26 30 20 11 0 0 38 31 116
2018 Non-visible minority 13 31 33 14 8 0 0 44 22 1381
2017 Visible minority 10 27 36 14 14 0 0 37 28 140
2017 Non-visible minority 12 29 37 15 8 0 0 40 22 1788

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 25 29 17 6 0 1 24 47 115
2018 Non-visible minority 15 23 36 19 7 0 0 26 38 1366
2017 Visible minority 15 29 32 17 5 1 0 22 45 139
2017 Non-visible minority 12 24 37 18 8 0 0 26 36 1784
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 21 21 10 14 2 2 31 69 116
2018 Non-visible minority 25 26 23 11 13 1 0 26 74 1377
2017 Visible minority 20 12 26 9 28 3 1 21 79 140
2017 Non-visible minority 24 24 20 13 17 2 0 25 75 1790

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 27 79
2018 Non-visible minority 25 1013
2017 Visible minority 39 108
2017 Non-visible minority 25 1308

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 37 79
2018 Non-visible minority 43 1013
2017 Visible minority 48 108
2017 Non-visible minority 38 1308

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 20 79
2018 Non-visible minority 25 1013
2017 Visible minority 18 108
2017 Non-visible minority 19 1308

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 26 79
2018 Non-visible minority 43 1013
2017 Visible minority 37 108
2017 Non-visible minority 46 1308

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Visible minority 12 79
2018 Non-visible minority 5 1013
2017 Visible minority 9 108
2017 Non-visible minority 5 1308

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 34 79
2018 Non-visible minority 34 1013

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 34 79
2018 Non-visible minority 34 1013
2017 Visible minority 35 108
2017 Non-visible minority 41 1308

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Visible minority 9 31 18 9 6 27 77
2018 Non-visible minority 3 38 21 12 4 21 980
2017 Visible minority 3 35 19 11 12 20 106
2017 Non-visible minority 5 44 21 12 5 14 1299

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 34 66 78
2018 Non-visible minority 31 69 1008

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 13 11 12 18 4 8 54 33 116
2018 Non-visible minority 39 18 16 9 10 1 7 62 21 1374

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 8 16 17 20 32 3 4 26 56 79
2018 Non-visible minority 10 22 18 20 26 1 5 33 48 1005
2017 Visible minority 14 21 13 9 38 2 3 37 50 108
2017 Non-visible minority 10 22 12 19 28 2 7 35 51 1315

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 3 12 10 18 50 3 4 16 73 79
2018 Non-visible minority 3 12 14 19 46 1 4 16 69 1007
2017 Visible minority 7 10 6 11 63 0 2 18 76 108
2017 Non-visible minority 3 8 10 19 51 2 6 13 76 1314
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