2018 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	39	39	9	8	5	78	13	761
2018	Does not provide services to public	32	45	12	7	4	77	11	755
2017	Provides services to public	38	42	9	7	5	80	12	1025
2017	Does not provide services to public	34	44	9	8	4	79	12	929
2014	Provides services to public	34	41	9	8	7	76	15	806
2014	Does not provide services to public	27	42	13	12	7	69	18	842
2011	Provides services to public	42	37	9	8	4	78	12	1564
2011	Does not provide services to public	36	38	12	8	6	74	14	1446
2008	Provides services to public	45	40	7	5	2	85	8	1864
2008	Does not provide services to public	39	41	9	7	3	81	10	1498

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	25	34	14	14	13	59	27	760
2018	Does not provide services to public	31	38	14	10	7	70	17	757
2017	Provides services to public	25	35	13	14	13	60	27	1025
2017	Does not provide services to public	32	38	13	11	7	70	17	928

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	32	8	4	2	0	86	6	759
2018	Does not provide services to public	48	35	12	4	1	0	84	5	749
2017	Provides services to public	59	32	6	2	1	0	91	3	1025
2017	Does not provide services to public	52	34	9	4	2	0	86	6	928
2014	Provides services to public	61	26	8	2	1	1	88	3	807
2014	Does not provide services to public	59	26	7	5	3	0	85	8	841
2011	Provides services to public	66	27	5	2	1	0	93	2	1570
2011	Does not provide services to public	57	30	7	3	2	0	88	5	1443

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	40	36	13	8	4	76	11	761
2018	Does not provide services to public	39	41	11	7	2	81	9	757
2017	Provides services to public	40	39	11	6	4	79	10	1026
2017	Does not provide services to public	43	38	9	6	3	81	9	927
2014	Provides services to public	43	34	10	9	4	77	13	803
2014	Does not provide services to public	40	37	11	9	4	76	13	840
2011	Provides services to public	44	39	8	6	3	83	9	1573
2011	Does not provide services to public	43	39	8	7	3	82	10	1451
2008	Provides services to public	49	38	7	4	2	87	6	1881
2008	Does not provide services to public	48	39	7	5	2	86	7	1508

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	30	29	16	13	11	0	59	24	766
2018	Does not provide services to public	36	32	17	10	4	0	69	15	752
2017	Provides services to public	29	30	17	12	11	0	59	24	1025
2017	Does not provide services to public	35	34	16	9	5	0	69	14	927
2014	Provides services to public	21	30	15	16	17	0	51	34	807
2014	Does not provide services to public	22	29	22	14	12	1	52	26	842
2011	Provides services to public	25	34	19	13	9	1	59	22	1562
2011	Does not provide services to public	28	35	18	11	6	1	64	18	1447

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	33	17	13	9	0	61	22	759
2018	Does not provide services to public	34	37	15	10	3	0	71	13	749
2017	Provides services to public	27	34	17	13	9	0	61	21	1027
2017	Does not provide services to public	36	36	14	10	4	0	72	14	928
2014	Provides services to public	21	30	16	17	16	0	51	33	807
2014	Does not provide services to public	22	31	21	15	12	0	53	26	842
2011	Provides services to public	24	37	17	14	8	0	61	22	1558
2011	Does not provide services to public	27	39	16	11	6	1	66	18	1446
2008	Provides services to public	33	41	12	9	4	1	75	13	1881
2008	Does not provide services to public	41	38	11	7	3	1	80	9	1506

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	21	19	15	14	2	0	51	30	766
2018	Does not provide services to public	30	28	19	13	5	4	0	61	20	755
2017	Provides services to public	28	22	19	14	13	5	0	53	28	1027
2017	Does not provide services to public	33	26	16	13	7	4	0	62	21	926
2014	Provides services to public	25	19	19	16	15	6	1	47	33	807
2014	Does not provide services to public	25	25	20	12	10	5	2	54	24	842
2011	Provides services to public	29	25	15	15	11	4	1	57	27	1558
2011	Does not provide services to public	30	25	16	12	10	6	1	60	23	1448
2008	Provides services to public	32	29	16	10	7	5	1	65	18	1878
2008	Does not provide services to public	36	28	16	10	5	4	1	68	16	1506

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	30	14	7	7	1	1	72	13	763
2018	Does not provide services to public	47	29	13	6	5	1	0	76	11	749
2017	Provides services to public	44	26	11	9	7	1	0	72	17	1026
2017	Does not provide services to public	49	29	10	6	3	2	1	81	9	928
2014	Provides services to public	48	25	10	8	8	1	1	74	16	805
2014	Does not provide services to public	51	26	11	4	5	2	2	79	10	842
2011	Provides services to public	37	34	14	9	6	2	0	72	14	1569
2011	Does not provide services to public	45	31	11	6	4	3	0	79	10	1448
2008	Provides services to public	38	34	13	8	5	3	0	73	13	1881
2008	Does not provide services to public	46	29	10	7	5	2	1	77	12	1506

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	27	14	11	8	0	0	66	19	765
2018	Does not provide services to public	43	32	9	10	6	0	0	75	16	745
2017	Provides services to public	39	31	10	10	9	0	0	70	20	1023
2017	Does not provide services to public	45	32	8	9	4	1	0	78	13	928
2014	Provides services to public	42	30	9	11	8	0	1	72	19	807
2014	Does not provide services to public	49	25	12	7	6	0	0	75	13	842
2011	Provides services to public	34	37	12	10	7	0	0	71	17	1568
2011	Does not provide services to public	41	38	8	7	6	1	0	79	13	1446
2008	Provides services to public	37	37	10	9	6	1	0	74	15	1879
2008	Does not provide services to public	44	32	9	10	5	1	0	76	15	1507

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	24	12	10	9	0	0	68	19	766
2018	Does not provide services to public	47	28	10	9	6	0	0	75	14	752
2017	Provides services to public	47	24	10	9	10	0	0	71	19	1021
2017	Does not provide services to public	56	26	7	7	4	0	0	82	10	925
2014	Provides services to public	49	25	9	7	8	1	1	75	15	805
2014	Does not provide services to public	58	20	10	7	6	0	0	78	12	841

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	27	19	11	7	8	0	60	20	767
2018	Does not provide services to public	27	34	17	10	5	6	0	65	17	757
2017	Provides services to public	30	29	16	8	8	10	1	65	17	1026
2017	Does not provide services to public	29	35	15	10	5	7	0	69	16	927
2014	Provides services to public	21	21	23	12	13	9	0	47	28	807
2014	Does not provide services to public	17	30	19	13	14	7	1	51	29	842
2011	Provides services to public	19	30	24	11	10	7	0	52	22	1568
2011	Does not provide services to public	19	31	21	13	8	7	1	54	23	1446

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	30	16	17	13	3	0	53	31	767
2018	Does not provide services to public	23	34	19	15	7	2	0	59	22	753
2017	Provides services to public	24	29	16	16	12	3	1	54	29	1024
2017	Does not provide services to public	25	36	17	14	7	2	0	62	21	928
2014	Provides services to public	15	21	18	20	23	3	0	37	44	807
2014	Does not provide services to public	14	24	21	19	18	4	1	40	38	841
2011	Provides services to public	16	27	23	17	15	2	0	44	33	1563
2011	Does not provide services to public	17	30	20	18	12	3	0	49	31	1443
2008	Provides services to public	22	33	18	14	9	4	0	58	23	1872
2008	Does not provide services to public	26	36	16	12	7	3	0	64	19	1504

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	25	20	18	17	6	0	42	37	764
2018	Does not provide services to public	14	30	19	21	9	5	0	47	33	757
2017	Provides services to public	15	24	18	20	15	6	1	42	38	1022
2017	Does not provide services to public	16	30	19	20	9	5	0	49	31	929
2014	Provides services to public	11	18	18	23	25	5	0	30	51	806
2014	Does not provide services to public	11	19	21	21	22	5	1	32	46	841
2011	Provides services to public	10	26	22	21	16	6	0	38	38	1560
2011	Does not provide services to public	9	28	23	20	11	8	0	41	35	1449
2008	Provides services to public	12	31	20	20	10	6	0	47	32	1877
2008	Does not provide services to public	13	37	17	16	9	7	1	55	27	1505

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	13	24	17	23	20	3	0	38	44	764
2018	Does not provide services to public	14	29	19	23	13	2	0	44	37	757
2017	Provides services to public	17	29	16	20	15	3	0	47	36	1024
2017	Does not provide services to public	16	32	15	21	13	3	0	49	35	924
2014	Provides services to public	12	19	17	19	29	4	0	32	50	806
2014	Does not provide services to public	9	24	15	27	22	3	1	34	51	839
2011	Provides services to public	12	30	17	21	16	3	0	44	38	1562
2011	Does not provide services to public	11	31	16	23	15	4	0	44	39	1449
2008	Provides services to public	17	39	14	19	8	3	0	57	28	1878
2008	Does not provide services to public	18	38	13	19	8	3	0	58	28	1506

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	29	17	19	15	0	49	34	767
2018	Does not provide services to public	26	36	16	13	8	0	63	21	758
2017	Provides services to public	21	32	18	15	15	0	53	30	1025
2017	Does not provide services to public	30	37	14	12	7	0	68	19	927
2014	Provides services to public	16	32	19	17	16	0	48	33	806
2014	Does not provide services to public	25	37	15	12	11	0	62	23	842
2011	Provides services to public	18	35	18	16	13	1	53	29	1571
2011	Does not provide services to public	24	38	18	12	8	0	62	20	1451

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	40	15	13	6	66	19	770
2018	Does not provide services to public	26	42	13	14	5	68	19	758
2017	Provides services to public	29	41	12	11	6	71	17	1025
2017	Does not provide services to public	31	40	13	12	5	70	17	927

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	9	15	21	21	21	12	2	28	49	765
2018	Does not provide services to public	14	20	20	20	12	13	2	40	37	757
2017	Provides services to public	8	15	17	21	21	17	1	29	51	1022
2017	Does not provide services to public	11	21	16	20	9	20	3	41	38	928
2014	Provides services to public	10	18	16	19	21	15	1	33	48	807
2014	Does not provide services to public	13	21	18	17	13	16	3	40	37	842

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	32	29	15	13	10	1	0	62	22	767
2018	Does not provide services to public	37	36	11	9	6	1	1	73	15	751
2017	Provides services to public	35	32	11	11	11	0	0	67	22	1027
2017	Does not provide services to public	41	34	11	8	5	1	0	75	13	927
2014	Provides services to public	37	34	10	10	8	1	1	72	18	807
2014	Does not provide services to public	46	28	11	8	6	1	0	75	14	842
2011	Provides services to public	31	35	16	11	6	0	0	67	17	1574
2011	Does not provide services to public	37	36	12	8	6	0	1	73	14	1448
2008	Provides services to public	31	37	12	11	7	0	0	69	19	1881
2008	Does not provide services to public	37	33	12	9	6	1	0	71	16	1506

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	29	38	14	7	4	3	4	72	12	72
2018	Does not provide services to public	23	38	16	7	4	4	7	69	13	224
2017	Provides services to public	20	38	16	14	8	2	2	61	22	102
2017	Does not provide services to public	27	32	15	10	4	6	7	67	16	242
2014	Provides services to public	18	41	15	12	10	1	3	62	23	96
2014	Does not provide services to public	36	27	14	8	7	1	6	68	17	212

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	46	9	21	11	0	0	60	32	768
2018	Does not provide services to public	21	46	10	16	6	0	1	68	22	758
2017	Provides services to public	17	40	10	22	10	0	0	58	32	1024
2017	Does not provide services to public	23	43	11	15	8	0	0	66	23	925
2014	Provides services to public	18	35	10	20	17	0	0	53	37	806
2014	Does not provide services to public	20	38	13	19	10	0	0	58	29	842
2011	Provides services to public	25	38	12	17	8	0	0	63	25	1571
2011	Does not provide services to public	26	40	14	12	6	1	1	67	19	1452
2008	Provides services to public	25	44	12	13	6	0	0	69	19	1877
2008	Does not provide services to public	28	41	10	13	5	0	1	70	19	1500

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	36	11	8	4	77	12	762
2018	Does not provide services to public	37	42	10	8	3	79	11	755
2017	Provides services to public	40	39	9	8	4	80	12	1027
2017	Does not provide services to public	39	40	9	8	4	80	12	926
2014	Provides services to public	42	36	11	8	4	78	12	806
2014	Does not provide services to public	38	37	11	9	5	75	14	842
2011	Provides services to public	45	35	9	6	4	80	11	1565
2011	Does not provide services to public	41	36	11	8	4	77	12	1448
2008	Provides services to public	42	38	11	6	3	80	8	1877
2008	Does not provide services to public	40	40	9	6	4	80	11	1506

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	47	34	7	8	4	81	12	757
2018	Does not provide services to public	44	39	8	7	2	83	9	747
2017	Provides services to public	48	35	6	7	4	83	11	1026
2017	Does not provide services to public	46	37	6	7	3	84	10	928
2014	Provides services to public	49	35	6	6	4	84	10	804
2014	Does not provide services to public	44	35	8	7	6	79	13	842
2011	Provides services to public	50	33	6	6	4	84	10	1573
2011	Does not provide services to public	43	40	7	6	3	83	10	1448
2008	Provides services to public	47	38	6	6	3	85	9	1882
2008	Does not provide services to public	45	40	7	5	3	85	8	1505

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	22	20	21	20	3	0	37	42	759
2018	Does not provide services to public	20	33	17	18	8	3	0	55	27	754
2017	Provides services to public	17	24	17	20	16	4	1	43	39	1027
2017	Does not provide services to public	22	35	16	16	9	3	0	59	25	927
2014	Provides services to public	11	24	17	19	21	5	1	38	43	807
2014	Does not provide services to public	15	22	21	20	14	4	2	40	37	840
2011	Provides services to public	18	29	18	17	15	3	0	49	33	1568
2011	Does not provide services to public	18	33	18	16	11	2	1	53	28	1448
2008	Provides services to public	19	36	18	16	9	2	1	56	25	1881
2008	Does not provide services to public	23	37	15	13	8	3	1	63	22	1504

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	21	15	20	25	3	2	37	48	761
2018	Does not provide services to public	20	34	14	15	13	2	2	57	29	757
2017	Provides services to public	14	21	15	19	25	4	3	38	46	1025
2017	Does not provide services to public	20	29	15	16	15	3	2	52	33	925
2014	Provides services to public	9	18	15	18	30	5	3	30	53	806
2014	Does not provide services to public	12	22	19	19	19	4	4	37	42	842
2011	Provides services to public	10	19	18	19	26	2	5	32	49	1570
2011	Does not provide services to public	12	28	17	17	19	3	4	43	39	1452
2008	Provides services to public	14	27	17	19	16	2	4	43	38	1881
2008	Does not provide services to public	20	33	13	16	13	3	3	56	31	1504

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	34	14	19	16	0	51	35	764
2018	Does not provide services to public	29	42	12	10	7	0	71	17	752
2017	Provides services to public	22	33	13	17	14	0	56	31	1025
2017	Does not provide services to public	31	40	11	11	7	0	71	18	926
2014	Provides services to public	16	33	12	18	21	1	49	39	804
2014	Does not provide services to public	25	41	10	11	11	1	68	22	842
2011	Provides services to public	23	36	15	14	11	1	60	25	1564
2011	Does not provide services to public	29	40	13	11	5	1	71	16	1444

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	31	19	16	15	50	31	758
2018	Does not provide services to public	33	36	16	8	6	70	14	752
2017	Provides services to public	23	32	17	14	13	55	28	1024
2017	Does not provide services to public	36	37	12	9	6	73	15	928
2014	Provides services to public	19	31	15	15	19	51	34	807
2014	Does not provide services to public	31	34	16	11	8	65	19	842

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	34	16	17	11	0	0	56	28	764
2018	Does not provide services to public	32	40	13	9	5	0	1	72	14	756
2017	Provides services to public	26	35	13	13	12	0	0	62	25	1026
2017	Does not provide services to public	36	37	12	9	5	0	0	74	14	927
2014	Provides services to public	23	31	15	16	14	1	0	54	31	805
2014	Does not provide services to public	32	33	15	12	8	0	0	65	20	841
2011	Provides services to public	28	39	13	11	7	0	0	68	19	1565
2011	Does not provide services to public	38	39	11	8	3	0	0	77	12	1446

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	13	30	22	19	13	3	44	33	762
2018	Does not provide services to public	20	41	21	9	5	3	63	15	757
2017	Provides services to public	16	30	21	17	13	4	47	30	1025
2017	Does not provide services to public	22	37	19	13	5	4	61	19	929

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	31	11	10	10	0	0	69	20	768
2018	Does not provide services to public	48	31	9	8	4	0	0	80	12	757
2017	Provides services to public	37	33	7	11	11	0	0	70	22	1026
2017	Does not provide services to public	49	31	9	7	4	0	1	80	11	928
2014	Provides services to public	30	32	11	14	12	0	0	63	26	806
2014	Does not provide services to public	44	27	11	11	6	1	1	72	17	841
2011	Provides services to public	32	36	13	9	8	1	1	69	18	1570
2011	Does not provide services to public	44	33	8	8	5	1	1	78	13	1448

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	25	20	19	15	19	1	45	35	768
2018	Does not provide services to public	32	31	17	11	8	1	64	19	758
2017	Provides services to public	24	25	17	17	16	1	49	34	1023
2017	Does not provide services to public	32	36	17	9	5	1	68	14	928
2014	Provides services to public	21	23	22	13	20	2	44	33	807
2014	Does not provide services to public	29	32	21	8	9	0	62	18	841
2011	Provides services to public	30	24	21	11	13	1	55	24	1567
2011	Does not provide services to public	32	34	19	9	6	1	66	15	1447
2008	Provides services to public	27	28	22	13	10	1	55	22	1881
2008	Does not provide services to public	31	35	20	8	5	1	67	12	1506

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Provides services to public	26	38	36	766
2018	Does not provide services to public	28	37	36	755
2017	Provides services to public	23	40	37	1027
2017	Does not provide services to public	26	37	37	929
2014	Provides services to public	24	39	38	806
2014	Does not provide services to public	27	37	36	842
2011	Provides services to public	21	48	32	1568
2011	Does not provide services to public	24	47	30	1449

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Provides services to public	15	21	41	10	9	5	201
2018	Does not provide services to public	17	46	18	3	12	4	206
2017	Provides services to public	19	23	31	7	14	6	233
2017	Does not provide services to public	19	31	19	6	21	3	239
2014	Provides services to public	25	11	28	15	9999	20	192
2014	Does not provide services to public	19	31	17	15	9999	18	210
2011	Provides services to public	30	14	35	9	9999	11	321
2011	Does not provide services to public	28	26	31	7	9999	9	343

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	44	40	8	5	2	1	84	8	765
2018	Does not provide services to public	45	42	7	5	1	0	87	6	758
2017	Provides services to public	43	39	9	5	4	0	82	8	1026
2017	Does not provide services to public	43	42	8	4	3	0	85	7	926
2014	Provides services to public	35	39	12	8	6	0	74	14	805
2014	Does not provide services to public	38	34	15	7	5	1	73	12	842
2011	Provides services to public	35	41	12	7	4	1	77	11	1571
2011	Does not provide services to public	35	42	13	5	3	2	79	8	1449
2008	Provides services to public	50	38	7	3	2	0	88	5	1874
2008	Does not provide services to public	47	38	8	4	2	1	85	6	1504

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	24	41	16	13	6	1	0	65	19	762
2018	Does not provide services to public	24	48	16	8	3	1	0	72	12	754
2017	Provides services to public	30	41	14	9	4	1	0	72	14	1026
2017	Does not provide services to public	30	42	15	9	4	1	0	72	13	929
2014	Provides services to public	17	31	19	17	14	2	0	49	32	806
2014	Does not provide services to public	15	31	21	19	10	3	1	48	30	842
2011	Provides services to public	24	41	17	11	6	1	0	66	17	1565
2011	Does not provide services to public	22	43	17	10	5	2	1	67	16	1447

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	14	32	33	13	5	1	2	19	48	767
2018	Does not provide services to public	13	29	34	15	7	1	2	22	43	757
2017	Provides services to public	17	29	30	13	8	0	2	22	47	1020
2017	Does not provide services to public	15	24	37	15	6	0	2	22	40	925
2014	Provides services to public	21	30	30	12	4	1	1	17	52	807
2014	Does not provide services to public	18	30	33	12	5	0	1	17	49	841
2011	Provides services to public	21	29	27	12	7	1	2	20	53	1556
2011	Does not provide services to public	16	30	32	12	7	0	2	20	47	1445
2008	Provides services to public	13	31	33	14	7	1	2	22	45	1862
2008	Does not provide services to public	10	27	37	17	7	1	2	25	38	1501

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	23	28	20	9	2	1	30	41	764
2018	Does not provide services to public	9	25	32	22	10	2	1	33	34	753
2017	Provides services to public	15	22	29	17	12	2	2	31	38	1020
2017	Does not provide services to public	9	21	33	21	12	2	3	34	31	921
2014	Provides services to public	25	27	26	14	5	1	2	19	54	805
2014	Does not provide services to public	19	25	31	13	8	2	2	22	46	836
2011	Provides services to public	18	23	27	15	10	4	3	27	44	1553
2011	Does not provide services to public	15	21	29	19	11	3	3	32	38	1443
2008	Provides services to public	9	19	31	23	11	3	3	36	30	1859
2008	Does not provide services to public	9	16	28	25	15	3	4	43	27	1493

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	23	31	19	9	1	2	29	39	765
2018	Does not provide services to public	15	26	30	17	8	1	2	26	43	754
2017	Provides services to public	16	23	29	16	10	1	4	28	41	1020
2017	Does not provide services to public	15	23	35	15	8	1	4	24	40	921
2014	Provides services to public	19	21	33	14	8	2	3	23	42	805
2014	Does not provide services to public	31	25	20	11	8	2	2	20	59	838
2011	Provides services to public	21	25	27	12	7	2	5	21	50	1555
2011	Does not provide services to public	20	23	28	15	7	3	4	24	46	1444
2008	Provides services to public	16	27	28	14	7	3	4	23	46	1857
2008	Does not provide services to public	14	22	30	19	9	2	4	30	38	1497

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	15	33	24	13	1	2	38	28	758
2018	Does not provide services to public	9	21	32	25	10	1	2	36	31	751
2017	Provides services to public	13	18	29	20	15	1	4	37	32	1017
2017	Does not provide services to public	10	19	34	23	11	1	2	35	30	918
2014	Provides services to public	21	18	29	21	7	1	3	30	40	802
2014	Does not provide services to public	22	18	31	18	10	0	1	28	40	833
2011	Provides services to public	15	19	32	18	9	2	5	29	36	1546
2011	Does not provide services to public	14	20	30	20	11	2	3	33	36	1440
2008	Provides services to public	10	18	35	22	10	1	4	34	30	1851
2008	Does not provide services to public	7	17	32	27	12	1	3	41	25	1497

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	28	23	24	14	7	2	2	22	53	766
2018	Does not provide services to public	14	27	31	16	8	1	2	25	42	754
2017	Provides services to public	25	24	23	12	12	2	3	25	51	1019
2017	Does not provide services to public	18	24	28	15	10	1	3	27	44	923
2014	Provides services to public	37	25	23	8	5	1	1	14	63	806
2014	Does not provide services to public	28	24	25	11	8	1	3	20	54	841
2011	Provides services to public	32	25	20	11	8	1	3	20	59	1557
2011	Does not provide services to public	21	25	27	13	9	1	3	23	49	1441
2008	Provides services to public	17	26	28	15	9	1	3	25	45	1861
2008	Does not provide services to public	14	21	30	19	11	1	3	31	37	1498

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	22	21	28	16	9	3	2	26	45	764
2018	Does not provide services to public	10	22	30	23	11	2	2	36	33	753
2017	Provides services to public	16	22	27	18	10	3	4	30	41	1019
2017	Does not provide services to public	9	18	30	23	13	3	4	39	29	922
2014	Provides services to public	20	18	26	20	9	3	4	31	41	805
2014	Does not provide services to public	12	17	29	24	13	2	3	39	31	838
2011	Provides services to public	14	22	28	20	9	2	4	31	39	1546
2011	Does not provide services to public	10	17	27	24	15	2	5	42	29	1437
2008	Provides services to public	12	25	29	19	10	2	3	31	39	1859
2008	Does not provide services to public	11	18	25	24	15	3	4	42	31	1491

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	26	32	11	4	1	1	15	53	767
2018	Does not provide services to public	12	25	37	17	6	1	2	24	38	757
2017	Provides services to public	24	27	30	11	6	1	1	17	52	1019
2017	Does not provide services to public	12	24	37	15	8	2	2	24	37	920
2014	Provides services to public	25	23	32	13	4	1	2	17	50	801
2014	Does not provide services to public	18	29	27	13	8	2	3	22	50	838

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	30	9	16	11	1	64	27	764
2018	Does not provide services to public	37	33	9	11	8	1	72	19	757
2017	Provides services to public	38	29	10	11	11	0	68	23	1026
2017	Does not provide services to public	44	30	8	10	7	1	75	17	928
2014	Provides services to public	36	32	10	11	9	1	69	21	807
2014	Does not provide services to public	41	30	8	10	9	1	73	19	840

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	37	40	8	11	4	0	77	15	767
2018	Does not provide services to public	48	33	7	8	3	1	82	11	759
2017	Provides services to public	38	37	9	10	5	0	75	16	1022
2017	Does not provide services to public	50	33	7	6	3	1	84	9	928
2014	Provides services to public	36	39	9	12	5	0	75	16	807
2014	Does not provide services to public	43	36	8	9	3	0	80	12	840

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	33	39	14	7	5	1	0	73	13	766
2018	Does not provide services to public	39	37	14	5	3	2	0	78	8	758

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	35	13	6	4	3	0	76	11	767
2018	Does not provide services to public	39	39	13	4	2	3	0	80	6	753
2017	Provides services to public	36	35	16	5	4	3	1	73	10	1022
2017	Does not provide services to public	39	35	15	4	3	5	0	78	7	926
2014	Provides services to public	36	36	16	5	3	4	1	75	8	806
2014	Does not provide services to public	36	32	20	3	2	7	1	74	5	840

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	35	39	12	7	5	2	75	12	765
2018	Does not provide services to public	37	42	13	4	1	2	81	5	753
2017	Provides services to public	37	38	12	8	4	1	76	12	1025
2017	Does not provide services to public	39	38	12	6	2	2	80	8	928
2014	Provides services to public	34	41	12	7	4	2	76	11	807
2014	Does not provide services to public	38	36	13	7	3	3	76	10	842
2011	Provides services to public	26	40	19	8	5	2	67	13	1564
2011	Does not provide services to public	29	41	17	5	4	3	73	10	1444

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	41	38	9	6	5	0	79	11	767
2018	Does not provide services to public	47	37	10	5	1	0	84	6	753
2017	Provides services to public	42	36	9	9	4	0	78	13	1022
2017	Does not provide services to public	48	36	8	6	3	0	84	8	928
2014	Provides services to public	37	37	11	9	6	0	74	15	805
2014	Does not provide services to public	37	40	11	7	5	0	77	12	841
2011	Provides services to public	32	40	14	9	5	0	72	14	1552
2011	Does not provide services to public	37	41	13	5	4	0	78	9	1444
2008	Provides services to public	34	43	11	8	3	1	77	11	1876
2008	Does not provide services to public	42	40	10	5	2	1	83	7	1505

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	28	20	15	12	5	2	50	29	767
2018	Does not provide services to public	22	33	19	11	7	4	3	59	20	758
2017	Provides services to public	23	28	16	12	14	5	2	55	28	1025
2017	Does not provide services to public	30	30	14	10	7	6	3	66	19	927
2014	Provides services to public	22	29	17	12	12	5	2	56	26	805
2014	Does not provide services to public	31	26	18	9	8	3	5	62	18	841

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	38	14	13	7	2	0	65	21	762
2018	Does not provide services to public	29	40	14	9	5	2	0	71	15	754
2017	Provides services to public	34	35	11	11	7	1	1	70	18	1024
2017	Does not provide services to public	37	35	12	8	5	3	1	74	13	926
2014	Provides services to public	32	37	13	9	6	2	1	71	15	805
2014	Does not provide services to public	37	34	15	4	5	3	1	74	10	842
2011	Provides services to public	33	38	10	9	5	3	1	74	15	1564
2011	Does not provide services to public	36	33	13	9	5	3	1	73	14	1443
2008	Provides services to public	34	36	11	9	5	4	1	74	14	1877
2008	Does not provide services to public	34	35	12	8	4	5	1	74	13	1505

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	34	22	10	5	1	0	62	16	760
2018	Does not provide services to public	29	39	18	9	4	1	0	69	13	750

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	18	20	21	14	18	8	1	42	35	761
2018	Does not provide services to public	18	24	20	14	13	8	2	47	31	756
2017	Provides services to public	19	24	17	16	16	8	1	47	35	1025
2017	Does not provide services to public	18	22	17	19	11	10	3	46	34	928
2014	Provides services to public	16	26	17	16	15	8	2	47	34	806
2014	Does not provide services to public	16	22	16	19	13	9	5	44	37	840
2011	Provides services to public	16	25	20	17	13	7	2	46	32	1565
2011	Does not provide services to public	16	24	20	17	12	10	2	45	32	1450

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	19	81	766
2018	Does not provide services to public	14	86	757

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	58	143
2018	Does not provide services to public	47	107

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	50	143
2018	Does not provide services to public	63	107

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	143
2018	Does not provide services to public	7	107

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	41	143
2018	Does not provide services to public	34	107

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	38	143
2018	Does not provide services to public	31	107

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	44	143
2018	Does not provide services to public	47	107

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	38	143
2018	Does not provide services to public	42	107

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	30	143
2018	Does not provide services to public	29	107

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	55	143
2018	Does not provide services to public	54	107

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	31	143
2018	Does not provide services to public	27	107

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	143
2018	Does not provide services to public	6	107

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	18	143
2018	Does not provide services to public	5	107

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	50	143
2018	Does not provide services to public	42	107

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	21	143
2018	Does not provide services to public	21	107

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	17	143
2018	Does not provide services to public	15	107

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	52	143
2018	Does not provide services to public	52	106

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	26	143
2018	Does not provide services to public	25	106

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	143
2018	Does not provide services to public	6	106

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	23	143
2018	Does not provide services to public	19	106

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	143
2018	Does not provide services to public	0	106

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	143
2018	Does not provide services to public	10	106

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	143
2018	Does not provide services to public	5	106

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	25	143
2018	Does not provide services to public	35	106

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	126
2018	Does not provide services to public	7	107

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	22	126
2018	Does not provide services to public	24	107

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	126
2018	Does not provide services to public	8	107

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	5	126
2018	Does not provide services to public	9	107

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	11	126
2018	Does not provide services to public	6	107

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	126
2018	Does not provide services to public	7	107

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	126
2018	Does not provide services to public	12	107

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	126
2018	Does not provide services to public	15	107

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	10	126
2018	Does not provide services to public	7	107

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	126
2018	Does not provide services to public	22	107

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	126
2018	Does not provide services to public	6	107

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	46	126
2018	Does not provide services to public	45	107

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	52	126
2018	Does not provide services to public	58	107

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	21	126
2018	Does not provide services to public	10	107

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	17	26	9	10	22	3	39	26	766
2018	Does not provide services to public	15	18	23	8	6	25	5	47	21	759
2017	Provides services to public	13	16	23	9	11	22	8	40	28	1026
2017	Does not provide services to public	16	14	18	6	6	31	9	51	19	928
2014	Provides services to public	13	15	23	9	8	25	6	41	25	806
2014	Does not provide services to public	13	17	23	5	7	30	5	46	19	841

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	31	18	11	7	9	1	60	20	766
2018	Does not provide services to public	28	33	19	10	3	7	0	66	14	757
2017	Provides services to public	25	28	20	7	8	10	1	60	18	1025
2017	Does not provide services to public	29	27	19	6	5	13	1	66	12	927
2014	Provides services to public	21	28	20	10	6	13	2	57	19	805
2014	Does not provide services to public	23	26	21	7	6	16	1	59	16	840
2011	Provides services to public	29	37	17	8	4	5	0	69	13	1556
2011	Does not provide services to public	31	35	17	6	3	7	0	72	10	1443

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	11	89	765
2018	Does not provide services to public	4	96	752

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	86
2018	Does not provide services to public	36	31

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	80	86
2018	Does not provide services to public	73	31

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	13	86
2018	Does not provide services to public	0	31

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	7	87
2018	Does not provide services to public	0	31

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	18	87
2018	Does not provide services to public	25	31

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	22	87
2018	Does not provide services to public	33	31

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	18	87
2018	Does not provide services to public	15	31

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	46	87
2018	Does not provide services to public	26	31

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	33	87
2018	Does not provide services to public	27	31

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	87
2018	Does not provide services to public	0	31

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	6	87
2018	Does not provide services to public	0	31

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	19	87
2018	Does not provide services to public	0	31

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	87
2018	Does not provide services to public	16	31

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	42	87
2018	Does not provide services to public	58	31

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	15	70
2018	Does not provide services to public	23	31

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	16	70
2018	Does not provide services to public	15	31

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	39	70
2018	Does not provide services to public	14	31

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	66	70
2018	Does not provide services to public	30	31

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	66	70
2018	Does not provide services to public	49	31

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	9	70
2018	Does not provide services to public	0	31

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	16	27	6	6	26	4	45	17	768
2018	Does not provide services to public	17	19	25	3	2	30	4	55	8	757
2017	Provides services to public	15	17	24	3	4	29	8	51	12	1027
2017	Does not provide services to public	17	14	21	3	2	37	7	55	8	928
2014	Provides services to public	16	16	25	3	3	30	7	51	10	806
2014	Does not provide services to public	13	14	26	1	3	36	6	48	8	841

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	28	22	7	5	10	2	62	13	766
2018	Does not provide services to public	29	33	20	4	1	11	1	71	6	756
2017	Provides services to public	29	29	17	5	4	14	2	69	10	1027
2017	Does not provide services to public	32	29	18	3	2	15	2	73	6	927
2014	Provides services to public	25	30	23	4	3	14	2	64	8	801
2014	Does not provide services to public	25	24	25	2	3	19	2	62	7	841
2011	Provides services to public	34	40	14	5	2	6	0	78	7	1562
2011	Does not provide services to public	36	37	13	3	1	8	0	80	5	1447

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	53	24	10	5	6	0	78	12	764
2018	Does not provide services to public	55	26	10	5	4	0	81	9	748
2017	Provides services to public	52	22	12	6	6	1	76	12	1025
2017	Does not provide services to public	63	22	8	3	3	1	86	6	928

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	39	40	11	5	4	0	80	10	767
2018	Does not provide services to public	52	36	7	3	1	1	89	4	751
2017	Provides services to public	36	41	11	7	4	0	77	12	1024
2017	Does not provide services to public	51	37	6	3	2	1	89	5	929

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	23	33	13	17	14	0	56	31	767
2018	Does not provide services to public	29	36	15	12	8	1	65	20	759
2017	Provides services to public	18	37	13	16	16	1	55	32	1025
2017	Does not provide services to public	23	42	14	13	7	2	66	20	926

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	19	24	20	14	23	0	43	36	766
2018	Does not provide services to public	18	28	23	13	17	1	46	30	758
2017	Provides services to public	17	18	19	17	27	1	36	45	1022
2017	Does not provide services to public	18	25	21	18	18	1	44	35	928

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	11	19	22	20	27	0	30	47	764
2018	Does not provide services to public	14	30	31	15	10	0	44	25	759
2017	Provides services to public	13	18	24	18	27	1	31	45	1022
2017	Does not provide services to public	18	29	27	15	9	0	48	25	926

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	26	26	14	12	2	47	27	760
2018	Does not provide services to public	19	31	25	15	9	1	50	24	753
2017	Provides services to public	22	24	22	14	14	4	48	29	1019
2017	Does not provide services to public	23	28	25	13	8	2	52	22	923

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	18	19	18	33	0	0	30	51	759
2018	Does not provide services to public	16	28	26	18	12	0	0	44	30	754
2017	Provides services to public	13	18	20	20	27	1	1	31	48	1022
2017	Does not provide services to public	17	29	22	16	15	0	2	46	31	928

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	20	10	3	3	0	10	82	7	760
2018	Does not provide services to public	44	26	13	7	4	1	5	75	12	752
2017	Provides services to public	49	21	9	4	3	1	13	81	8	1021
2017	Does not provide services to public	48	23	12	5	3	0	8	78	9	925

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	27	25	22	11	13	1	53	25	765
2018	Does not provide services to public	30	28	22	10	9	1	59	19	754
2017	Provides services to public	27	27	21	13	11	1	54	24	1018
2017	Does not provide services to public	31	32	21	10	6	0	63	16	926

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	20	35	21	13	10	1	1	56	23	761
2018	Does not provide services to public	22	42	22	9	4	1	1	65	13	756
2017	Provides services to public	25	30	22	12	9	0	2	57	21	1020
2017	Does not provide services to public	25	37	22	9	5	0	1	63	15	927

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	15	30	24	18	12	0	1	45	30	764
2018	Does not provide services to public	14	33	29	16	7	0	1	48	23	755
2017	Provides services to public	19	27	23	16	12	1	1	47	29	1020
2017	Does not provide services to public	18	31	27	13	9	1	1	50	23	923

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	25	30	23	13	9	0	1	55	22	764
2018	Does not provide services to public	23	28	27	12	8	0	1	52	20	754
2017	Provides services to public	24	29	23	13	9	0	1	54	22	1018
2017	Does not provide services to public	24	32	22	13	8	1	1	57	21	926

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	17	26	23	17	16	1	43	33	764
2018	Does not provide services to public	23	31	27	12	7	0	54	19	754
2017	Provides services to public	18	24	22	18	16	1	43	34	1015
2017	Does not provide services to public	26	34	22	10	7	1	61	17	924

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	43	24	14	9	9	1	68	18	764
2018	Does not provide services to public	53	26	12	4	4	2	80	8	752
2017	Provides services to public	45	22	17	8	6	2	68	14	1025
2017	Does not provide services to public	60	23	9	4	3	1	83	8	928

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	61	15	9	5	5	0	4	80	11	760
2018	Does not provide services to public	72	14	7	2	1	0	4	90	3	748

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	63	16	9	4	5	1	2	81	10	763
2018	Does not provide services to public	70	14	8	2	4	1	2	86	6	750
2017	Provides services to public	67	15	7	4	4	1	3	85	8	1024
2017	Does not provide services to public	77	10	5	3	2	0	2	90	5	928

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	25	15	4	2	0	79	6	766
2018	Does not provide services to public	55	28	10	3	3	1	84	6	756
2017	Provides services to public	52	30	10	3	3	2	83	7	1023
2017	Does not provide services to public	58	28	8	3	2	1	87	5	927

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	55	20	9	7	8	0	76	15	759
2018	Does not provide services to public	55	22	12	5	5	1	77	10	753
2017	Provides services to public	61	18	8	5	6	2	80	11	1020
2017	Does not provide services to public	63	21	7	5	3	1	85	8	921

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	54	7	4	2	0	33	91	3	759
2018	Does not provide services to public	46	15	7	2	0	31	88	3	752
2017	Provides services to public	52	8	3	2	1	34	91	4	1022
2017	Does not provide services to public	56	12	5	1	1	26	91	3	928

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	51	23	13	6	4	0	2	76	11	765
2018	Does not provide services to public	67	19	7	1	1	0	6	91	1	751
2017	Provides services to public	52	23	12	5	4	0	5	78	9	1023
2017	Does not provide services to public	73	15	3	2	0	1	7	94	2	918

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	68	16	6	3	4	0	3	86	8	767
2018	Does not provide services to public	69	14	7	3	4	0	3	86	8	755
2017	Provides services to public	62	18	7	4	5	1	4	84	9	1026
2017	Does not provide services to public	62	17	7	5	5	1	3	82	10	929

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	48	30	13	4	3	2	79	7	766
2018	Does not provide services to public	48	33	13	3	1	2	83	4	753
2017	Provides services to public	50	29	12	4	2	3	81	7	1025
2017	Does not provide services to public	53	29	10	3	2	2	84	5	928

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	12	27	32	18	12	39	29	769
2018	Does not provide services to public	14	34	35	12	5	48	17	757
2017	Provides services to public	10	23	38	17	12	34	29	1023
2017	Does not provide services to public	12	34	36	12	4	47	16	928

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	21	24	33	15	6	22	45	763
2018	Does not provide services to public	10	22	39	23	7	30	32	748
2017	Provides services to public	17	27	33	16	8	23	43	1020
2017	Does not provide services to public	7	23	41	20	8	28	30	925

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	26	23	22	12	15	1	26	74	768
2018	Does not provide services to public	26	28	22	11	12	1	26	74	756
2017	Provides services to public	24	20	20	13	20	2	25	75	1027
2017	Does not provide services to public	24	25	21	13	14	2	24	76	926

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	562
2018	Does not provide services to public	23	555
2017	Provides services to public	28	746
2017	Does not provide services to public	23	681

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	47	562
2018	Does not provide services to public	37	555
2017	Provides services to public	40	746
2017	Does not provide services to public	36	681

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	27	562
2018	Does not provide services to public	21	555
2017	Provides services to public	20	746
2017	Does not provide services to public	19	681

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	34	562
2018	Does not provide services to public	50	555
2017	Provides services to public	39	746
2017	Does not provide services to public	52	681

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	8	562
2018	Does not provide services to public	3	555
2017	Provides services to public	6	746
2017	Does not provide services to public	5	681

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	32	562
2018	Does not provide services to public	37	555

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Provides services to public	36	562
2018	Does not provide services to public	32	555
2017	Provides services to public	42	746
2017	Does not provide services to public	39	681

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Provides services to public	3	36	22	11	4	24	547
2018	Does not provide services to public	4	38	20	13	5	20	535
2017	Provides services to public	4	42	22	12	5	15	740
2017	Does not provide services to public	5	44	21	11	5	14	676

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Provides services to public	31	69	557
2018	Does not provide services to public	32	68	555

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	38	14	14	10	15	1	7	58	27	765
2018	Does not provide services to public	39	21	18	9	7	1	6	64	17	754

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	8	20	18	18	31	0	4	29	52	557
2018	Does not provide services to public	12	23	17	21	22	1	5	37	46	551
2017	Provides services to public	10	22	12	17	33	1	6	34	53	750
2017	Does not provide services to public	11	22	13	19	24	3	8	38	48	684

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Provides services to public	3	12	14	18	49	1	3	16	69	558
2018	Does not provide services to public	3	13	13	21	44	1	4	17	69	552
2017	Provides services to public	3	8	10	16	56	2	5	12	77	749
2017	Does not provide services to public	4	8	11	20	48	2	7	14	75	684

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack