2018 Public Service Employee Survey Results by Theme for Veterans Affairs Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 34 52 7 7 0 0 0 86 7 29
2018 IS-05 10 90 0 0 0 0 0 100 0 10
2017 IS 38 49 3 8 3 0 0 86 11 37
2017 IS-03 33 60 7 0 0 0 0 93 0 15
2017 IS-04 30 40 0 20 10 0 0 70 30 10
2014 IS 16 34 26 13 11 0 0 50 24 38
2014 IS-03 0 27 36 9 27 0 0 27 36 11
2014 IS-04 15 23 31 23 8 0 0 38 31 13
2011 IS 30 45 10 12 3 0 0 75 15 60
2011 IS-03 35 41 6 6 12 0 0 76 18 17
2011 IS-04 24 52 14 10 0 0 0 76 10 21
2011 IS-05 42 42 8 8 0 0 0 83 8 12
2008 IS 56 36 2 3 3 0 0 92 6 64
2008 IS-03 59 36 0 0 5 0 0 95 5 22
2008 IS-04 55 36 5 5 0 0 0 91 5 22
2008 IS-05 62 38 0 0 0 0 0 100 0 13

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 28 17 14 17 0 0 52 31 29
2018 IS-05 10 30 10 30 20 0 0 40 50 10
2017 IS 35 38 14 8 5 0 0 73 14 37
2017 IS-03 20 40 27 13 0 0 0 60 13 15
2017 IS-04 30 40 10 0 20 0 0 70 20 10

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 36 36 25 4 0 0 0 71 4 28
2018 IS-05 30 40 30 0 0 0 0 70 0 10
2017 IS 51 38 8 0 3 0 0 89 3 37
2017 IS-03 47 40 13 0 0 0 0 87 0 15
2017 IS-04 30 50 10 0 10 0 0 80 10 10
2014 IS 39 32 11 11 8 0 0 71 19 38
2014 IS-03 27 45 0 9 18 0 0 73 27 11
2014 IS-04 38 31 15 8 8 0 0 69 15 13
2011 IS 54 31 8 5 2 0 0 85 7 61
2011 IS-03 53 35 6 0 6 0 0 88 6 17
2011 IS-04 62 29 0 10 0 0 0 90 10 21
2011 IS-05 62 15 23 0 0 0 0 77 0 13

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 45 24 0 3 0 0 72 3 29
2018 IS-05 10 70 20 0 0 0 0 80 0 10
2017 IS 51 38 11 0 0 0 0 89 0 37
2017 IS-03 40 53 7 0 0 0 0 93 0 15
2017 IS-04 50 20 30 0 0 0 0 70 0 10
2014 IS 21 42 19 16 3 0 0 63 19 38
2014 IS-03 9 36 27 27 0 0 0 45 27 11
2014 IS-04 15 31 23 23 8 0 0 46 31 13
2011 IS 39 41 8 7 5 0 0 80 11 61
2011 IS-03 47 41 0 0 12 0 0 88 12 17
2011 IS-04 43 38 10 5 5 0 0 81 10 21
2011 IS-05 31 54 8 8 0 0 0 85 8 13
2008 IS 62 29 6 2 2 0 0 91 3 65
2008 IS-03 59 32 5 0 5 0 0 91 5 22
2008 IS-04 70 17 9 4 0 0 0 87 4 23
2008 IS-05 62 38 0 0 0 0 0 100 0 13

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 21 24 17 14 3 0 43 32 29
2018 IS-05 10 20 30 20 20 0 0 30 40 10
2017 IS 38 27 19 11 5 0 0 65 16 37
2017 IS-03 33 40 13 13 0 0 0 73 13 15
2017 IS-04 30 30 20 0 20 0 0 60 20 10
2014 IS 18 24 16 24 18 0 0 42 42 38
2014 IS-03 9 18 27 27 18 0 0 27 45 11
2014 IS-04 8 23 15 31 23 0 0 31 54 13
2011 IS 21 36 21 11 10 0 0 57 21 61
2011 IS-03 29 24 24 12 12 0 0 53 24 17
2011 IS-04 14 48 19 10 10 0 0 62 19 21
2011 IS-05 23 46 23 8 0 0 0 69 8 13

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 28 24 14 10 3 0 50 25 29
2018 IS-05 10 10 50 20 10 0 0 20 30 10
2017 IS 38 32 13 11 5 0 0 70 16 37
2017 IS-03 33 47 13 7 0 0 0 80 7 15
2017 IS-04 20 40 10 10 20 0 0 60 30 10
2014 IS 21 21 19 18 21 0 0 42 39 38
2014 IS-03 9 18 27 27 18 0 0 27 45 11
2014 IS-04 8 23 15 23 31 0 0 31 54 13
2011 IS 27 35 15 18 5 0 0 62 23 60
2011 IS-03 41 18 24 6 12 0 0 59 18 17
2011 IS-04 24 38 14 19 5 0 0 62 24 21
2011 IS-05 23 46 15 15 0 0 0 69 15 13
2008 IS 40 45 8 6 2 0 0 85 8 65
2008 IS-03 32 45 9 9 5 0 0 77 14 22
2008 IS-04 43 48 0 9 0 0 0 91 9 23
2008 IS-05 54 38 8 0 0 0 0 92 0 13

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 14 21 21 17 7 0 37 41 29
2018 IS-05 10 10 30 30 20 0 0 20 50 10
2017 IS 24 30 16 16 8 5 0 57 26 37
2017 IS-03 33 20 27 0 7 13 0 62 8 15
2017 IS-04 0 40 20 20 20 0 0 40 40 10
2014 IS 24 24 5 21 26 0 0 48 47 38
2014 IS-03 9 27 0 36 27 0 0 36 64 11
2014 IS-04 15 15 15 15 38 0 0 31 54 13
2011 IS 18 26 21 16 10 7 2 48 29 61
2011 IS-03 18 24 29 0 12 12 6 50 14 17
2011 IS-04 14 24 24 29 5 5 0 40 35 21
2011 IS-05 31 38 15 8 8 0 0 69 15 13
2008 IS 34 31 15 14 3 3 0 67 17 65
2008 IS-03 36 18 9 27 5 5 0 57 33 22
2008 IS-04 30 35 22 9 0 4 0 68 9 23
2008 IS-05 46 31 15 8 0 0 0 77 8 13
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 41 21 10 10 17 0 0 62 28 29
2018 IS-05 40 20 10 0 30 0 0 60 30 10
2017 IS 73 16 3 3 3 3 0 92 6 37
2017 IS-03 80 13 7 0 0 0 0 93 0 15
2017 IS-04 70 10 0 10 0 10 0 89 11 10
2014 IS 50 29 13 3 5 0 0 79 8 38
2014 IS-03 55 36 9 0 0 0 0 91 0 11
2014 IS-04 46 23 15 8 8 0 0 69 15 13
2011 IS 38 31 16 11 2 2 0 70 13 61
2011 IS-03 47 12 18 18 6 0 0 59 24 17
2011 IS-04 33 24 29 10 0 5 0 60 10 21
2011 IS-05 38 54 8 0 0 0 0 92 0 13
2008 IS 55 26 6 9 3 0 0 82 12 65
2008 IS-03 45 27 14 5 9 0 0 73 14 22
2008 IS-04 65 26 0 9 0 0 0 91 9 23
2008 IS-05 54 31 0 15 0 0 0 85 15 13

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 31 28 14 24 3 0 0 59 28 29
2018 IS-05 20 30 20 20 10 0 0 50 30 10
2017 IS 59 22 11 5 3 0 0 81 8 37
2017 IS-03 53 27 13 7 0 0 0 80 7 15
2017 IS-04 70 10 10 10 0 0 0 80 10 10
2014 IS 37 42 8 13 0 0 0 79 13 38
2014 IS-03 27 73 0 0 0 0 0 100 0 11
2014 IS-04 38 31 15 15 0 0 0 69 15 13
2011 IS 39 36 10 10 5 0 0 75 15 61
2011 IS-03 47 24 12 12 6 0 0 71 18 17
2011 IS-04 38 29 14 14 5 0 0 67 19 21
2011 IS-05 46 46 0 8 0 0 0 92 8 13
2008 IS 60 25 3 8 5 0 0 85 12 65
2008 IS-03 50 32 5 9 5 0 0 82 14 22
2008 IS-04 61 22 4 9 4 0 0 83 13 23
2008 IS-05 77 15 0 8 0 0 0 92 8 13

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 48 7 14 21 10 0 0 55 31 29
2018 IS-05 50 10 0 30 10 0 0 60 40 10
2017 IS 78 8 3 5 5 0 0 86 11 37
2017 IS-03 73 13 7 7 0 0 0 87 7 15
2017 IS-04 80 0 0 10 10 0 0 80 20 10
2014 IS 39 32 13 8 8 0 0 71 16 38
2014 IS-03 27 64 9 0 0 0 0 91 0 11
2014 IS-04 38 23 15 8 15 0 0 62 23 13

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 24 38 21 0 0 0 41 21 29
2018 IS-05 0 30 40 30 0 0 0 30 30 10
2017 IS 24 38 27 5 3 3 0 64 8 37
2017 IS-03 27 33 33 7 0 0 0 60 7 15
2017 IS-04 10 40 30 0 10 10 0 56 11 10
2014 IS 26 21 26 13 11 3 0 49 24 38
2014 IS-03 18 36 27 0 9 9 0 60 10 11
2014 IS-04 8 15 23 38 15 0 0 23 54 13
2011 IS 20 41 15 11 8 5 0 64 21 61
2011 IS-03 29 29 18 6 6 12 0 67 13 17
2011 IS-04 10 48 14 19 5 5 0 60 25 21
2011 IS-05 31 31 23 15 0 0 0 62 15 13

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 10 31 24 10 0 0 34 34 29
2018 IS-05 10 20 30 30 10 0 0 30 40 10
2017 IS 24 32 24 14 5 0 0 57 19 37
2017 IS-03 33 20 27 13 7 0 0 53 20 15
2017 IS-04 10 30 30 20 10 0 0 40 30 10
2014 IS 26 10 16 29 18 0 0 37 47 38
2014 IS-03 0 27 27 36 9 0 0 27 45 11
2014 IS-04 23 0 15 46 15 0 0 23 62 13
2011 IS 15 25 30 18 11 2 0 40 30 61
2011 IS-03 24 12 35 18 12 0 0 35 29 17
2011 IS-04 0 33 33 24 5 5 0 35 30 21
2011 IS-05 23 23 23 15 15 0 0 46 31 13
2008 IS 32 40 14 9 5 0 0 72 14 65
2008 IS-03 32 45 14 9 0 0 0 77 9 22
2008 IS-04 35 39 13 4 9 0 0 74 13 23
2008 IS-05 31 46 0 23 0 0 0 77 23 13

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 17 24 41 3 0 0 31 45 29
2018 IS-05 0 30 10 50 10 0 0 30 60 10
2017 IS 11 30 19 24 8 8 0 44 35 37
2017 IS-03 13 33 20 13 13 7 0 50 29 15
2017 IS-04 0 10 30 30 10 20 0 13 50 10
2014 IS 21 8 19 29 24 0 0 29 53 38
2014 IS-03 0 18 27 45 9 0 0 18 55 11
2014 IS-04 15 0 15 31 38 0 0 15 69 13
2011 IS 11 26 21 18 18 5 0 40 38 61
2011 IS-03 24 18 24 12 18 6 0 44 31 17
2011 IS-04 0 33 24 24 14 5 0 35 40 21
2011 IS-05 15 38 23 0 23 0 0 54 23 13
2008 IS 15 45 9 23 5 3 0 62 29 65
2008 IS-03 14 32 14 41 0 0 0 45 41 22
2008 IS-04 13 57 9 13 9 0 0 70 22 23
2008 IS-05 15 54 8 23 0 0 0 69 23 13

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 21 17 21 28 0 0 34 48 29
2018 IS-05 0 10 10 40 40 0 0 10 80 10
2017 IS 16 32 19 14 19 0 0 49 32 37
2017 IS-03 27 27 20 13 13 0 0 53 27 15
2017 IS-04 0 20 30 20 30 0 0 20 50 10
2014 IS 19 11 5 36 21 8 0 32 63 38
2014 IS-03 0 27 9 45 9 9 0 30 60 11
2014 IS-04 15 0 0 46 31 8 0 17 83 13
2011 IS 11 33 8 25 20 3 0 46 46 61
2011 IS-03 18 35 12 18 18 0 0 53 35 17
2011 IS-04 5 33 10 38 14 0 0 38 52 21
2011 IS-05 23 31 8 23 15 0 0 54 38 13
2008 IS 32 28 11 28 2 0 0 60 29 65
2008 IS-03 36 27 18 18 0 0 0 64 18 22
2008 IS-04 30 30 4 35 0 0 0 61 35 23
2008 IS-05 23 31 8 38 0 0 0 54 38 13
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 28 17 24 7 0 3 50 32 29
2018 IS-05 10 10 40 20 20 0 0 20 40 10
2017 IS 30 38 22 5 5 0 0 68 11 37
2017 IS-03 27 27 40 7 0 0 0 53 7 15
2017 IS-04 20 50 20 0 10 0 0 70 10 10
2014 IS 21 34 16 11 18 0 0 55 29 38
2014 IS-03 18 36 9 18 18 0 0 55 36 11
2014 IS-04 15 15 23 15 31 0 0 31 46 13
2011 IS 25 38 11 16 10 0 0 62 26 61
2011 IS-03 35 18 12 18 18 0 0 53 35 17
2011 IS-04 24 33 14 14 14 0 0 57 29 21
2011 IS-05 23 62 0 15 0 0 0 85 15 13

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 38 10 17 7 0 0 66 24 29
2018 IS-05 30 30 10 10 20 0 0 60 30 10
2017 IS 32 43 14 8 3 0 0 76 11 37
2017 IS-03 13 60 20 7 0 0 0 73 7 15
2017 IS-04 40 40 0 10 10 0 0 80 20 10

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 7 21 14 32 14 11 0 32 52 28
2018 IS-05 0 20 0 40 40 0 0 20 80 10
2017 IS 3 32 22 19 8 16 0 42 32 37
2017 IS-03 0 27 27 20 0 27 0 36 27 15
2017 IS-04 10 10 30 20 10 20 0 25 38 10
2014 IS 11 19 11 15 21 21 3 38 48 38
2014 IS-03 9 18 27 18 0 27 0 38 25 11
2014 IS-04 8 23 0 8 46 15 0 36 64 13

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 34 34 7 17 7 0 0 69 24 29
2018 IS-05 30 20 10 30 10 0 0 50 40 10
2017 IS 65 19 3 11 3 0 0 84 14 37
2017 IS-03 67 13 7 13 0 0 0 80 13 15
2017 IS-04 80 0 0 20 0 0 0 80 20 10
2014 IS 42 32 8 13 5 0 0 74 18 38
2014 IS-03 55 27 0 18 0 0 0 82 18 11
2014 IS-04 31 38 15 8 8 0 0 69 15 13
2011 IS 41 26 13 13 7 0 0 67 20 61
2011 IS-03 47 12 18 6 18 0 0 59 24 17
2011 IS-04 33 24 14 24 5 0 0 57 29 21
2011 IS-05 46 38 8 8 0 0 0 85 8 13
2008 IS 46 35 5 9 3 2 0 83 13 65
2008 IS-03 50 32 9 5 5 0 0 82 9 22
2008 IS-04 43 39 4 4 4 4 0 86 9 23
2008 IS-05 46 31 0 23 0 0 0 77 23 13

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 0 42 25 17 8 8 0 45 27 12
2017 IS 36 36 9 9 9 0 0 73 18 11
2014 IS 17 28 27 9 0 9 9 55 11 11

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 45 21 10 7 0 0 62 17 29
2018 IS-05 10 40 40 10 0 0 0 50 10 10
2017 IS 14 59 11 11 5 0 0 73 16 37
2017 IS-03 7 53 13 13 13 0 0 60 27 15
2017 IS-04 20 50 20 10 0 0 0 70 10 10
2014 IS 16 26 13 26 19 0 0 42 45 38
2014 IS-03 0 36 18 45 0 0 0 36 45 11
2014 IS-04 15 15 8 23 38 0 0 31 62 13
2011 IS 10 36 16 25 10 2 2 47 36 61
2011 IS-03 6 29 18 24 18 0 6 38 44 17
2011 IS-04 10 43 19 19 10 0 0 52 29 21
2011 IS-05 23 46 15 15 0 0 0 69 15 13
2008 IS 12 54 8 14 5 2 6 72 20 65
2008 IS-03 18 50 5 27 0 0 0 68 27 22
2008 IS-04 13 43 13 4 9 4 13 68 16 23
2008 IS-05 8 77 8 0 8 0 0 85 8 13

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 52 38 3 7 0 0 0 90 7 29
2018 IS-05 60 40 0 0 0 0 0 100 0 10
2017 IS 51 38 5 3 3 0 0 89 5 37
2017 IS-03 47 47 0 7 0 0 0 93 7 15
2017 IS-04 30 40 20 0 10 0 0 70 10 10
2014 IS 36 40 11 11 3 0 0 76 13 38
2014 IS-03 27 55 9 9 0 0 0 82 9 11
2014 IS-04 23 38 15 15 8 0 0 62 23 13
2011 IS 54 36 5 3 2 0 0 90 5 61
2011 IS-03 71 12 12 0 6 0 0 82 6 17
2011 IS-04 48 48 0 5 0 0 0 95 5 21
2011 IS-05 54 46 0 0 0 0 0 100 0 13
2008 IS 58 35 3 2 2 0 0 94 3 65
2008 IS-03 59 32 5 0 5 0 0 91 5 22
2008 IS-04 65 30 0 4 0 0 0 96 4 23
2008 IS-05 54 46 0 0 0 0 0 100 0 13

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 66 28 3 3 0 0 0 93 3 29
2018 IS-05 70 20 0 10 0 0 0 90 10 10
2017 IS 73 22 0 3 3 0 0 95 5 37
2017 IS-03 80 13 0 7 0 0 0 93 7 15
2017 IS-04 50 40 0 0 10 0 0 90 10 10
2014 IS 52 29 11 5 3 0 0 81 8 38
2014 IS-03 27 36 27 9 0 0 0 64 9 11
2014 IS-04 46 38 0 8 8 0 0 85 15 13
2011 IS 62 28 0 5 3 2 0 92 8 61
2011 IS-03 71 18 0 6 6 0 0 88 12 17
2011 IS-04 52 33 0 10 5 0 0 86 14 21
2011 IS-05 77 23 0 0 0 0 0 100 0 13
2008 IS 63 29 3 5 0 0 0 92 5 65
2008 IS-03 73 18 5 5 0 0 0 91 5 22
2008 IS-04 61 35 4 0 0 0 0 96 0 23
2008 IS-05 69 23 0 8 0 0 0 92 8 13

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 34 21 21 10 0 0 48 31 29
2018 IS-05 0 30 20 30 20 0 0 30 50 10
2017 IS 16 49 8 19 8 0 0 65 27 37
2017 IS-03 13 53 13 13 7 0 0 67 20 15
2017 IS-04 10 30 10 30 20 0 0 40 50 10
2014 IS 13 21 16 29 19 3 0 35 49 38
2014 IS-03 0 18 27 36 18 0 0 18 55 11
2014 IS-04 8 0 15 31 38 8 0 8 75 13
2011 IS 10 38 18 21 10 3 0 49 32 61
2011 IS-03 12 41 6 24 18 0 0 53 41 17
2011 IS-04 5 33 19 29 10 5 0 40 40 21
2011 IS-05 23 54 15 8 0 0 0 77 8 13
2008 IS 18 52 8 14 5 3 0 73 19 65
2008 IS-03 14 45 9 23 9 0 0 59 32 22
2008 IS-04 17 57 9 13 0 4 0 77 14 23
2008 IS-05 31 62 0 0 8 0 0 92 8 13

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 28 17 21 17 0 0 45 38 29
2018 IS-05 10 30 30 20 10 0 0 40 30 10
2017 IS 16 38 14 14 14 5 0 57 29 37
2017 IS-03 7 27 20 13 20 13 0 38 38 15
2017 IS-04 10 40 20 10 20 0 0 50 30 10
2014 IS 10 18 16 19 32 0 5 30 53 38
2014 IS-03 9 0 9 36 45 0 0 9 82 11
2014 IS-04 8 23 8 15 46 0 0 31 62 13
2011 IS 15 26 18 20 16 5 0 43 38 61
2011 IS-03 12 12 18 24 29 6 0 25 56 17
2011 IS-04 10 43 19 14 14 0 0 52 29 21
2011 IS-05 38 23 23 8 8 0 0 62 15 13
2008 IS 29 31 11 17 8 3 2 63 26 65
2008 IS-03 14 27 18 23 14 5 0 43 38 22
2008 IS-04 43 22 4 17 4 4 4 71 24 23
2008 IS-05 31 46 8 8 8 0 0 77 15 13

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 28 17 31 3 0 0 48 34 29
2018 IS-05 10 30 10 40 10 0 0 40 50 10
2017 IS 38 35 5 11 11 0 0 73 22 37
2017 IS-03 40 27 13 13 7 0 0 67 20 15
2017 IS-04 0 60 0 10 30 0 0 60 40 10
2014 IS 19 31 13 16 18 3 0 51 35 38
2014 IS-03 9 36 9 27 9 9 0 50 40 11
2014 IS-04 15 15 15 23 31 0 0 31 54 13
2011 IS 30 38 11 11 8 0 2 68 20 61
2011 IS-03 29 35 12 6 12 0 6 69 19 17
2011 IS-04 33 38 10 14 5 0 0 71 19 21
2011 IS-05 38 31 15 8 8 0 0 69 15 13

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 34 14 21 7 0 0 59 28 29
2018 IS-05 30 30 20 20 0 0 0 60 20 10
2017 IS 38 41 5 8 8 0 0 78 16 37
2017 IS-03 40 40 13 7 0 0 0 80 7 15
2017 IS-04 10 50 0 10 30 0 0 60 40 10
2014 IS 21 29 26 16 8 0 0 50 24 38
2014 IS-03 9 36 0 55 0 0 0 45 55 11
2014 IS-04 23 31 23 0 23 0 0 54 23 13

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 28 24 10 3 0 7 59 15 29
2018 IS-05 20 40 30 0 0 0 10 67 0 10
2017 IS 30 49 14 3 5 0 0 78 8 37
2017 IS-03 20 53 20 0 7 0 0 73 7 15
2017 IS-04 10 50 20 10 10 0 0 60 20 10
2014 IS 26 37 21 11 5 0 0 63 16 38
2014 IS-03 18 27 27 27 0 0 0 45 27 11
2014 IS-04 23 54 8 8 8 0 0 77 15 13
2011 IS 35 40 12 12 2 0 0 75 13 60
2011 IS-03 35 29 6 29 0 0 0 65 29 17
2011 IS-04 40 40 15 0 5 0 0 80 5 20
2011 IS-05 38 46 8 8 0 0 0 85 8 13

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 17 28 28 17 7 3 0 46 25 29
2018 IS-05 30 20 50 0 0 0 0 50 0 10
2017 IS 24 43 11 16 5 0 0 68 22 37
2017 IS-03 20 53 20 7 0 0 0 73 7 15
2017 IS-04 10 30 10 30 20 0 0 40 50 10

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 43 32 14 11 0 0 0 75 11 28
2018 IS-05 30 50 10 10 0 0 0 80 10 10
2017 IS 51 30 8 8 3 0 0 81 11 37
2017 IS-03 47 27 13 13 0 0 0 73 13 15
2017 IS-04 60 30 0 0 10 0 0 90 10 10
2014 IS 13 34 19 18 16 0 0 48 34 38
2014 IS-03 9 27 9 18 36 0 0 36 55 11
2014 IS-04 8 38 23 31 0 0 0 46 31 13
2011 IS 27 52 5 12 5 0 0 78 17 60
2011 IS-03 35 41 6 12 6 0 0 76 18 17
2011 IS-04 19 62 5 10 5 0 0 81 14 21
2011 IS-05 38 46 8 8 0 0 0 85 8 13

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 34 28 21 10 7 0 0 62 17 29
2018 IS-05 20 50 10 20 0 0 0 70 20 10
2017 IS 25 39 22 11 3 0 0 64 14 36
2017 IS-03 27 33 33 7 0 0 0 60 7 15
2014 IS 16 32 21 26 5 0 0 48 31 38
2014 IS-03 36 18 36 0 9 0 0 55 9 11
2014 IS-04 0 38 8 46 8 0 0 38 54 13
2011 IS 16 30 34 13 7 0 0 46 20 61
2011 IS-03 35 35 24 0 6 0 0 71 6 17
2011 IS-04 10 43 19 24 5 0 0 52 29 21
2011 IS-05 15 8 62 8 8 0 0 23 15 13
2008 IS 15 40 28 12 5 0 0 55 17 65
2008 IS-03 27 45 23 5 0 0 0 73 5 22
2008 IS-04 9 26 43 22 0 0 0 35 22 23
2008 IS-05 8 38 23 8 23 0 0 46 31 13

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 IS 41 21 38 29
2018 IS-05 60 0 40 10
2017 IS 24 51 24 37
2017 IS-03 20 67 13 15
2017 IS-04 30 30 40 10
2014 IS 32 21 47 38
2014 IS-03 36 27 36 11
2014 IS-04 15 8 77 13
2011 IS 33 34 33 61
2011 IS-03 24 41 35 17
2011 IS-04 33 24 43 21
2011 IS-05 38 46 15 13

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 IS 0 42 50 8 0 0 12
2014 IS 8 8 66 0 9999 17 12
2011 IS 5 35 35 5 9999 20 20
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 38 48 10 3 0 0 0 86 3 29
2018 IS-05 50 40 10 0 0 0 0 90 0 10
2017 IS 42 42 14 3 0 0 0 83 3 36
2017 IS-03 27 53 20 0 0 0 0 80 0 15
2014 IS 18 53 24 3 3 0 0 71 5 38
2014 IS-03 9 82 9 0 0 0 0 91 0 11
2014 IS-04 8 46 31 8 8 0 0 54 15 13
2011 IS 34 39 15 7 3 2 0 75 10 61
2011 IS-03 35 35 12 0 12 6 0 75 13 17
2011 IS-04 33 33 19 14 0 0 0 67 14 21
2011 IS-05 38 54 8 0 0 0 0 92 0 13
2008 IS 60 32 5 2 2 0 0 92 3 65
2008 IS-03 50 45 0 0 5 0 0 95 5 22
2008 IS-04 61 30 4 4 0 0 0 91 4 23
2008 IS-05 85 15 0 0 0 0 0 100 0 13

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 21 31 28 0 0 0 41 28 29
2018 IS-05 20 10 40 30 0 0 0 30 30 10
2017 IS 22 49 14 11 5 0 0 70 16 37
2017 IS-03 20 67 7 7 0 0 0 87 7 15
2017 IS-04 0 50 20 10 20 0 0 50 30 10
2014 IS 16 19 16 34 16 0 0 34 50 38
2014 IS-03 0 27 9 45 18 0 0 27 64 11
2014 IS-04 8 15 31 23 23 0 0 23 46 13
2011 IS 26 38 10 20 7 0 0 64 26 61
2011 IS-03 29 35 12 18 6 0 0 65 24 17
2011 IS-04 29 33 10 24 5 0 0 62 29 21
2011 IS-05 38 38 0 15 8 0 0 77 23 13

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 31 45 7 3 0 0 10 45 29
2018 IS-05 30 30 40 0 0 0 0 0 60 10
2017 IS 19 24 43 13 0 0 0 13 43 37
2017 IS-03 13 27 40 20 0 0 0 20 40 15
2017 IS-04 20 20 50 10 0 0 0 10 40 10
2014 IS 34 45 21 0 0 0 0 0 79 38
2014 IS-03 18 73 9 0 0 0 0 0 91 11
2014 IS-04 46 38 15 0 0 0 0 0 85 13
2011 IS 28 33 28 5 5 0 2 10 62 61
2011 IS-03 18 18 47 6 6 0 6 13 38 17
2011 IS-04 43 33 19 5 0 0 0 5 76 21
2011 IS-05 23 38 31 0 8 0 0 8 62 13
2008 IS 18 23 35 17 2 0 5 19 44 65
2008 IS-03 23 14 36 23 0 0 5 24 38 22
2008 IS-04 17 26 35 13 0 0 9 14 48 23
2008 IS-05 15 38 31 15 0 0 0 15 54 13

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 38 17 21 3 0 0 24 59 29
2018 IS-05 30 60 0 10 0 0 0 10 90 10
2017 IS 8 41 30 16 3 3 0 19 50 37
2017 IS-03 0 47 20 20 7 7 0 29 50 15
2017 IS-04 20 30 40 10 0 0 0 10 50 10
2014 IS 24 47 15 11 0 0 3 11 73 38
2014 IS-03 18 64 18 0 0 0 0 0 82 11
2014 IS-04 31 54 15 0 0 0 0 0 85 13
2011 IS 23 26 30 11 7 0 3 19 51 61
2011 IS-03 6 24 24 24 12 0 12 40 33 17
2011 IS-04 38 24 38 0 0 0 0 0 62 21
2011 IS-05 23 31 23 15 8 0 0 23 54 13
2008 IS 11 17 35 15 15 0 6 33 30 65
2008 IS-03 0 9 36 27 18 0 9 50 10 22
2008 IS-04 17 26 22 9 17 0 9 29 48 23
2008 IS-05 15 8 62 8 8 0 0 15 23 13

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 34 38 10 14 3 0 0 17 72 29
2018 IS-05 40 30 0 30 0 0 0 30 70 10
2017 IS 32 41 16 5 3 0 3 8 75 37
2017 IS-03 27 40 20 0 7 0 7 7 71 15
2017 IS-04 40 50 10 0 0 0 0 0 90 10
2014 IS 45 16 21 11 5 0 3 16 62 38
2014 IS-03 45 36 9 9 0 0 0 9 82 11
2014 IS-04 46 15 15 23 0 0 0 23 62 13
2011 IS 52 18 20 2 7 0 2 8 72 61
2011 IS-03 35 24 24 6 6 0 6 13 63 17
2011 IS-04 62 10 24 0 5 0 0 5 71 21
2011 IS-05 54 23 15 0 8 0 0 8 77 13
2008 IS 43 32 12 5 5 0 3 10 78 65
2008 IS-03 36 36 9 5 14 0 0 18 73 22
2008 IS-04 39 35 17 4 0 0 4 5 77 23
2008 IS-05 46 38 15 0 0 0 0 0 85 13

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 21 45 10 3 0 0 14 41 29
2018 IS-05 30 40 20 10 0 0 0 10 70 10
2017 IS 14 35 35 14 3 0 0 16 49 37
2017 IS-03 0 27 47 20 7 0 0 27 27 15
2017 IS-04 20 40 20 20 0 0 0 20 60 10
2014 IS 44 16 34 3 3 0 0 5 60 38
2014 IS-03 18 36 45 0 0 0 0 0 55 11
2014 IS-04 69 8 23 0 0 0 0 0 77 13
2011 IS 22 25 38 7 7 0 2 14 47 60
2011 IS-03 12 18 47 6 12 0 6 19 31 17
2011 IS-04 20 35 45 0 0 0 0 0 55 20
2011 IS-05 23 38 23 8 8 0 0 15 62 13
2008 IS 23 31 29 9 5 2 2 14 56 65
2008 IS-03 9 27 36 18 5 5 0 24 38 22
2008 IS-04 30 30 30 4 0 0 4 5 64 23
2008 IS-05 23 46 31 0 0 0 0 0 69 13

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 24 28 17 7 0 0 24 48 29
2018 IS-05 20 30 20 30 0 0 0 30 50 10
2017 IS 28 19 31 14 8 0 0 22 47 36
2017 IS-03 14 14 29 21 21 0 0 43 29 14
2017 IS-04 20 30 40 10 0 0 0 10 50 10
2014 IS 39 26 24 0 5 3 3 6 69 38
2014 IS-03 18 45 27 0 9 0 0 9 64 11
2014 IS-04 77 15 8 0 0 0 0 0 92 13
2011 IS 34 20 25 10 8 0 3 19 56 61
2011 IS-03 18 29 18 12 18 0 6 31 50 17
2011 IS-04 43 19 38 0 0 0 0 0 62 21
2011 IS-05 38 23 15 15 8 0 0 23 62 13
2008 IS 25 20 31 15 0 2 8 17 49 65
2008 IS-03 14 32 32 14 0 0 9 15 50 22
2008 IS-04 30 13 26 22 0 0 9 24 48 23
2008 IS-05 38 8 38 15 0 0 0 15 46 13

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 21 21 17 10 3 3 30 48 29
2018 IS-05 20 30 0 30 10 0 10 44 56 10
2017 IS 14 27 35 19 5 0 0 24 41 37
2017 IS-03 0 33 33 20 13 0 0 33 33 15
2017 IS-04 20 30 40 10 0 0 0 10 50 10
2014 IS 34 29 13 13 5 3 3 20 67 38
2014 IS-03 36 36 9 9 9 0 0 18 73 11
2014 IS-04 38 38 8 15 0 0 0 15 77 13
2011 IS 15 21 23 30 8 0 3 39 37 61
2011 IS-03 6 6 24 47 6 0 12 60 13 17
2011 IS-04 24 29 33 14 0 0 0 14 52 21
2011 IS-05 15 23 15 23 23 0 0 46 38 13
2008 IS 27 9 16 31 11 3 3 45 38 64
2008 IS-03 5 9 14 59 5 5 5 70 15 22
2008 IS-04 50 5 9 18 14 0 5 33 57 22
2008 IS-05 23 8 31 23 15 0 0 38 31 13

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 31 17 28 24 0 0 0 24 48 29
2018 IS-05 40 10 20 30 0 0 0 30 50 10
2017 IS 22 27 38 8 5 0 0 14 49 37
2017 IS-03 7 40 27 13 13 0 0 27 47 15
2017 IS-04 30 30 40 0 0 0 0 0 60 10
2014 IS 29 21 26 8 11 3 3 19 53 38
2014 IS-03 36 18 36 9 0 0 0 9 55 11
2014 IS-04 31 15 31 8 8 0 8 17 50 13

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 21 14 24 17 0 0 45 41 29
2018 IS-05 20 20 0 30 30 0 0 40 60 10
2017 IS 30 35 11 11 11 3 0 67 22 37
2017 IS-03 27 47 13 7 7 0 0 73 13 15
2017 IS-04 40 10 10 10 20 10 0 56 33 10
2014 IS 37 37 3 16 8 0 0 74 24 38
2014 IS-03 27 64 0 9 0 0 0 91 9 11
2014 IS-04 38 23 8 8 23 0 0 62 31 13

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 28 17 14 10 3 0 57 25 29
2018 IS-05 10 30 20 20 20 0 0 40 40 10
2017 IS 38 41 5 8 8 0 0 78 16 37
2017 IS-03 33 47 0 13 7 0 0 80 20 15
2017 IS-04 60 20 10 0 10 0 0 80 10 10
2014 IS 47 40 8 5 0 0 0 87 5 38
2014 IS-03 36 45 18 0 0 0 0 82 0 11
2014 IS-04 46 31 8 15 0 0 0 77 15 13

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 31 17 24 21 3 3 0 50 25 29
2018 IS-05 20 30 20 30 0 0 0 50 30 10

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 38 28 3 0 3 0 68 4 29
2018 IS-05 30 20 40 0 0 10 0 56 0 10
2017 IS 43 35 14 3 0 5 0 83 3 37
2017 IS-03 27 47 13 7 0 7 0 79 7 15
2017 IS-04 50 20 30 0 0 0 0 70 0 10
2014 IS 34 26 13 13 5 8 0 65 20 38
2014 IS-03 27 27 9 18 0 18 0 67 22 11
2014 IS-04 23 23 15 15 15 8 0 50 33 13

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 34 34 24 3 3 0 0 69 7 29
2018 IS-05 20 40 40 0 0 0 0 60 0 10
2017 IS 43 43 5 5 3 0 0 86 8 37
2017 IS-03 40 40 13 7 0 0 0 80 7 15
2017 IS-04 30 60 0 0 10 0 0 90 10 10
2014 IS 39 32 11 11 5 3 0 73 16 38
2014 IS-03 18 45 27 0 0 9 0 70 0 11
2014 IS-04 31 23 0 31 15 0 0 54 46 13
2011 IS 36 38 8 8 7 3 0 76 15 61
2011 IS-03 24 35 24 6 6 6 0 63 13 17
2011 IS-04 38 29 5 10 14 5 0 70 25 21
2011 IS-05 54 38 0 8 0 0 0 92 8 13

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 34 38 14 3 10 0 0 72 14 29
2018 IS-05 30 40 20 10 0 0 0 70 10 10
2017 IS 57 30 8 5 0 0 0 86 5 37
2017 IS-03 47 40 13 0 0 0 0 87 0 15
2017 IS-04 50 30 0 20 0 0 0 80 20 10
2014 IS 34 37 13 13 3 0 0 71 16 38
2014 IS-03 9 73 18 0 0 0 0 82 0 11
2014 IS-04 23 15 15 38 8 0 0 38 46 13
2011 IS 36 44 13 3 3 0 0 80 7 61
2011 IS-03 41 29 24 0 6 0 0 71 6 17
2011 IS-04 33 52 5 5 5 0 0 86 10 21
2011 IS-05 54 31 15 0 0 0 0 85 0 13
2008 IS 48 45 5 2 2 0 0 92 3 65
2008 IS-03 55 36 9 0 0 0 0 91 0 22
2008 IS-04 43 52 0 0 4 0 0 96 4 23
2008 IS-05 46 54 0 0 0 0 0 100 0 13

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 24 14 21 21 3 3 41 44 29
2018 IS-05 10 10 10 40 30 0 0 20 70 10
2017 IS 14 38 8 16 14 3 8 58 33 37
2017 IS-03 13 47 7 13 13 0 7 64 29 15
2017 IS-04 10 30 0 10 20 10 20 57 43 10
2014 IS 37 29 10 11 5 8 0 71 17 38
2014 IS-03 18 36 18 0 0 27 0 75 0 11
2014 IS-04 38 15 8 23 15 0 0 54 38 13

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 31 24 14 21 10 0 0 55 31 29
2018 IS-05 30 20 20 20 10 0 0 50 30 10
2017 IS 35 30 8 16 11 0 0 65 27 37
2017 IS-03 20 33 20 7 20 0 0 53 27 15
2017 IS-04 40 30 0 30 0 0 0 70 30 10
2014 IS 26 37 13 11 8 5 0 66 20 38
2014 IS-03 27 36 18 0 9 9 0 70 10 11
2014 IS-04 15 38 15 23 8 0 0 54 31 13
2011 IS 42 27 12 13 3 2 2 71 17 60
2011 IS-03 41 24 6 18 6 6 0 69 25 17
2011 IS-04 40 30 15 10 5 0 0 70 15 20
2011 IS-05 54 31 8 8 0 0 0 85 8 13
2008 IS 46 23 11 11 5 5 0 73 16 65
2008 IS-03 41 18 18 14 0 9 0 65 15 22
2008 IS-04 52 22 9 9 4 4 0 77 14 23
2008 IS-05 62 31 0 8 0 0 0 92 8 13

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 31 24 21 0 0 0 55 21 29
2018 IS-05 30 30 20 20 0 0 0 60 20 10

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 24 7 17 31 10 0 38 54 29
2018 IS-05 20 0 10 40 30 0 0 20 70 10
2017 IS 11 27 8 32 14 3 5 41 50 37
2017 IS-03 0 27 7 47 7 7 7 31 62 15
2017 IS-04 10 20 0 40 30 0 0 30 70 10
2014 IS 11 21 18 18 19 8 5 37 42 38
2014 IS-03 0 27 27 9 18 18 0 33 33 11
2014 IS-04 23 8 8 31 31 0 0 31 62 13
2011 IS 15 16 23 16 16 13 0 36 38 61
2011 IS-03 18 12 35 0 24 12 0 33 27 17
2011 IS-04 14 24 14 24 19 5 0 40 45 21
2011 IS-05 15 15 31 38 0 0 0 31 38 13

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 34 66 29

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 IS 50 10

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 IS 50 10

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 IS 50 10

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 IS 0 10

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 10 24 10 14 24 3 33 33 29
2018 IS-05 0 20 10 10 30 30 0 29 57 10
2017 IS 19 19 16 11 8 22 5 52 26 37
2017 IS-03 13 20 20 7 13 27 0 45 27 15
2017 IS-04 10 20 10 20 10 20 10 43 43 10
2014 IS 18 3 26 11 5 32 5 33 25 38
2014 IS-03 18 0 9 9 0 64 0 50 25 11
2014 IS-04 15 0 38 23 15 8 0 17 42 13

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 21 21 14 7 10 0 54 23 29
2018 IS-05 10 10 20 30 10 20 0 25 50 10
2017 IS 30 24 24 8 3 11 0 61 12 37
2017 IS-03 13 40 33 0 0 13 0 62 0 15
2017 IS-04 30 10 10 20 10 20 0 50 38 10
2014 IS 23 21 21 11 5 19 0 55 19 38
2014 IS-03 18 9 18 18 0 36 0 43 29 11
2014 IS-04 15 23 23 15 15 8 0 42 33 13
2011 IS 21 34 18 10 0 15 2 67 12 61
2011 IS-03 24 29 18 6 0 24 0 69 8 17
2011 IS-04 14 48 14 19 0 5 0 65 20 21
2011 IS-05 31 31 31 0 0 8 0 67 0 13

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 7 24 28 7 7 24 3 43 19 29
2018 IS-05 0 20 30 10 10 30 0 29 29 10
2017 IS 14 8 24 5 5 41 3 38 19 37
2017 IS-03 7 13 40 0 0 40 0 33 0 15
2017 IS-04 0 0 20 10 10 60 0 0 50 10
2014 IS 21 8 26 5 5 32 3 44 16 38
2014 IS-03 18 0 9 9 0 64 0 50 25 11
2014 IS-04 15 15 31 8 15 15 0 36 27 13

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 21 38 24 3 3 10 0 65 8 29
2018 IS-05 10 30 30 0 10 20 0 50 13 10
2017 IS 35 32 16 3 3 11 0 76 6 37
2017 IS-03 20 53 13 0 0 13 0 85 0 15
2017 IS-04 30 30 20 0 10 10 0 67 11 10
2014 IS 19 21 26 5 5 21 3 52 14 38
2014 IS-03 18 9 18 9 0 45 0 50 17 11
2014 IS-04 15 23 31 8 15 8 0 42 25 13
2011 IS 28 39 15 10 0 8 0 73 11 61
2011 IS-03 29 41 12 6 0 12 0 80 7 17
2011 IS-04 29 43 19 10 0 0 0 71 10 21
2011 IS-05 38 38 15 0 0 8 0 83 0 13
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 52 10 17 10 7 3 0 64 18 29
2018 IS-05 60 10 10 10 10 0 0 70 20 10
2017 IS 76 5 14 3 3 0 0 81 5 37
2017 IS-03 73 7 20 0 0 0 0 80 0 15
2017 IS-04 70 10 0 10 10 0 0 80 20 10

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 38 34 21 7 0 0 0 72 7 29
2018 IS-05 20 30 30 20 0 0 0 50 20 10
2017 IS 38 49 3 3 3 5 0 91 6 37
2017 IS-03 20 67 0 7 0 7 0 93 7 15
2017 IS-04 40 50 10 0 0 0 0 90 0 10

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 28 14 21 14 0 0 52 34 29
2018 IS-05 0 30 20 50 0 0 0 30 50 10
2017 IS 14 51 19 5 8 3 0 67 14 37
2017 IS-03 7 60 13 7 7 7 0 71 14 15
2017 IS-04 30 30 20 0 20 0 0 60 20 10

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 24 21 10 21 0 0 48 31 29
2018 IS-05 30 30 10 0 30 0 0 60 30 10
2017 IS 22 19 19 19 19 0 3 42 39 37
2017 IS-03 33 20 7 33 7 0 0 53 40 15
2017 IS-04 10 30 40 0 20 0 0 40 20 10

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 31 38 3 17 0 0 41 21 29
2018 IS-05 10 10 60 0 20 0 0 20 20 10
2017 IS 3 35 27 27 8 0 0 38 35 37
2017 IS-03 7 47 27 13 7 0 0 53 20 15
2017 IS-04 0 40 40 10 10 0 0 40 20 10

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 7 28 38 14 14 0 0 34 28 29
2018 IS-05 0 10 50 30 10 0 0 10 40 10
2017 IS 3 27 41 19 11 0 0 30 30 37
2017 IS-03 7 33 53 0 7 0 0 40 7 15
2017 IS-04 0 30 40 20 10 0 0 30 30 10

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 10 21 24 17 24 0 3 32 43 29
2018 IS-05 20 0 40 10 30 0 0 20 40 10
2017 IS 5 35 16 27 16 0 0 41 43 37
2017 IS-03 13 47 13 13 13 0 0 60 27 15
2017 IS-04 0 30 30 30 10 0 0 30 40 10

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 38 28 17 7 10 0 0 66 17 29
2018 IS-05 30 30 10 10 20 0 0 60 30 10
2017 IS 36 33 19 6 6 0 0 69 11 36
2017 IS-03 40 40 13 7 0 0 0 80 7 15
2017 IS-04 40 30 20 0 10 0 0 70 10 10

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 32 25 25 0 18 0 0 57 18 28
2018 IS-05 20 30 20 0 30 0 0 50 30 10
2017 IS 16 41 16 22 5 0 0 57 27 37
2017 IS-03 20 47 20 13 0 0 0 67 13 15
2017 IS-04 10 50 20 10 10 0 0 60 20 10

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 7 45 31 10 7 0 0 52 17 29
2018 IS-05 0 50 20 10 20 0 0 50 30 10
2017 IS 19 35 22 16 8 0 0 54 24 37
2017 IS-03 20 47 20 7 7 0 0 67 13 15
2017 IS-04 10 30 10 30 20 0 0 40 50 10

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 7 31 34 17 10 0 0 38 28 29
2018 IS-05 0 0 50 30 20 0 0 0 50 10
2017 IS 13 27 27 16 16 0 0 41 32 37
2017 IS-03 13 47 27 7 7 0 0 60 13 15
2017 IS-04 0 20 40 20 20 0 0 20 40 10

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 17 17 31 21 0 0 31 52 29
2018 IS-05 0 0 20 40 40 0 0 0 80 10
2017 IS 14 38 16 22 11 0 0 51 32 37
2017 IS-03 27 40 13 13 7 0 0 67 20 15
2017 IS-04 0 40 20 20 20 0 0 40 40 10

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 31 24 24 14 7 0 0 55 21 29
2018 IS-05 30 30 20 10 10 0 0 60 20 10
2017 IS 27 32 19 16 5 0 0 59 22 37
2017 IS-03 27 47 27 0 0 0 0 73 0 15
2017 IS-04 10 50 20 10 10 0 0 60 20 10

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 41 28 17 7 7 0 0 69 14 29
2018 IS-05 60 20 10 10 0 0 0 80 10 10
2017 IS 51 16 16 8 8 0 0 68 16 37
2017 IS-03 60 27 7 0 7 0 0 87 7 15
2017 IS-04 30 10 30 20 10 0 0 40 30 10

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 68 14 11 0 0 4 4 88 0 28

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 59 17 10 0 14 0 0 76 14 29
2018 IS-05 70 0 20 0 10 0 0 70 10 10
2017 IS 76 8 8 5 3 0 0 84 8 37
2017 IS-03 80 7 7 7 0 0 0 87 7 15
2017 IS-04 80 10 0 10 0 0 0 90 10 10

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 52 28 21 0 0 0 0 79 0 29
2018 IS-05 60 20 20 0 0 0 0 80 0 10
2017 IS 43 38 8 8 3 0 0 81 11 37
2017 IS-03 47 33 7 13 0 0 0 80 13 15
2017 IS-04 50 30 10 0 10 0 0 80 10 10

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 34 17 24 17 7 0 0 52 24 29
2018 IS-05 20 0 30 40 10 0 0 20 50 10
2017 IS 67 17 8 6 3 0 0 83 8 36
2017 IS-03 67 20 7 7 0 0 0 87 7 15

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 28 24 10 7 0 0 31 75 10 29
2018 IS-05 20 40 30 10 0 0 0 60 10 10
2017 IS 46 14 11 8 0 0 22 76 10 37
2017 IS-03 67 7 0 0 0 0 27 100 0 15
2017 IS-04 50 10 0 10 0 0 30 86 14 10

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 68 18 14 0 0 0 0 86 0 28
2018 IS-05 70 20 10 0 0 0 0 90 0 10
2017 IS 74 20 6 0 0 0 0 94 0 35
2017 IS-03 79 21 0 0 0 0 0 100 0 14

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 83 10 0 3 3 0 0 93 7 29
2018 IS-05 100 0 0 0 0 0 0 100 0 10
2017 IS 76 14 3 8 0 0 0 89 8 37
2017 IS-03 73 20 0 7 0 0 0 93 7 15
2017 IS-04 70 10 10 10 0 0 0 80 10 10

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 41 45 10 3 0 0 0 86 3 29
2018 IS-05 60 30 0 10 0 0 0 90 10 10
2017 IS 43 32 16 8 0 0 0 76 8 37
2017 IS-03 40 53 7 0 0 0 0 93 0 15
2017 IS-04 50 30 20 0 0 0 0 80 0 10

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 29 36 18 4 0 0 43 21 28
2018 IS-05 10 30 40 20 0 0 0 40 20 10
2017 IS 11 24 43 16 5 0 0 35 22 37
2017 IS-03 13 27 47 13 0 0 0 40 13 15
2017 IS-04 0 30 60 0 10 0 0 30 10 10

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 14 18 43 25 0 0 0 25 32 28
2017 IS 5 35 30 22 8 0 0 30 41 37
2017 IS-03 7 20 33 33 7 0 0 40 27 15
2017 IS-04 10 30 30 30 0 0 0 30 40 10
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 24 24 31 10 7 3 0 25 75 29
2018 IS-05 30 10 40 0 20 0 0 30 70 10
2017 IS 24 24 22 13 14 3 0 25 75 37
2017 IS-03 20 47 13 7 7 7 0 21 79 15
2017 IS-04 30 10 40 10 10 0 0 30 70 10

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 33 21
2017 IS 26 27
2017 IS-03 18 11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 43 21
2017 IS 26 27
2017 IS-03 27 11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 IS 29 21
2017 IS 11 27
2017 IS-03 9 11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 IS 52 21
2017 IS 44 27
2017 IS-03 9 11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 IS 5 21
2017 IS 11 27
2017 IS-03 9 11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 IS 43 21

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 IS 29 21
2017 IS 56 27
2017 IS-03 82 11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 IS 0 24 29 14 19 14 21
2017 IS 8 46 8 4 8 27 26
2017 IS-03 9 36 18 9 9 18 11

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 IS 33 67 21

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 43 11 18 18 4 4 4 58 23 28
2018 IS-05 40 10 30 20 0 0 0 50 20 10

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 5 24 38 24 10 0 0 29 33 21
2017 IS 15 15 4 22 33 0 11 33 63 27
2017 IS-03 18 9 0 36 27 0 9 30 70 11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 IS 5 10 24 24 38 0 0 14 62 21
2017 IS 4 15 4 8 65 0 4 20 76 26
2017 IS-03 9 18 9 9 45 0 9 30 60 11
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