2018 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 38 10 6 5 0 0 78 12 561
2018 Non-shift worker 35 42 11 7 5 0 0 77 11 3626
2017 Shift worker 38 43 8 6 4 0 0 82 10 566
2017 Non-shift worker 36 44 10 6 4 0 0 80 10 4056
2014 Shift worker 40 35 14 5 6 0 0 75 11 492
2014 Non-shift worker 33 44 11 8 5 0 0 76 13 4311
2011 Shift worker 32 40 10 10 9 0 0 72 19 240
2011 Non-shift worker 39 38 10 8 5 0 0 76 13 3323
2008 Shift worker 26 43 18 9 5 0 0 68 14 200
2008 Non-shift worker 36 40 10 8 5 0 0 76 13 2796

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 32 15 10 8 0 0 67 17 564
2018 Non-shift worker 33 37 13 10 7 0 0 69 18 3620
2017 Shift worker 34 35 14 11 6 0 0 69 17 566
2017 Non-shift worker 31 38 14 10 7 0 0 69 17 4058

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 31 6 4 2 0 0 88 6 562
2018 Non-shift worker 51 34 9 4 2 0 0 86 6 3606
2017 Shift worker 58 30 8 2 1 0 0 89 3 564
2017 Non-shift worker 55 33 8 2 2 0 0 88 4 4048
2014 Shift worker 63 23 8 3 2 0 0 87 5 492
2014 Non-shift worker 61 28 7 2 1 0 0 89 3 4313
2011 Shift worker 50 32 11 5 1 0 0 82 7 239
2011 Non-shift worker 59 29 8 2 1 0 0 88 4 3328

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 31 11 4 3 0 0 81 8 564
2018 Non-shift worker 42 38 11 5 3 0 0 81 9 3632
2017 Shift worker 46 39 8 4 2 1 0 85 6 565
2017 Non-shift worker 43 38 10 5 3 0 0 81 8 4039
2014 Shift worker 52 29 12 5 2 0 0 80 7 492
2014 Non-shift worker 43 37 11 6 3 0 0 80 9 4311
2011 Shift worker 36 37 9 10 7 0 0 74 17 240
2011 Non-shift worker 43 38 9 6 3 0 0 82 9 3325
2008 Shift worker 30 43 15 8 4 0 0 73 12 201
2008 Non-shift worker 40 41 10 6 4 0 0 81 9 2825

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 27 12 4 7 1 0 77 10 562
2018 Non-shift worker 43 33 14 5 5 0 0 76 10 3621
2017 Shift worker 51 27 13 5 4 1 1 78 9 566
2017 Non-shift worker 41 32 15 6 5 1 0 74 11 4052
2014 Shift worker 49 33 10 5 2 1 0 83 7 493
2014 Non-shift worker 36 36 16 7 5 1 0 72 12 4309
2011 Shift worker 36 29 18 9 7 1 0 66 16 240
2011 Non-shift worker 36 33 16 9 5 1 0 70 14 3321

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 32 10 6 5 1 0 79 11 559
2018 Non-shift worker 41 35 14 6 4 0 0 76 10 3604
2017 Shift worker 48 29 11 7 4 0 0 78 11 563
2017 Non-shift worker 39 35 14 7 4 0 0 75 11 4051
2014 Shift worker 49 32 10 6 2 0 0 82 8 492
2014 Non-shift worker 35 37 15 8 4 0 0 73 12 4308
2011 Shift worker 36 31 14 13 6 1 0 67 19 240
2011 Non-shift worker 35 36 15 9 5 0 0 71 14 3320
2008 Shift worker 29 38 15 13 4 0 0 67 17 200
2008 Non-shift worker 31 39 14 10 5 0 0 70 16 2821

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 24 17 9 10 4 1 62 20 564
2018 Non-shift worker 38 26 17 8 7 3 0 66 16 3630
2017 Shift worker 38 21 17 10 8 5 1 62 19 567
2017 Non-shift worker 37 26 16 9 7 3 1 66 17 4057
2014 Shift worker 36 21 20 11 8 3 1 59 20 493
2014 Non-shift worker 34 27 17 11 7 4 1 64 19 4310
2011 Shift worker 33 19 18 13 13 4 0 54 27 238
2011 Non-shift worker 35 26 16 11 8 3 1 64 19 3320
2008 Shift worker 24 21 20 17 15 4 0 47 33 199
2008 Non-shift worker 30 27 16 13 9 5 1 60 23 2822
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 25 11 5 3 3 1 80 8 551
2018 Non-shift worker 49 28 11 6 4 2 0 79 10 3606
2017 Shift worker 55 28 9 5 2 2 1 84 7 566
2017 Non-shift worker 47 31 10 6 4 2 0 80 10 4063
2014 Shift worker 57 24 10 4 2 3 1 84 6 493
2014 Non-shift worker 48 29 11 5 4 2 1 79 9 4312
2011 Shift worker 51 25 11 5 4 3 1 79 9 240
2011 Non-shift worker 45 29 12 7 4 2 1 77 11 3324
2008 Shift worker 45 32 12 5 2 4 1 81 7 200
2008 Non-shift worker 41 29 12 8 6 3 1 73 15 2827

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 27 10 5 4 0 0 80 9 551
2018 Non-shift worker 47 30 10 7 4 1 0 78 12 3607
2017 Shift worker 52 31 8 6 2 1 0 84 8 566
2017 Non-shift worker 46 34 8 7 5 0 1 80 12 4059
2014 Shift worker 57 27 9 5 2 1 0 85 7 493
2014 Non-shift worker 45 33 9 7 4 1 0 79 11 4313
2011 Shift worker 50 31 8 7 4 0 0 81 11 240
2011 Non-shift worker 44 33 9 8 5 0 0 78 13 3324
2008 Shift worker 45 33 12 5 2 1 1 80 8 201
2008 Non-shift worker 39 32 11 10 7 1 0 72 17 2826

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 26 10 4 5 1 0 80 9 555
2018 Non-shift worker 49 28 11 7 5 0 0 78 12 3606
2017 Shift worker 60 23 8 4 4 1 1 84 8 565
2017 Non-shift worker 52 28 10 6 4 0 0 80 10 4056
2014 Shift worker 62 24 7 4 2 1 0 87 6 493
2014 Non-shift worker 51 29 10 5 4 0 0 81 9 4311

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 28 11 4 6 9 1 78 10 557
2018 Non-shift worker 32 30 16 9 6 7 0 67 16 3631
2017 Shift worker 41 25 14 5 4 9 1 74 10 564
2017 Non-shift worker 31 33 15 9 5 7 0 69 15 4065
2014 Shift worker 49 27 8 2 2 11 0 86 5 492
2014 Non-shift worker 31 34 15 7 5 8 0 71 13 4306
2011 Shift worker 34 25 13 12 6 9 1 66 20 240
2011 Non-shift worker 29 32 16 9 7 6 0 65 17 3327

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 27 14 7 7 4 1 70 15 555
2018 Non-shift worker 29 32 17 11 8 3 0 63 20 3622
2017 Shift worker 40 26 15 7 6 5 1 71 14 567
2017 Non-shift worker 29 33 17 11 7 3 0 64 18 4059
2014 Shift worker 49 26 13 4 2 6 0 80 7 491
2014 Non-shift worker 28 33 18 10 6 4 0 64 17 4310
2011 Shift worker 33 24 17 12 11 2 0 58 24 239
2011 Non-shift worker 25 34 17 11 9 3 0 61 21 3327
2008 Shift worker 18 27 24 10 14 5 1 48 26 201
2008 Non-shift worker 22 32 19 12 11 3 0 56 24 2828

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 25 16 8 6 10 1 65 17 553
2018 Non-shift worker 20 31 20 15 8 6 0 55 24 3624
2017 Shift worker 31 28 20 7 6 7 1 64 15 565
2017 Non-shift worker 21 33 19 13 7 6 0 57 22 4053
2014 Shift worker 38 27 14 6 3 12 1 74 10 491
2014 Non-shift worker 19 32 20 15 7 6 0 55 24 4309
2011 Shift worker 22 27 22 13 5 10 0 55 21 240
2011 Non-shift worker 15 37 20 15 8 6 0 55 24 3330
2008 Shift worker 14 28 26 14 6 12 1 48 23 201
2008 Non-shift worker 11 31 20 20 11 6 0 45 33 2823

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 31 14 9 7 4 1 68 17 556
2018 Non-shift worker 19 32 18 17 11 3 0 53 29 3628
2017 Shift worker 30 30 15 11 7 7 1 65 19 565
2017 Non-shift worker 20 34 18 15 10 3 0 56 26 4057
2014 Shift worker 38 28 15 9 4 5 1 70 14 488
2014 Non-shift worker 19 34 18 16 9 3 0 55 26 4305
2011 Shift worker 29 28 17 14 9 4 0 59 23 240
2011 Non-shift worker 17 36 16 17 10 3 0 55 28 3325
2008 Shift worker 17 37 25 14 4 3 1 55 18 201
2008 Non-shift worker 15 35 17 19 11 2 0 52 31 2824
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 30 17 13 7 0 0 63 20 565
2018 Non-shift worker 29 35 16 12 8 0 0 65 20 3627
2017 Shift worker 33 34 15 11 5 0 1 68 17 566
2017 Non-shift worker 28 38 15 12 8 0 0 66 19 4058
2014 Shift worker 32 32 17 12 5 1 0 65 18 493
2014 Non-shift worker 26 36 16 13 9 0 0 62 22 4309
2011 Shift worker 25 29 17 18 9 0 1 55 27 240
2011 Non-shift worker 25 37 15 14 9 0 0 63 23 3328

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 35 9 5 3 0 0 83 8 565
2018 Non-shift worker 34 41 12 9 4 0 0 75 14 3635
2017 Shift worker 45 39 8 5 3 0 0 84 7 565
2017 Non-shift worker 35 42 10 9 4 0 0 77 12 4057

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 23 16 9 6 20 2 60 20 566
2018 Non-shift worker 15 24 19 14 9 16 2 48 29 3618
2017 Shift worker 19 24 16 12 7 20 2 55 25 566
2017 Non-shift worker 14 23 17 15 10 18 2 47 32 4061
2014 Shift worker 21 23 17 12 6 18 3 55 23 493
2014 Non-shift worker 12 23 19 15 12 16 3 43 33 4312

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 31 10 5 5 1 0 80 10 557
2018 Non-shift worker 40 35 12 8 5 1 0 75 13 3610
2017 Shift worker 49 31 11 5 3 0 0 81 9 566
2017 Non-shift worker 41 34 11 8 5 0 1 77 13 4065
2014 Shift worker 53 29 9 7 2 0 0 82 9 493
2014 Non-shift worker 40 35 11 7 5 1 1 76 12 4312
2011 Shift worker 51 31 7 5 5 0 0 82 11 240
2011 Non-shift worker 39 36 11 9 5 0 0 75 14 3327
2008 Shift worker 38 42 11 6 2 1 0 80 8 201
2008 Non-shift worker 33 34 13 11 8 1 0 68 19 2824

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 31 22 13 0 0 0 64 13 22
2018 Non-shift worker 30 35 16 7 3 3 6 71 12 860
2017 Shift worker 47 35 6 6 6 0 0 81 12 32
2017 Non-shift worker 32 38 11 8 2 4 5 76 12 942
2014 Shift worker 47 33 0 7 0 9 4 91 9 24
2014 Non-shift worker 29 39 11 8 3 4 6 75 13 914

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 38 7 11 2 0 0 80 13 568
2018 Non-shift worker 27 46 9 13 5 0 1 73 18 3645
2017 Shift worker 36 39 11 10 4 0 0 75 14 566
2017 Non-shift worker 28 39 11 14 7 0 0 68 21 4062
2014 Shift worker 40 36 9 10 4 0 0 77 14 493
2014 Non-shift worker 29 39 11 15 6 0 0 68 21 4310
2011 Shift worker 44 36 9 9 1 0 0 81 10 238
2011 Non-shift worker 30 40 11 12 6 0 1 71 17 3327
2008 Shift worker 33 44 11 8 2 0 1 78 11 201
2008 Non-shift worker 24 42 13 13 7 0 1 67 20 2827

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 37 14 7 5 0 0 74 12 561
2018 Non-shift worker 39 39 11 7 4 0 0 79 11 3627
2017 Shift worker 35 38 17 6 4 0 0 73 10 565
2017 Non-shift worker 40 38 11 7 3 0 0 79 10 4053
2014 Shift worker 38 35 13 7 6 0 0 74 13 493
2014 Non-shift worker 38 39 12 7 4 0 0 77 11 4311
2011 Shift worker 34 32 17 9 7 0 0 67 16 240
2011 Non-shift worker 42 35 11 7 4 0 0 78 11 3323
2008 Shift worker 25 40 20 9 5 0 1 65 14 201
2008 Non-shift worker 36 39 12 8 5 0 0 75 14 2825

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 36 11 8 6 0 0 75 14 564
2018 Non-shift worker 43 38 8 6 4 0 0 81 10 3610
2017 Shift worker 39 37 11 8 5 0 0 76 13 565
2017 Non-shift worker 45 37 8 6 3 0 0 82 10 4053
2014 Shift worker 40 33 13 9 5 0 0 73 14 493
2014 Non-shift worker 42 38 8 7 4 0 0 80 11 4311
2011 Shift worker 33 31 17 12 6 0 0 65 19 239
2011 Non-shift worker 43 39 8 6 4 0 0 82 10 3328
2008 Shift worker 28 42 11 14 5 0 0 70 19 201
2008 Non-shift worker 39 41 9 7 5 0 0 80 11 2826

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 28 18 10 10 5 0 61 20 565
2018 Non-shift worker 23 34 17 14 10 2 0 58 24 3623
2017 Shift worker 31 30 15 10 7 5 1 65 19 565
2017 Non-shift worker 25 33 18 13 9 2 0 60 22 4057
2014 Shift worker 28 28 20 11 7 5 1 60 18 492
2014 Non-shift worker 21 32 17 14 11 3 1 56 26 4309
2011 Shift worker 23 35 15 13 12 3 0 60 25 239
2011 Non-shift worker 23 35 17 13 10 2 0 58 24 3326
2008 Shift worker 14 29 19 17 17 4 0 45 35 201
2008 Non-shift worker 18 34 17 16 12 3 0 53 29 2819

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 25 17 10 14 4 1 56 26 565
2018 Non-shift worker 24 30 15 14 14 2 1 56 29 3623
2017 Shift worker 27 29 14 13 12 4 1 59 26 563
2017 Non-shift worker 23 28 15 15 14 3 2 53 31 4051
2014 Shift worker 24 21 17 15 18 3 3 47 35 493
2014 Non-shift worker 19 25 15 17 19 3 2 47 38 4308
2011 Shift worker 19 21 16 20 19 4 2 42 41 239
2011 Non-shift worker 17 28 14 19 19 2 2 47 39 3326
2008 Shift worker 17 26 22 16 16 2 1 45 33 201
2008 Non-shift worker 16 32 14 17 18 2 1 50 36 2820

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 28 21 12 10 1 0 57 22 563
2018 Non-shift worker 32 37 14 11 7 0 0 69 17 3615
2017 Shift worker 27 36 17 11 7 1 2 65 18 565
2017 Non-shift worker 33 38 13 10 6 0 0 71 16 4043
2014 Shift worker 28 33 19 10 7 1 2 62 18 493
2014 Non-shift worker 26 42 13 12 6 0 1 69 18 4310
2011 Shift worker 20 35 13 13 15 1 2 57 29 239
2011 Non-shift worker 31 40 12 10 6 0 0 72 16 3323

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 31 20 12 8 0 0 61 19 560
2018 Non-shift worker 37 33 15 8 6 0 0 71 14 3616
2017 Shift worker 33 37 14 10 5 0 1 70 16 565
2017 Non-shift worker 37 35 14 8 5 0 0 72 14 4047
2014 Shift worker 32 34 20 8 5 0 1 66 14 493
2014 Non-shift worker 32 37 14 9 6 0 0 70 16 4308

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 33 16 6 4 0 0 75 10 561
2018 Non-shift worker 33 37 15 10 5 0 1 70 15 3608
2017 Shift worker 40 40 12 6 3 0 0 80 8 566
2017 Non-shift worker 35 37 14 9 4 0 0 73 13 4046
2014 Shift worker 39 39 12 7 2 0 0 79 9 493
2014 Non-shift worker 33 39 13 9 5 0 0 72 15 4310
2011 Shift worker 44 33 12 6 3 1 0 79 9 239
2011 Non-shift worker 37 40 11 8 3 1 1 78 11 3320

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 31 22 7 8 7 0 61 16 564
2018 Non-shift worker 24 36 21 9 6 4 0 63 15 3633
2017 Shift worker 26 34 18 8 5 8 1 66 14 565
2017 Non-shift worker 22 38 20 10 5 4 0 63 16 4059

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 31 14 6 5 1 1 74 11 563
2018 Non-shift worker 44 32 11 8 5 0 0 76 13 3640
2017 Shift worker 43 27 16 8 4 1 1 72 12 563
2017 Non-shift worker 43 32 10 8 6 0 0 76 14 4054
2014 Shift worker 40 34 13 7 2 2 2 77 10 493
2014 Non-shift worker 39 33 12 8 6 0 1 73 14 4308
2011 Shift worker 35 35 13 10 5 1 1 72 14 240
2011 Non-shift worker 40 35 11 8 5 1 1 76 13 3325

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 25 9 1 1 0 1 89 2 566
2018 Non-shift worker 38 32 16 8 4 0 1 71 12 3653
2017 Shift worker 59 27 9 2 0 0 2 88 3 567
2017 Non-shift worker 37 37 15 6 3 0 1 75 10 4062
2014 Shift worker 56 28 11 2 1 0 1 85 3 493
2014 Non-shift worker 35 34 18 8 5 0 1 69 13 4311
2011 Shift worker 51 31 11 3 2 0 2 84 5 240
2011 Non-shift worker 33 35 18 9 5 0 1 68 14 3330
2008 Shift worker 43 33 12 4 3 0 6 80 8 201
2008 Non-shift worker 29 32 21 11 7 0 1 61 18 2821

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 32 31 37 565
2018 Non-shift worker 30 34 36 3650
2017 Shift worker 28 38 34 566
2017 Non-shift worker 30 37 33 4062
2014 Shift worker 34 33 33 492
2014 Non-shift worker 29 36 35 4311
2011 Shift worker 41 23 36 240
2011 Non-shift worker 31 37 32 3329

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 1 41 28 7 17 6 180
2018 Non-shift worker 9 42 30 5 6 8 1099
2017 Shift worker 1 30 32 6 28 3 154
2017 Non-shift worker 10 41 29 6 6 8 1220
2014 Shift worker 1 32 34 12 9999 20 167
2014 Non-shift worker 12 36 31 8 9999 13 1231
2011 Shift worker 2 44 42 4 9999 8 98
2011 Non-shift worker 15 36 34 7 9999 8 1035
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 32 7 2 2 0 0 89 4 565
2018 Non-shift worker 49 38 7 4 2 0 0 87 6 3633
2017 Shift worker 56 34 5 3 2 0 0 90 5 565
2017 Non-shift worker 47 38 7 5 2 0 0 86 7 4054
2014 Shift worker 50 32 10 4 2 1 0 83 6 493
2014 Non-shift worker 45 39 9 4 2 0 0 85 7 4311
2011 Shift worker 40 37 8 9 5 1 0 78 14 240
2011 Non-shift worker 45 39 8 5 2 1 0 85 8 3326
2008 Shift worker 38 38 12 8 3 1 0 76 11 200
2008 Non-shift worker 46 37 8 5 3 0 0 84 8 2823

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 39 14 4 3 3 0 78 8 563
2018 Non-shift worker 28 45 15 7 4 1 0 73 11 3622
2017 Shift worker 40 38 11 6 2 1 1 80 9 565
2017 Non-shift worker 30 42 15 8 4 1 0 73 12 4052
2014 Shift worker 44 37 12 3 1 1 1 82 5 491
2014 Non-shift worker 29 42 16 8 4 2 0 72 12 4311
2011 Shift worker 32 35 18 9 3 2 0 69 13 240
2011 Non-shift worker 31 44 13 7 3 1 0 76 10 3324

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 20 25 25 17 2 3 44 30 561
2018 Non-shift worker 11 27 35 17 8 1 1 25 39 3633
2017 Shift worker 9 17 31 20 14 1 8 37 29 559
2017 Non-shift worker 12 26 35 15 9 1 3 25 39 4038
2014 Shift worker 7 19 30 21 16 2 5 40 27 492
2014 Non-shift worker 12 28 36 14 7 1 2 22 41 4302
2011 Shift worker 9 26 25 21 10 1 9 34 38 239
2011 Non-shift worker 12 28 35 15 8 1 2 23 41 3317
2008 Shift worker 4 20 32 24 14 1 6 40 25 201
2008 Non-shift worker 13 28 36 15 5 1 2 22 42 2821

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 13 22 22 24 5 5 51 25 560
2018 Non-shift worker 10 18 29 25 15 2 2 41 29 3621
2017 Shift worker 11 13 22 17 23 5 9 47 28 557
2017 Non-shift worker 9 17 28 22 16 3 5 41 29 4023
2014 Shift worker 9 11 24 23 21 5 6 50 23 491
2014 Non-shift worker 11 20 30 21 12 3 4 36 33 4295
2011 Shift worker 10 18 22 17 18 5 10 41 33 239
2011 Non-shift worker 10 17 29 25 14 2 4 41 28 3312
2008 Shift worker 5 15 32 20 19 3 6 42 22 201
2008 Non-shift worker 11 21 31 22 10 2 3 34 33 2809

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 13 20 22 23 7 9 54 23 554
2018 Non-shift worker 11 21 32 20 10 2 4 32 34 3624
2017 Shift worker 7 12 21 20 20 7 13 50 24 556
2017 Non-shift worker 12 20 30 18 11 2 6 32 35 4033
2014 Shift worker 6 11 20 21 23 6 13 54 21 490
2014 Non-shift worker 13 20 30 18 10 3 6 30 37 4293
2011 Shift worker 8 13 27 16 12 5 18 37 28 238
2011 Non-shift worker 13 20 30 18 11 3 5 31 36 3305
2008 Shift worker 11 18 30 12 12 8 9 29 35 200
2008 Non-shift worker 15 22 30 18 8 2 5 28 39 2813

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 6 19 29 30 4 8 66 12 560
2018 Non-shift worker 9 17 34 24 13 1 2 38 27 3613
2017 Shift worker 5 7 20 24 28 3 13 62 14 554
2017 Non-shift worker 8 17 32 22 15 1 5 39 27 4028
2014 Shift worker 4 9 19 25 29 2 11 63 15 492
2014 Non-shift worker 10 17 32 23 12 1 4 37 29 4282
2011 Shift worker 11 13 26 18 17 3 12 42 28 237
2011 Non-shift worker 10 20 33 21 12 1 3 34 31 3306
2008 Shift worker 11 19 28 16 14 1 11 34 34 200
2008 Non-shift worker 10 20 33 23 10 1 3 34 31 2812

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 9 22 26 27 3 7 59 17 558
2018 Non-shift worker 14 22 28 20 12 2 3 33 38 3622
2017 Shift worker 5 13 16 24 28 4 11 61 20 559
2017 Non-shift worker 15 21 28 17 13 2 5 32 38 4030
2014 Shift worker 7 11 18 20 30 4 11 59 20 491
2014 Non-shift worker 16 23 28 17 11 2 4 29 41 4297
2011 Shift worker 10 20 20 12 20 2 16 39 36 240
2011 Non-shift worker 19 25 27 14 10 1 4 25 46 3315
2008 Shift worker 7 14 26 21 17 2 12 45 26 201
2008 Non-shift worker 22 27 25 15 8 1 3 24 51 2809

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 16 23 14 17 7 7 36 37 557
2018 Non-shift worker 12 21 28 22 13 3 2 36 34 3611
2017 Shift worker 17 18 19 16 17 6 9 38 40 556
2017 Non-shift worker 12 21 29 18 12 3 6 33 35 4040
2014 Shift worker 15 19 19 14 18 8 7 38 40 492
2014 Non-shift worker 13 19 27 20 12 3 5 35 35 4296
2011 Shift worker 10 16 20 19 15 5 15 42 33 239
2011 Non-shift worker 11 19 28 20 13 2 5 37 33 3311
2008 Shift worker 19 28 14 17 9 8 5 30 54 200
2008 Non-shift worker 17 25 26 17 9 2 4 28 44 2819

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 13 23 23 24 5 6 53 21 562
2018 Non-shift worker 11 20 34 19 11 2 2 31 33 3632
2017 Shift worker 7 13 21 21 21 7 10 51 24 556
2017 Non-shift worker 11 19 34 18 11 3 5 31 32 4034
2014 Shift worker 5 13 27 18 24 4 7 48 21 489
2014 Non-shift worker 12 21 33 18 10 3 4 30 35 4296

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 28 8 6 6 1 0 80 12 567
2018 Non-shift worker 46 30 9 8 6 1 0 77 14 3616
2017 Shift worker 56 26 8 6 3 1 1 83 9 567
2017 Non-shift worker 48 29 8 8 6 1 0 78 14 4060
2014 Shift worker 60 26 5 5 4 1 0 87 8 493
2014 Non-shift worker 49 29 8 8 5 1 0 80 13 4309

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 32 4 5 3 0 0 89 7 564
2018 Non-shift worker 52 34 7 5 2 0 0 86 8 3617
2017 Shift worker 57 29 7 4 1 0 1 87 6 565
2017 Non-shift worker 48 36 7 6 3 0 0 84 8 4055
2014 Shift worker 56 32 7 3 1 1 0 88 4 493
2014 Non-shift worker 48 37 7 6 2 0 0 85 8 4305

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 33 13 5 3 4 1 78 9 565
2018 Non-shift worker 44 36 11 5 2 2 0 81 7 3620

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 27 9 3 3 3 0 85 6 564
2018 Non-shift worker 47 34 12 3 2 3 0 83 5 3618
2017 Shift worker 52 28 12 2 2 3 2 83 4 566
2017 Non-shift worker 44 34 13 3 3 3 0 81 6 4049
2014 Shift worker 63 24 6 2 1 2 1 90 3 491
2014 Non-shift worker 50 31 11 3 2 4 0 84 5 4305

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 27 8 4 3 1 0 86 6 564
2018 Non-shift worker 46 37 10 4 2 1 0 84 6 3626
2017 Shift worker 53 33 7 3 2 1 1 87 5 566
2017 Non-shift worker 43 38 10 5 2 1 0 83 7 4062
2014 Shift worker 62 26 6 2 1 1 1 90 4 493
2014 Non-shift worker 48 34 10 4 2 2 0 84 6 4312
2011 Shift worker 45 28 11 9 4 3 0 76 13 240
2011 Non-shift worker 39 36 13 6 4 2 0 77 10 3331

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 26 6 4 3 0 0 88 7 559
2018 Non-shift worker 51 34 9 4 3 0 0 85 6 3626
2017 Shift worker 59 29 6 4 2 0 1 88 5 564
2017 Non-shift worker 49 36 8 4 3 0 0 85 7 4053
2014 Shift worker 66 27 4 2 1 0 0 93 3 488
2014 Non-shift worker 52 33 8 4 2 0 0 86 6 4310
2011 Shift worker 50 30 8 7 5 1 0 80 12 239
2011 Non-shift worker 45 35 11 5 4 0 0 81 9 3325
2008 Shift worker 37 43 10 6 5 0 0 79 11 200
2008 Non-shift worker 37 38 12 8 5 0 0 75 13 2824

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 31 18 5 5 7 4 67 12 567
2018 Non-shift worker 24 33 18 9 6 6 3 63 17 3623
2017 Shift worker 38 26 12 6 4 8 6 74 12 566
2017 Non-shift worker 30 32 15 8 7 4 4 67 16 4060
2014 Shift worker 43 27 11 5 3 5 6 78 9 493
2014 Non-shift worker 34 31 14 8 5 5 3 70 15 4312

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 36 9 6 6 3 1 78 13 565
2018 Non-shift worker 38 37 11 6 4 2 1 78 11 3630
2017 Shift worker 40 33 10 7 6 3 1 76 13 565
2017 Non-shift worker 42 36 10 6 4 2 1 80 10 4046
2014 Shift worker 46 33 9 5 2 4 1 83 8 492
2014 Non-shift worker 42 37 9 6 3 2 1 82 9 4309
2011 Shift worker 38 34 7 8 8 4 1 76 17 240
2011 Non-shift worker 44 34 9 6 3 3 1 81 10 3324
2008 Shift worker 31 39 13 8 4 5 1 74 12 199
2008 Non-shift worker 38 34 10 8 6 4 1 75 14 2827

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 33 12 6 4 3 0 77 10 562
2018 Non-shift worker 35 37 18 6 3 1 0 73 9 3619

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 24 17 9 10 12 1 59 22 561
2018 Non-shift worker 19 24 20 13 12 9 2 49 29 3624
2017 Shift worker 26 23 15 11 10 11 4 57 25 566
2017 Non-shift worker 19 24 17 14 13 10 3 50 31 4053
2014 Shift worker 28 21 18 12 6 11 4 58 21 492
2014 Non-shift worker 19 23 17 15 14 10 3 48 32 4307
2011 Shift worker 21 19 13 11 15 17 5 51 33 240
2011 Non-shift worker 17 21 17 15 15 12 3 44 35 3324

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 8 92 569
2018 Non-shift worker 12 88 3641

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 51 47
2018 Non-shift worker 51 428

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 59 47
2018 Non-shift worker 60 428

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 47
2018 Non-shift worker 3 428

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 47
2018 Non-shift worker 39 427

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 43 47
2018 Non-shift worker 37 427

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 43 47
2018 Non-shift worker 46 427

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 52 47
2018 Non-shift worker 43 427

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 47
2018 Non-shift worker 32 427

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 52 47
2018 Non-shift worker 51 427

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 47
2018 Non-shift worker 31 427

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 47
2018 Non-shift worker 10 427

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 47 47
2018 Non-shift worker 47 427

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 47
2018 Non-shift worker 23 427

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 47
2018 Non-shift worker 13 427

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 48 47
2018 Non-shift worker 53 427

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 47
2018 Non-shift worker 23 427

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 47
2018 Non-shift worker 16 427

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 47
2018 Non-shift worker 9 427

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 47
2018 Non-shift worker 11 427

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 47
2018 Non-shift worker 9 427

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 47
2018 Non-shift worker 30 427

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 44
2018 Non-shift worker 13 411

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 44
2018 Non-shift worker 18 411

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 44
2018 Non-shift worker 11 411

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 44
2018 Non-shift worker 7 411

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 44
2018 Non-shift worker 13 411

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 44
2018 Non-shift worker 12 411

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 44
2018 Non-shift worker 13 411

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 44
2018 Non-shift worker 29 411

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 54 44
2018 Non-shift worker 50 411

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 44
2018 Non-shift worker 54 411

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 44
2018 Non-shift worker 12 411

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 14 16 3 4 28 9 63 12 563
2018 Non-shift worker 17 17 22 5 5 27 6 51 15 3635
2017 Shift worker 27 13 14 3 2 31 10 67 9 566
2017 Non-shift worker 17 18 19 6 5 25 9 54 16 4054
2014 Shift worker 27 17 12 4 1 24 15 72 8 493
2014 Non-shift worker 18 16 18 6 5 28 9 53 18 4312

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 21 13 3 4 17 1 76 9 563
2018 Non-shift worker 30 31 19 5 4 11 1 68 11 3633
2017 Shift worker 41 24 13 2 2 15 2 80 4 566
2017 Non-shift worker 30 29 19 5 4 12 2 68 11 4053
2014 Shift worker 43 24 12 3 1 14 3 81 5 491
2014 Non-shift worker 29 27 18 5 4 15 1 67 11 4312
2011 Shift worker 45 30 11 4 3 6 0 80 8 238
2011 Non-shift worker 35 34 14 6 4 7 0 75 10 3323

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 5 95 566
2018 Non-shift worker 7 93 3634

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 29
2018 Non-shift worker 37 247

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 75 29
2018 Non-shift worker 78 247

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 29
2018 Non-shift worker 0 247

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 29
2018 Non-shift worker 6 247

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 29
2018 Non-shift worker 5 247

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 29
2018 Non-shift worker 7 247

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 29
2018 Non-shift worker 25 247

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 29
2018 Non-shift worker 23 247

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 29
2018 Non-shift worker 15 247

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 29
2018 Non-shift worker 4 247

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 29
2018 Non-shift worker 24 247

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 29
2018 Non-shift worker 3 247

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 29
2018 Non-shift worker 2 247

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 29
2018 Non-shift worker 10 247

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 29
2018 Non-shift worker 0 247

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 29
2018 Non-shift worker 20 247

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 29
2018 Non-shift worker 28 248

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 29
2018 Non-shift worker 15 248

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 29
2018 Non-shift worker 7 248

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 49 29
2018 Non-shift worker 53 248

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 25
2018 Non-shift worker 3 241

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 25
2018 Non-shift worker 4 241

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 25
2018 Non-shift worker 11 241

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 25
2018 Non-shift worker 12 241

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 25
2018 Non-shift worker 24 241

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 25
2018 Non-shift worker 9 241

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 56 25
2018 Non-shift worker 51 241

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 25
2018 Non-shift worker 2 241

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 48 25
2018 Non-shift worker 61 241

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 25
2018 Non-shift worker 3 241

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 25
2018 Non-shift worker 13 241

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 15 16 3 2 29 6 67 8 568
2018 Non-shift worker 19 17 22 3 3 30 6 57 9 3629
2017 Shift worker 27 14 14 1 2 32 9 71 5 562
2017 Non-shift worker 19 18 19 3 3 31 8 60 9 4057
2014 Shift worker 28 14 11 3 1 30 13 75 7 490
2014 Non-shift worker 20 15 19 3 2 33 8 59 9 4306

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 23 13 2 2 15 1 79 6 570
2018 Non-shift worker 34 29 18 4 3 11 1 72 7 3630
2017 Shift worker 41 28 12 2 2 14 2 82 4 564
2017 Non-shift worker 33 29 17 3 3 13 2 74 6 4047
2014 Shift worker 47 21 12 2 1 14 3 83 3 493
2014 Non-shift worker 33 26 17 3 2 17 2 73 6 4304
2011 Shift worker 49 27 13 2 2 7 0 82 4 240
2011 Non-shift worker 42 35 11 3 2 7 0 82 6 3325
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 23 12 3 5 1 0 80 8 556
2018 Non-shift worker 57 23 10 4 4 1 0 82 8 3606
2017 Shift worker 59 22 10 4 3 2 1 83 7 566
2017 Non-shift worker 56 25 10 4 4 2 0 82 8 4060

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 31 19 11 7 7 1 60 19 563
2018 Non-shift worker 28 40 17 8 4 2 0 70 13 3635
2017 Shift worker 20 29 17 12 10 10 1 56 25 567
2017 Non-shift worker 17 37 20 12 7 6 1 58 21 4059

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 31 15 10 9 4 0 64 20 567
2018 Non-shift worker 25 36 19 11 7 2 0 62 19 3636
2017 Shift worker 24 36 14 12 8 4 2 63 21 566
2017 Non-shift worker 18 38 19 14 8 3 0 58 23 4062

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 22 23 13 22 0 2 40 36 568
2018 Non-shift worker 15 22 24 16 21 0 1 37 38 3640
2017 Shift worker 14 16 19 19 29 1 2 31 49 565
2017 Non-shift worker 14 20 21 18 26 0 1 34 44 4059

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 31 22 10 5 0 1 63 15 567
2018 Non-shift worker 17 25 29 17 11 0 1 43 28 3641
2017 Shift worker 32 29 21 10 5 1 2 63 16 565
2017 Non-shift worker 18 26 29 16 10 0 1 45 27 4062

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 23 18 6 4 1 4 70 11 567
2018 Non-shift worker 22 28 25 14 9 0 2 51 23 3623
2017 Shift worker 37 28 18 6 5 2 4 69 12 561
2017 Non-shift worker 23 29 23 14 8 0 2 54 22 4051

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 20 18 10 7 2 2 64 18 566
2018 Non-shift worker 21 24 24 16 12 1 1 46 29 3625
2017 Shift worker 33 26 17 9 8 3 4 63 18 563
2017 Non-shift worker 21 25 24 16 12 1 2 48 28 4054

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 19 8 2 3 2 4 86 5 561
2018 Non-shift worker 46 24 15 6 4 0 5 74 10 3623
2017 Shift worker 57 20 7 4 1 2 10 87 5 564
2017 Non-shift worker 45 24 14 6 3 1 7 75 10 4055

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 23 19 10 8 1 1 62 19 566
2018 Non-shift worker 29 27 21 12 10 0 1 56 22 3636
2017 Shift worker 34 28 19 9 7 0 2 64 17 565
2017 Non-shift worker 29 29 22 11 8 0 1 59 19 4042

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 31 19 5 4 2 2 71 9 565
2018 Non-shift worker 26 34 24 9 5 1 1 61 14 3618
2017 Shift worker 41 28 15 8 5 1 3 71 13 566
2017 Non-shift worker 30 33 20 10 5 1 2 64 15 4038

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 27 17 6 5 2 2 71 11 564
2018 Non-shift worker 20 31 26 14 7 1 1 52 21 3626
2017 Shift worker 37 29 17 9 4 2 3 69 13 566
2017 Non-shift worker 23 30 24 14 7 0 2 54 21 4037

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 28 19 6 3 2 2 71 9 563
2018 Non-shift worker 27 30 23 11 7 1 1 59 18 3608
2017 Shift worker 41 28 14 8 5 1 3 71 13 566
2017 Non-shift worker 30 30 21 10 7 0 2 61 18 4040

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 28 18 6 4 1 2 72 10 561
2018 Non-shift worker 27 30 23 12 7 1 1 57 19 3610
2017 Shift worker 37 33 14 7 5 1 3 73 12 564
2017 Non-shift worker 27 31 21 11 7 0 2 60 19 4030

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 20 11 2 3 1 3 82 6 561
2018 Non-shift worker 51 25 13 5 4 0 2 78 9 3605
2017 Shift worker 59 22 10 4 2 0 4 84 6 563
2017 Non-shift worker 53 24 13 5 3 0 2 79 8 4053

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 16 7 2 4 2 5 86 6 564
2018 Non-shift worker 67 15 7 2 2 1 5 87 5 3611

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 72 10 4 3 4 2 4 87 8 564
2018 Non-shift worker 71 11 6 3 4 1 4 87 7 3617
2017 Shift worker 75 8 5 2 3 1 5 88 6 565
2017 Non-shift worker 73 12 5 3 3 1 3 88 6 4057

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 72 15 6 2 2 1 2 89 4 561
2018 Non-shift worker 56 26 10 4 2 0 2 84 6 3615
2017 Shift worker 68 15 5 5 2 0 4 87 7 562
2017 Non-shift worker 58 26 8 3 2 0 2 86 5 4057

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 12 8 5 5 1 3 82 10 562
2018 Non-shift worker 55 22 11 5 5 0 2 79 10 3604
2017 Shift worker 69 12 7 5 3 0 4 85 8 563
2017 Non-shift worker 61 19 8 5 4 0 2 83 9 4048

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 7 3 1 1 1 20 95 2 554
2018 Non-shift worker 53 12 5 2 1 0 26 89 4 3592
2017 Shift worker 65 7 3 2 1 0 22 92 4 562
2017 Non-shift worker 57 13 5 2 1 0 23 90 4 4053

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 79 8 4 1 0 1 7 95 2 557
2018 Non-shift worker 65 17 7 2 1 0 7 89 3 3600
2017 Shift worker 73 9 3 2 1 1 11 93 3 561
2017 Non-shift worker 69 16 5 2 1 0 7 92 3 4039

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 16 15 12 18 0 2 54 31 562
2018 Non-shift worker 62 14 8 5 8 0 3 78 13 3612
2017 Shift worker 37 18 14 14 13 0 3 58 28 565
2017 Non-shift worker 59 15 8 6 8 0 4 77 15 4059

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 21 15 5 3 0 3 76 9 562
2018 Non-shift worker 47 28 14 5 3 0 2 77 9 3613
2017 Shift worker 51 26 13 4 3 0 2 79 8 563
2017 Non-shift worker 51 26 13 4 2 0 3 80 7 4051

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 37 27 9 4 0 0 59 14 569
2018 Non-shift worker 13 31 37 14 5 0 0 44 19 3653
2017 Shift worker 22 30 33 10 4 0 1 52 15 567
2017 Non-shift worker 11 30 39 14 5 0 0 42 19 4062

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 14 30 28 17 0 1 46 24 557
2018 Non-shift worker 10 18 40 22 9 0 0 31 29 3591
2017 Shift worker 5 14 34 26 19 1 1 45 20 564
2017 Non-shift worker 8 19 41 22 9 0 0 32 27 4054
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 23 23 13 15 2 1 23 77 566
2018 Non-shift worker 19 26 25 14 14 1 1 19 81 3647
2017 Shift worker 19 18 22 17 21 2 1 19 81 566
2017 Non-shift worker 19 22 23 15 18 2 1 20 80 4065

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 422
2018 Non-shift worker 26 2883
2017 Shift worker 37 437
2017 Non-shift worker 25 3138

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 422
2018 Non-shift worker 37 2883
2017 Shift worker 39 437
2017 Non-shift worker 38 3138

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 422
2018 Non-shift worker 27 2883
2017 Shift worker 32 437
2017 Non-shift worker 24 3138

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 422
2018 Non-shift worker 46 2883
2017 Shift worker 50 437
2017 Non-shift worker 54 3138

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 422
2018 Non-shift worker 8 2883
2017 Shift worker 8 437
2017 Non-shift worker 7 3138

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 422
2018 Non-shift worker 31 2883

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 422
2018 Non-shift worker 35 2883
2017 Shift worker 34 437
2017 Non-shift worker 40 3138

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 8 55 14 7 4 13 401
2018 Non-shift worker 3 39 22 12 6 18 2781
2017 Shift worker 5 47 19 11 4 14 423
2017 Non-shift worker 4 45 19 12 5 15 3082

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 39 61 418
2018 Non-shift worker 27 73 2867

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 16 13 8 7 2 10 68 17 563
2018 Non-shift worker 33 19 17 10 13 1 7 57 25 3634

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 27 17 17 14 3 4 48 34 421
2018 Non-shift worker 10 21 20 19 23 1 6 33 45 2878
2017 Shift worker 13 25 16 18 19 3 6 42 41 441
2017 Non-shift worker 9 19 16 19 27 2 8 31 51 3158

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 15 16 20 29 4 6 28 54 421
2018 Non-shift worker 3 12 15 20 44 2 4 16 68 2878
2017 Shift worker 4 10 12 15 48 3 7 16 71 441
2017 Non-shift worker 3 8 10 17 54 2 6 12 77 3157
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