2018 Public Service Employee Survey Results by Theme for Statistics Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	46	6	5	5	0	0	83	10	129
2018	Communications or public affairs	32	45	13	9	1	0	0	76	11	94
2018	Access to information and privacy	35	53	8	4	0	0	0	88	4	23
2018	Science and technology	40	43	10	6	1	1	0	83	7	138
2018	Library services	44	33	22	0	0	0	0	78	0	13
2018	Administration and operations	34	44	13	7	3	0	0	78	9	377
2018	Human resources	45	35	11	7	2	0	0	80	9	136
2018	Financial management	34	48	13	2	3	0	0	83	5	108
2018	Information management	33	46	10	7	3	0	1	80	11	138
2018	Information technology	32	46	13	5	4	0	0	78	9	505
2018	Evaluation	44	38	14	3	0	0	0	83	3	27
2018	Data sciences	38	43	10	7	2	0	0	82	9	725
2018	Policy	48	21	17	10	3	0	0	69	14	29
2018	Project management	35	45	10	6	3	0	0	80	10	364
2018	Other services to the public	29	54	8	6	2	0	0	83	8	136
2018	None of the above	35	43	11	9	3	0	0	78	11	528
2017	Client contact centre	34	45	8	7	6	0	0	79	13	138
2017	Health care practitioners	21	39	40	0	0	0	0	60	0	11
2017	Communications or public affairs	48	43	3	4	1	1	0	92	5	102
2017	Access to information and privacy	28	56	4	12	0	0	0	84	12	25
2017	Science and technology	31	52	10	5	3	0	0	82	8	136
2017	Library services	68	32	0	0	0	0	0	100	0	12
2017	Administration and operations	34	43	12	7	4	0	0	77	12	439
2017	Human resources	34	49	5	7	5	0	0	83	12	158
2017	Financial management	36	45	12	4	3	1	0	81	7	122
2017	Procurement	69	31	0	0	0	0	0	100	0	16
2017	Information management	38	44	9	4	5	0	0	82	9	133
2017	Information technology	34	46	11	6	3	0	0	80	9	585
2017	Internal audit	20	39	11	30	0	0	0	59	30	10
2017	Evaluation	40	46	13	0	0	0	0	87	0	35
2017	Data sciences	37	47	8	5	4	0	0	83	8	676
2017	Policy	50	32	11	7	0	0	0	82	7	28
2017	Project management	35	48	10	5	2	0	0	82	8	438
2017	Other services to the public	36	44	14	5	1	0	0	80	6	135
2017	None of the above	36	44	11	7	3	1	0	80	9	875
2014	Client contact centre	28	46	13	10	2	1	0	74	12	174
2014	Health care practitioners	29	44	27	0	0	0	0	73	0	13
2014	Communications or public affairs	41	44	10	3	1	0	0	85	4	89
2014	Access to information and privacy	25	45	21	3	5	0	3	71	8	40
2014	Science and technology	33	52	7	6	1	0	0	85	7	209
2014	Library services	35	37	11	17	0	0	0	72	17	16
2014	Administration and operations	29	46	12	10	3	0	0	75	12	581
2014	Human resources	38	46	10	3	2	1	0	84	5	138
2014	Financial management	32	43	16	5	3	0	0	75	8	129
2014	Procurement	27	43	17	13	0	0	0	70	13	18
2014	Information management	29	49	12	7	3	0	0	78	10	227
2014	Information technology	29	49	12	7	4	0	0	78	11	645
2014	Internal audit	36	57	7	0	0	0	0	93	0	13
2014	Evaluation	20	63	3	10	3	0	0	83	13	29
2014	Other services to the public	31	47	11	7	5	0	0	78	11	323
2014	None of the above	29	47	13	8	4	0	0	75	12	1161

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	39	18	8	6	0	0	68	14	130
2018	Communications or public affairs	31	40	5	16	7	0	0	71	23	92
2018	Access to information and privacy	41	45	4	9	0	0	0	86	9	22
2018	Science and technology	39	39	16	4	1	1	0	79	5	140
2018	Library services	39	61	0	0	0	0	0	100	0	13
2018	Administration and operations	33	42	15	8	2	0	0	75	10	375
2018	Human resources	36	36	11	14	2	0	0	73	16	135
2018	Financial management	38	41	14	5	2	0	0	79	7	109
2018	Information management	37	40	14	6	3	0	1	77	9	141
2018	Information technology	32	42	14	7	4	0	0	75	12	504
2018	Evaluation	46	41	0	10	3	0	0	87	13	29
2018	Data sciences	37	40	11	7	4	0	0	78	11	727
2018	Policy	52	24	10	14	0	0	0	76	14	29
2018	Project management	33	41	12	10	5	0	0	74	14	365
2018	Other services to the public	31	44	15	5	5	0	0	75	10	136
2018	None of the above	34	38	13	10	4	0	0	72	15	533
2017	Client contact centre	37	34	12	9	7	1	0	71	17	138
2017	Health care practitioners	23	25	43	10	0	0	0	48	10	11
2017	Communications or public affairs	44	35	9	7	5	0	0	79	12	102
2017	Access to information and privacy	40	32	16	9	3	0	0	72	12	25
2017	Science and technology	29	42	17	7	4	0	0	71	12	135
2017	Library services	61	32	7	0	0	0	0	93	0	13
2017	Administration and operations	35	37	13	9	6	0	0	72	15	438
2017	Human resources	35	39	11	10	4	1	0	74	14	157
2017	Financial management	44	36	13	5	2	0	0	80	7	122
2017	Procurement	25	57	6	12	0	0	0	82	12	16
2017	Information management	47	32	11	7	3	0	0	78	11	133
2017	Information technology	31	43	13	7	5	0	0	74	12	583
2017	Internal audit	20	29	31	10	11	0	0	49	21	10
2017	Evaluation	43	37	12	5	3	0	0	80	9	35
2017	Data sciences	36	43	10	6	5	0	0	79	11	674
2017	Policy	32	46	4	14	4	0	0	78	18	28
2017	Project management	33	41	10	9	7	0	0	75	15	438
2017	Other services to the public	34	43	12	8	3	0	0	77	11	135
2017	None of the above	33	40	12	8	5	0	0	74	14	874

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	39	10	2	2	0	0	86	4	126
2018	Communications or public affairs	46	39	10	6	0	0	0	84	6	92
2018	Access to information and privacy	64	32	0	4	0	0	0	96	4	23
2018	Science and technology	45	45	6	3	1	1	0	90	4	140
2018	Library services	37	63	0	0	0	0	0	100	0	13
2018	Administration and operations	47	37	12	3	1	0	0	85	3	375
2018	Human resources	56	35	4	2	3	0	0	91	5	135
2018	Financial management	45	41	8	5	1	0	0	86	6	109
2018	Information management	49	38	8	5	0	0	1	87	5	139
2018	Information technology	46	39	9	4	1	0	0	85	5	503
2018	Evaluation	49	41	7	3	0	0	0	90	3	28
2018	Data sciences	49	38	8	3	2	0	0	87	5	727
2018	Policy	45	31	21	3	0	0	0	76	3	29
2018	Project management	51	38	7	3	1	0	0	89	4	363
2018	Other services to the public	49	39	9	1	1	0	1	89	2	136
2018	None of the above	48	36	10	3	2	0	0	84	5	529
2017	Client contact centre	44	45	6	4	2	0	0	89	5	138
2017	Health care practitioners	50	33	17	0	0	0	0	83	0	11
2017	Communications or public affairs	60	32	5	2	1	0	0	92	3	101
2017	Access to information and privacy	53	43	5	0	0	0	0	95	0	25
2017	Science and technology	46	39	12	1	2	0	0	85	3	136
2017	Library services	68	32	0	0	0	0	0	100	0	13
2017	Administration and operations	52	32	11	3	1	0	0	84	4	441
2017	Human resources	51	39	6	3	1	0	0	89	5	157
2017	Financial management	52	35	11	2	1	0	0	87	3	122
2017	Procurement	63	37	0	0	0	0	0	100	0	16
2017	Information management	53	37	5	4	1	0	0	90	5	133
2017	Information technology	49	40	7	3	1	0	0	89	5	585
2017	Internal audit	50	50	0	0	0	0	0	100	0	10
2017	Evaluation	43	52	5	0	0	0	0	95	0	35
2017	Data sciences	50	38	8	3	2	0	0	88	4	675
2017	Policy	60	29	4	7	0	0	0	90	7	28
2017	Project management	55	34	8	2	1	0	0	89	2	438
2017	Other services to the public	54	33	10	1	1	0	0	87	2	135
2017	None of the above	51	36	8	3	1	1	0	88	4	876
2014	Client contact centre	54	37	8	0	0	1	0	92	0	174
2014	Health care practitioners	72	15	14	0	0	0	0	86	0	13
2014	Communications or public affairs	63	27	8	2	0	0	0	90	2	89
2014	Access to information and privacy	56	22	19	2	0	0	0	78	2	40
2014	Science and technology	50	37	9	2	1	0	0	88	3	209
2014	Library services	42	46	5	6	0	0	0	88	6	16
2014	Administration and operations	58	30	10	2	1	0	0	87	2	580
2014	Human resources	66	26	6	2	0	0	0	92	2	138
2014	Financial management	53	32	12	3	0	0	0	86	3	129
2014	Procurement	33	55	12	0	0	0	0	88	0	18
2014	Information management	56	36	6	2	1	0	0	92	3	226
2014	Information technology	53	37	8	1	1	0	0	90	2	644
2014	Internal audit	60	33	7	0	0	0	0	93	0	13
2014	Evaluation	63	30	0	7	0	0	0	93	7	29
2014	Other services to the public	57	34	6	2	1	0	0	91	3	323
2014	None of the above	53	34	10	2	1	0	0	87	3	1161

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	45	9	2	4	0	0	86	5	130
2018	Communications or public affairs	39	40	11	8	2	0	0	79	10	91
2018	Access to information and privacy	53	38	0	8	0	0	0	92	8	23
2018	Science and technology	45	44	4	4	2	1	0	89	6	140
2018	Library services	44	56	0	0	0	0	0	100	0	13
2018	Administration and operations	38	42	11	7	2	0	0	79	9	377
2018	Human resources	47	37	9	4	2	0	0	85	6	135
2018	Financial management	41	49	7	1	2	0	0	90	3	109
2018	Information management	40	40	13	4	2	0	1	80	6	141
2018	Information technology	38	43	11	5	3	0	0	82	7	503
2018	Evaluation	46	47	0	7	0	0	0	93	7	29
2018	Data sciences	41	43	8	5	3	0	0	84	7	728
2018	Policy	45	31	17	7	0	0	0	76	7	29
2018	Project management	37	43	13	5	2	0	0	80	7	364
2018	Other services to the public	37	42	15	3	2	0	0	79	5	137
2018	None of the above	39	40	13	5	3	0	0	80	8	531
2017	Client contact centre	45	36	10	7	2	0	0	81	9	137
2017	Health care practitioners	32	58	10	0	0	0	0	90	0	11
2017	Communications or public affairs	50	41	4	4	1	0	0	91	5	100
2017	Access to information and privacy	47	41	8	4	0	0	0	88	4	25
2017	Science and technology	42	42	10	5	1	0	0	84	6	136
2017	Library services	77	23	0	0	0	0	0	100	0	13
2017	Administration and operations	42	37	12	5	3	0	0	79	9	441
2017	Human resources	40	44	6	7	3	0	0	84	10	158
2017	Financial management	49	38	9	2	1	1	0	88	3	122
2017	Procurement	57	37	6	0	0	0	0	94	0	16
2017	Information management	44	41	9	3	2	0	0	86	5	132
2017	Information technology	43	41	10	5	2	0	0	84	6	585
2017	Internal audit	20	50	10	21	0	0	0	70	21	10
2017	Evaluation	43	48	9	0	0	0	0	91	0	35
2017	Data sciences	44	40	8	4	4	0	0	85	8	674
2017	Policy	42	40	7	10	0	0	0	82	10	28
2017	Project management	40	45	8	4	3	0	0	85	6	438
2017	Other services to the public	43	39	13	3	1	0	0	83	4	135
2017	None of the above	41	39	11	6	3	0	0	81	8	875
2014	Client contact centre	37	47	8	5	1	1	1	85	6	174
2014	Health care practitioners	52	21	13	0	0	0	14	84	0	13
2014	Communications or public affairs	46	38	9	6	1	0	0	84	7	88
2014	Access to information and privacy	42	29	21	0	8	0	0	71	8	40
2014	Science and technology	41	46	6	5	1	1	0	88	6	209
2014	Library services	42	29	16	12	0	0	0	72	12	16
2014	Administration and operations	38	40	13	7	2	0	0	78	9	581
2014	Human resources	45	41	11	3	1	0	0	86	3	138
2014	Financial management	42	38	13	6	2	0	0	80	8	129
2014	Procurement	54	27	12	6	0	0	0	82	6	18
2014	Information management	42	44	8	5	2	0	0	85	7	227
2014	Information technology	35	46	11	6	2	0	0	81	8	644
2014	Internal audit	48	46	7	0	0	0	0	93	0	13
2014	Evaluation	27	53	7	13	0	0	0	80	13	29
2014	Other services to the public	38	43	10	5	3	0	0	81	9	324
2014	None of the above	34	43	14	5	3	0	0	78	8	1160

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	37	9	3	4	0	0	84	8	129
2018	Communications or public affairs	43	36	13	7	1	0	0	79	9	94
2018	Access to information and privacy	50	34	12	4	0	0	0	84	4	23
2018	Science and technology	58	30	7	1	3	1	0	89	4	140
2018	Library services	76	24	0	0	0	0	0	100	0	13
2018	Administration and operations	48	33	10	6	3	0	0	81	8	375
2018	Human resources	46	32	16	6	0	1	0	78	6	137
2018	Financial management	59	35	3	3	1	0	0	94	4	109
2018	Information management	49	35	12	2	1	0	1	85	3	141
2018	Information technology	44	35	13	5	3	0	0	79	8	506
2018	Evaluation	50	26	14	3	7	0	0	76	10	29
2018	Data sciences	54	31	10	3	2	0	0	85	5	724
2018	Policy	55	24	14	3	3	0	0	79	7	29
2018	Project management	46	32	15	4	3	0	0	78	7	362
2018	Other services to the public	46	34	14	4	1	1	0	81	5	135
2018	None of the above	47	29	15	5	2	1	0	77	7	529
2017	Client contact centre	45	37	8	5	5	0	0	81	10	137
2017	Health care practitioners	39	46	8	0	0	8	0	92	0	11
2017	Communications or public affairs	50	35	9	4	1	0	0	86	5	102
2017	Access to information and privacy	52	26	20	0	3	0	0	77	3	25
2017	Science and technology	47	32	14	5	2	0	0	79	6	136
2017	Library services	61	39	0	0	0	0	0	100	0	13
2017	Administration and operations	46	33	11	5	4	1	0	80	9	441
2017	Human resources	52	28	14	5	1	0	0	80	6	157
2017	Financial management	63	25	5	6	0	1	0	89	6	122
2017	Procurement	63	25	12	0	0	0	0	88	0	16
2017	Information management	53	33	10	3	2	0	0	85	5	131
2017	Information technology	45	33	12	7	2	1	0	79	9	581
2017	Internal audit	29	21	39	0	11	0	0	50	11	10
2017	Evaluation	59	26	12	3	0	0	0	85	3	35
2017	Data sciences	53	30	10	4	2	0	0	84	6	675
2017	Policy	61	28	4	7	0	0	0	89	7	28
2017	Project management	47	33	10	6	3	0	0	80	9	438
2017	Other services to the public	48	33	12	6	1	0	0	81	7	136
2017	None of the above	47	33	12	5	2	1	0	81	7	876
2014	Client contact centre	37	40	15	7	1	1	0	77	8	176
2014	Health care practitioners	42	20	25	6	7	0	0	61	14	14
2014	Communications or public affairs	44	40	13	2	1	0	0	83	3	89
2014	Access to information and privacy	48	23	14	2	5	8	0	77	8	40
2014	Science and technology	44	39	10	5	2	0	0	83	7	209
2014	Library services	48	40	12	0	0	0	0	88	0	16
2014	Administration and operations	41	37	12	8	1	1	0	78	9	581
2014	Human resources	49	35	9	5	3	0	0	83	8	138
2014	Financial management	51	34	9	3	2	1	0	86	5	129
2014	Procurement	59	11	24	5	0	0	0	71	5	18
2014	Information management	42	40	12	5	2	0	0	82	7	226
2014	Information technology	37	36	15	8	3	0	0	74	11	645
2014	Internal audit	42	44	14	0	0	0	0	86	0	13
2014	Evaluation	37	46	7	7	3	0	0	83	10	29
2014	Other services to the public	41	39	12	5	3	0	0	80	8	324
2014	None of the above	36	39	15	6	3	1	0	75	9	1162

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	34	9	4	4	0	0	83	8	127
2018	Communications or public affairs	43	33	12	12	1	0	0	75	13	93
2018	Access to information and privacy	46	38	12	4	0	0	0	84	4	22
2018	Science and technology	52	36	5	4	2	1	0	89	6	139
2018	Library services	76	24	0	0	0	0	0	100	0	13
2018	Administration and operations	47	34	11	5	3	0	0	82	8	370
2018	Human resources	47	30	14	8	1	0	0	77	9	137
2018	Financial management	58	37	2	4	0	0	0	95	4	109
2018	Information management	45	40	11	3	1	0	1	86	4	138
2018	Information technology	42	38	11	6	2	0	0	81	9	506
2018	Evaluation	51	33	3	7	7	0	0	84	13	29
2018	Data sciences	51	34	9	4	2	0	0	85	6	721
2018	Policy	55	24	14	3	3	0	0	79	7	29
2018	Project management	43	36	12	5	3	0	0	80	8	363
2018	Other services to the public	42	37	16	3	2	0	0	79	5	132
2018	None of the above	45	33	12	7	2	1	0	78	9	528
2017	Client contact centre	36	48	7	6	3	0	0	84	9	138
2017	Health care practitioners	29	56	8	0	0	8	0	92	0	11
2017	Communications or public affairs	48	34	14	3	0	0	0	83	3	102
2017	Access to information and privacy	54	31	12	0	3	0	0	85	3	24
2017	Science and technology	42	38	13	6	1	0	0	80	7	136
2017	Library services	61	39	0	0	0	0	0	100	0	13
2017	Administration and operations	44	37	11	5	3	0	0	81	8	439
2017	Human resources	50	36	8	6	1	0	0	86	7	158
2017	Financial management	59	29	7	3	1	1	0	88	4	122
2017	Procurement	75	18	6	0	0	0	0	94	0	16
2017	Information management	49	36	11	3	1	0	0	85	5	133
2017	Information technology	43	37	12	6	2	0	0	80	8	585
2017	Internal audit	29	21	29	21	0	0	0	50	21	10
2017	Evaluation	53	30	8	6	3	0	0	83	9	35
2017	Data sciences	52	32	9	4	3	0	0	85	6	676
2017	Policy	58	27	4	11	0	0	0	85	11	28
2017	Project management	46	35	9	6	3	0	0	82	9	438
2017	Other services to the public	45	37	10	7	1	0	0	82	7	134
2017	None of the above	44	36	12	4	3	1	0	81	7	875
2014	Client contact centre	36	41	16	5	1	1	0	78	6	176
2014	Health care practitioners	34	27	31	0	7	0	0	61	7	14
2014	Communications or public affairs	45	38	13	2	2	0	0	82	4	89
2014	Access to information and privacy	46	27	14	3	2	8	0	79	5	40
2014	Science and technology	42	41	10	5	1	1	0	83	6	209
2014	Library services	54	34	6	5	0	0	0	88	5	16
2014	Administration and operations	41	37	14	7	2	0	0	78	8	580
2014	Human resources	50	33	11	4	3	0	0	83	6	138
2014	Financial management	52	34	9	4	2	0	0	86	5	129
2014	Procurement	53	24	23	0	0	0	0	77	0	18
2014	Information management	40	42	12	5	2	0	0	82	6	227
2014	Information technology	36	37	15	9	3	0	0	74	12	645
2014	Internal audit	42	37	20	0	0	0	0	80	0	13
2014	Evaluation	39	41	7	10	0	0	3	83	10	29
2014	Other services to the public	38	40	11	7	4	0	0	79	10	324
2014	None of the above	34	40	15	7	2	1	0	75	10	1161

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	27	18	5	7	6	1	67	14	129
2018	Communications or public affairs	36	31	11	13	5	4	0	70	19	94
2018	Access to information and privacy	36	19	25	9	4	7	0	59	14	22
2018	Science and technology	50	27	9	6	4	1	2	79	11	139
2018	Library services	35	23	27	0	0	7	9	68	0	13
2018	Administration and operations	43	25	13	11	5	2	0	70	17	377
2018	Human resources	42	21	17	13	4	2	0	65	18	136
2018	Financial management	46	30	18	3	2	1	0	76	5	109
2018	Information management	38	29	15	9	4	4	2	71	13	140
2018	Information technology	44	28	14	9	4	1	0	73	13	507
2018	Evaluation	33	38	8	4	13	3	0	74	18	29
2018	Data sciences	45	26	13	9	3	2	0	74	13	725
2018	Policy	29	32	14	14	4	4	4	65	19	28
2018	Project management	43	28	17	5	5	2	0	72	11	363
2018	Other services to the public	28	30	20	11	5	5	0	61	18	136
2018	None of the above	39	24	17	10	5	5	0	67	16	531
2017	Client contact centre	34	29	15	9	11	1	1	64	20	138
2017	Health care practitioners	11	48	8	8	0	25	0	80	10	11
2017	Communications or public affairs	46	23	13	11	5	3	0	71	16	102
2017	Access to information and privacy	42	24	20	8	3	3	0	68	11	25
2017	Science and technology	43	25	16	5	5	5	0	72	11	136
2017	Library services	72	14	7	0	7	0	0	86	7	13
2017	Administration and operations	36	26	15	12	6	4	0	65	19	440
2017	Human resources	44	26	13	9	7	1	0	71	16	157
2017	Financial management	51	23	13	7	4	1	0	75	11	122
2017	Procurement	57	18	6	6	12	0	0	75	18	16
2017	Information management	38	31	16	7	3	4	0	73	10	132
2017	Information technology	40	29	16	8	3	4	0	72	11	584
2017	Internal audit	20	41	9	10	11	10	0	67	23	10
2017	Evaluation	47	23	14	3	9	5	0	73	12	35
2017	Data sciences	45	26	13	9	4	3	1	73	13	675
2017	Policy	35	18	32	15	0	0	0	53	15	28
2017	Project management	44	24	12	8	7	5	0	71	16	438
2017	Other services to the public	33	31	17	8	3	8	1	70	11	136
2017	None of the above	39	24	17	8	5	6	0	68	14	872
2014	Client contact centre	33	33	20	8	3	4	0	68	12	176
2014	Health care practitioners	34	15	12	19	20	0	0	49	39	14
2014	Communications or public affairs	31	38	19	9	2	1	0	70	11	89
2014	Access to information and privacy	27	23	22	15	4	5	4	55	21	40
2014	Science and technology	45	27	13	7	3	4	0	75	11	209
2014	Library services	61	5	16	12	5	0	0	66	17	16
2014	Administration and operations	34	26	18	12	5	5	0	63	18	581
2014	Human resources	44	27	14	8	5	2	1	73	13	138
2014	Financial management	43	26	16	5	7	3	0	71	12	129
2014	Procurement	48	18	23	5	6	0	0	66	11	18
2014	Information management	36	33	14	9	4	4	1	72	13	227
2014	Information technology	36	26	18	11	5	3	0	65	17	645
2014	Internal audit	24	25	18	7	0	25	0	66	9	13
2014	Evaluation	27	37	23	3	3	7	0	69	7	29
2014	Other services to the public	38	27	17	7	8	3	0	67	15	323
2014	None of the above	34	28	18	11	6	4	1	65	17	1161

Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	34	8	5	5	2	0	82	10	130
2018	Communications or public affairs	58	22	5	9	3	1	1	83	12	93
2018	Access to information and privacy	52	27	20	0	0	0	0	80	0	23
2018	Science and technology	58	32	6	1	1	1	1	91	3	140
2018	Library services	60	24	9	0	0	0	7	91	0	13
2018	Administration and operations	55	27	7	6	3	2	1	84	9	376
2018	Human resources	52	24	14	6	2	1	1	77	8	136
2018	Financial management	53	33	11	3	1	0	0	86	4	109
2018	Information management	51	32	13	1	2	0	1	85	3	140
2018	Information technology	49	33	10	4	3	2	1	83	7	505
2018	Evaluation	63	23	7	0	0	3	4	93	0	29
2018	Data sciences	61	24	7	4	2	1	1	86	6	728
2018	Policy	59	21	17	0	3	0	0	79	3	29
2018	Project management	50	31	10	5	3	1	1	82	8	367
2018	Other services to the public	57	29	9	3	2	1	0	86	5	137
2018	None of the above	53	28	8	5	3	2	1	83	8	530
2017	Client contact centre	42	38	7	4	6	2	1	83	10	138
2017	Health care practitioners	57	35	0	0	0	8	0	100	0	11
2017	Communications or public affairs	59	28	5	2	2	1	3	90	4	102
2017	Access to information and privacy	53	27	4	5	0	12	0	90	5	25
2017	Science and technology	42	40	8	5	3	2	1	84	8	136
2017	Library services	66	34	0	0	0	0	0	100	0	13
2017	Administration and operations	52	28	8	5	3	2	0	83	8	441
2017	Human resources	58	29	6	4	3	1	0	88	6	158
2017	Financial management	63	23	9	1	2	3	0	88	3	122
2017	Procurement	75	12	6	0	6	0	0	88	6	16
2017	Information management	68	22	5	1	2	2	0	91	4	131
2017	Information technology	50	32	9	2	3	2	1	85	5	586
2017	Internal audit	20	60	0	10	10	0	0	80	20	10
2017	Evaluation	67	15	14	3	0	0	0	83	3	35
2017	Data sciences	61	25	7	2	2	1	0	88	5	674
2017	Policy	60	32	7	0	0	0	0	93	0	28
2017	Project management	49	29	11	7	3	1	0	79	10	437
2017	Other services to the public	51	32	4	8	2	1	2	85	10	136
2017	None of the above	56	26	9	4	2	2	1	84	6	876
2014	Client contact centre	44	40	8	3	2	3	1	87	5	175
2014	Health care practitioners	62	38	0	0	0	0	0	100	0	14
2014	Communications or public affairs	54	26	14	1	2	0	2	82	3	89
2014	Access to information and privacy	56	20	15	5	0	3	2	80	5	40
2014	Science and technology	62	25	7	4	1	1	0	88	5	209
2014	Library services	53	29	6	0	0	0	11	93	0	16
2014	Administration and operations	50	32	9	5	2	1	1	84	7	581
2014	Human resources	49	31	7	7	1	3	1	84	9	138
2014	Financial management	59	31	5	3	2	1	0	90	5	129
2014	Procurement	37	33	24	0	0	0	6	75	0	18
2014	Information management	56	26	10	2	3	1	2	85	5	227
2014	Information technology	54	30	10	2	2	2	0	86	4	645
2014	Internal audit	48	38	0	7	0	7	0	93	7	13
2014	Evaluation	60	13	7	10	3	7	0	79	14	29
2014	Other services to the public	56	28	8	3	2	2	0	86	6	324
2014	None of the above	52	30	9	4	2	2	1	84	7	1160

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	37	6	5	3	1	1	86	8	129
2018	Communications or public affairs	49	30	9	6	4	1	0	80	11	94
2018	Access to information and privacy	51	40	4	4	0	0	0	92	4	23
2018	Science and technology	49	37	6	4	1	1	1	88	6	140
2018	Library services	67	23	10	0	0	0	0	90	0	12
2018	Administration and operations	55	25	7	8	4	1	0	81	12	375
2018	Human resources	53	31	7	4	4	0	1	85	8	136
2018	Financial management	56	27	13	3	1	0	0	83	4	107
2018	Information management	46	39	9	5	1	0	0	85	6	141
2018	Information technology	46	32	10	7	3	1	0	79	10	504
2018	Evaluation	64	20	10	7	0	0	0	84	7	29
2018	Data sciences	55	27	8	6	3	0	0	83	9	726
2018	Policy	48	34	10	3	3	0	0	83	7	29
2018	Project management	47	35	9	4	4	0	1	83	8	365
2018	Other services to the public	55	31	8	5	1	0	0	86	6	136
2018	None of the above	47	33	9	7	2	1	0	81	10	532
2017	Client contact centre	42	39	9	7	4	0	0	80	11	138
2017	Health care practitioners	40	45	15	0	0	0	0	85	0	11
2017	Communications or public affairs	60	23	5	8	3	0	1	84	11	102
2017	Access to information and privacy	60	29	12	0	0	0	0	88	0	25
2017	Science and technology	43	34	15	5	2	0	0	77	7	136
2017	Library services	66	34	0	0	0	0	0	100	0	13
2017	Administration and operations	50	30	8	5	5	1	0	81	11	439
2017	Human resources	56	28	4	10	1	0	1	84	11	158
2017	Financial management	59	26	6	5	4	0	1	86	8	122
2017	Procurement	69	12	12	6	0	0	0	82	6	16
2017	Information management	64	25	1	4	4	1	1	91	8	133
2017	Information technology	46	36	9	6	2	1	0	83	8	586
2017	Internal audit	30	51	0	9	10	0	0	81	19	10
2017	Evaluation	66	20	9	6	0	0	0	86	6	35
2017	Data sciences	57	29	6	5	3	0	0	86	8	674
2017	Policy	57	32	7	4	0	0	0	90	4	28
2017	Project management	45	33	9	10	3	0	0	79	12	437
2017	Other services to the public	47	36	9	5	3	1	0	84	8	135
2017	None of the above	52	30	8	6	3	1	1	83	9	877
2014	Client contact centre	42	45	9	3	2	0	0	86	5	175
2014	Health care practitioners	47	46	0	7	0	0	0	93	7	14
2014	Communications or public affairs	52	30	12	3	3	0	0	81	7	89
2014	Access to information and privacy	44	44	9	3	0	0	0	88	3	40
2014	Science and technology	49	39	5	5	1	1	0	89	7	209
2014	Library services	36	64	0	0	0	0	0	100	0	16
2014	Administration and operations	48	34	8	5	4	0	0	82	10	580
2014	Human resources	51	36	3	7	2	1	1	88	9	138
2014	Financial management	55	30	8	4	2	0	0	86	6	129
2014	Procurement	59	17	0	24	0	0	0	76	24	18
2014	Information management	49	35	8	4	4	0	0	85	8	227
2014	Information technology	47	34	9	5	3	1	0	83	8	645
2014	Internal audit	49	51	0	0	0	0	0	100	0	13
2014	Evaluation	51	20	3	19	7	0	0	71	26	29
2014	Other services to the public	54	31	7	2	4	0	0	86	6	323
2014	None of the above	47	33	9	6	3	1	1	82	9	1161

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	33	12	4	4	0	0	81	7	130
2018	Communications or public affairs	59	27	4	4	5	1	0	86	10	94
2018	Access to information and privacy	55	31	13	0	0	0	0	87	0	23
2018	Science and technology	59	25	10	2	3	1	0	85	5	140
2018	Library services	67	24	9	0	0	0	0	91	0	13
2018	Administration and operations	56	25	8	6	4	0	0	81	11	375
2018	Human resources	58	25	9	6	2	0	0	83	8	136
2018	Financial management	57	25	10	7	1	0	0	82	8	109
2018	Information management	51	33	10	2	3	0	1	85	5	141
2018	Information technology	49	30	12	4	4	1	0	80	8	503
2018	Evaluation	67	16	10	7	0	0	0	84	7	29
2018	Data sciences	57	27	7	6	3	1	0	84	9	726
2018	Policy	62	17	10	3	7	0	0	79	10	29
2018	Project management	52	31	7	7	3	0	0	83	10	367
2018	Other services to the public	59	24	12	2	3	0	0	83	5	137
2018	None of the above	54	26	11	5	3	1	0	81	8	530
2017	Client contact centre	50	38	4	3	5	0	0	88	8	138
2017	Health care practitioners	75	17	0	8	0	0	0	92	8	11
2017	Communications or public affairs	64	19	8	6	2	0	1	84	8	102
2017	Access to information and privacy	60	23	13	5	0	0	0	83	5	25
2017	Science and technology	44	35	10	7	3	1	0	80	10	136
2017	Library services	77	23	0	0	0	0	0	100	0	13
2017	Administration and operations	54	25	9	8	4	1	0	79	11	440
2017	Human resources	59	28	5	4	3	1	0	87	7	157
2017	Financial management	58	28	6	4	4	0	0	86	9	122
2017	Procurement	75	6	0	0	18	0	0	82	18	16
2017	Information management	69	21	6	2	2	0	0	90	4	132
2017	Information technology	55	30	7	3	3	0	0	86	6	584
2017	Internal audit	20	61	0	0	19	0	0	81	19	10
2017	Evaluation	66	22	9	3	0	0	0	88	3	35
2017	Data sciences	62	24	7	4	3	0	0	85	7	674
2017	Policy	67	29	4	0	0	0	0	96	0	28
2017	Project management	51	30	8	6	4	0	0	81	10	437
2017	Other services to the public	53	29	8	5	4	0	1	83	9	135
2017	None of the above	59	25	8	4	4	0	0	84	7	872
2014	Client contact centre	56	33	8	2	1	0	1	89	3	175
2014	Health care practitioners	48	46	6	0	0	0	0	94	0	14
2014	Communications or public affairs	56	31	2	8	2	0	0	88	10	89
2014	Access to information and privacy	58	27	3	10	2	0	0	85	12	40
2014	Science and technology	60	27	7	4	2	0	0	88	6	209
2014	Library services	52	48	0	0	0	0	0	100	0	16
2014	Administration and operations	55	28	7	7	3	0	0	83	10	579
2014	Human resources	60	28	4	5	3	0	0	88	8	138
2014	Financial management	57	28	8	5	2	0	0	85	7	129
2014	Procurement	54	22	0	17	6	0	0	76	24	18
2014	Information management	58	25	9	3	3	0	0	84	7	227
2014	Information technology	52	33	9	3	2	0	0	86	6	645
2014	Internal audit	62	38	0	0	0	0	0	100	0	13
2014	Evaluation	60	20	3	7	7	3	0	83	14	29
2014	Other services to the public	60	24	8	3	4	1	0	85	7	323
2014	None of the above	54	29	8	4	4	0	0	84	8	1161

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	39	11	7	6	4	1	75	14	130
2018	Communications or public affairs	25	35	13	10	5	11	0	67	18	94
2018	Access to information and privacy	48	22	0	13	0	13	4	84	16	23
2018	Science and technology	38	35	11	5	1	11	0	81	7	140
2018	Library services	62	31	0	0	0	7	0	100	0	13
2018	Administration and operations	44	32	10	6	3	6	0	81	9	375
2018	Human resources	34	34	11	7	5	7	1	75	13	137
2018	Financial management	49	35	7	4	2	4	0	87	6	109
2018	Information management	46	27	13	5	0	8	1	80	6	139
2018	Information technology	27	35	17	5	3	12	0	72	9	506
2018	Evaluation	46	28	10	0	10	7	0	79	10	29
2018	Data sciences	38	32	12	4	3	11	0	79	8	726
2018	Policy	45	24	3	14	0	14	0	80	16	29
2018	Project management	34	34	16	7	4	5	0	72	11	367
2018	Other services to the public	35	36	14	5	1	9	0	79	6	137
2018	None of the above	35	31	15	8	2	10	0	72	11	533
2017	Client contact centre	31	35	14	5	5	9	0	73	11	138
2017	Health care practitioners	35	57	0	0	0	8	0	100	0	11
2017	Communications or public affairs	38	34	10	3	3	13	0	82	7	102
2017	Access to information and privacy	42	21	16	4	3	15	0	73	8	25
2017	Science and technology	36	41	9	3	3	9	0	84	6	136
2017	Library services	44	27	14	7	0	9	0	77	8	13
2017	Administration and operations	42	32	11	4	4	7	0	80	9	439
2017	Human resources	37	33	11	10	3	5	1	75	13	157
2017	Financial management	51	32	9	2	1	5	0	87	3	122
2017	Procurement	57	37	6	0	0	0	0	94	0	16
2017	Information management	47	26	11	2	2	12	0	82	5	133
2017	Information technology	34	32	15	6	4	9	1	73	10	585
2017	Internal audit	9	30	29	0	31	0	0	39	31	10
2017	Evaluation	42	29	14	6	6	3	0	73	12	35
2017	Data sciences	42	30	10	8	2	8	0	79	11	676
2017	Policy	42	18	17	7	4	11	0	69	12	28
2017	Project management	36	37	10	6	4	5	0	78	11	438
2017	Other services to the public	43	31	13	3	3	7	1	80	6	135
2017	None of the above	35	33	14	5	3	10	0	75	9	877
2014	Client contact centre	26	44	17	4	1	8	0	76	6	175
2014	Health care practitioners	20	32	14	7	7	20	0	65	18	14
2014	Communications or public affairs	35	39	11	2	2	10	0	83	5	89
2014	Access to information and privacy	45	17	10	9	0	16	2	76	11	40
2014	Science and technology	31	40	13	3	2	11	1	80	5	209
2014	Library services	30	42	5	0	5	5	11	87	7	16
2014	Administration and operations	36	40	11	5	1	5	0	81	7	581
2014	Human resources	33	38	14	4	4	6	1	77	8	138
2014	Financial management	46	31	11	6	1	2	3	81	7	129
2014	Procurement	22	44	16	12	0	5	0	70	13	18
2014	Information management	39	33	13	3	2	9	0	79	6	227
2014	Information technology	25	34	16	6	3	15	1	70	11	643
2014	Internal audit	41	45	0	7	7	0	0	86	14	13
2014	Evaluation	31	30	17	7	0	16	0	72	8	29
2014	Other services to the public	38	32	10	4	3	13	1	81	8	324
2014	None of the above	31	34	14	6	2	13	0	75	9	1160

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	41	10	10	6	1	1	73	16	129
2018	Communications or public affairs	23	41	14	11	8	4	0	66	19	94
2018	Access to information and privacy	44	40	5	8	0	3	0	86	8	23
2018	Science and technology	28	40	13	11	4	4	0	71	15	137
2018	Library services	52	41	0	0	0	7	0	100	0	13
2018	Administration and operations	39	37	13	5	5	2	0	77	10	375
2018	Human resources	31	36	11	12	6	4	0	70	19	136
2018	Financial management	46	39	5	3	5	2	0	87	7	107
2018	Information management	40	39	10	9	1	1	1	80	10	138
2018	Information technology	25	38	19	8	6	4	0	66	14	504
2018	Evaluation	43	24	17	0	10	7	0	71	10	29
2018	Data sciences	35	35	14	8	3	4	0	73	12	723
2018	Policy	41	31	10	14	0	3	0	75	14	29
2018	Project management	26	40	16	11	4	3	0	68	15	365
2018	Other services to the public	29	34	25	7	2	2	0	65	9	137
2018	None of the above	29	35	16	12	4	5	0	67	17	531
2017	Client contact centre	32	43	12	3	9	1	0	76	12	138
2017	Health care practitioners	17	54	10	11	0	8	0	77	12	11
2017	Communications or public affairs	36	37	13	7	4	3	0	75	11	102
2017	Access to information and privacy	42	29	13	4	0	13	0	81	5	25
2017	Science and technology	27	43	17	6	4	2	0	72	11	136
2017	Library services	53	41	0	7	0	0	0	93	7	13
2017	Administration and operations	39	36	13	6	4	3	0	77	10	441
2017	Human resources	29	37	18	10	4	1	1	67	15	158
2017	Financial management	53	31	8	5	1	2	0	85	6	122
2017	Procurement	49	32	12	6	0	0	0	82	6	16
2017	Information management	48	29	11	7	3	3	0	79	10	132
2017	Information technology	28	35	17	10	6	3	1	66	16	585
2017	Internal audit	19	31	19	0	21	0	11	56	23	10
2017	Evaluation	41	18	27	9	6	0	0	59	15	35
2017	Data sciences	38	35	11	10	4	2	0	74	14	675
2017	Policy	39	33	17	7	4	0	0	72	11	28
2017	Project management	31	37	15	10	6	1	0	70	16	436
2017	Other services to the public	42	29	15	8	2	3	1	74	10	135
2017	None of the above	34	33	15	9	5	4	0	70	14	875
2014	Client contact centre	25	39	24	4	4	4	0	67	8	175
2014	Health care practitioners	20	20	0	15	14	32	0	58	42	14
2014	Communications or public affairs	31	41	19	2	4	2	0	74	7	89
2014	Access to information and privacy	42	29	12	5	2	9	0	79	8	40
2014	Science and technology	25	42	19	8	3	3	0	69	11	209
2014	Library services	31	35	17	0	5	0	11	74	6	16
2014	Administration and operations	33	39	14	8	3	3	0	74	12	581
2014	Human resources	28	46	11	6	5	4	0	77	12	138
2014	Financial management	47	32	11	5	4	1	0	80	9	129
2014	Procurement	37	23	23	11	0	5	0	63	12	18
2014	Information management	37	36	15	8	2	2	0	75	10	227
2014	Information technology	22	34	20	13	5	5	1	60	19	644
2014	Internal audit	48	31	7	14	0	0	0	80	14	13
2014	Evaluation	20	47	16	10	3	3	0	70	14	29
2014	Other services to the public	32	33	15	9	5	5	0	69	15	324
2014	None of the above	26	35	19	11	5	4	0	64	16	1158

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	33	22	11	6	4	2	59	18	129
2018	Communications or public affairs	14	34	14	22	7	8	0	52	32	94
2018	Access to information and privacy	31	50	9	4	0	6	0	86	4	23
2018	Science and technology	20	33	22	11	6	8	0	57	19	139
2018	Library services	58	34	0	0	0	8	0	100	0	12
2018	Administration and operations	30	36	16	7	4	7	0	71	11	377
2018	Human resources	23	34	19	13	5	5	1	61	19	137
2018	Financial management	28	42	13	8	5	4	0	73	13	109
2018	Information management	26	39	15	9	3	8	1	71	13	137
2018	Information technology	20	30	23	12	6	10	0	55	19	505
2018	Evaluation	28	34	17	0	10	11	0	70	11	29
2018	Data sciences	25	33	17	12	4	9	0	64	17	722
2018	Policy	28	35	10	21	0	7	0	67	22	29
2018	Project management	17	39	20	15	5	3	0	58	21	367
2018	Other services to the public	23	25	33	8	3	9	0	53	11	137
2018	None of the above	19	31	19	16	4	10	1	56	23	531
2017	Client contact centre	22	40	13	7	8	9	0	69	17	138
2017	Health care practitioners	0	64	17	11	0	8	0	69	12	11
2017	Communications or public affairs	29	35	12	8	8	7	0	69	17	102
2017	Access to information and privacy	25	45	11	7	0	12	0	80	8	25
2017	Science and technology	14	40	23	10	6	7	0	58	17	136
2017	Library services	21	39	23	18	0	0	0	59	18	13
2017	Administration and operations	28	36	14	9	5	9	0	71	15	441
2017	Human resources	21	40	19	15	3	2	1	62	18	158
2017	Financial management	38	35	16	5	1	6	0	77	6	122
2017	Procurement	49	32	18	0	0	0	0	82	0	16
2017	Information management	35	30	14	6	3	12	0	74	10	132
2017	Information technology	18	35	19	12	6	9	1	60	20	584
2017	Evaluation	33	23	21	17	3	3	0	58	21	35
2017	Data sciences	28	34	17	11	4	6	0	66	16	673
2017	Policy	24	42	7	7	4	15	0	78	13	28
2017	Project management	24	37	16	13	7	3	0	63	21	437
2017	Other services to the public	25	38	18	10	2	4	1	67	13	135
2017	None of the above	24	32	18	12	5	9	0	62	19	873
2014	Client contact centre	20	34	25	9	2	10	0	60	13	175
2014	Health care practitioners	12	27	14	7	7	32	0	58	22	14
2014	Communications or public affairs	21	38	24	8	2	7	0	63	10	89
2014	Access to information and privacy	30	31	10	0	5	24	0	80	6	40
2014	Science and technology	20	32	25	9	3	10	1	59	13	208
2014	Library services	18	36	24	5	5	0	11	61	12	16
2014	Administration and operations	23	40	18	8	4	7	0	68	13	581
2014	Human resources	22	41	18	6	7	5	1	67	14	137
2014	Financial management	36	37	13	8	3	2	1	74	12	129
2014	Procurement	37	12	28	18	0	5	0	52	19	18
2014	Information management	26	36	18	9	3	7	1	68	13	227
2014	Information technology	17	29	22	14	5	11	1	53	22	642
2014	Internal audit	29	44	7	14	0	7	0	78	15	13
2014	Evaluation	7	51	3	13	3	23	0	74	22	29
2014	Other services to the public	24	31	15	13	5	11	0	62	21	324
2014	None of the above	18	33	20	13	5	10	0	57	20	1159

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	37	17	13	8	2	1	60	22	130
2018	Communications or public affairs	16	31	20	14	13	6	0	50	29	94
2018	Access to information and privacy	25	54	8	4	0	9	0	87	4	23
2018	Science and technology	16	38	21	17	6	2	0	55	23	140
2018	Library services	28	65	0	7	0	0	0	93	7	13
2018	Administration and operations	27	38	13	11	7	4	0	68	19	377
2018	Human resources	19	39	16	14	8	4	0	60	23	137
2018	Financial management	28	40	14	10	4	3	0	71	14	108
2018	Information management	27	41	16	13	1	2	1	69	15	139
2018	Information technology	17	34	19	14	10	6	0	54	26	505
2018	Evaluation	22	45	17	3	10	3	0	69	14	29
2018	Data sciences	22	36	18	13	7	4	0	60	21	726
2018	Policy	24	28	17	28	0	3	0	54	29	29
2018	Project management	15	36	21	18	9	2	0	51	27	367
2018	Other services to the public	22	34	19	15	7	3	0	57	23	137
2018	None of the above	19	33	19	17	7	5	0	55	26	531
2017	Client contact centre	24	35	18	10	11	2	0	61	21	138
2017	Health care practitioners	0	46	17	8	21	8	0	50	31	11
2017	Communications or public affairs	27	39	10	11	10	4	0	68	22	102
2017	Access to information and privacy	33	51	3	9	0	4	0	88	9	25
2017	Science and technology	16	44	18	11	7	4	0	62	19	136
2017	Library services	39	47	0	14	0	0	0	86	14	13
2017	Administration and operations	26	35	14	12	6	6	0	66	20	440
2017	Human resources	24	42	14	14	5	1	1	67	19	158
2017	Financial management	35	36	13	12	1	4	0	74	13	122
2017	Procurement	57	25	12	6	0	0	0	82	6	16
2017	Information management	33	34	15	10	3	5	0	71	13	133
2017	Information technology	20	33	18	16	8	5	1	56	25	584
2017	Internal audit	19	31	19	11	21	0	0	50	31	10
2017	Evaluation	27	30	12	23	8	0	0	57	31	35
2017	Data sciences	27	37	14	13	5	5	0	67	19	675
2017	Policy	24	30	24	11	4	7	0	58	16	28
2017	Project management	22	41	11	15	8	1	0	64	24	437
2017	Other services to the public	23	39	16	9	7	6	0	66	17	135
2017	None of the above	23	34	15	14	7	6	0	61	23	876
2014	Client contact centre	20	41	24	9	2	4	0	64	11	175
2014	Health care practitioners	12	39	6	22	7	13	0	59	34	14
2014	Communications or public affairs	22	48	10	11	6	2	0	71	18	89
2014	Access to information and privacy	34	27	15	7	2	14	0	71	11	40
2014	Science and technology	24	45	16	7	5	3	1	71	12	208
2014	Library services	19	18	17	28	5	0	11	42	38	16
2014	Administration and operations	24	40	18	9	5	3	0	67	15	580
2014	Human resources	24	39	17	8	8	4	1	66	16	138
2014	Financial management	27	39	14	11	7	2	0	67	19	129
2014	Procurement	33	21	28	6	6	5	0	57	13	18
2014	Information management	23	42	18	9	6	3	0	67	15	227
2014	Information technology	16	32	24	13	9	6	0	52	23	642
2014	Internal audit	41	39	6	7	7	0	0	80	14	13
2014	Evaluation	13	34	16	20	10	7	0	51	32	29
2014	Other services to the public	25	32	17	13	7	7	0	61	21	323
2014	None of the above	17	36	19	17	6	5	0	56	24	1161

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	35	13	5	10	1	1	71	15	129
2018	Communications or public affairs	27	43	14	8	7	0	0	70	16	93
2018	Access to information and privacy	36	42	17	4	0	0	0	79	4	23
2018	Science and technology	36	38	17	7	1	1	0	75	8	138
2018	Library services	37	40	23	0	0	0	0	77	0	13
2018	Administration and operations	32	39	14	9	5	1	0	71	15	377
2018	Human resources	35	40	8	14	4	0	0	75	17	137
2018	Financial management	35	39	15	9	2	1	0	74	11	109
2018	Information management	35	38	8	10	5	1	2	76	15	139
2018	Information technology	26	37	20	10	7	0	0	63	16	503
2018	Evaluation	35	44	7	3	10	0	0	79	14	27
2018	Data sciences	35	38	13	9	5	0	1	74	14	728
2018	Policy	35	38	10	3	14	0	0	72	17	29
2018	Project management	29	40	16	9	6	0	0	69	15	365
2018	Other services to the public	31	39	15	8	6	0	0	70	15	137
2018	None of the above	31	36	15	12	4	0	1	68	17	532
2017	Client contact centre	33	32	14	15	6	0	0	65	21	138
2017	Health care practitioners	30	8	45	8	10	0	0	38	17	11
2017	Communications or public affairs	40	33	13	8	5	1	0	74	13	102
2017	Access to information and privacy	48	33	7	8	5	0	0	81	12	25
2017	Science and technology	23	45	14	10	8	0	0	69	17	136
2017	Library services	47	46	0	7	0	0	0	93	7	13
2017	Administration and operations	31	37	14	9	8	0	0	69	17	439
2017	Human resources	35	36	13	9	6	1	0	72	15	158
2017	Financial management	45	30	16	5	2	1	1	76	7	122
2017	Procurement	51	25	0	12	12	0	0	75	25	16
2017	Information management	44	36	8	9	3	0	0	80	12	132
2017	Information technology	27	40	17	10	5	0	0	68	15	585
2017	Internal audit	11	39	11	10	30	0	0	50	39	10
2017	Evaluation	42	38	17	3	0	0	0	80	3	35
2017	Data sciences	34	42	11	8	5	0	0	76	13	676
2017	Policy	25	40	13	15	4	4	0	67	19	28
2017	Project management	30	37	13	12	8	0	0	67	20	437
2017	Other services to the public	31	37	16	12	3	0	1	68	15	135
2017	None of the above	31	39	14	10	6	1	0	71	15	875
2014	Client contact centre	26	45	15	7	6	0	1	71	14	174
2014	Health care practitioners	36	51	7	7	0	0	0	87	7	13
2014	Communications or public affairs	25	51	14	5	4	0	0	76	10	89
2014	Access to information and privacy	39	41	10	2	5	0	3	82	8	40
2014	Science and technology	28	45	14	8	3	0	0	74	11	209
2014	Library services	24	41	16	18	0	0	0	65	18	16
2014	Administration and operations	27	40	17	11	6	0	0	67	17	580
2014	Human resources	38	40	11	10	1	0	0	77	11	138
2014	Financial management	35	34	15	11	5	0	0	70	15	129
2014	Procurement	16	39	21	19	5	0	0	55	24	18
2014	Information management	34	41	13	9	4	0	0	74	13	226
2014	Information technology	22	39	20	12	5	1	0	62	18	645
2014	Internal audit	35	51	7	7	0	0	0	86	7	13
2014	Evaluation	20	54	0	16	10	0	0	74	26	29
2014	Other services to the public	29	37	19	9	5	0	0	67	14	324
2014	None of the above	27	41	15	11	5	0	0	69	17	1161

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	43	9	7	4	0	1	80	11	130
2018	Communications or public affairs	34	49	8	8	1	0	0	83	9	93
2018	Access to information and privacy	47	49	4	0	0	0	0	96	0	22
2018	Science and technology	40	45	9	4	1	1	0	85	6	139
2018	Library services	53	47	0	0	0	0	0	100	0	13
2018	Administration and operations	33	46	11	7	2	0	0	79	10	378
2018	Human resources	33	42	16	8	1	0	1	76	9	137
2018	Financial management	30	47	14	4	5	0	0	77	8	109
2018	Information management	30	48	9	10	1	0	1	80	11	140
2018	Information technology	29	43	15	9	4	0	0	72	13	505
2018	Evaluation	49	33	8	3	7	0	0	82	10	27
2018	Data sciences	36	42	11	8	3	0	0	78	11	729
2018	Policy	35	35	14	14	3	0	0	69	17	29
2018	Project management	29	46	14	8	3	0	0	75	12	366
2018	Other services to the public	39	39	16	4	2	0	0	78	6	137
2018	None of the above	33	43	11	10	3	0	0	76	13	531
2017	Client contact centre	34	48	5	8	5	0	0	82	13	138
2017	Health care practitioners	48	43	10	0	0	0	0	90	0	11
2017	Communications or public affairs	53	34	8	3	2	0	0	87	5	102
2017	Access to information and privacy	45	47	9	0	0	0	0	91	0	25
2017	Science and technology	32	43	19	6	1	0	0	75	7	135
2017	Library services	61	39	0	0	0	0	0	100	0	13
2017	Administration and operations	36	42	10	8	4	0	0	79	11	439
2017	Human resources	35	38	11	11	4	1	0	73	16	158
2017	Financial management	41	40	11	6	1	1	0	82	7	122
2017	Procurement	49	45	0	6	0	0	0	94	6	16
2017	Information management	41	44	8	4	3	0	0	85	7	132
2017	Information technology	28	48	12	8	4	0	0	76	13	584
2017	Internal audit	38	10	31	0	21	0	0	49	21	10
2017	Evaluation	42	47	5	6	0	0	0	89	6	35
2017	Data sciences	38	43	11	6	3	0	0	80	9	676
2017	Policy	21	62	10	7	0	0	0	82	7	28
2017	Project management	34	45	9	9	3	0	0	79	12	438
2017	Other services to the public	35	50	10	5	1	0	0	85	5	134
2017	None of the above	36	44	9	9	2	0	0	80	11	875

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	21	19	8	11	18	3	53	23	130
2018	Communications or public affairs	21	21	15	11	10	15	7	54	28	94
2018	Access to information and privacy	5	44	23	5	4	15	4	60	11	23
2018	Science and technology	17	35	14	11	4	13	7	64	18	137
2018	Library services	45	40	7	0	0	7	0	92	0	13
2018	Administration and operations	18	23	22	13	6	15	3	50	23	377
2018	Human resources	32	29	13	6	4	9	5	72	13	137
2018	Financial management	30	25	21	6	4	12	3	64	11	108
2018	Information management	18	36	14	8	3	16	4	68	14	141
2018	Information technology	13	28	21	10	8	17	3	51	23	503
2018	Evaluation	8	41	18	7	0	26	0	66	9	28
2018	Data sciences	18	22	15	9	6	23	6	58	21	727
2018	Policy	14	21	21	7	7	17	14	50	20	29
2018	Project management	17	31	19	13	8	8	3	54	25	366
2018	Other services to the public	17	25	21	12	5	15	4	52	22	137
2018	None of the above	17	25	19	11	5	19	4	55	21	528
2017	Client contact centre	13	23	21	14	8	17	4	45	28	138
2017	Health care practitioners	11	19	10	27	8	17	8	40	47	11
2017	Communications or public affairs	27	30	6	14	4	16	3	70	22	102
2017	Access to information and privacy	24	20	13	7	0	28	9	69	11	25
2017	Science and technology	13	29	16	9	6	18	8	57	21	136
2017	Library services	30	16	7	9	0	25	14	74	14	13
2017	Administration and operations	16	25	18	9	9	20	3	54	22	440
2017	Human resources	23	27	13	12	6	16	4	62	22	158
2017	Financial management	26	24	13	9	1	25	2	68	14	122
2017	Procurement	39	12	18	0	12	18	0	62	15	16
2017	Information management	27	20	18	8	3	22	3	61	14	133
2017	Information technology	14	24	19	11	7	21	4	51	24	584
2017	Internal audit	0	20	21	18	31	0	11	22	55	10
2017	Evaluation	21	20	22	3	9	20	6	55	16	35
2017	Data sciences	15	26	11	11	4	26	8	61	23	676
2017	Policy	24	12	7	14	0	33	10	63	24	28
2017	Project management	17	31	16	14	7	11	3	57	25	438
2017	Other services to the public	11	22	16	11	11	24	5	46	32	135
2017	None of the above	18	24	14	11	6	22	5	57	23	877
2014	Client contact centre	17	26	21	9	5	18	4	55	18	174
2014	Health care practitioners	16	28	21	15	7	14	0	51	25	13
2014	Communications or public affairs	9	35	21	9	5	17	3	55	18	89
2014	Access to information and privacy	27	22	15	5	2	23	5	68	10	39
2014	Science and technology	14	24	17	13	2	20	10	54	21	208
2014	Library services	6	24	17	17	12	12	11	39	38	16
2014	Administration and operations	16	31	16	12	7	13	4	57	23	581
2014	Human resources	24	31	12	11	4	13	4	67	19	138
2014	Financial management	22	28	17	4	4	17	9	67	10	129
2014	Procurement	28	10	27	16	0	18	0	47	20	18
2014	Information management	18	28	16	13	4	19	2	58	22	227
2014	Information technology	16	24	21	12	4	17	6	52	21	645
2014	Internal audit	6	37	11	13	7	25	0	58	27	13
2014	Evaluation	7	23	20	23	13	13	0	35	42	29
2014	Other services to the public	16	24	15	10	7	21	6	56	23	324
2014	None of the above	13	24	18	13	7	20	5	50	27	1159

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	28	13	5	6	0	1	77	11	130
2018	Communications or public affairs	49	29	9	7	2	1	1	81	10	93
2018	Access to information and privacy	45	47	8	0	0	0	0	92	0	23
2018	Science and technology	46	39	8	4	2	1	1	86	5	140
2018	Library services	70	14	16	0	0	0	0	84	0	13
2018	Administration and operations	47	31	11	7	4	0	0	78	11	376
2018	Human resources	46	38	12	2	2	0	1	84	4	136
2018	Financial management	47	35	11	5	2	0	0	82	7	109
2018	Information management	45	35	13	3	3	1	1	82	5	141
2018	Information technology	37	40	13	6	4	0	1	77	10	506
2018	Evaluation	67	27	0	3	3	0	0	93	7	29
2018	Data sciences	48	33	8	7	3	1	1	82	10	724
2018	Policy	48	21	7	10	14	0	0	69	24	29
2018	Project management	41	38	9	6	5	0	0	80	11	366
2018	Other services to the public	48	37	9	4	1	0	0	85	6	137
2018	None of the above	46	32	11	8	3	1	0	78	11	532
2017	Client contact centre	41	37	5	11	4	1	1	79	16	138
2017	Health care practitioners	40	17	43	0	0	0	0	57	0	11
2017	Communications or public affairs	55	26	9	4	3	1	2	83	7	102
2017	Access to information and privacy	45	43	4	5	0	3	0	91	5	25
2017	Science and technology	40	38	9	8	4	0	1	79	12	135
2017	Library services	75	25	0	0	0	0	0	100	0	13
2017	Administration and operations	46	33	8	7	4	1	0	80	12	441
2017	Human resources	46	32	10	7	3	1	1	80	10	158
2017	Financial management	57	28	8	3	3	0	1	85	6	122
2017	Procurement	63	18	0	6	12	0	0	82	18	16
2017	Information management	55	33	6	2	4	0	0	88	6	133
2017	Information technology	41	40	10	5	4	0	0	82	8	586
2017	Internal audit	20	51	10	10	9	0	0	71	19	10
2017	Evaluation	59	29	6	3	0	0	3	91	3	34
2017	Data sciences	48	34	9	6	2	0	0	83	8	673
2017	Policy	42	50	7	0	0	0	0	93	0	28
2017	Project management	43	35	10	7	4	0	0	78	12	438
2017	Other services to the public	46	37	8	7	3	0	0	83	10	135
2017	None of the above	47	34	9	6	3	1	0	82	9	875
2014	Client contact centre	40	41	11	5	1	1	1	83	6	175
2014	Health care practitioners	42	58	0	0	0	0	0	100	0	14
2014	Communications or public affairs	43	37	14	2	3	0	0	80	5	89
2014	Access to information and privacy	54	27	12	5	2	0	0	81	8	40
2014	Science and technology	45	37	10	4	2	0	0	83	6	209
2014	Library services	46	48	0	6	0	0	0	94	6	16
2014	Administration and operations	44	37	8	7	3	0	0	81	10	581
2014	Human resources	51	31	8	5	4	0	1	82	9	138
2014	Financial management	46	38	9	6	2	0	0	83	8	129
2014	Procurement	38	38	5	19	0	0	0	76	19	18
2014	Information management	46	34	8	7	3	0	1	82	10	227
2014	Information technology	44	38	9	6	2	0	0	83	8	645
2014	Internal audit	48	40	11	0	0	0	0	89	0	13
2014	Evaluation	44	39	3	7	7	0	0	83	13	29
2014	Other services to the public	52	31	8	5	3	1	0	83	9	324
2014	None of the above	42	38	9	6	4	0	1	81	10	1161

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	29	19	8	5	8	8	62	16	39
2018	Communications or public affairs	38	19	23	12	0	0	8	62	13	26
2018	Science and technology	33	25	4	10	4	6	18	76	19	72
2018	Administration and operations	34	39	8	8	4	1	5	78	13	118
2018	Human resources	41	43	3	9	0	0	4	88	10	42
2018	Financial management	49	29	14	0	0	2	5	85	0	41
2018	Information management	21	40	15	6	0	0	18	74	7	34
2018	Information technology	20	32	18	13	2	5	8	61	18	176
2018	Data sciences	22	35	13	8	4	5	14	70	14	233
2018	Project management	27	37	16	8	4	3	6	70	13	267
2018	Other services to the public	14	47	17	9	4	0	9	67	15	43
2018	None of the above	26	38	12	7	3	3	12	74	12	187
2017	Client contact centre	23	44	16	4	4	0	8	74	9	26
2017	Communications or public affairs	46	32	13	7	2	0	0	77	10	39
2017	Science and technology	15	39	12	5	3	3	23	73	10	65
2017	Administration and operations	41	33	10	8	2	3	4	79	10	118
2017	Human resources	41	34	11	2	2	2	8	84	5	48
2017	Financial management	46	33	7	3	0	2	9	89	3	43
2017	Information management	35	26	21	4	0	0	14	71	4	28
2017	Information technology	29	33	13	10	5	2	7	69	16	182
2017	Data sciences	28	36	8	9	2	4	12	77	13	264
2017	Policy	51	11	17	10	0	0	11	70	11	10
2017	Project management	30	41	8	9	2	2	8	78	13	303
2017	Other services to the public	24	33	10	10	7	3	13	68	20	39
2017	None of the above	31	29	14	3	2	8	14	76	6	307
2014	Client contact centre	16	48	16	2	0	4	14	78	3	50
2014	Communications or public affairs	44	23	26	4	0	0	3	69	4	27
2014	Science and technology	25	35	13	7	1	12	7	74	10	86
2014	Administration and operations	33	35	15	6	2	1	8	75	9	206
2014	Human resources	42	30	5	8	0	7	7	85	9	40
2014	Financial management	55	24	4	4	2	2	8	89	7	49
2014	Information management	31	35	17	5	2	4	7	73	8	84
2014	Information technology	20	33	18	10	4	5	10	63	16	230
2014	Other services to the public	36	35	12	5	0	4	10	81	5	112
2014	None of the above	27	37	14	7	2	4	9	74	10	456

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	35	42	8	12	3	0	0	78	15	130
2018	Communications or public affairs	16	58	14	7	2	0	3	76	10	94
2018	Access to information and privacy	40	47	13	0	0	0	0	87	0	23
2018	Science and technology	39	40	9	9	1	1	1	81	10	138
2018	Library services	49	31	0	20	0	0	0	80	20	13
2018	Administration and operations	30	44	11	10	4	0	1	74	15	378
2018	Human resources	26	42	10	15	7	0	0	68	22	136
2018	Financial management	27	58	9	3	3	0	0	85	6	109
2018	Information management	35	42	12	9	0	0	1	78	10	140
2018	Information technology	23	44	14	14	5	0	1	67	19	504
2018	Evaluation	31	46	12	7	3	0	0	77	10	27
2018	Data sciences	33	44	10	10	3	0	1	77	13	727
2018	Policy	31	55	0	0	7	0	7	93	7	29
2018	Project management	25	49	10	13	4	0	0	74	17	366
2018	Other services to the public	25	53	11	9	2	1	0	78	11	137
2018	None of the above	33	43	10	10	4	0	0	76	14	531
2017	Client contact centre	29	44	11	12	5	0	0	73	16	138
2017	Health care practitioners	23	0	33	45	0	0	0	23	45	11
2017	Communications or public affairs	38	42	6	9	5	0	0	80	14	102
2017	Access to information and privacy	50	27	12	9	3	0	0	76	12	25
2017	Science and technology	34	41	14	8	3	0	0	76	11	136
2017	Library services	53	41	0	7	0	0	0	93	7	13
2017	Administration and operations	33	40	10	9	6	0	1	73	16	441
2017	Human resources	22	40	9	15	12	0	1	63	28	158
2017	Financial management	40	34	11	11	3	1	0	75	14	122
2017	Procurement	55	26	6	12	0	0	0	82	12	16
2017	Information management	38	38	9	10	2	0	1	78	13	133
2017	Information technology	23	41	15	13	8	0	0	64	21	586
2017	Internal audit	29	50	0	11	10	0	0	79	21	10
2017	Evaluation	31	41	8	18	0	0	3	74	18	35
2017	Data sciences	37	42	9	8	3	0	1	80	11	675
2017	Policy	39	43	11	7	0	0	0	82	7	28
2017	Project management	29	40	12	14	5	0	0	69	19	438
2017	Other services to the public	31	44	9	10	4	0	1	76	15	135
2017	None of the above	31	43	11	10	4	0	1	75	14	875
2014	Client contact centre	27	43	13	12	5	0	0	70	16	174
2014	Health care practitioners	29	44	7	7	0	0	14	84	8	13
2014	Communications or public affairs	29	44	18	6	2	0	1	74	8	88
2014	Access to information and privacy	36	32	12	12	2	3	3	72	15	40
2014	Science and technology	41	41	7	7	2	1	0	83	10	209
2014	Library services	38	46	5	11	0	0	0	84	11	16
2014	Administration and operations	28	44	12	11	5	0	0	72	16	578
2014	Human resources	35	46	6	9	2	0	1	82	11	138
2014	Financial management	35	43	10	8	5	1	0	78	12	128
2014	Procurement	49	17	10	11	13	0	0	66	24	18
2014	Information management	34	43	12	7	4	0	1	78	10	225
2014	Information technology	23	38	18	13	6	1	0	62	20	644
2014	Internal audit	31	62	7	0	0	0	0	93	0	13
2014	Evaluation	37	39	10	10	0	0	3	79	10	29
2014	Other services to the public	36	41	10	9	5	0	1	77	14	323
2014	None of the above	32	41	13	10	3	0	1	74	14	1161

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	43	12	6	5	0	1	76	11	129
2018	Communications or public affairs	48	35	5	11	1	0	0	83	12	92
2018	Access to information and privacy	30	57	4	8	0	0	0	88	8	23
2018	Science and technology	44	38	9	6	3	1	0	82	9	139
2018	Library services	27	64	9	0	0	0	0	91	0	13
2018	Administration and operations	30	41	17	8	4	0	0	71	12	375
2018	Human resources	43	39	9	5	4	0	0	83	9	136
2018	Financial management	32	52	9	4	3	0	0	84	7	109
2018	Information management	31	42	15	11	1	0	0	73	12	141
2018	Information technology	37	45	10	5	3	0	0	82	8	503
2018	Evaluation	37	38	17	8	0	0	0	75	8	27
2018	Data sciences	38	45	10	5	2	0	0	83	7	727
2018	Policy	48	31	7	14	0	0	0	79	14	29
2018	Project management	35	46	10	5	3	0	0	82	9	366
2018	Other services to the public	25	51	15	6	4	0	0	76	9	137
2018	None of the above	38	39	10	9	3	0	0	78	12	531
2017	Client contact centre	35	39	10	12	4	0	0	74	16	138
2017	Health care practitioners	21	61	8	10	0	0	0	83	10	11
2017	Communications or public affairs	53	33	9	4	1	0	0	86	5	102
2017	Access to information and privacy	42	26	13	19	0	0	0	68	19	25
2017	Science and technology	42	42	7	7	2	1	0	84	9	136
2017	Library services	70	30	0	0	0	0	0	100	0	13
2017	Administration and operations	32	41	13	10	4	0	0	74	14	441
2017	Human resources	49	38	6	3	3	0	0	88	6	158
2017	Financial management	40	42	12	2	2	1	0	83	4	122
2017	Procurement	75	25	0	0	0	0	0	100	0	16
2017	Information management	38	44	9	7	2	0	0	82	9	132
2017	Information technology	41	42	9	5	3	0	0	84	8	585
2017	Internal audit	20	50	10	21	0	0	0	70	21	10
2017	Evaluation	42	40	9	8	0	0	0	83	8	35
2017	Data sciences	44	38	8	6	3	0	0	82	10	675
2017	Policy	54	29	7	7	4	0	0	82	10	28
2017	Project management	39	45	9	5	2	0	1	84	7	437
2017	Other services to the public	42	38	12	6	2	0	0	80	8	136
2017	None of the above	37	42	10	8	3	0	0	79	11	876
2014	Client contact centre	25	51	15	7	1	1	1	77	8	174
2014	Health care practitioners	45	28	13	0	0	0	14	84	0	13
2014	Communications or public affairs	45	42	7	3	2	0	0	87	6	89
2014	Access to information and privacy	22	44	19	5	8	0	2	68	12	40
2014	Science and technology	41	46	9	3	1	0	0	87	4	209
2014	Library services	46	24	12	18	0	0	0	70	18	16
2014	Administration and operations	29	43	14	10	4	0	0	72	14	580
2014	Human resources	46	34	12	5

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2018 Public Service Employee Survey Results by Theme for Statistics Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.