2018 Public Service Employee Survey Results by Theme for the Public Services and Procurement Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 39 12 7 4 0 0 77 11 1896
2018 Does not provide services to public 34 42 12 8 4 0 0 75 12 6822
2017 Provides services to public 33 42 12 7 5 0 0 76 12 1848
2017 Does not provide services to public 32 45 11 8 4 0 0 77 12 6526
2014 Provides services to public 30 45 13 7 4 0 0 75 12 1868
2014 Does not provide services to public 28 45 12 9 5 0 0 73 15 7038
2011 Provides services to public 36 39 14 7 4 0 0 75 11 2299
2011 Does not provide services to public 32 42 13 8 5 0 0 75 13 8160
2008 Provides services to public 38 41 11 6 3 0 0 80 9 1813
2008 Does not provide services to public 33 43 12 8 5 0 0 75 12 6010

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 36 16 9 7 0 0 68 17 1883
2018 Does not provide services to public 30 39 15 9 6 0 0 69 16 6836
2017 Provides services to public 27 36 16 10 10 1 0 63 21 1849
2017 Does not provide services to public 29 37 15 10 8 0 0 67 18 6514

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 33 8 3 2 0 0 87 5 1880
2018 Does not provide services to public 48 36 10 4 2 0 0 84 6 6813
2017 Provides services to public 52 35 8 3 2 0 0 87 5 1847
2017 Does not provide services to public 49 36 9 3 2 0 0 86 5 6511
2014 Provides services to public 60 29 7 2 1 0 0 89 3 1868
2014 Does not provide services to public 56 31 9 3 1 0 0 87 4 7033
2011 Provides services to public 58 32 7 2 1 0 0 90 2 2303
2011 Does not provide services to public 55 32 8 3 1 0 0 88 4 8169

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 38 12 4 3 0 0 81 7 1889
2018 Does not provide services to public 39 40 12 6 3 0 0 80 9 6848
2017 Provides services to public 39 40 11 5 4 0 0 80 9 1841
2017 Does not provide services to public 39 40 11 6 3 0 0 80 9 6498
2014 Provides services to public 39 40 12 6 3 0 0 79 9 1866
2014 Does not provide services to public 36 42 12 6 3 0 0 78 10 7029
2011 Provides services to public 41 39 12 5 2 0 0 80 8 2307
2011 Does not provide services to public 38 43 10 6 3 0 0 81 9 8164
2008 Provides services to public 43 41 9 4 2 0 0 85 6 1821
2008 Does not provide services to public 38 43 10 6 3 0 0 82 9 6028

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 32 16 7 6 1 0 71 13 1894
2018 Does not provide services to public 34 34 17 8 6 1 0 68 14 6828
2017 Provides services to public 32 32 18 8 8 1 0 65 17 1847
2017 Does not provide services to public 31 34 18 9 6 1 0 66 15 6507
2014 Provides services to public 26 37 18 10 8 1 0 64 18 1866
2014 Does not provide services to public 23 39 20 11 7 1 0 62 18 7034
2011 Provides services to public 26 37 20 10 5 1 0 63 16 2304
2011 Does not provide services to public 24 37 20 11 6 1 0 62 17 8162

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 35 16 7 5 0 0 72 12 1885
2018 Does not provide services to public 32 37 16 9 5 0 0 70 14 6822
2017 Provides services to public 29 37 16 10 7 1 0 67 16 1847
2017 Does not provide services to public 31 37 17 10 6 0 0 68 15 6512
2014 Provides services to public 26 38 18 11 6 1 0 64 18 1865
2014 Does not provide services to public 24 40 19 10 6 0 0 65 16 7033
2011 Provides services to public 25 39 20 10 5 1 0 64 16 2296
2011 Does not provide services to public 24 40 19 11 5 1 0 65 16 8148
2008 Provides services to public 27 42 17 10 4 0 0 69 14 1822
2008 Does not provide services to public 24 41 16 13 6 0 0 65 19 6026

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 24 21 10 8 3 0 59 19 1892
2018 Does not provide services to public 30 26 21 11 8 3 1 58 20 6842
2017 Provides services to public 28 28 18 11 11 4 1 59 22 1849
2017 Does not provide services to public 28 26 20 12 9 4 1 58 21 6518
2014 Provides services to public 26 26 20 12 10 5 1 55 24 1866
2014 Does not provide services to public 24 27 21 13 9 5 1 54 24 7035
2011 Provides services to public 27 27 20 12 9 5 1 57 22 2300
2011 Does not provide services to public 25 27 20 13 9 5 1 55 23 8153
2008 Provides services to public 27 31 18 11 8 4 1 61 20 1822
2008 Does not provide services to public 24 29 19 13 9 5 1 56 24 6027
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 32 12 5 4 2 0 78 9 1887
2018 Does not provide services to public 47 30 11 6 4 2 1 79 10 6827
2017 Provides services to public 42 31 13 6 5 2 0 75 12 1849
2017 Does not provide services to public 45 32 10 6 4 2 1 79 10 6520
2014 Provides services to public 43 30 12 6 6 2 1 75 12 1865
2014 Does not provide services to public 42 33 12 6 4 2 1 78 10 7037
2011 Provides services to public 42 31 14 6 4 2 1 75 11 2308
2011 Does not provide services to public 43 32 12 6 4 2 0 77 10 8157
2008 Provides services to public 40 32 13 6 5 3 0 75 12 1820
2008 Does not provide services to public 42 31 12 7 5 2 1 75 12 6035

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 34 11 6 5 0 0 78 11 1884
2018 Does not provide services to public 43 33 11 7 4 1 0 77 12 6808
2017 Provides services to public 42 35 9 7 6 1 0 77 14 1850
2017 Does not provide services to public 43 34 10 8 4 1 0 78 12 6519
2014 Provides services to public 41 34 11 8 6 0 0 75 13 1866
2014 Does not provide services to public 40 35 11 8 4 0 0 76 13 7036
2011 Provides services to public 40 35 12 7 5 0 0 76 12 2308
2011 Does not provide services to public 41 34 11 8 5 0 0 76 13 8154
2008 Provides services to public 41 32 11 9 6 1 1 74 15 1818
2008 Does not provide services to public 39 35 11 9 6 1 0 75 15 6032

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 29 12 5 5 0 0 78 10 1889
2018 Does not provide services to public 48 29 11 6 5 1 0 78 11 6827
2017 Provides services to public 50 27 11 5 6 1 0 78 11 1845
2017 Does not provide services to public 52 28 9 6 4 0 0 80 10 6505
2014 Provides services to public 46 31 11 5 6 1 0 77 11 1864
2014 Does not provide services to public 47 32 11 6 4 1 0 79 10 7034

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 32 18 7 6 7 0 67 14 1901
2018 Does not provide services to public 28 34 17 8 5 8 0 67 14 6863
2017 Provides services to public 25 35 17 8 7 8 0 65 17 1848
2017 Does not provide services to public 26 34 17 8 5 9 0 67 15 6521
2014 Provides services to public 26 35 16 8 6 8 0 67 15 1865
2014 Does not provide services to public 23 35 17 8 5 11 0 66 15 7035
2011 Provides services to public 25 31 20 9 7 9 1 61 17 2300
2011 Does not provide services to public 25 32 19 9 5 10 0 63 16 8157

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 18 11 8 3 0 62 19 1899
2018 Does not provide services to public 25 33 19 12 8 3 0 60 21 6843
2017 Provides services to public 21 34 18 13 11 3 0 57 24 1850
2017 Does not provide services to public 23 33 20 13 9 3 0 57 22 6518
2014 Provides services to public 22 31 22 13 9 3 0 55 23 1867
2014 Does not provide services to public 19 34 21 13 9 3 0 55 23 7033
2011 Provides services to public 21 31 21 12 11 3 0 53 24 2300
2011 Does not provide services to public 19 33 22 12 9 3 0 54 22 8147
2008 Provides services to public 21 34 21 11 10 3 0 57 22 1820
2008 Does not provide services to public 19 33 20 13 11 3 0 54 25 6031

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 28 20 14 8 6 0 54 24 1899
2018 Does not provide services to public 18 29 23 15 9 6 0 50 25 6841
2017 Provides services to public 15 31 21 16 12 6 0 49 29 1849
2017 Does not provide services to public 17 30 22 16 10 6 0 49 27 6514
2014 Provides services to public 15 27 25 17 10 5 0 45 28 1867
2014 Does not provide services to public 13 30 25 16 10 6 0 46 28 7031
2011 Provides services to public 12 32 24 16 9 6 0 47 27 2301
2011 Does not provide services to public 11 33 24 16 8 7 0 48 27 8159
2008 Provides services to public 12 33 23 15 10 7 0 48 27 1821
2008 Does not provide services to public 9 31 22 19 11 8 0 43 33 6027

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 32 19 14 10 4 0 56 25 1899
2018 Does not provide services to public 17 34 20 17 10 3 0 52 27 6852
2017 Provides services to public 16 33 19 15 12 4 0 52 28 1844
2017 Does not provide services to public 18 35 19 16 10 3 0 54 26 6513
2014 Provides services to public 16 32 21 17 11 3 0 50 29 1864
2014 Does not provide services to public 14 34 21 17 11 3 0 50 29 7031
2011 Provides services to public 16 35 20 16 10 3 0 52 27 2300
2011 Does not provide services to public 15 38 20 16 9 3 0 54 25 8148
2008 Provides services to public 17 37 19 15 10 2 0 55 25 1822
2008 Does not provide services to public 14 37 18 19 9 3 0 53 29 6026
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 34 18 11 9 0 0 62 20 1896
2018 Does not provide services to public 28 35 17 11 8 0 0 64 19 6846
2017 Provides services to public 26 35 16 12 10 0 0 61 23 1845
2017 Does not provide services to public 26 36 17 12 8 0 0 62 21 6525
2014 Provides services to public 22 36 19 14 10 0 0 58 23 1866
2014 Does not provide services to public 21 36 19 14 9 0 0 58 23 7038
2011 Provides services to public 22 37 18 13 9 0 0 60 22 2303
2011 Does not provide services to public 23 38 18 12 8 0 0 62 20 8168

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 41 13 10 5 0 0 73 14 1899
2018 Does not provide services to public 28 42 13 10 5 0 0 71 16 6855
2017 Provides services to public 30 40 13 10 7 0 0 70 16 1848
2017 Does not provide services to public 27 43 13 11 6 0 0 71 16 6526

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 22 20 16 11 12 2 44 32 1886
2018 Does not provide services to public 14 24 20 14 10 16 3 46 30 6826
2017 Provides services to public 12 21 20 16 14 16 2 40 36 1853
2017 Does not provide services to public 12 22 19 16 10 18 3 43 33 6522
2014 Provides services to public 11 23 20 17 16 12 2 39 38 1861
2014 Does not provide services to public 10 23 21 17 12 14 3 40 36 7037

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 13 8 5 1 1 74 13 1889
2018 Does not provide services to public 38 35 12 8 5 1 1 74 13 6833
2017 Provides services to public 37 36 12 8 7 0 0 73 15 1852
2017 Does not provide services to public 37 36 12 8 5 1 1 74 13 6520
2014 Provides services to public 38 36 12 8 5 1 1 74 13 1868
2014 Does not provide services to public 36 38 12 8 5 1 0 75 13 7037
2011 Provides services to public 37 37 13 8 5 1 0 74 13 2309
2011 Does not provide services to public 37 38 12 7 5 0 0 75 12 8164
2008 Provides services to public 39 34 12 8 6 1 1 73 15 1823
2008 Does not provide services to public 35 35 13 10 6 1 1 71 16 6034

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 40 15 10 5 2 3 68 16 324
2018 Does not provide services to public 26 33 16 8 5 3 9 67 14 1906
2017 Provides services to public 27 38 16 11 4 1 3 68 15 357
2017 Does not provide services to public 25 36 14 9 6 4 7 68 16 1813
2014 Provides services to public 25 32 18 11 8 1 5 60 21 353
2014 Does not provide services to public 26 37 15 9 5 3 6 68 15 1882

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 45 9 12 7 0 0 72 19 1897
2018 Does not provide services to public 26 44 11 13 6 0 1 70 19 6867
2017 Provides services to public 26 38 12 13 11 0 0 64 24 1847
2017 Does not provide services to public 27 39 12 14 7 0 0 67 21 6524
2014 Provides services to public 24 39 14 14 8 0 0 64 23 1868
2014 Does not provide services to public 25 38 12 15 9 0 0 64 24 7038
2011 Provides services to public 29 42 13 10 6 0 1 71 16 2308
2011 Does not provide services to public 30 41 12 11 5 0 1 72 15 8155
2008 Provides services to public 29 42 13 11 4 0 1 72 15 1822
2008 Does not provide services to public 29 42 13 10 5 0 1 72 15 6033

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 38 11 6 3 0 0 79 10 1900
2018 Does not provide services to public 39 40 10 7 3 0 0 79 11 6844
2017 Provides services to public 37 40 12 7 4 0 0 77 10 1849
2017 Does not provide services to public 40 40 10 6 4 0 0 80 10 6519
2014 Provides services to public 36 40 13 6 4 0 0 76 11 1864
2014 Does not provide services to public 37 40 12 7 4 0 0 77 11 7039
2011 Provides services to public 40 38 12 7 3 0 0 78 10 2302
2011 Does not provide services to public 40 37 12 7 4 0 0 77 11 8155
2008 Provides services to public 38 41 11 7 3 0 0 79 10 1822
2008 Does not provide services to public 36 42 11 7 3 0 0 78 11 6033

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 36 9 6 3 0 0 82 9 1885
2018 Does not provide services to public 45 39 8 6 3 0 0 84 8 6804
2017 Provides services to public 44 39 8 5 4 0 0 83 9 1844
2017 Does not provide services to public 47 38 7 5 3 0 0 85 8 6513
2014 Provides services to public 43 38 9 6 4 0 0 81 10 1866
2014 Does not provide services to public 43 39 9 6 3 0 0 82 9 7034
2011 Provides services to public 45 39 8 6 3 0 0 83 8 2303
2011 Does not provide services to public 44 39 8 5 3 0 0 84 8 8165
2008 Provides services to public 42 42 8 5 2 0 0 85 7 1823
2008 Does not provide services to public 44 42 7 4 3 0 0 86 7 6035

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 34 19 10 9 2 0 61 20 1891
2018 Does not provide services to public 23 36 19 12 8 2 0 60 20 6843
2017 Provides services to public 26 34 17 11 9 3 0 62 20 1844
2017 Does not provide services to public 26 35 16 12 7 3 1 63 20 6511
2014 Provides services to public 22 32 19 14 11 3 0 55 25 1865
2014 Does not provide services to public 19 33 17 16 12 2 0 53 29 7028
2011 Provides services to public 23 35 19 12 9 1 0 59 22 2305
2011 Does not provide services to public 24 36 17 13 8 2 0 61 21 8154
2008 Provides services to public 22 38 19 12 7 1 0 61 20 1823
2008 Does not provide services to public 20 39 17 12 9 2 0 61 21 6031

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 32 16 12 14 2 1 57 27 1886
2018 Does not provide services to public 23 30 16 14 13 2 2 55 28 6851
2017 Provides services to public 22 31 15 13 15 3 2 55 29 1851
2017 Does not provide services to public 23 29 15 15 13 3 3 55 29 6515
2014 Provides services to public 16 26 17 15 20 3 3 45 37 1867
2014 Does not provide services to public 15 26 17 18 20 2 2 43 39 7035
2011 Provides services to public 18 28 17 17 16 1 2 48 34 2305
2011 Does not provide services to public 16 30 17 16 17 2 2 49 34 8159
2008 Provides services to public 20 32 14 15 15 2 1 54 31 1823
2008 Does not provide services to public 19 34 14 14 15 2 2 55 30 6020

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 38 15 11 7 0 1 67 18 1882
2018 Does not provide services to public 29 38 15 10 7 0 0 68 17 6819
2017 Provides services to public 26 39 16 11 8 0 0 66 19 1845
2017 Does not provide services to public 29 39 14 11 7 0 1 68 18 6504
2014 Provides services to public 21 41 14 13 10 0 0 63 23 1867
2014 Does not provide services to public 21 41 15 14 9 0 0 63 23 7034
2011 Provides services to public 29 40 14 10 6 0 0 69 17 2304
2011 Does not provide services to public 29 40 14 10 6 0 0 70 16 8156

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 35 16 9 6 0 0 69 15 1880
2018 Does not provide services to public 34 35 16 9 6 0 0 69 15 6822
2017 Provides services to public 30 37 16 10 7 0 0 67 17 1846
2017 Does not provide services to public 34 35 15 10 6 0 0 69 16 6507
2014 Provides services to public 26 38 16 11 8 0 1 65 19 1866
2014 Does not provide services to public 27 38 17 11 7 0 0 65 18 7038

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 36 14 9 7 0 0 70 16 1881
2018 Does not provide services to public 31 37 16 10 6 0 0 68 16 6828
2017 Provides services to public 32 37 14 10 7 0 0 69 17 1846
2017 Does not provide services to public 31 39 14 10 5 0 0 70 16 6505
2014 Provides services to public 28 38 15 12 7 0 0 66 19 1868
2014 Does not provide services to public 28 41 16 10 6 0 0 69 16 7032
2011 Provides services to public 34 41 13 8 4 0 0 75 12 2304
2011 Does not provide services to public 34 42 13 7 3 0 0 76 10 8153

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 35 24 8 6 4 0 60 16 1893
2018 Does not provide services to public 21 37 23 9 6 4 0 61 15 6857
2017 Provides services to public 19 36 22 10 8 5 0 58 19 1848
2017 Does not provide services to public 21 36 22 9 6 5 0 60 17 6513

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 34 10 6 4 0 1 79 11 1895
2018 Does not provide services to public 46 34 10 6 3 0 1 81 9 6852
2017 Provides services to public 40 34 11 8 5 0 0 75 14 1845
2017 Does not provide services to public 44 35 10 7 4 0 1 79 11 6515
2014 Provides services to public 34 35 14 9 7 0 1 70 16 1866
2014 Does not provide services to public 36 36 13 9 5 0 1 73 14 7035
2011 Provides services to public 35 36 14 9 5 0 1 72 13 2308
2011 Does not provide services to public 38 37 11 8 4 0 1 76 12 8155

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 33 16 7 4 0 1 72 12 1907
2018 Does not provide services to public 37 32 17 8 5 0 1 70 13 6865
2017 Provides services to public 35 34 16 9 5 0 1 70 14 1853
2017 Does not provide services to public 35 36 16 8 5 0 1 72 12 6520
2014 Provides services to public 36 33 17 7 6 0 1 69 13 1868
2014 Does not provide services to public 38 34 16 7 4 0 1 73 11 7040
2011 Provides services to public 32 31 19 10 7 0 1 64 17 2304
2011 Does not provide services to public 34 35 17 8 4 0 1 70 12 8160
2008 Provides services to public 27 33 20 11 7 0 0 61 19 1817
2008 Does not provide services to public 28 36 20 10 5 0 0 64 15 6029

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 24 40 36 1901
2018 Does not provide services to public 28 39 33 6866
2017 Provides services to public 26 40 34 1850
2017 Does not provide services to public 28 40 32 6519
2014 Provides services to public 28 39 32 1866
2014 Does not provide services to public 29 38 34 7035
2011 Provides services to public 28 40 32 2308
2011 Does not provide services to public 31 39 31 8163

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 15 30 37 6 5 7 459
2018 Does not provide services to public 16 32 36 4 6 7 1922
2017 Provides services to public 17 29 34 6 7 7 476
2017 Does not provide services to public 20 28 35 5 8 5 1846
2014 Provides services to public 24 24 32 7 9999 13 531
2014 Does not provide services to public 20 29 34 8 9999 10 2059
2011 Provides services to public 20 29 35 5 9999 11 667
2011 Does not provide services to public 21 30 32 6 9999 11 2523
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 40 8 3 2 0 0 86 5 1888
2018 Does not provide services to public 41 42 9 4 2 0 0 84 7 6845
2017 Provides services to public 38 42 11 5 4 1 0 80 9 1847
2017 Does not provide services to public 37 43 11 5 3 0 0 81 8 6520
2014 Provides services to public 38 42 12 5 3 0 0 80 8 1864
2014 Does not provide services to public 35 43 12 6 3 1 0 79 9 7036
2011 Provides services to public 37 43 12 6 2 1 0 80 8 2305
2011 Does not provide services to public 37 42 12 6 3 1 0 79 9 8164
2008 Provides services to public 46 38 9 4 2 1 0 85 6 1822
2008 Does not provide services to public 39 40 11 5 3 1 0 80 9 6024

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 41 19 8 4 1 0 69 12 1891
2018 Does not provide services to public 22 44 19 9 4 1 0 67 13 6848
2017 Provides services to public 22 42 19 9 5 3 0 66 14 1850
2017 Does not provide services to public 23 43 18 9 4 1 0 67 14 6512
2014 Provides services to public 25 40 19 9 5 2 0 67 14 1868
2014 Does not provide services to public 22 44 19 9 4 2 0 67 13 7041
2011 Provides services to public 26 42 17 9 4 2 0 69 13 2301
2011 Does not provide services to public 27 43 16 8 4 2 0 71 12 8149

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 26 32 18 9 1 2 27 40 1893
2018 Does not provide services to public 11 27 36 17 7 1 2 24 39 6851
2017 Provides services to public 16 27 29 17 7 1 3 25 45 1838
2017 Does not provide services to public 12 26 36 15 7 1 3 23 40 6497
2014 Provides services to public 14 32 33 12 6 1 2 18 47 1864
2014 Does not provide services to public 11 29 36 15 6 1 2 22 41 7028
2011 Provides services to public 14 31 31 14 6 1 3 21 47 2299
2011 Does not provide services to public 12 28 35 16 6 1 2 23 41 8142
2008 Provides services to public 15 31 33 13 6 1 2 19 47 1822
2008 Does not provide services to public 12 30 33 15 6 1 2 22 44 6026

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 22 26 22 13 2 2 37 35 1880
2018 Does not provide services to public 12 21 30 21 12 3 2 34 35 6831
2017 Provides services to public 15 21 28 19 10 3 4 32 39 1831
2017 Does not provide services to public 12 21 30 19 11 3 4 33 35 6486
2014 Provides services to public 13 24 29 20 9 3 3 30 40 1861
2014 Does not provide services to public 11 22 31 21 9 3 3 32 35 7022
2011 Provides services to public 12 23 29 17 11 3 4 31 38 2300
2011 Does not provide services to public 10 21 30 20 12 3 4 35 33 8132
2008 Provides services to public 13 24 29 17 10 3 3 29 40 1817
2008 Does not provide services to public 13 23 28 20 10 3 3 32 38 6006

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 24 29 17 10 2 3 29 40 1885
2018 Does not provide services to public 17 26 29 15 8 2 4 24 45 6830
2017 Provides services to public 18 22 29 15 8 2 5 25 44 1832
2017 Does not provide services to public 18 26 29 13 7 2 5 22 47 6492
2014 Provides services to public 21 26 26 14 6 2 4 22 50 1857
2014 Does not provide services to public 21 27 27 12 6 2 4 20 51 7028
2011 Provides services to public 22 27 27 12 7 2 4 20 52 2296
2011 Does not provide services to public 21 27 27 12 7 2 5 20 51 8136
2008 Provides services to public 24 26 26 12 7 2 4 20 53 1812
2008 Does not provide services to public 21 27 26 13 6 2 4 21 51 6008

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 16 31 28 15 1 3 44 24 1877
2018 Does not provide services to public 10 19 34 23 11 1 2 35 30 6818
2017 Provides services to public 11 16 32 23 12 1 5 37 29 1831
2017 Does not provide services to public 11 20 33 22 10 1 3 33 32 6475
2014 Provides services to public 11 19 33 23 9 1 4 34 32 1858
2014 Does not provide services to public 10 22 36 20 9 1 2 30 33 7013
2011 Provides services to public 12 23 32 21 8 1 4 30 37 2293
2011 Does not provide services to public 11 23 35 20 8 1 2 29 35 8121
2008 Provides services to public 14 23 30 20 9 1 2 30 39 1816
2008 Does not provide services to public 12 23 34 20 8 1 2 29 36 6000

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 22 27 19 13 1 3 33 39 1893
2018 Does not provide services to public 15 24 29 18 10 1 3 29 41 6846
2017 Provides services to public 19 22 27 16 11 1 4 29 43 1835
2017 Does not provide services to public 17 24 27 17 9 2 4 28 43 6479
2014 Provides services to public 23 26 26 14 8 1 3 22 51 1862
2014 Does not provide services to public 19 27 27 14 8 1 3 23 49 7023
2011 Provides services to public 22 25 26 15 8 1 3 23 49 2301
2011 Does not provide services to public 17 25 29 16 8 1 4 25 45 8139
2008 Provides services to public 21 27 25 15 8 1 3 24 50 1813
2008 Does not provide services to public 18 25 28 15 8 1 4 25 46 6009

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 20 26 20 12 3 3 34 38 1881
2018 Does not provide services to public 13 21 27 20 12 3 3 35 37 6829
2017 Provides services to public 18 19 24 20 11 4 5 33 41 1841
2017 Does not provide services to public 13 20 27 20 12 4 5 35 36 6496
2014 Provides services to public 14 20 27 20 11 3 4 34 37 1864
2014 Does not provide services to public 10 18 27 23 13 3 5 39 31 7022
2011 Provides services to public 15 20 24 22 12 3 5 36 38 2291
2011 Does not provide services to public 10 19 27 23 13 3 5 39 31 8129
2008 Provides services to public 17 25 24 17 9 3 4 28 45 1814
2008 Does not provide services to public 14 22 28 19 9 3 5 31 39 6019

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 22 31 19 9 2 3 29 38 1884
2018 Does not provide services to public 17 26 32 14 7 2 2 22 45 6850
2017 Provides services to public 17 23 31 14 8 2 4 24 43 1837
2017 Does not provide services to public 17 26 32 12 7 2 3 21 45 6497
2014 Provides services to public 19 24 32 13 7 2 3 21 46 1866
2014 Does not provide services to public 18 25 33 12 7 2 3 20 46 7029

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 32 10 9 6 1 0 74 15 1890
2018 Does not provide services to public 44 32 9 8 5 1 0 77 13 6832
2017 Provides services to public 42 32 9 8 8 1 0 75 16 1844
2017 Does not provide services to public 46 32 9 7 5 1 0 79 12 6515
2014 Provides services to public 42 30 11 9 7 1 0 73 16 1866
2014 Does not provide services to public 43 33 10 8 5 1 0 77 13 7041

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 36 8 6 3 0 0 82 10 1893
2018 Does not provide services to public 48 37 7 5 2 0 0 85 8 6820
2017 Provides services to public 40 40 9 7 4 1 0 80 11 1846
2017 Does not provide services to public 45 39 8 6 2 0 0 84 8 6516
2014 Provides services to public 38 42 9 7 4 0 0 80 10 1867
2014 Does not provide services to public 42 42 8 6 3 0 0 84 8 7037

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 39 13 5 3 2 0 78 8 1893
2018 Does not provide services to public 39 41 12 5 2 1 0 81 7 6839

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 36 14 2 3 3 0 80 5 1891
2018 Does not provide services to public 42 37 13 3 2 4 0 82 5 6837
2017 Provides services to public 35 38 15 4 3 4 1 77 8 1848
2017 Does not provide services to public 40 36 14 3 2 5 1 80 5 6513
2014 Provides services to public 40 38 12 3 3 4 1 82 6 1863
2014 Does not provide services to public 39 38 13 3 2 5 1 81 5 7035

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 37 13 3 3 2 0 81 6 1894
2018 Does not provide services to public 42 39 11 4 2 2 0 83 6 6834
2017 Provides services to public 39 39 13 4 3 2 0 80 7 1847
2017 Does not provide services to public 39 41 11 4 2 3 0 83 6 6511
2014 Provides services to public 38 39 12 5 3 3 0 79 8 1868
2014 Does not provide services to public 37 40 13 5 2 3 0 79 7 7033
2011 Provides services to public 30 41 16 5 4 4 0 74 9 2301
2011 Does not provide services to public 31 41 16 5 3 4 0 75 9 8158

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 37 9 3 4 0 0 85 7 1889
2018 Does not provide services to public 47 37 10 4 2 0 0 84 6 6831
2017 Provides services to public 42 39 9 4 4 1 0 82 9 1850
2017 Does not provide services to public 44 39 9 5 3 0 0 84 8 6512
2014 Provides services to public 43 38 11 5 3 0 0 81 8 1864
2014 Does not provide services to public 42 40 11 4 3 0 0 82 7 7030
2011 Provides services to public 37 41 12 5 3 1 0 79 9 2292
2011 Does not provide services to public 38 40 12 5 3 1 0 79 9 8150
2008 Provides services to public 33 42 14 5 4 1 0 76 10 1824
2008 Does not provide services to public 34 42 13 7 4 0 0 76 11 6027

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 36 17 9 7 4 2 64 18 1896
2018 Does not provide services to public 23 34 18 9 6 7 4 63 17 6836
2017 Provides services to public 26 33 16 9 9 4 3 64 20 1845
2017 Does not provide services to public 27 31 16 8 6 6 5 66 16 6515
2014 Provides services to public 28 33 17 10 7 3 2 64 18 1866
2014 Does not provide services to public 28 34 16 9 6 4 4 67 16 7040

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 39 15 7 4 2 1 73 12 1891
2018 Does not provide services to public 31 40 13 8 4 2 1 73 13 6854
2017 Provides services to public 32 38 13 9 5 3 1 73 15 1845
2017 Does not provide services to public 34 39 12 9 4 3 1 75 13 6497
2014 Provides services to public 37 39 12 6 3 2 1 78 10 1865
2014 Does not provide services to public 37 40 11 6 3 3 1 80 9 7035
2011 Provides services to public 37 37 12 6 4 4 1 78 10 2297
2011 Does not provide services to public 38 37 10 7 3 3 1 78 11 8149
2008 Provides services to public 35 35 13 7 4 4 1 74 13 1818
2008 Does not provide services to public 37 36 11 8 5 4 1 76 13 6034

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 38 19 5 4 1 0 70 10 1888
2018 Does not provide services to public 29 40 19 6 3 2 0 71 10 6834

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 27 20 12 12 7 2 52 26 1896
2018 Does not provide services to public 18 26 21 13 11 10 2 50 27 6850
2017 Provides services to public 16 24 18 14 15 9 4 46 33 1848
2017 Does not provide services to public 16 25 19 13 12 11 3 48 30 6503
2014 Provides services to public 14 26 21 14 15 8 2 44 32 1866
2014 Does not provide services to public 14 24 20 16 13 11 2 44 33 7028
2011 Provides services to public 15 23 22 14 13 11 4 44 31 2301
2011 Does not provide services to public 14 22 21 14 11 14 4 44 31 8151

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 15 85 1904
2018 Does not provide services to public 12 88 6858

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 273
2018 Does not provide services to public 48 839

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 273
2018 Does not provide services to public 58 839

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 273
2018 Does not provide services to public 7 839

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 273
2018 Does not provide services to public 8 839

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 273
2018 Does not provide services to public 2 839

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 273
2018 Does not provide services to public 5 839

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 271
2018 Does not provide services to public 38 839

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 271
2018 Does not provide services to public 39 839

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 271
2018 Does not provide services to public 45 839

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 271
2018 Does not provide services to public 42 839

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 271
2018 Does not provide services to public 31 839

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 271
2018 Does not provide services to public 56 839

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 271
2018 Does not provide services to public 31 839

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 271
2018 Does not provide services to public 1 839

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 271
2018 Does not provide services to public 7 839

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 271
2018 Does not provide services to public 9 839

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 271
2018 Does not provide services to public 45 839

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 271
2018 Does not provide services to public 20 839

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 271
2018 Does not provide services to public 15 839

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 274
2018 Does not provide services to public 55 839

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 274
2018 Does not provide services to public 25 839

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 274
2018 Does not provide services to public 10 839

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 274
2018 Does not provide services to public 15 839

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 274
2018 Does not provide services to public 8 839

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 274
2018 Does not provide services to public 5 839

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 274
2018 Does not provide services to public 14 839

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 274
2018 Does not provide services to public 11 839

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 274
2018 Does not provide services to public 27 839

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 251
2018 Does not provide services to public 14 801

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 251
2018 Does not provide services to public 21 801

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 251
2018 Does not provide services to public 10 801

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 251
2018 Does not provide services to public 7 801

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 251
2018 Does not provide services to public 10 801

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 251
2018 Does not provide services to public 12 801

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 251
2018 Does not provide services to public 15 801

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 251
2018 Does not provide services to public 13 801

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 251
2018 Does not provide services to public 13 801

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 251
2018 Does not provide services to public 28 801

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 251
2018 Does not provide services to public 9 801

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 251
2018 Does not provide services to public 45 801

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 251
2018 Does not provide services to public 51 801

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 251
2018 Does not provide services to public 3 801

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 251
2018 Does not provide services to public 12 801

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 19 22 6 6 20 6 55 16 1898
2018 Does not provide services to public 17 19 20 6 5 27 7 54 16 6858
2017 Provides services to public 17 21 21 5 7 23 7 54 17 1852
2017 Does not provide services to public 15 19 18 6 5 28 9 54 18 6517
2014 Provides services to public 17 18 20 5 8 24 7 51 20 1867
2014 Does not provide services to public 14 18 20 5 5 29 8 51 17 7038

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 32 18 5 4 7 1 70 10 1894
2018 Does not provide services to public 30 34 17 5 4 10 1 72 10 6850
2017 Provides services to public 27 34 17 5 5 10 1 69 12 1841
2017 Does not provide services to public 28 33 16 5 4 12 2 71 11 6515
2014 Provides services to public 28 27 20 6 5 12 1 64 13 1868
2014 Does not provide services to public 23 32 19 5 4 15 1 66 11 7036
2011 Provides services to public 30 36 17 5 3 8 0 72 9 2305
2011 Does not provide services to public 29 37 17 5 3 10 0 73 8 8153

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 7 93 1898
2018 Does not provide services to public 5 95 6851

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 123
2018 Does not provide services to public 33 381

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 85 123
2018 Does not provide services to public 76 381

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 123
2018 Does not provide services to public 9 381

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 123
2018 Does not provide services to public 11 381

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 123
2018 Does not provide services to public 15 381

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 123
2018 Does not provide services to public 15 381

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 123
2018 Does not provide services to public 9 381

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 123
2018 Does not provide services to public 3 381

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 123
2018 Does not provide services to public 29 381

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 123
2018 Does not provide services to public 22 381

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 123
2018 Does not provide services to public 2 381

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 123
2018 Does not provide services to public 1 381

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 123
2018 Does not provide services to public 7 381

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 123
2018 Does not provide services to public 13 381

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 123
2018 Does not provide services to public 16 381

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 123
2018 Does not provide services to public 26 381

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 124
2018 Does not provide services to public 33 379

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 124
2018 Does not provide services to public 15 379

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 124
2018 Does not provide services to public 7 379

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 124
2018 Does not provide services to public 13 379

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 124
2018 Does not provide services to public 5 379

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 124
2018 Does not provide services to public 4 379

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 124
2018 Does not provide services to public 11 379

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 124
2018 Does not provide services to public 9 379

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 124
2018 Does not provide services to public 48 379

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 113
2018 Does not provide services to public 5 363

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 113
2018 Does not provide services to public 13 363

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 113
2018 Does not provide services to public 7 363

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 113
2018 Does not provide services to public 9 363

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 113
2018 Does not provide services to public 9 363

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 113
2018 Does not provide services to public 11 363

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 113
2018 Does not provide services to public 27 363

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 113
2018 Does not provide services to public 11 363

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 113
2018 Does not provide services to public 43 363

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 66 113
2018 Does not provide services to public 61 363

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 113
2018 Does not provide services to public 3 363

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 113
2018 Does not provide services to public 14 363

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 19 24 3 3 23 5 58 9 1896
2018 Does not provide services to public 18 19 21 3 2 31 6 58 8 6838
2017 Provides services to public 18 21 20 3 3 28 6 60 10 1848
2017 Does not provide services to public 16 19 18 2 2 35 8 61 8 6518
2014 Provides services to public 17 19 21 3 3 29 8 57 9 1868
2014 Does not provide services to public 15 17 20 2 3 36 8 56 8 7033

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 30 20 3 3 10 1 71 7 1895
2018 Does not provide services to public 30 34 17 3 2 13 1 74 6 6836
2017 Provides services to public 30 33 16 3 3 13 2 73 8 1850
2017 Does not provide services to public 31 33 15 3 2 15 2 76 6 6509
2014 Provides services to public 29 30 19 3 3 15 2 71 7 1868
2014 Does not provide services to public 25 32 18 3 2 18 2 71 6 7036
2011 Provides services to public 34 38 14 3 1 9 0 80 5 2300
2011 Does not provide services to public 34 37 14 3 1 10 0 80 5 8148
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 29 11 3 4 1 0 81 8 1878
2018 Does not provide services to public 55 27 10 4 4 1 0 83 7 6818
2017 Provides services to public 53 25 10 5 5 2 0 80 10 1850
2017 Does not provide services to public 56 25 10 3 4 2 0 83 7 6519

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 39 15 6 3 2 0 76 9 1895
2018 Does not provide services to public 33 41 14 6 3 3 0 77 9 6859
2017 Provides services to public 23 39 17 8 6 7 0 67 14 1844
2017 Does not provide services to public 24 41 17 8 4 5 0 69 13 6513

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 36 16 11 8 1 0 64 19 1898
2018 Does not provide services to public 25 37 18 12 7 2 0 63 19 6867
2017 Provides services to public 16 38 19 13 11 3 0 56 25 1849
2017 Does not provide services to public 17 40 19 13 9 2 0 58 22 6519

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 21 23 15 19 0 2 41 35 1894
2018 Does not provide services to public 18 25 24 15 17 0 1 43 32 6861
2017 Provides services to public 17 19 18 17 25 0 3 38 43 1847
2017 Does not provide services to public 19 24 21 15 19 0 3 44 35 6510

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 25 30 14 10 0 1 46 24 1900
2018 Does not provide services to public 17 26 29 17 11 0 1 43 28 6855
2017 Provides services to public 17 26 25 17 14 0 1 44 31 1850
2017 Does not provide services to public 16 25 28 17 13 0 1 42 30 6514

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 29 22 12 7 0 2 57 20 1889
2018 Does not provide services to public 21 28 25 15 9 0 1 50 24 6835
2017 Provides services to public 22 27 24 14 10 1 2 50 25 1846
2017 Does not provide services to public 20 28 25 15 11 0 2 48 26 6507

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 22 23 16 14 1 1 46 30 1888
2018 Does not provide services to public 20 24 24 17 13 1 1 45 31 6825
2017 Provides services to public 17 23 24 17 17 1 2 41 34 1843
2017 Does not provide services to public 19 23 22 18 15 1 2 43 34 6513

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 22 14 5 4 1 6 75 9 1898
2018 Does not provide services to public 43 24 15 7 5 0 5 71 13 6840
2017 Provides services to public 42 24 15 5 5 1 8 73 11 1845
2017 Does not provide services to public 39 24 15 7 6 1 8 69 14 6493

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 26 20 9 8 1 1 63 17 1890
2018 Does not provide services to public 32 27 22 10 8 0 1 60 18 6842
2017 Provides services to public 30 29 22 10 7 0 1 60 17 1845
2017 Does not provide services to public 29 31 22 10 7 0 1 61 17 6499

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 32 24 10 4 1 1 61 15 1892
2018 Does not provide services to public 25 33 24 11 5 1 1 59 16 6823
2017 Provides services to public 26 32 20 12 7 1 2 60 19 1843
2017 Does not provide services to public 27 32 22 10 6 1 2 61 17 6488

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 29 24 14 7 0 1 55 21 1893
2018 Does not provide services to public 20 30 26 15 8 1 1 51 23 6831
2017 Provides services to public 21 29 21 14 11 1 2 52 26 1844
2017 Does not provide services to public 20 30 24 15 9 1 2 51 24 6499

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 29 23 11 7 1 1 58 18 1893
2018 Does not provide services to public 24 31 23 13 7 0 1 56 21 6822
2017 Provides services to public 27 29 20 13 8 1 2 58 22 1845
2017 Does not provide services to public 26 31 21 13 7 1 2 58 21 6500

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 28 22 12 8 1 1 56 21 1888
2018 Does not provide services to public 26 28 23 13 8 0 1 55 21 6802
2017 Provides services to public 25 27 21 14 11 1 2 54 25 1843
2017 Does not provide services to public 25 29 22 13 9 1 2 55 23 6483

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 23 11 5 5 0 2 79 9 1882
2018 Does not provide services to public 53 23 12 5 4 0 2 78 9 6806
2017 Provides services to public 54 24 11 5 3 0 2 80 8 1843
2017 Does not provide services to public 55 23 12 5 3 0 2 80 8 6507

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 67 16 8 2 3 1 4 87 5 1887
2018 Does not provide services to public 69 15 6 2 2 1 5 90 4 6809

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 13 6 4 4 1 2 86 8 1883
2018 Does not provide services to public 69 13 6 3 4 1 4 86 7 6810
2017 Provides services to public 69 12 6 4 4 1 4 86 8 1845
2017 Does not provide services to public 70 12 5 3 3 1 5 87 7 6508

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 24 10 4 3 0 2 83 7 1894
2018 Does not provide services to public 57 24 10 4 2 0 2 83 7 6838
2017 Provides services to public 57 23 10 4 3 0 3 83 7 1839
2017 Does not provide services to public 57 25 8 4 2 0 3 85 6 6511

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 18 11 5 5 0 2 78 11 1884
2018 Does not provide services to public 58 20 9 6 5 0 2 80 11 6828
2017 Provides services to public 61 17 9 5 5 0 2 80 11 1849
2017 Does not provide services to public 61 17 8 5 4 0 3 82 9 6509

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 11 5 2 1 0 24 89 4 1873
2018 Does not provide services to public 56 12 6 2 1 0 23 88 4 6796
2017 Provides services to public 60 11 4 2 2 1 21 90 5 1844
2017 Does not provide services to public 55 12 5 2 1 0 24 89 4 6507

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 22 10 3 1 0 4 85 5 1885
2018 Does not provide services to public 64 18 8 2 1 0 6 88 4 6808
2017 Provides services to public 60 19 9 3 2 1 5 84 6 1829
2017 Does not provide services to public 65 17 6 2 1 0 8 89 4 6479

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 16 9 6 6 1 4 79 12 1889
2018 Does not provide services to public 66 14 7 4 4 1 4 84 8 6833
2017 Provides services to public 60 16 8 5 6 1 4 81 11 1844
2017 Does not provide services to public 66 15 7 4 3 1 5 85 7 6517

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 28 12 4 2 0 2 81 7 1889
2018 Does not provide services to public 50 27 13 5 2 0 2 79 7 6831
2017 Provides services to public 51 27 11 4 3 0 4 81 7 1844
2017 Does not provide services to public 50 28 13 4 2 0 3 80 6 6505

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 32 34 13 6 0 0 47 18 1901
2018 Does not provide services to public 13 32 36 14 5 0 0 45 19 6865
2017 Provides services to public 12 27 37 15 9 0 0 39 24 1849
2017 Does not provide services to public 11 28 39 15 6 0 0 39 21 6522

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 19 38 22 10 0 0 32 29 1868
2018 Does not provide services to public 10 19 38 22 11 0 0 33 28 6769
2017 Provides services to public 11 21 36 22 9 0 1 32 32 1841
2017 Does not provide services to public 8 20 39 22 10 0 1 32 29 6502
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 24 22 12 12 1 1 28 72 1907
2018 Does not provide services to public 26 28 21 12 10 1 1 27 73 6874
2017 Provides services to public 27 22 22 13 15 1 1 28 72 1850
2017 Does not provide services to public 29 25 20 11 12 2 1 30 70 6526

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 1349
2018 Does not provide services to public 21 4943
2017 Provides services to public 24 1287
2017 Does not provide services to public 21 4360

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 1349
2018 Does not provide services to public 35 4943
2017 Provides services to public 38 1287
2017 Does not provide services to public 34 4360

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 1349
2018 Does not provide services to public 24 4943
2017 Provides services to public 21 1287
2017 Does not provide services to public 20 4360

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 1349
2018 Does not provide services to public 46 4943
2017 Provides services to public 54 1287
2017 Does not provide services to public 49 4360

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 1349
2018 Does not provide services to public 7 4943
2017 Provides services to public 5 1287
2017 Does not provide services to public 7 4360

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 1349
2018 Does not provide services to public 33 4943

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 1349
2018 Does not provide services to public 35 4943
2017 Provides services to public 38 1287
2017 Does not provide services to public 41 4360

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 6 41 18 10 5 20 1275
2018 Does not provide services to public 6 41 19 11 6 18 4744
2017 Provides services to public 7 46 16 12 4 15 1256
2017 Does not provide services to public 7 46 20 10 4 13 4267

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 30 70 1343
2018 Does not provide services to public 29 71 4915

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 16 16 10 14 1 7 56 26 1898
2018 Does not provide services to public 38 16 14 11 12 1 8 59 25 6858

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 21 20 17 24 1 6 35 44 1346
2018 Does not provide services to public 10 22 19 19 23 1 7 34 45 4937
2017 Provides services to public 10 22 14 16 27 1 10 36 48 1290
2017 Does not provide services to public 10 21 16 17 25 2 9 35 48 4392

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 14 16 19 38 1 6 23 60 1346
2018 Does not provide services to public 5 13 16 21 37 2 7 20 62 4935
2017 Provides services to public 5 11 11 17 47 2 8 18 70 1290
2017 Does not provide services to public 5 10 12 17 45 3 9 16 70 4397
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