2018 Public Service Employee Survey Results by Theme for the Public Services and Procurement Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 41 13 7 4 0 0 76 12 656
2018 Compliance, inspection and enforcement 35 42 12 7 4 0 0 77 11 65
2018 Communications or public affairs 32 49 9 8 2 0 0 81 10 330
2018 Access to information and privacy 37 38 16 5 3 0 0 76 9 58
2018 Security 38 37 7 10 8 0 1 75 17 208
2018 Science and technology 40 37 13 8 3 0 0 76 11 80
2018 Library services 48 41 11 0 0 0 0 89 0 20
2018 Legal services 28 32 25 10 5 0 0 60 15 21
2018 Administration and operations 34 40 13 8 5 0 0 74 13 1518
2018 Human resources 34 44 12 6 4 0 0 78 10 548
2018 Financial management 36 42 13 5 3 0 0 79 8 538
2018 Procurement 39 39 12 7 3 0 0 78 10 1126
2018 Real property 34 41 13 7 4 0 0 76 11 1113
2018 Materiel management 45 38 8 3 7 0 0 82 10 58
2018 Information management 33 39 15 7 5 0 0 72 13 237
2018 Information technology 31 42 11 10 5 0 0 74 15 412
2018 Internal audit 34 38 10 13 5 0 0 71 19 53
2018 Evaluation 26 56 7 7 4 0 0 82 11 27
2018 Data sciences 36 52 6 3 3 0 0 88 6 30
2018 Policy 29 49 12 7 3 0 0 77 10 151
2018 Project management 32 44 12 8 4 0 0 76 12 575
2018 Other services to the public 37 37 12 9 5 0 0 74 14 241
2018 None of the above 33 38 13 9 7 0 0 71 16 609
2017 Client contact centre 27 45 14 8 6 0 0 72 14 494
2017 Compliance, inspection and enforcement 32 39 12 14 4 0 0 70 18 50
2017 Communications or public affairs 30 49 10 9 2 0 0 80 10 253
2017 Access to information and privacy 38 46 8 6 3 0 0 84 8 37
2017 Security 37 37 9 13 5 0 0 74 17 182
2017 Science and technology 26 51 13 6 4 0 0 77 10 105
2017 Library services 35 47 0 13 6 0 0 82 18 16
2017 Legal services 30 50 9 10 0 0 0 80 10 20
2017 Administration and operations 33 41 11 9 7 0 0 73 15 1491
2017 Human resources 37 43 10 6 3 0 0 81 9 506
2017 Financial management 29 47 12 8 3 0 0 77 12 535
2017 Procurement 35 47 10 6 3 0 0 81 9 1025
2017 Real property 34 44 11 7 4 0 0 78 11 1159
2017 Materiel management 45 34 14 6 2 0 0 78 7 52
2017 Information management 29 49 11 8 4 0 0 77 12 212
2017 Information technology 30 47 10 8 5 0 0 77 13 393
2017 Internal audit 22 50 13 7 8 0 0 72 15 40
2017 Evaluation 24 43 25 8 0 0 0 67 8 12
2017 Data sciences 27 34 9 25 4 0 0 61 30 19
2017 Policy 27 51 9 5 8 0 0 78 14 124
2017 Project management 34 48 10 5 4 0 0 82 9 530
2017 Other services to the public 31 44 12 9 4 1 0 75 13 234
2017 None of the above 30 45 11 8 6 0 0 75 14 754
2014 Client contact centre 27 45 14 9 5 0 0 72 14 656
2014 Compliance, inspection and enforcement 30 47 11 8 4 0 0 77 12 82
2014 Communications or public affairs 30 45 13 10 3 0 0 74 13 356
2014 Access to information and privacy 31 46 14 2 7 0 0 77 9 45
2014 Security 31 42 9 9 8 0 0 73 17 170
2014 Science and technology 28 53 9 8 2 0 0 81 10 133
2014 Library services 22 51 7 12 8 0 0 73 20 26
2014 Legal services 42 26 9 18 4 0 0 68 22 22
2014 Administration and operations 27 44 13 9 6 0 0 71 16 1541
2014 Human resources 33 47 9 8 3 0 0 80 11 523
2014 Financial management 29 45 12 9 4 0 0 74 14 559
2014 Procurement 29 47 12 7 5 0 0 76 12 1016
2014 Real property 28 45 12 10 5 0 0 73 15 1647
2014 Materiel management 26 48 12 4 10 0 0 74 14 68
2014 Information management 29 42 14 10 6 0 0 70 16 279
2014 Information technology 28 45 13 9 5 0 0 73 14 518
2014 Internal audit 29 53 10 6 2 0 0 81 8 49
2014 Evaluation 14 52 14 6 14 0 0 66 20 29
2014 Other services to the public 32 45 13 5 4 0 0 78 9 277
2014 None of the above 28 41 17 9 5 0 0 69 14 825

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 40 18 9 5 0 0 68 14 652
2018 Compliance, inspection and enforcement 19 48 13 14 6 0 0 67 20 66
2018 Communications or public affairs 27 39 18 10 6 0 0 67 16 329
2018 Access to information and privacy 28 36 21 9 7 0 0 63 16 56
2018 Security 31 37 12 11 9 0 1 68 20 208
2018 Science and technology 22 32 26 11 9 0 0 54 20 82
2018 Library services 27 49 15 9 0 0 0 75 9 21
2018 Legal services 14 43 9 15 19 0 0 57 34 21
2018 Administration and operations 32 38 15 9 7 0 0 70 15 1517
2018 Human resources 34 39 15 8 5 0 0 73 13 555
2018 Financial management 31 39 15 10 5 0 0 70 15 538
2018 Procurement 35 39 14 8 5 0 0 74 12 1122
2018 Real property 31 37 15 10 7 0 0 68 17 1112
2018 Materiel management 31 42 7 11 8 0 0 73 20 60
2018 Information management 31 37 15 10 7 0 0 68 17 237
2018 Information technology 32 40 13 7 8 0 0 71 15 412
2018 Internal audit 45 30 8 10 7 0 0 74 17 54
2018 Evaluation 31 33 22 7 7 0 0 64 14 27
2018 Data sciences 38 48 6 6 3 0 0 85 9 30
2018 Policy 32 40 11 11 6 0 0 72 17 152
2018 Project management 27 42 15 10 7 0 0 69 16 572
2018 Other services to the public 30 37 16 9 7 0 0 67 17 241
2018 None of the above 24 33 19 12 12 0 0 57 24 609
2017 Client contact centre 22 37 20 11 10 0 0 59 21 494
2017 Compliance, inspection and enforcement 21 36 19 12 12 0 0 57 23 51
2017 Communications or public affairs 26 40 14 15 5 0 0 66 20 253
2017 Access to information and privacy 40 25 17 5 11 0 3 66 16 37
2017 Security 28 27 15 16 13 1 0 56 29 181
2017 Science and technology 16 49 15 7 11 2 0 67 17 105
2017 Library services 29 52 0 6 13 0 0 82 18 16
2017 Legal services 34 40 5 5 16 0 0 74 21 20
2017 Administration and operations 30 36 14 11 9 0 0 66 20 1487
2017 Human resources 37 35 13 9 6 0 0 72 15 505
2017 Financial management 28 41 15 9 7 0 0 69 16 534
2017 Procurement 35 39 13 7 5 0 0 74 13 1024
2017 Real property 28 39 15 10 8 0 0 67 18 1159
2017 Materiel management 26 41 16 5 12 0 0 67 17 52
2017 Information management 24 39 18 9 10 0 0 62 19 212
2017 Information technology 31 38 14 9 8 0 0 69 17 393
2017 Internal audit 35 38 8 12 7 0 0 73 20 40
2017 Evaluation 16 51 25 8 0 0 0 67 8 12
2017 Data sciences 13 44 13 30 0 0 0 57 30 19
2017 Policy 28 36 10 13 12 0 0 64 25 124
2017 Project management 28 37 17 10 7 0 0 66 17 530
2017 Other services to the public 23 35 20 15 6 1 0 58 22 234
2017 None of the above 25 32 18 12 12 0 0 58 25 750

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 35 12 3 2 0 0 84 5 649
2018 Compliance, inspection and enforcement 54 35 8 3 0 0 0 89 3 66
2018 Communications or public affairs 39 42 13 4 2 0 0 81 6 325
2018 Access to information and privacy 46 31 18 2 3 0 0 77 5 58
2018 Security 51 33 9 4 2 0 0 84 7 208
2018 Science and technology 45 39 12 1 3 0 0 84 4 81
2018 Library services 64 36 0 0 0 0 0 100 0 20
2018 Legal services 47 37 11 5 0 0 0 84 5 21
2018 Administration and operations 49 36 10 4 2 0 0 84 6 1514
2018 Human resources 46 37 12 4 1 0 0 83 5 553
2018 Financial management 48 37 10 4 1 0 0 85 5 538
2018 Procurement 55 33 8 2 1 0 0 89 3 1119
2018 Real property 51 35 9 4 1 0 0 86 5 1109
2018 Materiel management 51 41 6 0 3 0 0 91 3 59
2018 Information management 49 33 12 2 3 0 1 83 5 236
2018 Information technology 47 35 11 6 2 0 0 82 7 410
2018 Internal audit 49 33 7 12 0 0 0 81 12 54
2018 Evaluation 45 45 7 0 4 0 0 89 4 27
2018 Data sciences 50 41 3 3 3 0 0 91 6 30
2018 Policy 44 39 10 4 3 0 0 83 7 153
2018 Project management 49 35 11 4 2 0 0 84 6 573
2018 Other services to the public 54 32 8 2 3 0 1 87 5 241
2018 None of the above 47 35 9 5 3 1 0 82 9 605
2017 Client contact centre 44 39 9 4 3 0 0 83 7 496
2017 Compliance, inspection and enforcement 52 27 18 2 2 0 0 79 4 51
2017 Communications or public affairs 43 43 8 4 1 0 0 86 5 250
2017 Access to information and privacy 53 33 8 3 3 0 0 87 6 37
2017 Security 54 32 8 5 2 0 0 85 7 182
2017 Science and technology 48 44 7 1 0 0 0 92 1 105
2017 Library services 52 35 7 6 0 0 0 87 6 16
2017 Legal services 55 36 10 0 0 0 0 90 0 20
2017 Administration and operations 49 34 10 4 3 0 0 83 6 1490
2017 Human resources 50 39 9 2 1 0 0 88 3 505
2017 Financial management 48 38 10 2 2 0 0 86 4 532
2017 Procurement 53 36 9 2 1 0 0 88 3 1023
2017 Real property 52 36 7 2 1 0 0 89 4 1155
2017 Materiel management 52 38 8 0 2 0 0 91 2 51
2017 Information management 47 39 9 3 1 0 0 87 5 212
2017 Information technology 46 39 10 4 1 0 0 85 5 393
2017 Internal audit 47 37 8 3 5 0 0 84 8 40
2017 Evaluation 32 51 8 8 0 0 0 84 8 12
2017 Data sciences 36 51 4 4 4 0 0 87 9 19
2017 Policy 49 36 4 7 4 0 0 85 11 124
2017 Project management 52 36 8 3 1 0 0 88 4 528
2017 Other services to the public 54 31 9 5 1 1 0 86 6 234
2017 None of the above 48 34 11 4 3 0 0 83 7 753
2014 Client contact centre 55 33 7 3 2 0 0 88 5 657
2014 Compliance, inspection and enforcement 60 33 4 4 0 0 0 93 4 82
2014 Communications or public affairs 51 35 10 3 1 0 0 86 3 355
2014 Access to information and privacy 57 29 12 2 0 0 0 86 2 45
2014 Security 61 27 5 4 2 0 0 89 7 170
2014 Science and technology 53 36 7 4 1 0 0 89 4 133
2014 Library services 45 30 21 4 0 0 0 75 4 26
2014 Legal services 78 13 0 9 0 0 0 91 9 22
2014 Administration and operations 57 29 9 3 2 0 0 87 4 1539
2014 Human resources 58 33 6 2 1 0 0 91 3 522
2014 Financial management 54 33 9 2 1 0 0 88 4 558
2014 Procurement 59 29 8 2 1 0 0 88 4 1015
2014 Real property 60 28 9 2 1 0 0 88 4 1648
2014 Materiel management 67 24 9 0 0 0 0 91 0 68
2014 Information management 58 29 9 3 2 0 0 87 5 279
2014 Information technology 54 33 9 4 1 0 0 87 5 518
2014 Internal audit 59 30 10 0 0 0 0 90 0 49
2014 Evaluation 52 21 17 7 3 0 0 72 10 29
2014 Other services to the public 60 32 5 1 1 0 0 92 2 276
2014 None of the above 53 32 11 2 2 0 0 85 4 825

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 39 13 6 3 0 0 79 8 654
2018 Compliance, inspection and enforcement 31 48 10 7 4 0 0 79 11 66
2018 Communications or public affairs 37 46 12 5 2 0 0 82 6 328
2018 Access to information and privacy 34 34 21 7 3 0 0 69 10 58
2018 Security 41 37 12 6 4 0 0 79 10 208
2018 Science and technology 39 42 14 2 3 0 0 81 5 82
2018 Library services 57 43 0 0 0 0 0 100 0 21
2018 Legal services 28 47 15 10 0 0 0 75 10 21
2018 Administration and operations 42 37 11 6 4 0 0 79 10 1520
2018 Human resources 39 42 11 4 3 0 0 82 8 555
2018 Financial management 38 42 12 4 3 0 0 80 7 541
2018 Procurement 45 38 10 4 3 0 0 84 6 1126
2018 Real property 40 39 13 5 2 0 0 79 8 1111
2018 Materiel management 50 34 6 6 4 0 0 85 10 60
2018 Information management 42 35 14 5 4 0 0 77 9 236
2018 Information technology 37 42 10 8 4 0 0 78 12 415
2018 Internal audit 32 46 9 10 2 0 2 79 12 54
2018 Evaluation 34 56 4 4 4 0 0 89 7 27
2018 Data sciences 47 40 11 0 3 0 0 87 3 30
2018 Policy 33 43 14 7 2 0 0 76 9 153
2018 Project management 37 41 13 6 2 0 0 79 8 575
2018 Other services to the public 45 34 13 5 2 0 0 80 7 242
2018 None of the above 37 40 11 6 5 0 0 78 11 608
2017 Client contact centre 33 42 13 6 6 0 0 75 12 494
2017 Compliance, inspection and enforcement 33 38 20 6 4 0 0 71 10 51
2017 Communications or public affairs 35 47 9 7 1 0 0 82 9 251
2017 Access to information and privacy 40 38 14 3 5 0 0 78 8 37
2017 Security 43 33 11 9 5 0 0 75 13 176
2017 Science and technology 32 50 10 5 3 0 0 82 8 105
2017 Library services 52 30 13 6 0 0 0 82 6 16
2017 Legal services 38 37 15 11 0 0 0 75 11 20
2017 Administration and operations 40 37 11 7 5 0 0 77 12 1485
2017 Human resources 44 39 10 4 3 0 0 83 7 506
2017 Financial management 37 43 13 4 3 0 0 81 6 529
2017 Procurement 43 41 10 4 2 0 0 84 7 1023
2017 Real property 41 41 10 5 2 0 0 82 8 1152
2017 Materiel management 50 34 13 2 2 0 0 84 3 52
2017 Information management 35 45 10 7 3 1 0 81 9 212
2017 Information technology 39 39 11 8 3 0 0 78 11 393
2017 Internal audit 38 41 8 11 3 0 0 79 13 39
2017 Evaluation 34 58 9 0 0 0 0 91 0 12
2017 Data sciences 27 35 8 25 4 0 0 62 30 19
2017 Policy 35 38 12 6 8 0 0 73 15 124
2017 Project management 39 43 10 5 2 0 0 82 8 528
2017 Other services to the public 43 37 13 5 2 1 0 80 7 234
2017 None of the above 37 40 11 8 4 0 0 77 12 751
2014 Client contact centre 32 44 14 7 4 0 0 76 10 656
2014 Compliance, inspection and enforcement 40 42 10 6 2 0 0 82 8 82
2014 Communications or public affairs 36 44 12 6 2 0 0 80 8 355
2014 Access to information and privacy 33 42 16 5 4 0 0 75 9 45
2014 Security 36 39 12 6 7 0 1 76 13 169
2014 Science and technology 34 46 14 4 1 0 0 80 6 132
2014 Library services 30 42 20 4 4 0 0 72 8 26
2014 Legal services 37 45 4 14 0 0 0 82 14 22
2014 Administration and operations 36 40 12 7 5 0 0 77 12 1539
2014 Human resources 41 44 8 5 2 0 0 86 6 520
2014 Financial management 34 43 13 6 3 1 0 78 9 558
2014 Procurement 37 42 11 6 3 0 0 79 9 1015
2014 Real property 37 42 13 6 3 0 0 79 8 1645
2014 Materiel management 51 32 10 4 3 0 0 83 7 68
2014 Information management 37 37 14 8 4 0 0 75 11 280
2014 Information technology 35 42 13 8 2 0 0 77 10 518
2014 Internal audit 35 51 13 2 0 0 0 85 2 49
2014 Evaluation 21 59 10 0 10 0 0 79 10 29
2014 Other services to the public 42 38 13 3 4 0 0 80 7 277
2014 None of the above 35 40 14 7 4 1 0 75 11 824

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 33 19 6 5 1 0 70 11 657
2018 Compliance, inspection and enforcement 34 26 26 8 6 0 0 60 14 66
2018 Communications or public affairs 23 35 23 12 6 1 0 59 18 329
2018 Access to information and privacy 23 38 25 7 5 2 0 62 12 58
2018 Security 28 30 12 17 12 1 0 59 29 208
2018 Science and technology 27 38 19 11 3 1 1 67 14 81
2018 Library services 51 24 25 0 0 0 0 75 0 21
2018 Legal services 33 24 20 5 14 5 0 59 20 21
2018 Administration and operations 37 34 14 7 6 1 0 72 14 1517
2018 Human resources 37 39 13 6 5 1 0 77 10 552
2018 Financial management 34 38 15 7 5 0 0 72 13 541
2018 Procurement 45 32 14 5 4 0 0 78 9 1128
2018 Real property 34 33 18 9 5 0 0 67 14 1107
2018 Materiel management 42 31 12 6 7 1 0 75 13 59
2018 Information management 31 38 19 6 6 0 0 69 12 238
2018 Information technology 30 30 22 12 6 0 0 60 17 413
2018 Internal audit 58 23 5 9 3 2 0 82 12 53
2018 Evaluation 37 22 22 11 8 0 0 59 18 27
2018 Data sciences 32 29 21 12 3 3 0 63 15 30
2018 Policy 25 37 21 9 7 1 0 62 17 151
2018 Project management 35 34 17 8 6 1 0 69 14 573
2018 Other services to the public 37 34 15 7 6 1 0 71 13 241
2018 None of the above 27 29 21 11 10 1 0 58 21 607
2017 Client contact centre 27 32 23 8 9 1 0 60 18 496
2017 Compliance, inspection and enforcement 28 34 16 12 10 0 0 63 21 51
2017 Communications or public affairs 19 39 19 15 7 2 0 59 22 251
2017 Access to information and privacy 27 33 22 8 8 3 0 61 16 37
2017 Security 23 35 16 14 11 2 0 59 25 179
2017 Science and technology 22 44 17 12 5 1 0 66 17 105
2017 Library services 35 35 19 6 6 0 0 70 11 16
2017 Legal services 29 25 25 11 6 5 0 56 17 20
2017 Administration and operations 35 30 18 9 7 1 0 66 16 1482
2017 Human resources 37 37 15 6 4 1 0 74 10 505
2017 Financial management 31 38 17 8 5 1 0 70 13 534
2017 Procurement 41 35 15 5 4 0 0 76 9 1023
2017 Real property 33 36 16 9 6 0 0 69 15 1161
2017 Materiel management 35 33 14 9 9 0 0 68 18 52
2017 Information management 30 41 18 6 5 1 0 71 11 212
2017 Information technology 29 39 18 8 6 0 0 68 14 392
2017 Internal audit 43 25 17 8 7 0 0 68 15 40
2017 Evaluation 18 57 16 0 9 0 0 75 9 12
2017 Data sciences 28 47 8 9 9 0 0 74 17 19
2017 Policy 26 33 19 9 12 1 0 60 21 123
2017 Project management 29 33 23 9 5 1 0 63 14 527
2017 Other services to the public 30 30 21 9 9 1 0 61 18 233
2017 None of the above 23 29 23 12 10 3 0 54 23 753
2014 Client contact centre 21 39 21 9 8 1 0 61 18 656
2014 Compliance, inspection and enforcement 20 43 23 8 6 0 0 63 15 82
2014 Communications or public affairs 15 41 19 17 6 2 0 57 24 356
2014 Access to information and privacy 22 32 30 9 5 0 2 55 14 45
2014 Security 15 35 23 11 15 1 0 50 26 170
2014 Science and technology 18 38 20 15 8 1 0 56 24 133
2014 Library services 28 46 11 3 8 4 0 77 12 26
2014 Legal services 19 50 18 14 0 0 0 68 14 22
2014 Administration and operations 26 39 18 9 7 1 0 66 16 1540
2014 Human resources 32 44 12 7 4 1 0 77 11 521
2014 Financial management 24 42 19 9 6 0 0 66 15 559
2014 Procurement 31 41 15 8 4 1 0 73 12 1016
2014 Real property 23 37 20 12 8 1 0 60 21 1647
2014 Materiel management 30 27 25 5 12 0 0 57 18 68
2014 Information management 25 38 21 10 5 0 0 63 15 280
2014 Information technology 22 38 23 11 5 1 0 60 16 515
2014 Internal audit 35 39 14 8 4 0 0 74 12 49
2014 Evaluation 10 31 31 20 7 0 0 42 27 29
2014 Other services to the public 23 38 20 12 7 0 0 61 19 277
2014 None of the above 18 32 26 12 11 1 0 50 24 825

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 37 18 7 4 0 0 71 11 654
2018 Compliance, inspection and enforcement 29 30 25 10 6 0 0 59 16 65
2018 Communications or public affairs 24 38 20 13 6 0 0 62 18 330
2018 Access to information and privacy 23 46 18 7 5 0 0 70 12 57
2018 Security 27 32 18 12 11 0 0 59 23 208
2018 Science and technology 20 45 21 11 4 0 0 65 14 81
2018 Library services 41 39 14 6 0 0 0 80 6 21
2018 Legal services 33 28 10 15 9 5 0 64 25 21
2018 Administration and operations 35 37 14 8 5 1 0 73 13 1513
2018 Human resources 37 41 12 5 4 1 0 78 9 548
2018 Financial management 34 41 14 7 5 0 0 75 11 538
2018 Procurement 43 35 13 6 3 0 0 78 9 1126
2018 Real property 33 35 18 9 5 0 0 68 14 1108
2018 Materiel management 40 36 6 8 10 0 0 76 19 57
2018 Information management 30 40 18 8 4 0 0 70 12 236
2018 Information technology 28 35 19 12 6 0 0 63 18 413
2018 Internal audit 52 30 5 10 2 0 0 83 12 53
2018 Evaluation 35 31 19 12 4 0 0 66 15 26
2018 Data sciences 32 22 29 9 6 3 0 55 15 30
2018 Policy 26 38 22 8 6 1 0 64 14 151
2018 Project management 33 36 16 11 4 0 0 69 15 573
2018 Other services to the public 35 33 19 7 6 0 0 68 13 241
2018 None of the above 26 33 19 12 8 1 0 60 20 609
2017 Client contact centre 24 38 20 10 8 1 0 62 18 496
2017 Compliance, inspection and enforcement 25 40 10 14 12 0 0 65 25 51
2017 Communications or public affairs 19 41 18 15 7 1 0 61 21 253
2017 Access to information and privacy 27 33 24 5 10 0 0 60 16 37
2017 Security 23 33 15 19 10 1 0 56 29 179
2017 Science and technology 18 49 18 10 5 0 0 67 15 105
2017 Library services 29 47 13 6 6 0 0 76 11 16
2017 Legal services 29 25 20 21 6 0 0 54 26 20
2017 Administration and operations 33 35 17 9 6 0 0 68 15 1486
2017 Human resources 37 37 15 6 3 1 0 75 10 505
2017 Financial management 32 39 17 8 4 0 0 71 12 533
2017 Procurement 39 39 12 5 4 0 0 78 9 1021
2017 Real property 32 37 15 11 5 0 0 69 16 1161
2017 Materiel management 32 40 12 7 9 0 0 72 16 52
2017 Information management 29 44 16 7 4 0 0 73 11 212
2017 Information technology 30 40 17 7 6 0 0 70 13 393
2017 Internal audit 32 40 17 7 3 0 0 73 10 40
2017 Evaluation 26 49 8 8 9 0 0 75 17 12
2017 Data sciences 23 34 25 4 13 0 0 58 17 19
2017 Policy 27 36 15 13 9 1 0 63 22 124
2017 Project management 29 39 17 11 4 1 0 68 15 529
2017 Other services to the public 31 32 17 12 7 1 0 64 19 234
2017 None of the above 22 33 21 14 8 1 0 56 23 751
2014 Client contact centre 21 41 19 12 7 1 0 62 19 658
2014 Compliance, inspection and enforcement 23 41 23 7 6 0 0 64 13 82
2014 Communications or public affairs 16 42 19 17 5 1 0 59 22 356
2014 Access to information and privacy 26 33 25 9 5 0 2 60 14 45
2014 Security 16 39 20 12 13 0 0 55 25 170
2014 Science and technology 19 38 25 9 8 0 0 57 18 133
2014 Library services 28 41 15 11 4 0 0 70 15 26
2014 Legal services 19 50 14 13 5 0 0 68 18 22
2014 Administration and operations 27 40 17 10 6 0 0 67 15 1540
2014 Human resources 33 45 12 5 4 0 0 79 9 521
2014 Financial management 25 45 17 8 5 0 0 69 13 557
2014 Procurement 30 44 14 8 4 0 0 75 12 1015
2014 Real property 23 38 20 13 6 0 0 61 19 1646
2014 Materiel management 29 32 24 5 10 0 0 61 15 68
2014 Information management 26 39 19 12 4 0 0 65 16 280
2014 Information technology 23 43 18 11 4 1 0 66 16 517
2014 Internal audit 41 37 12 6 4 0 0 78 10 49
2014 Evaluation 10 38 21 20 7 3 0 50 28 29
2014 Other services to the public 26 35 22 10 7 1 0 61 17 277
2014 None of the above 18 33 25 13 9 1 0 52 22 824

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 25 21 11 8 4 0 59 19 654
2018 Compliance, inspection and enforcement 14 27 32 11 14 2 0 42 25 66
2018 Communications or public affairs 22 26 21 14 11 5 2 51 27 329
2018 Access to information and privacy 16 36 19 13 14 2 0 53 27 58
2018 Security 26 25 17 17 13 1 1 52 30 209
2018 Science and technology 21 30 19 17 8 3 1 54 26 81
2018 Library services 41 14 30 5 0 10 0 62 5 21
2018 Legal services 14 34 14 9 20 10 0 53 32 21
2018 Administration and operations 32 24 20 11 9 4 1 59 20 1521
2018 Human resources 34 29 20 10 5 2 0 64 15 554
2018 Financial management 31 28 19 10 8 3 1 61 19 541
2018 Procurement 39 27 20 7 5 2 0 67 13 1129
2018 Real property 32 25 21 11 8 3 0 59 19 1112
2018 Materiel management 31 27 10 7 17 7 2 63 26 58
2018 Information management 30 25 23 10 10 2 0 57 20 237
2018 Information technology 28 26 25 12 7 1 0 55 20 414
2018 Internal audit 43 28 11 14 3 0 0 72 17 53
2018 Evaluation 23 31 23 7 12 4 0 56 20 26
2018 Data sciences 23 32 22 12 9 3 0 56 22 30
2018 Policy 21 24 21 22 7 4 1 47 31 151
2018 Project management 26 24 24 14 9 3 0 52 24 574
2018 Other services to the public 35 23 20 9 5 6 3 63 15 242
2018 None of the above 23 24 21 12 11 6 3 51 26 608
2017 Client contact centre 23 27 21 13 11 4 1 53 25 496
2017 Compliance, inspection and enforcement 18 39 20 6 14 4 0 60 20 51
2017 Communications or public affairs 14 29 18 19 11 8 2 47 33 253
2017 Access to information and privacy 32 30 16 8 8 6 0 66 17 37
2017 Security 24 26 20 13 16 2 0 50 29 181
2017 Science and technology 13 42 23 9 10 2 2 57 19 105
2017 Library services 41 29 12 6 6 7 0 76 12 16
2017 Legal services 28 30 11 21 6 5 0 61 28 20
2017 Administration and operations 32 24 18 12 10 4 0 58 23 1488
2017 Human resources 34 27 19 9 6 4 1 64 16 506
2017 Financial management 27 31 18 10 8 4 1 61 19 533
2017 Procurement 38 27 18 8 6 2 0 67 14 1023
2017 Real property 30 27 21 10 9 2 1 59 19 1160
2017 Materiel management 30 29 25 7 6 3 0 61 13 51
2017 Information management 27 28 18 9 9 8 0 60 20 212
2017 Information technology 27 29 21 11 7 5 0 58 19 393
2017 Internal audit 33 25 23 12 5 2 0 59 18 40
2017 Evaluation 28 35 9 18 9 0 0 64 27 11
2017 Data sciences 31 13 30 8 13 5 0 46 23 19
2017 Policy 16 24 23 19 14 3 1 42 35 124
2017 Project management 23 29 22 13 7 6 0 56 21 530
2017 Other services to the public 30 24 17 11 9 6 3 59 22 233
2017 None of the above 22 23 20 14 11 6 3 50 28 754
2014 Client contact centre 21 29 20 12 11 6 1 53 25 657
2014 Compliance, inspection and enforcement 23 29 19 9 13 7 0 56 23 82
2014 Communications or public affairs 17 23 19 19 10 9 3 45 33 356
2014 Access to information and privacy 28 30 7 19 12 2 2 61 32 45
2014 Security 18 23 21 14 18 5 1 44 34 170
2014 Science and technology 19 29 23 15 7 8 0 52 23 133
2014 Library services 35 19 25 4 12 0 4 57 17 26
2014 Legal services 14 29 31 9 0 18 0 52 11 22
2014 Administration and operations 25 27 22 11 11 4 0 54 23 1540
2014 Human resources 32 32 16 9 7 3 1 67 17 521
2014 Financial management 23 29 21 13 10 4 0 55 23 558
2014 Procurement 30 29 19 11 6 4 0 62 18 1016
2014 Real property 26 27 21 14 9 3 1 54 24 1646
2014 Materiel management 27 29 13 14 15 1 0 56 30 68
2014 Information management 25 29 23 13 7 3 0 55 20 280
2014 Information technology 24 26 27 12 7 3 0 52 20 517
2014 Internal audit 28 33 18 12 4 4 0 64 17 49
2014 Evaluation 10 38 21 10 17 3 0 50 28 29
2014 Other services to the public 25 23 19 13 10 7 4 54 25 277
2014 None of the above 20 21 20 16 12 8 3 46 32 825
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 44 36 10 4 3 2 0 82 7 658
2018 Compliance, inspection and enforcement 40 36 11 7 6 0 0 76 13 65
2018 Communications or public affairs 46 36 9 6 2 2 0 83 7 328
2018 Access to information and privacy 37 29 18 4 10 0 2 68 14 58
2018 Security 37 35 10 8 8 1 1 74 16 207
2018 Science and technology 36 37 11 11 4 2 0 75 15 81
2018 Library services 47 30 14 5 0 5 0 80 5 21
2018 Legal services 14 42 14 15 5 10 0 62 22 21
2018 Administration and operations 50 28 11 5 4 2 0 80 9 1526
2018 Human resources 45 30 13 6 3 2 1 77 10 553
2018 Financial management 45 34 10 4 5 2 1 80 9 538
2018 Procurement 52 29 9 5 2 1 0 83 8 1125
2018 Real property 45 29 14 6 4 2 0 75 10 1110
2018 Materiel management 45 36 4 4 9 2 0 82 13 57
2018 Information management 46 31 11 5 4 2 2 80 9 240
2018 Information technology 52 26 10 5 5 2 0 79 10 409
2018 Internal audit 47 37 3 4 0 9 0 92 4 53
2018 Evaluation 47 15 23 4 11 0 0 62 15 26
2018 Data sciences 49 34 3 11 3 0 0 83 13 30
2018 Policy 52 28 7 6 4 3 1 82 10 152
2018 Project management 42 32 12 7 4 1 1 76 11 570
2018 Other services to the public 44 33 12 4 3 4 0 80 8 234
2018 None of the above 43 29 14 6 5 3 1 75 11 605
2017 Client contact centre 38 37 13 6 4 2 1 76 10 496
2017 Compliance, inspection and enforcement 46 27 16 6 6 0 0 73 12 51
2017 Communications or public affairs 43 30 11 6 4 6 1 78 11 253
2017 Access to information and privacy 41 23 11 14 8 3 0 66 23 36
2017 Security 36 31 13 10 8 2 0 68 18 181
2017 Science and technology 40 33 12 8 6 2 0 74 14 103
2017 Library services 65 17 6 6 0 0 6 88 6 16
2017 Legal services 44 45 0 11 0 0 0 89 11 20
2017 Administration and operations 47 30 10 5 4 3 0 80 10 1492
2017 Human resources 48 33 8 4 3 2 1 84 7 504
2017 Financial management 46 33 9 5 3 3 1 82 9 533
2017 Procurement 50 29 9 5 4 1 1 81 9 1024
2017 Real property 43 33 11 7 4 1 1 77 11 1161
2017 Materiel management 39 30 9 8 5 5 3 76 15 52
2017 Information management 42 33 12 6 4 2 1 77 11 212
2017 Information technology 44 34 8 7 4 2 0 81 11 393
2017 Internal audit 53 27 12 2 0 5 0 85 3 40
2017 Evaluation 43 24 8 25 0 0 0 67 25 12
2017 Data sciences 49 13 25 4 9 0 0 62 13 19
2017 Policy 51 19 15 7 8 1 0 70 15 124
2017 Project management 40 36 11 6 3 3 0 79 10 530
2017 Other services to the public 43 33 14 3 3 4 0 79 6 234
2017 None of the above 40 32 11 7 5 4 1 75 13 753
2014 Client contact centre 39 36 15 4 4 2 1 77 8 656
2014 Compliance, inspection and enforcement 40 28 19 7 4 2 0 69 11 82
2014 Communications or public affairs 42 38 7 5 3 4 1 84 8 356
2014 Access to information and privacy 38 29 12 9 9 2 0 69 19 45
2014 Security 45 26 12 5 10 1 1 73 16 170
2014 Science and technology 42 34 11 6 2 4 1 80 9 133
2014 Library services 30 50 16 0 0 4 0 83 0 26
2014 Legal services 29 37 9 0 9 17 0 79 10 22
2014 Administration and operations 43 34 11 6 3 2 1 79 9 1540
2014 Human resources 48 33 9 4 3 3 0 83 7 521
2014 Financial management 41 34 14 6 3 1 0 76 10 559
2014 Procurement 47 30 12 5 4 3 0 79 9 1015
2014 Real property 42 32 12 7 5 1 0 76 13 1648
2014 Materiel management 37 27 15 11 8 0 1 65 20 68
2014 Information management 44 33 12 5 3 2 1 80 8 280
2014 Information technology 44 32 11 6 3 2 1 79 9 517
2014 Internal audit 45 37 8 10 0 0 0 81 10 49
2014 Evaluation 24 45 10 3 14 3 0 71 18 29
2014 Other services to the public 38 30 13 7 5 5 1 73 13 277
2014 None of the above 38 32 15 8 3 3 1 73 12 824

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 35 12 6 3 1 0 78 9 658
2018 Compliance, inspection and enforcement 32 42 11 9 6 0 0 74 15 66
2018 Communications or public affairs 45 36 8 8 1 0 0 82 9 329
2018 Access to information and privacy 36 36 16 5 7 0 0 72 12 58
2018 Security 36 35 11 8 9 0 0 72 17 207
2018 Science and technology 36 36 15 10 3 0 0 72 13 80
2018 Library services 44 28 19 9 0 0 0 72 9 21
2018 Legal services 29 18 24 15 5 5 5 52 21 21
2018 Administration and operations 45 32 10 7 4 1 0 78 11 1524
2018 Human resources 44 35 10 5 5 0 0 80 10 546
2018 Financial management 44 32 11 8 4 1 0 77 12 539
2018 Procurement 50 31 9 7 3 0 1 82 9 1122
2018 Real property 41 34 11 8 6 0 0 75 14 1104
2018 Materiel management 40 36 6 6 12 0 0 76 17 57
2018 Information management 40 36 10 7 4 2 0 78 12 239
2018 Information technology 48 30 10 7 4 1 0 79 11 407
2018 Internal audit 54 27 9 9 2 0 0 81 10 53
2018 Evaluation 43 23 11 11 8 4 0 69 19 26
2018 Data sciences 41 29 17 6 6 0 0 70 12 29
2018 Policy 49 30 4 9 7 1 1 80 16 151
2018 Project management 40 34 12 9 5 0 0 74 14 570
2018 Other services to the public 43 35 11 5 4 2 0 80 9 234
2018 None of the above 39 33 12 8 5 1 1 74 13 605
2017 Client contact centre 38 40 11 6 4 0 0 79 11 495
2017 Compliance, inspection and enforcement 35 42 10 0 14 0 0 77 14 51
2017 Communications or public affairs 46 34 8 7 4 2 0 81 11 253
2017 Access to information and privacy 40 22 14 16 5 3 0 64 22 37
2017 Security 35 35 11 12 7 1 0 70 19 181
2017 Science and technology 40 38 10 4 8 1 0 79 12 105
2017 Library services 52 30 0 11 0 0 6 88 12 16
2017 Legal services 53 36 6 6 0 0 0 89 6 20
2017 Administration and operations 45 32 10 7 5 1 0 78 12 1492
2017 Human resources 50 32 8 7 2 0 1 83 9 505
2017 Financial management 44 34 11 6 4 1 0 79 10 533
2017 Procurement 48 32 9 6 4 0 1 81 10 1026
2017 Real property 42 37 8 8 5 1 0 79 13 1157
2017 Materiel management 39 35 9 10 7 0 0 74 17 52
2017 Information management 40 35 9 10 6 0 0 75 16 212
2017 Information technology 44 33 9 8 5 1 0 77 14 393
2017 Internal audit 36 45 7 10 2 0 0 80 12 40
2017 Evaluation 34 41 8 17 0 0 0 75 17 12
2017 Data sciences 49 34 4 4 9 0 0 83 13 19
2017 Policy 40 35 6 13 6 0 0 74 19 124
2017 Project management 40 37 11 9 3 1 0 77 12 527
2017 Other services to the public 40 37 9 10 3 2 0 78 12 234
2017 None of the above 38 35 11 9 6 1 1 74 15 754
2014 Client contact centre 39 37 13 6 5 0 0 76 11 657
2014 Compliance, inspection and enforcement 42 25 16 11 6 0 0 67 17 82
2014 Communications or public affairs 39 40 7 10 3 1 1 80 13 356
2014 Access to information and privacy 39 31 11 12 7 0 0 71 18 45
2014 Security 42 27 9 12 8 1 0 70 21 170
2014 Science and technology 37 39 10 9 3 1 1 77 13 133
2014 Library services 26 55 4 8 7 0 0 81 15 26
2014 Legal services 29 32 4 5 26 4 0 63 32 22
2014 Administration and operations 42 34 11 8 5 0 1 76 13 1539
2014 Human resources 46 37 10 4 3 0 0 83 7 522
2014 Financial management 40 36 12 8 4 0 0 76 12 557
2014 Procurement 43 34 10 8 4 1 0 77 12 1016
2014 Real property 40 34 11 8 6 1 0 75 14 1648
2014 Materiel management 31 34 14 10 11 0 0 65 21 68
2014 Information management 42 35 12 8 4 0 0 77 11 280
2014 Information technology 41 34 12 10 3 0 0 76 13 518
2014 Internal audit 43 41 8 8 0 0 0 84 8 49
2014 Evaluation 24 38 10 14 14 0 0 62 28 29
2014 Other services to the public 36 35 16 8 5 0 1 71 13 277
2014 None of the above 35 36 15 10 4 0 0 71 14 823

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 34 11 5 4 0 1 81 9 657
2018 Compliance, inspection and enforcement 40 38 12 7 3 0 0 78 10 66
2018 Communications or public affairs 47 33 12 4 2 0 1 81 7 329
2018 Access to information and privacy 40 26 16 9 8 0 0 67 18 58
2018 Security 44 31 12 8 6 0 0 75 14 207
2018 Science and technology 35 34 14 13 4 0 0 70 16 81
2018 Library services 26 30 25 14 5 0 0 56 19 21
2018 Legal services 29 22 20 15 9 5 0 54 25 21
2018 Administration and operations 51 27 11 5 4 1 0 79 10 1525
2018 Human resources 48 31 9 6 5 0 1 80 11 553
2018 Financial management 48 33 10 4 5 0 0 81 9 541
2018 Procurement 55 27 10 5 3 0 0 82 9 1124
2018 Real property 44 30 12 7 6 0 0 75 13 1108
2018 Materiel management 49 35 4 3 9 0 0 84 12 57
2018 Information management 51 26 11 8 5 0 0 77 12 239
2018 Information technology 51 28 9 6 5 1 0 80 11 410
2018 Internal audit 56 22 12 7 2 0 2 79 9 53
2018 Evaluation 43 19 19 4 11 0 4 65 16 26
2018 Data sciences 60 32 6 0 3 0 0 91 3 30
2018 Policy 52 27 8 5 7 1 1 80 12 150
2018 Project management 42 30 16 7 5 0 0 72 12 572
2018 Other services to the public 47 28 14 5 5 1 1 76 10 235
2018 None of the above 42 28 15 8 5 1 1 71 13 607
2017 Client contact centre 43 35 13 4 4 1 0 79 8 495
2017 Compliance, inspection and enforcement 54 25 6 8 8 0 0 79 16 51
2017 Communications or public affairs 52 26 9 8 4 0 0 79 13 253
2017 Access to information and privacy 48 22 13 0 13 3 0 73 13 37
2017 Security 43 32 9 8 8 0 0 75 15 182
2017 Science and technology 42 32 9 9 9 0 0 73 18 105
2017 Library services 49 39 0 6 6 0 0 88 12 15
2017 Legal services 49 41 10 0 0 0 0 90 0 20
2017 Administration and operations 56 25 9 5 4 0 0 81 10 1481
2017 Human resources 59 24 9 5 3 0 0 83 8 504
2017 Financial management 50 29 9 5 5 1 0 80 11 534
2017 Procurement 56 25 9 5 4 0 0 81 10 1021
2017 Real property 52 27 10 5 5 0 0 79 10 1154
2017 Materiel management 51 26 10 2 10 0 0 78 12 52
2017 Information management 49 26 10 11 5 0 0 74 16 212
2017 Information technology 53 27 9 5 5 1 0 81 10 393
2017 Internal audit 71 10 10 7 0 3 0 82 7 40
2017 Evaluation 43 24 25 0 8 0 0 67 8 12
2017 Data sciences 74 13 4 4 4 0 0 87 9 19
2017 Policy 53 26 5 9 5 0 0 80 15 124
2017 Project management 49 31 8 7 5 0 0 80 12 530
2017 Other services to the public 49 31 11 4 3 2 0 81 7 234
2017 None of the above 43 32 12 6 6 1 1 76 12 751
2014 Client contact centre 44 38 8 5 4 1 0 83 9 657
2014 Compliance, inspection and enforcement 47 24 17 11 1 0 0 71 12 82
2014 Communications or public affairs 46 33 9 5 5 1 1 81 10 356
2014 Access to information and privacy 43 29 14 7 7 0 0 72 14 45
2014 Security 46 28 11 5 9 1 0 75 14 170
2014 Science and technology 39 42 10 7 2 1 0 81 9 133
2014 Library services 34 47 4 3 12 0 0 81 15 26
2014 Legal services 46 24 9 4 9 9 0 76 14 22
2014 Administration and operations 48 31 11 5 4 0 0 80 9 1537
2014 Human resources 52 33 8 3 4 0 0 85 7 520
2014 Financial management 44 33 10 7 5 1 0 78 12 559
2014 Procurement 50 29 11 5 5 0 0 79 10 1015
2014 Real property 46 30 12 6 5 0 0 76 12 1645
2014 Materiel management 42 29 11 7 11 0 0 71 18 68
2014 Information management 48 34 8 5 4 0 0 82 10 279
2014 Information technology 49 29 11 6 5 1 0 78 11 518
2014 Internal audit 53 35 6 6 0 0 0 88 6 49
2014 Evaluation 35 28 10 7 20 0 0 63 27 29
2014 Other services to the public 44 33 12 4 5 3 0 78 9 277
2014 None of the above 42 32 14 8 4 0 1 74 12 825

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 35 18 6 5 8 0 68 12 657
2018 Compliance, inspection and enforcement 22 28 19 14 9 8 0 55 25 66
2018 Communications or public affairs 18 30 22 7 4 19 0 60 13 330
2018 Access to information and privacy 24 41 16 5 10 4 0 67 16 58
2018 Security 22 37 15 12 10 4 0 61 23 209
2018 Science and technology 19 38 23 7 5 7 0 61 14 82
2018 Library services 46 10 24 5 0 15 0 66 5 21
2018 Legal services 14 42 5 5 20 9 5 65 29 21
2018 Administration and operations 30 34 16 7 6 7 0 69 14 1529
2018 Human resources 26 36 17 9 5 7 0 67 15 552
2018 Financial management 28 36 16 10 4 4 1 68 15 544
2018 Procurement 35 35 14 6 4 6 0 75 10 1129
2018 Real property 28 33 19 8 6 6 0 65 15 1115
2018 Materiel management 31 31 12 8 13 5 0 65 22 60
2018 Information management 29 30 15 9 4 12 0 68 16 240
2018 Information technology 30 31 17 9 5 8 0 66 16 411
2018 Internal audit 40 31 10 2 9 8 0 78 11 54
2018 Evaluation 27 38 23 0 4 8 0 70 5 26
2018 Data sciences 25 32 22 3 9 9 0 63 13 30
2018 Policy 30 31 16 10 7 6 0 65 18 151
2018 Project management 29 36 18 8 4 6 0 68 13 576
2018 Other services to the public 33 27 19 4 4 12 0 69 9 243
2018 None of the above 22 30 17 9 7 14 0 61 19 612
2017 Client contact centre 20 38 20 7 5 10 0 64 14 496
2017 Compliance, inspection and enforcement 21 40 9 12 12 7 0 65 25 51
2017 Communications or public affairs 17 31 20 7 5 21 0 61 15 252
2017 Access to information and privacy 19 57 11 3 5 3 3 80 8 37
2017 Security 22 29 18 13 15 4 0 53 29 180
2017 Science and technology 24 33 20 5 5 13 0 65 11 105
2017 Library services 12 35 17 6 0 30 0 67 8 16
2017 Legal services 34 35 10 6 6 10 0 77 12 20
2017 Administration and operations 29 33 16 9 6 7 0 67 16 1490
2017 Human resources 24 40 14 9 6 7 0 68 16 506
2017 Financial management 24 38 17 8 7 5 0 66 15 534
2017 Procurement 34 36 14 6 4 5 1 74 10 1022
2017 Real property 26 36 17 9 6 6 0 66 16 1161
2017 Materiel management 33 35 11 5 14 2 0 70 19 52
2017 Information management 26 38 17 7 5 8 0 69 13 211
2017 Information technology 27 34 16 7 5 10 0 69 14 393
2017 Internal audit 33 40 7 2 3 15 0 86 6 40
2017 Evaluation 16 50 8 8 0 18 0 81 10 12
2017 Data sciences 32 30 8 4 4 21 0 78 11 19
2017 Policy 28 32 14 7 14 5 0 63 22 124
2017 Project management 30 38 15 8 4 5 0 71 13 530
2017 Other services to the public 28 26 18 7 7 14 0 63 15 234
2017 None of the above 19 29 20 9 6 17 0 58 18 753
2014 Client contact centre 21 39 16 6 5 13 0 69 12 658
2014 Compliance, inspection and enforcement 32 30 20 7 9 2 0 64 16 82
2014 Communications or public affairs 16 36 16 9 4 19 0 65 16 355
2014 Access to information and privacy 30 38 16 4 7 5 0 71 12 45
2014 Security 18 31 20 12 15 4 0 51 29 170
2014 Science and technology 21 37 18 7 2 14 1 68 11 133
2014 Library services 19 35 11 5 8 22 0 69 16 26
2014 Legal services 27 37 8 9 5 14 0 74 17 22
2014 Administration and operations 23 38 16 9 6 7 0 67 16 1539
2014 Human resources 24 39 16 10 3 8 0 68 14 522
2014 Financial management 24 38 17 7 6 8 0 68 13 559
2014 Procurement 32 34 15 6 4 9 0 73 11 1015
2014 Real property 26 36 18 9 6 6 0 66 16 1646
2014 Materiel management 29 29 15 8 7 11 0 66 17 68
2014 Information management 26 39 15 7 3 10 0 72 11 280
2014 Information technology 24 34 18 8 4 12 0 66 14 518
2014 Internal audit 26 43 14 8 0 8 0 75 9 49
2014 Evaluation 17 38 10 14 7 14 0 64 24 29
2014 Other services to the public 20 29 19 9 5 18 1 59 18 276
2014 None of the above 19 26 18 9 6 21 1 58 19 824

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 30 19 10 7 3 0 63 18 656
2018 Compliance, inspection and enforcement 17 26 17 25 12 4 0 44 38 66
2018 Communications or public affairs 15 35 25 13 8 4 0 52 22 329
2018 Access to information and privacy 25 29 29 9 7 2 0 55 16 58
2018 Security 23 28 20 12 14 3 0 53 27 207
2018 Science and technology 14 37 22 16 9 2 0 52 25 81
2018 Library services 37 33 20 5 6 0 0 70 10 21
2018 Legal services 19 28 9 0 30 10 5 55 35 21
2018 Administration and operations 28 34 18 10 7 3 0 64 18 1524
2018 Human resources 24 36 19 11 7 3 0 62 18 551
2018 Financial management 27 38 17 10 5 2 1 67 16 541
2018 Procurement 32 35 15 10 5 2 0 68 16 1128
2018 Real property 25 32 20 12 9 2 0 58 22 1115
2018 Materiel management 28 31 13 8 14 5 0 62 24 60
2018 Information management 29 26 20 13 5 7 0 60 19 239
2018 Information technology 22 32 18 14 11 2 0 56 25 412
2018 Internal audit 43 31 16 0 7 2 2 77 7 54
2018 Evaluation 20 42 16 12 4 8 0 66 17 26
2018 Data sciences 26 19 15 23 12 6 0 47 37 30
2018 Policy 19 37 13 12 13 6 0 60 26 149
2018 Project management 26 33 17 15 7 2 0 60 23 573
2018 Other services to the public 30 24 21 12 7 5 0 57 21 241
2018 None of the above 19 29 20 15 12 5 0 50 28 610
2017 Client contact centre 19 32 24 11 10 3 0 53 22 494
2017 Compliance, inspection and enforcement 19 34 15 13 16 3 0 54 30 51
2017 Communications or public affairs 19 29 20 17 10 5 0 50 29 253
2017 Access to information and privacy 25 29 17 19 8 0 3 55 27 37
2017 Security 21 27 16 18 15 3 0 50 34 182
2017 Science and technology 16 37 23 11 11 3 0 54 22 105
2017 Library services 17 17 23 23 6 13 0 40 33 16
2017 Legal services 29 24 16 10 6 10 5 63 19 20
2017 Administration and operations 25 32 19 11 9 4 0 59 21 1492
2017 Human resources 20 37 19 13 8 3 0 59 22 506
2017 Financial management 22 37 20 10 9 2 0 61 19 535
2017 Procurement 30 36 17 10 5 2 1 67 15 1022
2017 Real property 22 35 18 13 10 2 0 58 23 1162
2017 Materiel management 31 36 14 9 11 0 0 67 19 51
2017 Information management 22 39 21 7 6 4 0 64 14 212
2017 Information technology 21 32 23 12 9 3 0 55 21 393
2017 Internal audit 28 33 17 15 3 5 0 64 19 40
2017 Evaluation 16 59 0 25 0 0 0 75 25 12
2017 Data sciences 32 17 13 13 4 21 0 62 22 19
2017 Policy 17 32 20 12 16 2 0 51 29 123
2017 Project management 23 37 16 12 8 3 0 62 21 529
2017 Other services to the public 22 26 23 11 14 4 0 50 26 234
2017 None of the above 16 26 20 18 15 4 0 44 35 750
2014 Client contact centre 16 36 22 13 8 5 0 55 21 658
2014 Compliance, inspection and enforcement 29 27 15 15 13 2 0 57 29 82
2014 Communications or public affairs 12 31 22 20 10 4 0 45 32 356
2014 Access to information and privacy 23 33 25 9 9 0 0 56 18 45
2014 Security 17 27 22 15 17 2 0 44 32 170
2014 Science and technology 10 35 23 17 10 4 1 47 29 132
2014 Library services 28 19 17 20 15 0 0 47 35 26
2014 Legal services 9 41 18 19 0 14 0 58 22 22
2014 Administration and operations 21 35 20 13 9 3 0 57 22 1541
2014 Human resources 20 43 19 10 5 4 0 65 15 521
2014 Financial management 20 38 22 11 6 3 0 60 17 559
2014 Procurement 28 34 18 11 6 3 0 64 17 1016
2014 Real property 20 32 23 13 10 2 0 53 24 1646
2014 Materiel management 21 37 18 11 8 4 0 61 20 68
2014 Information management 19 38 21 10 7 4 0 61 17 280
2014 Information technology 17 35 20 16 9 2 0 54 25 516
2014 Internal audit 33 32 21 10 2 2 0 66 12 49
2014 Evaluation 7 31 35 10 10 7 0 41 22 29
2014 Other services to the public 22 23 22 18 10 4 0 47 30 276
2014 None of the above 14 27 24 15 14 4 1 43 31 825

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 28 25 10 7 7 0 55 18 656
2018 Compliance, inspection and enforcement 5 32 18 26 12 6 0 40 41 66
2018 Communications or public affairs 9 26 30 18 10 8 0 38 30 328
2018 Access to information and privacy 20 30 27 14 5 4 0 52 20 58
2018 Security 17 30 17 17 13 5 0 50 32 209
2018 Science and technology 11 27 29 22 8 4 0 39 31 81
2018 Library services 38 17 30 10 0 5 0 58 11 21
2018 Legal services 10 28 9 5 30 14 5 47 42 21
2018 Administration and operations 21 30 20 13 8 6 0 55 23 1523
2018 Human resources 18 29 22 16 7 7 0 51 25 549
2018 Financial management 19 37 20 12 6 5 1 60 19 541
2018 Procurement 23 33 20 13 6 5 0 59 20 1130
2018 Real property 17 31 23 16 10 4 0 49 27 1116
2018 Materiel management 22 29 18 8 16 7 0 54 26 60
2018 Information management 24 25 21 13 6 10 0 54 22 240
2018 Information technology 16 26 26 15 12 5 0 44 29 412
2018 Internal audit 23 36 23 4 9 5 0 63 13 54
2018 Evaluation 12 32 31 16 4 4 0 47 21 25
2018 Data sciences 12 29 22 9 23 6 0 43 34 30
2018 Policy 13 33 21 16 10 6 0 49 27 150
2018 Project management 17 31 22 17 9 5 0 49 27 571
2018 Other services to the public 28 19 24 13 8 9 0 52 22 243
2018 None of the above 15 21 22 20 13 9 0 40 36 608
2017 Client contact centre 13 27 27 15 10 6 1 43 28 494
2017 Compliance, inspection and enforcement 14 26 15 17 23 4 0 42 42 51
2017 Communications or public affairs 16 22 19 23 12 8 0 41 39 253
2017 Access to information and privacy 24 24 20 10 10 8 3 55 23 37
2017 Security 13 26 24 20 13 4 0 41 34 182
2017 Science and technology 10 29 31 13 13 4 0 41 27 105
2017 Library services 12 12 29 11 12 24 0 31 30 16
2017 Legal services 24 25 20 5 11 10 5 58 19 20
2017 Administration and operations 19 30 20 15 10 6 0 52 27 1483
2017 Human resources 14 32 23 14 10 7 0 49 27 505
2017 Financial management 16 34 22 12 10 5 0 53 23 534
2017 Procurement 22 35 20 11 6 4 1 60 18 1024
2017 Real property 14 34 22 15 11 4 0 51 26 1161
2017 Materiel management 21 39 11 17 12 0 0 60 29 52
2017 Information management 16 36 19 14 7 6 1 57 23 212
2017 Information technology 14 29 25 17 10 6 0 45 28 392
2017 Internal audit 18 32 20 15 3 12 0 57 20 40
2017 Evaluation 16 32 17 25 0 10 0 54 28 12
2017 Data sciences 26 31 8 30 4 0 0 58 34 19
2017 Policy 13 33 14 17 16 3 4 49 36 124
2017 Project management 18 30 22 18 9 4 0 50 28 530
2017 Other services to the public 16 24 22 19 13 5 0 43 34 234
2017 None of the above 12 21 23 21 15 8 0 36 39 753
2014 Client contact centre 11 32 26 14 9 7 0 46 25 656
2014 Compliance, inspection and enforcement 17 21 28 17 12 5 0 40 31 82
2014 Communications or public affairs 7 29 22 23 12 6 0 39 38 356
2014 Access to information and privacy 10 31 35 13 9 2 0 42 23 45
2014 Security 12 21 26 16 19 6 0 35 37 170
2014 Science and technology 6 27 20 25 14 6 1 35 42 131
2014 Library services 12 34 15 19 11 8 0 51 33 26
2014 Legal services 0 49 13 19 5 14 0 57 28 22
2014 Administration and operations 15 31 24 14 9 6 0 49 25 1541
2014 Human resources 13 37 26 13 5 6 0 53 19 522
2014 Financial management 16 34 24 15 7 5 0 53 22 558
2014 Procurement 19 33 23 14 6 5 0 54 22 1016
2014 Real property 13 28 25 19 11 4 0 42 31 1646
2014 Materiel management 15 32 23 12 12 7 0 50 26 68
2014 Information management 16 33 21 16 6 8 0 53 24 279
2014 Information technology 11 29 24 20 11 5 0 43 32 517
2014 Internal audit 12 38 25 12 0 12 0 58 14 49
2014 Evaluation 7 21 38 11 7 17 0 33 21 29
2014 Other services to the public 16 17 25 23 12 9 0 36 37 276
2014 None of the above 10 21 27 17 15 9 1 35 35 825

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 34 20 12 8 4 0 59 20 655
2018 Compliance, inspection and enforcement 4 41 11 23 18 4 0 47 42 66
2018 Communications or public affairs 9 36 22 19 8 5 0 48 29 331
2018 Access to information and privacy 13 42 19 14 9 4 0 56 24 58
2018 Security 17 30 19 16 15 3 0 49 32 209
2018 Science and technology 13 33 27 21 6 1 0 46 27 82
2018 Library services 23 46 15 9 6 0 0 69 15 21
2018 Legal services 5 34 4 23 20 5 9 45 50 21
2018 Administration and operations 20 33 18 16 9 3 0 54 26 1530
2018 Human resources 16 34 22 17 8 4 0 51 27 550
2018 Financial management 19 33 23 13 9 2 1 54 23 544
2018 Procurement 23 35 18 13 8 3 0 60 21 1130
2018 Real property 18 34 21 16 9 2 0 53 26 1112
2018 Materiel management 24 34 12 11 13 6 0 61 26 60
2018 Information management 22 29 19 18 7 6 0 54 26 240
2018 Information technology 17 33 19 17 12 2 0 51 30 413
2018 Internal audit 29 28 20 14 7 2 0 58 21 54
2018 Evaluation 8 38 19 19 4 11 0 52 26 26
2018 Data sciences 22 15 39 9 12 3 0 38 21 30
2018 Policy 11 32 15 22 16 3 0 44 40 151
2018 Project management 17 35 17 18 10 3 0 53 29 573
2018 Other services to the public 23 27 23 15 6 5 0 53 22 241
2018 None of the above 15 26 21 20 14 5 0 43 35 606
2017 Client contact centre 14 37 22 14 9 3 0 53 24 494
2017 Compliance, inspection and enforcement 18 25 24 17 14 3 0 43 32 51
2017 Communications or public affairs 14 33 20 19 8 7 0 50 29 253
2017 Access to information and privacy 16 51 11 11 8 3 0 70 19 37
2017 Security 16 23 22 22 13 4 0 40 37 181
2017 Science and technology 9 43 25 14 8 2 0 53 22 104
2017 Library services 23 17 41 0 12 7 0 44 12 16
2017 Legal services 24 25 20 11 10 10 0 54 24 20
2017 Administration and operations 20 32 17 15 13 4 0 54 28 1488
2017 Human resources 16 37 17 17 10 3 0 55 27 505
2017 Financial management 17 36 22 13 11 2 0 54 24 535
2017 Procurement 24 38 16 13 7 2 1 64 20 1024
2017 Real property 16 37 18 17 9 2 0 54 27 1158
2017 Materiel management 25 35 21 7 10 2 0 61 17 52
2017 Information management 19 37 18 13 9 3 0 58 23 210
2017 Information technology 16 34 21 13 11 5 0 53 25 392
2017 Internal audit 23 35 17 10 10 5 0 61 21 40
2017 Evaluation 8 59 8 17 0 8 0 73 18 12
2017 Data sciences 22 48 21 4 4 0 0 70 9 19
2017 Policy 9 29 21 25 13 2 0 39 39 123
2017 Project management 17 36 20 15 9 3 0 55 25 529
2017 Other services to the public 15 29 24 14 14 5 0 46 29 233
2017 None of the above 15 27 19 19 15 5 0 44 36 752
2014 Client contact centre 12 36 23 14 11 4 0 50 26 657
2014 Compliance, inspection and enforcement 20 31 20 17 10 3 0 53 27 82
2014 Communications or public affairs 8 37 18 21 14 2 0 46 36 354
2014 Access to information and privacy 15 33 32 11 9 0 0 48 20 45
2014 Security 11 26 19 21 22 1 0 37 43 170
2014 Science and technology 9 35 19 20 12 4 1 46 33 133
2014 Library services 11 43 13 18 14 0 0 54 33 26
2014 Legal services 18 49 0 23 5 5 0 71 29 22
2014 Administration and operations 15 33 20 17 13 3 0 49 30 1538
2014 Human resources 17 40 19 15 7 3 1 58 22 522
2014 Financial management 16 39 20 16 7 2 0 56 24 559
2014 Procurement 19 37 19 14 7 3 0 58 22 1015
2014 Real property 14 34 21 17 11 2 0 49 29 1644
2014 Materiel management 16 25 34 12 14 0 0 40 26 68
2014 Information management 17 34 24 16 9 1 0 51 25 280
2014 Information technology 15 32 21 18 12 2 0 47 31 517
2014 Internal audit 12 49 19 12 4 4 0 64 17 49
2014 Evaluation 7 24 31 18 14 7 0 33 34 29
2014 Other services to the public 14 29 23 17 11 6 0 45 30 276
2014 None of the above 12 27 21 19 16 4 0 41 37 825
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 35 21 9 8 0 0 62 17 660
2018 Compliance, inspection and enforcement 16 42 21 12 9 0 0 58 21 66
2018 Communications or public affairs 28 32 19 14 5 1 0 61 20 329
2018 Access to information and privacy 27 38 14 14 5 0 2 66 20 58
2018 Security 32 28 16 9 13 0 1 61 23 208
2018 Science and technology 23 26 23 11 16 0 0 49 27 79
2018 Library services 14 42 24 20 0 0 0 56 20 21
2018 Legal services 33 28 14 10 14 0 0 62 24 21
2018 Administration and operations 29 35 17 11 8 0 0 64 18 1524
2018 Human resources 31 38 13 9 8 0 1 70 17 554
2018 Financial management 30 36 17 8 8 0 0 67 16 540
2018 Procurement 32 36 17 10 5 0 0 68 15 1129
2018 Real property 26 35 16 13 8 0 1 62 22 1113
2018 Materiel management 38 32 11 6 13 0 0 70 19 58
2018 Information management 26 38 16 11 8 0 0 65 19 239
2018 Information technology 29 36 18 10 7 0 0 65 17 410
2018 Internal audit 34 37 10 9 10 0 0 71 19 54
2018 Evaluation 23 37 33 0 7 0 0 60 7 27
2018 Data sciences 43 36 9 3 6 3 0 81 9 30
2018 Policy 32 35 15 13 6 0 0 67 19 150
2018 Project management 25 34 19 11 10 1 0 60 22 575
2018 Other services to the public 23 35 22 11 7 0 1 59 19 243
2018 None of the above 22 31 20 15 11 1 0 54 26 610
2017 Client contact centre 21 35 19 14 10 0 0 57 24 493
2017 Compliance, inspection and enforcement 11 41 19 19 10 0 0 52 29 51
2017 Communications or public affairs 28 34 16 14 6 2 0 63 21 253
2017 Access to information and privacy 32 31 16 9 8 0 6 66 17 37
2017 Security 22 35 16 14 13 0 0 57 27 182
2017 Science and technology 13 41 20 12 11 1 1 56 24 105
2017 Library services 35 41 6 7 11 0 0 76 18 16
2017 Legal services 28 41 9 16 6 0 0 69 21 20
2017 Administration and operations 30 32 17 11 9 0 0 62 21 1490
2017 Human resources 35 34 13 12 5 0 0 69 17 506
2017 Financial management 25 40 16 11 8 0 0 65 19 533
2017 Procurement 31 38 15 9 7 0 0 69 16 1025
2017 Real property 24 36 18 13 9 0 0 60 22 1161
2017 Materiel management 34 32 16 7 9 0 2 67 16 51
2017 Information management 22 42 16 12 7 0 0 64 19 212
2017 Information technology 24 42 15 10 8 0 0 67 17 393
2017 Internal audit 32 33 13 13 10 0 0 65 22 40
2017 Evaluation 16 25 43 17 0 0 0 41 17 12
2017 Data sciences 26 31 29 9 4 0 0 58 13 19
2017 Policy 32 30 13 12 12 0 0 62 25 124
2017 Project management 23 36 18 13 9 0 1 60 22 530
2017 Other services to the public 22 36 18 16 8 1 0 58 24 233
2017 None of the above 21 34 18 14 12 0 0 56 26 754
2014 Client contact centre 20 36 21 12 10 0 0 57 22 657
2014 Compliance, inspection and enforcement 25 37 16 13 9 0 0 62 23 82
2014 Communications or public affairs 21 37 16 18 9 0 0 58 26 356
2014 Access to information and privacy 28 33 21 9 9 0 0 61 18 45
2014 Security 26 31 16 13 13 0 1 58 26 170
2014 Science and technology 17 30 26 16 12 0 0 46 28 133
2014 Library services 19 43 11 11 11 4 0 65 23 26
2014 Legal services 22 35 4 30 4 4 0 60 35 22
2014 Administration and operations 25 35 18 13 9 0 0 59 22 1541
2014 Human resources 27 41 15 11 6 0 0 68 17 523
2014 Financial management 26 40 15 13 7 0 0 66 20 559
2014 Procurement 22 39 20 11 8 0 0 61 19 1014
2014 Real property 19 37 18 15 11 0 0 56 26 1646
2014 Materiel management 19 33 22 15 11 0 0 52 26 68
2014 Information management 22 34 18 16 10 0 0 56 26 280
2014 Information technology 19 42 20 11 7 0 0 61 18 517
2014 Internal audit 22 27 24 25 2 0 0 49 27 49
2014 Evaluation 10 31 24 17 17 0 0 42 34 29
2014 Other services to the public 18 32 18 20 11 1 0 50 32 277
2014 None of the above 18 32 22 17 10 0 0 50 28 825

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 46 13 7 4 0 0 76 11 658
2018 Compliance, inspection and enforcement 26 39 15 17 3 0 0 65 20 66
2018 Communications or public affairs 34 43 11 8 3 0 0 78 11 331
2018 Access to information and privacy 29 34 11 11 14 0 2 64 25 57
2018 Security 30 36 18 9 7 0 1 66 16 208
2018 Science and technology 23 46 18 12 1 0 0 69 13 81
2018 Library services 24 62 14 0 0 0 0 86 0 21
2018 Legal services 24 48 15 9 5 0 0 71 14 21
2018 Administration and operations 30 42 13 10 5 0 0 72 15 1525
2018 Human resources 30 40 13 10 7 0 0 70 17 552
2018 Financial management 27 43 14 9 6 0 0 71 16 541
2018 Procurement 34 43 11 9 3 0 0 77 12 1131
2018 Real property 25 42 17 11 5 0 0 67 15 1114
2018 Materiel management 33 31 17 12 7 0 0 64 19 60
2018 Information management 27 36 16 12 9 0 0 63 21 241
2018 Information technology 29 35 13 13 9 0 0 65 22 412
2018 Internal audit 20 50 12 9 5 5 0 73 15 54
2018 Evaluation 27 45 7 11 7 4 0 74 19 27
2018 Data sciences 32 35 18 9 3 0 3 69 12 30
2018 Policy 25 39 15 15 6 0 0 65 20 152
2018 Project management 22 47 13 10 7 0 0 69 17 575
2018 Other services to the public 38 36 14 8 4 0 0 74 12 242
2018 None of the above 35 38 10 11 5 0 0 73 16 611
2017 Client contact centre 26 45 16 8 5 0 0 72 12 493
2017 Compliance, inspection and enforcement 21 40 22 9 8 0 0 61 17 51
2017 Communications or public affairs 33 44 11 11 2 0 0 77 12 253
2017 Access to information and privacy 38 30 22 8 3 0 0 68 10 37
2017 Security 26 35 13 16 10 0 0 61 26 182
2017 Science and technology 19 52 16 6 7 0 0 72 12 105
2017 Library services 29 60 0 0 11 0 0 89 11 16
2017 Legal services 54 24 6 10 6 0 0 79 16 20
2017 Administration and operations 27 39 15 12 7 0 0 66 19 1492
2017 Human resources 34 40 12 10 5 0 0 74 14 506
2017 Financial management 25 45 13 11 6 0 0 71 17 535
2017 Procurement 36 42 11 8 4 0 0 78 11 1026
2017 Real property 23 46 14 11 6 0 0 69 17 1160
2017 Materiel management 33 41 17 3 5 0 0 74 9 52
2017 Information management 26 44 12 13 5 0 0 70 18 212
2017 Information technology 25 40 15 12 8 0 0 65 20 392
2017 Internal audit 33 40 10 15 3 0 0 72 17 40
2017 Evaluation 16 43 25 17 0 0 0 58 17 12
2017 Data sciences 27 26 8 25 13 0 0 53 38 19
2017 Policy 22 38 11 14 15 0 1 60 29 124
2017 Project management 23 46 14 12 5 0 0 69 17 530
2017 Other services to the public 25 53 10 7 3 1 0 79 10 234
2017 None of the above 32 40 12 10 5 0 0 72 16 753

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 27 22 13 10 12 3 48 27 654
2018 Compliance, inspection and enforcement 16 18 24 16 13 11 3 39 33 66
2018 Communications or public affairs 11 19 18 14 6 30 3 44 29 328
2018 Access to information and privacy 13 24 14 11 21 14 3 45 38 58
2018 Security 14 25 18 17 15 9 1 43 36 208
2018 Science and technology 16 16 23 20 4 15 6 40 30 81
2018 Library services 6 27 10 15 24 18 0 40 48 21
2018 Legal services 5 19 10 5 29 33 0 35 50 21
2018 Administration and operations 14 23 20 15 10 15 3 46 30 1522
2018 Human resources 18 24 20 13 6 16 3 51 24 552
2018 Financial management 13 23 21 15 11 14 3 44 31 540
2018 Procurement 16 26 20 13 9 14 1 49 27 1122
2018 Real property 13 25 21 14 12 12 2 45 31 1107
2018 Materiel management 12 31 21 18 11 5 1 46 32 59
2018 Information management 14 26 19 17 9 11 3 47 31 235
2018 Information technology 16 22 20 16 10 12 4 45 31 407
2018 Internal audit 21 13 26 5 12 23 0 44 23 53
2018 Evaluation 19 11 22 14 14 19 0 38 35 27
2018 Data sciences 24 6 25 10 7 22 6 42 23 28
2018 Policy 15 22 22 13 11 18 1 45 29 153
2018 Project management 11 21 20 16 14 16 2 40 36 573
2018 Other services to the public 13 21 15 17 7 24 2 46 33 241
2018 None of the above 12 19 20 13 12 22 2 41 33 611
2017 Client contact centre 13 21 20 16 11 17 2 41 34 496
2017 Compliance, inspection and enforcement 9 23 21 15 17 12 2 38 37 51
2017 Communications or public affairs 8 18 18 15 5 33 3 40 32 252
2017 Access to information and privacy 5 22 22 22 8 21 0 34 38 37
2017 Security 12 20 15 22 19 10 2 36 47 182
2017 Science and technology 12 22 17 11 14 20 4 44 34 105
2017 Library services 12 6 12 12 17 42 0 30 50 16
2017 Legal services 20 10 20 11 15 15 9 40 34 20
2017 Administration and operations 13 22 18 15 12 17 3 44 33 1490
2017 Human resources 14 24 19 13 7 18 5 49 26 505
2017 Financial management 11 22 19 17 10 18 3 43 34 535
2017 Procurement 15 22 20 15 11 15 2 45 32 1025
2017 Real property 12 22 21 17 12 13 2 41 35 1160
2017 Materiel management 9 44 13 18 8 7 2 58 29 52
2017 Information management 6 26 20 17 11 18 3 40 35 212
2017 Information technology 12 26 19 15 10 17 2 47 30 393
2017 Internal audit 13 27 26 8 7 18 3 49 19 40
2017 Evaluation 16 16 8 16 8 34 0 50 37 12
2017 Data sciences 17 13 13 21 13 23 0 39 44 19
2017 Policy 13 20 13 16 11 20 9 45 38 124
2017 Project management 11 21 19 18 12 18 2 39 37 530
2017 Other services to the public 11 13 24 16 9 25 2 33 34 234
2017 None of the above 9 19 19 17 10 24 3 38 37 754
2014 Client contact centre 8 24 22 17 12 15 2 39 34 657
2014 Compliance, inspection and enforcement 17 13 23 18 15 13 0 34 39 82
2014 Communications or public affairs 9 22 18 15 10 24 3 43 33 356
2014 Access to information and privacy 17 25 18 9 9 19 2 53 23 45
2014 Security 10 22 18 12 22 14 1 37 41 170
2014 Science and technology 8 24 22 18 13 10 5 38 37 133
2014 Library services 12 26 4 31 7 19 0 48 47 26
2014 Legal services 10 23 14 13 9 32 0 48 31 22
2014 Administration and operations 10 24 20 17 13 13 2 41 35 1539
2014 Human resources 15 26 18 15 9 13 3 50 28 519
2014 Financial management 13 28 19 15 10 13 4 48 30 559
2014 Procurement 9 25 19 19 12 14 3 40 37 1016
2014 Real property 9 23 23 19 16 9 2 35 39 1648
2014 Materiel management 13 25 16 9 24 11 1 44 38 68
2014 Information management 13 20 20 19 11 16 1 40 36 280
2014 Information technology 10 22 21 16 13 14 3 39 35 517
2014 Internal audit 4 26 25 15 6 18 6 40 27 49
2014 Evaluation 11 11 7 25 28 14 4 26 65 28
2014 Other services to the public 8 22 22 14 13 19 2 38 35 277
2014 None of the above 9 18 20 18 13 19 3 35 40 824

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 40 13 7 5 0 1 74 12 656
2018 Compliance, inspection and enforcement 31 42 15 10 2 0 0 73 12 66
2018 Communications or public affairs 38 37 12 9 2 1 2 77 11 330
2018 Access to information and privacy 31 32 16 9 10 0 2 64 20 58
2018 Security 35 38 11 9 5 0 1 74 14 208
2018 Science and technology 35 33 21 7 5 0 0 68 12 81
2018 Library services 32 29 20 14 5 0 0 61 19 21
2018 Legal services 24 36 5 25 5 5 0 63 31 21
2018 Administration and operations 40 32 13 8 6 1 1 73 13 1528
2018 Human resources 38 35 13 8 5 1 1 74 13 551
2018 Financial management 36 39 11 6 6 1 1 77 12 541
2018 Procurement 45 33 12 7 4 0 0 78 10 1127
2018 Real property 36 36 14 8 6 0 0 72 14 1110
2018 Materiel management 41 41 8 4 6 0 0 82 10 57
2018 Information management 39 31 12 8 7 1 2 72 16 239
2018 Information technology 43 35 9 7 5 1 1 79 12 408
2018 Internal audit 37 41 9 7 5 0 2 79 12 53
2018 Evaluation 27 27 19 8 7 8 4 62 17 26
2018 Data sciences 50 32 13 3 3 0 0 82 6 30
2018 Policy 47 32 8 7 6 0 1 79 13 152
2018 Project management 36 36 13 8 7 0 0 72 15 571
2018 Other services to the public 37 35 13 11 3 1 1 73 14 235
2018 None of the above 31 35 15 10 6 0 1 68 17 607
2017 Client contact centre 29 41 14 8 6 1 0 72 15 495
2017 Compliance, inspection and enforcement 35 43 14 0 8 0 0 79 8 51
2017 Communications or public affairs 37 33 14 7 5 3 2 73 12 253
2017 Access to information and privacy 32 30 21 0 11 3 3 66 11 37
2017 Security 34 32 16 11 7 1 0 66 18 182
2017 Science and technology 30 44 10 8 8 1 0 74 15 105
2017 Library services 41 36 6 6 6 0 6 82 12 16
2017 Legal services 43 30 10 11 6 0 0 74 17 20
2017 Administration and operations 40 34 12 8 5 0 0 75 14 1491
2017 Human resources 43 33 10 8 4 1 1 77 12 506
2017 Financial management 36 39 11 7 5 1 1 76 12 532
2017 Procurement 43 35 10 7 4 0 1 79 11 1024
2017 Real property 36 37 13 8 5 0 0 74 13 1161
2017 Materiel management 37 35 12 7 9 0 0 72 16 52
2017 Information management 35 34 14 9 5 1 1 71 15 211
2017 Information technology 40 37 8 9 5 1 0 78 14 393
2017 Internal audit 36 47 12 2 2 0 0 83 5 40
2017 Evaluation 24 35 25 8 0 8 0 64 9 12
2017 Data sciences 40 43 0 17 0 0 0 83 17 19
2017 Policy 36 39 4 12 9 0 1 75 21 124
2017 Project management 34 39 12 9 5 1 0 74 14 530
2017 Other services to the public 38 33 13 9 5 1 1 73 14 234
2017 None of the above 29 38 17 8 7 1 1 68 15 753
2014 Client contact centre 34 40 13 6 5 1 1 75 12 658
2014 Compliance, inspection and enforcement 40 26 20 11 2 0 1 66 13 82
2014 Communications or public affairs 33 44 9 7 6 0 1 78 13 356
2014 Access to information and privacy 44 29 14 7 5 2 0 74 12 45
2014 Security 46 26 12 5 10 1 0 72 15 170
2014 Science and technology 28 41 15 7 6 2 1 71 13 133
2014 Library services 32 49 8 7 4 0 0 81 11 26
2014 Legal services 27 37 4 14 13 4 0 68 28 22
2014 Administration and operations 39 37 12 7 5 0 0 76 12 1539
2014 Human resources 44 37 9 5 4 1 1 82 9 522
2014 Financial management 35 42 11 7 4 1 0 78 11 559
2014 Procurement 39 37 11 7 4 1 0 77 12 1016
2014 Real property 36 38 12 8 5 0 0 74 14 1647
2014 Materiel management 42 22 13 11 12 0 0 64 23 68
2014 Information management 36 37 13 10 3 0 1 74 13 280
2014 Information technology 38 36 14 7 4 1 0 75 11 517
2014 Internal audit 45 27 20 6 0 2 0 73 6 49
2014 Evaluation 21 48 14 7 10 0 0 69 17 29
2014 Other services to the public 33 35 14 11 7 0 0 69 17 277
2014 None of the above 31 39 14 10 5 1 1 71 15 824

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 48 18 4 0 1 9 75 5 91
2018 Compliance, inspection and enforcement 9 34 33 8 8 0 9 47 17 12
2018 Communications or public affairs 38 24 9 9 4 9 6 73 16 65
2018 Access to information and privacy 10 50 10 10 10 0 10 67 22 10
2018 Security 21 45 13 9 3 4 5 72 14 56
2018 Science and technology 17 22 23 11 6 6 14 49 22 18
2018 Administration and operations 32 33 18 6 2 2 7 71 9 330
2018 Human resources 27 39 17 4 6 1 6 71 11 119
2018 Financial management 19 35 18 8 5 4 10 64 15 203
2018 Procurement 26 35 15 8 5 2 8 69 14 322
2018 Real property 26 33 16 11 7 2 5 63 19 377
2018 Materiel management 27 35 4 3 7 9 16 82 14 26
2018 Information management 23 24 28 9 9 0 6 50 20 62
2018 Information technology 21 36 14 8 8 3 11 65 19 162
2018 Internal audit 54 8 23 0 0 8 8 73 0 13
2018 Data sciences 40 20 10 0 0 0 30 86 0 10
2018 Policy 28 29 12 7 7 5 12 69 17 42
2018 Project management 27 34 14 11 3 4 7 68 16 171
2018 Other services to the public 29 33 28 4 5 0 0 62 10 21
2018 None of the above 17 38 17 6 4 5 14 67 12 106
2017 Client contact centre 23 49 18 4 4 1 0 73 9 67
2017 Communications or public affairs 28 43 10 2 7 5 5 79 11 42
2017 Access to information and privacy 20 41 10 10 19 0 0 61 29 10
2017 Security 32 39 8 15 4 2 0 72 20 47
2017 Science and technology 11 39 5 25 5 11 5 58 35 20
2017 Administration and operations 31 37 13 7 5 3 5 73 12 344
2017 Human resources 29 42 11 5 6 2 6 77 11 111
2017 Financial management 21 33 16 8 6 4 11 64 17 185
2017 Procurement 29 32 16 11 4 3 5 67 16 307
2017 Real property 25 37 17 10 4 1 5 66 15 375
2017 Materiel management 39 29 5 14 5 0 9 74 20 20
2017 Information management 26 27 20 10 7 3 7 59 19 60
2017 Information technology 23 35 14 7 6 6 9 68 15 157
2017 Internal audit 22 45 11 11 0 5 6 75 12 18
2017 Policy 28 31 9 7 7 9 9 72 17 43
2017 Project management 22 34 15 12 5 4 9 64 19 161
2017 Other services to the public 20 45 20 5 9 0 0 66 14 22
2017 None of the above 17 35 12 9 10 5 11 63 23 130
2014 Client contact centre 23 41 15 9 3 3 5 70 14 91
2014 Compliance, inspection and enforcement 22 30 24 12 12 0 0 52 24 17
2014 Communications or public affairs 24 40 16 12 1 3 4 68 14 74
2014 Access to information and privacy 10 9 32 11 10 10 18 27 29 10
2014 Security 21 36 15 9 12 0 6 61 23 33
2014 Science and technology 16 36 12 12 7 12 5 63 23 41
2014 Administration and operations 26 39 15 6 5 1 7 71 12 336
2014 Human resources 34 34 12 6 2 5 8 77 9 136
2014 Financial management 26 37 14 8 3 3 10 72 12 213
2014 Procurement 28 32 16 9 5 5 5 66 15 283
2014 Real property 23 37 18 11 6 1 4 64 18 495
2014 Materiel management 42 22 4 18 13 0 0 64 31 21
2014 Information management 36 33 22 5 0 2 3 72 5 60
2014 Information technology 26 37 15 10 4 3 6 69 15 193
2014 Internal audit 7 40 20 13 0 14 7 59 16 15
2014 Other services to the public 39 20 13 14 5 5 4 65 21 23
2014 None of the above 23 34 15 12 10 1 5 61 23 161

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 48 10 10 5 0 0 75 15 659
2018 Compliance, inspection and enforcement 33 36 10 11 7 0 1 71 19 66
2018 Communications or public affairs 21 49 14 13 2 1 1 71 15 331
2018 Access to information and privacy 27 41 14 14 3 0 0 68 17 58
2018 Security 26 46 8 13 5 0 1 73 18 208
2018 Science and technology 23 36 13 22 5 0 1 60 27 82
2018 Library services 19 61 15 0 5 0 0 80 5 21
2018 Legal services 19 28 10 29 10 5 0 49 41 21
2018 Administration and operations 24 43 10 14 8 0 1 67 23 1524
2018 Human resources 31 40 10 13 6 0 0 72 19 554
2018 Financial management 28 47 8 10 7 0 0 76 17 543
2018 Procurement 29 47 8 11 4 0 0 76 15 1130
2018 Real property 24 44 12 14 6 0 0 68 20 1116
2018 Materiel management 23 50 7 10 8 0 2 74 18 60
2018 Information management 29 44 8 12 4 0 1 74 17 241
2018 Information technology 31 39 13 11 6 0 0 71 16 413
2018 Internal audit 42 38 5 12 4 0 0 79 16 54
2018 Evaluation 37 48 4 7 4 0 0 86 11 27
2018 Data sciences 26 41 6 14 9 0 3 69 24 29
2018 Policy 24 48 13 10 4 1 0 72 15 152
2018 Project management 22 45 13 14 6 1 0 68 19 575
2018 Other services to the public 23 48 9 14 5 0 1 72 19 243
2018 None of the above 21 41 16 14 8 0 1 63 21 611
2017 Client contact centre 25 39 13 14 9 0 0 64 23 496
2017 Compliance, inspection and enforcement 25 48 10 9 8 0 0 73 17 51
2017 Communications or public affairs 26 42 12 13 5 0 2 69 19 252
2017 Access to information and privacy 35 46 14 5 0 0 0 81 5 36
2017 Security 21 43 9 15 10 1 1 65 25 181
2017 Science and technology 14 40 16 21 9 0 0 54 30 105
2017 Library services 29 48 6 6 12 0 0 77 17 16
2017 Legal services 28 31 0 36 0 5 0 62 38 20
2017 Administration and operations 27 35 11 15 12 0 0 62 26 1490
2017 Human resources 33 36 11 12 7 0 0 70 19 506
2017 Financial management 31 39 10 11 9 0 0 70 20 535
2017 Procurement 34 42 10 10 4 0 0 76 14 1024
2017 Real property 23 40 14 15 8 0 0 63 23 1161
2017 Materiel management 28 43 5 22 2 0 0 71 24 52
2017 Information management 26 43 13 11 7 0 1 70 17 212
2017 Information technology 30 40 11 12 6 0 1 71 18 392
2017 Internal audit 47 33 5 8 8 0 0 80 15 40
2017 Evaluation 43 50 0 0 8 0 0 92 8 12
2017 Data sciences 43 39 0 13 4 0 0 83 17 19
2017 Policy 29 32 13 16 9 0 1 61 26 124
2017 Project management 22 43 15 15 6 0 0 64 21 529
2017 Other services to the public 25 40 13 13 8 1 0 66 21 234
2017 None of the above 23 37 15 14 11 0 0 60 25 754
2014 Client contact centre 24 41 14 11 9 0 0 66 20 658
2014 Compliance, inspection and enforcement 30 30 11 22 7 0 0 60 29 82
2014 Communications or public affairs 30 38 10 16 5 0 0 68 21 356
2014 Access to information and privacy 39 30 14 7 9 0 0 70 16 45
2014 Security 29 37 12 12 9 1 1 66 21 170
2014 Science and technology 13 33 14 22 16 0 1 47 39 133
2014 Library services 15 48 8 21 4 0 3 65 26 26
2014 Legal services 23 27 14 23 4 9 0 55 30 22
2014 Administration and operations 27 41 11 13 8 0 0 68 21 1540
2014 Human resources 38 43 8 8 2 0 0 81 10 523
2014 Financial management 33 42 11 10 4 0 0 76 14 558
2014 Procurement 29 40 11 14 5 0 0 69 20 1016
2014 Real property 15 34 15 20 16 0 0 49 36 1647
2014 Materiel management 27 41 5 15 12 0 0 68 27 68
2014 Information management 25 44 13 10 8 0 1 70 17 280
2014 Information technology 29 35 14 14 8 0 0 64 22 518
2014 Internal audit 43 34 12 8 2 0 0 77 10 49
2014 Evaluation 21 21 21 27 10 0 0 41 38 29
2014 Other services to the public 23 38 14 15 10 0 1 61 25 277
2014 None of the above 22 37 17 17 8 0 0 59 24 824

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 39 14 10 3 0 0 73 13 660
2018 Compliance, inspection and enforcement 43 39 7 7 4 0 0 82 11 66
2018 Communications or public affairs 47 42 6 4 1 0 0 89 5 329
2018 Access to information and privacy 32 40 13 10 5 0 0 72 15 58
2018 Security 37 34 12 13 4 0 0 71 17 209
2018 Science and technology 40 44 7 8 1 0 0 84 9 81
2018 Library services 64 19 11 6 0 0 0 84 6 21
2018 Legal services 32 37 16 10 5 0 0 70 15 21
2018 Administration and operations 35 40 11 9 5 0 0 75 14 1526
2018 Human resources 40 42 9 7 2 0 0 82 9 552
2018 Financial management 40 44 9 5 2 0 0 84 7 541
2018 Procurement 39 41 13 4 3 0 0 80 7 1127
2018 Real property 41 39 10 7 3 0 0 81 9 1111
2018 Materiel management 53 30 11 0 6 0 0 84 6 60
2018 Information management 34 41 10 9 6 0 0 75 15 240
2018 Information technology 40 43 7 7 3 0 0 82 10 409
2018 Internal audit 38 38 10 12 2 0 0 76 14 54
2018 Evaluation 42 29 18 11 0 0 0 71 11 27
2018 Data sciences 50 35 8 7 0 0 0 85 7 30
2018 Policy 32 39 15 11 3 1 0 71 14 152
2018 Project management 40 41 9 6 3 0 0 82 9 572
2018 Other services to the public 43 36 10 7 3 0 0 80 10 243
2018 None of the above 44 35 8 7 4 0 1 80 12 612
2017 Client contact centre 30 40 15 9 6 0 0 70 15 496
2017 Compliance, inspection and enforcement 45 32 13 8 2 0 0 77 10 51
2017 Communications or public affairs 48 37 10 5 0 0 0 85 5 253
2017 Access to information and privacy 45 31 10 5 8 0 0 77 13 37
2017 Security 42 35 12 5 6 0 0 77 11 182
2017 Science and technology 41 47 7 3 2 0 0 88 5 105
2017 Library services 52 35 13 0 0 0 0 87 0 16
2017 Legal services 30 55 9 0 6 0 0 85 6 20
2017 Administration and operations 36 38 13 8 5 0 0 74 14 1492
2017 Human resources 40 41 9 7 2 0 0 81 9 501
2017 Financial management 40 42 11 6 2 0 0 82 7 534
2017 Procurement 38 43 11 5 3 0 0 81 7 1025
2017 Real property 42 39 9 7 3 0 0 81 10 1159
2017 Materiel management 48 37 9 4 2 0 0 86 6 52
2017 Information management 30 49 9 9 3 0 0 79 12 212
2017 Information technology 40 40 9 8 3 0 0 80 11 393
2017 Internal audit 42 38 5 13 3 0 0 80 15 40
2017 Evaluation 49 41 10 0 0 0 0 90 0 12
2017 Data sciences 22 43 9 0 25 0 0 65 25 19
2017 Policy 37 37 10 12 4 0 0 74 16 124
2017 Project management 41 43 11 4 1 0 0 84 6 529
2017 Other services to the public 40 44 8 6 1 1 0 85 7 233
2017 None of the above 42 38 11 5 4 0 1 80 9 753
2014 Client contact centre 30 40 17 7 5 1 0 70 13 658
2014 Compliance, inspection and enforcement 48 36 6 7 2 0 0 85 9 82
2014 Communications or public affairs 44 40 7 8 1 0 0 84 9 355
2014 Access to information and privacy 29 46 14 5 7 0 0 75 11 45
2014 Security 36 35 10 11 6 0 1 72 18 170
2014 Science and technology 44 44 7 4 2 0 0 88 5 133
2014 Library services 46 33 16 5 0 0 0 79 5 26
2014 Legal services 43 31 4 18 0 4 0 77 19 22
2014 Administration and operations 31 38 15 10 6 0 0 69 16 1539
2014 Human resources 42 39 11 5 3 0 0 81 8 523
2014 Financial management 37 43 11 6 3 0 0 80 8 559
2014 Procurement 35 40 14 7 3 0 0 76 10 1013
2014 Real property 38 41 11 7 3 0 0 79 10 1647
2014 Materiel management 49 33 12 3 3 0 0 82 5 68
2014 Information management 31 36 16 10 6 0 1 68 16 280
2014 Information technology 37 42 11 7 3 0 0 79 10 518
2014 Internal audit 37 51 10 2 0 0 0 88 2 49
2014 Evaluation 41 32 21 0 7 0 0 73 7 29
2014 Other services to the public 40 38 14 5 3 0 0 79 8 277
2014 None of the above 39 40 11 6 4 0 0 79 10 825

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 38 11 8 3 0 0 78 11 656
2018 Compliance, inspection and enforcement 53 31 9 6 1 0 0 84 7 65
2018 Communications or public affairs 57 34 5 3 1 0 0 92 4 329
2018 Access to information and privacy 34 44 13 4 6 0 0 78 9 56
2018 Security 38 39 6 10 6 0 0 77 16 206
2018 Science and technology 48 32 8 9 3 0 0 80 12 81
2018 Library services 70 19 11 0 0 0 0 89 0 21
2018 Legal services 37 23 5 25 10 0 0 60 35 21
2018 Administration and operations 43 38 9 6 3 0 0 81 10 1516
2018 Human resources 45 38 9 7 2 0 0 82 9 549
2018 Financial management 46 41 6 4 1 0 0 88 6 534
2018 Procurement 45 42 7 4 2 0 0 87 5 1122
2018 Real property 47 37 9 6 2 0 0 83 8 1104
2018 Materiel management 61 26 9 0 4 0 0 87 4 59
2018 Information management 38 42 8 8 3 0 0 81 11 239
2018 Information technology 41 44 6 6 3 0 0 85 8 405
2018 Internal audit 47 33 13 4 3 0 0 80 7 54
2018 Evaluation 52 37 7 4 0 0 0 89 4 27
2018 Data sciences 53 30 11 3 3 0 0 83 6 30
2018 Policy 38 47 7 5 3 1 0 85 8 149
2018 Project management 48 36 7 6 2 0 0 85 8 572
2018 Other services to the public 54 31 7 5 3 0 0 85 8 242
2018 None of the above 51 32 7 6 3 0 1 84 10 607
2017 Client contact centre 35 44 10 6 6 0 0 79 12 495
2017 Compliance, inspection and enforcement 54 32 8 6 0 0 0 86 6 51
2017 Communications or public affairs 60 33 3 3 1 0 0 93 4 253
2017 Access to information and privacy 56 31 5 5 3 0 0 87 8 37
2017 Security 48 32 9 5 6 0 0 79 11 182
2017 Science and technology 47 38 9 4 2 0 0 86 6 105
2017 Library services 46 48 6 0 0 0 0 94 0 16
2017 Legal services 44 41 0 5 10 0 0 85 15 20
2017 Administration and operations 42 37 9 7 4 0 0 80 11 1491
2017 Human resources 45 40 7 5 2 0 0 85 8 502
2017 Financial management 44 42 7 5 2 0 0 86 7 533
2017 Procurement 46 41 8 4 2 0 0 87 5 1022
2017 Real property 50 36 7 5 2 0 0 86 8 1157
2017 Materiel management 51 41 4 2 2 0 0 93 4 51
2017 Information management 40 41 12 5 3 0 0 81 7 212
2017 Information technology 45 39 6 6 3 0 0 85 9 393
2017 Internal audit 56 33 3 5 3 0 0 89 8 40
2017 Evaluation 57 33 0 0 10 0 0 90 10 12
2017 Data sciences 27 30 18 21 4 0 0 56 25 19
2017 Policy 45 39 4 9 3 0 0 84 12 124
2017 Project management 49 38 7 5 1 0 0 87 6 528
2017 Other services to the public 47 39 7 5 1 1 0 87 6 232
2017 None of the above 51 34 8 4 3 0 0 85 7 753
2014 Client contact centre 35 42 13 6 5 0 0 77 11 658
2014 Compliance, inspection and enforcement 57 31 6 4 2 0 0 88 6 82
2014 Communications or public affairs 57 33 4 6 0 0 0 90 6 356
2014 Access to information and privacy 42 35 16 4 2 0 0 77 7 45
2014 Security 43 35 8 6 8 0 1 78 13 170
2014 Science and technology 49 41 3 4 2 0 0 90 7 133
2014 Library services 44 43 13 0 0 0 0 87 0 25
2014 Legal services 43 44 0 4 4 4 0 91 9 22
2014 Administration and operations 38 39 10 7 5 0 0 78 12 1537
2014 Human resources 46 40 7 4 3 0 0 87 6 522
2014 Financial management 45 38 9 5 3 0 0 83 8 559
2014 Procurement 42 42 8 5 2 0 0 84 7 1014
2014 Real property 44 39 8 6 3 0 0 84 8 1648
2014 Materiel management 56 28 7 7 3 0 0 84 10 68
2014 Information management 36 37 13 9 5 0 0 73 14 280
2014 Information technology 41 43 8 6 2 0 0 84 8 517
2014 Internal audit 50 43 6 2 0 0 0 92 2 49
2014 Evaluation 44 28 17 7 3 0 0 72 10 29
2014 Other services to the public 52 32 8 5 3 0 0 84 8 277
2014 None of the above 46 36 9 6 3 0 0 82 8 824

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 34 20 11 7 1 0 61 19 651
2018 Compliance, inspection and enforcement 23 29 22 20 6 0 0 52 25 66
2018 Communications or public affairs 17 36 21 16 7 4 0 54 24 329
2018 Access to information and privacy 27 34 24 5 5 4 2 64 11 58
2018 Security 23 32 16 11 17 1 0 56 28 208
2018 Science and technology 12 44 15 16 11 2 0 57 28 82
2018 Library services 19 41 31 9 0 0 0 60 9 20
2018 Legal services 24 18 29 5 20 5 0 44 25 21
2018 Administration and operations 24 36 18 11 9 2 0 62 20 1525
2018 Human resources 24 43 16 8 7 2 0 69 14 554
2018 Financial management 27 41 17 7 7 1 1 69 14 542
2018 Procurement 29 34 20 10 6 1 0 63 17 1128
2018 Real property 22 33 21 12 9 2 0 56 22 1114
2018 Materiel management 29 32 13 12 14 0 0 61 26 58
2018 Information management 26 34 18 9 10 3 0 62 19 237
2018 Information technology 22 35 20 12 9 1 0 58 22 411
2018 Internal audit 33 41 9 10 5 2 0 75 16 54
2018 Evaluation 30 41 7 11 0 11 0 79 13 27
2018 Data sciences 29 28 13 15 9 6 0 61 26 30
2018 Policy 17 37 17 14 11 5 0 56 26 151
2018 Project management 23 32 17 15 9 2 0 57 25 569
2018 Other services to the public 25 32 20 12 5 4 1 60 18 243
2018 None of the above 18 33 19 13 12 4 0 53 26 606
2017 Client contact centre 23 34 22 12 7 2 0 58 19 495
2017 Compliance, inspection and enforcement 24 25 12 19 17 0 2 51 37 51
2017 Communications or public affairs 21 32 17 12 7 6 5 60 21 251
2017 Access to information and privacy 29 35 20 5 8 3 0 66 14 37
2017 Security 25 32 16 13 11 2 1 59 25 182
2017 Science and technology 13 37 18 16 14 2 0 52 30 105
2017 Library services 23 23 29 18 6 0 0 47 24 16
2017 Legal services 24 35 16 16 0 10 0 65 18 20
2017 Administration and operations 29 34 15 11 8 3 0 64 20 1491
2017 Human resources 32 35 18 6 6 3 1 69 13 504
2017 Financial management 33 37 13 8 6 3 0 73 14 532
2017 Procurement 32 38 15 9 5 1 0 71 14 1021
2017 Real property 25 34 18 12 9 2 0 60 21 1158
2017 Materiel management 37 32 9 12 10 0 0 68 22 52
2017 Information management 26 37 14 12 5 5 0 68 17 211
2017 Information technology 24 40 14 14 7 1 0 65 21 392
2017 Internal audit 55 27 5 8 5 0 0 82 13 40
2017 Evaluation 26 58 0 9 8 0 0 84 16 12
2017 Data sciences 22 47 17 4 4 5 0 73 9 19
2017 Policy 19 38 10 16 9 9 0 62 27 123
2017 Project management 23 37 14 16 7 2 0 61 24 527
2017 Other services to the public 19 33 23 15 7 3 0 53 23 234
2017 None of the above 21 29 19 17 9 4 0 52 28 752
2014 Client contact centre 19 36 20 12 10 3 0 57 23 656
2014 Compliance, inspection and enforcement 28 33 16 12 11 0 0 61 23 82
2014 Communications or public affairs 17 35 15 22 9 1 0 52 32 356
2014 Access to information and privacy 37 28 16 14 0 2 2 68 15 45
2014 Security 26 28 19 11 13 2 0 56 25 170
2014 Science and technology 9 31 7 25 26 2 1 41 52 133
2014 Library services 11 34 12 26 12 0 4 47 40 26
2014 Legal services 28 18 22 9 14 9 0 50 25 22
2014 Administration and operations 23 32 17 14 11 2 0 56 26 1538
2014 Human resources 28 42 13 9 5 3 0 72 15 521
2014 Financial management 28 39 14 11 5 2 0 69 17 557
2014 Procurement 22 34 18 15 9 2 1 57 25 1015
2014 Real property 13 28 20 20 18 2 0 41 39 1643
2014 Materiel management 23 31 22 11 11 3 0 55 23 68
2014 Information management 23 36 14 13 10 2 0 61 24 279
2014 Information technology 21 37 16 15 9 2 0 59 24 518
2014 Internal audit 32 39 17 6 2 4 0 74 8 49
2014 Evaluation 10 28 14 21 17 10 0 42 42 29
2014 Other services to the public 17 31 17 17 13 4 2 51 32 276
2014 None of the above 16 26 22 17 13 5 1 45 32 825

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 32 19 11 12 2 1 57 24 656
2018 Compliance, inspection and enforcement 13 22 26 19 19 1 0 35 39 66
2018 Communications or public affairs 18 34 15 17 10 3 3 55 29 328
2018 Access to information and privacy 28 27 13 10 16 4 2 58 28 57
2018 Security 19 32 13 14 19 2 1 53 34 209
2018 Science and technology 10 28 23 23 14 0 2 39 38 81
2018 Library services 0 43 25 19 14 0 0 43 33 21
2018 Legal services 9 33 10 14 34 0 0 43 48 21
2018 Administration and operations 24 32 14 14 13 2 2 58 27 1525
2018 Human resources 24 35 15 11 10 2 2 62 22 549
2018 Financial management 25 35 17 10 10 1 2 62 21 542
2018 Procurement 27 30 16 12 12 2 1 59 24 1130
2018 Real property 22 29 17 14 15 2 2 53 30 1111
2018 Materiel management 19 30 10 14 23 4 0 51 39 59
2018 Information management 24 27 17 12 13 5 1 54 27 238
2018 Information technology 21 28 20 15 14 1 1 50 30 412
2018 Internal audit 30 42 7 11 9 2 0 73 20 53
2018 Evaluation 11 41 14 22 7 4 0 55 30 27
2018 Data sciences 20 33 17 13 15 3 0 54 28 30
2018 Policy 17 32 17 19 14 2 0 50 33 151
2018 Project management 25 26 16 15 15 2 1 52 31 567
2018 Other services to the public 26 32 16 13 8 3 3 61 22 242
2018 None of the above 19 27 16 14 17 4 3 50 33 610
2017 Client contact centre 22 30 18 13 13 2 3 54 27 495
2017 Compliance, inspection and enforcement 12 33 19 13 21 2 0 46 35 51
2017 Communications or public affairs 18 36 14 15 8 4 5 59 25 253
2017 Access to information and privacy 16 27 23 18 11 0 5 45 31 37
2017 Security 17 27 16 16 20 2 2 46 38 181
2017 Science and technology 5 33 20 19 19 3 2 40 40 105
2017 Library services 12 30 17 30 0 11 0 47 34 16
2017 Legal services 20 35 0 5 26 5 10 64 36 20
2017 Administration and operations 24 30 14 13 13 3 2 57 28 1491
2017 Human resources 28 29 14 13 9 3 3 61 24 505
2017 Financial management 24 30 16 12 11 2 3 58 25 535
2017 Procurement 29 31 14 11 12 1 2 62 23 1021
2017 Real property 23 28 14 15 15 3 2 53 32 1161
2017 Materiel management 25 32 8 11 23 0 2 57 35 51
2017 Information management 19 29 18 15 14 4 1 51 30 212
2017 Information technology 20 32 14 13 18 1 1 53 32 393
2017 Internal audit 31 27 8 15 12 5 2 62 29 40
2017 Evaluation 16 43 0 8 24 0 8 64 36 12
2017 Data sciences 31 17 21 4 21 5 0 51 27 19
2017 Policy 20 29 11 19 12 9 1 53 34 123
2017 Project management 20 28 15 17 16 3 1 50 34 529
2017 Other services to the public 18 33 18 13 10 4 5 55 25 234
2017 None of the above 19 26 16 16 15 4 4 49 34 751
2014 Client contact centre 15 29 18 16 16 3 3 47 35 657
2014 Compliance, inspection and enforcement 20 22 18 19 19 0 1 43 39 82
2014 Communications or public affairs 12 31 14 19 19 2 4 45 40 356
2014 Access to information and privacy 19 26 21 20 9 2 2 47 31 45
2014 Security 16 18 16 19 28 1 2 35 49 170
2014 Science and technology 10 24 15 19 26 3 2 36 48 133
2014 Library services 9 27 7 19 22 7 8 42 49 26
2014 Legal services 14 14 14 23 27 9 0 31 54 22
2014 Administration and operations 17 29 14 17 18 3 2 48 37 1540
2014 Human resources 15 30 18 17 13 3 4 48 33 522
2014 Financial management 23 28 17 16 11 2 2 53 29 558
2014 Procurement 17 31 15 16 17 1 2 50 34 1015
2014 Real property 14 23 18 17 24 2 2 38 43 1648
2014 Materiel management 17 17 19 18 21 5 3 37 43 68
2014 Information management 17 23 18 16 22 1 3 42 40 280
2014 Information technology 10 24 19 20 23 2 2 35 45 517
2014 Internal audit 24 35 8 16 10 4 2 63 28 49
2014 Evaluation 3 24 14 14 34 10 0 31 54 29
2014 Other services to the public 12 25 21 17 19 3 3 40 38 276
2014 None of the above 12 22 18 18 23 4 3 37 44 824

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 36 18 12 9 0 1 60 21 650
2018 Compliance, inspection and enforcement 14 53 15 12 6 0 0 67 18 66
2018 Communications or public affairs 22 38 13 18 7 0 1 61 26 329
2018 Access to information and privacy 26 49 11 7 5 0 2 76 13 56
2018 Security 30 42 10 8 8 1 1 74 17 208
2018 Science and technology 30 32 20 11 7 0 0 62 19 81
2018 Library services 25 49 15 11 0 0 0 74 11 20
2018 Legal services 9 43 14 20 9 0 5 55 31 21
2018 Administration and operations 29 40 14 10 6 0 1 69 16 1516
2018 Human resources 29 37 16 10 6 0 1 67 16 552
2018 Financial management 33 39 15 8 5 0 0 72 13 538
2018 Procurement 34 41 13 8 4 0 0 75 12 1119
2018 Real property 31 38 14 10 7 0 0 69 16 1109
2018 Materiel management 30 41 19 3 7 0 0 71 10 60
2018 Information management 31 36 15 11 6 0 0 68 17 236
2018 Information technology 34 41 12 7 6 0 0 75 12 411
2018 Internal audit 41 33 8 9 7 0 2 76 16 54
2018 Evaluation 34 52 0 7 7 0 0 86 14 27
2018 Data sciences 50 35 6 6 3 0 0 85 9 30
2018 Policy 34 33 14 14 4 0 0 67 18 152
2018 Project management 26 40 15 13 5 0 0 67 18 571
2018 Other services to the public 23 32 21 13 9 1 1 56 22 240
2018 None of the above 22 32 16 16 14 0 0 54 30 608
2017 Client contact centre 21 36 20 12 10 0 0 58 22 496
2017 Compliance, inspection and enforcement 24 36 17 13 10 0 0 60 23 51
2017 Communications or public affairs 23 32 17 17 10 0 0 55 27 250
2017 Access to information and privacy 29 32 14 9 11 0 6 64 21 37
2017 Security 31 40 9 10 8 1 1 72 19 181
2017 Science and technology 18 52 18 8 4 0 0 71 11 105
2017 Library services 23 65 12 0 0 0 0 88 0 16
2017 Legal services 24 31 25 6 5 0 10 61 11 20
2017 Administration and operations 30 36 15 10 7 0 0 67 18 1484
2017 Human resources 29 41 11 11 6 1 1 71 17 506
2017 Financial management 27 45 13 9 6 1 0 72 15 531
2017 Procurement 35 42 11 8 4 0 0 77 12 1023
2017 Real property 30 41 15 10 5 0 0 71 14 1155
2017 Materiel management 44 30 9 6 10 0 0 75 16 51
2017 Information management 26 40 17 10 6 0 1 68 16 212
2017 Information technology 32 44 10 10 4 0 0 75 15 393
2017 Internal audit 35 32 17 13 3 0 0 67 15 40
2017 Evaluation 24 59 8 8 0 0 0 83 8 12
2017 Data sciences 27 52 18 0 4 0 0 78 4 19
2017 Policy 29 36 12 11 12 0 0 65 23 122
2017 Project management 29 42 13 10 4 0 1 72 15 527
2017 Other services to the public 22 34 15 20 8 1 0 56 28 234
2017 None of the above 20 31 18 15 14 0 1 52 30 754
2014 Client contact centre 15 40 15 15 13 0 1 56 29 658
2014 Compliance, inspection and enforcement 34 27 16 11 13 0 0 60 24 82
2014 Communications or public affairs 16 38 13 20 13 0 0 54 33 355
2014 Access to information and privacy 24 32 16 18 7 0 2 58 26 45
2014 Security 26 43 7 11 13 1 0 69 24 170
2014 Science and technology 13 45 17 14 10 0 1 58 25 133
2014 Library services 11 37 16 24 11 0 0 49 35 26
2014 Legal services 18 27 4 32 9 4 5 50 45 22
2014 Administration and operations 23 42 14 12 8 0 0 65 21 1540
2014 Human resources 25 41 15 12 5 0 0 67 17 521
2014 Financial management 23 46 15 9 6 1 0 69 15 559
2014 Procurement 24 47 13 11 6 0 0 70 17 1015
2014 Real property 22 43 14 13 8 0 0 65 20 1647
2014 Materiel management 28 49 8 7 8 0 0 77 15 68
2014 Information management 23 38 17 14 8 0 0 61 22 280
2014 Information technology 24 40 17 11 7 0 0 65 18 515
2014 Internal audit 33 41 14 12 0 0 0 74 12 49
2014 Evaluation 14 31 21 17 17 0 0 45 34 29
2014 Other services to the public 17 31 16 20 15 0 1 48 36 277
2014 None of the above 16 34 15 20 14 0 1 51 34 825

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 34 19 10 7 0 0 64 17 652
2018 Compliance, inspection and enforcement 26 37 16 13 7 0 0 63 21 66
2018 Communications or public affairs 28 32 18 13 6 1 1 61 20 328
2018 Access to information and privacy 37 26 19 5 12 0 0 63 18 58
2018 Security 37 31 14 10 8 0 1 69 18 208
2018 Science and technology 22 38 26 8 5 0 0 61 13 81
2018 Library services 32 33 20 15 0 0 0 65 15 21
2018 Legal services 10 49 5 15 21 0 0 59 36 20
2018 Administration and operations 36 36 15 8 5 0 0 72 13 1518
2018 Human resources 37 35 15 7 5 0 0 73 12 552
2018 Financial management 36 38 15 6 4 0 0 74 11 540
2018 Procurement 37 37 14 8 4 0 0 75 11 1115
2018 Real property 34 34 16 9 7 0 0 68 16 1109
2018 Materiel management 37 34 15 7 7 0 0 71 14 59
2018 Information management 34 36 16 8 5 0 0 70 14 236
2018 Information technology 34 38 16 8 4 0 0 72 12 413
2018 Internal audit 43 26 17 9 3 0 2 70 12 53
2018 Evaluation 49 29 4 7 11 0 0 78 18 27
2018 Data sciences 59 32 0 6 3 0 0 91 9 30
2018 Policy 37 36 13 10 4 0 0 73 14 150
2018 Project management 30 36 16 13 5 0 0 66 18 572
2018 Other services to the public 29 29 21 14 6 0 0 59 20 242
2018 None of the above 26 30 20 13 9 0 1 56 23 607
2017 Client contact centre 25 37 21 10 7 0 1 62 17 496
2017 Compliance, inspection and enforcement 23 44 12 8 14 0 0 67 22 50
2017 Communications or public affairs 30 31 18 13 7 0 1 62 20 251
2017 Access to information and privacy 29 24 22 8 11 0 6 56 21 37
2017 Security 32 32 12 13 10 0 0 65 24 182
2017 Science and technology 26 38 23 9 5 0 0 64 13 105
2017 Library services 23 58 12 7 0 0 0 81 7 16
2017 Legal services 34 36 20 5 0 0 5 73 5 20
2017 Administration and operations 36 35 15 9 6 0 0 70 15 1487
2017 Human resources 37 34 14 9 5 0 0 71 14 506
2017 Financial management 34 39 12 10 4 0 0 74 14 531
2017 Procurement 39 38 11 7 4 0 0 77 12 1021
2017 Real property 34 36 16 10 5 0 0 70 14 1155
2017 Materiel management 38 40 9 5 9 0 0 77 14 51
2017 Information management 31 40 16 7 6 1 0 71 13 212
2017 Information technology 35 35 15 9 6 1 0 70 14 393
2017 Internal audit 32 38 13 10 7 0 0 70 17 40
2017 Evaluation 24 35 25 17 0 0 0 59 17 12
2017 Data sciences 40 22 8 21 9 0 0 62 30 19
2017 Policy 35 31 16 9 9 0 0 66 18 123
2017 Project management 30 37 14 12 6 0 1 68 18 528
2017 Other services to the public 25 29 23 15 7 1 0 55 22 234
2017 None of the above 26 31 18 13 10 1 1 58 23 754
2014 Client contact centre 23 39 17 12 9 0 1 62 21 657
2014 Compliance, inspection and enforcement 34 30 18 15 4 0 0 64 18 82
2014 Communications or public affairs 22 37 17 13 10 0 1 59 24 356
2014 Access to information and privacy 28 29 19 13 9 0 2 58 23 45
2014 Security 34 33 12 9 11 0 1 67 21 169
2014 Science and technology 17 39 22 11 10 0 0 56 21 133
2014 Library services 20 49 13 10 8 0 0 69 18 26
2014 Legal services 35 24 19 13 5 4 0 62 19 22
2014 Administration and operations 32 37 15 8 8 0 0 68 16 1539
2014 Human resources 32 41 15 9 4 0 0 73 12 522
2014 Financial management 30 41 17 7 5 0 1 71 12 559
2014 Procurement 31 40 14 10 5 0 0 71 15 1016
2014 Real property 26 40 15 12 8 0 0 66 20 1648
2014 Materiel management 30 43 12 4 11 0 0 73 15 68
2014 Information management 28 39 16 13 5 0 0 67 17 280
2014 Information technology 26 40 17 11 5 0 0 66 17 517
2014 Internal audit 41 32 12 14 0 0 0 73 14 49
2014 Evaluation 21 24 17 28 10 0 0 45 38 29
2014 Other services to the public 18 31 26 14 10 0 1 49 25 277
2014 None of the above 21 31 22 14 10 1 0 53 25 825

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 40 14 9 6 0 0 70 16 652
2018 Compliance, inspection and enforcement 22 39 19 12 7 0 0 61 20 66
2018 Communications or public affairs 24 40 20 11 4 0 1 65 15 329
2018 Access to information and privacy 36 32 14 13 5 0 0 68 18 57
2018 Security 38 33 13 8 7 0 0 72 16 207
2018 Science and technology 19 40 21 15 6 0 0 59 20 82
2018 Library services 33 33 29 5 0 0 0 67 5 21
2018 Legal services 9 32 30 9 14 5 0 44 25 21
2018 Administration and operations 33 36 15 10 5 0 0 69 16 1514
2018 Human resources 33 40 13 9 5 0 0 72 14 554
2018 Financial management 31 41 15 8 5 0 0 72 13 538
2018 Procurement 37 38 14 8 3 0 0 75 11 1123
2018 Real property 32 35 16 9 7 0 0 67 16 1109
2018 Materiel management 36 39 12 7 7 0 0 74 14 59
2018 Information management 35 33 16 8 6 0 0 70 14 237
2018 Information technology 35 34 12 11 8 0 0 70 19 414
2018 Internal audit 45 31 10 5 3 0 5 80 9 53
2018 Evaluation 23 41 22 4 7 4 0 66 11 27
2018 Data sciences 51 28 12 3 6 0 0 79 9 30
2018 Policy 35 35 12 10 6 0 2 72 16 152
2018 Project management 25 40 17 12 5 1 0 65 17 571
2018 Other services to the public 30 38 12 13 7 0 0 68 20 241
2018 None of the above 24 32 18 14 10 0 1 57 24 606
2017 Client contact centre 27 39 17 10 7 0 0 65 17 496
2017 Compliance, inspection and enforcement 24 41 14 14 8 0 0 65 22 51
2017 Communications or public affairs 28 40 15 13 4 0 0 67 17 251
2017 Access to information and privacy 37 36 11 5 8 0 3 75 14 37
2017 Security 34 34 14 10 8 0 0 69 18 182
2017 Science and technology 22 43 11 15 10 0 0 65 25 105
2017 Library services 35 36 12 11 6 0 0 71 17 16
2017 Legal services 33 41 15 10 0 0 0 74 10 20
2017 Administration and operations 33 37 14 10 6 0 0 70 16 1488
2017 Human resources 40 36 12 6 5 0 0 76 11 503
2017 Financial management 29 43 14 10 4 0 0 72 15 531
2017 Procurement 39 40 12 6 3 0 0 79 9 1022
2017 Real property 29 40 16 10 4 0 0 70 15 1153
2017 Materiel management 40 41 16 2 2 0 0 81 3 52
2017 Information management 29 41 12 10 8 0 0 71 18 212
2017 Information technology 33 40 13 8 5 0 0 73 14 393
2017 Internal audit 40 43 2 10 5 0 0 83 15 40
2017 Evaluation 25 50 25 0 0 0 0 75 0 12
2017 Data sciences 26 43 13 9 9 0 0 69 17 19
2017 Policy 34 34 11 13 8 0 0 67 22 124
2017 Project management 28 40 13 13 5 0 0 69 18 527
2017 Other services to the public 32 32 12 16 6 1 0 65 23 234
2017 None of the above 27 32 15 16 10 0 0 59 26 753
2014 Client contact centre 23 43 15 12 7 0 0 67 18 657
2014 Compliance, inspection and enforcement 32 43 6 15 4 0 0 76 18 82
2014 Communications or public affairs 25 43 13 14 4 0 0 69 18 355
2014 Access to information and privacy 36 32 14 11 7 0 0 68 18 45
2014 Security 35 29 10 14 11 1 1 65 25 170
2014 Science and technology 20 39 19 11 10 0 1 59 22 133
2014 Library services 20 41 16 15 0 0 8 66 16 25
2014 Legal services 31 27 14 18 5 4 0 62 24 22
2014 Administration and operations 31 38 15 9 6 0 0 70 15 1540
2014 Human resources 33 44 14 6 3 0 0 76 9 522
2014 Financial management 29 44 15 8 3 0 0 74 11 559
2014 Procurement 31 41 14 10 3 0 0 72 13 1013
2014 Real property 26 40 16 12 7 0 0 65 19 1647
2014 Materiel management 32 36 14 7 12 0 0 67 19 68
2014 Information management 28 41 16 11 4 0 0 69 15 279
2014 Information technology 28 43 15 8 5 0 0 72 13 518
2014 Internal audit 37 51 2 8 0 0 2 90 8 49
2014 Evaluation 21 25 24 14 17 0 0 45 30 29
2014 Other services to the public 24 36 18 10 9 1 1 62 20 277
2014 None of the above 25 36 19 12 7 0 0 62 19 825

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 34 25 10 5 5 0 57 16 656
2018 Compliance, inspection and enforcement 9 37 28 9 13 4 0 48 23 66
2018 Communications or public affairs 14 34 27 13 5 6 0 51 20 328
2018 Access to information and privacy 16 39 26 9 7 2 0 57 16 57
2018 Security 19 40 19 11 7 4 0 62 19 209
2018 Science and technology 10 47 22 12 7 3 0 59 19 82
2018 Library services 9 49 15 22 0 5 0 61 23 20
2018 Legal services 9 51 5 14 15 5 0 64 30 21
2018 Administration and operations 23 37 22 9 5 4 1 62 14 1528
2018 Human resources 24 40 20 7 4 4 0 67 12 553
2018 Financial management 21 44 19 6 4 5 1 69 11 544
2018 Procurement 25 38 23 6 4 4 0 65 11 1127
2018 Real property 22 37 25 7 6 3 0 61 13 1112
2018 Materiel management 23 38 15 6 14 5 0 64 21 59
2018 Information management 27 31 27 7 3 5 0 61 11 240
2018 Information technology 20 39 23 9 6 3 0 61 16 414
2018 Internal audit 28 36 26 7 2 2 0 65 9 54
2018 Evaluation 15 49 18 4 7 7 0 69 12 27
2018 Data sciences 32 41 9 6 9 3 0 76 15 30
2018 Policy 19 37 27 6 7 3 1 58 14 151
2018 Project management 22 36 21 11 7 3 0 60 18 571
2018 Other services to the public 22 32 18 15 5 7 0 58 23 241
2018 None of the above 18 31 23 11 10 7 0 52 23 609
2017 Client contact centre 16 34 24 11 7 7 0 54 20 495
2017 Compliance, inspection and enforcement 16 36 26 12 12 0 0 51 23 51
2017 Communications or public affairs 14 37 22 12 5 8 1 57 19 252
2017 Access to information and privacy 16 40 24 5 8 6 0 60 14 37
2017 Security 22 32 25 11 9 2 0 55 20 181
2017 Science and technology 9 44 26 10 7 4 0 55 18 105
2017 Library services 18 47 23 6 0 7 0 69 6 16
2017 Legal services 20 37 16 6 11 5 5 63 19 19
2017 Administration and operations 23 34 22 9 7 6 1 61 16 1491
2017 Human resources 24 41 20 7 4 4 0 68 11 505
2017 Financial management 21 39 24 6 4 5 0 63 11 534
2017 Procurement 25 39 21 6 5 3 1 67 11 1023
2017 Real property 20 40 20 11 7 2 0 62 18 1160
2017 Materiel management 34 27 18 9 11 2 0 62 20 51
2017 Information management 20 34 26 9 4 7 1 58 14 211
2017 Information technology 21 37 20 9 6 6 1 62 16 392
2017 Internal audit 28 35 17 10 3 8 0 68 13 40
2017 Evaluation 24 51 17 0 0 8 0 82 0 12
2017 Data sciences 27 22 38 8 4 0 0 49 13 19
2017 Policy 19 37 20 11 7 7 0 60 19 124
2017 Project management 19 37 21 12 6 4 0 59 19 528
2017 Other services to the public 18 28 22 15 8 10 0 51 25 234
2017 None of the above 16 30 21 13 10 10 0 51 26 752

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 37 9 6 4 0 1 80 10 657
2018 Compliance, inspection and enforcement 45 36 5 9 4 0 0 81 13 65
2018 Communications or public affairs 44 37 10 5 3 0 0 82 8 328
2018 Access to information and privacy 39 40 11 3 3 0 4 82 7 58
2018 Security 45 30 9 9 5 0 1 77 14 209
2018 Science and technology 39 35 10 11 3 1 1 76 14 81
2018 Library services 28 57 5 6 0 0 5 89 6 21
2018 Legal services 38 24 15 14 5 0 5 65 20 21
2018 Administration and operations 46 35 9 6 3 0 0 82 9 1522
2018 Human resources 54 30 9 4 2 0 1 85 6 552
2018 Financial management 42 37 10 8 3 0 0 80 11 540
2018 Procurement 49 33 9 5 2 0 1 83 8 1131
2018 Real property 46 33 11 6 4 0 0 79 10 1114
2018 Materiel management 46 28 10 10 4 1 0 76 15 59
2018 Information management 51 31 9 4 4 0 1 83 9 240
2018 Information technology 51 34 7 5 3 0 0 84 8 412
2018 Internal audit 55 26 9 2 7 0 2 82 9 54
2018 Evaluation 56 22 8 4 7 4 0 81 11 27
2018 Data sciences 42 29 16 6 0 8 0 76 7 30
2018 Policy 50 33 9 4 4 0 0 83 8 152
2018 Project management 40 35 12 8 4 1 1 76 11 575
2018 Other services to the public 42 36 13 5 4 0 0 78 9 243
2018 None of the above 39 35 12 8 5 1 1 75 13 611
2017 Client contact centre 36 36 12 8 8 0 0 72 16 495
2017 Compliance, inspection and enforcement 46 37 16 2 0 0 0 82 2 51
2017 Communications or public affairs 39 37 12 7 2 1 3 79 9 253
2017 Access to information and privacy 43 30 3 16 3 0 6 77 19 37
2017 Security 41 36 9 6 8 0 0 77 14 181
2017 Science and technology 33 41 15 9 2 0 0 74 11 105
2017 Library services 12 83 6 0 0 0 0 94 0 16
2017 Legal services 40 29 5 16 5 5 0 72 22 20
2017 Administration and operations 43 34 10 7 4 0 1 78 11 1491
2017 Human resources 55 28 8 5 3 1 0 84 8 502
2017 Financial management 40 37 12 6 4 0 0 77 11 532
2017 Procurement 49 34 7 7 2 0 0 83 9 1025
2017 Real property 43 35 11 7 4 0 0 78 11 1160
2017 Materiel management 52 31 10 2 5 0 0 83 7 52
2017 Information management 36 41 10 7 4 0 1 78 12 210
2017 Information technology 51 34 7 5 4 0 0 84 9 393
2017 Internal audit 50 40 3 5 3 0 0 90 7 40
2017 Evaluation 40 60 0 0 0 0 0 100 0 12
2017 Data sciences 40 35 4 21 0 0 0 75 21 19
2017 Policy 43 32 14 9 3 0 0 74 12 123
2017 Project management 43 37 8 7 5 0 0 81 11 528
2017 Other services to the public 39 36 14 6 4 1 0 76 10 233
2017 None of the above 37 34 12 9 7 0 1 72 16 752
2014 Client contact centre 28 39 15 9 6 1 2 69 15 658
2014 Compliance, inspection and enforcement 50 35 10 4 2 0 0 84 6 82
2014 Communications or public affairs 38 38 12 7 4 1 1 76 11 355
2014 Access to information and privacy 45 20 12 16 5 0 2 67 21 45
2014 Security 38 35 11 8 7 1 1 74 15 170
2014 Science and technology 35 33 15 9 5 0 3 70 15 133
2014 Library services 30 38 8 16 4 0 4 71 21 26
2014 Legal services 42 27 19 9 0 4 0 71 9 22
2014 Administration and operations 37 35 12 8 6 0 1 73 14 1539
2014 Human resources 43 36 11 6 3 0 1 80 9 523
2014 Financial management 35 35 13 10 7 0 1 70 17 558
2014 Procurement 39 34 13 8 5 0 1 74 13 1016
2014 Real property 33 37 13 10 5 0 1 71 16 1646
2014 Materiel management 39 28 20 4 7 1 0 68 11 68
2014 Information management 38 33 13 10 5 1 0 72 15 279
2014 Information technology 40 36 12 7 3 1 1 78 10 518
2014 Internal audit 35 37 12 12 2 2 0 73 15 49
2014 Evaluation 21 38 28 3 10 0 0 59 14 29
2014 Other services to the public 33 34 14 11 3 1 4 69 15 276
2014 None of the above 30 35 17 10 5 1 2 67 15 824

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 31 13 5 2 0 1 80 8 657
2018 Compliance, inspection and enforcement 34 42 14 6 4 0 0 76 10 66
2018 Communications or public affairs 42 35 13 5 4 0 1 78 9 329
2018 Access to information and privacy 34 28 26 7 5 0 0 62 12 58
2018 Security 37 35 13 9 5 1 0 73 14 210
2018 Science and technology 30 37 22 6 5 0 0 67 10 83
2018 Library services 42 49 9 0 0 0 0 91 0 21
2018 Legal services 25 42 14 9 9 0 0 67 19 21
2018 Administration and operations 39 30 17 8 5 0 1 70 13 1532
2018 Human resources 34 33 16 11 5 0 1 68 16 554
2018 Financial management 35 36 17 7 5 0 1 71 11 544
2018 Procurement 34 33 18 8 5 0 1 68 13 1133
2018 Real property 33 32 19 9 6 0 1 66 15 1116
2018 Materiel management 42 28 16 8 3 1 2 72 11 60
2018 Information management 50 28 10 6 4 0 1 80 10 240
2018 Information technology 41 33 14 7 5 1 0 74 12 411
2018 Internal audit 48 38 8 4 2 0 0 86 5 54
2018 Evaluation 37 23 20 8 0 4 8 69 9 26
2018 Data sciences 66 22 9 0 3 0 0 88 3 30
2018 Policy 38 30 16 8 7 0 0 69 15 152
2018 Project management 25 32 23 13 7 0 1 57 20 576
2018 Other services to the public 45 33 11 8 3 0 1 78 11 244
2018 None of the above 38 32 16 6 4 1 2 73 10 610
2017 Client contact centre 41 31 16 7 3 0 1 73 11 496
2017 Compliance, inspection and enforcement 52 37 11 0 0 0 0 89 0 51
2017 Communications or public affairs 38 41 11 8 1 0 0 79 10 253
2017 Access to information and privacy 36 37 11 8 8 0 0 73 16 37
2017 Security 39 37 12 6 3 0 1 78 10 181
2017 Science and technology 30 39 19 9 3 0 0 69 12 105
2017 Library services 42 47 12 0 0 0 0 88 0 16
2017 Legal services 34 40 21 0 0 0 5 78 0 20
2017 Administration and operations 36 32 16 8 6 0 1 69 14 1491
2017 Human resources 27 41 19 8 5 0 1 68 13 506
2017 Financial management 39 33 15 8 4 0 0 73 12 534
2017 Procurement 37 38 15 6 4 0 0 75 10 1025
2017 Real property 27 39 19 9 5 0 1 67 14 1159
2017 Materiel management 34 42 12 4 3 0 5 80 7 52
2017 Information management 41 35 11 7 3 1 1 78 10 212
2017 Information technology 45 31 14 5 4 0 0 76 10 393
2017 Internal audit 48 30 10 5 5 3 0 79 11 40
2017 Evaluation 59 24 16 0 0 0 0 84 0 12
2017 Data sciences 61 21 13 0 4 0 0 82 4 19
2017 Policy 28 40 15 7 8 1 1 69 16 124
2017 Project management 26 37 17 13 6 0 1 63 19 530
2017 Other services to the public 46 32 10 6 3 2 2 81 9 234
2017 None of the above 36 34 13 8 5 0 4 72 14 752
2014 Client contact centre 42 31 14 8 4 0 0 74 11 658
2014 Compliance, inspection and enforcement 42 28 18 10 2 0 0 70 12 82
2014 Communications or public affairs 43 37 12 5 3 0 0 80 8 356
2014 Access to information and privacy 44 31 18 2 2 0 2 76 5 45
2014 Security 39 28 19 5 8 0 1 67 13 170
2014 Science and technology 30 39 22 4 3 0 1 70 7 133
2014 Library services 54 30 8 0 0 0 9 91 0 26
2014 Legal services 22 55 18 4 0 0 0 78 4 22
2014 Administration and operations 39 33 15 7 5 0 1 72 13 1540
2014 Human resources 34 35 17 8 6 0 0 69 14 522
2014 Financial management 40 37 14 5 4 0 0 77 9 559
2014 Procurement 34 34 20 7 5 0 0 69 12 1016
2014 Real property 30 35 20 10 4 0 1 66 14 1648
2014 Materiel management 38 39 17 1 4 0 1 77 6 68
2014 Information management 49 28 13 6 3 0 1 78 9 280
2014 Information technology 44 32 16 6 1 0 0 76 8 518
2014 Internal audit 53 32 14 0 0 0 0 86 0 49
2014 Evaluation 45 14 21 11 10 0 0 58 21 29
2014 Other services to the public 47 30 13 5 2 0 3 79 7 277
2014 None of the above 37 37 15 5 4 0 2 76 9 825

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 24 43 33 656
2018 Compliance, inspection and enforcement 33 31 37 65
2018 Communications or public affairs 27 46 27 331
2018 Access to information and privacy 38 30 32 58
2018 Security 34 27 39 210
2018 Science and technology 23 47 29 82
2018 Library services 11 56 33 21
2018 Legal services 42 24 34 20
2018 Administration and operations 28 38 35 1529
2018 Human resources 34 32 34 555
2018 Financial management 32 35 33 541
2018 Procurement 23 44 33 1130
2018 Real property 28 36 36 1114
2018 Materiel management 25 36 39 59
2018 Information management 28 40 31 241
2018 Information technology 29 34 37 415
2018 Internal audit 16 50 34 54
2018 Evaluation 37 23 40 27
2018 Data sciences 48 14 37 30
2018 Policy 37 24 38 152
2018 Project management 29 36 36 577
2018 Other services to the public 15 55 30 243
2018 None of the above 20 49 31 611
2017 Client contact centre 24 42 34 495
2017 Compliance, inspection and enforcement 16 42 42 51
2017 Communications or public affairs 26 42 31 253
2017 Access to information and privacy 43 39 18 37
2017 Security 38 26 37 179
2017 Science and technology 26 44 30 104
2017 Library services 6 64 30 16
2017 Legal services 24 36 40 20
2017 Administration and operations 31 37 32 1490
2017 Human resources 36 31 33 505
2017 Financial management 32 37 31 535
2017 Procurement 27 43 30 1025
2017 Real property 29 37 33 1160
2017 Materiel management 25 33 43 52
2017 Information management 25 41 34 212
2017 Information technology 28 42 30 392
2017 Internal audit 23 48 30 40
2017 Evaluation 49 8 43 12
2017 Data sciences 21 36 43 19
2017 Policy 52 21 27 124
2017 Project management 23 39 38 530
2017 Other services to the public 13 60 27 234
2017 None of the above 20 50 30 753
2014 Client contact centre 26 42 31 656
2014 Compliance, inspection and enforcement 26 32 42 82
2014 Communications or public affairs 26 43 30 356
2014 Access to information and privacy 33 33 33 45
2014 Security 41 26 34 170
2014 Science and technology 26 45 28 133
2014 Library services 12 54 34 26
2014 Legal services 30 47 22 22
2014 Administration and operations 32 34 33 1541
2014 Human resources 38 34 28 520
2014 Financial management 36 31 33 559
2014 Procurement 27 38 35 1016
2014 Real property 25 37 38 1647
2014 Materiel management 43 28 28 68
2014 Information management 27 40 32 280
2014 Information technology 27 39 34 518
2014 Internal audit 24 35 41 49
2014 Evaluation 37 42 21 29
2014 Other services to the public 17 54 29 277
2014 None of the above 25 44 31 822

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 16 34 40 2 4 4 160
2018 Compliance, inspection and enforcement 27 9 45 7 4 9 23
2018 Communications or public affairs 10 22 47 4 13 5 90
2018 Access to information and privacy 37 22 32 5 0 5 22
2018 Security 17 24 44 1 6 8 70
2018 Science and technology 25 18 36 16 5 0 19
2018 Administration and operations 14 35 35 3 5 8 421
2018 Human resources 14 32 32 5 7 9 191
2018 Financial management 8 38 41 4 3 6 172
2018 Procurement 23 35 27 5 5 6 261
2018 Real property 25 32 22 8 7 7 306
2018 Materiel management 17 25 40 6 12 0 17
2018 Information management 10 36 40 3 6 4 68
2018 Information technology 18 32 41 3 1 5 122
2018 Evaluation 20 22 49 0 10 0 10
2018 Data sciences 6 32 34 6 16 6 13
2018 Policy 3 14 68 4 6 5 56
2018 Project management 14 31 35 4 8 7 166
2018 Other services to the public 15 31 35 5 13 0 37
2018 None of the above 15 23 45 4 3 9 123
2017 Client contact centre 20 28 41 2 4 5 118
2017 Communications or public affairs 13 12 40 6 25 4 61
2017 Access to information and privacy 25 12 37 13 0 12 16
2017 Security 25 24 34 2 3 13 68
2017 Science and technology 26 11 52 3 4 3 27
2017 Administration and operations 14 31 36 5 8 7 456
2017 Human resources 15 27 29 5 16 9 181
2017 Financial management 10 33 41 5 5 6 175
2017 Procurement 23 34 31 6 1 6 274
2017 Real property 27 28 24 7 12 2 333
2017 Materiel management 36 28 36 0 0 0 14
2017 Information management 21 25 39 2 10 4 55
2017 Information technology 21 26 38 3 8 3 107
2017 Policy 13 21 54 6 0 6 67
2017 Project management 22 36 27 8 4 4 124
2017 Other services to the public 9 14 54 9 6 8 30
2017 None of the above 22 23 34 7 7 7 151
2014 Client contact centre 28 24 30 9 9999 9 173
2014 Compliance, inspection and enforcement 28 27 31 4 9999 9 22
2014 Communications or public affairs 10 15 54 13 9999 7 102
2014 Access to information and privacy 7 27 49 5 9999 12 15
2014 Security 15 12 52 10 9999 11 69
2014 Science and technology 33 22 27 14 9999 3 35
2014 Administration and operations 12 33 37 7 9999 11 504
2014 Human resources 12 27 34 5 9999 22 197
2014 Financial management 12 31 45 4 9999 8 203
2014 Procurement 24 33 27 6 9999 11 278
2014 Real property 31 27 21 12 9999 10 423
2014 Materiel management 19 25 35 0 9999 21 27
2014 Information management 13 37 33 4 9999 13 78
2014 Information technology 21 30 35 5 9999 9 143
2014 Internal audit 26 24 34 9 9999 9 12
2014 Evaluation 28 0 37 27 9999 9 11
2014 Other services to the public 35 19 32 4 9999 11 48
2014 None of the above 29 22 32 9 9999 7 210
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 43 10 3 2 0 0 85 5 651
2018 Compliance, inspection and enforcement 27 51 9 9 2 1 0 80 11 66
2018 Communications or public affairs 36 50 8 5 1 0 0 86 6 329
2018 Access to information and privacy 32 50 8 7 3 0 0 82 10 58
2018 Security 48 37 7 5 2 1 0 86 7 209
2018 Science and technology 27 52 12 6 2 0 0 80 9 81
2018 Library services 70 24 6 0 0 0 0 94 0 21
2018 Legal services 32 48 9 5 0 5 0 84 6 21
2018 Administration and operations 43 42 8 4 2 0 0 86 6 1522
2018 Human resources 41 43 9 5 2 0 0 85 7 556
2018 Financial management 42 44 9 3 1 1 0 87 4 540
2018 Procurement 48 40 8 2 1 0 0 88 3 1126
2018 Real property 42 41 10 4 3 0 0 83 6 1112
2018 Materiel management 44 48 4 0 3 1 0 93 3 60
2018 Information management 45 37 10 4 4 0 0 82 8 237
2018 Information technology 43 39 10 4 3 0 0 82 8 413
2018 Internal audit 62 28 7 3 0 0 0 90 3 54
2018 Evaluation 53 40 4 0 4 0 0 93 4 27
2018 Data sciences 60 31 3 6 0 0 0 91 6 30
2018 Policy 43 40 10 5 1 0 0 83 7 153
2018 Project management 40 44 8 4 2 1 0 85 6 575
2018 Other services to the public 43 40 11 3 3 0 0 83 6 242
2018 None of the above 37 38 12 9 4 1 0 75 13 607
2017 Client contact centre 36 43 14 4 3 0 0 79 7 494
2017 Compliance, inspection and enforcement 28 49 8 7 8 0 0 77 15 51
2017 Communications or public affairs 35 45 12 6 1 0 0 80 7 253
2017 Access to information and privacy 48 30 8 8 3 0 3 80 11 37
2017 Security 37 37 14 8 4 0 0 74 12 180
2017 Science and technology 23 58 11 4 4 1 0 82 8 105
2017 Library services 47 53 0 0 0 0 0 100 0 16
2017 Legal services 54 31 11 5 0 0 0 85 5 20
2017 Administration and operations 40 40 11 6 3 0 0 80 9 1492
2017 Human resources 41 39 11 5 3 1 0 81 8 505
2017 Financial management 35 48 10 4 2 0 0 84 6 534
2017 Procurement 43 42 9 3 2 0 0 85 5 1021
2017 Real property 35 45 11 5 3 0 0 80 9 1161
2017 Materiel management 43 44 5 2 5 0 0 87 7 52
2017 Information management 37 45 9 7 2 0 0 82 9 212
2017 Information technology 35 41 13 7 4 1 0 76 11 393
2017 Internal audit 45 40 13 0 3 0 0 85 3 40
2017 Evaluation 32 34 25 8 0 0 0 67 8 12
2017 Data sciences 17 44 9 25 4 0 0 61 30 19
2017 Policy 34 52 3 6 5 0 0 86 11 124
2017 Project management 38 43 11 5 2 0 0 82 7 529
2017 Other services to the public 36 43 14 3 3 1 0 80 6 234
2017 None of the above 34 42 12 5 6 1 0 77 11 752
2014 Client contact centre 34 46 11 5 3 1 0 81 8 657
2014 Compliance, inspection and enforcement 39 35 15 10 1 0 0 75 11 82
2014 Communications or public affairs 32 45 11 9 1 0 0 78 11 356
2014 Access to information and privacy 48 38 9 2 2 0 0 86 5 45
2014 Security 42 31 14 7 6 1 0 74 13 170
2014 Science and technology 30 40 18 8 4 0 0 70 12 133
2014 Library services 38 38 23 0 0 0 0 77 0 26
2014 Legal services 27 50 4 9 4 4 0 81 14 22
2014 Administration and operations 38 41 12 5 3 1 0 80 8 1540
2014 Human resources 39 46 9 4 2 0 0 85 7 521
2014 Financial management 39 45 10 3 2 1 0 85 5 559
2014 Procurement 38 46 10 4 2 1 0 84 5 1015
2014 Real property 33 43 13 5 4 0 0 77 9 1647
2014 Materiel management 38 39 16 4 3 0 0 77 7 68
2014 Information management 40 40 15 3 3 0 0 80 5 279
2014 Information technology 33 45 11 6 4 1 0 78 10 518
2014 Internal audit 43 45 12 0 0 0 0 88 0 49
2014 Evaluation 24 48 14 7 7 0 0 72 14 29
2014 Other services to the public 35 40 13 7 5 1 0 75 12 275
2014 None of the above 33 38 16 9 3 1 0 72 12 824

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 46 18 7 3 1 0 72 10 653
2018 Compliance, inspection and enforcement 16 35 32 8 8 0 0 51 17 66
2018 Communications or public affairs 17 47 18 11 4 3 0 66 15 330
2018 Access to information and privacy 25 40 24 9 2 0 0 66 11 57
2018 Security 17 41 21 14 7 1 0 58 20 209
2018 Science and technology 17 44 25 13 1 0 0 61 14 82
2018 Library services 32 42 26 0 0 0 0 74 0 21
2018 Legal services 10 53 14 19 0 5 0 65 20 21
2018 Administration and operations 26 44 17 8 4 2 0 71 12 1518
2018 Human resources 21 41 24 10 3 1 0 62 14 554
2018 Financial management 23 48 17 8 3 1 0 72 11 543
2018 Procurement 30 44 17 6 2 1 0 74 8 1128
2018 Real property 22 44 19 10 4 1 0 66 14 1113
2018 Materiel management 19 54 12 6 9 0 0 73 14 59
2018 Information management 26 37 22 10 4 2 0 64 14 241
2018 Information technology 20 40 20 12 8 1 0 60 20 414
2018 Internal audit 31 42 12 4 7 5 0 77 11 53
2018 Evaluation 20 54 15 7 0 4 0 77 8 26
2018 Data sciences 25 41 25 3 3 0 3 68 6 30
2018 Policy 24 40 16 13 6 2 0 65 19 151
2018 Project management 19 46 19 11 4 0 0 65 15 567
2018 Other services to the public 26 40 18 9 2 4 0 69 12 243
2018 None of the above 18 42 22 11 5 2 0 61 17 609
2017 Client contact centre 20 45 20 7 4 3 0 68 11 495
2017 Compliance, inspection and enforcement 13 40 24 23 0 0 0 53 23 51
2017 Communications or public affairs 21 47 18 8 4 2 0 69 12 252
2017 Access to information and privacy 35 41 19 0 5 0 0 76 5 37
2017 Security 22 34 25 12 5 2 0 57 17 182
2017 Science and technology 11 50 25 10 3 0 1 62 13 105
2017 Library services 35 35 12 6 6 7 0 75 12 16
2017 Legal services 24 41 15 10 6 5 0 68 16 20
2017 Administration and operations 25 41 17 9 5 2 0 68 15 1488
2017 Human resources 24 43 17 9 4 2 0 69 14 506
2017 Financial management 24 50 16 6 2 1 0 75 9 534
2017 Procurement 31 42 17 6 3 1 0 73 10 1024
2017 Real property 22 44 18 10 4 1 0 68 14 1159
2017 Materiel management 25 45 17 10 2 0 0 71 12 52
2017 Information management 21 47 18 8 4 2 0 69 13 212
2017 Information technology 22 41 20 11 5 2 0 64 16 391
2017 Internal audit 22 50 15 3 7 2 0 75 10 40
2017 Evaluation 18 57 8 9 0 8 0 82 9 12
2017 Data sciences 13 47 14 17 9 0 0 61 26 19
2017 Policy 16 48 17 9 6 2 0 66 16 124
2017 Project management 21 44 17 13 3 1 0 66 16 529
2017 Other services to the public 23 36 21 11 6 3 0 61 17 234
2017 None of the above 17 37 23 13 6 4 0 57 20 750
2014 Client contact centre 20 45 20 6 5 2 0 67 12 658
2014 Compliance, inspection and enforcement 25 43 20 7 4 1 0 69 11 82
2014 Communications or public affairs 18 43 18 15 5 1 0 62 20 356
2014 Access to information and privacy 37 35 14 9 2 0 2 74 12 45
2014 Security 19 37 19 14 8 3 0 58 23 170
2014 Science and technology 12 46 24 11 4 3 0 59 16 133
2014 Library services 23 36 27 3 7 3 0 61 11 26
2014 Legal services 18 45 18 10 5 4 0 65 16 22
2014 Administration and operations 25 44 19 6 4 2 0 70 11 1541
2014 Human resources 29 45 16 6 3 1 0 75 9 522
2014 Financial management 29 47 13 7 2 1 0 78 9 559
2014 Procurement 27 46 16 7 2 1 0 74 10 1016
2014 Real property 21 42 20 12 5 1 0 63 17 1648
2014 Materiel management 25 46 15 7 7 0 0 71 14 68
2014 Information management 25 46 19 7 3 1 0 71 10 280
2014 Information technology 22 44 19 11 4 1 0 66 15 518
2014 Internal audit 33 47 10 8 0 2 0 81 8 49
2014 Evaluation 17 34 20 18 3 7 0 55 23 29
2014 Other services to the public 22 41 18 9 5 4 0 66 15 277
2014 None of the above 17 39 23 11 7 4 0 58 18 825

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 28 30 18 8 1 2 27 42 656
2018 Compliance, inspection and enforcement 4 20 39 27 10 0 0 37 24 66
2018 Communications or public affairs 9 26 39 16 8 1 2 24 35 329
2018 Access to information and privacy 17 26 34 11 8 2 2 20 45 58
2018 Security 12 31 34 12 8 1 2 21 44 209
2018 Science and technology 8 23 39 24 6 1 0 30 31 82
2018 Library services 0 14 31 43 13 0 0 56 14 21
2018 Legal services 14 25 42 14 0 5 0 15 41 21
2018 Administration and operations 12 27 34 16 8 1 2 25 41 1526
2018 Human resources 14 29 33 14 8 0 1 22 44 552
2018 Financial management 10 27 36 18 7 1 1 26 38 539
2018 Procurement 9 25 38 19 7 1 1 26 35 1126
2018 Real property 13 27 36 16 5 1 1 22 41 1112
2018 Materiel management 11 20 41 19 5 4 0 25 32 60
2018 Information management 11 29 32 19 7 1 2 26 41 238
2018 Information technology 20 27 30 16 5 0 2 21 48 412
2018 Internal audit 7 14 46 18 13 0 2 31 22 53
2018 Evaluation 11 26 40 11 7 0 4 19 39 27
2018 Data sciences 9 24 24 34 9 0 0 43 33 30
2018 Policy 13 23 39 19 5 0 1 24 37 151
2018 Project management 12 29 36 14 6 1 1 21 42 576
2018 Other services to the public 8 19 36 20 12 1 4 34 28 243
2018 None of the above 9 26 34 19 8 1 2 28 36 611
2017 Client contact centre 14 29 31 13 7 2 5 21 46 491
2017 Compliance, inspection and enforcement 12 15 48 14 6 2 4 21 28 51
2017 Communications or public affairs 10 26 37 17 7 1 2 25 37 253
2017 Access to information and privacy 5 35 32 20 6 0 3 26 41 37
2017 Security 12 30 29 18 4 1 5 23 45 180
2017 Science and technology 9 29 35 16 9 0 3 25 38 105
2017 Library services 23 0 24 17 23 0 12 46 26 16
2017 Legal services 16 25 30 11 4 5 10 17 47 20
2017 Administration and operations 17 26 31 15 7 1 3 23 45 1486
2017 Human resources 16 29 29 17 7 0 2 25 46 503
2017 Financial management 11 25 39 14 7 1 3 22 37 532
2017 Procurement 9 26 35 20 8 1 1 28 36 1020
2017 Real property 14 27 37 14 5 1 2 20 42 1154
2017 Materiel management 5 30 33 19 5 0 7 26 38 52
2017 Information management 9 24 37 15 8 1 5 25 35 211
2017 Information technology 12 29 35 15 5 1 3 21 43 393
2017 Internal audit 5 5 38 36 15 0 0 51 10 39
2017 Evaluation 17 8 25 32 8 0 10 45 28 12
2017 Data sciences 4 34 39 18 5 0 0 23 38 19
2017 Policy 18 32 36 9 2 0 2 12 51 124
2017 Project management 11 29 38 15 6 1 1 21 40 526
2017 Other services to the public 12 20 32 19 11 3 5 32 34 233
2017 None of the above 13 22 35 14 9 1 6 25 38 747
2014 Client contact centre 15 32 32 12 5 1 2 18 49 657
2014 Compliance, inspection and enforcement 11 25 41 13 9 0 0 23 36 82
2014 Communications or public affairs 12 29 36 13 7 0 3 21 42 355
2014 Access to information and privacy 16 29 32 11 10 0 2 22 46 45
2014 Security 17 30 29 15 3 1 5 20 50 168
2014 Science and technology 11 33 36 14 6 0 1 20 44 133
2014 Library services 0 28 38 17 8 5 4 28 31 26
2014 Legal services 0 22 45 28 0 0 5 30 24 22
2014 Administration and operations 13 30 32 16 5 1 3 22 45 1539
2014 Human resources 13 32 34 14 5 0 1 20 46 521
2014 Financial management 10 30 34 18 6 1 1 24 41 558
2014 Procurement 10 29 39 15 6 1 1 21 40 1016
2014 Real property 13 31 37 14 4 0 2 18 45 1647
2014 Materiel management 10 24 48 10 4 1 3 14 35 68
2014 Information management 10 24 36 17 9 1 3 27 35 279
2014 Information technology 11 32 35 15 4 1 2 19 44 515
2014 Internal audit 6 12 47 27 6 2 0 34 18 49
2014 Evaluation 7 30 49 7 0 7 0 7 40 29
2014 Other services to the public 8 21 35 17 11 2 6 30 31 277
2014 None of the above 8 28 34 16 10 1 3 27 38 822

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 22 29 20 12 3 4 34 35 653
2018 Compliance, inspection and enforcement 11 21 38 20 9 0 0 29 32 64
2018 Communications or public affairs 12 21 30 20 11 3 2 33 35 328
2018 Access to information and privacy 17 23 33 9 14 2 4 23 42 58
2018 Security 20 24 30 13 10 1 2 24 45 208
2018 Science and technology 7 24 28 23 16 3 0 40 32 82
2018 Library services 0 15 39 33 8 0 5 44 15 21
2018 Legal services 10 37 25 19 0 10 0 21 52 21
2018 Administration and operations 12 22 29 18 13 3 2 33 37 1515
2018 Human resources 14 24 31 15 12 1 2 28 40 552
2018 Financial management 10 19 31 22 13 3 2 37 30 539
2018 Procurement 7 16 28 31 15 2 2 48 24 1124
2018 Real property 12 21 33 21 10 2 2 32 34 1111
2018 Materiel management 13 14 36 26 8 2 2 35 28 60
2018 Information management 19 16 26 20 14 3 2 36 37 237
2018 Information technology 23 26 23 16 8 1 2 25 51 410
2018 Internal audit 7 5 32 30 20 4 2 54 13 53
2018 Evaluation 11 22 26 26 7 4 4 36 36 27
2018 Data sciences 6 30 19 26 17 3 0 44 37 30
2018 Policy 11 25 30 23 9 2 0 33 37 152
2018 Project management 11 21 28 24 11 3 3 37 34 575
2018 Other services to the public 9 21 26 20 15 5 2 38 34 238
2018 None of the above 13 22 28 20 12 4 2 33 37 610
2017 Client contact centre 14 22 32 12 9 5 6 24 40 489
2017 Compliance, inspection and enforcement 18 21 25 19 11 2 4 32 42 51
2017 Communications or public affairs 12 26 27 19 12 2 2 32 40 251
2017 Access to information and privacy 15 30 33 8 11 0 3 19 46 37
2017 Security 21 24 30 12 5 3 6 18 49 179
2017 Science and technology 12 19 35 13 14 3 4 30 33 104
2017 Library services 6 6 24 23 24 7 12 57 14 16
2017 Legal services 20 5 30 15 4 5 20 26 34 20
2017 Administration and operations 14 22 27 17 12 3 5 32 38 1479
2017 Human resources 12 23 32 18 10 2 3 29 37 502
2017 Financial management 10 18 31 22 12 4 3 37 30 534
2017 Procurement 7 16 28 28 16 2 3 46 25 1016
2017 Real property 13 24 32 18 8 2 3 27 39 1152
2017 Materiel management 12 17 38 21 9 0 2 31 30 52
2017 Information management 11 15 31 24 12 2 5 39 27 210
2017 Information technology 13 21 31 17 11 4 2 30 37 390
2017 Internal audit 3 8 22 35 28 5 0 66 11 40
2017 Evaluation 17 0 32 33 0 8 10 40 20 12
2017 Data sciences 0 34 26 17 23 0 0 40 34 19
2017 Policy 16 23 30 22 6 1 2 28 41 124
2017 Project management 11 20 31 22 11 3 2 34 32 527
2017 Other services to the public 10 24 22 22 11 5 5 37 38 234
2017 None of the above 15 22 26 16 10 5 6 30 42 748
2014 Client contact centre 14 22 31 18 8 5 3 28 38 656
2014 Compliance, inspection and enforcement 16 17 32 14 16 1 4 31 35 82
2014 Communications or public affairs 12 26 30 19 9 2 3 29 40 353
2014 Access to information and privacy 18 27 20 18 12 2 2 31 47 45
2014 Security 20 30 21 14 6 3 5 22 55 169
2014 Science and technology 11 27 33 19 7 2 1 26 39 133
2014 Library services 23 9 23 37 4 0 4 42 33 26
2014 Legal services 0 15 36 23 4 22 0 35 19 22
2014 Administration and operations 12 22 30 20 10 3 4 32 36 1539
2014 Human resources 8 20 35 23 9 2 2 34 29 521
2014 Financial management 8 21 29 25 11 4 2 37 32 557
2014 Procurement 8 18 30 29 11 2 2 42 27 1015
2014 Real property 14 23 34 18 7 2 2 26 39 1643
2014 Materiel management 17 17 36 15 5 4 6 23 37 68
2014 Information management 12 22 23 23 12 4 4 38 38 280
2014 Information technology 12 24 33 18 8 2 3 27 38 515
2014 Internal audit 2 12 18 45 17 6 0 65 15 49
2014 Evaluation 10 21 41 17 3 7 0 22 34 29
2014 Other services to the public 10 22 25 22 11 5 5 37 35 277
2014 None of the above 12 22 29 17 12 4 4 31 37 820

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 22 28 18 11 3 6 33 37 655
2018 Compliance, inspection and enforcement 22 29 30 13 6 0 0 19 51 66
2018 Communications or public affairs 19 24 23 11 9 3 10 23 51 330
2018 Access to information and privacy 11 33 26 11 12 0 7 25 48 58
2018 Security 18 30 28 15 6 1 4 21 50 208
2018 Science and technology 23 31 29 12 2 1 1 14 56 82
2018 Library services 0 5 42 35 9 0 9 48 5 21
2018 Legal services 14 29 24 13 5 10 5 21 51 21
2018 Administration and operations 13 23 31 17 10 3 3 29 39 1511
2018 Human resources 14 26 32 15 8 2 4 24 42 552
2018 Financial management 12 23 38 16 9 1 2 25 35 540
2018 Procurement 15 23 33 17 8 1 2 26 40 1124
2018 Real property 20 33 29 10 6 1 2 16 54 1105
2018 Materiel management 18 27 26 18 5 5 0 25 48 60
2018 Information management 14 24 26 18 10 2 6 31 41 236
2018 Information technology 23 27 26 13 8 1 2 22 52 413
2018 Internal audit 7 26 25 14 16 5 7 34 37 53
2018 Evaluation 22 32 19 8 4 7 8 14 64 27
2018 Data sciences 6 32 19 23 12 0 9 38 41 30
2018 Policy 19 25 35 15 5 0 2 20 45 151
2018 Project management 24 34 24 12 4 1 1 16 59 576
2018 Other services to the public 9 20 22 21 16 4 7 41 33 241
2018 None of the above 15 19 24 20 10 4 9 34 39 609
2017 Client contact centre 13 24 29 15 7 3 9 25 42 489
2017 Compliance, inspection and enforcement 23 30 31 11 4 0 2 15 53 51
2017 Communications or public affairs 19 23 27 10 11 2 8 23 46 252
2017 Access to information and privacy 13 35 25 10 9 0 8 21 52 37
2017 Security 20 25 28 11 5 3 8 18 51 180
2017 Science and technology 29 31 23 10 2 2 4 13 63 104
2017 Library services 6 31 6 17 30 0 12 53 41 16
2017 Legal services 10 21 26 19 0 9 15 26 41 20
2017 Administration and operations 16 23 30 15 9 2 5 26 42 1484
2017 Human resources 18 25 31 15 6 2 3 22 45 503
2017 Financial management 12 24 35 14 9 3 4 24 38 532
2017 Procurement 15 24 32 19 7 1 2 27 41 1020
2017 Real property 24 30 28 9 5 2 3 14 56 1153
2017 Materiel management 25 30 33 5 7 0 0 12 55 52
2017 Information management 11 24 30 19 7 3 7 29 38 209
2017 Information technology 19 31 28 11 5 3 3 17 53 393
2017 Internal audit 7 25 27 28 13 0 0 40 32 40
2017 Evaluation 32 17 25 17 0 0 10 18 54 12
2017 Data sciences 9 26 30 17 15 4 0 33 36 19
2017 Policy 25 26 25 17 5 0 2 22 52 124
2017 Project management 26 31 27 9 5 1 2 14 58 529
2017 Other services to the public 11 17 22 20 10 6 14 37 35 231
2017 None of the above 15 23 25 13 8 3 12 25 45 743
2014 Client contact centre 15 27 27 16 6 3 6 23 47 654
2014 Compliance, inspection and enforcement 23 30 22 15 6 0 4 21 56 81
2014 Communications or public affairs 22 21 25 10 8 2 12 21 50 356
2014 Access to information and privacy 20 35 16 14 8 2 5 24 59 44
2014 Security 29 21 23 12 5 3 6 19 55 170
2014 Science and technology 34 32 17 10 4 2 2 15 68 133
2014 Library services 3 20 22 14 19 8 13 42 30 26
2014 Legal services 4 28 34 14 9 4 5 26 36 22
2014 Administration and operations 17 26 31 13 6 2 4 20 46 1540
2014 Human resources 21 32 26 13 6 1 1 19 54 520
2014 Financial management 16 27 31 15 7 3 2 23 45 558
2014 Procurement 19 26 34 14 6 0 2 20 45 1015
2014 Real property 33 31 23 8 3 1 2 11 65 1644
2014 Materiel management 24 16 29 20 5 0 6 27 43 68
2014 Information management 15 25 24 16 10 4 5 29 44 279
2014 Information technology 21 28 28 13 6 2 3 19 52 516
2014 Internal audit 16 31 26 19 4 2 2 24 49 49
2014 Evaluation 41 35 14 0 0 3 7 0 85 29
2014 Other services to the public 10 22 23 14 14 4 12 34 38 276
2014 None of the above 14 24 23 15 10 4 10 29 44 821

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 17 26 28 15 1 4 46 26 651
2018 Compliance, inspection and enforcement 6 12 32 39 11 0 0 50 17 66
2018 Communications or public affairs 13 28 34 16 6 0 2 23 42 330
2018 Access to information and privacy 17 20 29 21 11 0 2 33 38 57
2018 Security 7 15 30 29 15 0 3 46 23 209
2018 Science and technology 11 15 34 31 7 1 0 39 27 81
2018 Library services 19 15 14 28 24 0 0 52 34 21
2018 Legal services 0 28 24 24 19 5 0 45 30 21
2018 Administration and operations 8 15 33 25 14 1 2 41 24 1516
2018 Human resources 10 18 34 25 11 1 2 37 28 550
2018 Financial management 8 18 37 25 9 1 1 35 26 538
2018 Procurement 8 19 37 23 10 1 2 34 28 1114
2018 Real property 10 20 37 21 9 1 1 31 31 1103
2018 Materiel management 6 19 22 37 11 4 2 50 26 59
2018 Information management 6 12 27 30 20 1 4 53 19 235
2018 Information technology 10 19 33 25 11 0 2 37 30 413
2018 Internal audit 7 3 32 32 22 0 4 56 11 53
2018 Evaluation 8 19 22 37 11 0 4 50 28 27
2018 Data sciences 3 6 32 36 20 0 3 58 9 30
2018 Policy 12 22 32 28 5 0 0 33 35 151
2018 Project management 12 23 36 20 7 1 1 27 36 574
2018 Other services to the public 11 15 24 25 21 1 3 47 27 241
2018 None of the above 11 20 30 21 13 1 4 36 33 609
2017 Client contact centre 11 16 29 23 13 2 7 39 29 491
2017 Compliance, inspection and enforcement 8 8 33 36 9 0 6 48 17 50
2017 Communications or public affairs 14 30 34 17 6 0 0 22 44 250
2017 Access to information and privacy 8 19 37 19 9 0 8 31 29 37
2017 Security 12 13 33 24 11 1 6 38 26 179
2017 Science and technology 11 16 46 16 8 1 3 25 28 104
2017 Library services 6 6 35 17 31 0 6 51 12 16
2017 Legal services 26 10 20 10 14 5 15 30 44 20
2017 Administration and operations 11 19 31 22 12 1 4 37 31 1474
2017 Human resources 8 21 34 21 13 1 2 35 30 503
2017 Financial management 9 16 38 23 10 2 2 35 25 531
2017 Procurement 10 18 35 23 12 1 2 36 29 1018
2017 Real property 10 21 36 22 9 1 3 31 31 1155
2017 Materiel management 12 14 25 32 16 0 2 48 27 52
2017 Information management 8 15 29 29 12 2 5 43 25 209
2017 Information technology 10 20 32 24 10 1 2 35 31 393
2017 Internal audit 3 10 35 30 20 3 0 51 13 40
2017 Evaluation 8 17 41 17 8 0 10 27 27 12
2017 Data sciences 4 8 26 48 14 0 0 62 13 19
2017 Policy 18 29 24 23 5 0 1 28 47 124
2017 Project management 10 23 39 19 8 0 0 27 33 525
2017 Other services to the public 11 17 25 24 14 2 6 42 31 233
2017 None of the above 15 24 29 17 8 2 6 27 42 741
2014 Client contact centre 12 20 33 22 9 2 3 32 33 654
2014 Compliance, inspection and enforcement 11 19 25 26 14 1 2 42 31 82
2014 Communications or public affairs 8 27 43 14 6 0 2 20 36 356
2014 Access to information and privacy 20 18 27 20 8 0 7 30 41 45
2014 Security 11 21 22 26 11 2 8 41 35 170
2014 Science and technology 14 23 30 25 7 0 2 32 37 133
2014 Library services 0 7 42 27 11 0 13 44 8 26
2014 Legal services 10 22 45 13 5 4 0 19 34 22
2014 Administration and operations 10 20 34 23 9 1 3 33 31 1536
2014 Human resources 9 24 36 22 8 0 1 31 33 520
2014 Financial management 12 19 35 21 11 1 1 33 32 554
2014 Procurement 12 23 38 17 8 0 1 25 36 1011
2014 Real property 11 23 38 20 6 1 1 27 34 1638
2014 Materiel management 10 8 31 35 9 1 6 48 19 67
2014 Information management 8 12 37 23 12 4 4 39 21 278
2014 Information technology 9 22 33 24 10 0 2 34 32 516
2014 Internal audit 4 12 41 27 16 0 0 43 16 49
2014 Evaluation 13 28 34 24 0 0 0 24 41 29
2014 Other services to the public 6 20 28 22 15 2 7 40 29 276
2014 None of the above 10 22 35 17 10 1 5 29 34 824

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 20 26 19 15 2 5 36 36 658
2018 Compliance, inspection and enforcement 15 21 27 32 5 0 0 37 36 66
2018 Communications or public affairs 17 24 27 20 7 1 4 28 43 328
2018 Access to information and privacy 22 23 22 15 9 2 7 26 49 58
2018 Security 16 29 26 13 10 0 4 25 48 208
2018 Science and technology 18 27 23 21 7 1 3 29 47 82
2018 Library services 5 39 9 29 14 0 5 45 45 21
2018 Legal services 19 25 24 24 4 5 0 30 46 21
2018 Administration and operations 13 22 28 19 13 1 4 34 36 1521
2018 Human resources 13 24 28 19 11 2 2 32 39 553
2018 Financial management 12 23 34 19 11 1 2 30 35 541
2018 Procurement 14 23 30 19 10 2 2 30 38 1127
2018 Real property 16 26 34 13 9 1 1 22 43 1109
2018 Materiel management 13 36 22 23 6 0 2 29 49 60
2018 Information management 16 16 28 22 12 2 3 36 34 237
2018 Information technology 20 25 32 14 7 0 2 21 46 414
2018 Internal audit 12 7 37 24 16 2 2 42 20 54
2018 Evaluation 18 22 19 25 4 4 8 33 46 27
2018 Data sciences 3 25 31 23 15 0 3 40 29 30
2018 Policy 15 29 28 18 7 1 2 26 45 152
2018 Project management 21 24 28 17 6 2 3 24 47 577
2018 Other services to the public 14 20 23 16 22 1 4 40 37 239
2018 None of the above 16 26 24 19 11 1 4 31 43 611
2017 Client contact centre 17 20 26 16 13 2 7 32 40 489
2017 Compliance, inspection and enforcement 17 25 17 26 9 4 2 37 45 51
2017 Communications or public affairs 20 23 27 18 7 3 2 26 45 252
2017 Access to information and privacy 24 27 24 14 9 0 3 24 52 37
2017 Security 21 24 29 10 7 3 6 19 49 181
2017 Science and technology 19 27 26 17 6 2 3 23 49 104
2017 Library services 17 17 25 12 12 6 12 28 41 16
2017 Legal services 35 20 16 14 10 0 5 25 59 20
2017 Administration and operations 15 22 26 19 12 2 5 32 40 1479
2017 Human resources 16 20 30 15 12 3 4 29 39 502
2017 Financial management 13 23 27 21 11 1 4 33 38 534
2017 Procurement 14 23 30 19 10 1 3 30 39 1017
2017 Real property 19 26 28 16 8 1 2 24 47 1150
2017 Materiel management 19 27 26 17 11 0 0 28 46 52
2017 Information management 12 20 34 18 10 1 6 29 35 209
2017 Information technology 16 25 28 19 7 1 4 27 43 393
2017 Internal audit 10 28 20 25 15 3 0 41 39 40
2017 Evaluation 16 16 33 25 0 0 10 27 36 12
2017 Data sciences 9 8 21 17 23 21 0 51 22 19
2017 Policy 23 28 28 12 5 0 5 17 53 123
2017 Project management 19 29 28 14 7 1 2 22 50 528
2017 Other services to the public 18 20 23 17 14 3 5 33 41 231
2017 None of the above 23 24 22 14 9 2 7 25 51 746
2014 Client contact centre 21 26 24 15 9 1 4 26 49 655
2014 Compliance, inspection and enforcement 19 22 25 23 8 1 1 32 42 82
2014 Communications or public affairs 19 30 27 14 5 0 5 20 51 356
2014 Access to information and privacy 23 18 20 22 10 0 7 35 44 45
2014 Security 29 26 17 16 7 1 4 24 58 169
2014 Science and technology 24 35 24 7 6 1 3 14 62 133
2014 Library services 23 22 23 15 13 0 4 29 47 26
2014 Legal services 27 14 22 27 10 0 0 37 41 22
2014 Administration and operations 20 24 29 15 8 1 3 24 45 1541
2014 Human resources 21 29 26 13 8 1 2 22 51 522
2014 Financial management 15 24 31 17 8 2 3 26 41 557
2014 Procurement 21 29 29 12 7 1 2 19 51 1012
2014 Real property 25 30 27 11 5 1 2 17 56 1645
2014 Materiel management 24 27 23 19 3 3 1 23 53 68
2014 Information management 17 20 26 18 9 4 6 31 41 279
2014 Information technology 17 28 29 17 6 1 3 24 46 515
2014 Internal audit 4 14 38 31 12 0 0 43 18 49
2014 Evaluation 27 31 24 10 7 0 0 17 58 29
2014 Other services to the public 15 26 24 16 11 1 6 30 44 277
2014 None of the above 17 26 26 14 10 1 6 25 47 819

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 22 28 18 9 4 3 29 41 655
2018 Compliance, inspection and enforcement 12 22 26 29 11 0 0 40 34 66
2018 Communications or public affairs 12 21 28 18 11 6 3 32 37 328
2018 Access to information and privacy 21 33 18 17 7 0 4 25 56 57
2018 Security 22 27 25 10 10 1 5 21 53 208
2018 Science and technology 13 17 18 31 14 3 3 48 33 81
2018 Library services 0 25 24 23 23 0 5 49 26 21
2018 Legal services 39 39 0 9 4 5 5 14 86 21
2018 Administration and operations 14 20 28 19 12 3 4 34 36 1518
2018 Human resources 18 27 22 16 12 2 3 29 48 549
2018 Financial management 11 24 30 20 11 2 2 33 36 539
2018 Procurement 9 17 28 26 13 4 3 41 29 1125
2018 Real property 13 22 28 20 11 3 2 33 37 1107
2018 Materiel management 11 15 30 25 11 5 2 39 29 59
2018 Information management 19 27 23 13 12 3 4 27 48 238
2018 Information technology 18 20 24 20 12 2 4 34 41 412
2018 Internal audit 4 9 34 30 19 2 3 51 13 54
2018 Evaluation 8 21 33 15 4 4 15 23 36 27
2018 Data sciences 6 28 31 22 9 0 3 32 35 30
2018 Policy 16 24 28 19 9 1 4 29 42 152
2018 Project management 12 21 29 24 9 2 2 35 35 573
2018 Other services to the public 9 14 21 27 21 3 5 52 25 238
2018 None of the above 10 20 25 20 15 5 5 39 33 606
2017 Client contact centre 19 23 22 16 10 4 6 29 46 493
2017 Compliance, inspection and enforcement 12 19 20 22 21 0 6 46 33 51
2017 Communications or public affairs 15 18 24 20 12 6 4 36 38 253
2017 Access to information and privacy 40 25 16 8 8 3 0 17 67 37
2017 Security 19 29 22 12 7 6 5 21 53 181
2017 Science and technology 11 17 25 28 11 4 5 42 31 104
2017 Library services 0 0 29 29 25 0 17 65 0 16
2017 Legal services 29 36 20 6 4 0 5 10 69 20
2017 Administration and operations 16 21 24 19 12 4 5 33 41 1483
2017 Human resources 20 21 26 19 8 2 3 29 43 503
2017 Financial management 13 22 28 18 12 3 3 33 38 534
2017 Procurement 10 17 28 25 15 2 4 42 29 1020
2017 Real property 14 20 31 18 10 3 4 30 36 1157
2017 Materiel management 12 30 28 21 5 0 3 27 43 52
2017 Information management 13 26 28 18 7 2 6 28 42 211
2017 Information technology 11 19 22 25 14 3 5 42 33 390
2017 Internal audit 10 10 23 30 22 5 0 55 21 40
2017 Evaluation 16 25 25 17 0 0 18 20 49 12
2017 Data sciences 25 13 17 9 31 5 0 42 40 19
2017 Policy 16 16 32 21 6 5 5 29 35 124
2017 Project management 10 20 29 22 10 3 5 35 33 528
2017 Other services to the public 8 18 21 21 17 7 7 45 31 232
2017 None of the above 12 17 24 20 12 6 9 38 34 747
2014 Client contact centre 14 20 27 20 11 4 3 34 37 656
2014 Compliance, inspection and enforcement 13 13 28 26 13 1 5 42 29 82
2014 Communications or public affairs 8 17 20 25 18 4 7 50 28 354
2014 Access to information and privacy 25 28 11 7 22 4 2 30 57 45
2014 Security 17 23 24 16 10 4 7 29 44 170
2014 Science and technology 11 20 24 23 17 3 2 42 33 133
2014 Library services 12 8 24 36 12 4 4 52 22 26
2014 Legal services 9 18 26 18 19 4 5 41 30 22
2014 Administration and operations 12 20 27 21 11 3 5 35 36 1534
2014 Human resources 14 24 28 18 10 3 3 30 40 522
2014 Financial management 11 19 32 22 10 3 4 34 32 557
2014 Procurement 8 21 28 25 13 2 3 40 31 1016
2014 Real property 11 19 29 24 10 2 4 37 32 1646
2014 Materiel management 11 17 29 21 13 3 7 37 31 68
2014 Information management 14 16 25 20 12 6 6 36 35 278
2014 Information technology 6 15 31 27 13 3 5 44 23 515
2014 Internal audit 6 6 31 35 15 2 6 54 13 49
2014 Evaluation 24 17 28 18 7 3 3 26 44 29
2014 Other services to the public 8 16 21 21 21 4 8 48 28 276
2014 None of the above 9 15 25 24 15 4 8 44 27 823

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 22 30 19 9 3 4 30 38 653
2018 Compliance, inspection and enforcement 15 22 42 15 6 0 0 21 37 65
2018 Communications or public affairs 17 24 34 11 7 3 3 20 44 331
2018 Access to information and privacy 11 18 38 16 11 2 4 29 31 57
2018 Security 16 21 35 16 9 0 3 26 38 209
2018 Science and technology 18 30 29 16 4 3 0 21 49 82
2018 Library services 5 19 25 33 19 0 0 51 24 21
2018 Legal services 19 24 34 14 4 5 0 19 45 21
2018 Administration and operations 15 22 32 16 9 2 3 27 39 1525
2018 Human resources 15 24 31 17 8 2 2 27 41 548
2018 Financial management 13 23 35 19 6 2 1 26 38 538
2018 Procurement 14 25 34 16 7 2 1 24 41 1128
2018 Real property 21 33 31 8 5 1 1 13 55 1110
2018 Materiel management 20 23 29 19 4 4 2 24 46 60
2018 Information management 16 22 24 20 13 2 2 35 39 238
2018 Information technology 22 26 28 14 7 1 3 22 50 414
2018 Internal audit 13 12 37 20 12 5 2 33 27 54
2018 Evaluation 15 29 37 8 0 8 4 9 50 27
2018 Data sciences 18 32 9 28 10 0 3 39 52 30
2018 Policy 12 27 37 15 5 2 2 21 41 152
2018 Project management 23 30 31 10 3 1 1 14 54 576
2018 Other services to the public 12 18 29 21 13 4 4 36 33 241
2018 None of the above 16 23 29 18 8 2 5 27 41 608
2017 Client contact centre 13 26 27 15 10 4 6 27 43 492
2017 Compliance, inspection and enforcement 17 15 51 9 6 0 2 15 33 51
2017 Communications or public affairs 14 29 31 12 8 4 2 21 46 253
2017 Access to information and privacy 11 27 31 14 11 3 3 26 40 37
2017 Security 15 26 29 15 6 3 5 23 45 178
2017 Science and technology 31 24 26 11 2 1 5 14 58 103
2017 Library services 13 35 0 23 12 0 17 42 58 16
2017 Legal services 30 20 26 10 4 5 5 16 55 20
2017 Administration and operations 17 23 32 13 9 3 4 24 42 1484
2017 Human resources 14 21 36 15 9 3 2 25 37 503
2017 Financial management 12 21 40 16 5 3 2 23 34 534
2017 Procurement 14 25 36 14 8 1 2 23 40 1020
2017 Real property 24 28 30 10 4 1 3 14 54 1157
2017 Materiel management 22 23 39 9 7 0 0 16 45 52
2017 Information management 15 20 33 14 11 2 5 27 38 211
2017 Information technology 17 29 31 13 4 3 2 19 49 393
2017 Internal audit 7 30 27 15 18 3 0 34 38 40
2017 Evaluation 40 0 25 17 8 0 10 28 45 12
2017 Data sciences 4 42 17 22 10 0 4 33 48 19
2017 Policy 17 25 31 12 6 5 4 20 46 124
2017 Project management 22 30 31 9 5 1 1 14 53 530
2017 Other services to the public 14 23 25 16 12 5 6 31 41 232
2017 None of the above 17 26 28 12 7 4 7 21 48 743
2014 Client contact centre 18 23 32 15 6 3 4 22 44 657
2014 Compliance, inspection and enforcement 21 17 40 10 8 1 3 19 39 82
2014 Communications or public affairs 15 27 34 12 7 2 4 20 44 356
2014 Access to information and privacy 18 22 30 11 13 2 5 25 43 45
2014 Security 22 23 25 14 9 3 5 25 49 170
2014 Science and technology 35 32 25 4 2 0 2 6 68 133
2014 Library services 4 27 30 14 16 0 8 33 34 26
2014 Legal services 5 32 22 14 8 9 9 28 45 22
2014 Administration and operations 15 22 36 15 7 2 3 24 39 1540
2014 Human resources 14 27 34 14 7 2 2 22 43 521
2014 Financial management 12 22 38 15 9 2 2 24 35 557
2014 Procurement 16 28 37 11 6 1 2 17 45 1016
2014 Real property 29 30 27 8 3 1 2 12 60 1646
2014 Materiel management 21 21 47 1 8 1 0 10 43 68
2014 Information management 13 23 29 17 10 5 3 29 39 279
2014 Information technology 16 24 33 15 6 3 4 22 42 516
2014 Internal audit 8 16 35 22 13 2 4 37 26 49
2014 Evaluation 34 42 24 0 0 0 0 0 76 29
2014 Other services to the public 14 19 30 15 11 5 5 30 36 276
2014 None of the above 14 25 30 11 10 4 7 23 44 822

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 36 10 6 4 1 0 80 11 654
2018 Compliance, inspection and enforcement 37 30 10 10 10 1 1 69 21 65
2018 Communications or public affairs 46 35 6 6 3 2 1 84 10 329
2018 Access to information and privacy 36 33 11 9 12 0 0 68 21 58
2018 Security 38 31 9 8 13 0 0 69 21 206
2018 Science and technology 39 34 14 9 4 0 0 73 13 81
2018 Library services 24 43 22 10 0 0 0 67 10 21
2018 Legal services 24 42 5 19 5 5 0 69 26 21
2018 Administration and operations 44 32 9 8 5 1 0 78 13 1524
2018 Human resources 48 32 8 7 4 1 0 81 11 553
2018 Financial management 40 36 8 9 6 0 0 77 14 541
2018 Procurement 47 32 10 8 3 0 0 79 11 1126
2018 Real property 44 29 10 9 6 1 0 74 16 1111
2018 Materiel management 41 30 8 9 10 2 0 72 20 58
2018 Information management 41 33 12 8 5 1 0 75 13 235
2018 Information technology 48 30 9 7 5 0 0 78 13 405
2018 Internal audit 47 31 11 7 3 0 2 79 10 54
2018 Evaluation 41 15 18 14 11 0 0 57 25 27
2018 Data sciences 61 9 6 10 13 0 0 71 23 28
2018 Policy 42 30 12 7 7 1 1 74 14 152
2018 Project management 42 32 10 10 5 1 0 74 16 574
2018 Other services to the public 49 27 7 10 4 3 0 79 14 242
2018 None of the above 39 31 11 8 7 3 0 73 16 611
2017 Client contact centre 42 36 10 5 6 1 1 79 11 494
2017 Compliance, inspection and enforcement 53 20 12 8 8 0 0 73 16 50
2017 Communications or public affairs 45 33 10 6 2 4 1 81 8 253
2017 Access to information and privacy 35 32 14 14 5 0 0 67 19 37
2017 Security 43 25 7 14 12 0 0 67 26 180
2017 Science and technology 44 35 6 10 5 1 0 80 15 105
2017 Library services 35 48 6 0 12 0 0 83 12 16
2017 Legal services 45 30 5 10 6 5 0 79 16 20
2017 Administration and operations 47 31 9 7 5 1 0 79 12 1485
2017 Human resources 53 30 8 5 4 1 0 83 9 506
2017 Financial management 45 36 8 5 5 1 0 82 10 533
2017 Procurement 51 30 7 7 5 0 0 80 12 1024
2017 Real property 41 32 11 10 6 1 0 73 16 1159
2017 Materiel management 51 31 4 5 9 0 0 82 14 52
2017 Information management 40 31 12 7 9 2 0 72 16 212
2017 Information technology 49 32 7 5 6 1 0 82 11 392
2017 Internal audit 63 20 5 7 0 5 0 87 8 40
2017 Evaluation 50 33 8 0 8 0 0 83 8 12
2017 Data sciences 49 22 4 0 25 0 0 71 25 19
2017 Policy 52 29 8 4 7 1 0 81 11 124
2017 Project management 44 31 11 9 5 1 0 75 13 529
2017 Other services to the public 42 32 9 10 5 2 0 76 15 234
2017 None of the above 40 37 10 5 5 2 1 79 11 752
2014 Client contact centre 43 34 12 5 4 1 0 79 9 657
2014 Compliance, inspection and enforcement 52 24 12 9 2 1 0 77 11 82
2014 Communications or public affairs 48 36 6 5 3 3 0 86 8 356
2014 Access to information and privacy 43 29 9 9 9 0 0 72 18 45
2014 Security 40 25 9 12 12 1 0 66 25 170
2014 Science and technology 44 35 8 7 5 1 0 80 12 133
2014 Library services 39 47 3 7 4 0 0 86 11 26
2014 Legal services 51 18 13 9 4 4 0 72 14 22
2014 Administration and operations 41 33 10 8 7 1 0 75 15 1541
2014 Human resources 52 34 6 5 3 1 0 87 7 523
2014 Financial management 47 33 10 7 4 1 0 80 10 559
2014 Procurement 44 31 9 8 6 1 0 76 14 1016
2014 Real property 40 33 10 10 7 1 0 73 17 1648
2014 Materiel management 35 31 11 4 19 0 0 66 23 68
2014 Information management 42 33 10 10 5 1 0 76 15 279
2014 Information technology 43 34 10 8 4 1 0 78 12 518
2014 Internal audit 55 31 2 8 2 2 0 87 11 49
2014 Evaluation 27 35 14 14 10 0 0 62 24 29
2014 Other services to the public 42 28 11 10 6 2 1 72 17 276
2014 None of the above 40 31 13 9 4 1 1 73 14 825

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 38 9 5 2 0 0 85 7 655
2018 Compliance, inspection and enforcement 40 46 7 4 3 0 0 86 7 66
2018 Communications or public affairs 51 37 7 4 1 0 0 88 5 326
2018 Access to information and privacy 44 30 7 12 7 0 0 74 19 58
2018 Security 44 32 11 7 5 0 0 77 12 207
2018 Science and technology 53 32 10 5 0 0 0 85 5 80
2018 Library services 35 51 9 5 0 0 0 86 5 21
2018 Legal services 40 34 0 21 5 0 0 74 26 20
2018 Administration and operations 48 37 6 6 3 0 0 85 9 1525
2018 Human resources 53 36 6 4 1 0 0 89 5 552
2018 Financial management 40 43 11 4 2 0 0 83 6 541
2018 Procurement 52 35 7 4 2 0 0 87 6 1125
2018 Real property 46 35 8 8 3 0 0 81 10 1105
2018 Materiel management 52 21 16 7 3 1 0 74 10 58
2018 Information management 45 34 8 10 4 0 0 78 14 236
2018 Information technology 52 32 7 7 2 0 0 83 9 404
2018 Internal audit 56 36 0 7 0 0 2 93 7 54
2018 Evaluation 37 37 11 7 7 0 0 75 14 27
2018 Data sciences 67 16 13 0 3 0 0 84 3 28
2018 Policy 50 37 8 3 2 1 0 87 4 152
2018 Project management 45 41 7 5 2 0 0 86 7 575
2018 Other services to the public 47 41 4 4 2 1 0 90 6 242
2018 None of the above 45 35 8 8 3 1 0 81 11 610
2017 Client contact centre 40 43 8 6 3 0 0 83 8 494
2017 Compliance, inspection and enforcement 48 34 12 6 0 0 0 83 6 51
2017 Communications or public affairs 50 37 7 3 1 1 0 88 4 252
2017 Access to information and privacy 26 47 11 11 5 0 0 73 16 37
2017 Security 37 39 7 12 5 0 0 76 17 182
2017 Science and technology 47 39 6 5 3 1 0 86 8 104
2017 Library services 48 47 0 6 0 0 0 94 6 16
2017 Legal services 39 41 10 5 6 0 0 80 10 20
2017 Administration and operations 44 39 8 6 3 0 0 83 9 1489
2017 Human resources 54 36 5 4 1 0 0 91 4 505
2017 Financial management 42 39 8 7 3 0 0 82 10 533
2017 Procurement 49 35 8 6 3 0 0 84 8 1022
2017 Real property 41 37 10 8 4 0 0 79 11 1158
2017 Materiel management 37 47 7 2 7 0 0 84 8 52
2017 Information management 39 39 10 6 5 0 0 79 11 210
2017 Information technology 49 39 7 3 1 1 0 89 5 392
2017 Internal audit 70 30 0 0 0 0 0 100 0 40
2017 Evaluation 50 41 0 0 8 0 0 92 8 12
2017 Data sciences 49 47 0 4 0 0 0 96 4 19
2017 Policy 55 32 4 5 4 0 0 88 8 123
2017 Project management 43 41 8 7 2 0 0 84 9 530
2017 Other services to the public 40 39 8 8 3 1 0 80 11 234
2017 None of the above 38 43 10 5 3 1 0 82 7 754
2014 Client contact centre 38 47 9 4 3 0 0 85 6 658
2014 Compliance, inspection and enforcement 47 39 8 4 2 0 0 86 6 82
2014 Communications or public affairs 47 41 8 1 2 1 0 89 3 356
2014 Access to information and privacy 43 37 18 2 0 0 0 79 2 45
2014 Security 32 38 13 9 8 0 0 69 18 170
2014 Science and technology 46 41 6 4 2 1 0 88 6 132
2014 Library services 35 53 0 12 0 0 0 88 12 26
2014 Legal services 51 22 9 18 0 0 0 74 18 22
2014 Administration and operations 38 43 8 7 3 0 0 82 10 1539
2014 Human resources 54 36 7 3 1 0 0 89 4 521
2014 Financial management 43 42 8 5 2 0 0 85 7 559
2014 Procurement 44 40 7 6 3 0 0 83 9 1016
2014 Real property 39 42 9 7 3 0 0 81 10 1648
2014 Materiel management 33 43 10 7 7 0 0 76 14 68
2014 Information management 39 44 9 6 2 0 0 83 8 280
2014 Information technology 43 42 7 5 2 0 0 86 7 518
2014 Internal audit 49 35 2 14 0 0 0 84 14 49
2014 Evaluation 31 38 17 3 10 0 0 69 13 29
2014 Other services to the public 41 42 7 6 3 0 0 83 10 277
2014 None of the above 40 40 10 6 3 0 0 81 9 825

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 41 16 4 2 2 1 77 6 655
2018 Compliance, inspection and enforcement 31 45 14 7 3 0 0 76 10 66
2018 Communications or public affairs 41 42 8 4 2 2 2 86 6 328
2018 Access to information and privacy 36 40 13 5 5 2 0 77 11 58
2018 Security 35 40 12 9 4 0 1 75 13 208
2018 Science and technology 35 45 12 7 0 0 0 80 7 81
2018 Library services 15 75 5 6 0 0 0 90 6 21
2018 Legal services 29 42 9 10 5 5 0 75 16 21
2018 Administration and operations 39 40 12 4 3 2 0 81 7 1529
2018 Human resources 43 39 10 4 2 1 0 84 6 552
2018 Financial management 37 44 12 5 1 0 0 81 6 543
2018 Procurement 42 39 12 3 2 1 0 82 5 1123
2018 Real property 39 39 12 6 3 1 0 78 9 1111
2018 Materiel management 39 38 6 9 4 4 0 80 14 59
2018 Information management 40 36 17 3 2 1 0 78 5 237
2018 Information technology 45 40 8 4 2 1 0 85 6 407
2018 Internal audit 49 39 7 2 0 2 2 91 2 54
2018 Evaluation 23 44 15 11 4 4 0 70 15 27
2018 Data sciences 57 33 7 0 3 0 0 90 3 28
2018 Policy 42 41 8 6 1 1 0 84 8 153
2018 Project management 38 44 11 4 2 1 0 82 6 575
2018 Other services to the public 38 40 15 3 1 2 1 81 4 240
2018 None of the above 34 38 14 6 4 3 1 75 11 611

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 39 14 2 3 2 0 81 5 655
2018 Compliance, inspection and enforcement 42 25 13 14 2 4 0 70 16 66
2018 Communications or public affairs 34 37 14 3 1 11 0 80 5 328
2018 Access to information and privacy 41 41 12 0 4 2 0 84 4 57
2018 Security 31 44 16 2 5 3 0 77 7 208
2018 Science and technology 31 45 15 3 2 2 1 79 5 81
2018 Library services 29 52 0 5 0 15 0 94 6 21
2018 Legal services 32 38 20 0 0 10 0 78 0 21
2018 Administration and operations 45 34 13 2 2 3 1 83 4 1522
2018 Human resources 47 39 8 3 2 2 1 88 5 551
2018 Financial management 42 39 12 3 1 3 1 84 4 541
2018 Procurement 48 35 11 3 1 3 0 85 4 1124
2018 Real property 41 36 15 3 2 3 0 80 5 1111
2018 Materiel management 40 31 12 8 1 8 0 77 10 59
2018 Information management 45 37 10 3 2 3 0 85 5 237
2018 Information technology 44 36 12 3 3 2 0 82 6 414
2018 Internal audit 54 32 8 2 2 2 0 88 4 53
2018 Evaluation 44 26 7 4 0 19 0 86 4 27
2018 Data sciences 45 43 9 3 0 0 0 87 3 30
2018 Policy 32 47 12 4 2 3 0 82 6 152
2018 Project management 43 38 11 3 1 3 0 84 5 575
2018 Other services to the public 43 35 13 1 2 3 3 83 3 242
2018 None of the above 33 34 19 3 3 8 1 74 6 608
2017 Client contact centre 31 37 17 6 4 5 1 72 10 496
2017 Compliance, inspection and enforcement 38 39 14 2 6 2 0 78 8 51
2017 Communications or public affairs 38 34 11 4 0 12 1 83 4 253
2017 Access to information and privacy 34 31 21 3 5 6 0 69 9 37
2017 Security 32 33 22 5 4 3 1 68 10 181
2017 Science and technology 24 51 11 3 3 7 1 81 6 105
2017 Library services 23 41 6 19 0 12 0 73 21 16
2017 Legal services 35 33 16 6 6 5 0 71 12 19
2017 Administration and operations 40 37 15 3 2 2 1 79 5 1489
2017 Human resources 44 37 11 3 1 3 0 84 4 505
2017 Financial management 42 41 11 2 2 2 0 85 4 535
2017 Procurement 46 34 12 3 2 3 0 83 5 1024
2017 Real property 39 38 15 3 2 3 1 79 6 1157
2017 Materiel management 47 40 8 0 0 3 2 92 0 52
2017 Information management 38 38 17 3 2 1 0 77 5 210
2017 Information technology 45 38 9 3 2 3 1 86 5 393
2017 Internal audit 50 35 5 5 0 5 0 89 5 40
2017 Evaluation 50 41 0 0 0 8 0 100 0 12
2017 Data sciences 70 17 8 4 0 0 0 87 4 19
2017 Policy 40 36 13 2 2 6 0 81 5 123
2017 Project management 36 41 14 3 2 4 0 80 5 530
2017 Other services to the public 34 34 18 2 2 9 1 75 5 233
2017 None of the above 31 33 14 4 3 13 2 75 8 750
2014 Client contact centre 35 41 11 4 3 5 1 81 7 658
2014 Compliance, inspection and enforcement 51 30 10 5 0 3 1 85 5 82
2014 Communications or public affairs 38 37 9 3 1 10 2 85 5 356
2014 Access to information and privacy 37 35 13 2 2 7 2 80 5 45
2014 Security 37 32 16 4 2 6 2 76 7 170
2014 Science and technology 35 44 10 2 2 6 1 85 5 133
2014 Library services 21 68 4 0 0 7 0 96 0 26
2014 Legal services 37 26 9 4 0 18 5 83 6 22
2014 Administration and operations 40 38 12 3 2 4 1 82 6 1540
2014 Human resources 44 44 8 0 1 3 0 90 2 521
2014 Financial management 45 37 9 1 3 4 0 86 5 558
2014 Procurement 43 37 11 3 1 4 0 84 4 1014
2014 Real property 39 37 15 3 2 3 1 79 5 1647
2014 Materiel management 45 23 20 3 4 5 0 72 7 68
2014 Information management 43 33 15 4 0 4 1 80 4 280
2014 Information technology 39 37 14 2 2 4 1 81 4 517
2014 Internal audit 50 39 6 0 0 4 0 94 0 49
2014 Evaluation 31 28 17 10 7 7 0 63 18 29
2014 Other services to the public 35 39 14 2 2 8 0 81 4 275
2014 None of the above 31 37 15 4 2 10 1 76 7 823

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 40 11 3 2 3 0 83 6 653
2018 Compliance, inspection and enforcement 43 35 12 2 4 3 0 81 7 66
2018 Communications or public affairs 33 41 13 5 3 5 0 78 8 330
2018 Access to information and privacy 29 49 15 2 2 3 0 81 4 58
2018 Security 31 42 16 4 4 2 0 75 8 209
2018 Science and technology 35 43 16 4 1 1 0 79 5 81
2018 Library services 34 57 5 0 0 5 0 95 0 21
2018 Legal services 29 44 16 0 5 5 0 78 5 20
2018 Administration and operations 45 38 10 3 2 1 0 85 6 1519
2018 Human resources 47 39 8 4 1 2 0 87 5 553
2018 Financial management 40 44 10 3 2 1 1 85 5 541
2018 Procurement 48 36 10 2 2 1 0 85 5 1125
2018 Real property 42 37 13 4 2 1 0 80 6 1111
2018 Materiel management 46 29 13 5 1 5 0 80 7 59
2018 Information management 45 36 9 4 3 3 0 84 7 238
2018 Information technology 42 41 10 3 2 1 0 84 6 414
2018 Internal audit 58 27 10 3 2 0 0 85 5 53
2018 Evaluation 34 40 12 11 0 4 0 76 12 27
2018 Data sciences 51 22 22 0 3 3 0 75 3 30
2018 Policy 33 49 10 3 3 1 0 83 6 151
2018 Project management 40 42 12 4 1 1 0 83 5 572
2018 Other services to the public 46 37 9 3 1 3 0 86 5 241
2018 None of the above 33 36 15 7 3 5 0 73 11 610
2017 Client contact centre 32 46 12 4 3 2 0 80 7 495
2017 Compliance, inspection and enforcement 32 46 16 4 2 0 0 78 5 51
2017 Communications or public affairs 31 45 11 5 2 7 0 81 7 253
2017 Access to information and privacy 35 46 16 0 3 0 0 81 3 37
2017 Security 35 37 15 6 4 1 2 74 10 180
2017 Science and technology 27 52 10 6 2 3 0 82 8 105
2017 Library services 29 35 23 0 0 13 0 74 0 16
2017 Legal services 38 41 5 6 6 5 0 83 12 20
2017 Administration and operations 42 40 11 4 2 1 0 83 6 1490
2017 Human resources 45 44 6 3 1 1 0 90 4 506
2017 Financial management 40 45 9 3 2 2 0 86 5 532
2017 Procurement 46 37 9 4 2 2 0 85 6 1018
2017 Real property 40 40 13 4 2 2 0 81 6 1162
2017 Materiel management 37 42 13 6 0 3 0 81 6 52
2017 Information management 41 39 12 4 2 2 0 82 6 211
2017 Information technology 41 43 10 1 2 2 0 87 3 390
2017 Internal audit 53 37 7 0 3 0 0 90 3 40
2017 Evaluation 50 41 0 0 0 8 0 100 0 12
2017 Data sciences 74 17 4 4 0 0 0 92 4 19
2017 Policy 42 34 16 2 3 2 0 78 6 122
2017 Project management 36 43 13 4 2 2 0 81 6 530
2017 Other services to the public 37 37 13 6 1 6 0 78 7 234
2017 None of the above 30 39 15 6 3 7 1 74 10 754
2014 Client contact centre 33 41 13 7 3 4 0 77 10 658
2014 Compliance, inspection and enforcement 44 36 11 4 2 1 1 83 6 82
2014 Communications or public affairs 32 43 11 8 1 5 0 79 10 355
2014 Access to information and privacy 43 25 18 2 5 5 2 73 8 45
2014 Security 36 36 16 6 3 2 0 74 9 170
2014 Science and technology 38 36 13 4 2 6 1 79 7 133
2014 Library services 36 49 4 0 0 11 0 95 0 26
2014 Legal services 27 41 17 0 5 9 0 75 6 22
2014 Administration and operations 39 39 12 4 3 2 0 81 7 1539
2014 Human resources 43 42 8 3 2 2 0 86 5 522
2014 Financial management 43 39 9 4 2 2 0 85 6 559
2014 Procurement 41 40 12 4 1 2 0 83 5 1014
2014 Real property 38 38 14 5 3 2 0 78 8 1647
2014 Materiel management 38 38 16 1 3 4 0 79 5 68
2014 Information management 40 38 14 5 1 2 0 80 6 280
2014 Information technology 40 40 12 4 1 3 0 82 5 517
2014 Internal audit 49 37 6 8 0 0 0 86 8 49
2014 Evaluation 38 24 14 6 10 7 0 67 18 29
2014 Other services to the public 33 39 17 4 2 5 0 76 6 276
2014 None of the above 29 39 16 6 3 6 1 73 10 825

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 40 8 4 1 0 0 86 6 655
2018 Compliance, inspection and enforcement 43 36 15 2 3 0 0 80 5 66
2018 Communications or public affairs 42 41 10 5 2 0 0 83 7 330
2018 Access to information and privacy 40 41 14 2 4 0 0 80 5 57
2018 Security 36 41 11 8 4 0 0 77 12 208
2018 Science and technology 39 42 13 6 0 0 0 81 6 80
2018 Library services 44 52 5 0 0 0 0 95 0 21
2018 Legal services 42 24 15 9 5 5 0 69 15 21
2018 Administration and operations 50 36 8 3 2 0 0 87 5 1512
2018 Human resources 51 39 7 2 2 0 0 90 4 552
2018 Financial management 44 41 10 3 2 0 0 85 5 539
2018 Procurement 53 34 8 3 2 0 0 88 4 1126
2018 Real property 46 35 11 3 4 0 0 81 7 1109
2018 Materiel management 51 29 9 3 9 0 0 80 11 59
2018 Information management 47 40 7 3 2 0 0 87 5 238
2018 Information technology 45 38 11 4 2 0 0 84 6 413
2018 Internal audit 63 28 2 2 5 0 0 92 7 53
2018 Evaluation 44 34 11 4 4 4 0 81 7 27
2018 Data sciences 45 46 8 0 0 0 0 92 0 30
2018 Policy 45 38 11 3 2 0 0 84 6 152
2018 Project management 46 38 9 4 2 0 0 85 6 574
2018 Other services to the public 50 35 8 4 3 0 0 85 6 242
2018 None of the above 38 38 13 6 4 1 0 77 10 609
2017 Client contact centre 37 43 11 4 5 0 0 81 9 495
2017 Compliance, inspection and enforcement 34 49 8 6 4 0 0 83 9 51
2017 Communications or public affairs 43 36 11 7 2 0 0 80 9 253
2017 Access to information and privacy 43 41 11 0 5 0 0 84 5 37
2017 Security 37 35 13 8 6 0 1 73 15 181
2017 Science and technology 36 43 8 9 3 1 0 80 12 105
2017 Library services 35 53 6 6 0 0 0 88 6 16
2017 Legal services 49 21 20 6 6 0 0 69 11 20
2017 Administration and operations 48 36 9 5 2 0 0 84 8 1489
2017 Human resources 50 39 5 4 2 0 0 90 5 502
2017 Financial management 41 43 8 4 3 0 0 85 7 532
2017 Procurement 51 36 7 3 2 0 0 88 5 1022
2017 Real property 44 40 8 5 3 0 0 84 8 1161
2017 Materiel management 44 42 2 2 11 0 0 86 12 52
2017 Information management 42 45 6 3 4 0 0 87 7 210
2017 Information technology 46 40 9 2 2 1 0 87 4 393
2017 Internal audit 60 28 10 0 3 0 0 88 3 40
2017 Evaluation 43 49 0 0 0 8 0 100 0 12
2017 Data sciences 53 38 4 0 4 0 0 92 4 19
2017 Policy 45 36 9 6 4 0 0 81 10 124
2017 Project management 41 40 10 6 2 0 0 82 8 530
2017 Other services to the public 42 40 10 5 3 1 0 82 8 234
2017 None of the above 33 43 10 7 4 1 0 78 12 754
2014 Client contact centre 37 45 10 5 3 0 0 82 7 656
2014 Compliance, inspection and enforcement 50 36 7 1 4 0 1 88 5 82
2014 Communications or public affairs 41 42 8 6 2 0 0 84 8 355
2014 Access to information and privacy 46 38 7 2 5 0 2 86 7 45
2014 Security 39 35 11 8 7 0 0 75 15 170
2014 Science and technology 39 44 10 4 2 1 0 84 7 133
2014 Library services 44 44 4 4 4 0 0 88 8 26
2014 Legal services 31 56 9 4 0 0 0 87 4 22
2014 Administration and operations 43 39 11 4 3 0 0 82 7 1540
2014 Human resources 50 42 5 2 1 0 0 92 3 520
2014 Financial management 44 40 8 4 3 1 0 85 7 559
2014 Procurement 46 38 11 3 1 0 0 85 4 1016
2014 Real property 41 37 13 5 3 1 0 79 8 1644
2014 Materiel management 40 35 13 6 7 0 0 75 13 68
2014 Information management 43 40 10 5 2 0 0 83 8 279
2014 Information technology 43 42 10 3 2 0 0 86 5 517
2014 Internal audit 53 37 6 4 0 0 0 90 4 49
2014 Evaluation 34 32 10 10 7 7 0 71 18 29
2014 Other services to the public 42 36 13 5 3 0 0 78 8 275
2014 None of the above 35 37 16 6 4 1 0 73 10 824

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 34 20 9 5 5 5 64 15 654
2018 Compliance, inspection and enforcement 16 29 19 16 7 12 0 51 27 66
2018 Communications or public affairs 21 32 16 10 3 12 6 65 16 328
2018 Access to information and privacy 16 28 18 17 12 5 4 48 32 58
2018 Security 21 40 13 9 12 2 3 64 22 207
2018 Science and technology 23 34 20 13 7 1 1 58 21 80
2018 Library services 11 43 28 5 5 5 5 59 10 21
2018 Legal services 14 33 14 9 20 9 0 52 33 21
2018 Administration and operations 25 33 18 8 6 6 3 64 15 1529
2018 Human resources 25 35 17 7 5 6 4 67 13 554
2018 Financial management 21 36 19 10 6 6 4 62 17 543
2018 Procurement 27 36 18 9 4 4 3 67 14 1128
2018 Real property 22 36 17 10 8 4 3 62 20 1105
2018 Materiel management 29 33 13 11 12 2 0 64 23 59
2018 Information management 22 37 19 10 5 4 3 63 16 235
2018 Information technology 26 34 17 6 6 5 4 67 14 407
2018 Internal audit 29 30 7 11 7 14 3 71 21 54
2018 Evaluation 16 23 30 0 11 15 4 49 14 26
2018 Data sciences 34 7 10 18 10 16 6 51 36 28
2018 Policy 23 31 16 14 5 7 4 61 21 153
2018 Project management 20 35 17 11 7 7 2 61 20 575
2018 Other services to the public 27 34 14 11 2 8 4 69 15 243
2018 None of the above 19 29 19 9 8 12 4 57 20 612
2017 Client contact centre 24 34 17 7 7 6 5 64 16 494
2017 Compliance, inspection and enforcement 27 25 25 12 8 3 2 54 20 51
2017 Communications or public affairs 20 29 12 10 3 17 10 67 17 251
2017 Access to information and privacy 18 30 24 11 8 3 6 53 21 37
2017 Security 23 37 12 12 14 1 2 61 27 180
2017 Science and technology 19 37 12 14 6 7 4 64 22 105
2017 Library services 12 29 23 0 12 7 17 54 15 16
2017 Legal services 20 38 9 21 10 0 0 59 32 20
2017 Administration and operations 30 31 17 7 7 5 4 67 15 1485
2017 Human resources 32 31 15 8 5 4 6 69 14 506
2017 Financial management 25 34 16 8 6 6 4 67 16 533
2017 Procurement 32 33 15 8 6 3 3 69 15 1025
2017 Real property 26 33 17 10 7 4 3 64 18 1160
2017 Materiel management 35 37 9 4 12 2 2 75 16 52
2017 Information management 21 33 19 8 9 5 5 60 19 212
2017 Information technology 29 33 15 6 6 6 5 70 13 391
2017 Internal audit 25 37 13 12 0 10 3 71 14 40
2017 Evaluation 32 43 8 0 17 0 0 75 17 12
2017 Data sciences 31 47 0 4 9 5 4 86 14 19
2017 Policy 25 27 11 10 8 5 13 64 23 123
2017 Project management 24 31 19 8 8 5 5 61 18 530
2017 Other services to the public 29 25 19 10 6 11 1 61 18 234
2017 None of the above 24 28 19 8 6 9 6 62 16 753
2014 Client contact centre 25 33 19 9 5 6 3 64 15 658
2014 Compliance, inspection and enforcement 35 30 16 6 6 4 4 70 13 82
2014 Communications or public affairs 28 33 15 9 4 7 5 68 15 356
2014 Access to information and privacy 33 26 16 7 14 2 2 62 21 45
2014 Security 31 20 21 10 12 4 2 55 23 170
2014 Science and technology 28 33 18 6 9 3 3 65 16 133
2014 Library services 27 37 7 12 0 12 5 77 15 26
2014 Legal services 47 26 0 9 4 9 5 85 15 22
2014 Administration and operations 29 34 15 10 6 3 3 67 17 1540
2014 Human resources 32 32 14 8 4 5 4 71 13 523
2014 Financial management 30 35 14 8 6 3 4 70 15 559
2014 Procurement 31 34 15 8 6 4 2 68 16 1016
2014 Real property 26 37 15 9 8 2 2 66 17 1647
2014 Materiel management 29 27 11 13 12 4 4 61 27 68
2014 Information management 28 38 13 11 5 2 3 70 17 280
2014 Information technology 31 35 16 6 5 4 4 71 12 518
2014 Internal audit 27 43 10 8 4 6 2 75 14 49
2014 Evaluation 17 17 34 7 17 3 3 37 26 29
2014 Other services to the public 23 30 20 10 6 4 7 59 19 275
2014 None of the above 25 29 18 11 6 6 5 61 19 825

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 41 17 9 3 1 1 70 12 655
2018 Compliance, inspection and enforcement 26 42 18 4 7 4 0 70 11 66
2018 Communications or public affairs 19 48 12 13 4 3 1 70 18 327
2018 Access to information and privacy 27 41 16 11 6 0 0 68 16 57
2018 Security 28 38 15 10 4 4 1 70 14 210
2018 Science and technology 19 51 14 12 3 1 0 71 15 82
2018 Library services 37 42 5 10 0 6 0 84 11 21
2018 Legal services 39 31 10 5 5 5 5 77 11 20
2018 Administration and operations 34 39 12 7 5 2 1 75 13 1527
2018 Human resources 34 40 12 8 3 2 1 76 12 553
2018 Financial management 29 42 15 6 4 1 1 73 11 543
2018 Procurement 37 39 13 6 2 2 0 78 9 1126
2018 Real property 33 40 14 7 4 1 1 74 12 1112
2018 Materiel management 35 27 18 8 10 1 0 63 19 59
2018 Information management 33 39 10 11 3 2 1 74 15 239
2018 Information technology 31 40 17 5 4 2 0 73 10 411
2018 Internal audit 40 41 4 4 3 6 2 89 7 54
2018 Evaluation 20 37 29 7 0 0 7 61 8 27
2018 Data sciences 27 26 18 15 3 11 0 60 20 30
2018 Policy 30 41 11 10 3 3 1 75 14 151
2018 Project management 29 42 14 9 4 2 1 73 13 570
2018 Other services to the public 34 35 13 9 6 2 1 72 15 243
2018 None of the above 24 37 14 12 6 5 1 65 20 610
2017 Client contact centre 28 42 13 9 4 3 0 72 14 493
2017 Compliance, inspection and enforcement 27 38 14 12 10 0 0 64 22 51
2017 Communications or public affairs 31 37 11 13 3 4 0 72 16 253
2017 Access to information and privacy 35 42 11 6 3 3 0 79 9 37
2017 Security 32 33 15 13 5 2 0 66 18 181
2017 Science and technology 27 44 13 9 6 1 0 72 15 105
2017 Library services 29 59 0 0 0 0 12 100 0 16
2017 Legal services 34 46 6 5 0 5 5 89 5 20
2017 Administration and operations 35 37 12 8 5 3 1 75 13 1487
2017 Human resources 41 36 10 7 2 2 0 80 10 504
2017 Financial management 28 44 10 9 5 3 2 75 15 531
2017 Procurement 42 38 10 6 3 1 0 81 9 1020
2017 Real property 34 40 13 7 3 2 0 76 10 1156
2017 Materiel management 42 28 16 7 7 0 0 70 14 52
2017 Information management 30 43 12 8 4 2 1 75 12 212
2017 Information technology 34 42 11 8 2 2 1 79 11 390
2017 Internal audit 45 40 10 2 3 0 0 85 5 40
2017 Evaluation 24 59 8 8 0 0 0 84 8 12
2017 Data sciences 45 22 8 0 25 0 0 66 25 19
2017 Policy 34 35 9 9 9 2 1 71 19 124
2017 Project management 31 43 11 9 3 2 0 76 13 527
2017 Other services to the public 27 35 16 9 8 5 0 65 18 234
2017 None of the above 26 35 14 13 5 5 1 66 19 749
2014 Client contact centre 27 45 15 7 3 3 1 74 10 657
2014 Compliance, inspection and enforcement 42 39 12 5 1 1 0 81 6 82
2014 Communications or public affairs 32 48 8 8 1 3 0 82 10 356
2014 Access to information and privacy 47 32 7 9 0 2 2 83 10 45
2014 Security 39 35 11 6 7 1 2 76 13 170
2014 Science and technology 27 46 11 9 2 4 1 76 12 133
2014 Library services 32 40 16 4 4 4 0 75 8 26
2014 Legal services 32 26 19 4 0 9 10 72 5 22
2014 Administration and operations 39 38 11 6 3 2 1 79 9 1540
2014 Human resources 48 38 6 5 2 2 0 87 7 522
2014 Financial management 36 41 11 7 3 3 1 79 10 558
2014 Procurement 44 41 9 3 2 2 0 86 5 1015
2014 Real property 38 40 12 5 3 2 0 80 8 1646
2014 Materiel management 41 35 11 5 7 0 1 76 13 68
2014 Information management 36 41 12 7 1 2 0 79 9 279
2014 Information technology 36 40 11 4 5 3 1 79 9 518
2014 Internal audit 39 39 10 4 4 4 0 81 9 49
2014 Evaluation 24 48 14 0 10 3 0 75 11 29
2014 Other services to the public 32 39 14 7 6 3 0 73 13 276
2014 None of the above 32 38 12 9 4 4 0 74 14 824

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 42 20 6 2 3 0 71 8 654
2018 Compliance, inspection and enforcement 25 33 21 12 9 0 0 58 21 66
2018 Communications or public affairs 17 44 24 8 2 5 0 64 11 329
2018 Access to information and privacy 23 39 20 7 9 2 0 63 16 57
2018 Security 22 38 25 7 8 1 0 61 15 208
2018 Science and technology 21 49 19 8 3 0 0 70 10 81
2018 Library services 40 40 21 0 0 0 0 79 0 20
2018 Legal services 27 29 9 5 15 14 0 66 24 21
2018 Administration and operations 32 39 18 7 4 1 0 71 11 1524
2018 Human resources 30 39 20 7 3 1 0 70 10 552
2018 Financial management 30 43 17 5 4 1 1 74 9 540
2018 Procurement 38 40 15 4 2 1 0 79 6 1127
2018 Real property 30 41 18 5 4 1 0 73 9 1106
2018 Materiel management 36 23 23 9 9 0 0 59 17 58
2018 Information management 28 43 18 5 3 2 0 73 9 236
2018 Information technology 31 39 19 7 2 2 0 71 9 413
2018 Internal audit 50 30 12 5 4 0 0 79 9 54
2018 Evaluation 23 52 22 0 0 0 4 77 0 27
2018 Data sciences 27 37 19 11 3 3 0 66 15 30
2018 Policy 24 41 20 7 6 3 0 67 13 151
2018 Project management 29 40 20 6 4 1 0 70 10 568
2018 Other services to the public 31 35 23 6 3 2 0 67 9 241
2018 None of the above 22 36 23 8 5 4 0 61 14 608

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 32 20 11 8 9 2 55 22 655
2018 Compliance, inspection and enforcement 14 21 27 12 20 6 0 37 34 66
2018 Communications or public affairs 12 28 20 15 7 16 3 48 27 330
2018 Access to information and privacy 17 21 26 16 16 2 2 39 33 57
2018 Security 15 20 21 12 21 9 0 39 37 210
2018 Science and technology 15 34 18 18 10 5 0 52 30 82
2018 Library services 14 31 24 0 5 23 5 61 6 21
2018 Legal services 19 15 14 15 20 18 0 41 42 21
2018 Administration and operations 21 26 20 12 11 8 2 51 26 1530
2018 Human resources 20 25 19 14 10 8 4 51 27 552
2018 Financial management 17 25 21 13 12 9 3 48 28 544
2018 Procurement 21 28 21 10 9 8 1 54 22 1129
2018 Real property 18 25 22 14 11 8 1 48 28 1112
2018 Materiel management 19 28 15 10 19 8 1 51 32 59
2018 Information management 23 24 19 13 10 8 3 53 26 238
2018 Information technology 20 24 23 11 9 9 2 50 23 413
2018 Internal audit 25 19 18 19 9 10 0 49 31 54
2018 Evaluation 11 18 33 19 4 15 0 35 26 27
2018 Data sciences 15 31 9 15 15 15 0 54 35 30
2018 Policy 13 20 22 16 14 12 3 39 36 151
2018 Project management 16 26 22 13 12 9 1 47 29 566
2018 Other services to the public 23 30 18 14 6 8 1 58 22 242
2018 None of the above 16 25 19 15 11 12 3 48 30 606
2017 Client contact centre 12 27 21 15 11 10 5 46 30 495
2017 Compliance, inspection and enforcement 14 36 18 15 15 2 0 51 31 51
2017 Communications or public affairs 10 29 15 13 11 19 2 51 30 253
2017 Access to information and privacy 11 27 23 16 16 8 0 41 35 37
2017 Security 14 22 19 14 21 9 2 40 39 181
2017 Science and technology 11 29 20 17 12 9 1 44 33 105
2017 Library services 12 18 12 7 6 40 6 55 23 16
2017 Legal services 9 35 16 15 6 14 6 55 26 20
2017 Administration and operations 18 24 19 13 12 10 4 49 29 1487
2017 Human resources 17 26 17 15 12 8 5 50 31 506
2017 Financial management 16 23 18 14 15 10 5 45 34 530
2017 Procurement 19 25 20 12 11 10 3 51 26 1023
2017 Real property 16 26 21 13 13 7 3 47 29 1156
2017 Materiel management 26 19 13 10 16 10 5 54 31 52
2017 Information management 13 27 22 15 9 9 5 46 28 210
2017 Information technology 16 25 17 14 13 13 2 48 32 391
2017 Internal audit 13 22 13 22 10 10 10 44 40 40
2017 Evaluation 9 36 28 18 0 9 0 50 20 11
2017 Data sciences 39 13 8 9 9 18 4 67 22 19
2017 Policy 20 14 20 15 19 9 3 39 38 124
2017 Project management 15 22 20 16 14 11 2 43 34 528
2017 Other services to the public 18 25 19 11 10 15 2 51 25 233
2017 None of the above 15 23 18 13 13 14 4 46 32 751
2014 Client contact centre 9 31 21 16 11 10 2 45 31 655
2014 Compliance, inspection and enforcement 23 25 15 12 15 10 0 53 30 82
2014 Communications or public affairs 11 28 18 15 10 17 2 47 30 356
2014 Access to information and privacy 17 13 16 24 16 9 4 35 47 45
2014 Security 18 19 19 15 23 5 2 39 40 170
2014 Science and technology 10 27 22 23 6 9 3 42 33 133
2014 Library services 9 30 8 14 8 30 0 56 32 26
2014 Legal services 18 9 13 19 18 22 0 35 48 22
2014 Administration and operations 15 24 19 16 14 10 2 44 34 1540
2014 Human resources 17 28 18 13 11 10 3 51 28 521
2014 Financial management 12 23 22 17 14 10 3 40 35 558
2014 Procurement 14 25 22 15 12 9 3 44 31 1015
2014 Real property 17 24 20 15 15 8 2 45 33 1646
2014 Materiel management 14 19 34 9 15 8 1 36 27 68
2014 Information management 12 24 22 18 11 11 3 42 33 279
2014 Information technology 12 26 22 15 9 13 3 45 29 516
2014 Internal audit 6 17 23 16 16 16 6 29 42 49
2014 Evaluation 18 14 20 21 14 14 0 36 40 29
2014 Other services to the public 15 26 18 15 10 14 2 49 30 275
2014 None of the above 13 23 19 14 14 14 2 43 34 824

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 12 88 658
2018 Compliance, inspection and enforcement 17 83 66
2018 Communications or public affairs 11 89 330
2018 Access to information and privacy 17 83 58
2018 Security 17 83 210
2018 Science and technology 9 91 81
2018 Legal services 30 70 21
2018 Administration and operations 14 86 1531
2018 Human resources 11 89 553
2018 Financial management 13 87 541
2018 Procurement 12 88 1134
2018 Real property 14 86 1113
2018 Materiel management 16 84 59
2018 Information management 13 87 241
2018 Information technology 11 89 414
2018 Internal audit 9 91 53
2018 Data sciences 21 79 30
2018 Policy 13 87 153
2018 Project management 10 90 569
2018 Other services to the public 8 92 243
2018 None of the above 13 87 610

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 54 80
2018 Communications or public affairs 60 38
2018 Access to information and privacy 51 10
2018 Security 44 35
2018 Administration and operations 56 211
2018 Human resources 38 63
2018 Financial management 48 70
2018 Procurement 51 133
2018 Real property 43 147
2018 Information management 54 32
2018 Information technology 39 47
2018 Policy 24 21
2018 Project management 42 61
2018 Other services to the public 71 19
2018 None of the above 53 80

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 57 80
2018 Compliance, inspection and enforcement 59 12
2018 Communications or public affairs 52 38
2018 Security 65 35
2018 Administration and operations 57 211
2018 Human resources 60 63
2018 Financial management 66 70
2018 Procurement 49 133
2018 Real property 63 147
2018 Information management 59 32
2018 Information technology 72 47
2018 Policy 66 21
2018 Project management 59 61
2018 Other services to the public 44 19
2018 None of the above 52 80

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Access to information and privacy 0 10
2018 Security 13 35
2018 Administration and operations 6 211
2018 Human resources 10 63
2018 Financial management 11 70
2018 Procurement 7 133
2018 Real property 5 147
2018 Materiel management 0 10

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 80
2018 Compliance, inspection and enforcement 0 12
2018 Communications or public affairs 0 38
2018 Access to information and privacy 0 10
2018 Security 0 35
2018 Administration and operations 0 211
2018 Human resources 0 63
2018 Financial management 0 70
2018 Procurement 0 133
2018 Real property 0 147
2018 Materiel management 0 10
2018 Information technology 0 47
2018 Policy 0 21
2018 Other services to the public 0 19
2018 None of the above 0 80

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Access to information and privacy 0 10
2018 Human resources 8 63
2018 Procurement 16 133
2018 Real property 14 147
2018 Project management 21 61

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Access to information and privacy 0 10
2018 Administration and operations 3 211
2018 Information management 0 32
2018 Policy 0 21
2018 Other services to the public 0 19

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Access to information and privacy 0 10
2018 Administration and operations 3 211
2018 Procurement 5 133
2018 Real property 4 147
2018 Policy 0 21
2018 None of the above 8 80

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 79
2018 Communications or public affairs 38 38
2018 Security 45 35
2018 Administration and operations 31 211
2018 Human resources 35 63
2018 Financial management 30 70
2018 Procurement 44 133
2018 Real property 42 147
2018 Information management 31 32
2018 Information technology 48 47
2018 Policy 56 20
2018 Project management 45 61
2018 Other services to the public 36 19
2018 None of the above 35 80

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 47 79
2018 Communications or public affairs 24 38
2018 Security 44 35
2018 Administration and operations 36 211
2018 Human resources 32 63
2018 Financial management 33 70
2018 Procurement 43 133
2018 Real property 42 147
2018 Information management 37 32
2018 Information technology 55 47
2018 Policy 30 20
2018 Project management 44 61
2018 Other services to the public 26 19
2018 None of the above 41 80

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 39 79
2018 Communications or public affairs 37 38
2018 Security 62 35
2018 Administration and operations 45 211
2018 Human resources 48 63
2018 Financial management 43 70
2018 Procurement 41 133
2018 Real property 51 147
2018 Information management 56 32
2018 Information technology 53 47
2018 Policy 51 20
2018 Project management 36 61
2018 Other services to the public 55 19
2018 None of the above 48 80

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 79
2018 Compliance, inspection and enforcement 44 12
2018 Communications or public affairs 40 38
2018 Security 45 35
2018 Administration and operations 43 211
2018 Human resources 47 63
2018 Financial management 37 70
2018 Procurement 44 133
2018 Real property 37 147
2018 Information management 47 32
2018 Information technology 39 47
2018 Policy 54 20
2018 Project management 44 61
2018 Other services to the public 47 19
2018 None of the above 43 80

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 79
2018 Communications or public affairs 15 38
2018 Security 38 35
2018 Administration and operations 26 211
2018 Human resources 33 63
2018 Financial management 25 70
2018 Procurement 28 133
2018 Real property 41 147
2018 Materiel management 43 10
2018 Information management 46 32
2018 Information technology 44 47
2018 Policy 31 20
2018 Project management 36 61
2018 Other services to the public 20 19
2018 None of the above 31 80

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 59 79
2018 Communications or public affairs 64 38
2018 Access to information and privacy 51 10
2018 Security 40 35
2018 Administration and operations 59 211
2018 Human resources 56 63
2018 Financial management 57 70
2018 Procurement 53 133
2018 Real property 59 147
2018 Information management 41 32
2018 Information technology 53 47
2018 Policy 69 20
2018 Project management 48 61
2018 Other services to the public 27 19
2018 None of the above 55 80

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 79
2018 Communications or public affairs 28 38
2018 Security 37 35
2018 Administration and operations 31 211
2018 Human resources 27 63
2018 Financial management 27 70
2018 Procurement 30 133
2018 Real property 34 147
2018 Information management 25 32
2018 Information technology 32 47
2018 Policy 44 20
2018 Project management 39 61
2018 Other services to the public 49 19
2018 None of the above 34 80

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 79
2018 Compliance, inspection and enforcement 0 12
2018 Access to information and privacy 0 10
2018 Security 0 35
2018 Human resources 0 63
2018 Financial management 0 70
2018 Materiel management 0 10
2018 Information management 0 32
2018 Other services to the public 0 19
2018 None of the above 0 80

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Access to information and privacy 0 10
2018 Administration and operations 10 211
2018 Procurement 10 133
2018 Real property 10 147

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 79
2018 Administration and operations 10 211
2018 Human resources 10 63
2018 Procurement 5 133
2018 Real property 9 147
2018 Information technology 15 47
2018 None of the above 14 80

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 46 79
2018 Communications or public affairs 31 38
2018 Access to information and privacy 51 10
2018 Security 59 35
2018 Administration and operations 40 211
2018 Human resources 46 63
2018 Financial management 46 70
2018 Procurement 41 133
2018 Real property 46 147
2018 Information management 63 32
2018 Information technology 58 47
2018 Policy 51 20
2018 Project management 42 61
2018 Other services to the public 59 19
2018 None of the above 53 80

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 79
2018 Communications or public affairs 18 38
2018 Security 19 35
2018 Administration and operations 19 211
2018 Human resources 13 63
2018 Financial management 20 70
2018 Procurement 20 133
2018 Real property 30 147
2018 Information management 18 32
2018 Information technology 26 47
2018 Policy 36 20
2018 Project management 30 61
2018 None of the above 19 80

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 79
2018 Access to information and privacy 0 10
2018 Security 35 35
2018 Administration and operations 15 211
2018 Human resources 19 63
2018 Financial management 17 70
2018 Procurement 13 133
2018 Real property 15 147
2018 Information technology 16 47
2018 Project management 11 61
2018 Other services to the public 20 19
2018 None of the above 20 80

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 53 80
2018 Compliance, inspection and enforcement 40 12
2018 Communications or public affairs 54 37
2018 Security 66 35
2018 Administration and operations 50 211
2018 Human resources 49 63
2018 Financial management 54 70
2018 Procurement 54 134
2018 Real property 55 148
2018 Information management 63 32
2018 Information technology 53 47
2018 Policy 78 21
2018 Project management 62 61
2018 Other services to the public 68 19
2018 None of the above 58 80

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 80
2018 Communications or public affairs 18 37
2018 Security 27 35
2018 Administration and operations 26 211
2018 Human resources 25 63
2018 Financial management 31 70
2018 Procurement 28 134
2018 Real property 23 148
2018 Information management 25 32
2018 Information technology 26 47
2018 Policy 39 21
2018 Project management 31 61
2018 None of the above 25 80

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 80
2018 Communications or public affairs 0 37
2018 Administration and operations 8 211
2018 Financial management 14 70
2018 Procurement 6 134
2018 Real property 10 148
2018 Information technology 21 47
2018 Policy 24 21
2018 Project management 13 61
2018 None of the above 12 80

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 23 80
2018 Security 19 35
2018 Administration and operations 14 211
2018 Financial management 18 70
2018 Procurement 10 134
2018 Real property 23 148
2018 Information management 17 32
2018 Information technology 21 47
2018 Policy 34 21
2018 Project management 16 61
2018 None of the above 15 80

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 9 80
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 9 211
2018 Human resources 8 63
2018 Financial management 9 70
2018 Procurement 5 134
2018 Real property 9 148
2018 Materiel management 0 10
2018 Information management 17 32
2018 Information technology 18 47

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 6 80
2018 Communications or public affairs 0 37
2018 Access to information and privacy 0 10
2018 Security 0 35
2018 Administration and operations 4 211
2018 Financial management 11 70
2018 Procurement 6 134
2018 Real property 7 148
2018 Information technology 0 47
2018 Project management 8 61
2018 None of the above 8 80

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 80
2018 Compliance, inspection and enforcement 0 12
2018 Communications or public affairs 18 37
2018 Administration and operations 12 211
2018 Financial management 13 70
2018 Procurement 18 134
2018 Real property 15 148
2018 Materiel management 0 10
2018 Information technology 11 47
2018 Policy 0 21
2018 Project management 16 61
2018 None of the above 21 80

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 80
2018 Security 19 35
2018 Administration and operations 14 211
2018 Human resources 16 63
2018 Financial management 9 70
2018 Procurement 12 134
2018 Real property 9 148
2018 Information technology 15 47
2018 Policy 24 21
2018 Project management 11 61
2018 None of the above 8 80

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 80
2018 Communications or public affairs 33 37
2018 Administration and operations 25 211
2018 Human resources 38 63
2018 Financial management 31 70
2018 Procurement 27 134
2018 Real property 24 148
2018 Information management 25 32
2018 Information technology 36 47
2018 Project management 24 61
2018 Other services to the public 22 19
2018 None of the above 19 80

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 14 75
2018 Communications or public affairs 22 38
2018 Administration and operations 16 203
2018 Financial management 17 62
2018 Procurement 14 126
2018 Real property 17 139
2018 Information management 18 28
2018 Information technology 11 47
2018 Policy 0 20
2018 Project management 16 56
2018 None of the above 15 75

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 14 75
2018 Communications or public affairs 23 38
2018 Administration and operations 29 203
2018 Human resources 18 61
2018 Financial management 26 62
2018 Procurement 27 126
2018 Real property 20 139
2018 Information management 21 28
2018 Information technology 33 47
2018 Project management 14 56
2018 None of the above 12 75

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 75
2018 Security 16 35
2018 Administration and operations 12 203
2018 Financial management 16 62
2018 Procurement 12 126
2018 Real property 9 139
2018 Policy 0 20
2018 Project management 15 56
2018 None of the above 12 75

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 11 203
2018 Human resources 8 61
2018 Financial management 13 62
2018 Procurement 9 126
2018 Real property 7 139
2018 None of the above 8 75

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 19 38
2018 Administration and operations 10 203
2018 Procurement 14 126
2018 Real property 13 139
2018 Policy 25 20
2018 None of the above 9 75

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 75
2018 Communications or public affairs 12 38
2018 Security 13 35
2018 Administration and operations 14 203
2018 Human resources 18 61
2018 Financial management 12 62
2018 Procurement 8 126
2018 Real property 10 139
2018 Information management 17 28
2018 Project management 9 56
2018 None of the above 9 75

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 24 38
2018 Administration and operations 20 203
2018 Human resources 23 61
2018 Financial management 12 62
2018 Procurement 15 126
2018 Real property 11 139
2018 Information technology 15 47
2018 Project management 15 56

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 75
2018 Compliance, inspection and enforcement 0 11
2018 Communications or public affairs 13 38
2018 Security 21 35
2018 Administration and operations 19 203
2018 Human resources 15 61
2018 Financial management 11 62
2018 Procurement 11 126
2018 Real property 9 139
2018 Project management 18 56
2018 Other services to the public 0 16
2018 None of the above 20 75

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 75
2018 Communications or public affairs 13 38
2018 Security 21 35
2018 Administration and operations 14 203
2018 Human resources 16 61
2018 Financial management 14 62
2018 Procurement 9 126
2018 Real property 9 139
2018 Information technology 19 47
2018 Project management 8 56
2018 None of the above 12 75

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 75
2018 Communications or public affairs 22 38
2018 Security 44 35
2018 Administration and operations 27 203
2018 Human resources 24 61
2018 Financial management 28 62
2018 Procurement 23 126
2018 Real property 31 139
2018 Information management 22 28
2018 Information technology 30 47
2018 Policy 50 20
2018 Project management 32 56
2018 Other services to the public 30 16
2018 None of the above 31 75

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 12 38
2018 Administration and operations 10 203
2018 Financial management 9 62
2018 Procurement 9 126
2018 Real property 8 139
2018 Information management 18 28
2018 Information technology 21 47
2018 Policy 26 20
2018 Other services to the public 0 16
2018 None of the above 7 75

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 75
2018 Compliance, inspection and enforcement 57 11
2018 Communications or public affairs 30 38
2018 Security 50 35
2018 Administration and operations 46 203
2018 Human resources 51 61
2018 Financial management 47 62
2018 Procurement 39 126
2018 Real property 41 139
2018 Information management 36 28
2018 Information technology 50 47
2018 Policy 60 20
2018 Project management 48 56
2018 Other services to the public 49 16
2018 None of the above 50 75

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 75
2018 Compliance, inspection and enforcement 0 11
2018 Administration and operations 2 203
2018 Human resources 0 61
2018 Financial management 0 62
2018 Information management 0 28
2018 Project management 0 56
2018 Other services to the public 0 16
2018 None of the above 0 75

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 49 75
2018 Communications or public affairs 44 38
2018 Security 47 35
2018 Administration and operations 46 203
2018 Human resources 48 61
2018 Financial management 41 62
2018 Procurement 54 126
2018 Real property 59 139
2018 Information management 57 28
2018 Information technology 57 47
2018 Policy 45 20
2018 Project management 54 56
2018 Other services to the public 40 16
2018 None of the above 51 75

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 3 203
2018 Real property 3 139
2018 Information management 0 28
2018 Policy 0 20
2018 Project management 11 56
2018 Other services to the public 0 16

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 75
2018 Security 14 35
2018 Administration and operations 7 203
2018 Human resources 18 61
2018 Financial management 7 62
2018 Procurement 9 126
2018 Real property 10 139
2018 Information management 19 28
2018 Project management 9 56
2018 None of the above 13 75

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 21 20 4 4 23 7 59 12 655
2018 Compliance, inspection and enforcement 12 10 37 5 10 23 3 30 20 66
2018 Communications or public affairs 9 14 18 6 4 41 8 45 20 329
2018 Access to information and privacy 20 12 33 3 7 23 2 42 14 58
2018 Security 18 19 26 8 8 18 4 47 19 209
2018 Science and technology 15 25 23 4 3 24 7 57 9 82
2018 Library services 14 14 15 5 0 39 14 59 9 21
2018 Legal services 14 24 9 16 9 23 4 53 34 21
2018 Administration and operations 20 19 20 6 5 24 7 56 16 1530
2018 Human resources 17 18 22 4 4 27 8 53 13 555
2018 Financial management 18 21 20 5 5 24 6 57 15 542
2018 Procurement 22 21 21 4 4 22 6 60 11 1131
2018 Real property 18 19 24 6 6 22 5 51 17 1112
2018 Materiel management 26 19 17 4 13 13 9 58 21 60
2018 Information management 20 21 17 6 4 23 9 61 15 241
2018 Information technology 16 19 22 5 4 26 8 53 13 413
2018 Internal audit 13 18 12 5 5 34 13 57 20 53
2018 Evaluation 4 15 11 4 4 53 11 50 20 27
2018 Data sciences 15 18 13 6 6 26 17 58 20 30
2018 Policy 14 16 16 11 5 29 8 48 25 150
2018 Project management 17 18 19 7 6 27 6 53 19 575
2018 Other services to the public 23 17 17 4 2 31 5 64 10 241
2018 None of the above 13 15 19 6 6 35 6 46 21 610
2017 Client contact centre 14 19 20 2 5 31 9 55 12 496
2017 Compliance, inspection and enforcement 18 18 17 13 6 26 2 50 26 51
2017 Communications or public affairs 9 13 12 4 2 48 11 55 16 253
2017 Access to information and privacy 14 17 24 5 8 33 0 45 20 37
2017 Security 13 19 24 10 12 18 3 42 28 182
2017 Science and technology 9 21 27 1 7 24 10 46 12 105
2017 Library services 6 6 18 0 6 48 17 33 16 16
2017 Legal services 15 14 11 15 6 19 20 48 34 20
2017 Administration and operations 17 20 18 6 6 25 8 55 18 1491
2017 Human resources 14 26 18 5 3 26 9 61 12 506
2017 Financial management 16 19 17 6 7 26 9 53 20 533
2017 Procurement 20 19 22 4 5 23 7 56 13 1024
2017 Real property 18 20 20 8 6 21 8 53 19 1160
2017 Materiel management 21 23 18 0 11 21 7 61 15 52
2017 Information management 14 24 19 7 5 25 6 54 18 212
2017 Information technology 16 20 14 4 3 32 12 64 12 390
2017 Internal audit 20 13 8 5 3 40 12 68 16 40
2017 Evaluation 8 8 24 0 8 43 8 33 17 12
2017 Data sciences 18 9 29 4 9 22 9 39 19 19
2017 Policy 10 11 13 6 15 35 11 40 37 124
2017 Project management 12 22 19 6 7 28 6 51 20 529
2017 Other services to the public 17 16 16 4 6 31 10 56 16 234
2017 None of the above 13 15 17 4 5 36 10 52 18 753
2014 Client contact centre 14 20 20 4 5 29 8 53 14 658
2014 Compliance, inspection and enforcement 16 18 23 2 10 24 7 49 18 82
2014 Communications or public affairs 8 15 15 4 4 45 8 50 18 356
2014 Access to information and privacy 15 20 18 5 5 29 9 56 15 45
2014 Security 18 9 27 6 18 18 5 35 31 170
2014 Science and technology 11 18 19 4 5 32 10 51 15 133
2014 Library services 17 15 12 0 4 45 6 66 8 26
2014 Legal services 19 9 18 5 9 40 0 47 23 22
2014 Administration and operations 14 19 19 6 7 25 9 51 20 1540
2014 Human resources 17 19 22 4 3 27 8 56 11 523
2014 Financial management 14 21 17 4 5 32 7 58 14 558
2014 Procurement 17 18 23 5 5 26 6 51 15 1016
2014 Real property 17 18 23 6 7 23 7 50 18 1648
2014 Materiel management 26 12 19 7 12 13 11 50 25 68
2014 Information management 18 19 22 6 3 26 7 55 13 280
2014 Information technology 15 18 19 5 3 31 10 56 12 517
2014 Internal audit 4 14 25 2 2 43 10 39 9 49
2014 Evaluation 14 24 18 7 13 21 3 50 27 29
2014 Other services to the public 9 17 17 7 6 38 7 46 24 277
2014 None of the above 9 16 17 8 6 36 9 45 25 823

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 36 16 3 3 10 1 75 7 655
2018 Compliance, inspection and enforcement 21 31 22 12 2 12 0 60 15 66
2018 Communications or public affairs 17 35 19 5 3 20 1 66 10 331
2018 Access to information and privacy 25 34 28 2 7 3 0 61 9 58
2018 Security 25 33 24 7 5 6 0 62 12 207
2018 Science and technology 22 41 22 8 1 5 1 67 9 82
2018 Library services 32 19 20 5 0 24 0 67 6 21
2018 Legal services 27 34 5 0 10 24 0 80 13 21
2018 Administration and operations 33 32 17 5 4 8 1 72 10 1525
2018 Human resources 29 35 17 5 2 10 1 73 8 554
2018 Financial management 34 37 16 4 3 6 1 76 7 542
2018 Procurement 37 32 16 4 3 7 1 75 8 1129
2018 Real property 30 35 17 7 4 7 0 70 12 1111
2018 Materiel management 37 31 11 6 7 5 2 74 14 60
2018 Information management 36 31 17 3 4 9 1 74 8 241
2018 Information technology 26 38 17 5 4 10 1 71 10 414
2018 Internal audit 34 30 7 5 5 19 0 78 13 53
2018 Evaluation 15 38 12 0 4 28 4 78 5 26
2018 Data sciences 27 29 16 3 6 20 0 70 11 30
2018 Policy 24 30 18 13 2 12 0 62 18 149
2018 Project management 30 32 15 6 5 11 0 70 13 573
2018 Other services to the public 35 31 15 3 2 11 1 76 7 240
2018 None of the above 24 28 19 5 6 17 1 64 13 611
2017 Client contact centre 25 30 18 3 4 18 2 69 9 491
2017 Compliance, inspection and enforcement 34 35 15 6 6 2 2 72 12 51
2017 Communications or public affairs 20 28 15 5 2 28 2 69 10 252
2017 Access to information and privacy 22 40 19 6 5 5 3 67 12 37
2017 Security 27 29 17 11 8 7 2 61 21 180
2017 Science and technology 22 37 15 8 6 9 2 66 16 105
2017 Library services 29 17 12 6 0 30 6 73 9 16
2017 Legal services 33 21 26 0 6 15 0 63 6 20
2017 Administration and operations 30 32 16 6 5 11 1 71 11 1489
2017 Human resources 26 38 18 5 2 8 3 72 8 504
2017 Financial management 28 39 15 3 5 8 1 73 9 533
2017 Procurement 33 34 17 4 4 8 1 73 8 1021
2017 Real property 29 34 17 6 5 8 1 70 11 1159
2017 Materiel management 30 43 8 2 9 7 2 79 12 52
2017 Information management 27 36 16 6 4 11 0 71 11 212
2017 Information technology 30 36 14 2 2 13 2 78 5 393
2017 Internal audit 33 35 13 5 3 10 3 77 8 40
2017 Evaluation 26 33 16 8 0 16 0 71 10 12
2017 Data sciences 22 17 34 4 9 14 0 46 15 19
2017 Policy 25 30 13 8 12 11 2 63 23 124
2017 Project management 26 35 17 7 5 9 1 68 13 529
2017 Other services to the public 26 26 19 4 4 18 3 66 11 234
2017 None of the above 22 31 15 5 5 21 2 68 13 754
2014 Client contact centre 24 30 20 4 4 16 2 65 11 658
2014 Compliance, inspection and enforcement 32 28 16 4 6 14 0 70 11 82
2014 Communications or public affairs 15 37 15 5 3 24 1 69 11 356
2014 Access to information and privacy 27 33 16 9 2 7 5 69 13 45
2014 Security 29 20 27 6 10 8 0 54 17 170
2014 Science and technology 17 39 22 4 3 13 2 67 8 133
2014 Library services 17 38 11 4 4 26 0 74 11 26
2014 Legal services 27 23 4 14 0 32 0 74 20 22
2014 Administration and operations 24 34 19 5 5 12 1 66 12 1539
2014 Human resources 28 37 17 4 2 10 2 74 7 523
2014 Financial management 24 33 18 6 3 14 1 68 11 559
2014 Procurement 28 30 20 5 3 14 1 68 9 1016
2014 Real property 27 29 21 6 5 11 1 64 12 1648
2014 Materiel management 31 24 16 4 11 11 3 64 17 68
2014 Information management 26 27 24 6 2 14 1 62 9 280
2014 Information technology 23 36 18 4 3 14 3 71 7 516
2014 Internal audit 24 33 20 8 0 14 0 66 10 49
2014 Evaluation 24 24 14 14 10 14 0 56 28 29
2014 Other services to the public 23 31 19 6 3 17 1 66 12 277
2014 None of the above 17 28 19 7 4 23 2 60 15 823

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 6 94 655
2018 Compliance, inspection and enforcement 10 90 66
2018 Communications or public affairs 2 98 331
2018 Security 9 91 210
2018 Science and technology 9 91 82
2018 Library services 0 100 21
2018 Administration and operations 6 94 1523
2018 Human resources 6 94 551
2018 Financial management 6 94 541
2018 Procurement 4 96 1134
2018 Real property 7 93 1110
2018 Materiel management 8 92 60
2018 Information management 8 92 240
2018 Information technology 5 95 414
2018 Internal audit 0 100 54
2018 Policy 7 93 153
2018 Project management 5 95 572
2018 Other services to the public 5 95 242
2018 None of the above 6 94 608

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 38
2018 Security 31 18
2018 Administration and operations 33 88
2018 Human resources 44 35
2018 Financial management 28 32
2018 Procurement 33 49
2018 Real property 27 74
2018 Information management 25 19
2018 Information technology 31 20
2018 Project management 36 30
2018 None of the above 45 36

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 79 38
2018 Administration and operations 88 88
2018 Human resources 72 35
2018 Financial management 82 32
2018 Procurement 65 49
2018 Real property 76 74
2018 Information management 68 19
2018 Information technology 74 20
2018 None of the above 73 36

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 38
2018 Security 0 18
2018 Financial management 15 32
2018 Policy 0 11
2018 None of the above 0 36

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 38
2018 Security 0 18
2018 Administration and operations 0 88
2018 Human resources 0 35
2018 Financial management 0 32
2018 Procurement 0 49
2018 Information management 0 19
2018 Information technology 0 20
2018 Policy 0 11
2018 Project management 0 30
2018 Other services to the public 0 11
2018 None of the above 0 36

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 9 88
2018 Procurement 10 49
2018 Policy 0 11

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Human resources 0 35
2018 Procurement 0 49
2018 Information management 0 19
2018 Policy 0 11
2018 Other services to the public 0 11
2018 None of the above 0 36

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 10 88
2018 Real property 14 74
2018 Policy 0 11
2018 Other services to the public 0 11
2018 None of the above 0 36

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 38
2018 Administration and operations 14 89
2018 Financial management 28 32
2018 Real property 9 74
2018 Information technology 34 20
2018 Policy 55 11
2018 Project management 27 30
2018 None of the above 13 36

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 38
2018 Administration and operations 7 89
2018 Human resources 16 35
2018 Financial management 18 32
2018 Procurement 14 49
2018 Real property 12 74
2018 Information technology 31 20
2018 Policy 45 11

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 38
2018 Security 0 18
2018 Administration and operations 7 89
2018 Financial management 16 32
2018 Procurement 10 49
2018 Information technology 25 20

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Procurement 0 49
2018 Information management 0 19
2018 None of the above 0 36

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 38
2018 Security 36 18
2018 Administration and operations 31 89
2018 Human resources 20 35
2018 Financial management 22 32
2018 Procurement 31 49
2018 Real property 25 74
2018 Project management 39 30
2018 None of the above 45 36

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 38
2018 Administration and operations 26 89
2018 Human resources 17 35
2018 Procurement 24 49
2018 Real property 23 74
2018 Information management 32 19
2018 Policy 55 11
2018 Project management 23 30
2018 None of the above 22 36

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Financial management 0 32
2018 Information management 0 19
2018 Project management 0 30
2018 Other services to the public 0 11

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Administration and operations 0 89
2018 Financial management 0 32
2018 Procurement 0 49
2018 Information management 0 19
2018 Other services to the public 0 11

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 6 89
2018 Human resources 0 35
2018 Information management 0 19
2018 Other services to the public 0 11
2018 None of the above 16 36

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 18 89
2018 Procurement 14 49
2018 Real property 8 74
2018 Project management 16 30
2018 Other services to the public 0 11

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Administration and operations 0 89
2018 Human resources 0 35
2018 Real property 0 74
2018 Information technology 0 20
2018 Policy 0 11
2018 Project management 0 30
2018 Other services to the public 0 11

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 19 89
2018 Human resources 17 35
2018 Financial management 25 32
2018 Procurement 10 49
2018 Real property 16 74
2018 Information technology 27 20
2018 None of the above 13 36

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Administration and operations 0 89
2018 Human resources 0 35
2018 Financial management 0 32
2018 Real property 0 74
2018 Information management 0 19
2018 Information technology 0 20
2018 Policy 0 11
2018 Project management 0 30
2018 Other services to the public 0 11
2018 None of the above 0 36

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 38
2018 Security 36 18
2018 Administration and operations 23 89
2018 Human resources 32 35
2018 Financial management 16 32
2018 Procurement 28 49
2018 Real property 31 74
2018 Information management 42 19
2018 Project management 24 30
2018 None of the above 29 36

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 43 37
2018 Security 36 18
2018 Administration and operations 27 89
2018 Human resources 33 35
2018 Financial management 31 32
2018 Procurement 28 49
2018 Real property 33 74
2018 Information management 46 19
2018 Information technology 26 20
2018 Policy 45 11
2018 Project management 49 30
2018 Other services to the public 52 11
2018 None of the above 35 36

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 12 89
2018 Human resources 17 35
2018 Procurement 10 49
2018 Real property 19 74
2018 Project management 19 30

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 8 89
2018 Real property 6 74

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 37
2018 Administration and operations 17 89
2018 Financial management 22 32
2018 Procurement 16 49
2018 Real property 13 74
2018 Project management 19 30

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 7 89
2018 Financial management 0 32
2018 Information management 0 19
2018 Other services to the public 0 11

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Administration and operations 5 89
2018 Human resources 0 35
2018 Financial management 16 32
2018 Information technology 0 20
2018 Policy 0 11

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 37
2018 Administration and operations 16 89
2018 Human resources 14 35
2018 Financial management 16 32
2018 Procurement 10 49
2018 Real property 10 74
2018 Policy 0 11

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 37
2018 Administration and operations 11 89
2018 Real property 5 74
2018 Information management 28 19
2018 Other services to the public 0 11

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 37
2018 Security 54 18
2018 Administration and operations 51 89
2018 Human resources 47 35
2018 Financial management 40 32
2018 Procurement 56 49
2018 Real property 46 74
2018 Information management 26 19
2018 Information technology 49 20
2018 Project management 41 30
2018 None of the above 43 36

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Information management 0 18

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 14 34
2018 Administration and operations 11 84
2018 Human resources 14 35
2018 Procurement 11 48
2018 Real property 18 71
2018 Information management 0 18
2018 Project management 22 27
2018 None of the above 13 33

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Information management 0 18
2018 Policy 0 11
2018 Project management 0 27

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Policy 0 11
2018 Project management 0 27

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Financial management 0 27
2018 Procurement 0 48
2018 Information management 0 18
2018 Information technology 0 20
2018 Project management 0 27

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 34
2018 Security 0 18
2018 Information technology 0 20
2018 Policy 0 11

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 19 84
2018 Procurement 11 48

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 21 34
2018 Administration and operations 15 84
2018 Human resources 0 35
2018 Information technology 0 20
2018 Project management 22 27
2018 None of the above 20 33

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 14 84
2018 None of the above 25 33

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 34
2018 Security 36 18
2018 Administration and operations 33 84
2018 Human resources 15 35
2018 Financial management 33 27
2018 Procurement 25 48
2018 Real property 37 71
2018 Policy 55 11
2018 Project management 29 27
2018 None of the above 32 33

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 17 84
2018 Procurement 17 48
2018 Real property 10 71
2018 Project management 0 27

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 34
2018 Security 36 18
2018 Administration and operations 49 84
2018 Human resources 27 35
2018 Financial management 48 27
2018 Procurement 43 48
2018 Real property 41 71
2018 Information management 34 18
2018 Information technology 30 20
2018 Project management 43 27
2018 None of the above 71 33

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 35
2018 Financial management 0 27
2018 Procurement 0 48
2018 Real property 0 71
2018 Information management 0 18
2018 Project management 0 27
2018 None of the above 0 33

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 55 34
2018 Security 69 18
2018 Administration and operations 55 84
2018 Human resources 68 35
2018 Financial management 51 27
2018 Procurement 60 48
2018 Real property 71 71
2018 Information management 68 18
2018 Information technology 70 20
2018 Project management 81 27
2018 None of the above 63 33

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Security 0 18
2018 Human resources 0 35
2018 Financial management 0 27
2018 Real property 6 71
2018 Information management 0 18
2018 Information technology 0 20

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 34
2018 Administration and operations 14 84
2018 Human resources 20 35
2018 Financial management 19 27
2018 Procurement 11 48
2018 Real property 13 71
2018 Information management 40 18

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 20 23 3 2 24 6 60 7 655
2018 Compliance, inspection and enforcement 12 14 32 4 6 28 4 38 15 65
2018 Communications or public affairs 9 15 20 2 2 47 6 51 7 329
2018 Access to information and privacy 23 17 26 3 4 23 3 55 10 58
2018 Security 17 21 31 3 5 18 4 49 11 206
2018 Science and technology 12 27 24 4 1 26 6 57 8 80
2018 Library services 15 5 10 0 0 64 5 66 0 19
2018 Legal services 24 29 11 5 5 23 4 72 13 21
2018 Administration and operations 21 18 21 3 3 28 7 60 8 1527
2018 Human resources 17 19 21 3 2 30 7 58 8 554
2018 Financial management 19 22 21 1 3 28 7 62 6 542
2018 Procurement 23 19 23 2 2 25 5 61 5 1127
2018 Real property 19 19 24 3 3 26 4 56 9 1117
2018 Materiel management 30 17 21 1 3 19 8 66 6 59
2018 Information management 22 19 19 2 4 26 7 61 10 238
2018 Information technology 18 20 21 3 2 29 6 59 8 410
2018 Internal audit 14 18 15 4 2 39 9 60 10 54
2018 Evaluation 11 22 7 4 0 53 4 75 9 27
2018 Data sciences 23 12 24 0 0 32 9 59 0 30
2018 Policy 12 17 21 2 3 39 7 53 8 151
2018 Project management 18 20 19 5 3 31 5 58 11 574
2018 Other services to the public 25 18 16 3 1 32 6 68 7 242
2018 None of the above 13 15 19 5 3 39 6 51 14 603
2017 Client contact centre 16 21 18 2 3 33 7 61 9 496
2017 Compliance, inspection and enforcement 10 19 23 6 0 39 4 50 10 51
2017 Communications or public affairs 9 14 9 2 1 55 11 66 9 253
2017 Access to information and privacy 19 24 16 3 3 25 11 67 8 37
2017 Security 16 19 25 2 5 28 4 52 10 182
2017 Science and technology 10 15 26 1 2 37 9 46 5 105
2017 Library services 12 6 6 0 7 52 18 57 23 16
2017 Legal services 24 9 16 6 6 19 21 55 18 20
2017 Administration and operations 19 21 18 2 3 31 8 64 7 1488
2017 Human resources 18 22 17 3 1 33 6 65 6 505
2017 Financial management 19 18 18 1 3 33 7 62 7 535
2017 Procurement 19 20 20 3 2 30 7 62 7 1020
2017 Real property 19 19 21 3 3 29 7 58 9 1160
2017 Materiel management 12 31 21 2 5 23 5 60 10 52
2017 Information management 16 24 21 1 4 29 5 60 8 212
2017 Information technology 18 19 14 1 2 35 10 68 5 393
2017 Internal audit 23 10 10 0 3 47 7 72 6 40
2017 Evaluation 8 17 16 0 0 43 17 61 0 12
2017 Data sciences 22 34 4 4 0 27 9 87 7 19
2017 Policy 8 11 17 3 7 46 8 41 22 124
2017 Project management 14 21 18 2 3 33 7 59 10 530
2017 Other services to the public 22 14 16 2 3 34 9 63 9 234
2017 None of the above 12 15 17 2 3 43 8 56 10 753
2014 Client contact centre 16 19 19 2 3 35 7 60 8 658
2014 Compliance, inspection and enforcement 16 13 19 1 5 35 11 53 11 82
2014 Communications or public affairs 8 14 14 3 1 51 9 54 10 356
2014 Access to information and privacy 15 24 14 5 0 36 7 68 8 45
2014 Security 17 15 19 5 4 32 8 54 15 170
2014 Science and technology 7 17 22 1 2 40 10 49 8 133
2014 Library services 12 15 8 0 4 54 6 69 10 26
2014 Legal services 19 4 23 0 4 40 9 46 8 22
2014 Administration and operations 17 19 20 2 4 31 8 58 9 1538
2014 Human resources 19 21 16 2 2 33 8 67 6 522
2014 Financial management 17 18 15 2 2 39 6 64 8 558
2014 Procurement 16 17 22 3 2 33 7 56 8 1016
2014 Real property 17 18 25 3 3 27 7 53 9 1645
2014 Materiel management 19 22 27 3 6 12 12 53 11 68
2014 Information management 17 16 24 2 3 31 7 55 7 280
2014 Information technology 14 17 19 1 2 39 8 58 5 517
2014 Internal audit 4 20 19 0 0 44 13 57 0 49
2014 Evaluation 21 7 18 7 13 31 3 42 31 29
2014 Other services to the public 12 15 18 2 2 42 8 55 9 277
2014 None of the above 9 16 17 3 2 44 9 52 10 825

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 35 18 3 2 11 1 75 5 655
2018 Compliance, inspection and enforcement 20 37 22 4 4 12 0 65 10 65
2018 Communications or public affairs 19 35 18 3 2 22 1 70 6 330
2018 Access to information and privacy 29 38 18 2 4 10 0 74 6 58
2018 Security 27 32 26 5 2 8 0 64 8 208
2018 Science and technology 19 43 18 6 0 11 3 71 7 81
2018 Library services 24 25 15 0 0 36 0 76 0 20
2018 Legal services 32 29 11 5 0 24 0 80 6 21
2018 Administration and operations 32 33 18 2 3 10 2 74 6 1528
2018 Human resources 29 35 17 4 3 11 1 73 7 551
2018 Financial management 32 38 16 2 2 8 1 78 5 540
2018 Procurement 38 31 17 3 1 9 1 76 5 1128
2018 Real property 31 33 21 3 3 9 1 71 6 1115
2018 Materiel management 41 28 18 3 3 6 1 75 6 60
2018 Information management 36 32 13 3 4 11 1 77 7 237
2018 Information technology 31 33 19 3 2 11 1 73 6 409
2018 Internal audit 36 25 8 2 2 27 0 84 5 54
2018 Evaluation 15 40 7 0 0 34 4 88 0 27
2018 Data sciences 31 18 24 0 0 26 0 67 0 30
2018 Policy 23 32 19 6 2 19 0 67 10 151
2018 Project management 30 34 14 4 3 14 0 75 9 571
2018 Other services to the public 37 27 19 3 1 13 1 75 4 242
2018 None of the above 24 29 17 4 3 21 1 69 10 605
2017 Client contact centre 24 32 15 2 3 22 2 74 7 496
2017 Compliance, inspection and enforcement 31 36 23 4 2 4 0 70 6 51
2017 Communications or public affairs 23 31 14 2 1 28 2 76 4 253
2017 Access to information and privacy 32 36 13 3 3 8 5 78 6 37
2017 Security 30 27 21 2 5 13 2 67 9 182
2017 Science and technology 21 36 19 5 1 15 3 70 7 105
2017 Library services 41 6 13 0 0 35 6 78 0 16
2017 Legal services 31 32 6 6 6 20 0 78 15 19
2017 Administration and operations 32 34 14 2 2 13 2 78 6 1487
2017 Human resources 34 36 14 3 1 11 2 80 4 505
2017 Financial management 31 37 15 2 3 11 2 78 5 533
2017 Procurement 37 33 14 3 2 10 1 79 5 1025
2017 Real property 31 33 16 4 3 12 1 74 8 1155
2017 Materiel management 30 44 13 2 5 5 2 79 8 52
2017 Information management 27 34 18 3 2 13 2 72 6 210
2017 Information technology 33 36 12 1 2 14 2 82 4 393
2017 Internal audit 33 32 10 0 3 20 3 84 3 40
2017 Evaluation 26 33 16 0 0 16 8 79 0 12
2017 Data sciences 27 43 4 4 0 22 0 89 6 19
2017 Policy 27 31 17 6 5 13 1 68 13 124
2017 Project management 31 33 16 4 2 12 1 75 7 529
2017 Other services to the public 31 22 16 2 3 23 2 72 6 234
2017 None of the above 24 30 16 2 3 23 2 72 7 752
2014 Client contact centre 24 31 18 2 3 20 2 71 6 658
2014 Compliance, inspection and enforcement 26 29 17 0 6 19 2 70 8 82
2014 Communications or public affairs 18 36 16 2 0 28 1 75 3 356
2014 Access to information and privacy 28 37 14 5 0 12 5 78 5 45
2014 Security 30 26 16 4 5 18 2 69 10 170
2014 Science and technology 20 40 16 1 4 19 1 74 7 132
2014 Library services 16 34 15 0 4 30 0 72 6 26
2014 Legal services 27 13 14 4 0 36 5 68 7 22
2014 Administration and operations 27 31 19 3 3 15 2 70 7 1540
2014 Human resources 31 35 15 2 2 14 1 78 5 523
2014 Financial management 28 36 14 2 2 16 2 78 5 559
2014 Procurement 31 30 19 2 2 15 2 73 5 1016
2014 Real property 28 30 20 4 2 14 1 69 7 1646
2014 Materiel management 26 31 20 5 4 9 4 65 11 68
2014 Information management 26 28 23 2 1 18 1 67 4 280
2014 Information technology 27 33 17 2 1 18 2 75 4 516
2014 Internal audit 24 33 23 2 0 17 2 70 3 49
2014 Evaluation 21 28 17 7 13 14 0 57 23 29
2014 Other services to the public 27 30 18 1 1 21 1 73 3 277
2014 None of the above 18 30 17 4 2 27 2 69 8 825
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 29 12 2 4 1 0 82 6 653
2018 Compliance, inspection and enforcement 47 42 6 2 3 0 0 90 5 66
2018 Communications or public affairs 57 29 7 3 2 2 0 88 6 329
2018 Access to information and privacy 44 28 10 7 9 0 2 73 16 58
2018 Security 47 29 13 5 5 1 0 77 10 207
2018 Science and technology 45 33 12 5 4 2 0 80 9 81
2018 Library services 42 25 24 5 5 0 0 67 9 21
2018 Legal services 33 37 5 19 0 5 0 74 20 21
2018 Administration and operations 55 27 10 3 4 1 0 83 7 1517
2018 Human resources 57 26 9 3 3 1 0 85 6 548
2018 Financial management 54 28 6 6 5 1 0 83 11 540
2018 Procurement 60 25 8 4 2 1 0 86 6 1125
2018 Real property 53 27 12 3 6 0 0 80 9 1109
2018 Materiel management 46 35 4 1 7 5 0 86 9 57
2018 Information management 56 25 12 2 4 0 0 81 7 239
2018 Information technology 58 28 7 3 4 0 0 86 7 408
2018 Internal audit 64 23 5 2 2 4 0 91 4 52
2018 Evaluation 51 31 7 8 4 0 0 81 11 26
2018 Data sciences 63 25 9 0 3 0 0 88 3 30
2018 Policy 64 21 6 2 6 1 1 87 8 152
2018 Project management 50 28 12 5 4 2 0 80 8 571
2018 Other services to the public 51 29 12 2 3 2 0 83 5 235
2018 None of the above 48 27 13 4 5 3 1 78 9 605
2017 Client contact centre 48 29 13 5 3 1 0 78 8 496
2017 Compliance, inspection and enforcement 61 17 6 6 8 2 0 80 14 50
2017 Communications or public affairs 56 23 9 5 3 4 0 83 8 253
2017 Access to information and privacy 54 19 11 3 8 6 0 78 11 37
2017 Security 48 27 12 6 7 1 0 76 12 182
2017 Science and technology 48 34 9 2 6 2 0 83 8 105
2017 Library services 64 24 0 6 0 0 6 94 6 16
2017 Legal services 59 36 6 0 0 0 0 94 0 20
2017 Administration and operations 59 22 10 3 4 2 0 82 7 1490
2017 Human resources 63 23 8 3 1 1 0 87 5 505
2017 Financial management 54 26 11 2 5 1 1 82 7 534
2017 Procurement 59 23 10 3 4 1 0 83 7 1024
2017 Real property 55 25 10 4 4 2 0 82 8 1158
2017 Materiel management 50 26 5 5 9 5 0 80 15 52
2017 Information management 52 26 10 4 5 2 0 80 10 212
2017 Information technology 57 25 8 3 4 3 0 84 7 392
2017 Internal audit 61 30 5 5 0 0 0 90 5 40
2017 Evaluation 59 16 17 0 8 0 0 75 8 12
2017 Data sciences 74 13 8 4 0 0 0 87 4 19
2017 Policy 62 25 2 4 6 1 0 88 10 124
2017 Project management 56 27 9 3 4 2 0 84 7 530
2017 Other services to the public 60 22 10 2 5 2 0 83 7 234
2017 None of the above 49 29 9 4 6 3 1 81 10 754

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 43 13 7 3 3 0 76 10 657
2018 Compliance, inspection and enforcement 26 40 20 6 4 4 0 69 10 66
2018 Communications or public affairs 22 48 13 9 4 4 0 73 14 331
2018 Access to information and privacy 28 40 23 4 3 2 0 69 7 58
2018 Security 35 39 14 7 2 2 1 76 10 209
2018 Science and technology 21 53 17 4 4 1 0 74 8 82
2018 Library services 37 33 20 6 5 0 0 69 10 21
2018 Legal services 18 38 30 0 9 5 0 59 10 21
2018 Administration and operations 39 38 13 5 3 1 0 78 8 1529
2018 Human resources 33 42 16 5 2 2 0 77 7 553
2018 Financial management 38 41 9 5 3 3 0 83 8 539
2018 Procurement 38 43 11 4 2 1 0 82 6 1124
2018 Real property 33 40 15 6 3 2 0 75 9 1117
2018 Materiel management 35 39 15 3 6 3 0 76 9 60
2018 Information management 37 41 13 3 3 3 0 80 7 241
2018 Information technology 35 40 16 4 3 2 0 76 8 412
2018 Internal audit 49 31 9 3 2 6 0 86 5 54
2018 Evaluation 15 44 23 11 0 7 0 64 12 27
2018 Data sciences 36 42 14 3 0 6 0 82 3 29
2018 Policy 31 39 18 7 3 2 0 72 10 153
2018 Project management 31 43 14 6 4 3 0 76 10 574
2018 Other services to the public 33 37 15 8 5 3 0 72 12 240
2018 None of the above 27 39 17 7 6 4 0 69 13 609
2017 Client contact centre 17 38 21 9 7 8 0 60 18 495
2017 Compliance, inspection and enforcement 19 47 17 2 10 5 0 69 13 50
2017 Communications or public affairs 19 49 10 13 5 4 0 71 19 253
2017 Access to information and privacy 21 32 33 6 3 6 0 56 9 37
2017 Security 26 42 16 7 3 6 0 72 10 182
2017 Science and technology 17 38 21 9 9 7 0 59 19 105
2017 Library services 27 47 7 13 6 0 0 74 19 15
2017 Legal services 18 45 21 0 11 5 0 66 11 20
2017 Administration and operations 28 39 17 7 5 4 0 70 12 1483
2017 Human resources 29 41 16 7 1 5 1 74 9 505
2017 Financial management 27 48 13 6 2 3 0 78 8 534
2017 Procurement 30 38 17 7 4 4 0 71 12 1024
2017 Real property 24 42 18 7 4 5 0 70 12 1158
2017 Materiel management 28 37 13 10 7 5 0 68 18 52
2017 Information management 26 35 21 5 5 8 0 67 11 212
2017 Information technology 24 46 17 7 2 4 1 73 9 393
2017 Internal audit 20 52 15 5 2 5 0 76 8 40
2017 Evaluation 8 51 17 8 0 16 0 70 10 12
2017 Data sciences 13 66 9 4 4 4 0 82 9 19
2017 Policy 31 35 11 13 5 5 0 69 20 124
2017 Project management 23 44 16 9 4 5 0 70 14 530
2017 Other services to the public 20 35 18 11 7 9 0 61 20 233
2017 None of the above 16 38 19 11 8 8 0 58 21 751

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 41 16 10 8 2 0 65 18 656
2018 Compliance, inspection and enforcement 20 36 19 16 9 0 0 55 25 66
2018 Communications or public affairs 17 35 23 15 8 1 1 53 24 330
2018 Access to information and privacy 16 44 19 10 11 0 0 60 21 58
2018 Security 21 34 16 16 8 4 1 57 26 208
2018 Science and technology 16 41 19 14 8 1 0 59 22 82
2018 Library services 32 28 31 5 0 5 0 63 5 21
2018 Legal services 14 39 13 15 15 5 0 55 31 21
2018 Administration and operations 29 35 16 11 7 2 0 65 19 1532
2018 Human resources 27 37 20 9 4 2 0 66 13 551
2018 Financial management 25 39 15 9 8 4 1 67 18 542
2018 Procurement 32 39 15 9 5 1 0 71 14 1129
2018 Real property 24 38 20 11 6 1 0 62 18 1118
2018 Materiel management 22 38 20 7 10 3 0 62 17 59
2018 Information management 29 40 15 9 5 2 0 71 14 240
2018 Information technology 27 33 20 11 7 2 0 61 19 415
2018 Internal audit 33 45 5 5 5 6 0 83 11 54
2018 Evaluation 19 27 27 15 4 8 0 50 21 26
2018 Data sciences 18 49 16 6 3 9 0 73 9 30
2018 Policy 17 47 11 16 7 1 0 65 23 153
2018 Project management 20 39 19 15 7 1 0 59 22 573
2018 Other services to the public 26 35 17 13 9 1 0 61 22 242
2018 None of the above 22 31 17 16 11 2 0 55 27 610
2017 Client contact centre 13 34 23 14 12 3 0 48 28 495
2017 Compliance, inspection and enforcement 15 46 15 14 8 3 0 62 22 51
2017 Communications or public affairs 12 35 19 21 9 4 0 49 32 253
2017 Access to information and privacy 10 35 32 9 13 0 0 46 22 37
2017 Security 15 35 18 17 12 2 0 51 30 182
2017 Science and technology 14 38 24 10 12 1 0 53 23 105
2017 Library services 17 48 23 6 6 0 0 65 11 16
2017 Legal services 29 25 10 21 11 5 0 56 33 20
2017 Administration and operations 19 38 19 12 11 2 0 57 23 1488
2017 Human resources 19 47 17 12 4 2 0 67 16 505
2017 Financial management 17 44 19 11 7 2 0 62 18 533
2017 Procurement 23 42 17 11 5 2 0 66 17 1023
2017 Real property 16 42 19 12 8 2 0 60 21 1160
2017 Materiel management 13 51 14 10 12 0 0 63 23 52
2017 Information management 16 45 23 6 9 1 0 62 15 212
2017 Information technology 18 45 19 11 5 2 0 64 17 392
2017 Internal audit 18 60 13 7 3 0 0 77 10 40
2017 Evaluation 25 41 8 9 8 8 0 73 18 12
2017 Data sciences 35 40 13 0 13 0 0 74 13 19
2017 Policy 13 41 15 16 14 2 0 54 31 124
2017 Project management 16 42 17 15 8 3 0 59 24 530
2017 Other services to the public 17 32 22 16 11 2 0 50 28 234
2017 None of the above 14 31 22 17 14 2 0 46 31 753

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 19 25 17 17 0 2 40 35 655
2018 Compliance, inspection and enforcement 19 31 16 17 16 0 0 51 33 66
2018 Communications or public affairs 16 23 25 19 17 0 0 39 36 331
2018 Access to information and privacy 18 24 20 16 20 0 2 43 37 57
2018 Security 21 19 20 13 22 1 3 42 37 207
2018 Science and technology 15 22 29 19 14 0 0 38 33 81
2018 Library services 31 10 34 5 15 0 5 44 21 21
2018 Legal services 14 28 15 5 32 0 5 45 40 21
2018 Administration and operations 21 24 22 15 17 0 2 46 32 1533
2018 Human resources 18 23 21 17 19 0 1 42 36 554
2018 Financial management 20 24 25 14 15 1 2 45 30 540
2018 Procurement 20 23 24 14 18 0 1 43 32 1128
2018 Real property 13 25 27 14 19 0 1 39 34 1115
2018 Materiel management 22 28 23 12 13 0 1 51 26 59
2018 Information management 19 28 25 17 10 0 1 47 27 239
2018 Information technology 20 27 23 14 14 0 1 48 29 413
2018 Internal audit 27 28 19 9 17 0 0 55 25 54
2018 Evaluation 11 23 23 12 27 4 0 36 41 26
2018 Data sciences 28 13 25 15 18 0 0 41 34 30
2018 Policy 19 21 20 18 22 0 0 40 40 152
2018 Project management 17 27 24 12 18 0 1 44 31 576
2018 Other services to the public 19 22 26 18 14 0 1 41 33 241
2018 None of the above 16 23 23 13 20 1 3 41 35 611
2017 Client contact centre 20 19 20 17 21 1 3 41 39 496
2017 Compliance, inspection and enforcement 17 25 21 19 18 0 0 42 37 51
2017 Communications or public affairs 14 28 21 14 21 0 2 43 35 252
2017 Access to information and privacy 22 18 13 17 27 0 3 42 45 37
2017 Security 18 22 16 16 25 1 2 41 42 179
2017 Science and technology 11 31 24 21 8 2 2 44 31 105
2017 Library services 23 36 12 12 12 0 6 63 25 16
2017 Legal services 19 24 22 15 21 0 0 43 35 20
2017 Administration and operations 19 22 20 16 20 0 3 43 37 1488
2017 Human resources 13 18 21 16 27 0 5 33 45 506
2017 Financial management 17 25 23 16 15 1 2 44 32 533
2017 Procurement 18 25 18 16 21 0 2 43 38 1024
2017 Real property 18 23 20 15 21 0 2 42 38 1157
2017 Materiel management 40 9 17 11 23 0 0 48 34 52
2017 Information management 23 23 19 15 15 0 5 48 32 212
2017 Information technology 24 26 19 12 16 1 2 52 29 391
2017 Internal audit 20 28 27 3 20 3 0 49 23 40
2017 Evaluation 42 25 0 16 17 0 0 67 33 12
2017 Data sciences 23 21 8 9 38 0 0 45 47 19
2017 Policy 15 20 22 21 20 0 2 36 42 124
2017 Project management 20 25 21 15 18 1 1 45 34 526
2017 Other services to the public 15 23 25 15 20 0 2 39 36 233
2017 None of the above 20 20 22 15 20 0 3 41 36 753

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 21 30 13 9 0 1 47 23 657
2018 Compliance, inspection and enforcement 18 41 19 13 9 0 0 59 22 65
2018 Communications or public affairs 10 22 31 20 17 0 0 32 37 329
2018 Access to information and privacy 21 16 26 21 16 0 0 37 37 57
2018 Security 19 25 30 14 10 1 1 45 25 208
2018 Science and technology 15 20 37 15 13 0 0 35 28 80
2018 Library services 23 34 24 0 19 0 0 57 19 21
2018 Legal services 24 14 20 23 19 0 0 38 42 21
2018 Administration and operations 20 29 27 13 9 0 1 50 23 1532
2018 Human resources 15 25 27 20 12 0 0 41 32 553
2018 Financial management 16 27 30 18 9 0 1 43 27 544
2018 Procurement 18 26 30 16 10 0 0 45 25 1129
2018 Real property 13 26 32 16 12 0 0 40 28 1113
2018 Materiel management 24 21 25 18 12 0 0 45 30 60
2018 Information management 30 27 27 9 6 0 0 58 15 238
2018 Information technology 18 26 32 14 9 0 0 44 24 412
2018 Internal audit 30 28 24 12 5 0 0 59 17 54
2018 Evaluation 11 37 19 16 12 4 0 51 29 26
2018 Data sciences 23 20 36 20 0 0 0 44 20 30
2018 Policy 13 30 32 16 10 0 0 43 26 152
2018 Project management 13 19 31 22 14 0 0 33 36 577
2018 Other services to the public 23 23 25 18 10 0 1 46 29 240
2018 None of the above 15 25 27 18 14 0 1 40 32 611
2017 Client contact centre 21 21 26 19 12 0 2 42 32 496
2017 Compliance, inspection and enforcement 17 26 38 13 4 0 2 44 17 51
2017 Communications or public affairs 8 23 30 18 21 0 0 31 39 253
2017 Access to information and privacy 8 33 14 24 16 0 6 43 42 37
2017 Security 20 27 29 16 7 0 0 47 24 182
2017 Science and technology 9 25 30 15 21 1 0 34 35 105
2017 Library services 23 30 23 12 11 0 0 54 23 16
2017 Legal services 25 29 21 9 15 0 0 54 25 20
2017 Administration and operations 19 25 27 15 13 0 1 45 28 1488
2017 Human resources 13 23 27 23 14 0 1 36 37 504
2017 Financial management 17 28 29 12 12 1 1 46 25 534
2017 Procurement 18 26 29 17 9 0 1 44 27 1025
2017 Real property 14 25 29 18 13 0 1 40 31 1159
2017 Materiel management 27 35 16 10 11 0 0 63 21 52
2017 Information management 25 28 23 13 8 0 3 55 21 211
2017 Information technology 20 31 25 15 9 0 1 51 24 391
2017 Internal audit 20 42 22 7 8 0 0 62 15 40
2017 Evaluation 16 43 32 8 0 0 0 59 8 12
2017 Data sciences 28 38 13 17 4 0 0 66 21 19
2017 Policy 11 22 33 22 12 1 0 33 34 124
2017 Project management 13 23 32 16 13 0 1 37 30 529
2017 Other services to the public 18 29 22 14 15 1 1 48 29 234
2017 None of the above 14 20 27 19 18 0 1 35 37 751

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 26 20 14 8 0 3 57 23 651
2018 Compliance, inspection and enforcement 30 35 21 9 4 0 0 66 14 66
2018 Communications or public affairs 13 27 27 16 16 0 1 40 32 328
2018 Access to information and privacy 22 15 22 25 16 0 0 37 41 57
2018 Security 27 26 26 13 4 1 2 55 18 204
2018 Science and technology 24 26 35 11 5 0 0 49 16 81
2018 Library services 43 9 19 5 19 0 5 55 25 21
2018 Legal services 24 29 5 23 14 0 5 55 39 21
2018 Administration and operations 26 31 22 12 7 1 2 58 20 1523
2018 Human resources 21 26 28 15 9 0 1 47 25 553
2018 Financial management 21 26 28 17 7 0 1 48 24 541
2018 Procurement 22 30 25 14 8 0 1 52 23 1126
2018 Real property 16 33 28 14 8 0 1 49 22 1111
2018 Materiel management 35 28 15 15 7 0 0 63 22 60
2018 Information management 35 31 18 9 5 0 1 67 15 237
2018 Information technology 23 30 25 14 7 0 1 53 21 413
2018 Internal audit 27 27 31 10 5 0 0 54 16 54
2018 Evaluation 15 34 19 12 12 4 4 53 26 26
2018 Data sciences 26 36 15 20 0 0 3 64 21 30
2018 Policy 18 29 28 15 10 0 0 48 25 151
2018 Project management 15 26 28 19 11 0 1 41 30 575
2018 Other services to the public 31 23 21 16 7 0 2 55 24 242
2018 None of the above 20 24 22 17 14 1 3 45 31 608
2017 Client contact centre 24 23 23 17 10 0 3 49 27 494
2017 Compliance, inspection and enforcement 22 37 21 12 4 0 4 62 16 51
2017 Communications or public affairs 10 23 29 16 21 0 1 34 37 252
2017 Access to information and privacy 11 25 30 18 11 0 6 38 31 37
2017 Security 27 26 25 9 9 1 3 56 19 181
2017 Science and technology 13 26 37 13 11 0 0 38 25 104
2017 Library services 29 24 23 12 6 0 6 57 18 16
2017 Legal services 38 10 27 9 15 0 0 48 25 20
2017 Administration and operations 23 27 24 13 11 1 2 51 24 1490
2017 Human resources 20 27 26 14 12 0 1 48 26 503
2017 Financial management 20 29 25 14 9 1 2 51 24 533
2017 Procurement 20 29 26 15 8 0 1 51 23 1025
2017 Real property 18 32 25 14 9 0 2 51 24 1158
2017 Materiel management 38 27 12 14 7 0 2 66 21 52
2017 Information management 31 25 20 12 7 0 5 59 20 210
2017 Information technology 22 31 21 15 10 0 1 53 25 391
2017 Internal audit 18 55 17 3 8 0 0 73 10 40
2017 Evaluation 26 25 49 0 0 0 0 51 0 12
2017 Data sciences 49 21 9 13 9 0 0 70 21 19
2017 Policy 9 27 27 20 15 1 1 37 36 124
2017 Project management 16 27 31 15 9 0 1 44 25 528
2017 Other services to the public 29 22 19 13 13 1 5 53 27 233
2017 None of the above 16 23 23 18 16 0 3 40 36 751

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 19 22 20 13 1 2 44 34 654
2018 Compliance, inspection and enforcement 22 34 22 12 11 0 0 56 23 66
2018 Communications or public affairs 11 21 26 19 20 2 2 33 40 328
2018 Access to information and privacy 25 19 18 13 23 0 2 45 36 57
2018 Security 17 21 27 18 15 1 1 39 34 208
2018 Science and technology 18 16 28 17 18 0 3 35 37 80
2018 Library services 28 24 10 5 29 5 0 55 35 21
2018 Legal services 15 10 16 15 40 5 0 26 58 20
2018 Administration and operations 23 26 22 14 12 1 2 51 27 1524
2018 Human resources 19 24 23 18 14 1 2 44 33 552
2018 Financial management 21 26 26 16 9 0 1 48 25 536
2018 Procurement 22 24 25 16 11 1 1 47 27 1125
2018 Real property 16 25 27 18 12 1 1 42 31 1104
2018 Materiel management 25 23 16 20 16 0 0 48 36 59
2018 Information management 25 31 21 11 10 0 2 57 22 240
2018 Information technology 17 23 24 21 13 0 1 41 35 413
2018 Internal audit 28 35 15 9 12 0 0 64 21 54
2018 Evaluation 12 26 23 15 15 4 4 41 34 26
2018 Data sciences 23 30 18 23 6 0 0 53 29 30
2018 Policy 21 17 30 18 11 1 3 40 30 150
2018 Project management 14 23 26 20 16 1 1 37 36 576
2018 Other services to the public 30 20 15 21 12 1 2 51 34 240
2018 None of the above 20 22 21 18 17 1 1 43 36 607
2017 Client contact centre 18 18 23 21 18 1 2 37 40 495
2017 Compliance, inspection and enforcement 24 25 23 14 10 0 4 51 25 51
2017 Communications or public affairs 14 23 15 22 24 0 2 38 47 253
2017 Access to information and privacy 11 24 14 27 21 0 3 37 49 37
2017 Security 18 22 25 18 14 1 2 41 33 182
2017 Science and technology 10 23 31 18 17 1 0 33 36 104
2017 Library services 29 6 25 6 22 6 6 40 32 16
2017 Legal services 25 15 26 0 30 0 5 41 31 20
2017 Administration and operations 22 23 20 16 15 2 3 47 32 1484
2017 Human resources 15 23 27 18 14 1 3 39 33 504
2017 Financial management 20 25 26 15 12 1 2 46 27 535
2017 Procurement 21 24 23 18 12 0 2 46 30 1022
2017 Real property 16 22 23 21 15 1 2 39 36 1159
2017 Materiel management 21 28 25 9 18 0 0 49 26 52
2017 Information management 23 22 20 18 12 2 2 48 31 212
2017 Information technology 16 32 21 18 11 0 2 49 29 391
2017 Internal audit 18 32 25 20 5 0 0 50 25 40
2017 Evaluation 10 49 17 24 0 0 0 59 24 12
2017 Data sciences 44 26 13 8 9 0 0 70 17 19
2017 Policy 19 17 24 20 19 0 1 36 40 123
2017 Project management 16 24 25 19 14 1 2 41 34 530
2017 Other services to the public 21 21 23 15 14 2 4 45 31 232
2017 None of the above 17 18 19 20 23 1 2 36 44 752

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 21 13 8 3 0 5 75 12 652
2018 Compliance, inspection and enforcement 62 22 5 4 3 0 4 88 7 65
2018 Communications or public affairs 26 28 22 11 12 0 2 54 23 329
2018 Access to information and privacy 45 29 9 3 5 0 9 81 9 57
2018 Security 49 21 12 4 4 1 8 77 9 207
2018 Science and technology 40 26 16 6 6 1 4 70 13 81
2018 Library services 57 5 14 9 6 0 9 68 16 21
2018 Legal services 48 24 9 0 9 0 9 80 10 21
2018 Administration and operations 51 21 11 5 4 0 8 79 9 1531
2018 Human resources 46 22 15 6 4 0 8 74 10 550
2018 Financial management 43 27 16 7 3 1 4 73 11 543
2018 Procurement 46 24 15 6 4 0 4 74 10 1131
2018 Real property 40 27 18 7 4 0 4 70 12 1110
2018 Materiel management 57 12 11 8 1 0 11 77 11 60
2018 Information management 62 15 10 2 3 0 7 83 6 237
2018 Information technology 47 23 14 5 5 0 6 75 11 412
2018 Internal audit 56 23 8 4 5 0 3 82 9 54
2018 Evaluation 49 12 16 4 7 4 7 69 13 26
2018 Data sciences 59 29 9 0 3 0 0 88 3 30
2018 Policy 39 25 22 5 5 0 5 67 10 151
2018 Project management 31 30 20 10 5 0 3 64 16 574
2018 Other services to the public 43 19 18 6 8 0 6 66 15 241
2018 None of the above 36 20 16 12 8 1 6 61 21 610
2017 Client contact centre 42 20 15 8 5 1 9 68 14 494
2017 Compliance, inspection and enforcement 44 28 15 4 2 0 7 77 6 51
2017 Communications or public affairs 19 27 19 13 16 0 4 49 31 252
2017 Access to information and privacy 31 16 16 0 3 3 31 71 4 36
2017 Security 46 20 14 4 2 1 14 77 6 180
2017 Science and technology 29 34 15 8 9 1 5 67 17 105
2017 Library services 48 29 0 0 6 0 17 93 7 16
2017 Legal services 47 17 0 0 16 0 20 80 20 19
2017 Administration and operations 43 23 14 5 5 1 10 74 10 1487
2017 Human resources 42 19 16 7 3 0 11 70 12 501
2017 Financial management 39 30 13 5 5 1 8 75 11 534
2017 Procurement 40 27 15 7 3 1 7 73 11 1022
2017 Real property 37 28 14 7 6 0 7 70 14 1156
2017 Materiel management 51 21 12 3 2 2 9 80 6 52
2017 Information management 51 19 11 3 4 0 12 79 8 210
2017 Information technology 43 26 12 6 5 1 7 75 11 389
2017 Internal audit 33 45 17 5 0 0 0 78 5 40
2017 Evaluation 43 25 8 0 0 0 25 90 0 12
2017 Data sciences 45 21 13 0 21 0 0 66 21 19
2017 Policy 36 21 20 10 8 1 4 60 19 123
2017 Project management 38 25 16 10 6 0 7 67 16 527
2017 Other services to the public 44 17 17 5 7 1 9 68 13 233
2017 None of the above 32 22 19 10 10 0 8 58 21 752

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 26 20 9 7 1 1 63 16 651
2018 Compliance, inspection and enforcement 29 29 24 8 10 0 0 58 18 66
2018 Communications or public affairs 24 31 22 15 8 0 0 55 23 330
2018 Access to information and privacy 40 30 19 4 5 0 2 71 9 57
2018 Security 35 30 14 6 12 1 3 67 19 207
2018 Science and technology 34 23 28 6 9 0 0 57 15 81
2018 Library services 52 9 19 15 5 0 0 62 20 21
2018 Legal services 19 28 30 5 14 0 5 49 20 21
2018 Administration and operations 36 28 18 9 8 0 1 65 17 1527
2018 Human resources 39 26 20 10 5 0 1 65 14 552
2018 Financial management 31 26 25 10 8 0 0 57 18 542
2018 Procurement 33 26 21 11 7 0 1 60 18 1126
2018 Real property 29 28 23 11 7 1 1 58 18 1111
2018 Materiel management 36 15 26 7 11 1 4 54 19 60
2018 Information management 44 27 17 7 3 0 1 73 10 237
2018 Information technology 38 28 18 10 6 0 1 66 16 412
2018 Internal audit 48 21 22 4 5 0 0 69 9 54
2018 Evaluation 15 35 23 15 7 4 0 52 24 26
2018 Data sciences 38 30 26 3 3 0 0 68 6 30
2018 Policy 28 28 29 8 6 0 1 56 15 152
2018 Project management 24 27 26 12 10 1 0 52 22 575
2018 Other services to the public 37 25 21 8 9 0 1 63 16 240
2018 None of the above 30 24 23 10 12 1 1 55 22 608
2017 Client contact centre 31 28 23 9 7 0 2 60 17 494
2017 Compliance, inspection and enforcement 29 34 25 8 4 0 0 63 11 51
2017 Communications or public affairs 24 27 26 16 7 0 0 51 22 253
2017 Access to information and privacy 28 21 9 18 13 3 8 55 35 37
2017 Security 29 31 19 9 11 1 1 61 20 181
2017 Science and technology 19 34 26 10 9 1 1 55 19 105
2017 Library services 29 53 6 6 6 0 0 83 12 16
2017 Legal services 45 4 26 10 15 0 0 49 25 20
2017 Administration and operations 31 29 23 9 7 0 1 61 16 1487
2017 Human resources 37 30 20 9 4 0 0 67 14 501
2017 Financial management 25 32 23 12 7 0 1 58 19 535
2017 Procurement 31 28 22 12 6 0 1 60 18 1020
2017 Real property 25 35 24 10 5 0 1 61 15 1157
2017 Materiel management 29 34 25 3 9 0 0 63 12 52
2017 Information management 33 37 15 6 6 1 2 72 13 212
2017 Information technology 29 37 18 8 6 0 1 68 14 391
2017 Internal audit 41 34 13 10 3 0 0 75 12 40
2017 Evaluation 51 49 0 0 0 0 0 100 0 12
2017 Data sciences 18 30 21 5 25 0 0 48 31 19
2017 Policy 23 31 26 8 12 0 0 54 20 124
2017 Project management 29 31 22 11 7 0 0 60 18 523
2017 Other services to the public 38 25 19 9 7 1 1 64 16 233
2017 None of the above 29 28 23 11 8 0 1 58 19 751

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 34 23 10 4 1 1 62 15 653
2018 Compliance, inspection and enforcement 22 37 25 13 3 0 0 59 16 64
2018 Communications or public affairs 21 31 29 14 5 0 0 52 19 327
2018 Access to information and privacy 33 29 22 12 2 0 2 63 14 58
2018 Security 26 33 23 11 4 1 1 61 15 210
2018 Science and technology 33 25 24 14 1 1 1 60 16 82
2018 Library services 32 23 29 15 0 0 0 56 15 21
2018 Legal services 20 19 19 28 9 5 0 41 39 21
2018 Administration and operations 30 32 23 8 4 1 2 64 13 1513
2018 Human resources 26 33 24 8 6 1 2 61 14 556
2018 Financial management 27 34 25 9 4 1 1 62 13 535
2018 Procurement 29 34 21 9 4 0 2 65 13 1127
2018 Real property 21 36 24 11 7 1 1 58 18 1113
2018 Materiel management 25 32 29 6 7 1 0 58 13 59
2018 Information management 34 31 24 6 4 0 1 66 10 241
2018 Information technology 23 35 24 11 6 1 1 58 18 411
2018 Internal audit 35 32 21 8 4 0 0 67 12 53
2018 Evaluation 22 26 23 14 7 4 4 52 23 27
2018 Data sciences 33 24 22 16 6 0 0 57 21 30
2018 Policy 21 31 23 14 7 0 3 54 22 151
2018 Project management 18 32 26 16 6 1 1 51 22 574
2018 Other services to the public 28 30 23 9 6 2 2 61 16 242
2018 None of the above 25 27 24 15 7 1 1 53 22 600
2017 Client contact centre 30 29 22 9 7 1 3 61 16 493
2017 Compliance, inspection and enforcement 25 40 8 18 8 0 2 67 26 51
2017 Communications or public affairs 21 31 28 9 10 1 0 53 19 252
2017 Access to information and privacy 30 32 8 13 5 0 12 70 21 37
2017 Security 28 30 20 13 6 1 3 60 20 180
2017 Science and technology 16 38 26 11 6 1 2 56 17 104
2017 Library services 23 36 30 0 6 0 6 63 6 16
2017 Legal services 29 31 5 26 5 5 0 62 32 20
2017 Administration and operations 28 31 20 11 6 1 2 61 18 1483
2017 Human resources 30 35 20 8 6 0 2 66 14 502
2017 Financial management 25 34 24 9 4 1 3 61 14 532
2017 Procurement 30 34 20 9 5 1 1 65 14 1019
2017 Real property 25 34 23 11 5 1 1 60 17 1158
2017 Materiel management 26 34 23 3 12 0 2 61 16 52
2017 Information management 30 31 20 8 6 1 4 64 15 212
2017 Information technology 28 33 22 8 7 1 2 63 15 390
2017 Internal audit 25 32 30 7 3 0 3 59 10 40
2017 Evaluation 16 34 33 17 0 0 0 51 17 12
2017 Data sciences 27 30 21 0 21 0 0 58 21 19
2017 Policy 18 33 28 11 8 0 2 52 20 124
2017 Project management 20 36 24 13 6 1 1 56 20 524
2017 Other services to the public 31 29 19 12 5 2 2 62 18 233
2017 None of the above 25 29 22 12 8 2 3 56 21 748

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 27 24 14 6 0 1 55 21 655
2018 Compliance, inspection and enforcement 31 33 20 14 3 0 0 64 16 65
2018 Communications or public affairs 17 28 31 17 6 1 1 46 23 327
2018 Access to information and privacy 27 23 19 26 5 0 0 50 31 58
2018 Security 24 28 25 14 8 1 1 53 22 210
2018 Science and technology 32 33 17 14 2 1 1 66 17 82
2018 Library services 31 25 29 15 0 0 0 56 15 21
2018 Legal services 24 24 20 19 9 5 0 50 29 21
2018 Administration and operations 22 31 25 12 8 1 1 54 20 1517
2018 Human resources 20 27 28 16 8 0 1 48 24 556
2018 Financial management 22 30 27 14 7 0 0 52 21 537
2018 Procurement 23 33 24 12 7 0 1 57 19 1125
2018 Real property 16 32 26 17 8 1 0 49 25 1113
2018 Materiel management 21 28 32 9 10 0 0 49 19 58
2018 Information management 27 30 23 11 6 0 2 59 18 240
2018 Information technology 19 26 21 21 12 0 1 46 33 412
2018 Internal audit 33 34 14 16 4 0 0 67 19 53
2018 Evaluation 26 23 29 11 4 0 7 53 16 27
2018 Data sciences 26 15 32 16 9 3 0 43 25 30
2018 Policy 16 29 24 19 8 0 4 47 29 151
2018 Project management 13 31 28 18 8 1 1 45 26 575
2018 Other services to the public 26 29 24 11 5 1 4 58 17 243
2018 None of the above 22 28 24 16 8 1 1 51 24 599
2017 Client contact centre 23 28 21 15 9 1 3 53 25 494
2017 Compliance, inspection and enforcement 15 37 19 20 7 0 2 53 28 51
2017 Communications or public affairs 18 31 28 13 9 1 1 49 23 252
2017 Access to information and privacy 27 19 19 21 5 0 8 50 29 37
2017 Security 24 26 26 13 10 1 2 51 23 181
2017 Science and technology 18 29 27 15 11 0 0 47 26 105
2017 Library services 35 29 19 6 6 0 6 68 12 16
2017 Legal services 24 41 0 16 10 5 5 71 29 20
2017 Administration and operations 21 27 23 15 11 1 2 50 27 1486
2017 Human resources 18 29 24 17 10 0 2 48 28 502
2017 Financial management 21 31 25 12 8 1 2 54 21 535
2017 Procurement 21 34 24 13 7 0 1 55 20 1020
2017 Real property 17 31 25 16 10 1 1 48 26 1157
2017 Materiel management 26 36 18 12 7 0 2 63 19 52
2017 Information management 25 30 23 10 7 1 3 58 18 212
2017 Information technology 19 26 29 13 12 0 2 45 26 391
2017 Internal audit 26 42 22 8 3 0 0 67 10 40
2017 Evaluation 18 49 8 16 9 0 0 67 24 12
2017 Data sciences 32 26 13 8 21 0 0 58 29 19
2017 Policy 12 23 25 25 14 0 1 35 39 124
2017 Project management 15 31 28 17 8 1 1 47 25 526
2017 Other services to the public 30 28 16 13 8 2 2 61 23 233
2017 None of the above 23 29 21 14 10 1 3 54 24 748

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 26 24 12 5 1 1 58 18 651
2018 Compliance, inspection and enforcement 22 36 24 12 4 0 1 59 17 65
2018 Communications or public affairs 30 32 23 8 6 0 0 63 14 327
2018 Access to information and privacy 25 23 33 12 7 0 0 48 19 58
2018 Security 26 29 22 15 6 1 2 56 22 209
2018 Science and technology 33 28 26 9 2 1 0 62 12 81
2018 Library services 37 28 26 5 0 0 5 68 5 21
2018 Legal services 19 15 42 19 0 5 0 36 20 21
2018 Administration and operations 26 33 21 10 8 1 1 60 18 1517
2018 Human resources 25 28 24 15 8 0 1 53 23 556
2018 Financial management 21 31 26 14 7 0 1 53 21 534
2018 Procurement 28 34 21 10 5 0 1 62 16 1122
2018 Real property 21 32 25 14 7 0 1 54 21 1116
2018 Materiel management 37 20 22 13 9 0 0 57 21 59
2018 Information management 32 29 20 12 6 0 1 61 18 240
2018 Information technology 22 30 20 18 10 0 1 52 28 412
2018 Internal audit 30 35 16 16 3 0 0 65 19 53
2018 Evaluation 23 34 11 25 4 0 4 59 30 27
2018 Data sciences 23 22 26 26 3 0 0 45 29 30
2018 Policy 17 24 27 17 12 1 2 42 30 151
2018 Project management 18 34 24 16 7 1 0 52 24 574
2018 Other services to the public 31 27 20 13 4 1 3 61 18 242
2018 None of the above 28 26 23 11 9 1 2 55 21 599
2017 Client contact centre 28 29 22 12 6 1 2 59 18 493
2017 Compliance, inspection and enforcement 28 24 25 15 8 0 0 52 23 51
2017 Communications or public affairs 29 31 25 9 4 1 2 61 13 252
2017 Access to information and privacy 41 11 25 13 3 0 8 56 17 37
2017 Security 22 28 23 14 10 1 2 52 25 181
2017 Science and technology 22 33 21 17 6 0 1 56 23 105
2017 Library services 41 29 13 11 0 0 6 74 12 16
2017 Legal services 49 21 6 10 5 5 5 77 17 20
2017 Administration and operations 28 26 19 15 10 1 2 55 26 1488
2017 Human resources 26 31 20 14 7 0 1 58 22 503
2017 Financial management 21 35 19 14 9 0 2 57 23 533
2017 Procurement 31 31 19 11 5 1 1 64 17 1019
2017 Real property 21 35 23 12 7 0 1 57 20 1157
2017 Materiel management 23 39 21 12 5 0 0 62 17 52
2017 Information management 26 30 22 10 8 1 3 59 18 212
2017 Information technology 21 31 23 13 9 0 2 54 22 391
2017 Internal audit 23 40 20 12 5 0 0 63 17 40
2017 Evaluation 8 33 26 17 9 8 0 45 27 12
2017 Data sciences 27 17 17 17 21 0 0 45 38 19
2017 Policy 16 27 23 19 13 0 1 44 33 124
2017 Project management 20 35 24 14 6 0 1 56 20 527
2017 Other services to the public 33 30 16 11 6 1 3 65 18 233
2017 None of the above 33 27 18 10 8 1 2 62 19 750

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 25 22 12 8 1 1 57 20 652
2018 Compliance, inspection and enforcement 28 42 13 12 6 0 0 69 18 65
2018 Communications or public affairs 29 29 24 12 5 0 1 58 17 327
2018 Access to information and privacy 30 21 32 12 5 0 0 51 18 58
2018 Security 33 27 21 11 6 1 1 61 17 208
2018 Science and technology 25 28 24 20 1 1 0 54 22 81
2018 Library services 51 20 14 10 0 0 5 75 11 21
2018 Legal services 39 29 5 9 9 10 0 74 21 21
2018 Administration and operations 27 29 21 12 8 0 1 57 21 1515
2018 Human resources 25 27 25 15 8 0 0 52 23 552
2018 Financial management 25 28 25 12 7 0 1 54 20 535
2018 Procurement 25 27 25 13 9 0 1 53 23 1122
2018 Real property 21 27 26 15 8 1 1 49 24 1105
2018 Materiel management 38 32 6 17 7 0 0 71 24 59
2018 Information management 36 28 23 8 2 0 2 66 11 239
2018 Information technology 29 30 21 12 7 0 0 60 19 409
2018 Internal audit 33 33 14 12 4 0 4 68 17 52
2018 Evaluation 23 39 16 19 0 0 4 64 19 26
2018 Data sciences 39 31 18 12 0 0 0 70 12 30
2018 Policy 27 28 23 15 4 1 1 57 20 151
2018 Project management 20 29 24 16 11 1 0 49 27 571
2018 Other services to the public 29 28 23 12 4 1 3 60 17 243
2018 None of the above 28 26 22 12 9 1 2 55 22 600
2017 Client contact centre 25 25 23 15 8 1 2 52 24 493
2017 Compliance, inspection and enforcement 23 33 28 6 8 0 2 57 14 51
2017 Communications or public affairs 26 36 21 11 5 1 2 63 16 252
2017 Access to information and privacy 27 19 33 13 3 0 6 49 16 37
2017 Security 35 20 24 8 8 2 3 57 17 179
2017 Science and technology 19 31 29 12 8 0 1 50 20 105
2017 Library services 41 19 11 18 6 0 6 63 25 16
2017 Legal services 53 6 6 16 10 5 5 65 29 20
2017 Administration and operations 26 26 20 14 11 0 2 53 26 1488
2017 Human resources 22 26 24 17 9 1 1 49 27 499
2017 Financial management 25 33 21 11 7 1 2 60 18 531
2017 Procurement 23 29 24 14 10 0 1 52 24 1018
2017 Real property 19 31 23 15 11 1 1 51 26 1152
2017 Materiel management 34 27 21 2 16 0 0 61 18 52
2017 Information management 33 31 18 8 7 1 3 66 15 212
2017 Information technology 30 31 21 9 7 1 2 62 17 391
2017 Internal audit 28 40 20 8 5 0 0 67 13 40
2017 Evaluation 43 25 17 8 0 8 0 74 8 12
2017 Data sciences 40 43 9 4 4 0 0 83 8 19
2017 Policy 32 22 21 10 12 0 2 55 23 124
2017 Project management 19 30 25 15 10 0 1 49 25 524
2017 Other services to the public 29 34 14 11 5 2 4 67 17 232
2017 None of the above 28 27 19 13 9 1 3 57 23 749

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 56 24 11 3 3 1 2 82 6 652
2018 Compliance, inspection and enforcement 48 29 11 8 3 0 1 78 11 65
2018 Communications or public affairs 50 29 13 4 3 0 1 80 7 325
2018 Access to information and privacy 48 23 16 2 5 0 6 76 7 58
2018 Security 56 19 10 4 5 1 4 79 10 207
2018 Science and technology 50 31 9 1 6 3 0 83 7 82
2018 Library services 42 39 10 0 0 0 9 89 0 21
2018 Legal services 33 29 0 19 14 5 0 65 35 21
2018 Administration and operations 58 21 10 3 4 1 3 82 7 1507
2018 Human resources 52 23 13 4 5 1 2 77 9 554
2018 Financial management 54 23 12 6 3 0 2 79 9 535
2018 Procurement 52 23 12 5 5 0 2 77 11 1121
2018 Real property 51 25 13 5 4 0 2 78 9 1105
2018 Materiel management 47 22 13 7 7 0 3 72 15 59
2018 Information management 54 26 11 4 2 0 2 83 6 240
2018 Information technology 53 23 11 6 5 0 2 78 11 412
2018 Internal audit 56 20 14 9 0 0 2 77 9 53
2018 Evaluation 56 18 7 4 8 0 7 80 12 27
2018 Data sciences 35 41 13 8 0 0 3 78 9 30
2018 Policy 48 21 10 13 6 0 3 71 19 151
2018 Project management 48 26 13 7 4 0 1 75 11 574
2018 Other services to the public 54 23 11 5 3 1 3 80 9 243
2018 None of the above 49 21 16 4 6 1 4 73 10 597
2017 Client contact centre 57 22 10 5 2 0 3 82 8 491
2017 Compliance, inspection and enforcement 51 26 13 6 4 0 0 77 10 51
2017 Communications or public affairs 53 25 12 6 2 0 2 80 8 251
2017 Access to information and privacy 47 32 16 3 0 0 3 81 3 37
2017 Security 58 21 11 4 2 0 4 82 6 180
2017 Science and technology 42 27 18 7 4 0 3 71 11 105
2017 Library services 46 48 6 0 0 0 0 94 0 16
2017 Legal services 59 16 15 5 0 0 5 79 5 20
2017 Administration and operations 59 21 9 4 3 0 3 83 7 1488
2017 Human resources 53 26 12 5 2 0 2 81 7 504
2017 Financial management 57 23 12 5 2 0 2 81 7 533
2017 Procurement 53 24 14 5 3 0 2 78 8 1024
2017 Real property 53 23 13 6 4 0 1 77 10 1159
2017 Materiel management 61 25 13 0 2 0 0 86 2 52
2017 Information management 54 26 10 4 2 0 4 83 6 212
2017 Information technology 61 18 10 4 4 0 3 82 8 392
2017 Internal audit 37 40 23 0 0 0 0 77 0 40
2017 Evaluation 59 16 25 0 0 0 0 75 0 12
2017 Data sciences 65 18 4 9 4 0 0 83 13 19
2017 Policy 53 23 12 5 6 1 1 77 11 124
2017 Project management 51 24 14 5 4 0 2 76 9 527
2017 Other services to the public 55 25 11 5 2 1 2 82 6 233
2017 None of the above 55 22 12 4 4 0 3 80 8 749

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 68 16 8 1 1 1 5 89 2 652
2018 Compliance, inspection and enforcement 79 13 3 2 2 0 3 94 3 65
2018 Communications or public affairs 74 13 3 2 2 1 5 92 4 326
2018 Access to information and privacy 59 15 12 0 4 0 11 83 4 57
2018 Security 62 18 8 1 4 1 4 85 6 208
2018 Science and technology 67 20 8 0 2 1 2 89 2 82
2018 Library services 77 9 0 0 0 0 14 100 0 21
2018 Legal services 55 14 10 5 6 5 5 77 12 20
2018 Administration and operations 71 14 6 2 2 1 5 90 4 1510
2018 Human resources 69 14 7 2 2 0 6 89 4 553
2018 Financial management 67 16 6 3 2 1 5 88 5 536
2018 Procurement 69 16 6 3 2 0 5 89 5 1121
2018 Real property 68 17 5 3 2 1 4 90 5 1111
2018 Materiel management 69 8 10 3 6 1 3 81 9 59
2018 Information management 70 17 6 2 2 0 3 90 4 240
2018 Information technology 69 15 7 2 3 0 4 87 6 410
2018 Internal audit 68 18 7 2 0 0 5 91 2 53
2018 Evaluation 71 4 12 7 4 0 4 77 11 27
2018 Data sciences 67 12 13 0 0 0 9 86 0 30
2018 Policy 70 8 5 5 2 1 9 86 8 150
2018 Project management 67 16 5 3 3 1 5 88 6 573
2018 Other services to the public 72 13 5 3 2 1 5 90 4 241
2018 None of the above 66 16 8 1 2 1 7 89 3 601

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 70 13 5 4 3 1 4 86 8 652
2018 Compliance, inspection and enforcement 63 16 15 3 2 0 1 80 5 65
2018 Communications or public affairs 79 10 5 1 2 1 3 91 3 324
2018 Access to information and privacy 65 11 9 4 7 0 5 80 11 58
2018 Security 64 13 7 4 8 3 2 81 12 210
2018 Science and technology 66 16 11 4 1 1 1 84 5 81
2018 Library services 67 19 0 0 0 5 9 100 0 20
2018 Legal services 47 5 20 9 5 5 9 60 16 21
2018 Administration and operations 70 12 7 3 4 1 4 86 6 1508
2018 Human resources 70 11 6 4 2 1 5 87 7 552
2018 Financial management 65 15 8 3 5 1 3 84 8 535
2018 Procurement 71 14 6 3 2 1 3 88 5 1118
2018 Real property 67 15 7 4 4 1 3 85 8 1114
2018 Materiel management 67 13 1 3 9 4 4 86 12 59
2018 Information management 73 11 5 3 4 0 4 88 7 241
2018 Information technology 72 9 6 3 5 1 4 85 9 410
2018 Internal audit 70 16 5 2 0 2 5 93 2 53
2018 Evaluation 59 8 11 8 7 0 7 72 16 27
2018 Data sciences 72 10 3 3 9 0 3 84 12 30
2018 Policy 69 10 6 2 7 1 6 84 9 151
2018 Project management 69 14 5 4 3 0 3 87 8 573
2018 Other services to the public 72 11 4 4 3 1 5 88 7 242
2018 None of the above 67 13 7 3 4 2 5 85 7 601
2017 Client contact centre 70 10 6 3 3 2 7 88 6 494
2017 Compliance, inspection and enforcement 71 10 15 2 2 0 0 81 4 51
2017 Communications or public affairs 74 11 4 3 1 0 7 91 4 252
2017 Access to information and privacy 65 5 5 11 3 0 11 78 16 37
2017 Security 59 11 12 6 4 2 6 75 11 180
2017 Science and technology 70 9 7 2 9 2 2 82 11 105
2017 Library services 70 19 6 0 0 0 6 94 0 16
2017 Legal services 69 5 6 5 6 5 5 82 12 20
2017 Administration and operations 72 11 4 3 3 0 6 89 6 1485
2017 Human resources 73 13 4 3 2 1 4 91 5 502
2017 Financial management 62 14 7 5 4 1 6 83 10 535
2017 Procurement 69 13 6 4 4 1 4 86 8 1026
2017 Real property 71 13 6 3 3 1 3 87 7 1153
2017 Materiel management 70 9 7 0 11 0 3 82 11 52
2017 Information management 65 16 5 4 3 0 7 87 8 211
2017 Information technology 72 11 5 2 3 2 5 89 6 393
2017 Internal audit 87 5 7 0 0 0 0 93 0 40
2017 Evaluation 83 0 0 0 8 0 8 91 9 12
2017 Data sciences 79 13 4 4 0 0 0 91 4 19
2017 Policy 66 10 8 2 12 1 2 78 14 124
2017 Project management 70 13 6 4 4 1 3 86 8 530
2017 Other services to the public 67 14 6 4 2 1 5 87 7 233
2017 None of the above 74 10 5 3 3 0 5 89 6 753

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 62 20 11 4 2 0 2 83 6 655
2018 Compliance, inspection and enforcement 61 22 15 0 3 0 0 83 3 65
2018 Communications or public affairs 60 23 9 5 2 0 1 83 7 329
2018 Access to information and privacy 52 28 10 7 4 0 0 80 11 58
2018 Security 54 27 10 4 4 0 1 82 8 207
2018 Science and technology 58 22 12 4 2 0 2 82 6 81
2018 Library services 47 32 20 0 0 0 0 80 0 21
2018 Legal services 52 19 5 10 9 0 5 75 20 21
2018 Administration and operations 57 26 9 4 2 0 2 84 6 1521
2018 Human resources 64 17 9 3 2 0 5 85 5 555
2018 Financial management 55 23 12 5 2 1 2 81 7 542
2018 Procurement 58 24 11 4 2 0 1 83 6 1128
2018 Real property 54 28 11 5 2 0 1 83 7 1107
2018 Materiel management 49 31 9 7 3 1 0 81 10 60
2018 Information management 58 24 11 3 2 0 2 83 5 238
2018 Information technology 56 25 11 5 2 0 1 82 7 413
2018 Internal audit 64 26 7 0 0 0 3 93 0 54
2018 Evaluation 53 18 7 7 4 4 7 79 13 27
2018 Data sciences 50 23 15 6 6 0 0 73 12 30
2018 Policy 58 24 10 3 1 0 3 85 5 151
2018 Project management 51 28 13 5 2 1 0 80 8 571
2018 Other services to the public 60 21 8 4 4 0 2 84 8 244
2018 None of the above 59 23 7 4 3 1 3 85 8 610
2017 Client contact centre 58 19 10 4 2 0 6 83 7 491
2017 Compliance, inspection and enforcement 57 28 13 2 0 0 0 85 2 51
2017 Communications or public affairs 53 29 8 3 3 0 5 86 5 251
2017 Access to information and privacy 40 16 19 11 5 0 8 61 18 37
2017 Security 50 24 14 7 1 0 4 77 8 181
2017 Science and technology 64 17 9 3 6 0 1 82 9 105
2017 Library services 54 35 6 0 0 0 6 94 0 16
2017 Legal services 60 14 16 10 0 0 0 74 10 20
2017 Administration and operations 59 22 8 4 3 0 4 85 7 1486
2017 Human resources 63 21 8 3 2 0 3 87 4 501
2017 Financial management 55 23 9 3 3 1 5 83 7 534
2017 Procurement 58 25 9 3 3 0 3 85 6 1025
2017 Real property 54 28 8 5 3 0 2 84 8 1159
2017 Materiel management 59 28 9 2 2 0 0 88 3 52
2017 Information management 52 27 12 4 1 0 4 82 5 212
2017 Information technology 57 27 7 4 2 0 3 86 7 391
2017 Internal audit 68 19 5 5 0 2 0 90 5 40
2017 Evaluation 59 16 8 0 8 0 8 82 9 12
2017 Data sciences 45 47 9 0 0 0 0 91 0 19
2017 Policy 63 20 7 2 3 0 5 87 6 124
2017 Project management 57 28 9 2 1 0 2 87 4 528
2017 Other services to the public 60 20 9 5 2 1 4 84 7 233
2017 None of the above 59 25 8 3 2 0 3 86 5 751

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 65 15 8 5 5 0 2 82 10 653
2018 Compliance, inspection and enforcement 53 22 14 6 4 0 0 75 11 64
2018 Communications or public affairs 66 17 7 6 2 0 1 85 9 327
2018 Access to information and privacy 56 21 9 7 7 0 0 78 14 58
2018 Security 51 21 11 8 8 0 1 73 17 208
2018 Science and technology 57 21 11 4 4 0 2 80 8 80
2018 Library services 67 14 14 5 0 0 0 82 5 21
2018 Legal services 43 9 24 10 9 0 5 54 20 21
2018 Administration and operations 60 20 8 6 4 0 2 82 10 1520
2018 Human resources 62 17 8 5 4 0 4 83 9 552
2018 Financial management 53 22 11 6 6 0 2 77 12 541
2018 Procurement 59 20 10 5 4 0 1 81 9 1123
2018 Real property 52 22 12 7 6 0 1 75 13 1107
2018 Materiel management 49 23 9 6 13 1 0 72 19 60
2018 Information management 64 19 8 3 4 0 2 84 7 238
2018 Information technology 60 18 9 5 6 0 1 79 12 413
2018 Internal audit 66 18 8 5 0 0 3 86 5 54
2018 Evaluation 42 22 18 4 4 4 7 72 8 27
2018 Data sciences 56 9 20 9 6 0 0 65 15 30
2018 Policy 50 24 12 6 6 0 3 76 12 151
2018 Project management 51 23 12 7 6 0 1 75 13 569
2018 Other services to the public 68 15 5 6 4 0 2 85 10 242
2018 None of the above 59 18 9 5 5 1 3 80 10 607
2017 Client contact centre 65 14 7 4 4 0 5 84 8 495
2017 Compliance, inspection and enforcement 58 11 14 12 6 0 0 69 17 51
2017 Communications or public affairs 61 19 8 3 3 0 5 84 7 252
2017 Access to information and privacy 49 16 18 6 5 0 6 69 12 37
2017 Security 52 19 10 6 9 0 4 74 16 182
2017 Science and technology 57 19 12 5 6 0 2 77 11 105
2017 Library services 54 29 11 6 0 0 0 83 6 16
2017 Legal services 65 19 0 10 6 0 0 84 16 20
2017 Administration and operations 63 16 8 4 4 0 3 83 9 1486
2017 Human resources 66 16 7 6 2 0 3 85 8 501
2017 Financial management 53 19 9 7 6 2 4 76 14 535
2017 Procurement 63 17 7 5 5 0 3 83 10 1026
2017 Real property 61 18 10 5 5 1 2 80 10 1158
2017 Materiel management 49 25 14 0 10 0 2 76 10 52
2017 Information management 63 15 8 5 4 1 4 82 10 211
2017 Information technology 63 19 7 4 5 0 2 84 9 393
2017 Internal audit 73 13 10 5 0 0 0 85 5 40
2017 Evaluation 50 25 8 0 8 0 8 82 9 12
2017 Data sciences 79 4 9 8 0 0 0 83 8 19
2017 Policy 56 23 9 4 8 0 1 79 12 124
2017 Project management 57 23 8 5 4 0 2 82 10 529
2017 Other services to the public 65 16 7 3 4 1 4 85 7 234
2017 None of the above 65 15 8 4 4 1 3 83 9 751

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 61 10 5 2 1 0 21 90 4 648
2018 Compliance, inspection and enforcement 61 9 6 2 0 0 22 90 2 65
2018 Communications or public affairs 55 8 5 3 0 0 30 90 4 324
2018 Access to information and privacy 64 11 4 0 2 0 19 93 2 57
2018 Security 55 18 3 1 0 1 21 94 2 205
2018 Science and technology 66 14 6 1 0 0 13 91 2 79
2018 Library services 63 9 5 0 0 0 24 94 0 21
2018 Legal services 49 0 5 0 9 0 37 78 14 21
2018 Administration and operations 54 11 4 2 1 1 28 90 4 1509
2018 Human resources 58 9 5 3 1 0 24 89 4 552
2018 Financial management 55 14 7 3 2 0 18 84 7 538
2018 Procurement 55 12 8 3 1 0 21 85 5 1126
2018 Real property 53 16 6 2 1 0 22 89 4 1103
2018 Materiel management 57 10 8 3 4 0 18 82 8 56
2018 Information management 58 13 6 2 2 0 19 88 4 237
2018 Information technology 64 16 7 2 1 0 10 89 3 410
2018 Internal audit 48 17 3 0 0 0 32 95 0 53
2018 Evaluation 52 8 7 0 0 0 33 89 0 27
2018 Data sciences 67 6 0 3 0 0 24 96 4 29
2018 Policy 53 15 2 1 1 0 29 95 2 149
2018 Project management 51 14 9 3 1 0 22 83 5 567
2018 Other services to the public 61 8 5 1 1 0 25 92 2 242
2018 None of the above 56 10 3 2 0 1 27 93 3 606
2017 Client contact centre 60 6 4 1 1 0 27 91 3 492
2017 Compliance, inspection and enforcement 56 8 7 2 0 0 27 87 3 51
2017 Communications or public affairs 50 7 5 2 1 0 36 88 4 252
2017 Access to information and privacy 52 16 5 0 3 3 22 89 4 37
2017 Security 51 10 7 5 0 0 27 84 7 182
2017 Science and technology 57 13 5 1 3 0 22 89 5 104
2017 Library services 59 12 0 0 0 0 29 100 0 16
2017 Legal services 66 11 0 5 0 0 19 94 6 20
2017 Administration and operations 57 12 5 1 1 0 23 90 4 1489
2017 Human resources 63 9 5 2 1 1 20 91 3 504
2017 Financial management 53 13 6 3 2 0 24 87 6 533
2017 Procurement 55 14 6 1 2 0 21 89 4 1023
2017 Real property 55 13 7 2 2 0 21 86 5 1153
2017 Materiel management 59 25 0 3 0 0 12 96 4 52
2017 Information management 59 14 5 2 0 0 20 91 3 210
2017 Information technology 59 14 5 3 2 0 18 89 5 392
2017 Internal audit 56 24 10 2 0 0 8 87 3 40
2017 Evaluation 67 8 0 0 0 0 25 100 0 12
2017 Data sciences 48 38 0 8 0 0 5 91 9 19
2017 Policy 57 9 5 2 0 0 27 91 2 124
2017 Project management 53 16 4 2 1 1 23 90 5 528
2017 Other services to the public 55 8 4 2 1 1 29 91 4 233
2017 None of the above 56 10 3 1 1 0 29 93 3 754

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 65 16 9 3 1 0 6 86 4 646
2018 Compliance, inspection and enforcement 68 22 7 2 0 0 1 91 2 65
2018 Communications or public affairs 72 15 2 3 0 0 7 95 3 326
2018 Access to information and privacy 74 14 7 4 0 0 2 89 4 58
2018 Security 58 27 8 1 0 1 4 89 2 205
2018 Science and technology 63 21 10 4 0 0 3 86 4 81
2018 Library services 75 20 0 0 0 0 5 100 0 21
2018 Legal services 53 19 5 5 0 0 18 88 6 21
2018 Administration and operations 68 16 6 1 1 0 8 91 2 1517
2018 Human resources 68 16 5 2 1 0 7 92 3 553
2018 Financial management 69 16 7 1 1 1 6 91 2 541
2018 Procurement 56 23 13 3 2 1 2 81 6 1125
2018 Real property 55 25 12 3 2 0 3 83 5 1104
2018 Materiel management 45 31 13 4 3 0 4 80 7 60
2018 Information management 73 16 5 1 0 0 4 94 1 236
2018 Information technology 70 17 7 3 0 0 3 89 3 410
2018 Internal audit 63 16 8 4 0 0 9 87 4 53
2018 Evaluation 74 4 4 0 0 4 14 96 0 27
2018 Data sciences 68 23 3 3 0 0 3 94 3 30
2018 Policy 66 18 9 1 1 0 6 89 1 151
2018 Project management 49 25 12 6 3 0 4 78 9 571
2018 Other services to the public 68 16 7 1 1 0 7 90 2 241
2018 None of the above 66 16 6 1 1 1 8 90 3 606
2017 Client contact centre 63 15 7 4 2 0 9 86 6 491
2017 Compliance, inspection and enforcement 71 15 6 2 4 0 2 88 6 51
2017 Communications or public affairs 68 16 4 2 1 0 9 93 2 251
2017 Access to information and privacy 53 25 8 0 0 3 11 91 0 36
2017 Security 63 20 7 2 1 1 8 90 2 179
2017 Science and technology 60 21 9 1 2 1 6 87 3 104
2017 Library services 58 24 0 0 0 0 17 100 0 16
2017 Legal services 69 15 5 0 0 0 11 94 0 20
2017 Administration and operations 68 14 6 2 1 1 9 91 3 1486
2017 Human resources 71 14 5 1 2 0 8 92 3 496
2017 Financial management 68 13 5 3 1 0 10 90 5 529
2017 Procurement 56 23 11 4 2 0 4 82 6 1019
2017 Real property 59 22 8 2 2 1 5 87 4 1150
2017 Materiel management 56 29 5 3 2 2 2 89 5 52
2017 Information management 71 15 3 1 0 0 10 95 1 211
2017 Information technology 69 17 5 2 1 1 6 91 3 387
2017 Internal audit 75 12 8 2 0 0 2 90 2 40
2017 Evaluation 75 0 0 0 0 0 25 100 0 12
2017 Data sciences 66 29 4 0 0 0 0 96 0 19
2017 Policy 69 13 5 3 0 0 9 91 3 124
2017 Project management 53 22 11 5 2 0 5 80 8 526
2017 Other services to the public 67 16 6 4 0 2 5 89 4 230
2017 None of the above 67 14 6 3 1 0 9 90 4 750

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 58 17 7 5 7 0 5 80 13 651
2018 Compliance, inspection and enforcement 69 17 5 6 1 0 2 88 7 64
2018 Communications or public affairs 76 11 4 3 2 1 4 91 5 329
2018 Access to information and privacy 70 9 11 4 4 0 3 81 7 58
2018 Security 68 12 6 3 4 2 5 85 8 208
2018 Science and technology 66 12 10 4 5 0 3 81 9 81
2018 Library services 52 22 11 0 10 0 5 78 11 21
2018 Legal services 53 14 10 10 5 0 9 73 16 21
2018 Administration and operations 60 14 8 5 6 0 5 79 12 1522
2018 Human resources 66 15 5 4 4 0 5 86 9 553
2018 Financial management 65 13 7 4 5 1 5 83 9 543
2018 Procurement 65 15 9 4 4 0 3 83 9 1124
2018 Real property 67 17 7 3 3 0 3 86 7 1106
2018 Materiel management 58 13 6 9 6 6 3 78 16 60
2018 Information management 60 16 11 6 4 0 3 79 10 238
2018 Information technology 75 13 4 3 2 1 2 91 5 412
2018 Internal audit 62 18 5 5 5 0 4 84 11 52
2018 Evaluation 55 12 4 4 11 8 7 79 17 27
2018 Data sciences 64 3 18 6 6 0 3 69 13 30
2018 Policy 73 12 7 1 3 0 4 89 4 151
2018 Project management 68 16 6 2 3 1 2 87 6 572
2018 Other services to the public 58 14 8 5 9 1 4 76 16 244
2018 None of the above 62 14 9 4 5 1 4 80 10 609
2017 Client contact centre 61 14 8 4 4 1 8 82 10 493
2017 Compliance, inspection and enforcement 58 19 12 2 4 2 4 81 6 51
2017 Communications or public affairs 69 13 5 4 4 0 5 86 8 252
2017 Access to information and privacy 64 11 14 3 3 0 6 79 6 37
2017 Security 63 14 6 7 5 1 4 81 12 181
2017 Science and technology 56 22 8 5 4 0 6 83 9 105
2017 Library services 64 7 6 6 12 0 6 75 19 16
2017 Legal services 69 10 0 6 6 0 10 88 12 20
2017 Administration and operations 63 13 8 5 5 1 6 81 10 1488
2017 Human resources 65 16 5 5 3 1 5 85 9 505
2017 Financial management 65 14 6 3 4 1 7 86 7 534
2017 Procurement 71 14 6 2 3 1 4 88 5 1024
2017 Real property 64 17 8 4 4 1 3 84 8 1157
2017 Materiel management 65 16 5 4 7 4 0 84 11 52
2017 Information management 60 16 10 3 7 1 4 79 11 212
2017 Information technology 69 16 6 2 3 0 4 89 5 392
2017 Internal audit 76 12 5 5 3 0 0 88 7 40
2017 Evaluation 57 26 0 0 0 0 16 100 0 12
2017 Data sciences 82 18 0 0 0 0 0 100 0 19
2017 Policy 77 8 2 6 2 1 4 89 9 124
2017 Project management 65 19 7 4 3 0 3 87 6 529
2017 Other services to the public 56 16 12 5 5 1 4 76 11 234
2017 None of the above 67 14 7 3 2 1 6 87 6 754

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 27 14 5 2 0 3 79 7 652
2018 Compliance, inspection and enforcement 41 38 15 3 2 1 0 81 4 65
2018 Communications or public affairs 48 28 17 5 0 1 1 77 6 329
2018 Access to information and privacy 56 21 14 9 0 0 0 77 9 58
2018 Security 48 29 9 5 4 1 3 80 10 208
2018 Science and technology 56 20 13 5 1 0 3 79 7 81
2018 Library services 72 19 5 0 0 0 5 95 0 21
2018 Legal services 50 15 20 5 0 0 10 72 6 20
2018 Administration and operations 50 27 12 4 3 1 2 80 7 1523
2018 Human resources 50 25 12 5 3 0 4 79 9 554
2018 Financial management 51 24 15 4 3 1 3 78 7 543
2018 Procurement 48 29 14 5 2 0 2 78 8 1125
2018 Real property 51 28 12 4 2 1 2 81 6 1109
2018 Materiel management 50 30 14 3 3 0 0 80 6 59
2018 Information management 55 22 12 7 2 0 2 79 8 239
2018 Information technology 54 25 12 5 3 0 1 80 8 412
2018 Internal audit 39 40 17 2 0 0 2 80 2 53
2018 Evaluation 38 25 18 8 4 0 7 68 12 27
2018 Data sciences 56 26 6 9 3 0 0 82 12 30
2018 Policy 46 32 16 2 1 0 3 81 3 148
2018 Project management 50 31 12 4 2 0 1 82 6 571
2018 Other services to the public 53 24 14 4 2 0 3 79 6 241
2018 None of the above 47 26 12 7 4 1 3 76 11 606
2017 Client contact centre 54 22 14 4 2 0 4 80 6 491
2017 Compliance, inspection and enforcement 51 32 11 6 0 0 0 83 6 51
2017 Communications or public affairs 38 37 14 6 2 0 2 77 8 251
2017 Access to information and privacy 46 24 13 3 8 0 6 75 11 37
2017 Security 52 21 13 4 3 1 5 78 8 181
2017 Science and technology 45 33 17 1 2 0 3 80 3 105
2017 Library services 64 30 6 0 0 0 0 94 0 16
2017 Legal services 53 21 6 5 6 0 10 82 12 20
2017 Administration and operations 52 25 13 4 2 0 4 80 7 1487
2017 Human resources 48 29 10 5 4 0 3 80 9 503
2017 Financial management 48 29 12 5 2 0 3 80 7 535
2017 Procurement 48 30 11 5 3 0 3 81 7 1023
2017 Real property 51 29 12 4 2 1 2 82 5 1154
2017 Materiel management 63 25 5 2 3 0 2 89 5 52
2017 Information management 51 30 8 5 2 0 4 85 7 212
2017 Information technology 50 29 13 4 2 0 2 81 6 391
2017 Internal audit 50 35 10 5 0 0 0 85 5 40
2017 Evaluation 42 41 8 0 0 0 8 91 0 12
2017 Data sciences 52 13 9 21 4 0 0 65 25 19
2017 Policy 48 26 16 5 2 2 3 77 7 124
2017 Project management 54 27 12 3 2 0 2 83 5 529
2017 Other services to the public 46 30 13 5 2 1 4 79 7 234
2017 None of the above 54 25 12 4 2 0 4 81 6 753

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 28 35 13 5 0 1 47 18 657
2018 Compliance, inspection and enforcement 6 44 30 17 3 0 0 50 20 66
2018 Communications or public affairs 9 26 45 14 5 0 0 35 20 331
2018 Access to information and privacy 18 21 40 18 4 0 0 39 21 58
2018 Security 14 31 37 12 5 1 0 45 18 210
2018 Science and technology 13 31 39 12 6 0 0 44 17 82
2018 Library services 3 53 29 5 10 0 0 56 15 21
2018 Legal services 10 30 38 5 14 5 0 41 19 21
2018 Administration and operations 15 34 34 13 4 0 0 49 17 1529
2018 Human resources 15 30 36 16 4 0 0 45 19 552
2018 Financial management 14 33 36 13 5 0 0 47 17 543
2018 Procurement 15 33 35 13 4 0 0 48 17 1132
2018 Real property 11 31 40 13 5 0 0 42 19 1115
2018 Materiel management 16 23 37 18 7 0 0 39 25 60
2018 Information management 21 40 26 12 2 0 0 61 14 240
2018 Information technology 13 33 36 13 5 0 0 46 18 415
2018 Internal audit 29 33 24 12 2 0 0 62 14 54
2018 Evaluation 0 25 45 23 4 4 0 26 27 27
2018 Data sciences 15 41 35 6 3 0 0 56 9 30
2018 Policy 8 36 40 14 2 0 0 44 16 151
2018 Project management 9 28 38 18 5 1 0 38 24 574
2018 Other services to the public 15 30 36 13 5 0 1 46 18 241
2018 None of the above 10 32 33 15 8 0 0 43 23 609
2017 Client contact centre 13 26 38 14 9 0 0 39 23 495
2017 Compliance, inspection and enforcement 6 33 56 4 2 0 0 38 6 51
2017 Communications or public affairs 7 28 42 17 6 0 0 35 23 253
2017 Access to information and privacy 13 17 40 19 10 0 0 31 29 37
2017 Security 12 27 38 17 5 1 1 39 22 182
2017 Science and technology 9 26 45 14 7 0 0 35 21 105
2017 Library services 12 60 12 6 11 0 0 72 17 16
2017 Legal services 24 20 36 0 16 5 0 46 17 20
2017 Administration and operations 13 28 37 14 7 0 0 41 21 1490
2017 Human resources 8 25 44 17 6 1 0 33 23 506
2017 Financial management 12 30 39 13 6 0 0 42 20 535
2017 Procurement 12 32 38 12 5 0 0 44 17 1024
2017 Real property 8 30 38 17 6 0 0 38 23 1158
2017 Materiel management 17 27 39 12 5 0 0 44 18 52
2017 Information management 15 33 35 12 4 0 2 49 16 212
2017 Information technology 13 33 38 11 5 0 0 46 16 392
2017 Internal audit 5 37 55 0 3 0 0 42 3 40
2017 Evaluation 10 25 57 0 8 0 0 34 8 12
2017 Data sciences 5 31 30 29 4 0 0 36 34 19
2017 Policy 9 22 35 24 9 1 0 31 34 124
2017 Project management 10 27 39 18 6 0 0 37 25 529
2017 Other services to the public 14 24 40 13 7 0 1 39 21 234
2017 None of the above 10 23 38 19 9 0 1 33 29 753

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 19 35 23 13 0 0 36 28 644
2018 Compliance, inspection and enforcement 12 20 37 24 7 0 0 30 32 62
2018 Communications or public affairs 8 18 41 22 12 0 0 34 25 325
2018 Access to information and privacy 10 26 22 25 16 0 2 41 37 58
2018 Security 12 20 35 21 13 0 0 33 32 205
2018 Science and technology 8 12 38 28 12 0 1 41 20 81
2018 Library services 5 15 43 28 10 0 0 37 20 21
2018 Legal services 28 5 44 14 5 5 0 20 34 21
2018 Administration and operations 10 18 37 22 12 0 0 34 29 1508
2018 Human resources 10 19 37 22 11 0 0 33 29 548
2018 Financial management 10 20 40 21 9 0 0 30 30 533
2018 Procurement 9 17 40 24 10 0 0 34 26 1115
2018 Real property 9 19 40 22 10 0 0 32 27 1098
2018 Materiel management 10 17 43 21 7 0 2 28 28 58
2018 Information management 5 14 35 28 17 0 0 45 19 235
2018 Information technology 9 21 38 22 9 0 0 32 30 408
2018 Internal audit 7 14 35 33 12 0 0 44 21 54
2018 Evaluation 11 22 41 15 11 0 0 26 33 27
2018 Data sciences 6 12 40 25 17 0 0 42 18 30
2018 Policy 7 21 45 22 5 0 0 27 28 150
2018 Project management 11 21 41 19 8 0 0 27 32 568
2018 Other services to the public 8 15 38 24 15 0 1 38 24 236
2018 None of the above 13 19 35 22 10 0 1 32 33 606
2017 Client contact centre 11 21 38 20 10 0 1 30 32 492
2017 Compliance, inspection and enforcement 4 12 46 33 6 0 0 38 15 51
2017 Communications or public affairs 6 21 38 25 9 0 0 34 27 250
2017 Access to information and privacy 10 19 42 14 11 0 3 26 30 37
2017 Security 8 23 36 22 9 0 1 31 32 180
2017 Science and technology 8 14 45 26 6 1 0 32 22 105
2017 Library services 6 13 35 29 18 0 0 47 18 16
2017 Legal services 15 16 29 26 4 5 5 34 34 20
2017 Administration and operations 10 20 36 22 11 0 0 33 31 1485
2017 Human resources 9 23 38 20 9 0 0 30 32 504
2017 Financial management 8 19 40 22 10 1 1 32 27 533
2017 Procurement 7 19 41 22 10 0 0 33 26 1018
2017 Real property 8 21 39 21 9 0 1 31 29 1157
2017 Materiel management 3 20 37 35 5 0 0 40 23 52
2017 Information management 5 17 35 27 15 0 1 42 22 212
2017 Information technology 6 19 40 24 10 1 0 35 25 392
2017 Internal audit 0 28 40 22 10 0 0 33 28 40
2017 Evaluation 9 8 40 17 26 0 0 43 17 12
2017 Data sciences 4 30 39 27 0 0 0 27 34 19
2017 Policy 17 23 38 18 4 0 1 22 40 124
2017 Project management 9 21 38 24 7 0 0 31 31 529
2017 Other services to the public 7 19 34 27 12 1 1 39 26 233
2017 None of the above 11 21 38 18 12 0 0 30 32 751
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 23 23 12 10 1 2 29 71 659
2018 Compliance, inspection and enforcement 23 26 27 8 14 1 0 24 76 66
2018 Communications or public affairs 28 25 23 11 10 2 0 29 71 330
2018 Access to information and privacy 34 25 21 14 5 0 0 34 66 58
2018 Security 26 25 20 12 16 1 0 26 74 210
2018 Science and technology 20 31 23 17 8 1 0 21 79 82
2018 Library services 36 15 24 10 14 0 0 36 64 21
2018 Legal services 30 25 30 0 10 0 6 32 68 20
2018 Administration and operations 26 30 21 11 10 1 1 27 73 1532
2018 Human resources 29 26 19 14 10 1 1 30 70 555
2018 Financial management 25 31 22 11 9 1 1 25 75 543
2018 Procurement 30 27 20 11 10 1 1 30 70 1132
2018 Real property 22 26 25 13 13 1 1 22 78 1115
2018 Materiel management 37 23 22 6 11 1 0 37 63 60
2018 Information management 27 26 25 14 7 1 0 27 73 240
2018 Information technology 26 32 20 12 9 1 0 26 74 415
2018 Internal audit 16 45 19 5 10 5 0 17 83 54
2018 Evaluation 14 26 15 18 19 8 0 16 84 27
2018 Data sciences 18 29 29 9 12 3 0 18 82 30
2018 Policy 21 27 22 14 16 1 0 21 79 153
2018 Project management 23 27 21 13 12 3 1 24 76 575
2018 Other services to the public 29 24 21 14 10 0 2 30 70 244
2018 None of the above 31 28 19 9 10 2 1 32 68 612
2017 Client contact centre 31 20 23 12 12 1 1 32 68 495
2017 Compliance, inspection and enforcement 25 28 20 21 4 0 2 26 74 51
2017 Communications or public affairs 24 23 20 18 9 6 0 25 75 253
2017 Access to information and privacy 30 25 13 14 13 5 0 32 68 37
2017 Security 29 21 20 11 16 3 0 30 70 182
2017 Science and technology 28 28 26 11 4 2 2 29 71 105
2017 Library services 48 12 17 6 12 0 6 50 50 16
2017 Legal services 38 10 27 15 10 0 0 38 62 20
2017 Administration and operations 29 26 19 11 12 2 1 30 70 1492
2017 Human resources 29 22 19 15 14 1 1 29 71 506
2017 Financial management 26 26 22 13 10 2 0 26 74 534
2017 Procurement 24 26 22 13 12 2 0 25 75 1026
2017 Real property 27 24 19 11 16 2 0 27 73 1160
2017 Materiel management 26 30 12 7 21 2 2 27 73 52
2017 Information management 37 22 15 12 10 2 2 38 62 212
2017 Information technology 33 29 20 8 7 2 0 34 66 393
2017 Internal audit 35 22 25 7 8 3 0 36 64 40
2017 Evaluation 32 34 9 16 8 0 0 32 68 12
2017 Data sciences 31 22 8 9 30 0 0 31 69 19
2017 Policy 21 28 28 8 13 2 1 21 79 124
2017 Project management 29 25 21 10 13 3 0 29 71 530
2017 Other services to the public 27 21 30 11 9 3 0 27 73 234
2017 None of the above 35 21 19 9 13 3 0 36 64 752

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 23 454
2018 Compliance, inspection and enforcement 26 52
2018 Communications or public affairs 20 233
2018 Access to information and privacy 24 38
2018 Security 24 151
2018 Science and technology 19 64
2018 Library services 24 13
2018 Legal services 0 13
2018 Administration and operations 21 1111
2018 Human resources 24 385
2018 Financial management 21 396
2018 Procurement 19 774
2018 Real property 22 847
2018 Materiel management 25 41
2018 Information management 26 168
2018 Information technology 18 304
2018 Internal audit 22 44
2018 Evaluation 25 20
2018 Data sciences 35 23
2018 Policy 28 119
2018 Project management 25 426
2018 Other services to the public 15 167
2018 None of the above 18 406
2017 Client contact centre 20 329
2017 Compliance, inspection and enforcement 17 38
2017 Communications or public affairs 28 174
2017 Access to information and privacy 17 24
2017 Security 24 124
2017 Science and technology 10 72
2017 Legal services 9 12
2017 Administration and operations 23 1001
2017 Human resources 28 345
2017 Financial management 23 376
2017 Procurement 16 744
2017 Real property 22 799
2017 Materiel management 22 36
2017 Information management 22 122
2017 Information technology 14 246
2017 Internal audit 24 25
2017 Data sciences 56 12
2017 Policy 23 94
2017 Project management 23 361
2017 Other services to the public 22 161
2017 None of the above 21 458

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 454
2018 Compliance, inspection and enforcement 39 52
2018 Communications or public affairs 37 233
2018 Access to information and privacy 29 38
2018 Security 30 151
2018 Science and technology 20 64
2018 Library services 22 13
2018 Legal services 23 13
2018 Administration and operations 33 1111
2018 Human resources 39 385
2018 Financial management 39 396
2018 Procurement 36 774
2018 Real property 37 847
2018 Materiel management 32 41
2018 Information management 28 168
2018 Information technology 31 304
2018 Internal audit 38 44
2018 Evaluation 40 20
2018 Data sciences 53 23
2018 Policy 48 119
2018 Project management 38 426
2018 Other services to the public 30 167
2018 None of the above 34 406
2017 Client contact centre 34 329
2017 Compliance, inspection and enforcement 43 38
2017 Communications or public affairs 37 174
2017 Access to information and privacy 32 24
2017 Security 30 124
2017 Science and technology 23 72
2017 Legal services 16 12
2017 Administration and operations 35 1001
2017 Human resources 33 345
2017 Financial management 36 376
2017 Procurement 39 744
2017 Real property 37 799
2017 Materiel management 40 36
2017 Information management 29 122
2017 Information technology 30 246
2017 Internal audit 40 25
2017 Data sciences 55 12
2017 Policy 38 94
2017 Project management 37 361
2017 Other services to the public 31 161
2017 None of the above 34 458

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 454
2018 Compliance, inspection and enforcement 16 52
2018 Communications or public affairs 25 233
2018 Access to information and privacy 14 38
2018 Security 21 151
2018 Science and technology 28 64
2018 Library services 15 13
2018 Legal services 9 13
2018 Administration and operations 24 1111
2018 Human resources 29 385
2018 Financial management 23 396
2018 Procurement 22 774
2018 Real property 24 847
2018 Materiel management 12 41
2018 Information management 29 168
2018 Information technology 18 304
2018 Internal audit 19 44
2018 Evaluation 19 20
2018 Data sciences 16 23
2018 Policy 29 119
2018 Project management 28 426
2018 Other services to the public 23 167
2018 None of the above 27 406
2017 Client contact centre 18 329
2017 Compliance, inspection and enforcement 9 38
2017 Communications or public affairs 24 174
2017 Access to information and privacy 13 24
2017 Security 21 124
2017 Science and technology 12 72
2017 Legal services 25 12
2017 Administration and operations 21 1001
2017 Human resources 22 345
2017 Financial management 23 376
2017 Procurement 20 744
2017 Real property 18 799
2017 Materiel management 7 36
2017 Information management 22 122
2017 Information technology 13 246
2017 Internal audit 16 25
2017 Data sciences 49 12
2017 Policy 23 94
2017 Project management 19 361
2017 Other services to the public 22 161
2017 None of the above 25 458

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 50 454
2018 Compliance, inspection and enforcement 46 52
2018 Communications or public affairs 46 233
2018 Access to information and privacy 65 38
2018 Security 55 151
2018 Science and technology 36 64
2018 Library services 61 13
2018 Legal services 31 13
2018 Administration and operations 52 1111
2018 Human resources 39 385
2018 Financial management 43 396
2018 Procurement 39 774
2018 Real property 51 847
2018 Materiel management 64 41
2018 Information management 43 168
2018 Information technology 54 304
2018 Internal audit 40 44
2018 Evaluation 36 20
2018 Data sciences 39 23
2018 Policy 48 119
2018 Project management 44 426
2018 Other services to the public 46 167
2018 None of the above 45 406
2017 Client contact centre 51 329
2017 Compliance, inspection and enforcement 40 38
2017 Communications or public affairs 47 174
2017 Access to information and privacy 70 24
2017 Security 58 124
2017 Science and technology 44 72
2017 Legal services 49 12
2017 Administration and operations 54 1001
2017 Human resources 43 345
2017 Financial management 45 376
2017 Procurement 40 744
2017 Real property 56 799
2017 Materiel management 71 36
2017 Information management 41 122
2017 Information technology 57 246
2017 Internal audit 20 25
2017 Data sciences 88 12
2017 Policy 51 94
2017 Project management 51 361
2017 Other services to the public 46 161
2017 None of the above 49 458

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 8 454
2018 Compliance, inspection and enforcement 18 52
2018 Communications or public affairs 11 233
2018 Access to information and privacy 5 38
2018 Security 7 151
2018 Science and technology 12 64
2018 Library services 7 13
2018 Legal services 17 13
2018 Administration and operations 6 1111
2018 Human resources 7 385
2018 Financial management 8 396
2018 Procurement 6 774
2018 Real property 5 847
2018 Materiel management 7 41
2018 Information management 7 168
2018 Information technology 8 304
2018 Internal audit 7 44
2018 Evaluation 15 20
2018 Data sciences 0 23
2018 Policy 4 119
2018 Project management 7 426
2018 Other services to the public 8 167
2018 None of the above 4 406
2017 Client contact centre 7 329
2017 Compliance, inspection and enforcement 3 38
2017 Communications or public affairs 11 174
2017 Access to information and privacy 12 24
2017 Security 8 124
2017 Science and technology 8 72
2017 Legal services 17 12
2017 Administration and operations 6 1001
2017 Human resources 6 345
2017 Financial management 9 376
2017 Procurement 6 744
2017 Real property 5 799
2017 Materiel management 5 36
2017 Information management 6 122
2017 Information technology 6 246
2017 Internal audit 16 25
2017 Data sciences 0 12
2017 Policy 7 94
2017 Project management 6 361
2017 Other services to the public 9 161
2017 None of the above 6 458

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 30 454
2018 Compliance, inspection and enforcement 38 52
2018 Communications or public affairs 25 233
2018 Access to information and privacy 27 38
2018 Security 25 151
2018 Science and technology 42 64
2018 Library services 60 13
2018 Legal services 8 13
2018 Administration and operations 32 1111
2018 Human resources 32 385
2018 Financial management 30 396
2018 Procurement 35 774
2018 Real property 35 847
2018 Materiel management 36 41
2018 Information management 24 168
2018 Information technology 37 304
2018 Internal audit 42 44
2018 Evaluation 40 20
2018 Data sciences 26 23
2018 Policy 41 119
2018 Project management 37 426
2018 Other services to the public 34 167
2018 None of the above 33 406

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 454
2018 Compliance, inspection and enforcement 40 52
2018 Communications or public affairs 35 233
2018 Access to information and privacy 32 38
2018 Security 36 151
2018 Science and technology 38 64
2018 Library services 32 13
2018 Legal services 63 13
2018 Administration and operations 32 1111
2018 Human resources 41 385
2018 Financial management 36 396
2018 Procurement 36 774
2018 Real property 34 847
2018 Materiel management 40 41
2018 Information management 30 168
2018 Information technology 32 304
2018 Internal audit 32 44
2018 Evaluation 65 20
2018 Data sciences 22 23
2018 Policy 25 119
2018 Project management 35 426
2018 Other services to the public 38 167
2018 None of the above 38 406
2017 Client contact centre 33 329
2017 Compliance, inspection and enforcement 55 38
2017 Communications or public affairs 38 174
2017 Access to information and privacy 22 24
2017 Security 41 124
2017 Science and technology 50 72
2017 Legal services 25 12
2017 Administration and operations 36 1001
2017 Human resources 43 345
2017 Financial management 44 376
2017 Procurement 47 744
2017 Real property 40 799
2017 Materiel management 30 36
2017 Information management 44 122
2017 Information technology 41 246
2017 Internal audit 56 25
2017 Data sciences 12 12
2017 Policy 40 94
2017 Project management 39 361
2017 Other services to the public 42 161
2017 None of the above 42 458

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 8 45 19 11 5 12 427
2018 Compliance, inspection and enforcement 10 39 18 12 0 22 51
2018 Communications or public affairs 4 47 18 12 6 13 226
2018 Access to information and privacy 8 39 20 6 3 25 36
2018 Security 6 38 19 18 4 16 147
2018 Science and technology 4 27 31 15 7 16 61
2018 Library services 0 61 17 0 7 15 13
2018 Legal services 16 47 16 0 7 14 13
2018 Administration and operations 8 46 17 10 4 16 1055
2018 Human resources 4 50 16 12 5 13 372
2018 Financial management 9 42 16 10 7 16 381
2018 Procurement 6 40 21 10 4 20 738
2018 Real property 4 31 19 12 8 26 822
2018 Materiel management 8 34 21 17 7 14 41
2018 Information management 10 45 18 10 4 13 159
2018 Information technology 4 43 17 12 4 20 295
2018 Internal audit 7 41 20 7 7 19 44
2018 Evaluation 5 40 10 21 5 19 20
2018 Data sciences 0 39 16 17 8 20 22
2018 Policy 6 38 23 5 9 19 112
2018 Project management 1 32 24 13 7 23 416
2018 Other services to the public 5 45 22 8 5 15 156
2018 None of the above 7 41 17 11 7 18 384
2017 Client contact centre 10 50 20 8 5 8 320
2017 Compliance, inspection and enforcement 8 49 21 8 3 12 37
2017 Communications or public affairs 5 46 23 12 4 10 172
2017 Access to information and privacy 15 36 31 0 5 13 22
2017 Security 2 42 20 12 3 21 121
2017 Science and technology 9 40 24 12 6 10 69
2017 Legal services 9 37 29 0 8 17 11
2017 Administration and operations 8 51 16 11 3 10 986
2017 Human resources 9 49 16 12 3 11 340
2017 Financial management 8 47 22 9 5 10 365
2017 Procurement 8 46 19 10 4 13 725
2017 Real property 4 37 19 12 5 21 788
2017 Materiel management 13 40 13 10 6 20 36
2017 Information management 8 55 15 11 2 8 120
2017 Information technology 6 53 18 8 3 13 237
2017 Internal audit 0 41 46 0 4 8 24
2017 Data sciences 0 41 7 7 0 46 11
2017 Policy 6 50 21 7 3 12 90
2017 Project management 4 41 21 12 4 17 355
2017 Other services to the public 9 48 19 11 3 10 158
2017 None of the above 6 46 19 10 5 14 444

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 29 71 452
2018 Compliance, inspection and enforcement 27 73 52
2018 Communications or public affairs 29 71 229
2018 Access to information and privacy 39 61 38
2018 Security 30 70 152
2018 Science and technology 27 73 63
2018 Library services 9 91 13
2018 Legal services 45 55 13
2018 Administration and operations 29 71 1109
2018 Human resources 27 73 381
2018 Financial management 25 75 394
2018 Procurement 32 68 769
2018 Real property 29 71 843
2018 Materiel management 39 61 41
2018 Information management 32 68 170
2018 Information technology 34 66 299
2018 Internal audit 24 76 44
2018 Evaluation 34 66 20
2018 Data sciences 18 82 23
2018 Policy 22 78 120
2018 Project management 35 65 425
2018 Other services to the public 32 68 166
2018 None of the above 26 74 403

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 13 14 14 11 0 9 57 27 658
2018 Compliance, inspection and enforcement 30 14 20 8 13 0 13 52 25 66
2018 Communications or public affairs 34 12 19 13 9 1 12 54 25 330
2018 Access to information and privacy 47 14 15 10 12 0 2 62 23 58
2018 Security 31 16 19 10 19 1 5 50 30 208
2018 Science and technology 28 22 17 14 6 0 13 58 22 82
2018 Library services 42 25 0 14 9 0 10 75 25 21
2018 Legal services 29 19 14 14 14 0 9 52 32