2018 Public Service Employee Survey Results by Theme for the Public Services and Procurement Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 41 13 7 4 0 0 76 12 656
2018 Compliance, inspection and enforcement 35 42 12 7 4 0 0 77 11 65
2018 Communications or public affairs 32 49 9 8 2 0 0 81 10 330
2018 Access to information and privacy 37 38 16 5 3 0 0 76 9 58
2018 Security 38 37 7 10 8 0 1 75 17 208
2018 Science and technology 40 37 13 8 3 0 0 76 11 80
2018 Library services 48 41 11 0 0 0 0 89 0 20
2018 Legal services 28 32 25 10 5 0 0 60 15 21
2018 Administration and operations 34 40 13 8 5 0 0 74 13 1518
2018 Human resources 34 44 12 6 4 0 0 78 10 548
2018 Financial management 36 42 13 5 3 0 0 79 8 538
2018 Procurement 39 39 12 7 3 0 0 78 10 1126
2018 Real property 34 41 13 7 4 0 0 76 11 1113
2018 Materiel management 45 38 8 3 7 0 0 82 10 58
2018 Information management 33 39 15 7 5 0 0 72 13 237
2018 Information technology 31 42 11 10 5 0 0 74 15 412
2018 Internal audit 34 38 10 13 5 0 0 71 19 53
2018 Evaluation 26 56 7 7 4 0 0 82 11 27
2018 Data sciences 36 52 6 3 3 0 0 88 6 30
2018 Policy 29 49 12 7 3 0 0 77 10 151
2018 Project management 32 44 12 8 4 0 0 76 12 575
2018 Other services to the public 37 37 12 9 5 0 0 74 14 241
2018 None of the above 33 38 13 9 7 0 0 71 16 609
2017 Client contact centre 27 45 14 8 6 0 0 72 14 494
2017 Compliance, inspection and enforcement 32 39 12 14 4 0 0 70 18 50
2017 Communications or public affairs 30 49 10 9 2 0 0 80 10 253
2017 Access to information and privacy 38 46 8 6 3 0 0 84 8 37
2017 Security 37 37 9 13 5 0 0 74 17 182
2017 Science and technology 26 51 13 6 4 0 0 77 10 105
2017 Library services 35 47 0 13 6 0 0 82 18 16
2017 Legal services 30 50 9 10 0 0 0 80 10 20
2017 Administration and operations 33 41 11 9 7 0 0 73 15 1491
2017 Human resources 37 43 10 6 3 0 0 81 9 506
2017 Financial management 29 47 12 8 3 0 0 77 12 535
2017 Procurement 35 47 10 6 3 0 0 81 9 1025
2017 Real property 34 44 11 7 4 0 0 78 11 1159
2017 Materiel management 45 34 14 6 2 0 0 78 7 52
2017 Information management 29 49 11 8 4 0 0 77 12 212
2017 Information technology 30 47 10 8 5 0 0 77 13 393
2017 Internal audit 22 50 13 7 8 0 0 72 15 40
2017 Evaluation 24 43 25 8 0 0 0 67 8 12
2017 Data sciences 27 34 9 25 4 0 0 61 30 19
2017 Policy 27 51 9 5 8 0 0 78 14 124
2017 Project management 34 48 10 5 4 0 0 82 9 530
2017 Other services to the public 31 44 12 9 4 1 0 75 13 234
2017 None of the above 30 45 11 8 6 0 0 75 14 754
2014 Client contact centre 27 45 14 9 5 0 0 72 14 656
2014 Compliance, inspection and enforcement 30 47 11 8 4 0 0 77 12 82
2014 Communications or public affairs 30 45 13 10 3 0 0 74 13 356
2014 Access to information and privacy 31 46 14 2 7 0 0 77 9 45
2014 Security 31 42 9 9 8 0 0 73 17 170
2014 Science and technology 28 53 9 8 2 0 0 81 10 133
2014 Library services 22 51 7 12 8 0 0 73 20 26
2014 Legal services 42 26 9 18 4 0 0 68 22 22
2014 Administration and operations 27 44 13 9 6 0 0 71 16 1541
2014 Human resources 33 47 9 8 3 0 0 80 11 523
2014 Financial management 29 45 12 9 4 0 0 74 14 559
2014 Procurement 29 47 12 7 5 0 0 76 12 1016
2014 Real property 28 45 12 10 5 0 0 73 15 1647
2014 Materiel management 26 48 12 4 10 0 0 74 14 68
2014 Information management 29 42 14 10 6 0 0 70 16 279
2014 Information technology 28 45 13 9 5 0 0 73 14 518
2014 Internal audit 29 53 10 6 2 0 0 81 8 49
2014 Evaluation 14 52 14 6 14 0 0 66 20 29
2014 Other services to the public 32 45 13 5 4 0 0 78 9 277
2014 None of the above 28 41 17 9 5 0 0 69 14 825

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 40 18 9 5 0 0 68 14 652
2018 Compliance, inspection and enforcement 19 48 13 14 6 0 0 67 20 66
2018 Communications or public affairs 27 39 18 10 6 0 0 67 16 329
2018 Access to information and privacy 28 36 21 9 7 0 0 63 16 56
2018 Security 31 37 12 11 9 0 1 68 20 208
2018 Science and technology 22 32 26 11 9 0 0 54 20 82
2018 Library services 27 49 15 9 0 0 0 75 9 21
2018 Legal services 14 43 9 15 19 0 0 57 34 21
2018 Administration and operations 32 38 15 9 7 0 0 70 15 1517
2018 Human resources 34 39 15 8 5 0 0 73 13 555
2018 Financial management 31 39 15 10 5 0 0 70 15 538
2018 Procurement 35 39 14 8 5 0 0 74 12 1122
2018 Real property 31 37 15 10 7 0 0 68 17 1112
2018 Materiel management 31 42 7 11 8 0 0 73 20 60
2018 Information management 31 37 15 10 7 0 0 68 17 237
2018 Information technology 32 40 13 7 8 0 0 71 15 412
2018 Internal audit 45 30 8 10 7 0 0 74 17 54
2018 Evaluation 31 33 22 7 7 0 0 64 14 27
2018 Data sciences 38 48 6 6 3 0 0 85 9 30
2018 Policy 32 40 11 11 6 0 0 72 17 152
2018 Project management 27 42 15 10 7 0 0 69 16 572
2018 Other services to the public 30 37 16 9 7 0 0 67 17 241
2018 None of the above 24 33 19 12 12 0 0 57 24 609
2017 Client contact centre 22 37 20 11 10 0 0 59 21 494
2017 Compliance, inspection and enforcement 21 36 19 12 12 0 0 57 23 51
2017 Communications or public affairs 26 40 14 15 5 0 0 66 20 253
2017 Access to information and privacy 40 25 17 5 11 0 3 66 16 37
2017 Security 28 27 15 16 13 1 0 56 29 181
2017 Science and technology 16 49 15 7 11 2 0 67 17 105
2017 Library services 29 52 0 6 13 0 0 82 18 16
2017 Legal services 34 40 5 5 16 0 0 74 21 20
2017 Administration and operations 30 36 14 11 9 0 0 66 20 1487
2017 Human resources 37 35 13 9 6 0 0 72 15 505
2017 Financial management 28 41 15 9 7 0 0 69 16 534
2017 Procurement 35 39 13 7 5 0 0 74 13 1024
2017 Real property 28 39 15 10 8 0 0 67 18 1159
2017 Materiel management 26 41 16 5 12 0 0 67 17 52
2017 Information management 24 39 18 9 10 0 0 62 19 212
2017 Information technology 31 38 14 9 8 0 0 69 17 393
2017 Internal audit 35 38 8 12 7 0 0 73 20 40
2017 Evaluation 16 51 25 8 0 0 0 67 8 12
2017 Data sciences 13 44 13 30 0 0 0 57 30 19
2017 Policy 28 36 10 13 12 0 0 64 25 124
2017 Project management 28 37 17 10 7 0 0 66 17 530
2017 Other services to the public 23 35 20 15 6 1 0 58 22 234
2017 None of the above 25 32 18 12 12 0 0 58 25 750

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 35 12 3 2 0 0 84 5 649
2018 Compliance, inspection and enforcement 54 35 8 3 0 0 0 89 3 66
2018 Communications or public affairs 39 42 13 4 2 0 0 81 6 325
2018 Access to information and privacy 46 31 18 2 3 0 0 77 5 58
2018 Security 51 33 9 4 2 0 0 84 7 208
2018 Science and technology 45 39 12 1 3 0 0 84 4 81
2018 Library services 64 36 0 0 0 0 0 100 0 20
2018 Legal services 47 37 11 5 0 0 0 84 5 21
2018 Administration and operations 49 36 10 4 2 0 0 84 6 1514
2018 Human resources 46 37 12 4 1 0 0 83 5 553
2018 Financial management 48 37 10 4 1 0 0 85 5 538
2018 Procurement 55 33 8 2 1 0 0 89 3 1119
2018 Real property 51 35 9 4 1 0 0 86 5 1109
2018 Materiel management 51 41 6 0 3 0 0 91 3 59
2018 Information management 49 33 12 2 3 0 1 83 5 236
2018 Information technology 47 35 11 6 2 0 0 82 7 410
2018 Internal audit 49 33 7 12 0 0 0 81 12 54
2018 Evaluation 45 45 7 0 4 0 0 89 4 27
2018 Data sciences 50 41 3 3 3 0 0 91 6 30
2018 Policy 44 39 10 4 3 0 0 83 7 153
2018 Project management 49 35 11 4 2 0 0 84 6 573
2018 Other services to the public 54 32 8 2 3 0 1 87 5 241
2018 None of the above 47 35 9 5 3 1 0 82 9 605
2017 Client contact centre 44 39 9 4 3 0 0 83 7 496
2017 Compliance, inspection and enforcement 52 27 18 2 2 0 0 79 4 51
2017 Communications or public affairs 43 43 8 4 1 0 0 86 5 250
2017 Access to information and privacy 53 33 8 3 3 0 0 87 6 37
2017 Security 54 32 8 5 2 0 0 85 7 182
2017 Science and technology 48 44 7 1 0 0 0 92 1 105
2017 Library services 52 35 7 6 0 0 0 87 6 16
2017 Legal services 55 36 10 0 0 0 0 90 0 20
2017 Administration and operations 49 34 10 4 3 0 0 83 6 1490
2017 Human resources 50 39 9 2 1 0 0 88 3 505
2017 Financial management 48 38 10 2 2 0 0 86 4 532
2017 Procurement 53 36 9 2 1 0 0 88 3 1023
2017 Real property 52 36 7 2 1 0 0 89 4 1155
2017 Materiel management 52 38 8 0 2 0 0 91 2 51
2017 Information management 47 39 9 3 1 0 0 87 5 212
2017 Information technology 46 39 10 4 1 0 0 85 5 393
2017 Internal audit 47 37 8 3 5 0 0 84 8 40
2017 Evaluation 32 51 8 8 0 0 0 84 8 12
2017 Data sciences 36 51 4 4 4 0 0 87 9 19
2017 Policy 49 36 4 7 4 0 0 85 11 124
2017 Project management 52 36 8 3 1 0 0 88 4 528
2017 Other services to the public 54 31 9 5 1 1 0 86 6 234
2017 None of the above 48 34 11 4 3 0 0 83 7 753
2014 Client contact centre 55 33 7 3 2 0 0 88 5 657
2014 Compliance, inspection and enforcement 60 33 4 4 0 0 0 93 4 82
2014 Communications or public affairs 51 35 10 3 1 0 0 86 3 355
2014 Access to information and privacy 57 29 12 2 0 0 0 86 2 45
2014 Security 61 27 5 4 2 0 0 89 7 170
2014 Science and technology 53 36 7 4 1 0 0 89 4 133
2014 Library services 45 30 21 4 0 0 0 75 4 26
2014 Legal services 78 13 0 9 0 0 0 91 9 22
2014 Administration and operations 57 29 9 3 2 0 0 87 4 1539
2014 Human resources 58 33 6 2 1 0 0 91 3 522
2014 Financial management 54 33 9 2 1 0 0 88 4 558
2014 Procurement 59 29 8 2 1 0 0 88 4 1015
2014 Real property 60 28 9 2 1 0 0 88 4 1648
2014 Materiel management 67 24 9 0 0 0 0 91 0 68
2014 Information management 58 29 9 3 2 0 0 87 5 279
2014 Information technology 54 33 9 4 1 0 0 87 5 518
2014 Internal audit 59 30 10 0 0 0 0 90 0 49
2014 Evaluation 52 21 17 7 3 0 0 72 10 29
2014 Other services to the public 60 32 5 1 1 0 0 92 2 276
2014 None of the above 53 32 11 2 2 0 0 85 4 825

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 39 13 6 3 0 0 79 8 654
2018 Compliance, inspection and enforcement 31 48 10 7 4 0 0 79 11 66
2018 Communications or public affairs 37 46 12 5 2 0 0 82 6 328
2018 Access to information and privacy 34 34 21 7 3 0 0 69 10 58
2018 Security 41 37 12 6 4 0 0 79 10 208
2018 Science and technology 39 42 14 2 3 0 0 81 5 82
2018 Library services 57 43 0 0 0 0 0 100 0 21
2018 Legal services 28 47 15 10 0 0 0 75 10 21
2018 Administration and operations 42 37 11 6 4 0 0 79 10 1520
2018 Human resources 39 42 11 4 3 0 0 82 8 555
2018 Financial management 38 42 12 4 3 0 0 80 7 541
2018 Procurement 45 38 10 4 3 0 0 84 6 1126
2018 Real property 40 39 13 5 2 0 0 79 8 1111
2018 Materiel management 50 34 6 6 4 0 0 85 10 60
2018 Information management 42 35 14 5 4 0 0 77 9 236
2018 Information technology 37 42 10 8 4 0 0 78 12 415
2018 Internal audit 32 46 9 10 2 0 2 79 12 54
2018 Evaluation 34 56 4 4 4 0 0 89 7 27
2018 Data sciences 47 40 11 0 3 0 0 87 3 30
2018 Policy 33 43 14 7 2 0 0 76 9 153
2018 Project management 37 41 13 6 2 0 0 79 8 575
2018 Other services to the public 45 34 13 5 2 0 0 80 7 242
2018 None of the above 37 40 11 6 5 0 0 78 11 608
2017 Client contact centre 33 42 13 6 6 0 0 75 12 494
2017 Compliance, inspection and enforcement 33 38 20 6 4 0 0 71 10 51
2017 Communications or public affairs 35 47 9 7 1 0 0 82 9 251
2017 Access to information and privacy 40 38 14 3 5 0 0 78 8 37
2017 Security 43 33 11 9 5 0 0 75 13 176
2017 Science and technology 32 50 10 5 3 0 0 82 8 105
2017 Library services 52 30 13 6 0 0 0 82 6 16
2017 Legal services 38 37 15 11 0 0 0 75 11 20
2017 Administration and operations 40 37 11 7 5 0 0 77 12 1485
2017 Human resources 44 39 10 4 3 0 0 83 7 506
2017 Financial management 37 43 13 4 3 0 0 81 6 529
2017 Procurement 43 41 10 4 2 0 0 84 7 1023
2017 Real property 41 41 10 5 2 0 0 82 8 1152
2017 Materiel management 50 34 13 2 2 0 0 84 3 52
2017 Information management 35 45 10 7 3 1 0 81 9 212
2017 Information technology 39 39 11 8 3 0 0 78 11 393
2017 Internal audit 38 41 8 11 3 0 0 79 13 39
2017 Evaluation 34 58 9 0 0 0 0 91 0 12
2017 Data sciences 27 35 8 25 4 0 0 62 30 19
2017 Policy 35 38 12 6 8 0 0 73 15 124
2017 Project management 39 43 10 5 2 0 0 82 8 528
2017 Other services to the public 43 37 13 5 2 1 0 80 7 234
2017 None of the above 37 40 11 8 4 0 0 77 12 751
2014 Client contact centre 32 44 14 7 4 0 0 76 10 656
2014 Compliance, inspection and enforcement 40 42 10 6 2 0 0 82 8 82
2014 Communications or public affairs 36 44 12 6 2 0 0 80 8 355
2014 Access to information and privacy 33 42 16 5 4 0 0 75 9 45
2014 Security 36 39 12 6 7 0 1 76 13 169
2014 Science and technology 34 46 14 4 1 0 0 80 6 132
2014 Library services 30 42 20 4 4 0 0 72 8 26
2014 Legal services 37 45 4 14 0 0 0 82 14 22
2014 Administration and operations 36 40 12 7 5 0 0 77 12 1539
2014 Human resources 41 44 8 5 2 0 0 86 6 520
2014 Financial management 34 43 13 6 3 1 0 78 9 558
2014 Procurement 37 42 11 6 3 0 0 79 9 1015
2014 Real property 37 42 13 6 3 0 0 79 8 1645
2014 Materiel management 51 32 10 4 3 0 0 83 7 68
2014 Information management 37 37 14 8 4 0 0 75 11 280
2014 Information technology 35 42 13 8 2 0 0 77 10 518
2014 Internal audit 35 51 13 2 0 0 0 85 2 49
2014 Evaluation 21 59 10 0 10 0 0 79 10 29
2014 Other services to the public 42 38 13 3 4 0 0 80 7 277
2014 None of the above 35 40 14 7 4 1 0 75 11 824

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 33 19 6 5 1 0 70 11 657
2018 Compliance, inspection and enforcement 34 26 26 8 6 0 0 60 14 66
2018 Communications or public affairs 23 35 23 12 6 1 0 59 18 329
2018 Access to information and privacy 23 38 25 7 5 2 0 62 12 58
2018 Security 28 30 12 17 12 1 0 59 29 208
2018 Science and technology 27 38 19 11 3 1 1 67 14 81
2018 Library services 51 24 25 0 0 0 0 75 0 21
2018 Legal services 33 24 20 5 14 5 0 59 20 21
2018 Administration and operations 37 34 14 7 6 1 0 72 14 1517
2018 Human resources 37 39 13 6 5 1 0 77 10 552
2018 Financial management 34 38 15 7 5 0 0 72 13 541
2018 Procurement 45 32 14 5 4 0 0 78 9 1128
2018 Real property 34 33 18 9 5 0 0 67 14 1107
2018 Materiel management 42 31 12 6 7 1 0 75 13 59
2018 Information management 31 38 19 6 6 0 0 69 12 238
2018 Information technology 30 30 22 12 6 0 0 60 17 413
2018 Internal audit 58 23 5 9 3 2 0 82 12 53
2018 Evaluation 37 22 22 11 8 0 0 59 18 27
2018 Data sciences 32 29 21 12 3 3 0 63 15 30
2018 Policy 25 37 21 9 7 1 0 62 17 151
2018 Project management 35 34 17 8 6 1 0 69 14 573
2018 Other services to the public 37 34 15 7 6 1 0 71 13 241
2018 None of the above 27 29 21 11 10 1 0 58 21 607
2017 Client contact centre 27 32 23 8 9 1 0 60 18 496
2017 Compliance, inspection and enforcement 28 34 16 12 10 0 0 63 21 51
2017 Communications or public affairs 19 39 19 15 7 2 0 59 22 251
2017 Access to information and privacy 27 33 22 8 8 3 0 61 16 37
2017 Security 23 35 16 14 11 2 0 59 25 179
2017 Science and technology 22 44 17 12 5 1 0 66 17 105
2017 Library services 35 35 19 6 6 0 0 70 11 16
2017 Legal services 29 25 25 11 6 5 0 56 17 20
2017 Administration and operations 35 30 18 9 7 1 0 66 16 1482
2017 Human resources 37 37 15 6 4 1 0 74 10 505
2017 Financial management 31 38 17 8 5 1 0 70 13 534
2017 Procurement 41 35 15 5 4 0 0 76 9 1023
2017 Real property 33 36 16 9 6 0 0 69 15 1161
2017 Materiel management 35 33 14 9 9 0 0 68 18 52
2017 Information management 30 41 18 6 5 1 0 71 11 212
2017 Information technology 29 39 18 8 6 0 0 68 14 392
2017 Internal audit 43 25 17 8 7 0 0 68 15 40
2017 Evaluation 18 57 16 0 9 0 0 75 9 12
2017 Data sciences 28 47 8 9 9 0 0 74 17 19
2017 Policy 26 33 19 9 12 1 0 60 21 123
2017 Project management 29 33 23 9 5 1 0 63 14 527
2017 Other services to the public 30 30 21 9 9 1 0 61 18 233
2017 None of the above 23 29 23 12 10 3 0 54 23 753
2014 Client contact centre 21 39 21 9 8 1 0 61 18 656
2014 Compliance, inspection and enforcement 20 43 23 8 6 0 0 63 15 82
2014 Communications or public affairs 15 41 19 17 6 2 0 57 24 356
2014 Access to information and privacy 22 32 30 9 5 0 2 55 14 45
2014 Security 15 35 23 11 15 1 0 50 26 170
2014 Science and technology 18 38 20 15 8 1 0 56 24 133
2014 Library services 28 46 11 3 8 4 0 77 12 26
2014 Legal services 19 50 18 14 0 0 0 68 14 22
2014 Administration and operations 26 39 18 9 7 1 0 66 16 1540
2014 Human resources 32 44 12 7 4 1 0 77 11 521
2014 Financial management 24 42 19 9 6 0 0 66 15 559
2014 Procurement 31 41 15 8 4 1 0 73 12 1016
2014 Real property 23 37 20 12 8 1 0 60 21 1647
2014 Materiel management 30 27 25 5 12 0 0 57 18 68
2014 Information management 25 38 21 10 5 0 0 63 15 280
2014 Information technology 22 38 23 11 5 1 0 60 16 515
2014 Internal audit 35 39 14 8 4 0 0 74 12 49
2014 Evaluation 10 31 31 20 7 0 0 42 27 29
2014 Other services to the public 23 38 20 12 7 0 0 61 19 277
2014 None of the above 18 32 26 12 11 1 0 50 24 825

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 37 18 7 4 0 0 71 11 654
2018 Compliance, inspection and enforcement 29 30 25 10 6 0 0 59 16 65
2018 Communications or public affairs 24 38 20 13 6 0 0 62 18 330
2018 Access to information and privacy 23 46 18 7 5 0 0 70 12 57
2018 Security 27 32 18 12 11 0 0 59 23 208
2018 Science and technology 20 45 21 11 4 0 0 65 14 81
2018 Library services 41 39 14 6 0 0 0 80 6 21
2018 Legal services 33 28 10 15 9 5 0 64 25 21
2018 Administration and operations 35 37 14 8 5 1 0 73 13 1513
2018 Human resources 37 41 12 5 4 1 0 78 9 548
2018 Financial management 34 41 14 7 5 0 0 75 11 538
2018 Procurement 43 35 13 6 3 0 0 78 9 1126
2018 Real property 33 35 18 9 5 0 0 68 14 1108
2018 Materiel management 40 36 6 8 10 0 0 76 19 57
2018 Information management 30 40 18 8 4 0 0 70 12 236
2018 Information technology 28 35 19 12 6 0 0 63 18 413
2018 Internal audit 52 30 5 10 2 0 0 83 12 53
2018 Evaluation 35 31 19 12 4 0 0 66 15 26
2018 Data sciences 32 22 29 9 6 3 0 55 15 30
2018 Policy 26 38 22 8 6 1 0 64 14 151
2018 Project management 33 36 16 11 4 0 0 69 15 573
2018 Other services to the public 35 33 19 7 6 0 0 68 13 241
2018 None of the above 26 33 19 12 8 1 0 60 20 609
2017 Client contact centre 24 38 20 10 8 1 0 62 18 496
2017 Compliance, inspection and enforcement 25 40 10 14 12 0 0 65 25 51
2017 Communications or public affairs 19 41 18 15 7 1 0 61 21 253
2017 Access to information and privacy 27 33 24 5 10 0 0 60 16 37
2017 Security 23 33 15 19 10 1 0 56 29 179
2017 Science and technology 18 49 18 10 5 0 0 67 15 105
2017 Library services 29 47 13 6 6 0 0 76 11 16
2017 Legal services 29 25 20 21 6 0 0 54 26 20
2017 Administration and operations 33 35 17 9 6 0 0 68 15 1486
2017 Human resources 37 37 15 6 3 1 0 75 10 505
2017 Financial management 32 39 17 8 4 0 0 71 12 533
2017 Procurement 39 39 12 5 4 0 0 78 9 1021
2017 Real property 32 37 15 11 5 0 0 69 16 1161
2017 Materiel management 32 40 12 7 9 0 0 72 16 52
2017 Information management 29 44 16 7 4 0 0 73 11 212
2017 Information technology 30 40 17 7 6 0 0 70 13 393
2017 Internal audit 32 40 17 7 3 0 0 73 10 40
2017 Evaluation 26 49 8 8 9 0 0 75 17 12
2017 Data sciences 23 34 25 4 13 0 0 58 17 19
2017 Policy 27 36 15 13 9 1 0 63 22 124
2017 Project management 29 39 17 11 4 1 0 68 15 529
2017 Other services to the public 31 32 17 12 7 1 0 64 19 234
2017 None of the above 22 33 21 14 8 1 0 56 23 751
2014 Client contact centre 21 41 19 12 7 1 0 62 19 658
2014 Compliance, inspection and enforcement 23 41 23 7 6 0 0 64 13 82
2014 Communications or public affairs 16 42 19 17 5 1 0 59 22 356
2014 Access to information and privacy 26 33 25 9 5 0 2 60 14 45
2014 Security 16 39 20 12 13 0 0 55 25 170
2014 Science and technology 19 38 25 9 8 0 0 57 18 133
2014 Library services 28 41 15 11 4 0 0 70 15 26
2014 Legal services 19 50 14 13 5 0 0 68 18 22
2014 Administration and operations 27 40 17 10 6 0 0 67 15 1540
2014 Human resources 33 45 12 5 4 0 0 79 9 521
2014 Financial management 25 45 17 8 5 0 0 69 13 557
2014 Procurement 30 44 14 8 4 0 0 75 12 1015
2014 Real property 23 38 20 13 6 0 0 61 19 1646
2014 Materiel management 29 32 24 5 10 0 0 61 15 68
2014 Information management 26 39 19 12 4 0 0 65 16 280
2014 Information technology 23 43 18 11 4 1 0 66 16 517
2014 Internal audit 41 37 12 6 4 0 0 78 10 49
2014 Evaluation 10 38 21 20 7 3 0 50 28 29
2014 Other services to the public 26 35 22 10 7 1 0 61 17 277
2014 None of the above 18 33 25 13 9 1 0 52 22 824

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 25 21 11 8 4 0 59 19 654
2018 Compliance, inspection and enforcement 14 27 32 11 14 2 0 42 25 66
2018 Communications or public affairs 22 26 21 14 11 5 2 51 27 329
2018 Access to information and privacy 16 36 19 13 14 2 0 53 27 58
2018 Security 26 25 17 17 13 1 1 52 30 209
2018 Science and technology 21 30 19 17 8 3 1 54 26 81
2018 Library services 41 14 30 5 0 10 0 62 5 21
2018 Legal services 14 34 14 9 20 10 0 53 32 21
2018 Administration and operations 32 24 20 11 9 4 1 59 20 1521
2018 Human resources 34 29 20 10 5 2 0 64 15 554
2018 Financial management 31 28 19 10 8 3 1 61 19 541
2018 Procurement 39 27 20 7 5 2 0 67 13 1129
2018 Real property 32 25 21 11 8 3 0 59 19 1112
2018 Materiel management 31 27 10 7 17 7 2 63 26 58
2018 Information management 30 25 23 10 10 2 0 57 20 237
2018 Information technology 28 26 25 12 7 1 0 55 20 414
2018 Internal audit 43 28 11 14 3 0 0 72 17 53
2018 Evaluation 23 31 23 7 12 4 0 56 20 26
2018 Data sciences 23 32 22 12 9 3 0 56 22 30
2018 Policy 21 24 21 22 7 4 1 47 31 151
2018 Project management 26 24 24 14 9 3 0 52 24 574
2018 Other services to the public 35 23 20 9 5 6 3 63 15 242
2018 None of the above 23 24 21 12 11 6 3 51 26 608
2017 Client contact centre 23 27 21 13 11 4 1 53 25 496
2017 Compliance, inspection and enforcement 18 39 20 6 14 4 0 60 20 51
2017 Communications or public affairs 14 29 18 19 11 8 2 47 33 253
2017 Access to information and privacy 32 30 16 8 8 6 0 66 17 37
2017 Security 24 26 20 13 16 2 0 50 29 181
2017 Science and technology 13 42 23 9 10 2 2 57 19 105
2017 Library services 41 29 12 6 6 7 0 76 12 16
2017 Legal services 28 30 11 21 6 5 0 61 28 20
2017 Administration and operations 32 24 18 12 10 4 0 58 23 1488
2017 Human resources 34 27 19 9 6 4 1 64 16 506
2017 Financial management 27 31 18 10 8 4 1 61 19 533
2017 Procurement 38 27 18 8 6 2 0 67 14 1023
2017 Real property 30 27 21 10 9 2 1 59 19 1160
2017 Materiel management 30 29 25 7 6 3 0 61 13 51
2017 Information management 27 28 18 9 9 8 0 60 20 212
2017 Information technology 27 29 21 11 7 5 0 58 19 393
2017 Internal audit 33 25 23 12 5 2 0 59 18 40
2017 Evaluation 28 35 9 18 9 0 0 64 27 11
2017 Data sciences 31 13 30 8 13 5 0 46 23 19
2017 Policy 16 24 23 19 14 3 1 42 35 124
2017 Project management 23 29 22 13 7 6 0 56 21 530
2017 Other services to the public 30 24 17 11 9 6 3 59 22 233
2017 None of the above 22 23 20 14 11 6 3 50 28 754
2014 Client contact centre 21 29 20 12 11 6 1 53 25 657
2014 Compliance, inspection and enforcement 23 29 19 9 13 7 0 56 23 82
2014 Communications or public affairs 17 23 19 19 10 9 3 45 33 356
2014 Access to information and privacy 28 30 7 19 12 2 2 61 32 45
2014 Security 18 23 21 14 18 5 1 44 34 170
2014 Science and technology 19 29 23 15 7 8 0 52 23 133
2014 Library services 35 19 25 4 12 0 4 57 17 26
2014 Legal services 14 29 31 9 0 18 0 52 11 22
2014 Administration and operations 25 27 22 11 11 4 0 54 23 1540
2014 Human resources 32 32 16 9 7 3 1 67 17 521
2014 Financial management 23 29 21 13 10 4 0 55 23 558
2014 Procurement 30 29 19 11 6 4 0 62 18 1016
2014 Real property 26 27 21 14 9 3 1 54 24 1646
2014 Materiel management 27 29 13 14 15 1 0 56 30 68
2014 Information management 25 29 23 13 7 3 0 55 20 280
2014 Information technology 24 26 27 12 7 3 0 52 20 517
2014 Internal audit 28 33 18 12 4 4 0 64 17 49
2014 Evaluation 10 38 21 10 17 3 0 50 28 29
2014 Other services to the public 25 23 19 13 10 7 4 54 25 277
2014 None of the above 20 21 20 16 12 8 3 46 32 825
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 44 36 10 4 3 2 0 82 7 658
2018 Compliance, inspection and enforcement 40 36 11 7 6 0 0 76 13 65
2018 Communications or public affairs 46 36 9 6 2 2 0 83 7 328
2018 Access to information and privacy 37 29 18 4 10 0 2 68 14 58
2018 Security 37 35 10 8 8 1 1 74 16 207
2018 Science and technology 36 37 11 11 4 2 0 75 15 81
2018 Library services 47 30 14 5 0 5 0 80 5 21
2018 Legal services 14 42 14 15 5 10 0 62 22 21
2018 Administration and operations 50 28 11 5 4 2 0 80 9 1526
2018 Human resources 45 30 13 6 3 2 1 77 10 553
2018 Financial management 45 34 10 4 5 2 1 80 9 538
2018 Procurement 52 29 9 5 2 1 0 83 8 1125
2018 Real property 45 29 14 6 4 2 0 75 10 1110
2018 Materiel management 45 36 4 4 9 2 0 82 13 57
2018 Information management 46 31 11 5 4 2 2 80 9 240
2018 Information technology 52 26 10 5 5 2 0 79 10 409
2018 Internal audit 47 37 3 4 0 9 0 92 4 53
2018 Evaluation 47 15 23 4 11 0 0 62 15 26
2018 Data sciences 49 34 3 11 3 0 0 83 13 30
2018 Policy 52 28 7 6 4 3 1 82 10 152
2018 Project management 42 32 12 7 4 1 1 76 11 570
2018 Other services to the public 44 33 12 4 3 4 0 80 8 234
2018 None of the above 43 29 14 6 5 3 1 75 11 605
2017 Client contact centre 38 37 13 6 4 2 1 76 10 496
2017 Compliance, inspection and enforcement 46 27 16 6 6 0 0 73 12 51
2017 Communications or public affairs 43 30 11 6 4 6 1 78 11 253
2017 Access to information and privacy 41 23 11 14 8 3 0 66 23 36
2017 Security 36 31 13 10 8 2 0 68 18 181
2017 Science and technology 40 33 12 8 6 2 0 74 14 103
2017 Library services 65 17 6 6 0 0 6 88 6 16
2017 Legal services 44 45 0 11 0 0 0 89 11 20
2017 Administration and operations 47 30 10 5 4 3 0 80 10 1492
2017 Human resources 48 33 8 4 3 2 1 84 7 504
2017 Financial management 46 33 9 5 3 3 1 82 9 533
2017 Procurement 50 29 9 5 4 1 1 81 9 1024
2017 Real property 43 33 11 7 4 1 1 77 11 1161
2017 Materiel management 39 30 9 8 5 5 3 76 15 52
2017 Information management 42 33 12 6 4 2 1 77 11 212
2017 Information technology 44 34 8 7 4 2 0 81 11 393
2017 Internal audit 53 27 12 2 0 5 0 85 3 40
2017 Evaluation 43 24 8 25 0 0 0 67 25 12
2017 Data sciences 49 13 25 4 9 0 0 62 13 19
2017 Policy 51 19 15 7 8 1 0 70 15 124
2017 Project management 40 36 11 6 3 3 0 79 10 530
2017 Other services to the public 43 33 14 3 3 4 0 79 6 234
2017 None of the above 40 32 11 7 5 4 1 75 13 753
2014 Client contact centre 39 36 15 4 4 2 1 77 8 656
2014 Compliance, inspection and enforcement 40 28 19 7 4 2 0 69 11 82
2014 Communications or public affairs 42 38 7 5 3 4 1 84 8 356
2014 Access to information and privacy 38 29 12 9 9 2 0 69 19 45
2014 Security 45 26 12 5 10 1 1 73 16 170
2014 Science and technology 42 34 11 6 2 4 1 80 9 133
2014 Library services 30 50 16 0 0 4 0 83 0 26
2014 Legal services 29 37 9 0 9 17 0 79 10 22
2014 Administration and operations 43 34 11 6 3 2 1 79 9 1540
2014 Human resources 48 33 9 4 3 3 0 83 7 521
2014 Financial management 41 34 14 6 3 1 0 76 10 559
2014 Procurement 47 30 12 5 4 3 0 79 9 1015
2014 Real property 42 32 12 7 5 1 0 76 13 1648
2014 Materiel management 37 27 15 11 8 0 1 65 20 68
2014 Information management 44 33 12 5 3 2 1 80 8 280
2014 Information technology 44 32 11 6 3 2 1 79 9 517
2014 Internal audit 45 37 8 10 0 0 0 81 10 49
2014 Evaluation 24 45 10 3 14 3 0 71 18 29
2014 Other services to the public 38 30 13 7 5 5 1 73 13 277
2014 None of the above 38 32 15 8 3 3 1 73 12 824

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 35 12 6 3 1 0 78 9 658
2018 Compliance, inspection and enforcement 32 42 11 9 6 0 0 74 15 66
2018 Communications or public affairs 45 36 8 8 1 0 0 82 9 329
2018 Access to information and privacy 36 36 16 5 7 0 0 72 12 58
2018 Security 36 35 11 8 9 0 0 72 17 207
2018 Science and technology 36 36 15 10 3 0 0 72 13 80
2018 Library services 44 28 19 9 0 0 0 72 9 21
2018 Legal services 29 18 24 15 5 5 5 52 21 21
2018 Administration and operations 45 32 10 7 4 1 0 78 11 1524
2018 Human resources 44 35 10 5 5 0 0 80 10 546
2018 Financial management 44 32 11 8 4 1 0 77 12 539
2018 Procurement 50 31 9 7 3 0 1 82 9 1122
2018 Real property 41 34 11 8 6 0 0 75 14 1104
2018 Materiel management 40 36 6 6 12 0 0 76 17 57
2018 Information management 40 36 10 7 4 2 0 78 12 239
2018 Information technology 48 30 10 7 4 1 0 79 11 407
2018 Internal audit 54 27 9 9 2 0 0 81 10 53
2018 Evaluation 43 23 11 11 8 4 0 69 19 26
2018 Data sciences 41 29 17 6 6 0 0 70 12 29
2018 Policy 49 30 4 9 7 1 1 80 16 151
2018 Project management 40 34 12 9 5 0 0 74 14 570
2018 Other services to the public 43 35 11 5 4 2 0 80 9 234
2018 None of the above 39 33 12 8 5 1 1 74 13 605
2017 Client contact centre 38 40 11 6 4 0 0 79 11 495
2017 Compliance, inspection and enforcement 35 42 10 0 14 0 0 77 14 51
2017 Communications or public affairs 46 34 8 7 4 2 0 81 11 253
2017 Access to information and privacy 40 22 14 16 5 3 0 64 22 37
2017 Security 35 35 11 12 7 1 0 70 19 181
2017 Science and technology 40 38 10 4 8 1 0 79 12 105
2017 Library services 52 30 0 11 0 0 6 88 12 16
2017 Legal services 53 36 6 6 0 0 0 89 6 20
2017 Administration and operations 45 32 10 7 5 1 0 78 12 1492
2017 Human resources 50 32 8 7 2 0 1 83 9 505
2017 Financial management 44 34 11 6 4 1 0 79 10 533
2017 Procurement 48 32 9 6 4 0 1 81 10 1026
2017 Real property 42 37 8 8 5 1 0 79 13 1157
2017 Materiel management 39 35 9 10 7 0 0 74 17 52
2017 Information management 40 35 9 10 6 0 0 75 16 212
2017 Information technology 44 33 9 8 5 1 0 77 14 393
2017 Internal audit 36 45 7 10 2 0 0 80 12 40
2017 Evaluation 34 41 8 17 0 0 0 75 17 12
2017 Data sciences 49 34 4 4 9 0 0 83 13 19
2017 Policy 40 35 6 13 6 0 0 74 19 124
2017 Project management 40 37 11 9 3 1 0 77 12 527
2017 Other services to the public 40 37 9 10 3 2 0 78 12 234
2017 None of the above 38 35 11 9 6 1 1 74 15 754
2014 Client contact centre 39 37 13 6 5 0 0 76 11 657
2014 Compliance, inspection and enforcement 42 25 16 11 6 0 0 67 17 82
2014 Communications or public affairs 39 40 7 10 3 1 1 80 13 356
2014 Access to information and privacy 39 31 11 12 7 0 0 71 18 45
2014 Security 42 27 9 12 8 1 0 70 21 170
2014 Science and technology 37 39 10 9 3 1 1 77 13 133
2014 Library services 26 55 4 8 7 0 0 81 15 26
2014 Legal services 29 32 4 5 26 4 0 63 32 22
2014 Administration and operations 42 34 11 8 5 0 1 76 13 1539
2014 Human resources 46 37 10 4 3 0 0 83 7 522
2014 Financial management 40 36 12 8 4 0 0 76 12 557
2014 Procurement 43 34 10 8 4 1 0 77 12 1016
2014 Real property 40 34 11 8 6 1 0 75 14 1648
2014 Materiel management 31 34 14 10 11 0 0 65 21 68
2014 Information management 42 35 12 8 4 0 0 77 11 280
2014 Information technology 41 34 12 10 3 0 0 76 13 518
2014 Internal audit 43 41 8 8 0 0 0 84 8 49
2014 Evaluation 24 38 10 14 14 0 0 62 28 29
2014 Other services to the public 36 35 16 8 5 0 1 71 13 277
2014 None of the above 35 36 15 10 4 0 0 71 14 823

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 34 11 5 4 0 1 81 9 657
2018 Compliance, inspection and enforcement 40 38 12 7 3 0 0 78 10 66
2018 Communications or public affairs 47 33 12 4 2 0 1 81 7 329
2018 Access to information and privacy 40 26 16 9 8 0 0 67 18 58
2018 Security 44 31 12 8 6 0 0 75 14 207
2018 Science and technology 35 34 14 13 4 0 0 70 16 81
2018 Library services 26 30 25 14 5 0 0 56 19 21
2018 Legal services 29 22 20 15 9 5 0 54 25 21
2018 Administration and operations 51 27 11 5 4 1 0 79 10 1525
2018 Human resources 48 31 9 6 5 0 1 80 11 553
2018 Financial management 48 33 10 4 5 0 0 81 9 541
2018 Procurement 55 27 10 5 3 0 0 82 9 1124
2018 Real property 44 30 12 7 6 0 0 75 13 1108
2018 Materiel management 49 35 4 3 9 0 0 84 12 57
2018 Information management 51 26 11 8 5 0 0 77 12 239
2018 Information technology 51 28 9 6 5 1 0 80 11 410
2018 Internal audit 56 22 12 7 2 0 2 79 9 53
2018 Evaluation 43 19 19 4 11 0 4 65 16 26
2018 Data sciences 60 32 6 0 3 0 0 91 3 30
2018 Policy 52 27 8 5 7 1 1 80 12 150
2018 Project management 42 30 16 7 5 0 0 72 12 572
2018 Other services to the public 47 28 14 5 5 1 1 76 10 235
2018 None of the above 42 28 15 8 5 1 1 71 13 607
2017 Client contact centre 43 35 13 4 4 1 0 79 8 495
2017 Compliance, inspection and enforcement 54 25 6 8 8 0 0 79 16 51
2017 Communications or public affairs 52 26 9 8 4 0 0 79 13 253
2017 Access to information and privacy 48 22 13 0 13 3 0 73 13 37
2017 Security 43 32 9 8 8 0 0 75 15 182
2017 Science and technology 42 32 9 9 9 0 0 73 18 105
2017 Library services 49 39 0 6 6 0 0 88 12 15
2017 Legal services 49 41 10 0 0 0 0 90 0 20
2017 Administration and operations 56 25 9 5 4 0 0 81 10 1481
2017 Human resources 59 24 9 5 3 0 0 83 8 504
2017 Financial management 50 29 9 5 5 1 0 80 11 534
2017 Procurement 56 25 9 5 4 0 0 81 10 1021
2017 Real property 52 27 10 5 5 0 0 79 10 1154
2017 Materiel management 51 26 10 2 10 0 0 78 12 52
2017 Information management 49 26 10 11 5 0 0 74 16 212
2017 Information technology 53 27 9 5 5 1 0 81 10 393
2017 Internal audit 71 10 10 7 0 3 0 82 7 40
2017 Evaluation 43 24 25 0 8 0 0 67 8 12
2017 Data sciences 74 13 4 4 4 0 0 87 9 19
2017 Policy 53 26 5 9 5 0 0 80 15 124
2017 Project management 49 31 8 7 5 0 0 80 12 530
2017 Other services to the public 49 31 11 4 3 2 0 81 7 234
2017 None of the above 43 32 12 6 6 1 1 76 12 751
2014 Client contact centre 44 38 8 5 4 1 0 83 9 657
2014 Compliance, inspection and enforcement 47 24 17 11 1 0 0 71 12 82
2014 Communications or public affairs 46 33 9 5 5 1 1 81 10 356
2014 Access to information and privacy 43 29 14 7 7 0 0 72 14 45
2014 Security 46 28 11 5 9 1 0 75 14 170
2014 Science and technology 39 42 10 7 2 1 0 81 9 133
2014 Library services 34 47 4 3 12 0 0 81 15 26
2014 Legal services 46 24 9 4 9 9 0 76 14 22
2014 Administration and operations 48 31 11 5 4 0 0 80 9 1537
2014 Human resources 52 33 8 3 4 0 0 85 7 520
2014 Financial management 44 33 10 7 5 1 0 78 12 559
2014 Procurement 50 29 11 5 5 0 0 79 10 1015
2014 Real property 46 30 12 6 5 0 0 76 12 1645
2014 Materiel management 42 29 11 7 11 0 0 71 18 68
2014 Information management 48 34 8 5 4 0 0 82 10 279
2014 Information technology 49 29 11 6 5 1 0 78 11 518
2014 Internal audit 53 35 6 6 0 0 0 88 6 49
2014 Evaluation 35 28 10 7 20 0 0 63 27 29
2014 Other services to the public 44 33 12 4 5 3 0 78 9 277
2014 None of the above 42 32 14 8 4 0 1 74 12 825

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 35 18 6 5 8 0 68 12 657
2018 Compliance, inspection and enforcement 22 28 19 14 9 8 0 55 25 66
2018 Communications or public affairs 18 30 22 7 4 19 0 60 13 330
2018 Access to information and privacy 24 41 16 5 10 4 0 67 16 58
2018 Security 22 37 15 12 10 4 0 61 23 209
2018 Science and technology 19 38 23 7 5 7 0 61 14 82
2018 Library services 46 10 24 5 0 15 0 66 5 21
2018 Legal services 14 42 5 5 20 9 5 65 29 21
2018 Administration and operations 30 34 16 7 6 7 0 69 14 1529
2018 Human resources 26 36 17 9 5 7 0 67 15 552
2018 Financial management 28 36 16 10 4 4 1 68 15 544
2018 Procurement 35 35 14 6 4 6 0 75 10 1129
2018 Real property 28 33 19 8 6 6 0 65 15 1115
2018 Materiel management 31 31 12 8 13 5 0 65 22 60
2018 Information management 29 30 15 9 4 12 0 68 16 240
2018 Information technology 30 31 17 9 5 8 0 66 16 411
2018 Internal audit 40 31 10 2 9 8 0 78 11 54
2018 Evaluation 27 38 23 0 4 8 0 70 5 26
2018 Data sciences 25 32 22 3 9 9 0 63 13 30
2018 Policy 30 31 16 10 7 6 0 65 18 151
2018 Project management 29 36 18 8 4 6 0 68 13 576
2018 Other services to the public 33 27 19 4 4 12 0 69 9 243
2018 None of the above 22 30 17 9 7 14 0 61 19 612
2017 Client contact centre 20 38 20 7 5 10 0 64 14 496
2017 Compliance, inspection and enforcement 21 40 9 12 12 7 0 65 25 51
2017 Communications or public affairs 17 31 20 7 5 21 0 61 15 252
2017 Access to information and privacy 19 57 11 3 5 3 3 80 8 37
2017 Security 22 29 18 13 15 4 0 53 29 180
2017 Science and technology 24 33 20 5 5 13 0 65 11 105
2017 Library services 12 35 17 6 0 30 0 67 8 16
2017 Legal services 34 35 10 6 6 10 0 77 12 20
2017 Administration and operations 29 33 16 9 6 7 0 67 16 1490
2017 Human resources 24 40 14 9 6 7 0 68 16 506
2017 Financial management 24 38 17 8 7 5 0 66 15 534
2017 Procurement 34 36 14 6 4 5 1 74 10 1022
2017 Real property 26 36 17 9 6 6 0 66 16 1161
2017 Materiel management 33 35 11 5 14 2 0 70 19 52
2017 Information management 26 38 17 7 5 8 0 69 13 211
2017 Information technology 27 34 16 7 5 10 0 69 14 393
2017 Internal audit 33 40 7 2 3 15 0 86 6 40
2017 Evaluation 16 50 8 8 0 18 0 81 10 12
2017 Data sciences 32 30 8 4 4 21 0 78 11 19
2017 Policy 28 32 14 7 14 5 0 63 22 124
2017 Project management 30 38 15 8 4 5 0 71 13 530
2017 Other services to the public 28 26 18 7 7 14 0 63 15 234
2017 None of the above 19 29 20 9 6 17 0 58 18 753
2014 Client contact centre 21 39 16 6 5 13 0 69 12 658
2014 Compliance, inspection and enforcement 32 30 20 7 9 2 0 64 16 82
2014 Communications or public affairs 16 36 16 9 4 19 0 65 16 355
2014 Access to information and privacy 30 38 16 4 7 5 0 71 12 45
2014 Security 18 31 20 12 15 4 0 51 29 170
2014 Science and technology 21 37 18 7 2 14 1 68 11 133
2014 Library services 19 35 11 5 8 22 0 69 16 26
2014 Legal services 27 37 8 9 5 14 0 74 17 22
2014 Administration and operations 23 38 16 9 6 7 0 67 16 1539
2014 Human resources 24 39 16 10 3 8 0 68 14 522
2014 Financial management 24 38 17 7 6 8 0 68 13 559
2014 Procurement 32 34 15 6 4 9 0 73 11 1015
2014 Real property 26 36 18 9 6 6 0 66 16 1646
2014 Materiel management 29 29 15 8 7 11 0 66 17 68
2014 Information management 26 39 15 7 3 10 0 72 11 280
2014 Information technology 24 34 18 8 4 12 0 66 14 518
2014 Internal audit 26 43 14 8 0 8 0 75 9 49
2014 Evaluation 17 38 10 14 7 14 0 64 24 29
2014 Other services to the public 20 29 19 9 5 18 1 59 18 276
2014 None of the above 19 26 18 9 6 21 1 58 19 824

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 30 19 10 7 3 0 63 18 656
2018 Compliance, inspection and enforcement 17 26 17 25 12 4 0 44 38 66
2018 Communications or public affairs 15 35 25 13 8 4 0 52 22 329
2018 Access to information and privacy 25 29 29 9 7 2 0 55 16 58
2018 Security 23 28 20 12 14 3 0 53 27 207
2018 Science and technology 14 37 22 16 9 2 0 52 25 81
2018 Library services 37 33 20 5 6 0 0 70 10 21
2018 Legal services 19 28 9 0 30 10 5 55 35 21
2018 Administration and operations 28 34 18 10 7 3 0 64 18 1524
2018 Human resources 24 36 19 11 7 3 0 62 18 551
2018 Financial management 27 38 17 10 5 2 1 67 16 541
2018 Procurement 32 35 15 10 5 2 0 68 16 1128
2018 Real property 25 32 20 12 9 2 0 58 22 1115
2018 Materiel management 28 31 13 8 14 5 0 62 24 60
2018 Information management 29 26 20 13 5 7 0 60 19 239
2018 Information technology 22 32 18 14 11 2 0 56 25 412
2018 Internal audit 43 31 16 0 7 2 2 77 7 54
2018 Evaluation 20 42 16 12 4 8 0 66 17 26
2018 Data sciences 26 19 15 23 12 6 0 47 37 30
2018 Policy 19 37 13 12 13 6 0 60 26 149
2018 Project management 26 33 17 15 7 2 0 60 23 573
2018 Other services to the public 30 24 21 12 7 5 0 57 21 241
2018 None of the above 19 29 20 15 12 5 0 50 28 610
2017 Client contact centre 19 32 24 11 10 3 0 53 22 494
2017 Compliance, inspection and enforcement 19 34 15 13 16 3 0 54 30 51
2017 Communications or public affairs 19 29 20 17 10 5 0 50 29 253
2017 Access to information and privacy 25 29 17 19 8 0 3 55 27 37
2017 Security 21 27 16 18 15 3 0 50 34 182
2017 Science and technology 16 37 23 11 11 3 0 54 22 105
2017 Library services 17 17 23 23 6 13 0 40 33 16
2017 Legal services 29 24 16 10 6 10 5 63 19 20
2017 Administration and operations 25 32 19 11 9 4 0 59 21 1492
2017 Human resources 20 37 19 13 8 3 0 59 22 506
2017 Financial management 22 37 20 10 9 2 0 61 19 535
2017 Procurement 30 36 17 10 5 2 1 67 15 1022
2017 Real property 22 35 18 13 10 2 0 58 23 1162
2017 Materiel management 31 36 14 9 11 0 0 67 19 51
2017 Information management 22 39 21 7 6 4 0 64 14 212
2017 Information technology 21 32 23 12 9 3 0 55 21 393
2017 Internal audit 28 33 17 15 3 5 0 64 19 40
2017 Evaluation 16 59 0 25 0 0 0 75 25 12
2017 Data sciences 32 17 13 13 4 21 0 62 22 19
2017 Policy 17 32 20 12 16 2 0 51 29 123
2017 Project management 23 37 16 12 8 3 0 62 21 529
2017 Other services to the public 22 26 23 11 14 4 0 50 26 234
2017 None of the above 16 26 20 18 15 4 0 44 35 750
2014 Client contact centre 16 36 22 13 8 5 0 55 21 658
2014 Compliance, inspection and enforcement 29 27 15 15 13 2 0 57 29 82
2014 Communications or public affairs 12 31 22 20 10 4 0 45 32 356
2014 Access to information and privacy 23 33 25 9 9 0 0 56 18 45
2014 Security 17 27 22 15 17 2 0 44 32 170
2014 Science and technology 10 35 23 17 10 4 1 47 29 132
2014 Library services 28 19 17 20 15 0 0 47 35 26
2014 Legal services 9 41 18 19 0 14 0 58 22 22
2014 Administration and operations 21 35 20 13 9 3 0 57 22 1541
2014 Human resources 20 43 19 10 5 4 0 65 15 521
2014 Financial management 20 38 22 11 6 3 0 60 17 559
2014 Procurement 28 34 18 11 6 3 0 64 17 1016
2014 Real property 20 32 23 13 10 2 0 53 24 1646
2014 Materiel management 21 37 18 11 8 4 0 61 20 68
2014 Information management 19 38 21 10 7 4 0 61 17 280
2014 Information technology 17 35 20 16 9 2 0 54 25 516
2014 Internal audit 33 32 21 10 2 2 0 66 12 49
2014 Evaluation 7 31 35 10 10 7 0 41 22 29
2014 Other services to the public 22 23 22 18 10 4 0 47 30 276
2014 None of the above 14 27 24 15 14 4 1 43 31 825

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 28 25 10 7 7 0 55 18 656
2018 Compliance, inspection and enforcement 5 32 18 26 12 6 0 40 41 66
2018 Communications or public affairs 9 26 30 18 10 8 0 38 30 328
2018 Access to information and privacy 20 30 27 14 5 4 0 52 20 58
2018 Security 17 30 17 17 13 5 0 50 32 209
2018 Science and technology 11 27 29 22 8 4 0 39 31 81
2018 Library services 38 17 30 10 0 5 0 58 11 21
2018 Legal services 10 28 9 5 30 14 5 47 42 21
2018 Administration and operations 21 30 20 13 8 6 0 55 23 1523
2018 Human resources 18 29 22 16 7 7 0 51 25 549
2018 Financial management 19 37 20 12 6 5 1 60 19 541
2018 Procurement 23 33 20 13 6 5 0 59 20 1130
2018 Real property 17 31 23 16 10 4 0 49 27 1116
2018 Materiel management 22 29 18 8 16 7 0 54 26 60
2018 Information management 24 25 21 13 6 10 0 54 22 240
2018 Information technology 16 26 26 15 12 5 0 44 29 412
2018 Internal audit 23 36 23 4 9 5 0 63 13 54
2018 Evaluation 12 32 31 16 4 4 0 47 21 25
2018 Data sciences 12 29 22 9 23 6 0 43 34 30
2018 Policy 13 33 21 16 10 6 0 49 27 150
2018 Project management 17 31 22 17 9 5 0 49 27 571
2018 Other services to the public 28 19 24 13 8 9 0 52 22 243
2018 None of the above 15 21 22 20 13 9 0 40 36 608
2017 Client contact centre 13 27 27 15 10 6 1 43 28 494
2017 Compliance, inspection and enforcement 14 26 15 17 23 4 0 42 42 51
2017 Communications or public affairs 16 22 19 23 12 8 0 41 39 253
2017 Access to information and privacy 24 24 20 10 10 8 3 55 23 37
2017 Security 13 26 24 20 13 4 0 41 34 182
2017 Science and technology 10 29 31 13 13 4 0 41 27 105
2017 Library services 12 12 29 11 12 24 0 31 30 16
2017 Legal services 24 25 20 5 11 10 5 58 19 20
2017 Administration and operations 19 30 20 15 10 6 0 52 27 1483
2017 Human resources 14 32 23 14 10 7 0 49 27 505
2017 Financial management 16 34 22 12 10 5 0 53 23 534
2017 Procurement 22 35 20 11 6 4 1 60 18 1024
2017 Real property 14 34 22 15 11 4 0 51 26 1161
2017 Materiel management 21 39 11 17 12 0 0 60 29 52
2017 Information management 16 36 19 14 7 6 1 57 23 212
2017 Information technology 14 29 25 17 10 6 0 45 28 392
2017 Internal audit 18 32 20 15 3 12 0 57 20 40
2017 Evaluation 16 32 17 25 0 10 0 54 28 12
2017 Data sciences 26 31 8 30 4 0 0 58 34 19
2017 Policy 13 33 14 17 16 3 4 49 36 124
2017 Project management 18 30 22 18 9 4 0 50 28 530
2017 Other services to the public 16 24 22 19 13 5 0 43 34 234
2017 None of the above 12 21 23 21 15 8 0 36 39 753
2014 Client contact centre 11 32 26 14 9 7 0 46 25 656
2014 Compliance, inspection and enforcement 17 21 28 17 12 5 0 40 31 82
2014 Communications or public affairs 7 29 22 23 12 6 0 39 38 356
2014 Access to information and privacy 10 31 35 13 9 2 0 42 23 45
2014 Security 12 21 26 16 19 6 0 35 37 170
2014 Science and technology 6 27 20 25 14 6 1 35 42 131
2014 Library services 12 34 15 19 11 8 0 51 33 26
2014 Legal services 0 49 13 19 5 14 0 57 28 22
2014 Administration and operations 15 31 24 14 9 6 0 49 25 1541
2014 Human resources 13 37 26 13 5 6 0 53 19 522
2014 Financial management 16 34 24 15 7 5 0 53 22 558
2014 Procurement 19 33 23 14 6 5 0 54 22 1016
2014 Real property 13 28 25 19 11 4 0 42 31 1646
2014 Materiel management 15 32 23 12 12 7 0 50 26 68
2014 Information management 16 33 21 16 6 8 0 53 24 279
2014 Information technology 11 29 24 20 11 5 0 43 32 517
2014 Internal audit 12 38 25 12 0 12 0 58 14 49
2014 Evaluation 7 21 38 11 7 17 0 33 21 29
2014 Other services to the public 16 17 25 23 12 9 0 36 37 276
2014 None of the above 10 21 27 17 15 9 1 35 35 825

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 34 20 12 8 4 0 59 20 655
2018 Compliance, inspection and enforcement 4 41 11 23 18 4 0 47 42 66
2018 Communications or public affairs 9 36 22 19 8 5 0 48 29 331
2018 Access to information and privacy 13 42 19 14 9 4 0 56 24 58
2018 Security 17 30 19 16 15 3 0 49 32 209
2018 Science and technology 13 33 27 21 6 1 0 46 27 82
2018 Library services 23 46 15 9 6 0 0 69 15 21
2018 Legal services 5 34 4 23 20 5 9 45 50 21
2018 Administration and operations 20 33 18 16 9 3 0 54 26 1530
2018 Human resources 16 34 22 17 8 4 0 51 27 550
2018 Financial management 19 33 23 13 9 2 1 54 23 544
2018 Procurement 23 35 18 13 8 3 0 60 21 1130
2018 Real property 18 34 21 16 9 2 0 53 26 1112
2018 Materiel management 24 34 12 11 13 6 0 61 26 60
2018 Information management 22 29 19 18 7 6 0 54 26 240
2018 Information technology 17 33 19 17 12 2 0 51 30 413
2018 Internal audit 29 28 20 14 7 2 0 58 21 54
2018 Evaluation 8 38 19 19 4 11 0 52 26 26
2018 Data sciences 22 15 39 9 12 3 0 38 21 30
2018 Policy 11 32 15 22 16 3 0 44 40 151
2018 Project management 17 35 17 18 10 3 0 53 29 573
2018 Other services to the public 23 27 23 15 6 5 0 53 22 241
2018 None of the above 15 26 21 20 14 5 0 43 35 606
2017 Client contact centre 14 37 22 14 9 3 0 53 24 494
2017 Compliance, inspection and enforcement 18 25 24 17 14 3 0 43 32 51
2017 Communications or public affairs 14 33 20 19 8 7 0 50 29 253
2017 Access to information and privacy 16 51 11 11 8 3 0 70 19 37
2017 Security 16 23 22 22 13 4 0 40 37 181
2017 Science and technology 9 43 25 14 8 2 0 53 22 104
2017 Library services 23 17 41 0 12 7 0 44 12 16
2017 Legal services 24 25 20 11 10 10 0 54 24 20
2017 Administration and operations 20 32 17 15 13 4 0 54 28 1488
2017 Human resources 16 37 17 17 10 3 0 55 27 505
2017 Financial management 17 36 22 13 11 2 0 54 24 535
2017 Procurement 24 38 16 13 7 2 1 64 20 1024
2017 Real property 16 37 18 17 9 2 0 54 27 1158
2017 Materiel management 25 35 21 7 10 2 0 61 17 52
2017 Information management 19 37 18 13 9 3 0 58 23 210
2017 Information technology 16 34 21 13 11 5 0 53 25 392
2017 Internal audit 23 35 17 10 10 5 0 61 21 40
2017 Evaluation 8 59 8 17 0 8 0 73 18 12
2017 Data sciences 22 48 21 4 4 0 0 70 9 19
2017 Policy 9 29 21 25 13 2 0 39 39 123
2017 Project management 17 36 20 15 9 3 0 55 25 529
2017 Other services to the public 15 29 24 14 14 5 0 46 29 233
2017 None of the above 15 27 19 19 15 5 0 44 36 752
2014 Client contact centre 12 36 23 14 11 4 0 50 26 657
2014 Compliance, inspection and enforcement 20 31 20 17 10 3 0 53 27 82
2014 Communications or public affairs 8 37 18 21 14 2 0 46 36 354
2014 Access to information and privacy 15 33 32 11 9 0 0 48 20 45
2014 Security 11 26 19 21 22 1 0 37 43 170
2014 Science and technology 9 35 19 20 12 4 1 46 33 133
2014 Library services 11 43 13 18 14 0 0 54 33 26
2014 Legal services 18 49 0 23 5 5 0 71 29 22
2014 Administration and operations 15 33 20 17 13 3 0 49 30 1538
2014 Human resources 17 40 19 15 7 3 1 58 22 522
2014 Financial management 16 39 20 16 7 2 0 56 24 559
2014 Procurement 19 37 19 14 7 3 0 58 22 1015
2014 Real property 14 34 21 17 11 2 0 49 29 1644
2014 Materiel management 16 25 34 12 14 0 0 40 26 68
2014 Information management 17 34 24 16 9 1 0 51 25 280
2014 Information technology 15 32 21 18 12 2 0 47 31 517
2014 Internal audit 12 49 19 12 4 4 0 64 17 49
2014 Evaluation 7 24 31 18 14 7 0 33 34 29
2014 Other services to the public 14 29 23 17 11 6 0 45 30 276
2014 None of the above 12 27 21 19 16 4 0 41 37 825
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 35 21 9 8 0 0 62 17 660
2018 Compliance, inspection and enforcement 16 42 21 12 9 0 0 58 21 66
2018 Communications or public affairs 28 32 19 14 5 1 0 61 20 329
2018 Access to information and privacy 27 38 14 14 5 0 2 66 20 58
2018 Security 32 28 16 9 13 0 1 61 23 208
2018 Science and technology 23 26 23 11 16 0 0 49 27 79
2018 Library services 14 42 24 20 0 0 0 56 20 21
2018 Legal services 33 28 14 10 14 0 0 62 24 21
2018 Administration and operations 29 35 17 11 8 0 0 64 18 1524
2018 Human resources 31 38 13 9 8 0 1 70 17 554
2018 Financial management 30 36 17 8 8 0 0 67 16 540
2018 Procurement 32 36 17 10 5 0 0 68 15 1129
2018 Real property 26 35 16 13 8 0 1 62 22 1113
2018 Materiel management 38 32 11 6 13 0 0 70 19 58
2018 Information management 26 38 16 11 8 0 0 65 19 239
2018 Information technology 29 36 18 10 7 0 0 65 17 410
2018 Internal audit 34 37 10 9 10 0 0 71 19 54
2018 Evaluation 23 37 33 0 7 0 0 60 7 27
2018 Data sciences 43 36 9 3 6 3 0 81 9 30
2018 Policy 32 35 15 13 6 0 0 67 19 150
2018 Project management 25 34 19 11 10 1 0 60 22 575
2018 Other services to the public 23 35 22 11 7 0 1 59 19 243
2018 None of the above 22 31 20 15 11 1 0 54 26 610
2017 Client contact centre 21 35 19 14 10 0 0 57 24 493
2017 Compliance, inspection and enforcement 11 41 19 19 10 0 0 52 29 51
2017 Communications or public affairs 28 34 16 14 6 2 0 63 21 253
2017 Access to information and privacy 32 31 16 9 8 0 6 66 17 37
2017 Security 22 35 16 14 13 0 0 57 27 182
2017 Science and technology 13 41 20 12 11 1 1 56 24 105
2017 Library services 35 41 6 7 11 0 0 76 18 16
2017 Legal services 28 41 9 16 6 0 0 69 21 20
2017 Administration and operations 30 32 17 11 9 0 0 62 21 1490
2017 Human resources 35 34 13 12 5 0 0 69 17 506
2017 Financial management 25 40 16 11 8 0 0 65 19 533
2017 Procurement 31 38 15 9 7 0 0 69 16 1025
2017 Real property 24 36 18 13 9 0 0 60 22 1161
2017 Materiel management 34 32 16 7 9 0 2 67 16 51
2017 Information management 22 42 16 12 7 0 0 64 19 212
2017 Information technology 24 42 15 10 8 0 0 67 17 393
2017 Internal audit 32 33 13 13 10 0 0 65 22 40
2017 Evaluation 16 25 43 17 0 0 0 41 17 12
2017 Data sciences 26 31 29 9 4 0 0 58 13 19
2017 Policy 32 30 13 12 12 0 0 62 25 124
2017 Project management 23 36 18 13 9 0 1 60 22 530
2017 Other services to the public 22 36 18 16 8 1 0 58 24 233
2017 None of the above 21 34 18 14 12 0 0 56 26 754
2014 Client contact centre 20 36 21 12 10 0 0 57 22 657
2014 Compliance, inspection and enforcement 25 37 16 13 9 0 0 62 23 82
2014 Communications or public affairs 21 37 16 18 9 0 0 58 26 356
2014 Access to information and privacy 28 33 21 9 9 0 0 61 18 45
2014 Security 26 31 16 13 13 0 1 58 26 170
2014 Science and technology 17 30 26 16 12 0 0 46 28 133
2014 Library services 19 43 11 11 11 4 0 65 23 26
2014 Legal services 22 35 4 30 4 4 0 60 35 22
2014 Administration and operations 25 35 18 13 9 0 0 59 22 1541
2014 Human resources 27 41 15 11 6 0 0 68 17 523
2014 Financial management 26 40 15 13 7 0 0 66 20 559
2014 Procurement 22 39 20 11 8 0 0 61 19 1014
2014 Real property 19 37 18 15 11 0 0 56 26 1646
2014 Materiel management 19 33 22 15 11 0 0 52 26 68
2014 Information management 22 34 18 16 10 0 0 56 26 280
2014 Information technology 19 42 20 11 7 0 0 61 18 517
2014 Internal audit 22 27 24 25 2 0 0 49 27 49
2014 Evaluation 10 31 24 17 17 0 0 42 34 29
2014 Other services to the public 18 32 18 20 11 1 0 50 32 277
2014 None of the above 18 32 22 17 10 0 0 50 28 825

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 46 13 7 4 0 0 76 11 658
2018 Compliance, inspection and enforcement 26 39 15 17 3 0 0 65 20 66
2018 Communications or public affairs 34 43 11 8 3 0 0 78 11 331
2018 Access to information and privacy 29 34 11 11 14 0 2 64 25 57
2018 Security 30 36 18 9 7 0 1 66 16 208
2018 Science and technology 23 46 18 12 1 0 0 69 13 81
2018 Library services 24 62 14 0 0 0 0 86 0 21
2018 Legal services 24 48 15 9 5 0 0 71 14 21
2018 Administration and operations 30 42 13 10 5 0 0 72 15 1525
2018 Human resources 30 40 13 10 7 0 0 70 17 552
2018 Financial management 27 43 14 9 6 0 0 71 16 541
2018 Procurement 34 43 11 9 3 0 0 77 12 1131
2018 Real property 25 42 17 11 5 0 0 67 15 1114
2018 Materiel management 33 31 17 12 7 0 0 64 19 60
2018 Information management 27 36 16 12 9 0 0 63 21 241
2018 Information technology 29 35 13 13 9 0 0 65 22 412
2018 Internal audit 20 50 12 9 5 5 0 73 15 54
2018 Evaluation 27 45 7 11 7 4 0 74 19 27
2018 Data sciences 32 35 18 9 3 0 3 69 12 30
2018 Policy 25 39 15 15 6 0 0 65 20 152
2018 Project management 22 47 13 10 7 0 0 69 17 575
2018 Other services to the public 38 36 14 8 4 0 0 74 12 242
2018 None of the above 35 38 10 11 5 0 0 73 16 611
2017 Client contact centre 26 45 16 8 5 0 0 72 12 493
2017 Compliance, inspection and enforcement 21 40 22 9 8 0 0 61 17 51
2017 Communications or public affairs 33 44 11 11 2 0 0 77 12 253
2017 Access to information and privacy 38 30 22 8 3 0 0 68 10 37
2017 Security 26 35 13 16 10 0 0 61 26 182
2017 Science and technology 19 52 16 6 7 0 0 72 12 105
2017 Library services 29 60 0 0 11 0 0 89 11 16
2017 Legal services 54 24 6 10 6 0 0 79 16 20
2017 Administration and operations 27 39 15 12 7 0 0 66 19 1492
2017 Human resources 34 40 12 10 5 0 0 74 14 506
2017 Financial management 25 45 13 11 6 0 0 71 17 535
2017 Procurement 36 42 11 8 4 0 0 78 11 1026
2017 Real property 23 46 14 11 6 0 0 69 17 1160
2017 Materiel management 33 41 17 3 5 0 0 74 9 52
2017 Information management 26 44 12 13 5 0 0 70 18 212
2017 Information technology 25 40 15 12 8 0 0 65 20 392
2017 Internal audit 33 40 10 15 3 0 0 72 17 40
2017 Evaluation 16 43 25 17 0 0 0 58 17 12
2017 Data sciences 27 26 8 25 13 0 0 53 38 19
2017 Policy 22 38 11 14 15 0 1 60 29 124
2017 Project management 23 46 14 12 5 0 0 69 17 530
2017 Other services to the public 25 53 10 7 3 1 0 79 10 234