2018 Public Service Employee Survey Results by Theme for the Public Services and Procurement Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 29 42 12 12 5 0 0 71 17 377
2018 CS-01 42 21 21 5 11 0 0 63 16 19
2018 CS-02 32 43 11 10 4 0 0 75 14 120
2018 CS-03 23 44 14 14 4 1 0 67 18 154
2018 CS-04 32 37 10 14 8 0 0 68 22 63
2018 CS-05 38 50 6 6 0 0 0 88 6 16
2017 CS 28 46 12 8 5 0 0 74 14 405
2017 CS-01 31 44 14 8 3 0 0 75 11 32
2017 CS-02 25 43 14 12 5 0 0 69 17 138
2017 CS-03 25 50 11 6 7 1 0 76 13 161
2017 CS-04 33 43 10 10 4 0 0 76 14 58
2017 CS-05 49 42 9 0 0 0 0 91 0 12
2014 CS 25 47 13 10 6 0 0 72 16 458
2014 CS-01 40 33 15 10 3 0 0 73 13 40
2014 CS-02 24 51 12 9 4 0 0 75 12 171
2014 CS-03 22 47 13 9 8 1 0 69 18 170
2014 CS-04 27 43 11 11 8 0 0 70 19 63
2014 CS-05 20 60 20 0 0 0 0 80 0 10
2011 CS 27 45 14 8 5 0 0 73 13 1142
2011 CS-01 31 40 13 11 4 0 0 72 15 141
2011 CS-02 24 48 15 8 5 0 0 72 13 394
2011 CS-03 25 46 16 7 6 0 0 71 13 367
2011 CS-04 34 42 11 8 5 1 0 76 13 190
2011 CS-05 37 53 0 7 2 0 0 91 9 43
2008 CS 30 41 14 9 6 0 0 70 15 790
2008 CS-01 27 45 16 5 7 0 0 71 13 112
2008 CS-02 26 42 13 11 7 0 0 68 18 282
2008 CS-03 29 40 18 9 4 0 0 69 13 212
2008 CS-04 35 41 10 7 7 0 0 76 15 136
2008 CS-05 50 33 11 3 3 0 0 83 6 36

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 29 42 13 9 7 0 0 70 16 378
2018 CS-01 37 21 16 16 11 0 0 58 26 19
2018 CS-02 24 46 14 10 5 0 0 71 15 119
2018 CS-03 28 45 14 8 6 0 0 72 14 155
2018 CS-04 33 34 14 6 13 0 0 67 19 64
2018 CS-05 38 50 0 6 6 0 0 88 13 16
2017 CS 28 39 15 9 9 0 0 67 17 405
2017 CS-01 38 34 11 6 11 0 0 72 17 32
2017 CS-02 22 44 20 5 9 0 0 66 14 138
2017 CS-03 28 40 13 9 9 0 0 68 19 161
2017 CS-04 33 31 14 14 8 0 0 64 22 58
2017 CS-05 41 34 8 17 0 0 0 75 17 12

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 44 37 11 6 2 0 0 81 8 375
2018 CS-01 56 17 22 0 6 0 0 72 6 18
2018 CS-02 41 39 9 8 3 0 0 80 11 118
2018 CS-03 41 40 13 4 2 0 0 81 6 155
2018 CS-04 48 33 8 10 2 0 0 81 11 63
2018 CS-05 63 31 6 0 0 0 0 94 0 16
2017 CS 44 38 12 4 2 0 0 82 6 405
2017 CS-01 55 28 14 3 0 0 0 83 3 32
2017 CS-02 41 38 14 4 1 0 1 80 6 138
2017 CS-03 43 39 12 2 4 0 0 81 6 161
2017 CS-04 38 48 5 9 0 0 0 86 9 58
2017 CS-05 66 25 9 0 0 0 0 91 0 12
2014 CS 51 33 9 5 1 0 0 84 6 458
2014 CS-01 58 23 15 3 3 0 0 80 5 40
2014 CS-02 49 37 9 4 1 0 0 87 5 171
2014 CS-03 51 34 9 4 2 1 0 85 6 170
2014 CS-04 51 25 10 13 2 0 0 76 14 63
2014 CS-05 60 40 0 0 0 0 0 100 0 10
2011 CS 52 34 10 3 1 0 0 86 4 1138
2011 CS-01 55 32 9 3 1 0 0 88 4 139
2011 CS-02 49 36 10 4 1 0 0 85 5 394
2011 CS-03 50 36 10 3 1 0 0 86 4 365
2011 CS-04 56 30 11 4 0 0 0 86 4 190
2011 CS-05 67 30 0 2 0 0 0 98 2 43

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 33 45 11 8 3 0 0 77 11 380
2018 CS-01 47 26 11 0 16 0 0 74 16 19
2018 CS-02 34 44 10 10 3 0 0 77 13 119
2018 CS-03 30 49 11 7 3 0 0 79 10 157
2018 CS-04 28 47 11 11 3 0 0 75 14 64
2018 CS-05 50 31 19 0 0 0 0 81 0 16
2017 CS 34 41 13 7 5 0 0 75 11 404
2017 CS-01 50 31 11 6 3 0 0 80 8 32
2017 CS-02 35 38 15 7 6 0 0 72 12 138
2017 CS-03 30 46 14 4 6 1 0 76 10 160
2017 CS-04 29 45 12 14 0 0 0 74 14 58
2017 CS-05 49 43 0 8 0 0 0 92 8 12
2014 CS 34 42 15 7 2 0 0 76 9 458
2014 CS-01 53 30 15 0 3 0 0 83 3 40
2014 CS-02 32 44 15 6 2 1 0 77 8 171
2014 CS-03 31 44 16 7 2 1 0 75 9 170
2014 CS-04 38 35 13 13 2 0 0 73 14 63
2014 CS-05 20 80 0 0 0 0 0 100 0 10
2011 CS 35 45 11 6 2 0 0 80 8 1141
2011 CS-01 35 44 15 4 1 0 0 79 6 140
2011 CS-02 31 46 14 6 2 0 0 77 9 394
2011 CS-03 34 47 10 6 3 0 0 81 9 367
2011 CS-04 41 43 8 7 2 1 0 84 8 190
2011 CS-05 56 37 2 5 0 0 0 93 5 43
2008 CS 34 45 10 7 4 0 0 80 11 793
2008 CS-01 36 38 13 8 4 0 0 74 12 113
2008 CS-02 30 51 7 7 5 0 0 81 12 284
2008 CS-03 33 45 14 5 2 0 0 79 7 212
2008 CS-04 37 45 6 10 3 0 0 82 13 136
2008 CS-05 58 33 3 6 0 0 0 92 6 36

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 28 29 23 13 7 0 0 57 19 380
2018 CS-01 47 11 26 11 5 0 0 58 16 19
2018 CS-02 33 30 22 11 4 0 0 63 15 119
2018 CS-03 24 31 25 12 8 0 0 55 20 157
2018 CS-04 22 28 23 19 8 0 0 50 27 64
2018 CS-05 31 38 13 13 6 0 0 69 19 16
2017 CS 27 38 20 8 7 0 0 65 15 404
2017 CS-01 47 22 22 6 3 0 0 69 8 32
2017 CS-02 26 43 20 7 4 0 0 69 11 138
2017 CS-03 25 32 23 10 10 0 0 57 20 161
2017 CS-04 28 46 10 9 7 0 0 74 16 57
2017 CS-05 17 49 17 8 8 0 0 66 17 12
2014 CS 21 39 25 9 6 1 0 60 15 455
2014 CS-01 30 40 20 0 10 0 0 70 10 40
2014 CS-02 22 41 19 12 5 0 0 64 17 169
2014 CS-03 18 37 31 7 5 2 0 56 13 170
2014 CS-04 23 37 23 11 6 0 0 60 18 62
2014 CS-05 0 40 40 20 0 0 0 40 20 10
2011 CS 22 35 24 11 6 1 0 59 17 1140
2011 CS-01 29 29 22 10 8 3 0 59 18 140
2011 CS-02 22 36 23 13 5 1 0 59 18 393
2011 CS-03 21 35 28 9 5 1 0 57 15 367
2011 CS-04 23 38 19 13 6 1 0 62 19 190
2011 CS-05 19 44 21 12 2 0 2 64 14 43

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 26 34 18 16 6 0 0 60 22 380
2018 CS-01 47 16 21 16 0 0 0 63 16 19
2018 CS-02 33 34 15 13 5 0 0 66 18 119
2018 CS-03 22 37 18 17 6 0 0 59 23 157
2018 CS-04 20 31 20 20 8 0 0 52 28 64
2018 CS-05 13 63 6 6 13 0 0 75 19 16
2017 CS 26 40 18 8 7 0 0 67 15 404
2017 CS-01 47 22 17 11 3 0 0 69 14 32
2017 CS-02 26 44 20 6 4 1 0 71 9 138
2017 CS-03 22 39 18 11 10 0 0 61 21 160
2017 CS-04 28 41 17 7 7 0 0 69 14 58
2017 CS-05 17 49 26 0 8 0 0 66 8 12
2014 CS 22 44 18 11 5 0 0 65 16 457
2014 CS-01 28 40 20 3 10 0 0 68 13 40
2014 CS-02 23 44 18 11 5 0 0 67 15 170
2014 CS-03 20 44 21 10 5 1 0 64 15 170
2014 CS-04 24 44 11 14 6 0 0 68 21 63
2014 CS-05 0 60 20 20 0 0 0 60 20 10
2011 CS 22 39 23 10 5 1 0 62 15 1137
2011 CS-01 25 32 22 14 3 4 0 59 18 140
2011 CS-02 22 39 23 11 4 0 0 61 16 392
2011 CS-03 20 40 25 8 6 1 1 61 14 366
2011 CS-04 23 41 20 10 5 1 0 65 15 189
2011 CS-05 21 42 19 9 2 5 2 68 13 43
2008 CS 19 42 19 14 6 0 0 61 20 790
2008 CS-01 23 38 23 11 5 0 0 61 16 112
2008 CS-02 18 45 18 13 7 0 0 62 20 283
2008 CS-03 16 43 23 14 5 0 0 58 19 212
2008 CS-04 19 41 15 18 7 0 0 60 25 135
2008 CS-05 33 39 11 14 3 0 0 72 17 36

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 24 27 26 13 9 2 0 52 22 381
2018 CS-01 42 11 16 11 21 0 0 53 32 19
2018 CS-02 28 31 21 10 8 3 0 61 18 120
2018 CS-03 20 31 30 11 6 3 0 52 18 157
2018 CS-04 20 16 28 22 14 0 0 36 36 64
2018 CS-05 31 25 19 13 13 0 0 56 25 16
2017 CS 24 30 24 7 8 6 0 57 16 405
2017 CS-01 31 36 14 8 6 6 0 70 15 32
2017 CS-02 28 30 22 7 7 5 0 62 14 138
2017 CS-03 21 26 27 9 9 9 0 51 19 161
2017 CS-04 24 28 29 5 9 5 0 55 15 58
2017 CS-05 8 49 26 0 17 0 0 57 17 12
2014 CS 22 28 26 12 8 4 0 52 21 457
2014 CS-01 38 10 23 13 10 8 0 51 24 40
2014 CS-02 25 31 22 14 8 1 0 56 21 170
2014 CS-03 20 26 32 9 6 6 0 49 17 170
2014 CS-04 14 37 22 13 11 3 0 52 25 63
2014 CS-05 10 30 30 30 0 0 0 40 30 10
2011 CS 24 26 25 14 7 5 1 52 22 1139
2011 CS-01 24 24 20 16 9 6 1 52 27 140
2011 CS-02 24 23 27 13 7 5 1 50 22 393
2011 CS-03 22 30 23 13 7 5 0 54 21 366
2011 CS-04 25 24 27 14 5 4 1 51 20 190
2011 CS-05 23 26 21 19 5 5 2 53 25 43
2008 CS 22 31 21 14 8 4 0 55 24 790
2008 CS-01 29 21 21 15 11 4 1 51 27 112
2008 CS-02 19 36 20 13 7 5 0 58 21 282
2008 CS-03 19 33 24 13 8 2 0 54 21 212
2008 CS-04 25 30 14 16 12 2 1 57 29 136
2008 CS-05 28 14 31 19 3 6 0 44 24 36
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 48 32 10 5 4 2 0 81 9 377
2018 CS-01 37 32 16 11 5 0 0 68 16 19
2018 CS-02 53 32 8 3 3 3 0 86 6 120
2018 CS-03 48 32 11 4 5 1 0 80 8 154
2018 CS-04 48 29 11 8 5 0 0 76 13 63
2018 CS-05 19 63 0 0 6 13 0 93 7 16
2017 CS 45 34 9 6 4 2 0 81 10 405
2017 CS-01 36 52 8 0 3 0 0 89 3 32
2017 CS-02 51 29 7 7 1 4 1 83 9 138
2017 CS-03 42 34 12 6 5 1 1 77 11 161
2017 CS-04 43 36 9 7 5 0 0 79 12 58
2017 CS-05 43 43 6 0 8 0 0 85 8 12
2014 CS 45 32 11 6 4 2 1 79 10 457
2014 CS-01 58 23 15 0 5 0 0 80 5 40
2014 CS-02 48 29 11 8 1 1 2 80 10 171
2014 CS-03 41 35 8 8 5 2 1 79 13 169
2014 CS-04 40 33 16 2 6 3 0 75 8 63
2014 CS-05 30 60 10 0 0 0 0 90 0 10
2011 CS 45 31 13 6 3 1 0 77 10 1135
2011 CS-01 42 29 17 9 3 1 0 72 12 138
2011 CS-02 45 32 12 6 5 1 0 78 10 392
2011 CS-03 40 33 14 7 3 2 1 75 11 365
2011 CS-04 54 26 13 6 1 0 1 80 7 190
2011 CS-05 53 40 2 2 2 0 0 93 5 43
2008 CS 41 33 11 7 5 2 0 76 13 792
2008 CS-01 43 31 13 6 6 1 0 75 13 112
2008 CS-02 41 33 10 9 6 1 0 75 15 284
2008 CS-03 42 31 12 5 6 3 1 76 12 212
2008 CS-04 36 36 13 9 4 2 1 74 13 136
2008 CS-05 56 33 6 3 0 3 0 91 3 36

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 46 32 10 7 5 1 0 78 12 376
2018 CS-01 37 26 11 11 11 5 0 67 22 19
2018 CS-02 52 30 8 5 3 2 0 84 9 119
2018 CS-03 44 34 11 6 6 0 0 77 12 154
2018 CS-04 44 32 8 13 3 0 0 76 16 63
2018 CS-05 31 44 19 6 0 0 0 75 6 16
2017 CS 44 34 8 7 6 0 0 78 13 405
2017 CS-01 34 55 6 3 3 0 0 89 6 32
2017 CS-02 44 34 7 8 4 1 1 81 13 138
2017 CS-03 44 30 11 8 7 0 0 75 15 161
2017 CS-04 45 30 10 9 7 0 0 74 16 58
2017 CS-05 51 34 6 0 8 0 0 85 8 12
2014 CS 42 33 11 10 3 0 0 75 13 458
2014 CS-01 53 28 15 0 5 0 0 80 5 40
2014 CS-02 47 31 10 9 3 0 0 78 12 171
2014 CS-03 36 32 14 13 4 1 0 69 17 170
2014 CS-04 38 43 6 8 5 0 0 81 13 63
2014 CS-05 30 50 10 10 0 0 0 80 10 10
2011 CS 42 35 11 7 4 0 0 77 12 1137
2011 CS-01 33 35 14 12 5 1 0 69 17 139
2011 CS-02 44 34 11 7 5 0 0 78 11 394
2011 CS-03 39 38 10 7 5 1 0 77 12 365
2011 CS-04 51 29 11 6 3 0 1 80 9 190
2011 CS-05 45 43 0 10 2 0 0 88 12 42
2008 CS 39 34 12 8 6 0 0 74 14 791
2008 CS-01 44 27 13 12 3 1 1 72 15 112
2008 CS-02 39 32 14 7 8 0 0 71 14 284
2008 CS-03 36 38 13 6 7 0 0 74 13 212
2008 CS-04 40 40 8 7 4 0 0 80 12 135
2008 CS-05 58 28 8 6 0 0 0 86 6 36

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 49 29 9 7 6 1 0 79 12 378
2018 CS-01 42 26 16 0 16 0 0 68 16 19
2018 CS-02 53 26 6 10 3 2 0 81 14 120
2018 CS-03 50 32 8 5 5 0 0 82 10 155
2018 CS-04 44 27 14 8 6 0 0 71 14 63
2018 CS-05 31 44 6 6 6 6 0 80 13 16
2017 CS 53 27 10 5 5 0 0 80 10 405
2017 CS-01 55 31 3 3 8 0 0 86 11 32
2017 CS-02 54 30 9 4 4 1 0 84 7 138
2017 CS-03 52 26 13 6 4 0 0 77 10 161
2017 CS-04 45 31 10 5 8 0 0 76 14 58
2017 CS-05 75 8 8 0 8 0 0 83 8 12
2014 CS 49 30 9 5 6 0 0 80 12 458
2014 CS-01 63 20 5 5 8 0 0 83 13 40
2014 CS-02 50 30 8 6 6 0 1 81 12 171
2014 CS-03 45 31 11 5 6 1 0 77 11 170
2014 CS-04 48 37 5 6 5 0 0 84 11 63
2014 CS-05 40 30 30 0 0 0 0 70 0 10

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 26 29 19 10 6 10 1 61 18 376
2018 CS-01 21 32 21 16 5 5 0 56 22 19
2018 CS-02 29 35 12 6 3 15 0 75 11 119
2018 CS-03 21 28 25 11 6 8 0 54 19 154
2018 CS-04 30 23 17 11 11 6 2 58 24 64
2018 CS-05 47 27 7 13 0 7 0 79 14 15
2017 CS 24 36 16 8 6 10 0 67 15 405
2017 CS-01 38 25 22 3 3 6 3 69 6 32
2017 CS-02 22 35 15 7 2 17 0 70 11 138
2017 CS-03 22 34 15 9 10 9 0 62 21 161
2017 CS-04 28 43 12 9 7 2 0 72 16 58
2017 CS-05 15 60 17 0 8 0 0 75 8 12
2014 CS 24 35 17 8 4 12 0 67 13 458
2014 CS-01 30 23 20 10 10 8 0 57 22 40
2014 CS-02 23 30 19 8 3 17 0 65 13 171
2014 CS-03 23 38 16 9 2 11 0 68 13 170
2014 CS-04 27 46 13 2 8 5 0 77 10 63
2014 CS-05 20 40 30 10 0 0 0 60 10 10
2011 CS 23 29 22 9 5 11 1 59 16 1138
2011 CS-01 28 18 24 11 5 11 3 53 18 140
2011 CS-02 21 28 22 8 4 15 2 59 14 392
2011 CS-03 18 33 23 9 6 11 0 57 17 367
2011 CS-04 29 33 17 11 6 4 0 65 18 189
2011 CS-05 40 30 19 9 2 0 0 70 12 43

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 19 29 21 16 12 3 0 50 28 377
2018 CS-01 26 37 16 16 5 0 0 63 21 19
2018 CS-02 26 28 24 5 12 5 0 57 18 119
2018 CS-03 14 27 25 21 10 3 0 43 32 154
2018 CS-04 14 31 14 20 19 0 2 46 40 64
2018 CS-05 25 56 0 13 6 0 0 81 19 16
2017 CS 19 33 23 13 9 2 0 54 23 405
2017 CS-01 33 31 28 6 0 3 0 65 6 32
2017 CS-02 19 33 22 13 7 4 0 55 21 138
2017 CS-03 14 32 25 14 14 1 0 47 28 161
2017 CS-04 24 36 12 17 10 0 0 61 28 58
2017 CS-05 24 34 34 8 0 0 0 58 8 12
2014 CS 16 35 21 16 9 3 0 53 26 457
2014 CS-01 20 33 20 8 20 0 0 53 28 40
2014 CS-02 16 37 20 14 7 5 0 57 22 170
2014 CS-03 15 30 24 22 6 3 0 46 30 170
2014 CS-04 14 48 19 8 11 0 0 62 19 63
2014 CS-05 20 40 20 20 0 0 0 60 20 10
2011 CS 17 33 25 14 9 3 0 51 23 1138
2011 CS-01 25 19 27 14 8 6 0 47 24 140
2011 CS-02 17 30 29 13 7 3 1 48 21 394
2011 CS-03 13 38 23 13 10 3 0 52 24 365
2011 CS-04 18 38 21 15 8 0 0 56 23 189
2011 CS-05 23 42 14 14 7 0 0 65 21 43
2008 CS 17 34 21 15 10 3 0 52 26 793
2008 CS-01 24 30 19 11 14 2 0 55 25 113
2008 CS-02 16 31 23 16 10 5 0 49 27 284
2008 CS-03 14 36 27 12 8 2 0 51 21 212
2008 CS-04 15 35 15 22 11 1 0 51 33 136
2008 CS-05 25 53 3 17 3 0 0 78 19 36

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 14 23 27 18 13 5 0 39 33 377
2018 CS-01 21 26 21 16 5 11 0 53 24 19
2018 CS-02 19 27 27 7 13 8 0 50 21 119
2018 CS-03 10 19 29 27 11 5 0 30 39 154
2018 CS-04 9 19 25 23 22 0 2 29 46 64
2018 CS-05 19 56 19 0 6 0 0 75 6 16
2017 CS 13 27 25 18 11 6 0 43 30 404
2017 CS-01 22 20 22 17 0 17 3 51 21 32
2017 CS-02 16 27 27 12 9 9 0 47 23 137
2017 CS-03 8 27 25 20 16 3 1 36 37 161
2017 CS-04 14 26 24 24 12 0 0 40 36 58
2017 CS-05 8 51 32 8 0 0 0 59 8 12
2014 CS 11 29 24 20 11 5 0 42 33 457
2014 CS-01 15 28 18 20 13 8 0 46 35 40
2014 CS-02 13 31 25 13 11 7 0 47 26 171
2014 CS-03 8 27 26 25 8 6 0 37 35 169
2014 CS-04 10 32 21 22 16 0 0 41 38 63
2014 CS-05 10 30 10 40 10 0 0 40 50 10
2011 CS 8 32 26 18 8 8 0 43 29 1141
2011 CS-01 12 26 24 17 10 10 0 43 30 140
2011 CS-02 10 32 26 14 6 11 0 48 23 394
2011 CS-03 5 31 28 20 10 6 0 39 32 367
2011 CS-04 6 34 24 23 10 3 0 41 34 190
2011 CS-05 9 42 21 21 7 0 0 51 28 43
2008 CS 6 31 25 22 11 6 0 39 35 792
2008 CS-01 11 32 24 20 8 4 1 45 30 113
2008 CS-02 5 29 24 24 10 9 0 37 37 284
2008 CS-03 5 29 29 20 11 5 0 36 33 212
2008 CS-04 3 37 22 20 17 1 0 40 37 136
2008 CS-05 9 34 26 23 6 3 0 44 29 35

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 15 30 19 20 13 2 0 46 34 378
2018 CS-01 21 21 26 21 11 0 0 42 32 19
2018 CS-02 21 32 19 13 10 4 0 55 25 119
2018 CS-03 11 31 19 27 11 1 0 42 39 155
2018 CS-04 16 25 16 17 25 0 2 41 43 64
2018 CS-05 6 38 31 19 6 0 0 44 25 16
2017 CS 16 34 23 13 10 4 0 52 24 404
2017 CS-01 25 36 14 17 6 3 0 63 23 32
2017 CS-02 17 37 20 9 7 10 0 60 18 137
2017 CS-03 12 32 27 14 13 2 0 46 27 161
2017 CS-04 16 33 21 19 12 0 0 49 31 58
2017 CS-05 17 32 34 8 8 0 0 49 17 12
2014 CS 12 33 21 19 13 2 0 47 32 457
2014 CS-01 33 18 13 15 15 5 0 54 32 39
2014 CS-02 13 42 15 15 13 2 0 56 29 171
2014 CS-03 10 28 24 25 12 1 0 39 38 170
2014 CS-04 6 37 32 14 11 0 0 43 25 63
2014 CS-05 10 30 10 30 20 0 0 40 50 10
2011 CS 12 36 21 19 9 2 0 49 29 1139
2011 CS-01 19 29 18 19 11 4 0 49 32 140
2011 CS-02 14 38 21 14 10 2 0 54 24 393
2011 CS-03 9 34 23 22 9 3 0 44 32 367
2011 CS-04 11 37 20 23 8 2 0 48 32 189
2011 CS-05 12 47 16 19 7 0 0 58 26 43
2008 CS 13 35 19 20 11 2 0 49 32 789
2008 CS-01 15 33 19 25 9 0 0 47 34 110
2008 CS-02 11 34 20 18 15 2 0 46 34 283
2008 CS-03 12 33 21 22 9 3 0 47 32 212
2008 CS-04 15 42 14 18 10 0 0 57 29 136
2008 CS-05 19 47 17 14 3 0 0 67 17 36
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 27 37 18 12 7 0 0 63 19 377
2018 CS-01 21 26 26 11 16 0 0 47 26 19
2018 CS-02 30 37 19 10 4 0 0 67 15 117
2018 CS-03 25 36 19 13 6 0 1 62 19 157
2018 CS-04 25 38 13 14 10 0 0 63 24 63
2018 CS-05 25 50 13 0 13 0 0 75 13 16
2017 CS 23 41 18 10 7 0 0 64 18 405
2017 CS-01 22 36 25 3 14 0 0 58 17 32
2017 CS-02 25 40 20 7 8 0 1 65 15 138
2017 CS-03 24 37 18 14 6 1 0 61 21 161
2017 CS-04 19 52 12 10 7 0 0 71 17 58
2017 CS-05 17 49 17 17 0 0 0 66 17 12
2014 CS 19 41 19 11 8 0 0 61 20 457
2014 CS-01 33 30 18 13 8 0 0 63 20 40
2014 CS-02 21 42 21 9 7 0 0 63 16 170
2014 CS-03 16 41 19 12 9 1 1 58 22 170
2014 CS-04 19 43 16 13 10 0 0 62 22 63
2014 CS-05 20 40 30 10 0 0 0 60 10 10
2011 CS 21 41 19 12 7 0 0 62 19 1141
2011 CS-01 23 35 21 13 9 0 0 57 22 141
2011 CS-02 21 39 19 12 8 0 1 61 20 394
2011 CS-03 21 40 19 11 8 0 0 61 19 366
2011 CS-04 21 48 16 11 4 1 0 69 15 190
2011 CS-05 26 49 14 9 2 0 0 74 12 43

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 26 35 16 13 10 0 0 61 23 379
2018 CS-01 26 21 21 26 5 0 0 47 32 19
2018 CS-02 37 34 14 6 8 0 0 71 14 119
2018 CS-03 23 37 17 15 8 0 0 60 23 157
2018 CS-04 16 40 14 13 17 0 0 56 30 63
2018 CS-05 13 31 19 31 6 0 0 44 38 16
2017 CS 23 40 15 13 8 0 0 63 22 404
2017 CS-01 33 45 11 3 8 0 0 78 11 32
2017 CS-02 27 41 13 14 5 0 0 68 19 138
2017 CS-03 21 37 15 16 11 0 0 58 26 161
2017 CS-04 17 36 21 15 10 0 0 53 26 58
2017 CS-05 18 46 18 9 9 0 0 64 18 11

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 13 21 20 17 11 13 5 41 34 374
2018 CS-01 6 19 19 19 25 6 6 29 50 16
2018 CS-02 14 20 21 12 9 18 5 45 27 119
2018 CS-03 12 16 21 21 11 14 5 35 39 155
2018 CS-04 16 30 17 16 11 6 5 51 30 64
2018 CS-05 7 40 27 20 7 0 0 47 27 15
2017 CS 10 25 20 15 10 17 2 43 32 405
2017 CS-01 6 38 17 6 8 22 3 59 19 32
2017 CS-02 14 19 23 9 8 23 4 45 23 138
2017 CS-03 7 24 19 20 12 17 2 37 39 161
2017 CS-04 9 35 21 21 10 5 0 45 33 58
2017 CS-05 17 41 0 26 17 0 0 57 43 12
2014 CS 9 23 19 17 15 13 3 39 38 457
2014 CS-01 13 23 13 8 25 13 8 44 41 40
2014 CS-02 11 20 19 15 15 16 4 39 38 170
2014 CS-03 7 24 21 19 13 14 2 36 38 170
2014 CS-04 10 35 19 17 16 2 2 46 34 63
2014 CS-05 0 20 30 40 10 0 0 20 50 10

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 40 35 11 7 5 1 1 76 13 377
2018 CS-01 21 21 32 16 11 0 0 42 26 19
2018 CS-02 42 35 8 9 3 2 0 79 13 119
2018 CS-03 43 35 12 3 6 0 1 79 8 155
2018 CS-04 37 37 10 11 5 0 2 74 16 63
2018 CS-05 25 56 6 6 6 0 0 81 13 16
2017 CS 39 37 9 10 4 1 0 77 14 405
2017 CS-01 25 58 6 6 3 0 3 86 9 32
2017 CS-02 44 33 11 8 3 1 0 78 11 138
2017 CS-03 40 36 7 9 6 1 0 77 16 161
2017 CS-04 31 40 9 17 3 0 0 71 20 58
2017 CS-05 43 24 25 0 8 0 0 66 8 12
2014 CS 39 34 14 7 5 1 0 74 12 457
2014 CS-01 48 33 10 3 5 3 0 82 8 40
2014 CS-02 46 28 11 11 5 0 0 74 15 170
2014 CS-03 34 39 14 7 5 1 0 73 13 170
2014 CS-04 35 37 19 5 5 0 0 71 10 63
2014 CS-05 20 60 20 0 0 0 0 80 0 10
2011 CS 40 36 12 7 5 0 0 76 12 1138
2011 CS-01 36 35 14 7 7 1 0 72 14 140
2011 CS-02 41 35 13 5 5 0 0 76 10 394
2011 CS-03 39 36 12 8 6 0 0 75 13 366
2011 CS-04 42 39 7 9 2 0 0 81 12 190
2011 CS-05 54 29 12 5 0 0 0 83 5 41
2008 CS 34 36 13 9 7 1 0 71 16 792
2008 CS-01 37 29 16 9 7 2 0 68 16 113
2008 CS-02 38 34 12 10 7 0 0 71 17 284
2008 CS-03 30 42 12 7 9 0 0 73 15 211
2008 CS-04 29 38 15 12 5 1 0 67 17 136
2008 CS-05 44 39 11 6 0 0 0 83 6 36

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 17 33 16 9 8 5 12 61 20 147
2018 CS-03 19 28 24 7 4 6 10 57 14 67
2018 CS-04 16 39 8 10 10 3 13 67 24 61
2017 CS 23 34 14 10 7 5 7 65 19 152
2017 CS-03 26 30 16 6 9 5 7 64 18 76
2017 CS-04 23 34 13 13 5 4 8 65 20 56
2017 CS-05 8 49 8 25 0 0 9 63 28 12
2014 CS 24 39 15 10 4 2 5 68 16 173
2014 CS-03 25 34 19 10 5 3 4 63 17 97
2014 CS-04 27 42 7 12 3 2 7 76 17 59
2014 CS-05 10 70 20 0 0 0 0 80 0 10

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 29 41 14 9 7 0 0 70 17 379
2018 CS-01 17 28 6 28 22 0 0 44 50 18
2018 CS-02 37 41 10 5 8 0 0 78 13 120
2018 CS-03 24 46 15 9 6 1 0 70 15 157
2018 CS-04 29 33 19 11 8 0 0 62 19 63
2018 CS-05 38 31 13 19 0 0 0 69 19 16
2017 CS 27 41 13 13 6 0 0 68 19 404
2017 CS-01 30 31 25 11 3 0 0 61 14 32
2017 CS-02 28 39 12 14 7 0 0 67 21 137
2017 CS-03 27 42 14 11 7 0 0 69 17 161
2017 CS-04 21 51 5 16 5 0 2 73 21 58
2017 CS-05 24 25 26 25 0 0 0 49 25 12
2014 CS 26 40 13 14 7 1 0 67 21 458
2014 CS-01 38 18 13 20 10 3 0 56 31 40
2014 CS-02 27 44 12 12 5 0 0 71 16 171
2014 CS-03 22 38 14 16 8 1 1 61 25 170
2014 CS-04 29 48 6 8 10 0 0 76 17 63
2014 CS-05 20 50 30 0 0 0 0 70 0 10
2011 CS 28 41 14 10 6 0 1 70 16 1138
2011 CS-01 26 38 13 14 5 1 3 67 20 140
2011 CS-02 28 42 14 9 6 0 1 70 16 392
2011 CS-03 24 45 15 11 6 0 0 69 17 366
2011 CS-04 35 36 16 7 5 0 1 72 12 190
2011 CS-05 51 33 5 9 0 0 2 86 10 43
2008 CS 25 39 16 11 8 0 1 65 19 792
2008 CS-01 24 39 17 9 10 0 2 64 19 113
2008 CS-02 25 38 15 13 8 0 0 63 22 284
2008 CS-03 21 45 15 12 7 0 1 66 19 211
2008 CS-04 26 37 24 7 7 0 0 63 13 136
2008 CS-05 47 36 3 3 8 3 0 86 11 36

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 35 45 9 9 2 0 0 80 11 376
2018 CS-01 42 32 11 11 5 0 0 74 16 19
2018 CS-02 38 38 10 11 3 0 0 76 14 118
2018 CS-03 29 52 9 8 2 0 0 81 10 156
2018 CS-04 38 46 8 8 0 0 0 84 8 63
2018 CS-05 53 47 0 0 0 0 0 100 0 15
2017 CS 37 42 11 7 4 0 0 79 11 404
2017 CS-01 36 38 17 8 0 0 0 75 8 32
2017 CS-02 30 45 10 9 6 0 0 75 15 138
2017 CS-03 40 39 12 5 4 0 0 79 9 160
2017 CS-04 42 45 5 7 1 0 0 86 8 58
2017 CS-05 57 43 0 0 0 0 0 100 0 12
2014 CS 37 43 11 7 2 0 0 80 9 458
2014 CS-01 43 38 15 5 0 0 0 80 5 40
2014 CS-02 35 42 14 8 2 0 0 76 10 171
2014 CS-03 37 44 10 6 3 1 0 81 9 170
2014 CS-04 41 43 6 8 2 0 0 84 10 63
2014 CS-05 50 50 0 0 0 0 0 100 0 10
2011 CS 38 40 12 7 3 0 0 78 10 1141
2011 CS-01 34 39 17 7 3 0 0 73 10 141
2011 CS-02 35 40 12 8 5 0 0 75 13 394
2011 CS-03 36 43 11 7 3 0 0 79 10 366
2011 CS-04 47 36 11 5 1 0 0 83 6 190
2011 CS-05 63 33 5 0 0 0 0 95 0 43
2008 CS 34 44 10 8 4 0 0 78 12 793
2008 CS-01 32 42 11 11 4 0 0 74 15 113
2008 CS-02 27 51 10 8 4 0 0 78 12 284
2008 CS-03 34 44 9 8 4 0 0 79 12 212
2008 CS-04 43 35 11 8 3 0 0 78 11 136
2008 CS-05 64 28 3 6 0 0 0 92 6 36

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 39 45 6 7 2 0 0 84 10 375
2018 CS-01 37 42 5 11 5 0 0 79 16 19
2018 CS-02 41 38 9 8 3 0 0 79 12 118
2018 CS-03 34 52 5 8 1 0 0 85 10 155
2018 CS-04 45 45 5 5 0 0 0 90 5 62
2018 CS-05 56 38 6 0 0 0 0 94 0 16
2017 CS 44 39 8 5 3 0 0 83 9 404
2017 CS-01 47 45 6 3 0 0 0 92 3 32
2017 CS-02 41 35 12 7 6 0 0 76 12 138
2017 CS-03 42 43 7 4 4 0 0 85 7 160
2017 CS-04 48 38 5 9 0 0 0 86 9 58
2017 CS-05 75 25 0 0 0 0 0 100 0 12
2014 CS 39 44 8 7 2 0 0 83 9 457
2014 CS-01 48 38 10 5 0 0 0 85 5 40
2014 CS-02 36 45 11 6 2 0 0 81 9 171
2014 CS-03 37 47 7 6 2 1 0 85 8 169
2014 CS-04 49 32 5 11 3 0 0 81 14 63
2014 CS-05 40 60 0 0 0 0 0 100 0 10
2011 CS 41 41 9 6 3 0 0 82 9 1138
2011 CS-01 34 39 18 4 4 0 0 74 9 140
2011 CS-02 37 42 9 8 4 0 0 80 12 393
2011 CS-03 40 43 8 6 3 0 0 83 9 365
2011 CS-04 49 41 7 3 0 0 0 90 3 190
2011 CS-05 67 28 0 5 0 0 0 95 5 43
2008 CS 39 45 9 5 2 0 0 84 7 793
2008 CS-01 31 51 10 5 3 0 0 82 8 113
2008 CS-02 36 45 10 5 3 1 0 82 8 284
2008 CS-03 36 47 11 4 1 0 0 83 6 212
2008 CS-04 48 40 4 5 2 0 0 88 7 136
2008 CS-05 67 33 0 0 0 0 0 100 0 36

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 20 36 20 13 10 1 0 57 23 378
2018 CS-01 26 32 21 5 16 0 0 58 21 19
2018 CS-02 23 35 18 9 13 2 0 59 22 120
2018 CS-03 17 37 21 17 6 1 0 55 24 154
2018 CS-04 16 39 17 16 11 0 2 56 27 64
2018 CS-05 38 25 25 0 13 0 0 63 13 16
2017 CS 22 38 15 14 8 1 0 61 23 403
2017 CS-01 22 38 22 11 3 0 3 63 14 32
2017 CS-02 23 36 14 12 11 4 0 62 24 138
2017 CS-03 21 37 17 15 9 1 0 58 24 161
2017 CS-04 17 48 12 19 4 0 0 65 23 57
2017 CS-05 28 54 9 9 0 0 0 82 9 11
2014 CS 21 35 17 16 10 2 0 57 26 458
2014 CS-01 25 13 23 13 20 8 0 41 35 40
2014 CS-02 18 43 15 14 9 2 0 62 23 171
2014 CS-03 21 35 17 17 9 1 0 56 27 170
2014 CS-04 24 33 16 17 8 2 0 58 26 63
2014 CS-05 20 40 20 20 0 0 0 60 20 10
2011 CS 21 39 17 14 8 1 0 61 22 1136
2011 CS-01 18 31 23 12 12 3 1 51 25 140
2011 CS-02 23 37 17 15 6 2 0 62 21 390
2011 CS-03 17 45 17 12 9 1 0 62 21 367
2011 CS-04 26 37 13 16 7 1 1 64 23 189
2011 CS-05 28 42 9 12 7 0 2 71 19 43
2008 CS 17 40 19 13 10 1 0 58 24 793
2008 CS-01 19 43 14 15 7 1 0 63 22 113
2008 CS-02 18 35 20 13 12 2 0 54 25 284
2008 CS-03 15 41 18 17 9 0 0 55 26 212
2008 CS-04 15 45 19 9 12 1 0 60 21 136
2008 CS-05 22 50 17 6 6 0 0 72 11 36

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 19 27 19 16 17 1 1 47 34 379
2018 CS-01 26 16 16 11 32 0 0 42 42 19
2018 CS-02 16 24 19 14 23 3 2 42 38 120
2018 CS-03 17 34 15 20 13 1 0 51 33 155
2018 CS-04 25 23 25 16 11 0 0 48 27 64
2018 CS-05 25 31 19 6 19 0 0 56 25 16
2017 CS 18 31 15 15 18 2 1 50 34 405
2017 CS-01 17 24 28 6 22 0 3 42 29 32
2017 CS-02 17 29 16 13 21 1 2 48 35 138
2017 CS-03 14 30 12 22 17 3 1 47 40 161
2017 CS-04 24 45 9 10 12 0 0 69 22 58
2017 CS-05 40 26 34 0 0 0 0 66 0 12
2014 CS 9 25 16 21 25 2 2 36 47 457
2014 CS-01 15 10 15 23 33 5 0 26 58 40
2014 CS-02 8 26 17 18 29 2 1 34 48 170
2014 CS-03 8 29 15 20 24 2 2 38 46 170
2014 CS-04 13 25 17 24 16 2 3 40 42 63
2014 CS-05 20 10 30 30 0 0 10 33 33 10
2011 CS 14 29 18 17 19 1 1 44 37 1138
2011 CS-01 12 19 19 18 28 1 3 32 48 139
2011 CS-02 13 27 17 21 20 1 1 40 42 392
2011 CS-03 14 31 21 16 16 2 0 46 33 367
2011 CS-04 16 36 18 15 11 1 2 54 27 190
2011 CS-05 19 40 7 7 23 0 5 61 32 43
2008 CS 15 35 13 17 18 1 1 51 36 790
2008 CS-01 18 34 12 17 19 1 0 52 36 113
2008 CS-02 12 32 16 20 17 2 1 45 38 282
2008 CS-03 15 38 12 17 17 1 1 54 34 212
2008 CS-04 16 39 14 12 19 0 0 55 31 135
2008 CS-05 33 28 6 14 17 0 3 63 31 36

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 31 43 12 7 6 0 0 74 14 377
2018 CS-01 26 37 21 11 5 0 0 63 16 19
2018 CS-02 29 43 13 9 5 0 0 73 14 120
2018 CS-03 31 46 10 5 7 0 0 77 12 153
2018 CS-04 30 44 14 8 5 0 0 73 13 64
2018 CS-05 56 31 0 6 6 0 0 88 13 16
2017 CS 29 45 11 10 5 0 0 74 15 405
2017 CS-01 41 36 8 8 6 0 0 78 14 32
2017 CS-02 23 48 14 11 4 0 1 71 15 138
2017 CS-03 27 45 12 10 6 0 0 72 16 161
2017 CS-04 34 45 7 7 7 0 0 79 14 58
2017 CS-05 41 59 0 0 0 0 0 100 0 12
2014 CS 25 40 15 12 8 0 0 65 20 456
2014 CS-01 35 30 10 15 8 3 0 67 23 40
2014 CS-02 21 43 17 11 7 0 0 64 18 169
2014 CS-03 23 39 16 13 8 1 0 62 21 170
2014 CS-04 32 41 10 8 10 0 0 73 17 63
2014 CS-05 20 60 10 10 0 0 0 80 10 10
2011 CS 29 44 14 8 5 0 0 73 13 1139
2011 CS-01 27 35 19 10 8 1 0 63 18 140
2011 CS-02 25 46 16 6 7 0 0 72 13 393
2011 CS-03 28 46 12 9 4 0 0 75 13 366
2011 CS-04 39 41 8 9 3 0 0 80 12 190
2011 CS-05 42 42 12 5 0 0 0 84 5 43

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 32 39 15 9 5 0 0 71 14 377
2018 CS-01 37 26 16 16 5 0 0 63 21 19
2018 CS-02 29 39 19 7 5 0 0 69 12 119
2018 CS-03 34 40 10 11 4 0 0 75 15 154
2018 CS-04 28 41 20 8 3 0 0 69 11 64
2018 CS-05 38 38 13 6 6 0 0 75 13 16
2017 CS 32 38 14 9 7 0 0 70 16 405
2017 CS-01 33 34 17 8 6 3 0 68 14 32
2017 CS-02 31 44 12 9 4 0 1 75 13 138
2017 CS-03 30 37 15 9 9 0 0 67 17 161
2017 CS-04 33 31 15 10 9 2 0 65 19 58
2017 CS-05 41 51 8 0 0 0 0 92 0 12
2014 CS 28 39 16 11 6 0 0 67 17 457
2014 CS-01 43 30 18 8 3 0 0 73 10 40
2014 CS-02 25 43 17 9 6 1 0 68 15 171
2014 CS-03 26 37 18 12 7 1 0 63 18 169
2014 CS-04 32 33 11 16 8 0 0 65 24 63
2014 CS-05 20 70 10 0 0 0 0 90 0 10

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 31 38 12 11 8 0 0 69 19 381
2018 CS-01 26 26 16 21 11 0 0 53 32 19
2018 CS-02 37 36 13 9 4 0 1 73 13 120
2018 CS-03 29 42 12 9 7 1 0 72 16 157
2018 CS-04 27 33 9 17 14 0 0 59 31 64
2018 CS-05 31 50 6 0 13 0 0 81 13 16
2017 CS 30 42 14 8 6 0 0 72 14 405
2017 CS-01 38 36 14 6 3 0 3 77 9 32
2017 CS-02 31 44 12 7 6 0 0 75 12 138
2017 CS-03 29 40 17 8 6 0 0 69 14 161
2017 CS-04 22 45 12 16 5 0 0 67 21 58
2017 CS-05 32 51 8 0 8 0 0 83 8 12
2014 CS 28 41 15 9 6 0 0 70 14 458
2014 CS-01 43 28 20 8 3 0 0 70 10 40
2014 CS-02 26 49 12 8 5 0 0 75 13 171
2014 CS-03 26 40 16 9 6 1 1 68 16 170
2014 CS-04 30 35 17 11 6 0 0 65 17 63
2014 CS-05 30 50 10 10 0 0 0 80 10 10
2011 CS 36 39 15 6 3 0 0 75 9 1135
2011 CS-01 33 42 17 6 1 1 0 76 7 140
2011 CS-02 38 38 15 6 3 1 0 76 9 391
2011 CS-03 34 41 15 5 5 0 0 75 10 365
2011 CS-04 39 33 15 9 3 0 0 72 12 189
2011 CS-05 37 49 5 9 0 0 0 86 9 43

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 17 38 24 10 6 4 1 58 17 380
2018 CS-01 21 37 26 0 11 5 0 61 11 19
2018 CS-02 18 33 25 10 8 7 1 54 19 120
2018 CS-03 13 44 24 11 4 3 0 59 16 156
2018 CS-04 17 42 22 11 5 3 0 61 16 64
2018 CS-05 38 31 25 0 6 0 0 69 6 16
2017 CS 19 38 20 10 7 6 0 61 18 404
2017 CS-01 17 25 38 3 3 14 0 49 7 32
2017 CS-02 17 43 18 9 5 7 1 65 16 138
2017 CS-03 17 33 21 12 11 7 0 54 24 160
2017 CS-04 27 42 14 10 7 0 0 69 17 58
2017 CS-05 32 51 17 0 0 0 0 83 0 12

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 47 36 7 5 4 0 0 84 9 378
2018 CS-01 32 32 21 5 11 0 0 63 16 19
2018 CS-02 53 36 4 3 4 0 0 88 8 120
2018 CS-03 51 35 8 4 3 0 0 85 7 156
2018 CS-04 40 45 3 6 5 0 0 85 11 62
2018 CS-05 31 25 19 19 6 0 0 56 25 16
2017 CS 49 36 7 4 3 0 0 85 8 403
2017 CS-01 55 22 14 8 0 0 0 78 8 32
2017 CS-02 47 42 6 2 2 0 0 90 4 137
2017 CS-03 54 29 7 6 4 0 0 84 9 160
2017 CS-04 36 49 7 3 5 0 0 85 8 58
2017 CS-05 35 32 8 8 17 0 0 66 25 12
2014 CS 42 35 12 7 3 1 0 78 11 458
2014 CS-01 50 25 20 3 0 3 0 77 3 40
2014 CS-02 46 33 12 6 4 0 0 78 10 171
2014 CS-03 39 36 11 8 4 1 1 77 12 170
2014 CS-04 43 35 10 8 5 0 0 78 13 63
2014 CS-05 0 70 0 30 0 0 0 70 30 10
2011 CS 42 35 13 6 4 0 1 77 10 1138
2011 CS-01 36 31 15 9 6 1 1 69 16 140
2011 CS-02 42 35 13 5 4 0 1 78 9 393
2011 CS-03 44 35 11 5 4 0 1 80 9 366
2011 CS-04 44 38 13 5 1 0 0 81 6 189
2011 CS-05 35 26 16 16 7 0 0 60 23 43

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 40 34 14 6 5 1 0 75 11 376
2018 CS-01 47 37 11 5 0 0 0 84 5 19
2018 CS-02 49 38 8 3 2 2 0 88 4 119
2018 CS-03 43 35 16 5 1 0 0 78 6 154
2018 CS-04 25 27 19 14 14 0 0 52 29 63
2018 CS-05 0 25 25 25 25 0 0 25 50 16
2017 CS 44 35 13 5 2 0 0 79 8 405
2017 CS-01 61 28 11 0 0 0 0 89 0 32
2017 CS-02 56 33 8 3 0 0 0 89 3 138
2017 CS-03 41 38 14 6 2 0 0 79 7 161
2017 CS-04 17 40 24 12 7 0 0 57 19 58
2017 CS-05 9 26 23 17 25 0 0 35 42 12
2014 CS 45 31 17 5 2 0 0 76 7 458
2014 CS-01 53 23 18 5 3 0 0 75 8 40
2014 CS-02 60 24 11 4 1 0 0 84 5 171
2014 CS-03 36 42 14 6 1 1 0 79 7 170
2014 CS-04 32 29 32 3 5 0 0 60 8 63
2014 CS-05 0 20 50 30 0 0 0 20 30 10
2011 CS 38 37 15 7 3 0 0 75 10 1140
2011 CS-01 53 32 8 6 1 0 1 86 6 140
2011 CS-02 46 35 13 3 2 0 1 82 5 394
2011 CS-03 35 40 16 7 2 0 0 75 9 366
2011 CS-04 24 37 21 13 6 0 0 61 19 190
2011 CS-05 7 30 21 33 9 0 0 37 42 43
2008 CS 31 36 20 9 4 0 1 67 13 791
2008 CS-01 37 36 15 6 4 0 2 75 10 113
2008 CS-02 38 39 15 6 2 0 1 78 8 283
2008 CS-03 33 34 22 8 4 0 0 67 11 211
2008 CS-04 13 36 26 17 9 0 0 49 26 136
2008 CS-05 14 25 33 14 14 0 0 39 28 36

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 CS 29 34 37 380
2018 CS-01 11 32 58 19
2018 CS-02 29 33 38 120
2018 CS-03 23 38 39 157
2018 CS-04 48 23 28 64
2018 CS-05 27 33 40 15
2017 CS 27 39 34 405
2017 CS-01 33 42 25 32
2017 CS-02 21 43 36 138
2017 CS-03 29 34 37 161
2017 CS-04 27 42 31 58
2017 CS-05 34 49 17 12
2014 CS 28 38 34 458
2014 CS-01 23 45 33 40
2014 CS-02 24 41 35 171
2014 CS-03 27 39 34 170
2014 CS-04 40 27 33 63
2014 CS-05 60 30 10 10
2011 CS 28 37 36 1135
2011 CS-01 23 32 45 137
2011 CS-02 25 38 37 394
2011 CS-03 27 39 34 364
2011 CS-04 34 34 32 190
2011 CS-05 37 33 30 43

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 CS 17 29 46 4 0 5 108
2018 CS-02 17 29 46 6 0 3 35
2018 CS-03 18 38 38 0 0 6 34
2018 CS-04 13 16 61 3 0 6 31
2017 CS 20 24 44 4 4 4 105
2017 CS-02 17 28 48 0 0 7 29
2017 CS-03 23 23 47 4 0 2 47
2017 CS-04 19 25 43 6 0 6 16
2014 CS 20 38 31 4 9999 8 130
2014 CS-02 20 32 34 5 9999 10 41
2014 CS-03 20 48 26 4 9999 2 46
2014 CS-04 24 40 28 0 9999 8 25
2011 CS 24 32 29 5 9999 10 313
2011 CS-01 13 41 25 6 9999 16 32
2011 CS-02 28 28 24 5 9999 15 100
2011 CS-03 21 38 28 6 9999 7 100
2011 CS-04 27 30 34 3 9999 6 64
2011 CS-05 38 13 44 6 9999 0 16
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 36 42 12 6 4 0 0 78 10 379
2018 CS-01 50 22 6 6 11 6 0 76 18 18
2018 CS-02 34 45 10 8 3 0 0 79 11 119
2018 CS-03 35 44 13 6 3 0 0 79 8 157
2018 CS-04 33 44 14 5 5 0 0 77 9 64
2018 CS-05 56 25 13 0 6 0 0 81 6 16
2017 CS 31 42 12 7 6 1 0 74 14 405
2017 CS-01 41 45 0 6 8 0 0 86 14 32
2017 CS-02 27 49 11 7 5 1 0 77 12 138
2017 CS-03 34 34 17 7 6 1 0 69 14 161
2017 CS-04 31 38 12 9 10 0 0 69 19 58
2017 CS-05 41 43 8 8 0 0 0 83 8 12
2014 CS 31 44 12 7 6 1 0 75 13 458
2014 CS-01 48 33 10 0 8 3 0 82 8 40
2014 CS-02 33 41 15 5 5 1 0 75 10 171
2014 CS-03 24 48 13 8 7 1 0 72 15 170
2014 CS-04 32 46 8 11 3 0 0 78 14 63
2014 CS-05 30 70 0 0 0 0 0 100 0 10
2011 CS 33 43 14 6 3 1 0 77 9 1140
2011 CS-01 39 37 13 7 3 1 0 77 10 141
2011 CS-02 30 46 16 6 2 0 0 76 9 393
2011 CS-03 29 44 15 6 4 1 0 74 10 366
2011 CS-04 38 42 13 5 1 1 0 80 6 190
2011 CS-05 53 40 0 7 0 0 0 93 7 43
2008 CS 34 42 13 7 4 0 0 76 11 792
2008 CS-01 35 39 15 5 5 1 0 74 11 113
2008 CS-02 28 44 15 7 6 0 0 72 12 283
2008 CS-03 35 42 13 8 2 0 0 77 10 212
2008 CS-04 41 41 7 7 4 0 0 82 10 136
2008 CS-05 56 39 0 6 0 0 0 94 6 36

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 17 39 22 12 9 1 0 57 21 380
2018 CS-01 21 42 16 5 16 0 0 63 21 19
2018 CS-02 26 38 20 7 8 2 0 65 14 120
2018 CS-03 12 44 22 15 7 1 0 56 22 156
2018 CS-04 11 28 30 19 13 0 0 39 31 64
2018 CS-05 13 56 13 13 6 0 0 69 19 16
2017 CS 21 40 20 12 6 2 0 62 18 403
2017 CS-01 25 34 14 16 8 3 0 61 25 32
2017 CS-02 25 41 19 10 3 2 0 67 13 137
2017 CS-03 20 38 21 10 9 2 0 60 19 160
2017 CS-04 9 45 24 19 3 0 0 54 22 58
2017 CS-05 24 51 17 8 0 0 0 75 8 12
2014 CS 21 44 17 12 4 1 0 66 17 458
2014 CS-01 30 48 10 8 3 3 0 79 10 40
2014 CS-02 23 41 19 11 5 1 0 64 16 171
2014 CS-03 15 47 19 13 4 1 0 63 17 170
2014 CS-04 25 44 11 14 5 0 0 70 19 63
2014 CS-05 20 50 10 10 10 0 0 70 20 10
2011 CS 22 40 19 11 5 2 0 63 17 1135
2011 CS-01 26 35 21 11 5 3 0 63 16 140
2011 CS-02 24 41 18 10 5 2 0 67 15 394
2011 CS-03 21 37 22 12 6 1 0 59 19 366
2011 CS-04 18 45 18 13 6 0 0 64 19 187
2011 CS-05 20 56 12 12 0 0 0 76 12 41

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 19 28 33 12 5 0 3 18 48 378
2018 CS-01 11 44 11 11 22 0 0 33 56 18
2018 CS-02 14 19 34 20 7 0 6 28 35 120
2018 CS-03 18 29 39 8 5 0 1 13 48 155
2018 CS-04 30 34 27 9 0 0 0 9 64 64
2018 CS-05 19 50 19 13 0 0 0 13 69 16
2017 CS 13 28 35 16 3 1 3 20 43 404
2017 CS-01 3 20 28 27 6 6 11 39 27 32
2017 CS-02 8 23 38 20 7 1 4 28 32 137
2017 CS-03 18 29 36 14 1 0 2 15 48 161
2017 CS-04 21 42 29 7 2 0 0 8 62 58
2017 CS-05 0 34 49 9 8 0 0 17 34 12
2014 CS 12 33 34 14 4 1 2 18 47 456
2014 CS-01 10 30 30 18 8 3 3 26 42 40
2014 CS-02 9 25 36 20 5 1 4 26 36 170
2014 CS-03 15 39 30 11 2 1 2 13 56 170
2014 CS-04 13 39 39 8 2 0 0 10 52 62
2014 CS-05 10 40 40 10 0 0 0 10 50 10
2011 CS 15 30 36 12 5 0 2 18 46 1137
2011 CS-01 11 21 36 16 10 0 4 28 34 140
2011 CS-02 9 25 39 17 7 1 3 25 36 392
2011 CS-03 16 36 34 9 4 0 1 14 52 365
2011 CS-04 25 33 34 6 1 1 1 7 59 190
2011 CS-05 21 37 33 7 2 0 0 9 58 43
2008 CS 15 31 35 14 4 0 1 18 47 792
2008 CS-01 14 29 28 18 7 0 4 26 45 113
2008 CS-02 13 27 36 18 5 0 2 23 40 283
2008 CS-03 16 32 38 9 3 0 1 13 49 212
2008 CS-04 24 35 34 7 1 0 0 8 58 136
2008 CS-05 3 39 33 25 0 0 0 25 42 36

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 26 28 22 14 5 2 3 20 57 377
2018 CS-01 12 18 47 12 12 0 0 24 29 17
2018 CS-02 16 22 20 26 8 4 5 37 41 120
2018 CS-03 25 32 25 10 5 1 2 16 58 155
2018 CS-04 48 30 16 3 2 0 2 5 79 64
2018 CS-05 31 44 19 6 0 0 0 6 75 16
2017 CS 15 22 30 18 8 3 3 28 40 403
2017 CS-01 0 14 28 14 24 8 11 48 17 32
2017 CS-02 10 17 32 19 13 5 3 35 30 136
2017 CS-03 21 25 28 21 2 2 1 23 48 161
2017 CS-04 21 35 29 12 2 0 2 14 57 58
2017 CS-05 8 25 40 9 17 0 0 26 34 12
2014 CS 14 25 31 16 7 3 3 25 42 457
2014 CS-01 18 23 23 18 5 15 0 26 47 40
2014 CS-02 9 18 31 22 12 3 6 37 29 170
2014 CS-03 15 29 33 14 5 2 2 20 46 170
2014 CS-04 17 40 33 8 2 0 0 10 57 63
2014 CS-05 20 20 40 20 0 0 0 20 40 10
2011 CS 12 23 33 18 10 2 3 29 37 1135
2011 CS-01 9 20 29 18 15 4 6 36 31 140
2011 CS-02 7 19 32 23 12 2 4 38 28 390
2011 CS-03 13 26 32 17 8 2 2 26 41 365
2011 CS-04 18 29 36 9 5 1 2 15 48 190
2011 CS-05 21 19 37 14 9 0 0 23 40 43
2008 CS 17 25 29 18 8 1 2 26 43 790
2008 CS-01 16 21 20 20 16 2 4 39 40 113
2008 CS-02 13 21 30 24 9 1 2 34 35 284
2008 CS-03 18 27 35 12 6 1 1 18 46 209
2008 CS-04 26 32 31 9 1 0 1 10 59 136
2008 CS-05 8 31 25 28 6 0 3 34 40 36

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 24 30 25 13 5 1 3 18 56 379
2018 CS-01 11 28 39 17 6 0 0 22 39 18
2018 CS-02 21 28 20 17 8 0 7 26 53 120
2018 CS-03 21 32 30 11 4 1 1 16 54 156
2018 CS-04 41 28 17 13 2 0 0 14 69 64
2018 CS-05 31 31 38 0 0 0 0 0 63 16
2017 CS 21 32 28 10 3 2 3 14 56 403
2017 CS-01 17 22 27 11 3 8 11 17 49 32
2017 CS-02 16 26 30 15 5 4 3 22 45 136
2017 CS-03 26 34 28 7 2 1 1 10 61 161
2017 CS-04 24 43 28 3 2 0 0 5 67 58
2017 CS-05 8 51 17 15 8 0 0 23 60 12
2014 CS 23 29 27 11 5 2 3 17 55 457
2014 CS-01 25 30 23 8 10 5 0 18 58 40
2014 CS-02 21 22 29 14 8 1 5 23 45 170
2014 CS-03 24 32 23 12 4 2 2 17 59 170
2014 CS-04 24 38 35 3 0 0 0 3 62 63
2014 CS-05 10 60 30 0 0 0 0 0 70 10
2011 CS 25 30 25 10 5 1 3 16 57 1135
2011 CS-01 19 19 26 17 9 3 7 29 43 140
2011 CS-02 18 29 26 12 7 2 5 21 51 391
2011 CS-03 24 34 27 9 5 0 1 14 58 365
2011 CS-04 41 30 21 5 1 0 1 6 72 189
2011 CS-05 40 35 19 7 0 0 0 7 74 43
2008 CS 25 32 27 10 4 1 1 14 59 789
2008 CS-01 21 24 25 18 4 2 5 24 49 112
2008 CS-02 19 31 28 13 5 2 2 19 52 284
2008 CS-03 30 33 27 6 3 1 0 9 63 210
2008 CS-04 35 38 23 4 1 0 0 5 72 136
2008 CS-05 19 33 36 8 3 0 0 11 53 36

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 10 19 34 25 9 1 2 35 30 379
2018 CS-01 6 28 22 28 11 6 0 41 35 18
2018 CS-02 8 12 23 37 16 0 5 55 21 120
2018 CS-03 7 17 42 24 8 1 1 33 25 156
2018 CS-04 20 27 39 14 0 0 0 14 47 64
2018 CS-05 25 38 38 0 0 0 0 0 63 16
2017 CS 10 20 34 23 9 1 4 33 32 404
2017 CS-01 3 8 28 22 22 3 14 53 13 32
2017 CS-02 6 16 33 27 12 1 5 41 23 137
2017 CS-03 13 22 34 24 6 0 1 30 36 161
2017 CS-04 17 29 35 14 3 0 1 18 47 58
2017 CS-05 8 34 40 9 8 0 0 17 43 12
2014 CS 12 21 33 22 9 1 2 32 34 456
2014 CS-01 15 13 33 25 13 3 0 38 28 40
2014 CS-02 11 13 28 32 12 0 4 47 25 170
2014 CS-03 12 25 35 17 6 2 2 24 39 170
2014 CS-04 13 34 37 13 3 0 0 16 47 62
2014 CS-05 10 50 40 0 0 0 0 0 60 10
2011 CS 12 21 34 22 8 1 2 31 34 1130
2011 CS-01 10 12 30 27 17 0 4 46 23 139
2011 CS-02 7 15 33 30 11 2 3 42 23 387
2011 CS-03 12 23 36 21 7 0 1 28 36 366
2011 CS-04 20 35 35 8 2 0 1 10 55 189
2011 CS-05 21 33 33 10 2 0 0 12 55 42
2008 CS 12 20 35 24 7 0 1 31 33 785
2008 CS-01 7 19 24 27 17 2 4 47 28 110
2008 CS-02 10 17 32 30 9 0 2 40 27 282
2008 CS-03 13 19 44 19 5 0 0 23 32 210
2008 CS-04 19 29 35 15 1 0 0 17 49 136
2008 CS-05 11 17 50 14 8 0 0 22 28 36

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 20 26 31 14 6 1 3 21 47 380
2018 CS-01 22 17 28 22 11 0 0 33 39 18
2018 CS-02 13 19 32 20 11 0 6 33 34 120
2018 CS-03 17 28 33 13 5 1 3 19 47 157
2018 CS-04 34 33 28 2 2 2 0 3 68 64
2018 CS-05 38 31 19 13 0 0 0 13 69 16
2017 CS 15 27 29 19 5 0 4 25 44 404
2017 CS-01 0 31 20 27 11 3 8 43 35 32
2017 CS-02 10 19 29 26 9 0 7 38 31 137
2017 CS-03 17 27 35 17 2 1 2 20 45 161
2017 CS-04 29 43 17 7 1 0 2 8 74 58
2017 CS-05 34 41 17 0 8 0 0 8 74 12
2014 CS 18 29 25 18 5 1 4 24 50 456
2014 CS-01 18 33 15 23 5 3 5 30 54 40
2014 CS-02 15 24 24 24 8 1 5 33 42 170
2014 CS-03 18 29 30 14 5 1 3 19 50 170
2014 CS-04 26 37 21 13 3 0 0 16 63 62
2014 CS-05 30 40 30 0 0 0 0 0 70 10
2011 CS 18 27 30 16 5 1 3 22 47 1136
2011 CS-01 14 16 34 19 10 1 6 31 33 140
2011 CS-02 12 21 34 20 8 2 4 29 35 389
2011 CS-03 18 31 29 16 4 0 2 20 50 367
2011 CS-04 29 38 23 11 0 0 0 11 67 190
2011 CS-05 42 33 19 7 0 0 0 7 74 43
2008 CS 20 30 30 13 5 0 2 19 51 786
2008 CS-01 15 21 23 18 14 1 8 35 40 111
2008 CS-02 16 27 33 16 6 1 2 22 44 283
2008 CS-03 18 32 36 11 2 0 1 14 50 210
2008 CS-04 33 40 21 4 1 0 0 6 73 135
2008 CS-05 25 31 25 8 8 0 3 17 57 36

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 18 23 20 21 10 3 4 34 44 379
2018 CS-01 17 11 11 33 11 6 11 53 33 18
2018 CS-02 12 16 20 27 14 6 6 46 31 120
2018 CS-03 15 29 21 20 10 2 4 31 47 157
2018 CS-04 32 24 25 13 6 0 0 19 56 63
2018 CS-05 44 19 13 19 6 0 0 25 63 16
2017 CS 13 18 24 25 13 2 6 41 33 401
2017 CS-01 0 14 11 20 33 6 17 68 18 32
2017 CS-02 7 11 26 30 15 4 8 50 21 137
2017 CS-03 16 20 26 25 8 2 3 34 38 158
2017 CS-04 22 26 24 16 10 0 2 26 49 58
2017 CS-05 17 26 34 15 8 0 0 24 43 12
2014 CS 7 16 29 26 13 3 5 43 26 455
2014 CS-01 5 23 18 18 18 8 10 44 34 39
2014 CS-02 6 12 25 30 15 4 8 51 21 170
2014 CS-03 8 17 31 26 12 2 4 41 26 170
2014 CS-04 8 21 39 27 5 0 0 32 29 62
2014 CS-05 0 10 70 0 10 10 0 11 11 10
2011 CS 7 14 29 28 15 2 6 46 23 1134
2011 CS-01 13 11 22 24 22 3 6 50 26 139
2011 CS-02 4 12 24 31 18 3 8 54 19 389
2011 CS-03 7 17 30 30 11 1 4 43 25 366
2011 CS-04 7 14 44 21 12 1 3 33 21 190
2011 CS-05 9 14 44 26 7 0 0 33 23 43
2008 CS 11 22 31 21 10 1 4 33 35 789
2008 CS-01 8 23 27 20 14 4 4 37 34 112
2008 CS-02 10 17 30 23 12 1 6 38 30 283
2008 CS-03 10 25 32 22 8 0 4 31 36 211
2008 CS-04 20 24 33 16 6 1 1 22 44 136
2008 CS-05 3 22 42 22 8 0 3 31 26 36

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 22 29 26 14 6 1 3 20 53 380
2018 CS-01 16 42 16 11 16 0 0 26 58 19
2018 CS-02 15 25 23 21 9 1 6 32 43 119
2018 CS-03 21 29 32 13 4 0 1 17 51 157
2018 CS-04 34 30 25 8 2 2 0 10 65 64
2018 CS-05 44 38 19 0 0 0 0 0 81 16
2017 CS 19 28 30 13 5 2 3 18 50 404
2017 CS-01 8 17 17 20 19 11 8 48 31 32
2017 CS-02 11 28 30 21 5 2 3 28 41 137
2017 CS-03 25 30 32 7 2 1 2 10 58 161
2017 CS-04 29 29 36 3 2 0 0 5 59 58
2017 CS-05 17 35 25 15 8 0 0 23 51 12
2014 CS 18 25 33 15 5 3 3 21 45 457
2014 CS-01 18 28 23 18 8 8 0 27 49 40
2014 CS-02 13 23 32 17 6 4 5 26 39 170
2014 CS-03 20 25 32 14 4 2 3 18 48 170
2014 CS-04 21 22 43 11 2 2 0 13 44 63
2014 CS-05 10 50 30 10 0 0 0 10 60 10

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 49 30 9 7 5 0 0 79 13 373
2018 CS-01 35 18 18 12 18 0 0 53 29 17
2018 CS-02 43 37 7 9 3 0 1 81 13 119
2018 CS-03 47 32 9 6 6 0 0 79 12 154
2018 CS-04 67 14 8 8 3 0 0 81 11 64
2018 CS-05 57 43 0 0 0 0 0 100 0 14
2017 CS 47 34 7 5 6 1 0 82 11 404
2017 CS-01 45 38 11 3 3 0 0 83 6 32
2017 CS-02 43 37 4 5 9 1 1 82 15 138
2017 CS-03 48 32 9 6 4 2 0 82 9 161
2017 CS-04 49 34 7 5 5 0 0 83 10 57
2017 CS-05 58 25 0 8 8 0 0 83 17 12
2014 CS 42 33 11 8 4 1 0 76 13 458
2014 CS-01 45 30 8 15 3 0 0 75 18 40
2014 CS-02 42 31 10 11 6 1 0 73 17 171
2014 CS-03 42 35 12 5 5 2 0 78 10 170
2014 CS-04 49 33 10 6 0 2 0 84 6 63
2014 CS-05 20 60 20 0 0 0 0 80 0 10

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 50 34 7 6 2 0 0 85 9 372
2018 CS-01 24 53 6 18 0 0 0 76 18 17
2018 CS-02 50 33 9 5 2 1 0 84 7 118
2018 CS-03 55 33 3 6 3 0 0 88 8 153
2018 CS-04 45 36 8 9 2 0 0 81 11 64
2018 CS-05 53 33 13 0 0 0 0 87 0 15
2017 CS 46 43 5 3 2 0 0 90 5 404
2017 CS-01 39 55 3 3 0 0 0 94 3 32
2017 CS-02 49 39 4 5 1 1 0 89 7 137
2017 CS-03 42 47 5 2 2 1 0 90 5 161
2017 CS-04 52 36 9 2 2 0 0 88 3 58
2017 CS-05 57 26 17 0 0 0 0 83 0 12
2014 CS 42 43 7 4 3 0 0 86 7 458
2014 CS-01 38 48 10 0 3 0 3 87 3 40
2014 CS-02 43 41 9 3 4 0 1 85 6 171
2014 CS-03 44 45 2 5 4 1 0 89 8 170
2014 CS-04 41 40 11 8 0 0 0 81 8 63
2014 CS-05 30 60 10 0 0 0 0 90 0 10

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 44 41 8 5 2 1 0 85 6 374
2018 CS-01 12 59 18 6 6 0 0 71 12 17
2018 CS-02 38 48 8 4 1 1 0 86 5 119
2018 CS-03 50 37 6 5 2 1 0 87 7 155
2018 CS-04 49 37 8 5 2 0 0 86 6 63
2018 CS-05 53 40 7 0 0 0 0 93 0 15

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 41 38 13 3 2 2 1 81 5 381
2018 CS-01 32 42 16 0 0 5 5 82 0 19
2018 CS-02 48 34 9 4 2 2 1 85 6 120
2018 CS-03 35 40 17 3 3 2 0 77 6 157
2018 CS-04 44 41 9 3 2 2 0 86 5 64
2018 CS-05 56 25 19 0 0 0 0 81 0 16
2017 CS 40 40 11 2 2 3 1 84 4 405
2017 CS-01 44 25 20 3 0 6 3 76 3 32
2017 CS-02 39 41 12 2 1 3 1 83 4 138
2017 CS-03 37 40 11 3 3 4 1 82 7 161
2017 CS-04 45 47 5 2 0 1 0 93 2 58
2017 CS-05 49 51 0 0 0 0 0 100 0 12
2014 CS 41 37 14 2 2 4 0 82 4 457
2014 CS-01 55 20 20 0 0 3 3 79 0 40
2014 CS-02 39 41 11 2 3 4 0 83 5 170
2014 CS-03 39 35 16 1 2 6 1 79 3 170
2014 CS-04 49 35 10 3 0 3 0 87 3 63
2014 CS-05 20 60 20 0 0 0 0 80 0 10

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 40 41 10 3 2 2 1 84 6 381
2018 CS-01 47 37 5 11 0 0 0 84 11 19
2018 CS-02 43 40 8 6 2 3 0 85 8 120
2018 CS-03 39 43 13 1 3 2 0 83 4 157
2018 CS-04 41 44 9 2 3 0 2 86 5 64
2018 CS-05 44 38 19 0 0 0 0 81 0 16
2017 CS 37 44 14 2 2 2 0 82 4 402
2017 CS-01 28 50 20 0 0 0 3 80 0 32
2017 CS-02 38 43 12 2 1 3 1 83 4 138
2017 CS-03 36 43 14 3 3 1 0 80 6 159
2017 CS-04 42 42 14 0 2 0 0 84 2 57
2017 CS-05 49 42 9 0 0 0 0 91 0 12
2014 CS 40 41 11 4 1 3 0 83 6 457
2014 CS-01 53 23 18 0 3 3 3 79 3 40
2014 CS-02 37 47 7 5 0 4 0 87 5 170
2014 CS-03 37 39 14 3 3 4 0 79 6 170
2014 CS-04 46 38 8 6 0 2 0 85 6 63
2014 CS-05 40 50 10 0 0 0 0 90 0 10
2011 CS 31 40 18 4 2 4 0 74 7 1141
2011 CS-01 34 34 23 5 1 2 1 70 7 140
2011 CS-02 28 41 18 5 3 4 0 73 9 394
2011 CS-03 29 40 20 3 3 4 0 73 6 367
2011 CS-04 34 43 15 4 0 3 1 80 4 190
2011 CS-05 42 42 9 0 2 2 2 88 2 43

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 46 37 12 4 2 0 0 82 6 380
2018 CS-01 53 42 5 0 0 0 0 95 0 19
2018 CS-02 44 36 13 4 3 0 0 80 7 119
2018 CS-03 45 39 11 3 3 0 0 84 5 157
2018 CS-04 50 31 11 8 0 0 0 81 8 64
2018 CS-05 50 38 6 6 0 0 0 88 6 16
2017 CS 43 42 9 3 2 0 0 85 5 405
2017 CS-01 50 39 6 6 0 0 0 89 6 32
2017 CS-02 38 44 12 4 1 1 0 82 6 138
2017 CS-03 42 42 10 2 4 0 1 84 6 161
2017 CS-04 59 33 5 2 2 0 0 91 3 58
2017 CS-05 26 66 8 0 0 0 0 92 0 12
2014 CS 43 44 9 3 2 0 0 87 5 457
2014 CS-01 48 38 5 3 8 0 0 85 10 40
2014 CS-02 42 42 9 6 1 0 0 84 6 170
2014 CS-03 43 44 10 0 2 1 0 88 2 170
2014 CS-04 46 44 5 3 2 0 0 90 5 63
2014 CS-05 30 70 0 0 0 0 0 100 0 10
2011 CS 38 41 13 5 2 1 0 80 6 1137
2011 CS-01 38 39 15 5 2 1 0 78 7 140
2011 CS-02 37 41 14 4 3 1 0 79 7 393
2011 CS-03 35 45 12 5 2 1 0 81 7 366
2011 CS-04 47 35 12 4 1 1 0 82 5 189
2011 CS-05 48 40 7 2 0 0 2 90 2 42
2008 CS 31 43 15 8 2 1 0 75 10 791
2008 CS-01 29 39 19 10 3 0 1 68 13 111
2008 CS-02 25 46 15 9 4 1 0 72 13 284
2008 CS-03 33 44 15 6 2 0 0 77 8 212
2008 CS-04 34 47 12 7 1 0 0 81 7 136
2008 CS-05 64 25 6 6 0 0 0 89 6 36

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 25 36 17 6 6 5 5 68 13 374
2018 CS-01 6 41 12 18 18 0 6 50 38 17
2018 CS-02 33 30 17 5 5 8 3 70 11 118
2018 CS-03 19 39 18 7 5 6 6 66 13 155
2018 CS-04 31 39 13 5 8 0 5 74 13 64
2018 CS-05 7 53 27 0 0 7 7 69 0 15
2017 CS 27 34 15 5 6 6 6 70 13 404
2017 CS-01 20 28 27 0 8 3 14 57 10 32
2017 CS-02 29 31 12 6 6 9 7 71 14 138
2017 CS-03 25 35 19 4 5 5 6 68 10 161
2017 CS-04 28 42 9 7 8 4 2 74 16 57
2017 CS-05 49 17 8 8 8 8 0 72 18 12
2014 CS 31 35 15 7 5 4 3 70 13 458
2014 CS-01 35 28 23 0 10 3 3 66 11 40
2014 CS-02 31 33 15 7 4 6 5 71 12 171
2014 CS-03 28 39 12 8 6 3 3 72 15 170
2014 CS-04 38 29 17 10 5 2 0 68 15 63
2014 CS-05 10 60 30 0 0 0 0 70 0 10

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 29 43 16 6 4 2 1 73 10 377
2018 CS-01 26 37 11 16 5 5 0 67 22 19
2018 CS-02 33 45 14 4 2 2 1 79 6 119
2018 CS-03 26 39 21 8 4 2 1 66 13 155
2018 CS-04 27 55 11 5 3 0 0 81 8 64
2018 CS-05 47 40 0 0 13 0 0 87 13 15
2017 CS 30 43 12 9 2 2 1 76 12 401
2017 CS-01 35 45 9 6 3 0 3 82 9 31
2017 CS-02 27 42 16 10 1 4 0 71 12 137
2017 CS-03 29 42 12 9 3 3 1 75 12 160
2017 CS-04 37 51 4 7 2 0 0 88 9 57
2017 CS-05 41 25 17 9 8 0 0 66 17 12
2014 CS 34 43 11 4 5 3 1 79 10 458
2014 CS-01 25 38 13 10 13 0 3 64 23 40
2014 CS-02 30 44 9 4 5 5 2 80 10 171
2014 CS-03 32 44 14 5 4 2 1 78 8 170
2014 CS-04 54 37 5 2 3 0 0 90 5 63
2014 CS-05 30 60 10 0 0 0 0 90 0 10
2011 CS 37 36 13 7 4 3 1 76 11 1135
2011 CS-01 31 42 11 6 6 1 1 75 13 140
2011 CS-02 31 35 16 9 3 3 2 70 13 391
2011 CS-03 37 37 11 7 4 3 1 77 11 366
2011 CS-04 45 36 12 4 2 2 0 82 6 188
2011 CS-05 65 26 7 2 0 0 0 91 2 43
2008 CS 36 34 13 8 5 4 0 73 13 793
2008 CS-01 38 32 12 9 8 0 1 71 17 113
2008 CS-02 28 35 15 10 7 5 0 66 18 284
2008 CS-03 36 34 13 9 3 4 0 74 12 212
2008 CS-04 44 36 13 4 1 2 0 82 5 136
2008 CS-05 50 28 11 6 0 6 0 82 6 36

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 28 37 23 8 2 2 0 66 10 379
2018 CS-01 26 37 16 16 5 0 0 63 21 19
2018 CS-02 32 37 24 3 1 3 0 71 4 119
2018 CS-03 24 40 21 10 3 1 0 66 13 156
2018 CS-04 25 36 25 13 2 0 0 61 14 64
2018 CS-05 44 19 38 0 0 0 0 63 0 16

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 17 28 22 11 11 11 1 51 24 379
2018 CS-01 26 26 16 5 21 0 5 56 28 19
2018 CS-02 22 28 19 11 11 9 0 55 24 119
2018 CS-03 12 26 28 12 9 14 0 43 24 156
2018 CS-04 19 31 14 11 8 14 3 60 23 64
2018 CS-05 13 44 19 6 13 0 6 60 20 16
2017 CS 15 25 18 14 13 13 3 46 32 402
2017 CS-01 30 20 20 6 14 6 6 56 22 32
2017 CS-02 15 26 13 16 13 14 3 49 35 137
2017 CS-03 12 23 21 16 12 15 2 42 33 160
2017 CS-04 12 28 21 14 12 9 3 46 30 57
2017 CS-05 17 34 15 8 26 0 0 51 34 12
2014 CS 11 27 21 15 11 13 2 45 31 457
2014 CS-01 13 23 20 8 15 20 3 45 29 40
2014 CS-02 14 23 21 16 6 16 4 47 27 170
2014 CS-03 9 28 22 18 13 9 1 41 35 170
2014 CS-04 13 40 14 13 14 6 0 56 29 63
2014 CS-05 0 40 40 10 0 10 0 44 11 10
2011 CS 13 20 23 15 12 15 2 40 33 1137
2011 CS-01 15 20 18 17 17 12 1 40 39 139
2011 CS-02 12 20 23 14 11 19 2 41 31 394
2011 CS-03 11 19 24 15 14 14 2 36 35 366
2011 CS-04 15 23 23 16 8 13 2 45 28 188
2011 CS-05 21 26 23 9 7 7 7 54 19 43

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CS 11 89 381
2018 CS-02 8 93 120
2018 CS-03 10 90 157
2018 CS-04 17 83 64

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 CS 37 41
2018 CS-03 44 16

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 CS 63 41
2018 CS-03 56 16
2018 CS-04 55 11

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 CS 0 41
2018 CS-03 0 16
2018 CS-04 0 11

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 CS 12 41

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 CS 49 41
2018 CS-03 44 16

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 CS 46 41
2018 CS-03 44 16
2018 CS-04 55 11

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 CS 51 41
2018 CS-03 50 16
2018 CS-04 55 11

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 CS 34 41
2018 CS-03 31 16
2018 CS-04 45 11

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 CS 32 41
2018 CS-03 31 16
2018 CS-04 45 11

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 CS 46 41
2018 CS-03 50 16
2018 CS-04 45 11

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 CS 37 41
2018 CS-03 31 16
2018 CS-04 45 11

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 CS 0 41
2018 CS-03 0 16
2018 CS-04 0 11

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 CS 0 41
2018 CS-03 0 16
2018 CS-04 0 11

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 CS 59 41
2018 CS-03 50 16

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 CS 22 41
2018 CS-03 31 16

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 CS 15 41

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 CS 59 41
2018 CS-03 44 16

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 CS 29 41
2018 CS-04 45 11

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 CS 22 41
2018 CS-04 45 11

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 CS 15 41

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 CS 15 41
2018 CS-03 0 16

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 CS 12 41
2018 CS-03 0 16

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CS 15 41

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 CS 29 41
2018 CS-03 38 16

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 CS 38 39
2018 CS-03 33 15
2018 CS-04 50 10

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 CS 13 39

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 CS 13 39

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 CS 21 39

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 CS 31 39

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 CS 15 39

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 CS 38 39
2018 CS-03 33 15

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 CS 0 39
2018 CS-03 0 15
2018 CS-04 0 10

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 CS 62 39
2018 CS-03 60 15

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 CS 13 39
2018 CS-04 0 10

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 13 18 22 4 5 28 9 51 14 379
2018 CS-01 32 21 5 0 0 42 0 91 0 19
2018 CS-02 15 14 19 4 3 32 13 52 13 120
2018 CS-03 12 17 26 4 6 28 7 45 16 156
2018 CS-04 11 29 19 3 8 19 11 57 16 63
2018 CS-05 0 19 31 6 0 31 13 33 11 16
2017 CS 14 18 16 4 3 33 12 59 13 403
2017 CS-01 17 17 24 3 0 25 14 55 5 32
2017 CS-02 15 16 12 4 1 40 12 64 11 137
2017 CS-03 13 16 16 3 4 34 13 55 14 160
2017 CS-04 17 28 14 9 3 19 10 63 17 58
2017 CS-05 15 17 25 0 0 26 17 56 0 12
2014 CS 16 17 19 5 3 30 11 56 12 457
2014 CS-01 13 10 23 3 3 43 8 45 10 40
2014 CS-02 15 20 15 4 2 32 11 63 11 170
2014 CS-03 15 15 22 5 2 31 10 50 13 170
2014 CS-04 24 21 16 5 5 17 13 64 14 63
2014 CS-05 0 30 20 10 0 30 10 50 17 10

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 24 35 20 4 4 12 1 68 9 380
2018 CS-01 32 32 11 5 0 21 0 80 7 19
2018 CS-02 24 39 16 3 3 13 3 75 7 120
2018 CS-03 22 35 24 4 4 12 0 64 9 156
2018 CS-04 30 33 17 6 5 8 2 69 12 64
2018 CS-05 31 19 31 13 0 6 0 53 13 16
2017 CS 27 35 13 4 3 16 3 76 8 405
2017 CS-01 22 38 14 6 0 14 6 76 7 32
2017 CS-02 27 33 11 3 1 22 3 80 6 138
2017 CS-03 25 34 14 4 4 15 3 72 11 161
2017 CS-04 34 36 14 3 5 5 2 76 9 58
2017 CS-05 32 51 0 0 0 17 0 100 0 12
2014 CS 22 36 18 4 2 16 2 72 7 456
2014 CS-01 23 28 15 3 3 28 3 71 7 40
2014 CS-02 21 38 13 3 3 20 2 76 8 169
2014 CS-03 24 35 24 4 1 11 3 67 5 170
2014 CS-04 25 38 10 6 5 13 3 75 13 63
2014 CS-05 10 50 30 0 0 10 0 67 0 10
2011 CS 29 38 18 3 2 10 0 74 6 1138
2011 CS-01 36 34 15 2 3 9 2 78 6 140
2011 CS-02 28 35 19 4 3 12 0 72 7 393
2011 CS-03 24 41 19 2 2 11 0 73 5 365
2011 CS-04 31 41 18 3 2 6 0 76 5 190
2011 CS-05 37 47 12 2 0 2 0 86 2 43

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CS 5 95 380
2018 CS-01 0 100 19
2018 CS-02 5 95 120
2018 CS-03 5 95 156

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 CS 25 20

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 CS 0 20

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 CS 30 20

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 CS 25 20

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 CS 30 20

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 CS 0 20

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 CS 0 20

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 CS 25 20

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 CS 0 20

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 CS 35 20

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 CS 40 20

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 CS 40 20

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 CS 0 19

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 CS 0 19

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 CS 0 19

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 CS 74 19

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 CS 0 19

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 16 19 20 3 2 32 8 58 8 376
2018 CS-01 32 26 11 0 0 32 0 85 0 19
2018 CS-02 16 16 19 3 0 35 10 58 6 118
2018 CS-03 15 18 21 3 3 32 8 55 11 154
2018 CS-04 16 23 22 2 5 25 8 58 9 64
2018 CS-05 13 13 25 0 0 44 6 50 0 16
2017 CS 15 18 17 1 2 36 10 63 5 405
2017 CS-01 27 22 14 0 0 28 8 78 0 32
2017 CS-02 17 17 13 1 0 43 10 71 2 138
2017 CS-03 12 16 18 1 4 40 9 55 10 161
2017 CS-04 17 22 21 2 2 23 13 62 5 58
2017 CS-05 6 25 34 0 0 17 17 48 0 12
2014 CS 14 17 20 0 2 38 8 58 5 457
2014 CS-01 20 13 20 0 3 35 10 59 5 40
2014 CS-02 15 17 17 1 3 41 7 61 7 170
2014 CS-03 12 18 19 1 1 41 7 59 3 170
2014 CS-04 16 16 24 0 3 32 10 54 5 63
2014 CS-05 10 20 30 0 0 20 20 50 0 10

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 27 35 19 3 2 13 2 72 7 377
2018 CS-01 37 26 21 0 0 16 0 75 0 19
2018 CS-02 25 33 17 6 1 16 2 71 8 118
2018 CS-03 25 35 20 3 3 13 1 70 7 155
2018 CS-04 27 45 14 2 3 8 2 79 5 64
2018 CS-05 50 13 31 0 0 6 0 67 0 16
2017 CS 30 34 14 1 2 16 2 78 4 405
2017 CS-01 20 44 20 0 0 14 3 76 0 32
2017 CS-02 29 32 14 1 1 18 5 79 3 138
2017 CS-03 30 35 14 1 4 16 1 77 6 161
2017 CS-04 38 31 16 2 2 12 0 78 4 58
2017 CS-05 32 34 8 0 0 17 9 89 0 12
2014 CS 25 34 18 1 2 19 1 75 3 456
2014 CS-01 26 31 13 3 3 23 3 76 7 39
2014 CS-02 22 35 16 1 2 23 1 75 5 170
2014 CS-03 26 34 20 1 1 18 1 74 1 170
2014 CS-04 33 32 16 2 2 16 0 77 4 63
2014 CS-05 30 50 20 0 0 0 0 80 0 10
2011 CS 33 38 15 2 1 10 0 79 4 1134
2011 CS-01 40 32 12 2 1 11 1 83 3 140
2011 CS-02 31 36 18 3 2 10 1 75 5 393
2011 CS-03 29 41 15 2 1 11 0 79 4 361
2011 CS-04 37 36 16 2 1 9 0 80 2 190
2011 CS-05 47 49 2 0 0 2 0 98 0 43
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 58 26 8 4 3 1 0 85 7 378
2018 CS-01 42 37 5 0 16 0 0 79 16 19
2018 CS-02 58 27 8 5 2 1 0 85 7 120
2018 CS-03 59 26 8 3 3 1 0 86 6 155
2018 CS-04 60 22 10 5 3 0 0 83 8 63
2018 CS-05 50 31 13 6 0 0 0 81 6 16
2017 CS 56 26 9 4 3 1 0 84 7 404
2017 CS-01 45 41 6 0 6 0 3 88 6 32
2017 CS-02 57 28 8 4 1 2 0 87 4 137
2017 CS-03 57 21 12 5 3 2 0 80 8 161
2017 CS-04 50 31 9 2 8 0 0 81 10 58
2017 CS-05 75 17 8 0 0 0 0 92 0 12

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 31 40 19 4 4 2 0 73 8 380
2018 CS-01 32 37 11 16 5 0 0 68 21 19
2018 CS-02 36 45 15 2 1 2 0 82 3 119
2018 CS-03 29 39 22 3 4 4 0 70 7 157
2018 CS-04 27 36 25 6 6 0 0 63 13 64
2018 CS-05 38 38 13 6 6 0 0 75 13 16
2017 CS 24 43 19 6 3 5 0 70 10 405
2017 CS-01 17 47 25 6 0 6 0 67 6 32
2017 CS-02 26 43 18 6 3 4 1 72 9 138
2017 CS-03 22 43 16 6 4 8 1 71 11 161
2017 CS-04 26 38 20 10 2 4 0 67 12 58
2017 CS-05 26 32 34 8 0 0 0 58 8 12

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 24 36 21 11 7 2 0 61 17 380
2018 CS-01 32 26 26 5 11 0 0 58 16 19
2018 CS-02 31 35 18 10 3 3 0 68 13 120
2018 CS-03 21 38 23 12 4 2 0 60 16 156
2018 CS-04 14 36 25 11 14 0 0 50 25 64
2018 CS-05 25 38 13 13 13 0 0 63 25 16
2017 CS 17 44 21 10 6 2 0 62 16 404
2017 CS-01 22 47 25 3 3 0 0 69 6 32
2017 CS-02 21 46 15 11 4 3 0 69 16 138
2017 CS-03 15 40 24 10 7 3 0 57 18 160
2017 CS-04 14 40 25 10 9 2 0 55 19 58
2017 CS-05 8 66 8 8 8 0 0 75 17 12

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 21 30 21 13 14 0 1 51 28 378
2018 CS-01 32 21 26 5 16 0 0 53 21 19
2018 CS-02 30 34 18 7 12 0 0 64 18 120
2018 CS-03 19 27 24 13 14 0 2 48 28 154
2018 CS-04 8 31 25 23 13 0 0 39 36 64
2018 CS-05 0 38 0 38 25 0 0 38 63 16
2017 CS 23 28 19 13 14 1 3 53 28 404
2017 CS-01 8 33 22 22 6 3 6 45 31 32
2017 CS-02 28 30 15 9 13 1 4 61 24 138
2017 CS-03 26 22 20 14 14 0 3 50 30 160
2017 CS-04 7 34 21 12 24 2 0 42 37 58
2017 CS-05 17 40 17 9 8 0 8 63 19 12

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 16 27 33 14 9 0 1 44 23 378
2018 CS-01 32 21 26 16 5 0 0 53 21 19
2018 CS-02 24 31 29 13 3 0 1 55 15 120
2018 CS-03 13 34 33 13 6 0 0 47 19 156
2018 CS-04 5 13 37 21 25 0 0 17 46 63
2018 CS-05 7 7 40 13 33 0 0 13 47 15
2017 CS 19 31 27 14 8 0 1 51 22 404
2017 CS-01 30 28 28 3 3 0 8 63 6 32
2017 CS-02 28 31 23 12 4 0 2 60 17 137
2017 CS-03 15 37 29 9 9 0 0 52 19 161
2017 CS-04 3 20 30 36 10 0 0 24 47 58
2017 CS-05 9 17 15 25 34 0 0 26 59 12

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 21 32 24 14 8 0 1 54 22 378
2018 CS-01 37 16 32 11 5 0 0 53 16 19
2018 CS-02 31 37 17 10 4 0 2 69 14 120
2018 CS-03 21 34 26 13 5 0 1 56 18 155
2018 CS-04 3 27 25 27 17 0 0 30 44 63
2018 CS-05 6 19 25 13 38 0 0 25 50 16
2017 CS 21 30 22 14 10 0 2 52 25 403
2017 CS-01 30 22 11 11 8 3 14 63 24 32
2017 CS-02 31 30 20 10 6 1 2 62 16 137
2017 CS-03 17 32 24 14 12 0 1 49 26 161
2017 CS-04 5 28 25 26 16 0 0 33 42 57
2017 CS-05 8 35 23 25 8 0 0 43 34 12

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 16 26 23 21 14 0 1 42 35 380
2018 CS-01 26 21 16 26 11 0 0 47 37 19
2018 CS-02 25 30 19 15 8 0 3 57 23 120
2018 CS-03 12 29 28 20 11 0 0 42 31 156
2018 CS-04 3 17 19 31 30 0 0 20 61 64
2018 CS-05 6 6 19 31 38 0 0 13 69 16
2017 CS 15 28 24 21 10 0 2 45 31 404
2017 CS-01 6 47 17 8 11 3 8 59 22 32
2017 CS-02 22 31 23 12 7 0 5 55 20 137
2017 CS-03 16 29 26 21 7 1 0 45 29 161
2017 CS-04 2 14 26 40 19 0 0 15 59 58
2017 CS-05 8 17 6 43 25 0 0 26 68 12

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 44 25 14 5 5 0 7 74 11 377
2018 CS-01 63 21 11 0 0 0 5 89 0 19
2018 CS-02 58 22 10 0 3 1 8 86 3 120
2018 CS-03 43 29 14 6 2 0 6 76 8 154
2018 CS-04 25 19 22 14 13 0 6 47 29 63
2018 CS-05 13 44 6 13 25 0 0 56 38 16
2017 CS 41 26 12 6 4 1 9 75 11 402
2017 CS-01 47 20 8 3 3 6 14 83 7 32
2017 CS-02 48 21 12 4 1 0 14 80 6 135
2017 CS-03 42 34 7 4 6 1 6 81 11 161
2017 CS-04 24 26 26 14 5 0 5 53 20 58
2017 CS-05 17 17 25 32 8 0 0 35 40 12

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 37 28 19 9 6 0 1 66 15 377
2018 CS-01 58 11 16 11 5 0 0 68 16 19
2018 CS-02 46 27 15 6 5 0 1 74 11 118
2018 CS-03 37 33 18 10 1 0 1 70 12 156
2018 CS-04 21 30 25 13 11 0 0 51 24 63
2018 CS-05 13 19 19 6 44 0 0 31 50 16
2017 CS 30 37 19 7 6 0 1 68 13 403
2017 CS-01 20 47 17 6 3 3 6 72 9 32
2017 CS-02 37 33 13 9 5 1 2 72 14 138
2017 CS-03 31 37 19 7 6 0 1 68 13 160
2017 CS-04 21 41 28 3 7 0 0 62 10 57
2017 CS-05 9 23 43 8 17 0 0 32 25 12

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 22 36 23 12 6 0 1 58 18 379
2018 CS-01 37 11 21 26 0 5 0 50 28 19
2018 CS-02 25 35 24 10 4 0 2 61 14 120
2018 CS-03 24 39 21 10 5 0 0 63 15 155
2018 CS-04 9 34 28 14 14 0 0 44 28 64
2018 CS-05 6 50 19 19 6 0 0 56 25 16
2017 CS 25 32 25 8 7 1 3 59 15 402
2017 CS-01 32 31 12 6 6 3 12 73 13 31
2017 CS-02 30 30 23 9 3 1 4 63 12 138
2017 CS-03 22 34 28 7 7 1 1 56 15 160
2017 CS-04 14 33 27 9 16 0 2 48 25 57
2017 CS-05 17 41 34 8 0 0 0 58 8 12

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 17 25 25 20 12 0 1 43 32 379
2018 CS-01 37 32 5 21 5 0 0 68 26 19
2018 CS-02 26 24 20 19 8 0 3 51 28 118
2018 CS-03 16 31 28 17 9 0 0 46 25 157
2018 CS-04 3 16 27 28 27 0 0 19 55 64
2018 CS-05 6 13 31 19 31 0 0 19 50 16
2017 CS 14 30 28 14 11 0 2 45 26 403
2017 CS-01 27 25 17 8 6 3 14 63 17 32
2017 CS-02 22 25 33 12 5 0 3 49 17 138
2017 CS-03 10 34 26 14 16 0 0 44 30 160
2017 CS-04 2 26 30 26 14 2 0 29 41 57
2017 CS-05 0 41 25 8 25 0 0 41 34 12

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 20 28 23 19 10 0 1 48 29 378
2018 CS-01 37 16 16 26 5 0 0 53 32 19
2018 CS-02 31 31 16 17 5 0 1 62 22 120
2018 CS-03 17 32 25 18 7 0 1 50 25 154
2018 CS-04 5 22 27 25 22 0 0 27 47 64
2018 CS-05 6 19 44 13 19 0 0 25 31 16
2017 CS 18 33 22 14 9 0 2 53 24 402
2017 CS-01 38 14 17 11 6 3 11 61 20 32
2017 CS-02 21 34 23 14 4 0 4 58 19 137
2017 CS-03 16 35 22 14 12 0 1 52 26 160
2017 CS-04 5 33 23 23 16 0 0 38 38 57
2017 CS-05 17 33 42 0 8 0 0 49 8 12

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 30 29 22 12 7 1 0 59 19 376
2018 CS-01 53 5 32 5 5 0 0 58 11 19
2018 CS-02 42 28 17 8 4 1 0 70 13 118
2018 CS-03 25 35 22 12 5 1 0 61 17 154
2018 CS-04 16 25 27 20 13 0 0 41 33 64
2018 CS-05 19 25 19 19 19 0 0 44 38 16
2017 CS 25 33 22 9 7 1 2 60 17 403
2017 CS-01 20 44 14 6 3 6 8 74 10 32
2017 CS-02 31 33 22 7 2 1 4 68 9 138
2017 CS-03 21 33 22 12 10 1 1 55 22 160
2017 CS-04 25 30 21 12 12 0 0 55 24 57
2017 CS-05 34 6 43 8 8 0 0 41 17 12

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 50 25 12 6 5 0 2 76 12 377
2018 CS-01 63 11 16 5 5 0 0 74 11 19
2018 CS-02 57 18 11 3 7 0 3 78 10 119
2018 CS-03 46 29 13 5 5 0 1 76 10 155
2018 CS-04 41 31 11 13 5 0 0 72 17 64
2018 CS-05 47 27 7 13 0 0 7 79 14 15
2017 CS 55 22 10 4 4 0 5 81 9 404
2017 CS-01 52 11 17 3 3 0 14 74 7 32
2017 CS-02 52 24 8 6 5 0 5 80 11 138
2017 CS-03 60 21 8 3 4 0 4 84 7 160
2017 CS-04 47 24 16 7 7 0 0 71 14 58
2017 CS-05 74 26 0 0 0 0 0 100 0 12

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 67 14 8 3 4 0 5 85 7 377
2018 CS-01 74 5 11 5 5 0 0 79 11 19
2018 CS-02 65 19 6 2 4 0 4 88 6 118
2018 CS-03 67 14 8 2 3 0 6 86 5 155
2018 CS-04 64 14 9 6 5 0 2 79 11 64
2018 CS-05 75 0 6 6 6 0 6 80 13 16

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 72 9 5 3 6 1 5 85 9 378
2018 CS-01 63 0 16 5 11 0 5 67 17 19
2018 CS-02 72 8 8 3 6 1 3 83 9 120
2018 CS-03 74 10 3 3 3 1 5 90 7 155
2018 CS-04 68 10 3 3 10 2 5 83 14 63
2018 CS-05 88 6 0 0 0 0 6 100 0 16
2017 CS 71 11 4 2 3 2 6 90 6 405
2017 CS-01 66 8 3 3 6 3 11 87 10 32
2017 CS-02 72 10 2 4 3 1 7 90 8 138
2017 CS-03 73 11 4 1 3 3 6 92 4 161
2017 CS-04 69 14 7 2 5 0 3 86 7 58
2017 CS-05 83 17 0 0 0 0 0 100 0 12

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 54 25 11 6 1 0 2 82 7 377
2018 CS-01 58 21 5 16 0 0 0 79 16 19
2018 CS-02 59 23 12 3 1 0 3 84 4 119
2018 CS-03 53 28 10 6 1 1 1 82 7 154
2018 CS-04 48 30 11 5 5 0 2 79 10 64
2018 CS-05 56 19 19 6 0 0 0 75 6 16
2017 CS 56 26 7 4 3 0 4 85 7 404
2017 CS-01 39 33 8 3 3 0 14 84 7 32
2017 CS-02 62 19 5 4 5 0 5 85 10 138
2017 CS-03 54 29 8 2 2 0 4 86 5 160
2017 CS-04 55 24 10 7 3 0 0 79 10 58
2017 CS-05 66 34 0 0 0 0 0 100 0 12

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 61 18 8 6 6 0 2 80 12 378
2018 CS-01 53 16 21 11 0 0 0 68 11 19
2018 CS-02 63 18 8 4 5 0 2 83 9 119
2018 CS-03 63 19 6 5 5 0 1 83 10 155
2018 CS-04 52 17 8 11 9 2 2 71 21 64
2018 CS-05 69 13 0 6 13 0 0 81 19 16
2017 CS 64 17 7 4 4 0 4 85 8 404
2017 CS-01 55 20 6 8 3 0 8 82 12 32
2017 CS-02 66 17 7 2 4 0 4 86 7 138
2017 CS-03 63 18 9 2 4 0 4 84 6 160
2017 CS-04 71 12 3 10 2 0 2 84 12 58
2017 CS-05 77 6 8 0 8 0 0 83 8 12

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 61 17 7 2 1 0 12 89 3 373
2018 CS-01 72 22 0 0 0 0 6 100 0 18
2018 CS-02 68 7 3 2 0 0 20 94 2 119
2018 CS-03 62 18 7 1 1 0 11 89 3 152
2018 CS-04 44 37 14 2 2 0 2 82 3 63
2018 CS-05 56 19 13 13 0 0 0 75 13 16
2017 CS 56 15 6 2 2 0 19 88 5 404
2017 CS-01 48 3 3 3 3 0 41 86 10 32
2017 CS-02 61 7 2 0 1 0 28 95 2 138
2017 CS-03 57 17 7 1 2 0 15 88 4 160
2017 CS-04 48 30 12 10 0 0 0 77 10 58
2017 CS-05 40 34 17 9 0 0 0 74 9 12

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 67 17 8 3 0 0 5 89 3 374
2018 CS-01 84 5 5 5 0 0 0 89 5 19
2018 CS-02 75 13 5 2 0 0 6 93 2 119
2018 CS-03 63 23 7 3 0 0 5 90 3 153
2018 CS-04 57 19 13 5 2 0 5 80 7 63
2018 CS-05 80 7 13 0 0 0 0 87 0 15
2017 CS 67 15 7 1 1 0 8 90 3 398
2017 CS-01 66 14 6 3 3 0 8 88 6 32
2017 CS-02 68 16 5 0 0 0 10 94 0 135
2017 CS-03 66 17 6 2 1 0 8 90 3 157
2017 CS-04 62 14 12 2 3 3 3 81 6 58
2017 CS-05 83 0 17 0 0 0 0 83 0 12

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 74 13 5 3 1 1 4 91 4 376
2018 CS-01 74 0 16 11 0 0 0 74 11 19
2018 CS-02 74 12 4 5 0 1 4 90 5 118
2018 CS-03 74 16 4 1 1 1 4 95 1 154
2018 CS-04 72 16 3 2 5 2 2 90 6 64
2018 CS-05 81 0 6 6 0 0 6 87 7 16
2017 CS 70 16 5 1 2 0 5 91 4 404
2017 CS-01 64 14 6 0 6 0 11 87 6 32
2017 CS-02 67 18 4 2 1 0 7 91 4 138
2017 CS-03 72 15 5 1 2 1 4 91 3 160
2017 CS-04 69 17 7 2 2 0 3 89 4 58
2017 CS-05 100 0 0 0 0 0 0 100 0 12

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 53 25 13 5 3 0 2 79 8 376
2018 CS-01 74 11 0 16 0 0 0 84 16 19
2018 CS-02 43 30 16 6 3 0 3 75 9 119
2018 CS-03 57 24 11 4 3 0 1 82 7 154
2018 CS-04 52 25 13 5 3 0 2 79 8 63
2018 CS-05 56 25 19 0 0 0 0 81 0 16
2017 CS 50 27 12 4 2 0 4 81 7 403
2017 CS-01 25 50 8 6 6 0 6 79 12 32
2017 CS-02 50 26 10 7 1 0 6 81 9 137
2017 CS-03 52 26 16 2 2 0 3 80 4 160
2017 CS-04 55 29 7 5 2 0 2 86 7 58
2017 CS-05 75 0 25 0 0 0 0 75 0 12

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 13 35 34 13 5 0 0 48 18 381
2018 CS-01 21 32 32 11 5 0 0 53 16 19
2018 CS-02 20 38 33 8 3 0 0 58 10 120
2018 CS-03 13 38 35 11 3 1 0 51 13 157
2018 CS-04 3 25 34 23 14 0 0 28 38 64
2018 CS-05 0 19 31 38 13 0 0 19 50 16
2017 CS 12 33 40 9 5 0 0 46 14 404
2017 CS-01 24 28 31 14 0 0 3 54 14 32
2017 CS-02 18 37 37 3 5 0 0 55 8 137
2017 CS-03 10 38 37 11 4 0 0 48 14 161
2017 CS-04 3 12 61 12 12 0 0 16 24 58
2017 CS-05 0 24 25 34 17 0 0 24 51 12

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 10 19 39 24 8 0 1 32 28 378
2018 CS-01 16 16 37 21 11 0 0 32 32 19
2018 CS-02 7 13 45 25 9 0 1 35 19 119
2018 CS-03 7 17 39 26 10 0 0 37 24 155
2018 CS-04 17 30 31 17 5 0 0 22 47 64
2018 CS-05 25 38 25 13 0 0 0 13 63 16
2017 CS 6 18 42 24 8 1 1 33 24 403
2017 CS-01 0 31 39 22 6 0 3 28 32 32
2017 CS-02 4 13 43 26 12 1 1 38 18 136
2017 CS-03 5 16 40 27 9 1 1 38 22 161
2017 CS-04 15 21 49 16 0 0 0 16 36 58
2017 CS-05 17 42 26 6 8 0 0 15 59 12
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 28 33 17 10 9 1 1 29 71 381
2018 CS-01 42 37 5 0 11 5 0 44 56 19
2018 CS-02 29 36 17 8 8 1 2 30 70 120
2018 CS-03 31 29 17 13 9 1 0 32 68 157
2018 CS-04 17 38 23 13 9 0 0 17 83 64
2018 CS-05 13 44 19 13 13 0 0 13 88 16
2017 CS 33 27 22 7 7 3 0 35 65 405
2017 CS-01 31 22 36 8 3 0 0 31 69 32
2017 CS-02 42 26 16 9 5 2 0 43 57 138
2017 CS-03 32 26 20 6 9 6 1 34 66 161
2017 CS-04 21 31 31 7 9 2 0 21 79 58
2017 CS-05 15 34 43 8 0 0 0 15 85 12

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 CS 17 267
2018 CS-01 30 10
2018 CS-02 15 82
2018 CS-03 20 106
2018 CS-04 11 53
2018 CS-05 29 14
2017 CS 13 249
2017 CS-01 31 21
2017 CS-02 11 76
2017 CS-03 10 97
2017 CS-04 11 44
2017 CS-05 10 10

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CS 30 267
2018 CS-01 30 10
2018 CS-02 30 82
2018 CS-03 28 106
2018 CS-04 34 53
2018 CS-05 14 14
2017 CS 30 249
2017 CS-01 31 21
2017 CS-02 25 76
2017 CS-03 25 97
2017 CS-04 39 44
2017 CS-05 70 10

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CS 19 267
2018 CS-01 20 10
2018 CS-02 28 82
2018 CS-03 18 106
2018 CS-04 8 53
2018 CS-05 21 14
2017 CS 11 249
2017 CS-01 16 21
2017 CS-02 14 76
2017 CS-03 5 97
2017 CS-04 14 44
2017 CS-05 10 10

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 CS 55 267
2018 CS-01 30 10
2018 CS-02 48 82
2018 CS-03 60 106
2018 CS-04 62 53
2018 CS-05 64 14
2017 CS 58 249
2017 CS-01 40 21
2017 CS-02 42 76
2017 CS-03 67 97
2017 CS-04 73 44
2017 CS-05 69 10

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 CS 9 267
2018 CS-01 0 10
2018 CS-02 9 82
2018 CS-03 11 106
2018 CS-04 4 53
2018 CS-05 14 14
2017 CS 7 249
2017 CS-01 8 21
2017 CS-02 9 76
2017 CS-03 5 97
2017 CS-04 7 44
2017 CS-05 0 10

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 CS 36 267
2018 CS-01 10 10
2018 CS-02 37 82
2018 CS-03 35 106
2018 CS-04 42 53
2018 CS-05 36 14

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 CS 29 267
2018 CS-01 30 10
2018 CS-02 27 82
2018 CS-03 27 106
2018 CS-04 34 53
2018 CS-05 43 14
2017 CS 40 249
2017 CS-01 45 21
2017 CS-02 45 76
2017 CS-03 38 97
2017 CS-04 36 44
2017 CS-05 20 10

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 CS 4 44 15 11 6 20 259
2018 CS-02 4 46 20 14 1 15 80
2018 CS-03 4 46 9 8 13 21 102
2018 CS-04 4 42 15 13 0 25 52
2017 CS 6 50 19 8 4 14 240
2017 CS-01 4 35 47 0 4 9 19
2017 CS-02 6 58 21 7 3 6 72
2017 CS-03 7 48 16 9 1 19 94
2017 CS-04 2 52 9 12 7 18 44
2017 CS-05 0 30 20 10 31 10 10

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CS 34 66 265
2018 CS-01 50 50 10
2018 CS-02 44 56 82
2018 CS-03 25 75 104
2018 CS-04 32 68 53
2018 CS-05 36 64 14

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 33 18 16 14 14 1 5 54 30 377
2018 CS-01 33 33 17 11 6 0 0 67 17 18
2018 CS-02 37 21 11 10 13 0 8 63 25 119
2018 CS-03 32 14 19 16 12 2 5 50 30 155
2018 CS-04 33 20 14 16 16 0 2 54 32 64
2018 CS-05 6 13 25 31 25 0 0 19 56 16

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 7 22 21 18 25 2 5 31 47 265
2018 CS-01 10 30 10 30 20 0 0 40 50 10
2018 CS-02 11 25 19 17 23 1 4 38 43 81
2018 CS-03 6 14 25 17 28 3 8 22 50 105
2018 CS-04 4 25 21 23 23 4 2 30 48 53
2018 CS-05 0 43 21 7 14 0 14 50 25 14
2017 CS 5 22 16 18 30 0 9 30 53 252
2017 CS-01 4 20 28 19 16 0 12 28 40 21
2017 CS-02 8 22 14 13 31 1 10 34 50 77
2017 CS-03 3 22 14 23 33 0 5 27 58 98
2017 CS-04 4 18 11 20 31 0 16 27 60 45
2017 CS-05 0 50 20 10 20 0 0 50 30 10

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CS 6 14 20 19 33 3 6 21 56 266
2018 CS-01 20 30 10 10 20 0 10 56 33 10
2018 CS-02 10 16 19 21 27 1 6 28 52 81
2018 CS-03 4 9 21 17 40 2 8 15 63 106
2018 CS-04 2 13 26 15 34 8 2 17 54 53
2018 CS-05 7 21 14 43 7 0 7 31 54 14
2017 CS 4 11 15 13 45 2 10 17 66 252
2017 CS-01 4 8 24 12 47 0 4 13 62 21
2017 CS-02 6 17 12 6 42 4 13 28 58 77
2017 CS-03 4 8 16 15 49 0 7 13 69 98
2017 CS-04 0 4 9 20 49 2 16 5 84 45
2017 CS-05 10 30 20 20 20 0 0 40 41 10
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