2018 Public Service Employee Survey Results by Theme for Fisheries and Oceans Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 51 12 5 5 0 0 79 10 99
2018 Federal regulators 29 48 7 11 4 0 0 78 15 296
2018 Compliance, inspection and enforcement 29 42 13 11 6 0 0 71 17 372
2018 Communications or public affairs 35 44 9 6 5 1 0 80 11 150
2018 Access to information and privacy 52 34 4 5 0 5 0 90 5 23
2018 Security 34 42 11 8 3 2 0 77 11 115
2018 Science and technology 37 45 9 6 2 0 0 82 8 1173
2018 Library services 60 25 6 10 0 0 0 85 10 13
2018 Administration and operations 36 41 11 7 4 0 0 78 11 969
2018 Human resources 47 35 9 5 4 0 0 81 9 315
2018 Financial management 34 43 12 5 5 0 0 77 10 231
2018 Procurement 33 50 13 3 0 0 0 84 3 42
2018 Real property 42 44 5 6 3 1 0 86 9 178
2018 Materiel management 42 42 7 4 6 0 0 84 9 69
2018 Information management 32 41 12 9 6 0 0 73 15 127
2018 Information technology 33 42 11 7 6 0 0 75 14 258
2018 Internal audit 39 38 10 10 0 3 0 79 10 29
2018 Evaluation 45 46 6 3 0 0 0 91 3 35
2018 Data sciences 36 49 9 3 2 0 0 86 5 135
2018 Policy 32 50 8 5 5 0 0 82 10 274
2018 Project management 40 41 9 7 3 0 0 81 10 398
2018 Other services to the public 39 41 11 5 3 0 0 81 8 621
2018 None of the above 35 46 10 6 3 0 0 81 9 742
2017 Client contact centre 28 57 5 6 4 0 0 85 10 76
2017 Federal regulators 32 47 11 7 3 0 0 79 9 249
2017 Compliance, inspection and enforcement 31 49 8 8 4 0 0 80 12 364
2017 Communications or public affairs 35 50 10 5 1 0 0 85 6 150
2017 Access to information and privacy 53 42 0 6 0 0 0 94 6 20
2017 Security 47 41 5 4 3 0 0 88 7 72
2017 Science and technology 45 43 6 4 3 0 0 88 6 1134
2017 Library services 49 51 0 0 0 0 0 100 0 12
2017 Legal services 35 39 10 8 8 0 0 74 17 13
2017 Administration and operations 37 42 11 6 4 0 0 79 10 818
2017 Human resources 37 44 12 4 4 0 0 81 7 249
2017 Financial management 29 47 13 8 2 0 0 77 11 215
2017 Procurement 27 53 13 7 0 0 0 79 7 37
2017 Real property 37 43 11 7 1 0 0 80 8 140
2017 Materiel management 40 43 11 1 5 0 0 83 6 60
2017 Information management 25 46 16 6 8 0 0 71 13 104
2017 Information technology 31 39 12 8 9 0 0 70 18 214
2017 Internal audit 34 33 14 13 7 0 0 66 20 15
2017 Evaluation 28 47 4 4 18 0 0 75 21 24
2017 Data sciences 39 38 11 6 7 0 0 76 13 107
2017 Policy 35 49 8 6 3 0 0 84 8 237
2017 Project management 44 41 8 5 1 0 0 86 7 327
2017 Other services to the public 51 32 9 6 2 0 0 83 8 335
2017 None of the above 39 43 7 7 3 0 0 83 10 630
2014 Client contact centre 19 50 16 9 6 0 0 69 15 101
2014 Federal regulators 29 39 10 13 9 0 0 68 22 307
2014 Compliance, inspection and enforcement 24 45 11 13 8 0 0 69 21 424
2014 Communications or public affairs 32 49 9 8 2 0 0 81 10 120
2014 Access to information and privacy 26 49 19 6 0 0 0 75 6 15
2014 Security 32 40 13 10 5 0 0 72 15 90
2014 Science and technology 33 47 9 8 4 0 0 80 11 1085
2014 Library services 26 50 0 8 16 0 0 76 24 12
2014 Legal services 18 55 19 0 8 0 0 73 8 10
2014 Administration and operations 29 46 12 8 4 0 1 75 13 941
2014 Human resources 35 47 7 7 5 0 0 81 12 260
2014 Financial management 27 46 11 11 4 0 0 73 15 200
2014 Procurement 21 45 14 16 4 0 0 66 20 42
2014 Real property 33 44 11 7 4 0 0 77 11 163
2014 Materiel management 22 50 11 11 5 0 0 72 17 74
2014 Information management 24 47 16 7 5 1 0 71 13 123
2014 Information technology 25 40 15 9 11 0 0 65 21 197
2014 Internal audit 29 41 17 7 6 0 0 70 13 17
2014 Evaluation 27 59 14 0 0 0 0 86 0 18
2014 Other services to the public 42 42 8 5 3 0 0 84 8 548
2014 None of the above 33 41 12 8 6 0 0 74 13 845

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 44 19 13 3 0 0 65 16 99
2018 Federal regulators 29 36 12 15 6 1 0 66 22 298
2018 Compliance, inspection and enforcement 21 37 16 16 10 0 0 58 26 375
2018 Communications or public affairs 34 34 11 12 8 1 0 68 20 152
2018 Access to information and privacy 77 9 4 0 5 5 0 90 5 22
2018 Security 24 43 15 11 5 0 1 68 17 115
2018 Science and technology 27 44 16 9 5 0 0 71 13 1176
2018 Library services 40 40 19 0 0 0 0 81 0 13
2018 Administration and operations 35 38 11 10 6 0 0 73 16 972
2018 Human resources 43 36 7 9 5 0 0 79 14 317
2018 Financial management 31 45 11 8 5 0 0 76 13 230
2018 Procurement 26 45 14 15 0 0 0 72 15 42
2018 Real property 34 44 9 8 5 0 0 78 13 177
2018 Materiel management 29 40 18 5 8 0 0 69 13 69
2018 Information management 33 32 14 11 9 1 0 66 20 128
2018 Information technology 28 39 18 9 5 0 0 67 15 257
2018 Internal audit 50 30 7 7 6 0 0 81 13 29
2018 Evaluation 48 37 9 3 4 0 0 85 6 35
2018 Data sciences 27 51 9 8 4 0 1 78 13 137
2018 Policy 38 40 11 7 4 0 0 78 11 272
2018 Project management 31 42 11 10 5 0 0 73 15 400
2018 Other services to the public 21 40 17 14 9 1 0 61 22 622
2018 None of the above 27 37 16 11 9 0 0 65 19 744
2017 Client contact centre 27 43 17 7 7 0 0 69 14 76
2017 Federal regulators 30 37 12 12 9 0 0 67 21 249
2017 Compliance, inspection and enforcement 21 38 13 11 17 0 0 59 28 363
2017 Communications or public affairs 28 45 12 8 7 0 0 73 15 150
2017 Access to information and privacy 68 15 11 7 0 0 0 83 7 20
2017 Security 38 38 8 12 5 0 0 76 16 71
2017 Science and technology 34 38 11 9 8 0 0 72 17 1133
2017 Library services 42 51 0 7 0 0 0 93 7 12
2017 Legal services 46 7 15 0 32 0 0 53 32 13
2017 Administration and operations 32 39 13 9 7 0 0 71 16 819
2017 Human resources 37 40 9 10 5 0 0 77 14 248
2017 Financial management 33 40 12 8 7 0 0 73 15 215
2017 Procurement 19 44 13 17 5 2 0 64 22 37
2017 Real property 33 40 10 12 4 0 0 74 16 140
2017 Materiel management 39 39 5 5 11 1 0 79 16 60
2017 Information management 21 38 16 14 10 1 0 59 24 104
2017 Information technology 27 38 12 11 11 0 0 65 23 214
2017 Internal audit 47 33 13 0 7 0 0 80 7 15
2017 Evaluation 38 37 4 4 18 0 0 75 21 24
2017 Data sciences 34 33 14 11 7 1 0 68 18 107
2017 Policy 34 43 10 9 5 0 0 77 13 238
2017 Project management 33 44 11 6 6 0 0 77 12 327
2017 Other services to the public 24 35 15 15 11 0 0 59 26 336
2017 None of the above 23 30 20 16 9 0 2 54 26 628

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 50 4 2 1 0 0 93 3 98
2018 Federal regulators 46 38 8 4 3 0 0 84 7 297
2018 Compliance, inspection and enforcement 50 33 9 5 3 0 0 83 8 376
2018 Communications or public affairs 54 34 6 3 2 1 0 89 5 152
2018 Access to information and privacy 69 22 0 4 0 5 0 96 4 23
2018 Security 55 34 10 1 1 0 0 89 1 113
2018 Science and technology 53 38 7 2 1 0 0 91 3 1174
2018 Library services 66 25 10 0 0 0 0 90 0 13
2018 Administration and operations 54 33 8 4 2 0 0 87 5 967
2018 Human resources 58 31 7 2 1 0 0 89 3 314
2018 Financial management 45 41 9 2 3 0 0 86 5 230
2018 Procurement 59 31 9 2 0 0 0 89 2 42
2018 Real property 55 34 9 2 0 0 0 89 2 176
2018 Materiel management 65 23 8 2 1 1 0 89 4 69
2018 Information management 53 28 12 5 3 0 0 80 8 126
2018 Information technology 45 40 8 4 2 0 0 85 7 255
2018 Internal audit 54 34 10 0 0 3 0 90 0 29
2018 Evaluation 56 39 5 0 0 0 0 95 0 35
2018 Data sciences 46 48 5 0 1 0 0 94 1 137
2018 Policy 49 35 10 4 2 0 0 84 6 267
2018 Project management 53 35 8 3 0 0 0 89 3 397
2018 Other services to the public 59 30 7 2 1 0 0 89 4 621
2018 None of the above 55 34 7 2 2 0 0 89 4 741
2017 Client contact centre 53 39 5 3 0 0 0 92 3 76
2017 Federal regulators 47 40 10 1 2 0 0 87 3 249
2017 Compliance, inspection and enforcement 53 33 8 3 2 0 0 87 5 364
2017 Communications or public affairs 53 36 9 1 1 0 0 89 2 150
2017 Access to information and privacy 78 15 7 0 0 0 0 93 0 20
2017 Security 74 14 9 2 1 0 0 88 3 72
2017 Science and technology 61 33 5 1 1 0 0 94 2 1135
2017 Library services 58 42 0 0 0 0 0 100 0 12
2017 Legal services 67 17 17 0 0 0 0 83 0 13
2017 Administration and operations 57 30 10 3 1 0 0 86 4 818
2017 Human resources 51 39 6 2 2 0 0 90 4 247
2017 Financial management 49 38 10 2 0 0 0 87 3 213
2017 Procurement 33 50 12 6 0 0 0 82 6 36
2017 Real property 57 30 11 2 1 0 0 86 3 140
2017 Materiel management 58 32 7 0 3 0 0 90 3 60
2017 Information management 45 38 15 0 3 0 0 82 3 105
2017 Information technology 45 38 11 3 3 0 0 83 6 214
2017 Internal audit 33 53 14 0 0 0 0 86 0 15
2017 Evaluation 38 37 25 0 0 0 0 75 0 24
2017 Data sciences 47 36 9 4 2 1 0 84 6 108
2017 Policy 51 37 8 3 1 0 0 88 4 238
2017 Project management 56 35 7 1 1 1 0 91 1 325
2017 Other services to the public 62 32 4 1 1 0 0 94 2 334
2017 None of the above 58 29 7 2 2 0 2 88 5 627
2014 Client contact centre 37 40 19 3 1 0 0 77 4 101
2014 Federal regulators 52 27 8 10 3 0 0 79 13 308
2014 Compliance, inspection and enforcement 52 33 8 3 4 0 0 85 7 424
2014 Communications or public affairs 53 33 8 6 1 0 0 86 7 119
2014 Access to information and privacy 52 29 19 0 0 0 0 81 0 15
2014 Security 70 20 7 2 1 0 0 90 3 90
2014 Science and technology 60 29 8 2 1 0 0 89 3 1086
2014 Library services 37 47 8 0 7 0 0 84 7 12
2014 Legal services 61 31 0 8 0 0 0 92 8 10
2014 Administration and operations 57 33 7 2 1 0 0 90 3 939
2014 Human resources 67 23 6 2 1 0 0 91 3 260
2014 Financial management 54 32 7 4 2 0 0 86 6 200
2014 Procurement 52 36 7 2 2 0 0 88 5 42
2014 Real property 59 29 9 2 0 0 0 88 2 163
2014 Materiel management 54 34 11 1 0 0 0 88 1 74
2014 Information management 53 29 11 5 3 1 0 82 7 123
2014 Information technology 48 37 9 4 2 0 0 84 7 197
2014 Internal audit 54 41 0 6 0 0 0 94 6 17
2014 Evaluation 59 35 6 0 0 0 0 94 0 18
2014 Other services to the public 67 24 6 2 1 0 0 91 3 547
2014 None of the above 61 28 7 2 1 0 0 89 4 844

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 48 9 4 1 0 0 86 5 99
2018 Federal regulators 39 42 10 7 2 0 0 81 9 295
2018 Compliance, inspection and enforcement 45 37 9 6 3 0 0 82 9 375
2018 Communications or public affairs 46 35 6 9 3 2 0 82 12 152
2018 Access to information and privacy 69 17 9 0 0 5 0 90 0 23
2018 Security 46 41 11 1 2 0 0 87 3 115
2018 Science and technology 44 44 7 4 2 0 0 87 6 1180
2018 Library services 51 39 10 0 0 0 0 90 0 13
2018 Administration and operations 46 36 9 6 2 0 0 82 9 970
2018 Human resources 54 30 10 5 2 0 0 84 6 316
2018 Financial management 36 44 14 3 3 0 0 80 6 230
2018 Procurement 34 50 12 2 2 0 0 84 4 41
2018 Real property 50 36 8 6 1 0 0 85 7 175
2018 Materiel management 53 30 10 3 3 1 0 84 6 69
2018 Information management 45 35 11 6 3 0 0 80 8 128
2018 Information technology 36 44 10 5 5 0 0 81 9 257
2018 Internal audit 50 34 10 3 3 0 0 84 6 29
2018 Evaluation 57 37 6 0 0 0 0 94 0 35
2018 Data sciences 44 42 7 5 1 0 0 87 7 137
2018 Policy 41 42 9 5 3 0 0 83 8 273
2018 Project management 41 40 13 5 1 0 0 82 6 399
2018 Other services to the public 45 40 10 4 1 0 0 85 5 624
2018 None of the above 45 39 8 5 2 0 0 84 8 745
2017 Client contact centre 38 49 6 4 2 0 0 88 7 76
2017 Federal regulators 41 43 10 4 2 0 0 84 6 248
2017 Compliance, inspection and enforcement 44 40 9 4 3 0 0 83 7 363
2017 Communications or public affairs 46 38 11 2 3 0 0 84 5 150
2017 Access to information and privacy 63 30 0 7 0 0 0 93 7 20
2017 Security 51 39 4 3 2 0 0 91 5 72
2017 Science and technology 50 39 6 3 1 0 0 89 5 1130
2017 Library services 77 23 0 0 0 0 0 100 0 12
2017 Legal services 45 24 15 8 8 0 0 68 16 13
2017 Administration and operations 45 38 10 5 3 0 0 83 8 816
2017 Human resources 48 36 11 3 3 0 0 84 5 248
2017 Financial management 36 43 11 8 2 0 0 79 10 212
2017 Procurement 24 55 16 6 0 0 0 79 6 35
2017 Real property 45 39 11 3 1 0 0 84 4 140
2017 Materiel management 54 32 8 2 4 0 0 86 6 60
2017 Information management 33 47 10 4 6 0 0 80 10 105
2017 Information technology 41 32 13 8 6 0 0 73 14 214
2017 Internal audit 43 28 15 15 0 0 0 71 15 14
2017 Evaluation 35 40 4 4 0 18 0 91 4 24
2017 Data sciences 45 39 7 6 3 0 0 84 9 108
2017 Policy 43 40 10 4 2 1 0 84 6 237
2017 Project management 47 39 8 4 1 1 0 87 5 325
2017 Other services to the public 52 29 11 6 1 0 0 82 7 334
2017 None of the above 47 34 10 5 4 0 0 81 9 628
2014 Client contact centre 21 56 10 8 3 1 0 79 11 101
2014 Federal regulators 36 39 12 9 3 0 0 75 13 308
2014 Compliance, inspection and enforcement 40 41 12 3 4 0 0 81 8 424
2014 Communications or public affairs 38 48 5 8 1 0 0 86 9 120
2014 Access to information and privacy 26 68 0 6 0 0 0 94 6 15
2014 Security 42 40 9 3 4 1 0 83 7 91
2014 Science and technology 41 43 9 5 2 0 0 84 7 1085
2014 Library services 36 33 7 17 7 0 0 69 24 12
2014 Legal services 55 17 19 8 0 0 0 73 8 10
2014 Administration and operations 40 40 10 7 3 0 1 80 10 938
2014 Human resources 48 34 9 6 4 0 0 82 9 259
2014 Financial management 37 38 15 6 5 0 0 75 11 200
2014 Procurement 33 42 7 12 7 0 0 75 18 42
2014 Real property 48 33 13 5 1 0 0 81 6 163
2014 Materiel management 40 39 16 3 2 0 0 79 5 74
2014 Information management 34 43 17 4 2 0 0 77 6 122
2014 Information technology 28 40 16 11 5 0 0 68 16 197
2014 Internal audit 35 29 24 6 6 0 0 65 12 17
2014 Evaluation 38 56 6 0 0 0 0 94 0 18
2014 Other services to the public 52 35 9 2 1 0 0 87 4 548
2014 None of the above 43 38 11 5 4 0 0 81 8 846

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 44 16 13 5 2 0 65 18 101
2018 Federal regulators 35 33 17 11 3 1 0 69 14 295
2018 Compliance, inspection and enforcement 32 31 19 11 7 0 0 62 18 376
2018 Communications or public affairs 42 32 15 4 6 1 0 74 11 152
2018 Access to information and privacy 73 18 4 0 0 5 0 95 0 23
2018 Security 25 36 23 4 11 0 0 61 16 114
2018 Science and technology 31 42 15 8 3 0 0 74 11 1178
2018 Library services 56 25 10 0 10 0 0 81 10 13
2018 Administration and operations 45 31 13 6 4 0 0 76 11 974
2018 Human resources 54 31 8 5 1 0 0 85 7 314
2018 Financial management 37 38 12 8 4 1 0 76 12 229
2018 Procurement 37 39 13 10 0 0 0 76 10 42
2018 Real property 44 34 13 6 3 0 0 78 9 178
2018 Materiel management 47 30 7 11 2 3 0 79 14 70
2018 Information management 38 34 16 9 4 0 0 71 13 128
2018 Information technology 36 36 16 7 4 1 0 72 12 255
2018 Internal audit 55 26 7 6 7 0 0 81 13 29
2018 Evaluation 59 35 6 0 0 0 0 94 0 34
2018 Data sciences 42 40 9 6 3 0 0 82 9 136
2018 Policy 41 37 13 7 1 0 0 78 9 274
2018 Project management 40 36 14 7 4 0 0 76 10 391
2018 Other services to the public 23 36 18 14 7 1 0 60 22 624
2018 None of the above 31 31 20 10 6 1 0 63 16 746
2017 Client contact centre 32 32 22 7 6 1 0 64 13 76
2017 Federal regulators 32 38 12 12 6 0 0 70 18 249
2017 Compliance, inspection and enforcement 26 35 18 11 10 0 0 61 22 363
2017 Communications or public affairs 44 32 15 5 4 0 0 76 9 149
2017 Access to information and privacy 73 15 5 0 7 0 0 88 7 20
2017 Security 32 52 5 6 5 0 0 84 11 72
2017 Science and technology 36 38 12 9 5 1 0 74 14 1133
2017 Library services 44 56 0 0 0 0 0 100 0 12
2017 Legal services 22 54 7 8 8 0 0 76 16 13
2017 Administration and operations 39 32 19 5 3 1 0 72 9 820
2017 Human resources 47 30 14 6 2 2 0 78 8 248
2017 Financial management 40 36 14 4 6 0 0 76 10 215
2017 Procurement 14 55 15 9 7 0 0 68 16 37
2017 Real property 37 41 11 10 1 0 0 78 11 140
2017 Materiel management 42 23 18 9 5 0 2 67 15 60
2017 Information management 30 37 17 9 4 2 0 68 14 104
2017 Information technology 35 31 14 8 12 0 0 66 20 214
2017 Internal audit 67 20 7 7 0 0 0 87 7 15
2017 Evaluation 35 44 4 0 18 0 0 79 18 24
2017 Data sciences 39 30 18 8 5 0 0 69 13 108
2017 Policy 41 36 15 4 2 2 0 79 6 235
2017 Project management 45 31 15 5 3 1 0 77 8 327
2017 Other services to the public 29 25 28 11 6 0 0 55 17 335
2017 None of the above 24 30 18 18 10 0 0 54 28 630
2014 Client contact centre 9 44 28 14 4 0 1 53 18 101
2014 Federal regulators 17 33 17 22 11 0 0 50 33 308
2014 Compliance, inspection and enforcement 19 36 17 16 12 0 0 55 28 425
2014 Communications or public affairs 27 41 12 14 5 1 0 69 19 120
2014 Access to information and privacy 19 48 21 13 0 0 0 67 13 15
2014 Security 18 39 23 12 7 1 0 58 20 92
2014 Science and technology 19 36 19 16 10 0 0 55 26 1086
2014 Library services 37 8 16 14 16 8 0 50 33 12
2014 Legal services 32 33 27 8 0 0 0 65 8 10
2014 Administration and operations 27 36 17 13 6 1 0 63 20 942
2014 Human resources 32 34 19 9 5 0 0 67 14 260
2014 Financial management 24 35 21 12 8 0 0 59 20 200
2014 Procurement 20 34 22 22 2 0 0 54 25 42
2014 Real property 21 40 18 14 7 1 0 61 21 163
2014 Materiel management 18 37 23 15 7 0 0 55 22 74
2014 Information management 24 35 19 14 6 2 0 60 20 123
2014 Information technology 21 28 21 16 12 1 0 50 29 196
2014 Internal audit 29 30 17 11 13 0 0 59 24 17
2014 Evaluation 32 57 5 6 0 0 0 89 6 18
2014 Other services to the public 26 33 21 11 10 0 0 59 20 548
2014 None of the above 24 33 19 12 11 1 1 57 23 848

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 41 18 18 5 0 0 59 23 99
2018 Federal regulators 31 38 14 13 4 0 0 69 17 295
2018 Compliance, inspection and enforcement 26 36 18 12 8 0 0 61 21 374
2018 Communications or public affairs 35 36 16 6 6 1 0 72 12 150
2018 Access to information and privacy 73 18 4 0 0 5 0 95 0 23
2018 Security 23 37 21 10 9 0 0 60 19 114
2018 Science and technology 28 45 16 8 3 0 0 73 11 1177
2018 Library services 56 25 19 0 0 0 0 81 0 13
2018 Administration and operations 43 33 13 7 4 0 0 76 11 970
2018 Human resources 52 32 8 6 2 0 0 85 8 317
2018 Financial management 35 40 14 5 4 1 0 76 9 229
2018 Procurement 29 45 17 9 0 0 0 74 9 42
2018 Real property 42 38 10 6 5 0 0 80 10 178
2018 Materiel management 42 26 16 14 3 0 0 67 17 70
2018 Information management 35 36 15 10 4 1 0 71 14 128
2018 Information technology 33 38 20 4 4 0 0 71 9 255
2018 Internal audit 59 19 13 3 7 0 0 77 10 29
2018 Evaluation 50 41 5 0 4 0 0 91 4 35
2018 Data sciences 33 44 13 8 2 0 0 77 10 136
2018 Policy 41 38 12 7 1 0 0 79 9 273
2018 Project management 35 41 14 7 3 0 0 76 10 395
2018 Other services to the public 20 36 21 14 9 0 0 56 23 625
2018 None of the above 27 35 19 12 5 1 0 63 18 747
2017 Client contact centre 33 29 19 13 5 1 0 62 19 76
2017 Federal regulators 30 43 10 11 6 0 0 72 17 250
2017 Compliance, inspection and enforcement 25 34 17 17 7 0 0 59 24 363
2017 Communications or public affairs 37 40 14 5 4 0 0 77 9 148
2017 Access to information and privacy 78 11 5 0 7 0 0 88 7 20
2017 Security 33 46 7 5 9 0 0 79 14 72
2017 Science and technology 33 40 13 10 4 0 0 73 14 1135
2017 Library services 44 56 0 0 0 0 0 100 0 12
2017 Legal services 39 29 24 0 8 0 0 68 8 13
2017 Administration and operations 38 35 16 8 3 0 0 73 10 818
2017 Human resources 47 35 10 5 3 0 0 82 8 248
2017 Financial management 40 39 11 7 3 0 0 79 9 215
2017 Procurement 17 51 19 9 4 0 0 68 13 37
2017 Real property 39 37 12 11 1 0 0 76 12 140
2017 Materiel management 46 23 14 11 6 0 0 69 17 60
2017 Information management 31 35 18 6 7 1 1 68 13 104
2017 Information technology 33 32 15 10 9 0 0 65 20 214
2017 Internal audit 67 20 13 0 0 0 0 87 0 15
2017 Evaluation 38 40 4 0 18 0 0 79 18 24
2017 Data sciences 35 34 16 13 3 0 0 68 16 107
2017 Policy 40 38 13 7 2 1 0 79 8 237
2017 Project management 42 35 13 8 2 0 0 77 11 327
2017 Other services to the public 29 28 22 13 8 0 0 57 21 335
2017 None of the above 23 33 20 14 10 0 0 55 24 629
2014 Client contact centre 9 38 29 19 3 1 0 48 23 101
2014 Federal regulators 16 35 16 22 10 0 0 51 33 308
2014 Compliance, inspection and enforcement 16 34 18 16 15 0 0 50 31 425
2014 Communications or public affairs 28 36 15 16 5 1 0 65 21 120
2014 Access to information and privacy 19 60 6 14 0 0 0 79 14 15
2014 Security 23 38 15 17 7 0 0 61 24 93
2014 Science and technology 17 36 18 18 10 0 0 54 28 1086
2014 Library services 29 24 17 22 8 0 0 53 30 12
2014 Legal services 32 41 19 8 0 0 0 73 8 10
2014 Administration and operations 26 37 17 14 5 0 0 63 19 942
2014 Human resources 33 36 16 9 5 0 0 69 14 260
2014 Financial management 24 39 19 12 6 0 0 63 18 200
2014 Procurement 18 46 21 13 2 0 0 64 15 42
2014 Real property 21 41 18 13 7 1 0 61 20 163
2014 Materiel management 16 35 22 14 12 1 0 51 27 74
2014 Information management 23 42 14 15 5 1 0 65 20 123
2014 Information technology 18 34 21 12 13 1 0 53 26 194
2014 Internal audit 23 36 17 11 13 0 0 59 24 17
2014 Evaluation 33 61 0 6 0 0 0 94 6 18
2014 Other services to the public 21 38 19 13 10 0 0 58 23 548
2014 None of the above 21 31 20 16 10 1 1 53 27 846

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 36 24 10 6 2 0 58 17 101
2018 Federal regulators 34 24 18 14 7 3 0 60 21 295
2018 Compliance, inspection and enforcement 29 28 18 13 9 2 1 59 23 375
2018 Communications or public affairs 41 22 14 9 11 3 0 65 20 152
2018 Access to information and privacy 65 18 4 0 0 9 4 95 0 23
2018 Security 24 34 18 10 12 2 0 59 23 114
2018 Science and technology 36 32 18 8 4 3 0 70 12 1183
2018 Library services 56 23 11 0 0 10 0 88 0 13
2018 Administration and operations 41 25 16 10 5 3 0 68 15 973
2018 Human resources 51 26 13 6 4 1 0 78 10 318
2018 Financial management 31 26 23 10 5 5 0 60 16 231
2018 Procurement 32 30 25 11 0 2 0 63 11 42
2018 Real property 42 28 13 10 4 2 0 72 15 178
2018 Materiel management 42 31 9 6 7 4 1 77 13 70
2018 Information management 36 27 15 7 7 7 1 69 15 127
2018 Information technology 31 27 22 9 7 3 1 60 17 256
2018 Internal audit 25 36 20 13 7 0 0 61 19 29
2018 Evaluation 56 25 14 6 0 0 0 80 6 35
2018 Data sciences 33 32 15 12 4 4 0 68 16 136
2018 Policy 35 29 18 9 4 4 1 68 13 275
2018 Project management 39 29 15 8 5 3 1 71 13 396
2018 Other services to the public 26 27 21 13 9 3 1 56 22 624
2018 None of the above 29 30 20 9 7 4 1 62 16 748
2017 Client contact centre 25 25 22 10 6 7 5 57 18 76
2017 Federal regulators 31 34 15 14 6 1 0 65 19 250
2017 Compliance, inspection and enforcement 26 32 15 13 11 3 0 60 25 363
2017 Communications or public affairs 32 34 20 7 5 1 0 67 12 150
2017 Access to information and privacy 68 15 10 7 0 0 0 84 7 20
2017 Security 30 35 19 8 4 0 4 68 12 72
2017 Science and technology 36 34 14 8 5 3 1 73 13 1134
2017 Library services 55 16 14 0 16 0 0 70 16 12
2017 Legal services 31 46 15 0 8 0 0 76 8 13
2017 Administration and operations 38 29 17 9 4 3 0 69 13 820
2017 Human resources 41 27 13 10 5 4 0 71 15 248
2017 Financial management 34 26 21 10 6 3 1 62 16 215
2017 Procurement 16 44 17 16 6 2 0 61 22 37
2017 Real property 31 31 18 15 2 2 1 64 18 140
2017 Materiel management 46 20 12 11 4 5 2 71 16 60
2017 Information management 27 28 23 7 9 6 0 58 18 103
2017 Information technology 26 27 17 13 11 6 0 56 26 214
2017 Internal audit 41 26 33 0 0 0 0 67 0 15
2017 Evaluation 31 24 12 0 4 11 18 78 5 24
2017 Data sciences 32 26 17 12 7 6 0 62 20 108
2017 Policy 32 27 25 8 3 5 0 62 12 237
2017 Project management 40 27 17 8 4 4 0 69 13 328
2017 Other services to the public 32 26 21 11 8 1 0 59 19 336
2017 None of the above 27 27 23 12 8 3 1 56 21 629
2014 Client contact centre 9 35 19 18 7 6 5 50 28 101
2014 Federal regulators 24 26 19 15 11 5 1 52 28 307
2014 Compliance, inspection and enforcement 21 27 22 14 14 2 1 49 29 425
2014 Communications or public affairs 31 23 21 14 8 3 0 56 22 120
2014 Access to information and privacy 19 43 6 25 0 6 0 66 27 15
2014 Security 16 33 26 12 10 1 2 51 23 93
2014 Science and technology 27 30 20 11 6 5 0 61 18 1086
2014 Library services 27 16 43 7 7 0 0 43 14 12
2014 Legal services 32 10 18 18 16 8 0 45 36 10
2014 Administration and operations 31 28 17 11 7 5 1 63 19 941
2014 Human resources 33 25 16 13 10 2 1 60 24 260
2014 Financial management 25 27 17 15 11 3 1 54 28 200
2014 Procurement 20 25 30 9 11 6 0 48 21 42
2014 Real property 27 30 22 11 8 1 0 58 20 163
2014 Materiel management 26 22 26 10 14 1 0 49 25 74
2014 Information management 23 29 24 10 8 7 0 55 19 123
2014 Information technology 22 25 22 14 11 4 1 50 27 196
2014 Internal audit 11 36 29 11 7 6 0 50 19 17
2014 Evaluation 38 33 19 10 0 0 0 71 10 18
2014 Other services to the public 30 23 23 11 6 4 2 56 19 547
2014 None of the above 28 23 19 14 10 3 3 55 25 847
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 37 20 8 4 1 0 68 12 101
2018 Federal regulators 52 31 7 4 4 1 0 84 8 293
2018 Compliance, inspection and enforcement 46 29 9 8 5 2 0 77 14 374
2018 Communications or public affairs 40 26 16 11 5 1 1 67 17 150
2018 Access to information and privacy 78 9 9 0 0 5 0 91 0 23
2018 Security 41 34 16 6 2 1 0 76 8 112
2018 Science and technology 44 34 10 6 3 2 1 80 9 1171
2018 Administration and operations 51 27 10 7 3 2 0 80 10 967
2018 Human resources 52 27 9 5 4 2 1 82 9 309
2018 Financial management 50 25 14 3 4 4 0 78 8 230
2018 Procurement 46 23 23 4 2 2 0 71 6 42
2018 Real property 51 31 6 8 4 1 0 82 11 175
2018 Materiel management 53 24 7 8 6 1 1 79 14 70
2018 Information management 45 32 8 6 5 2 1 81 11 127
2018 Information technology 46 30 13 4 3 3 1 79 7 254
2018 Internal audit 38 24 18 9 10 0 0 62 19 29
2018 Evaluation 66 19 11 0 4 0 0 85 4 35
2018 Data sciences 45 31 15 7 2 0 0 76 9 135
2018 Policy 52 29 10 5 2 1 0 83 7 272
2018 Project management 49 31 9 5 3 2 1 83 9 396
2018 Other services to the public 37 37 12 6 6 2 0 76 12 619
2018 None of the above 39 32 15 8 4 1 1 72 12 738
2017 Client contact centre 44 27 19 2 5 2 0 73 7 76
2017 Federal regulators 49 30 9 7 4 1 0 80 10 250
2017 Compliance, inspection and enforcement 43 28 13 10 4 0 1 72 15 364
2017 Communications or public affairs 42 26 15 10 4 3 0 70 14 150
2017 Access to information and privacy 73 15 12 0 0 0 0 88 0 20
2017 Security 43 38 10 5 4 0 1 81 9 72
2017 Science and technology 47 31 9 6 6 2 0 79 12 1135
2017 Library services 77 23 0 0 0 0 0 100 0 12
2017 Legal services 39 10 17 16 18 0 0 49 34 12
2017 Administration and operations 49 29 11 6 3 2 1 80 9 819
2017 Human resources 45 35 10 5 2 3 0 83 7 249
2017 Financial management 48 34 7 5 4 1 1 84 9 215
2017 Procurement 27 22 44 2 2 4 0 51 4 37
2017 Real property 50 27 12 5 5 1 0 78 10 140
2017 Materiel management 57 24 5 7 6 0 0 81 14 59
2017 Information management 45 26 14 6 5 4 1 74 12 105
2017 Information technology 44 33 10 6 4 2 1 80 10 214
2017 Internal audit 66 20 0 7 7 0 0 87 13 15
2017 Evaluation 52 25 0 5 18 0 0 77 23 24
2017 Data sciences 50 25 7 14 2 2 1 77 16 108
2017 Policy 54 26 10 4 4 3 0 82 8 238
2017 Project management 54 30 7 3 3 1 0 86 7 327
2017 Other services to the public 44 30 15 5 5 1 0 75 10 336
2017 None of the above 39 28 12 12 5 2 2 70 18 626
2014 Client contact centre 30 43 13 11 3 0 1 73 14 100
2014 Federal regulators 47 30 8 8 4 2 1 79 12 308
2014 Compliance, inspection and enforcement 41 28 12 11 6 1 0 70 17 425
2014 Communications or public affairs 52 23 16 4 3 1 1 76 8 120
2014 Access to information and privacy 38 49 6 6 0 0 0 87 6 15
2014 Security 25 49 16 5 5 0 0 74 10 93
2014 Science and technology 42 30 13 7 5 2 1 75 12 1087
2014 Library services 37 8 30 8 0 7 9 54 10 12
2014 Legal services 55 0 10 8 28 0 0 55 35 10
2014 Administration and operations 46 30 13 6 4 1 1 78 9 940
2014 Human resources 47 32 11 6 3 1 0 80 9 260
2014 Financial management 48 30 11 6 3 2 1 79 9 200
2014 Procurement 36 48 2 6 4 3 0 87 11 42
2014 Real property 42 29 14 8 5 1 1 72 14 163
2014 Materiel management 41 30 9 13 7 0 0 71 20 74
2014 Information management 55 27 7 6 2 3 0 84 8 123
2014 Information technology 36 33 16 8 4 2 1 71 12 197
2014 Internal audit 29 29 24 6 11 0 0 58 17 17
2014 Evaluation 64 36 0 0 0 0 0 100 0 18
2014 Other services to the public 39 32 16 6 5 1 1 72 11 546
2014 None of the above 37 33 14 8 5 2 1 71 14 847

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 40 17 6 4 0 0 73 10 101
2018 Federal regulators 46 35 6 7 5 1 0 82 12 293
2018 Compliance, inspection and enforcement 39 32 11 11 7 0 0 71 18 373
2018 Communications or public affairs 40 31 8 12 6 1 1 73 18 151
2018 Access to information and privacy 65 22 4 4 0 5 0 91 5 23
2018 Security 41 34 14 8 3 1 0 75 11 111
2018 Science and technology 38 38 12 7 4 1 0 77 11 1168
2018 Library services 55 45 0 0 0 0 0 100 0 13
2018 Administration and operations 44 30 11 7 5 1 1 76 13 963
2018 Human resources 49 30 6 9 3 1 1 81 12 310
2018 Financial management 46 33 9 8 3 1 0 80 11 230
2018 Procurement 33 44 12 11 0 0 0 77 11 42
2018 Real property 47 32 7 6 7 1 0 80 13 175
2018 Materiel management 53 22 6 12 6 1 0 76 18 70
2018 Information management 48 28 9 10 4 0 0 76 14 127
2018 Information technology 41 35 11 9 2 1 1 78 11 252
2018 Internal audit 57 14 11 4 13 0 0 72 17 27
2018 Evaluation 61 30 5 4 0 0 0 91 4 35
2018 Data sciences 38 39 11 7 3 0 1 77 11 135
2018 Policy 46 34 9 7 4 0 0 80 10 272
2018 Project management 43 36 7 8 5 0 1 80 13 395
2018 Other services to the public 32 36 14 10 7 1 0 69 17 619
2018 None of the above 37 36 13 8 6 1 1 73 14 740
2017 Client contact centre 41 32 20 2 6 0 0 72 8 75
2017 Federal regulators 43 34 11 7 5 0 0 77 12 250
2017 Compliance, inspection and enforcement 32 38 11 6 12 0 0 71 18 363
2017 Communications or public affairs 43 29 12 10 5 0 0 73 15 148
2017 Access to information and privacy 68 15 17 0 0 0 0 83 0 20
2017 Security 44 22 19 10 4 0 0 67 14 72
2017 Science and technology 42 31 10 9 6 1 0 74 16 1134
2017 Library services 63 28 0 9 0 0 0 91 9 12
2017 Legal services 38 7 15 23 17 0 0 45 39 13
2017 Administration and operations 45 31 10 9 4 0 0 76 13 820
2017 Human resources 42 34 11 7 4 0 1 77 12 249
2017 Financial management 44 35 9 6 5 0 0 79 11 214
2017 Procurement 21 61 9 6 4 0 0 82 9 37
2017 Real property 46 29 10 11 4 0 0 75 15 140
2017 Materiel management 48 39 5 2 5 0 0 87 8 60
2017 Information management 39 30 13 11 3 3 1 72 14 105
2017 Information technology 43 33 10 8 5 1 0 77 13 213
2017 Internal audit 54 40 0 0 7 0 0 93 7 15
2017 Evaluation 56 18 4 5 18 0 0 73 23 24
2017 Data sciences 45 33 7 12 3 0 0 77 16 108
2017 Policy 47 32 8 7 5 1 0 80 12 238
2017 Project management 47 31 10 6 5 1 0 79 11 328
2017 Other services to the public 45 27 10 9 7 0 1 73 16 335
2017 None of the above 34 32 13 13 7 0 0 67 20 630
2014 Client contact centre 27 49 12 9 3 0 0 76 12 101
2014 Federal regulators 41 36 6 12 5 0 0 77 17 308
2014 Compliance, inspection and enforcement 37 34 11 9 9 0 0 71 18 425
2014 Communications or public affairs 49 25 12 10 4 0 0 75 14 120
2014 Access to information and privacy 32 48 6 14 0 0 0 79 14 15
2014 Security 27 45 17 6 4 0 0 73 10 93
2014 Science and technology 33 38 9 13 5 0 0 72 19 1087
2014 Library services 29 38 7 17 0 0 9 73 19 12
2014 Legal services 47 8 0 10 35 0 0 55 45 10
2014 Administration and operations 41 34 11 9 5 1 0 76 14 940
2014 Human resources 49 28 12 7 3 1 0 78 10 260
2014 Financial management 42 33 11 11 2 0 1 76 13 200
2014 Procurement 32 47 5 12 5 0 0 79 17 41
2014 Real property 38 32 13 12 5 0 0 71 17 163
2014 Materiel management 36 36 8 13 6 0 0 72 20 74
2014 Information management 38 33 16 6 6 0 0 71 13 123
2014 Information technology 40 34 12 8 5 0 0 75 13 197
2014 Internal audit 18 46 12 13 11 0 0 64 24 17
2014 Evaluation 48 42 10 0 0 0 0 90 0 18
2014 Other services to the public 34 39 12 8 6 0 0 74 15 547
2014 None of the above 33 36 13 10 7 1 0 71 17 847

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 34 13 11 7 2 0 68 19 101
2018 Federal regulators 50 33 6 6 4 1 0 83 11 293
2018 Compliance, inspection and enforcement 50 26 9 7 7 0 0 77 14 372
2018 Communications or public affairs 44 25 15 10 5 0 0 69 16 151
2018 Access to information and privacy 78 9 9 0 0 5 0 91 0 23
2018 Security 43 35 10 8 3 0 0 79 11 112
2018 Science and technology 44 33 11 8 4 0 0 78 12 1173
2018 Library services 61 29 0 10 0 0 0 90 10 13
2018 Administration and operations 52 27 11 6 5 0 0 79 10 967
2018 Human resources 57 23 9 7 4 0 0 80 11 312
2018 Financial management 51 29 10 5 4 1 0 81 9 229
2018 Procurement 37 37 14 11 2 0 0 74 12 42
2018 Real property 54 27 8 5 4 2 0 83 9 175
2018 Materiel management 53 27 8 7 6 0 0 79 13 70
2018 Information management 48 26 13 6 6 0 0 74 12 127
2018 Information technology 49 28 11 7 4 0 1 78 11 256
2018 Internal audit 53 10 14 13 10 0 0 64 23 29
2018 Evaluation 53 35 8 4 0 0 0 88 4 35
2018 Data sciences 48 27 15 8 3 0 0 75 11 135
2018 Policy 52 30 9 7 2 0 0 82 9 273
2018 Project management 52 28 8 7 4 0 0 81 11 398
2018 Other services to the public 43 32 12 7 5 1 0 76 12 618
2018 None of the above 41 32 11 9 6 1 1 74 15 740
2017 Client contact centre 41 38 15 1 5 0 0 79 6 76
2017 Federal regulators 49 31 8 7 5 0 0 80 12 250
2017 Compliance, inspection and enforcement 43 29 10 6 13 0 0 72 18 364
2017 Communications or public affairs 42 28 13 8 9 0 0 70 17 150
2017 Access to information and privacy 68 16 17 0 0 0 0 83 0 20
2017 Security 35 44 6 9 6 0 0 79 15 72
2017 Science and technology 50 29 7 8 5 1 0 80 13 1130
2017 Library services 72 28 0 0 0 0 0 100 0 12
2017 Legal services 46 15 7 8 24 0 0 61 32 13
2017 Administration and operations 54 28 9 6 3 0 0 82 9 815
2017 Human resources 56 27 9 5 3 0 0 83 8 249
2017 Financial management 55 24 10 5 5 0 1 80 10 214
2017 Procurement 19 30 45 4 2 0 0 49 6 37
2017 Real property 56 23 12 6 4 0 0 78 10 140
2017 Materiel management 63 20 2 9 6 0 0 83 15 60
2017 Information management 46 22 11 12 6 1 1 70 18 105
2017 Information technology 48 25 10 9 7 1 0 73 16 214
2017 Internal audit 67 20 0 0 13 0 0 87 13 15
2017 Evaluation 56 21 0 5 18 0 0 77 23 24
2017 Data sciences 46 33 6 9 4 1 0 80 13 107
2017 Policy 58 24 5 8 5 0 0 82 13 238
2017 Project management 55 27 7 5 4 0 1 84 9 328
2017 Other services to the public 47 24 13 8 7 0 0 71 15 336
2017 None of the above 42 25 14 11 7 0 1 68 18 630
2014 Client contact centre 27 43 20 8 3 0 0 69 11 100
2014 Federal regulators 51 29 6 7 5 0 0 81 13 307
2014 Compliance, inspection and enforcement 40 31 10 9 9 0 0 72 18 425
2014 Communications or public affairs 51 29 9 7 5 0 0 80 11 120
2014 Access to information and privacy 32 49 6 13 0 0 0 81 13 15
2014 Security 31 38 20 7 4 0 0 69 11 92
2014 Science and technology 44 32 10 6 6 0 0 77 13 1084
2014 Library services 54 0 14 31 0 0 0 54 31 12
2014 Legal services 55 0 0 18 28 0 0 55 45 10
2014 Administration and operations 51 31 10 5 3 0 0 82 8 939
2014 Human resources 57 28 6 2 6 0 0 85 8 260
2014 Financial management 55 26 11 5 3 0 0 81 8 200
2014 Procurement 48 34 2 9 4 3 0 84 13 42
2014 Real property 47 31 11 7 5 0 0 78 12 163
2014 Materiel management 40 29 14 11 6 0 0 68 18 74
2014 Information management 54 27 8 6 5 0 0 81 11 123
2014 Information technology 45 27 15 7 5 0 0 73 12 197
2014 Internal audit 35 29 13 12 11 0 0 64 23 17
2014 Evaluation 60 32 0 8 0 0 0 92 8 18
2014 Other services to the public 42 34 12 6 5 1 1 76 12 546
2014 None of the above 39 34 12 8 6 1 1 74 14 847

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 43 23 8 8 7 0 59 16 101
2018 Federal regulators 29 32 14 9 9 7 0 65 20 296
2018 Compliance, inspection and enforcement 25 31 18 10 12 4 0 58 23 373
2018 Communications or public affairs 32 34 15 4 11 4 0 68 16 152
2018 Access to information and privacy 43 22 13 4 0 18 0 79 5 23
2018 Security 21 27 25 15 8 4 0 49 25 113
2018 Science and technology 24 34 19 9 5 9 0 63 16 1181
2018 Library services 61 4 25 0 0 10 0 72 0 13
2018 Administration and operations 38 31 13 9 5 3 0 71 15 974
2018 Human resources 36 34 15 8 3 4 0 73 11 315
2018 Financial management 23 37 15 12 8 4 0 63 21 230
2018 Procurement 23 43 20 6 6 2 0 67 13 42
2018 Real property 35 33 16 7 5 5 0 71 12 178
2018 Materiel management 35 24 15 10 10 7 0 63 21 70
2018 Information management 34 34 16 7 2 6 0 72 10 127
2018 Information technology 21 34 15 12 7 11 0 62 21 257
2018 Internal audit 38 46 9 7 0 0 0 84 7 29
2018 Evaluation 52 36 5 0 4 3 0 91 4 35
2018 Data sciences 21 41 15 7 6 10 0 70 14 136
2018 Policy 37 38 11 5 4 5 0 79 9 274
2018 Project management 37 32 15 6 6 4 0 71 13 397
2018 Other services to the public 22 34 20 10 10 4 0 58 21 621
2018 None of the above 24 32 21 10 7 6 0 60 18 745
2017 Client contact centre 27 30 24 9 7 4 0 59 16 76
2017 Federal regulators 23 38 13 10 12 5 0 64 23 250
2017 Compliance, inspection and enforcement 26 30 15 11 13 3 0 58 26 363
2017 Communications or public affairs 32 32 16 8 4 7 0 69 13 150
2017 Access to information and privacy 34 34 15 12 0 5 0 72 12 20
2017 Security 30 44 7 11 5 3 0 77 16 72
2017 Science and technology 27 33 16 10 6 8 0 65 18 1133
2017 Library services 26 35 16 0 0 14 9 80 0 12
2017 Legal services 29 25 24 23 0 0 0 54 23 13
2017 Administration and operations 32 36 13 12 4 3 0 70 17 820
2017 Human resources 32 39 11 10 4 4 0 75 14 249
2017 Financial management 24 34 19 9 8 5 0 62 18 214
2017 Procurement 19 46 18 11 5 0 0 66 16 37
2017 Real property 34 36 13 5 9 3 0 71 15 140
2017 Materiel management 28 37 8 13 6 7 0 71 21 60
2017 Information management 29 25 14 12 6 14 0 63 21 104
2017 Information technology 22 26 16 13 14 10 0 53 29 213
2017 Internal audit 28 26 13 20 7 7 0 58 28 15
2017 Evaluation 28 72 0 0 0 0 0 100 0 24
2017 Data sciences 25 35 18 11 5 7 0 64 17 107
2017 Policy 39 32 11 7 3 7 0 77 11 238
2017 Project management 32 39 13 7 3 6 1 76 10 328
2017 Other services to the public 27 28 16 14 10 4 0 57 26 334
2017 None of the above 21 33 18 13 9 5 0 58 24 630
2014 Client contact centre 7 36 31 12 6 7 1 46 20 101
2014 Federal regulators 26 24 19 12 11 8 0 54 25 307
2014 Compliance, inspection and enforcement 15 30 21 14 15 5 0 47 31 425
2014 Communications or public affairs 26 29 20 10 9 5 0 59 20 120
2014 Access to information and privacy 19 62 13 0 0 6 0 87 0 15
2014 Security 19 18 25 17 17 4 0 39 35 93
2014 Science and technology 21 28 23 11 6 10 0 55 20 1086
2014 Library services 34 0 16 8 0 42 0 59 14 12
2014 Legal services 47 35 10 0 8 0 0 82 8 10
2014 Administration and operations 24 35 16 11 8 5 0 63 20 942
2014 Human resources 23 39 20 9 6 4 0 64 16 260
2014 Financial management 27 35 15 9 10 4 0 64 20 200
2014 Procurement 29 35 11 15 5 6 0 68 20 42
2014 Real property 24 30 15 19 6 7 0 58 26 163
2014 Materiel management 18 33 17 16 9 7 0 55 27 74
2014 Information management 24 33 19 8 3 11 1 65 13 123
2014 Information technology 12 32 22 10 9 15 0 51 23 197
2014 Internal audit 6 40 23 11 13 6 0 49 26 17
2014 Evaluation 22 27 22 8 0 22 0 62 10 18
2014 Other services to the public 18 30 24 13 9 5 1 52 23 543
2014 None of the above 22 29 19 13 9 8 0 55 24 844

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 29 23 21 9 5 0 44 31 101
2018 Federal regulators 24 33 13 17 12 1 0 57 29 297
2018 Compliance, inspection and enforcement 15 32 15 19 16 2 0 49 36 371
2018 Communications or public affairs 27 35 17 7 11 3 0 64 18 152
2018 Access to information and privacy 39 31 13 4 0 13 0 80 5 23
2018 Security 18 26 19 22 13 3 0 45 36 112
2018 Science and technology 18 33 21 17 9 3 0 52 26 1181
2018 Library services 46 34 15 4 0 0 0 81 4 13
2018 Administration and operations 34 32 16 11 7 1 0 67 17 970
2018 Human resources 34 34 18 9 3 2 0 69 12 318
2018 Financial management 24 33 15 15 12 1 0 57 28 230
2018 Procurement 19 39 24 16 0 2 0 59 16 42
2018 Real property 35 36 14 6 6 2 0 73 12 178
2018 Materiel management 32 27 14 17 9 1 0 60 26 70
2018 Information management 27 32 23 11 6 1 0 60 17 126
2018 Information technology 17 33 20 15 11 4 0 52 27 257
2018 Internal audit 28 49 9 10 3 0 0 77 14 29
2018 Evaluation 47 41 5 6 0 0 0 88 6 35
2018 Data sciences 18 42 19 13 5 3 0 62 19 136
2018 Policy 34 38 13 9 5 1 0 72 15 275
2018 Project management 30 36 16 10 7 0 0 66 17 396
2018 Other services to the public 20 28 19 16 15 2 0 49 32 620
2018 None of the above 22 32 20 12 12 3 0 55 24 742
2017 Client contact centre 20 38 16 13 13 1 0 58 26 76
2017 Federal regulators 16 40 15 14 13 2 0 57 28 250
2017 Compliance, inspection and enforcement 21 27 18 16 17 1 0 48 33 364
2017 Communications or public affairs 27 32 18 13 4 5 0 63 18 150
2017 Access to information and privacy 30 44 15 12 0 0 0 73 12 20
2017 Security 41 36 6 7 10 1 0 77 16 72
2017 Science and technology 21 34 18 13 11 3 0 57 25 1132
2017 Library services 35 21 28 16 0 0 0 56 16 12
2017 Legal services 29 31 7 25 8 0 0 60 33 13
2017 Administration and operations 30 32 16 12 10 1 0 62 22 820
2017 Human resources 28 43 14 9 4 2 0 73 13 249
2017 Financial management 28 34 18 10 8 2 0 63 18 214
2017 Procurement 17 48 18 7 9 0 0 66 16 37
2017 Real property 33 38 13 9 6 1 0 72 15 140
2017 Materiel management 39 21 15 15 10 0 0 60 24 60
2017 Information management 23 30 22 12 11 2 0 54 23 104
2017 Information technology 16 29 15 19 19 2 0 46 39 214
2017 Internal audit 20 34 13 20 7 7 0 58 28 15
2017 Evaluation 38 25 37 0 0 0 0 63 0 24
2017 Data sciences 21 32 19 17 8 3 0 54 26 108
2017 Policy 33 39 13 9 4 2 0 74 13 238
2017 Project management 29 39 15 12 3 1 1 69 16 328
2017 Other services to the public 21 28 13 22 15 1 0 49 38 336
2017 None of the above 19 28 17 20 12 3 0 49 33 630
2014 Client contact centre 7 29 37 9 15 2 1 36 25 101
2014 Federal regulators 18 27 17 20 16 2 0 47 36 308
2014 Compliance, inspection and enforcement 12 23 21 20 22 1 0 36 43 425
2014 Communications or public affairs 19 31 22 11 15 1 0 51 27 120
2014 Access to information and privacy 19 48 27 0 0 6 0 71 0 15
2014 Security 14 14 31 18 21 2 0 29 40 93
2014 Science and technology 13 27 23 21 14 3 0 40 36 1085
2014 Library services 36 17 17 14 8 7 0 57 25 12
2014 Legal services 23 49 19 8 0 0 0 73 8 10
2014 Administration and operations 22 32 19 15 11 2 0 54 26 942
2014 Human resources 19 37 22 15 6 1 0 57 21 259
2014 Financial management 21 34 15 16 12 1 0 57 28 200
2014 Procurement 21 31 21 17 7 3 0 54 24 42
2014 Real property 20 30 19 23 6 1 0 51 30 162
2014 Materiel management 14 30 19 24 12 1 0 44 37 74
2014 Information management 21 36 16 18 4 5 0 60 24 123
2014 Information technology 8 28 22 18 20 4 0 38 39 197
2014 Internal audit 6 29 35 17 13 0 0 35 30 17
2014 Evaluation 22 29 22 17 0 10 0 56 19 18
2014 Other services to the public 16 28 24 16 15 2 0 44 31 541
2014 None of the above 17 29 18 16 17 3 0 48 34 844

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 31 21 22 14 6 0 40 38 100
2018 Federal regulators 15 28 16 24 14 3 0 44 39 297
2018 Compliance, inspection and enforcement 11 23 20 21 22 3 0 35 44 373
2018 Communications or public affairs 15 38 19 15 9 4 0 55 25 152
2018 Access to information and privacy 34 31 13 4 0 18 0 79 5 23
2018 Security 14 20 23 24 13 5 0 36 39 111
2018 Science and technology 10 27 23 21 12 6 0 40 35 1177
2018 Library services 56 19 10 10 0 5 0 79 10 13
2018 Administration and operations 23 31 19 17 7 3 0 56 25 970
2018 Human resources 24 34 20 13 5 4 0 60 19 317
2018 Financial management 16 30 18 20 11 4 0 48 33 229
2018 Procurement 16 34 22 14 8 6 0 53 24 42
2018 Real property 25 34 17 11 7 5 0 63 20 177
2018 Materiel management 24 26 15 19 11 4 0 52 32 70
2018 Information management 19 35 20 14 5 6 0 58 20 126
2018 Information technology 11 30 27 11 14 7 0 44 27 256
2018 Internal audit 15 52 9 14 3 7 0 72 18 29
2018 Evaluation 35 42 17 6 0 0 0 77 6 35
2018 Data sciences 12 27 25 21 6 9 0 43 29 136
2018 Policy 20 35 17 17 7 4 0 57 25 272
2018 Project management 17 36 19 17 8 2 0 54 26 395
2018 Other services to the public 13 26 19 19 20 3 0 40 41 621
2018 None of the above 15 30 21 17 14 3 0 47 31 743
2017 Client contact centre 12 26 31 11 15 5 0 40 27 76
2017 Federal regulators 11 32 18 18 16 4 0 45 36 250
2017 Compliance, inspection and enforcement 13 21 24 18 21 3 0 35 40 363
2017 Communications or public affairs 17 33 25 13 7 6 0 53 21 150
2017 Access to information and privacy 30 39 15 12 0 5 0 72 12 20
2017 Security 23 34 22 7 10 3 0 60 18 72
2017 Science and technology 13 27 21 21 11 6 0 44 34 1134
2017 Library services 7 40 21 17 0 14 0 55 20 12
2017 Legal services 22 38 15 7 18 0 0 60 25 13
2017 Administration and operations 21 33 16 16 11 3 0 56 28 820
2017 Human resources 22 38 16 15 5 5 0 62 21 249
2017 Financial management 19 37 14 18 10 2 0 57 28 214
2017 Procurement 14 43 18 13 9 4 0 59 23 37
2017 Real property 27 35 17 8 9 3 0 65 17 140
2017 Materiel management 21 35 14 18 12 0 0 56 30 59
2017 Information management 19 22 23 22 8 6 0 44 32 104
2017 Information technology 15 22 16 25 18 5 0 38 45 214
2017 Internal audit 14 40 20 20 0 7 0 58 21 15
2017 Evaluation 28 25 23 18 0 7 0 56 19 24
2017 Data sciences 19 21 18 25 8 9 0 44 36 108
2017 Policy 21 36 17 14 6 4 0 60 22 236
2017 Project management 18 37 19 16 7 3 1 57 23 328
2017 Other services to the public 12 25 18 21 21 3 0 38 43 335
2017 None of the above 12 24 20 25 16 3 0 37 42 630
2014 Client contact centre 5 22 29 24 13 5 1 29 40 101
2014 Federal regulators 9 27 16 24 19 4 0 38 45 308
2014 Compliance, inspection and enforcement 5 22 19 25 26 2 0 28 52 425
2014 Communications or public affairs 16 28 19 19 16 3 0 45 36 119
2014 Access to information and privacy 13 39 34 14 0 0 0 52 14 15
2014 Security 11 19 32 22 15 2 0 30 37 93
2014 Science and technology 6 24 24 24 18 5 0 31 44 1085
2014 Library services 29 7 17 23 8 16 0 43 37 12
2014 Legal services 16 26 19 21 8 10 0 46 32 10
2014 Administration and operations 14 27 21 20 14 4 0 43 35 940
2014 Human resources 12 33 28 16 8 3 0 47 24 260
2014 Financial management 17 27 18 18 16 3 0 46 35 200
2014 Procurement 13 28 30 17 7 6 0 43 26 42
2014 Real property 16 19 24 23 12 5 0 38 37 163
2014 Materiel management 7 25 21 18 18 10 0 36 40 74
2014 Information management 15 25 21 21 8 11 0 44 32 123
2014 Information technology 4 24 24 20 22 6 0 29 45 197
2014 Internal audit 6 23 35 17 13 6 0 31 32 17
2014 Evaluation 16 29 22 22 0 10 0 51 25 18
2014 Other services to the public 8 25 22 26 16 2 0 34 44 544
2014 None of the above 11 24 19 24 18 4 0 37 44 845

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 30 32 13 12 1 1 42 26 101
2018 Federal regulators 11 29 17 22 19 2 0 41 42 297
2018 Compliance, inspection and enforcement 8 25 16 25 24 2 0 33 50 373
2018 Communications or public affairs 14 37 16 18 13 3 0 53 31 151
2018 Access to information and privacy 26 44 17 4 0 9 0 76 5 23
2018 Security 14 21 21 24 18 1 0 36 43 111
2018 Science and technology 10 28 22 23 13 3 0 39 38 1184
2018 Library services 36 34 14 15 0 0 0 71 15 13
2018 Administration and operations 19 32 16 19 12 1 0 52 31 972
2018 Human resources 21 34 18 20 6 2 0 56 26 318
2018 Financial management 12 35 19 19 13 1 0 48 32 230
2018 Procurement 14 34 23 20 8 0 0 49 29 41
2018 Real property 20 37 17 16 8 1 0 58 25 177
2018 Materiel management 26 23 12 22 13 4 0 51 37 70
2018 Information management 20 40 15 17 7 2 0 61 24 127
2018 Information technology 13 28 24 18 14 4 0 42 33 257
2018 Internal audit 25 42 23 3 7 0 0 67 10 29
2018 Evaluation 32 40 22 3 4 0 0 72 6 35
2018 Data sciences 11 35 18 23 8 5 0 48 33 136
2018 Policy 15 34 15 21 14 1 0 49 35 274
2018 Project management 15 36 20 17 11 1 0 51 28 399
2018 Other services to the public 10 27 18 24 19 2 0 37 44 620
2018 None of the above 12 30 21 19 15 3 0 43 36 744
2017 Client contact centre 11 42 21 9 16 1 0 54 25 75
2017 Federal regulators 10 32 13 24 21 0 0 42 45 248
2017 Compliance, inspection and enforcement 12 23 21 20 21 3 0 36 42 363
2017 Communications or public affairs 15 35 18 19 8 4 0 52 29 149
2017 Access to information and privacy 24 35 22 15 0 5 0 62 15 20
2017 Security 21 44 14 11 8 2 0 66 20 72
2017 Science and technology 14 30 19 20 13 3 0 46 35 1133
2017 Library services 7 37 26 9 14 7 0 47 24 12
2017 Legal services 22 31 17 14 17 0 0 53 30 13
2017 Administration and operations 17 33 16 17 14 2 0 52 32 818
2017 Human resources 21 38 15 16 7 3 0 61 23 249
2017 Financial management 16 34 17 22 10 1 0 51 32 213
2017 Procurement 14 47 16 14 7 2 0 62 21 37
2017 Real property 27 35 14 13 10 1 0 62 24 140
2017 Materiel management 19 36 21 10 13 0 0 55 24 59
2017 Information management 22 25 17 23 11 2 0 48 35 103
2017 Information technology 13 26 16 21 22 2 0 40 44 214
2017 Internal audit 20 27 13 39 0 0 0 47 39 15
2017 Evaluation 24 28 14 34 0 0 0 52 34 24
2017 Data sciences 19 29 17 18 12 4 0 50 32 108
2017 Policy 13 36 16 19 10 5 0 52 31 238
2017 Project management 19 33 18 19 7 3 1 55 27 327
2017 Other services to the public 15 32 14 16 21 2 0 48 38 334
2017 None of the above 14 20 15 25 20 3 2 36 48 629
2014 Client contact centre 3 35 22 26 10 3 1 39 37 101
2014 Federal regulators 12 23 17 26 20 2 0 36 47 308
2014 Compliance, inspection and enforcement 8 23 20 21 27 1 0 31 49 425
2014 Communications or public affairs 11 26 20 22 20 1 0 37 43 120
2014 Access to information and privacy 6 54 19 20 0 0 0 61 20 15
2014 Security 9 32 27 21 10 1 0 41 31 93
2014 Science and technology 6 27 21 26 18 2 0 34 45 1086
2014 Library services 29 7 14 17 33 0 0 36 49 12
2014 Legal services 8 43 10 8 10 21 0 65 22 10
2014 Administration and operations 13 31 21 18 15 3 0 45 34 941
2014 Human resources 15 35 21 18 10 2 0 51 28 259
2014 Financial management 15 33 11 19 20 1 0 49 40 200
2014 Procurement 13 29 18 30 7 3 0 43 38 42
2014 Real property 14 26 20 23 15 1 0 41 39 163
2014 Materiel management 10 28 20 24 16 1 0 39 40 74
2014 Information management 14 36 15 20 12 3 0 52 33 122
2014 Information technology 5 30 19 15 26 4 1 37 43 197
2014 Internal audit 0 41 29 6 18 6 0 44 26 17
2014 Evaluation 16 27 22 24 11 0 0 43 35 18
2014 Other services to the public 9 26 21 24 17 2 0 36 42 543
2014 None of the above 12 24 19 24 20 2 0 37 44 846
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 39 22 13 9 1 0 56 22 98
2018 Federal regulators 20 40 15 16 8 0 0 60 25 297
2018 Compliance, inspection and enforcement 19 37 16 15 13 0 0 56 28 375
2018 Communications or public affairs 25 36 17 14 8 1 0 61 22 150
2018 Access to information and privacy 69 13 9 0 5 5 0 86 5 23
2018 Security 24 38 18 11 8 0 1 63 19 114
2018 Science and technology 20 40 18 13 7 0 0 61 21 1177
2018 Library services 35 40 15 10 0 0 0 75 10 13
2018 Administration and operations 32 34 16 11 7 0 0 67 18 969
2018 Human resources 41 34 9 10 6 0 0 75 16 314
2018 Financial management 30 35 17 11 6 1 0 66 17 230
2018 Procurement 13 37 24 16 7 2 0 52 24 42
2018 Real property 31 40 10 12 7 1 0 71 19 177
2018 Materiel management 31 38 14 10 7 0 0 69 17 69
2018 Information management 25 35 14 15 10 1 0 61 25 127
2018 Information technology 24 41 16 10 9 1 0 66 18 255
2018 Internal audit 30 40 10 14 3 3 0 72 17 29
2018 Evaluation 40 42 14 0 4 0 0 83 4 35
2018 Data sciences 28 39 19 10 4 0 0 67 14 133
2018 Policy 30 40 15 10 5 0 0 70 15 276
2018 Project management 26 41 16 6 9 1 1 68 16 399
2018 Other services to the public 16 35 21 16 11 1 0 52 28 627
2018 None of the above 23 34 19 13 10 1 0 57 23 740
2017 Client contact centre 28 38 19 9 7 0 0 65 16 76
2017 Federal regulators 24 38 16 14 7 0 0 63 22 249
2017 Compliance, inspection and enforcement 22 36 15 14 14 0 0 58 27 364
2017 Communications or public affairs 28 37 14 12 9 0 0 65 21 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 30 42 7 11 10 0 0 72 21 72
2017 Science and technology 27 37 14 11 9 0 0 64 21 1135
2017 Library services 35 51 7 7 0 0 0 86 7 12
2017 Legal services 30 32 14 0 25 0 0 61 25 13
2017 Administration and operations 31 36 14 11 7 0 0 67 19 818
2017 Human resources 32 37 14 12 5 0 0 69 17 249
2017 Financial management 30 36 17 10 7 0 0 66 17 215
2017 Procurement 16 20 40 20 5 0 0 35 25 36
2017 Real property 34 34 13 10 9 1 0 69 18 140
2017 Materiel management 30 40 10 9 10 0 0 71 19 60
2017 Information management 26 35 13 17 8 0 1 61 26 104
2017 Information technology 26 33 11 14 17 0 0 59 31 214
2017 Internal audit 40 41 0 7 13 0 0 80 20 15
2017 Evaluation 35 24 17 5 18 0 0 60 23 24
2017 Data sciences 27 33 19 14 7 0 0 60 21 107
2017 Policy 29 43 11 9 7 1 0 73 16 238
2017 Project management 30 37 15 12 6 0 1 67 18 327
2017 Other services to the public 21 33 18 15 13 0 0 54 28 334
2017 None of the above 21 29 17 17 16 0 0 50 33 629
2014 Client contact centre 17 34 21 23 6 0 0 51 29 101
2014 Federal regulators 19 37 13 16 13 0 1 57 29 308
2014 Compliance, inspection and enforcement 16 30 21 18 14 0 0 47 32 424
2014 Communications or public affairs 28 35 15 14 9 0 0 63 22 120
2014 Access to information and privacy 26 19 13 35 8 0 0 44 43 15
2014 Security 21 32 23 10 15 0 0 52 25 90
2014 Science and technology 16 36 20 16 12 0 0 52 28 1084
2014 Library services 37 16 23 0 24 0 0 53 24 12
2014 Legal services 38 35 10 0 18 0 0 73 18 10
2014 Administration and operations 27 36 16 12 8 0 1 64 20 941
2014 Human resources 32 33 13 14 8 0 0 64 22 260
2014 Financial management 26 35 16 14 7 1 0 62 22 200
2014 Procurement 22 39 20 9 9 0 0 61 18 42
2014 Real property 20 45 17 13 5 0 0 65 19 163
2014 Materiel management 13 35 21 25 6 0 0 48 31 74
2014 Information management 19 43 14 13 12 0 0 62 25 123
2014 Information technology 17 35 16 20 11 0 0 52 31 197
2014 Internal audit 29 30 23 0 18 0 0 59 18 17
2014 Evaluation 38 44 5 14 0 0 0 81 14 18
2014 Other services to the public 18 37 21 14 10 0 0 54 25 547
2014 None of the above 18 32 17 17 15 0 1 50 32 844

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 51 14 2 7 0 0 77 9 99
2018 Federal regulators 26 42 11 14 7 0 0 68 21 295
2018 Compliance, inspection and enforcement 21 42 16 13 8 0 0 63 21 373
2018 Communications or public affairs 25 48 9 11 6 1 0 73 17 151
2018 Access to information and privacy 56 31 0 9 0 5 0 91 9 23
2018 Security 26 44 20 7 4 0 0 70 10 115
2018 Science and technology 28 45 12 10 4 0 0 74 14 1179
2018 Library services 67 19 4 10 0 0 0 86 10 13
2018 Administration and operations 28 41 14 12 5 0 0 69 17 973
2018 Human resources 36 42 9 8 4 0 0 78 13 314
2018 Financial management 25 46 13 9 6 1 0 72 15 231
2018 Procurement 17 53 15 15 0 0 0 70 15 41
2018 Real property 31 41 13 9 5 1 0 73 14 177
2018 Materiel management 35 41 10 9 4 0 0 77 13 69
2018 Information management 30 34 14 14 8 0 0 64 22 127
2018 Information technology 23 41 18 12 7 0 0 64 18 258
2018 Internal audit 33 34 10 13 9 0 0 67 23 29
2018 Evaluation 30 57 5 9 0 0 0 87 9 35
2018 Data sciences 25 50 12 10 4 0 0 74 14 136
2018 Policy 24 45 12 11 8 0 0 69 20 276
2018 Project management 24 47 15 10 4 0 0 71 14 398
2018 Other services to the public 28 47 14 9 2 0 0 75 11 626
2018 None of the above 28 43 14 10 5 0 0 71 14 741
2017 Client contact centre 32 50 6 8 4 0 0 81 13 76
2017 Federal regulators 29 44 7 12 8 0 0 73 20 249
2017 Compliance, inspection and enforcement 23 40 14 17 7 0 0 63 24 361
2017 Communications or public affairs 25 43 12 15 4 0 0 68 19 149
2017 Access to information and privacy 63 21 12 5 0 0 0 83 5 20
2017 Security 40 37 8 13 2 0 0 77 15 72
2017 Science and technology 31 44 10 11 4 0 0 75 15 1135
2017 Library services 56 28 9 7 0 0 0 84 7 12
2017 Legal services 29 37 10 8 16 0 0 66 25 13
2017 Administration and operations 31 39 11 12 6 0 0 71 18 817
2017 Human resources 32 41 13 11 4 0 0 73 15 249
2017 Financial management 31 41 13 10 5 0 0 72 15 214
2017 Procurement 18 20 42 12 8 0 0 38 20 37
2017 Real property 30 37 16 12 5 0 0 68 17 140
2017 Materiel management 39 37 5 8 10 0 0 76 19 60
2017 Information management 21 44 18 10 7 0 0 65 17 104
2017 Information technology 21 35 19 14 12 0 0 55 26 214
2017 Internal audit 46 27 27 0 0 0 0 73 0 15
2017 Evaluation 38 62 0 0 0 0 0 100 0 24
2017 Data sciences 30 35 15 18 3 0 0 65 20 107
2017 Policy 21 51 12 11 6 0 0 72 17 237
2017 Project management 25 46 13 12 4 0 0 71 15 326
2017 Other services to the public 30 50 10 6 4 0 0 80 10 336
2017 None of the above 24 44 14 11 5 0 2 69 16 629

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 27 25 12 14 11 1 42 30 101
2018 Federal regulators 15 24 18 19 10 11 2 45 34 294
2018 Compliance, inspection and enforcement 12 26 19 19 15 9 1 42 37 376
2018 Communications or public affairs 11 22 24 16 13 11 1 38 34 150
2018 Access to information and privacy 39 18 4 9 4 26 0 77 18 23
2018 Security 12 25 21 20 15 6 1 40 37 112
2018 Science and technology 9 22 21 17 12 17 3 38 35 1173
2018 Library services 46 10 10 25 0 0 10 61 28 13
2018 Administration and operations 15 22 20 16 12 12 3 43 33 974
2018 Human resources 22 25 17 13 9 12 2 55 25 316
2018 Financial management 13 23 24 11 10 14 5 44 26 231
2018 Procurement 11 32 18 17 8 14 0 50 28 42
2018 Real property 14 26 22 12 12 10 3 46 28 176
2018 Materiel management 15 19 16 19 12 12 5 42 39 69
2018 Information management 9 25 24 11 8 19 4 44 25 128
2018 Information technology 13 23 23 10 11 17 3 45 26 255
2018 Internal audit 20 14 6 35 7 18 0 42 51 29
2018 Evaluation 22 10 16 6 7 34 5 54 20 34
2018 Data sciences 7 26 19 14 10 21 3 43 32 136
2018 Policy 14 21 19 16 10 15 4 44 32 272
2018 Project management 10 24 22 16 11 14 3 41 32 398
2018 Other services to the public 12 27 16 18 22 4 0 41 42 619
2018 None of the above 10 27 21 16 17 7 2 41 36 746
2017 Client contact centre 20 26 13 18 9 12 3 54 31 76
2017 Federal regulators 10 21 15 23 18 13 2 36 47 249
2017 Compliance, inspection and enforcement 14 22 18 17 22 6 1 38 42 363
2017 Communications or public affairs 10 23 23 19 7 15 2 40 33 149
2017 Access to information and privacy 49 25 7 10 0 10 0 82 11 20
2017 Security 20 23 12 24 10 8 3 48 39 72
2017 Science and technology 9 20 20 19 14 15 3 35 40 1132
2017 Library services 7 37 7 7 0 26 16 76 12 12
2017 Legal services 15 0 14 40 0 30 0 22 58 13
2017 Administration and operations 13 22 15 23 12 13 2 41 40 819
2017 Human resources 19 25 14 16 7 16 3 54 29 249
2017 Financial management 15 26 15 16 11 12 4 49 33 215
2017 Procurement 6 42 17 21 6 7 0 52 29 37
2017 Real property 16 31 15 10 10 15 3 57 25 139
2017 Materiel management 12 20 21 21 14 12 0 37 39 60
2017 Information management 13 23 17 15 12 17 2 45 33 104
2017 Information technology 9 27 20 16 10 16 2 44 32 214
2017 Internal audit 7 13 27 27 7 13 7 25 41 15
2017 Evaluation 7 14 11 0 23 45 0 39 42 24
2017 Data sciences 10 17 15 22 7 27 2 37 42 108
2017 Policy 13 23 14 11 6 28 4 54 26 236
2017 Project management 12 24 22 12 8 16 5 46 26 328
2017 Other services to the public 7 25 17 25 22 4 1 33 50 336
2017 None of the above 8 16 24 18 23 9 2 28 46 629
2014 Client contact centre 3 30 33 16 10 6 1 36 29 101
2014 Federal regulators 12 22 20 18 15 12 2 39 38 307
2014 Compliance, inspection and enforcement 9 24 18 25 19 4 1 35 46 425
2014 Communications or public affairs 10 32 17 21 12 7 2 46 36 120
2014 Access to information and privacy 12 6 29 40 13 0 0 19 53 15
2014 Security 9 25 20 23 15 7 1 37 41 93
2014 Science and technology 8 22 23 20 14 10 3 34 39 1085
2014 Library services 10 7 14 8 0 43 17 43 21 12
2014 Legal services 47 0 0 18 25 10 0 52 48 10
2014 Administration and operations 14 22 19 19 12 11 3 42 36 942
2014 Human resources 14 31 18 18 10 9 1 50 31 260
2014 Financial management 18 24 19 15 12 9 3 47 31 200
2014 Procurement 13 15 34 15 11 9 2 33 29 42
2014 Real property 8 28 20 17 17 8 2 40 38 163
2014 Materiel management 10 17 23 24 16 8 3 30 44 73
2014 Information management 11 26 26 8 10 16 2 46 23 123
2014 Information technology 10 19 27 11 15 15 3 35 32 196
2014 Internal audit 12 18 23 19 17 12 0 33 40 17
2014 Evaluation 11 32 17 13 0 16 11 59 18 18
2014 Other services to the public 7 19 24 24 22 3 1 28 48 546
2014 None of the above 7 21 20 21 21 8 1 31 47 848

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 42 14 8 7 2 1 71 15 101
2018 Federal regulators 45 34 9 8 4 1 1 80 11 293
2018 Compliance, inspection and enforcement 38 36 10 9 6 0 1 75 15 374
2018 Communications or public affairs 37 28 15 11 7 0 2 66 18 151
2018 Access to information and privacy 69 18 9 0 0 5 0 91 0 23
2018 Security 31 43 14 6 6 0 0 73 12 112
2018 Science and technology 32 39 14 10 4 1 0 72 13 1173
2018 Library services 56 34 0 10 0 0 0 90 10 13
2018 Administration and operations 41 32 13 10 4 0 0 73 14 968
2018 Human resources 45 31 11 8 4 0 1 77 12 310
2018 Financial management 41 35 11 7 3 2 1 78 11 230
2018 Procurement 26 39 25 6 4 0 0 65 10 42
2018 Real property 47 33 9 5 4 1 0 81 10 175
2018 Materiel management 41 38 9 8 4 0 0 79 12 70
2018 Information management 42 32 14 9 3 0 0 73 12 127
2018 Information technology 36 39 11 9 3 1 1 77 12 254
2018 Internal audit 50 24 3 3 19 0 0 74 23 29
2018 Evaluation 53 29 9 6 4 0 0 82 9 35
2018 Data sciences 30 43 16 7 4 0 0 73 11 135
2018 Policy 42 37 9 8 4 0 0 79 12 273
2018 Project management 37 39 10 8 5 1 1 77 13 397
2018 Other services to the public 34 36 12 9 7 1 0 71 17 618
2018 None of the above 34 39 12 8 7 1 0 73 15 741
2017 Client contact centre 38 36 18 4 3 0 0 75 8 76
2017 Federal regulators 38 39 9 10 4 0 0 77 14 250
2017 Compliance, inspection and enforcement 34 39 12 10 6 0 0 72 16 364
2017 Communications or public affairs 36 31 14 14 5 0 0 67 19 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 29 33 20 10 9 0 0 62 19 72
2017 Science and technology 37 36 10 11 5 1 0 74 16 1135
2017 Library services 58 21 14 7 0 0 0 79 7 12
2017 Legal services 39 7 14 24 16 0 0 46 40 13
2017 Administration and operations 42 36 10 8 4 1 0 78 12 821
2017 Human resources 41 35 13 7 4 0 0 76 11 249
2017 Financial management 40 35 14 6 5 0 0 75 11 215
2017 Procurement 19 50 13 13 2 2 2 71 15 37
2017 Real property 42 38 9 8 4 0 0 79 12 140
2017 Materiel management 44 30 12 9 5 0 0 74 14 60
2017 Information management 36 34 14 14 2 0 0 70 16 104
2017 Information technology 37 33 13 10 7 0 0 70 17 213
2017 Internal audit 54 26 0 7 13 0 0 80 20 15
2017 Evaluation 35 39 8 0 18 0 0 74 18 24
2017 Data sciences 34 44 10 7 6 0 0 78 13 108
2017 Policy 43 33 8 10 5 1 0 76 16 238
2017 Project management 41 37 10 7 4 1 0 79 11 328
2017 Other services to the public 39 32 11 10 7 0 0 71 17 335
2017 None of the above 33 35 10 13 7 0 2 69 20 631
2014 Client contact centre 21 51 12 10 4 0 1 73 14 100
2014 Federal regulators 37 39 7 11 4 1 0 77 16 308
2014 Compliance, inspection and enforcement 35 34 13 9 8 1 0 70 17 425
2014 Communications or public affairs 47 25 8 16 4 0 0 71 20 120
2014 Access to information and privacy 38 56 6 0 0 0 0 94 0 15
2014 Security 23 42 19 8 9 0 0 65 17 93
2014 Science and technology 31 38 15 10 6 0 0 69 16 1087
2014 Library services 54 14 7 16 0 8 0 75 17 12
2014 Legal services 47 8 0 10 35 0 0 55 45 10
2014 Administration and operations 41 35 11 8 4 1 0 76 13 940
2014 Human resources 43 36 9 6 4 2 0 80 11 260
2014 Financial management 45 29 12 9 3 0 1 75 12 200
2014 Procurement 36 44 7 7 6 0 0 80 14 42
2014 Real property 34 36 13 11 6 0 0 71 17 163
2014 Materiel management 25 41 20 9 6 0 0 66 14 74
2014 Information management 35 40 14 6 5 0 0 76 11 123
2014 Information technology 32 36 16 11 5 0 0 68 15 197
2014 Internal audit 11 36 23 19 11 0 0 47 30 17
2014 Evaluation 38 43 11 8 0 0 0 81 8 18
2014 Other services to the public 33 37 14 9 7 0 0 70 16 546
2014 None of the above 33 35 13 10 8 0 0 69 18 847

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 36 18 9 17 4 4 53 28 18
2018 Federal regulators 23 32 17 17 4 3 4 59 23 149
2018 Compliance, inspection and enforcement 21 33 21 12 5 2 6 59 18 137
2018 Communications or public affairs 30 30 16 14 4 4 2 63 20 45
2018 Security 15 54 25 0 6 0 0 69 6 22
2018 Science and technology 13 30 22 16 6 3 9 50 25 378
2018 Administration and operations 26 36 17 11 3 3 4 67 15 272
2018 Human resources 31 32 17 9 3 3 5 68 13 84
2018 Financial management 20 36 22 3 6 5 8 64 11 61
2018 Procurement 0 38 31 15 0 16 0 45 18 12
2018 Real property 29 44 5 7 4 3 9 82 13 66
2018 Materiel management 15 30 14 17 14 7 4 49 35 24
2018 Information management 11 59 5 22 0 0 4 73 22 25
2018 Information technology 21 36 20 9 4 6 3 63 15 66
2018 Internal audit 34 34 7 9 9 9 0 73 19 12
2018 Evaluation 30 34 18 9 0 9 0 70 10 11
2018 Data sciences 6 51 18 13 5 4 2 61 19 36
2018 Policy 16 39 19 5 5 5 11 65 12 82
2018 Project management 20 37 18 11 6 4 5 62 18 122
2018 Other services to the public 15 34 21 20 7 1 1 51 28 204
2018 None of the above 16 35 20 18 10 1 0 52 28 246
2017 Client contact centre 22 61 5 8 0 0 3 86 8 18
2017 Federal regulators 20 30 22 15 5 3 7 54 22 115
2017 Compliance, inspection and enforcement 18 37 19 11 10 1 3 58 22 134
2017 Communications or public affairs 30 28 15 15 4 8 0 64 20 44
2017 Security 42 6 34 18 0 0 0 48 18 12
2017 Science and technology 11 34 18 11 13 5 8 52 28 344
2017 Administration and operations 22 33 12 21 5 4 3 59 28 201
2017 Human resources 28 32 20 13 2 0 6 63 15 63
2017 Financial management 21 34 19 4 7 0 15 65 13 71
2017 Real property 29 34 19 3 8 3 3 67 12 48
2017 Materiel management 13 55 11 9 3 0 9 75 13 25
2017 Information management 25 31 10 20 10 0 4 58 32 20
2017 Information technology 15 34 13 21 6 8 4 55 30 53
2017 Data sciences 16 24 18 18 4 8 12 50 28 24
2017 Policy 22 39 18 8 0 6 7 70 9 83
2017 Project management 20 38 16 9 2 4 10 68 13 106
2017 Other services to the public 21 31 13 25 7 2 1 53 33 120
2017 None of the above 14 34 22 12 13 2 2 51 26 188
2014 Client contact centre 7 45 24 2 16 2 3 55 20 25
2014 Federal regulators 21 36 13 13 8 5 4 62 23 139
2014 Compliance, inspection and enforcement 15 38 15 14 9 3 5 58 25 175
2014 Communications or public affairs 39 42 8 0 4 4 4 88 4 23
2014 Security 16 42 15 21 4 0 2 60 25 26
2014 Science and technology 13 37 19 10 9 4 9 57 21 366
2014 Administration and operations 24 33 13 13 9 2 6 63 23 281
2014 Human resources 38 39 5 10 0 1 6 84 11 76
2014 Financial management 26 31 16 13 1 4 9 65 17 74
2014 Procurement 45 10 9 27 0 0 9 60 30 11
2014 Real property 23 36 18 7 10 3 3 62 18 62
2014 Materiel management 21 44 9 15 8 0 3 67 24 28
2014 Information management 24 43 12 9 6 0 6 71 16 32
2014 Information technology 9 40 20 19 7 0 5 51 27 43
2014 Other services to the public 15 39 17 15 10 1 2 56 26 207
2014 None of the above 15 34 22 14 8 3 3 52 24 276

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 41 13 19 10 0 0 59 28 99
2018 Federal regulators 24 52 7 14 2 0 0 77 16 296
2018 Compliance, inspection and enforcement 25 52 9 10 3 1 0 78 14 375
2018 Communications or public affairs 17 59 7 11 6 1 1 76 16 150
2018 Access to information and privacy 65 31 0 0 0 5 0 100 0 23
2018 Security 22 49 17 9 3 0 0 71 11 114
2018 Science and technology 27 49 10 11 3 0 1 76 14 1177
2018 Library services 65 35 0 0 0 0 0 100 0 13
2018 Administration and operations 24 45 10 15 5 0 0 69 21 974
2018 Human resources 33 42 9 12 4 0 0 75 17 314
2018 Financial management 27 45 9 15 3 0 0 73 18 230
2018 Procurement 29 36 18 10 6 0 0 65 16 42
2018 Real property 29 50 5 11 5 1 0 79 16 178
2018 Materiel management 38 37 11 7 8 0 0 74 15 69
2018 Information management 25 44 9 12 9 0 0 70 22 126
2018 Information technology 27 44 10 11 7 1 1 72 18 257
2018 Internal audit 47 23 21 7 0 3 0 72 7 29
2018 Evaluation 35 54 3 8 0 0 0 89 8 35
2018 Data sciences 22 55 12 9 1 0 1 78 11 136
2018 Policy 23 48 10 14 5 1 0 72 18 276
2018 Project management 24 49 9 14 3 0 0 74 17 399
2018 Other services to the public 18 47 9 17 9 0 0 65 26 626
2018 None of the above 22 43 11 17 7 0 0 65 24 742
2017 Client contact centre 33 45 8 8 7 0 0 78 15 76
2017 Federal regulators 27 44 5 17 7 0 0 71 24 250
2017 Compliance, inspection and enforcement 30 44 9 14 4 0 0 73 18 362
2017 Communications or public affairs 26 42 15 12 4 1 0 69 16 149
2017 Access to information and privacy 73 20 0 7 0 0 0 93 7 20
2017 Security 15 54 18 10 3 0 0 69 13 72
2017 Science and technology 33 42 10 10 5 0 1 75 15 1135
2017 Library services 30 51 19 0 0 0 0 81 0 12
2017 Legal services 29 40 0 24 7 0 0 69 31 13
2017 Administration and operations 26 35 10 16 11 0 0 62 28 821
2017 Human resources 28 36 18 15 3 1 0 64 18 248
2017 Financial management 30 42 9 11 7 0 0 72 19 215
2017 Procurement 16 24 11 12 38 0 0 39 50 37
2017 Real property 33 35 14 9 7 0 1 69 17 140
2017 Materiel management 37 38 7 9 9 0 0 75 18 60
2017 Information management 20 44 15 11 9 0 0 65 21 104
2017 Information technology 25 34 11 16 13 0 0 60 29 214
2017 Internal audit 61 26 13 0 0 0 0 87 0 15
2017 Evaluation 31 25 21 5 18 0 0 56 23 24
2017 Data sciences 31 35 8 13 8 0 4 69 22 108
2017 Policy 24 40 16 16 3 0 0 65 19 238
2017 Project management 26 44 13 13 4 0 1 70 17 328
2017 Other services to the public 19 37 11 17 16 0 0 56 33 336
2017 None of the above 20 31 11 22 16 0 0 51 38 630
2014 Client contact centre 11 38 22 21 8 0 0 49 29 101
2014 Federal regulators 19 39 11 23 9 0 0 58 31 308
2014 Compliance, inspection and enforcement 18 39 9 23 12 0 0 57 35 423
2014 Communications or public affairs 30 38 14 16 2 0 0 69 18 120
2014 Access to information and privacy 44 29 6 21 0 0 0 73 21 15
2014 Security 23 35 7 17 18 0 0 58 35 91
2014 Science and technology 18 41 14 18 9 0 1 59 26 1083
2014 Library services 29 33 16 23 0 0 0 61 23 12
2014 Legal services 16 35 0 29 19 0 0 51 49 10
2014 Administration and operations 20 36 15 18 10 0 1 56 28 941
2014 Human resources 29 42 12 12 5 0 0 71 17 260
2014 Financial management 23 37 12 17 10 0 0 61 27 200
2014 Procurement 15 37 16 19 13 0 0 52 32 42
2014 Real property 24 40 9 18 8 0 0 65 26 163
2014 Materiel management 19 31 7 19 24 0 0 50 43 74
2014 Information management 23 42 14 11 8 1 1 66 19 123
2014 Information technology 12 34 15 20 19 0 0 46 40 197
2014 Internal audit 29 41 23 7 0 0 0 70 7 17
2014 Evaluation 38 51 0 6 5 0 0 89 11 18
2014 Other services to the public 16 39 9 21 15 0 0 54 36 547
2014 None of the above 18 30 15 20 16 0 1 48 37 847

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 45 13 3 4 0 0 80 7 99
2018 Federal regulators 44 43 5 6 3 0 0 87 8 296
2018 Compliance, inspection and enforcement 52 36 7 5 0 0 0 88 5 373
2018 Communications or public affairs 52 34 4 7 2 1 0 87 9 152
2018 Access to information and privacy 34 52 0 5 4 5 0 90 10 23
2018 Security 45 36 12 7 0 0 0 81 7 115
2018 Science and technology 52 38 5 3 1 0 0 91 4 1178
2018 Library services 71 19 0 10 0 0 0 90 10 13
2018 Administration and operations 38 39 12 7 3 0 0 77 11 970
2018 Human resources 52 34 7 4 3 0 0 86 7 312
2018 Financial management 34 44 13 7 2 0 0 78 9 230
2018 Procurement 38 46 10 2 3 0 0 84 6 42
2018 Real property 47 37 9 5 2 0 0 85 7 177
2018 Materiel management 45 36 9 5 4 0 0 81 10 69
2018 Information management 36 42 9 8 4 1 0 79 12 126
2018 Information technology 38 44 8 5 4 0 0 83 9 257
2018 Internal audit 47 37 3 7 3 3 0 86 10 29
2018 Evaluation 48 47 0 5 0 0 0 95 5 35
2018 Data sciences 42 46 4 7 1 0 0 88 7 136
2018 Policy 45 40 7 7 2 0 0 85 8 275
2018 Project management 47 38 8 5 1 0 0 87 5 398
2018 Other services to the public 50 37 8 5 1 0 0 87 5 627
2018 None of the above 49 39 7 4 1 0 0 88 5 743
2017 Client contact centre 35 51 8 4 2 0 0 86 6 76
2017 Federal regulators 50 42 3 4 1 0 0 91 6 250
2017 Compliance, inspection and enforcement 54 36 6 4 1 0 0 90 4 363
2017 Communications or public affairs 46 40 9 2 2 1 0 87 4 150
2017 Access to information and privacy 43 41 16 0 0 0 0 84 0 20
2017 Security 43 49 3 3 2 0 0 91 5 72
2017 Science and technology 60 31 5 3 1 0 0 92 4 1133
2017 Library services 62 24 14 0 0 0 0 86 0 12
2017 Legal services 67 17 0 8 8 0 0 83 17 13
2017 Administration and operations 41 38 11 7 4 0 0 79 10 817
2017 Human resources 47 37 9 5 2 0 0 84 7 248
2017 Financial management 37 43 8 8 3 0 0 81 11 214
2017 Procurement 28 55 10 7 0 0 0 83 7 37
2017 Real property 43 39 13 4 2 0 0 81 6 139
2017 Materiel management 41 44 8 0 6 0 0 85 6 60
2017 Information management 27 48 15 7 3 0 0 75 9 103
2017 Information technology 42 34 10 8 5 0 0 76 14 214
2017 Internal audit 27 39 20 13 0 0 0 66 13 15
2017 Evaluation 53 28 9 11 0 0 0 80 11 24
2017 Data sciences 45 36 9 8 3 0 0 81 10 107
2017 Policy 50 36 7 6 2 0 0 85 8 238
2017 Project management 51 36 8 2 3 0 0 87 5 327
2017 Other services to the public 59 30 5 3 3 0 0 90 6 336
2017 None of the above 52 38 5 2 2 0 0 90 5 631
2014 Client contact centre 25 49 9 14 3 0 0 74 17 101
2014 Federal regulators 48 37 5 7 3 0 0 85 10 307
2014 Compliance, inspection and enforcement 52 35 8 3 3 0 0 86 6 424
2014 Communications or public affairs 42 43 6 7 1 1 1 86 8 120
2014 Access to information and privacy 13 54 25 8 0 0 0 67 8 15
2014 Security 37 47 12 4 1 0 0 84 4 91
2014 Science and technology 49 40 6 4 1 0 0 88 6 1086
2014 Library services 23 53 8 9 7 0 0 75 16 12
2014 Legal services 55 18 0 27 0 0 0 73 27 10
2014 Administration and operations 38 39 11 7 4 1 1 78 11 941
2014 Human resources 45 39 8 5 4 0 0 84 9 260
2014 Financial management 34 44 8 10 4 0 0 78 15 200
2014 Procurement 23 44 16 6 11 0 0 68 16 42
2014 Real property 43 40 11 4 2 0 0 83 6 163
2014 Materiel management 40 37 18 3 2 0 0 77 5 74
2014 Information management 37 41 14 6 2 0 0 78 8 123
2014 Information technology 34 40 15 6 5 0 0 74 11 195
2014 Internal audit 24 46 12 19 0 0 0 70 19 17
2014 Evaluation 59 22 19 0 0 0 0 81 0 18
2014 Other services to the public 51 35 10 2 2 0 0 86 4 547
2014 None of the above 44 38 9 4 4 0 1 83 8 845

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 42 7 8 3 0 0 81 12 96
2018 Federal regulators 44 43 6 5 1 0 0 87 7 296
2018 Compliance, inspection and enforcement 55 35 5 4 1 0 0 90 5 371
2018 Communications or public affairs 58 31 3 5 2 1 0 90 7 151
2018 Access to information and privacy 47 34 9 5 0 5 0 86 5 23
2018 Security 44 47 5 2 1 0 0 92 3 114
2018 Science and technology 54 37 5 3 1 0 0 91 4 1167
2018 Library services 75 25 0 0 0 0 0 100 0 13
2018 Administration and operations 44 39 7 6 3 0 0 83 10 962
2018 Human resources 56 34 4 4 2 0 0 90 6 312
2018 Financial management 42 41 11 5 2 0 0 83 7 228
2018 Procurement 43 39 10 6 2 0 0 82 8 42
2018 Real property 54 35 8 3 1 0 0 88 4 177
2018 Materiel management 42 42 4 10 3 0 0 84 13 69
2018 Information management 44 36 10 5 5 0 1 81 9 127
2018 Information technology 40 43 9 3 4 0 0 84 7 256
2018 Internal audit 57 31 7 3 0 3 0 90 3 29
2018 Evaluation 50 47 0 2 0 0 0 98 2 35
2018 Data sciences 51 38 6 4 1 0 0 90 5 135
2018 Policy 44 44 6 5 1 0 0 88 6 276
2018 Project management 48 39 7 4 1 0 0 87 5 398
2018 Other services to the public 53 37 4 4 2 0 0 90 7 625
2018 None of the above 51 38 7 2 2 0 0 89 4 740
2017 Client contact centre 49 37 7 5 1 1 0 88 6 76
2017 Federal regulators 52 41 2 5 0 0 0 93 5 249
2017 Compliance, inspection and enforcement 56 33 3 7 1 0 0 89 8 363
2017 Communications or public affairs 57 31 5 5 1 1 0 88 6 150
2017 Access to information and privacy 53 37 5 0 6 0 0 90 6 20
2017 Security 74 19 6 0 2 0 0 93 2 72
2017 Science and technology 61 32 3 3 1 0 0 93 4 1133
2017 Library services 56 37 0 7 0 0 0 93 7 12
2017 Legal services 57 18 8 8 8 0 0 75 17 13
2017 Administration and operations 46 37 9 5 3 0 0 82 8 814
2017 Human resources 55 35 6 3 2 0 0 90 4 247
2017 Financial management 49 34 6 6 5 0 0 83 11 214
2017 Procurement 28 59 4 7 2 0 0 87 9 37
2017 Real property 54 31 8 6 1 0 0 85 7 139
2017 Materiel management 58 28 7 3 5 0 0 85 8 60
2017 Information management 34 47 10 6 4 0 0 80 10 103
2017 Information technology 43 36 8 7 6 0 0 79 13 214
2017 Internal audit 40 46 0 13 0 0 0 87 13 15
2017 Evaluation 56 33 11 0 0 0 0 89 0 24
2017 Data sciences 47 40 4 5 3 0 0 87 8 107
2017 Policy 57 33 5 4 1 0 0 89 6 238
2017 Project management 56 36 4 3 2 0 0 91 5 327
2017 Other services to the public 62 31 3 2 2 0 0 92 5 336
2017 None of the above 56 31 6 4 2 0 1 88 6 630
2014 Client contact centre 31 42 16 8 2 0 0 73 11 101
2014 Federal regulators 50 34 6 7 2 0 0 84 10 307
2014 Compliance, inspection and enforcement 56 33 5 3 2 0 0 89 6 424
2014 Communications or public affairs 49 41 2 6 1 0 1 90 8 120
2014 Access to information and privacy 31 42 19 8 0 0 0 73 8 15
2014 Security 49 29 15 2 6 0 0 78 7 91
2014 Science and technology 50 39 5 4 2 0 0 88 6 1083
2014 Library services 41 42 8 8 0 0 0 83 8 12
2014 Legal services 55 27 8 10 0 0 0 82 10 10
2014 Administration and operations 44 38 8 7 3 0 0 82 10 940
2014 Human resources 48 39 6 3 3 0 0 87 7 260
2014 Financial management 43 39 7 6 4 0 0 82 11 200
2014 Procurement 28 42 14 9 7 0 0 70 16 42
2014 Real property 49 37 9 4 2 0 0 85 6 163
2014 Materiel management 40 44 11 2 2 0 0 84 4 74
2014 Information management 43 42 7 5 3 0 0 85 8 123
2014 Information technology 38 40 11 8 3 0 0 78 11 196
2014 Internal audit 29 46 17 7 0 0 0 76 7 17
2014 Evaluation 71 10 8 11 0 0 0 81 11 18
2014 Other services to the public 56 35 5 3 2 0 0 91 5 546
2014 None of the above 48 38 6 4 3 0 1 86 7 846

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 42 22 11 14 1 0 53 25 101
2018 Federal regulators 20 38 15 19 8 0 0 59 27 297
2018 Compliance, inspection and enforcement 18 34 18 15 13 2 0 53 28 375
2018 Communications or public affairs 13 37 20 18 9 4 0 52 27 151
2018 Access to information and privacy 56 35 4 0 0 5 0 95 0 23
2018 Security 17 38 16 14 13 2 0 56 28 112
2018 Science and technology 19 34 20 16 9 2 0 54 25 1180
2018 Library services 51 35 4 10 0 0 0 86 10 13
2018 Administration and operations 26 34 18 13 7 2 0 62 20 969
2018 Human resources 32 38 10 12 6 1 0 71 19 316
2018 Financial management 25 39 17 11 5 2 0 65 17 229
2018 Procurement 21 28 27 17 4 3 0 51 22 42
2018 Real property 28 37 21 9 5 1 0 65 14 178
2018 Materiel management 27 35 15 10 6 7 0 67 17 69
2018 Information management 24 34 11 16 13 2 0 59 29 125
2018 Information technology 17 39 20 12 10 2 0 58 22 258
2018 Internal audit 36 31 23 10 0 0 0 67 10 29
2018 Evaluation 38 36 20 6 0 0 0 74 6 35
2018 Data sciences 14 45 19 16 6 1 0 60 21 137
2018 Policy 26 40 13 14 6 2 0 66 20 275
2018 Project management 22 40 15 13 8 2 1 64 21 400
2018 Other services to the public 13 32 19 18 16 2 0 46 35 623
2018 None of the above 15 36 19 17 10 3 0 53 28 748
2017 Client contact centre 26 33 24 7 6 4 0 62 14 76
2017 Federal regulators 25 37 14 13 11 1 0 63 24 250
2017 Compliance, inspection and enforcement 20 35 15 18 10 2 0 56 29 364
2017 Communications or public affairs 26 34 19 13 4 4 0 63 18 150
2017 Access to information and privacy 59 25 10 7 0 0 0 83 7 20
2017 Security 30 33 22 4 9 2 1 64 13 72
2017 Science and technology 22 36 18 13 9 2 1 60 22 1133
2017 Library services 21 65 0 14 0 0 0 86 14 12
2017 Legal services 30 25 7 24 8 7 0 58 34 13
2017 Administration and operations 26 36 14 10 9 3 0 65 20 821
2017 Human resources 30 40 9 11 5 5 0 74 16 248
2017 Financial management 33 38 13 10 4 2 1 73 14 214
2017 Procurement 19 45 14 16 4 2 0 65 20 37
2017 Real property 33 34 14 9 7 2 1 69 17 139
2017 Materiel management 29 37 8 10 11 5 0 70 22 60
2017 Information management 20 39 15 14 6 5 0 62 22 104
2017 Information technology 23 29 14 15 15 3 0 54 31 212
2017 Internal audit 40 40 13 7 0 0 0 80 7 15
2017 Evaluation 35 24 11 21 5 3 0 61 27 24
2017 Data sciences 28 29 21 13 7 3 0 58 21 108
2017 Policy 22 37 17 14 4 5 0 63 19 237
2017 Project management 29 39 14 10 5 3 0 69 16 327
2017 Other services to the public 14 29 22 19 15 0 0 43 35 336
2017 None of the above 18 29 17 19 15 1 1 48 35 628
2014 Client contact centre 9 30 31 16 13 1 1 39 29 101
2014 Federal regulators 16 36 15 18 12 2 0 53 31 308
2014 Compliance, inspection and enforcement 13 29 18 20 18 1 0 44 38 424
2014 Communications or public affairs 21 37 12 18 10 1 1 59 29 120
2014 Access to information and privacy 32 41 13 6 8 0 0 73 14 15
2014 Security 15 30 24 19 12 1 0 45 31 93
2014 Science and technology 13 32 18 20 16 1 0 46 36 1085
2014 Library services 20 33 24 23 0 0 0 53 23 12
2014 Legal services 37 43 0 19 0 0 0 81 19 10
2014 Administration and operations 21 32 16 16 10 3 1 55 27 942
2014 Human resources 25 38 13 13 8 3 0 65 21 260
2014 Financial management 24 31 20 17 8 1 0 55 25 200
2014 Procurement 6 44 20 16 8 5 0 53 26 42
2014 Real property 17 36 25 13 8 1 0 54 21 162
2014 Materiel management 13 26 15 20 20 6 0 42 42 74
2014 Information management 21 39 18 11 9 1 1 61 20 123
2014 Information technology 13 28 19 18 19 2 0 43 38 196
2014 Internal audit 29 24 17 12 18 0 0 53 30 17
2014 Evaluation 33 22 22 13 0 10 0 60 14 18
2014 Other services to the public 13 28 18 21 17 1 0 42 39 547
2014 None of the above 14 28 18 18 19 2 1 44 37 847

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 29 25 15 12 5 1 45 29 100
2018 Federal regulators 25 30 14 19 10 1 1 56 30 297
2018 Compliance, inspection and enforcement 26 32 13 12 16 1 0 58 28 376
2018 Communications or public affairs 22 25 20 17 12 2 2 49 30 151
2018 Access to information and privacy 56 26 9 4 0 5 0 86 4 23
2018 Security 14 42 13 12 15 2 2 59 28 114
2018 Science and technology 20 31 16 15 15 2 1 53 31 1177
2018 Library services 50 25 19 0 0 0 5 79 0 13
2018 Administration and operations 26 32 16 13 11 1 2 59 25 970
2018 Human resources 33 35 9 11 10 1 2 69 21 315
2018 Financial management 26 34 14 14 10 2 1 61 24 230
2018 Procurement 24 29 20 9 17 2 0 54 26 42
2018 Real property 26 34 17 12 9 0 2 61 21 178
2018 Materiel management 29 27 13 7 20 1 2 58 28 68
2018 Information management 22 26 11 21 16 2 3 50 39 128
2018 Information technology 19 31 14 18 14 3 1 52 33 256
2018 Internal audit 31 34 7 21 7 0 0 65 28 29
2018 Evaluation 37 32 20 5 0 3 3 73 6 35
2018 Data sciences 16 34 17 15 14 1 2 52 30 136
2018 Policy 30 35 12 13 6 2 0 67 20 273
2018 Project management 20 35 14 15 13 2 2 57 29 398
2018 Other services to the public 21 36 16 14 12 1 0 58 26 626
2018 None of the above 18 39 16 12 11 2 2 59 24 751
2017 Client contact centre 18 37 19 13 10 2 1 57 24 76
2017 Federal regulators 23 32 13 17 14 1 0 56 32 249
2017 Compliance, inspection and enforcement 24 35 13 11 15 1 1 61 26 363
2017 Communications or public affairs 23 34 17 12 10 3 1 60 23 149
2017 Access to information and privacy 64 10 10 10 7 0 0 74 17 20
2017 Security 28 30 17 10 10 3 3 61 20 72
2017 Science and technology 22 28 15 14 16 2 2 53 31 1135
2017 Library services 21 14 35 0 14 7 9 42 17 12
2017 Legal services 17 15 15 31 15 7 0 34 50 13
2017 Administration and operations 26 33 11 14 12 3 1 61 27 816
2017 Human resources 32 32 10 10 9 3 3 69 20 247
2017 Financial management 29 32 16 8 11 1 3 63 20 214
2017 Procurement 16 44 9 12 15 4 0 63 28 37
2017 Real property 25 26 18 15 11 3 3 54 27 139
2017 Materiel management 24 30 17 8 15 2 2 57 25 60
2017 Information management 20 19 19 18 18 3 3 41 38 104
2017 Information technology 19 22 13 14 28 2 2 43 43 214
2017 Internal audit 41 33 7 13 0 7 0 79 14 15
2017 Evaluation 31 28 4 21 9 7 0 64 32 24
2017 Data sciences 23 23 14 13 20 5 2 49 36 108
2017 Policy 27 32 15 16 6 4 0 61 23 237
2017 Project management 29 34 12 11 11 1 3 66 22 327
2017 Other services to the public 26 33 14 11 14 1 0 60 26 335
2017 None of the above 20 34 13 17 13 1 2 55 31 629
2014 Client contact centre 4 36 26 11 19 1 4 42 31 101
2014 Federal regulators 18 28 12 20 21 1 1 47 41 308
2014 Compliance, inspection and enforcement 18 32 12 15 20 1 1 52 36 424
2014 Communications or public affairs 13 36 14 21 12 1 3 51 34 120
2014 Access to information and privacy 26 41 6 13 14 0 0 67 27 15
2014 Security 10 37 15 18 16 3 1 49 35 93
2014 Science and technology 13 27 15 20 23 1 2 41 44 1087
2014 Library services 0 32 25 26 17 0 0 32 43 12
2014 Legal services 32 16 0 10 25 10 8 58 42 10
2014 Administration and operations 19 26 17 15 18 1 4 48 35 941
2014 Human resources 19 30 11 21 14 2 2 51 37 260
2014 Financial management 22 25 13 16 18 3 3 50 36 200
2014 Procurement 18 27 18 14 23 0 0 45 37 42
2014 Real property 14 29 19 20 12 3 3 46 34 163
2014 Materiel management 10 37 14 13 21 5 0 49 36 74
2014 Information management 8 32 16 17 19 3 4 44 39 123
2014 Information technology 12 20 16 18 30 2 2 33 50 196
2014 Internal audit 23 17 35 0 24 0 0 41 24 17
2014 Evaluation 17 32 17 24 5 5 0 51 31 18
2014 Other services to the public 22 31 15 14 16 0 2 54 31 547
2014 None of the above 16 28 18 13 20 2 3 47 35 848

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 45 14 8 8 1 0 70 17 98
2018 Federal regulators 27 45 11 10 7 0 0 72 17 295
2018 Compliance, inspection and enforcement 22 40 15 15 8 0 0 62 23 375
2018 Communications or public affairs 26 39 10 14 10 1 0 66 24 150
2018 Access to information and privacy 56 31 9 0 0 5 0 91 0 23
2018 Security 30 40 15 7 8 1 0 70 15 114
2018 Science and technology 30 43 13 9 4 1 0 74 13 1174
2018 Library services 46 38 6 10 0 0 0 85 10 13
2018 Administration and operations 34 40 11 9 5 0 0 74 15 972
2018 Human resources 40 39 11 8 3 0 0 78 11 315
2018 Financial management 28 43 15 8 6 0 0 71 14 228
2018 Procurement 27 44 18 12 0 0 0 71 12 42
2018 Real property 39 38 10 10 3 0 0 77 13 176
2018 Materiel management 28 43 12 9 6 3 0 73 15 69
2018 Information management 26 39 14 16 5 0 0 65 21 128
2018 Information technology 32 41 12 10 4 1 0 73 15 256
2018 Internal audit 57 20 7 10 3 3 0 78 14 28
2018 Evaluation 38 47 9 4 0 3 0 87 4 35
2018 Data sciences 25 51 12 9 3 0 0 76 12 136
2018 Policy 33 45 12 7 3 0 0 78 10 273
2018 Project management 34 43 10 9 4 0 0 77 13 397
2018 Other services to the public 24 37 17 13 9 0 0 61 22 621
2018 None of the above 22 46 14 9 9 1 1 68 18 743
2017 Client contact centre 35 27 16 13 10 0 0 62 23 76
2017 Federal regulators 28 45 11 10 6 1 0 73 16 249
2017 Compliance, inspection and enforcement 27 40 10 13 9 0 0 67 23 363
2017 Communications or public affairs 31 39 14 10 5 1 0 71 15 149
2017 Access to information and privacy 43 45 12 0 0 0 0 88 0 20
2017 Security 44 31 7 15 3 2 0 76 18 72
2017 Science and technology 34 44 9 8 5 0 0 78 13 1132
2017 Library services 49 44 0 7 0 0 0 93 7 12
2017 Legal services 28 25 7 0 40 0 0 53 40 13
2017 Administration and operations 30 44 12 10 4 0 0 74 14 818
2017 Human resources 36 36 16 9 3 0 0 72 12 248
2017 Financial management 35 41 12 8 3 0 0 76 11 213
2017 Procurement 20 49 20 8 2 2 0 70 10 36
2017 Real property 34 43 6 13 4 0 0 77 17 140
2017 Materiel management 45 32 12 5 6 0 0 77 11 60
2017 Information management 21 42 17 15 5 0 0 63 20 104
2017 Information technology 33 34 9 14 10 0 0 66 25 214
2017 Internal audit 60 27 13 0 0 0 0 87 0 15
2017 Evaluation 35 35 0 9 21 0 0 70 30 24
2017 Data sciences 29 41 13 13 4 0 0 70 17 108
2017 Policy 32 46 10 7 3 1 0 79 10 237
2017 Project management 39 44 8 6 3 1 0 83 9 324
2017 Other services to the public 26 43 9 14 8 0 0 69 22 334
2017 None of the above 24 43 11 10 10 0 2 68 21 625
2014 Client contact centre 11 49 20 11 9 0 0 61 20 101
2014 Federal regulators 22 43 6 17 11 0 0 66 28 308
2014 Compliance, inspection and enforcement 16 40 12 18 13 0 0 57 31 423
2014 Communications or public affairs 23 44 6 18 9 0 1 67 27 120
2014 Access to information and privacy 19 44 14 16 6 0 0 63 22 15
2014 Security 20 48 15 7 10 0 0 68 17 91
2014 Science and technology 21 44 15 13 7 0 0 65 20 1085
2014 Library services 18 33 16 16 17 0 0 51 33 12
2014 Legal services 26 25 0 10 18 0 21 65 35 10
2014 Administration and operations 24 41 13 13 7 0 1 66 21 941
2014 Human resources 26 48 9 13 4 0 0 74 17 260
2014 Financial management 25 39 17 11 6 0 1 66 18 200
2014 Procurement 19 42 12 18 9 0 0 61 27 42
2014 Real property 27 38 11 19 5 0 0 65 24 162
2014 Materiel management 16 36 13 21 14 0 0 52 35 74
2014 Information management 13 53 15 10 8 0 0 66 18 123
2014 Information technology 14 34 18 18 15 0 0 48 34 197
2014 Internal audit 29 35 12 13 11 0 0 64 24 17
2014 Evaluation 32 44 6 8 11 0 0 75 19 18
2014 Other services to the public 24 43 13 12 9 0 0 67 20 543
2014 None of the above 22 38 15 11 12 0 1 61 24 847

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 44 19 10 5 0 1 65 16 98
2018 Federal regulators 32 36 12 13 6 0 0 68 19 297
2018 Compliance, inspection and enforcement 28 41 16 8 7 0 0 69 16 373
2018 Communications or public affairs 33 36 13 11 6 1 0 69 17 152
2018 Access to information and privacy 65 31 0 0 0 5 0 100 0 23
2018 Security 30 38 19 6 7 0 0 68 12 115
2018 Science and technology 37 37 15 7 3 0 0 74 10 1175
2018 Library services 50 35 6 10 0 0 0 85 10 13
2018 Administration and operations 37 36 15 8 4 0 0 74 12 966
2018 Human resources 48 35 8 6 3 0 0 83 9 316
2018 Financial management 36 38 16 5 4 1 0 75 9 230
2018 Procurement 19 47 23 11 0 0 0 66 11 42
2018 Real property 45 35 9 7 4 0 0 80 12 176
2018 Materiel management 40 32 12 9 7 0 0 72 16 69
2018 Information management 38 28 15 13 5 0 0 66 19 128
2018 Information technology 35 40 13 8 5 0 0 74 13 255
2018 Internal audit 50 24 3 14 9 0 0 74 23 29
2018 Evaluation 46 41 9 4 0 0 0 87 4 35
2018 Data sciences 36 47 10 2 5 0 0 82 7 137
2018 Policy 39 38 11 6 6 0 0 77 12 269
2018 Project management 39 38 10 9 3 0 1 78 12 396
2018 Other services to the public 26 39 16 11 6 0 0 66 18 622
2018 None of the above 29 39 19 6 5 1 0 69 12 739
2017 Client contact centre 32 40 16 8 5 0 0 72 12 76
2017 Federal regulators 31 36 14 12 7 0 0 67 19 249
2017 Compliance, inspection and enforcement 35 31 15 9 10 0 0 66 19 363
2017 Communications or public affairs 36 32 17 11 3 0 0 68 14 150
2017 Access to information and privacy 63 21 12 5 0 0 0 83 5 20
2017 Security 43 36 7 10 2 2 0 81 12 72
2017 Science and technology 41 34 13 7 5 0 0 75 12 1135
2017 Library services 63 30 0 7 0 0 0 93 7 12
2017 Legal services 53 0 7 0 40 0 0 53 40 13
2017 Administration and operations 36 41 12 7 3 0 0 78 10 817
2017 Human resources 41 34 16 7 2 0 0 75 9 247
2017 Financial management 41 39 12 5 3 0 0 80 8 213
2017 Procurement 20 18 41 19 2 0 0 39 21 36
2017 Real property 41 43 8 4 4 0 0 84 8 140
2017 Materiel management 32 46 11 2 9 0 0 78 11 60
2017 Information management 30 37 19 10 4 0 0 66 15 105
2017 Information technology 34 33 14 9 10 0 0 67 19 214
2017 Internal audit 54 33 0 13 0 0 0 87 13 15
2017 Evaluation 38 28 12 4 18 0 0 66 21 24
2017 Data sciences 40 26 17 10 6 1 0 67 16 108
2017 Policy 43 36 13 4 4 0 0 79 8 237
2017 Project management 47 34 9 7 3 0 1 81 10 323
2017 Other services to the public 30 39 15 11 4 0 0 70 16 334
2017 None of the above 29 36 14 13 7 0 1 65 21 627
2014 Client contact centre 11 51 21 12 4 0 0 63 16 101
2014 Federal regulators 25 37 12 14 11 0 1 62 26 308
2014 Compliance, inspection and enforcement 19 37 17 14 13 0 0 56 27 424
2014 Communications or public affairs 32 36 11 12 9 0 1 68 20 120
2014 Access to information and privacy 38 43 13 6 0 0 0 81 6 15
2014 Security 25 35 17 11 12 0 0 59 23 91
2014 Science and technology 29 38 14 11 7 0 0 68 18 1086
2014 Library services 36 32 25 0 7 0 0 68 7 12
2014 Legal services 48 16 0 19 18 0 0 63 37 10
2014 Administration and operations 30 39 15 10 6 0 0 70 15 941
2014 Human resources 33 45 12 7 3 0 0 78 10 260
2014 Financial management 30 38 16 11 5 0 1 68 16 200
2014 Procurement 19 48 16 7 9 0 0 67 16 42
2014 Real property 36 36 13 11 5 0 1 72 15 163
2014 Materiel management 17 34 24 14 10 0 0 51 25 74
2014 Information management 23 49 13 8 6 0 0 72 15 123
2014 Information technology 19 34 19 15 12 0 0 54 27 197
2014 Internal audit 41 29 11 13 6 0 0 70 19 17
2014 Evaluation 33 37 19 11 0 0 0 70 11 18
2014 Other services to the public 28 38 17 10 8 0 0 66 18 546
2014 None of the above 27 34 18 10 10 0 0 61 20 845

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 43 16 20 4 0 0 61 24 99
2018 Federal regulators 27 40 16 11 7 0 0 67 18 295
2018 Compliance, inspection and enforcement 23 37 17 12 10 0 0 61 22 376
2018 Communications or public affairs 31 37 16 10 6 0 0 68 16 151
2018 Access to information and privacy 69 26 0 0 0 5 0 100 0 23
2018 Security 29 33 22 10 5 2 0 63 15 115
2018 Science and technology 25 40 18 11 4 1 0 66 15 1178
2018 Library services 75 25 0 0 0 0 0 100 0 13
2018 Administration and operations 35 36 14 10 5 0 0 71 15 971
2018 Human resources 43 39 9 6 3 0 0 82 9 315
2018 Financial management 30 43 14 9 4 0 0 73 13 229
2018 Procurement 20 37 26 14 4 0 0 57 18 42
2018 Real property 44 29 16 8 2 1 0 73 11 176
2018 Materiel management 38 38 7 10 7 0 0 76 17 69
2018 Information management 28 33 21 11 7 0 0 61 18 127
2018 Information technology 28 41 14 10 6 0 0 70 16 255
2018 Internal audit 43 35 3 10 9 0 0 77 19 29
2018 Evaluation 45 37 9 4 3 3 0 84 7 34
2018 Data sciences 21 51 18 6 5 0 0 72 10 137
2018 Policy 32 41 13 9 5 0 1 73 13 273
2018 Project management 31 45 12 8 4 0 1 76 12 396
2018 Other services to the public 24 37 21 12 6 0 0 62 17 622
2018 None of the above 24 41 20 9 6 1 0 65 15 742
2017 Client contact centre 35 36 15 9 5 0 0 72 13 75
2017 Federal regulators 29 38 15 12 5 0 0 67 17 248
2017 Compliance, inspection and enforcement 24 38 18 12 7 0 0 63 19 364
2017 Communications or public affairs 38 39 12 7 4 0 0 77 11 150
2017 Access to information and privacy 68 25 7 0 0 0 0 93 0 20
2017 Security 44 36 10 9 1 0 0 80 10 72
2017 Science and technology 33 40 13 8 6 1 0 73 14 1133
2017 Library services 79 21 0 0 0 0 0 100 0 12
2017 Legal services 28 33 7 15 17 0 0 61 32 13
2017 Administration and operations 34 37 13 9 7 0 0 71 16 815
2017 Human resources 39 36 13 8 3 0 0 76 12 248
2017 Financial management 33 40 15 6 6 0 0 73 12 213
2017 Procurement 24 17 13 43 4 0 0 40 46 36
2017 Real property 39 40 12 7 3 0 0 79 9 140
2017 Materiel management 42 36 5 9 9 0 0 77 18 60
2017 Information management 21 41 19 13 4 0 1 63 18 105
2017 Information technology 29 32 14 15 10 0 0 61 25 214
2017 Internal audit 54 26 7 13 0 0 0 80 13 15
2017 Evaluation 45 30 7 0 18 0 0 75 18 24
2017 Data sciences 36 29 18 9 7 0 0 66 16 108
2017 Policy 38 38 10 9 4 0 0 77 13 237
2017 Project management 40 37 10 10 3 0 0 78 13 325
2017 Other services to the public 32 39 12 12 4 0 0 71 17 335
2017 None of the above 24 38 16 12 8 0 1 64 20 626
2014 Client contact centre 13 44 29 10 4 0 0 57 14 101
2014 Federal regulators 24 34 17 15 10 1 0 58 25 308
2014 Compliance, inspection and enforcement 19 34 19 12 15 0 0 54 27 423
2014 Communications or public affairs 36 39 11 12 2 0 1 75 14 120
2014 Access to information and privacy 19 33 27 21 0 0 0 52 21 15
2014 Security 24 39 18 9 9 0 0 63 19 91
2014 Science and technology 21 39 17 13 9 0 1 61 22 1086
2014 Library services 20 40 33 0 7 0 0 60 7 12
2014 Legal services 26 16 31 10 18 0 0 42 27 10
2014 Administration and operations 30 38 15 11 5 0 0 68 17 941
2014 Human resources 37 38 12 8 5 0 0 75 13 260
2014 Financial management 32 37 14 11 6 0 0 69 17 199
2014 Procurement 24 56 9 6 4 0 0 80 11 42
2014 Real property 31 30 14 19 5 1 0 61 24 163
2014 Materiel management 20 30 19 26 4 1 0 50 31 74
2014 Information management 26 37 23 7 7 0 0 63 14 123
2014 Information technology 19 32 17 18 14 1 0 51 32 197
2014 Internal audit 29 41 12 7 11 0 0 70 18 17
2014 Evaluation 32 49 0 19 0 0 0 81 19 18
2014 Other services to the public 25 42 16 9 6 1 0 68 15 546
2014 None of the above 24 34 20 11 10 0 1 58 21 846

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 29 35 12 5 7 0 44 19 101
2018 Federal regulators 23 37 21 10 6 2 0 62 16 296
2018 Compliance, inspection and enforcement 14 42 23 12 8 2 0 56 20 377
2018 Communications or public affairs 16 43 19 14 6 3 0 60 20 152
2018 Access to information and privacy 52 35 9 0 0 5 0 91 0 23
2018 Security 12 35 33 12 6 1 1 48 19 114
2018 Science and technology 17 42 25 10 2 4 0 61 13 1179
2018 Library services 36 29 19 0 10 5 0 69 10 13
2018 Administration and operations 24 39 22 8 4 3 0 65 12 974
2018 Human resources 36 38 15 7 2 1 0 76 9 318
2018 Financial management 22 38 29 5 3 3 0 62 8 231
2018 Procurement 14 41 26 14 2 2 0 56 17 41
2018 Real property 37 37 16 4 4 2 0 75 9 177
2018 Materiel management 24 35 17 8 8 8 0 64 17 69
2018 Information management 22 39 20 7 7 5 0 64 15 127
2018 Information technology 22 42 17 9 7 3 0 66 16 257
2018 Internal audit 28 42 16 10 3 0 0 70 13 29
2018 Evaluation 41 32 16 6 0 5 0 77 7 35
2018 Data sciences 15 50 22 6 4 3 0 67 11 137
2018 Policy 27 47 12 7 3 4 0 77 10 275
2018 Project management 27 43 18 7 2 2 0 72 10 400
2018 Other services to the public 12 37 24 14 10 3 0 51 25 624
2018 None of the above 16 35 26 13 6 3 0 53 20 752
2017 Client contact centre 19 38 27 8 4 3 1 60 12 76
2017 Federal regulators 18 43 17 12 8 3 0 62 20 249
2017 Compliance, inspection and enforcement 20 36 20 15 6 2 0 58 22 364
2017 Communications or public affairs 26 36 20 10 5 3 1 64 15 148
2017 Access to information and privacy 48 35 5 12 0 0 0 83 12 20
2017 Security 24 54 7 4 6 4 0 82 10 72
2017 Science and technology 21 43 19 11 3 3 1 66 14 1133
2017 Library services 14 55 16 0 7 0 9 75 8 12
2017 Legal services 32 21 15 17 8 7 0 57 27 13
2017 Administration and operations 25 39 19 11 2 4 1 67 13 818
2017 Human resources 31 42 15 5 2 3 1 77 8 248
2017 Financial management 25 43 19 5 4 3 0 71 10 213
2017 Procurement 12 52 18 14 0 4 0 66 15 37
2017 Real property 25 46 12 12 4 1 1 72 16 140
2017 Materiel management 28 36 14 11 10 2 0 65 21 60
2017 Information management 20 38 19 10 7 3 2 62 18 104
2017 Information technology 20 36 20 10 12 2 0 57 22 214
2017 Internal audit 40 40 7 7 7 0 0 80 13 15
2017 Evaluation 35 17 16 0 18 14 0 61 21 24
2017 Data sciences 25 39 14 14 4 3 0 67 19 108
2017 Policy 27 43 15 7 3 5 0 74 11 237
2017 Project management 30 45 15 6 2 3 0 77 8 327
2017 Other services to the public 14 37 20 21 6 1 0 52 27 335
2017 None of the above 17 32 18 18 11 3 0 51 30 630

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 31 19 6 9 0 6 63 16 98
2018 Federal regulators 36 40 8 13 3 0 0 77 16 297
2018 Compliance, inspection and enforcement 31 38 14 12 5 0 0 69 18 375
2018 Communications or public affairs 31 32 14 12 12 0 0 63 23 152
2018 Access to information and privacy 65 17 9 4 0 5 0 86 5 23
2018 Security 26 36 14 14 6 3 0 64 21 115
2018 Science and technology 36 38 13 9 5 0 0 74 14 1176
2018 Library services 67 33 0 0 0 0 0 100 0 13
2018 Administration and operations 47 32 10 6 4 0 0 79 11 973
2018 Human resources 60 29 5 3 2 0 1 89 6 314
2018 Financial management 51 31 8 6 3 1 0 82 9 230
2018 Procurement 50 29 11 8 2 0 0 79 10 42
2018 Real property 43 35 11 8 3 1 0 78 10 178
2018 Materiel management 52 29 6 8 5 0 0 81 13 69
2018 Information management 47 33 9 7 3 0 1 81 10 125
2018 Information technology 38 36 11 8 5 1 1 76 13 258
2018 Internal audit 54 30 10 3 0 3 0 86 3 29
2018 Evaluation 50 35 12 4 0 0 0 85 4 35
2018 Data sciences 38 36 11 10 3 1 1 76 13 135
2018 Policy 46 33 9 6 5 1 0 80 11 275
2018 Project management 42 37 8 8 4 0 0 80 12 398
2018 Other services to the public 21 36 17 16 9 1 0 58 25 624
2018 None of the above 27 35 19 9 8 1 1 64 17 742
2017 Client contact centre 41 33 18 4 4 0 0 74 8 76
2017 Federal regulators 38 35 8 12 7 0 0 73 19 250
2017 Compliance, inspection and enforcement 38 23 14 11 14 0 0 61 25 362
2017 Communications or public affairs 45 28 9 10 8 0 0 73 18 150
2017 Access to information and privacy 63 26 0 12 0 0 0 88 12 20
2017 Security 40 28 18 4 8 3 0 70 12 72
2017 Science and technology 42 33 10 8 6 0 0 76 14 1132
2017 Library services 86 7 7 0 0 0 0 93 0 12
2017 Legal services 25 37 7 15 17 0 0 62 32 13
2017 Administration and operations 46 31 7 9 7 1 0 77 16 817
2017 Human resources 50 29 9 9 2 0 0 80 11 248
2017 Financial management 50 32 7 4 6 0 0 82 10 213
2017 Procurement 36 15 40 4 6 0 0 51 9 37
2017 Real property 52 26 10 5 5 0 1 80 10 139
2017 Materiel management 62 22 6 4 6 0 0 84 10 60
2017 Information management 38 36 11 10 4 0 0 74 15 103
2017 Information technology 36 34 10 12 8 0 0 70 20 214
2017 Internal audit 60 20 7 13 0 0 0 80 13 15
2017 Evaluation 52 23 4 4 18 0 0 75 21 24
2017 Data sciences 48 27 15 6 5 1 0 75 10 107
2017 Policy 50 31 7 8 4 0 1 81 12 237
2017 Project management 44 34 8 9 4 1 1 79 13 327
2017 Other services to the public 22 37 21 7 13 0 0 59 20 335
2017 None of the above 24 34 12 16 11 0 2 60 28 631
2014 Client contact centre 13 38 31 9 7 0 2 52 16 101
2014 Federal regulators 39 34 7 13 8 0 0 73 20 307
2014 Compliance, inspection and enforcement 26 32 13 14 15 0 0 57 29 423
2014 Communications or public affairs 45 28 9 8 9 0 1 74 17 119
2014 Access to information and privacy 26 54 21 0 0 0 0 79 0 15
2014 Security 31 27 14 14 13 0 1 59 27 91
2014 Science and technology 32 37 12 12 6 0 1 69 19 1085
2014 Library services 43 33 17 0 7 0 0 76 7 12
2014 Legal services 10 38 23 10 19 0 0 48 29 10
2014 Administration and operations 36 34 13 10 6 0 1 71 16 941
2014 Human resources 48 30 7 10 4 0 1 78 14 260
2014 Financial management 44 29 10 10 5 0 2 74 16 200
2014 Procurement 31 44 9 14 2 0 0 75 15 42
2014 Real property 40 33 15 9 3 0 0 73 12 163
2014 Materiel management 27 35 16 14 6 1 2 63 20 74
2014 Information management 39 38 9 7 6 0 1 78 13 123
2014 Information technology 33 35 15 8 7 0 1 69 15 197
2014 Internal audit 30 46 6 7 5 0 6 81 13 17
2014 Evaluation 49 43 0 8 0 0 0 92 8 18
2014 Other services to the public 24 30 18 14 13 0 1 55 27 547
2014 None of the above 24 33 17 14 11 0 1 58 25 846

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 40 9 5 5 0 3 80 11 99
2018 Federal regulators 18 32 23 15 11 0 1 50 27 297
2018 Compliance, inspection and enforcement 18 33 22 16 9 0 1 51 26 374
2018 Communications or public affairs 31 32 21 8 7 0 0 64 15 152
2018 Access to information and privacy 52 35 9 0 0 5 0 91 0 23
2018 Security 48 37 7 4 2 0 1 87 6 115
2018 Science and technology 27 31 22 11 7 0 1 59 19 1181
2018 Library services 31 65 0 0 4 0 0 96 4 13
2018 Administration and operations 35 30 16 11 7 0 0 65 18 971
2018 Human resources 30 33 21 10 5 0 1 64 15 318
2018 Financial management 36 33 16 7 5 1 1 71 13 230
2018 Procurement 33 41 18 6 2 0 0 74 8 42
2018 Real property 30 36 15 9 8 1 0 67 17 177
2018 Materiel management 46 34 15 4 1 0 0 80 5 69
2018 Information management 45 33 13 4 5 1 0 78 9 128
2018 Information technology 26 36 23 6 7 1 1 63 14 257
2018 Internal audit 31 43 17 6 3 0 0 74 9 29
2018 Evaluation 40 31 21 5 3 0 0 72 7 35
2018 Data sciences 46 29 12 7 5 0 0 76 12 136
2018 Policy 28 35 20 8 9 0 0 63 17 274
2018 Project management 24 34 23 11 7 1 0 58 19 397
2018 Other services to the public 38 34 16 5 3 0 3 75 8 626
2018 None of the above 35 35 17 7 5 0 1 70 12 744
2017 Client contact centre 46 23 17 6 0 0 7 74 7 75
2017 Federal regulators 23 32 25 12 6 0 2 56 19 250
2017 Compliance, inspection and enforcement 15 38 27 11 9 0 0 53 20 364
2017 Communications or public affairs 37 33 15 8 4 1 2 72 12 150
2017 Access to information and privacy 59 26 15 0 0 0 0 85 0 20
2017 Security 51 29 9 9 2 0 0 80 11 72
2017 Science and technology 29 36 20 9 4 0 1 66 14 1134
2017 Library services 65 14 21 0 0 0 0 79 0 12
2017 Legal services 8 39 45 0 8 0 0 47 8 13
2017 Administration and operations 30 35 20 9 5 0 1 66 14 819
2017 Human resources 27 35 20 16 3 0 0 62 19 249
2017 Financial management 35 37 17 4 5 1 0 73 10 215
2017 Procurement 22 16 49 5 8 0 0 38 13 37
2017 Real property 26 38 20 10 5 0 0 65 15 140
2017 Materiel management 39 40 13 1 7 0 0 78 8 60
2017 Information management 43 37 12 3 3 0 2 82 6 105
2017 Information technology 31 35 17 9 8 0 1 67 16 213
2017 Internal audit 27 66 7 0 0 0 0 93 0 15
2017 Evaluation 28 68 0 0 4 0 0 96 4 24
2017 Data sciences 38 38 17 4 2 0 1 77 7 108
2017 Policy 31 34 19 10 5 0 0 65 16 238
2017 Project management 20 38 23 12 6 1 1 59 18 328
2017 Other services to the public 30 46 13 3 2 0 6 81 6 336
2017 None of the above 30 31 20 11 4 0 5 64 15 630
2014 Client contact centre 29 46 15 5 2 0 3 77 7 101
2014 Federal regulators 22 31 24 11 10 0 1 54 21 308
2014 Compliance, inspection and enforcement 17 34 28 12 9 0 0 50 21 424
2014 Communications or public affairs 31 40 16 5 3 0 5 74 9 120
2014 Access to information and privacy 29 13 14 32 13 0 0 42 44 15
2014 Security 55 33 6 3 1 0 1 89 5 91
2014 Science and technology 18 36 26 12 8 0 1 54 20 1084
2014 Library services 35 35 0 22 8 0 0 70 30 12
2014 Legal services 8 37 29 25 0 0 0 45 25 10
2014 Administration and operations 32 29 23 10 5 0 0 62 15 941
2014 Human resources 23 37 22 10 8 0 0 60 18 260
2014 Financial management 29 39 15 10 6 0 0 68 16 200
2014 Procurement 16 47 22 13 2 0 0 63 15 42
2014 Real property 16 41 22 16 5 0 0 56 21 163
2014 Materiel management 34 33 16 9 6 0 2 68 15 74
2014 Information management 29 40 20 3 7 0 1 69 11 123
2014 Information technology 21 38 20 10 9 0 2 60 19 197
2014 Internal audit 18 65 12 5 0 0 0 83 5 17
2014 Evaluation 26 63 6 5 0 0 0 89 5 18
2014 Other services to the public 39 37 14 5 3 0 2 78 7 547
2014 None of the above 31 38 17 7 5 0 2 71 12 846

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 22 44 34 99
2018 Federal regulators 19 41 40 296
2018 Compliance, inspection and enforcement 19 47 33 373
2018 Communications or public affairs 32 33 35 152
2018 Access to information and privacy 18 47 35 23
2018 Security 28 45 27 112
2018 Science and technology 17 53 30 1181
2018 Library services 11 79 10 13
2018 Administration and operations 28 35 37 968
2018 Human resources 28 44 29 316
2018 Financial management 35 30 35 231
2018 Procurement 24 47 29 42
2018 Real property 22 45 33 178
2018 Materiel management 22 42 35 70
2018 Information management 21 49 30 128
2018 Information technology 21 43 37 257
2018 Internal audit 30 34 36 29
2018 Evaluation 22 47 32 35
2018 Data sciences 24 50 26 137
2018 Policy 35 26 39 275
2018 Project management 27 37 36 401
2018 Other services to the public 27 46 27 613
2018 None of the above 22 47 30 739
2017 Client contact centre 28 48 24 76
2017 Federal regulators 25 41 34 250
2017 Compliance, inspection and enforcement 22 42 36 364
2017 Communications or public affairs 23 39 39 150
2017 Access to information and privacy 14 49 37 20
2017 Security 18 34 47 72
2017 Science and technology 17 56 28 1133
2017 Library services 35 42 23 12
2017 Legal services 16 54 31 13
2017 Administration and operations 28 38 35 819
2017 Human resources 24 43 33 249
2017 Financial management 37 31 33 214
2017 Procurement 21 47 32 36
2017 Real property 28 38 34 140
2017 Materiel management 21 52 27 60
2017 Information management 26 39 35 105
2017 Information technology 22 48 30 214
2017 Internal audit 40 20 40 15
2017 Evaluation 14 35 51 24
2017 Data sciences 28 47 25 108
2017 Policy 33 29 38 238
2017 Project management 26 40 35 328
2017 Other services to the public 19 43 38 336
2017 None of the above 18 50 32 630
2014 Client contact centre 32 38 30 100
2014 Federal regulators 24 35 41 308
2014 Compliance, inspection and enforcement 20 44 36 424
2014 Communications or public affairs 30 35 35 120
2014 Access to information and privacy 19 56 25 15
2014 Security 17 50 33 93
2014 Science and technology 17 54 29 1087
2014 Library services 19 34 47 12
2014 Legal services 33 49 18 10
2014 Administration and operations 29 36 34 942
2014 Human resources 39 26 34 260
2014 Financial management 36 27 37 199
2014 Procurement 40 36 24 42
2014 Real property 25 38 37 163
2014 Materiel management 24 42 34 74
2014 Information management 23 40 37 123
2014 Information technology 18 48 34 196
2014 Internal audit 30 41 29 17
2014 Evaluation 32 40 28 18
2014 Other services to the public 24 52 24 547
2014 None of the above 26 44 30 846

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 46 19 21 7 4 3 23
2018 Federal regulators 34 28 26 7 4 2 55
2018 Compliance, inspection and enforcement 26 35 19 10 4 6 75
2018 Communications or public affairs 10 38 31 5 4 13 49
2018 Security 18 26 24 18 8 6 39
2018 Science and technology 31 33 9 9 14 4 205
2018 Administration and operations 19 46 20 4 7 4 273
2018 Human resources 17 35 31 5 8 4 87
2018 Financial management 9 40 35 2 8 6 82
2018 Procurement 42 23 18 0 0 17 11
2018 Real property 17 31 22 2 10 19 40
2018 Materiel management 50 10 15 14 5 5 16
2018 Information management 18 16 31 7 19 8 28
2018 Information technology 29 24 37 2 6 2 55
2018 Data sciences 16 43 17 12 10 3 30
2018 Policy 10 40 43 1 1 5 95
2018 Project management 19 40 24 4 8 4 104
2018 Other services to the public 22 38 11 20 2 8 162
2018 None of the above 23 35 14 17 5 7 170
2017 Client contact centre 43 23 11 6 8 8 21
2017 Federal regulators 23 45 18 7 5 2 60
2017 Compliance, inspection and enforcement 22 34 30 6 3 5 72
2017 Communications or public affairs 3 52 25 0 12 8 34
2017 Security 18 24 21 10 16 10 21
2017 Science and technology 30 25 9 7 19 10 170
2017 Administration and operations 24 42 18 3 4 8 229
2017 Human resources 14 27 33 5 12 9 61
2017 Financial management 15 41 28 4 3 9 81
2017 Procurement 27 30 43 0 0 0 11
2017 Real property 19 34 28 4 11 4 40
2017 Materiel management 22 42 18 0 0 17 17
2017 Information management 15 13 29 3 40 0 25
2017 Information technology 26 27 34 2 7 4 48
2017 Data sciences 15 15 22 11 33 4 26
2017 Policy 6 36 35 1 11 11 81
2017 Project management 22 33 18 3 18 6 81
2017 Other services to the public 11 45 13 16 5 10 75
2017 None of the above 39 24 8 9 6 14 133
2014 Client contact centre 43 21 11 16 9999 9 28
2014 Federal regulators 10 36 28 16 9999 11 73
2014 Compliance, inspection and enforcement 26 36 17 13 9999 8 84
2014 Communications or public affairs 14 27 27 11 9999 20 35
2014 Security 28 33 23 16 9999 0 19
2014 Science and technology 42 26 11 9 9999 13 182
2014 Administration and operations 25 35 23 9 9999 8 277
2014 Human resources 18 22 31 9 9999 20 108
2014 Financial management 13 31 41 4 9999 11 74
2014 Procurement 24 12 45 7 9999 11 16
2014 Real property 30 23 30 13 9999 4 43
2014 Materiel management 37 18 30 0 9999 15 21
2014 Information management 25 21 13 18 9999 23 29
2014 Information technology 17 30 27 11 9999 15 37
2014 Other services to the public 32 30 8 14 9999 16 126
2014 None of the above 25 34 14 19 9999 7 234
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 48 9 7 1 0 0 82 9 99
2018 Federal regulators 39 43 7 8 4 0 0 81 12 297
2018 Compliance, inspection and enforcement 32 40 12 10 5 1 0 73 15 375
2018 Communications or public affairs 44 40 9 6 1 1 0 85 7 152
2018 Access to information and privacy 74 21 0 0 0 5 0 100 0 23
2018 Security 34 39 16 9 3 0 0 73 11 114
2018 Science and technology 44 41 9 4 1 0 0 85 5 1180
2018 Library services 75 25 0 0 0 0 0 100 0 13
2018 Administration and operations 46 41 9 3 1 0 0 87 5 973
2018 Human resources 56 34 6 2 1 0 0 91 3 317
2018 Financial management 46 45 4 3 1 0 0 92 4 231
2018 Procurement 42 49 9 0 0 0 0 91 0 42
2018 Real property 47 39 11 1 2 0 0 86 3 177
2018 Materiel management 39 48 7 3 3 0 0 87 6 69
2018 Information management 48 28 11 7 5 1 0 77 12 128
2018 Information technology 40 46 8 4 2 0 0 86 6 257
2018 Internal audit 70 21 3 3 3 0 0 91 6 29
2018 Evaluation 58 40 3 0 0 0 0 97 0 35
2018 Data sciences 41 49 6 2 2 0 0 90 4 137
2018 Policy 48 40 4 4 2 0 0 89 7 272
2018 Project management 49 41 5 3 2 0 0 91 5 399
2018 Other services to the public 38 41 12 5 3 0 0 79 9 623
2018 None of the above 35 45 10 6 3 1 0 80 9 743
2017 Client contact centre 37 43 16 0 3 1 0 80 3 76
2017 Federal regulators 39 40 9 9 3 0 0 79 12 249
2017 Compliance, inspection and enforcement 29 43 12 10 6 0 0 71 16 363
2017 Communications or public affairs 39 46 8 6 1 1 0 85 7 150
2017 Access to information and privacy 58 42 0 0 0 0 0 100 0 20
2017 Security 48 39 8 3 1 0 0 87 5 72
2017 Science and technology 44 39 9 4 3 0 0 84 7 1133
2017 Library services 56 44 0 0 0 0 0 100 0 12
2017 Legal services 51 41 7 0 0 0 0 93 0 13
2017 Administration and operations 43 39 9 6 2 1 0 83 9 817
2017 Human resources 49 34 9 5 3 0 0 84 8 249
2017 Financial management 38 46 8 5 2 0 0 84 8 215
2017 Procurement 30 53 7 9 0 0 0 84 9 37
2017 Real property 43 33 15 6 4 0 0 76 10 140
2017 Materiel management 52 31 8 6 3 0 0 83 9 60
2017 Information management 24 46 16 9 4 0 0 70 14 104
2017 Information technology 37 40 9 7 7 0 0 77 14 213
2017 Internal audit 53 34 13 0 0 0 0 87 0 15
2017 Evaluation 49 48 4 0 0 0 0 96 0 24
2017 Data sciences 39 46 5 7 3 0 0 86 9 107
2017 Policy 45 42 8 3 2 0 0 87 5 236
2017 Project management 43 44 5 6 1 0 0 87 7 325
2017 Other services to the public 34 46 14 5 2 0 0 79 7 335
2017 None of the above 36 36 11 10 5 0 2 73 15 627
2014 Client contact centre 21 51 14 9 5 0 0 72 13 101
2014 Federal regulators 32 35 13 13 4 1 0 69 18 308
2014 Compliance, inspection and enforcement 25 40 15 8 10 2 0 66 19 424
2014 Communications or public affairs 38 41 9 9 2 1 0 80 12 120
2014 Access to information and privacy 38 43 19 0 0 0 0 81 0 15
2014 Security 18 52 16 7 5 1 0 71 12 90
2014 Science and technology 33 44 12 8 3 0 0 77 11 1086
2014 Library services 37 39 0 7 17 0 0 76 24 12
2014 Legal services 65 35 0 0 0 0 0 100 0 10
2014 Administration and operations 39 40 13 5 3 1 0 79 8 940
2014 Human resources 43 38 12 6 1 0 0 81 7 260
2014 Financial management 44 37 9 4 4 1 0 82 9 200
2014 Procurement 37 46 10 4 2 0 0 83 7 42
2014 Real property 42 42 10 6 1 0 0 83 7 163
2014 Materiel management 37 38 14 4 7 0 0 74 11 74
2014 Information management 32 45 11 7 3 1 1 78 11 122
2014 Information technology 24 42 16 11 7 0 0 66 18 197
2014 Internal audit 52 35 6 7 0 0 0 87 7 17
2014 Evaluation 43 52 5 0 0 0 0 95 0 18
2014 Other services to the public 33 43 15 4 3 1 0 78 7 548
2014 None of the above 34 36 15 6 5 2 1 73 12 844

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 50 21 6 7 3 0 65 13 101
2018 Federal regulators 17 48 13 13 8 1 0 66 21 296
2018 Compliance, inspection and enforcement 12 37 24 17 9 1 0 50 26 376
2018 Communications or public affairs 25 47 15 8 5 1 0 72 13 150
2018 Access to information and privacy 52 35 9 0 0 5 0 91 0 23
2018 Security 14 37 27 13 7 2 0 51 21 112
2018 Science and technology 16 46 21 12 3 1 0 63 15 1179
2018 Library services 75 16 0 0 0 10 0 100 0 13
2018 Administration and operations 25 45 17 9 3 1 0 71 12 970
2018 Human resources 29 50 12 5 2 1 0 81 7 317
2018 Financial management 28 43 17 7 3 2 0 72 11 230
2018 Procurement 21 38 31 3 4 2 0 60 7 42
2018 Real property 24 47 16 7 4 2 0 73 11 177
2018 Materiel management 34 26 21 12 4 3 0 61 17 69
2018 Information management 27 43 15 10 3 0 0 71 14 128
2018 Information technology 15 52 18 10 4 2 0 67 15 257
2018 Internal audit 40 44 9 7 0 0 0 84 7 29
2018 Evaluation 39 43 16 0 3 0 0 81 3 34
2018 Data sciences 14 54 21 9 1 1 0 69 10 136
2018 Policy 29 47 9 12 2 0 0 77 14 274
2018 Project management 21 47 17 11 4 1 0 68 15 400
2018 Other services to the public 14 39 23 16 7 1 0 53 23 621
2018 None of the above 16 40 23 13 7 2 0 56 21 748
2017 Client contact centre 18 49 19 5 7 1 0 68 12 76
2017 Federal regulators 20 38 15 17 9 0 0 59 26 250
2017 Compliance, inspection and enforcement 19 35 17 16 13 0 0 54 29 364
2017 Communications or public affairs 22 41 18 15 3 1 0 63 18 150
2017 Access to information and privacy 43 35 17 5 0 0 0 78 5 20
2017 Security 25 56 11 4 2 1 0 82 6 72
2017 Science and technology 19 46 18 11 5 1 0 66 16 1133
2017 Library services 7 72 14 0 7 0 0 79 7 12
2017 Legal services 51 25 15 8 0 0 0 76 8 13
2017 Administration and operations 26 41 15 13 4 1 0 67 17 820
2017 Human resources 30 46 15 7 2 0 0 76 9 249
2017 Financial management 33 40 19 5 3 0 0 73 9 215
2017 Procurement 19 53 19 7 2 0 0 72 9 37
2017 Real property 28 43 11 11 5 1 1 72 16 139
2017 Materiel management 32 39 10 9 7 3 0 74 16 60
2017 Information management 23 44 13 10 8 1 0 68 19 103
2017 Information technology 20 40 15 15 9 1 0 60 24 214
2017 Internal audit 41 27 20 13 0 0 0 67 13 15
2017 Evaluation 35 25 17 18 5 0 0 60 23 24
2017 Data sciences 21 51 17 6 4 1 0 73 10 108
2017 Policy 25 52 12 8 2 1 0 77 11 237
2017 Project management 27 41 17 13 2 1 0 68 15 327
2017 Other services to the public 21 33 26 11 7 1 0 55 19 335
2017 None of the above 19 29 22 18 10 0 1 49 29 631
2014 Client contact centre 4 43 29 20 4 0 0 48 24 101
2014 Federal regulators 16 37 17 17 12 1 0 53 29 308
2014 Compliance, inspection and enforcement 12 34 22 16 16 1 0 46 32 425
2014 Communications or public affairs 15 40 23 13 7 2 0 56 21 120
2014 Access to information and privacy 13 54 19 14 0 0 0 67 14 15
2014 Security 9 47 29 10 4 1 0 57 14 93
2014 Science and technology 9 37 25 17 9 2 0 48 27 1085
2014 Library services 29 38 8 8 8 7 0 73 18 12
2014 Legal services 32 59 10 0 0 0 0 90 0 10
2014 Administration and operations 19 39 22 13 4 2 1 60 18 940
2014 Human resources 21 41 23 8 4 2 0 64 13 259
2014 Financial management 20 38 21 14 6 0 0 59 20 200
2014 Procurement 10 36 38 14 0 3 0 47 14 42
2014 Real property 12 38 28 16 5 1 0 51 21 163
2014 Materiel management 16 30 20 19 14 1 0 47 33 74
2014 Information management 22 39 21 8 7 2 1 63 15 123
2014 Information technology 12 33 23 14 13 4 0 47 28 197
2014 Internal audit 23 42 17 11 7 0 0 65 18 17
2014 Evaluation 21 50 0 23 5 0 0 72 28 18
2014 Other services to the public 14 41 22 13 8 2 0 55 22 548
2014 None of the above 13 35 23 14 12 3 1 49 27 849

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 28 38 14 6 0 5 22 38 99
2018 Federal regulators 11 32 41 12 3 1 0 15 44 297
2018 Compliance, inspection and enforcement 12 32 37 12 4 1 2 17 45 376
2018 Communications or public affairs 13 23 41 16 6 2 0 22 36 151
2018 Access to information and privacy 13 0 22 52 9 5 0 63 13 23
2018 Security 12 27 34 16 10 1 1 26 39 113
2018 Science and technology 7 24 43 19 7 1 0 26 31 1175
2018 Administration and operations 9 25 36 21 7 1 2 28 34 967
2018 Human resources 9 24 40 17 8 1 1 25 34 316
2018 Financial management 8 25 36 22 6 1 2 29 34 230
2018 Procurement 8 25 46 11 3 0 7 15 36 40
2018 Real property 11 16 41 23 8 1 0 31 27 177
2018 Materiel management 2 35 42 12 7 0 1 19 38 69
2018 Information management 7 20 39 25 7 2 1 33 27 128
2018 Information technology 15 28 36 15 5 1 0 20 44 257
2018 Internal audit 0 23 33 37 7 0 0 43 23 29
2018 Evaluation 7 9 41 26 15 2 0 42 16 34
2018 Data sciences 8 20 41 23 7 0 1 30 28 135
2018 Policy 9 26 46 13 4 0 1 18 35 274
2018 Project management 8 26 43 18 3 0 1 22 34 399
2018 Other services to the public 10 22 36 20 10 1 2 30 33 624
2018 None of the above 10 24 35 18 8 2 2 27 36 737
2017 Client contact centre 1 15 48 23 4 1 8 30 18 76
2017 Federal regulators 13 27 38 17 3 1 0 20 41 250
2017 Compliance, inspection and enforcement 16 31 33 13 5 0 2 18 48 361
2017 Communications or public affairs 12 29 33 13 11 0 2 25 42 149
2017 Access to information and privacy 0 10 56 15 20 0 0 34 10 20
2017 Security 3 31 23 20 19 0 3 41 35 72
2017 Science and technology 5 23 38 20 10 1 2 32 29 1134
2017 Library services 0 9 35 21 9 0 26 40 12 12
2017 Legal services 0 34 34 18 15 0 0 33 34 12
2017 Administration and operations 9 27 37 16 7 1 3 25 37 821
2017 Human resources 11 27 33 17 7 0 5 25 41 249
2017 Financial management 5 23 39 19 11 0 4 31 29 214
2017 Procurement 8 47 25 13 6 2 0 20 55 37
2017 Real property 8 27 35 17 10 1 3 28 36 139
2017 Materiel management 8 26 40 17 7 0 1 25 35 59
2017 Information management 11 22 35 15 8 4 5 25 36 103
2017 Information technology 16 31 33 12 5 0 3 17 48 214
2017 Internal audit 0 14 53 26 7 0 0 33 14 15
2017 Evaluation 0 26 25 17 28 4 0 47 27 24
2017 Data sciences 6 25 39 18 8 0 4 27 33 108
2017 Policy 7 23 55 9 5 0 1 14 31 238
2017 Project management 7 25 41 19 5 1 1 25 33 327
2017 Other services to the public 9 18 45 18 7 1 3 26 28 334
2017 None of the above 11 19 40 16 8 1 5 25 33 621
2014 Client contact centre 4 33 34 20 9 0 0 29 37 100
2014 Federal regulators 13 32 39 11 3 0 1 15 46 308
2014 Compliance, inspection and enforcement 15 39 31 10 3 1 1 14 55 423
2014 Communications or public affairs 11 25 32 22 6 1 4 30 37 120
2014 Access to information and privacy 19 14 38 29 0 0 0 29 33 15
2014 Security 10 29 26 26 4 4 1 31 41 89
2014 Science and technology 9 31 39 16 5 1 1 20 40 1083
2014 Library services 17 24 23 7 20 0 9 30 45 12
2014 Legal services 8 28 28 16 21 0 0 37 35 10
2014 Administration and operations 12 27 36 17 5 0 2 23 41 939
2014 Human resources 12 36 37 11 3 0 1 14 48 259
2014 Financial management 13 24 38 17 6 0 2 23 38 199
2014 Procurement 13 30 33 13 7 2 2 21 45 42
2014 Real property 14 39 35 11 1 0 0 12 53 162
2014 Materiel management 12 35 33 13 6 1 0 19 48 74
2014 Information management 13 18 45 15 4 2 3 20 33 122
2014 Information technology 22 46 26 4 2 0 0 6 68 197
2014 Internal audit 0 6 70 18 6 0 0 24 6 17
2014 Evaluation 0 5 55 29 10 0 0 40 5 18
2014 Other services to the public 7 27 38 20 5 1 2 26 35 545
2014 None of the above 12 26 37 17 6 0 2 23 38 844

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 33 20 18 4 4 1 22 56 99
2018 Federal regulators 16 28 33 17 4 1 0 22 45 296
2018 Compliance, inspection and enforcement 20 26 26 16 9 1 1 26 47 376
2018 Communications or public affairs 11 23 32 20 11 4 1 32 35 149
2018 Access to information and privacy 0 0 22 34 39 5 0 77 0 23
2018 Security 22 35 26 10 8 1 0 18 57 113
2018 Science and technology 7 19 36 25 11 2 1 37 27 1173
2018 Administration and operations 10 20 30 23 12 2 2 37 32 961
2018 Human resources 5 20 29 28 12 4 2 43 26 317
2018 Financial management 11 25 29 18 14 2 2 33 37 229
2018 Procurement 12 20 18 27 16 2 5 45 35 41
2018 Real property 5 10 37 23 20 4 0 45 16 176
2018 Materiel management 7 16 45 11 17 2 1 29 24 69
2018 Information management 6 20 30 26 12 4 1 41 27 128
2018 Information technology 12 25 29 18 12 3 1 31 39 257
2018 Internal audit 4 24 20 34 18 0 0 53 28 28
2018 Evaluation 4 14 21 29 27 0 5 59 19 34
2018 Data sciences 8 18 26 29 15 1 2 46 27 135
2018 Policy 7 17 38 24 11 1 1 36 25 272
2018 Project management 9 20 35 23 11 1 2 35 29 399
2018 Other services to the public 15 24 29 20 9 1 2 30 41 623
2018 None of the above 15 24 29 17 11 3 2 29 41 730
2017 Client contact centre 11 23 32 16 8 5 4 27 38 75
2017 Federal regulators 18 23 33 16 6 3 0 23 42 249
2017 Compliance, inspection and enforcement 20 30 28 12 9 0 1 21 51 362
2017 Communications or public affairs 8 21 32 21 16 1 1 37 29 148
2017 Access to information and privacy 0 10 18 14 39 5 14 66 12 20
2017 Security 12 13 29 20 19 1 6 42 27 71
2017 Science and technology 6 20 31 23 14 3 3 39 28 1130
2017 Library services 9 0 35 7 23 0 26 40 12 12
2017 Legal services 0 32 15 15 38 0 0 53 32 13
2017 Administration and operations 13 19 32 19 11 2 4 32 34 810
2017 Human resources 7 23 30 17 14 3 6 35 33 249
2017 Financial management 8 21 31 22 13 1 4 37 30 214
2017 Procurement 11 48 13 15 11 2 0 27 60 37
2017 Real property 7 21 31 18 17 2 4 37 30 137
2017 Materiel management 15 25 21 23 13 0 2 38 41 59
2017 Information management 10 18 28 22 16 3 3 40 30 102
2017 Information technology 19 24 23 15 9 4 5 26 48 214
2017 Internal audit 0 7 26 46 7 0 14 61 8 15
2017 Evaluation 0 7 41 14 38 0 0 52 7 24
2017 Data sciences 7 15 25 27 16 3 5 48 25 108
2017 Policy 4 19 37 28 10 1 1 38 23 238
2017 Project management 9 21 33 18 13 3 3 33 31 326
2017 Other services to the public 16 24 26 24 8 1 1 33 41 334
2017 None of the above 13 29 28 14 10 3 4 26 45 625
2014 Client contact centre 16 27 35 17 4 2 1 21 43 101
2014 Federal regulators 23 31 24 13 6 1 1 19 56 308
2014 Compliance, inspection and enforcement 21 31 30 11 6 0 1 17 53 424
2014 Communications or public affairs 14 28 29 16 9 1 3 27 43 120
2014 Access to information and privacy 6 14 59 14 0 0 6 15 22 15
2014 Security 23 18 27 17 7 3 4 26 44 90
2014 Science and technology 16 29 32 14 7 1 1 21 46 1081
2014 Library services 34 14 26 7 10 0 9 19 53 12
2014 Legal services 8 41 18 26 8 0 0 34 49 10
2014 Administration and operations 17 25 31 15 8 2 2 24 44 939
2014 Human resources 14 23 35 17 7 2 2 25 38 258
2014 Financial management 16 23 34 16 8 0 3 25 40 197
2014 Procurement 18 13 33 19 13 0 4 33 32 42
2014 Real property 14 31 32 14 7 1 1 21 46 163
2014 Materiel management 25 16 33 17 8 1 0 26 41 74
2014 Information management 16 20 32 20 6 3 2 28 38 122
2014 Information technology 26 32 29 10 3 1 0 12 59 197
2014 Internal audit 0 42 34 24 0 0 0 24 42 17
2014 Evaluation 0 35 38 11 16 0 0 27 35 18
2014 Other services to the public 13 27 31 17 7 2 2 25 42 546
2014 None of the above 18 25 30 12 10 2 2 23 45 844

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 37 23 12 7 1 0 20 56 99
2018 Federal regulators 22 28 35 11 3 1 1 14 51 296
2018 Compliance, inspection and enforcement 27 31 26 8 4 2 1 13 60 377
2018 Communications or public affairs 21 24 30 16 3 3 2 21 48 150
2018 Access to information and privacy 4 4 22 35 30 5 0 68 9 23
2018 Security 18 31 23 12 8 2 5 22 53 111
2018 Science and technology 18 31 28 13 6 2 2 20 51 1174
2018 Administration and operations 19 26 30 15 6 1 2 22 46 965
2018 Human resources 13 27 30 16 10 2 2 28 41 315
2018 Financial management 13 26 36 17 5 1 2 23 39 230
2018 Procurement 19 18 21 30 11 0 1 42 37 40
2018 Real property 12 22 37 17 11 0 1 28 35 176
2018 Materiel management 9 30 35 15 9 0 1 25 40 68
2018 Information management 13 20 36 15 9 5 3 26 36 128
2018 Information technology 20 28 27 14 7 2 2 22 50 256
2018 Internal audit 14 20 40 16 10 0 0 26 34 29
2018 Evaluation 8 27 41 14 10 0 0 24 35 34
2018 Data sciences 15 27 29 17 9 0 3 27 44 135
2018 Policy 13 26 36 19 4 1 1 23 40 271
2018 Project management 19 31 31 13 4 1 1 18 51 398
2018 Other services to the public 15 23 31 19 7 1 3 27 40 623
2018 None of the above 19 26 27 15 8 4 2 24 47 735
2017 Client contact centre 11 22 32 16 6 6 8 25 38 75
2017 Federal regulators 24 28 30 13 3 1 0 16 53 248
2017 Compliance, inspection and enforcement 26 26 28 12 5 1 2 18 53 359
2017 Communications or public affairs 21 24 29 14 6 0 6 22 48 149
2017 Access to information and privacy 5 7 39 24 20 5 0 46 13 20
2017 Security 5 21 41 23 5 1 4 30 27 72
2017 Science and technology 16 27 30 13 8 2 3 22 46 1129
2017 Library services 9 21 28 0 16 0 26 21 40 12
2017 Legal services 25 8 38 15 14 0 0 29 33 13
2017 Administration and operations 17 27 33 12 7 2 3 20 46 817
2017 Human resources 12 25 33 14 10 3 3 25 39 249
2017 Financial management 13 26 36 13 9 1 3 22 41 214
2017 Procurement 4 7 64 13 8 4 0 21 12 37
2017 Real property 15 30 30 9 13 1 3 23 46 139
2017 Materiel management 22 19 28 15 12 3 1 28 43 59
2017 Information management 18 23 25 11 14 4 5 27 45 102
2017 Information technology 28 25 25 11 5 2 3 17 56 214
2017 Internal audit 0 33 40 20 7 0 0 27 33 15
2017 Evaluation 7 39 11 23 17 3 0 41 48 24
2017 Data sciences 11 30 31 11 9 4 3 22 44 108
2017 Policy 15 24 40 13 6 2 0 19 40 238
2017 Project management 16 33 30 13 4 1 2 18 51 327
2017 Other services to the public 14 20 32 21 5 3 5 29 36 336
2017 None of the above 17 23 27 13 11 4 5 27 43 625
2014 Client contact centre 21 32 27 14 2 2 2 17 55 100
2014 Federal regulators 35 30 25 7 2 1 1 9 66 308
2014 Compliance, inspection and enforcement 37 31 20 7 2 0 1 10 70 424
2014 Communications or public affairs 24 35 24 13 2 0 2 16 60 120
2014 Access to information and privacy 6 19 54 21 0 0 0 21 26 15
2014 Security 29 19 27 19 3 0 3 23 50 89
2014 Science and technology 36 28 20 8 5 1 1 14 66 1080
2014 Library services 25 29 0 8 10 0 27 26 74 12
2014 Legal services 26 28 18 8 0 21 0 10 68 10
2014 Administration and operations 28 30 25 8 6 1 2 14 60 941
2014 Human resources 27 27 28 11 4 1 2 15 56 256
2014 Financial management 20 31 25 13 9 0 2 22 52 199
2014 Procurement 21 21 35 10 6 3 4 18 45 42
2014 Real property 31 38 25 5 1 1 0 6 69 163
2014 Materiel management 27 27 28 12 6 1 0 18 54 73
2014 Information management 19 29 26 14 7 3 3 22 50 122
2014 Information technology 42 30 21 4 2 0 0 6 72 197
2014 Internal audit 0 42 40 18 0 0 0 18 42 17
2014 Evaluation 11 35 33 5 16 0 0 21 46 18
2014 Other services to the public 19 25 29 16 5 3 3 23 47 544
2014 None of the above 28 27 21 13 7 2 3 21 57 840

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 6 19 39 22 9 0 5 32 26 98
2018 Federal regulators 10 22 39 21 6 1 0 28 32 296
2018 Compliance, inspection and enforcement 8 15 34 29 11 1 1 41 24 375
2018 Communications or public affairs 10 18 41 19 10 2 1 30 28 148
2018 Access to information and privacy 0 4 39 34 17 5 0 54 4 23
2018 Security 9 15 30 28 13 0 5 43 25 110
2018 Science and technology 6 16 33 31 12 1 1 44 22 1167
2018 Administration and operations 9 20 31 26 12 1 2 39 29 961
2018 Human resources 6 18 32 30 12 2 1 43 24 313
2018 Financial management 9 23 34 21 10 1 2 32 32 230
2018 Procurement 12 21 33 28 4 0 1 33 33 42
2018 Real property 6 11 36 30 15 1 0 46 17 176
2018 Materiel management 8 12 19 42 18 0 1 61 20 68
2018 Information management 4 4 39 27 24 1 1 51 8 127
2018 Information technology 7 17 33 30 10 1 2 41 25 256
2018 Internal audit 7 13 41 31 8 0 0 39 20 29
2018 Evaluation 8 3 34 41 12 2 0 55 10 35
2018 Data sciences 7 12 35 26 20 0 0 46 19 135
2018 Policy 17 25 36 14 7 0 1 21 42 272
2018 Project management 10 17 40 23 10 1 0 33 27 396
2018 Other services to the public 4 10 29 37 14 1 5 54 15 622
2018 None of the above 6 16 31 25 16 3 3 43 23 731
2017 Client contact centre 1 11 31 27 14 1 14 49 15 74
2017 Federal regulators 8 19 43 23 5 1 0 29 28 246
2017 Compliance, inspection and enforcement 10 14 36 28 11 1 1 40 24 360
2017 Communications or public affairs 12 21 32 14 16 0 6 31 35 150
2017 Access to information and privacy 0 15 46 19 20 0 0 39 15 20
2017 Security 2 8 26 30 28 2 4 62 11 71
2017 Science and technology 4 13 32 29 17 2 2 48 18 1128
2017 Library services 0 0 14 58 9 0 19 83 0 12
2017 Legal services 16 7 44 18 15 0 0 33 23 13
2017 Administration and operations 10 16 35 24 11 1 3 37 27 818
2017 Human resources 8 22 33 21 12 1 3 35 31 249
2017 Financial management 8 18 34 24 12 2 3 37 27 215
2017 Procurement 9 9 58 14 8 2 0 23 19 37
2017 Real property 9 17 33 19 19 1 3 39 27 139
2017 Materiel management 6 19 22 32 20 0 1 52 25 59
2017 Information management 6 15 27 25 20 2 5 48 22 103
2017 Information technology 14 16 31 20 13 3 2 35 32 212
2017 Internal audit 0 7 39 41 13 0 0 54 7 15
2017 Evaluation 0 8 35 24 32 0 0 56 8 24
2017 Data sciences 1 13 32 30 19 3 3 52 14 107
2017 Policy 8 29 37 19 6 2 0 25 37 238
2017 Project management 9 16 39 25 8 1 2 34 26 327
2017 Other services to the public 3 8 23 38 17 0 11 62 12 334
2017 None of the above 10 9 31 25 16 1 8 45 21 621
2014 Client contact centre 7 12 40 24 14 1 1 39 20 101
2014 Federal regulators 11 18 41 20 9 1 1 30 29 308
2014 Compliance, inspection and enforcement 9 15 40 28 7 0 1 36 24 424
2014 Communications or public affairs 8 26 31 21 12 0 3 33 35 119
2014 Access to information and privacy 35 6 44 14 0 0 0 14 41 15
2014 Security 12 12 22 28 23 0 3 52 25 89
2014 Science and technology 7 18 37 27 9 0 1 37 25 1077
2014 Library services 16 0 38 17 20 0 9 41 17 12
2014 Legal services 8 18 55 20 0 0 0 20 25 10
2014 Administration and operations 11 21 36 21 9 0 2 30 33 938
2014 Human resources 13 26 33 18 8 1 1 27 39 258
2014 Financial management 12 16 35 25 10 0 1 36 28 199
2014 Procurement 7 25 44 17 5 0 2 23 33 42
2014 Real property 14 28 29 22 7 0 0 29 41 163
2014 Materiel management 9 17 34 20 18 1 0 39 26 74
2014 Information management 6 18 28 31 13 2 1 46 25 122
2014 Information technology 15 24 31 22 6 1 0 29 40 197
2014 Internal audit 6 30 41 24 0 0 0 24 35 17
2014 Evaluation 0 11 38 45 5 0 0 51 11 18
2014 Other services to the public 5 11 27 34 15 2 6 53 18 542
2014 None of the above 9 18 29 27 11 2 5 40 30 840

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 28 31 14 9 2 0 24 45 98
2018 Federal regulators 24 28 29 13 4 2 1 17 53 296
2018 Compliance, inspection and enforcement 31 29 23 9 6 2 1 15 62 376
2018 Communications or public affairs 17 24 24 20 9 3 2 31 44 150
2018 Access to information and privacy 0 9 39 26 22 5 0 50 9 23
2018 Security 10 28 23 23 13 0 3 37 39 113
2018 Science and technology 16 23 30 18 8 2 1 28 41 1172
2018 Administration and operations 14 22 26 22 13 1 3 36 37 967
2018 Human resources 12 25 31 19 9 1 3 29 38 316
2018 Financial management 15 20 30 22 9 2 2 33 36 231
2018 Procurement 15 19 28 31 4 2 0 36 35 41
2018 Real property 8 20 32 24 14 2 1 38 29 176
2018 Materiel management 8 10 35 25 19 1 3 45 18 69
2018 Information management 15 15 32 24 10 1 2 35 32 128
2018 Information technology 14 25 30 20 7 3 1 28 41 257
2018 Internal audit 12 30 20 21 10 3 3 33 45 29
2018 Evaluation 8 20 20 36 11 2 3 50 29 35
2018 Data sciences 16 16 28 25 10 3 2 37 34 134
2018 Policy 16 21 32 19 9 1 2 29 37 275
2018 Project management 17 20 36 17 8 1 1 25 38 399
2018 Other services to the public 15 23 28 21 9 2 2 31 40 624
2018 None of the above 14 23 28 19 12 2 3 32 38 732
2017 Client contact centre 8 16 36 15 17 2 6 35 26 75
2017 Federal regulators 25 26 31 10 4 2 2 15 53 249
2017 Compliance, inspection and enforcement 32 22 27 11 6 1 2 17 55 361
2017 Communications or public affairs 19 26 22 15 14 2 3 31 47 149
2017 Access to information and privacy 0 12 43 30 15 0 0 45 12 20
2017 Security 5 25 16 22 25 2 5 51 32 72
2017 Science and technology 15 20 29 17 13 2 3 32 37 1129
2017 Library services 9 14 21 28 9 0 19 46 28 12
2017 Legal services 32 0 53 8 7 0 0 15 32 13
2017 Administration and operations 13 23 28 17 11 1 7 30 39 819
2017 Human resources 14 22 26 16 15 2 4 33 38 248
2017 Financial management 10 25 32 17 11 1 4 29 37 215
2017 Procurement 18 48 13 8 10 4 0 18 68 37
2017 Real property 12 25 25 20 12 1 4 34 40 139
2017 Materiel management 20 19 28 19 14 0 1 33 39 59
2017 Information management 16 24 26 14 13 3 3 29 43 102
2017 Information technology 24 22 25 10 13 2 3 25 49 214
2017 Internal audit 7 41 27 20 7 0 0 26 47 15
2017 Evaluation 0 14 29 32 25 0 0 56 14 24
2017 Data sciences 10 24 25 11 22 3 5 36 37 108
2017 Policy 10 24 34 16 10 4 2 28 36 238
2017 Project management 12 22 35 16 9 2 4 27 36 328
2017 Other services to the public 15 17 30 23 10 1 3 36 33 332
2017 None of the above 17 22 27 14 12 1 8 28 43 624
2014 Client contact centre 19 31 24 14 10 0 1 24 51 101
2014 Federal regulators 34 28 21 8 5 2 2 14 65 308
2014 Compliance, inspection and enforcement 35 32 21 7 3 0 1 10 69 424
2014 Communications or public affairs 24 28 23 14 6 0 5 21 55 120
2014 Access to information and privacy 31 34 27 0 8 0 0 8 65 15
2014 Security 14 16 27 31 10 0 2 42 30 89
2014 Science and technology 30 28 25 9 6 1 1 15 59 1083
2014 Library services 31 7 24 0 19 0 19 23 47 12
2014 Legal services 18 56 26 0 0 0 0 0 74 10
2014 Administration and operations 29 25 23 13 8 1 2 21 56 940
2014 Human resources 30 30 26 7 5 0 2 12 62 256
2014 Financial management 20 29 26 16 5 0 4 21 52 200
2014 Procurement 29 26 27 12 4 0 2 17 56 41
2014 Real property 25 36 23 9 6 1 0 15 62 163
2014 Materiel management 24 26 30 12 8 1 0 20 50 74
2014 Information management 25 25 20 18 7 3 2 26 53 122
2014 Information technology 37 26 24 7 5 1 0 13 63 196
2014 Internal audit 17 36 29 18 0 0 0 18 53 17
2014 Evaluation 17 32 25 21 5 0 0 26 49 18
2014 Other services to the public 19 25 24 19 9 1 3 29 46 545
2014 None of the above 26 27 23 13 8 1 2 22 54 844

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 39 15 14 7 2 1 21 63 98
2018 Federal regulators 11 22 37 20 8 1 1 29 34 295
2018 Compliance, inspection and enforcement 14 24 34 15 8 2 3 24 40 377
2018 Communications or public affairs 14 21 25 24 10 5 2 36 37 150
2018 Access to information and privacy 0 4 35 35 22 5 0 59 4 23
2018 Security 34 27 20 10 8 0 1 18 62 114
2018 Science and technology 8 19 26 26 13 3 3 42 30 1170
2018 Administration and operations 14 21 29 18 13 3 3 32 37 964
2018 Human resources 10 19 32 23 11 3 2 36 30 317
2018 Financial management 12 22 34 20 9 3 1 30 36 228
2018 Procurement 21 37 20 4 11 2 4 17 62 41
2018 Real property 7 13 28 23 25 2 1 50 20 174
2018 Materiel management 5 17 26 17 29 2 4 50 23 69
2018 Information management 9 13 30 25 18 2 2 46 23 128
2018 Information technology 10 19 24 24 16 4 3 43 31 249
2018 Internal audit 14 14 34 29 7 0 3 37 28 29
2018 Evaluation 9 12 28 21 23 3 5 47 23 35
2018 Data sciences 10 13 32 25 14 3 2 42 25 135
2018 Policy 6 20 35 27 8 2 2 36 28 272
2018 Project management 11 22 29 26 8 2 2 35 34 400
2018 Other services to the public 22 27 24 15 8 2 3 24 51 624
2018 None of the above 20 23 23 15 13 4 2 30 46 734
2017 Client contact centre 5 28 32 16 11 4 5 30 36 75
2017 Federal regulators 19 24 33 16 5 2 0 22 44 250
2017 Compliance, inspection and enforcement 17 24 27 19 9 1 3 29 43 360
2017 Communications or public affairs 10 19 25 22 17 3 2 42 31 149
2017 Access to information and privacy 5 10 46 24 15 0 0 39 15 20
2017 Security 11 13 23 35 11 0 7 49 26 72
2017 Science and technology 7 17 27 23 17 3 5 45 26 1131
2017 Library services 9 0 40 21 23 0 7 47 9 12
2017 Legal services 16 15 22 7 39 0 0 46 32 13
2017 Administration and operations 11 24 30 17 10 2 5 29 38 820
2017 Human resources 14 18 29 20 11 2 5 34 35 249
2017 Financial management 11 21 36 19 8 0 4 28 34 214
2017 Procurement 16 59 8 9 4 4 0 14 78 37
2017 Real property 9 22 23 17 20 3 5 40 34 139
2017 Materiel management 22 17 10 21 22 0 8 47 42 59
2017 Information management 7 20 19 25 19 6 4 49 30 101
2017 Information technology 9 16 29 22 12 4 8 39 28 214
2017 Internal audit 7 33 39 13 0 0 7 14 43 15
2017 Evaluation 4 3 44 14 24 4 7 43 8 24
2017 Data sciences 4 13 26 20 23 3 10 50 20 108
2017 Policy 7 20 34 25 9 2 2 36 29 236
2017 Project management 9 16 33 23 13 2 4 38 27 327
2017 Other services to the public 20 22 29 13 11 4 3 26 44 336
2017 None of the above 23 22 20 17 9 3 6 29 49 625
2014 Client contact centre 19 26 35 8 7 1 3 16 47 100
2014 Federal regulators 13 21 35 21 7 2 1 29 35 308
2014 Compliance, inspection and enforcement 14 19 29 28 9 1 1 37 34 423
2014 Communications or public affairs 12 17 30 24 10 1 6 37 31 120
2014 Access to information and privacy 21 26 39 14 0 0 0 14 46 15
2014 Security 23 16 24 21 13 1 1 35 40 89
2014 Science and technology 12 18 30 25 10 1 4 37 32 1084
2014 Library services 48 18 0 0 16 10 9 19 81 12
2014 Legal services 8 35 18 18 21 0 0 39 43 10
2014 Administration and operations 16 22 28 19 9 3 3 30 40 941
2014 Human resources 14 20 27 26 9 2 2 37 35 257
2014 Financial management 17 21 30 18 7 2 6 27 41 198
2014 Procurement 13 18 28 16 14 7 2 34 35 42
2014 Real property 10 28 26 21 13 1 1 34 39 163
2014 Materiel management 20 21 27 22 7 2 0 30 43 74
2014 Information management 17 16 28 23 13 1 3 37 34 122
2014 Information technology 15 16 21 28 12 5 2 44 33 197
2014 Internal audit 23 24 41 12 0 0 0 12 47 17
2014 Evaluation 5 19 32 43 0 0 0 43 24 18
2014 Other services to the public 16 25 27 17 9 2 3 27 44 543
2014 None of the above 16 22 26 19 10 2 5 31 41 841

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 39 25 15 7 1 2 23 52 98
2018 Federal regulators 17 31 32 13 6 2 1 19 48 296
2018 Compliance, inspection and enforcement 26 25 31 11 4 1 2 15 53 376
2018 Communications or public affairs 17 20 26 22 9 4 3 33 39 150
2018 Access to information and privacy 4 0 17 56 17 5 0 77 4 23
2018 Security 13 25 30 21 6 2 2 29 39 113
2018 Science and technology 18 27 31 12 7 2 2 20 48 1174
2018 Legal services 24 18 25 33 0 0 0 33 42 12
2018 Administration and operations 16 25 33 15 7 2 2 23 43 968
2018 Human resources 11 25 34 16 8 4 1 25 39 317
2018 Financial management 11 22 41 15 7 1 3 23 34 229
2018 Procurement 13 19 47 11 4 5 1 16 34 41
2018 Real property 14 21 36 13 12 2 1 26 37 175
2018 Materiel management 12 19 31 22 14 0 1 37 31 69
2018 Information management 11 23 30 19 10 4 2 31 36 128
2018 Information technology 18 24 31 17 8 2 0 26 43 257
2018 Internal audit 14 25 41 13 7 0 0 20 39 28
2018 Evaluation 8 18 42 23 4 3 3 28 27 35
2018 Data sciences 14 25 31 15 13 1 1 28 40 135
2018 Policy 12 23 36 20 6 2 1 27 36 273
2018 Project management 18 30 35 9 5 2 1 14 49 399
2018 Other services to the public 18 24 30 14 8 2 4 23 45 622
2018 None of the above 18 22 30 13 10 3 4 24 43 737
2017 Client contact centre 6 17 46 15 5 6 5 22 27 75
2017 Federal regulators 23 30 28 12 4 3 1 16 55 249
2017 Compliance, inspection and enforcement 24 25 27 16 6 1 1 23 50 360
2017 Communications or public affairs 15 24 34 13 6 1 6 21 42 149
2017 Access to information and privacy 0 7 64 10 15 0 5 26 7 20
2017 Security 11 9 29 35 8 3 5 47 22 72
2017 Science and technology 16 25 31 12 9 3 4 23 44 1133
2017 Library services 9 14 54 0 23 0 0 23 23 12
2017 Legal services 18 24 15 30 14 0 0 44 41 13
2017 Administration and operations 18 26 30 13 8 2 3 22 47 818
2017 Human resources 10 23 34 12 13 3 5 27 36 249
2017 Financial management 12 18 41 18 6 0 4 26 31 215
2017 Procurement 6 42 29 9 8 4 2 18 51 37
2017 Real property 11 30 34 9 12 1 3 22 43 139
2017 Materiel management 17 25 26 10 19 2 1 30 44 60
2017 Information management 10 24 41 10 8 4 3 19 37 104
2017 Information technology 27 26 26 9 5 3 4 15 57 214
2017 Internal audit 7 13 53 20 7 0 0 26 20 15
2017 Evaluation 18 18 26 17 17 0 3 36 37 24
2017 Data sciences 7 24 25 19 12 5 7 36 35 108
2017 Policy 13 22 38 17 6 2 2 24 37 238
2017 Project management 15 26 35 10 8 3 2 19 44 328
2017 Other services to the public 13 21 31 15 6 3 10 25 40 336
2017 None of the above 16 22 32 14 8 3 4 23 42 623
2014 Client contact centre 18 25 32 14 7 1 3 22 44 101
2014 Federal regulators 29 27 29 7 3 3 2 11 59 308
2014 Compliance, inspection and enforcement 35 27 24 9 3 2 0 12 63 424
2014 Communications or public affairs 16 29 33 12 6 1 3 19 47 120
2014 Access to information and privacy 0 38 41 8 6 0 6 15 41 15
2014 Security 24 17 27 19 7 4 2 27 44 90
2014 Science and technology 32 30 22 9 5 1 2 14 64 1083
2014 Library services 39 24 0 8 20 0 9 31 69 12
2014 Legal services 0 25 43 10 0 0 21 12 32 10
2014 Administration and operations 23 29 30 8 6 2 2 15 54 941
2014 Human resources 16 26 38 11 4 1 3 16 44 258
2014 Financial management 17 24 37 11 6 2 4 18 43 198
2014 Procurement 28 18 41 4 4 2 2 9 48 42
2014 Real property 26 35 30 3 3 1 1 6 63 163
2014 Materiel management 20 32 27 12 7 1 1 19 53 74
2014 Information management 19 22 29 19 7 3 2 27 43 122
2014 Information technology 32 30 25 8 2 1 2 10 64 197
2014 Internal audit 0 48 41 12 0 0 0 12 48 17
2014 Evaluation 5 27 33 30 5 0 0 35 33 18
2014 Other services to the public 16 26 31 13 7 3 4 21 45 545
2014 None of the above 27 21 23 12 9 3 5 22 52 842

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 33 13 8 3 1 0 76 11 101
2018 Federal regulators 46 30 6 14 3 1 0 77 17 294
2018 Compliance, inspection and enforcement 38 34 10 10 8 0 1 72 18 375
2018 Communications or public affairs 39 31 10 13 5 2 0 71 19 150
2018 Access to information and privacy 60 26 4 4 0 5 0 91 5 23
2018 Security 30 40 14 8 8 1 0 70 16 111
2018 Science and technology 36 35 12 10 6 1 0 72 16 1173
2018 Library services 46 48 0 6 0 0 0 94 6 13
2018 Administration and operations 44 32 7 11 6 0 0 76 17 970
2018 Human resources 50 32 5 8 4 1 0 83 12 316
2018 Financial management 44 31 11 8 4 2 0 76 12 231
2018 Procurement 37 38 9 11 4 0 0 75 15 42
2018 Real property 39 33 5 12 8 2 0 74 21 175
2018 Materiel management 44 29 2 18 7 0 0 73 25 70
2018 Information management 37 34 10 12 5 2 0 72 18 128
2018 Information technology 45 34 9 6 6 1 0 79 12 255
2018 Internal audit 34 35 10 10 7 4 0 73 17 29
2018 Evaluation 42 33 7 11 7 0 0 75 18 34
2018 Data sciences 39 41 7 6 5 1 0 81 11 137
2018 Policy 49 30 7 8 6 0 0 80 14 272
2018 Project management 41 34 8 9 6 0 1 76 15 399
2018 Other services to the public 32 35 10 13 8 0 0 68 22 621
2018 None of the above 32 37 11 11 8 1 1 70 19 749
2017 Client contact centre 47 34 8 2 7 0 0 82 10 76
2017 Federal regulators 41 31 9 11 8 0 0 72 19 250
2017 Compliance, inspection and enforcement 43 28 9 10 10 0 0 71 20 363
2017 Communications or public affairs 37 33 11 12 7 0 1 71 18 149
2017 Access to information and privacy 58 33 0 10 0 0 0 90 10 20
2017 Security 49 16 22 7 6 0 0 64 13 72
2017 Science and technology 40 32 9 10 7 1 0 73 18 1132
2017 Library services 70 21 0 9 0 0 0 91 9 12
2017 Legal services 28 26 7 7 32 0 0 54 39 13
2017 Administration and operations 38 35 9 12 5 1 0 73 18 821
2017 Human resources 51 30 7 6 4 1 0 82 10 249
2017 Financial management 49 27 8 8 8 0 0 76 16 214
2017 Procurement 24 22 41 13 0 0 0 46 13 37
2017 Real property 37 31 7 15 8 0 1 69 23 140
2017 Materiel management 43 28 8 11 6 1 2 74 18 59
2017 Information management 44 27 13 9 4 2 1 73 14 105
2017 Information technology 48 24 14 8 6 1 0 72 14 210
2017 Internal audit 54 20 0 13 13 0 0 73 27 15
2017 Evaluation 42 35 0 5 18 0 0 77 23 24
2017 Data sciences 43 28 12 10 5 1 1 72 15 108
2017 Policy 55 22 11 7 4 1 0 78 11 238
2017 Project management 45 34 9 5 5 1 0 81 10 327
2017 Other services to the public 36 35 7 12 9 1 0 71 22 335
2017 None of the above 36 28 13 10 10 1 2 66 21 629
2014 Client contact centre 23 48 12 10 6 1 0 71 16 101
2014 Federal regulators 45 28 9 9 8 1 0 73 17 308
2014 Compliance, inspection and enforcement 41 30 9 12 8 0 0 71 20 425
2014 Communications or public affairs 41 35 5 12 6 1 0 76 18 120
2014 Access to information and privacy 19 48 8 19 6 0 0 67 25 15
2014 Security 36 40 16 5 4 0 0 76 8 92
2014 Science and technology 37 34 10 12 6 1 0 72 18 1086
2014 Library services 44 40 7 0 8 0 0 84 8 12
2014 Legal services 47 0 10 8 35 0 0 47 43 10
2014 Administration and operations 43 31 10 9 5 1 0 75 15 940
2014 Human resources 47 30 7 8 7 1 0 77 16 260
2014 Financial management 51 31 7 6 4 0 0 82 11 200
2014 Procurement 31 40 11 11 6 0 0 71 18 42
2014 Real property 40 27 8 15 10 0 0 67 25 163
2014 Materiel management 38 25 12 18 6 1 0 63 25 74
2014 Information management 37 40 9 7 6 1 0 78 13 123
2014 Information technology 38 37 11 7 7 0 0 75 14 197
2014 Internal audit 17 41 18 12 12 0 0 58 24 17
2014 Evaluation 48 41 11 0 0 0 0 89 0 18
2014 Other services to the public 35 35 11 11 7 0 1 71 18 546
2014 None of the above 37 29 11 12 8 0 2 67 21 847

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 44 9 5 3 1 1 83 8 101
2018 Federal regulators 53 36 4 5 1 0 0 89 7 295
2018 Compliance, inspection and enforcement 43 42 5 6 3 0 0 85 9 374
2018 Communications or public affairs 44 36 10 7 3 0 0 80 10 151
2018 Access to information and privacy 77 13 4 0 0 5 0 95 0 23
2018 Security 39 41 9 9 2 0 0 80 11 112
2018 Science and technology 44 39 7 7 2 0 0 84 9 1171
2018 Library services 75 15 10 0 0 0 0 90 0 13
2018 Administration and operations 45 36 7 8 4 0 0 81 12 970
2018 Human resources 59 29 5 4 2 0 0 89 6 316
2018 Financial management 43 38 8 6 3 1 0 82 9 230
2018 Procurement 41 38 16 4 2 0 0 79 6 42
2018 Real property 43 36 7 10 3 0 0 79 14 176
2018 Materiel management 47 26 13 9 4 0 0 73 14 70
2018 Information management 43 39 8 8 1 1 0 83 8 128
2018 Information technology 48 37 7 6 2 0 0 85 7 256
2018 Internal audit 33 43 14 3 7 0 0 76 10 29
2018 Evaluation 56 31 0 4 10 0 0 87 13 34
2018 Data sciences 51 35 4 8 2 1 0 86 10 137
2018 Policy 52 37 4 4 3 0 0 89 7 272
2018 Project management 48 37 8 5 1 0 1 86 6 400
2018 Other services to the public 34 42 11 9 4 0 0 77 13 620
2018 None of the above 34 42 11 8 4 0 1 76 13 747
2017 Client contact centre 48 30 13 3 5 0 0 78 8 76
2017 Federal regulators 46 37 6 7 4 0 0 83 11 248
2017 Compliance, inspection and enforcement 37 36 8 9 10 0 0 73 18 363
2017 Communications or public affairs 44 36 7 9 3 0 1 80 13 150
2017 Access to information and privacy 73 22 0 5 0 0 0 95 5 20
2017 Security 33 51 8 7 1 0 0 84 8 72
2017 Science and technology 42 41 6 6 4 0 0 84 10 1133
2017 Library services 77 16 7 0 0 0 0 93 0 12
2017 Legal services 38 30 7 16 8 0 0 68 25 13
2017 Administration and operations 45 34 9 7 5 0 0 79 12 817
2017 Human resources 52 39 4 4 0 0 0 91 5 249
2017 Financial management 40 37 11 8 5 0 0 76 12 213
2017 Procurement 19 59 7 13 2 0 0 78 14 37
2017 Real property 42 36 6 15 1 0 0 78 16 139
2017 Materiel management 35 37 13 4 9 0 2 74 13 60
2017 Information management 48 32 10 5 4 1 1 82 9 104
2017 Information technology 42 41 8 5 4 0 0 84 9 213
2017 Internal audit 47 40 7 0 7 0 0 87 7 15
2017 Evaluation 42 28 4 26 0 0 0 70 26 24
2017 Data sciences 43 42 6 6 2 0 1 85 8 108
2017 Policy 54 30 9 4 3 1 0 85 6 238
2017 Project management 54 34 6 4 1 0 0 88 6 328
2017 Other services to the public 29 46 13 8 3 0 1 76 11 336
2017 None of the above 31 42 9 13 4 0 0 73 18 628
2014 Client contact centre 20 64 8 6 1 0 0 84 8 101
2014 Federal regulators 46 39 7 4 4 0 0 85 7 308
2014 Compliance, inspection and enforcement 38 38 10 9 5 0 0 76 13 425
2014 Communications or public affairs 30 46 9 13 1 0 0 76 15 120
2014 Access to information and privacy 25 37 6 32 0 0 0 62 32 15
2014 Security 37 42 11 10 1 0 0 79 11 93
2014 Science and technology 39 44 7 7 2 0 0 83 10 1085
2014 Library services 60 40 0 0 0 0 0 100 0 12
2014 Legal services 57 0 10 18 16 0 0 57 34 10
2014 Administration and operations 41 40 9 7 3 0 0 81 10 942
2014 Human resources 42 43 5 7 3 0 0 85 10 260
2014 Financial management 45 38 7 7 3 0 0 83 10 200
2014 Procurement 33 52 4 9 2 0 0 85 12 42
2014 Real property 34 39 14 10 4 0 0 72 14 163
2014 Materiel management 33 45 9 11 2 0 0 77 13 73
2014 Information management 43 44 7 5 1 1 0 88 5 123
2014 Information technology 38 40 9 9 3 1 0 79 12 196
2014 Internal audit 23 40 6 19 12 0 0 64 30 17
2014 Evaluation 42 58 0 0 0 0 0 100 0 18
2014 Other services to the public 28 47 14 7 4 0 0 75 11 547
2014 None of the above 34 40 14 7 4 0 0 74 12 848

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 49 14 9 1 0 1 76 10 101
2018 Federal regulators 46 37 8 5 3 1 0 83 8 294
2018 Compliance, inspection and enforcement 33 48 11 4 3 0 1 82 7 374
2018 Communications or public affairs 38 42 11 7 2 0 0 80 8 151
2018 Access to information and privacy 82 9 0 4 0 5 0 95 5 23
2018 Security 36 41 11 9 3 0 0 77 12 112
2018 Science and technology 38 42 11 6 2 1 0 81 8 1177
2018 Library services 46 35 10 10 0 0 0 81 10 13
2018 Administration and operations 39 39 13 6 2 1 0 79 8 973
2018 Human resources 50 36 7 4 3 0 0 87 6 314
2018 Financial management 38 43 13 2 2 2 0 83 4 230
2018 Procurement 30 61 7 0 0 2 0 93 0 42
2018 Real property 40 40 12 5 2 0 0 81 7 177
2018 Materiel management 36 35 14 6 6 4 0 74 12 70
2018 Information management 33 43 12 5 4 3 0 79 9 128
2018 Information technology 41 42 9 7 1 0 0 83 8 255
2018 Internal audit 47 41 3 3 7 0 0 87 10 29
2018 Evaluation 50 32 18 0 0 0 0 82 0 34
2018 Data sciences 41 42 12 3 1 1 0 84 4 137
2018 Policy 50 37 8 3 2 0 0 88 5 272
2018 Project management 40 44 9 4 2 1 0 85 6 398
2018 Other services to the public 28 48 12 6 4 1 0 77 10 621
2018 None of the above 29 44 16 6 5 1 0 73 11 748

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 49 18 4 4 2 1 73 9 100
2018 Federal regulators 37 36 16 4 4 3 0 76 8 293
2018 Compliance, inspection and enforcement 36 35 20 3 3 3 0 73 6 374
2018 Communications or public affairs 31 38 18 5 1 7 0 74 6 150
2018 Access to information and privacy 56 26 9 4 0 5 0 86 5 23
2018 Security 25 38 23 8 4 1 1 64 12 114
2018 Science and technology 32 42 16 5 1 4 0 78 6 1178
2018 Library services 59 21 10 0 0 10 0 89 0 13
2018 Administration and operations 45 35 13 3 2 3 0 82 5 974
2018 Human resources 47 36 10 3 2 2 0 85 5 317
2018 Financial management 40 43 10 2 2 3 0 86 4 231
2018 Procurement 31 47 15 5 0 2 0 79 5 42
2018 Real property 40 36 15 5 1 3 0 79 6 178
2018 Materiel management 39 41 8 1 3 7 1 87 5 70
2018 Information management 41 32 17 4 1 5 0 77 5 128
2018 Information technology 35 41 15 4 1 3 1 79 5 257
2018 Internal audit 52 32 13 3 0 0 0 84 3 29
2018 Evaluation 45 33 14 0 4 5 0 82 4 35
2018 Data sciences 34 43 16 3 0 4 0 80 3 136
2018 Policy 41 37 15 3 2 2 0 80 5 276
2018 Project management 42 36 14 4 2 2 1 80 6 397
2018 Other services to the public 27 37 23 5 3 3 2 67 9 625
2018 None of the above 28 38 21 4 3 5 1 70 8 748
2017 Client contact centre 27 40 17 6 3 6 0 72 10 75
2017 Federal regulators 33 37 16 6 4 4 0 73 10 248
2017 Compliance, inspection and enforcement 31 37 17 4 8 3 1 70 12 364
2017 Communications or public affairs 34 32 18 4 3 7 2 73 8 147
2017 Access to information and privacy 73 20 7 0 0 0 0 93 0 20
2017 Security 35 43 9 4 5 4 0 81 10 72
2017 Science and technology 36 36 15 4 3 6 1 76 7 1133
2017 Library services 63 16 14 0 0 7 0 85 0 12
2017 Legal services 36 30 15 0 8 10 0 74 9 13
2017 Administration and operations 41 34 18 2 2 3 0 78 4 816
2017 Human resources 43 37 14 3 1 2 1 82 4 248
2017 Financial management 38 42 13 2 3 2 0 82 5 214
2017 Procurement 21 51 21 5 2 0 0 72 7 37
2017 Real property 36 36 15 6 1 4 1 77 8 140
2017 Materiel management 39 37 7 10 5 1 0 77 15 60
2017 Information management 33 41 12 3 4 7 0 80 7 104
2017 Information technology 37 32 15 4 4 8 1 76 8 213
2017 Internal audit 61 33 7 0 0 0 0 93 0 15
2017 Evaluation 49 23 7 0 0 21 0 91 0 24
2017 Data sciences 33 36 20 3 4 5 0 72 7 108
2017 Policy 38 30 14 5 5 8 0 74 11 238
2017 Project management 38 40 12 2 1 5 1 83 4 326
2017 Other services to the public 29 35 19 7 5 4 1 67 13 336
2017 None of the above 27 31 19 6 3 6 7 67 11 630
2014 Client contact centre 18 46 18 9 2 6 1 69 12 101
2014 Federal regulators 38 35 15 3 2 6 1 78 5 307
2014 Compliance, inspection and enforcement 30 40 17 5 2 4 1 74 8 425
2014 Communications or public affairs 32 37 22 3 0 6 0 74 3 120
2014 Access to information and privacy 25 50 19 0 0 6 0 80 0 15
2014 Security 19 47 17 8 2 7 0 72 10 93
2014 Science and technology 35 36 18 4 2 5 1 75 6 1084
2014 Library services 37 47 0 0 8 7 0 91 9 12
2014 Legal services 63 27 10 0 0 0 0 90 0 10
2014 Administration and operations 38 38 15 3 2 4 1 79 5 941
2014 Human resources 39 39 14 5 1 3 0 80 6 260
2014 Financial management 42 30 16 1 3 6 2 78 5 200
2014 Procurement 24 57 8 2 2 6 0 86 5 42
2014 Real property 37 37 20 3 0 2 1 76 3 162
2014 Materiel management 23 39 24 1 7 6 0 66 9 73
2014 Information management 34 49 8 2 2 6 0 88 4 122
2014 Information technology 32 36 19 2 3 8 1 74 6 196
2014 Internal audit 42 28 18 12 0 0 0 70 12 17
2014 Evaluation 39 40 11 5 0 5 0 83 5 18
2014 Other services to the public 32 34 19 5 3 6 1 71 9 547
2014 None of the above 28 35 18 6 4 7 2 69 11 845

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 50 15 5 4 4 0 75 9 100
2018 Federal regulators 37 39 11 8 3 3 0 77 11 294
2018 Compliance, inspection and enforcement 33 39 16 7 4 2 0 73 11 375
2018 Communications or public affairs 33 41 16 5 3 3 0 76 8 151
2018 Access to information and privacy 60 31 4 0 0 5 0 95 0 23
2018 Security 25 44 19 6 4 1 1 70 10 113
2018 Science and technology 33 46 14 4 1 1 0 81 5 1178
2018 Library services 65 35 0 0 0 0 0 100 0 13
2018 Administration and operations 44 38 12 3 2 2 0 83 5 971
2018 Human resources 49 36 8 4 1 2 0 86 6 316
2018 Financial management 43 43 9 2 2 1 0 87 4 230
2018 Procurement 39 49 9 4 0 0 0 88 4 42
2018 Real property 39 42 9 6 1 2 0 83 8 178
2018 Materiel management 40 35 13 1 3 6 1 81 5 70
2018 Information management 43 38 10 5 1 3 0 83 6 126
2018 Information technology 37 42 13 3 2 2 0 81 6 256
2018 Internal audit 54 34 7 6 0 0 0 87 6 29
2018 Evaluation 47 47 6 0 0 0 0 94 0 35
2018 Data sciences 36 49 12 2 0 1 0 86 2 136
2018 Policy 39 45 9 5 1 1 0 84 6 276
2018 Project management 40 39 12 6 2 1 0 80 8 398
2018 Other services to the public 24 40 22 9 4 1 1 64 13 625
2018 None of the above 26 42 18 8 3 3 1 70 11 749
2017 Client contact centre 38 33 19 5 1 3 0 74 7 76
2017 Federal regulators 31 42 14 7 5 2 0 74 12 249
2017 Compliance, inspection and enforcement 30 41 14 6 8 0 0 72 15 364
2017 Communications or public affairs 34 44 12 4 1 3 1 81 6 150
2017 Access to information and privacy 68 25 7 0 0 0 0 93 0 20
2017 Security 44 42 7 3 2 2 0 88 5 72
2017 Science and technology 38 41 11 3 4 3 0 82 7 1133
2017 Library services 63 28 9 0 0 0 0 91 0 12
2017 Legal services 36 32 24 0 0 8 0 74 0 13
2017 Administration and operations 38 42 10 5 3 2 0 82 8 818
2017 Human resources 43 47 6 1 2 2 0 91 3 249
2017 Financial management 42 39 13 1 2 3 0 83 4 214
2017 Procurement 21 62 13 2 2 0 0 83 4 37
2017 Real property 37 45 8 8 1 1 1 83 9 140
2017 Materiel management 40 33 15 8 3 2 0 74 11 60
2017 Information management 36 39 14 7 3 2 0 76 9 104
2017 Information technology 32 43 10 7 4 4 0 78 12 214
2017 Internal audit 54 33 7 0 0 7 0 93 0 15
2017 Evaluation 32 21 14 18 0 16 0 62 21 24
2017 Data sciences 32 37 20 5 1 4 0 72 6 108
2017 Policy 35 44 13 3 2 3 0 81 6 238
2017 Project management 42 42 10 3 1 2 0 86 4 328
2017 Other services to the public 28 41 20 7 2 1 0 71 9 336
2017 None of the above 27 37 17 9 4 4 2 68 14 627
2014 Client contact centre 16 55 17 8 3 1 0 72 11 101
2014 Federal regulators 30 41 14 7 3 4 0 74 11 307
2014 Compliance, inspection and enforcement 27 38 14 13 6 2 0 66 19 425
2014 Communications or public affairs 31 38 17 9 1 5 0 73 10 120
2014 Access to information and privacy 19 50 19 0 6 6 0 73 7 15
2014 Security 19 44 22 9 1 6 0 67 11 93
2014 Science and technology 33 42 14 5 2 4 0 78 7 1085
2014 Library services 37 47 0 0 8 7 0 91 9 12
2014 Legal services 26 47 10 8 0 10 0 81 9 10
2014 Administration and operations 38 39 14 5 2 3 0 79 7 941
2014 Human resources 40 40 13 4 1 1 0 82 5 260
2014 Financial management 43 32 15 4 4 1 0 76 9 200
2014 Procurement 31 40 13 6 4 6 0 75 11 42
2014 Real property 32 40 18 6 1 2 0 73 8 163
2014 Materiel management 17 46 15 14 5 3 0 65 19 74
2014 Information management 31 48 12 3 3 3 0 81 7 123
2014 Information technology 34 38 17 4 4 3 0 74 8 196
2014 Internal audit 30 34 18 6 6 6 0 68 13 17
2014 Evaluation 33 37 19 5 0 5 0 74 5 18
2014 Other services to the public 28 40 19 6 4 2 0 70 11 546
2014 None of the above 26 36 21 9 3 4 1 66 12 846

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 49 10 7 4 1 0 79 11 101
2018 Federal regulators 42 42 6 6 4 0 0 85 10 296
2018 Compliance, inspection and enforcement 38 36 12 7 7 0 0 74 14 376
2018 Communications or public affairs 44 35 11 7 2 1 0 80 9 151
2018 Access to information and privacy 72 18 5 0 0 5 0 95 0 22
2018 Security 30 45 10 9 5 0 0 75 15 112
2018 Science and technology 43 41 9 4 2 0 0 84 6 1179
2018 Library services 71 19 0 10 0 0 0 90 10 13
2018 Administration and operations 51 34 8 4 2 0 0 85 6 973
2018 Human resources 58 31 6 4 1 0 0 89 5 316
2018 Financial management 41 45 7 4 3 0 0 87 7 226
2018 Procurement 39 44 12 4 0 0 0 83 4 42
2018 Real property 49 37 6 5 3 0 0 86 8 177
2018 Materiel management 45 38 8 6 3 0 0 83 9 70
2018 Information management 40 41 9 7 3 0 0 81 10 128
2018 Information technology 44 41 9 5 1 0 0 84 7 254
2018 Internal audit 60 24 13 0 3 0 0 84 3 29
2018 Evaluation 55 41 4 0 0 0 0 96 0 35
2018 Data sciences 47 39 7 5 1 0 0 86 7 136
2018 Policy 53 35 8 3 1 0 0 88 4 275
2018 Project management 47 37 8 5 2 0 0 84 8 399
2018 Other services to the public 30 43 14 8 6 0 0 73 14 623
2018 None of the above 34 40 15 7 4 1 0 75 10 747
2017 Client contact centre 38 40 12 4 4 1 0 79 8 76
2017 Federal regulators 39 42 8 7 4 0 0 81 12 250
2017 Compliance, inspection and enforcement 35 40 9 11 5 0 0 75 16 363
2017 Communications or public affairs 46 38 9 4 3 0 0 85 6 150
2017 Access to information and privacy 78 15 7 0 0 0 0 93 0 20
2017 Security 38 45 4 7 5 0 0 84 12 72
2017 Science and technology 45 36 10 5 3 0 0 81 9 1134
2017 Library services 70 30 0 0 0 0 0 100 0 12
2017 Legal services 46 14 24 8 8 0 0 60 17 13
2017 Administration and operations 48 36 9 5 2 0 0 84 7 819
2017 Human resources 55 33 5 5 1 0 0 88 6 249
2017 Financial management 47 39 7 5 2 0 0 87 7 214
2017 Procurement 27 53 12 7 2 0 0 79 9 37
2017 Real property 46 38 7 5 3 0 1 85 8 140
2017 Materiel management 47 25 20 6 3 0 0 72 8 60
2017 Information management 42 39 7 4 6 1 1 82 10 104
2017 Information technology 40 36 9 7 8 1 0 77 15 214
2017 Internal audit 67 26 7 0 0 0 0 93 0 15
2017 Evaluation 42 37 3 0 18 0 0 79 18 24
2017 Data sciences 45 37 9 6 2 1 0 83 8 108
2017 Policy 52 35 9 2 2 0 0 87 4 237
2017 Project management 52 35 7 4 2 1 0 88 6 328
2017 Other services to the public 37 33 16 8 6 0 0 70 14 336
2017 None of the above 32 36 17 9 6 0 0 68 15 630
2014 Client contact centre 18 58 13 9 2 0 0 76 11 101
2014 Federal regulators 37 42 9 9 4 0 0 79 13 307
2014 Compliance, inspection and enforcement 28 40 13 9 9 0 0 69 19 425
2014 Communications or public affairs 42 44 6 5 3 1 0 87 7 120
2014 Access to information and privacy 26 62 6 6 0 0 0 87 6 15
2014 Security 29 44 12 3 11 1 0 73 14 93
2014 Science and technology 37 40 12 6 4 0 0 77 11 1086
2014 Library services 53 24 7 8 7 0 0 77 16 12
2014 Legal services 55 28 0 18 0 0 0 82 18 10
2014 Administration and operations 44 37 10 6 4 0 0 81 9 942
2014 Human resources 43 45 8 3 1 0 0 89 4 260
2014 Financial management 48 31 12 6 3 0 0 79 9 200
2014 Procurement 37 39 6 15 0 3 0 78 16 42
2014 Real property 35 46 11 7 2 0 0 80 9 163
2014 Materiel management 31 37 12 12 8 0 0 68 20 74
2014 Information management 39 42 13 5 1 0 0 81 6 122
2014 Information technology 34 39 13 7 5 2 0 75 12 196
2014 Internal audit 35 35 24 0 5 0 0 70 5 17
2014 Evaluation 54 46 0 0 0 0 0 100 0 18
2014 Other services to the public 36 35 14 12 3 0 0 71 15 548
2014 None of the above 32 40 14 8 5 1 0 72 13 847

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 35 22 11 10 3 1 55 22 100
2018 Federal regulators 23 37 15 11 6 5 3 65 19 295
2018 Compliance, inspection and enforcement 17 40 16 12 10 3 1 60 23 376
2018 Communications or public affairs 19 29 20 15 11 4 1 51 28 151
2018 Access to information and privacy 43 22 21 4 0 9 0 72 5 23
2018 Security 21 41 17 9 9 3 0 64 19 112
2018 Science and technology 17 37 19 11 7 6 3 59 20 1174
2018 Library services 46 45 0 10 0 0 0 90 10 13
2018 Administration and operations 24 32 17 12 9 4 2 60 22 973
2018 Human resources 30 32 15 9 5 6 3 69 15 315
2018 Financial management 22 32 19 12 7 5 4 59 20 230
2018 Procurement 22 41 17 8 0 2 10 72 9 42
2018 Real property 22 38 15 9 10 4 1 64 20 176
2018 Materiel management 24 37 6 14 9 6 3 68 25 70
2018 Information management 25 32 16 11 6 5 5 63 19 128
2018 Information technology 21 38 18 6 6 6 6 67 13 256
2018 Internal audit 17 35 24 10 7 8 0 56 18 29
2018 Evaluation 25 26 23 4 7 9 8 60 12 34
2018 Data sciences 17 37 20 10 4 6 6 61 16 137
2018 Policy 30 32 15 11 6 5 2 66 18 273
2018 Project management 22 35 19 10 6 4 4 62 17 399
2018 Other services to the public 17 37 18 14 11 2 1 56 25 620
2018 None of the above 16 41 21 9 9 3 1 59 19 749
2017 Client contact centre 25 34 17 5 11 4 3 64 17 76
2017 Federal regulators 28 32 12 8 12 5 2 65 22 250
2017 Compliance, inspection and enforcement 26 27 19 9 16 3 2 55 26 364
2017 Communications or public affairs 28 29 14 12 10 4 3 61 24 150
2017 Access to information and privacy 39 42 5 10 0 0 5 85 10 20
2017 Security 25 25 15 22 9 2 3 52 32 72
2017 Science and technology 24 34 14 12 9 5 3 63 22 1132
2017 Library services 30 49 7 7 0 0 7 85 8 12
2017 Legal services 36 0 7 15 25 18 0 44 48 13
2017 Administration and operations 27 28 18 13 8 3 3 59 23 819
2017 Human resources 34 32 14 7 3 4 4 73 12 249
2017 Financial management 29 30 14 12 10 1 4 62 23 215
2017 Procurement 16 24 37 20 2 0 2 40 22 37
2017 Real property 34 28 12 12 9 1 3 66 22 139
2017 Materiel management 25 38 7 10 10 6 2 69 23 60
2017 Information management 26 25 19 8 6 8 7 62 16 105
2017 Information technology 28 28 18 9 7 6 4 62 18 213
2017 Internal audit 40 7 7 20 13 0 13 54 39 15
2017 Evaluation 21 28 4 7 23 7 10 60 36 24
2017 Data sciences 29 30 13 8 5 8 6 69 15 108
2017 Policy 31 32 10 8 5 10 4 73 15 238
2017 Project management 28 38 12 9 4 4 5 73 15 328
2017 Other services to the public 27 35 18 9 8 3 1 65 17 336
2017 None of the above 21 29 16 14 13 4 3 54 29 631
2014 Client contact centre 13 41 22 9 9 2 3 57 20 100
2014 Federal regulators 32 34 12 10 7 4 2 69 18 307
2014 Compliance, inspection and enforcement 28 35 11 14 10 1 1 64 25 425
2014 Communications or public affairs 23 43 7 14 7 3 3 70 23 120
2014 Access to information and privacy 19 22 27 26 6 0 0 41 32 15
2014 Security 17 42 17 14 5 1 3 62 20 93
2014 Science and technology 27 36 15 9 8 4 2 66 18 1086
2014 Library services 18 23 16 24 0 0 19 51 30 12
2014 Legal services 47 8 10 0 35 0 0 55 35 10
2014 Administration and operations 29 36 13 9 7 3 3 69 17 941
2014 Human resources 29 32 15 11 8 3 2 64 20 260
2014 Financial management 35 30 16 6 9 2 1 67 16 200
2014 Procurement 26 35 21 7 11 0 0 61 18 42
2014 Real property 29 31 12 12 11 1 3 63 24 163
2014 Materiel management 26 32 10 19 6 5 2 62 27 74
2014 Information management 25 37 12 10 6 5 4 69 18 123
2014 Information technology 24 28 24 7 8 5 4 58 16 197
2014 Internal audit 18 29 24 5 19 0 6 49 26 17
2014 Evaluation 37 49 0 8 0 0 6 92 8 18
2014 Other services to the public 25 38 16 11 7 1 1 65 18 547
2014 None of the above 25 34 15 11 9 3 2 63 21 847

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 45 16 9 7 2 0 67 16 100
2018 Federal regulators 33 38 14 11 3 1 0 72 14 298
2018 Compliance, inspection and enforcement 31 39 13 8 6 2 0 72 14 376
2018 Communications or public affairs 29 34 15 14 5 2 0 65 20 152
2018 Access to information and privacy 56 39 0 0 0 5 0 100 0 23
2018 Security 24 37 16 15 6 1 2 63 21 112
2018 Science and technology 25 44 13 11 3 2 1 71 15 1174
2018 Library services 81 19 0 0 0 0 0 100 0 13
2018 Administration and operations 37 37 10 9 4 2 1 77 13 974
2018 Human resources 46 39 7 5 1 1 1 87 6 317
2018 Financial management 27 40 17 8 4 4 1 70 12 229
2018 Procurement 18 52 12 8 2 4 4 76 11 42
2018 Real property 38 40 8 10 2 3 1 80 12 178
2018 Materiel management 34 40 7 8 4 3 4 79 13 69
2018 Information management 37 31 15 8 4 4 1 71 13 128
2018 Information technology 20 45 15 14 3 3 1 67 17 258
2018 Internal audit 42 27 16 15 0 0 0 69 15 29
2018 Evaluation 33 36 15 10 4 3 0 71 14 35
2018 Data sciences 23 46 13 9 6 3 0 71 16 137
2018 Policy 38 34 15 9 4 1 0 72 13 275
2018 Project management 34 37 12 12 3 1 1 73 16 400
2018 Other services to the public 24 38 15 13 7 1 1 64 21 623
2018 None of the above 24 38 17 10 6 4 0 65 18 746
2017 Client contact centre 29 50 7 8 4 1 1 81 12 75
2017 Federal regulators 39 34 12 9 4 1 0 74 14 250
2017 Compliance, inspection and enforcement 34 34 14 9 7 0 0 69 17 364
2017 Communications or public affairs 35 37 13 7 4 3 0 75 11 150
2017 Access to information and privacy 58 30 12 0 0 0 0 88 0 20
2017 Security 32 48 6 8 4 2 0 81 12 72
2017 Science and technology 32 38 11 11 4 3 1 73 16 1131
2017 Library services 30 49 7 7 0 7 0 85 8 12
2017 Legal services 35 25 24 0 8 8 0 65 9 13
2017 Administration and operations 41 34 11 6 5 3 1 77 11 817
2017 Human resources 54 30 8 5 2 1 1 85 7 249
2017 Financial management 37 34 13 8 3 5 0 75 11 215
2017 Procurement 27 55 9 6 4 0 0 82 9 37
2017 Real property 40 37 7 5 8 2 1 79 14 140
2017 Materiel management 37 44 7 4 5 3 0 84 9 60
2017 Information management 30 30 16 11 4 9 0 66 17 102
2017 Information technology 33 34 14 10 7 2 0 68 18 214
2017 Internal audit 53 20 7 14 0 7 0 78 15 15
2017 Evaluation 24 42 17 0 0 12 4 79 0 24
2017 Data sciences 31 34 19 10 2 3 1 68 13 108
2017 Policy 37 30 13 8 2 9 1 75 11 236
2017 Project management 38 38 10 7 3 3 0 79 11 326
2017 Other services to the public 34 37 10 8 8 3 0 73 17 334
2017 None of the above 30 35 14 9 9 1 2 68 18 630
2014 Client contact centre 16 48 15 11 3 6 1 69 15 101
2014 Federal regulators 43 39 8 5 2 3 0 84 7 307
2014 Compliance, inspection and enforcement 34 40 12 6 5 1 1 75 12 425
2014 Communications or public affairs 41 40 7 9 1 1 1 83 10 120
2014 Access to information and privacy 57 29 0 6 0 0 8 93 7 15
2014 Security 24 40 12 15 7 2 0 65 22 93
2014 Science and technology 33 40 12 7 4 3 1 76 11 1084
2014 Library services 42 41 8 0 0 0 9 91 0 12
2014 Legal services 63 10 8 19 0 0 0 73 19 10
2014 Administration and operations 44 36 8 6 3 2 1 82 9 940
2014 Human resources 55 32 7 4 2 2 0 88 6 260
2014 Financial management 42 38 8 6 3 2 0 82 10 200
2014 Procurement 33 51 7 5 2 2 0 85 7 42
2014 Real property 42 37 11 6 4 0 1 80 10 163
2014 Materiel management 37 32 15 13 3 1 0 69 15 74
2014 Information management 36 42 11 5 4 1 1 80 9 123
2014 Information technology 24 45 13 8 6 4 1 72 14 196
2014 Internal audit 23 53 12 7 6 0 0 76 13 17
2014 Evaluation 48 47 0 5 0 0 0 95 5 18
2014 Other services to the public 28 40 14 8 6 3 1 72 14 549
2014 None of the above 30 37 13 8 7 4 2 71 15 847

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 48 17 6 10 3 0 66 16 100
2018 Federal regulators 30 39 16 10 4 1 0 70 14 298
2018 Compliance, inspection and enforcement 26 39 19 10 5 1 0 66 15 373
2018 Communications or public affairs 29 38 20 8 4 1 0 68 12 151
2018 Access to information and privacy 60 31 4 0 0 5 0 95 0 23
2018 Security 18 42 22 9 8 1 0 61 17 112
2018 Science and technology 25 46 19 6 3 1 0 72 9 1176
2018 Library services 65 15 19 0 0 0 0 81 0 13
2018 Administration and operations 34 37 18 6 4 0 0 72 11 971
2018 Human resources 42 35 12 8 2 1 0 78 9 312
2018 Financial management 27 43 17 6 4 2 0 72 10 230
2018 Procurement 24 54 18 4 0 0 0 78 4 42
2018 Real property 28 53 9 9 2 1 0 81 11 177
2018 Materiel management 40 24 23 6 7 0 1 64 12 69
2018 Information management 31 40 16 8 4 2 0 72 12 128
2018 Information technology 22 49 19 6 3 1 1 72 9 258
2018 Internal audit 31 45 10 11 3 0 0 76 14 29
2018 Evaluation 39 48 8 3 4 0 0 86 6 35
2018 Data sciences 28 46 18 6 2 1 0 74 8 135
2018 Policy 36 37 18 8 2 0 0 72 10 275
2018 Project management 31 41 17 8 3 0 0 72 11 400
2018 Other services to the public 20 39 19 13 8 1 0 59 21 622
2018 None of the above 21 38 23 11 5 2 0 61 16 746

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 32 26 12 11 6 1 47 25 99
2018 Federal regulators 19 24 19 17 14 6 1 47 33 298
2018 Compliance, inspection and enforcement 17 30 17 14 17 5 0 50 32 377
2018 Communications or public affairs 16 25 19 16 12 10 2 47 31 152
2018 Access to information and privacy 34 31 9 9 4 13 0 75 15 23
2018 Security 15 33 18 18 11 5 0 50 31 112
2018 Science and technology 19 28 19 17 8 8 2 52 28 1180
2018 Library services 50 35 0 10 0 5 0 90 10 13
2018 Administration and operations 22 28 20 11 12 6 2 54 25 971
2018 Human resources 30 25 21 11 6 6 1 59 19 315
2018 Financial management 19 24 18 14 12 11 3 49 30 230
2018 Procurement 9 43 20 16 2 10 0 58 21 42
2018 Real property 23 23 22 15 11 4 1 49 28 178
2018 Materiel management 19 34 13 7 14 9 4 61 24 68
2018 Information management 23 23 18 17 11 8 1 50 30 127
2018 Information technology 19 21 19 16 12 11 1 45 33 257
2018 Internal audit 13 27 21 13 15 7 3 45 31 29
2018 Evaluation 23 27 14 6 4 19 8 68 14 35
2018 Data sciences 15 28 20 16 10 9 2 49 29 137
2018 Policy 19 25 18 17 8 11 2 50 29 275
2018 Project management 18 31 16 15 13 6 2 53 30 400
2018 Other services to the public 16 27 19 15 19 3 1 45 35 621
2018 None of the above 16 33 20 13 11 6 1 52 26 745
2017 Client contact centre 18 32 20 11 13 5 1 53 26 76
2017 Federal regulators 14 23 15 19 20 7 1 41 42 250
2017 Compliance, inspection and enforcement 24 26 15 13 18 4 1 53 32 363
2017 Communications or public affairs 15 29 19 13 11 10 2 50 28 150
2017 Access to information and privacy 24 35 15 16 0 5 5 66 18 20
2017 Security 23 41 9 8 13 3 4 68 22 71
2017 Science and technology 18 30 18 15 9 9 1 53 27 1130
2017 Library services 40 21 9 14 0 7 9 73 17 12
2017 Legal services 23 15 7 17 31 7 0 41 51 13
2017 Administration and operations 20 28 17 14 11 9 2 54 27 815
2017 Human resources 32 22 15 9 9 8 5 62 21 248
2017 Financial management 20 25 19 14 11 8 3 51 28 214
2017 Procurement 15 19 17 21 19 8 0 37 44 35
2017 Real property 24 30 15 11 12 6 1 59 25 139
2017 Materiel management 24 19 15 20 16 7 0 46 38 60
2017 Information management 18 30 14 13 15 8 2 53 32 104
2017 Information technology 13 25 20 16 16 10 1 42 36 213
2017 Internal audit 20 26 14 20 13 0 7 50 35 15
2017 Evaluation 4 10 17 16 18 28 7 22 52 24
2017 Data sciences 17 22 22 13 11 14 0 46 28 108
2017 Policy 14 21 18 18 12 15 2 42 36 236
2017 Project management 22 25 18 13 8 10 3 55 24 326
2017 Other services to the public 19 31 13 18 16 2 0 51 35 336
2017 None of the above 15 29 15 17 15 9 1 48 35 630
2014 Client contact centre 10 26 20 20 14 8 1 41 37 101
2014 Federal regulators 18 20 17 21 14 8 2 42 39 308
2014 Compliance, inspection and enforcement 15 28 16 19 18 2 0 45 39 425
2014 Communications or public affairs 16 27 14 15 19 7 1 47 37 120
2014 Access to information and privacy 38 13 22 13 6 0 8 55 21 15
2014 Security 17 32 17 11 16 7 0 53 29 93
2014 Science and technology 15 27 20 17 14 6 2 45 33 1086
2014 Library services 27 16 0 25 0 23 9 63 37 12
2014 Legal services 32 8 8 10 34 10 0 43 48 10
2014 Administration and operations 21 24 16 15 14 7 3 50 32 940
2014 Human resources 21 28 20 12 12 5 2 52 26 260
2014 Financial management 21 24 17 14 14 9 2 50 31 199
2014 Procurement 22 26 14 25 9 5 0 50 35 42
2014 Real property 19 24 19 16 18 3 2 45 35 163
2014 Materiel management 14 20 19 14 29 3 1 36 45 74
2014 Information management 20 18 24 16 13 9 1 42 32 123
2014 Information technology 9 27 24 12 18 9 1 40 33 196
2014 Internal audit 23 23 18 25 12 0 0 46 36 17
2014 Evaluation 17 16 32 14 0 21 0 42 17 18
2014 Other services to the public 16 28 19 19 15 3 0 45 35 548
2014 None of the above 15 27 15 17 16 9 1 47 36 848

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 15 85 100
2018 Federal regulators 15 85 297
2018 Compliance, inspection and enforcement 19 81 374
2018 Communications or public affairs 18 82 151
2018 Security 18 82 115
2018 Science and technology 11 89 1180
2018 Library services 0 100 13
2018 Administration and operations 15 85 974
2018 Human resources 11 89 316
2018 Financial management 14 86 229
2018 Procurement 12 88 42
2018 Real property 14 86 173
2018 Materiel management 16 84 69
2018 Information management 14 86 128
2018 Information technology 11 89 257
2018 Internal audit 23 77 29
2018 Data sciences 12 88 137
2018 Policy 12 88 276
2018 Project management 12 88 401
2018 Other services to the public 21 79 626
2018 None of the above 17 83 751

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 24 43
2018 Compliance, inspection and enforcement 48 65
2018 Communications or public affairs 64 27
2018 Security 48 19
2018 Science and technology 45 132
2018 Administration and operations 56 140
2018 Human resources 42 35
2018 Financial management 37 32
2018 Real property 57 25
2018 Information management 67 18
2018 Information technology 49 27
2018 Data sciences 61 14
2018 Policy 41 32
2018 Project management 54 43
2018 Other services to the public 57 133
2018 None of the above 59 110

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 32 13
2018 Federal regulators 73 43
2018 Compliance, inspection and enforcement 63 66
2018 Communications or public affairs 51 27
2018 Security 67 19
2018 Science and technology 55 132
2018 Administration and operations 55 140
2018 Human resources 61 35
2018 Financial management 62 32
2018 Real property 42 25
2018 Information management 57 18
2018 Information technology 55 27
2018 Data sciences 69 15
2018 Policy 78 32
2018 Project management 64 43
2018 Other services to the public 64 131
2018 None of the above 63 108

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 65
2018 Science and technology 15 132
2018 Administration and operations 9 140
2018 Other services to the public 9 128
2018 None of the above 16 105

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 13
2018 Communications or public affairs 0 27
2018 Security 0 19
2018 Science and technology 0 132
2018 Financial management 0 32
2018 Materiel management 0 12
2018 Information management 0 17
2018 Information technology 0 27
2018 Data sciences 0 13
2018 Policy 0 32
2018 Project management 0 43
2018 None of the above 0 105

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 13
2018 Science and technology 8 132
2018 Administration and operations 4 140
2018 Financial management 0 32
2018 Information management 0 17
2018 None of the above 10 105

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 32 43
2018 Compliance, inspection and enforcement 20 65
2018 Security 0 19
2018 Science and technology 10 132
2018 Administration and operations 5 140
2018 Financial management 0 32
2018 Materiel management 0 12
2018 Information management 0 17
2018 Project management 12 43
2018 Other services to the public 20 130
2018 None of the above 10 105

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 13
2018 Communications or public affairs 0 27
2018 Security 0 19
2018 Financial management 0 32
2018 Materiel management 0 12
2018 Policy 0 32
2018 Project management 0 43
2018 Other services to the public 4 129
2018 None of the above 6 105

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 13
2018 Federal regulators 40 43
2018 Compliance, inspection and enforcement 50 66
2018 Communications or public affairs 38 27
2018 Security 43 19
2018 Science and technology 37 133
2018 Administration and operations 45 140
2018 Human resources 37 35
2018 Financial management 41 32
2018 Real property 44 26
2018 Materiel management 42 12
2018 Information management 40 17
2018 Information technology 35 27
2018 Data sciences 56 15
2018 Policy 47 32
2018 Project management 43 41
2018 Other services to the public 44 129
2018 None of the above 38 108

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 51 13
2018 Federal regulators 39 43
2018 Compliance, inspection and enforcement 40 66
2018 Communications or public affairs 45 27
2018 Security 35 18
2018 Science and technology 41 133
2018 Administration and operations 43 140
2018 Human resources 32 35
2018 Financial management 49 32
2018 Real property 33 26
2018 Materiel management 63 12
2018 Information management 33 18
2018 Information technology 35 27
2018 Policy 47 32
2018 Project management 36 41
2018 Other services to the public 41 129
2018 None of the above 42 108

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 61 13
2018 Federal regulators 38 43
2018 Compliance, inspection and enforcement 43 66
2018 Communications or public affairs 61 27
2018 Security 34 18
2018 Science and technology 48 133
2018 Administration and operations 43 140
2018 Human resources 38 35
2018 Financial management 39 32
2018 Real property 41 26
2018 Materiel management 57 12
2018 Information management 50 18
2018 Information technology 34 27
2018 Data sciences 44 14
2018 Policy 49 32
2018 Project management 50 41
2018 Other services to the public 37 129
2018 None of the above 50 107

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 36 43
2018 Compliance, inspection and enforcement 38 66
2018 Communications or public affairs 30 27
2018 Security 39 19
2018 Science and technology 32 133
2018 Administration and operations 45 140
2018 Human resources 49 35
2018 Financial management 37 32
2018 Real property 30 26
2018 Information management 54 17
2018 Information technology 33 27
2018 Data sciences 45 14
2018 Policy 40 32
2018 Project management 33 41
2018 Other services to the public 41 130
2018 None of the above 36 110

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 13
2018 Federal regulators 24 43
2018 Compliance, inspection and enforcement 48 66
2018 Communications or public affairs 33 27
2018 Security 31 18
2018 Science and technology 27 133
2018 Administration and operations 38 140
2018 Human resources 36 35
2018 Financial management 47 32
2018 Real property 45 26
2018 Information management 50 18
2018 Information technology 33 27
2018 Policy 15 32
2018 Project management 29 41
2018 Other services to the public 30 127
2018 None of the above 29 106

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 57 43
2018 Compliance, inspection and enforcement 61 67
2018 Communications or public affairs 45 27
2018 Security 57 19
2018 Science and technology 49 133
2018 Administration and operations 53 140
2018 Human resources 45 35
2018 Financial management 50 32
2018 Real property 36 26
2018 Information management 56 18
2018 Information technology 64 27
2018 Data sciences 54 13
2018 Policy 55 32
2018 Project management 57 41
2018 Other services to the public 68 129
2018 None of the above 65 113

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 44 14
2018 Federal regulators 31 43
2018 Compliance, inspection and enforcement 40 66
2018 Communications or public affairs 19 27
2018 Security 48 19
2018 Science and technology 30 133
2018 Administration and operations 30 140
2018 Human resources 31 35
2018 Financial management 37 32
2018 Real property 38 26
2018 Information management 35 17
2018 Information technology 36 27
2018 Policy 35 32
2018 Project management 31 41
2018 Other services to the public 40 130
2018 None of the above 38 111

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 13
2018 Federal regulators 0 43
2018 Communications or public affairs 0 27
2018 Security 0 18
2018 Human resources 0 35
2018 Financial management 0 32
2018 Real property 0 26
2018 Materiel management 0 12
2018 Information management 0 17
2018 Information technology 0 27
2018 Data sciences 0 13
2018 Policy 0 32
2018 Project management 0 41

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 66
2018 Science and technology 11 133
2018 Administration and operations 11 140
2018 Materiel management 0 12
2018 Information management 0 17
2018 Project management 18 41
2018 Other services to the public 9 128
2018 None of the above 14 106

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 20 43
2018 Compliance, inspection and enforcement 30 66
2018 Science and technology 6 133
2018 Administration and operations 13 140
2018 Materiel management 0 12
2018 Data sciences 0 13
2018 Project management 13 41
2018 Other services to the public 15 127
2018 None of the above 18 109

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 48 43
2018 Compliance, inspection and enforcement 48 67
2018 Communications or public affairs 51 27
2018 Security 55 18
2018 Science and technology 41 133
2018 Administration and operations 48 140
2018 Human resources 43 35
2018 Financial management 46 32
2018 Real property 54 26
2018 Materiel management 42 12
2018 Information management 35 18
2018 Information technology 33 27
2018 Policy 44 32
2018 Project management 40 41
2018 Other services to the public 42 129
2018 None of the above 39 106

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 35 43
2018 Compliance, inspection and enforcement 41 66
2018 Communications or public affairs 24 27
2018 Security 44 19
2018 Science and technology 31 133
2018 Administration and operations 29 140
2018 Human resources 23 35
2018 Financial management 41 32
2018 Real property 24 26
2018 Information technology 27 27
2018 Data sciences 42 14
2018 Policy 35 32
2018 Project management 30 41
2018 Other services to the public 47 127
2018 None of the above 36 110

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 13
2018 Federal regulators 10 43
2018 Compliance, inspection and enforcement 10 66
2018 Science and technology 6 133
2018 Administration and operations 22 140
2018 Real property 24 26
2018 Materiel management 34 12
2018 Policy 22 32
2018 Project management 15 41
2018 Other services to the public 14 128
2018 None of the above 12 106

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 48 14
2018 Federal regulators 54 42
2018 Compliance, inspection and enforcement 55 66
2018 Communications or public affairs 74 27
2018 Security 64 18
2018 Science and technology 52 133
2018 Administration and operations 58 140
2018 Human resources 49 35
2018 Financial management 63 32
2018 Real property 61 26
2018 Materiel management 57 12
2018 Information management 52 17
2018 Information technology 44 27
2018 Data sciences 62 13
2018 Policy 47 32
2018 Project management 66 42
2018 Other services to the public 39 129
2018 None of the above 43 108

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 55 13
2018 Federal regulators 39 42
2018 Compliance, inspection and enforcement 35 66
2018 Communications or public affairs 28 27
2018 Security 43 19
2018 Science and technology 31 133
2018 Administration and operations 29 140
2018 Human resources 24 35
2018 Financial management 28 32
2018 Real property 16 26
2018 Information management 29 17
2018 Information technology 24 27
2018 Policy 28 32
2018 Project management 29 42
2018 Other services to the public 33 128
2018 None of the above 34 108

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 11 42
2018 Compliance, inspection and enforcement 13 66
2018 Security 0 18
2018 Science and technology 7 133
2018 Administration and operations 10 140
2018 Project management 14 42
2018 Other services to the public 4 127
2018 None of the above 6 106

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Federal regulators 14 42
2018 Compliance, inspection and enforcement 25 66
2018 Science and technology 15 133
2018 Administration and operations 12 140
2018 Human resources 0 35
2018 Policy 15 32
2018 Project management 13 42
2018 Other services to the public 14 129
2018 None of the above 8 108

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 66
2018 Science and technology 10 133
2018 Administration and operations 13 140
2018 Information management 27 18
2018 Project management 13 42
2018 Other services to the public 8 128
2018 None of the above 8 106

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 10 66
2018 Science and technology 5 133
2018 Administration and operations 5 140
2018 Human resources 0 35
2018 Data sciences 0 13
2018 Project management 0 42
2018 Other services to the public 6 128

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 11 42
2018 Compliance, inspection and enforcement 20 66
2018 Science and technology 16 133
2018 Administration and operations 17 140
2018 Financial management 23 32
2018 Project management 24 42
2018 Other services to the public 31 129
2018 None of the above 24 106

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 13 42
2018 Compliance, inspection and enforcement 11 66
2018 Communications or public affairs 18 27
2018 Science and technology 4 133
2018 Administration and operations 10 140
2018 Information technology 22 27
2018 Policy 19 32
2018 Project management 15 42
2018 Other services to the public 10 127
2018 None of the above 9 107

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 22 42
2018 Compliance, inspection and enforcement 25 67
2018 Communications or public affairs 18 27
2018 Science and technology 35 133
2018 Administration and operations 26 140
2018 Human resources 37 35
2018 Real property 31 26
2018 Information management 35 18
2018 Information technology 30 27
2018 Policy 16 32
2018 Project management 20 42
2018 Other services to the public 32 128
2018 None of the above 42 109

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 58
2018 Science and technology 15 126
2018 Administration and operations 9 132
2018 Materiel management 0 11
2018 Project management 14 42
2018 Other services to the public 12 120
2018 None of the above 9 107

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 13 42
2018 Compliance, inspection and enforcement 26 58
2018 Communications or public affairs 28 26
2018 Science and technology 23 126
2018 Administration and operations 20 132
2018 Human resources 20 35
2018 Financial management 26 31
2018 Information management 30 17
2018 Policy 28 29
2018 Project management 23 42
2018 Other services to the public 21 119
2018 None of the above 26 104

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 11 126
2018 Administration and operations 5 132
2018 Materiel management 0 11
2018 Other services to the public 10 119

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 15 58
2018 Science and technology 9 126
2018 Administration and operations 9 132
2018 Materiel management 0 11
2018 Information technology 20 26
2018 Data sciences 0 13
2018 Other services to the public 7 119
2018 None of the above 5 104

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 13 58
2018 Science and technology 13 126
2018 Administration and operations 16 132
2018 Human resources 15 35
2018 Financial management 16 31
2018 Real property 0 25
2018 Other services to the public 4 119

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 58
2018 Science and technology 12 126
2018 Administration and operations 9 132
2018 Real property 0 25
2018 Materiel management 0 11
2018 Project management 18 42
2018 Other services to the public 12 120
2018 None of the above 12 104

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 12
2018 Compliance, inspection and enforcement 8 58
2018 Science and technology 6 126
2018 Administration and operations 17 132
2018 Human resources 16 35
2018 Financial management 19 31
2018 Materiel management 0 11
2018 Data sciences 0 13
2018 Policy 21 29
2018 Project management 18 42
2018 Other services to the public 12 119
2018 None of the above 10 105

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 17 58
2018 Communications or public affairs 21 26
2018 Science and technology 13 126
2018 Administration and operations 10 132
2018 Real property 0 25
2018 Materiel management 0 11
2018 Policy 17 29
2018 Other services to the public 13 119
2018 None of the above 14 105

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 13 58
2018 Science and technology 7 126
2018 Administration and operations 11 132
2018 Real property 0 25
2018 Information technology 0 26
2018 Other services to the public 12 119
2018 None of the above 7 104

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 26 42
2018 Compliance, inspection and enforcement 20 58
2018 Communications or public affairs 32 26
2018 Science and technology 24 126
2018 Administration and operations 28 132
2018 Human resources 14 35
2018 Financial management 36 31
2018 Real property 23 25
2018 Information management 34 17
2018 Information technology 31 26
2018 Policy 31 29
2018 Project management 30 42
2018 Other services to the public 35 120
2018 None of the above 21 106

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 58
2018 Security 0 15
2018 Science and technology 4 126
2018 Administration and operations 6 132
2018 Materiel management 0 11
2018 Other services to the public 6 119
2018 None of the above 8 103

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 43 42
2018 Compliance, inspection and enforcement 34 58
2018 Communications or public affairs 45 26
2018 Security 48 16
2018 Science and technology 40 126
2018 Administration and operations 41 132
2018 Human resources 26 35
2018 Financial management 45 31
2018 Real property 34 25
2018 Information management 43 17
2018 Information technology 54 26
2018 Data sciences 42 14
2018 Policy 72 29
2018 Project management 49 42
2018 Other services to the public 47 121
2018 None of the above 43 108

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 42
2018 Compliance, inspection and enforcement 0 58
2018 Communications or public affairs 0 26
2018 Science and technology 0 126
2018 Administration and operations 0 132
2018 Human resources 0 35
2018 Real property 0 25
2018 Materiel management 0 11
2018 Information management 0 17
2018 Information technology 0 26
2018 Data sciences 0 13

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 52 12
2018 Federal regulators 61 42
2018 Compliance, inspection and enforcement 67 59
2018 Communications or public affairs 51 26
2018 Security 41 15
2018 Science and technology 53 126
2018 Administration and operations 53 132
2018 Human resources 57 35
2018 Financial management 56 31
2018 Real property 54 25
2018 Information management 65 17
2018 Information technology 40 26
2018 Data sciences 55 14
2018 Policy 65 29
2018 Project management 55 42
2018 Other services to the public 59 122
2018 None of the above 65 107

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 58
2018 Security 0 15
2018 Financial management 0 31
2018 None of the above 4 105

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 16 42
2018 Compliance, inspection and enforcement 17 58
2018 Science and technology 10 126
2018 Administration and operations 12 132
2018 Human resources 20 35
2018 Real property 30 25
2018 Project management 18 42
2018 Other services to the public 10 120
2018 None of the above 10 104

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 20 30 7 8 16 5 43 19 101
2018 Federal regulators 17 20 17 11 9 23 3 50 27 295
2018 Compliance, inspection and enforcement 15 23 21 13 9 16 3 47 27 376
2018 Communications or public affairs 9 23 23 6 7 25 7 48 18 152
2018 Access to information and privacy 22 13 22 0 0 35 9 61 0 23
2018 Security 16 37 21 5 6 10 5 62 13 115
2018 Science and technology 11 21 21 8 7 28 4 48 21 1181
2018 Library services 36 6 33 10 0 10 6 49 11 13
2018 Administration and operations 17 22 19 9 6 20 6 53 20 971
2018 Human resources 28 19 17 7 2 23 4 65 12 317
2018 Financial management 13 17 21 8 8 27 7 45 24 231
2018 Procurement 19 23 27 9 0 19 3 54 11 42
2018 Real property 16 20 29 6 5 21 3 47 15 177
2018 Materiel management 16 26 15 8 10 20 6 56 24 69
2018 Information management 20 20 20 7 8 20 5 54 19 127
2018 Information technology 12 20 19 7 3 31 8 52 17 255
2018 Internal audit 15 15 31 10 9 14 7 37 24 28
2018 Evaluation 19 7 21 3 4 41 5 49 12 35
2018 Data sciences 9 24 21 8 5 27 7 49 19 136
2018 Policy 14 14 24 8 5 32 4 43 20 276
2018 Project management 15 20 22 9 6 24 4 49 20 400
2018 Other services to the public 14 25 23 11 13 11 3 45 28 620
2018 None of the above 16 25 26 7 8 15 3 50 19 741
2017 Client contact centre 17 26 16 6 5 22 7 61 16 76
2017 Federal regulators 13 16 20 11 11 25 4 40 32 250
2017 Compliance, inspection and enforcement 17 20 22 9 14 13 4 45 28 363
2017 Communications or public affairs 15 14 22 10 6 29 5 43 23 149
2017 Access to information and privacy 25 29 21 0 0 19 6 72 0 20
2017 Security 33 13 23 6 10 12 3 55 18 72
2017 Science and technology 14 21 17 8 9 24 7 51 25 1134
2017 Library services 16 0 14 0 0 37 33 53 0 12
2017 Legal services 7 23 22 8 16 23 0 39 32 13
2017 Administration and operations 17 21 20 9 7 19 7 52 22 818
2017 Human resources 24 23 17 5 3 24 4 66 10 249
2017 Financial management 15 16 19 9 9 21 10 45 27 215
2017 Procurement 17 7 45 9 8 9 6 28 19 37
2017 Real property 17 21 19 8 9 18 8 52 22 140
2017 Materiel management 16 25 27 6 9 14 4 50 18 60
2017 Information management 16 19 21 7 4 27 6 52 17 104
2017 Information technology 15 16 19 9 10 23 8 44 27 214
2017 Internal audit 28 0 20 20 0 20 13 41 29 15
2017 Evaluation 4 10 14 0 23 46 3 28 45 24
2017 Data sciences 17 12 17 5 9 31 9 48 24 108
2017 Policy 12 11 19 6 6 36 10 43 22 238
2017 Project management 15 23 22 4 5 23 8 56 13 328
2017 Other services to the public 16 21 26 12 10 12 3 43 26 335
2017 None of the above 16 21 24 11 9 16 3 46 24 631
2014 Client contact centre 6 33 14 13 8 19 6 53 28 101
2014 Federal regulators 17 17 22 6 10 24 5 47 22 307
2014 Compliance, inspection and enforcement 13 23 21 9 15 17 3 45 29 425
2014 Communications or public affairs 12 22 20 10 6 24 6 49 23 120
2014 Access to information and privacy 13 19 19 6 22 20 0 40 36 15
2014 Security 13 19 30 9 8 18 3 40 22 92
2014 Science and technology 14 22 19 8 7 24 6 51 21 1087
2014 Library services 0 31 8 0 0 50 10 79 0 12
2014 Legal services 21 18 27 0 0 25 8 59 0 10
2014 Administration and operations 18 23 18 10 5 21 5 55 20 941
2014 Human resources 18 25 20 8 5 18 6 57 17 260
2014 Financial management 12 18 25 5 9 24 8 43 20 200
2014 Procurement 9 23 14 21 6 22 4 44 37 42
2014 Real property 16 23 18 11 6 19 7 54 22 163
2014 Materiel management 9 22 18 21 8 19 4 40 37 74
2014 Information management 12 18 17 10 3 33 7 51 21 123
2014 Information technology 12 21 22 4 5 29 7 52 13 197
2014 Internal audit 6 18 17 0 19 40 0 40 32 17
2014 Evaluation 5 17 6 8 0 48 16 62 22 18
2014 Other services to the public 14 28 23 11 11 10 3 48 25 546
2014 None of the above 13 23 22 9 10 20 4 47 24 846

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 43 18 8 6 6 1 65 15 101
2018 Federal regulators 31 32 17 9 5 6 0 67 15 295
2018 Compliance, inspection and enforcement 29 35 19 7 7 4 0 66 14 375
2018 Communications or public affairs 25 34 19 10 6 6 0 63 16 151
2018 Access to information and privacy 43 31 13 0 0 9 4 85 0 23
2018 Security 25 37 23 7 2 5 3 66 9 114
2018 Science and technology 26 39 18 6 4 7 1 70 11 1184
2018 Library services 77 10 14 0 0 0 0 86 0 13
2018 Administration and operations 33 36 15 4 5 6 1 74 10 968
2018 Human resources 40 32 13 5 2 7 1 79 7 316
2018 Financial management 25 34 17 8 5 9 1 67 14 231
2018 Procurement 32 43 16 2 0 7 0 81 2 42
2018 Real property 31 35 19 8 2 6 0 70 11 176
2018 Materiel management 29 30 16 6 8 10 1 66 15 69
2018 Information management 35 32 19 3 4 7 0 72 7 127
2018 Information technology 25 42 15 5 2 10 2 75 8 256
2018 Internal audit 22 37 27 7 3 4 0 61 11 28
2018 Evaluation 38 42 6 0 6 8 0 87 7 35
2018 Data sciences 27 45 11 6 5 6 1 77 11 137
2018 Policy 33 28 20 8 2 9 0 67 11 275
2018 Project management 32 34 18 7 3 6 1 70 11 397
2018 Other services to the public 21 36 19 11 10 4 0 59 21 618
2018 None of the above 26 32 23 7 5 6 1 62 14 743
2017 Client contact centre 32 39 13 4 4 9 0 78 8 76
2017 Federal regulators 27 27 22 10 7 7 0 58 19 250
2017 Compliance, inspection and enforcement 27 31 18 9 10 4 0 61 20 363
2017 Communications or public affairs 25 30 21 6 5 12 1 64 12 150
2017 Access to information and privacy 35 34 21 0 0 10 0 76 0 20
2017 Security 40 32 14 7 4 4 0 74 12 72
2017 Science and technology 27 35 16 7 5 9 1 69 13 1133
2017 Library services 30 35 14 7 0 7 7 75 8 12
2017 Legal services 15 41 22 0 0 22 0 72 0 13
2017 Administration and operations 29 33 16 8 4 7 3 69 14 819
2017 Human resources 34 37 12 4 1 10 1 80 6 248
2017 Financial management 27 28 16 8 6 12 3 65 17 215
2017 Procurement 19 14 46 11 4 6 0 36 15 37
2017 Real property 32 28 14 8 8 7 2 66 18 140
2017 Materiel management 32 21 27 9 7 3 0 55 17 60
2017 Information management 29 36 13 7 4 7 3 72 13 104
2017 Information technology 29 27 19 6 7 11 1 64 15 213
2017 Internal audit 41 20 13 7 0 20 0 76 8 15
2017 Evaluation 21 35 14 18 5 7 0 60 25 24
2017 Data sciences 25 34 18 7 5 9 2 66 14 108
2017 Policy 26 27 16 8 5 18 1 65 15 237
2017 Project management 29 39 15 5 3 8 2 75 8 325
2017 Other services to the public 22 22 28 11 8 8 1 48 21 334
2017 None of the above 23 31 22 11 6 7 1 58 18 629
2014 Client contact centre 12 40 23 12 6 7 1 56 19 101
2014 Federal regulators 26 34 17 6 7 10 0 67 15 307
2014 Compliance, inspection and enforcement 23 34 16 10 10 7 1 61 22 425
2014 Communications or public affairs 19 29 23 9 5 15 1 56 17 120
2014 Access to information and privacy 13 31 27 21 0 8 0 48 22 15
2014 Security 20 35 24 4 12 5 0 58 17 93
2014 Science and technology 24 34 21 7 5 9 1 64 13 1086
2014 Library services 17 32 16 0 0 35 0 76 0 12
2014 Legal services 21 36 27 0 0 16 0 68 0 10
2014 Administration and operations 29 32 18 8 4 8 1 67 13 941
2014 Human resources 27 35 18 7 3 10 1 69 10 260
2014 Financial management 21 31 23 5 5 14 2 61 13 200
2014 Procurement 27 36 10 6 8 12 0 71 17 42
2014 Real property 25 33 21 13 4 3 0 60 18 163
2014 Materiel management 20 35 13 7 15 8 3 61 24 74
2014 Information management 22 39 18 5 3 12 2 71 9 123
2014 Information technology 20 35 22 6 2 13 2 65 9 197
2014 Internal audit 6 34 23 0 19 18 0 49 23 17
2014 Evaluation 33 12 11 13 0 31 0 65 19 18
2014 Other services to the public 24 31 23 10 7 4 1 58 18 546
2014 None of the above 22 31 20 10 7 8 1 59 19 847

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Federal regulators 7 93 297
2018 Compliance, inspection and enforcement 11 89 373
2018 Communications or public affairs 7 93 152
2018 Access to information and privacy 0 100 23
2018 Security 7 93 115
2018 Science and technology 5 95 1181
2018 Library services 0 100 13
2018 Administration and operations 6 94 972
2018 Human resources 3 97 317
2018 Financial management 5 95 229
2018 Real property 6 94 177
2018 Information management 6 94 127
2018 Information technology 4 96 258
2018 Data sciences 4 96 137
2018 Policy 6 94 275
2018 Project management 6 94 398
2018 Other services to the public 12 88 617
2018 None of the above 7 93 750

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 29 40
2018 Science and technology 49 57
2018 Administration and operations 38 56
2018 Project management 36 24
2018 Other services to the public 43 62
2018 None of the above 36 45

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 65 19
2018 Compliance, inspection and enforcement 71 40
2018 Science and technology 66 57
2018 Administration and operations 82 56
2018 Real property 46 10
2018 Project management 66 24
2018 Other services to the public 73 67
2018 None of the above 69 46

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Policy 0 16
2018 Project management 0 24
2018 None of the above 9 45

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Science and technology 0 57
2018 Financial management 0 11
2018 Real property 0 10
2018 Policy 0 16
2018 Project management 0 24
2018 Other services to the public 0 61
2018 None of the above 0 45

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Science and technology 8 57
2018 Financial management 0 11
2018 Policy 0 16

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 42 19
2018 Compliance, inspection and enforcement 17 40
2018 Communications or public affairs 0 10
2018 Science and technology 8 57
2018 Administration and operations 14 56
2018 Real property 0 10
2018 Other services to the public 10 61
2018 None of the above 19 45

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 40
2018 Financial management 0 11
2018 Real property 0 10
2018 None of the above 16 46

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 37 19
2018 Compliance, inspection and enforcement 33 40
2018 Communications or public affairs 0 11
2018 Science and technology 13 58
2018 Policy 32 16
2018 Other services to the public 12 60
2018 None of the above 15 45

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 15 40
2018 Science and technology 14 58
2018 Other services to the public 11 60
2018 None of the above 19 45

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 18 40
2018 Communications or public affairs 0 11
2018 Project management 0 24
2018 Other services to the public 9 61

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Administration and operations 0 56
2018 Financial management 0 11
2018 Real property 0 10

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 28 19
2018 Compliance, inspection and enforcement 13 40
2018 Science and technology 16 58
2018 Administration and operations 36 56
2018 Financial management 44 11
2018 Project management 22 24
2018 Other services to the public 17 60
2018 None of the above 27 45

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 55 19
2018 Compliance, inspection and enforcement 27 40
2018 Science and technology 49 58
2018 Administration and operations 31 56
2018 Policy 38 16
2018 Project management 42 24
2018 Other services to the public 41 63
2018 None of the above 47 45

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 19
2018 Communications or public affairs 0 11
2018 Administration and operations 0 56
2018 Real property 0 10
2018 Policy 0 16
2018 Project management 0 24

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 19
2018 Compliance, inspection and enforcement 0 40
2018 Communications or public affairs 0 11
2018 Science and technology 0 58
2018 Financial management 0 11
2018 Real property 0 10
2018 None of the above 0 45

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Financial management 0 11
2018 Policy 0 16
2018 Other services to the public 10 62

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 21 40
2018 Science and technology 17 58
2018 Administration and operations 15 56
2018 Financial management 0 11
2018 Policy 32 16
2018 Other services to the public 13 62
2018 None of the above 20 46

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 19
2018 Compliance, inspection and enforcement 0 40
2018 Communications or public affairs 0 11
2018 Science and technology 0 58
2018 Administration and operations 0 56
2018 Financial management 0 11
2018 Real property 0 10
2018 Policy 0 16
2018 Project management 0 24

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 19 40
2018 Science and technology 10 58
2018 Administration and operations 24 56
2018 Financial management 0 11
2018 Real property 0 10
2018 Other services to the public 13 60

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 19
2018 Compliance, inspection and enforcement 0 40
2018 Communications or public affairs 0 11
2018 Science and technology 0 58
2018 Administration and operations 0 56
2018 Financial management 0 11
2018 Real property 0 10
2018 Policy 0 16
2018 Project management 0 24
2018 Other services to the public 0 60
2018 None of the above 0 45

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 19
2018 Compliance, inspection and enforcement 16 40
2018 Science and technology 13 58
2018 Administration and operations 23 56
2018 Policy 0 16
2018 Other services to the public 20 61
2018 None of the above 33 47

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 33 19
2018 Compliance, inspection and enforcement 42 40
2018 Science and technology 34 58
2018 Administration and operations 43 56
2018 Project management 33 24
2018 Other services to the public 26 64
2018 None of the above 32 46

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 28 40
2018 Science and technology 27 58
2018 Administration and operations 22 56
2018 Project management 29 24
2018 Other services to the public 24 63

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Administration and operations 8 56
2018 Real property 0 10
2018 Project management 0 24
2018 Other services to the public 9 60

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 14 40
2018 Science and technology 12 58
2018 Administration and operations 17 56
2018 Financial management 0 11
2018 Real property 0 10
2018 Other services to the public 17 62

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 8 56
2018 Financial management 0 11
2018 Policy 0 16
2018 Project management 0 24
2018 None of the above 0 45

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 40
2018 Science and technology 0 58
2018 Financial management 0 11
2018 Real property 0 10
2018 Project management 0 24
2018 None of the above 0 45

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 10 58
2018 Other services to the public 11 61

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 40
2018 Communications or public affairs 0 11
2018 Policy 32 16
2018 Other services to the public 8 60
2018 None of the above 13 45

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 45 19
2018 Compliance, inspection and enforcement 34 40
2018 Communications or public affairs 48 11
2018 Science and technology 43 58
2018 Administration and operations 36 56
2018 Financial management 54 11
2018 Policy 44 16
2018 Project management 35 24
2018 Other services to the public 57 63
2018 None of the above 54 45

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Communications or public affairs 0 10
2018 Administration and operations 10 52
2018 Financial management 0 11
2018 Real property 0 10
2018 Other services to the public 0 58

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 22 35
2018 Science and technology 39 58
2018 Administration and operations 19 52
2018 Real property 0 10
2018 Policy 34 14
2018 Other services to the public 20 58
2018 None of the above 13 45

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Communications or public affairs 0 10
2018 Financial management 0 11
2018 Real property 0 10
2018 Policy 0 14
2018 Other services to the public 0 58

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Communications or public affairs 0 10
2018 Financial management 0 11
2018 Policy 0 14
2018 None of the above 0 45

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Real property 0 10
2018 Policy 0 14
2018 None of the above 0 45

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Communications or public affairs 0 10
2018 Science and technology 0 58
2018 Real property 0 10
2018 Policy 0 14
2018 Project management 0 24

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Compliance, inspection and enforcement 0 35
2018 Administration and operations 12 52
2018 Policy 0 14
2018 Other services to the public 10 58
2018 None of the above 17 46

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 9 58
2018 Administration and operations 8 52
2018 Real property 0 10
2018 Other services to the public 15 58
2018 None of the above 11 46

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Compliance, inspection and enforcement 17 35
2018 Administration and operations 17 52
2018 Policy 0 14
2018 Other services to the public 8 59
2018 None of the above 11 45

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 36 18
2018 Compliance, inspection and enforcement 13 35
2018 Science and technology 23 58
2018 Administration and operations 24 52
2018 Other services to the public 33 59
2018 None of the above 21 46

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Real property 0 10
2018 None of the above 11 46

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 54 18
2018 Compliance, inspection and enforcement 23 35
2018 Science and technology 32 58
2018 Administration and operations 43 52
2018 Policy 58 14
2018 Project management 49 24
2018 Other services to the public 55 62
2018 None of the above 39 46

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Communications or public affairs 0 10
2018 Science and technology 0 58
2018 Administration and operations 0 52
2018 Real property 0 10
2018 Other services to the public 0 58

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 62 35
2018 Communications or public affairs 47 10
2018 Science and technology 58 58
2018 Administration and operations 62 52
2018 Financial management 44 11
2018 Policy 64 14
2018 Project management 49 24
2018 Other services to the public 68 63
2018 None of the above 64 46

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 18
2018 Communications or public affairs 0 10
2018 Science and technology 0 58
2018 Financial management 0 11
2018 Other services to the public 0 58
2018 None of the above 0 45

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 15 35
2018 Science and technology 15 58
2018 Administration and operations 14 52
2018 Other services to the public 20 58
2018 None of the above 20 45

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 19 32 4 3 22 4 47 10 101
2018 Federal regulators 16 18 21 6 5 30 3 51 17 296
2018 Compliance, inspection and enforcement 16 20 29 6 5 19 4 47 15 373
2018 Communications or public affairs 11 20 28 2 0 33 7 51 3 151
2018 Access to information and privacy 32 9 19 0 0 32 9 69 0 22
2018 Security 15 40 21 3 3 15 4 67 7 115
2018 Science and technology 12 20 24 4 2 33 5 52 9 1180
2018 Library services 36 10 39 0 0 10 6 54 0 13
2018 Administration and operations 21 20 23 3 3 25 5 59 8 973
2018 Human resources 29 21 16 3 1 26 4 71 6 318
2018 Financial management 16 17 23 2 2 31 8 55 7 231
2018 Procurement 18 26 30 2 2 16 6 56 6 42
2018 Real property 16 20 29 2 2 26 4 52 7 178
2018 Materiel management 18 27 24 1 2 23 5 62 4 69
2018 Information management 23 18 25 2 1 24 7 59 5 127
2018 Information technology 16 19 20 2 1 35 6 61 5 258
2018 Internal audit 18 21 25 6 3 17 10 53 13 29
2018 Evaluation 22 11 15 0 4 46 3 64 7 35
2018 Data sciences 13 26 19 2 1 33 7 63 5 136
2018 Policy 13 12 26 3 2 41 4 45 8 276
2018 Project management 15 18 28 3 3 29 4 49 10 399
2018 Other services to the public 16 24 28 7 6 16 3 49 16 616
2018 None of the above 18 24 28 5 4 19 2 53 12 740
2017 Client contact centre 19 26 15 1 4 28 7 70 8 76
2017 Federal regulators 15 14 22 4 6 36 4 48 15 250
2017 Compliance, inspection and enforcement 17 20 24 3 9 21 6 50 17 364
2017 Communications or public affairs 14 14 21 1 4 40 5 52 10 150
2017 Access to information and privacy 20 5 31 0 0 39 6 44 0 20
2017 Security 36 10 26 1 5 18 4 59 8 72
2017 Science and technology 16 19 20 2 3 32 6 58 10 1131
2017 Library services 16 0 21 0 0 37 26 42 0 12
2017 Legal services 16 7 22 8 8 31 7 37 27 13
2017 Administration and operations 18 23 20 5 3 25 7 61 10 821
2017 Human resources 29 23 16 3 1 23 5 72 6 249
2017 Financial management 17 15 22 3 3 29 12 54 9 215
2017 Procurement 15 9 48 6 0 17 6 31 7 37
2017 Real property 24 18 17 5 3 25 8 63 11 140
2017 Materiel management 19 23 21 1 2 27 6 63 6 59
2017 Information management 17 18 20 3 4 30 8 56 11 104
2017 Information technology 17 16 22 1 5 33 6 54 10 214
2017 Internal audit 14 7 20 7 0 26 26 44 14 15
2017 Evaluation 7 7 14 18 0 51 3 31 39 24
2017 Data sciences 17 16 22 4 2 33 7 54 10 108
2017 Policy 12 15 14 4 2 47 5 57 13 238
2017 Project management 16 23 21 4 3 26 7 59 9 328
2017 Other services to the public 23 19 29 7 3 17 2 51 13 334
2017 None of the above 18 21 22 5 5 25 5 55 14 630
2014 Client contact centre 4 34 23 8 1 25 5 55 12 101
2014 Federal regulators 15 17 21 4 4 35 5 53 13 307
2014 Compliance, inspection and enforcement 15 25 23 6 6 22 4 54 15 424
2014 Communications or public affairs 19 15 25 1 1 32 7 55 3 120
2014 Access to information and privacy 13 13 25 16 0 33 0 38 24 15
2014 Security 12 21 26 5 2 30 2 50 11 93
2014 Science and technology 14 20 23 3 2 33 5 55 9 1085
2014 Library services 0 23 17 0 0 41 19 58 0 12
2014 Legal services 21 26 19 0 0 33 0 71 0 10
2014 Administration and operations 17 19 24 3 2 29 6 56 8 939
2014 Human resources 19 24 21 3 1 24 7 63 6 260
2014 Financial management 11 20 23 3 2 30 10 53 9 200
2014 Procurement 8 27 20 8 0 24 13 55 13 42
2014 Real property 13 23 23 6 3 26 7 53 13 163
2014 Materiel management 11 19 28 12 2 27 1 41 20 74
2014 Information management 15 18 12 4 4 40 7 63 15 123
2014 Information technology 12 19 21 5 4 32 7 52 14 197
2014 Internal audit 12 6 46 7 0 29 0 25 10 17
2014 Evaluation 11 12 0 14 0 48 16 62 38 18
2014 Other services to the public 17 25 26 6 4 18 3 53 14 546
2014 None of the above 14 20 24 5 5 27 4 50 15 847

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 38 21 4 3 13 1 67 9 101
2018 Federal regulators 30 36 15 6 4 9 1 73 11 295
2018 Compliance, inspection and enforcement 27 35 20 6 5 5 1 66 12 373
2018 Communications or public affairs 26 31 26 3 1 14 1 66 4 152
2018 Access to information and privacy 40 32 14 0 0 10 5 84 0 22
2018 Security 22 36 22 2 4 12 2 67 7 114
2018 Science and technology 28 37 19 4 2 10 1 73 6 1179
2018 Library services 77 14 10 0 0 0 0 90 0 13
2018 Administration and operations 35 33 18 3 3 8 1 75 6 969
2018 Human resources 41 35 11 3 1 9 0 84 4 318
2018 Financial management 29 37 17 3 2 12 1 75 6 230
2018 Procurement 27 43 20 4 0 2 4 75 4 42
2018 Real property 34 32 20 5 1 8 0 72 6 177
2018 Materiel management 31 28 24 3 4 8 1 65 9 69
2018 Information management 33 31 22 2 2 9 1 72 4 127
2018 Information technology 27 37 15 3 1 14 3 77 5 257
2018 Internal audit 35 29 20 6 0 10 0 71 7 29
2018 Evaluation 41 40 8 0 4 8 0 87 4 35
2018 Data sciences 27 43 15 3 1 9 1 79 4 137
2018 Policy 33 28 20 4 1 12 0 71 6 274
2018 Project management 30 36 17 4 3 8 1 73 8 400
2018 Other services to the public 21 37 20 9 5 8 0 63 14 610
2018 None of the above 25 32 25 5 3 10 0 63 9 738
2017 Client contact centre 28 38 16 3 2 11 1 76 6 76
2017 Federal regulators 30 29 19 4 5 13 0 68 10 250
2017 Compliance, inspection and enforcement 30 31 15 4 9 8 2 68 14 361
2017 Communications or public affairs 29 32 16 3 4 17 0 73 8 150
2017 Access to information and privacy 44 20 21 0 0 15 0 75 0 20
2017 Security 41 34 13 4 4 5 0 78 8 72
2017 Science and technology 32 34 16 2 3 11 2 76 6 1128
2017 Library services 23 56 14 0 0 7 0 85 0 12
2017 Legal services 16 39 15 0 0 30 0 78 0 13
2017 Administration and operations 31 35 15 3 4 11 2 75 8 819
2017 Human resources 40 33 8 4 1 13 2 85 5 249
2017 Financial management 30 31 17 3 3 14 3 73 7 214
2017 Procurement 23 14 52 2 0 9 0 41 2 37
2017 Real property 36 26 17 4 1 12 5 74 6 140
2017 Materiel management 39 23 20 1 5 11 0 70 7 60
2017 Information management 31 31 15 5 2 14 2 74 9 103
2017 Information technology 28 32 15 1 5 19 0 73 8 214
2017 Internal audit 34 26 13 0 0 20 7 82 0 15
2017 Evaluation 24 35 21 0 0 19 0 74 0 24
2017 Data sciences 25 27 22 7 2 15 2 63 10 108
2017 Policy 29 28 15 5 2 21 0 72 9 237
2017 Project management 30 37 15 4 2 11 1 77 6 328
2017 Other services to the public 29 27 22 9 2 11 1 63 12 334
2017 None of the above 24 32 21 8 4 8 3 62 14 627
2014 Client contact centre 8 49 17 9 2 14 2 67 13 101
2014 Federal regulators 25 28 21 7 4 15 0 62 13 308
2014 Compliance, inspection and enforcement 25 34 17 7 5 11 0 66 14 424
2014 Communications or public affairs 27 26 19 3 1 22 2 69 5 120
2014 Access to information and privacy 13 19 27 14 0 27 0 44 20 15
2014 Security 17 35 21 4 2 20 1 65 8 92
2014 Science and technology 26 34 20 4 2 13 1 70 7 1083
2014 Library services 29 47 16 0 0 8 0 83 0 12
2014 Legal services 29 43 19 0 0 8 0 79 0 10
2014 Administration and operations 29 32 18 5 2 13 2 72 8 940
2014 Human resources 30 32 19 6 1 10 1 70 8 260
2014 Financial management 23 31 20 5 2 18 2 67 8 200
2014 Procurement 24 39 19 2 2 14 0 73 5 42
2014 Real property 23 35 17 8 2 13 2 68 12 163
2014 Materiel management 21 27 23 14 4 10 0 54 20 74
2014 Information management 34 25 12 4 3 20 1 75 10 123
2014 Information technology 22 31 20 5 3 17 3 66 10 197
2014 Internal audit 12 29 29 7 0 23 0 53 9 17
2014 Evaluation 44 6 11 18 0 21 0 63 23 18
2014 Other services to the public 26 32 23 6 4 9 1 64 11 546
2014 None of the above 24 28 22 7 4 14 1 62 13 845
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 38 16 5 4 2 0 75 9 101
2018 Federal regulators 60 23 9 4 2 1 1 85 7 294
2018 Compliance, inspection and enforcement 54 24 11 2 6 3 0 80 9 373
2018 Communications or public affairs 53 23 11 6 4 1 1 78 11 151
2018 Access to information and privacy 73 18 0 4 0 5 0 95 5 23
2018 Security 49 30 14 4 4 0 0 78 8 111
2018 Science and technology 54 29 10 4 2 1 0 84 6 1171
2018 Library services 52 48 0 0 0 0 0 100 0 13
2018 Administration and operations 60 22 10 3 4 1 0 83 7 966
2018 Human resources 65 22 6 3 2 1 0 88 6 312
2018 Financial management 55 27 8 3 3 4 0 85 6 229
2018 Procurement 47 30 14 8 0 1 0 77 8 42
2018 Real property 55 29 8 5 3 1 0 84 8 175
2018 Materiel management 58 26 7 4 4 1 0 85 8 70
2018 Information management 51 28 12 1 4 3 0 82 6 126
2018 Information technology 51 27 14 4 2 1 1 79 7 254
2018 Internal audit 60 14 0 13 13 0 0 74 26 29
2018 Evaluation 64 27 6 0 4 0 0 90 4 35
2018 Data sciences 57 26 9 5 1 1 1 84 6 134
2018 Policy 63 25 8 3 1 1 0 89 3 273
2018 Project management 59 22 10 2 4 1 1 83 6 398
2018 Other services to the public 42 32 13 4 6 2 0 76 10 619
2018 None of the above 46 26 15 5 5 2 1 74 10 740
2017 Client contact centre 52 29 13 1 5 0 0 81 6 76
2017 Federal regulators 60 24 9 3 4 0 0 83 7 250
2017 Compliance, inspection and enforcement 48 26 11 3 11 1 0 75 14 364
2017 Communications or public affairs 50 26 14 3 6 0 0 77 9 150
2017 Access to information and privacy 72 21 7 0 0 0 0 93 0 20
2017 Security 37 43 10 5 5 0 0 80 10 72
2017 Science and technology 57 26 8 3 4 1 0 84 7 1133
2017 Library services 86 14 0 0 0 0 0 100 0 12
2017 Legal services 46 15 15 15 8 0 0 61 24 13
2017 Administration and operations 61 23 8 3 4 1 0 85 7 817
2017 Human resources 63 23 8 4 2 0 0 86 6 249
2017 Financial management 59 25 8 2 4 2 0 86 6 215
2017 Procurement 34 22 38 2 2 2 0 57 4 37
2017 Real property 61 22 8 3 4 1 0 84 7 140
2017 Materiel management 56 27 9 0 6 3 0 85 7 60
2017 Information management 52 19 13 7 4 4 1 75 11 104
2017 Information technology 54 26 8 4 5 4 0 83 9 214
2017 Internal audit 73 13 0 0 13 0 0 87 13 15
2017 Evaluation 52 18 12 0 18 0 0 70 18 24
2017 Data sciences 58 26 10 3 2 2 0 85 5 107
2017 Policy 63 22 6 2 3 3 0 88 6 238
2017 Project management 58 29 7 3 3 1 1 88 5 328
2017 Other services to the public 49 26 12 6 7 0 0 76 12 335
2017 None of the above 43 27 14 9 5 1 1 72 14 629

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 47 22 10 1 6 1 65 12 101
2018 Federal regulators 36 43 12 6 2 1 0 79 9 294
2018 Compliance, inspection and enforcement 26 40 16 11 5 2 0 67 16 374
2018 Communications or public affairs 30 37 16 11 3 2 0 69 14 149
2018 Access to information and privacy 43 44 4 0 0 9 0 95 0 23
2018 Security 14 36 23 14 8 5 0 53 23 115
2018 Science and technology 27 45 16 7 3 2 0 74 10 1181
2018 Library services 61 39 0 0 0 0 0 100 0 13
2018 Administration and operations 36 38 13 7 4 2 0 76 11 971
2018 Human resources 45 40 7 6 1 1 0 86 7 314
2018 Financial management 38 42 13 4 0 3 0 82 4 230
2018 Procurement 37 37 17 4 0 5 0 78 4 42
2018 Real property 38 37 16 5 2 1 0 76 8 176
2018 Materiel management 39 30 19 7 1 3 1 72 8 70
2018 Information management 37 46 7 7 0 3 0 86 8 127
2018 Information technology 29 47 13 7 3 2 0 78 9 258
2018 Internal audit 29 61 10 0 0 0 0 90 0 28
2018 Evaluation 45 33 14 6 0 2 0 79 6 35
2018 Data sciences 28 48 11 8 2 4 0 79 10 137
2018 Policy 41 43 9 4 2 1 0 85 6 272
2018 Project management 30 50 9 8 2 1 0 82 10 398
2018 Other services to the public 14 36 19 18 11 2 0 51 29 625
2018 None of the above 17 36 23 11 7 5 0 56 20 750
2017 Client contact centre 11 46 23 10 2 6 1 62 13 75
2017 Federal regulators 27 42 12 11 7 1 0 69 18 249
2017 Compliance, inspection and enforcement 19 40 20 8 11 2 0 60 20 364
2017 Communications or public affairs 21 43 16 10 2 6 1 69 14 150
2017 Access to information and privacy 24 76 0 0 0 0 0 100 0 20
2017 Security 13 51 8 18 4 5 0 67 24 71
2017 Science and technology 20 46 17 9 4 4 0 68 14 1134
2017 Library services 35 23 7 26 0 9 0 64 29 12
2017 Legal services 8 60 10 15 0 7 0 74 16 13
2017 Administration and operations 28 41 14 10 3 3 0 71 14 820
2017 Human resources 35 42 12 6 1 4 0 81 7 248
2017 Financial management 31 44 14 6 2 2 1 77 8 215
2017 Procurement 16 28 44 13 0 0 0 43 13 37
2017 Real property 35 32 13 12 4 3 1 70 17 140
2017 Materiel management 21 37 21 17 3 2 0 59 20 59
2017 Information management 25 52 10 5 6 3 0 79 11 103
2017 Information technology 23 38 20 10 5 4 0 64 16 214
2017 Internal audit 46 20 13 7 0 14 0 77 8 15
2017 Evaluation 27 32 12 7 18 4 0 62 26 24
2017 Data sciences 24 37 20 9 3 6 0 65 13 108
2017 Policy 25 49 13 9 1 2 0 76 11 238
2017 Project management 25 45 14 8 1 7 0 76 10 328
2017 Other services to the public 14 34 20 19 10 4 0 50 29 335
2017 None of the above 14 32 26 10 12 4 0 49 24 631

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 45 20 12 8 0 0 59 20 100
2018 Federal regulators 20 38 17 18 5 1 0 59 23 294
2018 Compliance, inspection and enforcement 22 33 20 15 9 1 0 55 25 377
2018 Communications or public affairs 22 37 17 13 9 2 0 60 23 151
2018 Access to information and privacy 52 31 9 0 0 9 0 91 0 23
2018 Security 13 40 21 12 13 0 0 54 25 115
2018 Science and technology 19 41 20 14 5 1 0 61 19 1181
2018 Library services 42 49 10 0 0 0 0 90 0 13
2018 Administration and operations 27 38 16 10 8 1 0 65 18 972
2018 Human resources 35 44 7 9 3 2 0 80 12 315
2018 Financial management 27 40 16 10 6 2 0 68 16 230
2018 Procurement 19 55 18 6 0 2 0 76 6 42
2018 Real property 26 44 15 7 7 1 0 71 14 176
2018 Materiel management 31 30 26 8 4 0 1 62 12 70
2018 Information management 24 37 15 16 6 2 0 62 23 128
2018 Information technology 20 42 20 11 5 1 0 63 16 257
2018 Internal audit 31 40 16 10 3 0 0 71 13 29
2018 Evaluation 35 40 16 4 4 2 0 76 7 35
2018 Data sciences 23 40 14 16 4 2 0 65 21 137
2018 Policy 25 43 15 11 5 1 0 69 16 274
2018 Project management 22 42 17 11 6 1 0 65 17 399
2018 Other services to the public 16 30 22 21 11 1 0 46 32 625
2018 None of the above 14 39 22 13 10 2 0 54 23 749
2017 Client contact centre 15 40 21 12 6 5 0 59 19 76
2017 Federal regulators 13 40 18 18 9 2 0 54 27 250
2017 Compliance, inspection and enforcement 19 34 18 12 15 2 0 54 28 364
2017 Communications or public affairs 13 39 21 18 7 2 0 54 25 150
2017 Access to information and privacy 43 39 12 6 0 0 0 83 6 20
2017 Security 19 49 13 12 6 1 0 69 18 71
2017 Science and technology 17 41 16 14 10 2 0 60 24 1134
2017 Library services 14 79 0 7 0 0 0 93 7 12
2017 Legal services 27 32 0 7 27 7 0 63 37 12
2017 Administration and operations 21 42 14 11 11 1 0 63 22 818
2017 Human resources 26 48 12 9 4 1 0 76 13 247
2017 Financial management 21 41 18 13 7 1 0 63 20 215
2017 Procurement 7 20 21 44 7 2 0 27 52 37
2017 Real property 26 37 17 11 6 1 1 65 18 140
2017 Materiel management 22 52 10 7 9 0 0 74 16 60
2017 Information management 21 38 19 12 6 3 1 61 19 105
2017 Information technology 16 38 18 10 14 2 0 56 25 213
2017 Internal audit 40 26 14 13 7 0 0 66 20 15
2017 Evaluation 21 31 23 0 18 7 0 56 19 24
2017 Data sciences 22 32 21 15 9 1 0 54 25 107
2017 Policy 15 47 18 12 4 4 0 65 17 237
2017 Project management 21 41 18 13 3 3 1 64 17 328
2017 Other services to the public 19 29 19 18 14 0 0 48 32 336
2017 None of the above 13 34 24 16 12 1 0 47 29 628

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 13 24 23 32 0 0 21 55 101
2018 Federal regulators 11 19 24 20 26 0 0 30 46 297
2018 Compliance, inspection and enforcement 4 14 18 23 40 1 0 19 63 375
2018 Communications or public affairs 13 21 28 16 22 0 1 34 38 150
2018 Access to information and privacy 5 28 14 38 9 5 0 35 50 21
2018 Security 5 11 27 23 34 0 1 17 57 115
2018 Science and technology 11 25 25 19 20 0 0 36 39 1179
2018 Library services 29 30 25 6 10 0 0 59 15 13
2018 Administration and operations 16 21 20 17 25 0 0 37 42 971
2018 Human resources 16 19 27 18 19 0 1 35 37 318
2018 Financial management 14 25 24 17 19 0 0 39 37 230
2018 Procurement 22 9 29 24 16 0 0 31 40 42
2018 Real property 16 27 19 22 14 0 1 44 37 178
2018 Materiel management 13 20 28 12 26 0 0 33 38 70
2018 Information management 15 23 23 16 23 0 1 38 39 125
2018 Information technology 18 25 27 13 15 1 1 43 29 258
2018 Internal audit 24 17 13 25 22 0 0 40 47 29
2018 Evaluation 5 22 39 21 13 0 0 27 34 35
2018 Data sciences 12 20 33 17 18 0 1 32 35 137
2018 Policy 15 32 23 15 16 0 0 46 31 274
2018 Project management 12 19 22 19 26 0 1 32 46 398
2018 Other services to the public 5 12 20 17 45 0 0 17 63 624
2018 None of the above 8 15 21 18 36 1 1 24 55 753
2017 Client contact centre 9 30 27 16 16 0 3 40 32 76
2017 Federal regulators 14 19 24 17 24 0 1 34 41 248
2017 Compliance, inspection and enforcement 6 17 22 19 36 0 0 23 54 363
2017 Communications or public affairs 18 20 16 19 27 0 0 38 46 147
2017 Access to information and privacy 5 29 27 20 14 0 6 36 36 20
2017 Security 9 38 10 20 22 0 1 48 42 72
2017 Science and technology 16 21 24 16 22 0 1 38 38 1132
2017 Library services 21 7 63 0 9 0 0 28 9 12
2017 Legal services 24 15 7 15 31 0 8 42 50 13
2017 Administration and operations 12 19 17 18 32 0 1 31 51 818
2017 Human resources 17 20 24 14 24 0 0 37 39 248
2017 Financial management 19 20 25 13 22 0 2 40 35 214
2017 Procurement 11 21 17 8 42 0 2 32 50 36
2017 Real property 23 24 15 20 16 0 2 47 37 140
2017 Materiel management 14 29 17 16 22 0 1 44 39 60
2017 Information management 16 24 21 17 19 1 2 42 37 105
2017 Information technology 26 24 17 13 17 1 1 52 31 213
2017 Internal audit 27 27 7 27 13 0 0 53 40 15
2017 Evaluation 7 12 24 25 32 0 0 19 57 24
2017 Data sciences 14 21 25 18 22 0 1 36 39 107
2017 Policy 19 24 25 15 16 1 0 44 31 237
2017 Project management 15 24 22 17 21 0 1 39 39 328
2017 Other services to the public 3 14 18 22 43 0 0 16 65 335
2017 None of the above 8 14 21 19 37 0 1 22 56 631

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 27 28 19 11 0 0 42 30 100
2018 Federal regulators 8 22 30 21 18 1 0 30 39 297
2018 Compliance, inspection and enforcement 13 26 30 18 12 0 1 39 30 371
2018 Communications or public affairs 10 30 28 18 13 1 0 41 31 150
2018 Access to information and privacy 13 32 41 9 0 5 0 48 9 22
2018 Security 21 45 20 7 7 0 1 66 14 115
2018 Science and technology 13 26 33 16 12 0 0 39 28 1179
2018 Library services 42 10 25 19 4 0 0 52 23 13
2018 Administration and operations 19 25 28 16 11 0 0 44 27 966
2018 Human resources 12 25 34 17 11 0 1 37 28 317
2018 Financial management 15 28 33 12 12 0 0 43 25 230
2018 Procurement 13 36 23 18 11 0 0 49 29 42
2018 Real property 20 30 31 13 6 0 0 50 19 178
2018 Materiel management 29 42 18 6 5 0 0 71 11 70
2018 Information management 18 32 28 13 8 1 1 50 21 124
2018 Information technology 16 31 25 17 10 0 1 48 26 257
2018 Internal audit 17 17 43 13 10 0 0 34 23 29
2018 Evaluation 5 35 38 8 14 0 0 40 22 35
2018 Data sciences 19 29 31 15 6 0 1 48 21 136
2018 Policy 11 29 29 17 13 0 1 40 30 274
2018 Project management 14 23 28 23 11 0 1 38 34 400
2018 Other services to the public 22 33 23 13 7 0 0 56 20 623
2018 None of the above 23 31 25 13 6 1 0 55 19 751
2017 Client contact centre 22 32 28 11 6 0 1 54 17 76
2017 Federal regulators 7 26 32 19 15 0 1 33 35 249
2017 Compliance, inspection and enforcement 11 30 28 19 11 0 0 41 30 362
2017 Communications or public affairs 13 25 29 20 13 0 0 38 33 149
2017 Access to information and privacy 20 56 24 0 0 0 0 76 0 20
2017 Security 54 14 23 2 5 0 1 69 8 72
2017 Science and technology 16 30 27 18 9 0 1 46 26 1131
2017 Library services 23 19 35 14 0 0 9 46 15 12
2017 Legal services 0 26 30 36 8 0 0 26 44 13
2017 Administration and operations 19 24 30 17 9 0 1 43 26 820
2017 Human resources 17 22 25 18 16 0 1 40 35 249
2017 Financial management 15 30 33 13 10 0 0 44 23 215
2017 Procurement 13 7 25 42 13 0 0 21 54 37
2017 Real property 18 34 24 13 11 0 0 52 24 140
2017 Materiel management 24 28 28 14 6 0 0 52 20 60
2017 Information management 28 23 32 9 6 1 1 52 16 105
2017 Information technology 15 25 32 14 12 0 2 41 26 214
2017 Internal audit 20 27 47 7 0 0 0 47 7 15
2017 Evaluation 18 28 42 12 0 0 0 46 12 24
2017 Data sciences 25 26 27 14 7 0 0 51 21 107
2017 Policy 9 33 31 16 10 0 0 42 27 238
2017 Project management 14 26 32 14 13 0 0 40 27 327
2017 Other services to the public 30 30 25 8 8 0 0 60 15 335
2017 None of the above 22 29 24 16 7 0 0 52 24 629

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 30 25 22 7 0 0 46 29 100
2018 Federal regulators 15 29 29 17 10 1 0 44 27 294
2018 Compliance, inspection and enforcement 24 34 23 9 7 1 2 60 16 374
2018 Communications or public affairs 22 28 21 19 7 1 2 52 26 150
2018 Access to information and privacy 33 29 14 14 0 5 5 69 16 21
2018 Security 32 42 14 4 5 0 2 76 10 115
2018 Science and technology 23 31 27 11 6 0 1 55 17 1171
2018 Administration and operations 25 29 23 14 7 1 1 56 21 967
2018 Human resources 20 32 31 13 4 0 1 52 17 318
2018 Financial management 19 27 26 17 10 0 1 47 27 229
2018 Procurement 17 31 23 23 4 0 2 49 28 42
2018 Real property 29 31 23 12 4 0 1 60 16 177
2018 Materiel management 36 28 22 10 2 0 1 65 12 70
2018 Information management 38 26 21 9 3 1 2 65 13 125
2018 Information technology 22 32 23 12 7 1 3 56 20 256
2018 Internal audit 14 37 35 3 7 0 5 53 11 28
2018 Evaluation 19 38 26 6 12 0 0 57 17 34
2018 Data sciences 25 34 26 11 5 0 0 59 15 136
2018 Policy 14 30 26 16 13 0 1 44 30 273
2018 Project management 19 26 32 14 7 0 1 45 22 398
2018 Other services to the public 34 36 16 7 3 0 3 73 11 620
2018 None of the above 33 30 20 8 5 2 2 66 13 749
2017 Client contact centre 34 26 19 8 3 0 10 66 13 76
2017 Federal regulators 18 34 26 12 8 1 1 53 21 249
2017 Compliance, inspection and enforcement 25 35 23 9 7 0 1 61 16 361
2017 Communications or public affairs 20 22 28 13 10 0 5 45 25 148
2017 Access to information and privacy 34 46 14 5 0 0 0 81 5 20
2017 Security 59 20 13 4 3 0 2 80 7 72
2017 Science and technology 28 33 23 10 4 0 2 62 14 1132
2017 Library services 56 21 7 0 0 0 16 92 0 12
2017 Legal services 8 41 7 43 0 0 0 49 43 13
2017 Administration and operations 24 33 22 14 6 0 2 58 20 818
2017 Human resources 23 24 27 17 8 0 2 47 25 249
2017 Financial management 25 35 21 11 7 0 0 60 19 215
2017 Procurement 15 14 22 38 11 0 0 29 49 37
2017 Real property 24 37 19 13 6 0 1 62 19 139
2017 Materiel management 35 29 20 10 4 0 2 66 14 60
2017 Information management 32 33 17 9 4 2 3 69 14 104
2017 Information technology 23 29 22 15 8 0 3 54 23 213
2017 Internal audit 41 13 40 7 0 0 0 54 7 15
2017 Evaluation 25 49 21 5 0 0 0 74 5 24
2017 Data sciences 40 19 27 8 4 0 1 60 13 108
2017 Policy 14 35 27 16 8 0 0 49 24 237
2017 Project management 18 35 24 14 8 0 1 54 22 327
2017 Other services to the public 38 33 14 6 3 0 6 76 10 333
2017 None of the above 30 29 20 10 5 3 3 63 15 626

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 26 25 20 14 0 4 38 35 99
2018 Federal regulators 10 21 25 23 21 1 0 31 44 295
2018 Compliance, inspection and enforcement 11 19 23 22 23 1 1 31 46 374
2018 Communications or public affairs 12 27 21 20 20 1 0 39 40 149
2018 Access to information and privacy 27 41 18 9 0 5 0 72 9 22
2018 Security 24 30 19 8 19 1 0 54 27 115
2018 Science and technology 16 22 29 18 13 1 1 39 32 1177
2018 Library services 21 25 41 10 4 0 0 46 14 13
2018 Administration and operations 23 26 22 15 12 0 1 50 28 968
2018 Human resources 17 28 28 17 10 0 1 45 26 316
2018 Financial management 25 24 21 18 11 0 1 49 30 228
2018 Procurement 38 21 18 17 7 0 0 58 23 42
2018 Real property 24 28 22 18 7 1 1 53 25 178
2018 Materiel management 34 27 24 7 6 0 1 62 14 70
2018 Information management 23 26 20 13 14 1 3 51 28 125
2018 Information technology 12 31 19 19 15 1 2 45 36 256
2018 Internal audit 13 15 38 19 14 0 0 29 33 29
2018 Evaluation 15 26 26 14 15 0 5 43 30 35
2018 Data sciences 18 35 19 15 13 0 0 53 28 136
2018 Policy 18 24 25 18 14 0 1 43 32 274
2018 Project management 18 25 25 16 14 1 1 44 31 399
2018 Other services to the public 27 27 19 11 13 1 2 55 25 623
2018 None of the above 25 27 22 13 11 1 1 53 24 748
2017 Client contact centre 20 25 19 12 13 0 10 50 28 76
2017 Federal regulators 10 19 27 25 18 1 1 29 44 250
2017 Compliance, inspection and enforcement 11 21 18 22 26 0 1 32 49 360
2017 Communications or public affairs 18 19 27 16 18 1 1 38 34 149
2017 Access to information and privacy 44 31 15 10 0 0 0 75 10 20
2017 Security 39 20 17 9 10 0 4 62 20 71
2017 Science and technology 17 23 28 18 12 0 1 41 30 1130
2017 Library services 40 23 0 28 0 0 9 69 31 12
2017 Legal services 15 16 17 39 14 0 0 31 53 13
2017 Administration and operations 22 24 22 17 11 1 2 48 29 817
2017 Human resources 20 25 20 16 16 1 2 46 33 249
2017 Financial management 23 27 26 13 9 0 1 51 23 214
2017 Procurement 8 12 14 41 25 0 0 20 66 37
2017 Real property 21 23 28 15 9 1 1 46 25 140
2017 Materiel management 29 30 17 12 12 0 0 59 24 60
2017 Information management 26 27 18 19 7 1 1 55 27 105
2017 Information technology 19 19 21 20 19 1 1 38 40 214
2017 Internal audit 20 7 26 40 7 0 0 27 47 15
2017 Evaluation 49 18 26 7 0 0 0 67 7 24
2017 Data sciences 27 17 30 13 11 1 2 45 25 108
2017 Policy 14 30 27 18 10 1 0 44 29 238
2017 Project management 19 31 22 14 13 1 1 50 27 328
2017 Other services to the public 27 21 27 11 13 0 2 49 24 336
2017 None of the above 27 22 20 15 13 0 4 51 29 630

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 29 19 8 8 0 6 63 16 100
2018 Federal regulators 33 31 17 7 10 0 1 65 17 298
2018 Compliance, inspection and enforcement 40 27 17 7 6 1 2 69 14 375
2018 Communications or public affairs 21 27 16 19 17 1 0 48 36 148
2018 Access to information and privacy 76 9 5 0 0 5 5 95 0 21
2018 Security 39 38 11 5 6 0 1 78 11 115
2018 Science and technology 36 29 20 8 5 0 2 67 13 1178
2018 Library services 71 10 0 4 0 0 15 95 5 13
2018 Administration and operations 45 24 15 7 4 0 5 72 12 966
2018 Human resources 48 21 16 6 3 0 6 74 9 317
2018 Financial management 42 25 14 8 6 1 4 71 15 230
2018 Procurement 46 25 19 4 6 0 0 72 10 42
2018 Real property 48 29 11 5 4 1 2 79 9 177
2018 Materiel management 59 27 8 0 3 0 2 88 4 68
2018 Information management 57 16 9 6 4 1 7 79 11 125
2018 Information technology 48 26 12 4 2 1 8 81 6 257
2018 Internal audit 40 36 13 10 0 0 0 76 10 28
2018 Evaluation 51 43 3 3 0 0 0 95 3 35
2018 Data sciences 45 30 14 7 3 1 1 76 10 137
2018 Policy 31 35 17 8 7 0 2 67 15 274
2018 Project management 37 30 19 8 4 0 2 69 12 397
2018 Other services to the public 40 25 17 8 8 1 1 66 16 622
2018 None of the above 39 30 17 7 5 1 2 71 11 749
2017 Client contact centre 47 24 11 4 4 0 10 78 9 76
2017 Federal regulators 35 29 19 6 5 0 5 68 12 248
2017 Compliance, inspection and enforcement 33 35 18 5 6 0 2 70 11 359
2017 Communications or public affairs 33 23 20 12 12 0 1 57 23 149
2017 Access to information and privacy 59 26 5 0 0 5 5 94 0 20
2017 Security 61 25 6 3 0 0 5 90 4 72
2017 Science and technology 41 29 15 7 4 0 4 73 11 1130
2017 Library services 44 0 26 0 0 0 30 63 0 12
2017 Legal services 26 23 21 14 0 0 16 58 17 13
2017 Administration and operations 42 25 15 8 2 1 8 72 12 817
2017 Human resources 41 21 15 10 2 1 10 69 14 249
2017 Financial management 46 27 14 5 3 0 4 77 9 214
2017 Procurement 30 51 12 2 4 2 0 82 6 37
2017 Real property 45 31 17 1 4 1 1 77 5 140
2017 Materiel management 55 19 10 2 2 0 11 84 5 60
2017 Information management 54 26 6 3 0 1 10 91 3 105
2017 Information technology 44 23 13 4 4 0 12 76 8 214
2017 Internal audit 41 33 20 0 0 0 7 79 0 15
2017 Evaluation 46 26 25 0 0 0 4 74 0 24
2017 Data sciences 52 20 15 3 3 1 6 77 7 108
2017 Policy 36 31 17 10 4 1 1 68 14 237
2017 Project management 34 32 17 6 5 1 5 70 12 327
2017 Other services to the public 39 29 16 7 7 0 3 69 15 333
2017 None of the above 39 26 15 10 5 1 3 68 16 627

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 26 20 15 12 0 4 51 29 98
2018 Federal regulators 16 32 23 14 13 1 0 49 28 297
2018 Compliance, inspection and enforcement 16 30 24 15 14 0 0 46 29 374
2018 Communications or public affairs 18 20 20 22 19 1 0 38 41 150
2018 Access to information and privacy 31 37 18 5 5 5 0 72 9 22
2018 Security 28 33 19 9 10 0 1 61 19 114
2018 Science and technology 20 29 28 14 9 0 1 49 23 1176
2018 Library services 35 46 15 4 0 0 0 81 4 13
2018 Administration and operations 30 26 21 14 8 0 1 57 22 971
2018 Human resources 32 31 21 9 6 0 1 64 15 318
2018 Financial management 35 31 16 10 8 0 0 66 18 230
2018 Procurement 48 15 22 11 2 0 1 64 13 42
2018 Real property 32 27 21 13 6 1 0 60 19 178
2018 Materiel management 42 26 19 6 5 2 0 69 11 70
2018 Information management 31 32 20 8 7 2 0 65 15 124
2018 Information technology 26 32 19 10 10 1 1 59 21 258
2018 Internal audit 25 30 28 16 0 0 0 56 16 29
2018 Evaluation 24 42 25 9 0 0 0 66 9 35
2018 Data sciences 19 36 28 10 7 0 0 55 17 137
2018 Policy 22 29 25 15 9 0 1 51 24 273
2018 Project management 23 27 23 16 10 0 1 50 27 398
2018 Other services to the public 19 25 24 15 16 1 1 44 31 622
2018 None of the above 24 25 25 14 10 1 1 49 25 751
2017 Client contact centre 34 33 27 3 2 0 1 68 5 75
2017 Federal regulators 19 27 33 11 8 0 2 47 20 248
2017 Compliance, inspection and enforcement 14 32 27 12 15 0 0 46 27 360
2017 Communications or public affairs 16 28 23 20 13 0 0 44 33 149
2017 Access to information and privacy 42 38 15 5 0 0 0 80 5 19
2017 Security 30 29 29 5 6 0 1 60 11 72
2017 Science and technology 21 31 27 14 6 0 1 52 20 1129
2017 Library services 37 28 7 0 19 0 9 71 21 12
2017 Legal services 26 31 21 15 7 0 0 57 22 13
2017 Administration and operations 29 31 21 11 7 0 1 61 18 814
2017 Human resources 32 29 21 10 7 0 2 62 17 248
2017 Financial management 34 29 20 10 7 0 0 63 17 214
2017 Procurement 17 20 52 7 4 0 0 37 11 37
2017 Real property 39 24 22 9 6 0 0 63 15 138
2017 Materiel management 45 26 13 11 5 0 0 71 16 59
2017 Information management 39 21 23 10 6 0 1 61 16 103
2017 Information technology 29 29 22 11 9 0 1 58 20 211
2017 Internal audit 34 47 13 0 7 0 0 80 7 15
2017 Evaluation 17 14 37 11 21 0 0 31 32 24
2017 Data sciences 36 28 21 7 8 0 0 64 15 108
2017 Policy 24 30 25 15 6 0 0 54 21 236
2017 Project management 23 29 26 14 8 1 0 52 22 327
2017 Other services to the public 18 27 25 12 16 0 1 46 29 335
2017 None of the above 19 32 22 15 12 0 0 51 27 626

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 38 29 9 8 0 2 53 17 100
2018 Federal regulators 17 37 26 13 7 1 0 54 20 296
2018 Compliance, inspection and enforcement 18 37 27 11 5 0 1 56 16 376
2018 Communications or public affairs 25 27 30 12 6 1 0 52 18 151
2018 Access to information and privacy 52 39 4 0 0 5 0 95 0 23
2018 Security 28 32 29 6 3 1 2 61 9 115
2018 Science and technology 21 40 25 10 4 0 0 61 14 1177
2018 Library services 17 54 14 0 15 0 0 71 15 13
2018 Administration and operations 30 35 22 8 4 1 1 65 12 970
2018 Human resources 29 35 21 11 2 0 1 65 13 313
2018 Financial management 28 37 21 10 3 0 2 66 13 229
2018 Procurement 17 50 26 6 0 2 0 68 6 42
2018 Real property 24 37 27 8 3 0 1 62 11 177
2018 Materiel management 37 34 15 6 7 1 0 72 13 68
2018 Information management 29 32 20 11 6 1 2 63 17 124
2018 Information technology 26 37 19 11 4 2 1 64 16 256
2018 Internal audit 39 27 23 7 3 0 0 66 11 28
2018 Evaluation 29 37 31 0 0 3 0 68 0 35
2018 Data sciences 21 45 22 8 5 0 0 66 12 137
2018 Policy 16 41 28 12 2 0 1 57 14 274
2018 Project management 23 36 26 9 5 0 1 59 14 395
2018 Other services to the public 26 33 24 11 5 0 1 60 16 625
2018 None of the above 28 34 20 10 5 2 2 64 15 749
2017 Client contact centre 29 29 28 7 2 0 6 61 9 75
2017 Federal regulators 18 37 23 12 8 0 1 56 21 247
2017 Compliance, inspection and enforcement 21 33 22 11 11 0 1 55 22 360
2017 Communications or public affairs 24 32 29 8 5 2 1 57 13 149
2017 Access to information and privacy 52 43 5 0 0 0 0 95 0 19
2017 Security 42 32 14 5 6 0 1 74 11 72
2017 Science and technology 27 34 23 10 5 1 1 62 15 1127
2017 Library services 8 51 32 0 0 0 9 65 0 11
2017 Legal services 23 30 14 16 17 0 0 53 33 13
2017 Administration and operations 32 33 19 9 5 1 1 66 14 813
2017 Human resources 28 38 20 7 3 0 2 68 11 248
2017 Financial management 36 29 22 8 5 0 0 65 13 212
2017 Procurement 17 22 48 11 2 0 0 39 13 37
2017 Real property 29 42 17 8 3 1 0 71 11 138
2017 Materiel management 49 17 8 16 9 0 1 67 24 59
2017 Information management 33 27 21 14 4 1 0 61 18 102
2017 Information technology 26 26 21 17 8 0 1 53 26 210
2017 Internal audit 47 27 20 7 0 0 0 74 7 15
2017 Evaluation 32 28 15 7 18 0 0 59 25 24
2017 Data sciences 26 35 19 16 2 0 2 62 19 108
2017 Policy 24 40 24 8 3 0 0 65 11 236
2017 Project management 29 35 22 9 3 0 1 65 13 327
2017 Other services to the public 28 36 20 12 5 0 0 63 16 336
2017 None of the above 25 31 23 11 7 2 1 58 18 625

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 45 25 9 5 0 2 59 15 100
2018 Federal regulators 9 34 28 17 11 1 0 44 28 295
2018 Compliance, inspection and enforcement 16 31 28 14 10 1 1 47 25 377
2018 Communications or public affairs 18 27 33 12 8 1 1 46 20 152
2018 Access to information and privacy 47 39 0 9 0 5 0 91 9 23
2018 Security 19 38 24 8 9 0 2 58 17 113
2018 Science and technology 20 34 29 12 4 0 1 55 16 1178
2018 Library services 51 29 14 0 6 0 0 81 6 13
2018 Administration and operations 23 35 24 12 5 0 1 58 17 971
2018 Human resources 21 36 26 11 5 0 1 58 16 314
2018 Financial management 22 29 24 16 7 1 1 52 23 229
2018 Procurement 27 40 15 14 2 2 0 68 17 42
2018 Real property 21 40 23 10 5 0 1 62 15 177
2018 Materiel management 37 32 21 2 8 0 0 69 10 69
2018 Information management 23 37 19 11 8 1 2 61 19 124
2018 Information technology 13 36 25 14 10 1 1 50 24 257
2018 Internal audit 27 32 22 19 0 0 0 59 19 29
2018 Evaluation 32 39 20 4 3 0 3 73 7 35
2018 Data sciences 18 48 18 9 6 0 0 67 15 136
2018 Policy 14 34 31 16 5 0 0 47 21 275
2018 Project management 17 34 28 13 6 1 1 52 19 393
2018 Other services to the public 26 35 21 9 7 1 1 63 16 623
2018 None of the above 28 32 20 11 7 1 1 61 19 749
2017 Client contact centre 23 42 19 8 2 2 3 69 10 75
2017 Federal regulators 11 34 27 16 11 0 1 46 27 248
2017 Compliance, inspection and enforcement 17 34 26 15 7 1 1 51 23 360
2017 Communications or public affairs 18 31 29 12 7 0 3 50 20 149
2017 Access to information and privacy 51 38 10 0 0 0 0 90 0 19
2017 Security 44 29 14 7 2 3 1 75 10 72
2017 Science and technology 25 35 24 11 3 1 1 61 15 1125
2017 Library services 21 56 7 0 0 7 9 92 0 12
2017 Legal services 25 14 30 24 8 0 0 39 32 13
2017 Administration and operations 23 34 21 14 7 0 1 58 21 814
2017 Human resources 23 31 26 14 4 1 1 55 19 248
2017 Financial management 29 30 25 11 4 1 0 59 15 214
2017 Procurement 19 20 44 12 6 0 0 39 17 37
2017 Real property 19 40 19 15 5 1 0 61 20 137
2017 Materiel management 27 33 21 11 7 0 0 60 18 59
2017 Information management 27 28 23 15 5 2 0 56 21 104
2017 Information technology 18 22 25 20 13 0 1 41 34 211
2017 Internal audit 27 53 20 0 0 0 0 80 0 15
2017 Evaluation 35 26 35 3 0 0 0 61 3 24
2017 Data sciences 24 40 19 11 6 0 1 64 17 108
2017 Policy 13 38 28 15 5 1 0 52 20 236
2017 Project management 21 36 24 13 5 0 1 58 17 326
2017 Other services to the public 23 35 24 10 4 2 2 60 14 335
2017 None of the above 22 32 21 15 6 2 1 56 22 626

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 35 26 12 3 0 2 59 15 99
2018 Federal regulators 19 36 24 11 10 1 0 56 20 296
2018 Compliance, inspection and enforcement 23 31 23 14 7 0 1 55 21 375
2018 Communications or public affairs 26 29 21 11 12 1 0 55 23 151
2018 Access to information and privacy 65 22 4 4 0 5 0 91 5 23
2018 Security 25 43 17 9 3 0 2 69 13 115
2018 Science and technology 27 34 23 10 4 0 0 62 15 1172
2018 Library services 46 41 14 0 0 0 0 86 0 13
2018 Administration and operations 27 32 23 11 5 0 1 60 16 972
2018 Human resources 27 32 24 11 4 1 1 60 16 313
2018 Financial management 25 33 21 13 6 1 0 59 19 228
2018 Procurement 30 32 28 4 4 2 0 63 9 42
2018 Real property 34 31 18 10 6 0 1 66 16 177
2018 Materiel management 41 31 17 5 7 0 0 71 12 68
2018 Information management 29 31 19 9 10 0 2 61 20 124
2018 Information technology 20 36 24 13 7 0 1 56 20 258
2018 Internal audit 33 32 16 13 7 0 0 64 20 29
2018 Evaluation 36 39 15 4 6 0 0 75 10 35
2018 Data sciences 31 29 21 13 6 0 0 60 19 137
2018 Policy 15 39 23 18 5 0 0 54 22 276
2018 Project management 23 33 25 13 5 0 1 56 19 394
2018 Other services to the public 34 35 20 6 4 0 1 70 10 624
2018 None of the above 31 34 18 9 5 1 1 67 15 749
2017 Client contact centre 27 43 16 7 3 4 0 72 11 74
2017 Federal regulators 18 35 24 10 11 1 1 54 22 248
2017 Compliance, inspection and enforcement 25 32 20 15 6 1 1 58 22 360
2017 Communications or public affairs 21 31 29 9 8 0 1 53 18 149
2017 Access to information and privacy 61 24 10 5 0 0 0 85 5 19
2017 Security 43 35 7 8 4 0 3 80 13 72
2017 Science and technology 30 33 22 10 4 0 1 64 14 1126
2017 Library services 21 63 0 0 0 0 16 100 0 12
2017 Legal services 22 23 15 24 17 0 0 45 40 13
2017 Administration and operations 30 30 19 12 7 1 1 62 19 814
2017 Human resources 31 32 18 13 5 0 1 64 18 248
2017 Financial management 29 33 22 9 6 0 2 63 15 214
2017 Procurement 10 9 48 22 9 0 2 20 32 36
2017 Real property 33 32 17 10 7 0 1 65 18 138
2017 Materiel management 32 33 11 17 6 0 1 66 23 59
2017 Information management 21 29 26 14 7 1 1 51 22 104
2017 Information technology 22 20 26 18 12 0 1 43 31 211
2017 Internal audit 48 20 20 7 7 0 0 67 13 15
2017 Evaluation 32 44 21 4 0 0 0 75 4 24
2017 Data sciences 25 36 21 14 2 2 0 62 16 108
2017 Policy 19 38 23 16 4 0 0 57 20 236
2017 Project management 25 38 18 12 5 1 1 64 18 326
2017 Other services to the public 40 33 14 10 3 0 1 73 13 335
2017 None of the above 27 32 23 12 5 1 1 59 17 626

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 35 21 15 6 0 2 57 21 100
2018 Federal regulators 20 29 29 13 8 1 0 50 22 295
2018 Compliance, inspection and enforcement 21 30 25 15 8 0 1 52 23 376
2018 Communications or public affairs 22 38 22 11 6 1 0 60 17 151
2018 Access to information and privacy 61 22 13 0 0 5 0 86 0 23
2018 Security 32 39 18 8 2 0 2 72 10 113
2018 Science and technology 29 35 22 11 3 0 0 64 13 1174
2018 Administration and operations 28 30 25 11 5 0 1 59 16 962
2018 Human resources 27 30 27 13 3 0 1 57 16 313
2018 Financial management 28 33 20 10 7 0 1 62 17 229
2018 Procurement 25 42 23 4 4 2 0 68 9 42
2018 Real property 29 31 25 10 4 0 2 61 14 176
2018 Materiel management 43 27 19 9 1 1 0 71 10 69
2018 Information management 30 30 19 8 11 1 2 61 19 124
2018 Information technology 25 26 29 12 7 0 0 51 19 257
2018 Internal audit 42 14 28 13 3 0 0 56 16 29
2018 Evaluation 24 46 14 8 9 0 0 70 17 35
2018 Data sciences 33 34 21 6 5 0 0 67 12 137
2018 Policy 21 33 29 11 5 0 1 55 16 274
2018 Project management 23 31 27 11 6 0 1 55 18 393
2018 Other services to the public 37 33 18 6 4 1 1 71 10 622
2018 None of the above 35 33 18 7 4 1 1 69 12 747
2017 Client contact centre 33 27 25 8 6 0 1 61 14 75
2017 Federal regulators 13 38 27 12 8 1 1 52 21 248
2017 Compliance, inspection and enforcement 25 34 23 11 7 0 1 58 19 359
2017 Communications or public affairs 27 27 26 14 6 0 0 54 19 147
2017 Access to information and privacy 53 42 5 0 0 0 0 95 0 19
2017 Security 45 40 6 5 1 0 3 87 7 72
2017 Science and technology 34 33 21 8 2 1 1 68 10 1124
2017 Library services 23 28 33 7 0 0 9 56 8 12
2017 Legal services 25 30 21 24 0 0 0 55 24 13
2017 Administration and operations 28 33 20 12 5 0 2 62 17 812
2017 Human resources 28 31 23 11 5 0 1 60 16 248
2017 Financial management 32 31 23 10 3 0 1 64 13 212
2017 Procurement 21 20 46 9 2 0 2 42 12 37
2017 Real property 26 41 19 5 7 1 1 68 12 138
2017 Materiel management 38 16 29 11 4 0 1 55 15 59
2017 Information management 30 28 29 6 4 1 1 59 11 104
2017 Information technology 25 24 26 12 11 1 1 50 24 210
2017 Internal audit 40 26 20 14 0 0 0 67 14 15
2017 Evaluation 46 36 14 4 0 0 0 82 4 24
2017 Data sciences 34 32 20 12 2 0 0 66 14 108
2017 Policy 34 27 25 9 4 0 0 62 13 236
2017 Project management 28 33 23 10 5 0 2 61 15 327
2017 Other services to the public 40 33 16 5 4 1 0 74 10 333
2017 None of the above 33 30 19 10 4 1 3 65 15 624

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 25 28 5 2 0 3 64 7 100
2018 Federal regulators 51 26 15 6 2 0 0 77 8 295
2018 Compliance, inspection and enforcement 42 31 17 4 3 0 1 75 8 375
2018 Communications or public affairs 48 24 11 9 6 0 1 73 16 152
2018 Access to information and privacy 69 17 9 0 0 5 0 91 0 23
2018 Security 47 32 13 3 3 0 2 81 6 115
2018 Science and technology 52 28 11 5 3 0 1 81 7 1174
2018 Library services 66 15 10 10 0 0 0 81 10 13
2018 Administration and operations 55 24 11 5 3 0 1 80 8 969
2018 Human resources 59 21 12 3 3 0 2 82 6 313
2018 Financial management 55 22 12 7 3 0 2 78 10 228
2018 Procurement 49 30 16 4 0 2 0 80 4 42
2018 Real property 58 23 8 5 5 0 0 81 10 176
2018 Materiel management 58 22 10 7 2 0 0 80 9 69
2018 Information management 57 23 10 6 2 0 2 81 9 124
2018 Information technology 50 29 9 6 4 0 2 81 10 255
2018 Internal audit 56 20 22 3 0 0 0 76 3 29
2018 Evaluation 41 22 22 10 5 0 0 63 15 35
2018 Data sciences 50 23 19 6 1 0 1 74 7 137
2018 Policy 48 25 15 7 4 0 0 74 11 273
2018 Project management 51 27 14 5 2 0 1 78 8 393
2018 Other services to the public 39 29 19 7 6 0 1 68 13 624
2018 None of the above 43 30 16 6 4 1 1 74 10 748
2017 Client contact centre 53 25 6 11 3 0 2 79 15 76
2017 Federal regulators 44 32 11 7 3 0 2 78 11 250
2017 Compliance, inspection and enforcement 50 24 11 8 7 0 1 75 14 363
2017 Communications or public affairs 47 29 18 1 5 0 0 77 6 148
2017 Access to information and privacy 70 15 15 0 0 0 0 85 0 20
2017 Security 65 15 8 7 4 0 1 81 11 72
2017 Science and technology 55 27 12 2 3 0 0 82 5 1132
2017 Library services 63 14 7 7 0 0 9 85 8 12
2017 Legal services 47 15 22 7 0 0 8 68 7 13
2017 Administration and operations 58 20 14 4 1 0 3 80 6 821
2017 Human resources 56 25 11 3 3 0 2 82 6 249
2017 Financial management 62 20 9 5 2 0 2 84 7 215
2017 Procurement 32 24 40 0 0 2 2 58 0 36
2017 Real property 57 21 13 7 1 0 0 78 9 140
2017 Materiel management 47 36 15 0 2 0 0 83 2 60
2017 Information management 52 26 11 7 1 1 2 80 8 105
2017 Information technology 57 20 12 6 3 0 2 78 9 213
2017 Internal audit 80 13 7 0 0 0 0 93 0 15
2017 Evaluation 32 54 7 7 0 0 0 86 7 24
2017 Data sciences 55 25 14 2 4 0 0 80 6 108
2017 Policy 56 20 13 6 4 1 1 77 10 235
2017 Project management 54 29 9 5 2 0 1 83 7 327
2017 Other services to the public 39 26 20 6 9 1 0 65 15 336
2017 None of the above 46 27 14 7 5 0 1 73 13 630

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 29 13 4 1 1 3 80 6 100
2018 Federal regulators 74 13 6 1 2 2 3 91 3 295
2018 Compliance, inspection and enforcement 68 14 8 4 3 1 2 85 7 375
2018 Communications or public affairs 66 18 6 5 1 0 4 88 6 151
2018 Access to information and privacy 87 0 9 0 0 5 0 91 0 23
2018 Security 57 31 3 1 3 0 5 93 4 112
2018 Science and technology 76 14 3 2 1 1 4 94 3 1172
2018 Library services 94 6 0 0 0 0 0 100 0 13
2018 Administration and operations 74 14 5 2 2 0 4 91 3 970
2018 Human resources 75 14 5 1 2 0 4 92 3 314
2018 Financial management 70 15 6 1 2 0 5 90 4 229
2018 Procurement 67 31 0 1 0 0 0 99 1 41
2018 Real property 75 13 5 2 2 1 4 91 4 177
2018 Materiel management 63 20 6 3 1 2 4 89 5 68
2018 Information management 70 14 4 3 1 1 6 91 4 125
2018 Information technology 68 18 5 4 1 0 5 90 5 257
2018 Internal audit 59 23 11 3 0 0 4 85 3 27
2018 Evaluation 64 10 10 0 5 3 8 83 6 35
2018 Data sciences 71 16 9 0 0 2 2 90 0 136
2018 Policy 74 16 4 2 1 0 3 93 3 274
2018 Project management 75 10 6 3 1 0 5 90 4 393
2018 Other services to the public 59 23 9 4 2 1 3 85 5 621
2018 None of the above 58 22 8 2 2 4 4 87 4 745

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 62 17 7 5 3 0 6 84 8 101
2018 Federal regulators 67 17 7 6 2 1 2 86 8 295
2018 Compliance, inspection and enforcement 65 15 10 3 4 1 2 83 7 377
2018 Communications or public affairs 62 22 4 4 5 1 3 87 9 151
2018 Access to information and privacy 87 0 4 4 0 5 0 91 5 23
2018 Security 66 13 10 4 2 2 4 83 6 115
2018 Science and technology 73 13 6 2 2 1 2 89 5 1177
2018 Library services 100 0 0 0 0 0 0 100 0 13
2018 Administration and operations 71 15 6 3 3 1 2 88 6 963
2018 Human resources 78 10 5 3 1 0 3 90 5 313
2018 Financial management 65 14 7 4 4 1 4 84 8 227
2018 Procurement 84 8 2 4 0 2 0 95 4 42
2018 Real property 70 12 10 4 1 1 2 84 6 176
2018 Materiel management 63 18 6 6 6 0 2 82 12 69
2018 Information management 68 14 10 1 3 0 4 85 5 124
2018 Information technology 72 13 6 4 2 1 2 88 6 256
2018 Internal audit 76 8 7 3 7 0 0 84 9 29
2018 Evaluation 68 11 8 4 6 0 3 81 10 35
2018 Data sciences 71 17 6 1 3 0 1 89 4 137
2018 Policy 74 12 5 3 2 0 3 89 5 275
2018 Project management 72 13 5 4 3 0 3 88 7 395
2018 Other services to the public 59 22 9 4 3 0 2 83 8 623
2018 None of the above 63 17 8 5 3 1 2 83 8 745
2017 Client contact centre 74 12 4 3 5 0 3 88 8 75
2017 Federal regulators 65 17 7 3 3 2 2 86 7 250
2017 Compliance, inspection and enforcement 63 17 7 7 3 0 2 82 10 363
2017 Communications or public affairs 74 12 6 5 3 0 1 87 7 149
2017 Access to information and privacy 85 10 0 5 0 0 0 95 5 20
2017 Security 79 7 8 2 1 2 1 88 3 72
2017 Science and technology 74 14 4 3 2 0 2 90 6 1131
2017 Library services 91 0 0 0 0 0 9 100 0 12
2017 Legal services 46 22 7 8 16 0 0 68 25 13
2017 Administration and operations 69 16 7 2 2 1 3 88 5 820
2017 Human resources 80 11 3 0 2 0 4 95 2 248
2017 Financial management 69 14 5 6 2 0 4 87 8 214
2017 Procurement 42 4 43 6 4 0 2 46 9 37
2017 Real property 74 13 5 7 1 0 0 87 8 140
2017 Materiel management 69 8 9 9 4 0 1 78 13 60
2017 Information management 72 12 6 1 4 2 3 88 5 105
2017 Information technology 71 8 7 6 5 0 3 81 11 212
2017 Internal audit 93 0 0 0 7 0 0 93 7 15
2017 Evaluation 74 11 12 0 0 0 3 87 0 24
2017 Data sciences 72 16 2 5 3 0 2 90 8 107
2017 Policy 79 11 4 3 2 2 0 91 5 238
2017 Project management 80 11 3 2 3 0 1 92 5 327
2017 Other services to the public 67 15 9 7 2 0 1 82 9 334
2017 None of the above 68 15 8 4 2 2 1 86 6 630

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 30 17 5 4 0 4 73 10 100
2018 Federal regulators 54 31 8 3 3 0 0 85 6 296
2018 Compliance, inspection and enforcement 50 29 13 3 2 0 2 81 6 373
2018 Communications or public affairs 47 29 14 4 7 0 0 76 10 152
2018 Access to information and privacy 65 26 0 4 0 5 0 95 5 23
2018 Security 50 25 17 3 4 1 0 75 7 115
2018 Science and technology 49 29 15 4 2 0 1 79 7 1179
2018 Library services 60 25 15 0 0 0 0 85 0 13
2018 Administration and operations 52 28 11 5 3 0 1 81 8 973
2018 Human resources 64 23 8 2 2 0 2 88 4 318
2018 Financial management 46 31 14 5 2 0 1 78 7 229
2018 Procurement 57 31 10 2 0 0 0 87 2 42
2018 Real property 51 28 15 4 1 0 0 79 5 177
2018 Materiel management 42 32 17 4 2 0 2 76 7 70
2018 Information management 48 31 11 2 5 0 3 81 7 125
2018 Information technology 56 26 12 3 1 0 2 83 5 257
2018 Internal audit 62 26 7 3 3 0 0 87 6 29
2018 Evaluation 53 26 15 0 6 0 0 79 6 35
2018 Data sciences 57 26 13 3 1 0 0 83 4 137
2018 Policy 58 28 10 2 2 0 0 86 4 275
2018 Project management 54 31 9 4 1 0 1 86 4 400
2018 Other services to the public 43 35 14 5 2 0 1 78 8 628
2018 None of the above 42 33 14 6 3 1 1 77 9 749
2017 Client contact centre 53 25 13 5 2 0 1 79 7 75
2017 Federal regulators 50 30 9 5 3 0 2 82 8 250
2017 Compliance, inspection and enforcement 49 29 14 5 2 0 2 79 7 362
2017 Communications or public affairs 50 32 9 6 2 0 0 82 8 149
2017 Access to information and privacy 80 15 0 5 0 0 0 95 5 20
2017 Security 57 11 21 10 0 0 1 69 10 72
2017 Science and technology 51 29 13 4 2 0 1 81 6 1133
2017 Library services 47 44 0 0 0 0 9 100 0 12
2017 Legal services 54 22 15 8 0 0 0 76 8 13
2017 Administration and operations 53 28 12 3 2 0 1 82 5 819
2017 Human resources 59 28 6 2 1 0 2 90 4 249
2017 Financial management 52 30 12 3 2 0 1 83 5 213
2017 Procurement 31 15 45 4 4 0 2 46 7 37
2017 Real property 57 27 12 3 1 0 0 84 4 140
2017 Materiel management 43 35 11 7 2 0 1 79 10 60
2017 Information management 55 27 8 4 3 1 2 85 6 104
2017 Information technology 61 24 6 4 3 0 2 87 7 214
2017 Internal audit 60 27 7 0 7 0 0 86 7 15
2017 Evaluation 45 48 7 0 0 0 0 93 0 24
2017 Data sciences 58 25 9 6 1 0 1 84 7 108
2017 Policy 61 25 10 2 0 1 0 87 3 238
2017 Project management 58 25 11 3 1 0 2 85 4 328
2017 Other services to the public 46 38 10 3 3 0 0 84 6 336
2017 None of the above 42 36 12 5 3 2 0 79 8 628

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 24 16 6 3 0 4 74 10 101
2018 Federal regulators 52 26 10 8 3 1 0 79 11 295
2018 Compliance, inspection and enforcement 47 25 13 7 6 0 1 73 14 375
2018 Communications or public affairs 45 24 16 4 10 0 0 69 15 151
2018 Access to information and privacy 65 22 5 4 0 5 0 90 5 23
2018 Security 51 26 13 6 4 0 0 77 10 115
2018 Science and technology 53 26 10 7 4 0 1 80 10 1179
2018 Library services 66 25 10 0 0 0 0 90 0 13
2018 Administration and operations 58 21 9 6 4 0 1 81 11 966
2018 Human resources 64 18 9 4 3 0 2 84 7 315
2018 Financial management 52 21 12 7 5 1 1 75 12 228
2018 Procurement 52 24 20 4 0 0 0 76 4 42
2018 Real property 58 22 11 5 4 0 0 80 9 177
2018 Materiel management 60 18 10 5 7 0 1 79 11 70
2018 Information management 53 21 15 3 6 0 3 76 9 125
2018 Information technology 53 29 9 5 3 0 0 82 9 256
2018 Internal audit 58 14 18 7 3 0 0 72 10 29
2018 Evaluation 68 11 14 3 4 0 0 80 6 35
2018 Data sciences 51 27 10 7 4 0 1 79 10 137
2018 Policy 57 24 9 6 2 0 0 82 9 276
2018 Project management 59 20 10 5 4 0 1 79 10 400
2018 Other services to the public 44 29 14 7 5 0 1 75 12 624
2018 None of the above 48 24 14 6 5 1 1 74 12 748
2017 Client contact centre 68 17 5 4 5 0 1 86 9 75
2017 Federal regulators 56 22 9 6 5 0 2 79 11 250
2017 Compliance, inspection and enforcement 50 22 10 7 9 0 2 73 16 363
2017 Communications or public affairs 56 18 16 6 5 0 0 73 11 148
2017 Access to information and privacy 73 22 0 5 0 0 0 95 5 20
2017 Security 74 9 9 7 1 0 1 83 8 72
2017 Science and technology 57 22 11 5 4 0 1 80 9 1132
2017 Library services 56 35 0 0 0 0 9 100 0 12
2017 Legal services 39 21 15 8 16 0 0 60 25 13
2017 Administration and operations 60 19 12 4 3 0 2 81 7 819
2017 Human resources 68 16 6 5 2 0 2 87 7 248
2017 Financial management 56 24 8 3 6 0 3 82 10 213
2017 Procurement 28 19 38 7 7 0 0 47 15 37
2017 Real property 62 20 8 7 2 0 0 82 9 140
2017 Materiel management 72 10 2 11 5 0 1 82 16 60
2017 Information management 58 17 13 4 6 1 0 76 11 105
2017 Information technology 57 19 10 6 6 0 2 78 12 213
2017 Internal audit 53 27 0 7 7 0 7 86 14 15
2017 Evaluation 46 24 8 0 18 0 3 73 18 24
2017 Data sciences 63 23 5 4 4 0 1 87 8 108
2017 Policy 62 22 8 6 2 0 0 84 8 238
2017 Project management 65 19 8 4 3 0 1 85 8 327
2017 Other services to the public 49 26 12 8 4 1 0 76 13 336
2017 None of the above 47 28 14 7 2 1 0 77 9 630

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 14 11 1 1 0 22 83 3 101
2018 Federal regulators 53 19 8 2 2 1 15 86 5 296
2018 Compliance, inspection and enforcement 55 16 7 3 1 0 17 87 5 373
2018 Communications or public affairs 47 9 7 2 3 1 32 83 7 151
2018 Access to information and privacy 59 5 9 5 0 0 23 82 6 22
2018 Security 55 15 9 1 1 0 20 87 2 115
2018 Science and technology 53 16 8 2 2 0 20 86 4 1172
2018 Library services 70 10 0 0 0 0 21 100 0 13
2018 Administration and operations 50 13 6 2 2 0 25 86 6 970
2018 Human resources 53 14 7 1 1 0 25 89 2 316
2018 Financial management 52 16 3 2 0 1 27 93 4 226
2018 Procurement 60 25 4 0 0 0 11 95 0 41
2018 Real property 54 14 9 4 0 0 19 84 5 176
2018 Materiel management 51 21 11 5 0 0 11 82 5 70
2018 Information management 46 12 6 3 2 0 30 84 7 125
2018 Information technology 57 14 9 1 1 0 19 88 2 255
2018 Internal audit 44 15 20 0 0 0 22 75 0 29
2018 Evaluation 54 11 11 0 0 0 24 85 0 34
2018 Data sciences 58 14 6 2 1 0 17 88 5 136
2018 Policy 52 16 6 1 1 0 25 90 2 272
2018 Project management 55 13 8 2 1 0 21 86 4 396
2018 Other services to the public 51 21 6 3 1 0 17 88 5 623
2018 None of the above 49 19 8 3 1 1 18 84 5 745
2017 Client contact centre 65 9 11 0 0 0 15 87 0 75
2017 Federal regulators 43 17 9 4 2 1 25 81 8 249
2017 Compliance, inspection and enforcement 55 16 8 2 2 0 17 85 5 361
2017 Communications or public affairs 56 14 4 1 1 0 24 92 2 149
2017 Access to information and privacy 80 10 0 5 0 0 5 95 5 20
2017 Security 70 8 7 3 0 0 13 89 3 72
2017 Science and technology 57 14 9 2 1 0 17 86 3 1134
2017 Library services 63 7 0 0 0 0 30 100 0 12
2017 Legal services 47 0 15 8 0 0 30 67 12 13
2017 Administration and operations 53 17 5 1 1 0 23 90 3 816
2017 Human resources 51 16 5 1 1 0 24 90 3 249
2017 Financial management 55 17 5 3 1 0 20 89 5 215
2017 Procurement 38 8 35 0 0 0 19 57 0 36
2017 Real property 60 15 6 1 1 0 18 92 2 139
2017 Materiel management 44 17 10 9 4 0 16 73 16 60
2017 Information management 61 8 5 3 2 1 21 88 6 105
2017 Information technology 60 7 9 1 2 1 20 85 4 213
2017 Internal audit 47 20 7 7 0 0 20 84 8 15
2017 Evaluation 44 3 7 0 0 0 45 87 0 23
2017 Data sciences 60 11 4 2 1 0 22 90 4 108
2017 Policy 57 15 6 0 0 1 21 92 1 238
2017 Project management 56 19 3 2 1 1 19 93 3 326
2017 Other services to the public 50 21 7 2 1 0 19 89 3 335
2017 None of the above 47 21 8 2 1 1 20 86 4 628

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 60 20 12 1 0 0 7 86 2 100
2018 Federal regulators 41 32 17 6 3 1 0 74 9 297
2018 Compliance, inspection and enforcement 50 26 16 3 2 0 3 78 6 373
2018 Communications or public affairs 60 21 10 2 2 1 4 85 5 152
2018 Access to information and privacy 59 27 9 0 0 5 0 91 0 22
2018 Security 68 21 3 2 1 0 5 94 3 114
2018 Science and technology 62 22 9 2 1 0 3 87 3 1171
2018 Library services 85 15 0 0 0 0 0 100 0 13
2018 Administration and operations 66 20 8 1 1 0 4 90 2 968
2018 Human resources 73 16 5 1 1 0 5 94 2 315
2018 Financial management 68 17 4 1 1 0 9 94 2 229
2018 Procurement 65 23 8 0 0 2 2 91 0 41
2018 Real property 55 32 10 0 2 0 1 88 2 177
2018 Materiel management 63 23 3 4 0 3 5 93 4 70
2018 Information management 61 18 5 2 2 0 10 89 5 125
2018 Information technology 72 14 8 0 1 0 4 90 1 257
2018 Internal audit 76 11 9 0 0 3 0 90 0 29
2018 Evaluation 61 27 6 0 0 0 6 93 0 35
2018 Data sciences 68 23 4 2 0 0 3 94 2 135
2018 Policy 60 23 11 2 1 0 3 86 3 274
2018 Project management 54 24 11 5 2 0 4 81 7 401
2018 Other services to the public 54 29 8 3 1 1 4 88 4 628
2018 None of the above 58 25 7 2 2 1 4 88 4 748
2017 Client contact centre 69 17 7 1 2 0 4 89 3 75
2017 Federal regulators 48 27 15 4 3 1 3 78 7 249
2017 Compliance, inspection and enforcement 55 29 10 3 1 0 3 86 4 359
2017 Communications or public affairs 68 19 8 3 0 0 2 88 3 146
2017 Access to information and privacy 85 10 5 0 0 0 0 95 0 20
2017 Security 78 17 2 2 0 0 1 96 2 72
2017 Science and technology 68 20 6 2 1 0 3 91 3 1120
2017 Library services 77 14 0 0 0 0 9 100 0 12
2017 Legal services 62 0 14 0 0 0 24 82 0 13
2017 Administration and operations 68 16 7 2 1 0 8 91 2 814
2017 Human resources 69 13 9 1 1 0 5 88 2 249
2017 Financial management 74 15 2 1 0 0 7 96 2 214
2017 Procurement 39 17 38 2 2 0 2 57 4 37
2017 Real property 63 20 11 4 1 0 2 84 5 140
2017 Materiel management 65 19 6 3 0 0 7 90 3 57
2017 Information management 67 16 4 0 1 1 10 94 1 103
2017 Information technology 73 14 3 2 1 0 7 93 3 212
2017 Internal audit 87 0 0 0 0 0 13 100 0 15
2017 Evaluation 70 21 4 5 0 0 0 91 5 24
2017 Data sciences 68 17 5 2 3 0 5 90 5 108
2017 Policy 68 22 6 1 0 1 3 93 1 238
2017 Project management 56 26 10 3 1 0 4 85 4 324
2017 Other services to the public 53 33 6 2 0 0 6 91 2 332
2017 None of the above 60 25 6 1 1 1 6 92 2 627

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 58 19 7 4 8 0 4 80 12 101
2018 Federal regulators 69 19 6 3 2 0 1 89 6 296
2018 Compliance, inspection and enforcement 70 17 5 2 2 2 2 90 4 373
2018 Communications or public affairs 65 11 10 6 4 1 3 79 11 152
2018 Access to information and privacy 69 17 4 4 0 5 0 91 5 23
2018 Security 55 23 6 5 9 0 2 80 14 115
2018 Science and technology 67 13 7 5 6 1 2 81 12 1180
2018 Library services 79 15 6 0 0 0 0 94 0 13
2018 Administration and operations 65 13 9 5 5 0 2 80 11 971
2018 Human resources 75 11 5 3 4 0 3 88 7 317
2018 Financial management 66 16 7 3 3 0 6 86 7 229
2018 Procurement 72 7 9 2 6 2 2 82 8 42
2018 Real property 64 14 11 2 6 1 2 80 8 177
2018 Materiel management 75 7 7 2 7 0 1 84 10 70
2018 Information management 52 15 10 8 11 0 4 70 20 126
2018 Information technology 74 14 4 4 3 0 1 89 7 257
2018 Internal audit 76 18 6 0 0 0 0 94 0 29
2018 Evaluation 62 12 3 9 11 0 4 77 21 35
2018 Data sciences 62 16 5 8 7 1 2 80 16 136
2018 Policy 69 13 8 3 5 0 2 84 8 275
2018 Project management 66 16 6 5 4 0 4 86 9 400
2018 Other services to the public 56 20 7 6 6 1 3 80 13 627
2018 None of the above 58 20 9 4 6 1 3 81 10 747
2017 Client contact centre 65 18 8 2 1 0 5 88 3 74
2017 Federal regulators 58 23 8 7 2 0 2 83 10 249
2017 Compliance, inspection and enforcement 74 17 5 2 1 0 1 92 3 363
2017 Communications or public affairs 69 11 7 6 5 0 2 81 11 149
2017 Access to information and privacy 78 17 0 5 0 0 0 95 5 20
2017 Security 61 25 3 10 1 0 1 86 10 72
2017 Science and technology 63 17 7 6 4 0 2 82 11 1134
2017 Library services 49 7 28 0 0 0 16 67 0 12
2017 Legal services 23 32 22 15 0 0 8 59 16 13
2017 Administration and operations 59 16 11 5 6 1 3 78 11 820
2017 Human resources 69 17 6 2 2 0 4 90 4 249
2017 Financial management 70 14 6 3 2 0 5 88 5 214
2017 Procurement 49 6 36 4 2 0 4 57 6 37
2017 Real property 62 17 9 4 8 0 1 79 12 139
2017 Materiel management 62 25 7 5 1 0 0 87 6 60
2017 Information management 55 22 9 3 6 1 4 81 10 105
2017 Information technology 62 22 6 5 2 0 3 87 7 213
2017 Internal audit 80 7 0 0 7 0 7 93 7 15
2017 Evaluation 46 17 12 18 7 0 0 63 25 24
2017 Data sciences 58 23 8 4 3 1 3 84 8 108
2017 Policy 67 15 7 4 3 1 2 85 8 238
2017 Project management 66 11 9 6 4 0 3 79 11 326
2017 Other services to the public 59 19 7 4 4 0 6 83 9 335
2017 None of the above 57 20 8 6 6 0 3 79 12 629

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 32 19 2 3 0 5 75 5 101
2018 Federal regulators 44 37 12 5 2 0 0 82 7 296
2018 Compliance, inspection and enforcement 47 31 16 2 2 0 1 80 4 373
2018 Communications or public affairs 41 33 15 7 2 0 2 76 9 152
2018 Access to information and privacy 45 22 23 5 0 5 0 72 5 22
2018 Security 59 27 8 2 2 0 2 88 4 114
2018 Science and technology 46 32 14 4 2 0 1 80 6 1175
2018 Library services 60 30 0 10 0 0 0 90 10 13
2018 Administration and operations 50 29 15 4 2 0 1 79 6 968
2018 Human resources 54 25 12 5 1 0 2 81 6 316
2018 Financial management 50 27 17 3 1 0 2 79 4 229
2018 Procurement 59 18 15 4 4 0 0 76 9 42
2018 Real property 49 28 18 3 1 0 0 78 4 177
2018 Materiel management 53 26 16 2 0 0 2 81 2 70
2018 Information management 43 32 12 4 5 1 2 78 9 125
2018 Information technology 49 26 12 7 4 0 1 76 12 256
2018 Internal audit 62 22 9 7 0 0 0 84 7 29
2018 Evaluation 26 47 22 5 0 0 0 73 5 35
2018 Data sciences 40 32 19 7 1 0 0 72 8 137
2018 Policy 51 27 15 4 2 0 1 78 6 273
2018 Project management 44 32 15 5 2 0 2 77 8 398
2018 Other services to the public 41 35 15 4 2 0 2 78 7 626
2018 None of the above 49 32 12 4 2 1 1 82 5 748
2017 Client contact centre 49 34 12 1 1 2 1 85 2 75
2017 Federal regulators 47 36 10 2 2 0 2 85 5 250
2017 Compliance, inspection and enforcement 46 32 16 3 1 0 2 80 4 363
2017 Communications or public affairs 47 31 12 7 3 0 0 78 10 146
2017 Access to information and privacy 76 19 0 5 0 0 0 95 5 20
2017 Security 42 32 21 2 1 0 1 74 4 71
2017 Science and technology 48 34 13 4 1 0 1 82 5 1132
2017 Library services 30 28 26 7 0 0 9 63 8 12
2017 Legal services 48 22 15 0 7 0 8 76 8 13
2017 Administration and operations 51 29 13 4 2 0 2 81 5 817
2017 Human resources 50 31 12 2 3 0 3 83 4 249
2017 Financial management 52 27 13 4 1 0 2 81 6 215
2017 Procurement 39 25 36 0 0 0 0 64 0 37
2017 Real property 51 30 15 2 1 0 1 82 3 140
2017 Materiel management 57 29 7 6 1 0 0 86 7 59
2017 Information management 50 29 9 4 2 1 5 84 6 103
2017 Information technology 49 25 14 4 6 0 2 75 10 214
2017 Internal audit 47 34 7 7 0 0 7 86 7 15
2017 Evaluation 38 44 14 3 0 0 0 83 3 24
2017 Data sciences 58 23 14 4 1 0 0 82 5 108
2017 Policy 54 29 8 4 2 0 2 85 7 238
2017 Project management 47 31 14 4 2 0 2 80 5 327
2017 Other services to the public 39 37 18 4 2 0 0 76 6 336
2017 None of the above 48 30 13 4 2 2 1 80 6 628

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 27 40 18 3 0 0 39 21 101
2018 Federal regulators 7 29 37 19 7 0 0 37 26 296
2018 Compliance, inspection and enforcement 7 28 40 17 7 1 0 36 24 377
2018 Communications or public affairs 9 36 30 17 8 0 0 45 25 150
2018 Access to information and privacy 13 52 26 4 0 5 0 68 5 23
2018 Security 20 36 31 10 3 0 0 56 13 115
2018 Science and technology 10 34 38 14 4 0 0 44 18 1184
2018 Administration and operations 15 31 36 13 4 0 0 46 18 974
2018 Human resources 11 34 39 12 4 0 0 46 15 318
2018 Financial management 15 34 33 11 5 2 0 50 16 231
2018 Procurement 10 44 32 8 6 0 0 54 14 42
2018 Real property 16 36 33 12 3 0 0 52 15 178
2018 Materiel management 19 41 27 9 4 0 0 59 14 70
2018 Information management 13 34 35 12 6 0 0 47 18 127
2018 Information technology 12 34 34 15 4 0 0 46 19 256
2018 Internal audit 17 32 28 17 7 0 0 49 23 29
2018 Evaluation 12 43 34 10 0 0 0 56 10 35
2018 Data sciences 16 39 29 10 6 0 0 55 17 137
2018 Policy 12 30 39 13 5 0 0 42 18 276
2018 Project management 9 32 38 15 6 0 0 41 21 399
2018 Other services to the public 11 33 37 14 5 0 1 44 19 626
2018 None of the above 14 35 34 13 4 1 0 49 17 752
2017 Client contact centre 19 32 34 5 10 0 0 51 15 76
2017 Federal regulators 6 27 46 15 5 0 1 33 20 250
2017 Compliance, inspection and enforcement 8 26 37 19 10 0 0 34 28 364
2017 Communications or public affairs 9 30 34 19 8 0 0 39 27 150
2017 Access to information and privacy 19 56 24 0 0 0 0 76 0 20
2017 Security 37 25 27 9 2 0 1 62 11 72
2017 Science and technology 10 34 39 11 5 0 0 44 17 1135
2017 Library services 16 14 70 0 0 0 0 30 0 12
2017 Legal services 0 8 39 36 16 0 0 8 52 13
2017 Administration and operations 14 27 37 15 5 0 0 42 21 820
2017 Human resources 17 26 37 15 4 0 0 44 19 249
2017 Financial management 16 33 34 10 6 0 0 49 17 215
2017 Procurement 4 13 35 40 7 0 0 17 47 37
2017 Real property 9 40 30 14 6 1 0 50 20 140
2017 Materiel management 29 28 26 10 8 0 0 57 17 60
2017 Information management 11 36 39 7 5 1 0 48 13 105
2017 Information technology 11 27 37 13 11 0 0 39 24 214
2017 Internal audit 7 40 40 7 7 0 0 47 13 15
2017 Evaluation 7 35 36 21 0 0 0 42 21 24
2017 Data sciences 19 37 29 9 5 0 0 56 15 108
2017 Policy 6 34 41 15 3 1 0 41 18 238
2017 Project management 7 31 42 13 7 0 0 38 20 327
2017 Other services to the public 11 30 35 16 7 0 0 41 24 336
2017 None of the above 16 24 38 14 8 0 0 40 22 631

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 15 40 22 16 0 1 38 22 100
2018 Federal regulators 14 23 39 17 7 0 0 25 36 296
2018 Compliance, inspection and enforcement 11 18 40 20 10 0 0 30 29 372
2018 Communications or public affairs 12 24 35 20 9 0 0 29 36 151
2018 Access to information and privacy 9 13 31 34 9 5 0 45 23 23
2018 Security 7 13 31 27 21 0 0 48 21 114
2018 Science and technology 6 17 39 28 10 0 0 38 23 1176
2018 Library services 10 0 34 50 6 0 0 56 10 13
2018 Administration and operations 11 19 36 24 10 0 0 34 30 966
2018 Human resources 8 22 38 23 9 0 0 33 29 315
2018 Financial management 7 17 43 21 12 0 0 33 24 226
2018 Procurement 6 23 41 20 10 0 0 30 29 42
2018 Real property 7 16 36 26 14 0 0 40 24 176
2018 Materiel management 2 17 29 28 22 0 2 50 20 70
2018 Information management 7 19 38 24 12 0 0 36 26 128
2018 Information technology 8 22 36 25 9 0 0 34 30 255
2018 Internal audit 13 13 51 19 4 0 0 22 27 29
2018 Evaluation 2 14 49 30 5 0 0 36 16 35
2018 Data sciences 9 13 36 27 15 0 0 42 22 136
2018 Policy 10 16 41 27 6 0 0 33 26 273
2018 Project management 10 18 44 18 9 0 1 27 28 396
2018 Other services to the public 8 15 39 25 12 1 0 37 24 623
2018 None of the above 9 13 38 26 13 1 1 39 23 743
2017 Client contact centre 6 15 39 23 15 0 2 39 22 76
2017 Federal regulators 9 21 45 20 5 1 0 25 30 249
2017 Compliance, inspection and enforcement 8 24 44 16 8 0 0 24 32 363
2017 Communications or public affairs 9 19 45 16 11 0 0 27 27 149
2017 Access to information and privacy 0 5 41 39 15 0 0 54 5 20
2017 Security 3 12 35 25 24 0 1 50 15 71
2017 Science and technology 6 14 42 27 12 0 0 39 19 1132
2017 Library services 19 0 35 37 9 0 0 45 19 12
2017 Legal services 8 53 23 16 0 0 0 16 61 13
2017 Administration and operations 7 20 42 23 9 0 0 32 27 812
2017 Human resources 8 21 36 23 12 0 1 34 29 249
2017 Financial management 7 19 39 26 9 0 0 35 26 215
2017 Procurement 16 46 19 12 7 0 0 19 62 37
2017 Real property 8 16 39 26 12 1 0 38 23 140
2017 Materiel management 8 15 35 11 31 0 0 42 23 60
2017 Information management 7 13 40 25 14 1 0 39 20 104
2017 Information technology 10 21 38 19 11 1 0 30 32 214
2017 Internal audit 7 27 33 20 14 0 0 34 33 15
2017 Evaluation 18 3 40 28 11 0 0 39 21 24
2017 Data sciences 7 14 28 34 17 0 1 51 21 108
2017 Policy 9 16 44 22 9 0 0 31 25 238
2017 Project management 7 18 42 24 9 0 0 33 25 327
2017 Other services to the public 7 17 44 16 14 0 2 30 25 335
2017 None of the above 6 19 37 22 14 0 1 37 25 625
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 16 25 28 15 1 0 15 85 100
2018 Federal regulators 13 22 30 18 15 3 0 13 87 298
2018 Compliance, inspection and enforcement 6 20 23 19 27 3 1 7 93 373
2018 Communications or public affairs 18 27 26 13 16 1 0 18 82 152
2018 Access to information and privacy 22 22 26 13 9 4 4 24 76 23
2018 Security 10 15 34 16 23 1 0 10 90 115
2018 Science and technology 16 27 27 14 14 2 1 16 84 1182
2018 Library services 29 31 21 10 10 0 0 29 71 13
2018 Administration and operations 23 25 25 15 12 1 0 23 77 971
2018 Human resources 19 29 26 11 12 1 1 20 80 315
2018 Financial management 18 34 22 10 14 0 1 18 82 230
2018 Procurement 26 19 30 20 6 0 0 26 74 42
2018 Real property 18 28 25 12 15 2 0 18 82 176
2018 Materiel management 15 30 23 24 8 0 0 15 85 69
2018 Information management 23 28 23 11 15 0 0 23 77 127
2018 Information technology 26 28 20 17 7 1 0 27 73 258
2018 Internal audit 24 27 14 16 15 3 0 25 75 29
2018 Evaluation 18 33 24 13 11 0 0 18 82 35
2018 Data sciences 10 30 31 12 14 2 0 10 90 137
2018 Policy 18 28 22 14 13 4 0 19 81 275
2018 Project management 15 21 29 17 16 1 0 15 85 401
2018 Other services to the public 10 18 26 21 21 2 0 11 89 620
2018 None of the above 13 20 23 20 19 3 1 14 86 752
2017 Client contact centre 19 34 14 13 13 5 2 21 79 76
2017 Federal regulators 17 24 19 18 18 5 0 18 82 250
2017 Compliance, inspection and enforcement 7 22 28 21 20 2 0 7 93 364
2017 Communications or public affairs 24 23 18 14 19 2 1 24 76 150
2017 Access to information and privacy 35 14 16 30 5 0 0 35 65 20
2017 Security 15 24 22 7 29 1 2 16 84 72
2017 Science and technology 20 24 23 13 16 4 0 21 79 1135
2017 Library services 28 21 16 16 0 0 19 35 65 12
2017 Legal services 25 29 15 10 21 0 0 25 75 13
2017 Administration and operations 22 25 20 17 14 2 1 23 77 820
2017 Human resources 26 23 22 12 14 1 1 27 73 249
2017 Financial management 17 29 26 13 13 1 1 17 83 215
2017 Procurement 8 28 49 11 2 2 0 8 92 35
2017 Real property 24 28 21 10 15 1 1 25 75 140
2017 Materiel management 14 29 22 6 20 7 0 15 85 60
2017 Information management 34 21 18 12 13 1 1 34 66 105
2017 Information technology 30 24 19 13 10 5 0 32 68 212
2017 Internal audit 13 20 33 28 7 0 0 13 87 15
2017 Evaluation 7 12 42 11 25 3 0 7 93 24
2017 Data sciences 22 19 23 18 14 4 0 23 77 108
2017 Policy 21 30 26 10 11 2 1 21 79 238
2017 Project management 20 22 24 15 15 2 0 21 79 327
2017 Other services to the public 4 19 26 25 23 3 0 4 96 336
2017 None of the above 11 16 24 20 28 1 0 11 89 630

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 78
2018 Federal regulators 32 249
2018 Compliance, inspection and enforcement 34 338
2018 Communications or public affairs 37 121
2018 Access to information and privacy 19 16
2018 Security 50 96
2018 Science and technology 22 957
2018 Administration and operations 30 722
2018 Human resources 26 248
2018 Financial management 25 186
2018 Procurement 36 30
2018 Real property 28 139
2018 Materiel management 28 59
2018 Information management 32 96
2018 Information technology 24 185
2018 Internal audit 41 21
2018 Evaluation 34 28
2018 Data sciences 28 113
2018 Policy 28 212
2018 Project management 27 332
2018 Other services to the public 45 522
2018 None of the above 38 609
2017 Client contact centre 14 54
2017 Federal regulators 29 197
2017 Compliance, inspection and enforcement 32 326
2017 Communications or public affairs 29 113
2017 Access to information and privacy 30 13
2017 Security 29 51
2017 Science and technology 27 853
2017 Legal services 31 10
2017 Administration and operations 27 593
2017 Human resources 25 174
2017 Financial management 19 175
2017 Procurement 48 30
2017 Real property 24 104
2017 Materiel management 20 46
2017 Information management 22 69
2017 Information technology 19 135
2017 Internal audit 0 13
2017 Evaluation 48 21
2017 Data sciences 23 81
2017 Policy 23 183
2017 Project management 25 251
2017 Other services to the public 38 298
2017 None of the above 38 518

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 48 80
2018 Federal regulators 48 249
2018 Compliance, inspection and enforcement 50 339
2018 Communications or public affairs 41 121
2018 Access to information and privacy 37 16
2018 Security 55 97
2018 Science and technology 43 957
2018 Administration and operations 39 724
2018 Human resources 36 248
2018 Financial management 43 186
2018 Procurement 49 30
2018 Real property 39 139
2018 Materiel management 42 59
2018 Information management 40 97
2018 Information technology 36 185
2018 Internal audit 63 21
2018 Evaluation 38 28
2018 Data sciences 43 114
2018 Policy 47 212
2018 Project management 45 332
2018 Other services to the public 53 526
2018 None of the above 47 610
2017 Client contact centre 31 54
2017 Federal regulators 48 197
2017 Compliance, inspection and enforcement 36 326
2017 Communications or public affairs 37 113
2017 Access to information and privacy 55 13
2017 Security 34 51
2017 Science and technology 36 853
2017 Legal services 51 10
2017 Administration and operations 38 593
2017 Human resources 34 174
2017 Financial management 45 175
2017 Procurement 47 30
2017 Real property 29 104
2017 Materiel management 39 46
2017 Information management 32 69
2017 Information technology 31 135
2017 Internal audit 70 13
2017 Evaluation 63 21
2017 Data sciences 41 81
2017 Policy 41 183
2017 Project management 40 251
2017 Other services to the public 51 298
2017 None of the above 48 518

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 78
2018 Federal regulators 24 249
2018 Compliance, inspection and enforcement 30 338
2018 Communications or public affairs 25 121
2018 Access to information and privacy 19 16
2018 Security 23 94
2018 Science and technology 26 957
2018 Administration and operations 25 722
2018 Human resources 28 248
2018 Financial management 21 186
2018 Procurement 26 30
2018 Real property 24 140
2018 Materiel management 23 59
2018 Information management 19 96
2018 Information technology 24 185
2018 Internal audit 20 21
2018 Evaluation 30 28
2018 Data sciences 26 113
2018 Policy 22 212
2018 Project management 26 332
2018 Other services to the public 28 517
2018 None of the above 25 603
2017 Client contact centre 10 54
2017 Federal regulators 15 197
2017 Compliance, inspection and enforcement 16 326
2017 Communications or public affairs 26 113
2017 Access to information and privacy 55 13
2017 Security 28 51
2017 Science and technology 16 853
2017 Legal services 24 10
2017 Administration and operations 20 593
2017 Human resources 24 174
2017 Financial management 19 175
2017 Procurement 4 30
2017 Real property 19 104
2017 Materiel management 20 46
2017 Information management 13 69
2017 Information technology 15 135
2017 Internal audit 8 13
2017 Evaluation 33 21
2017 Data sciences 19 81
2017 Policy 15 183
2017 Project management 16 251
2017 Other services to the public 23 298
2017 None of the above 15 518

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 58 82
2018 Federal regulators 61 250
2018 Compliance, inspection and enforcement 71 340
2018 Communications or public affairs 57 121
2018 Access to information and privacy 37 16
2018 Security 72 96
2018 Science and technology 44 957
2018 Administration and operations 53 724
2018 Human resources 42 248
2018 Financial management 48 186
2018 Procurement 67 30
2018 Real property 43 139
2018 Materiel management 59 59
2018 Information management 44 97
2018 Information technology 45 185
2018 Internal audit 35 21
2018 Evaluation 29 28
2018 Data sciences 37 116
2018 Policy 47 212
2018 Project management 59 332
2018 Other services to the public 83 531
2018 None of the above 68 617
2017 Client contact centre 55 54
2017 Federal regulators 69 197
2017 Compliance, inspection and enforcement 80 326
2017 Communications or public affairs 62 113
2017 Access to information and privacy 62 13
2017 Security 55 51
2017 Science and technology 55 853
2017 Legal services 41 10
2017 Administration and operations 64 593
2017 Human resources 51 174
2017 Financial management 59 175
2017 Procurement 30 30
2017 Real property 63 104
2017 Materiel management 83 46
2017 Information management 51 69
2017 Information technology 56 135
2017 Internal audit 46 13
2017 Evaluation 21 21
2017 Data sciences 44 81
2017 Policy 54 183
2017 Project management 67 251
2017 Other services to the public 80 298
2017 None of the above 76 518

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 76
2018 Federal regulators 4 249
2018 Compliance, inspection and enforcement 7 338
2018 Communications or public affairs 6 121
2018 Access to information and privacy 0 16
2018 Security 6 92
2018 Science and technology 5 957
2018 Administration and operations 4 722
2018 Human resources 7 248
2018 Financial management 5 186
2018 Procurement 3 30
2018 Real property 6 139
2018 Materiel management 7 59
2018 Information management 5 96
2018 Information technology 7 185
2018 Internal audit 5 21
2018 Evaluation 7 28
2018 Data sciences 10 113
2018 Policy 9 212
2018 Project management 10 332
2018 Other services to the public 6 510
2018 None of the above 5 601
2017 Client contact centre 4 54
2017 Federal regulators 5 197
2017 Compliance, inspection and enforcement 5 326
2017 Communications or public affairs 5 113
2017 Access to information and privacy 7 13
2017 Security 6 51
2017 Science and technology 5 853
2017 Legal services 0 10
2017 Administration and operations 4 593
2017 Human resources 7 174
2017 Financial management 5 175
2017 Procurement 2 30
2017 Real property 8 104
2017 Materiel management 5 46
2017 Information management 1 69
2017 Information technology 6 135
2017 Internal audit 8 13
2017 Evaluation 12 21
2017 Data sciences 6 81
2017 Policy 8 183
2017 Project management 6 251
2017 Other services to the public 7 298
2017 None of the above 4 518

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 28 78
2018 Federal regulators 47 250
2018 Compliance, inspection and enforcement 60 338
2018 Communications or public affairs 39 121
2018 Access to information and privacy 37 16
2018 Security 40 93
2018 Science and technology 37 957
2018 Administration and operations 29 724
2018 Human resources 32 248
2018 Financial management 36 186
2018 Procurement 25 30
2018 Real property 30 140
2018 Materiel management 39 59
2018 Information management 30 96
2018 Information technology 26 185
2018 Internal audit 39 21
2018 Evaluation 45 28
2018 Data sciences 40 113
2018 Policy 34 212
2018 Project management 37 332
2018 Other services to the public 38 519
2018 None of the above 37 607

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 30 78
2018 Federal regulators 30 249
2018 Compliance, inspection and enforcement 44 339
2018 Communications or public affairs 29 121
2018 Access to information and privacy 56 16
2018 Security 28 92
2018 Science and technology 33 957
2018 Administration and operations 43 723
2018 Human resources 40 248
2018 Financial management 40 186
2018 Procurement 40 31
2018 Real property 33 139
2018 Materiel management 38 59
2018 Information management 38 96
2018 Information technology 31 185
2018 Internal audit 33 21
2018 Evaluation 39 28
2018 Data sciences 40 113
2018 Policy 39 212
2018 Project management 36 332
2018 Other services to the public 32 517
2018 None of the above 36 606
2017 Client contact centre 40 54
2017 Federal regulators 36 197
2017 Compliance, inspection and enforcement 29 326
2017 Communications or public affairs 37 113
2017 Access to information and privacy 30 13
2017 Security 50 51
2017 Science and technology 39 853
2017 Legal services 52 10
2017 Administration and operations 37 593
2017 Human resources 43 174
2017 Financial management 42 175
2017 Procurement 29 30
2017 Real property 35 104
2017 Materiel management 17 46
2017 Information management 41 69
2017 Information technology 33 135
2017 Internal audit 39 13
2017 Evaluation 35 21
2017 Data sciences 46 81
2017 Policy 39 183
2017 Project management 36 251
2017 Other services to the public 36 298
2017 None of the above 26 518

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 1 30 15 19 9 26 79
2018 Federal regulators 2 30 16 19 3 30 242
2018 Compliance, inspection and enforcement 2 16 18 15 7 43 331
2018 Communications or public affairs 3 34 19 16 3 24 116
2018 Access to information and privacy 6 57 6 6 12 12 16
2018 Security 2 30 17 14 4 32 98
2018 Science and technology 3 34 19 12 7 25 932
2018 Administration and operations 3 33 21 12 5 27 699
2018 Human resources 6 40 27 13 3 12 236
2018 Financial management 2 46 16 14 3 19 181
2018 Procurement 2 47 8 22 0 22 31
2018 Real property 5 33 15 15 4 28 134
2018 Materiel management 0 32 23 6 13 25 55
2018 Information management 5 38 17 10 8 23 92
2018 Information technology 5 34 20 12 4 24 181
2018 Internal audit 0 28 22 11 16 23 21
2018 Evaluation 3 30 18 17 8 23 28
2018 Data sciences 5 36 20 8 9 22 114
2018 Policy 4 33 24 12 7 20 206
2018 Project management 2 27 17 17 4 33 325
2018 Other services to the public 2 21 17 14 7 39 507
2018 None of the above 3 23 21 13 5 34 571
2017 Client contact centre 11 43 16 11 1 18 54
2017 Federal regulators 3 32 20 12 6 27 195
2017 Compliance, inspection and enforcement 2 27 16 14 7 35 322
2017 Communications or public affairs 5 37 20 17 4 16 111
2017 Access to information and privacy 0 53 11 7 0 29 13
2017 Security 2 38 21 20 7 12 50
2017 Science and technology 3 38 20 13 5 21 837
2017 Legal services 0 29 39 0 13 19 10
2017 Administration and operations 6 40 16 12 4 21 580
2017 Human resources 6 46 19 9 3 17 168
2017 Financial management 4 49 19 11 5 12 174
2017 Procurement 11 44 0 2 38 5 29
2017 Real property 6 45 16 11 6 16 102
2017 Materiel management 4 54 14 2 2 24 43
2017 Information management 8 46 13 13 0 21 67
2017 Information technology 3 47 15 12 6 18 135
2017 Internal audit 0 46 30 16 0 8 13
2017 Evaluation 0 33 16 4 4 44 21
2017 Data sciences 4 38 20 17 5 14 81
2017 Policy 5 44 25 11 5 10 181
2017 Project management 6 36 14 15 6 24 251
2017 Other services to the public 2 27 23 14 5 29 290
2017 None of the above 2 30 17 14 9 28 502

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 30 70 82
2018 Federal regulators 21 79 249
2018 Compliance, inspection and enforcement 13 87 338
2018 Communications or public affairs 28 72 122
2018 Access to information and privacy 19 81 16
2018 Security 27 73 98
2018 Science and technology 26 74 953
2018 Administration and operations 23 77 723
2018 Human resources 24 76 248
2018 Financial management 21 79 182
2018 Procurement 42 58 31
2018 Real property 28 72 139
2018 Materiel management 19 81 59
2018 Information management 32 68 96
2018 Information technology 37 63 186
2018 Internal audit 23 77 21
2018 Evaluation 31 69 28
2018 Data sciences 31 69 117
2018 Policy 24 76 211
2018 Project management 24 76 330
2018 Other services to the public 20 80 534
2018 None of the above 23 77 616

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 13 19 21 9 0 9 46 33 101
2018 Federal regulators 36 17 17 11 14 0 5 56 26 296
2018 Compliance, inspection and enforcement 25 16 17 17 17 2 6 45 37 371
2018 Communications or public affairs 32 20 15 15 11 0 8 56 28 150
2018 Access to information and privacy 26 34 18 9 0 0 13 70 10 23
2018 Security 28 23 16 17 13 1 2 52 31 114
2018 Science and technology 45 20 12 7 6 1 10 72 14 1182
2018 Library services 64 15 0 10 6 0 5 84 16 13
2018 Administration and operations 37 18 18 9 12 1 6 58 22 975
2018 Human resources 37 18 21 9 8 1 6 59 19 316
2018 Financial management 33 19 15 11 14 0 7 57 27 230
2018 Procurement 48 18 14 6 13 0 1 66 20 42
2018 Real property 44 18 15 11 7 2 3 65 19 175
2018 Materiel management 37 20 17 11 13 0 2 59 24 70
2018 Information management 38 13 14 12 15 0 7 56 29 127
2018 Information technology 37 24 11 12 8 0 8 66 21 258
2018 Internal audit 43 18 9 17 7 4 3 65 26 28
2018 Evaluation 24 33 22 11 9 0 0 58 20 35
2018 Data sciences 38 21 17 10 4 2 7 65 16 137
2018 Policy 38 19 18 9 10 1 6 61 20 276
2018 Project management 36 15 16 15 11 2 5 55 28 401
2018 Other services to the public 26 18 18 14 15 2 6 48 32 624
2018 None of the above 28 16 17 13 15 4 7 49 31 750

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 6 30 23 18 19 0 4 38 39 82
2018 Federal regulators 5 21 18 23 29 1 2 28 53 250
2018 Compliance, inspection and enforcement 7 19 18 18 36 1 1 27 55 341
2018 Communications or public affairs 13 29 16 20 18 3 2 44 39 121
2018 Access to information and privacy 25 38 0 19 6 6 6 72 28 16
2018 Security 7 29 14 24 22 2 2 37 48 101
2018 Science and technology 7 22 21 24 21 2 3 31 47 954
2018 Administration and operations 14 24 19 21 17 1 4 39 41 719
2018 Human resources 24 25 17 18 11 1 5 52 31 248
2018 Financial management 13 23 23 16 18 2 5 39 36 185
2018 Procurement 12 23 29 11 21 0 5 37 33 31
2018 Real property 7 29 20 17 20 3 4 39 40 139
2018 Materiel management 21 21 15 19 23 1 0 42 42 59
2018 Information management 6 35 21 17 16 0 5 43 35 96
2018 Information technology 12 27 22 17 17 1 3 41 36 186
2018 Internal audit 28 29 14 23 5 0 0 57 28 20
2018 Evaluation 15 17 17 14 34 0 3 33 50 28
2018 Data sciences 11 25 19 24 16 3 4 38 42 115
2018 Policy 9 28 16 24 19 0 4 38 45 210
2018 Project management 11 21 17 22 24 1 4 33 49 331
2018 Other services to the public 7 23 15 22 29 1 3 31 53 539
2018 None of the above 9 22 22 19 23 2 4 33 45 618
2017 Client contact centre 9 16 20 17 20 0 18 31 46 54
2017 Federal regulators 7 17 15 20 31 3 7 26 57 196
2017 Compliance, inspection and enforcement 6 21 16 16 35 0 6 29 54 327
2017 Communications or public affairs 12 18 12 30 20 2 4 33 54 113
2017 Access to information and privacy 7 7 48 23 7 0 7 16 33 13
2017 Security 25 23 23 6 19 1 3 49 26 51
2017 Science and technology 9 21 17 20 25 2 7 33 49 857
2017 Legal services 21 0 9 29 22 0 18 26 63 10
2017 Administration and operations 15 24 13 20 19 1 7 43 43 597
2017 Human resources 19 25 17 18 11 1 8 48 33 176
2017 Financial management 17 27 18 14 16 0 9 48 32 175
2017 Procurement 13 13 12 49 9 0 4 27 60 30
2017 Real property 12 25 12 19 26 1 6 39 48 104
2017 Materiel management 19 21 13 20 17 4 6 45 41 46
2017 Information management 12 16 15 19 30 1 7 31 53 69
2017 Information technology 14 21 16 15 22 5 7 40 42 137
2017 Internal audit 15 23 15 16 15 8 8 45 37 13
2017 Evaluation 12 19 8 36 16 4 6 34 57 21
2017 Data sciences 13 16 15 27 25 1 3 30 54 81
2017 Policy 11 18 17 22 21 3 7 32 49 183
2017 Project management 9 22 19 19 22 3 7 34 46 253
2017 Other services to the public 9 27 16 24 21 0 2 37 47 299
2017 None of the above 7 20 13 23 29 3 5 29 56 521

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 2 25 10 26 35 0 1 27 62 82
2018 Federal regulators 2 11 18 19 46 1 3 14 68 250
2018 Compliance, inspection and enforcement 3 12 15 15 53 1 1 16 69 342
2018 Communications or public affairs 4 15 13 23 38 2 5 20 65 121
2018 Access to information and privacy 6 12 6 26 43 6 0 20 74 16
2018 Security 2 19 11 27 37 2 2 21 67 101
2018 Science and technology 2 11 18 25 39 2 3 14 67 951
2018 Administration and operations 5 11 15 24 41 1 3 16 68 725
2018 Human resources 6 12 10 20 42 2 6 20 68 249
2018 Financial management 3 11 17 20 45 1 3 15 67 183
2018 Procurement 12 12 19 22 35 0 0 24 57 31
2018 Real property 4 15 18 17 41 3 3 20 61 139
2018 Materiel management 6 17 13 21 41 1 1 24 63 59
2018 Information management 4 15 25 22 29 1 6 19 54 97
2018 Information technology 3 16 20 20 35 2 4 20 59 186
2018 Internal audit 0 5 30 18 47 0 0 5 65 20
2018 Evaluation 0 17 17 25 41 0 0 17 66 28
2018 Data sciences 7 8 12 32 36 2 3 16 71 115
2018 Policy 5 10 13 25 43 0 4 16 71 211
2018 Project management 5 12 12 20 47 2 2 18 70 333
2018 Other services to the public 5 11 14 20 46 1 4 16 69 538
2018 None of the above 5 15 15 18 43 2 2 21 64 619
2017 Client contact centre 3 3 9 23 39 8 15 8 80 54
2017 Federal regulators 1 4 9 22 56 1 6 6 84 197
2017 Compliance, inspection and enforcement 2 10 9 18 54 0 6 13 77 327
2017 Communications or public affairs 1 9 7 16 59 4 4 11 81 113
2017 Access to information and privacy 0 7 7 8 70 0 7 8 84 13
2017 Security 1 19 21 24 32 1 2 21 57 51
2017 Science and technology 2 12 12 18 48 2 6 15 72 857
2017 Legal services 0 0 9 51 39 0 0 0 91 10
2017 Administration and operations 5 8 13 17 49 2 6 15 71 597
2017 Human resources 4 8 9 15 57 2 6 13 77 176
2017 Financial management 2 13 13 19 47 1 6 16 70 175
2017 Procurement 7 4 8 55 26 0 0 11 80 30
2017 Real property 4 17 8 21 47 0 3 22 71 104
2017 Materiel management 11 15 6 14 45 4 6 28 65 46
2017 Information management 6 1 12 14 61 0 6 8 79 69
2017 Information technology 6 8 11 22 44 5 4 16 73 137
2017 Internal audit 0 8 8 46 39 0 0 8 85 13
2017 Evaluation 8 0 24 15 49 4 0 8 67 21
2017 Data sciences 2 4 10 20 55 1 7 7 81 81
2017 Policy 1 5 13 26 46 2 7 7 79 182
2017 Project management 2 6 13 17 53 1 6 9 77 253
2017 Other services to the public 4 8 15 25 45 1 2 12 72 299
2017 None of the above 4 13 9 16 47 4 7 18 71 522
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