2018 Public Service Employee Survey Results by Theme for Fisheries and Oceans Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 45 11 6 3 0 0 80 9 1110
2018 Non-shift worker 37 43 10 6 3 0 0 80 10 5684
2017 Shift worker 42 42 9 5 2 0 0 84 7 638
2017 Non-shift worker 39 42 9 6 3 0 0 82 10 5055
2014 Shift worker 36 43 10 7 4 0 0 79 11 942
2014 Non-shift worker 31 44 11 9 5 0 0 75 14 4768
2011 Shift worker 42 39 11 5 3 0 0 81 7 1339
2011 Non-shift worker 36 42 10 8 4 0 0 78 12 6055
2008 Shift worker 40 42 10 6 3 0 0 81 9 976
2008 Non-shift worker 38 42 9 6 4 0 0 80 10 5424

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 39 17 14 9 0 0 60 23 1115
2018 Non-shift worker 31 40 13 9 6 0 0 72 15 5696
2017 Shift worker 23 33 18 14 12 0 0 56 26 637
2017 Non-shift worker 31 38 12 11 8 0 0 69 19 5053

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 35 7 3 2 0 0 88 5 1113
2018 Non-shift worker 54 35 8 3 1 0 0 88 4 5669
2017 Shift worker 60 31 7 1 1 0 0 91 2 636
2017 Non-shift worker 55 33 7 2 2 0 0 89 4 5049
2014 Shift worker 64 27 6 2 1 0 0 91 3 942
2014 Non-shift worker 57 30 8 3 1 0 0 88 5 4766
2011 Shift worker 60 32 5 2 1 0 0 92 3 1337
2011 Non-shift worker 58 32 6 2 1 0 0 91 3 6050

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 40 9 4 2 0 0 84 6 1115
2018 Non-shift worker 45 39 9 5 2 0 0 84 7 5695
2017 Shift worker 46 38 10 4 2 0 0 84 6 638
2017 Non-shift worker 47 37 9 5 3 0 0 84 8 5037
2014 Shift worker 49 37 8 3 2 0 0 87 5 942
2014 Non-shift worker 39 40 11 6 3 0 0 80 9 4766
2011 Shift worker 50 38 7 4 1 0 0 89 5 1341
2011 Non-shift worker 44 41 8 5 2 0 0 85 7 6058
2008 Shift worker 48 40 6 4 2 0 0 89 6 981
2008 Non-shift worker 45 42 7 4 2 0 0 87 7 5459

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 34 21 13 8 1 0 58 21 1123
2018 Non-shift worker 38 35 15 8 4 1 0 74 11 5685
2017 Shift worker 22 29 24 16 9 0 0 51 25 639
2017 Non-shift worker 37 35 15 8 5 1 0 72 13 5050
2014 Shift worker 24 35 18 12 10 0 0 60 22 945
2014 Non-shift worker 22 34 20 14 9 1 0 57 23 4776
2011 Shift worker 24 35 19 13 8 1 0 60 21 1340
2011 Non-shift worker 27 37 18 12 6 1 0 64 18 6056

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 36 20 14 8 1 0 56 23 1125
2018 Non-shift worker 35 38 15 8 4 0 0 74 12 5678
2017 Shift worker 22 30 23 14 10 0 0 53 24 637
2017 Non-shift worker 35 37 14 9 5 0 0 72 14 5052
2014 Shift worker 20 35 19 15 10 0 0 56 26 945
2014 Non-shift worker 21 35 19 16 8 0 0 57 24 4773
2011 Shift worker 20 36 18 14 12 0 0 56 26 1338
2011 Non-shift worker 24 39 17 12 7 0 0 64 19 6051
2008 Shift worker 21 40 18 12 8 0 0 61 21 978
2008 Non-shift worker 28 40 15 11 6 0 0 68 17 5449

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 29 20 12 10 3 1 56 23 1124
2018 Non-shift worker 37 29 17 9 5 3 1 68 14 5701
2017 Shift worker 25 31 22 11 8 1 1 57 20 639
2017 Non-shift worker 34 29 17 10 6 3 1 66 16 5055
2014 Shift worker 27 24 22 12 9 3 3 54 23 945
2014 Non-shift worker 27 28 19 12 9 4 1 58 22 4773
2011 Shift worker 27 28 18 12 9 4 2 58 23 1338
2011 Non-shift worker 30 29 18 11 8 4 1 62 20 6058
2008 Shift worker 25 33 19 10 8 4 2 61 19 977
2008 Non-shift worker 30 31 17 10 7 5 1 64 18 5447
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 33 14 9 5 1 1 72 14 1120
2018 Non-shift worker 48 30 11 5 3 2 1 80 9 5650
2017 Shift worker 42 30 11 10 5 1 1 74 15 637
2017 Non-shift worker 47 29 11 6 4 2 1 78 11 5056
2014 Shift worker 37 33 15 8 5 1 1 71 14 942
2014 Non-shift worker 43 31 13 7 4 2 1 76 11 4775
2011 Shift worker 34 35 13 9 7 1 1 70 16 1342
2011 Non-shift worker 41 32 12 8 5 2 0 74 13 6051
2008 Shift worker 34 34 13 9 8 1 0 69 17 980
2008 Non-shift worker 38 33 13 8 6 2 1 72 14 5460

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 35 13 9 6 0 0 71 16 1120
2018 Non-shift worker 42 34 10 8 5 1 0 77 12 5641
2017 Shift worker 40 31 11 10 7 0 0 72 17 637
2017 Non-shift worker 42 32 11 9 6 0 0 75 15 5055
2014 Shift worker 32 40 12 9 6 0 0 73 15 943
2014 Non-shift worker 38 35 11 10 5 0 0 73 16 4776
2011 Shift worker 31 38 11 11 8 1 0 69 19 1338
2011 Non-shift worker 37 36 10 10 6 1 0 73 17 6052
2008 Shift worker 33 38 11 10 8 1 0 71 18 980
2008 Non-shift worker 34 35 10 11 8 1 0 70 19 5461

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 32 12 8 6 1 0 74 14 1120
2018 Non-shift worker 49 29 10 7 4 0 0 78 11 5658
2017 Shift worker 43 28 11 10 7 0 1 72 16 639
2017 Non-shift worker 50 27 10 7 6 0 0 77 13 5050
2014 Shift worker 39 34 13 8 6 0 1 74 14 940
2014 Non-shift worker 46 31 11 6 5 0 0 78 12 4772

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 33 21 10 11 4 0 57 22 1114
2018 Non-shift worker 29 33 16 9 6 6 0 67 16 5700
2017 Shift worker 21 33 17 14 10 4 0 56 26 637
2017 Non-shift worker 29 34 15 10 7 6 0 67 18 5054
2014 Shift worker 19 28 21 15 12 5 0 50 28 935
2014 Non-shift worker 21 31 20 11 8 8 0 57 21 4776
2011 Shift worker 13 29 22 13 18 5 1 44 33 1340
2011 Non-shift worker 20 32 19 12 9 7 1 56 24 6046

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 28 19 17 15 1 0 49 32 1113
2018 Non-shift worker 25 34 18 13 8 2 0 60 22 5692
2017 Shift worker 17 31 13 21 17 1 0 48 39 639
2017 Non-shift worker 25 33 17 13 9 2 0 60 23 5056
2014 Shift worker 16 26 22 17 17 2 0 43 35 933
2014 Non-shift worker 17 30 21 17 13 2 0 47 31 4773
2011 Shift worker 15 27 20 17 19 2 0 43 37 1335
2011 Non-shift worker 17 30 20 17 14 2 0 48 31 6044
2008 Shift worker 16 30 19 16 17 2 0 47 34 977
2008 Non-shift worker 19 33 19 15 12 2 0 53 28 5456

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 25 19 20 20 2 0 41 40 1116
2018 Non-shift worker 16 31 21 18 10 5 0 49 29 5679
2017 Shift worker 12 22 19 23 20 3 0 35 45 638
2017 Non-shift worker 17 31 19 18 11 4 0 50 30 5055
2014 Shift worker 9 24 20 24 20 3 0 34 45 938
2014 Non-shift worker 10 25 22 23 16 4 0 37 40 4772
2011 Shift worker 10 24 20 21 21 4 0 36 44 1340
2011 Non-shift worker 8 29 20 23 15 5 0 39 40 6053
2008 Shift worker 9 27 20 23 18 3 0 38 42 979
2008 Non-shift worker 9 30 20 22 14 4 0 41 37 5455

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 26 18 22 20 2 0 39 43 1116
2018 Non-shift worker 14 32 19 20 12 2 0 47 33 5698
2017 Shift worker 13 26 14 22 21 2 1 40 45 636
2017 Non-shift worker 16 31 18 18 14 3 0 49 33 5047
2014 Shift worker 10 25 20 22 21 2 0 36 44 938
2014 Non-shift worker 10 28 20 23 16 2 0 39 40 4774
2011 Shift worker 10 30 18 18 21 3 0 41 40 1337
2011 Non-shift worker 10 30 18 24 15 2 0 41 40 6051
2008 Shift worker 11 32 18 21 12 4 1 46 35 977
2008 Non-shift worker 12 35 18 21 12 2 0 48 33 5447
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 34 20 16 11 0 0 52 28 1114
2018 Non-shift worker 26 38 17 11 7 1 0 64 19 5684
2017 Shift worker 19 35 18 14 14 0 0 54 28 637
2017 Non-shift worker 28 35 15 13 10 0 0 63 23 5055
2014 Shift worker 18 34 19 15 14 0 0 52 28 942
2014 Non-shift worker 21 35 18 15 10 0 0 56 26 4767
2011 Shift worker 19 34 18 16 13 0 0 53 29 1339
2011 Non-shift worker 21 37 16 14 10 0 0 59 25 6056

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 45 15 8 3 0 0 74 11 1111
2018 Non-shift worker 28 44 13 11 5 0 0 71 16 5698
2017 Shift worker 28 47 13 9 3 0 0 75 12 638
2017 Non-shift worker 28 42 12 11 6 0 0 71 17 5049

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 29 18 19 20 3 0 40 41 1118
2018 Non-shift worker 13 23 21 15 12 14 3 43 33 5681
2017 Shift worker 7 20 17 25 26 5 1 28 53 636
2017 Non-shift worker 12 22 19 17 12 14 3 41 36 5054
2014 Shift worker 8 19 22 26 22 3 1 28 50 942
2014 Non-shift worker 10 24 21 18 14 10 2 39 37 4774

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 36 13 9 6 0 1 71 16 1120
2018 Non-shift worker 38 36 12 8 5 1 0 75 13 5660
2017 Shift worker 37 34 10 12 6 0 1 72 17 638
2017 Non-shift worker 38 35 11 9 5 0 0 74 15 5062
2014 Shift worker 30 38 14 9 8 0 0 69 17 942
2014 Non-shift worker 36 36 13 9 6 1 0 72 15 4774
2011 Shift worker 29 41 12 9 8 0 0 71 17 1339
2011 Non-shift worker 32 38 12 11 6 0 0 71 17 6055
2008 Shift worker 31 36 12 11 9 1 0 68 20 979
2008 Non-shift worker 29 37 14 11 9 1 0 66 20 5461

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 34 19 19 11 1 1 50 31 360
2018 Non-shift worker 20 35 19 12 5 4 6 61 19 1769
2017 Shift worker 15 33 18 17 14 3 1 50 32 206
2017 Non-shift worker 20 35 17 13 6 4 6 60 21 1526
2014 Shift worker 14 35 19 19 11 1 2 50 31 333
2014 Non-shift worker 20 38 16 10 7 3 6 63 19 1563

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 46 10 17 8 0 0 66 24 1111
2018 Non-shift worker 26 47 10 13 4 0 0 73 17 5698
2017 Shift worker 19 34 9 20 18 0 0 53 38 637
2017 Non-shift worker 28 39 12 14 7 0 0 67 21 5061
2014 Shift worker 15 34 12 22 16 0 1 49 38 940
2014 Non-shift worker 20 38 13 18 10 0 0 59 28 4770
2011 Shift worker 23 38 11 18 10 0 0 61 28 1340
2011 Non-shift worker 29 40 12 12 6 0 1 69 19 6056
2008 Shift worker 21 40 14 15 9 0 1 62 25 979
2008 Non-shift worker 25 41 14 13 6 0 1 67 19 5457

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 38 7 4 1 0 0 88 5 1115
2018 Non-shift worker 46 39 8 5 2 0 0 85 7 5689
2017 Shift worker 52 40 5 2 1 0 0 92 3 639
2017 Non-shift worker 50 35 8 5 3 0 0 85 7 5051
2014 Shift worker 49 36 8 3 2 1 1 86 5 940
2014 Non-shift worker 42 40 9 6 3 0 0 82 9 4770
2011 Shift worker 52 35 7 4 2 0 0 88 6 1335
2011 Non-shift worker 47 37 8 5 3 0 0 84 7 6057
2008 Shift worker 48 36 9 4 3 0 0 84 7 981
2008 Non-shift worker 44 41 8 5 2 0 0 85 7 5462

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 39 5 3 1 0 0 91 5 1109
2018 Non-shift worker 49 38 6 4 2 0 0 87 6 5662
2017 Shift worker 58 33 4 3 1 0 0 91 4 639
2017 Non-shift worker 54 34 5 5 2 0 0 88 7 5045
2014 Shift worker 52 36 6 4 2 0 0 88 6 940
2014 Non-shift worker 47 38 7 5 3 0 0 85 8 4766
2011 Shift worker 55 35 6 3 1 0 0 90 4 1340
2011 Non-shift worker 50 38 6 4 2 0 0 88 6 6059
2008 Shift worker 47 41 7 3 2 0 0 88 5 981
2008 Non-shift worker 46 42 6 4 2 0 0 88 6 5458

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 32 18 19 15 1 0 47 35 1124
2018 Non-shift worker 22 37 18 14 8 2 0 60 22 5693
2017 Shift worker 15 31 14 22 16 1 1 47 39 638
2017 Non-shift worker 25 35 17 12 8 3 0 62 21 5052
2014 Shift worker 14 26 18 20 19 2 1 41 41 942
2014 Non-shift worker 17 32 18 17 13 2 1 50 31 4776
2011 Shift worker 16 30 16 17 19 2 0 47 37 1339
2011 Non-shift worker 21 34 16 16 12 2 0 56 28 6057
2008 Shift worker 13 33 18 19 16 1 1 46 36 982
2008 Non-shift worker 18 36 17 17 11 1 0 54 28 5454

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 37 15 13 12 1 1 59 25 1128
2018 Non-shift worker 23 32 15 14 12 2 1 57 27 5690
2017 Shift worker 21 36 11 14 16 1 1 59 30 638
2017 Non-shift worker 25 31 14 14 13 2 2 57 28 5046
2014 Shift worker 21 31 15 13 17 1 2 54 31 943
2014 Non-shift worker 15 28 16 17 20 2 3 45 39 4778
2011 Shift worker 19 32 14 15 18 1 1 52 34 1340
2011 Non-shift worker 17 29 15 17 18 2 2 48 37 6057
2008 Shift worker 19 36 14 12 15 1 2 57 28 981
2008 Non-shift worker 17 32 16 15 17 1 2 51 33 5455

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 40 16 13 10 0 0 62 23 1114
2018 Non-shift worker 31 42 12 9 5 0 0 74 14 5678
2017 Shift worker 22 43 11 16 8 0 0 65 24 636
2017 Non-shift worker 32 42 11 9 6 0 0 75 15 5041
2014 Shift worker 22 39 15 12 11 0 0 61 24 936
2014 Non-shift worker 22 43 13 13 8 0 0 65 22 4772
2011 Shift worker 23 41 13 11 11 0 0 65 22 1337
2011 Non-shift worker 31 42 10 10 6 0 0 74 16 6051

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 38 20 9 7 0 0 64 16 1111
2018 Non-shift worker 37 38 13 8 4 0 0 75 12 5674
2017 Shift worker 28 38 13 14 6 0 0 67 20 638
2017 Non-shift worker 38 36 14 7 5 0 0 74 12 5043
2014 Shift worker 25 35 19 11 9 0 0 61 21 942
2014 Non-shift worker 28 39 15 11 8 0 0 67 18 4769

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 38 22 11 6 0 0 61 17 1112
2018 Non-shift worker 31 39 15 10 5 0 0 70 15 5684
2017 Shift worker 23 42 15 11 7 0 0 66 19 637
2017 Non-shift worker 34 37 13 10 5 0 0 71 15 5042
2014 Shift worker 24 39 18 10 8 0 0 64 18 941
2014 Non-shift worker 25 37 17 12 8 0 0 62 20 4769
2011 Shift worker 32 39 16 8 5 0 0 71 13 1340
2011 Non-shift worker 33 39 14 9 4 1 1 73 13 6057

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 35 28 14 8 2 0 49 23 1126
2018 Non-shift worker 22 40 21 9 4 3 0 64 14 5707
2017 Shift worker 13 33 22 21 8 2 1 47 30 638
2017 Non-shift worker 23 41 17 10 5 3 0 67 15 5049

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 36 18 14 10 1 0 58 24 1113
2018 Non-shift worker 41 35 11 8 4 0 0 76 13 5693
2017 Shift worker 20 33 17 14 15 0 0 54 30 639
2017 Non-shift worker 43 32 10 8 6 0 1 75 14 5046
2014 Shift worker 20 30 18 16 14 0 1 50 31 939
2014 Non-shift worker 35 35 13 10 7 0 1 70 17 4770
2011 Shift worker 25 34 17 12 12 0 1 59 24 1340
2011 Non-shift worker 38 35 11 9 6 0 0 74 15 6056

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 36 14 6 3 0 2 77 9 1114
2018 Non-shift worker 30 33 20 10 7 0 1 63 17 5702
2017 Shift worker 36 37 15 5 2 0 5 77 7 638
2017 Non-shift worker 27 36 20 9 5 0 2 65 15 5058
2014 Shift worker 39 37 14 4 2 0 2 79 7 939
2014 Non-shift worker 25 35 22 10 7 0 1 60 17 4771
2011 Shift worker 34 36 19 5 3 0 3 73 8 1339
2011 Non-shift worker 23 34 23 11 7 0 1 58 19 6054
2008 Shift worker 35 39 17 5 2 0 2 75 7 982
2008 Non-shift worker 20 34 25 12 8 0 1 55 21 5458

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 26 46 28 1098
2018 Non-shift worker 23 43 34 5698
2017 Shift worker 17 46 37 638
2017 Non-shift worker 23 44 32 5059
2014 Shift worker 23 50 27 941
2014 Non-shift worker 25 42 33 4775
2011 Shift worker 23 56 20 1336
2011 Non-shift worker 24 47 29 6061

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 18 38 9 22 4 8 279
2018 Non-shift worker 23 35 24 6 7 5 1368
2017 Shift worker 18 36 14 11 5 15 131
2017 Non-shift worker 24 33 20 5 11 7 1199
2014 Shift worker 27 35 10 20 9999 8 200
2014 Non-shift worker 28 28 22 10 9999 12 1238
2011 Shift worker 34 29 12 17 9999 8 302
2011 Non-shift worker 28 30 25 7 9999 10 1492
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 42 13 6 4 1 0 77 10 1112
2018 Non-shift worker 44 41 8 4 2 0 0 86 6 5702
2017 Shift worker 34 41 13 9 2 0 0 76 12 638
2017 Non-shift worker 41 41 9 6 3 0 0 82 9 5045
2014 Shift worker 31 42 15 7 4 2 0 74 11 941
2014 Non-shift worker 35 41 13 7 4 1 0 76 11 4768
2011 Shift worker 30 42 14 7 5 1 0 73 12 1338
2011 Non-shift worker 35 44 11 6 3 1 0 80 9 6055
2008 Shift worker 37 41 12 6 2 2 0 79 8 980
2008 Non-shift worker 40 41 10 5 3 1 0 82 8 5454

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 38 24 14 8 2 0 53 23 1124
2018 Non-shift worker 21 45 18 11 4 1 0 67 15 5689
2017 Shift worker 19 30 23 18 8 1 1 50 26 638
2017 Non-shift worker 23 42 17 11 6 1 0 66 17 5056
2014 Shift worker 13 38 23 14 10 2 1 52 24 944
2014 Non-shift worker 14 38 23 15 8 2 0 53 24 4775
2011 Shift worker 15 36 23 14 10 2 0 52 25 1342
2011 Non-shift worker 16 40 20 14 7 2 0 58 22 6054

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 24 36 18 9 1 2 28 35 1104
2018 Non-shift worker 9 25 39 18 6 1 1 25 35 5687
2017 Shift worker 10 19 40 16 8 1 5 26 32 632
2017 Non-shift worker 8 25 38 17 8 1 3 26 34 5048
2014 Shift worker 10 26 35 21 6 1 1 28 37 931
2014 Non-shift worker 12 31 37 14 4 1 1 19 43 4764
2011 Shift worker 10 26 34 19 7 1 4 27 38 1328
2011 Non-shift worker 11 30 37 15 5 1 2 20 42 6035
2008 Shift worker 8 26 35 19 8 0 4 28 36 963
2008 Non-shift worker 10 30 37 15 5 1 2 21 41 5442

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 27 27 14 11 2 2 26 47 1098
2018 Non-shift worker 10 21 32 23 11 2 1 36 31 5670
2017 Shift worker 15 28 26 17 9 2 2 28 45 631
2017 Non-shift worker 10 21 31 20 12 3 3 34 33 5032
2014 Shift worker 17 25 30 15 9 2 2 25 44 933
2014 Non-shift worker 17 28 31 14 7 1 2 22 46 4762
2011 Shift worker 12 22 32 18 10 3 3 30 36 1323
2011 Non-shift worker 14 23 32 18 8 2 2 27 39 6028
2008 Shift worker 10 23 30 21 10 1 4 33 35 960
2008 Non-shift worker 12 23 32 20 9 2 2 30 37 5442

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 25 29 14 8 3 3 23 46 1101
2018 Non-shift worker 17 28 30 15 6 1 2 22 47 5672
2017 Shift worker 16 17 31 19 6 4 7 28 37 633
2017 Non-shift worker 17 27 31 13 8 2 3 22 46 5038
2014 Shift worker 22 26 25 14 7 2 3 23 51 931
2014 Non-shift worker 31 28 24 10 4 1 2 14 62 4756
2011 Shift worker 17 23 29 16 8 3 5 26 43 1324
2011 Non-shift worker 20 28 29 13 6 2 3 20 50 6030
2008 Shift worker 13 24 31 17 8 3 5 27 40 954
2008 Non-shift worker 16 27 32 15 6 2 2 23 44 5434

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 10 31 31 16 2 4 50 17 1097
2018 Non-shift worker 8 18 34 27 11 1 1 39 26 5654
2017 Shift worker 7 7 25 30 17 1 11 55 16 629
2017 Non-shift worker 7 16 34 25 14 1 3 41 24 5032
2014 Shift worker 7 11 26 34 16 2 5 53 19 930
2014 Non-shift worker 10 20 35 23 9 0 2 33 31 4750
2011 Shift worker 6 13 28 30 14 2 7 49 20 1318
2011 Non-shift worker 10 18 36 23 9 1 2 34 29 6027
2008 Shift worker 4 13 30 31 14 1 7 49 18 958
2008 Non-shift worker 8 20 36 23 10 1 2 34 29 5435

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 24 26 17 11 2 2 30 43 1099
2018 Non-shift worker 15 23 30 20 9 2 2 30 39 5683
2017 Shift worker 19 21 28 15 11 1 6 28 42 631
2017 Non-shift worker 15 22 29 17 12 2 4 31 39 5042
2014 Shift worker 21 22 25 20 8 1 2 29 45 935
2014 Non-shift worker 29 29 23 11 6 1 2 17 59 4761
2011 Shift worker 19 23 25 18 10 1 4 29 44 1326
2011 Non-shift worker 23 28 26 12 7 1 2 20 53 6032
2008 Shift worker 13 24 28 20 11 1 3 32 38 956
2008 Non-shift worker 21 28 26 15 8 1 2 23 50 5445

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 26 23 10 9 3 2 21 55 1103
2018 Non-shift worker 11 20 29 23 12 2 3 37 33 5661
2017 Shift worker 24 23 24 14 8 3 2 24 50 631
2017 Non-shift worker 10 19 28 21 13 3 5 37 32 5044
2014 Shift worker 18 23 26 18 10 2 3 29 43 929
2014 Non-shift worker 15 20 28 22 9 2 3 33 37 4762
2011 Shift worker 14 21 24 19 13 3 6 35 39 1323
2011 Non-shift worker 12 20 29 22 11 2 5 36 34 6032
2008 Shift worker 14 24 26 19 10 2 5 31 40 960
2008 Non-shift worker 13 23 27 20 11 2 4 33 38 5442

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 23 29 12 10 3 4 24 45 1097
2018 Non-shift worker 16 26 33 15 7 2 2 23 43 5683
2017 Shift worker 17 21 32 15 6 2 7 24 42 634
2017 Non-shift worker 16 24 32 14 8 3 4 23 43 5048
2014 Shift worker 19 23 30 13 8 3 4 23 45 932
2014 Non-shift worker 27 28 27 9 5 2 2 15 57 4764

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 38 12 12 7 1 0 69 19 1116
2018 Non-shift worker 41 33 9 10 6 1 0 75 17 5683
2017 Shift worker 34 34 8 12 9 1 2 69 22 637
2017 Non-shift worker 42 30 11 9 7 1 0 72 16 5052
2014 Shift worker 34 35 11 12 7 0 1 70 19 943
2014 Non-shift worker 40 32 10 10 7 1 0 73 17 4773

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 44 11 9 4 0 0 77 12 1119
2018 Non-shift worker 46 37 7 7 3 0 0 83 9 5679
2017 Shift worker 28 45 11 10 6 0 1 73 15 636
2017 Non-shift worker 43 38 8 8 3 0 0 81 11 5051
2014 Shift worker 28 45 13 9 4 0 0 74 13 943
2014 Non-shift worker 39 42 9 7 3 0 0 81 10 4774

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 46 15 7 3 1 0 75 11 1118
2018 Non-shift worker 39 41 11 5 3 1 0 82 8 5686

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 38 22 5 4 4 1 67 9 1125
2018 Non-shift worker 37 38 15 4 2 3 1 79 6 5692
2017 Shift worker 27 32 19 8 6 5 3 64 15 638
2017 Non-shift worker 36 37 16 4 2 5 2 77 6 5046
2014 Shift worker 28 36 20 6 3 6 1 68 10 944
2014 Non-shift worker 34 37 16 4 2 5 1 76 7 4767

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 40 21 8 4 2 1 65 13 1124
2018 Non-shift worker 37 42 12 5 2 2 0 81 6 5692
2017 Shift worker 26 42 15 8 5 3 1 70 14 637
2017 Non-shift worker 36 41 13 5 3 2 1 79 8 5054
2014 Shift worker 25 40 20 8 4 3 0 66 13 944
2014 Non-shift worker 33 39 15 6 3 3 0 75 9 4771
2011 Shift worker 18 37 20 10 10 3 1 58 21 1337
2011 Non-shift worker 28 41 16 7 4 3 0 71 11 6055

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 41 15 8 6 0 0 71 14 1124
2018 Non-shift worker 45 38 9 5 2 0 0 84 7 5686
2017 Shift worker 32 36 17 8 7 0 0 68 15 639
2017 Non-shift worker 44 37 10 6 3 0 0 81 9 5055
2014 Shift worker 32 38 15 10 6 0 0 70 15 945
2014 Non-shift worker 38 40 11 7 4 0 0 78 11 4773
2011 Shift worker 27 38 14 10 9 1 0 66 19 1333
2011 Non-shift worker 35 40 13 7 5 1 0 75 12 6056
2008 Shift worker 22 41 15 11 9 1 0 64 21 977
2008 Non-shift worker 32 42 13 8 5 0 0 74 13 5451

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 41 19 13 9 2 1 58 23 1119
2018 Non-shift worker 22 35 18 10 8 5 3 62 19 5687
2017 Shift worker 22 34 16 13 12 2 0 58 26 639
2017 Non-shift worker 27 31 16 10 8 5 4 63 20 5058
2014 Shift worker 24 38 15 12 8 1 1 64 21 941
2014 Non-shift worker 28 34 15 10 8 3 2 66 18 4776

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 38 16 12 7 3 0 63 20 1124
2018 Non-shift worker 31 40 13 10 4 2 1 73 14 5697
2017 Shift worker 28 37 12 8 11 2 2 67 20 638
2017 Non-shift worker 37 36 12 8 4 3 1 75 13 5045
2014 Shift worker 27 38 14 9 6 4 1 69 16 944
2014 Non-shift worker 37 39 11 7 4 2 1 78 11 4773
2011 Shift worker 27 40 14 9 6 4 1 70 15 1340
2011 Non-shift worker 37 36 11 7 4 4 1 77 12 6054
2008 Shift worker 25 37 15 10 8 4 2 65 19 979
2008 Non-shift worker 33 36 12 9 6 3 1 72 16 5456

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 38 21 12 8 1 0 59 20 1121
2018 Non-shift worker 29 41 18 8 3 1 0 71 11 5686

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 29 19 16 17 4 0 46 34 1120
2018 Non-shift worker 20 28 19 14 11 7 2 52 27 5696
2017 Shift worker 14 35 13 17 16 4 1 52 35 638
2017 Non-shift worker 20 26 17 14 12 9 2 52 29 5040
2014 Shift worker 16 28 17 18 15 6 0 47 35 944
2014 Non-shift worker 17 26 18 17 15 6 2 46 34 4776
2011 Shift worker 13 27 16 20 20 5 1 42 41 1339
2011 Non-shift worker 15 26 18 16 14 9 2 47 33 6047

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 20 80 1127
2018 Non-shift worker 13 87 5699

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 60 216
2018 Non-shift worker 49 746

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 66 213
2018 Non-shift worker 58 745

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 206
2018 Non-shift worker 9 742

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 206
2018 Non-shift worker 4 742

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 207
2018 Non-shift worker 9 743

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 207
2018 Non-shift worker 3 742

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 209
2018 Non-shift worker 40 746

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 208
2018 Non-shift worker 41 746

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 207
2018 Non-shift worker 46 746

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 40 212
2018 Non-shift worker 37 745

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 205
2018 Non-shift worker 33 744

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 68 214
2018 Non-shift worker 54 747

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 213
2018 Non-shift worker 33 745

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 205
2018 Non-shift worker 1 743

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 207
2018 Non-shift worker 9 743

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 207
2018 Non-shift worker 8 744

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 43 208
2018 Non-shift worker 44 744

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 47 209
2018 Non-shift worker 30 745

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 207
2018 Non-shift worker 13 743

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 209
2018 Non-shift worker 55 744

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 207
2018 Non-shift worker 30 745

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 205
2018 Non-shift worker 10 744

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 208
2018 Non-shift worker 13 745

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 206
2018 Non-shift worker 10 744

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 206
2018 Non-shift worker 4 744

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 207
2018 Non-shift worker 16 744

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 206
2018 Non-shift worker 11 743

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 212
2018 Non-shift worker 26 744

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 191
2018 Non-shift worker 11 714

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 188
2018 Non-shift worker 22 713

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 188
2018 Non-shift worker 8 713

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 188
2018 Non-shift worker 8 713

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 188
2018 Non-shift worker 11 713

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 189
2018 Non-shift worker 10 713

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 189
2018 Non-shift worker 11 713

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 190
2018 Non-shift worker 11 713

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 189
2018 Non-shift worker 9 713

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 191
2018 Non-shift worker 28 714

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 188
2018 Non-shift worker 6 712

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 195
2018 Non-shift worker 43 714

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 188
2018 Non-shift worker 1 713

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 63 194
2018 Non-shift worker 55 715

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 190
2018 Non-shift worker 3 713

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 189
2018 Non-shift worker 12 713

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 25 25 10 11 11 3 47 25 1111
2018 Non-shift worker 15 21 21 8 6 23 5 50 20 5696
2017 Shift worker 19 20 26 13 10 10 2 45 26 638
2017 Non-shift worker 15 20 20 8 8 22 7 49 22 5057
2014 Shift worker 14 25 22 13 11 13 2 46 28 942
2014 Non-shift worker 14 22 20 8 7 22 6 51 21 4774

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 34 20 10 8 4 1 59 19 1110
2018 Non-shift worker 29 36 17 6 4 7 1 70 11 5692
2017 Shift worker 25 27 24 11 8 4 1 55 20 636
2017 Non-shift worker 27 32 18 7 5 9 1 66 14 5051
2014 Shift worker 23 31 21 11 9 5 0 56 21 944
2014 Non-shift worker 24 33 20 8 5 9 1 64 14 4772
2011 Shift worker 26 39 17 9 6 3 0 67 15 1329
2011 Non-shift worker 30 40 15 7 3 5 0 73 11 6050

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 10 90 1118
2018 Non-shift worker 5 95 5696

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 109
2018 Non-shift worker 34 299

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 73 114
2018 Non-shift worker 71 301

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 108
2018 Non-shift worker 6 299

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 108
2018 Non-shift worker 0 299

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 108
2018 Non-shift worker 7 299

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 108
2018 Non-shift worker 8 299

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 108
2018 Non-shift worker 6 300

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 106
2018 Non-shift worker 16 302

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 106
2018 Non-shift worker 10 303

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 107
2018 Non-shift worker 8 302

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 8 106
2018 Non-shift worker 3 302

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 106
2018 Non-shift worker 23 302

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 109
2018 Non-shift worker 37 303

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 106
2018 Non-shift worker 2 302

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 108
2018 Non-shift worker 6 302

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 108
2018 Non-shift worker 17 303

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 106
2018 Non-shift worker 16 302

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 107
2018 Non-shift worker 16 304

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 111
2018 Non-shift worker 35 302

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 110
2018 Non-shift worker 18 301

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 107
2018 Non-shift worker 8 304

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 109
2018 Non-shift worker 14 304

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 107
2018 Non-shift worker 3 301

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 107
2018 Non-shift worker 5 301

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 108
2018 Non-shift worker 7 301

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 107
2018 Non-shift worker 10 301

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 52 109
2018 Non-shift worker 44 302

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 100
2018 Non-shift worker 22 288

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 100
2018 Non-shift worker 9 289

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 100
2018 Non-shift worker 11 289

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 101
2018 Non-shift worker 9 288

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 101
2018 Non-shift worker 26 289

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 100
2018 Non-shift worker 8 290

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 103
2018 Non-shift worker 42 290

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 66 104
2018 Non-shift worker 59 291

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 100
2018 Non-shift worker 12 288

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 24 28 8 5 15 2 50 16 1109
2018 Non-shift worker 17 20 24 3 2 28 5 56 8 5694
2017 Shift worker 21 22 26 7 5 16 3 52 15 638
2017 Non-shift worker 17 19 21 3 3 30 7 58 10 5055
2014 Shift worker 15 25 26 6 5 20 3 51 15 941
2014 Non-shift worker 15 20 22 4 3 31 6 54 11 4771

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 35 23 7 5 8 1 62 13 1099
2018 Non-shift worker 31 35 18 4 2 9 1 73 6 5681
2017 Shift worker 30 27 22 9 6 5 1 61 16 635
2017 Non-shift worker 30 33 16 4 3 13 2 74 7 5044
2014 Shift worker 25 32 23 7 4 9 1 62 12 942
2014 Non-shift worker 26 32 19 5 3 15 1 68 9 4765
2011 Shift worker 26 39 18 7 5 4 0 69 12 1329
2011 Non-shift worker 34 38 15 4 2 7 0 77 7 6054
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 30 15 5 6 2 0 73 11 1120
2018 Non-shift worker 57 26 10 3 3 1 0 84 6 5655
2017 Shift worker 47 25 12 8 7 0 1 73 15 637
2017 Non-shift worker 55 26 9 4 4 1 0 83 8 5055

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 35 21 18 10 4 0 50 29 1128
2018 Non-shift worker 32 43 14 6 3 2 0 76 10 5686
2017 Shift worker 11 34 22 20 10 4 0 46 31 638
2017 Non-shift worker 24 42 17 8 5 4 0 69 14 5054

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 32 23 17 11 1 0 47 29 1126
2018 Non-shift worker 23 40 17 12 6 1 0 64 18 5697
2017 Shift worker 14 34 19 18 14 0 0 49 32 637
2017 Non-shift worker 19 39 18 13 9 2 0 59 22 5051

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 12 18 20 46 1 0 15 67 1125
2018 Non-shift worker 13 21 24 18 22 0 1 35 41 5702
2017 Shift worker 3 12 17 21 46 0 0 15 67 638
2017 Non-shift worker 15 21 22 17 25 0 1 36 42 5046

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 31 26 12 6 0 0 57 17 1124
2018 Non-shift worker 15 28 29 17 11 0 0 43 28 5691
2017 Shift worker 23 33 26 11 5 0 1 57 17 635
2017 Non-shift worker 18 27 28 16 10 0 0 45 27 5054

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 31 18 7 3 1 3 71 10 1121
2018 Non-shift worker 22 31 25 12 7 1 1 54 20 5672
2017 Shift worker 35 32 17 6 3 0 7 72 10 632
2017 Non-shift worker 26 32 22 12 6 1 1 59 18 5046

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 27 18 12 14 1 1 55 26 1123
2018 Non-shift worker 18 25 25 17 13 1 1 44 31 5681
2017 Shift worker 22 23 26 13 13 0 2 47 27 635
2017 Non-shift worker 21 23 23 17 13 0 2 45 31 5051

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 27 19 7 8 1 1 66 15 1124
2018 Non-shift worker 41 28 16 7 5 1 3 71 13 5682
2017 Shift worker 36 29 17 8 8 0 2 66 17 633
2017 Non-shift worker 42 27 15 7 4 1 5 73 11 5043

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 25 24 17 14 1 1 45 31 1120
2018 Non-shift worker 25 29 23 13 9 0 1 54 22 5696
2017 Shift worker 15 29 26 15 14 0 0 44 29 634
2017 Non-shift worker 25 30 24 12 8 0 1 56 20 5029

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 34 22 11 5 1 1 61 16 1123
2018 Non-shift worker 24 37 24 10 4 1 1 62 14 5681
2017 Shift worker 23 37 21 10 9 0 1 60 19 633
2017 Non-shift worker 29 32 22 10 5 1 1 62 15 5019

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 33 21 10 8 1 1 61 18 1124
2018 Non-shift worker 20 35 26 12 6 0 1 55 18 5681
2017 Shift worker 25 35 20 12 5 2 2 62 18 634
2017 Non-shift worker 22 33 24 13 5 1 1 56 19 5023

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 33 20 7 4 1 1 68 12 1123
2018 Non-shift worker 25 35 22 11 6 0 1 61 17 5679
2017 Shift worker 32 35 17 10 4 0 1 69 14 632
2017 Non-shift worker 28 32 21 12 6 1 1 61 18 5025

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 34 18 7 4 1 1 70 12 1125
2018 Non-shift worker 28 32 23 11 5 0 1 60 16 5660
2017 Shift worker 34 34 19 9 4 1 1 68 13 631
2017 Non-shift worker 31 31 22 9 5 1 1 64 14 5015

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 30 19 7 5 0 1 69 11 1125
2018 Non-shift worker 52 26 13 5 3 0 1 79 9 5668
2017 Shift worker 37 28 19 7 8 0 1 65 16 637
2017 Non-shift worker 55 24 12 5 3 0 1 80 8 5053

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 24 9 3 2 3 4 85 6 1109
2018 Non-shift worker 72 15 5 2 1 1 4 91 3 5669

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 59 20 11 5 3 0 2 81 8 1124
2018 Non-shift worker 71 14 6 3 3 1 2 88 6 5668
2017 Shift worker 66 15 8 5 3 1 1 83 8 636
2017 Non-shift worker 72 14 6 4 2 1 2 88 6 5049

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 34 16 5 3 0 1 75 8 1125
2018 Non-shift worker 52 29 12 4 2 0 1 81 6 5703
2017 Shift worker 40 38 14 5 2 0 1 79 7 637
2017 Non-shift worker 54 28 11 4 2 0 1 83 6 5050

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 27 16 7 5 1 1 72 12 1124
2018 Non-shift worker 55 23 10 6 4 0 1 79 10 5687
2017 Shift worker 46 27 14 7 4 0 1 74 12 637
2017 Non-shift worker 59 21 10 5 4 0 1 81 9 5051

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 21 9 3 1 1 14 85 5 1120
2018 Non-shift worker 53 15 7 2 1 0 22 87 4 5669
2017 Shift worker 51 22 8 1 1 0 15 87 3 636
2017 Non-shift worker 54 15 7 2 1 1 21 88 4 5045

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 28 9 3 2 1 3 86 4 1122
2018 Non-shift worker 62 22 8 2 1 0 4 88 3 5683
2017 Shift worker 55 30 8 1 0 0 6 90 1 636
2017 Non-shift worker 65 20 7 2 1 0 5 90 3 5012

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 21 7 6 6 1 2 81 12 1124
2018 Non-shift worker 66 14 7 4 5 0 3 83 10 5699
2017 Shift worker 55 23 9 4 5 0 4 81 9 635
2017 Non-shift worker 64 16 8 5 4 0 3 82 10 5053

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 32 15 4 2 0 1 79 6 1122
2018 Non-shift worker 47 31 14 4 2 0 1 79 6 5685
2017 Shift worker 44 31 20 2 1 0 1 76 4 637
2017 Non-shift worker 49 31 12 4 2 0 2 82 6 5045

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 34 35 13 5 0 0 47 18 1129
2018 Non-shift worker 12 33 36 14 4 0 0 45 19 5713
2017 Shift worker 15 26 35 16 8 0 0 41 24 639
2017 Non-shift worker 12 30 38 14 6 0 0 42 20 5062

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 13 37 27 14 1 1 41 22 1118
2018 Non-shift worker 9 18 39 23 10 0 0 33 27 5670
2017 Shift worker 6 16 41 21 14 0 2 36 22 637
2017 Non-shift worker 7 19 41 22 11 0 0 33 26 5041
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 16 24 21 27 2 0 9 91 1121
2018 Non-shift worker 18 26 26 15 13 2 1 18 82 5704
2017 Shift worker 4 17 24 23 31 1 0 4 96 639
2017 Non-shift worker 20 24 23 15 15 3 0 21 79 5057

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 970
2018 Non-shift worker 28 4506
2017 Shift worker 43 584
2017 Non-shift worker 26 3797

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 56 981
2018 Non-shift worker 42 4509
2017 Shift worker 50 584
2017 Non-shift worker 38 3797

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 961
2018 Non-shift worker 25 4503
2017 Shift worker 20 584
2017 Non-shift worker 17 3797

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 82 991
2018 Non-shift worker 51 4518
2017 Shift worker 87 584
2017 Non-shift worker 59 3797

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 946
2018 Non-shift worker 6 4500
2017 Shift worker 5 584
2017 Non-shift worker 5 3797

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 964
2018 Non-shift worker 35 4508

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 963
2018 Non-shift worker 37 4505
2017 Shift worker 28 584
2017 Non-shift worker 37 3797

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 1 20 17 16 6 40 928
2018 Non-shift worker 3 32 20 13 6 26 4361
2017 Shift worker 1 25 19 16 8 32 571
2017 Non-shift worker 4 39 18 12 5 21 3721

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 20 80 997
2018 Non-shift worker 25 75 4502

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 17 16 16 19 3 5 44 38 1121
2018 Non-shift worker 37 19 16 10 10 1 7 61 21 5706

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 21 19 21 28 1 2 29 52 1011
2018 Non-shift worker 11 24 19 20 21 2 4 37 43 4503
2017 Shift worker 8 20 14 24 30 1 3 30 55 587
2017 Non-shift worker 11 22 16 20 22 2 7 36 46 3812

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 13 15 19 46 2 2 18 67 1011
2018 Non-shift worker 4 12 15 22 41 2 3 17 67 4508
2017 Shift worker 4 11 10 23 48 1 3 16 74 588
2017 Non-shift worker 3 9 12 18 49 3 6 13 74 3812
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