2017 Public Service Employee Annual Survey Results for Administrative Tribunals Support Service of Canada by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 17 8 8 8 8 0 72 19 12
2017 Communications or public affairs 54 25 13 4 0 4 0 82 4 22
2017 Legal services 27 39 11 4 6 13 0 76 12 48
2017 Administration and operations 47 28 9 8 3 4 1 79 12 108
2017 Human resources 56 25 11 7 0 0 0 81 7 27
2017 Financial management 65 14 10 0 0 10 0 89 0 20
2017 Information technology 65 17 11 0 3 4 0 85 3 28
2017 Project management 19 46 9 9 0 17 0 78 11 11
2017 None of the above 33 29 19 4 0 15 0 72 5 25

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 24 17 0 8 0 0 75 8 12
2017 Communications or public affairs 53 30 13 0 4 0 0 83 4 22
2017 Legal services 43 29 8 11 9 0 0 72 19 48
2017 Administration and operations 50 30 9 9 3 0 0 80 12 111
2017 Human resources 67 19 7 7 0 0 0 85 7 27
2017 Financial management 70 10 5 11 5 0 0 80 15 20
2017 Information technology 49 38 3 7 3 0 0 86 10 28
2017 Project management 41 59 0 0 0 0 0 100 0 10
2017 None of the above 48 45 0 0 4 0 4 96 4 25

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 8 17 17 8 0 0 58 25 12
2017 Communications or public affairs 61 9 25 4 0 0 0 70 4 22
2017 Legal services 44 37 2 6 10 0 0 81 17 48
2017 Administration and operations 35 38 9 9 8 0 0 73 18 111
2017 Human resources 41 36 11 8 4 0 0 77 11 27
2017 Financial management 50 30 11 5 5 0 0 80 9 20
2017 Information technology 59 24 13 0 3 0 0 83 3 28
2017 Project management 65 26 0 9 0 0 0 91 9 11
2017 None of the above 66 11 15 4 4 0 0 77 8 25

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 17 8 34 8 0 0 49 42 12
2017 Communications or public affairs 57 13 13 13 0 4 0 74 13 22
2017 Legal services 37 36 10 6 10 0 0 73 17 48
2017 Administration and operations 29 35 13 13 8 2 0 65 22 111
2017 Human resources 30 43 11 11 0 4 0 76 12 27
2017 Financial management 40 46 0 14 0 0 0 86 14 20
2017 Information technology 55 25 10 0 7 3 0 83 7 28
2017 Project management 37 54 0 9 0 0 0 91 9 11
2017 None of the above 44 34 0 7 8 7 0 84 16 25

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 83 0 0 8 8 0 0 83 17 12
2017 Communications or public affairs 52 31 8 0 4 4 0 87 4 22
2017 Legal services 60 19 4 6 11 0 0 79 17 48
2017 Administration and operations 53 29 9 4 5 0 0 81 9 111
2017 Human resources 56 37 0 4 4 0 0 93 7 27
2017 Financial management 75 5 15 5 0 0 0 80 5 20
2017 Information technology 58 28 11 0 3 0 0 86 3 28
2017 Project management 54 28 19 0 0 0 0 81 0 11
2017 None of the above 68 22 3 0 0 0 7 96 0 25

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 25 0 17 8 0 0 75 25 12
2017 Communications or public affairs 44 31 17 4 4 0 0 75 8 22
2017 Legal services 41 31 2 13 13 0 0 72 26 48
2017 Administration and operations 39 36 5 9 10 0 0 76 19 111
2017 Human resources 39 34 20 8 0 0 0 73 8 26
2017 Financial management 40 45 5 5 5 0 0 85 10 20
2017 Information technology 38 38 17 0 7 0 0 77 7 28
2017 Project management 38 18 17 18 9 0 0 56 27 11
2017 None of the above 52 21 12 4 7 0 4 76 12 25

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 19 0 9 9 0 0 81 19 11
2017 Communications or public affairs 43 57 0 0 0 0 0 100 0 22
2017 Legal services 54 25 4 9 8 0 0 79 17 48
2017 Administration and operations 44 37 6 8 4 0 0 82 13 112
2017 Human resources 41 40 8 11 0 0 0 81 11 27
2017 Financial management 50 40 11 0 0 0 0 89 0 20
2017 Information technology 56 27 7 10 0 0 0 83 10 28
2017 Project management 38 44 18 0 0 0 0 82 0 11
2017 None of the above 57 29 3 4 7 0 0 85 11 25
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 8 8 8 17 0 0 66 25 12
2017 Communications or public affairs 65 22 9 4 0 0 0 87 4 22
2017 Legal services 60 12 6 11 10 0 0 73 21 48
2017 Administration and operations 61 23 7 4 5 0 0 84 9 111
2017 Human resources 48 33 4 15 0 0 0 81 15 27
2017 Financial management 70 20 10 0 0 0 0 90 0 20
2017 Information technology 58 28 4 3 7 0 0 86 10 28
2017 Project management 63 28 9 0 0 0 0 91 0 11
2017 None of the above 70 19 0 8 3 0 0 89 11 25

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 75 8 0 8 8 0 0 83 17 12
2017 Communications or public affairs 61 21 14 4 0 0 0 82 4 22
2017 Legal services 62 17 6 4 8 2 0 81 13 48
2017 Administration and operations 61 20 9 3 5 3 0 83 8 107
2017 Human resources 59 22 11 7 0 0 0 81 7 27
2017 Financial management 70 20 11 0 0 0 0 89 0 20
2017 Information technology 60 14 15 7 0 4 0 77 7 27
2017 Project management 82 18 0 0 0 0 0 100 0 11
2017 None of the above 59 33 0 0 7 0 0 93 7 25

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 17 17 0 8 0 0 75 8 12
2017 Communications or public affairs 48 22 17 13 0 0 0 70 13 22
2017 Legal services 35 27 6 19 13 0 0 62 32 48
2017 Administration and operations 44 26 10 12 8 1 0 70 19 111
2017 Human resources 37 33 11 15 4 0 0 70 19 27
2017 Financial management 40 35 5 10 10 0 0 75 20 20
2017 Information technology 49 31 3 6 7 4 0 83 14 28
2017 Project management 28 36 9 26 0 0 0 64 26 11
2017 None of the above 49 32 8 4 7 0 0 81 11 25

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 41 8 8 0 0 0 83 8 12
2017 Communications or public affairs 49 22 25 0 0 4 0 74 0 22
2017 Legal services 29 34 21 8 8 0 0 62 17 48
2017 Administration and operations 37 40 15 5 3 1 0 77 8 112
2017 Human resources 27 55 14 0 0 4 0 85 0 27
2017 Financial management 26 49 15 10 0 0 0 75 10 20
2017 Information technology 38 31 16 0 7 7 0 75 7 28
2017 Project management 19 19 45 9 0 8 0 41 10 11
2017 None of the above 30 37 11 3 0 18 0 82 4 25

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 33 25 8 0 0 0 67 8 12
2017 Communications or public affairs 21 39 27 13 0 0 0 60 13 22
2017 Legal services 6 19 47 24 4 0 0 25 28 48
2017 Administration and operations 12 26 39 13 10 0 0 38 23 111
2017 Human resources 7 18 49 22 4 0 0 26 26 27
2017 Financial management 10 35 35 15 5 0 0 45 20 20
2017 Information technology 10 21 31 34 3 0 0 31 38 28
2017 Project management 10 39 20 10 21 0 0 49 31 10
2017 None of the above 22 15 44 15 4 0 0 37 19 25

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 17 25 16 42 0 0 58 17 12
2017 Communications or public affairs 0 13 26 30 31 0 0 61 13 22
2017 Legal services 4 15 42 23 15 0 0 39 19 47
2017 Administration and operations 8 13 35 25 17 0 2 43 22 110
2017 Human resources 7 33 40 15 4 0 0 19 41 27
2017 Financial management 5 15 35 25 20 0 0 45 20 20
2017 Information technology 7 22 26 21 25 0 0 46 29 27
2017 Project management 9 9 37 18 27 0 0 44 19 11
2017 None of the above 4 3 30 33 31 0 0 63 7 25
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 21 79 48
2017 Administration and operations 21 79 111
2017 Human resources 23 77 27

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 52 25

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 56 25

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Legal services 0 10

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Legal services 0 10
2017 Administration and operations 0 25

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 0 25

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Legal services 0 10
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 5 95 111