2017 Public Service Employee Annual Survey Results for Canada Border Services Agency by Question 25. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 36 13 4 3 3 0 80 7 718
2017 3 to 10 years in current department or agency 28 35 17 10 6 4 1 65 17 2735
2017 11 to 20 years in current department or agency 26 36 17 9 8 4 1 65 17 1882
2017 More than 20 years in current department or agency 33 37 13 8 7 2 0 71 15 880
2014 Less than 3 years in current department or agency 42 32 12 4 2 6 1 80 7 1251
2014 3 to 10 years in current department or agency 30 33 19 5 6 5 1 67 12 4594
2014 11 to 20 years in current department or agency 29 34 18 7 7 5 1 66 14 1974
2014 More than 20 years in current department or agency 28 34 20 6 7 4 1 65 13 1370

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 39 10 8 4 0 0 78 12 714
2017 3 to 10 years in current department or agency 18 38 14 17 14 0 0 56 30 2731
2017 11 to 20 years in current department or agency 14 35 14 19 19 0 0 49 37 1872
2017 More than 20 years in current department or agency 14 40 11 15 20 0 0 54 35 879
2014 Less than 3 years in current department or agency 47 34 9 6 4 1 0 82 9 1250
2014 3 to 10 years in current department or agency 28 37 15 11 9 0 0 65 20 4597
2014 11 to 20 years in current department or agency 23 34 16 14 12 0 0 57 26 1972
2014 More than 20 years in current department or agency 22 36 15 13 14 0 0 58 27 1374

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 30 35 15 13 7 0 0 65 19 714
2017 3 to 10 years in current department or agency 16 32 16 19 17 0 0 47 36 2729
2017 11 to 20 years in current department or agency 14 30 18 19 19 0 0 44 38 1879
2017 More than 20 years in current department or agency 16 34 15 16 18 0 0 51 34 881
2014 Less than 3 years in current department or agency 29 35 16 12 7 1 0 65 19 1249
2014 3 to 10 years in current department or agency 17 31 18 16 17 0 0 49 33 4597
2014 11 to 20 years in current department or agency 17 30 16 17 20 0 0 47 37 1971
2014 More than 20 years in current department or agency 18 30 16 17 18 0 0 49 35 1374

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 23 35 18 15 8 1 1 59 23 713
2017 3 to 10 years in current department or agency 11 29 17 23 19 1 0 40 43 2734
2017 11 to 20 years in current department or agency 9 28 17 23 21 1 0 38 45 1878
2017 More than 20 years in current department or agency 12 31 19 17 21 1 0 43 38 880

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 39 30 14 9 7 1 1 70 16 715
2017 3 to 10 years in current department or agency 21 32 15 15 16 0 0 54 31 2736
2017 11 to 20 years in current department or agency 19 28 15 16 20 1 0 48 37 1880
2017 More than 20 years in current department or agency 21 32 13 16 17 0 1 53 34 882
2014 Less than 3 years in current department or agency 37 34 12 8 7 0 1 73 15 1249
2014 3 to 10 years in current department or agency 24 31 15 14 15 0 0 55 29 4596
2014 11 to 20 years in current department or agency 20 30 15 17 17 0 1 51 35 1974
2014 More than 20 years in current department or agency 23 33 14 15 15 0 1 56 30 1372

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 29 38 14 9 9 0 0 68 18 714
2017 3 to 10 years in current department or agency 10 30 17 21 22 0 0 40 43 2739
2017 11 to 20 years in current department or agency 9 27 15 22 26 0 0 36 48 1883
2017 More than 20 years in current department or agency 10 32 13 20 26 0 0 42 46 883
2014 Less than 3 years in current department or agency 30 36 14 12 7 0 0 66 20 1251
2014 3 to 10 years in current department or agency 14 31 19 19 16 0 0 46 35 4596
2014 11 to 20 years in current department or agency 12 28 18 21 20 0 0 40 41 1974
2014 More than 20 years in current department or agency 13 30 17 19 20 0 0 43 39 1372

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 38 10 8 3 0 0 79 11 715
2017 3 to 10 years in current department or agency 24 42 15 11 8 0 0 66 19 2743
2017 11 to 20 years in current department or agency 26 41 14 12 8 0 0 67 19 1887
2017 More than 20 years in current department or agency 27 41 13 10 8 0 0 69 19 883
2014 Less than 3 years in current department or agency 46 34 11 5 4 0 0 80 9 1250
2014 3 to 10 years in current department or agency 30 42 14 7 6 0 0 73 14 4598
2014 11 to 20 years in current department or agency 32 39 15 8 5 0 0 72 13 1975
2014 More than 20 years in current department or agency 33 39 13 8 7 0 0 73 14 1373
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 27 6 6 6 0 0 82 12 718
2017 3 to 10 years in current department or agency 39 30 10 10 11 0 0 69 20 2745
2017 11 to 20 years in current department or agency 36 30 10 12 11 0 0 67 23 1885
2017 More than 20 years in current department or agency 39 31 8 10 12 0 0 70 22 886

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 55 24 10 5 5 1 0 79 11 716
2017 3 to 10 years in current department or agency 40 29 13 8 10 1 0 69 18 2741
2017 11 to 20 years in current department or agency 38 28 13 9 11 1 0 67 20 1885
2017 More than 20 years in current department or agency 40 27 12 9 11 0 0 67 21 885

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 28 33 15 13 10 0 0 62 24 718
2017 3 to 10 years in current department or agency 15 25 15 20 25 0 0 40 45 2738
2017 11 to 20 years in current department or agency 13 24 15 20 28 0 0 37 48 1884
2017 More than 20 years in current department or agency 14 28 13 20 24 0 0 42 44 883

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 33 33 18 10 4 1 0 68 14 715
2017 3 to 10 years in current department or agency 17 36 21 13 11 1 0 54 25 2738
2017 11 to 20 years in current department or agency 17 36 20 13 12 1 0 53 26 1878
2017 More than 20 years in current department or agency 22 39 16 12 10 0 0 61 23 882

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 27 41 17 6 1 1 35 23 706
2017 3 to 10 years in current department or agency 3 19 40 23 14 0 0 22 37 2722
2017 11 to 20 years in current department or agency 2 14 40 27 17 0 0 16 44 1861
2017 More than 20 years in current department or agency 3 13 38 26 19 0 0 16 46 867

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 16 36 26 13 0 0 39 24 712
2017 3 to 10 years in current department or agency 13 25 39 17 5 0 0 22 38 2721
2017 11 to 20 years in current department or agency 15 29 38 14 3 0 0 17 45 1865
2017 More than 20 years in current department or agency 15 28 38 13 5 0 0 18 43 874
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 17 83 712
2017 3 to 10 years in current department or agency 29 71 2727
2017 11 to 20 years in current department or agency 31 69 1868
2017 More than 20 years in current department or agency 31 69 881
2014 Less than 3 years in current department or agency 17 83 1248
2014 3 to 10 years in current department or agency 24 76 4589
2014 11 to 20 years in current department or agency 25 75 1971
2014 More than 20 years in current department or agency 23 77 1372

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 70 127
2017 3 to 10 years in current department or agency 56 774
2017 11 to 20 years in current department or agency 53 581
2017 More than 20 years in current department or agency 44 266
2014 Less than 3 years in current department or agency 56 207
2014 3 to 10 years in current department or agency 54 1077
2014 11 to 20 years in current department or agency 50 492
2014 More than 20 years in current department or agency 47 315

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 54 127
2017 3 to 10 years in current department or agency 67 774
2017 11 to 20 years in current department or agency 73 581
2017 More than 20 years in current department or agency 72 266
2014 Less than 3 years in current department or agency 58 207
2014 3 to 10 years in current department or agency 67 1077
2014 11 to 20 years in current department or agency 69 492
2014 More than 20 years in current department or agency 66 315

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in current department or agency 5 774
2017 11 to 20 years in current department or agency 8 581
2017 More than 20 years in current department or agency 14 266
2014 Less than 3 years in current department or agency 3 207
2014 3 to 10 years in current department or agency 6 1077
2014 11 to 20 years in current department or agency 9 492
2014 More than 20 years in current department or agency 10 315

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 127
2017 3 to 10 years in current department or agency 6 774
2017 11 to 20 years in current department or agency 7 581
2017 More than 20 years in current department or agency 2 266
2014 Less than 3 years in current department or agency 3 207
2014 3 to 10 years in current department or agency 7 1077
2014 11 to 20 years in current department or agency 6 492
2014 More than 20 years in current department or agency 4 315

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in current department or agency 3 774
2017 11 to 20 years in current department or agency 5 581
2014 Less than 3 years in current department or agency 8 207
2014 3 to 10 years in current department or agency 2 1077
2014 11 to 20 years in current department or agency 4 492

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 23 127
2017 3 to 10 years in current department or agency 16 774
2017 11 to 20 years in current department or agency 20 581
2017 More than 20 years in current department or agency 14 266
2014 Less than 3 years in current department or agency 12 207
2014 3 to 10 years in current department or agency 19 1077
2014 11 to 20 years in current department or agency 23 492
2014 More than 20 years in current department or agency 13 315

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in current department or agency 3 774
2017 11 to 20 years in current department or agency 2 581
2017 More than 20 years in current department or agency 2 266
2014 Less than 3 years in current department or agency 3 207
2014 3 to 10 years in current department or agency 3 1077
2014 11 to 20 years in current department or agency 4 492
2014 More than 20 years in current department or agency 4 315
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 10 90 716
2017 3 to 10 years in current department or agency 19 81 2734
2017 11 to 20 years in current department or agency 21 79 1877
2017 More than 20 years in current department or agency 17 83 879
2014 Less than 3 years in current department or agency 8 92 1250
2014 3 to 10 years in current department or agency 12 88 4584
2014 11 to 20 years in current department or agency 14 86 1973
2014 More than 20 years in current department or agency 13 87 1371

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 48 76
2017 3 to 10 years in current department or agency 36 508
2017 11 to 20 years in current department or agency 38 399
2017 More than 20 years in current department or agency 29 145
2014 Less than 3 years in current department or agency 41 91
2014 3 to 10 years in current department or agency 34 554
2014 11 to 20 years in current department or agency 31 274
2014 More than 20 years in current department or agency 29 179

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 63 76
2017 3 to 10 years in current department or agency 82 508
2017 11 to 20 years in current department or agency 85 399
2017 More than 20 years in current department or agency 89 145
2014 Less than 3 years in current department or agency 73 91
2014 3 to 10 years in current department or agency 83 554
2014 11 to 20 years in current department or agency 87 274
2014 More than 20 years in current department or agency 84 179

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in current department or agency 4 508
2017 11 to 20 years in current department or agency 4 399
2014 3 to 10 years in current department or agency 3 554
2014 11 to 20 years in current department or agency 3 274

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in current department or agency 4 508
2017 11 to 20 years in current department or agency 4 399
2014 3 to 10 years in current department or agency 3 554
2014 11 to 20 years in current department or agency 4 274

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in current department or agency 5 508
2017 11 to 20 years in current department or agency 5 399
2014 Less than 3 years in current department or agency 7 91
2014 3 to 10 years in current department or agency 6 554
2014 11 to 20 years in current department or agency 4 274

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 25 76
2017 3 to 10 years in current department or agency 14 508
2017 11 to 20 years in current department or agency 16 399
2017 More than 20 years in current department or agency 11 145
2014 Less than 3 years in current department or agency 11 91
2014 3 to 10 years in current department or agency 14 554
2014 11 to 20 years in current department or agency 14 274
2014 More than 20 years in current department or agency 10 179

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 76
2017 3 to 10 years in current department or agency 7 508
2017 11 to 20 years in current department or agency 5 399
2017 More than 20 years in current department or agency 7 145
2014 Less than 3 years in current department or agency 9 91
2014 3 to 10 years in current department or agency 8 554
2014 11 to 20 years in current department or agency 7 274
2014 More than 20 years in current department or agency 14 179