2017 Public Service Employee Annual Survey Results for Canada Border Services Agency by Question 27. What is your first official language?

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 30 35 16 9 7 3 0 67 16 4647
2017 First Offical Language - French 29 38 16 7 5 4 1 71 13 1525
2014 First Offical Language - English 32 31 19 6 6 5 1 67 13 6841
2014 First Offical Language - French 28 39 18 6 3 5 1 71 10 2420

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 18 36 12 17 17 0 0 54 34 4632
2017 First Offical Language - French 23 43 14 12 9 0 0 66 21 1521
2014 First Offical Language - English 28 34 14 12 12 0 0 62 24 6848
2014 First Offical Language - French 30 42 15 7 5 0 0 72 13 2418
2011 First Offical Language - English 27 37 15 11 11 0 0 64 21 7494
2011 First Offical Language - French 27 44 16 7 5 0 0 72 12 2508
2008 First Offical Language - English 26 36 13 12 12 0 0 62 24 6441
2008 First Offical Language - French 26 43 16 9 5 0 0 69 14 2228

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 17 31 16 18 18 0 0 48 36 4639
2017 First Offical Language - French 18 36 19 16 11 0 0 54 27 1521
2014 First Offical Language - English 18 31 16 16 19 0 0 49 35 6847
2014 First Offical Language - French 20 33 21 14 11 0 0 54 25 2417

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 11 28 17 22 21 1 0 40 43 4643
2017 First Offical Language - French 14 35 20 18 12 1 0 49 31 1519

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 22 30 14 16 18 0 0 52 34 4652
2017 First Offical Language - French 27 33 16 12 11 0 1 61 23 1519
2014 First Offical Language - English 24 31 13 15 16 0 0 55 31 6847
2014 First Offical Language - French 25 34 18 12 10 0 1 60 22 2417
2011 First Offical Language - English 28 34 12 13 13 0 0 62 26 7524
2011 First Offical Language - French 29 36 16 10 7 1 2 66 17 2517

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 12 29 14 20 25 0 0 40 46 4651
2017 First Offical Language - French 14 36 19 17 14 0 0 50 31 1525
2014 First Offical Language - English 15 30 16 20 19 0 0 45 39 6846
2014 First Offical Language - French 16 35 23 15 10 0 0 51 26 2420
2011 First Offical Language - English 19 34 17 16 14 0 0 53 30 7510
2011 First Offical Language - French 18 40 22 13 7 0 0 58 20 2513
2008 First Offical Language - English 20 36 15 16 13 0 0 56 29 6441
2008 First Offical Language - French 19 43 21 12 5 0 0 62 17 2228

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 26 40 13 12 8 0 0 67 20 4660
2017 First Offical Language - French 28 44 14 9 5 0 0 72 14 1525
2014 First Offical Language - English 34 39 13 8 7 0 0 73 14 6850
2014 First Offical Language - French 32 44 14 6 4 0 0 76 10 2419
2011 First Offical Language - English 37 41 10 7 4 0 0 78 12 7526
2011 First Offical Language - French 38 43 11 6 2 0 0 81 9 2520
2008 First Offical Language - English 39 42 8 6 4 0 0 81 11 6437
2008 First Offical Language - French 37 48 9 4 2 0 0 85 6 2228
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 39 30 9 11 11 0 0 69 22 4663
2017 First Offical Language - French 45 29 10 8 7 0 0 75 15 1527

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 40 28 12 9 10 1 0 69 19 4658
2017 First Offical Language - French 44 27 14 7 7 1 0 72 15 1526

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 15 25 14 19 27 0 0 39 46 4653
2017 First Offical Language - French 20 32 15 18 15 0 0 52 33 1526

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 19 35 19 14 12 1 0 55 26 4643
2017 First Offical Language - French 23 39 21 10 7 1 0 62 17 1526

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 3 17 40 24 15 0 0 20 40 4607
2017 First Offical Language - French 4 20 40 23 13 0 0 24 36 1508

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First Offical Language - English 15 27 38 15 5 0 0 20 42 4617
2017 First Offical Language - French 10 20 41 20 9 0 0 29 30 1511
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First Offical Language - English 30 70 4632
2017 First Offical Language - French 22 78 1513
2014 First Offical Language - English 24 76 6831
2014 First Offical Language - French 21 79 2419

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 54 1404
2017 First Offical Language - French 56 338
2014 First Offical Language - English 52 1611
2014 First Offical Language - French 52 501

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 71 1404
2017 First Offical Language - French 60 338
2014 First Offical Language - English 68 1611
2014 First Offical Language - French 63 501

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 7 1404
2017 First Offical Language - French 10 338
2014 First Offical Language - English 7 1611
2014 First Offical Language - French 7 501

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 6 1404
2017 First Offical Language - French 4 338
2014 First Offical Language - English 7 1611
2014 First Offical Language - French 3 501

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 3 1404
2017 First Offical Language - French 3 338
2014 First Offical Language - English 3 1611
2014 First Offical Language - French 3 501

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 19 1404
2017 First Offical Language - French 10 338
2014 First Offical Language - English 22 1611
2014 First Offical Language - French 7 501

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 3 1404
2017 First Offical Language - French 2 338
2014 First Offical Language - English 4 1611
2014 First Offical Language - French 4 501
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First Offical Language - English 19 81 4637
2017 First Offical Language - French 16 84 1527
2014 First Offical Language - English 13 87 6832
2014 First Offical Language - French 10 90 2418

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 36 881
2017 First Offical Language - French 38 241
2014 First Offical Language - English 33 877
2014 First Offical Language - French 35 233

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 81 881
2017 First Offical Language - French 86 241
2014 First Offical Language - English 84 877
2014 First Offical Language - French 80 233

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 4 881
2017 First Offical Language - French 2 241
2014 First Offical Language - English 2 877
2014 First Offical Language - French 3 233

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 5 881
2014 First Offical Language - English 3 877
2014 First Offical Language - French 3 233

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 5 881
2017 First Offical Language - French 4 241
2014 First Offical Language - English 5 877
2014 First Offical Language - French 5 233

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 17 881
2017 First Offical Language - French 8 241
2014 First Offical Language - English 15 877
2014 First Offical Language - French 7 233

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 First Offical Language - English 6 881
2017 First Offical Language - French 6 241
2014 First Offical Language - English 9 877
2014 First Offical Language - French 10 233