2017 Public Service Employee Annual Survey Results for Canada Border Services Agency by Question 24. In total, how many years have you been working in the federal public service?

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 45 32 13 4 3 3 0 79 7 311
2017 3 to 10 years in the federal public service 29 34 16 10 6 4 1 66 17 2035
2017 11 to 20 years in the federal public service 26 37 17 8 8 4 1 66 17 2387
2017 More than 20 years in the federal public service 33 36 15 7 6 3 0 71 14 1487
2014 Less than 3 years in the federal public service 48 31 11 3 2 3 1 83 6 558
2014 3 to 10 years in the federal public service 31 33 19 5 6 5 1 68 12 3645
2014 11 to 20 years in the federal public service 30 33 19 7 6 5 1 67 14 2669
2014 More than 20 years in the federal public service 29 34 19 6 6 5 1 67 12 2257

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 43 39 9 7 3 0 0 81 10 311
2017 3 to 10 years in the federal public service 20 38 13 15 13 0 0 58 29 2032
2017 11 to 20 years in the federal public service 15 36 13 18 17 0 0 52 35 2373
2017 More than 20 years in the federal public service 17 38 13 16 17 0 0 55 33 1485
2014 Less than 3 years in the federal public service 54 33 6 4 2 1 0 88 6 559
2014 3 to 10 years in the federal public service 29 37 13 11 9 0 0 67 20 3645
2014 11 to 20 years in the federal public service 25 34 16 13 12 0 0 59 25 2668
2014 More than 20 years in the federal public service 25 36 15 12 12 0 0 61 23 2261
2011 Less than 3 years in the federal public service 50 35 8 4 3 1 0 85 7 964
2011 3 to 10 years in the federal public service 25 39 16 10 9 0 0 64 20 4263
2011 11 to 20 years in the federal public service 23 40 15 10 12 0 0 63 22 2122
2011 More than 20 years in the federal public service 26 38 15 11 10 0 0 64 21 2616
2008 Less than 3 years in the federal public service 41 39 11 6 3 1 0 81 9 1434
2008 3 to 10 years in the federal public service 24 37 16 12 11 0 0 61 23 2985
2008 11 to 20 years in the federal public service 21 38 15 14 13 0 0 59 27 1953
2008 More than 20 years in the federal public service 22 39 13 12 13 0 0 62 25 2242

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 29 36 14 14 7 0 1 65 21 309
2017 3 to 10 years in the federal public service 16 30 17 18 17 0 0 47 36 2030
2017 11 to 20 years in the federal public service 14 32 17 19 18 0 0 46 37 2384
2017 More than 20 years in the federal public service 18 34 16 16 15 0 0 53 31 1485
2014 Less than 3 years in the federal public service 28 37 16 12 5 1 0 66 17 558
2014 3 to 10 years in the federal public service 17 31 19 16 18 0 0 48 33 3647
2014 11 to 20 years in the federal public service 19 32 16 15 18 0 0 51 34 2669
2014 More than 20 years in the federal public service 20 31 16 16 16 0 0 51 32 2258

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 23 32 18 17 8 2 0 56 25 310
2017 3 to 10 years in the federal public service 11 30 16 23 20 1 0 41 43 2034
2017 11 to 20 years in the federal public service 10 29 17 22 20 1 0 40 43 2378
2017 More than 20 years in the federal public service 13 30 19 19 18 1 0 44 37 1488

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 40 27 16 7 7 1 1 69 15 310
2017 3 to 10 years in the federal public service 22 32 15 15 16 0 0 54 32 2034
2017 11 to 20 years in the federal public service 21 29 15 15 18 1 0 51 34 2386
2017 More than 20 years in the federal public service 22 32 14 15 16 0 1 55 31 1488
2014 Less than 3 years in the federal public service 39 32 13 9 6 1 1 72 15 557
2014 3 to 10 years in the federal public service 24 30 15 14 15 0 0 55 30 3644
2014 11 to 20 years in the federal public service 22 31 14 16 16 0 0 54 32 2673
2014 More than 20 years in the federal public service 25 33 14 14 13 0 1 59 27 2257
2011 Less than 3 years in the federal public service 38 35 14 6 5 1 1 75 11 967
2011 3 to 10 years in the federal public service 25 34 14 14 13 1 0 59 27 4275
2011 11 to 20 years in the federal public service 27 34 12 13 13 0 0 61 26 2126
2011 More than 20 years in the federal public service 31 35 12 11 10 0 1 67 21 2632

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 34 39 13 6 7 0 0 73 13 311
2017 3 to 10 years in the federal public service 11 30 16 21 22 0 0 42 42 2040
2017 11 to 20 years in the federal public service 9 29 16 21 24 0 0 38 46 2384
2017 More than 20 years in the federal public service 12 30 14 19 24 0 0 42 43 1489
2014 Less than 3 years in the federal public service 39 36 12 8 4 0 0 76 12 558
2014 3 to 10 years in the federal public service 15 32 19 19 15 0 0 47 34 3644
2014 11 to 20 years in the federal public service 13 29 19 20 19 0 0 42 39 2673
2014 More than 20 years in the federal public service 14 30 17 19 19 0 0 45 38 2258
2011 Less than 3 years in the federal public service 37 39 12 7 3 1 0 77 10 964
2011 3 to 10 years in the federal public service 15 35 20 16 13 0 0 51 29 4260
2011 11 to 20 years in the federal public service 16 34 18 17 14 0 0 50 32 2129
2011 More than 20 years in the federal public service 19 36 17 15 12 0 0 55 27 2628
2008 Less than 3 years in the federal public service 32 40 15 10 3 0 0 72 13 1437
2008 3 to 10 years in the federal public service 17 37 18 17 11 0 0 54 28 2983
2008 11 to 20 years in the federal public service 16 38 16 15 14 0 0 54 30 1954
2008 More than 20 years in the federal public service 20 37 15 15 13 0 0 57 28 2240

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 46 36 9 7 2 0 0 82 8 310
2017 3 to 10 years in the federal public service 24 42 15 12 7 0 0 66 19 2039
2017 11 to 20 years in the federal public service 25 41 14 11 8 0 0 67 19 2393
2017 More than 20 years in the federal public service 28 41 12 11 8 0 0 69 18 1491
2014 Less than 3 years in the federal public service 54 32 10 3 1 0 0 86 4 558
2014 3 to 10 years in the federal public service 30 42 14 7 7 0 0 73 14 3645
2014 11 to 20 years in the federal public service 33 40 14 8 6 0 0 72 13 2673
2014 More than 20 years in the federal public service 35 38 13 8 6 0 0 73 14 2260
2011 Less than 3 years in the federal public service 49 37 8 4 1 0 0 87 5 965
2011 3 to 10 years in the federal public service 33 43 11 8 4 0 0 76 13 4274
2011 11 to 20 years in the federal public service 35 42 11 8 4 0 0 78 12 2132
2011 More than 20 years in the federal public service 42 40 9 6 4 0 0 82 10 2634
2008 Less than 3 years in the federal public service 43 43 8 4 2 0 0 86 6 1436
2008 3 to 10 years in the federal public service 34 46 10 7 3 0 0 80 10 2983
2008 11 to 20 years in the federal public service 40 42 8 5 5 0 0 82 10 1948
2008 More than 20 years in the federal public service 41 42 7 6 4 0 0 83 10 2242
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 54 27 8 7 5 0 0 81 11 311
2017 3 to 10 years in the federal public service 40 30 10 10 11 0 0 70 21 2043
2017 11 to 20 years in the federal public service 38 30 10 11 11 0 0 68 22 2391
2017 More than 20 years in the federal public service 40 31 8 9 11 0 0 72 20 1493

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 53 26 10 5 5 1 0 80 10 311
2017 3 to 10 years in the federal public service 41 28 12 8 10 1 0 69 19 2041
2017 11 to 20 years in the federal public service 39 29 13 8 10 1 0 68 19 2388
2017 More than 20 years in the federal public service 42 26 12 9 10 1 0 69 19 1491

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 29 33 15 13 10 0 1 62 23 311
2017 3 to 10 years in the federal public service 15 26 15 19 25 0 0 41 44 2039
2017 11 to 20 years in the federal public service 14 24 15 20 26 0 0 38 47 2387
2017 More than 20 years in the federal public service 16 28 14 19 22 0 0 45 41 1490

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 33 34 17 11 5 1 0 67 15 310
2017 3 to 10 years in the federal public service 18 35 21 14 12 1 0 54 26 2039
2017 11 to 20 years in the federal public service 17 36 20 13 12 1 0 54 25 2382
2017 More than 20 years in the federal public service 23 38 18 11 9 0 0 62 21 1486

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 10 32 40 13 3 1 1 43 16 307
2017 3 to 10 years in the federal public service 4 21 41 22 12 0 0 25 34 2025
2017 11 to 20 years in the federal public service 2 15 40 26 16 0 0 17 42 2366
2017 More than 20 years in the federal public service 3 13 39 26 19 0 0 16 45 1463

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in the federal public service 5 13 36 30 16 0 1 46 18 309
2017 3 to 10 years in the federal public service 13 23 38 18 6 0 0 25 37 2023
2017 11 to 20 years in the federal public service 14 29 39 14 4 0 0 18 43 2368
2017 More than 20 years in the federal public service 15 27 39 14 5 0 0 19 42 1475
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in the federal public service 16 84 310
2017 3 to 10 years in the federal public service 28 72 2030
2017 11 to 20 years in the federal public service 31 69 2373
2017 More than 20 years in the federal public service 28 72 1481
2014 Less than 3 years in the federal public service 11 89 556
2014 3 to 10 years in the federal public service 23 77 3637
2014 11 to 20 years in the federal public service 25 75 2671
2014 More than 20 years in the federal public service 23 77 2255

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in the federal public service 81 51
2017 3 to 10 years in the federal public service 58 560
2017 11 to 20 years in the federal public service 53 738
2017 More than 20 years in the federal public service 47 405
2014 Less than 3 years in the federal public service 77 58
2014 3 to 10 years in the federal public service 55 838
2014 11 to 20 years in the federal public service 50 668
2014 More than 20 years in the federal public service 48 507

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in the federal public service 39 51
2017 3 to 10 years in the federal public service 66 560
2017 11 to 20 years in the federal public service 71 738
2017 More than 20 years in the federal public service 72 405
2014 Less than 3 years in the federal public service 48 58
2014 3 to 10 years in the federal public service 66 838
2014 11 to 20 years in the federal public service 68 668
2014 More than 20 years in the federal public service 67 507

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in the federal public service 0 51
2017 3 to 10 years in the federal public service 5 560
2017 11 to 20 years in the federal public service 7 738
2017 More than 20 years in the federal public service 12 405
2014 3 to 10 years in the federal public service 5 838
2014 11 to 20 years in the federal public service 8 668
2014 More than 20 years in the federal public service 9 507

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in the federal public service 8 560
2017 11 to 20 years in the federal public service 6 738
2017 More than 20 years in the federal public service 3 405
2014 3 to 10 years in the federal public service 8 838
2014 11 to 20 years in the federal public service 5 668
2014 More than 20 years in the federal public service 3 507

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in the federal public service 0 51
2017 3 to 10 years in the federal public service 3 560
2017 11 to 20 years in the federal public service 4 738
2017 More than 20 years in the federal public service 3 405
2014 3 to 10 years in the federal public service 3 838
2014 11 to 20 years in the federal public service 4 668
2014 More than 20 years in the federal public service 2 507

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in the federal public service 31 51
2017 3 to 10 years in the federal public service 20 560
2017 11 to 20 years in the federal public service 17 738
2017 More than 20 years in the federal public service 12 405
2014 Less than 3 years in the federal public service 26 58
2014 3 to 10 years in the federal public service 21 838
2014 11 to 20 years in the federal public service 19 668
2014 More than 20 years in the federal public service 10 507

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in the federal public service 3 560
2017 11 to 20 years in the federal public service 2 738
2017 More than 20 years in the federal public service 2 405
2014 3 to 10 years in the federal public service 3 838
2014 11 to 20 years in the federal public service 3 668
2014 More than 20 years in the federal public service 5 507
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in the federal public service 8 92 311
2017 3 to 10 years in the federal public service 18 82 2035
2017 11 to 20 years in the federal public service 21 79 2383
2017 More than 20 years in the federal public service 17 83 1482
2014 Less than 3 years in the federal public service 5 95 557
2014 3 to 10 years in the federal public service 12 88 3641
2014 11 to 20 years in the federal public service 14 86 2666
2014 More than 20 years in the federal public service 12 88 2254

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in the federal public service 50 29
2017 3 to 10 years in the federal public service 37 363
2017 11 to 20 years in the federal public service 37 502
2017 More than 20 years in the federal public service 34 237
2014 Less than 3 years in the federal public service 53 28
2014 3 to 10 years in the federal public service 35 439
2014 11 to 20 years in the federal public service 30 354
2014 More than 20 years in the federal public service 34 267

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in the federal public service 47 29
2017 3 to 10 years in the federal public service 81 363
2017 11 to 20 years in the federal public service 83 502
2017 More than 20 years in the federal public service 87 237
2014 Less than 3 years in the federal public service 65 28
2014 3 to 10 years in the federal public service 83 439
2014 11 to 20 years in the federal public service 86 354
2014 More than 20 years in the federal public service 84 267

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in the federal public service 3 363
2017 11 to 20 years in the federal public service 4 502
2017 More than 20 years in the federal public service 3 237
2014 3 to 10 years in the federal public service 3 439
2014 11 to 20 years in the federal public service 3 354

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in the federal public service 5 363
2017 11 to 20 years in the federal public service 4 502
2017 More than 20 years in the federal public service 3 237
2014 3 to 10 years in the federal public service 5 439
2014 11 to 20 years in the federal public service 3 354

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in the federal public service 4 363
2017 11 to 20 years in the federal public service 6 502
2017 More than 20 years in the federal public service 4 237
2014 3 to 10 years in the federal public service 6 439
2014 11 to 20 years in the federal public service 4 354
2014 More than 20 years in the federal public service 4 267

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in the federal public service 37 29
2017 3 to 10 years in the federal public service 18 363
2017 11 to 20 years in the federal public service 15 502
2017 More than 20 years in the federal public service 10 237
2014 Less than 3 years in the federal public service 26 28
2014 3 to 10 years in the federal public service 17 439
2014 11 to 20 years in the federal public service 10 354
2014 More than 20 years in the federal public service 9 267

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 3 to 10 years in the federal public service 6 363
2017 11 to 20 years in the federal public service 6 502
2017 More than 20 years in the federal public service 7 237
2014 3 to 10 years in the federal public service 8 439
2014 11 to 20 years in the federal public service 8 354
2014 More than 20 years in the federal public service 11 267