2017 Public Service Employee Annual Survey Results for Canada Border Services Agency by Question 20 and 21. Please indicate your occupational group and level. Occupational Group EC

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 23 29 21 10 8 7 2 57 20 90
2017 EC-06 23 30 16 11 11 7 2 58 25 44
2017 EC-07 19 38 38 0 0 6 0 60 0 16
2014 EC 15 35 25 9 4 11 1 57 15 91
2014 EC-04 0 25 25 8 0 42 0 43 14 12
2014 EC-05 14 36 29 7 14 0 0 50 21 14
2014 EC-06 21 22 29 8 5 13 3 50 16 38
2014 EC-07 17 50 17 17 0 0 0 67 17 18

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 20 38 14 19 9 0 0 58 28 90
2017 EC-06 18 36 11 18 16 0 0 55 34 44
2017 EC-07 19 44 6 31 0 0 0 63 31 16
2014 EC 24 31 18 17 10 0 0 55 28 91
2014 EC-04 0 58 25 17 0 0 0 58 17 12
2014 EC-05 14 43 21 0 21 0 0 57 21 14
2014 EC-06 29 21 19 18 13 0 0 50 31 38
2014 EC-07 28 28 17 28 0 0 0 56 28 18
2011 EC 32 34 13 13 7 0 0 66 21 68
2011 EC-02 50 42 0 8 0 0 0 92 8 12
2011 EC-05 40 20 30 0 10 0 0 60 10 10
2011 EC-06 29 36 7 14 14 0 0 64 29 14
2011 EC-07 12 29 18 35 6 0 0 41 41 17

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 14 33 14 26 12 0 0 48 38 90
2017 EC-06 20 16 14 34 16 0 0 36 50 44
2017 EC-07 6 50 25 19 0 0 0 56 19 16
2014 EC 20 34 11 16 19 0 0 54 35 91
2014 EC-04 33 25 17 8 17 0 0 58 25 12
2014 EC-05 21 21 7 21 29 0 0 43 50 14
2014 EC-06 10 45 13 16 16 0 0 56 31 38
2014 EC-07 22 33 11 11 22 0 0 56 33 18

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 13 27 18 31 9 2 0 41 41 90
2017 EC-06 14 27 7 39 11 2 0 42 51 44
2017 EC-07 13 19 31 38 0 0 0 31 38 16

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 29 41 11 13 4 1 0 71 18 90
2017 EC-06 39 36 9 14 2 0 0 75 16 44
2017 EC-07 13 44 19 19 6 0 0 56 25 16
2014 EC 31 35 10 14 9 1 0 67 23 91
2014 EC-04 25 42 25 8 0 0 0 67 8 12
2014 EC-05 29 43 7 7 7 7 0 77 15 14
2014 EC-06 31 35 8 10 16 0 0 66 26 38
2014 EC-07 22 28 11 33 6 0 0 50 39 18
2011 EC 41 26 10 12 10 0 0 68 22 68
2011 EC-02 42 42 8 0 8 0 0 83 8 12
2011 EC-05 50 20 10 10 10 0 0 70 20 10
2011 EC-06 36 36 7 14 7 0 0 71 21 14
2011 EC-07 29 18 12 24 18 0 0 47 41 17

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 8 32 21 23 16 0 0 40 39 90
2017 EC-06 9 30 20 23 18 0 0 39 41 44
2017 EC-07 6 25 31 38 0 0 0 31 38 16
2014 EC 7 26 19 23 26 0 0 33 48 91
2014 EC-04 0 42 8 17 33 0 0 42 50 12
2014 EC-05 7 29 21 14 29 0 0 36 43 14
2014 EC-06 5 24 19 24 29 0 0 29 52 38
2014 EC-07 6 22 33 22 17 0 0 28 39 18
2011 EC 18 34 16 15 18 0 0 51 32 68
2011 EC-02 8 58 17 8 8 0 0 67 17 12
2011 EC-05 20 40 10 20 10 0 0 60 30 10
2011 EC-06 21 36 14 14 14 0 0 57 29 14
2011 EC-07 6 18 24 18 35 0 0 24 53 17

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 20 44 14 11 10 0 0 64 21 90
2017 EC-06 20 48 16 11 5 0 0 68 16 44
2017 EC-07 25 44 0 25 6 0 0 69 31 16
2014 EC 23 36 11 18 12 0 0 59 30 91
2014 EC-04 42 25 0 25 8 0 0 67 33 12
2014 EC-05 21 21 14 29 14 0 0 43 43 14
2014 EC-06 10 45 16 16 13 0 0 56 29 38
2014 EC-07 28 39 6 11 17 0 0 67 28 18
2011 EC 30 40 15 6 9 0 0 70 15 67
2011 EC-02 27 55 9 0 9 0 0 82 9 11
2011 EC-05 20 60 20 0 0 0 0 80 0 10
2011 EC-06 43 36 7 7 7 0 0 79 14 14
2011 EC-07 12 29 35 12 12 0 0 41 24 17
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 54 24 7 6 9 0 0 79 14 90
2017 EC-06 55 25 5 7 9 0 0 80 16 44
2017 EC-07 56 25 13 6 0 0 0 81 6 16

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 56 21 10 6 8 0 0 77 13 90
2017 EC-06 59 23 9 2 7 0 0 82 9 44
2017 EC-07 56 13 13 19 0 0 0 69 19 16

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 20 27 13 21 19 0 0 47 40 90
2017 EC-06 20 27 9 23 20 0 0 48 43 44
2017 EC-07 0 31 31 31 6 0 0 31 38 16

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 24 38 19 12 6 1 0 63 18 90
2017 EC-06 30 27 25 9 7 2 0 58 16 44
2017 EC-07 6 50 6 31 6 0 0 56 38 16

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 3 16 46 27 8 0 0 19 35 89
2017 EC-06 7 20 39 32 2 0 0 27 34 44
2017 EC-07 0 0 44 44 13 0 0 0 56 16

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EC 8 31 36 19 6 1 0 25 39 90
2017 EC-06 7 34 30 18 9 2 0 28 42 44
2017 EC-07 0 56 44 0 0 0 0 0 56 16
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EC 24 76 89
2017 EC-06 27 73 44
2014 EC 25 75 90
2014 EC-05 36 64 14
2014 EC-06 24 76 37

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 EC 38 21
2017 EC-06 42 12
2014 EC 39 23

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 EC 71 21
2014 EC 91 23

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 EC 0 21
2017 EC-06 0 12
2014 EC 0 23

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 EC 0 21
2017 EC-06 0 12
2014 EC 0 23
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EC 20 80 88
2017 EC-06 20 80 44
2014 EC 11 89 91
2014 EC-06 14 86 38

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 EC 28 18

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 EC 0 18
2014 EC 0 10

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 EC 0 18