2017 Public Service Employee Annual Survey Results for Canada Border Services Agency by Question 20 and 21. Please indicate your occupational group and level. Occupational Group CS

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 31 32 18 7 5 7 0 68 13 326
2017 CS-02 28 30 19 10 5 8 0 63 16 113
2017 CS-03 32 30 18 6 5 9 0 68 12 130
2017 CS-04 40 31 17 10 0 2 0 72 11 48
2017 CS-05 50 30 20 0 0 0 0 80 0 10
2014 CS 36 31 18 4 4 6 1 72 8 534
2014 CS-01 37 30 26 0 0 7 0 72 0 27
2014 CS-02 38 30 19 3 5 4 0 72 8 209
2014 CS-03 33 30 19 4 5 8 1 69 9 191
2014 CS-04 45 29 14 4 4 4 1 78 8 80
2014 CS-05 7 61 13 13 0 6 0 71 14 15

Question 2. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 21 37 14 17 10 1 0 58 27 326
2017 CS-02 23 39 9 19 10 1 0 63 29 113
2017 CS-03 18 33 18 18 12 1 0 52 30 129
2017 CS-04 22 39 12 22 4 0 0 61 27 49
2017 CS-05 30 60 10 0 0 0 0 90 0 10
2014 CS 39 38 12 6 5 0 0 77 11 534
2014 CS-01 41 33 15 4 7 0 0 74 11 27
2014 CS-02 38 42 10 5 5 0 0 80 10 209
2014 CS-03 38 35 16 4 7 1 0 74 11 191
2014 CS-04 46 31 9 11 1 0 1 78 13 80
2014 CS-05 34 33 13 20 0 0 0 66 20 15
2011 CS 35 40 14 7 3 0 1 76 10 430
2011 CS-01 39 33 6 18 3 0 0 73 21 33
2011 CS-02 36 40 15 5 4 1 0 76 8 168
2011 CS-03 32 39 16 7 4 0 2 72 12 157
2011 CS-04 34 54 7 5 0 0 0 88 5 56
2011 CS-05 73 18 9 0 0 0 0 91 0 11
2008 CS 33 43 13 6 4 1 0 77 11 359
2008 CS-01 47 33 14 6 0 0 0 80 6 51
2008 CS-02 31 40 17 6 4 1 0 73 10 141
2008 CS-03 24 51 10 9 6 0 0 75 15 112
2008 CS-04 45 43 5 5 2 0 0 88 7 42

Question 3. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 18 30 20 15 16 1 0 49 31 326
2017 CS-02 18 31 22 11 18 1 0 50 28 114
2017 CS-03 18 24 21 20 16 1 0 43 36 128
2017 CS-04 20 39 10 18 12 0 0 59 31 49
2017 CS-05 30 40 20 10 0 0 0 70 10 10
2014 CS 22 36 19 14 9 0 0 58 23 534
2014 CS-01 33 19 26 19 4 0 0 52 22 27
2014 CS-02 19 40 20 12 8 1 0 60 20 209
2014 CS-03 23 33 20 13 10 0 0 56 24 191
2014 CS-04 28 35 13 15 10 0 0 63 25 80
2014 CS-05 7 39 0 40 13 0 0 46 54 15

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 13 26 23 19 17 2 0 40 36 326
2017 CS-02 15 28 21 17 15 4 0 45 33 113
2017 CS-03 11 23 26 21 17 2 0 35 39 129
2017 CS-04 14 22 22 20 20 0 0 37 41 49
2017 CS-05 30 40 20 10 0 0 0 70 10 10

Question 5. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 33 34 14 9 10 1 0 68 19 327
2017 CS-02 36 32 13 8 10 1 0 69 18 114
2017 CS-03 30 36 14 9 9 2 0 67 19 129
2017 CS-04 35 33 16 8 8 0 0 67 16 49
2017 CS-05 20 50 10 10 10 0 0 70 20 10
2014 CS 34 39 12 10 5 0 0 73 15 531
2014 CS-01 33 30 22 11 0 0 4 65 12 27
2014 CS-02 36 42 13 7 2 0 0 77 10 207
2014 CS-03 32 37 11 13 7 0 1 70 20 190
2014 CS-04 40 36 9 9 6 0 0 76 15 80
2014 CS-05 13 47 20 19 0 0 0 61 19 15
2011 CS 43 34 12 6 5 1 1 77 11 432
2011 CS-01 39 33 3 6 9 6 3 80 17 33
2011 CS-02 46 34 11 4 4 1 1 81 8 169
2011 CS-03 41 32 15 8 5 1 0 73 13 158
2011 CS-04 43 32 11 9 4 0 2 76 13 56
2011 CS-05 45 45 9 0 0 0 0 91 0 11

Question 6. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 12 26 16 19 26 1 0 38 45 325
2017 CS-02 16 27 14 17 26 1 0 43 43 113
2017 CS-03 9 22 19 24 25 1 0 31 50 128
2017 CS-04 8 27 12 18 35 0 0 35 53 49
2017 CS-05 30 60 0 10 0 0 0 90 10 10
2014 CS 20 32 22 16 10 0 0 52 26 534
2014 CS-01 26 30 26 4 15 0 0 56 19 27
2014 CS-02 22 36 21 13 7 0 0 59 20 209
2014 CS-03 18 29 24 17 12 0 0 47 29 191
2014 CS-04 18 32 15 24 9 0 3 51 33 80
2014 CS-05 13 27 20 27 12 0 0 40 39 15
2011 CS 24 35 22 11 7 1 0 59 18 431
2011 CS-01 30 33 12 15 9 0 0 64 24 33
2011 CS-02 28 32 23 8 7 2 0 61 15 168
2011 CS-03 16 35 24 16 8 1 0 52 24 158
2011 CS-04 29 43 20 4 5 0 0 71 9 56
2011 CS-05 55 27 9 9 0 0 0 82 9 11
2008 CS 27 43 15 10 4 1 0 71 14 359
2008 CS-01 43 35 14 6 2 0 0 78 8 51
2008 CS-02 25 44 18 9 2 1 1 70 12 141
2008 CS-03 17 46 16 13 8 0 0 63 21 112
2008 CS-04 36 45 7 10 2 0 0 81 12 42

Question 7. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 25 34 17 12 12 0 0 59 24 326
2017 CS-02 26 39 16 12 7 0 0 65 19 113
2017 CS-03 27 26 19 12 16 0 0 53 29 129
2017 CS-04 18 35 18 16 12 0 0 53 29 49
2017 CS-05 60 20 20 0 0 0 0 80 0 10
2014 CS 29 42 14 9 6 0 0 72 15 534
2014 CS-01 30 48 7 11 4 0 0 78 15 27
2014 CS-02 31 41 15 8 5 0 0 71 13 209
2014 CS-03 31 38 14 9 7 0 1 69 17 191
2014 CS-04 25 49 13 11 3 0 0 74 14 80
2014 CS-05 34 40 13 7 6 0 0 74 12 15
2011 CS 34 45 12 6 3 0 0 79 9 432
2011 CS-01 24 48 9 15 3 0 0 73 18 33
2011 CS-02 35 43 13 5 4 0 0 78 9 169
2011 CS-03 33 44 13 7 4 0 0 77 11 158
2011 CS-04 39 50 9 2 0 0 0 89 2 56
2011 CS-05 36 55 0 0 0 0 9 100 0 11
2008 CS 37 46 8 6 3 0 0 83 10 358
2008 CS-01 36 50 2 8 4 0 0 86 12 50
2008 CS-02 34 45 11 6 3 1 0 80 9 141
2008 CS-03 32 49 6 8 4 0 0 81 13 112
2008 CS-04 52 40 2 5 0 0 0 93 5 42
Top of Page

Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 51 24 10 8 7 0 0 75 14 327
2017 CS-02 53 24 11 5 7 0 0 76 12 114
2017 CS-03 50 23 9 9 9 0 1 74 17 129
2017 CS-04 53 27 10 8 2 0 0 80 10 49
2017 CS-05 60 30 0 10 0 0 0 90 10 10

Question 9. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 50 24 10 7 8 1 0 75 15 325
2017 CS-02 52 21 10 7 10 0 0 73 17 113
2017 CS-03 51 25 7 7 9 1 1 77 16 128
2017 CS-04 51 29 10 8 2 0 0 80 10 49
2017 CS-05 40 30 30 0 0 0 0 70 0 10

Question 10. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 20 21 13 23 23 0 0 41 46 326
2017 CS-02 18 27 11 24 18 1 0 46 42 114
2017 CS-03 21 17 10 24 27 0 0 38 52 128
2017 CS-04 22 14 16 18 29 0 0 37 47 49
2017 CS-05 30 40 0 30 0 0 0 70 30 10

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 16 35 22 13 11 2 1 52 25 326
2017 CS-02 14 36 20 12 11 5 1 53 25 114
2017 CS-03 18 29 26 15 12 0 1 47 27 128
2017 CS-04 14 47 18 10 10 0 0 61 20 49
2017 CS-05 30 50 20 0 0 0 0 80 0 10

Question 12. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 3 13 39 27 18 0 0 16 45 327
2017 CS-02 4 13 50 25 8 0 0 17 33 114
2017 CS-03 3 14 32 29 22 0 0 17 51 129
2017 CS-04 2 10 29 35 24 0 0 12 59 49
2017 CS-05 0 10 40 20 30 0 0 10 50 10

Question 13. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 18 26 38 13 4 1 0 17 44 327
2017 CS-02 14 18 42 18 6 2 0 24 33 114
2017 CS-03 20 28 35 12 3 0 1 16 49 130
2017 CS-04 27 37 27 10 0 0 0 10 63 49
2017 CS-05 10 30 50 10 0 0 0 10 40 10
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 CS 24 76 327
2017 CS-02 25 75 114
2017 CS-03 23 77 129
2017 CS-04 22 78 49
2014 CS 16 84 534
2014 CS-02 12 88 209
2014 CS-03 18 82 191
2014 CS-04 24 76 80

Question 15a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 CS 56 78
2017 CS-02 66 29
2017 CS-03 43 30
2014 CS 62 87
2014 CS-02 68 25
2014 CS-03 59 34
2014 CS-04 53 19

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 CS 58 78
2017 CS-02 52 29
2017 CS-03 67 30
2014 CS 60 87
2014 CS-02 60 25
2014 CS-03 74 34
2014 CS-04 42 19

Question 15c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 CS 12 78
2017 CS-03 17 30
2014 CS 9 87

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 CS 0 78
2017 CS-02 0 29
2017 CS-03 0 30
2017 CS-04 0 11
2014 CS 0 87
2014 CS-02 0 25
2014 CS-03 0 34
2014 CS-04 0 19

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 CS-03 0 30
2017 CS-04 0 11
2014 CS 0 87
2014 CS-02 0 25
2014 CS-03 0 34
2014 CS-04 0 19
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 CS 17 83 327
2017 CS-02 22 78 114
2017 CS-03 14 86 130
2017 CS-04 14 86 49
2014 CS 8 92 533
2014 CS-02 8 92 208
2014 CS-03 9 91 191

Question 17a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 CS 33 54
2017 CS-02 20 25
2017 CS-03 39 18
2014 CS 33 42
2014 CS-02 29 17
2014 CS-03 47 17

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 CS 80 54
2017 CS-02 76 25
2017 CS-03 72 18
2014 CS 76 42
2014 CS-02 76 17
2014 CS-03 76 17

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 CS 0 54
2017 CS-02 0 25
2017 CS-03 0 18
2014 CS 0 42
2014 CS-02 0 17
2014 CS-03 0 17

Question 17g. From whom did you experience discrimination on the job? Other

Survey year Demographic  
(%)
Total responses
2017 CS 13 54
2014 CS 12 42