2017 Public Service Employee Annual Survey Results for Canada Border Services Agency by Question 20 and 21. Please indicate your occupational group and level. Occupational Group CR

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 36 36 14 4 6 3 0 75 10 426
2017 CR-03 37 27 17 7 10 2 0 65 18 41
2017 CR-04 40 35 13 4 4 4 0 78 8 255
2017 CR-05 28 43 13 5 8 3 0 74 13 88
2014 CR 36 33 16 5 4 6 1 73 10 780
2014 CR-03 29 28 22 3 13 2 3 60 16 96
2014 CR-04 37 33 15 5 3 6 1 76 8 513
2014 CR-05 31 35 15 8 4 6 1 72 12 159

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 38 10 9 9 0 0 71 19 425
2017 CR-03 28 28 20 15 10 0 0 55 25 40
2017 CR-04 34 39 11 7 8 0 0 74 16 254
2017 CR-05 30 41 6 10 14 0 0 70 24 88
2014 CR 39 36 11 6 7 0 0 75 13 780
2014 CR-03 36 23 17 10 13 1 0 60 23 96
2014 CR-04 40 37 11 5 6 0 0 77 12 513
2014 CR-05 36 39 12 5 6 1 0 76 11 159
2011 CR 37 36 12 8 7 1 0 73 14 1051
2011 CR-03 42 28 11 8 10 1 0 70 18 183
2011 CR-04 36 38 12 8 5 1 0 75 13 651
2011 CR-05 32 36 14 8 8 1 1 70 16 195
2008 CR 32 40 14 8 5 0 0 72 13 984
2008 CR-03 32 40 13 8 5 1 1 73 13 167
2008 CR-04 32 40 14 8 6 0 0 72 14 621
2008 CR-05 35 37 15 8 4 1 0 72 12 168

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 34 16 10 11 0 0 63 21 424
2017 CR-03 28 30 15 13 13 0 3 59 26 40
2017 CR-04 31 37 14 8 9 0 0 68 17 254
2017 CR-05 25 25 22 13 15 0 0 51 28 87
2014 CR 24 39 17 11 9 1 0 63 19 779
2014 CR-03 21 43 13 7 16 0 1 64 23 96
2014 CR-04 23 40 17 11 6 1 0 65 18 512
2014 CR-05 25 33 20 9 12 0 1 59 21 159

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 35 19 11 13 2 1 56 24 426
2017 CR-03 17 32 15 12 20 2 2 51 33 41
2017 CR-04 22 36 19 11 11 1 0 58 22 254
2017 CR-05 18 34 20 6 17 3 1 55 24 88

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 32 17 10 8 1 1 65 18 425
2017 CR-03 22 29 22 15 10 2 0 53 25 41
2017 CR-04 37 31 15 8 7 1 0 69 16 254
2017 CR-05 25 28 20 11 14 0 2 54 26 87
2014 CR 34 35 15 7 8 1 1 70 15 780
2014 CR-03 32 24 18 8 14 2 2 59 23 96
2014 CR-04 34 36 16 6 6 0 1 71 12 513
2014 CR-05 32 38 9 11 8 1 1 72 19 159
2011 CR 37 36 12 6 6 1 1 75 12 1055
2011 CR-03 39 30 13 5 10 2 1 71 16 183
2011 CR-04 37 39 12 7 4 1 1 77 11 656
2011 CR-05 35 35 13 7 7 1 2 71 15 194

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 36 16 10 15 0 0 59 26 425
2017 CR-03 17 24 24 15 17 2 0 43 33 41
2017 CR-04 24 38 15 9 14 0 0 62 23 254
2017 CR-05 16 38 16 10 18 1 0 55 29 87
2014 CR 25 35 18 11 10 1 0 60 22 779
2014 CR-03 26 28 15 16 16 0 0 54 31 96
2014 CR-04 26 35 19 11 9 1 0 61 20 513
2014 CR-05 19 39 19 11 11 0 1 58 22 158
2011 CR 28 36 18 10 7 1 0 64 17 1055
2011 CR-03 34 32 17 9 6 1 0 67 15 183
2011 CR-04 26 36 20 11 7 0 0 63 17 654
2011 CR-05 23 40 14 11 10 1 1 65 21 196
2008 CR 30 38 17 9 6 1 0 69 14 986
2008 CR-03 32 37 16 4 8 2 1 71 13 167
2008 CR-04 30 37 17 10 5 0 0 68 16 623
2008 CR-05 29 40 18 7 5 1 0 70 12 168

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 40 12 10 8 0 0 69 19 426
2017 CR-03 20 40 18 15 7 0 0 60 23 40
2017 CR-04 32 38 11 10 9 0 0 70 19 255
2017 CR-05 24 43 10 10 11 1 0 68 22 88
2014 CR 34 39 15 6 6 0 0 73 12 780
2014 CR-03 39 30 18 6 6 0 1 69 13 96
2014 CR-04 32 41 16 6 6 0 0 73 11 513
2014 CR-05 36 40 10 6 9 0 0 76 14 159
2011 CR 37 39 15 5 4 0 0 76 9 1057
2011 CR-03 40 34 14 7 4 1 0 75 11 183
2011 CR-04 36 41 16 4 4 0 0 77 7 656
2011 CR-05 35 37 15 8 5 0 1 73 12 196
2008 CR 37 43 10 6 3 0 0 80 9 984
2008 CR-03 39 36 13 5 5 1 1 76 10 166
2008 CR-04 36 44 10 7 4 0 0 80 10 621
2008 CR-05 38 45 12 4 1 0 0 83 5 169
Top of Page

Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 27 7 9 8 0 0 77 17 427
2017 CR-03 51 20 7 10 12 0 0 71 22 41
2017 CR-04 52 26 5 9 7 0 0 78 16 255
2017 CR-05 43 33 7 6 10 1 0 77 16 88

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 25 12 8 6 1 0 74 14 426
2017 CR-03 43 25 10 13 10 0 0 67 23 40
2017 CR-04 51 25 11 7 5 1 0 77 11 255
2017 CR-05 47 22 14 7 9 2 0 70 16 88

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 33 14 14 14 0 0 58 28 426
2017 CR-03 17 34 12 12 24 0 0 51 37 41
2017 CR-04 26 34 13 15 13 0 0 60 27 254
2017 CR-05 23 35 11 13 17 1 0 59 30 88

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 38 18 9 5 1 0 68 14 426
2017 CR-03 15 27 41 10 5 2 0 43 15 41
2017 CR-04 31 39 16 8 5 1 0 71 13 254
2017 CR-05 30 41 11 13 5 1 0 71 17 88

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 9 25 40 16 8 1 0 35 25 413
2017 CR-03 5 28 40 20 5 3 0 33 26 40
2017 CR-04 11 25 40 16 7 1 0 36 23 247
2017 CR-05 5 29 40 10 15 1 0 34 26 86

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 13 14 38 24 10 0 1 35 27 419
2017 CR-03 5 21 46 18 8 0 3 26 26 39
2017 CR-04 11 14 38 24 12 0 1 36 25 252
2017 CR-05 20 7 35 28 8 1 0 37 27 85
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 26 74 421
2017 CR-03 44 56 39
2017 CR-04 24 76 251
2017 CR-05 30 70 88
2014 CR 22 78 778
2014 CR-03 24 76 96
2014 CR-04 22 78 512
2014 CR-05 21 79 158

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 CR 61 111
2017 CR-04 59 59
2017 CR-05 58 26
2014 CR 68 168
2014 CR-03 87 23
2014 CR-04 67 111
2014 CR-05 56 32

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 CR 63 111
2017 CR-03 47 17
2017 CR-04 68 59
2017 CR-05 65 26
2014 CR 60 168
2014 CR-03 57 23
2014 CR-04 58 111
2014 CR-05 69 32

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 CR-03 0 17
2017 CR-04 0 59

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 CR 0 111
2017 CR-03 0 17
2017 CR-04 0 59
2017 CR-05 0 26
2014 CR 0 168
2014 CR-03 0 23
2014 CR-04 0 111
2014 CR-05 0 32

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 CR-03 0 17
2017 CR-05 0 26
2014 CR 5 168
2014 CR-04 5 111

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 CR 9 111
2017 CR-03 0 17
2017 CR-04 10 59
2014 CR 8 168
2014 CR-04 8 111
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 15 85 425
2017 CR-03 17 83 41
2017 CR-04 14 86 254
2017 CR-05 15 85 88
2014 CR 10 90 778
2014 CR-03 14 86 95
2014 CR-04 9 91 512
2014 CR-05 11 89 159

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 CR 40 63
2017 CR-04 37 35
2014 CR 43 79
2014 CR-03 54 13
2014 CR-04 40 48
2014 CR-05 41 17

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 CR 81 63
2014 CR 80 79
2014 CR-03 100 13
2014 CR-04 73 48
2014 CR-05 88 17

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 CR 0 63
2017 CR-04 0 35
2017 CR-05 0 13
2014 CR 0 79
2014 CR-03 0 13
2014 CR-04 0 48
2014 CR-05 0 17

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 CR-05 0 13
2014 CR 8 79

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 CR 10 63
2014 CR 10 79
2014 CR-04 15 48
2014 CR-05 0 17