2017 Public Service Employee Annual Survey Results for the Canada School of Public Service by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 38 5 10 5 0 0 81 14 21
2017 Communications or public affairs 44 52 4 0 0 0 0 96 0 21
2017 Administration and operations 54 34 6 5 0 1 0 89 5 92
2017 Human resources 34 44 15 3 1 2 0 80 4 65
2017 Financial management 42 42 0 8 0 8 0 91 9 24
2017 Information technology 39 37 8 8 2 6 0 81 11 40
2017 Policy 31 37 8 16 8 0 0 68 25 12
2017 Project management 49 45 7 0 0 0 0 93 0 13
2017 None of the above 36 34 18 6 1 4 0 74 8 61
2014 Client contact centre 28 37 20 3 3 8 3 72 6 39
2014 Communications or public affairs 24 53 6 0 0 17 0 93 0 16
2014 Administration and operations 59 29 7 1 2 2 0 89 3 129
2014 Human resources 39 39 14 1 2 5 0 82 4 82
2014 Financial management 31 52 9 4 0 4 0 86 4 23
2014 Information management 59 27 0 0 0 14 0 100 0 15
2014 Information technology 42 39 10 4 2 4 0 84 6 51
2014 Evaluation 53 47 0 0 0 0 0 100 0 13
2014 Other services to the public 30 22 18 0 12 18 0 63 15 16
2014 None of the above 37 32 17 2 0 11 0 78 3 125

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 29 14 5 5 0 5 76 10 21
2017 Communications or public affairs 30 53 17 0 0 0 0 83 0 21
2017 Administration and operations 49 32 11 5 3 0 0 80 9 92
2017 Human resources 41 34 14 8 1 0 0 76 10 65
2017 Financial management 42 47 0 4 8 0 0 88 12 24
2017 Information technology 51 35 4 2 8 0 0 86 10 40
2017 Policy 37 38 0 16 8 0 0 75 25 12
2017 Project management 60 19 7 14 0 0 0 79 14 13
2017 None of the above 35 27 19 13 6 0 0 62 19 61
2014 Client contact centre 41 44 10 0 3 3 0 87 3 39
2014 Communications or public affairs 30 64 6 0 0 0 0 94 0 16
2014 Administration and operations 58 26 10 4 2 0 0 84 6 129
2014 Human resources 50 35 9 1 4 0 1 86 5 82
2014 Financial management 35 44 13 0 8 0 0 79 8 23
2014 Information management 59 41 0 0 0 0 0 100 0 15
2014 Information technology 57 28 11 0 4 0 0 85 4 51
2014 Evaluation 30 62 0 8 0 0 0 92 8 13
2014 Other services to the public 57 31 6 0 6 0 0 88 6 17
2014 None of the above 52 35 8 2 2 0 0 87 5 125

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 38 10 9 0 0 0 81 9 21
2017 Communications or public affairs 34 31 12 13 9 0 0 65 23 21
2017 Administration and operations 44 37 10 4 4 1 0 81 9 92
2017 Human resources 38 38 7 10 7 0 0 76 17 64
2017 Financial management 42 42 4 8 4 0 0 84 12 24
2017 Information technology 50 30 12 6 2 0 0 80 8 40
2017 Policy 22 23 16 23 16 0 0 45 39 12
2017 Project management 27 46 13 14 0 0 0 73 14 13
2017 None of the above 27 35 19 13 6 0 0 62 19 61
2014 Client contact centre 31 30 28 10 0 0 0 62 10 39
2014 Communications or public affairs 18 60 22 0 0 0 0 78 0 16
2014 Administration and operations 40 30 15 10 5 0 0 70 15 129
2014 Human resources 35 35 14 10 6 0 0 71 16 82
2014 Financial management 27 40 21 4 8 0 0 67 13 23
2014 Information management 59 34 0 7 0 0 0 93 7 15
2014 Information technology 38 32 15 7 5 2 0 72 13 51
2014 Evaluation 24 38 31 7 0 0 0 62 7 13
2014 Other services to the public 55 34 6 0 6 0 0 88 6 17
2014 None of the above 35 32 18 10 4 0 1 68 14 125

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 48 4 10 9 0 0 77 19 21
2017 Communications or public affairs 30 35 17 9 9 0 0 65 18 21
2017 Administration and operations 37 38 12 10 3 0 0 75 13 93
2017 Human resources 18 51 7 14 8 0 0 70 23 64
2017 Financial management 30 46 8 8 4 4 0 80 12 24
2017 Information technology 25 55 10 6 4 0 0 79 10 40
2017 Policy 14 23 15 40 8 0 0 37 48 12
2017 Project management 20 45 7 21 7 0 0 65 28 13
2017 None of the above 25 32 16 14 9 1 2 60 24 61

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 48 5 5 0 0 0 91 5 21
2017 Communications or public affairs 35 35 17 13 0 0 0 70 13 21
2017 Administration and operations 55 29 10 3 2 0 1 85 5 93
2017 Human resources 54 33 7 6 0 0 0 87 6 65
2017 Financial management 47 33 8 4 8 0 0 80 12 24
2017 Information technology 43 27 18 4 8 0 0 70 12 40
2017 Policy 37 46 9 0 8 0 0 83 8 12
2017 Project management 61 26 7 7 0 0 0 86 7 13
2017 None of the above 44 29 13 9 3 0 2 75 12 61
2014 Client contact centre 44 44 10 0 3 0 0 87 3 39
2014 Communications or public affairs 37 34 18 6 0 0 6 75 6 16
2014 Administration and operations 52 28 7 6 6 0 2 81 13 129
2014 Human resources 43 35 7 9 6 0 0 78 15 82
2014 Financial management 45 43 4 0 8 0 0 87 8 23
2014 Information management 54 27 0 12 0 0 7 87 13 15
2014 Information technology 40 35 12 9 2 0 2 77 11 51
2014 Evaluation 46 39 15 0 0 0 0 85 0 13
2014 Other services to the public 57 25 18 0 0 0 0 82 0 17
2014 None of the above 48 32 8 6 6 0 1 80 12 125

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 11 10 24 5 0 5 59 30 20
2017 Communications or public affairs 30 26 35 0 9 0 0 56 9 21
2017 Administration and operations 28 42 14 10 7 0 0 70 16 93
2017 Human resources 27 37 23 10 3 0 0 65 13 65
2017 Financial management 35 45 4 0 16 0 0 80 16 24
2017 Information technology 28 41 12 14 4 0 0 69 18 40
2017 Policy 29 23 23 16 8 0 0 52 25 12
2017 Project management 41 26 14 7 12 0 0 67 19 13
2017 None of the above 24 26 18 16 15 0 0 50 32 61
2014 Client contact centre 15 49 23 5 3 0 5 68 8 39
2014 Communications or public affairs 32 40 11 11 6 0 0 72 17 16
2014 Administration and operations 30 35 14 13 8 1 0 65 21 129
2014 Human resources 26 41 14 9 7 1 1 69 17 82
2014 Financial management 13 39 19 13 17 0 0 52 29 23
2014 Information management 46 35 7 13 0 0 0 80 13 15
2014 Information technology 25 42 15 9 9 0 0 67 18 51
2014 Evaluation 31 55 7 8 0 0 0 85 8 13
2014 Other services to the public 28 43 12 6 12 0 0 71 17 17
2014 None of the above 31 34 17 13 5 0 0 65 18 125

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 33 0 10 5 0 5 85 15 21
2017 Communications or public affairs 30 52 4 4 9 0 0 82 14 21
2017 Administration and operations 43 42 8 4 2 1 0 86 6 93
2017 Human resources 33 50 12 4 0 0 0 83 4 65
2017 Financial management 41 46 4 0 8 0 0 87 8 23
2017 Information technology 39 42 12 4 2 0 0 82 6 40
2017 Policy 45 15 23 9 8 0 0 60 17 12
2017 Project management 49 45 0 7 0 0 0 93 7 13
2017 None of the above 43 38 9 2 8 0 0 81 10 61
2014 Client contact centre 34 44 17 3 3 0 0 78 5 39
2014 Communications or public affairs 36 53 6 6 0 0 0 89 6 16
2014 Administration and operations 42 39 10 7 3 0 0 80 10 129
2014 Human resources 47 34 10 4 5 0 0 81 9 82
2014 Financial management 14 73 13 0 0 0 0 87 0 23
2014 Information management 60 34 7 0 0 0 0 93 0 15
2014 Information technology 40 39 10 7 4 0 0 79 11 51
2014 Evaluation 31 61 0 8 0 0 0 92 8 13
2014 Other services to the public 39 49 0 0 12 0 0 88 12 17
2014 None of the above 51 31 11 5 2 0 1 83 6 125
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 77 18 0 5 0 0 0 95 5 21
2017 Communications or public affairs 65 26 9 0 0 0 0 91 0 21
2017 Administration and operations 72 17 5 3 2 0 0 89 5 93
2017 Human resources 62 24 9 3 1 0 1 87 4 65
2017 Financial management 63 29 4 0 4 0 0 92 4 24
2017 Information technology 68 22 4 2 4 0 0 90 6 40
2017 Policy 37 23 0 23 17 0 0 60 40 12
2017 Project management 67 19 0 7 7 0 0 86 14 13
2017 None of the above 59 14 8 9 9 2 0 74 19 60

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 72 23 5 0 0 0 0 95 0 21
2017 Communications or public affairs 53 26 21 0 0 0 0 79 0 21
2017 Administration and operations 70 18 4 5 2 0 0 88 8 93
2017 Human resources 64 18 14 1 1 0 1 83 3 65
2017 Financial management 55 33 4 4 4 0 0 88 8 24
2017 Information technology 62 24 4 6 4 0 0 86 10 40
2017 Policy 37 15 31 0 17 0 0 52 17 12
2017 Project management 67 19 0 7 7 0 0 86 14 13
2017 None of the above 57 14 11 10 6 2 0 73 16 59

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 19 9 10 9 0 5 70 20 21
2017 Communications or public affairs 13 42 18 17 9 0 0 56 27 21
2017 Administration and operations 36 41 9 11 4 0 0 76 15 93
2017 Human resources 27 43 10 13 7 0 0 70 20 65
2017 Financial management 42 29 9 4 16 0 0 71 20 24
2017 Information technology 43 28 14 10 4 0 0 72 14 40
2017 Policy 8 31 15 30 8 0 8 42 42 12
2017 Project management 53 19 7 13 7 0 0 73 20 13
2017 None of the above 21 28 12 22 16 2 0 50 38 60

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 28 10 5 5 0 5 80 10 21
2017 Communications or public affairs 23 54 14 9 0 0 0 77 9 20
2017 Administration and operations 42 37 12 5 2 1 0 80 8 92
2017 Human resources 44 31 13 10 1 0 0 75 12 65
2017 Financial management 50 33 13 4 0 0 0 83 4 24
2017 Information technology 43 36 12 6 2 0 0 80 8 40
2017 Policy 15 38 16 30 0 0 0 54 30 12
2017 Project management 60 33 7 0 0 0 0 93 0 13
2017 None of the above 27 33 22 11 7 0 0 60 18 60

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 25 20 29 5 0 0 45 34 20
2017 Communications or public affairs 4 21 17 40 17 0 0 25 57 21
2017 Administration and operations 3 18 51 22 6 0 0 21 28 90
2017 Human resources 9 20 48 17 6 0 0 29 23 65
2017 Financial management 12 17 46 21 4 0 0 29 25 24
2017 Information technology 4 24 40 15 18 0 0 28 32 40
2017 Policy 0 29 46 8 17 0 0 29 25 12
2017 Project management 0 13 47 40 0 0 0 13 40 13
2017 None of the above 6 10 48 27 9 0 0 16 36 61

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 20 35 20 26 0 0 45 20 20
2017 Communications or public affairs 9 37 32 22 0 0 0 22 46 20
2017 Administration and operations 5 14 50 23 6 1 0 30 20 92
2017 Human resources 4 16 50 20 10 0 0 30 20 64
2017 Financial management 17 8 35 22 18 0 0 39 26 23
2017 Information technology 4 13 32 28 21 0 2 50 18 38
2017 Policy 8 16 15 60 0 0 0 60 25 12
2017 Project management 7 26 34 34 0 0 0 34 32 13
2017 None of the above 11 31 31 17 9 0 2 26 42 59
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 24 76 20
2017 Administration and operations 18 82 89
2017 Human resources 15 85 64
2017 Financial management 22 78 23
2017 Information technology 15 85 39
2017 Project management 39 61 13
2017 None of the above 15 85 60
2014 Client contact centre 14 86 39
2014 Administration and operations 22 78 129
2014 Human resources 19 81 82
2014 Financial management 22 78 23
2014 Information technology 16 84 51
2014 None of the above 17 83 125

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 43 16
2017 None of the above 51 10
2014 Administration and operations 59 27
2014 Human resources 53 15
2014 None of the above 24 20

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Human resources 0 10
2017 None of the above 0 10
2014 Human resources 0 15

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 0 16
2017 Human resources 0 10
2017 None of the above 0 10
2014 Administration and operations 0 27
2014 Human resources 0 15
2014 None of the above 0 20

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 0 16
2017 Human resources 0 10
2014 Administration and operations 0 27
2014 Human resources 0 15

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 0 16
2017 Human resources 0 10
2017 None of the above 0 10
2014 Human resources 0 15
2014 None of the above 0 20

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 0 16
2017 None of the above 0 10
2014 Human resources 0 15
2014 None of the above 0 20
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 13 87 93
2017 Human resources 7 93 65
2017 None of the above 11 89 59
2014 Administration and operations 7 93 129
2014 Human resources 9 91 82
2014 None of the above 5 95 124

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 59 12

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 0 12

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 0 12

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 0 12