2017 Public Service Employee Annual Survey Results for Library and Archives Canada by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 29 51 8 8 0 4 0 84 8 25
2017 Communications or public affairs 35 39 15 5 0 6 0 78 5 33
2017 Access to information and privacy 52 30 0 6 0 12 0 93 7 17
2017 Library services 31 43 11 5 2 7 0 80 8 128
2017 Administration and operations 43 47 5 2 0 4 0 93 2 56
2017 Human resources 42 48 6 0 0 3 0 94 0 35
2017 Financial management 36 52 12 0 0 0 0 88 0 17
2017 Information management 28 56 8 4 2 2 0 85 6 50
2017 Information technology 59 29 4 4 4 0 0 88 7 46
2017 Policy 51 15 17 9 0 9 0 71 10 12
2017 Project management 17 51 20 8 4 0 0 67 12 24
2017 Other services to the public 32 38 16 3 8 3 0 72 11 40
2017 None of the above 25 47 15 8 0 3 2 75 9 63
2014 Client contact centre 31 48 14 0 0 7 0 85 0 46
2014 Communications or public affairs 46 27 13 3 0 11 0 82 3 37
2014 Access to information and privacy 25 30 20 4 7 14 0 64 13 29
2014 Science and technology 33 51 8 0 0 8 0 91 0 12
2014 Library services 32 36 15 7 4 6 1 73 11 152
2014 Administration and operations 34 40 17 1 1 7 0 79 2 87
2014 Human resources 37 49 7 3 0 3 0 89 3 30
2014 Financial management 20 59 16 5 0 0 0 79 5 19
2014 Materiel management 36 41 10 7 7 0 0 77 13 17
2014 Information management 36 36 15 7 1 5 0 76 8 114
2014 Information technology 31 38 14 4 0 13 0 79 4 55
2014 Evaluation 27 60 7 0 0 7 0 93 0 15
2014 Other services to the public 36 25 21 0 7 11 0 69 8 38
2014 None of the above 27 34 22 5 4 8 0 66 10 135

Question 2. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 48 13 4 0 0 0 83 4 26
2017 Communications or public affairs 34 37 14 9 6 0 0 70 16 33
2017 Access to information and privacy 57 37 0 6 0 0 0 94 6 17
2017 Library services 41 34 8 12 6 0 0 74 17 128
2017 Administration and operations 42 44 5 5 2 2 0 87 7 56
2017 Human resources 47 43 3 8 0 0 0 89 8 35
2017 Financial management 41 53 0 6 0 0 0 94 6 17
2017 Information management 40 40 13 4 2 2 0 81 6 50
2017 Information technology 48 42 4 2 4 0 0 91 6 46
2017 Policy 31 69 0 0 0 0 0 100 0 12
2017 Project management 25 41 13 8 12 0 0 66 21 24
2017 Other services to the public 34 30 10 13 13 0 0 64 26 40
2017 None of the above 22 44 14 15 5 0 1 66 20 66
2014 Client contact centre 33 48 19 0 0 0 0 81 0 45
2014 Communications or public affairs 41 46 8 3 3 0 0 87 5 37
2014 Access to information and privacy 30 34 23 3 10 0 0 63 13 29
2014 Science and technology 50 33 9 0 0 8 0 90 0 12
2014 Library services 38 37 14 7 4 0 0 75 12 152
2014 Administration and operations 44 43 10 1 1 0 0 87 2 87
2014 Human resources 40 60 0 0 0 0 0 100 0 30
2014 Financial management 35 54 5 6 0 0 0 89 6 19
2014 Materiel management 43 29 16 12 0 0 0 72 12 17
2014 Information management 43 38 12 4 2 1 0 81 6 114
2014 Information technology 38 40 11 9 0 2 0 80 9 55
2014 Evaluation 60 33 7 0 0 0 0 93 0 15
2014 Other services to the public 50 25 22 3 0 0 0 76 3 37
2014 None of the above 37 43 11 4 4 0 0 80 8 135

Question 3. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 34 27 8 0 0 0 65 8 26
2017 Communications or public affairs 37 30 12 8 13 0 0 67 21 33
2017 Access to information and privacy 41 30 16 6 6 0 0 71 12 17
2017 Library services 30 33 15 14 7 1 1 63 21 127
2017 Administration and operations 30 48 9 10 0 3 0 81 10 56
2017 Human resources 46 40 3 11 0 0 0 86 11 35
2017 Financial management 41 35 18 6 0 0 0 76 6 17
2017 Information management 42 34 11 7 6 0 0 76 13 50
2017 Information technology 35 42 11 2 9 0 0 77 12 46
2017 Policy 39 52 9 0 0 0 0 91 0 12
2017 Project management 24 43 12 13 8 0 0 67 21 24
2017 Other services to the public 28 28 17 5 21 0 0 56 26 40
2017 None of the above 30 30 13 16 9 0 1 61 26 66
2014 Client contact centre 37 23 29 8 0 0 3 61 8 46
2014 Communications or public affairs 46 27 11 13 3 0 0 73 16 37
2014 Access to information and privacy 21 38 20 3 10 3 4 64 14 29
2014 Science and technology 41 51 8 0 0 0 0 92 0 12
2014 Library services 22 37 19 13 7 0 1 60 21 152
2014 Administration and operations 38 36 17 8 1 0 0 74 9 85
2014 Human resources 21 50 23 6 0 0 0 71 6 30
2014 Financial management 26 44 31 0 0 0 0 69 0 19
2014 Materiel management 12 39 25 18 7 0 0 50 25 17
2014 Information management 33 35 16 9 7 0 0 68 16 114
2014 Information technology 26 34 18 11 11 0 0 60 22 55
2014 Evaluation 40 53 7 0 0 0 0 93 0 15
2014 Other services to the public 22 41 16 8 13 0 0 63 21 38
2014 None of the above 37 35 13 10 3 1 1 74 13 135

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 35 38 12 0 4 0 49 12 26
2017 Communications or public affairs 30 38 11 11 10 0 0 67 21 33
2017 Access to information and privacy 23 53 6 12 6 0 0 75 18 17
2017 Library services 26 35 9 16 11 2 1 63 28 128
2017 Administration and operations 30 48 9 6 4 4 0 81 10 56
2017 Human resources 22 50 11 14 0 3 0 74 14 34
2017 Financial management 36 47 6 11 0 0 0 83 11 17
2017 Information management 38 28 16 10 4 4 0 68 15 50
2017 Information technology 25 38 18 7 8 4 0 65 16 45
2017 Policy 16 58 9 17 0 0 0 74 17 12
2017 Project management 26 30 13 22 8 0 0 57 31 23
2017 Other services to the public 21 25 15 18 18 0 2 47 38 40
2017 None of the above 20 38 17 11 11 0 1 59 23 65

Question 5. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 53 6 8 0 0 0 86 8 26
2017 Communications or public affairs 58 22 15 3 2 0 0 80 5 32
2017 Access to information and privacy 58 25 0 0 12 0 5 87 13 17
2017 Library services 43 32 12 6 3 2 2 78 9 127
2017 Administration and operations 57 30 7 6 0 0 0 86 6 56
2017 Human resources 34 33 8 19 3 3 0 69 22 35
2017 Financial management 70 30 0 0 0 0 0 100 0 17
2017 Information management 49 35 8 2 0 4 2 89 2 50
2017 Information technology 52 34 6 4 4 0 0 85 8 46
2017 Policy 51 26 6 9 9 0 0 77 17 12
2017 Project management 30 28 17 9 12 4 0 61 22 24
2017 Other services to the public 32 26 10 14 16 0 2 60 30 40
2017 None of the above 38 33 12 13 3 0 1 72 16 66
2014 Client contact centre 30 45 13 7 5 0 0 75 12 46
2014 Communications or public affairs 49 37 8 3 3 0 0 86 5 37
2014 Access to information and privacy 27 35 20 14 0 4 0 65 14 29
2014 Science and technology 75 16 9 0 0 0 0 91 0 12
2014 Library services 35 34 18 6 6 0 1 70 12 152
2014 Administration and operations 47 33 10 7 2 0 0 80 9 86
2014 Human resources 35 52 10 3 0 0 0 87 3 30
2014 Financial management 35 59 0 6 0 0 0 94 6 19
2014 Materiel management 22 48 16 7 7 0 0 70 13 17
2014 Information management 44 29 14 7 3 2 2 75 11 114
2014 Information technology 38 33 15 5 7 0 2 72 13 55
2014 Evaluation 67 20 13 0 0 0 0 87 0 15
2014 Other services to the public 37 31 12 7 11 0 2 70 18 38
2014 None of the above 33 38 11 10 4 2 2 74 14 135

Question 6. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 57 16 8 0 0 0 76 8 26
2017 Communications or public affairs 39 31 22 6 2 0 0 70 8 33
2017 Access to information and privacy 34 47 12 6 0 0 0 82 6 17
2017 Library services 30 38 11 11 8 1 1 69 19 128
2017 Administration and operations 41 42 5 7 6 0 0 82 13 56
2017 Human resources 26 49 14 11 0 0 0 75 11 35
2017 Financial management 35 41 24 0 0 0 0 76 0 17
2017 Information management 35 40 12 9 5 0 0 75 13 49
2017 Information technology 38 45 9 7 1 0 0 83 8 46
2017 Policy 22 69 0 9 0 0 0 91 9 12
2017 Project management 20 38 21 13 8 0 0 58 21 24
2017 Other services to the public 24 34 10 15 16 0 0 59 31 40
2017 None of the above 15 55 9 10 9 0 1 72 19 65
2014 Client contact centre 12 56 29 0 0 3 0 70 0 46
2014 Communications or public affairs 27 41 24 3 5 0 0 68 8 37
2014 Access to information and privacy 11 26 34 23 6 0 0 36 30 29
2014 Science and technology 16 42 26 16 0 0 0 58 16 12
2014 Library services 20 32 25 15 8 0 0 52 23 152
2014 Administration and operations 23 50 13 10 3 1 0 74 13 87
2014 Human resources 21 56 19 4 0 0 0 77 4 30
2014 Financial management 5 45 34 11 5 0 0 50 16 19
2014 Materiel management 25 45 12 18 0 0 0 70 18 17
2014 Information management 30 36 13 11 7 3 0 68 19 114
2014 Information technology 16 33 25 16 7 2 0 50 24 55
2014 Evaluation 27 47 20 7 0 0 0 73 7 15
2014 Other services to the public 22 21 31 10 16 0 0 43 26 38
2014 None of the above 22 39 18 14 5 1 0 62 19 135

Question 7. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 56 4 4 0 0 0 92 4 26
2017 Communications or public affairs 38 42 18 0 2 0 0 80 2 33
2017 Access to information and privacy 53 23 18 6 0 0 0 76 6 17
2017 Library services 46 39 6 8 2 0 0 84 9 127
2017 Administration and operations 46 42 8 2 2 0 0 88 4 56
2017 Human resources 34 49 14 3 0 0 0 83 3 35
2017 Financial management 47 35 18 0 0 0 0 82 0 17
2017 Information management 41 40 11 6 0 2 0 83 6 50
2017 Information technology 48 41 7 2 1 0 0 89 4 45
2017 Policy 39 52 0 9 0 0 0 91 9 12
2017 Project management 25 58 4 9 4 0 0 83 13 24
2017 Other services to the public 47 44 8 0 2 0 0 90 2 40
2017 None of the above 36 41 12 5 4 0 1 78 10 66
2014 Client contact centre 37 44 16 4 0 0 0 80 4 46
2014 Communications or public affairs 46 43 8 0 3 0 0 89 3 37
2014 Access to information and privacy 38 42 17 0 3 0 0 79 3 29
2014 Science and technology 50 34 16 0 0 0 0 84 0 12
2014 Library services 43 39 10 7 2 0 0 81 8 152
2014 Administration and operations 40 41 8 7 2 1 0 83 9 86
2014 Human resources 40 41 13 7 0 0 0 80 7 30
2014 Financial management 20 36 38 6 0 0 0 56 6 19
2014 Materiel management 27 32 28 13 0 0 0 59 13 17
2014 Information management 45 39 6 5 4 0 0 85 9 114
2014 Information technology 36 40 14 7 2 0 0 76 9 55
2014 Evaluation 40 47 13 0 0 0 0 87 0 15
2014 Other services to the public 47 22 14 8 9 0 0 69 17 38
2014 None of the above 46 37 11 4 3 0 0 82 7 135
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 51 34 8 4 4 0 0 84 8 26
2017 Communications or public affairs 52 27 16 0 2 3 0 81 2 33
2017 Access to information and privacy 53 41 0 0 6 0 0 94 6 17
2017 Library services 59 23 6 7 6 0 0 82 13 128
2017 Administration and operations 71 17 4 8 0 0 0 88 8 55
2017 Human resources 49 34 6 11 0 0 0 83 11 35
2017 Financial management 59 23 18 0 0 0 0 82 0 17
2017 Information management 64 22 8 4 2 0 0 85 6 50
2017 Information technology 57 30 7 2 4 0 0 87 6 46
2017 Policy 74 9 17 0 0 0 0 83 0 12
2017 Project management 42 50 0 0 8 0 0 92 8 24
2017 Other services to the public 56 26 2 5 10 0 0 82 16 40
2017 None of the above 52 24 6 10 6 0 1 77 17 66

Question 9. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 42 43 11 4 0 0 0 86 4 26
2017 Communications or public affairs 58 30 7 0 2 3 0 90 2 33
2017 Access to information and privacy 53 41 0 0 6 0 0 94 6 17
2017 Library services 58 25 6 4 7 0 0 83 11 127
2017 Administration and operations 76 12 2 7 0 2 0 90 8 56
2017 Human resources 44 42 9 6 0 0 0 86 6 34
2017 Financial management 59 29 6 6 0 0 0 88 6 17
2017 Information management 68 24 4 2 0 2 0 94 2 50
2017 Information technology 61 25 4 2 4 5 0 90 6 45
2017 Policy 74 26 0 0 0 0 0 100 0 12
2017 Project management 42 42 8 0 8 0 0 84 8 24
2017 Other services to the public 56 29 5 5 5 0 0 85 10 40
2017 None of the above 55 18 12 11 2 1 1 75 13 65

Question 10. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 36 25 16 0 0 0 59 16 26
2017 Communications or public affairs 36 26 6 19 13 0 0 62 33 33
2017 Access to information and privacy 65 18 11 0 6 0 0 83 6 17
2017 Library services 34 37 10 11 7 1 0 72 18 128
2017 Administration and operations 46 31 10 6 6 2 0 79 12 56
2017 Human resources 29 27 20 21 3 0 0 56 24 35
2017 Financial management 47 47 6 0 0 0 0 94 0 17
2017 Information management 30 31 14 12 8 4 0 64 22 50
2017 Information technology 41 32 16 2 8 0 0 74 10 46
2017 Policy 42 32 17 0 9 0 0 74 9 12
2017 Project management 17 46 8 16 12 0 0 63 29 24
2017 Other services to the public 18 35 18 7 22 0 0 53 29 40
2017 None of the above 14 39 17 11 17 0 1 54 29 66

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 11 48 33 0 4 4 0 62 4 26
2017 Communications or public affairs 15 24 31 16 8 6 0 42 26 33
2017 Access to information and privacy 70 25 6 0 0 0 0 94 0 17
2017 Library services 20 35 27 6 6 6 0 58 13 127
2017 Administration and operations 28 45 13 7 5 0 0 74 13 55
2017 Human resources 18 41 19 19 3 0 0 59 22 35
2017 Financial management 29 53 18 0 0 0 0 82 0 17
2017 Information management 14 38 26 8 5 10 0 58 14 50
2017 Information technology 27 33 22 4 6 4 2 65 11 46
2017 Policy 16 35 41 9 0 0 0 51 9 12
2017 Project management 12 43 21 11 12 0 0 56 24 24
2017 Other services to the public 10 40 35 3 11 2 0 51 14 40
2017 None of the above 11 33 32 13 10 0 1 45 23 66

Question 12. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 4 28 39 14 15 0 0 32 29 26
2017 Communications or public affairs 4 24 48 19 6 0 0 28 25 32
2017 Access to information and privacy 0 40 30 12 18 0 0 40 30 17
2017 Library services 7 28 45 14 7 0 0 35 21 126
2017 Administration and operations 6 34 47 13 0 0 0 40 13 56
2017 Human resources 6 16 39 25 14 0 0 23 39 35
2017 Financial management 13 18 45 24 0 0 0 30 24 16
2017 Information management 4 35 38 13 8 2 0 40 21 47
2017 Information technology 4 25 52 13 6 0 0 29 19 46
2017 Policy 7 17 26 49 0 0 0 25 49 12
2017 Project management 0 20 59 17 3 0 0 20 20 24
2017 Other services to the public 2 24 37 29 8 0 0 26 37 40
2017 None of the above 3 21 40 25 10 0 1 24 35 66

Question 13. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 4 21 27 40 8 0 0 48 25 26
2017 Communications or public affairs 3 20 43 22 12 0 0 34 23 33
2017 Access to information and privacy 6 18 36 34 0 0 6 36 26 17
2017 Library services 7 10 40 31 10 1 0 42 18 124
2017 Administration and operations 2 7 38 39 13 0 0 53 9 54
2017 Human resources 11 20 39 17 13 0 0 30 31 35
2017 Financial management 0 23 36 23 12 0 6 37 25 17
2017 Information management 2 12 35 42 8 0 0 51 14 50
2017 Information technology 4 13 43 22 15 0 2 39 17 46
2017 Policy 9 41 26 17 7 0 0 25 49 12
2017 Project management 7 18 41 25 8 0 0 33 25 24
2017 Other services to the public 6 37 30 18 9 0 0 27 43 40
2017 None of the above 6 26 33 27 6 0 1 34 33 66
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Communications or public affairs 21 79 33
2017 Library services 18 82 127
2017 Administration and operations 13 87 55
2017 Information management 23 77 50
2017 Information technology 13 87 45
2017 Project management 37 63 24
2017 Other services to the public 26 74 39
2017 None of the above 18 82 65
2014 Client contact centre 11 89 46
2014 Communications or public affairs 27 73 37
2014 Access to information and privacy 20 80 29
2014 Library services 12 88 152
2014 Administration and operations 17 83 87
2014 Information management 14 86 114
2014 Information technology 14 86 55
2014 None of the above 15 85 134

Question 15a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 Library services 40 23
2017 Information management 48 11
2014 Communications or public affairs 60 10
2014 Library services 72 18
2014 Information management 64 16
2014 None of the above 53 20

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 Library services 45 23
2017 Other services to the public 51 10
2017 None of the above 58 12
2014 Communications or public affairs 50 10
2014 Library services 33 18
2014 Administration and operations 81 14
2014 Information management 60 16
2014 None of the above 38 20

Question 15c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 Information management 0 11
2014 Library services 0 18

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 Library services 0 23
2017 Information management 0 11
2017 Other services to the public 0 10
2017 None of the above 0 12
2014 Communications or public affairs 0 10
2014 Library services 0 18
2014 Administration and operations 0 14
2014 Information management 0 16
2014 None of the above 0 20

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 None of the above 0 12
2014 Communications or public affairs 0 10
2014 Administration and operations 0 14
2014 None of the above 0 20

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 None of the above 0 12
2014 Communications or public affairs 0 10
2014 Administration and operations 0 14

Question 15g. From whom did you experience harassment on the job? Other

Survey year Demographic  
(%)
Total responses
2017 Other services to the public 0 10
2017 None of the above 0 12
2014 Communications or public affairs 0 10
2014 Information management 0 16
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 0 100 26
2017 Library services 11 89 128
2017 Human resources 0 100 35
2017 Financial management 0 100 17
2017 Information management 17 83 48
2017 Other services to the public 18 82 40
2017 None of the above 13 87 64
2014 Access to information and privacy 17 83 29
2014 Library services 8 92 152
2014 Human resources 0 100 30
2014 Financial management 0 100 19
2014 None of the above 6 94 135

Question 17c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 Library services 0 13
2014 Library services 0 12

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 Library services 0 13
2014 Library services 0 12

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 Library services 0 13