2017 Public Service Employee Annual Survey Results for Shared Services Canada by Question 20 and 21. Please indicate your occupational group and level. Occupational Group CS

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 34 31 16 5 4 10 1 72 10 1703
2017 CS-01 36 26 17 4 3 15 0 73 7 112
2017 CS-02 30 30 18 7 5 9 1 67 13 539
2017 CS-03 35 30 16 4 4 10 0 74 9 617
2017 CS-04 36 36 15 4 2 7 1 77 7 297
2017 CS-05 47 28 13 5 2 5 0 79 7 60
2014 CS 32 32 19 3 3 10 1 71 7 2703
2014 CS-01 30 25 23 2 4 15 0 66 7 226
2014 CS-02 30 30 21 4 4 12 1 68 8 1063
2014 CS-03 33 33 18 3 3 9 1 73 7 923
2014 CS-04 39 34 14 3 2 7 1 79 5 390
2014 CS-05 36 41 15 3 0 5 0 82 3 80

Question 2. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 25 38 15 14 7 0 0 64 21 1699
2017 CS-01 29 35 17 13 6 0 0 64 19 110
2017 CS-02 22 39 15 15 9 0 0 60 24 539
2017 CS-03 27 37 15 14 7 0 0 64 21 614
2017 CS-04 27 40 14 15 4 0 0 67 19 296
2017 CS-05 37 40 13 7 3 0 0 77 10 60
2014 CS 33 37 16 8 5 1 0 71 13 2701
2014 CS-01 32 39 16 6 6 1 0 72 12 226
2014 CS-02 30 38 17 7 5 2 0 70 12 1063
2014 CS-03 34 37 14 9 5 1 0 72 14 922
2014 CS-04 35 37 16 7 5 0 0 72 12 389
2014 CS-05 39 39 10 8 4 1 0 78 11 80

Question 3. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 24 34 17 14 11 0 0 58 25 1700
2017 CS-01 27 29 18 14 12 1 0 56 26 112
2017 CS-02 21 30 20 16 13 0 0 51 30 537
2017 CS-03 22 39 15 13 10 0 0 62 23 616
2017 CS-04 28 34 16 14 8 0 0 62 22 295
2017 CS-05 33 42 12 10 3 0 0 75 13 60
2014 CS 23 36 18 12 11 0 0 59 23 2702
2014 CS-01 24 36 16 9 14 0 1 61 23 225
2014 CS-02 19 35 19 13 13 0 0 55 27 1064
2014 CS-03 24 38 18 11 8 0 0 63 19 922
2014 CS-04 25 35 19 11 11 0 0 59 22 390
2014 CS-05 41 29 9 15 6 0 0 70 21 80

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 20 33 17 16 12 2 0 54 29 1702
2017 CS-01 23 29 19 15 11 4 0 53 27 111
2017 CS-02 17 30 18 19 14 2 0 48 34 538
2017 CS-03 20 36 15 16 12 1 0 57 28 617
2017 CS-04 21 36 18 15 9 0 1 57 25 297
2017 CS-05 32 35 17 10 7 0 0 67 17 60

Question 5. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 37 34 13 9 6 0 0 72 15 1701
2017 CS-01 36 32 16 11 4 1 0 68 15 112
2017 CS-02 34 33 15 10 7 0 1 68 18 537
2017 CS-03 39 37 11 8 5 0 0 77 13 615
2017 CS-04 40 34 12 9 4 0 0 74 13 297
2017 CS-05 35 27 15 15 8 0 0 62 23 60
2014 CS 33 36 15 9 6 0 1 70 15 2702
2014 CS-01 30 39 12 6 8 1 3 73 14 226
2014 CS-02 33 35 17 8 5 1 1 70 13 1062
2014 CS-03 35 36 14 9 5 0 0 72 15 923
2014 CS-04 33 35 15 11 6 0 0 68 17 390
2014 CS-05 26 36 8 15 15 0 0 63 30 80

Question 6. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 13 26 18 18 24 0 0 40 42 1705
2017 CS-01 23 23 20 17 17 0 0 46 34 112
2017 CS-02 14 23 19 19 25 0 0 37 43 540
2017 CS-03 12 27 18 18 25 0 0 39 43 617
2017 CS-04 11 30 16 19 23 0 0 42 42 296
2017 CS-05 18 35 12 20 15 0 0 53 35 60
2014 CS 11 27 21 20 19 0 0 39 39 2704
2014 CS-01 17 29 26 12 15 1 0 46 28 226
2014 CS-02 12 29 22 18 18 1 0 42 36 1064
2014 CS-03 10 26 22 21 20 0 0 37 41 923
2014 CS-04 8 26 16 24 25 0 0 35 49 390
2014 CS-05 13 24 18 33 14 0 0 36 46 80

Question 7. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 24 39 14 14 9 0 0 63 23 1703
2017 CS-01 33 35 16 11 5 0 0 68 16 112
2017 CS-02 21 37 16 15 12 0 0 58 26 539
2017 CS-03 25 40 13 14 8 0 0 65 22 615
2017 CS-04 23 39 17 11 10 0 0 62 21 297
2017 CS-05 33 38 10 13 5 0 0 72 18 60
2014 CS 26 42 15 10 6 0 0 68 16 2702
2014 CS-01 33 34 16 10 7 0 0 67 17 225
2014 CS-02 25 43 16 10 6 0 0 68 16 1064
2014 CS-03 26 44 13 10 6 0 0 71 16 922
2014 CS-04 25 38 18 13 5 0 0 64 18 390
2014 CS-05 29 45 15 6 5 0 0 74 11 80
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 53 27 8 6 5 1 0 81 11 1701
2017 CS-01 56 20 12 7 4 1 0 77 12 112
2017 CS-02 46 29 10 7 8 1 0 76 14 537
2017 CS-03 58 25 7 6 3 1 0 84 9 616
2017 CS-04 55 28 7 6 3 0 0 83 9 296
2017 CS-05 60 30 5 2 2 2 0 92 3 60

Question 9. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 53 28 9 5 4 1 0 82 9 1696
2017 CS-01 51 28 9 5 5 2 0 81 10 111
2017 CS-02 46 30 10 6 6 1 1 78 12 536
2017 CS-03 57 26 8 4 3 1 0 84 7 613
2017 CS-04 55 28 7 6 3 0 0 84 9 296
2017 CS-05 58 32 7 2 2 0 0 90 3 60

Question 10. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 24 29 16 16 13 1 0 54 30 1700
2017 CS-01 33 22 20 13 11 1 0 56 24 112
2017 CS-02 23 27 15 15 18 2 0 51 34 537
2017 CS-03 24 32 16 17 10 1 0 56 27 615
2017 CS-04 25 31 15 18 10 0 0 57 28 296
2017 CS-05 18 33 18 17 12 2 0 53 29 60

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 14 28 30 15 9 5 0 43 25 1694
2017 CS-01 19 17 35 12 11 7 0 38 24 112
2017 CS-02 13 26 30 14 12 4 0 41 27 534
2017 CS-03 14 29 28 14 8 6 0 46 24 614
2017 CS-04 12 34 31 15 4 4 0 48 20 296
2017 CS-05 18 32 22 18 8 2 0 51 27 60

Question 12. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 3 15 41 27 15 1 0 17 42 1696
2017 CS-01 8 25 42 20 5 0 0 33 24 111
2017 CS-02 3 19 45 20 13 0 0 22 33 538
2017 CS-03 2 13 42 29 13 1 0 15 42 612
2017 CS-04 2 9 34 33 21 0 0 11 54 296
2017 CS-05 2 7 20 37 35 0 0 8 72 60

Question 13. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CS 12 27 38 18 5 0 0 23 39 1693
2017 CS-01 5 21 30 32 10 0 2 43 26 112
2017 CS-02 11 22 40 20 6 0 1 26 33 537
2017 CS-03 10 27 40 17 5 0 0 22 38 610
2017 CS-04 14 34 37 11 4 0 0 15 48 295
2017 CS-05 27 35 28 5 5 0 0 10 62 60
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 CS 16 84 1691
2017 CS-01 15 85 111
2017 CS-02 20 80 535
2017 CS-03 14 86 612
2017 CS-04 13 87 295
2017 CS-05 10 90 60
2014 CS 12 88 2699
2014 CS-01 17 83 225
2014 CS-02 11 89 1061
2014 CS-03 13 87 922
2014 CS-04 11 89 390
2014 CS-05 9 91 80

Question 15a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 CS 43 264
2017 CS-02 44 108
2017 CS-03 50 82
2017 CS-04 38 37
2014 CS 46 328
2014 CS-01 59 39
2014 CS-02 47 116
2014 CS-03 41 115
2014 CS-04 52 44

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 CS 60 264
2017 CS-01 59 17
2017 CS-02 65 108
2017 CS-03 54 82
2017 CS-04 59 37
2014 CS 66 328
2014 CS-01 74 39
2014 CS-02 66 116
2014 CS-03 70 115
2014 CS-04 45 44

Question 15c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 CS 5 264
2017 CS-03 9 82
2014 CS 7 328
2014 CS-03 10 115
2014 CS-04 11 44

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 CS 0 264
2017 CS-01 0 17
2017 CS-02 0 108
2017 CS-03 0 82
2017 CS-04 0 37
2014 CS 0 328
2014 CS-01 0 39
2014 CS-02 0 116
2014 CS-03 0 115
2014 CS-04 0 44

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 CS 23 264
2017 CS-01 35 17
2017 CS-02 21 108
2017 CS-03 20 82
2017 CS-04 27 37
2014 CS 14 328
2014 CS-01 23 39
2014 CS-02 16 116
2014 CS-03 11 115

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 CS 2 264
2017 CS-01 0 17
2014 CS 2 328
2014 CS-01 0 39

Question 15g. From whom did you experience harassment on the job? Other

Survey year Demographic  
(%)
Total responses
2017 CS 7 264
2017 CS-01 0 17
2017 CS-02 7 108
2017 CS-03 7 82
2014 CS 4 328
2014 CS-02 4 116
2014 CS-03 5 115
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 CS 12 88 1694
2017 CS-01 10 90 112
2017 CS-02 14 86 536
2017 CS-03 11 89 612
2017 CS-04 9 91 294
2014 CS 7 93 2697
2014 CS-01 8 92 225
2014 CS-02 6 94 1061
2014 CS-03 8 92 923
2014 CS-04 4 96 388

Question 17a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 CS 34 193
2017 CS-02 37 75
2017 CS-03 33 67
2017 CS-04 38 26
2014 CS 34 174
2014 CS-01 50 18
2014 CS-02 37 62
2014 CS-03 28 69

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 CS 73 193
2017 CS-02 81 75
2017 CS-03 60 67
2017 CS-04 81 26
2014 CS 76 174
2014 CS-01 89 18
2014 CS-02 69 62
2014 CS-03 81 69
2014 CS-04 65 17

Question 17c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 CS 4 193
2017 CS-01 0 11
2014 CS 3 174
2014 CS-01 0 18
2014 CS-04 0 17

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 CS 0 193
2017 CS-01 0 11
2017 CS-02 0 75
2017 CS-03 0 67
2017 CS-04 0 26
2014 CS 0 174
2014 CS-01 0 18
2014 CS-02 0 62
2014 CS-03 0 69
2014 CS-04 0 17

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 CS 20 193
2017 CS-02 19 75
2017 CS-03 18 67
2017 CS-04 23 26
2014 CS 13 174
2014 CS-02 18 62
2014 CS-03 13 69

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 CS 6 193
2017 CS-01 0 11
2014 CS 3 174
2014 CS-04 0 17

Question 17g. From whom did you experience discrimination on the job? Other

Survey year Demographic  
(%)
Total responses
2017 CS 17 193
2017 CS-02 12 75
2017 CS-03 24 67
2014 CS 16 174
2014 CS-02 19 62
2014 CS-03 12 69
2014 CS-04 29 17