2017 Public Service Employee Annual Survey Results for Canadian Radio-television and TeleCommunications Commission by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 26 10 10 9 0 0 72 18 11
2017 Federal regulators 38 45 10 3 0 4 0 86 3 89
2017 Compliance, inspection and enforcement 26 42 18 4 4 7 0 72 8 27
2017 Communications or public affairs 37 43 4 12 0 4 0 83 13 24
2017 Legal services 20 73 0 7 0 0 0 93 7 15
2017 Administration and operations 45 38 11 4 2 0 0 83 6 47
2017 Human resources 45 36 5 9 0 4 0 86 9 22
2017 Financial management 52 38 10 0 0 0 0 90 0 12
2017 Information management 31 62 0 7 0 0 0 93 7 13
2017 Information technology 32 63 5 0 0 0 0 95 0 19
2017 Policy 26 46 9 4 9 6 0 76 14 32
2014 Client contact centre 47 38 15 0 0 0 0 85 0 15
2014 Federal regulators 50 35 2 5 3 3 1 89 8 87
2014 Compliance, inspection and enforcement 48 31 9 3 0 9 0 87 3 31
2014 Communications or public affairs 55 42 4 0 0 0 0 96 0 26
2014 Legal services 65 28 0 7 0 0 0 93 7 14
2014 Administration and operations 48 41 4 0 4 2 0 91 4 46
2014 Human resources 26 58 8 0 9 0 0 84 9 10
2014 Information management 59 17 6 6 0 12 0 87 7 15
2014 Information technology 37 47 16 0 0 0 0 84 0 19
2014 None of the above 39 49 4 4 4 0 0 88 8 25

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 66 16 0 10 9 0 0 82 18 11
2017 Federal regulators 48 37 6 5 4 0 0 84 10 89
2017 Compliance, inspection and enforcement 29 48 4 12 7 0 0 77 19 27
2017 Communications or public affairs 53 22 8 13 4 0 0 75 17 24
2017 Legal services 34 66 0 0 0 0 0 100 0 15
2017 Administration and operations 52 34 2 7 4 0 0 87 11 47
2017 Human resources 64 27 0 4 4 0 0 91 9 22
2017 Financial management 56 44 0 0 0 0 0 100 0 12
2017 Information management 30 45 9 17 0 0 0 74 17 13
2017 Information technology 47 37 10 6 0 0 0 84 6 19
2017 Policy 57 28 3 9 3 0 0 85 12 32
2014 Client contact centre 47 53 0 0 0 0 0 100 0 15
2014 Federal regulators 60 30 1 2 6 1 0 91 8 87
2014 Compliance, inspection and enforcement 36 46 6 12 0 0 0 82 12 31
2014 Communications or public affairs 59 33 4 0 4 0 0 92 4 26
2014 Legal services 56 37 0 7 0 0 0 93 7 14
2014 Administration and operations 43 46 0 4 6 0 0 89 11 46
2014 Human resources 26 57 0 0 18 0 0 82 18 10
2014 Information management 48 18 17 18 0 0 0 65 18 15
2014 Information technology 53 37 11 0 0 0 0 89 0 19
2014 None of the above 35 44 8 4 8 0 0 80 12 25

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 36 10 0 9 0 0 82 9 11
2017 Federal regulators 41 40 7 10 2 0 0 81 12 89
2017 Compliance, inspection and enforcement 37 37 7 7 12 0 0 73 19 27
2017 Communications or public affairs 52 26 4 13 4 0 0 79 17 24
2017 Legal services 33 61 0 7 0 0 0 93 7 15
2017 Administration and operations 37 47 10 2 4 0 0 84 6 47
2017 Human resources 73 18 4 4 0 0 0 91 4 22
2017 Financial management 51 26 15 8 0 0 0 77 8 12
2017 Information management 22 43 9 9 17 0 0 66 26 13
2017 Information technology 27 62 11 0 0 0 0 89 0 19
2017 Policy 46 31 9 7 6 0 0 77 13 32
2014 Client contact centre 52 27 21 0 0 0 0 79 0 15
2014 Federal regulators 46 33 3 9 9 0 0 79 18 87
2014 Compliance, inspection and enforcement 21 31 20 18 9 0 0 52 28 31
2014 Communications or public affairs 63 16 13 8 0 0 0 79 8 26
2014 Legal services 35 58 7 0 0 0 0 93 0 14
2014 Administration and operations 45 31 9 11 4 0 0 76 15 46
2014 Human resources 51 32 9 9 0 0 0 82 9 10
2014 Information management 48 17 6 29 0 0 0 65 29 15
2014 Information technology 31 48 11 5 5 0 0 79 11 19
2014 None of the above 24 36 15 12 8 0 4 63 21 25

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 44 10 0 9 0 0 82 9 11
2017 Federal regulators 32 37 7 17 3 5 0 72 21 88
2017 Compliance, inspection and enforcement 29 41 11 8 11 0 0 70 19 27
2017 Communications or public affairs 41 34 8 4 13 0 0 75 17 24
2017 Legal services 27 66 0 7 0 0 0 93 7 15
2017 Administration and operations 36 37 14 6 4 0 2 75 11 46
2017 Human resources 68 14 13 4 0 0 0 82 4 22
2017 Financial management 33 31 15 21 0 0 0 64 21 12
2017 Information management 7 44 16 7 26 0 0 51 33 13
2017 Information technology 20 47 21 11 0 0 0 67 11 19
2017 Policy 45 31 16 3 4 0 0 77 7 31

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 55 37 0 8 0 0 0 92 8 11
2017 Federal regulators 48 29 13 6 3 0 0 78 10 89
2017 Compliance, inspection and enforcement 44 34 7 7 7 0 0 78 15 27
2017 Communications or public affairs 54 20 9 8 9 0 0 74 17 24
2017 Legal services 47 39 7 7 0 0 0 87 7 15
2017 Administration and operations 56 33 4 0 7 0 0 89 7 46
2017 Human resources 64 27 0 4 4 0 0 91 9 22
2017 Financial management 35 39 18 8 0 0 0 74 8 12
2017 Information management 29 36 17 0 18 0 0 66 18 13
2017 Information technology 68 20 0 6 0 0 5 94 6 19
2017 Policy 53 31 6 10 0 0 0 84 10 32
2014 Client contact centre 59 33 0 8 0 0 0 92 8 14
2014 Federal regulators 49 29 10 3 8 0 0 79 11 86
2014 Compliance, inspection and enforcement 31 24 30 6 9 0 0 55 15 31
2014 Communications or public affairs 59 34 3 3 0 0 0 93 3 26
2014 Legal services 44 51 0 6 0 0 0 94 6 14
2014 Administration and operations 52 28 6 13 0 0 0 80 13 46
2014 Human resources 24 42 0 25 9 0 0 66 34 10
2014 Information management 60 12 12 0 12 0 6 75 12 15
2014 Information technology 47 42 5 5 0 0 0 89 5 19
2014 None of the above 36 31 8 20 4 0 0 68 24 25

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 44 10 0 9 0 0 82 9 11
2017 Federal regulators 46 33 7 11 3 0 0 79 14 89
2017 Compliance, inspection and enforcement 44 29 7 16 4 0 0 73 19 27
2017 Communications or public affairs 36 39 4 17 4 0 0 75 21 24
2017 Legal services 47 46 7 0 0 0 0 93 0 15
2017 Administration and operations 47 37 5 4 6 0 0 85 11 46
2017 Human resources 50 36 5 4 4 0 0 86 9 22
2017 Financial management 41 49 10 0 0 0 0 90 0 12
2017 Information management 22 52 7 18 0 0 0 74 18 13
2017 Information technology 31 53 5 11 0 0 0 84 11 19
2017 Policy 44 44 9 0 3 0 0 88 3 32
2014 Client contact centre 47 45 7 0 0 0 0 93 0 15
2014 Federal regulators 49 34 3 6 7 0 0 84 13 87
2014 Compliance, inspection and enforcement 30 37 15 12 6 0 0 66 18 31
2014 Communications or public affairs 67 25 8 0 0 0 0 92 0 26
2014 Legal services 64 14 14 0 7 0 0 78 7 14
2014 Administration and operations 43 44 2 7 4 0 0 87 11 46
2014 Human resources 18 65 9 0 9 0 0 82 9 10
2014 Information management 23 30 29 11 6 0 0 54 17 15
2014 Information technology 32 47 11 11 0 0 0 79 11 19
2014 None of the above 28 44 16 4 8 0 0 72 12 25

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 63 37 0 0 0 0 0 100 0 11
2017 Federal regulators 48 37 10 3 1 0 0 86 4 89
2017 Compliance, inspection and enforcement 44 37 5 15 0 0 0 81 15 27
2017 Communications or public affairs 43 35 4 17 0 0 0 79 17 24
2017 Legal services 47 46 7 0 0 0 0 93 0 15
2017 Administration and operations 48 34 10 5 2 0 0 82 7 47
2017 Human resources 59 32 0 4 4 0 0 91 9 22
2017 Financial management 41 49 10 0 0 0 0 90 0 12
2017 Information management 38 36 7 9 9 0 0 74 18 13
2017 Information technology 42 52 6 0 0 0 0 94 0 19
2017 Policy 59 41 0 0 0 0 0 100 0 32
2014 Client contact centre 53 47 0 0 0 0 0 100 0 15
2014 Federal regulators 51 30 11 3 5 0 0 81 8 87
2014 Compliance, inspection and enforcement 27 45 18 9 0 0 0 72 9 31
2014 Communications or public affairs 63 29 9 0 0 0 0 91 0 26
2014 Legal services 57 43 0 0 0 0 0 100 0 14
2014 Administration and operations 51 38 7 2 2 0 0 89 4 45
2014 Human resources 34 41 16 9 0 0 0 75 9 10
2014 Information management 41 24 29 6 0 0 0 65 6 15
2014 Information technology 53 42 0 0 5 0 0 95 5 19
2014 None of the above 24 49 15 8 4 0 0 73 12 25
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 36 0 0 9 0 0 91 9 11
2017 Federal regulators 60 22 6 4 6 0 1 83 10 89
2017 Compliance, inspection and enforcement 62 18 12 7 0 0 0 81 7 27
2017 Communications or public affairs 61 13 4 9 9 4 0 77 18 24
2017 Legal services 74 19 7 0 0 0 0 93 0 15
2017 Administration and operations 66 19 7 7 2 0 0 84 9 47
2017 Human resources 68 27 0 0 4 0 0 96 4 22
2017 Financial management 48 41 0 10 0 0 0 90 10 12
2017 Information management 38 36 9 9 7 0 0 74 17 13
2017 Information technology 66 34 0 0 0 0 0 100 0 19
2017 Policy 79 12 6 3 0 0 0 91 3 32

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 36 0 0 9 0 0 91 9 11
2017 Federal regulators 69 15 5 1 7 1 1 87 8 88
2017 Compliance, inspection and enforcement 59 19 11 4 7 0 0 78 11 27
2017 Communications or public affairs 52 18 8 9 9 4 0 73 18 24
2017 Legal services 74 13 7 7 0 0 0 87 7 15
2017 Administration and operations 69 17 10 2 2 0 0 86 4 46
2017 Human resources 77 13 5 0 4 0 0 91 4 22
2017 Financial management 66 23 0 10 0 0 0 90 10 12
2017 Information management 45 22 16 9 7 0 0 67 17 13
2017 Information technology 66 34 0 0 0 0 0 100 0 19
2017 Policy 79 21 0 0 0 0 0 100 0 32

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 20 16 0 9 0 0 75 9 11
2017 Federal regulators 40 32 10 10 8 0 0 72 17 89
2017 Compliance, inspection and enforcement 29 41 12 4 15 0 0 70 18 27
2017 Communications or public affairs 28 51 4 4 13 0 0 79 18 24
2017 Legal services 40 53 0 7 0 0 0 93 7 15
2017 Administration and operations 49 29 9 11 2 0 0 78 13 47
2017 Human resources 51 32 4 0 13 0 0 82 13 22
2017 Financial management 36 46 18 0 0 0 0 82 0 12
2017 Information management 22 36 0 25 17 0 0 58 42 13
2017 Information technology 41 37 11 5 6 0 0 78 11 19
2017 Policy 42 43 3 9 3 0 0 85 12 32

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 65 35 0 0 0 0 0 100 0 11
2017 Federal regulators 42 36 7 12 3 0 0 77 15 89
2017 Compliance, inspection and enforcement 44 29 11 7 8 0 0 73 16 27
2017 Communications or public affairs 48 39 4 0 9 0 0 87 9 24
2017 Legal services 54 27 13 7 0 0 0 81 7 15
2017 Administration and operations 41 41 12 6 0 0 0 82 6 46
2017 Human resources 65 22 4 9 0 0 0 87 9 22
2017 Financial management 59 16 10 0 8 8 0 80 8 12
2017 Information management 22 38 23 7 9 0 0 60 17 13
2017 Information technology 41 54 5 0 0 0 0 95 0 19
2017 Policy 41 35 6 12 3 3 0 78 16 32

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 20 37 26 8 0 0 28 34 11
2017 Federal regulators 2 19 39 28 11 1 0 22 39 88
2017 Compliance, inspection and enforcement 11 33 37 16 4 0 0 44 19 27
2017 Communications or public affairs 4 25 44 13 13 0 0 29 26 24
2017 Legal services 0 33 40 27 0 0 0 33 27 15
2017 Administration and operations 11 23 49 13 4 0 0 34 17 47
2017 Human resources 0 23 32 27 18 0 0 23 45 22
2017 Financial management 0 18 66 16 0 0 0 18 16 12
2017 Information management 0 30 46 24 0 0 0 30 24 13
2017 Information technology 0 25 42 33 0 0 0 25 33 19
2017 Policy 4 18 50 18 9 0 0 23 27 32

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 9 42 0 29 0 0 29 29 10
2017 Federal regulators 8 18 45 20 9 0 0 28 26 88
2017 Compliance, inspection and enforcement 4 19 26 29 22 0 0 51 23 27
2017 Communications or public affairs 9 14 34 38 5 0 0 43 23 23
2017 Legal services 0 26 34 40 0 0 0 40 26 15
2017 Administration and operations 4 13 34 28 21 0 0 49 17 47
2017 Human resources 14 27 36 19 5 0 0 23 41 22
2017 Financial management 0 16 51 15 18 0 0 34 16 12
2017 Information management 9 16 53 7 15 0 0 22 25 13
2017 Information technology 0 27 32 20 20 0 0 41 27 19
2017 Policy 9 16 42 22 11 0 0 33 25 31
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 20 80 89
2017 Compliance, inspection and enforcement 18 82 27
2017 Communications or public affairs 25 75 24
2017 Administration and operations 12 88 47
2017 Human resources 23 77 22
2017 Policy 37 63 32
2014 Federal regulators 18 82 87
2014 Compliance, inspection and enforcement 25 75 31
2014 Communications or public affairs 26 74 26
2014 Legal services 0 100 14
2014 Administration and operations 15 85 46
2014 None of the above 20 80 25

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 50 18
2017 Policy 42 12
2014 Federal regulators 47 13

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Policy 50 12
2014 Federal regulators 53 13

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 0 18
2017 Policy 0 12
2014 Federal regulators 0 13

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 0 18
2017 Policy 0 12
2014 Federal regulators 0 13

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 0 18
2017 Policy 0 12
2014 Federal regulators 0 13

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 0 18
2017 Policy 0 12
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Federal regulators 15 85 87
2017 Communications or public affairs 25 75 24
2017 Financial management 0 100 12
2017 Information management 0 100 13
2014 Legal services 0 100 14
2014 Administration and operations 11 89 46
2014 Information technology 0 100 19
2014 None of the above 0 100 25

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 45 13

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 0 13

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 0 13

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Federal regulators 0 13