2017 Public Service Employee Annual Survey Results for Courts Administration Service by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 35 13 13 0 0 0 74 13 15
2017 Security 43 37 6 7 0 6 0 86 8 16
2017 Legal services 29 41 12 9 5 3 1 73 14 115
2017 Administration and operations 45 34 6 6 7 1 1 80 13 132
2017 Human resources 38 54 4 0 0 4 0 96 0 24
2017 Financial management 9 60 7 7 9 7 0 75 18 13
2017 Information technology 48 33 9 5 0 5 0 85 5 21
2017 None of the above 23 37 7 0 12 20 0 75 15 13
2014 Client contact centre 0 64 24 5 0 7 0 69 5 16
2014 Legal services 31 37 16 5 5 2 3 72 11 104
2014 Administration and operations 40 35 15 1 5 5 0 78 7 140
2014 Human resources 28 66 6 0 0 0 0 94 0 15
2014 Financial management 16 65 13 6 0 0 0 81 6 14
2014 Information management 33 42 15 0 9 0 0 75 9 12
2014 Information technology 41 18 27 9 0 5 0 62 10 22
2014 Other services to the public 55 9 25 6 0 0 6 67 6 17
2014 None of the above 21 38 17 7 10 8 0 64 18 34

Question 2. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 41 19 21 6 13 0 0 60 19 15
2017 Security 37 55 0 7 0 0 0 93 7 16
2017 Legal services 50 35 4 6 5 0 0 85 11 115
2017 Administration and operations 36 39 8 11 6 0 0 75 17 134
2017 Human resources 46 46 4 4 0 0 0 92 4 24
2017 Financial management 34 46 13 7 0 0 0 80 7 13
2017 Information technology 41 32 5 9 14 0 0 73 23 22
2017 None of the above 56 10 22 12 0 0 0 65 12 13
2014 Client contact centre 19 50 24 0 6 0 0 70 6 16
2014 Legal services 37 42 11 5 4 1 0 80 9 103
2014 Administration and operations 46 37 8 5 4 0 0 83 9 140
2014 Human resources 58 34 0 8 0 0 0 92 8 15
2014 Financial management 23 45 19 13 0 0 0 68 13 14
2014 Information management 23 68 8 0 0 0 0 92 0 12
2014 Information technology 27 36 14 9 14 0 0 64 23 22
2014 Other services to the public 65 17 12 6 0 0 0 82 6 17
2014 None of the above 34 27 21 6 10 2 0 63 16 34

Question 3. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 21 34 13 6 0 0 47 19 15
2017 Security 24 42 19 15 0 0 0 66 15 16
2017 Legal services 38 28 12 11 10 0 1 66 21 115
2017 Administration and operations 32 37 10 8 13 0 0 69 21 133
2017 Human resources 46 34 4 16 0 0 0 80 16 24
2017 Financial management 40 31 7 22 0 0 0 71 22 13
2017 Information technology 36 36 14 5 9 0 0 72 14 22
2017 None of the above 56 10 6 10 18 0 0 65 28 13
2014 Client contact centre 13 45 6 29 7 0 0 58 36 16
2014 Legal services 20 39 22 9 7 2 2 61 16 104
2014 Administration and operations 31 32 14 13 9 0 1 64 23 140
2014 Human resources 40 28 14 12 6 0 0 68 18 15
2014 Financial management 29 45 0 26 0 0 0 74 26 14
2014 Information management 9 41 33 7 9 0 0 51 16 12
2014 Information technology 23 23 23 23 9 0 0 45 32 22
2014 Other services to the public 18 47 23 0 12 0 0 65 12 17
2014 None of the above 21 25 27 15 13 0 0 46 28 34

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 22 35 18 12 0 0 35 30 15
2017 Security 25 29 19 19 7 0 0 54 27 16
2017 Legal services 24 39 11 11 14 0 1 63 26 114
2017 Administration and operations 21 34 17 14 13 1 0 55 27 134
2017 Human resources 30 50 0 13 7 0 0 80 20 24
2017 Financial management 18 51 18 14 0 0 0 68 14 12
2017 Information technology 23 32 18 10 18 0 0 54 28 22
2017 None of the above 65 0 0 0 35 0 0 65 35 13

Question 5. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 41 21 6 6 0 7 65 13 15
2017 Security 21 43 12 13 11 0 0 64 24 16
2017 Legal services 45 26 11 11 7 1 0 71 18 114
2017 Administration and operations 40 32 11 7 10 1 0 72 16 134
2017 Human resources 54 34 4 8 0 0 0 88 8 24
2017 Financial management 25 31 6 24 15 0 0 56 38 13
2017 Information technology 32 32 14 23 0 0 0 63 23 22
2017 None of the above 48 16 7 22 6 0 0 64 29 13
2014 Client contact centre 13 38 36 7 6 0 0 51 13 16
2014 Legal services 25 33 28 7 3 4 1 61 10 104
2014 Administration and operations 35 30 15 12 5 0 2 67 18 140
2014 Human resources 32 40 28 0 0 0 0 72 0 15
2014 Financial management 19 29 13 26 13 0 0 48 39 14
2014 Information management 51 31 18 0 0 0 0 82 0 12
2014 Information technology 18 18 23 9 32 0 0 36 41 22
2014 Other services to the public 30 41 18 11 0 0 0 72 11 17
2014 None of the above 27 29 21 9 8 3 3 60 18 34

Question 6. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 20 39 22 12 7 0 0 59 19 15
2017 Security 19 49 6 25 0 0 0 69 25 16
2017 Legal services 34 39 11 9 7 0 0 72 17 115
2017 Administration and operations 25 37 16 10 12 0 0 62 22 134
2017 Human resources 42 34 11 8 4 0 0 76 13 24
2017 Financial management 16 56 7 20 0 0 0 72 20 13
2017 Information technology 18 45 19 5 14 0 0 63 18 22
2017 None of the above 56 16 10 6 13 0 0 71 19 13
2014 Client contact centre 0 33 36 13 13 5 0 35 27 16
2014 Legal services 21 44 18 9 6 1 1 66 15 104
2014 Administration and operations 22 35 20 13 9 1 0 58 22 140
2014 Human resources 28 26 32 14 0 0 0 54 14 15
2014 Financial management 10 29 23 13 26 0 0 39 39 14
2014 Information management 0 50 40 0 9 0 0 50 9 12
2014 Information technology 14 14 27 18 27 0 0 27 45 22
2014 Other services to the public 31 45 19 6 0 0 0 75 6 17
2014 None of the above 27 22 31 2 16 2 0 50 18 33

Question 7. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 47 40 7 6 0 0 0 87 6 15
2017 Security 39 45 11 6 0 0 0 83 6 16
2017 Legal services 54 33 8 2 2 0 0 88 4 115
2017 Administration and operations 32 46 9 9 4 0 0 78 13 134
2017 Human resources 25 59 8 4 4 0 0 83 8 24
2017 Financial management 47 22 9 6 16 0 0 69 22 13
2017 Information technology 45 50 0 0 5 0 0 95 5 22
2017 None of the above 65 6 0 22 6 0 0 71 29 13
2014 Client contact centre 20 26 31 11 11 0 0 47 23 16
2014 Legal services 38 55 4 1 2 0 0 93 3 104
2014 Administration and operations 38 39 13 9 1 0 0 77 10 140
2014 Human resources 44 28 20 8 0 0 0 72 8 15
2014 Financial management 10 52 13 19 6 0 0 61 26 14
2014 Information management 33 48 0 9 9 0 0 81 19 12
2014 Information technology 27 23 14 32 5 0 0 50 36 22
2014 Other services to the public 54 33 6 6 0 0 0 88 6 17
2014 None of the above 29 45 13 3 6 0 3 77 10 34
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 46 42 6 0 6 0 0 88 6 15
2017 Security 63 12 13 7 5 0 0 75 12 16
2017 Legal services 60 21 3 5 9 0 1 82 14 115
2017 Administration and operations 51 22 13 6 7 0 0 74 14 133
2017 Human resources 64 33 0 0 3 0 0 97 3 24
2017 Financial management 47 33 7 13 0 0 0 80 13 13
2017 Information technology 59 23 0 5 9 0 5 86 14 22
2017 None of the above 65 16 6 0 12 0 0 82 12 13

Question 9. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 40 28 14 6 6 6 0 72 13 15
2017 Security 63 25 0 0 12 0 0 88 12 16
2017 Legal services 54 26 5 5 8 0 3 82 13 114
2017 Administration and operations 53 22 14 2 8 0 0 75 11 133
2017 Human resources 68 29 0 0 3 0 0 97 3 24
2017 Financial management 38 33 0 22 7 0 0 71 29 13
2017 Information technology 36 32 14 0 18 0 0 68 18 22
2017 None of the above 46 26 16 0 12 0 0 72 12 13

Question 10. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 27 21 14 31 0 6 0 51 33 15
2017 Security 19 30 12 12 27 0 0 49 39 16
2017 Legal services 34 31 9 7 17 0 1 66 25 115
2017 Administration and operations 26 36 7 15 17 0 0 62 32 133
2017 Human resources 30 37 16 12 5 0 0 67 17 24
2017 Financial management 16 16 46 15 7 0 0 33 22 13
2017 Information technology 18 36 18 0 28 0 0 54 28 22
2017 None of the above 37 28 0 10 25 0 0 65 35 13

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 21 21 27 6 0 0 47 33 15
2017 Security 14 25 32 14 8 0 6 42 24 15
2017 Legal services 18 29 24 14 8 6 0 50 23 115
2017 Administration and operations 24 40 17 7 12 1 0 64 19 132
2017 Human resources 8 64 20 4 4 0 0 72 8 24
2017 Financial management 7 54 22 9 7 0 0 62 16 13
2017 Information technology 18 23 32 0 23 5 0 42 25 22
2017 None of the above 48 7 10 6 19 10 0 62 27 13

Question 12. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 28 25 13 6 0 0 56 19 15
2017 Security 0 13 42 31 13 0 0 13 45 16
2017 Legal services 6 27 40 17 10 0 0 33 27 113
2017 Administration and operations 4 21 50 15 10 0 0 25 25 131
2017 Human resources 5 12 29 37 16 0 0 17 54 24
2017 Financial management 7 0 41 31 20 0 0 7 51 13
2017 Information technology 5 6 30 30 30 0 0 11 59 20
2017 None of the above 7 25 36 16 16 0 0 32 32 13

Question 13. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 0 19 46 6 22 0 7 30 21 15
2017 Security 24 13 45 12 6 0 0 18 37 16
2017 Legal services 8 19 29 35 9 0 0 44 27 114
2017 Administration and operations 7 22 47 20 4 0 0 24 29 134
2017 Human resources 9 31 38 18 4 0 0 22 40 23
2017 Financial management 0 44 31 25 0 0 0 25 44 13
2017 Information technology 19 14 58 9 0 0 0 9 33 21
2017 None of the above 16 26 36 15 7 0 0 22 42 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Client contact centre 40 60 15
2017 Security 40 60 16
2017 Legal services 20 80 115
2017 Administration and operations 22 78 132
2017 Information technology 32 68 22
2014 Legal services 19 81 104
2014 Administration and operations 15 85 140
2014 Information management 0 100 12
2014 Information technology 27 73 22
2014 None of the above 26 74 34

Question 15a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 Legal services 57 23
2017 Administration and operations 51 29
2014 Legal services 35 20
2014 Administration and operations 58 21

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 Legal services 43 23
2017 Administration and operations 68 29
2014 Legal services 72 20
2014 Administration and operations 62 21

Question 15c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 Legal services 0 23

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 Legal services 0 23
2017 Administration and operations 0 29
2014 Legal services 0 20
2014 Administration and operations 0 21

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 Administration and operations 0 29
2014 Legal services 0 20
2014 Administration and operations 0 21

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 Legal services 0 23
2014 Administration and operations 0 21
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Legal services 10 90 115
2017 Administration and operations 13 87 134
2017 Human resources 0 100 24
2014 Legal services 5 95 103
2014 Administration and operations 8 92 140
2014 Human resources 0 100 15
2014 Information management 0 100 12

Question 17a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 Legal services 46 11
2017 Administration and operations 49 17
2014 Administration and operations 58 10

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 Administration and operations 71 17
2014 Administration and operations 59 10

Question 17c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 Legal services 0 11
2014 Administration and operations 0 10

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 Legal services 0 11
2017 Administration and operations 0 17
2014 Administration and operations 0 10

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 Legal services 0 11
2017 Administration and operations 0 17

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 Legal services 0 11