2017 Public Service Employee Annual Survey Results for Immigration and Refugee Board of Canada by Question 20 and 21. Please indicate your occupational group and level. Occupational Group PM

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 35 41 12 6 1 5 0 79 8 138
2017 PM-01 34 38 13 9 3 3 0 74 13 32
2017 PM-04 50 40 0 0 0 10 0 100 0 10
2017 PM-06 36 36 16 3 1 7 0 78 4 74
2014 PM 40 38 10 3 4 4 0 82 8 193
2014 PM-01 31 47 15 3 2 2 0 80 5 60
2014 PM-04 58 26 11 0 0 5 0 89 0 19
2014 PM-05 58 21 10 0 5 5 0 84 5 19
2014 PM-06 40 38 6 4 7 6 0 82 12 90

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 28 47 9 9 6 0 0 76 15 137
2017 PM-01 25 50 9 6 9 0 0 75 16 32
2017 PM-04 50 40 0 10 0 0 0 90 10 10
2017 PM-06 30 45 11 10 4 0 0 75 14 73
2014 PM 44 34 10 9 4 0 0 77 12 193
2014 PM-01 40 43 11 5 0 0 0 83 5 60
2014 PM-04 63 32 5 0 0 0 0 95 0 19
2014 PM-05 53 31 10 5 0 0 0 84 5 19
2014 PM-06 39 29 10 14 8 0 0 68 22 90
2011 PM 27 37 11 13 11 1 0 65 24 183
2011 PM-01 21 33 17 16 11 2 0 55 27 63
2011 PM-04 45 45 0 0 10 0 0 90 10 20
2011 PM-05 18 34 13 18 16 0 0 52 34 61
2011 PM-06 41 48 0 7 0 3 0 93 7 29
2008 PM 34 38 14 8 6 0 0 72 14 151
2008 PM-01 23 38 15 15 9 0 0 62 23 47
2008 PM-03 42 50 8 0 0 0 0 92 0 12
2008 PM-05 30 39 15 7 9 0 0 69 17 54
2008 PM-06 52 35 13 0 0 0 0 87 0 31

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 25 37 15 13 9 1 0 63 22 138
2017 PM-01 28 34 9 16 13 0 0 63 28 32
2017 PM-04 60 10 10 20 0 0 0 70 20 10
2017 PM-06 23 42 16 9 8 1 0 66 18 74
2014 PM 19 36 19 15 10 0 0 55 26 192
2014 PM-01 17 38 18 17 10 0 0 55 27 60
2014 PM-04 32 42 16 0 11 0 0 74 11 19
2014 PM-05 45 33 5 11 5 0 0 78 16 18
2014 PM-06 13 32 23 19 12 0 0 46 31 90

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 22 36 17 14 10 1 0 59 24 138
2017 PM-01 25 25 31 9 9 0 0 50 19 32
2017 PM-04 60 20 0 20 0 0 0 80 20 10
2017 PM-06 18 41 15 12 12 3 0 60 25 74

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 32 35 11 13 7 2 1 69 20 138
2017 PM-01 34 44 9 3 3 3 3 83 7 32
2017 PM-04 50 40 10 0 0 0 0 90 0 10
2017 PM-06 30 26 12 19 11 3 0 57 31 74
2014 PM 31 32 13 13 10 0 1 64 23 193
2014 PM-01 25 45 22 7 2 0 0 70 8 60
2014 PM-04 58 32 5 5 0 0 0 89 5 19
2014 PM-05 64 21 5 0 10 0 0 84 10 19
2014 PM-06 22 26 10 23 18 0 1 48 42 90
2011 PM 31 41 16 6 4 2 1 74 10 184
2011 PM-01 30 37 17 8 6 2 0 68 15 63
2011 PM-04 25 55 10 5 5 0 0 80 10 20
2011 PM-05 27 47 17 7 2 2 0 75 8 60
2011 PM-06 40 40 13 3 0 3 0 83 3 30

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 26 40 10 16 8 0 0 66 24 137
2017 PM-01 26 35 13 16 10 0 0 61 26 31
2017 PM-04 40 40 0 20 0 0 0 80 20 10
2017 PM-06 24 43 8 18 7 0 0 68 24 74
2014 PM 28 31 16 17 8 0 0 59 25 192
2014 PM-01 28 36 17 15 3 0 0 64 18 59
2014 PM-04 42 26 11 11 11 0 0 68 21 19
2014 PM-05 43 36 10 5 5 0 0 79 10 19
2014 PM-06 23 27 16 23 11 0 0 50 34 90
2011 PM 15 40 16 18 11 1 0 55 29 184
2011 PM-01 10 35 25 16 13 2 0 45 29 63
2011 PM-04 25 50 10 5 10 0 0 75 15 20
2011 PM-05 5 41 13 25 15 2 0 47 40 61
2011 PM-06 34 45 7 14 0 0 0 79 14 29
2008 PM 27 35 17 14 4 2 0 64 18 150
2008 PM-01 21 23 21 21 9 4 0 47 31 47
2008 PM-03 25 42 25 8 0 0 0 67 8 12
2008 PM-05 20 48 11 15 4 2 0 70 19 54
2008 PM-06 42 32 23 3 0 0 0 74 3 31

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 43 42 7 6 2 0 0 85 8 137
2017 PM-01 44 34 9 9 3 0 0 78 13 32
2017 PM-04 40 50 0 0 10 0 0 90 10 10
2017 PM-06 44 45 7 3 1 0 0 89 4 73
2014 PM 42 41 10 5 2 1 0 83 7 193
2014 PM-01 39 43 12 2 5 0 0 82 7 60
2014 PM-04 42 42 0 16 0 0 0 84 16 19
2014 PM-05 52 27 21 0 0 0 0 79 0 19
2014 PM-06 44 40 8 6 1 1 0 85 7 90
2011 PM 33 43 14 6 4 0 1 76 10 185
2011 PM-01 29 44 14 5 6 0 2 74 11 63
2011 PM-04 35 50 10 5 0 0 0 85 5 20
2011 PM-05 21 49 15 10 5 0 0 70 15 61
2011 PM-06 60 20 17 3 0 0 0 80 3 30
2008 PM 38 42 13 5 2 0 0 80 7 149
2008 PM-01 28 46 20 4 2 0 0 74 7 46
2008 PM-03 33 42 25 0 0 0 0 75 0 12
2008 PM-05 31 44 13 7 4 0 0 76 11 54
2008 PM-06 65 32 0 3 0 0 0 97 3 31
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 54 31 6 7 3 0 0 85 9 137
2017 PM-01 55 29 3 6 6 0 0 84 13 31
2017 PM-04 60 30 0 10 0 0 0 90 10 10
2017 PM-06 55 30 8 5 1 0 0 85 7 74

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 53 26 10 8 3 1 0 79 11 137
2017 PM-01 55 23 10 3 6 3 0 80 10 31
2017 PM-04 50 10 10 20 10 0 0 60 30 10
2017 PM-06 57 23 12 8 0 0 0 80 8 74

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 26 30 16 20 8 0 0 55 28 137
2017 PM-01 32 39 6 16 6 0 0 71 23 31
2017 PM-04 40 30 10 10 10 0 0 70 20 10
2017 PM-06 24 28 18 20 9 0 0 53 30 74

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 19 36 21 16 7 1 0 55 23 135
2017 PM-01 16 42 26 10 6 0 0 58 16 31
2017 PM-06 19 34 19 16 10 1 0 54 26 73

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 2 13 44 28 13 1 0 15 41 134
2017 PM-01 6 23 48 19 3 0 0 29 23 31
2017 PM-04 0 20 50 30 0 0 0 20 30 10
2017 PM-06 1 8 40 29 19 1 0 10 49 72

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 10 22 40 19 7 0 1 27 32 134
2017 PM-01 3 16 26 29 23 0 3 53 20 31
2017 PM-04 0 20 30 50 0 0 0 50 20 10
2017 PM-06 12 21 52 11 4 0 0 15 33 73
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 15 85 135
2017 PM-01 17 83 30
2017 PM-06 11 89 73
2014 PM 17 83 193
2014 PM-01 19 81 60
2014 PM-06 17 83 90

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 PM 35 20
2014 PM 37 33
2014 PM-01 72 11

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 PM 65 20
2014 PM 57 33
2014 PM-06 67 15

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 PM 0 20

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 PM 0 20
2014 PM-01 0 11

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 PM 0 20
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 10 90 137
2017 PM-04 0 100 10
2017 PM-06 10 90 73
2014 PM 5 95 193
2014 PM-05 0 100 19
2014 PM-06 7 93 90

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 PM 0 14
2014 PM 0 10

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 PM 0 14
2014 PM 0 10

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 PM 0 14