2017 Public Service Employee Annual Survey Results for Veterans Affairs Canada by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 33 12 5 4 2 0 78 10 182
2017 Health care practitioners 41 36 13 2 2 5 1 82 4 121
2017 Communications or public affairs 46 41 4 6 2 0 0 87 9 46
2017 Access to information and privacy 78 19 3 0 0 0 0 97 0 22
2017 Legal services 41 35 13 7 4 0 0 76 11 32
2017 Administration and operations 45 36 8 5 3 2 0 83 8 351
2017 Human resources 47 35 7 6 1 3 1 85 8 80
2017 Financial management 38 42 13 3 2 2 0 81 5 56
2017 Information management 48 25 15 4 0 9 0 80 4 31
2017 Information technology 33 49 8 3 1 4 2 87 5 91
2017 Internal audit 44 56 0 0 0 0 0 100 0 11
2017 Evaluation 37 30 7 19 7 0 0 67 26 15
2017 Data sciences 55 35 0 0 0 10 0 100 0 11
2017 Policy 29 48 12 5 0 5 0 82 6 54
2017 Project management 35 47 12 0 2 3 0 85 2 41
2017 Other services to the public 34 41 12 9 3 2 0 76 12 196
2017 None of the above 33 36 14 7 6 4 0 72 13 117
2014 Client contact centre 39 35 14 5 3 2 0 76 9 213
2014 Health care practitioners 40 37 16 2 2 2 1 80 3 116
2014 Communications or public affairs 25 14 48 5 3 5 0 40 9 62
2014 Access to information and privacy 73 13 5 0 0 9 0 95 0 35
2014 Security 39 16 20 8 8 9 0 61 17 12
2014 Legal services 37 41 5 10 3 4 0 81 14 53
2014 Administration and operations 38 35 13 6 3 4 1 77 9 393
2014 Human resources 28 52 12 2 1 6 0 84 3 95
2014 Financial management 38 27 13 1 5 8 8 77 8 72
2014 Procurement 40 24 12 0 0 24 0 84 0 10
2014 Information management 46 17 28 0 0 7 2 70 0 34
2014 Information technology 37 39 14 1 1 8 0 83 2 122
2014 Internal audit 47 45 9 0 0 0 0 91 0 11
2014 Evaluation 31 39 30 0 0 0 0 70 0 13
2014 Other services to the public 32 35 20 5 2 6 0 72 7 168
2014 None of the above 29 36 21 6 2 6 0 69 8 196

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 41 10 10 6 0 0 74 16 182
2017 Health care practitioners 41 34 11 11 4 0 0 75 15 121
2017 Communications or public affairs 35 47 7 9 2 0 0 82 11 45
2017 Access to information and privacy 62 35 0 3 0 0 0 97 3 22
2017 Legal services 50 33 4 13 0 0 0 83 13 32
2017 Administration and operations 33 43 10 8 5 0 0 77 13 351
2017 Human resources 36 47 3 10 2 0 0 84 13 80
2017 Financial management 29 49 10 7 6 0 0 77 13 56
2017 Information management 35 50 8 4 0 3 0 88 4 32
2017 Information technology 36 49 9 4 1 0 0 85 6 91
2017 Internal audit 73 19 8 0 0 0 0 92 0 11
2017 Evaluation 24 55 0 13 8 0 0 80 20 15
2017 Data sciences 35 21 25 20 0 0 0 56 20 11
2017 Policy 36 49 4 5 5 0 0 85 11 54
2017 Project management 23 56 4 14 2 0 0 79 17 41
2017 Other services to the public 28 39 8 13 12 0 0 66 25 196
2017 None of the above 29 43 9 9 10 0 0 71 19 116
2014 Client contact centre 39 39 11 6 4 0 0 78 11 213
2014 Health care practitioners 43 36 7 7 7 0 0 79 14 116
2014 Communications or public affairs 25 59 7 8 2 0 0 84 9 62
2014 Access to information and privacy 67 30 3 0 0 0 0 97 0 35
2014 Security 15 38 17 23 7 0 0 52 30 13
2014 Legal services 51 34 5 6 4 0 0 85 10 53
2014 Administration and operations 37 37 10 9 7 0 0 74 16 393
2014 Human resources 35 41 5 6 13 0 0 75 19 95
2014 Financial management 35 38 13 10 4 0 0 73 14 72
2014 Procurement 28 60 12 0 0 0 0 88 0 10
2014 Information management 52 26 14 4 2 3 0 80 6 34
2014 Information technology 40 40 13 3 4 1 0 80 7 122
2014 Internal audit 45 45 0 10 0 0 0 90 10 11
2014 Evaluation 62 23 0 7 7 0 0 85 15 13
2014 Other services to the public 36 34 14 10 4 1 0 71 14 168
2014 None of the above 23 41 14 17 4 0 0 64 21 195

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 33 9 18 14 0 0 60 31 182
2017 Health care practitioners 22 35 12 15 16 0 0 57 31 121
2017 Communications or public affairs 24 47 14 12 2 0 0 71 15 46
2017 Access to information and privacy 62 35 0 3 0 0 0 97 3 22
2017 Legal services 28 40 16 10 6 0 0 68 16 32
2017 Administration and operations 31 35 15 11 8 0 0 66 19 351
2017 Human resources 29 44 14 12 1 0 0 73 13 80
2017 Financial management 25 39 17 11 9 0 0 64 20 56
2017 Information management 43 35 14 5 3 0 0 78 8 32
2017 Information technology 26 47 13 10 3 0 0 73 13 90
2017 Internal audit 75 17 8 0 0 0 0 92 0 11
2017 Evaluation 44 29 13 15 0 0 0 72 15 15
2017 Data sciences 19 70 0 11 0 0 0 89 11 11
2017 Policy 45 31 8 8 8 0 0 76 16 54
2017 Project management 27 42 12 13 4 2 0 70 18 41
2017 Other services to the public 16 35 15 15 19 0 0 51 34 195
2017 None of the above 26 31 15 16 12 0 0 57 28 117
2014 Client contact centre 15 32 18 20 14 0 1 47 35 213
2014 Health care practitioners 20 30 19 11 20 0 0 50 31 116
2014 Communications or public affairs 47 18 21 10 5 0 0 65 14 62
2014 Access to information and privacy 50 42 6 1 1 0 0 91 3 35
2014 Security 23 29 7 16 25 0 0 52 40 13
2014 Legal services 32 31 18 7 10 0 2 65 17 53
2014 Administration and operations 28 35 13 11 13 0 0 63 24 393
2014 Human resources 29 26 11 11 23 0 0 55 33 95
2014 Financial management 17 47 15 16 5 0 0 64 21 72
2014 Procurement 28 24 36 12 0 0 0 52 12 10
2014 Information management 29 24 16 21 4 3 3 56 26 34
2014 Information technology 32 37 14 8 8 0 0 70 16 122
2014 Internal audit 38 35 27 0 0 0 0 73 0 11
2014 Evaluation 55 29 16 0 0 0 0 84 0 13
2014 Other services to the public 24 27 16 14 19 0 0 51 33 169
2014 None of the above 15 34 15 17 17 1 0 50 34 197

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 33 18 13 14 1 0 53 28 181
2017 Health care practitioners 14 40 13 16 16 1 0 54 33 120
2017 Communications or public affairs 13 62 2 19 4 0 0 75 23 46
2017 Access to information and privacy 55 29 13 3 0 0 0 84 3 22
2017 Legal services 29 36 13 16 6 0 0 65 22 32
2017 Administration and operations 21 39 16 15 9 1 0 61 23 350
2017 Human resources 18 50 10 17 3 3 0 70 20 80
2017 Financial management 16 43 20 6 15 0 0 60 21 56
2017 Information management 32 31 23 12 3 0 0 63 14 32
2017 Information technology 23 45 9 14 7 2 0 70 22 91
2017 Internal audit 65 35 0 0 0 0 0 100 0 11
2017 Evaluation 6 74 6 7 8 0 0 80 15 15
2017 Data sciences 19 62 8 11 0 0 0 80 11 11
2017 Policy 33 37 12 13 5 0 0 70 18 53
2017 Project management 21 42 15 14 2 6 0 66 17 41
2017 Other services to the public 11 32 14 20 21 2 0 45 41 193
2017 None of the above 18 34 15 18 14 1 1 53 32 116

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 36 15 12 10 0 0 63 22 183
2017 Health care practitioners 37 31 10 12 11 0 0 67 23 121
2017 Communications or public affairs 30 49 10 10 2 0 0 79 12 46
2017 Access to information and privacy 84 8 5 0 3 0 0 92 3 22
2017 Legal services 46 34 13 4 4 0 0 80 7 32
2017 Administration and operations 36 36 9 10 8 0 0 73 18 352
2017 Human resources 42 31 13 11 2 0 1 73 14 80
2017 Financial management 40 33 13 8 7 0 0 73 15 56
2017 Information management 57 25 9 9 0 0 0 82 9 32
2017 Information technology 39 40 10 7 3 1 0 80 10 90
2017 Internal audit 75 17 8 0 0 0 0 92 0 11
2017 Evaluation 51 30 0 11 8 0 0 81 19 15
2017 Data sciences 43 48 8 0 0 0 0 92 0 11
2017 Policy 54 28 8 3 7 0 0 82 10 53
2017 Project management 34 36 19 8 3 0 0 70 11 41
2017 Other services to the public 25 31 12 18 14 0 0 56 32 196
2017 None of the above 30 33 12 12 14 0 0 63 26 117
2014 Client contact centre 24 42 12 14 8 0 1 66 22 213
2014 Health care practitioners 27 29 14 9 18 1 1 57 28 115
2014 Communications or public affairs 51 16 6 19 8 0 0 67 27 62
2014 Access to information and privacy 81 16 0 3 0 0 0 97 3 35
2014 Security 52 26 15 0 7 0 0 78 7 13
2014 Legal services 36 26 14 17 5 0 2 63 22 53
2014 Administration and operations 36 30 11 12 9 0 1 67 22 393
2014 Human resources 49 29 2 16 4 0 0 78 20 95
2014 Financial management 32 27 14 14 12 0 0 59 26 72
2014 Procurement 40 48 12 0 0 0 0 88 0 10
2014 Information management 49 15 8 11 2 15 0 75 15 34
2014 Information technology 43 33 15 5 2 0 1 77 8 122
2014 Internal audit 26 36 9 19 10 0 0 62 29 11
2014 Evaluation 62 23 7 0 7 0 0 85 7 13
2014 Other services to the public 35 26 13 13 12 0 0 62 25 169
2014 None of the above 31 33 11 16 8 0 0 64 25 196

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 36 12 15 10 0 0 62 26 183
2017 Health care practitioners 28 41 11 10 10 0 0 69 20 120
2017 Communications or public affairs 30 41 12 17 0 0 0 70 17 46
2017 Access to information and privacy 68 26 3 3 0 0 0 94 3 22
2017 Legal services 28 43 13 10 6 0 0 71 16 32
2017 Administration and operations 28 41 13 11 8 0 0 68 19 351
2017 Human resources 31 37 16 10 5 0 0 69 15 80
2017 Financial management 25 45 19 5 6 0 0 70 11 56
2017 Information management 46 31 12 12 0 0 0 77 12 32
2017 Information technology 24 57 12 2 4 0 0 81 7 91
2017 Internal audit 75 25 0 0 0 0 0 100 0 11
2017 Evaluation 12 72 0 8 8 0 0 84 16 14
2017 Data sciences 43 27 19 11 0 0 0 70 11 11
2017 Policy 33 47 12 7 2 0 0 80 8 54
2017 Project management 13 64 9 9 6 0 0 76 15 40
2017 Other services to the public 15 34 14 21 16 0 0 49 37 193
2017 None of the above 24 38 11 14 14 0 0 61 28 117
2014 Client contact centre 20 35 14 18 13 0 0 55 31 213
2014 Health care practitioners 21 27 12 17 23 0 0 48 40 116
2014 Communications or public affairs 7 19 51 13 9 0 0 26 22 62
2014 Access to information and privacy 80 15 4 1 0 0 0 95 1 35
2014 Security 7 54 9 15 16 0 0 61 30 13
2014 Legal services 26 41 13 17 3 0 0 67 20 53
2014 Administration and operations 23 31 18 14 14 0 0 54 28 393
2014 Human resources 19 31 20 12 17 0 0 50 29 95
2014 Financial management 28 27 23 14 8 0 0 55 22 72
2014 Procurement 14 36 38 12 0 0 0 50 12 10
2014 Information management 33 40 10 8 8 0 0 74 16 34
2014 Information technology 25 41 16 16 2 0 0 66 18 122
2014 Internal audit 27 35 9 29 0 0 0 62 29 11
2014 Evaluation 24 45 23 7 0 0 0 69 7 13
2014 Other services to the public 18 27 17 21 17 0 0 45 39 169
2014 None of the above 10 31 18 24 18 0 0 41 42 197

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 45 7 7 3 1 0 83 11 181
2017 Health care practitioners 40 41 11 3 5 0 0 81 8 121
2017 Communications or public affairs 52 37 4 4 2 0 0 90 7 46
2017 Access to information and privacy 66 21 8 4 0 0 0 87 4 22
2017 Legal services 45 43 3 3 7 0 0 88 9 31
2017 Administration and operations 37 45 7 8 3 0 0 82 11 352
2017 Human resources 31 55 5 8 1 0 0 86 9 80
2017 Financial management 39 34 20 2 6 0 0 73 7 56
2017 Information management 73 18 6 0 3 0 0 91 3 32
2017 Information technology 29 60 8 1 2 0 0 89 3 90
2017 Internal audit 83 17 0 0 0 0 0 100 0 11
2017 Evaluation 19 67 0 15 0 0 0 85 15 15
2017 Data sciences 65 27 0 8 0 0 0 92 8 11
2017 Policy 43 32 13 7 5 0 0 75 12 54
2017 Project management 38 45 4 9 3 0 0 83 12 40
2017 Other services to the public 34 41 11 11 3 0 0 75 14 196
2017 None of the above 30 47 13 6 4 0 0 77 11 117
2014 Client contact centre 38 41 8 8 4 0 0 80 12 212
2014 Health care practitioners 42 39 8 7 4 0 0 81 11 115
2014 Communications or public affairs 66 20 5 6 3 0 0 86 9 62
2014 Access to information and privacy 65 32 1 0 1 0 0 97 1 35
2014 Security 45 25 7 23 0 0 0 70 23 13
2014 Legal services 52 34 8 3 3 0 0 86 6 53
2014 Administration and operations 41 34 12 8 5 0 1 75 13 392
2014 Human resources 36 39 8 13 3 0 1 76 16 95
2014 Financial management 32 47 10 8 4 0 0 78 12 72
2014 Procurement 38 48 2 12 0 0 0 86 12 10
2014 Information management 44 34 9 4 9 0 0 78 13 34
2014 Information technology 38 47 10 2 3 0 0 85 5 121
2014 Internal audit 64 26 0 10 0 0 0 90 10 11
2014 Evaluation 47 38 7 7 0 0 0 85 7 13
2014 Other services to the public 42 34 13 10 1 0 0 75 11 167
2014 None of the above 29 33 17 13 8 0 0 62 21 197
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 27 10 6 10 0 0 74 15 183
2017 Health care practitioners 49 29 6 7 8 1 0 79 16 121
2017 Communications or public affairs 67 15 2 14 2 0 0 82 16 46
2017 Access to information and privacy 83 9 5 0 3 0 0 92 3 22
2017 Legal services 44 27 7 12 10 0 0 70 22 32
2017 Administration and operations 53 25 7 8 7 0 0 78 15 351
2017 Human resources 61 27 8 1 3 0 0 87 5 80
2017 Financial management 47 31 10 5 4 0 2 80 9 56
2017 Information management 66 25 6 0 3 0 0 91 3 32
2017 Information technology 60 27 8 2 2 0 0 88 4 91
2017 Internal audit 73 17 0 10 0 0 0 90 10 11
2017 Evaluation 54 33 13 0 0 0 0 87 0 15
2017 Data sciences 64 25 11 0 0 0 0 89 0 11
2017 Policy 55 26 8 5 6 0 0 81 11 54
2017 Project management 43 28 16 5 6 2 0 72 11 41
2017 Other services to the public 47 24 4 6 18 0 0 72 24 196
2017 None of the above 39 33 12 6 9 0 0 72 16 117

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 32 9 4 8 1 0 79 12 183
2017 Health care practitioners 54 27 6 4 8 1 0 81 12 121
2017 Communications or public affairs 69 18 4 6 2 0 0 87 9 46
2017 Access to information and privacy 79 9 9 3 0 0 0 87 3 22
2017 Legal services 46 36 7 6 4 0 0 83 10 32
2017 Administration and operations 56 24 8 6 5 1 0 81 11 350
2017 Human resources 67 25 4 1 3 0 0 92 5 80
2017 Financial management 51 31 10 6 2 0 0 82 8 56
2017 Information management 70 14 9 6 0 0 0 85 6 32
2017 Information technology 54 32 10 1 2 1 0 87 3 91
2017 Internal audit 73 27 0 0 0 0 0 100 0 11
2017 Evaluation 54 33 13 0 0 0 0 87 0 15
2017 Data sciences 56 25 20 0 0 0 0 80 0 11
2017 Policy 62 18 13 1 6 0 0 80 8 54
2017 Project management 51 30 8 2 3 5 0 86 6 41
2017 Other services to the public 45 27 8 4 14 1 0 73 19 194
2017 None of the above 44 27 15 5 8 0 0 71 14 117

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 32 12 12 20 0 0 56 32 183
2017 Health care practitioners 28 30 13 12 16 0 0 58 28 121
2017 Communications or public affairs 25 32 21 15 4 3 0 58 20 46
2017 Access to information and privacy 77 15 4 0 3 0 0 92 3 22
2017 Legal services 21 40 7 18 13 0 0 61 31 32
2017 Administration and operations 24 37 12 16 10 0 0 61 26 350
2017 Human resources 41 26 16 10 7 0 0 67 17 80
2017 Financial management 27 31 21 9 11 0 0 58 20 56
2017 Information management 56 22 9 13 0 0 0 78 13 31
2017 Information technology 31 41 15 8 5 0 0 72 13 91
2017 Internal audit 65 17 8 0 0 10 0 91 0 11
2017 Evaluation 37 35 13 7 8 0 0 72 15 15
2017 Data sciences 37 27 28 8 0 0 0 64 8 11
2017 Policy 35 37 13 11 5 0 0 72 15 54
2017 Project management 22 34 21 10 13 0 0 57 23 40
2017 Other services to the public 15 31 10 17 27 0 0 46 44 196
2017 None of the above 20 30 13 17 20 0 0 50 37 117

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 31 13 10 7 0 0 70 17 180
2017 Health care practitioners 40 32 11 10 7 0 0 73 16 120
2017 Communications or public affairs 46 41 9 4 0 0 0 87 4 46
2017 Access to information and privacy 86 10 0 3 0 0 0 97 3 22
2017 Legal services 46 43 6 5 0 0 0 89 5 32
2017 Administration and operations 43 35 11 9 2 0 0 78 11 350
2017 Human resources 66 28 3 2 0 0 0 95 2 80
2017 Financial management 39 39 10 11 0 0 2 79 11 56
2017 Information management 69 22 3 4 3 0 0 91 6 32
2017 Information technology 45 40 11 1 2 1 0 85 3 91
2017 Internal audit 75 25 0 0 0 0 0 100 0 11
2017 Evaluation 43 39 11 8 0 0 0 81 8 15
2017 Data sciences 45 33 10 11 0 0 0 78 11 11
2017 Policy 49 39 9 1 2 0 0 88 3 54
2017 Project management 29 58 8 4 0 0 0 88 4 41
2017 Other services to the public 31 34 17 9 9 0 0 65 18 196
2017 None of the above 33 34 18 9 6 0 0 67 15 117

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 14 41 27 15 0 1 17 42 182
2017 Health care practitioners 4 20 34 26 16 0 0 24 42 116
2017 Communications or public affairs 2 17 57 15 9 0 0 19 24 45
2017 Access to information and privacy 5 39 48 8 0 0 0 44 8 22
2017 Legal services 0 13 49 26 12 0 0 13 39 32
2017 Administration and operations 5 23 39 24 9 0 0 28 33 343
2017 Human resources 1 15 50 17 16 0 0 17 33 79
2017 Financial management 6 29 41 16 8 0 0 35 24 55
2017 Information management 12 46 30 12 0 0 0 58 12 32
2017 Information technology 5 14 48 22 10 2 0 19 33 85
2017 Internal audit 8 33 50 8 0 0 0 42 8 11
2017 Evaluation 0 33 40 28 0 0 0 33 28 15
2017 Data sciences 9 24 58 9 0 0 0 33 9 10
2017 Policy 7 17 47 26 3 0 0 24 29 54
2017 Project management 2 26 31 24 17 0 0 28 41 41
2017 Other services to the public 5 10 35 26 24 0 0 14 51 194
2017 None of the above 5 11 44 27 13 0 0 16 40 113

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 21 40 17 4 0 1 21 39 180
2017 Health care practitioners 18 25 30 21 6 0 0 27 43 120
2017 Communications or public affairs 7 24 37 26 7 0 0 33 30 45
2017 Access to information and privacy 9 10 60 10 10 0 0 20 20 22
2017 Legal services 6 39 53 3 0 0 0 3 45 32
2017 Administration and operations 11 24 42 16 7 0 0 23 35 347
2017 Human resources 13 28 38 20 0 0 2 20 42 79
2017 Financial management 9 21 42 21 7 0 0 29 30 55
2017 Information management 3 15 34 29 20 0 0 48 18 30
2017 Information technology 10 24 46 14 7 0 0 20 34 91
2017 Internal audit 0 17 35 39 8 0 0 48 17 11
2017 Evaluation 0 26 31 42 0 0 0 42 26 15
2017 Data sciences 0 16 59 25 0 0 0 25 16 11
2017 Policy 14 18 43 19 6 0 0 24 32 53
2017 Project management 9 25 42 14 9 0 0 24 34 41
2017 Other services to the public 20 34 32 10 4 0 0 14 54 190
2017 None of the above 16 28 36 16 4 0 0 20 44 117
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 23 77 179
2017 Health care practitioners 22 78 118
2017 Communications or public affairs 21 79 46
2017 Legal services 17 83 32
2017 Administration and operations 19 81 349
2017 Human resources 6 94 80
2017 Financial management 21 79 56
2017 Information technology 9 91 91
2017 Internal audit 0 100 11
2017 Policy 17 83 53
2017 Project management 16 84 40
2017 Other services to the public 26 74 196
2017 None of the above 28 72 117
2014 Client contact centre 23 77 213
2014 Health care practitioners 22 78 115
2014 Communications or public affairs 8 92 62
2014 Legal services 12 88 53
2014 Administration and operations 19 81 393
2014 Human resources 22 78 95
2014 Financial management 20 80 72
2014 Information management 15 85 34
2014 Information technology 17 83 121
2014 Internal audit 0 100 11
2014 Other services to the public 17 83 169
2014 None of the above 17 83 195

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 55 41
2017 Health care practitioners 36 27
2017 Administration and operations 54 63
2017 Financial management 56 11
2017 Other services to the public 56 50
2017 None of the above 50 33
2014 Client contact centre 65 50
2014 Health care practitioners 50 25
2014 Administration and operations 62 78
2014 Human resources 32 16
2014 Financial management 51 14
2014 Information technology 32 18
2014 Other services to the public 59 32
2014 None of the above 46 32

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 49 41
2017 Health care practitioners 60 27
2017 Administration and operations 65 63
2017 Financial management 53 11
2017 Other services to the public 66 50
2017 None of the above 67 33
2014 Client contact centre 56 50
2014 Health care practitioners 52 25
2014 Communications or public affairs 71 10
2014 Administration and operations 56 78
2014 Human resources 78 16
2014 Financial management 49 14
2014 Information technology 68 18
2014 Other services to the public 52 32
2014 None of the above 44 32

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 9 63
2014 Communications or public affairs 0 10
2014 Administration and operations 5 78
2014 Human resources 0 16
2014 Information technology 0 18

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 10
2017 Financial management 0 11
2017 Other services to the public 9 50
2014 Client contact centre 0 50
2014 Communications or public affairs 0 10
2014 Administration and operations 0 78
2014 Human resources 0 16
2014 Financial management 0 14
2014 Information technology 0 18
2014 Other services to the public 0 32
2014 None of the above 0 32

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Health care practitioners 0 27
2017 Financial management 0 11
2014 Communications or public affairs 0 10
2014 Administration and operations 0 78
2014 Human resources 0 16
2014 Financial management 0 14
2014 Information technology 0 18
2014 Other services to the public 0 32
2014 None of the above 0 32

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Health care practitioners 18 27
2017 Administration and operations 8 63
2017 Financial management 0 11
2017 Other services to the public 18 50
2017 None of the above 16 33
2014 Client contact centre 26 50
2014 Communications or public affairs 0 10
2014 Administration and operations 10 78
2014 Human resources 0 16
2014 Financial management 0 14
2014 Information technology 0 18

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Health care practitioners 0 27
2017 Communications or public affairs 0 10
2017 Financial management 0 11
2014 Financial management 0 14
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 12 88 182
2017 Health care practitioners 11 89 120
2017 Communications or public affairs 15 85 46
2017 Administration and operations 11 89 348
2017 Financial management 8 92 56
2017 Internal audit 0 100 11
2017 Policy 11 89 54
2017 Other services to the public 11 89 194
2017 None of the above 15 85 115
2014 Client contact centre 6 94 211
2014 Health care practitioners 3 97 115
2014 Communications or public affairs 4 96 62
2014 Administration and operations 9 91 393
2014 Financial management 7 93 72
2014 Internal audit 0 100 11
2014 Evaluation 0 100 13
2014 Other services to the public 6 94 169
2014 None of the above 8 92 197

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 39 21
2017 Health care practitioners 40 12
2017 Administration and operations 35 37
2017 Other services to the public 33 22
2017 None of the above 36 17
2014 Administration and operations 57 26
2014 Other services to the public 56 11

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 76 21
2017 None of the above 100 17
2014 Client contact centre 57 12
2014 Administration and operations 86 26
2014 Other services to the public 83 11
2014 None of the above 61 13

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 21
2017 Health care practitioners 0 12
2017 Other services to the public 0 22
2017 None of the above 0 17
2014 Client contact centre 0 12
2014 Administration and operations 0 26
2014 None of the above 0 13

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Health care practitioners 0 12
2014 Client contact centre 0 12
2014 Administration and operations 0 26
2014 Other services to the public 0 11
2014 None of the above 0 13

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 21
2017 Administration and operations 0 37
2014 Client contact centre 0 12
2014 Other services to the public 0 11

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 14 37
2017 None of the above 0 17

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Health care practitioners 0 12
2017 Other services to the public 0 22
2014 Client contact centre 0 12
2014 Other services to the public 0 11
2014 None of the above 0 13