2017 Public Service Employee Annual Survey Results for Immigration, Refugees and Citizenship Canada by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 29 9 6 6 1 0 79 12 306
2017 Federal regulators 47 29 9 0 15 0 0 76 15 21
2017 Compliance, inspection and enforcement 58 25 7 6 2 1 0 85 8 95
2017 Communications or public affairs 48 36 7 4 0 3 1 89 5 90
2017 Access to information and privacy 74 21 4 0 1 0 0 95 1 79
2017 Security 37 45 10 6 2 0 0 82 8 49
2017 Legal services 40 43 0 6 6 6 0 87 13 15
2017 Administration and operations 54 30 7 4 3 2 0 86 7 1355
2017 Human resources 60 27 6 3 1 3 0 90 4 211
2017 Financial management 51 36 7 3 3 1 0 88 6 141
2017 Procurement 65 28 6 0 0 0 0 94 0 16
2017 Real property 73 18 0 9 0 0 0 91 9 11
2017 Materiel management 65 25 0 0 10 0 0 90 10 12
2017 Information management 41 31 14 6 3 2 1 75 10 82
2017 Information technology 45 25 20 4 4 2 1 72 8 127
2017 Internal audit 65 16 13 0 6 0 0 81 6 17
2017 Evaluation 50 25 6 9 0 9 0 83 10 31
2017 Data sciences 59 23 8 0 7 3 0 84 7 46
2017 Policy 46 35 8 4 1 5 0 86 6 274
2017 Project management 48 33 6 3 6 4 0 85 9 170
2017 Other services to the public 47 36 6 5 3 2 0 85 9 266
2017 None of the above 50 30 10 4 3 3 0 83 7 254
2014 Client contact centre 55 25 10 4 2 3 0 83 6 339
2014 Health care practitioners 65 29 6 0 0 0 0 94 0 20
2014 Federal regulators 51 26 18 3 0 2 0 79 3 39
2014 Compliance, inspection and enforcement 53 31 9 3 0 3 1 87 3 97
2014 Communications or public affairs 53 27 7 4 1 9 0 87 5 125
2014 Access to information and privacy 53 26 12 1 0 7 1 86 1 80
2014 Security 41 27 14 5 6 5 1 73 12 81
2014 Science and technology 55 25 20 0 0 0 0 80 0 20
2014 Legal services 39 37 4 5 5 11 0 85 11 21
2014 Administration and operations 51 31 10 3 2 3 0 85 5 1609
2014 Human resources 49 37 5 2 1 6 0 91 3 198
2014 Financial management 50 33 11 1 1 4 0 87 2 193
2014 Procurement 47 23 8 12 6 4 0 73 19 21
2014 Materiel management 68 16 0 8 0 0 8 92 8 13
2014 Information management 51 31 7 4 3 3 1 85 7 161
2014 Information technology 52 31 11 1 2 3 0 85 3 255
2014 Internal audit 63 31 0 6 0 0 0 94 6 16
2014 Evaluation 55 22 13 0 3 5 2 82 4 60
2014 Other services to the public 49 31 12 4 1 3 0 82 5 557
2014 None of the above 53 28 11 2 1 4 1 85 4 826

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 32 10 7 7 0 0 75 15 306
2017 Federal regulators 38 33 15 14 0 0 0 71 14 21
2017 Compliance, inspection and enforcement 41 35 5 16 3 0 0 76 19 95
2017 Communications or public affairs 62 25 3 5 4 0 0 87 10 90
2017 Access to information and privacy 62 24 8 5 1 0 0 86 6 78
2017 Security 31 48 10 6 4 0 0 80 10 50
2017 Legal services 47 22 18 6 8 0 0 68 14 15
2017 Administration and operations 44 39 7 6 4 0 0 83 10 1353
2017 Human resources 64 27 4 5 0 0 0 91 5 209
2017 Financial management 53 35 6 4 2 0 0 88 7 140
2017 Procurement 50 37 12 0 0 0 0 88 0 16
2017 Real property 50 50 0 0 0 0 0 100 0 10
2017 Materiel management 66 16 0 8 10 0 0 82 18 12
2017 Information management 45 36 5 10 3 0 0 81 14 81
2017 Information technology 33 37 14 9 6 1 0 71 14 127
2017 Internal audit 47 28 12 7 6 0 0 75 13 17
2017 Evaluation 43 35 13 9 0 0 0 78 9 31
2017 Data sciences 49 22 18 5 6 0 0 71 11 46
2017 Policy 45 39 7 5 3 0 0 85 9 274
2017 Project management 35 43 12 6 4 0 0 78 11 171
2017 Other services to the public 41 36 8 10 4 0 0 77 15 267
2017 None of the above 38 38 11 8 4 0 0 76 13 252
2014 Client contact centre 59 30 6 4 1 0 0 90 4 339
2014 Health care practitioners 65 25 10 0 0 0 0 90 0 20
2014 Federal regulators 61 37 0 3 0 0 0 97 3 39
2014 Compliance, inspection and enforcement 52 34 7 6 1 1 0 86 7 97
2014 Communications or public affairs 56 32 8 3 2 0 0 87 5 125
2014 Access to information and privacy 63 25 8 3 1 0 0 88 4 80
2014 Security 55 30 7 9 0 0 0 84 9 82
2014 Science and technology 30 36 20 0 13 0 0 66 13 20
2014 Legal services 38 43 0 5 9 6 0 86 14 21
2014 Administration and operations 54 33 7 4 2 0 0 87 6 1609
2014 Human resources 54 35 7 2 2 0 0 89 5 199
2014 Financial management 55 37 4 1 3 0 0 92 4 191
2014 Procurement 45 29 0 11 10 4 0 77 23 21
2014 Materiel management 60 24 16 0 0 0 0 84 0 13
2014 Information management 53 30 9 4 4 0 0 84 7 161
2014 Information technology 47 34 10 5 3 2 0 82 8 256
2014 Internal audit 50 31 6 13 0 0 0 81 13 16
2014 Evaluation 53 35 3 3 3 2 0 90 7 60
2014 Other services to the public 53 32 8 4 2 0 0 85 6 560
2014 None of the above 54 31 9 3 2 1 0 86 5 824

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 35 14 12 9 0 0 65 21 302
2017 Federal regulators 45 32 9 5 9 0 0 77 14 21
2017 Compliance, inspection and enforcement 36 37 13 10 3 0 0 73 14 94
2017 Communications or public affairs 44 36 6 7 7 0 0 80 13 90
2017 Access to information and privacy 55 17 13 12 3 0 0 73 14 76
2017 Security 39 29 10 16 4 2 0 70 20 49
2017 Legal services 27 41 0 32 0 0 0 68 32 15
2017 Administration and operations 38 35 12 9 5 0 0 73 15 1351
2017 Human resources 53 33 8 4 1 0 0 86 5 210
2017 Financial management 41 39 9 6 4 0 0 80 10 139
2017 Procurement 33 43 6 18 0 0 0 76 18 16
2017 Real property 45 36 9 9 0 0 0 82 9 11
2017 Materiel management 63 18 8 0 10 0 0 82 10 12
2017 Information management 36 38 13 8 3 1 1 75 11 81
2017 Information technology 29 32 13 12 13 0 0 61 26 127
2017 Internal audit 40 35 12 0 13 0 0 75 13 17
2017 Evaluation 33 45 6 9 6 0 0 78 16 31
2017 Data sciences 34 31 16 13 6 0 0 64 19 46
2017 Policy 34 37 11 12 6 0 0 71 18 274
2017 Project management 36 40 9 7 7 1 0 76 14 170
2017 Other services to the public 35 33 13 10 7 0 1 70 17 265
2017 None of the above 35 36 16 7 6 0 0 71 13 251
2014 Client contact centre 24 32 20 12 9 0 2 58 22 339
2014 Health care practitioners 46 25 15 15 0 0 0 71 15 20
2014 Federal regulators 28 46 10 10 5 0 0 74 16 39
2014 Compliance, inspection and enforcement 37 30 13 11 6 0 2 69 18 97
2014 Communications or public affairs 32 36 16 11 5 0 0 68 17 125
2014 Access to information and privacy 39 37 16 4 4 0 0 76 8 80
2014 Security 36 42 11 6 6 0 0 77 12 81
2014 Science and technology 38 26 6 21 9 0 0 64 31 19
2014 Legal services 20 40 26 5 8 0 0 60 14 20
2014 Administration and operations 32 36 15 10 6 0 0 69 16 1612
2014 Human resources 38 37 15 4 6 0 0 75 10 200
2014 Financial management 38 46 10 3 3 0 0 84 6 192
2014 Procurement 24 21 15 19 21 0 0 45 40 20
2014 Materiel management 45 30 8 8 8 0 0 76 16 13
2014 Information management 30 40 10 12 8 0 0 70 20 161
2014 Information technology 32 40 14 7 7 0 0 71 14 256
2014 Internal audit 36 25 25 0 13 0 0 61 13 16
2014 Evaluation 42 33 12 8 5 0 0 75 14 60
2014 Other services to the public 29 35 16 12 6 0 0 65 18 559
2014 None of the above 34 37 15 8 5 0 1 72 13 826

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 32 19 12 11 2 0 58 23 303
2017 Federal regulators 14 40 19 5 16 0 6 58 22 20
2017 Compliance, inspection and enforcement 28 36 16 15 5 0 0 64 20 94
2017 Communications or public affairs 37 33 11 13 7 0 0 69 20 90
2017 Access to information and privacy 41 27 17 6 8 1 0 69 14 78
2017 Security 25 47 13 6 6 2 0 74 12 50
2017 Legal services 22 27 14 24 6 8 0 53 33 15
2017 Administration and operations 28 38 14 11 7 1 1 68 18 1350
2017 Human resources 43 39 9 7 1 1 0 83 8 211
2017 Financial management 39 35 14 9 2 0 0 75 12 140
2017 Procurement 33 49 0 12 6 0 0 82 18 16
2017 Real property 36 36 0 18 9 0 0 73 27 11
2017 Materiel management 48 15 10 16 0 10 0 70 18 12
2017 Information management 30 37 14 9 9 1 0 68 18 82
2017 Information technology 19 38 16 13 12 2 0 58 25 127
2017 Internal audit 34 30 23 7 6 0 0 63 13 17
2017 Evaluation 23 48 6 10 13 0 0 71 23 31
2017 Data sciences 24 42 12 15 6 0 0 67 21 46
2017 Policy 31 37 13 13 6 0 0 68 19 273
2017 Project management 23 44 12 14 5 1 1 68 20 169
2017 Other services to the public 28 33 18 13 7 1 1 62 20 266
2017 None of the above 26 38 14 13 7 0 1 65 20 253

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 34 15 8 10 1 1 65 19 306
2017 Federal regulators 53 25 9 4 9 0 0 78 13 21
2017 Compliance, inspection and enforcement 37 34 7 10 11 0 1 72 21 95
2017 Communications or public affairs 43 35 1 12 8 0 1 79 20 89
2017 Access to information and privacy 50 32 9 3 6 0 1 83 9 78
2017 Security 37 29 15 12 4 0 2 68 17 49
2017 Legal services 24 35 28 7 7 0 0 59 13 14
2017 Administration and operations 39 32 12 9 6 1 1 72 15 1352
2017 Human resources 61 27 4 4 3 0 1 90 7 210
2017 Financial management 50 28 7 10 4 0 1 79 14 139
2017 Procurement 43 26 14 6 6 0 6 73 13 16
2017 Real property 64 18 9 9 0 0 0 82 9 11
2017 Materiel management 66 18 8 0 8 0 0 84 8 12
2017 Information management 45 27 16 5 8 0 0 72 12 80
2017 Information technology 36 35 11 10 8 1 0 71 18 126
2017 Internal audit 35 39 13 6 6 0 0 75 12 17
2017 Evaluation 43 29 16 6 6 0 0 72 13 31
2017 Data sciences 45 25 11 8 8 0 2 72 17 46
2017 Policy 42 33 9 8 7 0 0 76 15 274
2017 Project management 36 30 15 10 7 1 1 67 17 171
2017 Other services to the public 32 39 13 9 6 0 1 72 16 267
2017 None of the above 38 29 14 11 6 1 0 68 18 253
2014 Client contact centre 29 36 15 10 7 1 1 67 17 339
2014 Health care practitioners 52 25 9 15 0 0 0 77 15 20
2014 Federal regulators 49 33 5 8 5 0 0 82 13 39
2014 Compliance, inspection and enforcement 47 25 13 9 5 1 1 73 15 97
2014 Communications or public affairs 40 39 10 4 5 1 1 80 9 125
2014 Access to information and privacy 48 33 6 8 3 0 3 83 11 80
2014 Security 44 32 9 7 3 1 2 79 11 82
2014 Science and technology 40 36 4 20 0 0 0 76 20 20
2014 Legal services 45 31 15 5 4 0 0 76 9 20
2014 Administration and operations 39 33 14 8 5 1 1 73 13 1612
2014 Human resources 44 38 10 4 3 0 0 83 7 200
2014 Financial management 44 39 9 5 2 0 0 83 7 193
2014 Procurement 32 29 19 20 0 0 0 61 20 21
2014 Materiel management 29 40 24 0 0 0 8 74 0 13
2014 Information management 46 31 6 8 9 0 0 77 17 161
2014 Information technology 34 34 12 11 7 1 1 70 18 255
2014 Internal audit 24 25 25 19 6 0 0 49 25 16
2014 Evaluation 56 18 9 9 3 1 4 78 13 60
2014 Other services to the public 41 33 9 10 6 1 1 75 16 558
2014 None of the above 37 34 14 8 6 0 1 71 14 824

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 36 14 10 12 0 0 63 22 303
2017 Federal regulators 44 32 9 0 10 0 5 80 11 21
2017 Compliance, inspection and enforcement 34 36 10 16 4 0 0 70 20 95
2017 Communications or public affairs 47 30 11 6 5 0 0 77 12 90
2017 Access to information and privacy 51 29 13 4 3 0 0 80 7 78
2017 Security 26 40 14 14 6 0 0 66 20 50
2017 Legal services 15 67 12 0 6 0 0 82 6 15
2017 Administration and operations 35 38 12 9 6 0 0 73 15 1359
2017 Human resources 51 38 7 4 1 0 0 89 5 211
2017 Financial management 46 34 11 7 3 0 0 79 10 140
2017 Procurement 29 37 11 12 12 0 0 65 24 16
2017 Real property 27 64 0 9 0 0 0 91 9 11
2017 Materiel management 66 16 0 8 10 0 0 82 18 12
2017 Information management 39 28 20 6 5 1 0 68 11 82
2017 Information technology 27 39 17 6 11 0 0 65 17 127
2017 Internal audit 41 39 6 0 13 0 0 81 13 17
2017 Evaluation 33 40 3 23 0 0 0 74 23 30
2017 Data sciences 37 35 11 7 10 0 0 72 17 46
2017 Policy 41 38 11 8 3 0 0 79 10 274
2017 Project management 31 35 15 11 8 0 0 66 19 171
2017 Other services to the public 30 37 14 10 8 0 0 67 18 266
2017 None of the above 36 33 12 11 8 0 0 69 19 254
2014 Client contact centre 28 38 17 11 5 1 0 66 16 338
2014 Health care practitioners 29 46 16 0 4 0 4 79 5 20
2014 Federal regulators 52 26 14 6 3 0 0 78 8 39
2014 Compliance, inspection and enforcement 34 35 14 11 5 0 1 69 17 97
2014 Communications or public affairs 39 39 12 5 5 0 0 78 9 124
2014 Access to information and privacy 48 35 8 5 3 0 1 84 8 80
2014 Security 35 26 27 9 4 0 0 61 12 82
2014 Science and technology 25 25 31 10 9 0 0 51 19 20
2014 Legal services 37 34 14 5 4 6 0 76 9 21
2014 Administration and operations 37 37 14 8 3 0 0 75 11 1609
2014 Human resources 37 35 13 8 4 2 1 75 12 200
2014 Financial management 37 45 11 3 3 0 0 82 6 193
2014 Procurement 32 0 33 15 16 4 0 34 32 21
2014 Materiel management 45 22 17 8 8 0 0 67 16 13
2014 Information management 38 34 13 8 7 0 0 72 15 161
2014 Information technology 30 39 15 10 6 0 0 69 16 256
2014 Internal audit 31 37 32 0 0 0 0 68 0 16
2014 Evaluation 40 36 10 8 3 2 0 78 12 60
2014 Other services to the public 37 36 15 8 5 0 0 73 12 559
2014 None of the above 41 34 14 7 3 0 0 75 10 825

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 39 14 6 6 0 0 75 11 305
2017 Federal regulators 68 28 0 0 0 0 5 100 0 21
2017 Compliance, inspection and enforcement 45 37 3 10 5 0 0 82 15 95
2017 Communications or public affairs 53 30 12 2 3 0 0 83 5 90
2017 Access to information and privacy 62 23 7 5 2 0 0 85 7 78
2017 Security 38 35 17 11 0 0 0 72 11 50
2017 Legal services 37 48 8 6 0 0 0 85 6 14
2017 Administration and operations 44 39 8 6 3 0 0 83 9 1358
2017 Human resources 51 39 7 3 1 0 0 89 4 211
2017 Financial management 51 31 10 6 2 0 0 82 8 140
2017 Procurement 45 32 6 12 0 0 6 81 12 16
2017 Real property 36 55 0 9 0 0 0 91 9 11
2017 Materiel management 82 0 8 0 10 0 0 82 10 12
2017 Information management 42 39 12 4 2 1 0 83 6 82
2017 Information technology 31 40 14 9 6 0 1 71 15 127
2017 Internal audit 53 22 19 0 6 0 0 75 6 17
2017 Evaluation 39 39 22 0 0 0 0 78 0 31
2017 Data sciences 39 39 14 2 6 0 0 78 8 46
2017 Policy 40 42 8 7 2 0 0 82 10 272
2017 Project management 41 34 12 8 5 1 0 75 13 171
2017 Other services to the public 43 38 9 7 3 0 0 81 10 266
2017 None of the above 46 33 10 6 4 0 0 80 10 254
2014 Client contact centre 35 35 18 6 4 1 0 71 10 339
2014 Health care practitioners 45 30 16 4 4 0 0 75 9 20
2014 Federal regulators 55 31 5 0 5 3 0 89 6 39
2014 Compliance, inspection and enforcement 41 38 12 6 2 1 0 80 8 97
2014 Communications or public affairs 36 48 8 3 5 0 0 84 8 125
2014 Access to information and privacy 57 26 11 1 5 0 0 82 6 80
2014 Security 42 43 6 4 5 0 0 85 9 82
2014 Science and technology 25 40 16 19 0 0 0 66 19 20
2014 Legal services 29 32 34 0 6 0 0 61 6 21
2014 Administration and operations 44 36 11 6 2 0 0 81 9 1610
2014 Human resources 42 37 11 8 2 0 0 79 9 200
2014 Financial management 39 44 11 4 2 0 0 83 6 192
2014 Procurement 27 34 4 21 14 0 0 61 35 21
2014 Materiel management 45 30 8 8 8 0 0 76 16 13
2014 Information management 39 41 7 6 6 0 0 80 12 161
2014 Information technology 36 39 11 9 6 0 0 74 15 256
2014 Internal audit 38 30 19 6 6 0 0 68 13 16
2014 Evaluation 51 36 7 1 5 0 0 87 6 60
2014 Other services to the public 47 35 10 6 2 0 0 83 8 560
2014 None of the above 49 33 11 4 3 0 0 83 7 825
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 23 8 8 4 0 0 80 12 306
2017 Federal regulators 59 14 23 0 5 0 0 72 5 21
2017 Compliance, inspection and enforcement 51 30 2 7 9 0 0 81 17 95
2017 Communications or public affairs 54 28 5 7 6 0 0 82 12 90
2017 Access to information and privacy 65 22 4 5 4 0 0 87 8 78
2017 Security 44 35 13 0 8 0 0 79 8 50
2017 Legal services 22 46 6 12 14 0 0 68 26 15
2017 Administration and operations 55 27 6 6 5 0 0 82 11 1360
2017 Human resources 71 21 2 2 3 0 0 92 6 210
2017 Financial management 58 23 9 7 2 0 0 81 9 141
2017 Procurement 61 32 6 0 0 0 0 94 0 16
2017 Real property 73 9 0 18 0 0 0 82 18 11
2017 Materiel management 56 34 0 0 10 0 0 90 10 12
2017 Information management 61 24 7 4 4 0 0 85 8 82
2017 Information technology 55 22 11 6 6 1 0 78 11 127
2017 Internal audit 48 39 6 7 0 0 0 87 7 17
2017 Evaluation 69 19 3 3 6 0 0 87 9 31
2017 Data sciences 65 13 11 4 6 2 0 79 10 46
2017 Policy 61 23 2 8 5 0 0 85 14 274
2017 Project management 62 20 4 8 6 0 0 82 14 171
2017 Other services to the public 52 21 9 8 10 0 0 74 18 267
2017 None of the above 57 24 8 6 5 0 0 81 10 253

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 27 11 4 2 1 0 82 6 305
2017 Federal regulators 59 22 5 5 10 0 0 81 15 21
2017 Compliance, inspection and enforcement 47 28 10 5 8 1 0 76 14 95
2017 Communications or public affairs 61 26 4 3 5 0 0 87 9 90
2017 Access to information and privacy 63 20 9 5 3 1 0 83 7 78
2017 Security 54 27 10 2 6 2 0 82 8 50
2017 Legal services 40 26 8 14 6 6 0 71 21 15
2017 Administration and operations 55 25 9 5 4 1 0 81 9 1356
2017 Human resources 72 19 4 3 2 0 0 91 5 210
2017 Financial management 59 22 11 5 3 0 0 81 8 140
2017 Procurement 65 28 7 0 0 0 0 93 0 15
2017 Real property 73 18 9 0 0 0 0 91 0 11
2017 Materiel management 66 24 0 0 10 0 0 90 10 12
2017 Information management 57 24 13 1 4 0 0 81 5 82
2017 Information technology 55 24 10 4 6 1 0 80 10 127
2017 Internal audit 59 28 13 0 0 0 0 87 0 17
2017 Evaluation 75 9 9 0 3 3 0 87 3 31
2017 Data sciences 63 17 8 4 8 0 0 79 12 46
2017 Policy 63 23 4 4 5 0 0 87 10 274
2017 Project management 61 22 6 6 5 1 0 83 10 171
2017 Other services to the public 50 25 9 8 8 0 0 75 16 267
2017 None of the above 57 23 10 6 4 0 0 81 10 253

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 27 15 15 18 0 0 52 33 306
2017 Federal regulators 35 32 14 5 15 0 0 67 19 21
2017 Compliance, inspection and enforcement 35 30 10 14 11 0 0 66 24 94
2017 Communications or public affairs 41 24 10 15 10 0 0 65 25 90
2017 Access to information and privacy 44 38 6 2 9 0 0 82 12 79
2017 Security 33 35 16 6 10 0 0 68 15 50
2017 Legal services 8 34 8 30 20 0 0 42 50 15
2017 Administration and operations 33 33 13 11 9 0 0 67 20 1359
2017 Human resources 49 32 10 5 4 1 0 82 9 210
2017 Financial management 38 30 14 13 6 0 0 68 18 141
2017 Procurement 31 45 6 6 12 0 0 76 18 16
2017 Real property 18 45 0 36 0 0 0 64 36 11
2017 Materiel management 48 33 0 18 0 0 0 82 18 12
2017 Information management 44 26 13 10 7 0 0 70 17 81
2017 Information technology 29 24 16 18 11 2 0 54 30 127
2017 Internal audit 47 22 18 0 13 0 0 69 13 17
2017 Evaluation 27 35 13 19 6 0 0 62 25 31
2017 Data sciences 38 33 6 9 14 0 0 71 23 46
2017 Policy 36 31 11 15 7 0 0 67 22 274
2017 Project management 29 31 14 15 10 0 0 60 25 171
2017 Other services to the public 28 30 13 16 13 0 0 58 29 266
2017 None of the above 35 29 14 12 10 0 0 63 22 251

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 30 22 15 9 2 0 54 24 306
2017 Federal regulators 40 17 24 5 9 0 5 61 14 21
2017 Compliance, inspection and enforcement 25 32 21 15 7 0 0 57 22 95
2017 Communications or public affairs 25 43 12 15 5 0 0 67 21 90
2017 Access to information and privacy 36 37 16 4 4 4 0 75 8 78
2017 Security 21 26 35 6 12 0 0 47 18 50
2017 Legal services 22 14 20 39 6 0 0 36 45 15
2017 Administration and operations 25 36 20 11 7 2 0 61 18 1356
2017 Human resources 32 37 17 7 3 4 0 72 10 210
2017 Financial management 39 30 16 7 8 1 0 69 15 141
2017 Procurement 33 32 17 6 6 6 0 69 13 16
2017 Real property 18 45 18 9 0 9 0 70 10 11
2017 Materiel management 58 16 16 0 10 0 0 73 10 12
2017 Information management 27 39 17 10 7 0 0 66 17 80
2017 Information technology 19 28 28 16 8 2 0 47 24 127
2017 Internal audit 30 28 25 6 0 12 0 65 7 17
2017 Evaluation 10 33 22 16 16 3 0 45 32 31
2017 Data sciences 26 26 29 6 8 5 0 54 15 46
2017 Policy 21 36 19 16 7 1 0 57 23 274
2017 Project management 19 42 19 12 7 0 1 62 20 171
2017 Other services to the public 19 32 25 12 10 1 0 53 22 267
2017 None of the above 26 32 23 11 7 1 0 59 19 252

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 21 35 24 13 1 0 27 37 302
2017 Federal regulators 5 30 45 16 5 0 0 35 20 20
2017 Compliance, inspection and enforcement 9 15 42 21 12 1 0 24 33 94
2017 Communications or public affairs 8 19 42 19 12 0 0 27 31 88
2017 Access to information and privacy 10 30 36 19 2 1 1 41 22 79
2017 Security 2 17 41 21 17 2 0 19 38 47
2017 Legal services 0 29 47 12 12 0 0 29 24 15
2017 Administration and operations 7 23 42 18 9 0 0 31 28 1342
2017 Human resources 4 28 42 18 8 0 0 32 26 211
2017 Financial management 6 19 44 24 5 0 1 26 30 138
2017 Procurement 6 25 32 31 6 0 0 31 37 16
2017 Real property 0 0 55 36 9 0 0 0 45 11
2017 Materiel management 15 25 34 8 8 10 0 45 18 12
2017 Information management 7 22 50 14 5 0 2 30 20 83
2017 Information technology 5 20 43 24 8 0 0 25 32 123
2017 Internal audit 6 30 40 19 6 0 0 35 25 17
2017 Evaluation 6 17 46 19 13 0 0 23 31 31
2017 Data sciences 12 13 49 13 13 0 0 25 26 46
2017 Policy 5 18 47 20 9 0 0 23 29 273
2017 Project management 2 18 48 17 14 0 0 20 31 168
2017 Other services to the public 6 17 46 19 10 0 1 24 30 265
2017 None of the above 11 24 41 18 5 0 1 35 23 251

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 26 35 20 7 0 1 27 38 299
2017 Federal regulators 5 16 40 14 25 0 0 39 20 20
2017 Compliance, inspection and enforcement 8 25 35 19 12 0 1 31 34 94
2017 Communications or public affairs 13 17 36 22 12 0 0 34 30 90
2017 Access to information and privacy 8 9 37 30 15 0 1 45 18 79
2017 Security 6 19 60 10 6 0 0 16 25 49
2017 Legal services 8 24 45 23 0 0 0 23 32 15
2017 Administration and operations 7 21 40 21 10 1 1 31 28 1343
2017 Human resources 9 15 42 24 8 0 2 33 24 209
2017 Financial management 3 23 38 18 15 1 1 34 26 140
2017 Procurement 12 6 63 13 6 0 0 19 19 15
2017 Real property 18 9 64 9 0 0 0 9 27 11
2017 Materiel management 18 8 26 33 8 0 8 44 28 12
2017 Information management 5 8 45 30 10 1 1 41 14 82
2017 Information technology 9 19 47 20 5 0 0 25 28 127
2017 Internal audit 6 19 52 18 6 0 0 23 25 17
2017 Evaluation 19 9 45 17 9 0 0 26 28 31
2017 Data sciences 9 17 41 18 11 4 0 30 27 46
2017 Policy 8 26 40 20 6 0 0 26 33 271
2017 Project management 12 20 45 18 5 0 0 22 32 171
2017 Other services to the public 11 16 42 18 10 0 2 29 28 259
2017 None of the above 7 19 40 20 11 2 2 32 26 252
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 13 87 297
2017 Federal regulators 29 71 21
2017 Compliance, inspection and enforcement 21 79 94
2017 Communications or public affairs 19 81 90
2017 Access to information and privacy 15 85 79
2017 Security 17 83 50
2017 Administration and operations 19 81 1342
2017 Human resources 9 91 205
2017 Financial management 15 85 140
2017 Information management 18 82 82
2017 Information technology 18 82 123
2017 Evaluation 19 81 31
2017 Data sciences 19 81 45
2017 Policy 16 84 270
2017 Project management 27 73 169
2017 Other services to the public 22 78 263
2017 None of the above 18 82 251
2014 Client contact centre 13 87 339
2014 Federal regulators 18 82 39
2014 Compliance, inspection and enforcement 8 92 97
2014 Communications or public affairs 12 88 125
2014 Access to information and privacy 12 88 80
2014 Security 14 86 82
2014 Legal services 41 59 21
2014 Administration and operations 14 86 1611
2014 Human resources 13 87 200
2014 Financial management 12 88 193
2014 Procurement 37 63 21
2014 Information management 25 75 161
2014 Information technology 16 84 255
2014 Evaluation 15 85 60
2014 Other services to the public 17 83 558
2014 None of the above 14 86 823

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 52 38
2017 Compliance, inspection and enforcement 54 20
2017 Communications or public affairs 29 17
2017 Access to information and privacy 60 12
2017 Administration and operations 55 257
2017 Human resources 56 17
2017 Financial management 39 21
2017 Information management 62 15
2017 Information technology 37 22
2017 Policy 33 44
2017 Project management 39 46
2017 Other services to the public 45 58
2017 None of the above 58 47
2014 Client contact centre 48 42
2014 Access to information and privacy 71 10
2014 Security 63 11
2014 Administration and operations 57 222
2014 Human resources 29 25
2014 Financial management 47 22
2014 Information management 44 40
2014 Information technology 41 39
2014 Other services to the public 40 95
2014 None of the above 46 118

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 70 38
2017 Compliance, inspection and enforcement 60 20
2017 Access to information and privacy 55 12
2017 Administration and operations 60 257
2017 Human resources 66 17
2017 Financial management 56 21
2017 Information technology 73 22
2017 Policy 85 44
2017 Project management 74 46
2017 Other services to the public 62 58
2017 None of the above 57 47
2014 Client contact centre 69 42
2014 Communications or public affairs 74 15
2014 Access to information and privacy 90 10
2014 Security 55 11
2014 Administration and operations 58 222
2014 Human resources 83 25
2014 Financial management 44 22
2014 Information management 63 40
2014 Information technology 62 39
2014 Other services to the public 66 95
2014 None of the above 62 118

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 20
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 12
2017 Administration and operations 8 257
2017 Information management 0 15
2017 Policy 11 44
2017 None of the above 18 47
2014 Client contact centre 0 42
2014 Communications or public affairs 0 15
2014 Access to information and privacy 0 10
2014 Security 0 11
2014 Administration and operations 5 222
2014 Information management 0 40
2014 Other services to the public 5 95
2014 None of the above 9 118

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 38
2017 Compliance, inspection and enforcement 0 20
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 12
2017 Administration and operations 0 257
2017 Human resources 0 17
2017 Financial management 0 21
2017 Information management 0 15
2017 Information technology 0 22
2017 Policy 0 44
2017 Project management 0 46
2017 None of the above 0 47
2014 Client contact centre 0 42
2014 Communications or public affairs 0 15
2014 Access to information and privacy 0 10
2014 Security 0 11
2014 Administration and operations 0 222
2014 Human resources 0 25
2014 Financial management 0 22
2014 Information management 0 40
2014 Information technology 0 39
2014 Other services to the public 0 95
2014 None of the above 0 118

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 17
2017 Administration and operations 6 256
2017 Financial management 0 21
2017 Policy 0 44
2017 Project management 13 46
2017 Other services to the public 8 58
2014 Access to information and privacy 0 10
2014 Administration and operations 2 222
2014 Financial management 0 22

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 20
2017 Communications or public affairs 0 17
2017 Administration and operations 7 257
2017 Human resources 0 17
2017 Financial management 0 21
2017 Information management 0 15
2017 Information technology 0 22
2017 Other services to the public 9 58
2014 Administration and operations 7 222
2014 Financial management 0 22
2014 Information management 0 40
2014 Information technology 0 39
2014 Other services to the public 8 95

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 20
2017 Communications or public affairs 0 17
2017 Access to information and privacy 0 12
2017 Administration and operations 3 255
2017 Human resources 0 17
2017 Financial management 0 21
2017 Project management 0 46
2014 Communications or public affairs 0 15
2014 Access to information and privacy 0 10
2014 Administration and operations 3 222
2014 Human resources 0 25
2014 Financial management 0 22
2014 Information management 13 40
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 11 89 303
2017 Compliance, inspection and enforcement 10 90 94
2017 Communications or public affairs 9 91 90
2017 Access to information and privacy 8 92 79
2017 Administration and operations 11 89 1352
2017 Human resources 5 95 209
2017 Financial management 7 93 141
2017 Real property 0 100 10
2017 Materiel management 0 100 12
2017 Information management 10 90 83
2017 Information technology 15 85 127
2017 Data sciences 14 86 46
2017 Policy 11 89 273
2017 Project management 14 86 170
2017 Other services to the public 14 86 266
2017 None of the above 11 89 251
2014 Client contact centre 8 92 337
2014 Health care practitioners 0 100 20
2014 Compliance, inspection and enforcement 9 91 96
2014 Communications or public affairs 6 94 124
2014 Access to information and privacy 7 93 80
2014 Administration and operations 7 93 1607
2014 Human resources 8 92 200
2014 Financial management 3 97 192
2014 Information management 12 88 160
2014 Information technology 6 94 254
2014 Other services to the public 8 92 558
2014 None of the above 6 94 824

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 27 33
2017 Administration and operations 39 148
2017 Policy 29 30
2017 Project management 41 24
2017 Other services to the public 46 39
2017 None of the above 38 29
2014 Client contact centre 32 27
2014 Administration and operations 39 118
2014 Human resources 31 16
2014 Information management 49 18
2014 Other services to the public 38 44
2014 None of the above 27 52

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 82 33
2017 Administration and operations 84 148
2017 Human resources 56 12
2017 Project management 79 24
2017 Other services to the public 67 39
2017 None of the above 64 29
2014 Client contact centre 69 27
2014 Administration and operations 74 118
2014 Human resources 75 16
2014 Information management 89 18
2014 Information technology 86 14
2014 Other services to the public 73 44
2014 None of the above 84 52

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 6 148
2017 Information technology 0 17
2017 None of the above 0 29
2014 Client contact centre 0 27
2014 Administration and operations 4 118

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 33
2017 Compliance, inspection and enforcement 0 10
2017 Administration and operations 0 148
2017 Human resources 0 12
2017 Information technology 0 17
2017 Policy 0 30
2017 Project management 0 24
2017 Other services to the public 0 39
2017 None of the above 0 29
2014 Administration and operations 0 118
2014 Human resources 0 16
2014 Information management 0 18
2014 Information technology 0 14
2014 Other services to the public 0 44
2014 None of the above 0 52

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 33
2017 Compliance, inspection and enforcement 0 10
2017 Administration and operations 5 148
2017 Information technology 0 17
2017 Policy 0 30
2014 Administration and operations 5 118
2014 Human resources 0 16

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 33
2017 Compliance, inspection and enforcement 0 10
2017 Administration and operations 7 148
2017 Human resources 0 12
2017 Information technology 0 17
2017 Policy 0 30
2017 None of the above 0 29
2014 Administration and operations 4 118
2014 Human resources 0 16
2014 Information management 0 18
2014 Information technology 0 14

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Administration and operations 3 148
2017 Policy 0 30
2014 Administration and operations 4 118
2014 Information management 0 18