2017 Public Service Employee Annual Survey Results for Immigration, Refugees and Citizenship Canada by Question 20 and 21. Please indicate your occupational group and level. Occupational Group PM

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 50 31 8 5 4 2 0 83 9 1425
2017 PM-01 52 26 8 6 4 2 0 80 11 381
2017 PM-02 45 37 12 3 1 1 0 83 4 73
2017 PM-03 48 31 10 5 5 1 0 80 10 406
2017 PM-04 49 35 5 5 3 3 0 86 8 237
2017 PM-05 51 35 6 3 2 2 1 89 5 189
2017 PM-06 68 26 0 3 2 2 0 95 5 66
2014 PM 46 32 12 4 2 4 0 81 6 1532
2014 PM-01 46 32 11 4 3 3 0 81 8 452
2014 PM-02 45 37 5 7 3 4 0 85 10 76
2014 PM-03 43 34 15 3 1 3 0 79 5 489
2014 PM-04 44 29 16 3 3 4 1 77 7 251
2014 PM-05 52 31 9 2 2 4 1 87 4 198
2014 PM-06 61 31 6 2 0 0 0 92 2 51

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 40 38 9 9 5 0 0 78 13 1421
2017 PM-01 40 37 9 9 4 0 0 77 14 379
2017 PM-02 38 37 11 8 5 0 0 75 14 73
2017 PM-03 38 38 8 11 5 0 0 76 16 405
2017 PM-04 38 43 7 7 5 0 0 81 12 238
2017 PM-05 49 35 7 6 2 0 0 85 8 189
2017 PM-06 39 41 11 3 6 0 0 80 9 66
2014 PM 51 33 8 5 2 0 0 84 7 1536
2014 PM-01 48 33 10 6 3 1 0 81 9 453
2014 PM-02 51 37 7 3 3 0 0 88 5 76
2014 PM-03 51 35 8 4 2 0 0 86 6 491
2014 PM-04 50 31 10 6 3 1 0 82 9 252
2014 PM-05 57 32 6 5 1 0 1 89 5 198
2014 PM-06 57 41 0 0 2 0 0 98 2 51
2011 PM 44 34 11 7 3 0 0 79 10 993
2011 PM-01 56 25 13 6 0 0 0 81 6 16
2011 PM-02 41 31 16 5 5 2 0 74 11 58
2011 PM-03 42 37 10 8 2 0 0 80 10 410
2011 PM-04 41 36 13 6 5 0 0 77 11 238
2011 PM-05 51 28 11 7 2 0 0 80 9 201
2011 PM-06 46 32 6 12 4 0 0 78 16 68
2008 PM 34 40 13 7 5 0 0 75 12 835
2008 PM-01 25 69 0 0 6 0 0 94 6 16
2008 PM-02 32 39 15 6 8 0 0 71 14 72
2008 PM-03 33 39 15 9 5 0 0 72 14 358
2008 PM-04 37 40 11 6 5 1 0 78 11 168
2008 PM-05 39 36 12 8 5 1 0 75 13 155
2008 PM-06 36 46 14 2 2 0 0 82 4 50

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 36 34 13 9 7 0 0 71 16 1418
2017 PM-01 32 32 17 11 8 1 1 65 18 380
2017 PM-02 33 29 21 11 7 0 0 62 18 73
2017 PM-03 35 38 11 10 6 0 0 73 16 405
2017 PM-04 38 34 13 8 6 0 0 72 14 238
2017 PM-05 42 36 10 5 6 0 0 79 12 187
2017 PM-06 59 25 5 6 5 0 0 84 11 64
2014 PM 31 35 16 12 7 0 0 66 18 1537
2014 PM-01 27 32 19 14 8 0 0 59 21 453
2014 PM-02 34 39 13 9 4 0 0 74 13 76
2014 PM-03 29 35 16 13 6 0 0 64 19 492
2014 PM-04 30 37 15 10 8 0 0 68 17 252
2014 PM-05 42 36 10 7 5 0 0 78 12 198
2014 PM-06 39 43 12 6 0 0 0 82 6 51

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 27 38 14 12 8 0 1 66 20 1417
2017 PM-01 25 33 19 12 9 1 1 59 22 378
2017 PM-02 21 34 22 14 7 1 1 56 21 73
2017 PM-03 24 42 12 13 7 1 0 67 20 404
2017 PM-04 30 39 13 11 7 0 0 69 18 238
2017 PM-05 36 39 9 9 8 0 0 75 16 188
2017 PM-06 42 29 12 9 8 0 0 71 17 65

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 37 33 13 10 7 0 1 70 17 1421
2017 PM-01 34 32 13 10 7 1 1 68 18 380
2017 PM-02 34 30 18 8 10 0 0 64 18 73
2017 PM-03 40 30 12 11 7 0 0 70 18 405
2017 PM-04 39 35 13 7 5 0 0 75 12 237
2017 PM-05 40 37 9 8 6 0 0 77 14 189
2017 PM-06 32 30 12 14 12 0 0 62 26 66
2014 PM 38 33 13 9 6 1 1 71 15 1535
2014 PM-01 34 32 14 10 8 1 1 68 18 452
2014 PM-02 30 47 13 5 4 0 0 78 9 76
2014 PM-03 40 32 14 8 4 1 1 73 12 492
2014 PM-04 37 31 14 10 7 0 2 69 17 252
2014 PM-05 44 33 11 6 6 0 1 78 11 197
2014 PM-06 41 31 12 12 4 0 0 73 16 51
2011 PM 37 38 12 8 3 1 1 76 12 990
2011 PM-01 31 38 13 6 6 0 6 73 13 16
2011 PM-02 29 41 16 10 3 0 0 71 14 58
2011 PM-03 34 39 14 9 3 1 0 74 12 409
2011 PM-04 37 42 9 8 1 1 1 81 10 237
2011 PM-05 45 29 13 8 6 0 1 73 14 200
2011 PM-06 41 41 6 7 4 0 0 82 12 68

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 31 39 13 10 7 0 0 70 17 1426
2017 PM-01 31 38 14 9 7 0 1 69 17 382
2017 PM-02 19 41 16 15 8 0 0 60 23 73
2017 PM-03 28 39 11 12 9 0 0 67 21 406
2017 PM-04 32 43 13 7 5 0 0 74 13 238
2017 PM-05 37 40 11 7 5 0 0 77 12 189
2017 PM-06 41 35 9 9 6 0 0 76 15 66
2014 PM 34 37 15 9 4 0 0 71 14 1535
2014 PM-01 32 39 13 10 6 0 0 71 16 452
2014 PM-02 37 40 12 9 1 0 0 77 11 75
2014 PM-03 32 36 18 10 3 0 0 69 13 492
2014 PM-04 31 36 20 8 5 0 0 67 13 252
2014 PM-05 43 37 9 8 2 1 0 81 10 198
2014 PM-06 41 39 12 8 0 0 0 80 8 51
2011 PM 30 38 15 11 6 0 0 68 18 989
2011 PM-01 38 25 25 6 6 0 0 63 13 16
2011 PM-02 24 41 16 12 7 0 0 66 19 58
2011 PM-03 28 39 16 12 5 0 0 67 17 409
2011 PM-04 26 40 17 10 7 0 0 65 17 235
2011 PM-05 38 36 10 10 6 0 0 73 17 202
2011 PM-06 38 29 9 15 9 0 0 68 24 68
2008 PM 29 42 15 9 4 0 0 71 13 834
2008 PM-01 19 50 13 6 13 0 0 69 19 16
2008 PM-02 25 42 18 8 7 0 0 67 15 72
2008 PM-03 25 43 17 9 6 0 0 68 15 358
2008 PM-04 34 44 13 6 3 0 0 78 9 167
2008 PM-05 35 40 12 12 2 0 0 75 14 155
2008 PM-06 32 42 16 8 2 0 0 74 10 50

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 43 39 10 6 3 0 0 81 9 1425
2017 PM-01 45 39 8 6 2 0 0 83 9 382
2017 PM-02 32 44 15 8 1 0 0 75 10 73
2017 PM-03 43 40 8 6 3 0 0 83 9 406
2017 PM-04 40 37 13 6 4 0 0 77 10 238
2017 PM-05 43 38 10 8 2 0 0 81 10 189
2017 PM-06 55 26 9 9 2 0 0 80 11 66
2014 PM 44 37 10 6 3 0 0 81 9 1537
2014 PM-01 44 38 8 7 3 0 0 82 10 453
2014 PM-02 45 29 18 8 0 0 0 74 8 76
2014 PM-03 42 39 9 6 3 0 0 82 9 492
2014 PM-04 40 40 11 6 2 0 0 80 8 252
2014 PM-05 46 36 10 5 3 0 0 82 8 198
2014 PM-06 59 31 10 0 0 0 0 90 0 51
2011 PM 42 39 10 6 2 0 0 81 9 991
2011 PM-01 56 25 13 0 6 0 0 81 6 16
2011 PM-02 26 34 22 12 5 0 0 60 17 58
2011 PM-03 44 41 9 5 2 0 0 85 7 409
2011 PM-04 39 43 10 7 1 0 0 82 8 237
2011 PM-05 44 38 9 6 2 0 0 82 9 201
2011 PM-06 53 26 4 7 9 0 0 79 16 68
2008 PM 41 42 9 5 3 0 0 83 7 834
2008 PM-01 19 75 6 0 0 0 0 94 0 16
2008 PM-02 32 42 15 8 1 1 0 75 10 72
2008 PM-03 40 41 10 4 5 0 0 80 9 358
2008 PM-04 47 41 7 3 2 0 0 88 5 168
2008 PM-05 46 43 6 5 1 0 0 88 5 155
2008 PM-06 47 39 8 6 0 0 0 86 6 49
Top of Page

Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 55 25 7 7 6 0 0 80 13 1426
2017 PM-01 52 26 8 7 6 1 0 79 13 382
2017 PM-02 51 23 10 5 11 0 0 74 16 73
2017 PM-03 56 25 6 7 5 0 0 81 13 407
2017 PM-04 53 29 6 5 6 0 0 82 12 237
2017 PM-05 60 22 4 7 6 1 0 82 14 189
2017 PM-06 68 21 2 2 6 2 0 91 8 66

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 55 24 9 6 5 1 0 80 11 1422
2017 PM-01 52 26 9 6 6 1 0 79 12 381
2017 PM-02 51 23 10 8 8 0 0 74 16 73
2017 PM-03 56 23 10 7 4 0 0 79 11 404
2017 PM-04 51 25 11 5 5 2 0 78 10 237
2017 PM-05 63 21 3 5 6 2 0 85 12 189
2017 PM-06 73 14 3 3 6 2 0 88 9 66

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 29 32 14 13 12 0 0 61 25 1424
2017 PM-01 27 33 14 13 11 1 0 61 25 382
2017 PM-02 21 26 21 14 18 0 0 47 32 72
2017 PM-03 31 29 15 13 12 0 0 60 25 406
2017 PM-04 30 35 12 11 11 0 0 65 22 237
2017 PM-05 29 38 12 11 10 0 0 67 21 188
2017 PM-06 33 29 9 15 14 0 0 62 29 66

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 22 34 22 12 8 1 0 57 21 1424
2017 PM-01 20 30 24 13 11 3 1 51 24 382
2017 PM-02 23 30 23 12 10 1 0 54 22 73
2017 PM-03 21 31 24 14 8 1 0 53 23 405
2017 PM-04 23 36 22 12 6 0 0 59 18 237
2017 PM-05 21 47 18 7 6 1 1 68 13 189
2017 PM-06 32 36 17 9 5 2 0 69 14 66

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 5 20 43 20 11 0 0 25 32 1407
2017 PM-01 9 27 41 14 8 1 0 36 22 376
2017 PM-02 4 14 49 17 14 0 0 19 32 69
2017 PM-03 4 22 44 17 12 0 0 27 29 401
2017 PM-04 4 15 44 24 13 0 0 19 37 236
2017 PM-05 2 12 47 28 11 0 0 14 39 189
2017 PM-06 3 12 26 36 23 0 0 15 59 66

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PM 9 20 43 18 8 0 0 27 30 1406
2017 PM-01 6 16 43 20 13 1 1 34 23 378
2017 PM-02 10 25 38 21 4 0 3 26 36 72
2017 PM-03 10 20 42 21 7 0 0 29 30 403
2017 PM-04 11 20 46 17 7 0 0 24 31 236
2017 PM-05 11 22 49 14 4 0 0 18 33 186
2017 PM-06 17 35 31 8 8 2 0 16 53 65
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 21 79 1411
2017 PM-01 19 81 379
2017 PM-02 16 84 73
2017 PM-03 25 75 403
2017 PM-04 21 79 235
2017 PM-05 22 78 186
2017 PM-06 17 83 64
2014 PM 16 84 1534
2014 PM-01 20 80 452
2014 PM-02 12 88 76
2014 PM-03 12 88 492
2014 PM-04 16 84 251
2014 PM-05 16 84 198
2014 PM-06 20 80 51

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 PM 53 299
2017 PM-01 58 72
2017 PM-02 42 12
2017 PM-03 51 101
2017 PM-04 47 49
2017 PM-05 48 40
2017 PM-06 55 11
2014 PM 47 243
2014 PM-01 52 92
2014 PM-03 50 56
2014 PM-04 44 39
2014 PM-05 28 32

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 PM 64 299
2017 PM-01 64 72
2017 PM-03 65 101
2017 PM-04 59 49
2017 PM-05 68 40
2017 PM-06 45 11
2014 PM 61 243
2014 PM-01 60 92
2014 PM-03 66 56
2014 PM-04 54 39
2014 PM-05 66 32
2014 PM-06 50 10

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 PM 8 299
2017 PM-02 0 12
2017 PM-03 7 101
2017 PM-04 12 49
2017 PM-05 15 40
2014 PM 7 243
2014 PM-01 5 92
2014 PM-03 0 56
2014 PM-04 15 39

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 PM-01 0 72
2017 PM-02 0 12
2017 PM-04 0 49
2017 PM-05 0 40
2017 PM-06 0 11
2014 PM 0 243
2014 PM-01 0 92
2014 PM-03 0 56
2014 PM-04 0 39
2014 PM-05 0 32
2014 PM-06 0 10

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 PM 8 298
2017 PM-03 8 101
2017 PM-05 15 40
2014 PM 3 243

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 PM 6 299
2017 PM-02 0 12
2017 PM-03 11 101
2014 PM 9 243
2014 PM-01 15 92
2014 PM-03 9 56
2014 PM-05 0 32

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 PM 3 297
2017 PM-02 0 12
2017 PM-05 0 40
2017 PM-06 0 11
2014 PM 4 243
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PM 12 88 1417
2017 PM-01 12 88 382
2017 PM-02 14 86 72
2017 PM-03 13 87 403
2017 PM-04 12 88 237
2017 PM-05 11 89 188
2017 PM-06 11 89 65
2014 PM 9 91 1528
2014 PM-01 10 90 450
2014 PM-02 8 92 75
2014 PM-03 8 92 489
2014 PM-04 10 90 252
2014 PM-05 5 95 197
2014 PM-06 0 100 51

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 PM 38 172
2017 PM-01 40 47
2017 PM-02 50 10
2017 PM-03 37 52
2017 PM-04 39 28
2017 PM-05 25 20
2014 PM 39 131
2014 PM-01 45 44
2014 PM-03 38 39
2014 PM-04 36 25

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 PM 81 172
2017 PM-01 72 47
2017 PM-04 75 28
2017 PM-05 75 20
2014 PM 74 131
2014 PM-01 70 44
2014 PM-03 77 39
2014 PM-04 64 25
2014 PM-05 100 10

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 PM 5 172
2017 PM-02 0 10
2014 PM 5 131
2014 PM-05 0 10

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 PM 0 172
2017 PM-01 0 47
2017 PM-02 0 10
2017 PM-03 0 52
2017 PM-04 0 28
2017 PM-05 0 20
2014 PM 0 131
2014 PM-01 0 44
2014 PM-03 0 39
2014 PM-04 0 25
2014 PM-05 0 10

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 PM 6 172
2017 PM-02 0 10
2014 PM 5 131
2014 PM-05 0 10

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 PM 6 172
2017 PM-02 0 10
2014 PM 8 131
2014 PM-05 0 10

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 PM 3 172
2017 PM-02 0 10
2014 PM 8 131
2014 PM-05 0 10