2017 Public Service Employee Annual Survey Results for Immigration, Refugees and Citizenship Canada by Question 20 and 21. Please indicate your occupational group and level. Occupational Group CR

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 29 6 5 4 1 0 85 9 698
2017 CR-03 64 25 3 3 4 1 0 90 7 177
2017 CR-04 56 32 6 3 2 1 1 89 5 300
2017 CR-05 49 27 9 8 5 2 0 78 13 160
2014 CR 58 25 9 2 1 3 1 87 4 1011
2014 CR-03 64 22 8 2 1 2 0 88 3 369
2014 CR-04 53 28 11 2 1 4 2 85 3 398
2014 CR-05 56 26 8 4 2 5 0 86 6 234

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 50 31 7 7 5 0 0 82 11 698
2017 CR-03 52 32 5 9 3 0 0 84 12 177
2017 CR-04 50 33 9 4 4 0 0 83 8 300
2017 CR-05 51 28 6 9 6 0 0 79 15 160
2014 CR 60 29 6 3 2 0 0 89 5 1010
2014 CR-03 67 22 5 2 3 0 0 89 5 368
2014 CR-04 56 31 7 3 3 1 0 87 6 398
2014 CR-05 56 35 5 3 0 0 0 91 3 234
2011 CR 44 33 11 6 6 0 0 78 11 1035
2011 CR-03 53 26 11 5 3 0 0 80 9 238
2011 CR-04 41 39 10 4 4 0 0 82 8 251
2011 CR-05 42 33 11 7 7 0 0 75 14 541
2008 CR 36 35 11 9 8 0 1 71 17 891
2008 CR-03 35 29 11 11 11 1 1 66 23 175
2008 CR-04 44 36 12 5 3 0 0 79 8 258
2008 CR-05 31 36 11 11 10 0 1 68 21 447

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 33 13 9 6 0 1 72 15 692
2017 CR-03 43 31 11 9 6 0 1 74 14 176
2017 CR-04 39 33 15 8 3 0 1 73 12 299
2017 CR-05 37 30 11 11 11 0 1 67 22 158
2014 CR 28 35 18 10 7 0 2 64 17 1011
2014 CR-03 32 34 16 9 7 1 1 67 16 368
2014 CR-04 31 37 18 9 4 0 1 69 13 400
2014 CR-05 16 34 21 13 12 0 3 52 26 233

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 34 14 11 7 2 1 67 18 694
2017 CR-03 37 32 11 10 8 1 1 70 18 175
2017 CR-04 29 38 16 10 4 2 1 69 14 300
2017 CR-05 31 31 12 11 13 3 0 63 25 159

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 29 13 7 6 1 1 74 13 695
2017 CR-03 44 31 13 5 5 2 1 77 10 176
2017 CR-04 45 29 12 8 3 1 2 76 11 298
2017 CR-05 39 27 13 9 11 1 1 66 21 160
2014 CR 40 33 14 7 4 1 1 74 12 1011
2014 CR-03 50 28 12 5 3 1 1 80 8 368
2014 CR-04 37 34 15 7 4 2 2 73 11 399
2014 CR-05 29 38 14 11 8 0 1 67 19 234
2011 CR 37 33 13 8 6 1 1 72 15 1037
2011 CR-03 52 27 11 3 5 1 1 81 8 237
2011 CR-04 31 40 13 9 4 0 2 73 14 251
2011 CR-05 34 33 14 10 8 1 1 68 18 544

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 33 12 9 7 0 0 71 17 696
2017 CR-03 49 24 10 11 5 1 0 73 16 177
2017 CR-04 38 36 13 7 5 0 0 75 12 300
2017 CR-05 31 32 13 11 14 0 0 63 25 159
2014 CR 40 32 14 8 5 1 0 73 13 1010
2014 CR-03 55 27 9 5 5 0 0 82 9 369
2014 CR-04 34 34 17 9 5 1 0 69 13 398
2014 CR-05 25 37 18 12 6 1 0 63 18 233
2011 CR 33 32 17 10 7 0 0 65 17 1034
2011 CR-03 43 28 16 8 5 0 0 70 14 237
2011 CR-04 31 35 20 9 3 1 1 67 12 251
2011 CR-05 30 32 17 12 9 0 0 62 21 541
2008 CR 31 35 14 12 8 0 0 66 20 893
2008 CR-03 29 37 13 11 10 0 0 65 22 175
2008 CR-04 38 36 16 6 5 0 0 73 10 261
2008 CR-05 28 34 13 15 9 0 0 62 25 446

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 33 9 6 4 0 0 81 10 699
2017 CR-03 56 27 6 6 4 1 0 84 10 177
2017 CR-04 47 36 9 4 3 0 0 84 7 302
2017 CR-05 35 36 13 8 8 0 0 72 15 159
2014 CR 44 32 14 6 4 0 0 77 10 1010
2014 CR-03 61 26 8 2 3 0 0 87 6 368
2014 CR-04 38 35 18 7 3 0 0 73 10 399
2014 CR-05 27 38 18 10 6 1 0 66 16 233
2011 CR 42 34 10 8 5 0 0 77 13 1037
2011 CR-03 53 31 5 6 4 0 0 84 10 237
2011 CR-04 37 38 13 9 2 0 0 75 12 251
2011 CR-05 40 34 11 8 8 0 0 74 15 544
2008 CR 36 38 13 7 5 0 0 75 13 895
2008 CR-03 38 35 11 8 7 0 0 73 15 175
2008 CR-04 39 41 13 2 5 0 0 80 7 262
2008 CR-05 34 38 13 10 5 0 0 72 15 447
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 59 22 6 7 5 0 0 82 12 699
2017 CR-03 64 19 5 7 5 0 0 83 13 176
2017 CR-04 59 24 7 5 5 0 0 82 10 302
2017 CR-05 57 22 7 9 3 1 0 81 12 160

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 27 9 4 4 1 0 84 8 698
2017 CR-03 57 27 6 4 5 1 1 86 9 176
2017 CR-04 55 27 10 3 4 1 0 83 7 302
2017 CR-05 55 26 11 4 2 2 0 83 6 159

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 28 12 11 10 0 0 66 22 697
2017 CR-03 44 21 13 14 7 0 0 65 22 176
2017 CR-04 39 34 12 8 6 0 0 73 14 300
2017 CR-05 27 26 13 14 20 0 0 53 34 160

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 30 21 9 8 2 0 61 18 696
2017 CR-03 35 32 18 7 6 3 0 68 13 176
2017 CR-04 27 31 23 8 8 2 1 60 17 299
2017 CR-05 26 28 21 14 9 2 0 56 23 160

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 29 37 14 6 0 1 41 21 694
2017 CR-03 15 33 36 9 5 0 2 49 14 175
2017 CR-04 13 30 40 12 4 1 1 44 16 300
2017 CR-05 7 24 31 23 14 1 0 31 37 159

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 7 17 36 24 13 1 2 38 25 691
2017 CR-03 6 10 34 27 18 1 3 47 17 174
2017 CR-04 5 15 39 25 12 2 2 39 20 298
2017 CR-05 13 28 30 16 10 1 2 27 42 159
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 16 84 687
2017 CR-03 17 83 175
2017 CR-04 17 83 297
2017 CR-05 14 86 156
2014 CR 12 88 1012
2014 CR-03 12 88 368
2014 CR-04 13 87 400
2014 CR-05 12 88 234

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 CR 62 112
2017 CR-03 62 29
2017 CR-04 67 51
2017 CR-05 59 22
2014 CR 59 124
2014 CR-03 74 42
2014 CR-04 57 53
2014 CR-05 43 28

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 CR 57 112
2017 CR-03 62 29
2017 CR-04 45 51
2017 CR-05 77 22
2014 CR 60 124
2014 CR-03 48 42
2014 CR-04 60 53
2014 CR-05 75 28

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 CR-03 0 29
2017 CR-05 0 22
2014 CR-04 0 53
2014 CR-05 0 28

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 CR 0 112
2017 CR-03 0 29
2017 CR-04 0 51
2017 CR-05 0 22
2014 CR 0 124
2014 CR-03 0 42
2014 CR-04 0 53
2014 CR-05 0 28

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 CR 4 112
2014 CR-03 0 42
2014 CR-05 0 28

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 CR 6 112
2017 CR-03 0 29
2014 CR 6 124
2014 CR-03 0 42
2014 CR-04 9 53

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 CR 0 112
2017 CR-03 0 29
2017 CR-04 0 51
2017 CR-05 0 22
2014 CR-05 0 28
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 11 89 693
2017 CR-03 9 91 174
2017 CR-04 13 87 299
2017 CR-05 11 89 159
2014 CR 7 93 1009
2014 CR-03 7 93 368
2014 CR-04 7 93 399
2014 CR-05 9 91 232

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 CR 41 74
2017 CR-04 51 37
2017 CR-05 29 17
2014 CR 34 68
2014 CR-03 35 23
2014 CR-04 48 25

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 CR 72 74
2017 CR-04 59 37
2014 CR 81 68
2014 CR-03 74 23
2014 CR-04 88 25
2014 CR-05 80 20

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 CR-05 0 17
2014 CR-05 0 20

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 CR 0 74
2017 CR-03 0 15
2017 CR-04 0 37
2017 CR-05 0 17
2014 CR-03 0 23
2014 CR-05 0 20

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 CR 7 74
2014 CR 7 68
2014 CR-05 0 20

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 CR-05 0 17
2014 CR-05 0 20

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 CR 8 74