2017 Public Service Employee Annual Survey Results for Statistics Canada by Question 22. With which of the following communities do you most closely identify in relation to your current job? (Mark one only.)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 37 7 4 1 1 1 88 5 114
2017 Communications or public affairs 49 27 14 2 4 4 0 79 7 76
2017 Access to information and privacy 75 14 3 4 3 0 0 89 7 28
2017 Science and technology 48 42 3 0 1 6 0 96 1 103
2017 Administration and operations 54 32 6 2 2 3 0 89 5 406
2017 Human resources 61 26 6 4 3 0 0 87 7 116
2017 Financial management 56 32 10 0 0 3 0 90 0 80
2017 Procurement 70 15 15 0 0 0 0 85 0 13
2017 Information management 56 28 7 4 2 3 1 87 6 103
2017 Information technology 52 29 9 3 2 5 1 85 5 464
2017 Internal audit 42 58 0 0 0 0 0 100 0 12
2017 Evaluation 41 46 5 4 5 0 0 87 8 20
2017 Data sciences 54 34 6 2 1 2 0 91 3 591
2017 Policy 84 0 0 8 0 8 0 91 9 12
2017 Project management 56 33 5 2 2 1 0 91 4 296
2017 Other services to the public 56 32 6 2 1 1 1 90 4 136
2017 None of the above 49 35 11 3 2 1 0 85 5 381
2014 Client contact centre 47 36 12 1 2 3 0 86 2 176
2014 Health care practitioners 41 40 6 7 0 6 0 86 8 14
2014 Communications or public affairs 54 36 6 1 1 2 0 92 2 89
2014 Access to information and privacy 50 30 10 0 2 7 0 87 3 40
2014 Science and technology 57 34 6 1 0 3 0 93 1 209
2014 Library services 65 29 0 5 0 0 0 95 5 16
2014 Administration and operations 54 34 8 1 1 3 0 90 2 581
2014 Human resources 53 32 8 3 1 2 0 88 4 138
2014 Financial management 56 32 8 2 0 2 0 90 2 129
2014 Procurement 65 24 11 0 0 0 0 89 0 18
2014 Information management 56 30 5 2 0 4 1 91 3 227
2014 Information technology 47 36 10 2 0 4 0 87 2 642
2014 Internal audit 67 33 0 0 0 0 0 100 0 13
2014 Evaluation 42 39 3 7 0 9 0 88 8 28
2014 Other services to the public 52 33 8 2 2 3 1 87 4 324
2014 None of the above 51 32 9 2 1 5 0 88 3 1162

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 41 9 2 5 0 1 85 6 113
2017 Communications or public affairs 42 37 10 5 6 0 0 79 11 77
2017 Access to information and privacy 69 24 7 0 0 0 0 93 0 28
2017 Science and technology 49 40 5 5 1 0 0 89 6 103
2017 Administration and operations 52 32 8 6 3 0 0 83 9 406
2017 Human resources 58 29 6 4 2 0 0 88 6 116
2017 Financial management 52 43 1 4 0 0 0 95 4 80
2017 Procurement 42 50 8 0 0 0 0 92 0 12
2017 Information management 56 33 6 5 1 0 0 88 6 103
2017 Information technology 44 36 9 6 5 0 0 81 11 466
2017 Internal audit 71 29 0 0 0 0 0 100 0 12
2017 Evaluation 51 26 14 5 5 0 0 77 9 20
2017 Data sciences 50 36 8 5 2 0 0 85 7 588
2017 Policy 59 33 0 0 0 8 0 100 0 12
2017 Project management 49 36 6 5 3 0 0 85 9 296
2017 Other services to the public 56 34 1 6 2 1 0 91 8 136
2017 None of the above 47 35 9 7 3 0 0 82 10 385
2014 Client contact centre 47 43 8 1 0 0 0 90 2 176
2014 Health care practitioners 60 27 12 0 0 0 0 88 0 14
2014 Communications or public affairs 58 32 4 3 2 0 0 90 6 89
2014 Access to information and privacy 60 29 5 0 2 3 0 92 3 40
2014 Science and technology 60 31 6 1 2 0 0 91 3 209
2014 Library services 61 34 0 5 0 0 0 95 5 16
2014 Administration and operations 56 36 5 1 1 0 0 92 2 580
2014 Human resources 60 32 4 2 0 1 0 93 2 138
2014 Financial management 60 32 5 2 1 2 0 93 2 129
2014 Procurement 59 30 6 0 0 5 0 94 0 18
2014 Information management 57 30 9 3 1 0 0 88 3 227
2014 Information technology 47 39 10 3 1 0 0 86 4 645
2014 Internal audit 73 27 0 0 0 0 0 100 0 13
2014 Evaluation 56 40 0 0 3 0 0 97 3 29
2014 Other services to the public 55 34 7 2 2 0 0 90 4 323
2014 None of the above 50 34 10 3 2 1 0 85 5 1160

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 38 15 10 4 0 2 70 14 112
2017 Communications or public affairs 30 34 10 14 11 0 1 65 25 76
2017 Access to information and privacy 58 25 14 3 0 0 0 83 3 28
2017 Science and technology 40 37 15 8 1 0 0 76 9 103
2017 Administration and operations 39 37 11 7 5 0 0 76 13 407
2017 Human resources 48 31 11 7 3 0 0 79 9 116
2017 Financial management 47 37 13 3 1 0 0 84 4 80
2017 Procurement 39 31 30 0 0 0 0 70 0 13
2017 Information management 46 32 15 6 1 0 0 78 8 103
2017 Information technology 31 39 14 10 7 0 0 70 17 464
2017 Internal audit 22 43 28 8 0 0 0 64 8 12
2017 Evaluation 41 32 8 18 0 0 0 74 18 20
2017 Data sciences 40 37 11 8 4 0 0 77 12 591
2017 Policy 51 33 8 0 0 8 0 91 0 12
2017 Project management 41 39 8 8 4 0 0 81 11 295
2017 Other services to the public 42 35 11 7 5 0 0 77 12 136
2017 None of the above 37 36 12 8 7 0 0 73 15 384
2014 Client contact centre 23 44 20 10 2 0 0 68 12 174
2014 Health care practitioners 30 35 13 21 0 0 0 65 21 13
2014 Communications or public affairs 35 39 15 9 2 0 0 74 11 89
2014 Access to information and privacy 29 45 10 12 5 0 0 73 17 40
2014 Science and technology 42 41 8 6 2 0 0 84 8 209
2014 Library services 25 47 11 12 5 0 0 72 17 16
2014 Administration and operations 37 39 13 7 3 1 0 77 10 581
2014 Human resources 45 38 11 5 1 0 0 84 6 138
2014 Financial management 45 36 12 5 2 0 0 81 7 129
2014 Procurement 54 12 16 18 0 0 0 66 18 18
2014 Information management 39 41 9 7 3 0 0 80 11 227
2014 Information technology 34 38 16 7 3 0 0 73 10 644
2014 Internal audit 34 25 33 7 0 0 0 60 7 13
2014 Evaluation 30 44 10 12 3 0 0 74 16 29
2014 Other services to the public 37 38 13 7 4 1 1 76 11 323
2014 None of the above 34 40 13 8 4 0 0 74 13 1161

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 38 24 11 3 0 0 63 14 113
2017 Communications or public affairs 22 33 22 11 10 1 0 56 21 77
2017 Access to information and privacy 48 32 7 14 0 0 0 79 14 28
2017 Science and technology 32 42 15 7 4 1 0 74 11 103
2017 Administration and operations 31 40 13 9 5 2 1 73 15 406
2017 Human resources 35 40 12 9 3 1 0 75 12 115
2017 Financial management 35 45 11 5 2 1 0 81 8 80
2017 Procurement 31 31 31 0 0 8 0 67 0 13
2017 Information management 36 39 11 10 3 0 0 76 13 103
2017 Information technology 21 41 18 9 8 2 0 64 18 466
2017 Internal audit 22 49 8 14 0 8 0 76 15 12
2017 Evaluation 32 28 8 23 5 5 0 63 28 20
2017 Data sciences 31 42 12 9 5 1 0 74 14 590
2017 Policy 33 51 8 0 0 8 0 91 0 12
2017 Project management 34 37 12 12 5 0 0 71 16 296
2017 Other services to the public 28 43 13 6 7 3 0 73 14 136
2017 None of the above 24 39 16 12 7 1 1 64 19 384

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 34 14 1 5 1 2 80 6 113
2017 Communications or public affairs 46 28 15 6 5 0 0 74 11 77
2017 Access to information and privacy 68 25 4 3 0 0 0 93 3 28
2017 Science and technology 46 40 7 4 1 0 2 87 5 103
2017 Administration and operations 44 33 12 6 3 1 1 78 9 406
2017 Human resources 44 32 13 7 4 0 0 76 11 115
2017 Financial management 48 31 12 5 3 1 0 81 7 80
2017 Procurement 70 7 16 0 0 0 7 83 0 13
2017 Information management 54 35 4 5 3 0 0 89 8 103
2017 Information technology 43 38 10 5 3 1 0 82 8 465
2017 Internal audit 20 65 0 8 0 8 0 92 8 12
2017 Evaluation 51 17 18 5 9 0 0 68 14 20
2017 Data sciences 49 32 9 6 4 0 0 81 10 591
2017 Policy 59 17 0 17 0 0 8 82 18 12
2017 Project management 41 34 9 9 6 0 0 76 16 296
2017 Other services to the public 46 28 11 9 4 1 1 76 13 135
2017 None of the above 41 36 11 8 4 0 0 77 12 384
2014 Client contact centre 38 38 14 3 4 1 2 78 7 174
2014 Health care practitioners 39 34 13 0 0 0 14 84 0 13
2014 Communications or public affairs 49 34 8 2 3 0 3 86 6 89
2014 Access to information and privacy 49 21 15 3 8 3 2 74 11 40
2014 Science and technology 51 31 11 2 3 1 1 84 5 208
2014 Library services 42 46 6 5 0 0 0 88 5 16
2014 Administration and operations 45 36 10 4 3 1 1 82 8 580
2014 Human resources 55 31 7 4 3 0 1 86 7 138
2014 Financial management 50 32 11 3 3 0 1 83 6 129
2014 Procurement 54 22 11 12 0 0 0 77 12 18
2014 Information management 52 29 9 4 2 1 2 84 7 226
2014 Information technology 38 39 12 5 2 1 2 80 8 643
2014 Internal audit 18 51 13 0 0 11 7 84 0 13
2014 Evaluation 47 33 9 3 7 0 0 81 10 29
2014 Other services to the public 45 32 11 5 3 1 2 80 9 322
2014 None of the above 46 34 10 5 3 1 1 81 9 1161

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 36 10 6 4 1 0 81 9 113
2017 Communications or public affairs 38 31 9 14 9 0 0 69 22 76
2017 Access to information and privacy 62 24 3 7 4 0 0 86 11 28
2017 Science and technology 36 45 10 8 1 0 0 81 9 103
2017 Administration and operations 40 38 10 8 3 0 0 78 11 407
2017 Human resources 44 32 15 2 6 0 0 76 8 116
2017 Financial management 48 41 9 1 1 0 0 89 2 80
2017 Procurement 46 46 0 8 0 0 0 92 8 13
2017 Information management 51 35 7 6 2 0 0 86 8 103
2017 Information technology 35 36 14 10 6 0 0 71 15 465
2017 Internal audit 71 13 15 0 0 0 0 85 0 12
2017 Evaluation 51 27 4 14 5 0 0 78 18 20
2017 Data sciences 43 37 10 6 3 0 0 80 9 591
2017 Policy 34 58 8 0 0 0 0 92 0 12
2017 Project management 38 43 6 7 5 0 0 81 13 295
2017 Other services to the public 45 38 6 5 6 0 0 83 12 136
2017 None of the above 36 37 14 9 4 0 0 74 13 384
2014 Client contact centre 36 41 16 5 1 1 0 78 6 176
2014 Health care practitioners 34 27 31 0 7 0 0 61 7 14
2014 Communications or public affairs 45 38 13 2 2 0 0 82 4 89
2014 Access to information and privacy 46 27 14 3 2 8 0 79 5 40
2014 Science and technology 42 41 10 5 1 1 0 83 6 209
2014 Library services 54 34 6 5 0 0 0 88 5 16
2014 Administration and operations 41 37 14 7 2 0 0 78 8 580
2014 Human resources 50 33 11 4 3 0 0 83 6 138
2014 Financial management 52 34 9 4 2 0 0 86 5 129
2014 Procurement 53 24 23 0 0 0 0 77 0 18
2014 Information management 40 42 12 5 2 0 0 82 6 227
2014 Information technology 36 37 15 9 3 0 0 74 12 645
2014 Internal audit 42 37 20 0 0 0 0 80 0 13
2014 Evaluation 39 41 7 10 0 0 3 83 10 29
2014 Other services to the public 38 40 11 7 4 0 0 79 10 324
2014 None of the above 34 40 15 7 2 1 0 75 10 1161

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 38 13 4 2 0 0 82 5 113
2017 Communications or public affairs 44 29 11 14 2 0 0 73 16 77
2017 Access to information and privacy 59 27 10 0 4 0 0 86 4 28
2017 Science and technology 41 47 9 4 0 0 0 88 4 103
2017 Administration and operations 43 37 9 6 4 0 0 81 10 407
2017 Human resources 45 33 14 3 6 0 0 77 9 116
2017 Financial management 48 43 4 3 2 0 0 92 5 80
2017 Procurement 54 31 16 0 0 0 0 84 0 13
2017 Information management 45 39 9 4 3 0 0 84 7 103
2017 Information technology 38 40 12 7 3 0 0 78 10 465
2017 Internal audit 58 35 7 0 0 0 0 93 0 12
2017 Evaluation 28 45 13 14 0 0 0 74 14 20
2017 Data sciences 44 41 7 6 3 0 0 84 9 589
2017 Policy 67 33 0 0 0 0 0 100 0 12
2017 Project management 44 41 8 5 3 0 0 84 8 296
2017 Other services to the public 42 41 8 7 1 0 0 83 8 136
2017 None of the above 38 38 12 9 3 0 0 76 12 384
2014 Client contact centre 37 47 8 5 1 1 1 85 6 174
2014 Health care practitioners 52 21 13 0 0 0 14 84 0 13
2014 Communications or public affairs 46 38 9 6 1 0 0 84 7 88
2014 Access to information and privacy 42 29 21 0 8 0 0 71 8 40
2014 Science and technology 41 46 6 5 1 1 0 88 6 209
2014 Library services 42 29 16 12 0 0 0 72 12 16
2014 Administration and operations 38 40 13 7 2 0 0 78 9 581
2014 Human resources 45 41 11 3 1 0 0 86 3 138
2014 Financial management 42 38 13 6 2 0 0 80 8 129
2014 Procurement 54 27 12 6 0 0 0 82 6 18
2014 Information management 42 44 8 5 2 0 0 85 7 227
2014 Information technology 35 46 11 6 2 0 0 81 8 644
2014 Internal audit 48 46 7 0 0 0 0 93 0 13
2014 Evaluation 27 53 7 13 0 0 0 80 13 29
2014 Other services to the public 38 43 10 5 3 0 0 81 9 324
2014 None of the above 34 43 14 5 3 0 0 78 8 1160
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 25 11 4 3 0 1 83 6 115
2017 Communications or public affairs 51 28 12 6 2 0 0 79 9 77
2017 Access to information and privacy 83 10 3 4 0 0 0 93 4 28
2017 Science and technology 64 31 3 2 0 0 0 95 2 103
2017 Administration and operations 57 27 6 5 5 0 0 84 10 406
2017 Human resources 65 15 10 8 2 0 0 80 10 116
2017 Financial management 58 29 8 4 1 0 0 87 5 80
2017 Procurement 54 31 7 8 0 0 0 85 8 13
2017 Information management 67 22 4 4 4 0 0 89 7 103
2017 Information technology 58 26 8 4 4 0 0 85 8 467
2017 Internal audit 35 45 0 7 0 14 0 92 8 12
2017 Evaluation 46 27 9 14 5 0 0 73 18 20
2017 Data sciences 61 26 4 6 3 0 0 87 9 591
2017 Policy 67 8 0 17 0 8 0 82 18 12
2017 Project management 59 28 3 6 4 0 0 87 10 295
2017 Other services to the public 64 19 7 5 5 0 0 83 10 135
2017 None of the above 57 24 8 6 5 0 0 81 11 385

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 28 15 3 2 1 1 81 5 114
2017 Communications or public affairs 54 27 12 5 2 0 0 80 7 77
2017 Access to information and privacy 83 13 4 0 0 0 0 96 0 28
2017 Science and technology 63 30 5 2 0 1 0 93 2 102
2017 Administration and operations 56 26 7 4 5 0 0 83 9 407
2017 Human resources 60 19 15 5 1 0 0 79 6 116
2017 Financial management 55 34 6 4 1 0 0 89 5 80
2017 Procurement 62 15 23 0 0 0 0 77 0 13
2017 Information management 70 19 5 4 3 0 0 89 7 103
2017 Information technology 57 26 10 3 5 1 0 83 7 466
2017 Internal audit 36 42 8 7 0 8 0 85 7 12
2017 Evaluation 47 26 18 9 0 0 0 73 9 20
2017 Data sciences 63 24 7 3 3 0 0 88 6 591
2017 Policy 67 0 8 8 8 8 0 73 18 12
2017 Project management 58 27 6 5 3 0 0 86 9 295
2017 Other services to the public 61 22 12 1 4 0 0 83 5 135
2017 None of the above 57 23 9 6 4 1 0 81 10 384

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 33 14 4 6 0 0 77 10 114
2017 Communications or public affairs 38 32 9 14 9 0 0 69 22 77
2017 Access to information and privacy 62 24 11 3 0 0 0 86 3 28
2017 Science and technology 33 46 12 5 3 1 0 80 8 103
2017 Administration and operations 39 33 11 11 5 1 0 73 16 407
2017 Human resources 34 40 11 8 7 0 0 74 15 116
2017 Financial management 39 40 8 10 1 1 0 80 11 80
2017 Procurement 31 31 30 8 0 0 0 62 8 13
2017 Information management 51 34 6 5 5 0 0 85 10 103
2017 Information technology 36 36 12 9 6 0 0 72 16 466
2017 Internal audit 36 50 6 8 0 0 0 86 8 12
2017 Evaluation 42 31 0 18 9 0 0 73 27 20
2017 Data sciences 41 34 10 9 5 0 0 76 15 589
2017 Policy 58 17 8 8 0 8 0 82 9 12
2017 Project management 32 40 11 10 6 1 0 73 16 295
2017 Other services to the public 39 34 14 7 6 0 0 73 13 135
2017 None of the above 35 32 15 10 7 1 0 68 17 383

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 43 14 7 2 2 1 76 9 113
2017 Communications or public affairs 36 39 14 9 2 0 0 75 11 77
2017 Access to information and privacy 47 42 11 0 0 0 0 89 0 28
2017 Science and technology 35 41 17 6 1 0 0 76 7 103
2017 Administration and operations 34 35 17 7 4 2 1 71 12 406
2017 Human resources 35 38 16 5 6 0 0 73 11 116
2017 Financial management 43 43 7 5 1 1 0 87 6 80
2017 Procurement 39 39 15 7 0 0 0 78 7 13
2017 Information management 47 31 14 5 2 1 0 79 7 103
2017 Information technology 34 37 15 7 3 2 1 73 11 465
2017 Internal audit 35 58 6 0 0 0 0 94 0 12
2017 Evaluation 32 32 18 9 9 0 0 64 18 20
2017 Data sciences 34 39 14 8 4 0 0 74 12 590
2017 Policy 42 42 8 0 0 8 0 91 0 12
2017 Project management 34 41 13 5 5 1 0 76 11 294
2017 Other services to the public 31 40 14 7 5 4 0 74 12 135
2017 None of the above 32 36 16 9 5 3 0 70 14 384

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 23 47 22 4 0 1 26 27 113
2017 Communications or public affairs 9 20 41 22 8 0 0 29 30 76
2017 Access to information and privacy 14 25 41 20 0 0 0 39 20 28
2017 Science and technology 4 26 51 17 1 1 0 30 18 103
2017 Administration and operations 8 24 46 16 5 0 0 32 22 403
2017 Human resources 3 21 39 20 18 0 0 23 38 113
2017 Financial management 3 33 44 14 6 0 0 36 20 80
2017 Procurement 0 7 38 23 31 0 0 7 54 13
2017 Information management 11 29 41 12 7 0 0 40 19 100
2017 Information technology 5 24 46 16 8 1 0 29 25 459
2017 Internal audit 29 22 29 6 14 0 0 51 20 12
2017 Evaluation 6 31 39 10 15 0 0 36 25 18
2017 Data sciences 4 25 43 21 7 0 1 29 28 585
2017 Policy 18 9 37 18 9 8 0 30 30 11
2017 Project management 2 16 38 31 13 0 0 18 44 290
2017 Other services to the public 8 24 37 19 12 0 0 33 31 134
2017 None of the above 7 23 45 19 6 0 0 30 25 384

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 18 34 29 11 0 1 41 25 114
2017 Communications or public affairs 5 26 32 22 16 0 0 38 31 74
2017 Access to information and privacy 0 18 28 32 22 0 0 54 18 28
2017 Science and technology 2 16 38 36 8 0 0 44 18 102
2017 Administration and operations 7 15 42 22 14 0 1 36 22 405
2017 Human resources 14 27 34 21 3 0 1 25 41 115
2017 Financial management 4 17 43 29 7 0 0 36 21 80
2017 Procurement 23 23 46 7 0 0 0 7 47 13
2017 Information management 3 13 42 26 17 0 0 42 16 103
2017 Information technology 7 17 42 22 11 0 0 33 24 463
2017 Internal audit 0 21 8 28 36 8 0 69 22 12
2017 Evaluation 0 18 35 37 10 0 0 47 18 20
2017 Data sciences 8 14 41 30 7 0 1 37 22 581
2017 Policy 8 8 34 33 8 8 0 45 18 12
2017 Project management 11 26 42 19 2 0 0 21 36 292
2017 Other services to the public 7 20 40 25 7 0 1 32 28 133
2017 None of the above 7 16 41 25 8 1 2 33 24 384
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 13 87 111
2017 Communications or public affairs 14 86 76
2017 Science and technology 7 93 102
2017 Administration and operations 15 85 404
2017 Human resources 15 85 116
2017 Financial management 8 92 79
2017 Information management 11 89 100
2017 Information technology 12 88 463
2017 Data sciences 14 86 588
2017 Project management 16 84 289
2017 Other services to the public 11 89 136
2017 None of the above 12 88 382
2014 Client contact centre 13 87 176
2014 Communications or public affairs 10 90 89
2014 Science and technology 7 93 209
2014 Administration and operations 13 87 579
2014 Human resources 15 85 138
2014 Financial management 9 91 129
2014 Information management 12 88 225
2014 Information technology 10 90 644
2014 Evaluation 24 76 29
2014 Other services to the public 10 90 323
2014 None of the above 10 90 1160

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 59 15
2017 Administration and operations 47 59
2017 Human resources 30 17
2017 Information technology 63 56
2017 Data sciences 45 84
2017 Project management 35 46
2017 None of the above 41 49
2014 Client contact centre 55 23
2014 Science and technology 42 14
2014 Administration and operations 47 77
2014 Human resources 44 21
2014 Financial management 51 12
2014 Information management 39 27
2014 Information technology 48 64
2014 Other services to the public 37 33
2014 None of the above 56 122

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 53 15
2017 Administration and operations 61 59
2017 Information technology 71 56
2017 Data sciences 68 84
2017 Project management 61 46
2017 Other services to the public 65 15
2017 None of the above 67 49
2014 Client contact centre 50 23
2014 Science and technology 57 14
2014 Administration and operations 60 77
2014 Human resources 61 21
2014 Financial management 65 12
2014 Information management 65 27
2014 Information technology 56 64
2014 Other services to the public 60 33
2014 None of the above 59 122

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Human resources 0 17
2017 Data sciences 9 84
2017 Project management 22 46
2017 Other services to the public 0 15
2017 None of the above 10 49
2014 Administration and operations 9 77
2014 Financial management 0 12
2014 Information management 0 27
2014 None of the above 8 122

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 15
2017 Communications or public affairs 0 11
2017 Administration and operations 0 59
2017 Human resources 0 17
2017 Information management 0 11
2017 Information technology 0 56
2017 Data sciences 0 84
2017 Project management 0 46
2017 Other services to the public 0 15
2017 None of the above 0 49
2014 Client contact centre 0 23
2014 Science and technology 0 14
2014 Administration and operations 0 77
2014 Human resources 0 21
2014 Financial management 0 12
2014 Information management 0 27
2014 Information technology 0 64
2014 Other services to the public 0 33
2014 None of the above 0 122

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 15
2017 Communications or public affairs 0 11
2017 Human resources 0 17
2017 Information management 0 11
2017 Other services to the public 0 15
2017 None of the above 0 49
2014 Client contact centre 0 23
2014 Financial management 0 12
2014 Information management 0 27
2014 Other services to the public 0 33

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 11
2017 Administration and operations 0 59
2017 Information management 0 11
2017 Data sciences 6 84
2017 None of the above 0 49
2014 Human resources 0 21
2014 Financial management 0 12
2014 Information management 0 27
2014 Other services to the public 0 33

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 15
2017 Information management 0 11
2017 Information technology 11 55
2014 Science and technology 0 14
2014 Human resources 0 21
2014 Information technology 13 64
2014 Other services to the public 0 33
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 15 85 114
2017 Communications or public affairs 15 85 76
2017 Access to information and privacy 0 100 28
2017 Science and technology 6 94 103
2017 Administration and operations 8 92 405
2017 Human resources 8 92 116
2017 Procurement 0 100 13
2017 Information management 10 90 103
2017 Information technology 9 91 466
2017 Internal audit 0 100 12
2017 Evaluation 0 100 20
2017 Data sciences 10 90 588
2017 Policy 0 100 11
2017 Project management 6 94 292
2017 Other services to the public 8 92 136
2017 None of the above 5 95 385
2014 Client contact centre 5 95 176
2014 Health care practitioners 0 100 14
2014 Library services 0 100 16
2014 Administration and operations 5 95 580
2014 Financial management 8 92 129
2014 Procurement 0 100 18
2014 Information management 6 94 227
2014 Information technology 3 97 644
2014 Internal audit 0 100 13
2014 Other services to the public 4 96 323
2014 None of the above 5 95 1159

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 30 17
2017 Communications or public affairs 43 12
2017 Administration and operations 33 34
2017 Information technology 43 38
2017 Data sciences 42 59
2017 Project management 44 18
2017 Other services to the public 0 11
2017 None of the above 32 22
2014 Administration and operations 31 31
2014 Information technology 30 19
2014 None of the above 42 57

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 70 17
2017 Administration and operations 67 34
2017 Information technology 75 38
2017 Data sciences 78 59
2017 Project management 72 18
2014 Administration and operations 66 31
2014 Financial management 79 10
2014 Information management 92 12
2014 Information technology 62 19
2014 Other services to the public 75 12
2014 None of the above 79 57

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Information technology 0 38
2017 Other services to the public 0 11
2014 Administration and operations 0 31
2014 Financial management 0 10
2014 Information management 0 12
2014 Other services to the public 0 12
2014 None of the above 9 57

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 17
2017 Communications or public affairs 0 12
2017 Administration and operations 0 34
2017 Information management 0 10
2017 Information technology 0 38
2017 Data sciences 0 59
2017 Project management 0 18
2017 Other services to the public 0 11
2017 None of the above 0 22
2014 Administration and operations 0 31
2014 Financial management 0 10
2014 Information management 0 12
2014 Information technology 0 19
2014 Other services to the public 0 12
2014 None of the above 0 57

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Client contact centre 0 17
2017 Communications or public affairs 0 12
2017 Information management 0 10
2017 Other services to the public 0 11
2017 None of the above 0 22
2014 Financial management 0 10
2014 Information management 0 12

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Administration and operations 0 34
2017 Information management 0 10
2017 Data sciences 9 59
2014 Information management 0 12
2014 Other services to the public 0 12

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Communications or public affairs 0 12
2017 Data sciences 8 59
2017 Project management 0 18
2014 None of the above 9 57