2017 Public Service Employee Annual Survey Results for Canada Revenue Agency by Question 20.1. Occupational category (variable derived from question 20)

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 76 20 2 1 1 0 0 95 2 368
2017 Scientific and Professional 46 35 7 6 3 2 0 83 9 3476
2017 Administration and Foreign Services 53 32 7 4 2 2 0 87 6 14381
2017 Administrative Support 49 39 8 2 2 0 0 88 4 51
2017 Operational 50 30 0 10 0 10 0 89 11 10
2017 Other 64 26 5 3 1 1 0 91 5 2952
2014 Executive 77 19 2 1 0 1 0 97 1 409
2014 Scientific and Professional 41 37 12 4 3 3 0 81 7 4959
2014 Administration and Foreign Services 51 31 10 3 2 3 1 85 5 3458
2014 Administrative Support 36 46 8 1 3 6 0 87 4 100
2014 Operational 33 60 0 0 4 4 0 96 4 27
2014 Other 52 32 10 3 2 2 0 86 4 22595

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 58 30 4 5 2 0 0 88 7 366
2017 Scientific and Professional 29 40 10 12 9 0 0 70 20 3464
2017 Administration and Foreign Services 41 38 8 8 5 0 0 79 13 14357
2017 Administrative Support 45 45 4 4 2 0 0 90 6 51
2017 Operational 50 20 0 10 20 0 0 70 30 10
2017 Other 51 34 5 6 4 0 0 85 10 2948
2014 Executive 78 17 2 2 1 0 0 95 3 411
2014 Scientific and Professional 37 39 12 7 5 0 0 77 12 4957
2014 Administration and Foreign Services 54 32 7 4 2 0 0 87 6 3458
2014 Administrative Support 40 48 4 5 4 0 0 88 8 100
2014 Operational 51 32 7 0 11 0 0 82 11 27
2014 Other 50 34 8 4 3 0 0 85 7 22597

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 59 33 3 2 3 0 0 92 5 368
2017 Scientific and Professional 20 36 18 15 11 0 0 56 26 3465
2017 Administration and Foreign Services 33 36 14 10 7 0 0 69 17 14348
2017 Administrative Support 32 47 16 2 4 0 0 79 6 51
2017 Operational 30 30 20 10 10 0 0 60 20 10
2017 Other 43 36 10 8 4 0 0 79 11 2946
2014 Executive 61 29 4 4 1 0 0 90 5 410
2014 Scientific and Professional 17 35 18 17 12 1 0 53 29 4958
2014 Administration and Foreign Services 31 37 14 10 7 0 0 68 18 3459
2014 Administrative Support 28 39 11 12 6 1 3 70 18 100
2014 Operational 30 25 21 11 14 0 0 54 25 27
2014 Other 27 36 17 12 8 0 0 63 20 22604

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 50 39 4 2 4 1 0 90 6 368
2017 Scientific and Professional 13 32 21 19 14 2 0 45 33 3466
2017 Administration and Foreign Services 24 37 17 12 8 2 0 62 21 14342
2017 Administrative Support 18 51 18 8 4 0 2 70 12 51
2017 Operational 20 40 20 0 20 0 0 60 20 10
2017 Other 32 40 13 10 4 1 1 73 14 2949

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 43 35 7 11 4 0 0 78 16 367
2017 Scientific and Professional 39 39 10 7 5 0 0 78 12 3466
2017 Administration and Foreign Services 43 35 10 7 5 1 1 78 11 14356
2017 Administrative Support 38 45 14 2 2 0 0 83 4 51
2017 Operational 50 30 0 0 20 0 0 80 20 10
2017 Other 50 32 7 7 3 0 0 83 10 2953
2014 Executive 45 37 6 9 3 0 0 82 12 410
2014 Scientific and Professional 37 38 12 7 5 0 0 75 12 4961
2014 Administration and Foreign Services 47 33 9 6 4 0 0 81 10 3457
2014 Administrative Support 37 39 7 7 6 2 2 79 14 99
2014 Operational 30 39 18 11 4 0 0 68 14 27
2014 Other 42 35 11 7 4 0 1 78 11 22599

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 58 32 4 3 3 0 0 90 6 366
2017 Scientific and Professional 22 39 15 13 10 0 0 62 23 3472
2017 Administration and Foreign Services 33 38 12 10 7 0 0 71 17 14373
2017 Administrative Support 41 37 14 6 2 0 0 78 8 51
2017 Operational 40 20 10 0 30 0 0 60 30 10
2017 Other 43 37 8 7 4 0 0 80 12 2948
2014 Executive 68 24 3 4 0 0 0 93 4 411
2014 Scientific and Professional 23 38 17 13 8 0 0 62 21 4960
2014 Administration and Foreign Services 38 39 12 7 4 0 0 77 11 3460
2014 Administrative Support 31 46 11 5 6 0 0 78 11 100
2014 Operational 28 44 7 14 7 0 0 72 21 27
2014 Other 34 38 13 9 5 0 0 73 13 22598

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 66 27 4 2 2 0 0 93 4 365
2017 Scientific and Professional 31 44 13 8 4 0 0 75 12 3465
2017 Administration and Foreign Services 40 40 10 6 3 0 0 81 9 14368
2017 Administrative Support 59 31 6 4 0 0 0 90 4 51
2017 Operational 40 30 20 0 10 0 0 70 10 10
2017 Other 49 38 7 4 2 0 0 87 6 2952
2014 Executive 72 23 3 1 0 0 0 95 1 410
2014 Scientific and Professional 32 44 14 6 3 0 0 77 9 4956
2014 Administration and Foreign Services 43 39 10 5 3 0 0 83 8 3460
2014 Administrative Support 52 36 6 4 2 0 0 88 6 100
2014 Operational 51 25 14 4 7 0 0 75 11 27
2014 Other 42 40 10 5 3 0 0 82 8 22591
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 61 27 4 6 2 0 0 88 8 367
2017 Scientific and Professional 52 28 8 6 6 0 0 80 12 3467
2017 Administration and Foreign Services 57 26 7 5 4 0 0 84 10 14385
2017 Administrative Support 73 17 8 0 2 0 0 90 2 51
2017 Operational 50 30 0 10 10 0 0 80 20 10
2017 Other 61 24 6 5 4 0 0 86 9 2948

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 60 26 8 3 2 0 0 86 5 367
2017 Scientific and Professional 51 28 10 5 5 1 0 80 10 3459
2017 Administration and Foreign Services 56 26 9 4 4 1 0 83 8 14364
2017 Administrative Support 71 19 8 2 0 0 0 90 2 51
2017 Operational 50 20 10 10 10 0 0 70 20 10
2017 Other 61 23 7 4 4 1 0 85 8 2946

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 46 36 7 7 4 0 0 82 11 367
2017 Scientific and Professional 25 34 14 14 13 0 0 59 27 3467
2017 Administration and Foreign Services 31 33 13 12 9 0 0 65 22 14368
2017 Administrative Support 36 35 14 14 2 0 0 71 16 51
2017 Operational 40 20 10 20 10 0 0 60 30 10
2017 Other 39 35 10 10 6 0 0 73 17 2946

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 62 27 5 4 1 0 0 90 5 366
2017 Scientific and Professional 28 39 17 9 5 1 0 68 14 3461
2017 Administration and Foreign Services 35 37 15 7 4 1 0 73 12 14346
2017 Administrative Support 35 40 19 4 2 0 0 75 6 51
2017 Operational 40 30 10 10 10 0 0 70 20 10
2017 Other 43 37 10 6 2 1 0 81 8 2943

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 3 10 39 32 17 0 0 13 49 361
2017 Scientific and Professional 3 17 46 23 10 0 0 19 34 3424
2017 Administration and Foreign Services 5 21 44 20 9 0 0 27 29 14182
2017 Administrative Support 10 18 49 14 10 0 0 28 24 51
2017 Operational 10 30 40 10 10 0 0 40 20 10
2017 Other 4 19 40 25 11 0 0 24 36 2924

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Executive 9 31 39 17 4 0 0 21 39 361
2017 Scientific and Professional 9 21 46 19 5 0 0 24 30 3427
2017 Administration and Foreign Services 9 21 42 20 8 0 0 28 30 14177
2017 Administrative Support 8 8 52 28 4 0 0 32 16 50
2017 Operational 10 10 30 30 20 0 0 50 20 10
2017 Other 9 24 41 17 8 0 0 25 33 2921
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Executive 8 92 361
2017 Scientific and Professional 21 79 3441
2017 Administration and Foreign Services 17 83 14228
2017 Administrative Support 14 86 51
2017 Other 15 85 2907
2014 Executive 7 93 411
2014 Scientific and Professional 15 85 4957
2014 Administration and Foreign Services 13 87 3453
2014 Administrative Support 16 84 100
2014 Other 16 84 22583

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Executive 27 30
2017 Scientific and Professional 38 698
2017 Administration and Foreign Services 53 2415
2017 Other 37 465
2014 Executive 35 29
2014 Scientific and Professional 43 751
2014 Administration and Foreign Services 55 427
2014 Administrative Support 50 16
2014 Other 52 3484

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Executive 73 30
2017 Scientific and Professional 71 698
2017 Administration and Foreign Services 62 2415
2017 Other 57 465
2014 Executive 66 29
2014 Scientific and Professional 69 751
2014 Administration and Foreign Services 52 427
2014 Administrative Support 63 16
2014 Other 59 3484

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Executive 17 30
2017 Scientific and Professional 1 698
2017 Administration and Foreign Services 3 2415
2017 Other 24 465
2014 Executive 21 29
2014 Scientific and Professional 2 751
2014 Administration and Foreign Services 9 427
2014 Other 5 3484

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Executive 0 30
2017 Administration and Foreign Services 0 2415
2017 Other 0 465
2014 Executive 0 29

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Scientific and Professional 4 698
2017 Administration and Foreign Services 5 2415
2017 Other 3 465
2014 Scientific and Professional 3 751
2014 Administration and Foreign Services 5 427
2014 Other 3 3484

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Scientific and Professional 14 698
2017 Administration and Foreign Services 13 2415
2017 Other 8 465
2014 Scientific and Professional 13 751
2014 Administration and Foreign Services 4 427
2014 Other 11 3484

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Executive 0 30
2017 Scientific and Professional 3 698
2017 Administration and Foreign Services 2 2415
2017 Other 4 465
2014 Executive 0 29
2014 Scientific and Professional 3 751
2014 Administration and Foreign Services 5 427
2014 Administrative Support 0 16
2014 Other 3 3484
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Executive 2 98 367
2017 Scientific and Professional 15 85 3463
2017 Administration and Foreign Services 11 89 14309
2017 Other 8 92 2937
2014 Scientific and Professional 9 91 4951
2014 Administration and Foreign Services 7 93 3454
2014 Administrative Support 11 89 100
2014 Other 7 93 22572

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Scientific and Professional 22 502
2017 Administration and Foreign Services 34 1553
2017 Other 22 252
2014 Scientific and Professional 26 416
2014 Administration and Foreign Services 36 239
2014 Other 31 1560

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Scientific and Professional 87 502
2017 Administration and Foreign Services 78 1553
2017 Other 78 252
2014 Scientific and Professional 84 416
2014 Administration and Foreign Services 80 239
2014 Administrative Support 75 11
2014 Other 78 1560

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Scientific and Professional 2 502
2017 Administration and Foreign Services 3 1553
2017 Other 10 252
2014 Administration and Foreign Services 4 239
2014 Other 2 1560

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Scientific and Professional 0 501
2017 Administration and Foreign Services 0 1553
2017 Other 0 252
2014 Administrative Support 0 11

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Scientific and Professional 3 502
2017 Administration and Foreign Services 7 1553
2017 Other 6 252
2014 Scientific and Professional 4 416
2014 Administration and Foreign Services 7 239
2014 Other 5 1560

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Scientific and Professional 9 502
2017 Administration and Foreign Services 10 1553
2017 Other 9 252
2014 Scientific and Professional 7 416
2014 Administration and Foreign Services 5 239
2014 Administrative Support 0 11
2014 Other 9 1560

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Scientific and Professional 8 502
2017 Administration and Foreign Services 7 1553
2017 Other 11 252
2014 Scientific and Professional 11 416
2014 Administration and Foreign Services 10 239
2014 Other 10 1560