2017 Public Service Employee Annual Survey Results for Canada Revenue Agency by Question 25. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 61 27 6 3 2 2 0 89 5 5193
2017 3 to 10 years in current department or agency 52 32 8 4 2 2 0 86 7 7732
2017 11 to 20 years in current department or agency 51 33 7 5 3 2 0 85 7 5703
2017 More than 20 years in current department or agency 49 36 7 4 2 2 0 87 7 3709
2014 Less than 3 years in current department or agency 60 28 7 2 1 2 0 90 3 6946
2014 3 to 10 years in current department or agency 51 32 10 3 2 3 0 85 5 11228
2014 11 to 20 years in current department or agency 45 34 11 4 2 2 0 82 6 7687
2014 More than 20 years in current department or agency 44 37 12 3 2 2 0 83 5 5803

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 57 30 4 5 3 0 0 88 8 5185
2017 3 to 10 years in current department or agency 40 38 8 9 5 0 0 77 14 7725
2017 11 to 20 years in current department or agency 33 41 9 11 7 0 0 74 18 5682
2017 More than 20 years in current department or agency 30 43 10 9 7 0 0 74 17 3700
2014 Less than 3 years in current department or agency 63 28 5 2 1 0 0 92 4 6948
2014 3 to 10 years in current department or agency 49 35 8 4 3 0 0 85 7 11225
2014 11 to 20 years in current department or agency 42 37 10 7 4 0 0 79 11 7683
2014 More than 20 years in current department or agency 40 39 10 6 4 0 0 80 10 5809

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 41 33 13 7 5 0 1 75 12 5174
2017 3 to 10 years in current department or agency 31 36 14 11 7 0 0 67 19 7722
2017 11 to 20 years in current department or agency 28 37 15 11 8 0 0 66 19 5688
2017 More than 20 years in current department or agency 26 38 15 11 8 0 0 65 20 3702
2014 Less than 3 years in current department or agency 30 36 17 11 6 0 1 66 17 6947
2014 3 to 10 years in current department or agency 25 36 16 13 9 0 0 61 22 11231
2014 11 to 20 years in current department or agency 24 35 16 13 10 0 0 60 24 7690
2014 More than 20 years in current department or agency 26 37 16 12 9 0 0 63 21 5807

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 31 36 16 9 5 2 1 69 15 5170
2017 3 to 10 years in current department or agency 22 36 17 14 9 2 0 60 23 7724
2017 11 to 20 years in current department or agency 20 37 17 15 10 1 0 58 25 5687
2017 More than 20 years in current department or agency 20 37 18 13 10 1 0 58 24 3703

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 29 8 5 3 1 1 84 8 5182
2017 3 to 10 years in current department or agency 42 35 10 7 5 0 0 78 11 7719
2017 11 to 20 years in current department or agency 38 38 10 8 6 0 0 76 14 5696
2017 More than 20 years in current department or agency 36 39 11 8 5 0 1 76 13 3702
2014 Less than 3 years in current department or agency 49 32 10 5 2 1 1 83 7 6950
2014 3 to 10 years in current department or agency 42 35 11 7 4 0 0 78 12 11223
2014 11 to 20 years in current department or agency 38 37 11 9 5 0 0 75 14 7686
2014 More than 20 years in current department or agency 38 37 12 8 5 0 1 76 12 5811

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 44 35 9 6 5 0 0 80 11 5185
2017 3 to 10 years in current department or agency 30 39 13 11 7 0 0 69 18 7732
2017 11 to 20 years in current department or agency 27 39 13 11 9 0 0 67 20 5699
2017 More than 20 years in current department or agency 27 40 13 11 9 0 0 68 20 3701
2014 Less than 3 years in current department or agency 46 36 9 6 3 0 0 82 9 6949
2014 3 to 10 years in current department or agency 32 39 15 9 5 0 0 72 14 11227
2014 11 to 20 years in current department or agency 28 38 15 12 6 0 0 66 18 7686
2014 More than 20 years in current department or agency 28 40 15 10 7 0 0 68 17 5811

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 49 35 8 5 3 1 0 84 8 5183
2017 3 to 10 years in current department or agency 39 41 10 7 3 0 0 80 10 7727
2017 11 to 20 years in current department or agency 36 42 11 6 4 0 0 79 10 5697
2017 More than 20 years in current department or agency 37 42 10 6 4 0 0 80 10 3703
2014 Less than 3 years in current department or agency 47 37 9 4 2 0 0 84 7 6945
2014 3 to 10 years in current department or agency 39 41 12 5 3 0 0 80 8 11227
2014 11 to 20 years in current department or agency 38 41 11 6 3 0 0 79 9 7684
2014 More than 20 years in current department or agency 41 41 10 4 3 0 0 83 7 5805
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 65 21 5 4 3 0 0 87 8 5185
2017 3 to 10 years in current department or agency 56 27 7 6 4 0 0 83 10 7727
2017 11 to 20 years in current department or agency 53 29 7 5 5 0 0 82 11 5707
2017 More than 20 years in current department or agency 50 31 8 5 5 0 0 82 10 3711

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 64 21 7 3 3 1 0 86 7 5175
2017 3 to 10 years in current department or agency 55 26 9 5 4 1 0 82 9 7712
2017 11 to 20 years in current department or agency 52 28 10 4 5 1 0 81 9 5702
2017 More than 20 years in current department or agency 49 30 10 5 4 1 0 80 10 3702

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 33 10 8 6 0 0 76 14 5178
2017 3 to 10 years in current department or agency 29 34 13 13 10 0 0 63 24 7718
2017 11 to 20 years in current department or agency 26 34 13 14 12 0 0 60 26 5702
2017 More than 20 years in current department or agency 27 35 15 13 10 1 0 62 24 3707

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 43 34 13 5 3 2 0 78 9 5174
2017 3 to 10 years in current department or agency 33 37 16 8 5 1 0 71 13 7713
2017 11 to 20 years in current department or agency 32 39 15 9 5 1 0 72 14 5691
2017 More than 20 years in current department or agency 32 39 16 7 4 1 0 72 12 3693

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 29 42 15 6 0 0 37 21 5136
2017 3 to 10 years in current department or agency 5 20 45 21 10 0 0 25 31 7627
2017 11 to 20 years in current department or agency 3 16 44 24 13 0 0 19 37 5611
2017 More than 20 years in current department or agency 3 14 45 25 12 0 0 18 38 3646

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Less than 3 years in current department or agency 6 15 40 24 12 1 1 37 22 5129
2017 3 to 10 years in current department or agency 9 21 44 18 6 0 0 25 31 7630
2017 11 to 20 years in current department or agency 11 24 42 17 5 0 0 22 35 5612
2017 More than 20 years in current department or agency 10 25 44 16 5 0 0 21 35 3646
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 12 88 5142
2017 3 to 10 years in current department or agency 18 82 7652
2017 11 to 20 years in current department or agency 20 80 5614
2017 More than 20 years in current department or agency 18 82 3648
2014 Less than 3 years in current department or agency 12 88 6948
2014 3 to 10 years in current department or agency 16 84 11218
2014 11 to 20 years in current department or agency 17 83 7678
2014 More than 20 years in current department or agency 14 86 5802

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 53 650
2017 3 to 10 years in current department or agency 53 1402
2017 11 to 20 years in current department or agency 45 1103
2017 More than 20 years in current department or agency 36 634
2014 Less than 3 years in current department or agency 58 832
2014 3 to 10 years in current department or agency 52 1748
2014 11 to 20 years in current department or agency 46 1333
2014 More than 20 years in current department or agency 47 818

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 58 650
2017 3 to 10 years in current department or agency 60 1402
2017 11 to 20 years in current department or agency 69 1103
2017 More than 20 years in current department or agency 70 634
2014 Less than 3 years in current department or agency 53 832
2014 3 to 10 years in current department or agency 60 1748
2014 11 to 20 years in current department or agency 63 1333
2014 More than 20 years in current department or agency 64 818

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 650
2017 3 to 10 years in current department or agency 3 1402
2017 11 to 20 years in current department or agency 6 1103
2017 More than 20 years in current department or agency 8 634
2014 Less than 3 years in current department or agency 2 832
2014 3 to 10 years in current department or agency 4 1748
2014 11 to 20 years in current department or agency 6 1333
2014 More than 20 years in current department or agency 6 818

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 More than 20 years in current department or agency 0 634

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 7 650
2017 3 to 10 years in current department or agency 5 1402
2017 11 to 20 years in current department or agency 4 1103
2017 More than 20 years in current department or agency 2 634
2014 Less than 3 years in current department or agency 5 832
2014 3 to 10 years in current department or agency 3 1748
2014 11 to 20 years in current department or agency 3 1333
2014 More than 20 years in current department or agency 2 818

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 15 650
2017 3 to 10 years in current department or agency 12 1402
2017 11 to 20 years in current department or agency 13 1103
2017 More than 20 years in current department or agency 9 634
2014 Less than 3 years in current department or agency 11 832
2014 3 to 10 years in current department or agency 13 1748
2014 11 to 20 years in current department or agency 10 1333
2014 More than 20 years in current department or agency 8 818

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 650
2017 3 to 10 years in current department or agency 2 1402
2017 11 to 20 years in current department or agency 3 1103
2017 More than 20 years in current department or agency 3 634
2014 Less than 3 years in current department or agency 4 832
2014 3 to 10 years in current department or agency 3 1748
2014 11 to 20 years in current department or agency 3 1333
2014 More than 20 years in current department or agency 4 818
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Less than 3 years in current department or agency 8 92 5173
2017 3 to 10 years in current department or agency 12 88 7695
2017 11 to 20 years in current department or agency 13 87 5672
2017 More than 20 years in current department or agency 11 89 3690
2014 Less than 3 years in current department or agency 6 94 6944
2014 3 to 10 years in current department or agency 8 92 11212
2014 11 to 20 years in current department or agency 9 91 7678
2014 More than 20 years in current department or agency 7 93 5795

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 35 426
2017 3 to 10 years in current department or agency 31 939
2017 11 to 20 years in current department or agency 31 696
2017 More than 20 years in current department or agency 24 389
2014 Less than 3 years in current department or agency 33 374
2014 3 to 10 years in current department or agency 34 845
2014 11 to 20 years in current department or agency 27 641
2014 More than 20 years in current department or agency 24 393

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 69 426
2017 3 to 10 years in current department or agency 79 939
2017 11 to 20 years in current department or agency 84 696
2017 More than 20 years in current department or agency 87 389
2014 Less than 3 years in current department or agency 74 374
2014 3 to 10 years in current department or agency 77 845
2014 11 to 20 years in current department or agency 83 641
2014 More than 20 years in current department or agency 82 393

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 2 426
2017 3 to 10 years in current department or agency 3 939
2017 11 to 20 years in current department or agency 4 696
2017 More than 20 years in current department or agency 3 389
2014 Less than 3 years in current department or agency 2 374
2014 3 to 10 years in current department or agency 2 845
2014 11 to 20 years in current department or agency 3 641
2014 More than 20 years in current department or agency 2 393

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 More than 20 years in current department or agency 0 389
2014 11 to 20 years in current department or agency 0 641
2014 More than 20 years in current department or agency 0 393

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 9 426
2017 3 to 10 years in current department or agency 6 939
2017 11 to 20 years in current department or agency 5 696
2017 More than 20 years in current department or agency 3 389
2014 Less than 3 years in current department or agency 8 374
2014 3 to 10 years in current department or agency 5 845
2014 11 to 20 years in current department or agency 5 641
2014 More than 20 years in current department or agency 3 393

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 16 426
2017 3 to 10 years in current department or agency 10 939
2017 11 to 20 years in current department or agency 8 696
2017 More than 20 years in current department or agency 5 389
2014 Less than 3 years in current department or agency 10 374
2014 3 to 10 years in current department or agency 11 845
2014 11 to 20 years in current department or agency 6 641
2014 More than 20 years in current department or agency 4 393

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Less than 3 years in current department or agency 11 426
2017 3 to 10 years in current department or agency 7 939
2017 11 to 20 years in current department or agency 6 696
2017 More than 20 years in current department or agency 6 389
2014 Less than 3 years in current department or agency 13 374
2014 3 to 10 years in current department or agency 10 845
2014 11 to 20 years in current department or agency 9 641
2014 More than 20 years in current department or agency 12 393