2017 Public Service Employee Annual Survey Results for Canada Revenue Agency by Question 27. What is your first official language?

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 56 29 7 4 2 2 0 87 7 16990
2017 First Offical Language - French 46 38 7 3 2 2 0 87 6 5266
2014 First Offical Language - English 53 30 10 3 2 3 0 85 5 24527
2014 First Offical Language - French 41 42 10 2 2 3 0 85 4 7355

Question 2. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 41 36 7 9 6 0 0 78 15 16947
2017 First Offical Language - French 39 42 9 6 4 0 0 81 10 5265
2014 First Offical Language - English 50 32 8 5 3 0 0 83 9 24529
2014 First Offical Language - French 44 42 9 3 2 0 0 86 5 7355
2011 First Offical Language - English 40 38 10 6 5 0 0 78 11 23807
2011 First Offical Language - French 37 46 11 4 2 0 0 83 6 7600
2008 First Offical Language - English 37 41 10 7 5 1 0 78 12 22041
2008 First Offical Language - French 34 48 11 4 2 1 0 82 7 6999

Question 3. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 33 35 13 10 7 0 0 69 18 16945
2017 First Offical Language - French 29 37 17 11 6 0 1 66 16 5261
2014 First Offical Language - English 26 35 16 13 9 0 0 62 22 24536
2014 First Offical Language - French 24 38 18 12 7 0 1 62 19 7357

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 24 36 16 13 9 2 0 61 23 16946
2017 First Offical Language - French 22 39 20 12 6 1 0 62 18 5260

Question 5. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 44 34 9 7 5 0 0 79 12 16952
2017 First Offical Language - French 40 39 11 6 4 0 1 79 9 5268
2014 First Offical Language - English 43 34 10 7 4 0 0 78 12 24531
2014 First Offical Language - French 38 38 13 6 3 0 1 77 10 7358
2011 First Offical Language - English 42 38 9 7 3 0 0 80 10 23874
2011 First Offical Language - French 39 40 12 5 2 0 2 80 7 7629

Question 6. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 33 37 12 11 8 0 0 70 18 16977
2017 First Offical Language - French 31 43 13 7 5 0 0 74 13 5259
2014 First Offical Language - English 34 37 13 10 6 0 0 71 16 24533
2014 First Offical Language - French 31 44 15 7 3 0 0 75 9 7358
2011 First Offical Language - English 30 39 15 9 6 0 0 70 15 23837
2011 First Offical Language - French 29 46 17 6 2 0 0 75 8 7621
2008 First Offical Language - English 32 41 12 10 5 0 0 73 15 22033
2008 First Offical Language - French 30 47 15 5 2 0 0 77 7 6999

Question 7. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 41 38 10 7 4 0 0 80 10 16970
2017 First Offical Language - French 38 45 10 4 2 0 0 83 7 5262
2014 First Offical Language - English 42 39 11 5 3 0 0 81 8 24527
2014 First Offical Language - French 38 44 11 4 2 0 0 83 6 7352
2011 First Offical Language - English 38 42 10 6 3 0 0 81 9 23892
2011 First Offical Language - French 40 44 10 4 2 0 0 85 5 7633
2008 First Offical Language - English 40 43 8 6 3 0 0 83 9 22067
2008 First Offical Language - French 40 46 9 4 1 0 0 86 5 7006
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 58 25 6 5 5 0 0 83 10 16981
2017 First Offical Language - French 54 31 7 4 4 0 0 85 8 5267

Question 9. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 57 25 9 4 4 1 0 82 9 16951
2017 First Offical Language - French 52 31 9 4 4 0 0 83 7 5260

Question 10. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 32 32 12 13 10 0 0 65 23 16965
2017 First Offical Language - French 30 38 15 10 7 0 0 68 17 5259

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 35 36 15 8 5 1 0 72 13 16945
2017 First Offical Language - French 34 41 15 5 3 1 0 76 8 5245

Question 12. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 5 20 44 21 10 0 0 25 31 16704
2017 First Offical Language - French 5 20 45 21 9 0 0 25 30 5234

Question 13. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First Offical Language - English 10 22 43 18 6 0 0 25 32 16726
2017 First Offical Language - French 6 19 42 22 10 0 1 32 25 5212
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 First Offical Language - English 18 82 16826
2017 First Offical Language - French 15 85 5155
2014 First Offical Language - English 16 84 24504
2014 First Offical Language - French 13 87 7357

Question 15a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 49 3027
2017 First Offical Language - French 46 753
2014 First Offical Language - English 50 3856
2014 First Offical Language - French 53 928

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 64 3027
2017 First Offical Language - French 64 753
2014 First Offical Language - English 61 3856
2014 First Offical Language - French 56 928

Question 15c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 5 3027
2017 First Offical Language - French 5 753
2014 First Offical Language - English 4 3856
2014 First Offical Language - French 6 928

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 0 3027
2014 First Offical Language - English 0 3856

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 4 3027
2017 First Offical Language - French 3 753
2014 First Offical Language - English 3 3856
2014 First Offical Language - French 2 928

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 14 3027
2017 First Offical Language - French 7 753
2014 First Offical Language - English 12 3856
2014 First Offical Language - French 6 928

Question 15g. From whom did you experience harassment on the job? Other

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 2 3027
2017 First Offical Language - French 3 753
2014 First Offical Language - English 3 3856
2014 First Offical Language - French 3 928
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 First Offical Language - English 12 88 16920
2017 First Offical Language - French 9 91 5233
2014 First Offical Language - English 8 92 24491
2014 First Offical Language - French 6 94 7350

Question 17a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 32 1957
2017 First Offical Language - French 27 489
2014 First Offical Language - English 30 1865
2014 First Offical Language - French 31 414

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 79 1957
2017 First Offical Language - French 81 489
2014 First Offical Language - English 80 1865
2014 First Offical Language - French 77 414

Question 17c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 3 1957
2017 First Offical Language - French 3 489
2014 First Offical Language - English 2 1865
2014 First Offical Language - French 3 414

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 0 1956

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 6 1957
2017 First Offical Language - French 5 489
2014 First Offical Language - English 5 1865
2014 First Offical Language - French 6 414

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 11 1957
2017 First Offical Language - French 5 489
2014 First Offical Language - English 8 1865
2014 First Offical Language - French 6 414

Question 17g. From whom did you experience discrimination on the job? Other

Survey year Demographic  
(%)
Total responses
2017 First Offical Language - English 7 1957
2017 First Offical Language - French 8 489
2014 First Offical Language - English 11 1865
2014 First Offical Language - French 11 414