2017 Public Service Employee Annual Survey Results for Canada Revenue Agency by Question 19. What is your current employee status?

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 52 32 7 4 2 2 0 86 7 18087
2017 Seasonal 62 29 5 2 3 0 0 91 4 68
2017 Term 60 28 6 3 2 2 0 89 5 3855
2017 Casual 49 37 10 2 0 1 1 88 2 100
2017 Student 63 27 4 4 1 2 0 91 5 310
2014 Indeterminate (permanent) 48 33 11 3 2 3 0 84 5 25639
2014 Seasonal 54 34 5 3 2 3 0 90 5 65
2014 Term 58 29 7 2 1 3 0 90 3 5613
2014 Casual 40 37 15 2 1 5 0 81 3 179
2014 Student 70 20 5 3 0 3 0 92 3 397

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 37 39 8 9 6 0 0 76 15 18051
2017 Seasonal 63 24 4 6 3 0 0 86 10 68
2017 Term 53 32 5 6 4 0 0 85 10 3847
2017 Casual 40 42 12 5 0 0 0 82 5 100
2017 Student 76 18 3 1 2 0 0 94 3 309
2014 Indeterminate (permanent) 46 36 9 5 3 0 0 82 9 25638
2014 Seasonal 57 34 5 0 5 0 0 91 5 65
2014 Term 61 30 5 3 1 0 0 91 4 5616
2014 Casual 37 46 10 3 2 2 0 85 5 179
2014 Student 78 19 3 0 0 0 0 97 0 397
2011 Indeterminate (permanent) 37 41 11 6 4 0 0 78 10 26637
2011 Seasonal 53 28 11 4 1 0 1 83 6 70
2011 Term 51 34 8 4 3 0 0 85 7 4308
2011 Casual 32 51 10 3 2 2 0 84 6 130
2011 Student 68 25 3 2 1 1 0 93 3 224
2008 Indeterminate (permanent) 34 43 11 7 4 1 0 78 11 24474
2008 Seasonal 34 42 12 4 6 0 2 77 10 50
2008 Term 46 38 8 5 2 0 0 84 7 4032
2008 Casual 19 49 18 9 4 1 0 69 13 156
2008 Student 68 22 6 2 2 1 0 91 3 330
2008 Governor in Council appointment 29 52 19 0 0 0 0 81 0 10

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 36 14 11 8 0 0 67 19 18048
2017 Seasonal 32 29 23 11 4 0 2 61 15 68
2017 Term 38 35 13 8 4 1 1 74 12 3843
2017 Casual 33 39 18 6 6 0 0 71 11 100
2017 Student 47 29 13 7 3 0 0 77 10 309
2014 Indeterminate (permanent) 26 36 16 13 9 0 0 62 22 25646
2014 Seasonal 25 23 23 18 6 0 5 50 26 65
2014 Term 26 35 19 11 7 0 1 62 18 5618
2014 Casual 17 40 24 13 4 1 1 58 18 179
2014 Student 37 35 18 8 2 1 1 73 9 397

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 22 36 17 14 9 1 0 59 24 18050
2017 Seasonal 26 34 22 7 4 5 2 64 12 68
2017 Term 28 37 17 9 5 3 1 68 15 3841
2017 Casual 25 40 21 10 2 3 0 66 13 100
2017 Student 39 35 14 6 2 2 2 77 8 308

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 42 36 10 7 5 0 0 78 12 18054
2017 Seasonal 51 28 13 6 3 0 0 79 8 68
2017 Term 46 33 10 5 4 1 1 80 9 3851
2017 Casual 41 36 9 8 3 1 1 79 11 100
2017 Student 66 22 5 5 1 0 1 89 6 309
2014 Indeterminate (permanent) 41 36 11 7 5 0 0 77 12 25643
2014 Seasonal 41 43 11 2 2 0 2 86 3 65
2014 Term 44 34 12 6 3 1 1 79 9 5616
2014 Casual 33 37 17 4 4 2 2 73 9 179
2014 Student 59 26 9 2 0 2 3 88 3 398
2011 Indeterminate (permanent) 41 39 10 6 3 0 1 80 10 26715
2011 Seasonal 35 30 20 8 4 1 1 67 13 71
2011 Term 41 37 11 6 3 1 1 79 9 4324
2011 Casual 34 38 17 7 2 1 1 73 9 129
2011 Student 62 24 7 4 0 0 2 88 4 224

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 30 39 13 11 8 0 0 69 18 18075
2017 Seasonal 54 28 7 6 5 0 0 82 11 68
2017 Term 40 36 10 7 6 0 0 77 13 3847
2017 Casual 36 43 13 5 4 0 0 78 9 100
2017 Student 56 30 6 4 3 0 0 87 7 310
2014 Indeterminate (permanent) 31 39 14 10 6 0 0 70 16 25645
2014 Seasonal 41 37 11 5 6 0 0 78 11 65
2014 Term 43 37 11 6 3 0 0 80 9 5616
2014 Casual 34 40 14 6 2 3 1 78 8 179
2014 Student 62 27 8 3 1 0 0 89 4 398
2011 Indeterminate (permanent) 28 41 16 9 5 0 0 70 14 26680
2011 Seasonal 36 30 16 10 6 0 2 68 16 69
2011 Term 37 38 13 7 4 1 0 76 11 4317
2011 Casual 19 60 15 2 4 0 0 78 6 129
2011 Student 52 33 8 2 3 0 1 86 5 224
2008 Indeterminate (permanent) 30 43 13 9 5 0 0 73 14 24462
2008 Seasonal 36 30 12 16 6 0 0 66 22 50
2008 Term 38 41 11 7 3 0 0 79 10 4036
2008 Casual 17 48 22 6 6 1 0 66 12 156
2008 Student 52 30 10 6 2 1 0 82 8 330
2008 Governor in Council appointment 20 52 18 10 0 0 0 72 10 10

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 38 41 11 7 4 0 0 79 10 18061
2017 Seasonal 59 29 5 2 5 0 0 88 7 68
2017 Term 50 35 8 4 3 0 0 85 7 3854
2017 Casual 43 45 7 3 1 1 0 89 4 100
2017 Student 49 36 7 5 2 1 0 86 7 310
2014 Indeterminate (permanent) 39 41 11 5 3 0 0 80 8 25632
2014 Seasonal 47 26 19 5 3 0 0 73 8 64
2014 Term 47 37 9 4 2 0 0 84 6 5618
2014 Casual 45 41 8 2 2 1 0 88 4 179
2014 Student 48 39 8 4 2 0 0 86 6 398
2011 Indeterminate (permanent) 38 43 10 6 3 0 0 81 8 26737
2011 Seasonal 48 38 7 3 4 0 0 86 7 71
2011 Term 43 40 9 5 3 0 0 83 8 4322
2011 Casual 46 39 12 1 2 0 0 85 3 130
2011 Student 43 45 7 4 1 0 0 88 5 225
2008 Indeterminate (permanent) 39 44 9 6 3 0 0 83 8 24496
2008 Seasonal 44 38 8 8 2 0 0 82 10 50
2008 Term 43 42 8 4 2 0 0 85 6 4043
2008 Casual 31 51 10 5 3 0 0 81 8 156
2008 Student 36 46 9 7 2 0 0 82 9 330
2008 Governor in Council appointment 54 27 19 0 0 0 0 81 0 10
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 55 27 7 6 5 0 0 82 11 18085
2017 Seasonal 67 22 7 1 3 0 0 88 4 68
2017 Term 64 23 5 4 3 0 0 88 7 3851
2017 Casual 58 32 2 5 3 0 0 90 8 99
2017 Student 74 16 4 3 3 0 0 90 6 309

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 54 27 9 5 4 1 0 81 9 18056
2017 Seasonal 67 16 12 0 4 0 0 83 4 68
2017 Term 62 23 7 3 3 1 0 86 6 3840
2017 Casual 51 36 7 2 4 0 0 87 6 100
2017 Student 74 17 2 3 3 1 0 92 6 309

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 29 34 13 13 11 0 0 63 24 18068
2017 Seasonal 44 34 9 10 3 0 0 78 13 68
2017 Term 40 33 11 9 6 1 0 74 15 3844
2017 Casual 31 40 16 9 4 0 0 71 13 100
2017 Student 55 30 7 5 4 0 0 84 8 308

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 33 38 16 8 4 1 0 72 12 18038
2017 Seasonal 47 32 15 1 2 3 0 82 3 68
2017 Term 42 35 12 5 4 1 0 78 9 3840
2017 Casual 33 45 17 3 1 1 0 79 4 99
2017 Student 43 33 14 5 3 2 0 78 8 308

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 4 18 44 23 11 0 0 22 34 17821
2017 Seasonal 9 31 39 14 7 0 0 40 21 65
2017 Term 8 27 43 15 6 0 0 35 22 3804
2017 Casual 4 27 43 19 6 0 0 31 25 99
2017 Student 13 44 33 7 2 0 0 57 9 309

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Indeterminate (permanent) 10 23 43 18 6 0 0 24 33 17805
2017 Seasonal 10 12 48 15 14 2 0 29 22 68
2017 Term 6 16 41 23 11 1 1 35 23 3813
2017 Casual 6 18 35 31 11 0 0 41 24 97
2017 Student 3 7 34 30 24 1 1 55 10 311
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 19 81 17851
2017 Seasonal 13 87 68
2017 Term 11 89 3812
2017 Casual 12 88 97
2017 Student 5 95 309
2014 Indeterminate (permanent) 16 84 25621
2014 Seasonal 14 86 64
2014 Term 12 88 5612
2014 Casual 11 89 179
2014 Student 8 92 398

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 47 3352
2017 Term 59 426
2017 Student 50 16
2014 Indeterminate (permanent) 49 4093
2014 Term 59 643
2014 Casual 56 18
2014 Student 64 28

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 65 3352
2017 Term 53 426
2017 Student 50 16
2014 Indeterminate (permanent) 62 4093
2014 Term 51 643
2014 Casual 36 18
2014 Student 25 28

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 5 3352
2017 Casual 0 12
2017 Student 0 16
2014 Indeterminate (permanent) 5 4093
2014 Term 2 643
2014 Casual 0 18
2014 Student 0 28

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Casual 0 12
2017 Student 0 16
2014 Indeterminate (permanent) 0 4093
2014 Casual 0 18
2014 Student 0 28

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 4 3352
2017 Term 4 426
2017 Student 0 16
2014 Indeterminate (permanent) 3 4093
2014 Term 3 643
2014 Casual 0 18

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 12 3352
2017 Term 17 426
2014 Indeterminate (permanent) 10 4093
2014 Term 15 643
2014 Casual 0 18

Question 15g. From whom did you experience harassment on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 3 3352
2017 Term 2 426
2017 Casual 0 12
2017 Student 0 16
2014 Indeterminate (permanent) 3 4093
2014 Term 3 643
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Indeterminate (permanent) 12 88 18000
2017 Seasonal 15 85 68
2017 Term 8 92 3838
2017 Casual 6 94 99
2017 Student 5 95 309
2014 Indeterminate (permanent) 8 92 25596
2014 Seasonal 9 91 65
2014 Term 5 95 5615
2014 Casual 5 95 178
2014 Student 4 96 398

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 30 2124
2017 Term 33 311
2017 Student 40 15
2014 Indeterminate (permanent) 30 1949
2014 Term 35 303
2014 Student 58 12

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 82 2124
2017 Term 68 311
2017 Student 53 15
2014 Indeterminate (permanent) 81 1949
2014 Term 72 303
2014 Student 50 12

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 3 2124
2017 Term 2 311
2017 Student 0 15
2014 Indeterminate (permanent) 2 1949
2014 Term 3 303
2014 Student 0 12

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 Student 0 15
2014 Term 0 303
2014 Student 0 12

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 6 2124
2017 Term 7 311
2014 Indeterminate (permanent) 5 1949
2014 Term 5 303

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 8 2124
2017 Term 20 311
2014 Indeterminate (permanent) 7 1949
2014 Term 13 303

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 Indeterminate (permanent) 7 2124
2017 Term 10 311
2014 Indeterminate (permanent) 10 1949
2014 Term 11 303