2017 Public Service Employee Annual Survey Results for Canada Revenue Agency by Question 20 and 21. Please indicate your occupational group and level. Occupational Group MG

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 64 26 5 3 1 1 0 91 4 2546
2017 MG-01 64 29 5 0 1 0 1 94 1 87
2017 MG-02 62 29 4 3 1 1 0 92 4 300
2017 MG-03 64 24 6 3 3 1 0 88 6 687
2017 MG-04 69 27 3 1 0 0 0 96 1 134
2017 MG-05 61 28 5 4 2 1 0 90 5 652
2017 MG-06 66 26 4 3 0 0 0 93 3 571
2014 MG 61 28 7 2 1 1 0 90 4 3244
2014 MG-01 61 27 7 2 3 1 0 89 5 149
2014 MG-02 62 31 4 2 1 0 0 94 3 401
2014 MG-03 60 26 8 3 2 1 0 87 5 910
2014 MG-04 66 28 2 3 0 0 0 94 3 180
2014 MG-05 59 30 7 2 1 1 0 89 4 939
2014 MG-06 66 24 7 1 1 1 0 91 2 644

Question 2. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 43 39 6 7 4 0 0 83 11 2543
2017 MG-01 46 43 2 7 2 0 0 89 9 87
2017 MG-02 37 46 6 7 3 0 0 84 10 299
2017 MG-03 41 38 8 8 5 0 0 79 13 687
2017 MG-04 51 38 7 2 2 0 0 89 4 134
2017 MG-05 41 39 5 9 5 0 0 80 14 651
2017 MG-06 50 38 5 6 1 0 0 88 7 570
2014 MG 58 30 5 4 3 0 0 88 7 3247
2014 MG-01 62 29 5 1 2 0 1 92 3 150
2014 MG-02 59 33 3 3 2 0 0 92 5 401
2014 MG-03 55 30 6 6 3 0 0 85 9 910
2014 MG-04 67 25 4 1 2 0 0 93 3 181
2014 MG-05 53 32 6 5 3 0 0 86 9 941
2014 MG-06 64 28 4 3 2 0 0 92 4 643
2011 MG 49 38 7 4 3 0 0 87 7 3192
2011 MG-01 46 42 8 3 1 0 0 88 4 207
2011 MG-02 46 44 6 3 1 0 0 90 4 410
2011 MG-03 49 36 7 4 4 0 0 85 8 890
2011 MG-04 56 35 4 2 2 0 0 91 5 168
2011 MG-05 44 39 8 6 4 0 0 83 9 857
2011 MG-06 57 32 5 4 2 0 0 90 6 642
2008 MG 44 42 6 5 3 0 0 86 8 2911
2008 MG-01 41 48 6 2 3 0 0 89 5 193
2008 MG-02 45 43 5 5 2 0 0 88 7 372
2008 MG-03 45 41 6 5 2 0 0 86 7 828
2008 MG-04 56 34 2 4 4 0 0 90 8 164
2008 MG-05 38 43 6 8 5 0 0 81 12 743
2008 MG-06 48 41 5 4 1 0 0 90 5 565

Question 3. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 41 38 9 8 4 0 0 80 12 2541
2017 MG-01 47 33 14 2 3 0 0 80 6 87
2017 MG-02 44 42 7 4 2 0 0 86 6 300
2017 MG-03 36 41 10 8 5 0 0 77 13 685
2017 MG-04 51 40 4 4 1 0 0 91 4 134
2017 MG-05 37 37 9 12 5 0 0 74 17 651
2017 MG-06 49 36 6 6 3 0 0 85 9 572
2014 MG 39 36 10 9 6 0 0 76 14 3248
2014 MG-01 43 43 7 6 1 0 0 86 7 150
2014 MG-02 46 42 6 3 3 0 0 88 6 401
2014 MG-03 32 38 12 10 7 0 0 71 17 910
2014 MG-04 61 29 4 4 1 0 0 91 5 181
2014 MG-05 34 32 14 12 8 0 0 66 20 941
2014 MG-06 45 37 8 7 4 0 0 82 11 644

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 30 41 12 11 5 0 0 71 16 2545
2017 MG-01 36 35 18 7 4 0 0 72 11 85
2017 MG-02 32 45 11 7 4 1 0 78 11 301
2017 MG-03 24 45 12 12 6 0 0 69 18 688
2017 MG-04 40 37 12 7 4 0 0 78 10 134
2017 MG-05 28 38 13 13 7 0 0 67 20 652
2017 MG-06 35 42 10 9 4 0 0 77 12 570

Question 5. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 46 36 8 7 3 0 0 81 11 2548
2017 MG-01 52 37 6 5 1 0 0 89 6 87
2017 MG-02 47 37 6 6 3 0 1 85 9 302
2017 MG-03 44 37 8 7 3 0 0 82 10 687
2017 MG-04 42 37 10 7 5 0 0 78 12 134
2017 MG-05 48 34 9 6 4 0 0 82 10 653
2017 MG-06 44 35 7 10 4 0 0 79 14 571
2014 MG 48 33 7 8 4 0 0 81 12 3247
2014 MG-01 48 37 8 5 3 0 0 85 7 150
2014 MG-02 50 34 5 8 4 0 0 84 11 401
2014 MG-03 43 35 8 9 5 0 0 79 14 910
2014 MG-04 59 28 6 6 2 0 0 87 7 181
2014 MG-05 48 33 8 7 4 0 0 82 11 940
2014 MG-06 49 31 8 8 4 0 0 80 12 644
2011 MG 46 39 6 7 3 0 0 84 9 3202
2011 MG-01 46 40 6 6 2 0 0 86 8 207
2011 MG-02 44 43 6 5 3 0 0 86 8 411
2011 MG-03 48 34 7 8 3 0 0 82 11 892
2011 MG-04 55 35 4 4 4 0 0 89 7 168
2011 MG-05 42 41 7 7 2 0 0 84 9 860
2011 MG-06 45 39 7 6 2 0 0 85 9 646

Question 6. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 39 39 9 8 5 0 0 78 13 2545
2017 MG-01 45 39 7 5 5 0 0 84 9 87
2017 MG-02 37 42 10 6 4 0 0 80 10 302
2017 MG-03 35 41 8 10 6 0 0 76 16 686
2017 MG-04 49 35 10 4 3 0 0 84 7 134
2017 MG-05 37 36 9 11 6 0 0 74 17 651
2017 MG-06 47 38 6 6 2 0 0 85 8 570
2014 MG 42 36 9 8 5 0 0 79 12 3244
2014 MG-01 42 42 6 7 2 1 0 84 9 149
2014 MG-02 46 37 8 6 2 0 0 84 8 401
2014 MG-03 37 39 9 8 6 0 0 77 14 909
2014 MG-04 53 36 6 3 1 0 0 90 4 180
2014 MG-05 37 34 12 10 7 0 0 71 16 940
2014 MG-06 51 34 6 6 3 0 0 85 9 644
2011 MG 40 40 10 7 3 0 0 80 10 3197
2011 MG-01 42 41 10 5 2 0 0 83 8 207
2011 MG-02 36 47 9 7 0 0 0 83 8 411
2011 MG-03 39 39 10 7 4 0 0 78 11 893
2011 MG-04 50 39 5 4 2 0 0 89 6 167
2011 MG-05 34 40 13 8 4 0 0 75 12 858
2011 MG-06 50 35 8 5 2 0 0 85 7 643
2008 MG 42 39 9 7 3 0 0 82 9 2912
2008 MG-01 44 40 7 6 2 1 0 84 8 194
2008 MG-02 39 43 9 7 3 0 0 82 10 372
2008 MG-03 44 37 10 7 3 0 0 81 10 828
2008 MG-04 55 28 7 7 3 0 0 84 10 164
2008 MG-05 35 42 11 8 4 0 0 77 12 743
2008 MG-06 49 40 6 4 1 0 0 89 5 565

Question 7. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 49 39 6 4 2 0 0 87 6 2546
2017 MG-01 49 41 7 2 1 0 0 90 3 86
2017 MG-02 49 42 4 4 1 1 0 91 5 301
2017 MG-03 49 39 5 5 2 0 0 88 7 688
2017 MG-04 57 32 5 5 0 0 0 90 5 134
2017 MG-05 47 38 9 4 3 0 0 84 7 652
2017 MG-06 52 37 6 4 2 0 0 88 5 571
2014 MG 53 36 6 3 2 0 0 89 5 3244
2014 MG-01 53 41 4 1 1 0 0 94 2 150
2014 MG-02 58 36 4 2 1 0 0 94 2 401
2014 MG-03 52 36 6 5 2 0 0 88 6 909
2014 MG-04 66 27 6 1 1 0 0 93 2 181
2014 MG-05 49 38 9 3 2 0 0 87 5 938
2014 MG-06 54 35 6 3 2 0 0 89 5 644
2011 MG 50 40 6 3 1 0 0 90 5 3206
2011 MG-01 47 40 7 3 2 0 0 87 6 208
2011 MG-02 49 42 7 2 0 0 0 91 3 412
2011 MG-03 50 39 6 3 2 0 0 89 5 893
2011 MG-04 67 24 5 3 1 0 0 91 4 168
2011 MG-05 47 43 6 3 1 0 0 90 5 861
2011 MG-06 52 39 4 4 0 0 0 91 4 646
2008 MG 51 40 5 3 1 0 0 91 4 2913
2008 MG-01 51 43 4 1 2 0 0 94 3 194
2008 MG-02 49 43 3 4 1 0 0 92 5 372
2008 MG-03 50 41 5 3 1 0 0 91 4 829
2008 MG-04 63 29 5 2 1 0 0 92 3 163
2008 MG-05 49 40 6 3 2 0 0 89 5 743
2008 MG-06 53 39 5 3 1 0 0 92 4 566
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 57 26 6 6 4 0 0 84 9 2544
2017 MG-01 61 24 11 0 3 0 0 85 3 87
2017 MG-02 58 27 5 4 5 0 0 86 9 300
2017 MG-03 56 29 6 6 3 0 0 85 10 686
2017 MG-04 57 27 6 6 4 0 0 84 10 133
2017 MG-05 58 25 8 5 4 0 0 83 9 652
2017 MG-06 61 24 6 5 4 0 0 85 9 571

Question 9. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 57 25 9 5 4 0 0 83 9 2542
2017 MG-01 60 24 8 3 3 1 0 85 7 87
2017 MG-02 58 25 8 3 6 0 0 83 9 298
2017 MG-03 54 28 10 5 3 1 0 82 8 686
2017 MG-04 55 26 8 6 5 0 0 81 11 132
2017 MG-05 56 26 8 6 4 1 0 83 9 653
2017 MG-06 63 21 8 4 4 1 0 85 7 571

Question 10. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 34 36 11 12 7 0 0 70 19 2544
2017 MG-01 46 32 7 10 5 0 0 78 15 87
2017 MG-02 30 41 12 7 9 1 0 72 16 300
2017 MG-03 31 34 12 15 9 0 0 64 24 686
2017 MG-04 34 44 7 9 7 0 0 77 16 133
2017 MG-05 35 35 11 11 8 0 0 69 19 652
2017 MG-06 38 38 9 11 4 0 0 77 14 571

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 44 39 9 6 2 0 0 83 8 2540
2017 MG-01 41 43 8 3 2 1 1 86 6 86
2017 MG-02 37 42 12 4 3 0 1 80 8 300
2017 MG-03 41 40 10 7 2 0 0 81 9 685
2017 MG-04 51 34 7 6 2 0 0 85 8 133
2017 MG-05 43 39 8 6 3 0 0 83 9 651
2017 MG-06 50 36 7 5 1 0 0 86 7 571

Question 12. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 2 11 42 30 14 0 0 13 45 2521
2017 MG-01 2 23 43 23 8 0 0 26 31 86
2017 MG-02 2 12 46 25 14 0 0 14 40 300
2017 MG-03 2 13 43 29 13 0 0 15 42 680
2017 MG-04 2 11 39 27 21 0 0 13 48 132
2017 MG-05 2 9 42 31 16 0 0 11 47 641
2017 MG-06 1 9 42 35 13 0 0 10 48 567

Question 13. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 MG 11 29 44 13 3 0 0 16 40 2515
2017 MG-01 7 21 51 16 6 0 0 22 28 87
2017 MG-02 9 28 48 12 3 0 0 14 37 299
2017 MG-03 11 29 44 13 3 0 0 16 40 678
2017 MG-04 13 32 42 11 2 0 0 14 45 132
2017 MG-05 11 29 45 13 2 0 0 15 40 640
2017 MG-06 12 31 42 13 2 0 0 15 43 566
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 MG 17 83 2506
2017 MG-01 13 87 86
2017 MG-02 17 83 296
2017 MG-03 20 80 677
2017 MG-04 12 88 130
2017 MG-05 19 81 640
2017 MG-06 13 87 565
2014 MG 13 87 3239
2014 MG-01 15 85 149
2014 MG-02 12 88 400
2014 MG-03 16 84 908
2014 MG-04 10 90 181
2014 MG-05 13 87 938
2014 MG-06 10 90 642

Question 15a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 MG 35 438
2017 MG-02 27 51
2017 MG-03 41 133
2017 MG-05 35 123
2017 MG-06 29 76
2014 MG 40 415
2014 MG-01 46 22
2014 MG-02 48 48
2014 MG-03 47 144
2014 MG-05 32 117
2014 MG-06 36 64

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 MG 58 438
2017 MG-01 45 11
2017 MG-02 69 51
2017 MG-03 53 133
2017 MG-04 67 15
2017 MG-05 56 123
2017 MG-06 59 76
2014 MG 54 415
2014 MG-01 63 22
2014 MG-02 52 48
2014 MG-03 49 144
2014 MG-04 47 17
2014 MG-05 58 117
2014 MG-06 55 64

Question 15c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 MG 26 438
2017 MG-02 18 51
2017 MG-03 30 133
2017 MG-05 26 123
2017 MG-06 22 76
2014 MG 27 415
2014 MG-01 36 22
2014 MG-02 25 48
2014 MG-03 27 144
2014 MG-04 41 17
2014 MG-05 24 117
2014 MG-06 28 64

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 MG 0 438
2017 MG-01 0 11
2017 MG-02 0 51
2017 MG-03 0 133
2017 MG-04 0 15
2017 MG-05 0 123
2017 MG-06 0 76
2014 MG-01 0 22
2014 MG-02 0 48
2014 MG-03 0 144
2014 MG-04 0 17
2014 MG-05 0 117

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 MG 3 438
2017 MG-01 0 11
2017 MG-02 0 51
2017 MG-05 5 123
2014 MG 1 415
2014 MG-01 0 22
2014 MG-06 0 64

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 MG 8 438
2017 MG-03 16 133
2017 MG-04 0 15
2017 MG-05 8 123
2017 MG-06 0 76
2014 MG 9 415
2014 MG-03 10 144
2014 MG-04 0 17
2014 MG-05 15 117

Question 15g. From whom did you experience harassment on the job? Other

Survey year Demographic  
(%)
Total responses
2017 MG 4 438
2017 MG-03 4 133
2017 MG-04 0 15
2017 MG-05 6 123
2014 MG 6 415
2014 MG-02 0 48
2014 MG-03 3 144
2014 MG-04 0 17
2014 MG-05 11 117
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 MG 9 91 2534
2017 MG-01 8 92 87
2017 MG-02 9 91 297
2017 MG-03 10 90 688
2017 MG-04 6 94 132
2017 MG-05 9 91 646
2017 MG-06 6 94 570
2014 MG 6 94 3240
2014 MG-01 6 94 150
2014 MG-02 6 94 400
2014 MG-03 7 93 909
2014 MG-05 7 93 937
2014 MG-06 3 97 643

Question 17a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 MG 19 226
2017 MG-03 24 72
2017 MG-05 18 61
2017 MG-06 15 33
2014 MG 18 179
2014 MG-02 22 23
2014 MG-03 27 63
2014 MG-05 12 59

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 MG 83 226
2017 MG-02 82 28
2017 MG-03 85 72
2017 MG-05 84 61
2017 MG-06 79 33
2014 MG 83 179
2014 MG-02 83 23
2014 MG-03 84 63
2014 MG-05 83 59
2014 MG-06 95 19

Question 17c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 MG 12 226
2017 MG-03 11 72
2017 MG-05 10 61
2017 MG-06 18 33
2014 MG 7 179
2014 MG-03 8 63

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 MG 0 226
2017 MG-02 0 28
2017 MG-03 0 72
2017 MG-05 0 61
2017 MG-06 0 33
2014 MG 0 179
2014 MG-02 0 23
2014 MG-03 0 63
2014 MG-05 0 59
2014 MG-06 0 19

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 MG 6 226
2017 MG-03 8 72
2017 MG-05 8 61
2014 MG-02 0 23
2014 MG-03 0 63
2014 MG-06 0 19

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 MG 7 226
2017 MG-03 11 72
2014 MG 6 179
2014 MG-03 10 63
2014 MG-06 0 19

Question 17g. From whom did you experience discrimination on the job? Other

Survey year Demographic  
(%)
Total responses
2017 MG 8 226
2017 MG-03 7 72
2017 MG-05 15 61
2017 MG-06 0 33
2014 MG 12 179
2014 MG-03 9 63
2014 MG-05 10 59