2017 Public Service Employee Annual Survey Results for Canada Revenue Agency by Question 20 and 21. Please indicate your occupational group and level. Occupational Group CS

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 29 7 3 2 3 1 88 5 1666
2017 CS-01 52 28 8 2 3 5 1 86 5 218
2017 CS-02 53 30 7 4 2 2 1 86 6 687
2017 CS-03 61 27 6 2 1 3 0 91 3 619
2017 CS-04 62 29 6 1 0 1 0 93 1 68
2014 CS 52 31 10 3 2 3 1 85 4 2394
2014 CS-01 52 26 12 3 3 3 1 82 6 456
2014 CS-02 49 31 10 3 2 4 1 84 5 1023
2014 CS-03 54 31 9 2 1 2 0 88 3 822
2014 CS-04 47 36 11 0 0 7 0 89 0 76

Question 2. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 48 37 7 5 3 0 0 84 9 1667
2017 CS-01 50 33 7 5 4 0 0 83 9 218
2017 CS-02 48 36 7 5 4 0 0 84 8 687
2017 CS-03 47 39 6 6 2 0 0 86 8 620
2017 CS-04 53 37 4 4 1 0 0 90 6 68
2014 CS 55 32 7 4 2 0 0 87 6 2395
2014 CS-01 54 29 10 5 2 1 0 83 7 457
2014 CS-02 53 32 8 4 2 0 0 85 7 1024
2014 CS-03 57 34 5 3 1 0 0 91 4 821
2014 CS-04 64 26 5 4 0 0 0 91 4 76
2011 CS 42 39 10 5 3 0 0 81 8 2551
2011 CS-01 45 35 11 6 3 0 0 80 9 453
2011 CS-02 39 41 10 5 4 1 0 81 9 1076
2011 CS-03 45 37 10 5 3 0 0 82 7 827
2011 CS-04 45 43 8 4 0 0 0 88 4 115
2008 CS 34 43 12 6 4 1 0 77 11 2220
2008 CS-01 41 37 11 6 5 0 0 79 10 422
2008 CS-02 31 45 13 6 4 1 0 76 11 965
2008 CS-03 34 44 11 7 4 0 0 79 11 698
2008 CS-04 34 40 18 5 1 1 0 75 7 77

Question 3. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 35 39 12 8 5 0 0 75 13 1664
2017 CS-01 33 39 14 6 8 0 0 72 15 218
2017 CS-02 35 39 13 7 5 0 0 75 12 685
2017 CS-03 37 39 10 9 4 0 0 77 13 619
2017 CS-04 32 46 10 10 1 0 0 78 12 68
2014 CS 32 37 15 10 6 0 0 69 16 2394
2014 CS-01 26 35 16 13 9 0 1 62 22 457
2014 CS-02 32 37 15 10 6 0 0 69 16 1024
2014 CS-03 36 37 14 9 5 0 0 73 13 821
2014 CS-04 34 44 17 3 3 0 0 78 5 76

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 41 15 11 6 2 0 67 17 1659
2017 CS-01 26 39 14 10 9 3 0 67 19 218
2017 CS-02 24 42 15 9 6 2 1 69 16 682
2017 CS-03 26 40 17 11 5 1 0 66 17 618
2017 CS-04 21 42 13 21 3 0 0 63 24 67

Question 5. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 34 9 5 4 0 0 81 10 1665
2017 CS-01 46 30 13 4 6 0 1 77 10 217
2017 CS-02 47 34 9 5 4 1 0 82 9 687
2017 CS-03 46 35 8 7 4 0 0 81 11 620
2017 CS-04 50 41 4 4 0 0 0 91 4 68
2014 CS 48 34 9 6 3 0 0 82 9 2394
2014 CS-01 47 32 13 3 3 1 0 81 6 457
2014 CS-02 46 35 8 6 4 0 0 81 10 1023
2014 CS-03 50 33 8 6 3 0 0 83 9 821
2014 CS-04 55 26 9 8 1 0 0 82 9 76
2011 CS 46 36 9 6 2 0 1 83 8 2565
2011 CS-01 45 36 9 6 3 1 0 82 9 455
2011 CS-02 47 35 9 5 3 0 1 83 8 1081
2011 CS-03 47 36 9 6 1 0 0 84 7 833
2011 CS-04 49 36 7 6 2 1 0 85 8 115

Question 6. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 39 39 11 6 5 0 0 78 12 1665
2017 CS-01 35 36 15 6 9 0 0 71 14 217
2017 CS-02 39 39 11 6 6 0 0 78 11 686
2017 CS-03 38 42 9 7 4 0 0 80 11 620
2017 CS-04 47 37 4 9 3 0 0 84 12 68
2014 CS 38 39 12 7 4 0 0 77 11 2396
2014 CS-01 32 39 13 10 5 1 0 71 15 456
2014 CS-02 39 39 11 7 4 0 0 77 11 1025
2014 CS-03 41 40 11 6 2 0 0 81 8 822
2014 CS-04 47 36 12 4 1 0 0 83 5 76
2011 CS 33 40 15 7 4 0 0 74 11 2555
2011 CS-01 35 36 18 7 4 0 0 71 11 456
2011 CS-02 31 40 16 9 4 1 0 72 13 1075
2011 CS-03 36 41 13 7 3 0 0 77 10 830
2011 CS-04 37 44 13 3 1 1 0 82 4 115
2008 CS 29 42 14 10 5 0 0 71 15 2215
2008 CS-01 36 37 13 9 5 1 0 73 13 421
2008 CS-02 26 42 16 9 6 0 0 69 15 965
2008 CS-03 28 45 13 11 4 0 0 72 15 694
2008 CS-04 30 45 13 10 1 0 0 75 12 77

Question 7. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 43 40 10 5 3 0 0 83 8 1670
2017 CS-01 39 38 12 4 7 0 0 77 11 218
2017 CS-02 43 41 8 4 4 0 0 84 8 688
2017 CS-03 43 40 10 5 1 0 0 83 7 621
2017 CS-04 40 47 4 4 3 1 0 88 7 68
2014 CS 44 39 9 5 2 0 0 83 8 2395
2014 CS-01 44 36 10 7 3 0 0 80 9 457
2014 CS-02 44 38 9 6 3 0 0 82 8 1024
2014 CS-03 43 43 8 4 2 0 0 86 6 822
2014 CS-04 48 33 12 5 1 0 0 81 7 75
2011 CS 43 42 9 4 2 0 0 85 6 2566
2011 CS-01 47 37 9 4 2 0 0 85 6 455
2011 CS-02 40 42 11 4 2 0 0 83 6 1080
2011 CS-03 44 43 6 5 1 0 0 87 6 835
2011 CS-04 40 50 8 2 0 0 0 90 2 115
2008 CS 41 42 8 6 3 0 0 83 9 2221
2008 CS-01 46 37 7 6 4 0 0 84 10 422
2008 CS-02 39 44 8 5 3 0 0 84 8 967
2008 CS-03 40 42 9 6 3 0 0 83 9 697
2008 CS-04 42 40 9 8 1 0 0 82 9 77
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 57 27 7 4 5 0 0 85 8 1667
2017 CS-01 51 31 7 4 6 0 0 83 10 218
2017 CS-02 59 26 7 4 4 0 0 85 7 685
2017 CS-03 58 28 6 3 5 0 0 86 9 621
2017 CS-04 68 18 7 3 4 0 0 85 7 68

Question 9. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 27 8 4 4 1 0 83 8 1665
2017 CS-01 52 29 7 4 6 1 0 83 10 218
2017 CS-02 55 26 10 4 3 1 0 83 7 684
2017 CS-03 58 27 7 3 5 0 0 85 8 621
2017 CS-04 62 22 1 7 6 1 0 85 13 68

Question 10. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 35 35 13 8 7 0 0 71 16 1663
2017 CS-01 35 39 11 6 8 1 0 75 14 217
2017 CS-02 38 35 12 8 7 1 1 73 15 684
2017 CS-03 34 34 14 11 7 0 0 69 17 619
2017 CS-04 26 40 24 6 4 0 0 66 10 68

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 38 17 6 3 2 0 73 10 1663
2017 CS-01 30 43 13 6 5 3 0 76 11 217
2017 CS-02 33 36 20 5 4 2 0 71 9 683
2017 CS-03 36 39 15 7 3 1 0 75 10 621
2017 CS-04 41 40 7 7 3 1 0 82 10 68

Question 12. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 5 24 44 19 8 0 0 29 27 1656
2017 CS-01 5 35 41 14 6 0 0 40 19 216
2017 CS-02 7 29 42 16 6 0 0 36 22 684
2017 CS-03 4 17 47 22 11 0 0 20 33 616
2017 CS-04 3 12 41 35 9 0 0 15 44 68

Question 13. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 6 17 43 24 8 0 0 33 24 1655
2017 CS-01 6 13 41 29 12 0 0 40 19 216
2017 CS-02 4 16 42 27 10 0 1 38 20 682
2017 CS-03 10 20 45 20 5 0 0 26 29 615
2017 CS-04 10 22 47 13 7 0 0 21 32 68
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 15 85 1662
2017 CS-01 14 86 216
2017 CS-02 15 85 684
2017 CS-03 15 85 620
2014 CS 12 88 2392
2014 CS-01 11 89 457
2014 CS-02 13 87 1022
2014 CS-03 12 88 820
2014 CS-04 13 87 76

Question 15a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 CS 56 240
2017 CS-01 65 31
2017 CS-02 60 103
2017 CS-03 52 89
2014 CS 59 290
2014 CS-01 69 48
2014 CS-02 60 128
2014 CS-03 53 102
2014 CS-04 70 10

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 CS 60 240
2017 CS-01 55 31
2017 CS-02 64 103
2017 CS-03 54 89
2014 CS 47 290
2014 CS-01 42 48
2014 CS-02 52 128
2014 CS-03 44 102

Question 15c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 CS 8 240
2017 CS-02 0 103
2017 CS-03 18 89
2014 CS 11 290
2014 CS-02 7 128
2014 CS-03 22 102
2014 CS-04 0 10

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 CS 0 240
2017 CS-01 0 31
2017 CS-02 0 103
2017 CS-03 0 89
2014 CS-01 0 48
2014 CS-04 0 10

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 CS 8 240
2017 CS-01 19 31
2017 CS-02 9 103
2014 CS 7 290
2014 CS-01 15 48
2014 CS-02 7 128
2014 CS-03 5 102
2014 CS-04 0 10

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 CS-02 0 103
2014 CS 2 290
2014 CS-04 0 10
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 10 90 1664
2017 CS-01 12 88 218
2017 CS-02 11 89 686
2017 CS-03 7 93 619
2017 CS-04 7 93 67
2014 CS 7 93 2390
2014 CS-01 9 91 455
2014 CS-02 8 92 1022
2014 CS-03 5 95 820

Question 17a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic  
(%)		 Total responses
2017 CS 42 162
2017 CS-01 46 26
2017 CS-02 46 74
2017 CS-03 32 44
2014 CS 37 168
2014 CS-01 44 39
2014 CS-02 37 83
2014 CS-03 33 43

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic  
(%)		 Total responses
2017 CS 83 162
2017 CS-01 81 26
2017 CS-02 82 74
2017 CS-03 84 44
2014 CS 80 168
2014 CS-01 67 39
2014 CS-02 86 83
2014 CS-03 81 43

Question 17c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic  
(%)		 Total responses
2017 CS 5 162
2017 CS-03 14 44
2014 CS 4 168
2014 CS-01 0 39

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic  
(%)		 Total responses
2017 CS-01 0 26
2017 CS-03 0 44
2014 CS-02 0 83

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic  
(%)		 Total responses
2017 CS 6 162
2014 CS 8 168
2014 CS-01 13 39
2014 CS-02 8 83

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic  
(%)		 Total responses
2017 CS 4 162
2014 CS 3 168

Question 17g. From whom did you experience discrimination on the job? Other
Survey year Demographic  
(%)		 Total responses
2017 CS 6 162
2014 CS 11 168
2014 CS-01 13 39
2014 CS-02 12 83