2017 Public Service Employee Annual Survey Results for Canada Revenue Agency by Question 20 and 21. Please indicate your occupational group and level. Occupational Group CR

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 47 40 9 2 2 0 0 87 4 47
2017 CR-03 53 29 12 6 0 0 0 82 6 17
2014 CR 37 48 7 1 2 5 0 89 3 89
2014 CR-02 29 49 5 0 0 16 0 93 0 17
2014 CR-03 52 36 7 0 5 0 0 88 5 37
2014 CR-04 21 62 10 3 0 3 0 86 4 28

Question 2. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 43 49 2 4 2 0 0 91 6 47
2017 CR-03 47 53 0 0 0 0 0 100 0 17
2014 CR 41 47 4 4 3 0 0 89 7 89
2014 CR-02 45 38 5 11 0 0 0 84 11 17
2014 CR-03 50 38 5 2 5 0 0 88 7 37
2014 CR-04 25 65 3 3 3 0 0 90 7 28

Question 3. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 30 47 17 2 4 0 0 77 6 47
2017 CR-03 35 41 18 6 0 0 0 76 6 17
2014 CR 30 39 11 11 6 1 2 70 18 89
2014 CR-02 45 27 5 11 11 0 0 73 22 17
2014 CR-03 37 36 10 10 5 0 2 75 15 37
2014 CR-04 14 38 21 17 7 3 0 54 25 28

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 17 51 17 9 4 0 2 70 13 47
2017 CR-03 24 47 18 12 0 0 0 71 12 17

Question 5. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 32 49 15 2 2 0 0 81 4 47
2017 CR-03 35 47 18 0 0 0 0 82 0 17
2014 CR 37 40 6 7 6 2 1 80 14 88
2014 CR-02 62 22 5 0 0 5 5 94 0 17
2014 CR-03 35 41 7 10 5 2 0 78 15 37
2014 CR-04 21 47 7 11 14 0 0 68 25 27

Question 6. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 38 40 13 6 2 0 0 79 9 47
2017 CR-03 47 41 6 6 0 0 0 88 6 17
2014 CR 31 45 12 5 6 0 0 76 11 89
2014 CR-02 40 44 11 5 0 0 0 84 5 17
2014 CR-03 33 46 14 2 5 0 0 78 7 37
2014 CR-04 21 49 14 3 14 0 0 69 17 28

Question 7. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 57 32 6 4 0 0 0 89 4 47
2017 CR-03 47 47 6 0 0 0 0 94 0 17
2014 CR 51 37 7 3 2 0 0 88 5 89
2014 CR-02 67 33 0 0 0 0 0 100 0 17
2014 CR-03 45 46 5 2 2 0 0 90 5 37
2014 CR-04 42 31 17 7 3 0 0 73 10 28
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 72 19 6 0 2 0 0 91 2 47
2017 CR-03 82 18 0 0 0 0 0 100 0 17

Question 9. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 68 21 9 2 0 0 0 89 2 47
2017 CR-03 76 18 6 0 0 0 0 94 0 17

Question 10. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 32 36 15 15 2 0 0 68 17 47
2017 CR-03 41 41 6 12 0 0 0 82 12 17

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 36 36 21 4 2 0 0 72 6 47
2017 CR-03 35 41 24 0 0 0 0 76 0 17

Question 12. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 11 13 53 15 9 0 0 23 23 47
2017 CR-03 6 12 47 29 6 0 0 18 35 17

Question 13. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 CR 9 9 54 24 4 0 0 28 17 46
2017 CR-03 6 18 59 12 6 0 0 18 24 17
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 CR 13 87 47
2014 CR 16 84 89
2014 CR-02 27 73 17
2014 CR-04 24 76 28
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.