2017 Public Service Employee Annual Survey Results for Canada Revenue Agency by Question 20 and 21. Please indicate your occupational group and level. Occupational Group AU

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 46 35 7 6 3 2 0 83 9 3227
2017 AU-01 43 33 9 8 4 2 0 78 12 682
2017 AU-02 45 36 8 6 4 1 0 82 10 490
2017 AU-03 46 37 6 5 3 3 0 85 8 918
2017 AU-04 45 37 7 5 2 3 0 85 8 727
2017 AU-05 56 33 5 2 1 2 1 92 3 122
2017 AU-06 60 28 7 1 1 3 0 90 2 87
2014 AU 41 37 12 4 3 3 0 81 7 4685
2014 AU-01 45 36 9 4 3 2 0 83 7 1236
2014 AU-02 38 39 13 4 3 3 1 80 7 821
2014 AU-03 41 37 13 4 3 3 0 81 6 1358
2014 AU-04 38 38 12 5 3 4 1 80 8 936
2014 AU-05 44 38 11 2 1 4 0 85 3 162
2014 AU-06 48 35 11 2 0 4 0 87 2 117

Question 2. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 29 40 10 12 9 0 0 69 21 3215
2017 AU-01 34 35 9 13 9 0 0 69 22 677
2017 AU-02 24 40 10 14 11 0 0 65 25 490
2017 AU-03 28 41 10 12 9 0 0 69 21 916
2017 AU-04 26 44 12 10 8 0 0 70 18 723
2017 AU-05 38 40 8 8 6 0 0 78 14 121
2017 AU-06 41 43 7 6 3 0 0 84 9 87
2014 AU 36 40 12 7 5 0 0 76 12 4683
2014 AU-01 40 39 11 5 4 0 0 79 10 1238
2014 AU-02 33 39 12 8 7 0 0 72 16 819
2014 AU-03 36 40 12 6 5 0 0 76 12 1358
2014 AU-04 35 42 11 7 5 0 0 77 12 934
2014 AU-05 40 40 10 6 4 0 0 80 10 162
2014 AU-06 50 30 11 7 3 0 0 80 9 117
2011 AU 26 43 15 8 7 1 0 70 15 4043
2011 AU-01 27 42 15 8 7 1 0 70 15 888
2011 AU-02 25 42 16 9 8 1 0 67 16 1035
2011 AU-03 23 45 16 8 7 0 0 69 16 1081
2011 AU-04 25 46 14 9 7 0 0 71 15 775
2011 AU-05 44 35 10 7 3 0 0 79 10 134
2011 AU-06 33 47 11 3 6 0 0 79 9 116
2008 AU 23 45 14 9 8 1 0 69 17 3576
2008 AU-01 26 46 12 8 7 1 0 72 16 866
2008 AU-02 20 45 16 10 8 0 0 65 19 924
2008 AU-03 21 45 16 9 9 0 0 67 18 891
2008 AU-04 25 45 12 9 9 1 0 70 17 647
2008 AU-05 35 44 10 5 5 1 0 79 10 78
2008 AU-06 33 52 4 6 6 0 0 84 12 83

Question 3. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 19 36 18 15 11 0 0 55 27 3217
2017 AU-01 20 32 19 16 12 0 0 53 28 679
2017 AU-02 20 31 17 17 14 1 1 52 32 487
2017 AU-03 18 37 19 16 10 0 0 55 26 916
2017 AU-04 18 38 17 14 11 0 0 57 26 724
2017 AU-05 35 37 11 11 6 1 0 73 17 122
2017 AU-06 31 49 11 7 1 0 0 80 8 87
2014 AU 16 35 18 17 12 0 0 52 29 4684
2014 AU-01 17 35 17 17 12 1 0 53 29 1237
2014 AU-02 13 32 22 18 15 0 1 45 33 821
2014 AU-03 16 35 18 18 12 0 1 51 30 1358
2014 AU-04 17 38 17 15 12 0 0 55 27 934
2014 AU-05 24 36 15 12 10 1 1 61 23 162
2014 AU-06 27 44 13 10 6 0 0 71 16 117

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 12 31 21 19 14 2 0 45 34 3217
2017 AU-01 11 29 22 19 16 2 0 41 36 677
2017 AU-02 12 29 19 20 16 2 1 42 38 488
2017 AU-03 12 32 22 19 12 3 0 45 32 915
2017 AU-04 12 32 21 19 14 2 0 45 34 726
2017 AU-05 25 34 19 12 10 1 0 59 22 122
2017 AU-06 22 48 11 14 3 1 0 71 17 87

Question 5. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 39 39 10 6 5 0 0 78 12 3221
2017 AU-01 41 37 9 6 5 1 0 79 11 677
2017 AU-02 34 40 11 7 6 0 1 75 14 490
2017 AU-03 40 41 9 6 4 0 0 81 11 916
2017 AU-04 40 38 9 6 6 0 0 78 12 727
2017 AU-05 49 33 8 7 2 0 1 83 9 122
2017 AU-06 45 32 10 11 1 0 0 77 13 87
2014 AU 37 38 12 8 5 0 0 75 13 4687
2014 AU-01 42 34 12 7 4 0 0 77 11 1239
2014 AU-02 31 40 14 8 6 1 0 72 14 821
2014 AU-03 35 39 13 7 5 0 1 75 12 1357
2014 AU-04 37 38 11 8 4 0 1 76 12 936
2014 AU-05 40 35 9 9 6 1 0 75 16 162
2014 AU-06 40 38 10 9 2 1 0 79 11 117
2011 AU 36 41 11 7 4 0 1 78 11 4055
2011 AU-01 35 42 11 7 5 1 0 78 12 889
2011 AU-02 35 41 12 7 4 0 1 76 11 1038
2011 AU-03 35 41 12 8 3 0 1 77 11 1086
2011 AU-04 40 39 10 6 3 0 1 80 9 777
2011 AU-05 50 39 7 2 2 0 0 89 4 134
2011 AU-06 41 34 8 14 3 0 0 75 17 117

Question 6. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 22 39 15 13 10 0 0 61 24 3223
2017 AU-01 24 35 16 12 12 0 0 60 24 680
2017 AU-02 18 38 17 13 13 0 0 57 26 489
2017 AU-03 22 38 16 15 9 0 0 60 25 915
2017 AU-04 20 43 15 12 10 0 0 63 22 728
2017 AU-05 32 42 7 11 7 0 0 74 19 122
2017 AU-06 31 52 7 8 2 0 0 83 10 87
2014 AU 23 39 18 13 8 0 0 61 21 4686
2014 AU-01 24 39 16 13 7 1 0 63 20 1238
2014 AU-02 20 37 20 13 10 0 0 57 24 821
2014 AU-03 22 38 18 15 8 0 0 60 22 1359
2014 AU-04 22 40 18 12 7 0 0 63 19 935
2014 AU-05 27 40 17 6 9 1 0 68 15 162
2014 AU-06 34 43 11 8 4 0 0 77 12 117
2011 AU 19 41 20 12 8 0 0 60 20 4050
2011 AU-01 18 41 22 11 8 1 0 59 19 891
2011 AU-02 18 40 21 12 8 0 0 59 21 1035
2011 AU-03 17 41 19 14 8 0 0 59 22 1082
2011 AU-04 20 41 20 10 8 1 0 61 19 778
2011 AU-05 32 44 10 6 8 0 0 76 14 133
2011 AU-06 26 45 12 15 3 0 0 71 17 117
2008 AU 20 43 16 12 8 0 0 63 20 3573
2008 AU-01 23 43 16 10 8 1 0 66 18 868
2008 AU-02 15 44 20 13 8 0 0 59 21 923
2008 AU-03 20 43 15 13 8 0 0 64 21 891
2008 AU-04 20 44 17 11 8 0 0 64 19 646
2008 AU-05 35 47 10 5 3 0 0 82 8 78
2008 AU-06 24 49 7 9 11 0 0 73 20 82

Question 7. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 31 44 13 8 4 0 0 75 12 3217
2017 AU-01 31 41 13 10 5 0 0 71 15 679
2017 AU-02 29 44 14 8 6 0 0 73 14 487
2017 AU-03 31 43 13 9 3 0 0 75 12 914
2017 AU-04 29 46 14 7 3 0 0 76 10 725
2017 AU-05 45 43 5 5 2 0 0 89 7 122
2017 AU-06 43 44 8 3 2 0 0 86 6 87
2014 AU 32 45 14 6 3 0 0 77 9 4682
2014 AU-01 32 43 15 7 4 0 0 75 10 1238
2014 AU-02 29 46 15 6 5 0 0 74 11 820
2014 AU-03 31 47 13 7 3 0 0 78 10 1355
2014 AU-04 34 44 15 5 2 0 0 78 7 935
2014 AU-05 41 40 11 6 2 1 0 81 7 162
2014 AU-06 47 44 3 3 2 0 0 91 5 117
2011 AU 30 49 12 6 3 0 0 79 9 4059
2011 AU-01 28 47 15 7 3 0 0 75 10 892
2011 AU-02 28 50 12 6 4 0 0 78 10 1037
2011 AU-03 29 49 12 6 3 0 0 79 9 1087
2011 AU-04 32 49 11 4 3 0 0 82 7 778
2011 AU-05 48 42 5 3 2 0 0 90 5 134
2011 AU-06 44 45 9 0 3 0 0 89 3 117
2008 AU 32 48 10 6 3 0 0 80 10 3578
2008 AU-01 31 47 10 9 3 1 0 78 11 867
2008 AU-02 32 49 11 5 4 0 0 80 9 923
2008 AU-03 31 49 10 6 4 1 0 81 9 894
2008 AU-04 33 47 10 6 4 0 0 81 10 647
2008 AU-05 38 53 4 5 0 0 0 91 5 78
2008 AU-06 46 43 2 6 2 0 0 89 8 83
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 52 28 8 6 6 0 0 80 12 3220
2017 AU-01 51 27 9 6 6 0 0 79 12 681
2017 AU-02 50 27 7 6 9 1 0 78 15 489
2017 AU-03 52 29 7 6 6 1 0 81 12 913
2017 AU-04 52 28 8 6 6 1 0 81 11 727
2017 AU-05 59 25 11 2 3 0 0 84 6 122
2017 AU-06 62 28 6 3 1 0 0 90 5 87

Question 9. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 51 27 10 5 5 1 0 79 11 3210
2017 AU-01 50 27 10 6 6 0 0 78 12 678
2017 AU-02 50 26 8 7 7 1 0 78 14 488
2017 AU-03 52 27 10 4 5 1 0 81 9 910
2017 AU-04 51 28 9 5 5 1 0 80 10 725
2017 AU-05 61 24 7 4 2 1 0 86 7 122
2017 AU-06 62 26 6 3 2 0 0 89 6 87

Question 10. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 24 34 14 14 13 0 0 59 27 3218
2017 AU-01 27 31 14 15 13 0 0 58 28 679
2017 AU-02 19 34 14 15 16 1 0 54 32 489
2017 AU-03 24 35 13 14 13 0 0 59 27 914
2017 AU-04 24 36 15 14 10 1 0 61 25 727
2017 AU-05 31 37 9 14 9 0 0 68 23 122
2017 AU-06 36 33 17 9 5 0 0 69 14 87

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 28 39 17 9 5 1 0 68 14 3212
2017 AU-01 29 38 17 10 6 1 0 68 16 677
2017 AU-02 25 41 14 11 7 1 0 68 18 488
2017 AU-03 27 39 19 8 5 2 0 68 13 913
2017 AU-04 26 40 20 7 5 2 0 67 12 725
2017 AU-05 34 40 12 8 6 0 0 74 14 121
2017 AU-06 45 34 14 6 1 0 0 79 7 87

Question 12. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 2 16 47 24 11 0 0 19 35 3180
2017 AU-01 3 17 45 23 11 1 0 20 35 679
2017 AU-02 2 14 44 25 14 0 0 17 39 485
2017 AU-03 2 17 49 23 9 0 0 19 32 896
2017 AU-04 3 17 47 23 10 0 0 21 32 719
2017 AU-05 1 17 45 28 10 0 0 17 38 121
2017 AU-06 2 12 42 27 17 0 0 14 44 86

Question 13. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 AU 9 21 46 19 5 0 0 24 31 3181
2017 AU-01 12 21 43 20 4 0 0 24 33 675
2017 AU-02 11 23 45 16 4 0 0 21 34 483
2017 AU-03 8 20 48 20 5 0 0 25 27 906
2017 AU-04 7 20 47 21 5 0 0 26 27 712
2017 AU-05 7 26 46 14 7 0 1 21 32 121
2017 AU-06 14 24 43 13 7 0 0 20 38 87
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 AU 21 79 3195
2017 AU-01 19 81 676
2017 AU-02 23 77 486
2017 AU-03 22 78 907
2017 AU-04 21 79 721
2017 AU-05 10 90 120
2017 AU-06 8 92 87
2014 AU 15 85 4682
2014 AU-01 15 85 1238
2014 AU-02 15 85 820
2014 AU-03 15 85 1357
2014 AU-04 16 84 935
2014 AU-05 12 88 161
2014 AU-06 12 88 117

Question 15a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 AU 37 657
2017 AU-01 35 128
2017 AU-02 35 113
2017 AU-03 38 199
2017 AU-04 39 152
2014 AU 42 699
2014 AU-01 48 177
2014 AU-02 40 126
2014 AU-03 39 201
2014 AU-04 43 147
2014 AU-05 45 20
2014 AU-06 57 14

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 AU 71 657
2017 AU-01 69 128
2017 AU-02 73 113
2017 AU-03 72 199
2017 AU-04 72 152
2017 AU-05 55 11
2014 AU 69 699
2014 AU-01 67 177
2014 AU-02 70 126
2014 AU-03 71 201
2014 AU-04 71 147
2014 AU-05 50 20
2014 AU-06 57 14

Question 15c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 AU 1 657
2017 AU-04 0 152
2017 AU-05 0 11
2014 AU 2 699

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 AU-02 0 113
2017 AU-03 0 199
2017 AU-04 0 152
2017 AU-05 0 11
2014 AU-02 0 126
2014 AU-03 0 201
2014 AU-04 0 147
2014 AU-05 0 20
2014 AU-06 0 14

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 AU 4 657
2017 AU-02 6 113
2017 AU-03 3 199
2017 AU-04 5 152
2017 AU-05 0 11
2014 AU 3 699
2014 AU-01 4 177
2014 AU-03 2 201
2014 AU-04 3 147
2014 AU-06 0 14

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 AU 14 657
2017 AU-01 16 128
2017 AU-02 25 113
2017 AU-03 12 199
2017 AU-04 7 152
2017 AU-05 0 11
2014 AU 14 699
2014 AU-01 16 177
2014 AU-02 17 126
2014 AU-03 15 201
2014 AU-04 7 147

Question 15g. From whom did you experience harassment on the job? Other

Survey year Demographic  
(%)
Total responses
2017 AU 3 657
2017 AU-03 3 199
2017 AU-05 0 11
2014 AU 2 699
2014 AU-01 3 177
2014 AU-04 3 147
2014 AU-06 0 14
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 AU 15 85 3216
2017 AU-01 18 82 681
2017 AU-02 17 83 489
2017 AU-03 14 86 913
2017 AU-04 12 88 724
2017 AU-05 7 93 122
2014 AU 9 91 4677
2014 AU-01 9 91 1237
2014 AU-02 11 89 818
2014 AU-03 7 93 1357
2014 AU-04 10 90 932

Question 17a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 AU 21 470
2017 AU-01 20 125
2017 AU-02 20 81
2017 AU-03 19 126
2017 AU-04 26 86
2014 AU 25 390
2014 AU-01 30 109
2014 AU-02 16 85
2014 AU-03 27 96
2014 AU-04 26 88

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 AU 88 470
2017 AU-01 86 125
2017 AU-02 90 81
2017 AU-03 88 126
2017 AU-04 86 86
2014 AU 84 390
2014 AU-01 83 109
2014 AU-02 86 85
2014 AU-03 81 96
2014 AU-04 88 88

Question 17c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 AU 1 470
2017 AU-03 0 126
2014 AU-01 0 109
2014 AU-02 0 85
2014 AU-03 0 96
2014 AU-04 0 88

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 AU 0 469
2017 AU-01 0 125
2017 AU-02 0 81
2017 AU-03 0 125
2017 AU-04 0 86
2014 AU 0 390
2014 AU-01 0 109
2014 AU-02 0 85
2014 AU-03 0 96
2014 AU-04 0 88

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 AU 3 470
2017 AU-01 4 125
2014 AU 4 390
2014 AU-01 6 109
2014 AU-04 7 88

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 AU 10 470
2017 AU-01 17 125
2017 AU-02 12 81
2017 AU-03 4 126
2014 AU 7 390
2014 AU-01 14 109
2014 AU-02 7 85

Question 17g. From whom did you experience discrimination on the job? Other

Survey year Demographic  
(%)
Total responses
2017 AU 8 470
2017 AU-01 10 125
2017 AU-03 8 126
2017 AU-04 7 86
2014 AU 10 390
2014 AU-01 13 109
2014 AU-02 9 85
2014 AU-03 9 96
2014 AU-04 9 88