2017 Public Service Employee Annual Survey Results for Canada Revenue Agency by Question 23. Are you a supervisor?

The results of the 2017 Public Service Employee Annual Survey (PSEAS) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Workplace

Question 1. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 64 26 5 3 1 1 0 91 4 3467
2017 Non-supervisor 52 32 7 4 2 2 0 86 7 17745
2014 Supervisor 61 28 7 2 1 1 0 90 3 4464
2014 Non-supervisor 48 33 10 3 2 3 0 84 5 27466

Question 2. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 44 39 6 7 4 0 0 83 11 3460
2017 Non-supervisor 40 37 8 8 6 0 0 78 14 17711
2014 Supervisor 59 30 5 4 2 0 0 89 6 4469
2014 Non-supervisor 47 35 9 5 3 0 0 83 8 27461
2011 Supervisor 51 36 6 4 3 0 0 87 7 4535
2011 Non-supervisor 38 40 11 6 4 0 0 78 10 27016
2008 Supervisor 46 40 6 5 3 0 0 86 8 4181
2008 Non-supervisor 35 43 11 7 4 1 0 78 11 24855

Question 3. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 41 38 9 8 4 0 0 79 12 3460
2017 Non-supervisor 31 36 15 11 7 0 0 67 18 17703
2014 Supervisor 39 36 10 9 5 0 0 76 14 4480
2014 Non-supervisor 24 36 17 13 9 0 0 60 22 27527

Question 4. I believe I would be supported if I proposed a new idea, even though it might not work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 30 40 13 11 5 0 0 71 16 3460
2017 Non-supervisor 22 36 17 13 9 2 0 60 22 17702

Question 5. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 45 36 8 8 3 0 0 81 11 3465
2017 Non-supervisor 43 35 10 7 5 1 1 79 11 17712
2014 Supervisor 47 34 8 8 4 0 0 81 12 4479
2014 Non-supervisor 41 35 11 7 4 0 1 77 11 27522
2011 Supervisor 46 38 6 7 3 0 0 84 9 4551
2011 Non-supervisor 40 38 11 6 3 1 1 79 10 27088

Question 6. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 40 39 8 8 5 0 0 79 13 3463
2017 Non-supervisor 32 38 13 10 7 0 0 70 18 17728
2014 Supervisor 43 36 9 7 4 0 0 80 11 4466
2014 Non-supervisor 32 39 14 10 5 0 0 71 15 27470
2011 Supervisor 42 38 9 7 3 0 0 81 10 4544
2011 Non-supervisor 28 41 16 9 5 0 0 69 14 27054
2008 Supervisor 44 39 8 6 3 0 0 82 9 4178
2008 Non-supervisor 29 43 14 9 5 0 0 72 14 24850

Question 7. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 48 39 7 4 2 0 0 87 6 3462
2017 Non-supervisor 39 40 10 6 4 0 0 80 10 17729
2014 Supervisor 52 37 7 3 1 0 0 89 5 4476
2014 Non-supervisor 39 41 11 5 3 0 0 80 9 27516
2011 Supervisor 51 39 6 3 1 0 0 90 5 4558
2011 Non-supervisor 37 43 11 6 3 0 0 80 9 27105
2008 Supervisor 52 39 5 3 1 0 0 91 5 4182
2008 Non-supervisor 38 44 9 6 3 0 0 82 9 24886
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Workplace Well-Being

Question 8. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 58 26 6 5 4 0 0 84 9 3464
2017 Non-supervisor 57 26 7 5 5 0 0 84 10 17739

Question 9. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 57 25 8 5 4 0 0 83 9 3461
2017 Non-supervisor 56 26 9 4 4 1 0 83 8 17710

Question 10. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 35 36 11 12 7 0 0 71 19 3464
2017 Non-supervisor 31 34 13 12 10 0 0 65 22 17715

Question 11. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 44 38 10 6 3 0 0 82 8 3461
2017 Non-supervisor 34 37 16 7 4 1 0 72 12 17689

Question 12. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 2 11 42 30 15 0 0 13 44 3426
2017 Non-supervisor 5 22 44 20 9 0 0 27 29 17511

Question 13. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Supervisor 11 29 43 14 3 0 0 17 40 3430
2017 Non-supervisor 9 20 43 20 8 0 0 28 29 17489
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record).

Question 14. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Supervisor 16 84 3414
2017 Non-supervisor 17 83 17543
2014 Supervisor 12 88 4456
2014 Non-supervisor 16 84 27444

Question 15a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 Supervisor 37 529
2017 Non-supervisor 51 3053
2014 Supervisor 42 545
2014 Non-supervisor 52 4254

Question 15b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 Supervisor 57 529
2017 Non-supervisor 64 3053
2014 Supervisor 52 545
2014 Non-supervisor 61 4254

Question 15c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 Supervisor 26 529
2017 Non-supervisor 2 3053
2014 Supervisor 27 545
2014 Non-supervisor 2 4254

Question 15d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 Supervisor 0 529
2017 Non-supervisor 0 3053
2014 Non-supervisor 0 4254

Question 15e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 Supervisor 3 529
2017 Non-supervisor 4 3053
2014 Supervisor 2 545
2014 Non-supervisor 4 4254

Question 15f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 Supervisor 8 529
2017 Non-supervisor 13 3053
2014 Supervisor 8 545
2014 Non-supervisor 11 4254

Question 15g. From whom did you experience harassment on the job? Other

Survey year Demographic  
(%)
Total responses
2017 Supervisor 3 529
2017 Non-supervisor 2 3053
2014 Supervisor 5 545
2014 Non-supervisor 3 4254
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others, or that withholds or limits access that is given to others. There are 11 prohibited grounds of discrimination under the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability, and pardoned conviction or suspended record.

Question 16. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Supervisor 8 92 3454
2017 Non-supervisor 12 88 17662
2014 Supervisor 5 95 4459
2014 Non-supervisor 8 92 27418

Question 17a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic  
(%)
Total responses
2017 Supervisor 19 269
2017 Non-supervisor 32 2044
2014 Supervisor 19 223
2014 Non-supervisor 32 2065

Question 17b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic  
(%)
Total responses
2017 Supervisor 83 269
2017 Non-supervisor 79 2044
2014 Supervisor 81 223
2014 Non-supervisor 79 2065

Question 17c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic  
(%)
Total responses
2017 Supervisor 12 269
2017 Non-supervisor 2 2044
2014 Supervisor 8 223
2014 Non-supervisor 2 2065

Question 17d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic  
(%)
Total responses
2017 Supervisor 0 269
2017 Non-supervisor 0 2043
2014 Supervisor 0 223

Question 17e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic  
(%)
Total responses
2017 Supervisor 6 269
2017 Non-supervisor 6 2044
2014 Non-supervisor 5 2065

Question 17f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic  
(%)
Total responses
2017 Supervisor 7 269
2017 Non-supervisor 10 2044
2014 Supervisor 5 223
2014 Non-supervisor 9 2065

Question 17g. From whom did you experience discrimination on the job? Other

Survey year Demographic  
(%)
Total responses
2017 Supervisor 9 269
2017 Non-supervisor 7 2044
2014 Supervisor 12 223
2014 Non-supervisor 11 2065