2017 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	52	0	0	4	96	4	24
2017	Bachelor's degree	43	48	7	3	0	91	3	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	42	2	0	2	96	2	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	44	7	8	0	86	8	27
2014	Bachelor's degree	50	43	2	6	0	92	6	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	29	2	4	6	88	10	49
2011	Secondary or high school graduation certificate or equivalent or less	43	40	6	11	0	83	11	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	38	9	9	9	72	19	21
2011	University certificate or diploma below the bachelor's level	40	50	0	10	0	90	10	10
2011	Bachelor's degree	33	34	6	13	13	67	27	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	71	5	2	2	90	5	37
2008	Secondary or high school graduation certificate or equivalent or less	50	32	9	5	5	82	9	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	52	4	7	4	85	11	27
2008	Bachelor's degree	58	33	3	6	0	92	6	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	28	6	13	3	78	16	32

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	24	0	0	0	0	100	0	24
2017	Bachelor's degree	79	21	0	0	0	0	100	0	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	20	0	4	0	0	96	4	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	93	7	0	0	0	0	100	0	27
2014	Bachelor's degree	81	15	0	2	0	2	98	2	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	10	0	2	2	0	96	4	49
2011	Secondary or high school graduation certificate or equivalent or less	94	0	6	0	0	0	94	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	28	0	0	0	0	100	0	21
2011	University certificate or diploma below the bachelor's level	60	40	0	0	0	0	100	0	10
2011	Bachelor's degree	77	18	0	4	2	0	94	6	51
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	24	0	0	0	0	100	0	37
2008	Secondary or high school graduation certificate or equivalent or less	86	14	0	0	0	0	100	0	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	19	0	0	0	0	100	0	27
2008	Bachelor's degree	86	8	0	6	0	0	94	6	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	13	0	6	0	0	94	6	32

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	17	0	15	0	0	85	15	24
2017	Bachelor's degree	74	21	2	2	0	0	95	2	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	20	0	2	0	0	98	2	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	25	7	3	4	0	85	7	27
2014	Bachelor's degree	83	9	4	0	4	0	92	4	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	84	8	2	4	2	0	92	6	49
2011	Secondary or high school graduation certificate or equivalent or less	66	29	0	0	0	6	100	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	37	0	0	14	0	86	14	21
2011	University certificate or diploma below the bachelor's level	80	10	0	0	0	10	100	0	10
2011	Bachelor's degree	75	20	4	0	2	0	94	2	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	24	0	0	0	0	100	0	37
2008	Secondary or high school graduation certificate or equivalent or less	77	9	5	5	0	5	90	5	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	22	4	0	0	0	96	0	27
2008	Bachelor's degree	78	11	6	6	0	0	89	6	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	6	6	9	0	0	84	9	32

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	36	4	0	4	92	4	24
2017	Bachelor's degree	50	28	10	7	5	78	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	31	2	4	4	91	7	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	26	4	23	3	70	26	27
2014	Bachelor's degree	42	33	10	16	0	75	16	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	18	16	6	2	76	8	49
2011	Secondary or high school graduation certificate or equivalent or less	39	43	12	0	6	83	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	62	9	10	0	81	10	21
2011	Bachelor's degree	42	35	12	10	2	77	12	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	38	5	5	3	87	8	37

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	55	4	8	0	0	88	8	24
2017	Bachelor's degree	43	34	14	9	0	0	76	9	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	39	9	13	4	0	75	16	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	56	7	4	4	0	86	7	27
2014	Bachelor's degree	53	33	8	2	4	0	86	6	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	26	6	8	2	0	84	10	49
2011	Secondary or high school graduation certificate or equivalent or less	54	34	6	6	0	0	88	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	43	14	9	5	0	71	14	21
2011	University certificate or diploma below the bachelor's level	40	60	0	0	0	0	100	0	10
2011	Bachelor's degree	29	48	12	8	4	0	77	11	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	33	16	5	2	5	76	8	37
2008	Secondary or high school graduation certificate or equivalent or less	32	27	18	14	9	0	59	23	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	44	4	15	4	0	78	19	27
2008	Bachelor's degree	42	19	14	25	0	0	61	25	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34	19	3	6	0	72	9	32

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	65	9	0	0	0	91	0	24
2017	Bachelor's degree	38	39	11	7	5	0	77	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	37	14	4	4	0	79	8	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	52	8	4	4	0	85	7	27
2014	Bachelor's degree	38	36	16	4	6	0	74	10	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	32	8	4	2	0	86	6	49
2011	Secondary or high school graduation certificate or equivalent or less	43	34	17	0	6	0	77	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	43	14	5	5	0	77	9	21
2011	University certificate or diploma below the bachelor's level	50	40	10	0	0	0	90	0	10
2011	Bachelor's degree	45	28	10	12	4	2	74	16	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	26	16	0	0	0	84	0	37
2008	Secondary or high school graduation certificate or equivalent or less	32	45	14	9	0	0	77	9	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	30	15	15	4	0	67	19	27
2008	Bachelor's degree	53	28	8	11	0	0	81	11	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	47	6	0	3	0	91	3	32

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	50	9	0	0	0	91	0	24
2017	Bachelor's degree	51	37	0	9	2	0	88	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	48	10	4	2	0	85	6	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	56	0	7	0	0	93	7	27
2014	Bachelor's degree	47	37	12	4	0	0	84	4	51
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	20	4	12	0	0	84	12	49
2011	Secondary or high school graduation certificate or equivalent or less	48	40	6	0	6	0	89	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	28	10	14	0	0	76	14	21
2011	University certificate or diploma below the bachelor's level	70	30	0	0	0	0	100	0	10
2011	Bachelor's degree	42	31	4	15	6	2	75	21	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	36	0	2	9	0	89	11	37
2008	Secondary or high school graduation certificate or equivalent or less	32	45	14	5	5	0	77	9	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	44	7	4	7	0	81	11	27
2008	Bachelor's degree	61	28	8	3	0	0	89	3	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	31	3	6	3	0	88	9	32

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	46	9	0	4	0	0	87	4	24
2017	Bachelor's degree	43	43	5	7	0	0	2	88	7	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	36	11	2	4	0	0	84	6	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	44	8	0	7	4	0	85	8	27
2014	Bachelor's degree	52	32	6	8	2	0	0	84	10	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	26	8	10	2	0	0	80	12	49

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	22	18	0	0	0	4	81	0	24
2017	Bachelor's degree	51	32	4	7	0	0	5	88	8	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	41	12	0	4	0	2	83	4	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	41	11	0	0	0	3	89	0	27
2014	Bachelor's degree	51	37	2	6	2	0	2	90	8	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	30	6	4	4	0	0	86	8	49
2011	Secondary or high school graduation certificate or equivalent or less	71	6	11	6	0	6	0	82	7	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	33	14	0	5	0	0	81	5	21
2011	University certificate or diploma below the bachelor's level	40	40	10	0	0	0	10	89	0	10
2011	Bachelor's degree	36	40	14	2	4	2	2	80	6	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	35	5	2	11	0	0	81	14	37

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	35	17	0	4	0	11	76	5	24
2017	Bachelor's degree	31	27	12	2	12	5	11	69	17	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	29	11	4	14	0	15	67	20	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	22	7	8	4	4	11	78	13	27
2014	Bachelor's degree	36	15	10	6	8	4	21	69	18	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	16	12	8	8	6	21	62	21	49
2011	Secondary or high school graduation certificate or equivalent or less	77	11	12	0	0	0	0	88	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	38	0	5	0	5	9	95	5	21
2011	University certificate or diploma below the bachelor's level	60	0	10	10	10	0	10	67	22	10
2011	Bachelor's degree	44	23	8	10	6	0	10	75	17	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	20	9	7	9	5	23	66	22	37
2008	Secondary or high school graduation certificate or equivalent or less	55	5	5	5	0	14	18	87	7	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	15	7	4	0	4	7	88	4	27
2008	Bachelor's degree	36	19	6	8	8	3	19	71	21	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	28	0	13	3	3	13	81	19	32

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	57	17	0	0	0	83	0	24
2017	Bachelor's degree	40	44	7	9	0	0	83	9	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	55	8	2	4	0	87	6	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	41	22	7	0	0	70	7	27
2014	Bachelor's degree	23	57	10	8	2	0	80	10	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	43	10	2	4	0	84	6	49
2011	Secondary or high school graduation certificate or equivalent or less	37	34	17	6	6	0	71	12	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	48	24	0	5	0	71	5	21
2011	University certificate or diploma below the bachelor's level	50	50	0	0	0	0	100	0	10
2011	Bachelor's degree	37	34	16	6	6	2	72	12	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	33	10	5	0	0	85	5	37
2008	Secondary or high school graduation certificate or equivalent or less	41	32	9	18	0	0	73	18	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	44	15	22	0	0	63	22	27
2008	Bachelor's degree	53	22	19	3	3	0	75	6	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	34	13	3	9	0	75	13	32

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	40	9	11	0	0	80	11	24
2017	Bachelor's degree	39	26	16	14	5	0	65	19	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	37	11	10	10	0	70	19	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	37	15	4	4	0	78	7	27
2014	Bachelor's degree	31	36	25	4	4	0	67	8	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	30	10	10	2	2	78	12	49
2011	Secondary or high school graduation certificate or equivalent or less	42	18	22	6	6	6	64	12	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	43	10	5	14	0	71	19	21
2011	University certificate or diploma below the bachelor's level	50	20	30	0	0	0	70	0	10
2011	Bachelor's degree	21	45	17	11	6	0	66	17	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	38	5	5	14	0	76	19	37

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	54	13	4	0	83	4	24
2017	Bachelor's degree	49	25	7	17	2	74	19	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	49	13	4	0	82	4	45

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	50	21	0	0	0	79	0	24
2017	Bachelor's degree	51	37	7	5	0	0	88	5	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	39	6	8	2	0	84	10	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	41	25	0	0	0	75	0	27
2014	Bachelor's degree	52	38	4	4	2	0	90	6	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	29	4	2	0	2	94	2	49
2011	Secondary or high school graduation certificate or equivalent or less	48	47	6	0	0	0	94	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	48	14	9	0	5	75	10	21
2011	University certificate or diploma below the bachelor's level	50	40	10	0	0	0	90	0	10
2011	Bachelor's degree	48	34	12	2	4	0	83	6	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	33	0	0	2	0	98	2	37
2008	Secondary or high school graduation certificate or equivalent or less	32	50	0	14	5	0	82	18	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	41	11	7	4	0	78	11	27
2008	Bachelor's degree	67	14	17	3	0	0	81	3	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	25	9	9	3	0	78	13	32

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	43	11	13	0	76	13	24
2017	Bachelor's degree	39	28	16	10	7	67	17	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	48	10	6	8	76	13	45

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	38	17	0	0	83	0	24
2017	Bachelor's degree	58	32	10	0	0	90	0	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	50	12	0	4	84	4	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	38	14	0	0	86	0	27
2014	Bachelor's degree	48	40	12	0	0	88	0	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	33	4	2	0	94	2	49
2011	Secondary or high school graduation certificate or equivalent or less	66	28	0	6	0	94	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	29	0	0	71	0	21
2011	Bachelor's degree	58	25	10	4	4	83	8	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	31	7	0	0	93	0	37

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	30	26	11	0	0	63	11	24
2017	Bachelor's degree	41	31	17	12	0	0	72	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	52	10	6	2	0	82	8	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	44	19	8	3	0	70	11	27
2014	Bachelor's degree	33	40	14	10	2	2	74	12	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	48	2	2	2	0	94	4	49
2011	Secondary or high school graduation certificate or equivalent or less	48	29	24	0	0	0	76	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	43	24	0	9	0	66	9	21
2011	Bachelor's degree	37	42	12	2	8	0	79	9	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	35	15	3	0	0	83	3	37

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	47	14	0	4	0	83	4	24
2017	Bachelor's degree	44	30	16	5	5	0	74	10	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	46	8	10	4	0	79	13	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	51	15	4	0	0	81	4	27
2014	Bachelor's degree	38	32	18	8	2	2	72	10	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	44	0	6	0	0	94	6	49

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	39	25	4	0	0	0	71	4	24
2017	Bachelor's degree	41	44	7	8	0	0	0	85	8	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	50	10	4	4	0	2	82	8	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	37	15	8	0	0	3	77	8	27
2014	Bachelor's degree	50	28	14	6	0	2	0	80	6	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	39	8	2	2	0	0	88	4	49
2011	Secondary or high school graduation certificate or equivalent or less	60	28	6	6	0	0	0	88	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	38	19	5	0	0	0	76	5	21
2011	Bachelor's degree	35	42	12	4	8	0	0	77	11	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	52	13	2	0	0	0	85	2	37

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	57	9	0	0	0	0	91	0	24
2017	Bachelor's degree	46	30	12	12	0	0	0	76	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	40	14	2	4	0	0	80	6	44
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	34	23	0	4	0	0	74	4	27
2014	Bachelor's degree	34	42	20	4	0	0	0	76	4	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	48	0	8	0	0	0	92	8	49
2011	Secondary or high school graduation certificate or equivalent or less	49	45	6	0	0	0	0	94	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	38	14	5	5	0	0	76	9	21
2011	University certificate or diploma below the bachelor's level	50	40	10	0	0	0	0	90	0	10
2011	Bachelor's degree	42	32	12	6	6	0	2	76	12	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	37	10	2	0	0	0	88	2	37
2008	Secondary or high school graduation certificate or equivalent or less	41	36	14	9	0	0	0	77	9	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	37	4	11	0	4	0	85	12	27
2008	Bachelor's degree	50	36	8	3	3	0	0	86	6	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	47	6	3	3	0	0	88	6	32

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	32	19	4	0	0	0	78	4	24
2017	Bachelor's degree	24	48	14	9	4	0	0	72	14	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	33	23	6	4	0	0	67	10	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	40	11	4	4	0	0	81	8	27
2014	Bachelor's degree	40	41	12	2	4	2	0	82	6	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	38	16	8	6	0	5	69	15	49
2011	Secondary or high school graduation certificate or equivalent or less	48	29	17	0	6	0	0	77	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	37	14	0	0	0	0	86	0	21
2011	University certificate or diploma below the bachelor's level	20	30	10	20	20	0	0	50	40	10
2011	Bachelor's degree	38	27	18	12	6	0	0	65	17	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	17	15	25	5	0	0	55	30	37
2008	Secondary or high school graduation certificate or equivalent or less	23	36	0	23	14	0	5	62	38	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	37	19	15	0	0	0	67	15	27
2008	Bachelor's degree	19	28	36	8	8	0	0	47	17	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	29	23	23	13	0	0	42	35	31

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	22	41	22	11	0	0	33	26	24
2017	Bachelor's degree	5	24	28	38	5	0	0	43	29	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	18	33	36	10	0	2	46	20	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	3	22	33	34	8	0	0	42	25	27
2014	Bachelor's degree	4	17	37	23	12	4	4	37	23	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	10	41	33	12	2	0	46	12	49
2011	Secondary or high school graduation certificate or equivalent or less	0	34	46	6	9	0	6	15	36	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	28	29	29	5	0	5	35	34	21
2011	University certificate or diploma below the bachelor's level	0	40	30	30	0	0	0	30	40	10
2011	Bachelor's degree	6	28	38	16	8	2	2	25	35	50
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	20	39	29	10	0	3	39	20	37
2008	Secondary or high school graduation certificate or equivalent or less	9	36	36	9	9	0	0	18	45	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	37	37	19	0	0	4	19	42	27
2008	Bachelor's degree	17	25	33	22	0	0	3	23	43	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	38	31	19	3	0	0	22	47	32

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	15	24	26	23	4	0	51	23	24
2017	Bachelor's degree	7	23	31	17	19	2	0	37	31	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	20	36	18	12	0	2	31	33	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	14	23	33	22	4	4	60	16	27
2014	Bachelor's degree	6	10	25	33	15	6	6	54	18	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	6	22	39	29	2	0	70	8	49
2011	Secondary or high school graduation certificate or equivalent or less	17	17	51	0	9	6	0	9	36	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	28	33	10	10	5	5	22	41	21
2011	University certificate or diploma below the bachelor's level	0	10	60	30	0	0	0	30	10	10
2011	Bachelor's degree	8	21	29	12	22	6	2	37	32	51
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	23	32	20	22	0	3	43	24	37
2008	Secondary or high school graduation certificate or equivalent or less	27	27	14	23	9	0	0	32	55	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	37	22	15	0	15	4	18	55	27
2008	Bachelor's degree	25	17	22	22	11	3	0	34	43	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	16	25	19	9	3	0	29	45	32

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	20	43	19	11	4	0	32	24	24
2017	Bachelor's degree	24	22	19	19	16	0	0	35	46	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	18	26	27	12	0	2	39	34	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	11	30	29	11	0	7	44	24	27
2014	Bachelor's degree	10	29	17	21	19	4	0	41	41	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	17	35	25	8	2	0	34	30	49
2011	Secondary or high school graduation certificate or equivalent or less	6	11	46	17	14	0	6	33	18	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	33	15	23	19	0	5	45	39	21
2011	University certificate or diploma below the bachelor's level	0	0	60	30	10	0	0	40	0	10
2011	Bachelor's degree	6	26	28	22	17	0	2	39	32	50
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	23	27	15	30	0	3	46	27	37
2008	Secondary or high school graduation certificate or equivalent or less	23	27	14	9	18	0	9	30	55	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	33	33	11	4	4	7	17	46	27
2008	Bachelor's degree	22	25	28	19	6	0	0	25	47	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	31	19	22	6	0	0	28	53	32

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	0	40	45	11	0	4	58	0	24
2017	Bachelor's degree	5	14	39	28	14	0	0	42	18	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	15	31	29	17	0	2	46	23	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	0	37	44	11	0	0	55	8	27
2014	Bachelor's degree	0	26	28	29	14	2	2	45	27	51
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	8	41	33	14	0	0	47	12	49
2011	Secondary or high school graduation certificate or equivalent or less	0	23	49	22	0	0	6	24	24	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	19	28	24	19	0	5	46	25	21
2011	University certificate or diploma below the bachelor's level	0	20	40	30	10	0	0	40	20	10
2011	Bachelor's degree	2	14	41	36	6	0	2	43	16	51
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	17	41	15	25	0	3	40	18	37
2008	Secondary or high school graduation certificate or equivalent or less	14	9	64	5	9	0	0	14	23	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	19	41	33	0	4	4	36	20	27
2008	Bachelor's degree	11	25	31	25	8	0	0	33	36	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	22	38	22	3	0	0	25	38	32

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	4	28	34	11	4	7	51	17	24
2017	Bachelor's degree	19	16	24	25	14	0	2	40	36	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	19	24	16	19	2	4	37	38	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	29	27	22	11	4	4	36	35	27
2014	Bachelor's degree	4	20	29	21	21	2	4	44	25	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	14	37	21	12	2	6	36	24	49
2011	Secondary or high school graduation certificate or equivalent or less	11	35	34	6	9	0	6	15	49	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	38	19	5	14	0	10	21	58	21
2011	University certificate or diploma below the bachelor's level	20	10	50	10	10	0	0	20	30	10
2011	Bachelor's degree	8	34	25	16	14	2	2	31	43	51
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	36	33	16	10	0	0	26	41	37
2008	Secondary or high school graduation certificate or equivalent or less	9	27	36	18	9	0	0	27	36	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	33	37	11	4	0	7	16	44	27
2008	Bachelor's degree	14	22	36	14	6	3	6	21	39	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	28	22	22	9	0	3	32	45	32

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	27	13	14	8	0	11	25	60	24
2017	Bachelor's degree	8	40	22	9	17	5	0	27	50	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	27	42	2	12	0	2	14	43	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	22	26	23	15	4	3	41	32	27
2014	Bachelor's degree	10	16	34	19	12	4	6	34	28	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	12	36	26	14	6	4	44	16	48
2011	Secondary or high school graduation certificate or equivalent or less	34	29	23	6	9	0	0	14	63	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	29	19	19	5	0	5	25	55	21
2011	University certificate or diploma below the bachelor's level	0	40	40	0	20	0	0	20	40	10
2011	Bachelor's degree	17	24	25	22	8	2	2	31	43	51
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	17	22	23	15	0	0	38	39	37
2008	Secondary or high school graduation certificate or equivalent or less	33	33	19	5	10	0	0	14	67	21
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	41	22	7	0	7	4	8	67	27
2008	Bachelor's degree	28	31	33	6	0	3	0	6	60	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	22	22	19	3	3	0	23	55	32

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	11	48	20	11	0	4	32	19	24
2017	Bachelor's degree	19	12	33	25	12	0	0	36	31	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	23	38	7	15	0	2	23	39	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	11	41	15	19	4	3	36	20	27
2014	Bachelor's degree	8	20	34	23	13	2	0	37	28	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	26	28	11	6	4	44	28	48

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	25	0	0	0	0	100	0	24
2017	Bachelor's degree	93	5	2	0	0	0	98	0	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	12	0	0	0	0	100	0	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	18	3	0	0	4	97	0	27
2014	Bachelor's degree	87	11	0	2	0	0	98	2	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	92	4	0	4	0	0	96	4	49
2011	Secondary or high school graduation certificate or equivalent or less	76	12	6	6	0	0	89	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	14	9	0	5	0	86	5	21
2011	Bachelor's degree	94	2	2	2	0	0	96	2	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	90	8	0	2	0	0	98	2	37
2008	Secondary or high school graduation certificate or equivalent or less	86	5	0	9	0	0	91	9	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	93	7	0	0	0	0	100	0	27
2008	Bachelor's degree	89	6	3	0	0	3	97	0	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	22	0	0	0	0	100	0	32

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	38	9	4	4	0	7	81	8	24
2017	Bachelor's degree	31	31	21	7	5	5	0	65	13	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	43	16	2	10	2	9	69	13	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	41	11	15	0	0	3	73	16	27
2014	Bachelor's degree	28	25	19	6	8	6	8	62	16	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	24	10	16	4	4	4	67	22	49

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	38	17	0	0	83	0	24
2017	Bachelor's degree	51	30	5	10	5	81	14	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	24	15	4	4	77	8	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	21	11	19	0	70	19	27
2014	Bachelor's degree	53	25	12	8	2	78	10	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	22	14	8	4	74	12	49

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	40	13	0	4	0	4	82	4	24
2017	Bachelor's degree	46	30	19	5	0	0	0	76	5	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	29	11	12	0	0	0	78	12	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	48	8	11	0	4	3	80	12	27
2014	Bachelor's degree	40	40	8	8	2	2	0	82	10	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	40	10	6	2	0	0	82	8	49
2011	Secondary or high school graduation certificate or equivalent or less	42	17	29	6	0	6	0	63	7	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	29	9	24	9	0	0	57	33	21
2011	University certificate or diploma below the bachelor's level	30	40	20	0	10	0	0	70	10	10
2011	Bachelor's degree	39	42	2	12	4	2	0	82	16	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	39	5	10	0	0	3	85	10	37
2008	Secondary or high school graduation certificate or equivalent or less	32	32	18	5	5	9	0	70	10	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	37	15	7	4	4	0	73	12	27
2008	Bachelor's degree	25	50	11	11	3	0	0	75	14	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34	9	16	3	0	0	72	19	32

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	19	13	8	0	11	4	76	9	24
2017	Bachelor's degree	30	28	17	5	5	17	0	69	11	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	23	17	10	4	4	0	69	14	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	15	11	4	0	7	68	16	27
2014	Bachelor's degree	36	25	20	10	2	8	0	66	13	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	25	16	4	2	4	2	76	6	49
2011	Secondary or high school graduation certificate or equivalent or less	48	17	17	6	12	0	0	65	17	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	15	19	14	14	0	0	53	28	21
2011	University certificate or diploma below the bachelor's level	20	30	30	10	10	0	0	50	20	10
2011	Bachelor's degree	46	31	6	6	6	6	0	82	12	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	35	7	14	2	10	0	74	18	37
2008	Secondary or high school graduation certificate or equivalent or less	27	32	5	18	5	14	0	68	26	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	26	11	15	4	4	4	68	20	27
2008	Bachelor's degree	31	28	17	14	8	3	0	60	23	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	25	6	9	13	3	6	69	24	32

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	22	22	8	4	22	0	56	15	24
2017	Bachelor's degree	12	36	17	14	5	14	3	57	23	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	28	16	18	6	4	10	53	28	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	26	14	23	0	11	11	53	29	27
2014	Bachelor's degree	17	21	15	20	4	15	7	49	31	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	16	22	18	8	8	4	46	30	49

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	23	21	0	0	0	79	0	24
2017	Bachelor's degree	36	54	5	5	0	0	91	5	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	27	15	2	4	0	79	6	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	51	11	11	0	0	77	11	27
2014	Bachelor's degree	42	46	8	0	4	0	88	4	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	32	4	6	4	2	86	10	49

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	32	9	0	0	0	0	91	0	24
2017	Bachelor's degree	36	31	16	14	2	0	0	67	17	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	6	12	4	0	0	79	15	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	37	0	0	4	0	3	96	4	27
2014	Bachelor's degree	40	36	7	8	6	2	0	78	14	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	24	6	8	6	0	2	80	14	49
2011	Secondary or high school graduation certificate or equivalent or less	54	23	23	0	0	0	0	77	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	38	14	14	0	0	0	71	14	21
2011	University certificate or diploma below the bachelor's level	50	40	10	0	0	0	0	90	0	10
2011	Bachelor's degree	40	31	17	11	0	0	0	71	11	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	29	10	10	0	0	0	80	10	37
2008	Secondary or high school graduation certificate or equivalent or less	23	45	14	9	5	0	5	71	14	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	37	7	19	0	4	0	73	19	27
2008	Bachelor's degree	36	25	6	22	8	3	0	63	31	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	31	16	16	13	0	0	56	28	32

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	20	13	0	0	0	0	87	0	24
2017	Bachelor's degree	41	31	16	10	2	0	0	72	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	48	2	10	4	0	0	85	13	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	44	4	0	4	0	0	93	4	27
2014	Bachelor's degree	40	29	14	4	4	10	0	76	9	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	22	14	4	2	4	2	79	6	49
2011	Secondary or high school graduation certificate or equivalent or less	53	29	11	6	0	0	0	83	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	29	19	19	0	0	0	62	19	21
2011	University certificate or diploma below the bachelor's level	60	30	10	0	0	0	0	90	0	10
2011	Bachelor's degree	55	23	10	6	4	2	0	80	10	51
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	26	15	2	0	2	0	82	2	37
2008	Secondary or high school graduation certificate or equivalent or less	32	41	9	9	5	5	0	76	14	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	30	19	15	0	7	0	64	16	27
2008	Bachelor's degree	53	19	11	11	6	0	0	72	17	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	31	6	13	16	0	0	66	28	32

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	20	9	0	0	0	0	91	0	24
2017	Bachelor's degree	34	37	14	7	7	0	0	72	14	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	27	14	8	2	0	0	76	9	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	42	4	0	4	0	0	93	4	27
2014	Bachelor's degree	48	29	4	8	8	4	0	80	16	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	32	10	6	2	2	2	82	8	49
2011	Secondary or high school graduation certificate or equivalent or less	48	29	11	12	0	0	0	77	12	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	43	14	14	0	0	0	72	14	21
2011	University certificate or diploma below the bachelor's level	50	50	0	0	0	0	0	100	0	10
2011	Bachelor's degree	45	33	13	8	2	0	0	77	9	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	44	2	7	0	0	0	90	7	37
2008	Secondary or high school graduation certificate or equivalent or less	36	27	23	14	0	0	0	64	14	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	26	15	11	0	4	0	73	12	27
2008	Bachelor's degree	42	28	6	17	8	0	0	69	25	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	34	6	16	13	0	0	66	28	32

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	87	4	9	0	0	0	0	91	0	24
2017	Bachelor's degree	93	5	3	0	0	0	0	97	0	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	18	2	0	2	0	0	96	2	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	89	11	0	0	0	0	0	100	0	27
2014	Bachelor's degree	84	10	2	0	2	2	0	96	2	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	6	2	2	0	0	4	96	2	49
2011	Secondary or high school graduation certificate or equivalent or less	83	11	0	6	0	0	0	94	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	19	0	5	0	0	0	95	5	21
2011	University certificate or diploma below the bachelor's level	90	10	0	0	0	0	0	100	0	10
2011	Bachelor's degree	92	6	2	0	0	0	0	98	0	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	92	3	0	5	0	0	0	95	5	37
2008	Secondary or high school graduation certificate or equivalent or less	91	0	5	5	0	0	0	91	5	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	96	0	4	0	0	0	0	96	0	27
2008	Bachelor's degree	89	8	0	3	0	0	0	97	3	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	91	9	0	0	0	0	0	100	0	32

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	16	9	0	0	0	8	90	0	24
2017	Bachelor's degree	65	23	9	2	0	0	0	88	2	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	33	6	4	0	0	2	90	4	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	26	11	7	0	0	3	81	8	27
2014	Bachelor's degree	65	17	10	0	4	4	0	86	4	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	16	2	6	2	0	4	90	8	49
2011	Secondary or high school graduation certificate or equivalent or less	48	17	6	6	0	11	12	85	7	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	28	5	0	5	0	0	91	5	21
2011	Bachelor's degree	60	23	4	8	4	0	2	84	12	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	26	3	5	9	0	7	82	15	37

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	27	13	0	0	87	0	24
2017	Bachelor's degree	53	28	12	0	7	81	7	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	31	4	7	4	85	11	45

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	23	17	0	0	0	83	0	24
2017	Bachelor's degree	51	26	12	5	5	2	78	10	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	34	4	6	6	0	85	11	45

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	23	13	0	0	0	0	87	0	24
2017	Bachelor's degree	53	21	9	9	7	0	0	74	17	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	34	10	8	4	0	0	79	11	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	37	0	0	4	0	0	96	4	27
2014	Bachelor's degree	42	33	10	10	4	2	0	76	14	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	18	10	6	4	2	2	80	10	49

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	33	67	0	0	0	0	0	100	0	11
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	24	6	12	6	0	16	72	21	15
2014	Bachelor's degree	41	30	5	5	5	5	10	83	11	20
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	34	0	17	0	0	4	83	17	22

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	18	25	7	4	4	0	62	11	24
2017	Bachelor's degree	35	35	14	12	0	5	0	73	13	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	34	21	7	2	0	0	69	9	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	52	22	4	4	0	0	70	7	27
2014	Bachelor's degree	25	45	8	10	8	5	0	74	18	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	26	14	6	0	2	0	80	6	49
2011	Secondary or high school graduation certificate or equivalent or less	11	32	29	17	6	6	0	45	24	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	19	34	9	10	5	0	45	20	21
2011	University certificate or diploma below the bachelor's level	10	50	20	10	0	0	10	67	11	10
2011	Bachelor's degree	33	44	10	4	8	2	0	78	12	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	65	10	2	0	4	0	87	3	37

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	19	40	4	4	0	0	53	7	24
2017	Bachelor's degree	25	35	26	12	2	0	0	60	14	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	27	22	13	4	0	0	61	17	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	51	23	4	4	0	0	70	8	27
2014	Bachelor's degree	29	41	13	8	10	0	0	70	17	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	28	10	6	2	0	0	82	8	49
2011	Secondary or high school graduation certificate or equivalent or less	9	34	29	22	6	0	0	43	29	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	5	38	9	5	0	0	48	14	21
2011	University certificate or diploma below the bachelor's level	10	70	10	0	10	0	0	80	10	10
2011	Bachelor's degree	31	41	13	8	8	0	0	71	15	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	46	7	12	0	4	0	80	13	37
2008	Secondary or high school graduation certificate or equivalent or less	18	45	18	9	9	0	0	64	18	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	30	15	11	4	4	0	69	15	27
2008	Bachelor's degree	28	33	17	11	8	0	3	63	20	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	28	16	16	13	3	6	52	31	32

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	37	29	8	4	0	0	60	11	24
2017	Bachelor's degree	20	25	24	20	5	7	0	48	26	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	25	25	19	6	0	0	50	25	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	37	26	14	4	4	0	54	19	27
2014	Bachelor's degree	27	29	23	12	4	6	0	59	17	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38	21	8	0	0	2	70	8	49
2011	Secondary or high school graduation certificate or equivalent or less	21	18	36	18	0	6	0	42	20	16
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	34	43	9	0	0	0	48	9	21
2011	University certificate or diploma below the bachelor's level	0	60	30	0	10	0	0	60	10	10
2011	Bachelor's degree	15	39	19	16	9	0	2	55	25	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	57	16	7	2	0	0	74	10	37
2008	Secondary or high school graduation certificate or equivalent or less	5	36	23	23	5	9	0	45	30	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	30	26	15	7	4	0	50	23	27
2008	Bachelor's degree	14	34	20	14	11	3	3	52	27	35
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	31	9	22	16	6	6	46	43	32

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	28	4	4	0	0	64	8	24
2017	Bachelor's degree	22	35	22	17	0	5	0	59	18	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	34	24	12	4	0	0	61	15	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	49	15	11	4	4	0	70	15	27
2014	Bachelor's degree	29	43	15	2	6	6	0	76	8	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	39	8	4	2	0	0	86	6	49
2011	Secondary or high school graduation certificate or equivalent or less	15	42	12	18	12	0	0	57	30	16
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	34	29	14	0	0	0	57	14	21
2011	University certificate or diploma below the bachelor's level	10	60	30	0	0	0	0	70	0	10
2011	Bachelor's degree	33	29	15	6	8	10	0	69	15	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	47	7	11	2	0	0	79	13	37
2008	Secondary or high school graduation certificate or equivalent or less	18	23	23	5	9	23	0	53	18	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	37	26	0	0	7	0	72	0	27
2008	Bachelor's degree	36	31	6	17	6	6	0	71	24	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	34	13	3	9	3	6	72	14	32

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	30	32	4	4	0	60	7	24
2017	Bachelor's degree	28	48	7	7	7	2	78	14	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	23	26	19	4	0	51	23	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	30	26	7	4	3	62	11	27
2014	Bachelor's degree	23	42	17	12	4	2	67	16	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	41	14	10	0	0	76	10	49
2011	Secondary or high school graduation certificate or equivalent or less	15	48	24	7	0	6	67	7	16
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	34	19	19	9	0	53	28	21
2011	University certificate or diploma below the bachelor's level	10	50	30	10	0	0	60	10	10
2011	Bachelor's degree	13	47	17	13	8	2	61	21	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	51	15	10	2	2	72	12	37
2008	Secondary or high school graduation certificate or equivalent or less	18	45	9	23	0	5	67	24	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	44	22	7	7	0	63	15	27
2008	Bachelor's degree	17	39	17	19	8	0	56	28	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	38	19	22	13	0	47	34	32

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	50	20	0	0	0	0	80	0	24
2017	Bachelor's degree	39	38	12	7	2	2	0	78	10	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	39	18	10	2	0	0	70	12	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	48	8	4	4	7	0	84	8	27
2014	Bachelor's degree	47	37	8	6	0	2	0	86	6	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	32	8	4	0	0	0	88	4	49
2011	Secondary or high school graduation certificate or equivalent or less	37	46	17	0	0	0	0	83	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	48	9	5	5	0	0	81	9	21
2011	University certificate or diploma below the bachelor's level	30	60	0	0	0	0	10	100	0	10
2011	Bachelor's degree	27	45	13	11	2	2	0	73	14	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	41	6	2	0	0	0	92	2	37

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	50	21	0	0	0	0	79	0	24
2017	Bachelor's degree	36	53	7	0	0	5	0	93	0	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	54	6	0	2	0	0	92	2	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	48	8	0	0	4	0	92	0	27
2014	Bachelor's degree	42	42	8	2	2	4	0	88	4	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	36	6	6	0	0	0	88	6	49
2011	Secondary or high school graduation certificate or equivalent or less	43	23	11	6	6	11	0	74	13	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	39	14	5	0	5	0	80	5	21
2011	University certificate or diploma below the bachelor's level	30	50	10	0	0	0	10	89	0	10
2011	Bachelor's degree	41	40	8	6	2	4	0	84	8	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	45	7	5	0	0	0	88	5	37

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	38	21	0	4	0	0	75	4	24
2017	Bachelor's degree	40	36	7	12	0	5	0	80	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	34	18	10	2	0	2	70	12	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	68	7	0	0	3	0	93	0	27
2014	Bachelor's degree	44	27	17	6	6	0	0	71	12	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	28	8	10	6	0	0	76	16	49
2011	Secondary or high school graduation certificate or equivalent or less	25	28	17	17	0	12	0	61	19	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	43	14	10	0	0	0	76	10	21
2011	University certificate or diploma below the bachelor's level	20	60	10	0	0	0	10	89	0	10
2011	Bachelor's degree	38	33	17	2	8	2	0	73	10	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	43	5	5	0	8	0	89	6	37
2008	Secondary or high school graduation certificate or equivalent or less	36	23	5	14	9	14	0	68	26	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	30	4	15	0	7	0	80	16	27
2008	Bachelor's degree	28	33	14	11	8	3	3	65	21	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	3	28	9	3	0	58	39	32

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	31	32	0	4	0	0	64	4	24
2017	Bachelor's degree	38	34	5	15	0	8	0	79	16	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	21	6	0	2	2	72	6	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	56	7	0	0	7	3	92	0	27
2014	Bachelor's degree	42	29	19	2	4	4	0	74	6	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	33	15	6	0	0	0	79	6	49
2011	Secondary or high school graduation certificate or equivalent or less	14	34	22	6	6	17	0	59	14	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	23	39	9	9	5	0	39	20	21
2011	University certificate or diploma below the bachelor's level	50	20	10	0	0	10	10	88	0	10
2011	Bachelor's degree	32	45	10	4	8	2	0	79	12	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	37	12	12	4	6	0	70	17	37

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	25	23	0	7	11	12	61	10	24
2017	Bachelor's degree	19	32	7	14	7	15	7	64	27	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	18	27	19	6	6	8	40	29	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	52	15	7	8	15	0	65	17	27
2014	Bachelor's degree	21	25	2	15	14	15	8	60	37	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	30	14	16	2	8	6	63	21	49
2011	Secondary or high school graduation certificate or equivalent or less	20	6	17	17	23	17	0	31	48	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	24	29	9	19	5	9	34	33	21
2011	University certificate or diploma below the bachelor's level	20	40	20	0	10	10	0	67	11	10
2011	Bachelor's degree	25	31	9	6	9	15	4	70	19	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	31	10	7	7	18	7	66	20	37

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	28	4	0	0	4	96	0	24
2017	Bachelor's degree	84	14	0	2	0	0	98	2	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	22	4	2	2	0	92	4	44
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	75	15	0	4	4	3	92	8	27
2014	Bachelor's degree	75	19	4	2	0	0	94	2	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	12	4	4	0	0	92	4	49

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	21	0	0	0	0	4	100	0	24
2017	Bachelor's degree	81	12	2	0	0	5	0	98	0	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	25	0	2	0	2	2	98	2	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	19	0	0	0	0	3	100	0	27
2014	Bachelor's degree	79	19	2	0	0	0	0	98	0	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	12	2	2	0	2	6	96	2	49
2011	Secondary or high school graduation certificate or equivalent or less	88	6	6	0	0	0	0	94	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	33	0	0	0	0	0	100	0	21
2011	University certificate or diploma below the bachelor's level	70	30	0	0	0	0	0	100	0	10
2011	Bachelor's degree	80	16	0	2	2	0	0	96	4	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	19	0	0	0	5	3	100	0	37
2008	Secondary or high school graduation certificate or equivalent or less	68	18	0	9	0	5	0	90	10	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	15	0	0	0	0	0	100	0	27
2008	Bachelor's degree	81	11	3	3	3	0	0	92	6	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	91	9	0	0	0	0	0	100	0	32

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	18	4	4	4	0	74	8	24
2017	Bachelor's degree	35	21	12	26	7	0	0	56	33	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	33	24	10	4	0	0	63	14	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	34	10	4	4	0	3	82	8	27
2014	Bachelor's degree	31	44	12	2	6	6	0	79	8	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	26	8	12	2	2	2	77	15	49
2011	Secondary or high school graduation certificate or equivalent or less	31	29	22	6	0	12	0	68	7	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	49	5	5	14	0	0	77	19	21
2011	University certificate or diploma below the bachelor's level	40	40	0	10	0	10	0	89	11	10
2011	Bachelor's degree	27	32	10	18	12	2	0	60	30	51
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	43	19	5	2	2	0	73	7	37
2008	Secondary or high school graduation certificate or equivalent or less	18	41	14	14	5	9	0	65	20	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	41	15	15	4	4	0	65	19	27
2008	Bachelor's degree	25	36	11	14	11	0	3	63	26	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	50	16	9	3	0	0	72	13	32

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	22	21	8	15	0	4	54	24	24
2017	Bachelor's degree	15	29	19	21	12	2	2	46	34	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	24	11	27	16	0	2	46	43	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	22	11	29	14	8	0	40	47	27
2014	Bachelor's degree	25	21	17	9	17	2	8	51	30	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	12	16	28	18	0	4	36	47	49
2011	Secondary or high school graduation certificate or equivalent or less	17	11	26	17	17	6	6	32	39	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	38	19	10	24	0	5	45	35	21
2011	University certificate or diploma below the bachelor's level	0	60	10	10	10	0	10	67	22	10
2011	Bachelor's degree	15	17	17	25	12	2	12	38	42	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	17	12	21	30	0	3	35	52	37
2008	Secondary or high school graduation certificate or equivalent or less	14	32	9	18	14	9	5	53	37	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	26	30	19	11	0	4	38	31	27
2008	Bachelor's degree	17	25	22	22	11	3	0	43	34	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	23	23	16	13	6	3	43	32	31

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	29	25	11	0	0	64	11	24
2017	Bachelor's degree	32	34	17	7	5	5	69	13	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	37	14	12	2	5	71	14	45

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	26	21	4	0	0	0	75	4	24
2017	Bachelor's degree	49	31	12	2	0	5	0	85	2	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	35	13	7	0	4	2	79	8	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	23	15	4	0	8	3	79	4	27
2014	Bachelor's degree	46	33	14	6	0	2	0	80	6	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	42	8	4	4	0	0	84	8	49

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	23	13	0	0	0	0	87	0	24
2017	Bachelor's degree	45	36	7	11	0	0	0	81	11	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	48	10	2	0	2	0	88	2	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	41	15	0	0	4	0	84	0	27
2014	Bachelor's degree	44	42	12	2	0	0	0	86	2	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	32	10	4	2	2	0	84	6	49
2011	Secondary or high school graduation certificate or equivalent or less	27	55	18	0	0	0	0	82	0	16
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	25	24	5	5	0	0	67	9	21
2011	University certificate or diploma below the bachelor's level	40	50	0	0	0	0	10	100	0	10
2011	Bachelor's degree	38	45	11	2	4	0	0	83	6	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	52	7	5	0	0	0	88	5	37

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	28	9	0	4	0	87	4	24
2017	Bachelor's degree	44	42	9	5	0	0	86	5	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	45	2	6	4	0	89	9	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	41	4	0	0	0	96	0	27
2014	Bachelor's degree	53	35	6	6	0	0	88	6	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	26	4	6	0	0	90	6	49
2011	Secondary or high school graduation certificate or equivalent or less	51	42	0	7	0	0	93	7	16
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	39	14	5	0	5	80	5	21
2011	University certificate or diploma below the bachelor's level	50	50	0	0	0	0	100	0	10
2011	Bachelor's degree	52	33	4	4	8	0	85	11	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	35	8	2	0	0	90	2	37
2008	Secondary or high school graduation certificate or equivalent or less	45	32	9	14	0	0	77	14	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	44	7	4	0	0	89	4	27
2008	Bachelor's degree	47	25	3	17	8	0	72	25	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	31	9	16	6	0	69	22	32

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	16	24	0	4	0	72	4	24
2017	Bachelor's degree	44	33	14	5	5	0	76	9	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	33	14	8	6	0	73	13	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	41	11	0	4	0	86	4	27
2014	Bachelor's degree	40	30	17	6	4	4	72	10	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	28	8	6	4	0	82	10	49
2011	Secondary or high school graduation certificate or equivalent or less	32	29	28	12	0	0	60	12	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	5	34	5	14	5	45	20	21
2011	University certificate or diploma below the bachelor's level	30	70	0	0	0	0	100	0	10
2011	Bachelor's degree	35	31	14	8	9	4	68	18	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	47	7	7	0	0	85	7	37

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	22	25	0	4	0	71	4	24
2017	Bachelor's degree	34	45	14	2	5	0	79	7	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	35	14	8	6	0	73	14	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	56	7	0	4	0	89	4	27
2014	Bachelor's degree	42	28	19	10	0	2	70	10	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	26	8	6	4	0	82	10	49
2011	Secondary or high school graduation certificate or equivalent or less	37	34	17	6	6	0	71	12	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	24	24	14	5	0	57	19	21
2011	University certificate or diploma below the bachelor's level	40	60	0	0	0	0	100	0	10
2011	Bachelor's degree	33	36	11	8	9	2	71	18	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	46	5	7	0	0	88	7	36
2008	Secondary or high school graduation certificate or equivalent or less	32	36	9	23	0	0	68	23	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	33	11	15	0	4	73	15	27
2008	Bachelor's degree	36	36	3	11	11	3	74	23	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	38	9	16	9	0	66	25	32

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	32	16	0	7	4	0	76	8	24
2017	Bachelor's degree	31	29	19	5	14	2	0	62	19	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	29	25	14	10	0	0	52	23	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	33	15	0	4	11	0	79	4	27
2014	Bachelor's degree	32	18	19	27	2	2	0	51	30	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	19	14	10	8	0	2	67	18	49
2011	Secondary or high school graduation certificate or equivalent or less	31	29	18	17	6	0	0	60	22	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	10	29	9	19	0	0	43	29	21
2011	University certificate or diploma below the bachelor's level	40	30	20	10	0	0	0	70	10	10
2011	Bachelor's degree	29	29	13	12	8	10	0	64	21	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	32	10	15	0	2	0	75	15	37
2008	Secondary or high school graduation certificate or equivalent or less	32	27	14	18	9	0	0	59	27	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	30	15	11	4	19	0	64	18	27
2008	Bachelor's degree	33	25	14	8	14	6	0	62	24	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	31	9	22	16	3	3	50	40	32

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	40	35	24
2017	Bachelor's degree	33	31	36	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	24	26	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	44	34	27
2014	Bachelor's degree	37	28	35	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	36	28	49
2011	Secondary or high school graduation certificate or equivalent or less	34	32	34	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	29	43	21
2011	University certificate or diploma below the bachelor's level	50	20	30	10
2011	Bachelor's degree	31	33	36	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	33	26	37

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Bachelor's degree	0	14	86	0	0	0	14
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	23	54	7	8	0	26
2014	Bachelor's degree	21	11	52	0	9999	16	19
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	17	39	11	9999	17	18
2011	Bachelor's degree	13	13	55	0	9999	19	16
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	6	72	0	9999	0	14

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	14	86	40
2014	Bachelor's degree	19	81	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	78	49

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	4	17	7	4	30	20	44	22	24
2017	Bachelor's degree	21	28	17	7	0	24	2	67	10	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	11	19	4	4	32	13	53	14	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	8	26	0	4	33	22	34	8	27
2014	Bachelor's degree	15	12	17	10	6	29	12	45	26	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	18	24	8	0	27	6	52	12	49

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	32	17	4	4	0	4	75	8	24
2017	Bachelor's degree	29	45	14	7	0	5	0	77	8	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	25	15	4	2	15	4	75	7	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	33	18	0	4	11	7	73	5	27
2014	Bachelor's degree	27	25	21	9	2	15	0	61	14	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	26	19	10	0	8	2	67	11	49
2011	Secondary or high school graduation certificate or equivalent or less	14	51	24	6	0	6	0	69	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	48	14	5	0	0	0	81	5	21
2011	University certificate or diploma below the bachelor's level	30	50	10	0	0	0	10	89	0	10
2011	Bachelor's degree	35	29	15	9	4	8	0	69	14	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	48	10	2	0	7	0	87	3	37

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	30	17	4	0	0	16	75	5	24
2017	Bachelor's degree	26	38	2	14	0	0	19	80	17	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	34	14	14	0	0	14	68	16	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	57	17	0	0	7	4	81	0	27
2014	Bachelor's degree	29	45	9	4	0	0	13	84	5	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	35	8	8	2	2	23	76	13	49
2011	Secondary or high school graduation certificate or equivalent or less	31	52	6	11	0	0	0	83	11	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	57	24	5	0	5	0	69	5	21
2011	University certificate or diploma below the bachelor's level	30	50	0	0	0	10	10	100	0	10
2011	Bachelor's degree	32	34	6	8	4	0	16	79	14	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	48	12	2	0	2	15	82	3	37
2008	Secondary or high school graduation certificate or equivalent or less	23	41	9	5	5	0	18	78	11	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	52	11	7	0	4	0	81	8	27
2008	Bachelor's degree	19	44	0	3	6	3	25	88	12	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	31	3	16	6	0	19	69	27	32

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	19	21	4	4	19	23	51	13	24
2017	Bachelor's degree	9	23	15	7	0	29	18	59	14	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	10	19	8	2	40	14	37	21	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	19	33	3	0	34	11	34	6	27
2014	Bachelor's degree	15	19	15	6	0	23	21	62	11	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	14	18	2	2	23	19	62	7	49
2011	Secondary or high school graduation certificate or equivalent or less	6	6	23	17	17	17	14	16	50	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	5	43	5	5	19	23	8	16	21
2011	University certificate or diploma below the bachelor's level	20	0	20	0	10	40	10	40	20	10
2011	Bachelor's degree	14	17	10	6	8	30	15	57	25	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	24	2	5	0	48	15	80	13	36

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	28	9	0	0	4	12	89	0	24
2017	Bachelor's degree	26	33	7	9	0	7	17	79	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	24	19	4	0	4	12	72	5	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	52	0	0	0	11	4	100	0	27
2014	Bachelor's degree	38	27	2	6	0	14	13	89	8	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	21	4	6	2	4	23	84	11	49
2011	Secondary or high school graduation certificate or equivalent or less	42	34	6	0	6	12	0	87	6	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	44	14	0	5	0	0	81	5	21
2011	University certificate or diploma below the bachelor's level	50	10	0	10	0	20	10	86	14	10
2011	Bachelor's degree	36	27	8	0	2	10	18	87	3	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	47	5	0	0	5	15	94	0	37
2008	Secondary or high school graduation certificate or equivalent or less	27	27	18	0	0	9	18	75	0	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	41	11	0	0	15	0	87	0	27
2008	Bachelor's degree	22	22	11	6	6	8	25	67	17	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	13	25	9	0	9	19	52	13	32

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	20	17	0	4	0	16	75	4	24
2017	Bachelor's degree	19	36	14	0	0	12	19	80	0	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	24	19	2	0	6	10	75	2	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	41	11	0	0	11	4	87	0	27
2014	Bachelor's degree	36	23	4	0	2	22	13	91	3	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	27	10	0	0	4	23	86	0	49
2011	Secondary or high school graduation certificate or equivalent or less	25	40	17	0	0	17	0	79	0	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	15	34	5	5	0	0	57	9	21
2011	University certificate or diploma below the bachelor's level	30	40	10	0	0	20	0	88	0	10
2011	Bachelor's degree	34	29	8	6	2	8	14	81	10	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	48	5	0	0	10	15	93	0	37
2008	Secondary or high school graduation certificate or equivalent or less	32	32	18	5	5	5	5	70	10	22
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	41	26	0	0	4	0	73	0	27
2008	Bachelor's degree	17	33	6	3	8	11	22	75	17	36
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	28	6	13	3	9	16	71	21	32

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	4	21	0	4	34	16	51	7	24
2017	Bachelor's degree	18	16	17	5	0	29	15	62	8	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	11	17	4	2	31	15	58	11	44
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	11	34	0	4	29	19	29	7	27
2014	Bachelor's degree	17	9	11	2	4	46	10	60	14	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	12	18	2	0	35	12	63	4	49

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	23	21	0	0	7	9	75	0	24
2017	Bachelor's degree	28	35	18	5	0	5	10	73	6	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	30	13	2	2	15	4	80	5	44
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	37	18	0	0	18	4	76	0	27
2014	Bachelor's degree	36	25	16	2	4	17	0	74	7	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	22	16	2	0	8	4	80	2	49
2011	Secondary or high school graduation certificate or equivalent or less	25	45	6	6	0	17	0	86	7	17
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	43	24	0	0	0	0	76	0	21
2011	University certificate or diploma below the bachelor's level	50	30	10	0	0	10	0	89	0	10
2011	Bachelor's degree	41	33	9	2	2	13	0	85	4	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	47	5	0	0	21	0	94	0	37

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	34	29	8	0	0	63	8	24
2017	Bachelor's degree	21	24	20	12	18	5	48	31	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	31	23	13	15	2	47	29	45

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	38	32	8	11	0	49	19	24
2017	Bachelor's degree	14	23	23	21	15	3	39	38	38
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	27	29	13	13	0	44	27	45

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	45	31	4	0	0	65	4	22
2017	Bachelor's degree	17	30	24	12	13	5	49	26	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	25	19	15	9	0	56	24	45

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	46	25	4	15	56	19	24
2017	Bachelor's degree	19	15	26	19	22	34	40	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	34	19	14	17	50	31	45

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	27	8	0	4	17	86	4	24
2017	Bachelor's degree	42	19	19	0	5	15	72	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	6	10	2	2	83	12	45

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	51	12	0	4	0	84	4	24
2017	Bachelor's degree	28	34	22	5	10	2	63	15	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35	17	13	11	0	59	24	45

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	47	7	8	0	4	4	84	8	24
2017	Bachelor's degree	28	32	24	9	5	0	2	61	14	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	24	32	17	2	0	0	49	19	45

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	55	11	4	0	0	86	4	24
2017	Bachelor's degree	21	34	19	17	7	2	56	24	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	24	31	12	6	0	52	17	45

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	44	15	0	0	0	85	0	24
2017	Bachelor's degree	24	29	24	12	7	4	55	20	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	30	22	6	10	0	63	15	45

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	43	11	0	7	0	4	81	8	24
2017	Bachelor's degree	30	25	14	19	7	0	5	58	27	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	31	10	10	6	2	0	75	15	45

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	11	4	4	4	89	8	24
2017	Bachelor's degree	56	18	14	5	7	74	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	8	6	12	2	80	14	45

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	78	15	0	0	4	4	96	4	24
2017	Bachelor's degree	81	2	5	5	0	7	90	5	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	4	4	2	2	7	92	4	45

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	26	7	0	4	4	89	4	24
2017	Bachelor's degree	44	28	16	3	4	4	76	7	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	30	8	8	6	2	78	14	45

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	84	11	0	0	0	4	0	100	0	24
2017	Bachelor's degree	41	21	22	12	0	0	4	65	12	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	20	14	7	2	0	2	76	10	45

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	11	4	0	0	23	95	0	24
2017	Bachelor's degree	46	8	12	0	2	31	79	3	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	15	4	4	0	19	91	5	44

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	84	8	0	4	4	95	5	23
2017	Bachelor's degree	66	12	9	5	7	84	6	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	16	4	4	0	92	4	44

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	11	0	7	8	4	84	16	24
2017	Bachelor's degree	71	12	10	0	2	4	87	2	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	6	4	6	5	4	84	11	44

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	30	7	0	0	93	0	24
2017	Bachelor's degree	57	26	7	5	5	87	5	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	34	8	4	0	88	4	44

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	48	27	4	4	4	65	8	24
2017	Bachelor's degree	12	27	40	19	2	0	39	21	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	29	41	13	6	0	41	18	45

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	11	43	19	20	4	40	15	24
2017	Bachelor's degree	2	23	36	22	18	0	39	25	39
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	10	29	31	22	0	54	17	45

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	35	14	0	4	83	4	24
2017	Bachelor's degree	47	46	5	2	0	93	2	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	39	6	6	2	87	8	45

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	35	13	8	7	72	15	24
2017	Bachelor's degree	21	53	16	10	0	74	10	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38	18	14	4	64	18	45

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	15	85	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	86	45
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	74	27
2014	Bachelor's degree	19	81	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	77	49

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	11	19	0	4	4	0	65	35	24
2017	Bachelor's degree	42	23	10	10	8	5	2	46	54	40
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	17	28	4	11	2	0	39	61	45

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	52	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	26

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	37	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	26

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	10	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	26

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	33	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	26

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	5	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	26

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	36	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	26

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Bachelor's degree	5	53	16	21	0	5	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	61	7	3	7	12	25

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	38	47	0	0	11	0	5	89	11	19
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	41	13	8	12	0	3	66	21	26

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	0	20	9	28	15	9	18	27	60	19
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	6	13	28	30	10	13	8	75	26

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Office of the Commissioner of Official Languages by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Labour Management Relations and Collective Agreements